[{"ticket_id": "MRL-100009", "created_at": "2025-02-19 01:36", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "Invoice query - Aegean Meltemi Lines", "description": "The overage charges for MV Harmattan Meteor look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-02-22 01:00"}, {"ticket_id": "MRL-100010", "created_at": "2025-02-19 02:32", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Tide", "imo": "IMO 9361287", "subject": "Plan change request for MV Coral Tide", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Coral Tide before next crew change in Santos.\n\nBest regards,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "", "status": "resolved", "resolved_at": "2025-02-22 19:00"}, {"ticket_id": "MRL-100001", "created_at": "2025-02-19 03:21", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Pioneer", "imo": "IMO 9515254", "subject": "Degraded VSAT performance on MT Solstice Pioneer", "description": "Master on MT Solstice Pioneer (IMO 9515254) reports very slow internet since Aberdeen departure. SNR fluctuating around 8.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-23 03:00"}, {"ticket_id": "MRL-100008", "created_at": "2025-02-19 03:29", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pollux", "imo": "IMO 9887839", "subject": "URGENT - MV Kystfjord Pollux offline", "description": "Complete outage on MV Kystfjord Pollux. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-20 12:00"}, {"ticket_id": "MRL-100005", "created_at": "2025-02-19 03:44", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "MV Coarl Rigel: BDU fault code E-9893", "description": "ETO on MV Coral Rigel reports antenna stuck in azimuth, fault code E-8881. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-28 07:00"}, {"ticket_id": "MRL-100003", "created_at": "2025-02-19 07:09", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "Antenna fault on MT Scarlet Atoll", "description": "Good day,\n\nAfter heavy weather the radome on MT Scarlet Atoll has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-02-20 11:00"}, {"ticket_id": "MRL-100002", "created_at": "2025-02-19 13:06", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-7187. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-02-20 11:00"}, {"ticket_id": "MRL-100004", "created_at": "2025-02-19 13:46", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "Slow crew internet on MT Nordic Tide", "description": "Captain of MT Nordic Tide asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-23 01:00"}, {"ticket_id": "MRL-100007", "created_at": "2025-02-19 21:43", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Mistral Current", "imo": "IMO 9821536", "subject": "Installation schedule for MT Mistral Current", "description": "Hi support team,\n\nWhen can the install team board MT Mistral Current in Las Palmas? Vessel alongside for 5 days from Monday.\n\nBest regards,\nMarine Superintendent, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-27 07:00"}, {"ticket_id": "MRL-100006", "created_at": "2025-02-19 23:32", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Boreal Albatross", "imo": "IMO 9749324", "subject": "Coverage question Red Sea", "description": "Good day,\n\nDo you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-02-20 14:00"}, {"ticket_id": "MRL-100015", "created_at": "2025-02-20 00:49", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Baltic Meteor", "imo": "IMO 9479591", "subject": "Portal access for new ops manager - Lofoten Havfiske AS", "description": "Dear support team,\n\nDo you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nMarine Superintendent, Lofoten Havfiske AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-01 23:00"}, {"ticket_id": "MRL-100014", "created_at": "2025-02-20 04:32", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Coral Tide", "imo": "IMO 9176022", "subject": "Suspend service on MT Coral Tide during dry dock", "description": "Please upgrade MT Coral Tide to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-28 01:00"}, {"ticket_id": "MRL-100025", "created_at": "2025-02-20 06:27", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "Suspend service on MV Equinox Dawn during dry dock", "description": "Please upgrade MV Equinox Dawn to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-28 03:00"}, {"ticket_id": "MRL-100023", "created_at": "2025-02-20 08:30", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sirocco Beacon", "imo": "IMO 9558701", "subject": "URGENT - MT Sirocco Beacon offline", "description": "Complete outage on MT Sirocco Beacon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-21 14:00"}, {"ticket_id": "MRL-100017", "created_at": "2025-02-20 08:52", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Crimson Current", "imo": "IMO 9404821", "subject": "Contract documents request - Delta Maas Shipping BV", "description": "Please send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-02-23 04:00"}, {"ticket_id": "MRL-100013", "created_at": "2025-02-20 10:06", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Equinox Breeze", "imo": "IMO 9360972", "subject": "Commissioning report pending - MV Equinox Breeze", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-28 11:00"}, {"ticket_id": "MRL-100012", "created_at": "2025-02-20 13:21", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "our vessel goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-23 22:00"}, {"ticket_id": "MRL-100020", "created_at": "2025-02-20 13:36", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Dawn", "imo": "IMO 9710854", "subject": "Antenna fault on MV Emerald Dawn", "description": "Below-deck unit on MV Emerald Dawn rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-21 21:00"}, {"ticket_id": "MRL-100021", "created_at": "2025-02-20 14:38", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Voyager", "imo": "IMO 9559212", "subject": "Activate crew wifi package on MV Levante Voyager", "description": "Please upgrade MV Levante Voyager to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-02-22 22:00"}, {"ticket_id": "MRL-100019", "created_at": "2025-02-20 15:34", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Meridian Orion", "imo": "IMO 9498717", "subject": "Invoice query - Baltic Amber Shipping", "description": "Requesting a copy of all invoices for the last quarter for Baltic Amber Shipping fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-23 05:00"}, {"ticket_id": "MRL-100018", "created_at": "2025-02-20 15:36", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "INSTALLATION SCHEDULE FOR MV CORAL GUARDIAN", "description": "Dear support team,\n\nCommissioning on MV Coral Guardian completed last week but we never received the report. Please send.\n\nBrgds,\nMarine Superintendent, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-24 11:00"}, {"ticket_id": "MRL-100016", "created_at": "2025-02-20 15:43", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Sirocco Atoll", "imo": "IMO 9465552", "subject": "Antenna fault on MV Sirocco Atoll", "description": "Below-deck unit on MV Sirocco Atoll rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-21 11:00"}, {"ticket_id": "MRL-100026", "created_at": "2025-02-20 17:23", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Falcon", "imo": "IMO 9541930", "subject": "MV Meridian Falcon: complete loss of connectivtiy", "description": "Hi support team,\n\nMV Meridian Falcon (IMO 9541930) has no connectivity at all. Antenna status LED red, error E-6417. Vessel in Mid Atlantic. Please call the bridge sat phone.\n\nBest regards,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-02-20 08:00"}, {"ticket_id": "MRL-100011", "created_at": "2025-02-20 18:18", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Star", "imo": "IMO 9329069", "subject": "Activate crew wifi package on MV Zephyr Star", "description": "Please upgrade MV Zephyr Star to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-01 03:00"}, {"ticket_id": "MRL-100022", "created_at": "2025-02-20 19:10", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Aurora Reef", "imo": "IMO 9867102", "subject": "Suspicious traffic flagged - MT Aurora Reef", "description": "Master of MT Aurora Reef reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-21 15:00"}, {"ticket_id": "MRL-100024", "created_at": "2025-02-20 23:10", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Star", "imo": "IMO 9798832", "subject": "Phishing attempt reported by MT Solstice Star crew", "description": "Good day,\n\nCyber dashboard raised alert E-3078 for MT Solstice Star: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-21 02:00"}, {"ticket_id": "MRL-100035", "created_at": "2025-02-21 00:20", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Scarlet Spirit", "imo": "IMO 9880518", "subject": "Plan change request for MV Scarelt Spirit", "description": "We need the crew welfare package activated on MV Scarlet Spirit before next crew change in Shanghai.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-02-26 09:00"}, {"ticket_id": "MRL-100027", "created_at": "2025-02-21 02:41", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Polar Spirit", "imo": "IMO 9152856", "subject": "MV Polar Spirit - link keeps dropping since yesterday", "description": "Master on MV Polar Spirit (IMO 9152856) reports very slow internet since Piraeus departure. SNR fluctuating around 8.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-24 01:00"}, {"ticket_id": "MRL-100032", "created_at": "2025-02-21 05:21", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Beacon", "imo": "IMO 9743980", "subject": "MT Silver Beacon: BDU fault code E-1279", "description": "After heavy weather the radome on MT Silver Beacon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-25 13:00"}, {"ticket_id": "MRL-100033", "created_at": "2025-02-21 08:26", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Ostro Petrel", "imo": "IMO 9617935", "subject": "Crew wifi vouchers not working on MV Ostro Petrel", "description": "Hi support team,\n\nCrew wifi on MV Ostro Petrel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nDPA, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-28 11:00"}, {"ticket_id": "MRL-100028", "created_at": "2025-02-21 09:20", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-02-23 06:00"}, {"ticket_id": "MRL-100029", "created_at": "2025-02-21 09:56", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Equinox Petrel", "imo": "IMO 9815769", "subject": "MT Equinox Petrel: slow connection and packet loss", "description": "Master on MT Equinox Petrel (IMO 9815769) reports very slow internet since Las Palmas departure. SNR fluctuating around 7.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-25 20:00"}, {"ticket_id": "MRL-100036", "created_at": "2025-02-21 17:27", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Boreal Albatross", "imo": "IMO 9728590", "subject": "Credit note request Levantine Crescent Shipping", "description": "We do not recognise line items on the latest invoice for MT Boreal Albatross. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-28 22:00"}, {"ticket_id": "MRL-100034", "created_at": "2025-02-21 18:40", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Navigator", "imo": "IMO 9203588", "subject": "Portal access for new ops manager - Aegean Meltemi Lines", "description": "Good day,\n\nDo you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.\n\nBrgds,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2025-02-22 08:00"}, {"ticket_id": "MRL-100030", "created_at": "2025-02-21 19:55", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Dear support team,\n\nWe need the crew welfare package activated on our vessel before next crew change in Piraeus.\n\nBrgds,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-23 16:00"}, {"ticket_id": "MRL-100031", "created_at": "2025-02-21 22:29", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "MV AMBER PIONEER: BDU FAULT CODE E-9697", "description": "Good day,\n\nAfter heavy weather the radome on MV Amber Pioneer has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Skagerrak Link Ferries", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-23 03:00"}, {"ticket_id": "MRL-100046", "created_at": "2025-02-22 02:24", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Zephyr Tern", "imo": "IMO 9745732", "subject": "Degraded VSAT performance on MV Zephyr Tern", "description": "Master on MV Zephyr Tern (IMO 9745732) reports very slow internet since Stavanger departure. SNR fluctuating around 5.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-02 07:00"}, {"ticket_id": "MRL-100038", "created_at": "2025-02-22 04:28", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Azure Tern", "imo": "IMO 9223473", "subject": "MV Azure Tern - link keeps dropping since yesterday", "description": "Good day,\n\nWe see repeated link drops on MV Azure Tern. Modem log shows error E-3243 every few hours. Vessel currently Norwegian Sea. ETA next port Colombo.\n\nBest regards,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-03 01:00"}, {"ticket_id": "MRL-100037", "created_at": "2025-02-22 05:14", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Meridian Vega", "imo": "IMO 9639531", "subject": "Installation schedule for MV Meridia nVega", "description": "We are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-27 00:00"}, {"ticket_id": "MRL-100050", "created_at": "2025-02-22 05:14", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Beacon", "imo": "IMO 9817614", "subject": "Invoice query - Aegean Meltemi Lines", "description": "We do not recognise line items on the latest invoice for MV Emerald Beacon. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-01 04:00"}, {"ticket_id": "MRL-100044", "created_at": "2025-02-22 05:53", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Reef", "imo": "IMO 9853539", "subject": "No link on MV Emerald Reef since 0400 UTC", "description": "Complete outage on MV Emerald Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-02-22 05:00"}, {"ticket_id": "MRL-100045", "created_at": "2025-02-22 10:51", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Emerald Spirit", "imo": "IMO 9816361", "subject": "URGENT - MV Emerald Spirit offline", "description": "Complete outage on MV Emerald Spirit. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-22 06:00"}, {"ticket_id": "MRL-100039", "created_at": "2025-02-22 13:47", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Trader", "imo": "IMO 9195042", "subject": "MV Iron Trader: slow connection and packet loss", "description": "Master on MV Iron Trader (IMO 9195042) reports very slow internet since Aberdeen departure. SNR fluctuating around 8.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-28 02:00"}, {"ticket_id": "MRL-100040", "created_at": "2025-02-22 16:49", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Equinox Petrel", "imo": "IMO 9790517", "subject": "Sealink Cyber alert on MV Equinox Petrel", "description": "Good day,\n\nMaster of MV Equinox Petrel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nMarine Superintendent, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-25 22:00"}, {"ticket_id": "MRL-100043", "created_at": "2025-02-22 17:41", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Levante Reef", "imo": "IMO 9446441", "subject": "MV Levante Reef: slow connection and packet loss", "description": "Good day,\n\nMaster on MV Levante Reef (IMO 9446441) reports very slow internet since Shanghai departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-22 12:00"}, {"ticket_id": "MRL-100042", "created_at": "2025-02-22 18:48", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Boreal Crest", "imo": "IMO 9690004", "subject": "Commissioning report pending - M TBoreal Crest", "description": "When can the install team board MT Boreal Crest in Antwerp? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-02-28 14:00"}, {"ticket_id": "MRL-100048", "created_at": "2025-02-22 20:24", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Aurora", "imo": "IMO 9556492", "subject": "URGENT - MV Kystfjord Aurora offline", "description": "Complete outage on MV Kystfjord Aurora. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-02-22 15:00"}, {"ticket_id": "MRL-100041", "created_at": "2025-02-22 21:00", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Ligurian Star Cruises", "description": "Our new operations manager needs portal access for the Ligurian Star Cruises fleet. Can you set up an account?", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-02-25 02:00"}, {"ticket_id": "MRL-100049", "created_at": "2025-02-22 22:30", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "Credit note request Lofoten Havfiske AS", "description": "The overage charges for FV Golden Current look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-02 09:00"}, {"ticket_id": "MRL-100047", "created_at": "2025-02-22 23:47", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Guardian", "imo": "IMO 9294056", "subject": "High latency reported by master, MV Emerald Guardian", "description": "Hi support team,\n\nWe see repeated link drops on MV Emerald Guardian. Modem log shows error E-3185 every few hours. Vessel currently Baltic Sea. ETA next port Jebel Ali.\n\nBrgds,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-23 15:00"}, {"ticket_id": "MRL-100057", "created_at": "2025-02-23 03:55", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Equinox Horizon", "imo": "IMO 9675793", "subject": "Question about charges for MV Equinox Horizon", "description": "Requesting a copy of all invoices for the last quarter for Nordhav Offshore AS fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-02-26 11:00"}, {"ticket_id": "MRL-100051", "created_at": "2025-02-23 06:12", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Mistral Navigator", "imo": "IMO 9833424", "subject": "MV Mistral Navigator - link keeps dropping since yesterday", "description": "Performance on MV Mistral Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-28 17:00"}, {"ticket_id": "MRL-100060", "created_at": "2025-02-23 06:34", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Falcon", "imo": "IMO 9663740", "subject": "Invoice query - Delta Maas Shipping BV", "description": "Good day,\n\nThe overage charges for MV Boreal Falcon look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-26 05:00"}, {"ticket_id": "MRL-100058", "created_at": "2025-02-23 07:18", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Star", "imo": "IMO 9601754", "subject": "Question about charges for MT Polar Star", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Gascogne Gaz Maritime fleet, our auditors are asking.\n\nBest regards,\nDPA, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-25 21:00"}, {"ticket_id": "MRL-100055", "created_at": "2025-02-23 07:49", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Nordic Altair", "imo": "IMO 9114799", "subject": "No link on MV Nordic Altair since 0400 UTC", "description": "Hi support team,\n\nComplete outage on MV Nordic Altair. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nMarine Superintendent, Adriatic Sun Ferries", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-02-24 20:00"}, {"ticket_id": "MRL-100056", "created_at": "2025-02-23 10:36", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Comet", "imo": "IMO 9679270", "subject": "Crew wifi vouchers not working on MV Polar Comet", "description": "Hello,\n\nCaptain of MV Polar Comet asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-24 00:00"}, {"ticket_id": "MRL-100062", "created_at": "2025-02-23 11:15", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "Spare part request - MV Onyx Altair", "description": "Below-deck unit on MV Onyx Altair rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-26 15:00"}, {"ticket_id": "MRL-100059", "created_at": "2025-02-23 13:02", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Star", "imo": "IMO 9682136", "subject": "Spare part request - MV Sirocco Star", "description": "After heavy weather the radome on MV Sirocco Star has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-25 23:00"}, {"ticket_id": "MRL-100053", "created_at": "2025-02-23 15:00", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Iron Guardian", "imo": "IMO 9226798", "subject": "Question about charges for MV Iron Guardian", "description": "The overage charges for MV Iron Guardian look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-02 04:00"}, {"ticket_id": "MRL-100061", "created_at": "2025-02-23 15:28", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Equinox Orion", "imo": "IMO 9485760", "subject": "Suspicious traffic flagged - MV Equinox Orion", "description": "Master of MV Equinox Orion reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-02-24 12:00"}, {"ticket_id": "MRL-100052", "created_at": "2025-02-23 15:39", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Nordic Current", "imo": "IMO 9851270", "subject": "Suspicious traffic flagged - MV Nordic Current", "description": "Master of MV Nordic Current reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-24 23:00"}, {"ticket_id": "MRL-100054", "created_at": "2025-02-23 20:33", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Polaris", "imo": "IMO 9822413", "subject": "Portal access for new ops manager - Kystfjord Rederi AS", "description": "Do you have LEO coverage in Barents Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-02-28 05:00"}, {"ticket_id": "MRL-100069", "created_at": "2025-02-24 00:02", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "Question about charges for MT Solstice Lagoon", "description": "Hello,\n\nThe overage charges for MT Solstice Lagoon look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-03 00:00"}, {"ticket_id": "MRL-100065", "created_at": "2025-02-24 00:20", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "INVOICE QUERY - LIGURIAN STAR CRUISES", "description": "Requesting a copy of all invoices for the last quarter for Ligurian Star Cruises fleet, our auditors are asking.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100075", "created_at": "2025-02-24 00:22", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Tern", "imo": "IMO 9758844", "subject": "Antenna fault on MV Austral Tern", "description": "After heavy weather the radome on MV Austral Tern has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-25 08:00"}, {"ticket_id": "MRL-100068", "created_at": "2025-02-24 00:51", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vela", "imo": "IMO 9461764", "subject": "High latency reported by master, MV Kystfjord Vela", "description": "Hi support team,\n\nWe see repeated link drops on MV Kystfjord Vela. Modem log shows error E-4477 every few hours. Vessel currently Norwegian Sea. ETA next port Hamburg.\n\nBrgds,\nDPA, Kystfjord Rederi AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-25 06:00"}, {"ticket_id": "MRL-100074", "created_at": "2025-02-24 03:37", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Arctic Voyager", "imo": "IMO 9344071", "subject": "MV Arctic Voyager - link keeps dropping since yesterday", "description": "Hi support team,\n\nPerformance on MV Arctic Voyager degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Adriatic Sun Ferries", "reported_priority": "", "status": "resolved", "resolved_at": "2025-02-25 07:00"}, {"ticket_id": "MRL-100063", "created_at": "2025-02-24 03:50", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Levante Horizon", "imo": "IMO 9462914", "subject": "MV Levante Horizon - link keeps dropping since yesterday", "description": "Hello,\n\nPerformance on MV Levante Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nFleet Ops, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-28 20:00"}, {"ticket_id": "MRL-100073", "created_at": "2025-02-24 05:22", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Comet", "imo": "IMO 9679270", "subject": "High latency reported by master, MV Polar Comet", "description": "Good day,\n\nMaster on MV Polar Comet (IMO 9679270) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.1 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-05 11:00"}, {"ticket_id": "MRL-100067", "created_at": "2025-02-24 09:28", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "Antenna fault on MV Harmattan Dawn", "description": "ETO on MV Harmattan Dawn reports antenna stuck in azimuth, fault code E-1793. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-02-24 22:00"}, {"ticket_id": "MRL-100071", "created_at": "2025-02-24 09:46", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Current", "imo": "IMO 9323704", "subject": "Question about charges for MV Polar Current", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Haeryu Ocean Lines fleet, our auditors are asking.\n\nBest regards,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-03 04:00"}, {"ticket_id": "MRL-100070", "created_at": "2025-02-24 13:40", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Spirit", "imo": "IMO 9738727", "subject": "Crew data quota question - MV Silver Spirit", "description": "Crew on MV Silver Spirit cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-02 19:00"}, {"ticket_id": "MRL-100076", "created_at": "2025-02-24 14:17", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Azure Trader", "imo": "IMO 9619983", "subject": "Suspicious traffic flagged - MV Azure Trader", "description": "Master of MV Azure Trader reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-100066", "created_at": "2025-02-24 14:41", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Trader", "imo": "IMO 9442184", "subject": "Invoice query - Delta Maas Shipping BV", "description": "Requesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-02 02:00"}, {"ticket_id": "MRL-100064", "created_at": "2025-02-24 15:24", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Iron Tide", "imo": "IMO 9622045", "subject": "Credit note request Levantine Crescent Shipping", "description": "The overage charges for MT Iron Tide look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-02-25 09:00"}, {"ticket_id": "MRL-100072", "created_at": "2025-02-24 15:36", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "High latency reported by master, MV Nordic Tide", "description": "Hi support team,\n\nMaster on MV Nordic Tide (IMO 9414046) reports very slow internet since Singapore departure. SNR fluctuating around 6.7 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-25 14:00"}, {"ticket_id": "MRL-100087", "created_at": "2025-02-25 01:39", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Austral Falcon", "imo": "IMO 9207417", "subject": "Coverage question Suez Canal", "description": "Please send the current signed contract and SLA annex for Kattegat Container Line, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-02 04:00"}, {"ticket_id": "MRL-100085", "created_at": "2025-02-25 05:19", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ivory Wave", "imo": "IMO 9625281", "subject": "Invoice query - Shiokaze Kaiun KK", "description": "We do not recognise line items on the latest invoice for MV Ivory Wave. Can you send a breakdown per service? Regards, Accounts team, Shiokaze Kaiun KK.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-05 18:00"}, {"ticket_id": "MRL-100079", "created_at": "2025-02-25 05:31", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Guardian", "imo": "IMO 9294056", "subject": "MV Emerald Guardian: slow connection and packet loss", "description": "We see repeated link drops on MV Emerald Guardian. Modem log shows error E-1660 every few hours. Vessel currently Baltic Sea. ETA next port Hamburg.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-28 03:00"}, {"ticket_id": "MRL-100083", "created_at": "2025-02-25 05:31", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Tern", "imo": "IMO 9874882", "subject": "Activate crew wifi package on MV Polar Tern", "description": "MV Polar Tern goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-02-26 12:00"}, {"ticket_id": "MRL-100090", "created_at": "2025-02-25 06:37", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Boreal Meteor", "imo": "IMO 9857846", "subject": "Credit note request Øresund Bulk ApS", "description": "Hi support team,\n\nThe overage charges for MV Boreal Meteor look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nDPA, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-02 18:00"}, {"ticket_id": "MRL-100084", "created_at": "2025-02-25 09:29", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "Question about charges for MV Scarlet Current", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Scarlet Current. Can you send a breakdown per service? Regards, Accounts team, Waddenzee Offshore BV.\n\nBrgds,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-02-28 10:00"}, {"ticket_id": "MRL-100089", "created_at": "2025-02-25 10:14", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Equinox Rigel", "imo": "IMO 9683336", "subject": "Phishing attempt reported by MV Equinox Rigel crew", "description": "Master of MV Equinox Rigel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-03 14:00"}, {"ticket_id": "MRL-100082", "created_at": "2025-02-25 10:52", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Azure Orion", "imo": "IMO 9671773", "subject": "Suspend service on MV Azure Orion during dry dock", "description": "We need the crew welfare package activated on MV Azure Orion before next crew change in Aberdeen.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-06 11:00"}, {"ticket_id": "MRL-100080", "created_at": "2025-02-25 11:06", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "Question about charges for MV Scarlet Altair", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Haeryu Ocean Lines fleet, our auditors are asking.\n\nBrgds,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-02 11:00"}, {"ticket_id": "MRL-100077", "created_at": "2025-02-25 11:14", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Breeze", "imo": "IMO 9465318", "subject": "Suspicious traffic flagged - MT Golden Breeze", "description": "Hi support team,\n\nMaster of MT Golden Breeze reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-02-25 23:00"}, {"ticket_id": "MRL-100088", "created_at": "2025-02-25 13:30", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Orion", "imo": "IMO 9842243", "subject": "Antenna fault on MT Iron Orion", "description": "Below-deck unit on MT Iron Orion rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-02-26 21:00"}, {"ticket_id": "MRL-100086", "created_at": "2025-02-25 14:52", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "Degraded VSAT performance on MV Solstice Tern", "description": "We see repeated link drops on MV Solstice Tern. Modem log shows error E-4722 every few hours. Vessel currently Mid Atlantic. ETA next port Santos.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-26 06:00"}, {"ticket_id": "MRL-100081", "created_at": "2025-02-25 19:02", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Azure Current", "imo": "IMO 9435014", "subject": "MV Azure Current: BDU fault code E-4331", "description": "Good day,\n\nAfter heavy weather the radome on MV Azure Current has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-25 09:00"}, {"ticket_id": "MRL-100078", "created_at": "2025-02-25 19:21", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Amber Vega", "imo": "IMO 9507116", "subject": "Activate crew wifi package on FV Amber Vega", "description": "FV Amber Vega goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2025-02-26 17:00"}, {"ticket_id": "MRL-100091", "created_at": "2025-02-25 19:44", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Levante Lagoon", "imo": "IMO 9619751", "subject": "Suspend service on MT Levante Lagoon during dry dock", "description": "We need the crew welfare package activated on MT Levante Lagoon before next crew change in Antwerp.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-02 20:00"}, {"ticket_id": "MRL-100092", "created_at": "2025-02-25 22:15", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Azure Trader", "imo": "IMO 9619983", "subject": "Credit note request Ligurian Star Cruises", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Azure Trader. Can you send a breakdown per service? Regards, Accounts team, Ligurian Star Cruises.\n\nBrgds,\nMarine Superintendent, Ligurian Star Cruises", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-06 11:00"}, {"ticket_id": "MRL-100109", "created_at": "2025-02-26 05:08", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Guardian", "imo": "IMO 9783980", "subject": "High latency reported by master, MV Silver Guardian", "description": "We see repeated link drops on MV Silver Guardian. Modem log shows error E-5283 every few hours. Vessel currently East China Sea. ETA next port Tanjung Pelepas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-07 05:00"}, {"ticket_id": "MRL-100108", "created_at": "2025-02-26 05:11", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Polar Pioneer", "imo": "IMO 9707871", "subject": "URGENT - MV oPlar Pioneer offline", "description": "Hello,\n\nMV Polar Pioneer (IMO 9707871) has no connectivity at all. Antenna status LED red, error E-3056. Vessel in Mid Atlantic. Please call the bridge sat phone.\n\nBrgds,\nMarine Superintendent, Baltic Amber Shipping", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-02-27 03:00"}, {"ticket_id": "MRL-100098", "created_at": "2025-02-26 05:21", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Atoll", "imo": "IMO 9435064", "subject": "Sealink Cyber alert on MV Silver Atoll", "description": "Cyber dashboard raised alert E-4651 for MV Silver Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "closed", "resolved_at": "2025-02-27 19:00"}, {"ticket_id": "MRL-100095", "created_at": "2025-02-26 06:44", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "MV Scarlet Altair: slow connection and packet loss", "description": "Performance on MV Scarlet Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-02 18:00"}, {"ticket_id": "MRL-100102", "created_at": "2025-02-26 06:53", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Pioneer", "imo": "IMO 9743239", "subject": "Activate crew wifi package on MV Nordic Pioneer", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Nordic Pioneer before next crew change in Jebel Ali.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-02-28 22:00"}, {"ticket_id": "MRL-100099", "created_at": "2025-02-26 08:30", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Activate crew wifi package on MT Silver Pioneer", "description": "Good day,\n\nMT Silver Pioneer goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nFleet Ops, Thraki Product Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-02-28 07:00"}, {"ticket_id": "MRL-100097", "created_at": "2025-02-26 08:31", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Petrel", "imo": "IMO 9172832", "subject": "Crew wifi vouchers not working on MV Arctic Petrel", "description": "Captain of MV Arctic Petrel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-06 20:00"}, {"ticket_id": "MRL-100100", "created_at": "2025-02-26 08:47", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Polar Meteor", "imo": "IMO 9846201", "subject": "Crew wifi vouchers not working on MV Polar Meteor", "description": "Crew wifi on MV Polar Meteor unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-03 12:00"}, {"ticket_id": "MRL-100110", "created_at": "2025-02-26 10:15", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Coral Carrier", "imo": "IMO 9190016", "subject": "Sealink Cyber alert on MV Coral Carrier", "description": "Master of MV Coral Carrier reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-27 04:00"}, {"ticket_id": "MRL-100094", "created_at": "2025-02-26 11:43", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "Credit note request Baltic Amber Shipping", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Amber Petrel. Can you send a breakdown per service? Regards, Accounts team, Baltic Amber Shipping.\n\nThanks and regards,\nFleet Ops, Baltic Amber Shipping", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-02 07:00"}, {"ticket_id": "MRL-100101", "created_at": "2025-02-26 12:08", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Reef", "imo": "IMO 9379583", "subject": "Activate crew wifi package on MV Azure Reef", "description": "Hello,\n\nMV Azure Reef goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-06 16:00"}, {"ticket_id": "MRL-100104", "created_at": "2025-02-26 12:34", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Invoice query - Kattegat Container Line", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-03 10:00"}, {"ticket_id": "MRL-100096", "created_at": "2025-02-26 15:54", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Reef", "imo": "IMO 9608180", "subject": "Crew wifi vouchers not working on MT Solstice Reef", "description": "Captain of MT Solstice Reef asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-01 23:00"}, {"ticket_id": "MRL-100106", "created_at": "2025-02-26 16:35", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "Credit note request Delta Maas Shipping BV", "description": "Requesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-27 07:00"}, {"ticket_id": "MRL-100093", "created_at": "2025-02-26 16:53", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Carrier", "imo": "IMO 9415507", "subject": "MV Azure Carrier: BDU fault code E5-468", "description": "Hello,\n\nAfter heavy weather the radome on MV Azure Carrier has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-06 12:00"}, {"ticket_id": "MRL-100107", "created_at": "2025-02-26 18:18", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-27 10:00"}, {"ticket_id": "MRL-100103", "created_at": "2025-02-26 20:27", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Amber Lyra", "imo": "IMO 9275957", "subject": "New build connectivity setup Konkan Coast Carriers", "description": "Commissioning on MV Amber Lyra completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-02-27 12:00"}, {"ticket_id": "MRL-100105", "created_at": "2025-02-26 23:02", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Hormuz Falcon Tankers fleet, our auditors are asking.\n\nThanks and regards,\nTechnical Dept, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100119", "created_at": "2025-02-27 01:06", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Vega", "imo": "IMO 9806328", "subject": "High latency reported by master, MV Zephyr Vega", "description": "Hi support team,\n\nMaster on MV Zephyr Vega (IMO 9806328) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 7.0 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-04 09:00"}, {"ticket_id": "MRL-100116", "created_at": "2025-02-27 05:05", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Arctic Lagoon", "imo": "IMO 9212254", "subject": "Credit not erequest Atlântico Azul Navegação", "description": "Good day,\n\nThe overage charges for MV Arctic Lagoon look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-03-03 05:00"}, {"ticket_id": "MRL-100123", "created_at": "2025-02-27 05:55", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "MV Coral Navigator: BDU fault code E-2103", "description": "Below-deck unit on MV Coral Navigator rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-02-28 14:00"}, {"ticket_id": "MRL-100126", "created_at": "2025-02-27 10:22", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Aurora Reef", "imo": "IMO 9867102", "subject": "Question about charges for MT Aurora Reef", "description": "The overage charges for MT Aurora Reef look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-06 21:00"}, {"ticket_id": "MRL-100120", "created_at": "2025-02-27 10:24", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "No link on MV Emerald Horizon since 0400 UTC", "description": "Complete outage on MV Emerald Horizon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-27 09:00"}, {"ticket_id": "MRL-100114", "created_at": "2025-02-27 10:51", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Silver Petrel", "imo": "IMO 9793038", "subject": "Commissioning report pending - MV Silver Petrel", "description": "Hi support team,\n\nCommissioning on MV Silver Petrel completed last week but we never received the report. Please send.\n\nBest regards,\nDPA, Firth of Clyde Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-05 15:00"}, {"ticket_id": "MRL-100124", "created_at": "2025-02-27 10:52", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Breeze", "imo": "IMO 9402380", "subject": "Crew wifi vouchers not working on MT Coral Breeze", "description": "Crew wifi on MT Coral Breeze unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-05 18:00"}, {"ticket_id": "MRL-100113", "created_at": "2025-02-27 12:15", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Reef", "imo": "IMO 9654311", "subject": "Credit note request Kowloon Pearl Navigation", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Kowloon Pearl Navigation fleet, our auditors are asking.\n\nBrgds,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-05 03:00"}, {"ticket_id": "MRL-100111", "created_at": "2025-02-27 13:22", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Silver Vega", "imo": "IMO 9415129", "subject": "Sealink Cyber alert on MV Silver Vega", "description": "Cyber dashboard raised alert E-8361 for MV Silver Vega: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "closed", "resolved_at": "2025-02-28 07:00"}, {"ticket_id": "MRL-100112", "created_at": "2025-02-27 13:43", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Tern", "imo": "IMO 9416537", "subject": "Installation schedule for MV Scarlet Tern", "description": "Dear support team,\n\nWhen can the install team board MV Scarlet Tern in Hamburg? Vessel alongside for 5 days from Monday.\n\nBrgds,\nDPA, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-05 07:00"}, {"ticket_id": "MRL-100115", "created_at": "2025-02-27 17:51", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Solstice Breeze", "imo": "IMO 9593476", "subject": "MT Solstice Breeze - link keeps dropping since yesterday", "description": "Master on MT Solstice Breeze (IMO 9593476) reports very slow internet since Santos departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-02-28 16:00"}, {"ticket_id": "MRL-100127", "created_at": "2025-02-27 17:57", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "Activate crew wifi package on MT Iron Guardian", "description": "We need the crew welfare package activated on MT Iron Guardian before next crew change in Hamburg.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-07 06:00"}, {"ticket_id": "MRL-100125", "created_at": "2025-02-27 18:39", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Equinox Petrel", "imo": "IMO 9790517", "subject": "Crew wifi vouchers not working on MV Equinox Petrel", "description": "Good day,\n\nCrew on MV Equinox Petrel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nTechnical Dept, Vestkyst Seismikk AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-02-28 16:00"}, {"ticket_id": "MRL-100122", "created_at": "2025-02-27 18:49", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Atoll", "imo": "IMO 9661106", "subject": "Commissioning report pending - MV Ostro Atoll", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-01 12:00"}, {"ticket_id": "MRL-100118", "created_at": "2025-02-27 19:25", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Dawn", "imo": "IMO 9524695", "subject": "Coverage question Malacca Strait", "description": "Hello,\n\nOur new operations manager needs portal access for the Kowloon Pearl Navigation fleet. Can you set up an account?\n\nThanks and regards,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-07 03:00"}, {"ticket_id": "MRL-100128", "created_at": "2025-02-27 19:50", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Tide", "imo": "IMO 9200330", "subject": "PLAN CHANGE REQUEST FOR MV SCARLET TIDE", "description": "Please upgrade MV Scarlet Tide to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-01 19:00"}, {"ticket_id": "MRL-100117", "created_at": "2025-02-27 21:05", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Amber Rigel", "imo": "IMO 9579652", "subject": "URGENT - MV Amber Rigel offline", "description": "MV Amber Rigel (IMO 9579652) has no connectivity at all. Antenna status LED red, error E-7225. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-28 20:00"}, {"ticket_id": "MRL-100121", "created_at": "2025-02-27 23:09", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "Commissioning report pending - FV Amber Atoll", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.\n\nBrgds,\nTechnical Dept, Lofoten Havfiske AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-05 03:00"}, {"ticket_id": "MRL-100132", "created_at": "2025-02-28 00:16", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Sapphire Lyra", "imo": "IMO 9543794", "subject": "Covearge question Norwegian Sea", "description": "Our new operations manager needs portal access for the Lofoten Havfiske AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-04 13:00"}, {"ticket_id": "MRL-100143", "created_at": "2025-02-28 03:38", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-01 05:00"}, {"ticket_id": "MRL-100141", "created_at": "2025-02-28 03:42", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Meteor", "imo": "IMO 9221657", "subject": "SUSPEND SERVICE ON MV NORDIC METEOR DURING DRY DOCK", "description": "MV Nordic Meteor goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-07 02:00"}, {"ticket_id": "MRL-100139", "created_at": "2025-02-28 04:19", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "SUSPEND SERVICE ON OUR VESSEL DURING DRY DOCK", "description": "our vessel goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-01 03:00"}, {"ticket_id": "MRL-100137", "created_at": "2025-02-28 05:22", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "Sealink Cyebr alert on our vessel", "description": "Master of our vessel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-01 20:00"}, {"ticket_id": "MRL-100142", "created_at": "2025-02-28 07:13", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "Portal access for new ops manager - Firth of Clyde Carriers", "description": "Our new operations manager needs portal access for the Firth of Clyde Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-08 15:00"}, {"ticket_id": "MRL-100144", "created_at": "2025-02-28 09:11", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Reef", "imo": "IMO 9378008", "subject": "MV Meridian Reef - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Meridian Reef. Modem log shows error E-5173 every few hours. Vessel currently Norwegian Sea. ETA next port Cape Town.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-02-28 10:00"}, {"ticket_id": "MRL-100140", "created_at": "2025-02-28 10:27", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sapphire Carrier", "imo": "IMO 9385817", "subject": "Crew data quota question - MV Sapphire Carrier", "description": "Crew on MV Sapphire Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-03 04:00"}, {"ticket_id": "MRL-100134", "created_at": "2025-02-28 10:39", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Dawn", "imo": "IMO 9595175", "subject": "High latency reported by master, MV Sirocco Dawn", "description": "Master on MV Sirocco Dawn (IMO 9595175) reports very slow internet since Antwerp departure. SNR fluctuating around 7.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-01 21:00"}, {"ticket_id": "MRL-100131", "created_at": "2025-02-28 11:17", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Nordic Atoll", "imo": "IMO 9880661", "subject": "Activate crew wifi package on MT Nordic Atoll", "description": "Good day,\n\nMT Nordic Atoll goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-04 10:00"}, {"ticket_id": "MRL-100129", "created_at": "2025-02-28 12:43", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Amber Guardian", "imo": "IMO 9156864", "subject": "Commissioning report pending - MT Amber Guardian", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-02 09:00"}, {"ticket_id": "MRL-100136", "created_at": "2025-02-28 14:11", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-01 18:00"}, {"ticket_id": "MRL-100145", "created_at": "2025-02-28 15:17", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Horizon", "imo": "IMO 9770957", "subject": "Suspend service on MV Ostro Hoirzon during dry dock", "description": "Good day,\n\nPlease upgrade MV Ostro Horizon to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-06 04:00"}, {"ticket_id": "MRL-100133", "created_at": "2025-02-28 15:37", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "Installation schedule for MV Austral Vega", "description": "When can the install team board MV Austral Vega in Jebel Ali? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-08 19:00"}, {"ticket_id": "MRL-100130", "created_at": "2025-02-28 17:46", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Pioneer", "imo": "IMO 9743239", "subject": "MV Nordic Pioneer: BDU fault code E-6229", "description": "Below-deck unit on MV Nordic Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-01 19:00"}, {"ticket_id": "MRL-100138", "created_at": "2025-02-28 20:00", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Scarlet Lyra", "imo": "IMO 9740146", "subject": "Suspend service on MV Scarlet Lyra during dry dock", "description": "Please upgrade MV Scarlet Lyra to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-08 11:00"}, {"ticket_id": "MRL-100146", "created_at": "2025-02-28 20:15", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "Crew wifi vouchers not working on MV Arctic Current", "description": "Hi support team,\n\nCrew on MV Arctic Current cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nDPA, Botnia Ice Class Oy", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-03-06 13:00"}, {"ticket_id": "MRL-100135", "created_at": "2025-02-28 21:12", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Solstice Reef", "imo": "IMO 9506851", "subject": "Contract documents request - Atlântico Sul Navegação", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Atlântico Sul Navegação fleet. Can you set up an account?\n\nBrgds,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-07 11:00"}, {"ticket_id": "MRL-100148", "created_at": "2025-03-01 01:05", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Hello,\n\nCrew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-10 08:00"}, {"ticket_id": "MRL-100155", "created_at": "2025-03-01 03:03", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Comet", "imo": "IMO 9546514", "subject": "MV Emerald Comet - link keeps dropping since yesterday", "description": "Performance on MV Emerald Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-02 11:00"}, {"ticket_id": "MRL-100151", "created_at": "2025-03-01 05:32", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Reef", "imo": "IMO 9378008", "subject": "Slow crew internet on MV Meridian Reef", "description": "Captain of MV Meridian Reef asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100152", "created_at": "2025-03-01 06:26", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Zephyr Horizon", "imo": "IMO 9600310", "subject": "Suspend service on MV Zephyr Horizon during dry dock", "description": "Hello,\n\nWe need the crew welfare package activated on MV Zephyr Horizon before next crew change in Hamburg.\n\nBrgds,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-03 16:00"}, {"ticket_id": "MRL-100149", "created_at": "2025-03-01 12:25", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-10 18:00"}, {"ticket_id": "MRL-100153", "created_at": "2025-03-01 13:13", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "Crew wifi vouchers not working on MV Ostro Crest", "description": "Hi support team,\n\nCrew wifi on MV Ostro Crest unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nMarine Superintendent, Ligurian Star Cruises", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-08 00:00"}, {"ticket_id": "MRL-100154", "created_at": "2025-03-01 17:36", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Crimson Lyra", "imo": "IMO 9462677", "subject": "MT Crimson Lyra: slow connection and packet loss", "description": "Master on MT Crimson Lyra (IMO 9462677) reports very slow internet since Las Palmas departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100150", "created_at": "2025-03-01 19:28", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Baltic Wave", "imo": "IMO 9122904", "subject": "Suspicious traffic flagged - MV Baltic Wave", "description": "Good day,\n\nCyber dashboard raised alert E-5221 for MV Baltic Wave: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-02 11:00"}, {"ticket_id": "MRL-100147", "created_at": "2025-03-01 23:20", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Tern", "imo": "IMO 9389679", "subject": "Antenna fault on MV Golden Tern", "description": "Good day,\n\nBelow-deck unit on MV Golden Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?\n\nBrgds,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-02 02:00"}, {"ticket_id": "MRL-100173", "created_at": "2025-03-02 00:44", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Cobalt Current", "imo": "IMO 9889540", "subject": "Degraded VSAT performance on MV Cobalt Current", "description": "Dear support team,\n\nMaster on MV Cobalt Current (IMO 9889540) reports very slow internet since Piraeus departure. SNR fluctuating around 7.8 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nDPA, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-11 11:00"}, {"ticket_id": "MRL-100165", "created_at": "2025-03-02 01:16", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Meteor", "imo": "IMO 9875197", "subject": "SUSPEND SERVICE ON MT LEVANTE METEOR DURING DRY DOCK", "description": "MT Levante Meteor goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-03 21:00"}, {"ticket_id": "MRL-100157", "created_at": "2025-03-02 02:20", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Crimson Navigator", "imo": "IMO 9605803", "subject": "Spare part request - MV Crimson Navigator", "description": "ETO on MV Crimson Navigator reports antenna stuck in azimuth, fault code E-7482. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-11 05:00"}, {"ticket_id": "MRL-100158", "created_at": "2025-03-02 03:25", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Tramontane Beacon", "imo": "IMO 9137492", "subject": "Spare part request - MT Tramontane Beacon", "description": "ETO on MT Tramontane Beacon reports antenna stuck in azimuth, fault code E-5219. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-03 05:00"}, {"ticket_id": "MRL-100166", "created_at": "2025-03-02 07:25", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "MV Mistral Falcon - link keeps dropping since yesterday", "description": "Good day,\n\nMaster on MV Mistral Falcon (IMO 9148025) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.5 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-09 14:00"}, {"ticket_id": "MRL-100172", "created_at": "2025-03-02 07:52", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Comet", "imo": "IMO 9546514", "subject": "Sealink Cyber alert on MV Emerald Comet", "description": "Cyber dashboard raised alert E-6180 for MV Emerald Comet: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-03 22:00"}, {"ticket_id": "MRL-100168", "created_at": "2025-03-02 11:06", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Amber Beacon", "imo": "IMO 9174024", "subject": "Degraded VSAT performance on MV Amber Beacon", "description": "Performance on MV Amber Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-04 08:00"}, {"ticket_id": "MRL-100171", "created_at": "2025-03-02 11:08", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Sapphire Beacon", "imo": "IMO 9189873", "subject": "Plan change request for MV Sapphire Beacon", "description": "We need the crew welfare package activated on MV Sapphire Beacon before next crew change in Aberdeen.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-09 12:00"}, {"ticket_id": "MRL-100163", "created_at": "2025-03-02 13:28", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Mistral Petrel", "imo": "IMO 9407055", "subject": "Phishing attempt reported by MV Mistral Petrel crew", "description": "Master of MV Mistral Petrel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-10 11:00"}, {"ticket_id": "MRL-100160", "created_at": "2025-03-02 13:39", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Tide", "imo": "IMO 9120425", "subject": "Invoice query - Konkan Coast Carriers", "description": "Hello,\n\nThe overage charges for MV Tramontane Tide look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-07 00:00"}, {"ticket_id": "MRL-100170", "created_at": "2025-03-02 15:40", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Azure Tern", "imo": "IMO 9223473", "subject": "MV AZURE TERN - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Master on MV Azure Tern (IMO 9223473) reports very slow internet since Hamburg departure. SNR fluctuating around 6.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-02 19:00"}, {"ticket_id": "MRL-100156", "created_at": "2025-03-02 16:08", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Lyra", "imo": "IMO 9335630", "subject": "Commissioning report pending - MV Meridian Lyra", "description": "Commissioning on MV Meridian Lyra completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-04 06:00"}, {"ticket_id": "MRL-100162", "created_at": "2025-03-02 17:22", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Petrel", "imo": "IMO 9129495", "subject": "MV Ivory Petrel - link keeps dropping since yesterday", "description": "Performance on MV Ivory Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-03 04:00"}, {"ticket_id": "MRL-100164", "created_at": "2025-03-02 18:18", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Lagoon", "imo": "IMO 9642124", "subject": "Slow crew internet on MV Cobalt Lagoon", "description": "Crew on MV Cobalt Lagoon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-04 11:00"}, {"ticket_id": "MRL-100174", "created_at": "2025-03-02 18:38", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Tramontane Meteor", "imo": "IMO 9612739", "subject": "MT TRAMONTANE METEOR: SLOW CONNECTION AND PACKET LOSS", "description": "Hi support team,\n\nWe see repeated link drops on MT Tramontane Meteor. Modem log shows error E-7641 every few hours. Vessel currently Malacca Strait. ETA next port Jebel Ali.\n\nBrgds,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-03 19:00"}, {"ticket_id": "MRL-100161", "created_at": "2025-03-02 21:26", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Coral Dawn", "imo": "IMO 9767273", "subject": "MV Coral Dawn: BDU fault code E-3791", "description": "ETO on MV Coral Dawn reports antenna stuck in azimuth, fault code E-4512. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-03 12:00"}, {"ticket_id": "MRL-100169", "created_at": "2025-03-02 22:15", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Emerald Pioneer", "imo": "IMO 9273557", "subject": "Suspend service on MT Emerald Pioneer during dry dock", "description": "Please upgrade MT Emerald Pioneer to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-05 07:00"}, {"ticket_id": "MRL-100159", "created_at": "2025-03-02 22:28", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "No link on MV Silver Lyra since 0400 UTC", "description": "MV Silver Lyra (IMO 9251949) has no connectivity at all. Antenna status LED red, error E-4965. Vessel in Gibraltar. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-03 11:00"}, {"ticket_id": "MRL-100167", "created_at": "2025-03-02 22:47", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "Commissioning report pending - MV Kystfjord Antares", "description": "When can the install team board MV Kystfjord Antares in Busan? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-11 23:00"}, {"ticket_id": "MRL-100178", "created_at": "2025-03-03 00:09", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Corona", "imo": "IMO 9754290", "subject": "Antenna fault on MV Kystfjord Corona", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Kystfjord Corona has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-05 10:00"}, {"ticket_id": "MRL-100183", "created_at": "2025-03-03 03:36", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Comet", "imo": "IMO 9497062", "subject": "Crew wifi vouchers not working on MT Equinox Comet", "description": "Crew on MT Equinox Comet cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-04 18:00"}, {"ticket_id": "MRL-100189", "created_at": "2025-03-03 05:54", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "Commissioning report pending - MV Solstice Breeze", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-04 09:00"}, {"ticket_id": "MRL-100192", "created_at": "2025-03-03 06:42", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "Crew wifi vouchers not working on MV Equinox Atoll", "description": "Crew on MV Equinox Atoll cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-05 10:00"}, {"ticket_id": "MRL-100191", "created_at": "2025-03-03 09:20", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Cyber dashboard raised alert E-2227 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-08 00:00"}, {"ticket_id": "MRL-100179", "created_at": "2025-03-03 09:57", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Harmattan Breeze", "imo": "IMO 9786554", "subject": "High latency reported by master, MV Harmattan Breeze", "description": "Hello,\n\nWe see repeated link drops on MV Harmattan Breeze. Modem log shows error E-5013 every few hours. Vessel currently Baltic Sea. ETA next port Cape Town.\n\nThanks and regards,\nMarine Superintendent, Skagerrak Link Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-04 03:00"}, {"ticket_id": "MRL-100175", "created_at": "2025-03-03 12:08", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Guardian", "imo": "IMO 9317755", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Our new operations manager needs portal access for the Levantine Crescent Shipping fleet. Can you set up an account?", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-03-04 05:00"}, {"ticket_id": "MRL-100185", "created_at": "2025-03-03 15:05", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "Antenna fault on MV Coral Navigator", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Coral Navigator has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-03 20:00"}, {"ticket_id": "MRL-100180", "created_at": "2025-03-03 15:39", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Albatross", "imo": "IMO 9813228", "subject": "Suspend service on MV Meridian Albatross during dry dock", "description": "MV Meridian Albatross goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-05 15:00"}, {"ticket_id": "MRL-100190", "created_at": "2025-03-03 16:14", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Ostro Reef", "imo": "IMO 9198874", "subject": "Credit note request Konkan Coast Carriers", "description": "Requesting a copy of all invoices for the last quarter for Konkan Coast Carriers fleet, our auditors are asking.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-10 15:00"}, {"ticket_id": "MRL-100176", "created_at": "2025-03-03 17:08", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Current", "imo": "IMO 9660671", "subject": "Antenna fault on MV Austral Current", "description": "After heavy weather the radome on MV Austral Current has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-04 13:00"}, {"ticket_id": "MRL-100186", "created_at": "2025-03-03 17:24", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Azure Guardian", "imo": "IMO 9467134", "subject": "URGENT - MT Azure Guardian offline", "description": "MT Azure Guardian (IMO 9467134) has no connectivity at all. Antenna status LED red, error E-8403. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-04 06:00"}, {"ticket_id": "MRL-100187", "created_at": "2025-03-03 19:17", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "MT Nordic Beacon: BDU fault code E-7142", "description": "Dear support team,\n\nBelow-deck unit on MT Nordic Beacon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?\n\nThanks and regards,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-09 08:00"}, {"ticket_id": "MRL-100184", "created_at": "2025-03-03 21:05", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Carrier", "imo": "IMO 9887724", "subject": "Crew data quota question - MV Levante Carrier", "description": "Dear support team,\n\nCrew on MV Levante Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nFleet Ops, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-12 00:00"}, {"ticket_id": "MRL-100181", "created_at": "2025-03-03 21:33", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Carrier", "imo": "IMO 9476329", "subject": "Degraded VSAT performance on MV Ostro Carrier", "description": "Dear support team,\n\nMaster on MV Ostro Carrier (IMO 9476329) reports very slow internet since Piraeus departure. SNR fluctuating around 4.4 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-09 03:00"}, {"ticket_id": "MRL-100182", "created_at": "2025-03-03 21:43", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Guardian", "imo": "IMO 9773026", "subject": "No link on MV Aurora Guardian since 0400 UTC", "description": "Complete outage on MV Aurora Guardian. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100188", "created_at": "2025-03-03 21:43", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Meteor", "imo": "IMO 9221657", "subject": "Antenna fault on MV Nordic Meteor", "description": "After heavy weather the radome on MV Nordic Meteor has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-08 04:00"}, {"ticket_id": "MRL-100177", "created_at": "2025-03-03 22:37", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Albatross", "imo": "IMO 9360805", "subject": "DEGRADED VSAT PERFORMANCE ON MV HARMATTAN ALBATROSS", "description": "Hello,\n\nPerformance on MV Harmattan Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-04 10:00"}, {"ticket_id": "MRL-100196", "created_at": "2025-03-04 00:02", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Breeze", "imo": "IMO 9278002", "subject": "Suspend service on MV Sirocco Breeze during dry dock", "description": "Dear support team,\n\nPlease upgrade MV Sirocco Breeze to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-13 00:00"}, {"ticket_id": "MRL-100198", "created_at": "2025-03-04 00:32", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-3571", "description": "Hi support team,\n\nAfter heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-12 02:00"}, {"ticket_id": "MRL-100197", "created_at": "2025-03-04 03:14", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Arctic Atoll", "imo": "IMO 9343065", "subject": "Crew wifi vouchers not working on MV Arctic Atoll", "description": "Crew wifi on MV Arctic Atoll unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-10 19:00"}, {"ticket_id": "MRL-100200", "created_at": "2025-03-04 07:41", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "Crew wifi vouchers not working on MV Crimson Reef", "description": "Crew wifi on MV Crimson Reef unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-09 10:00"}, {"ticket_id": "MRL-100204", "created_at": "2025-03-04 07:56", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Meridian Carrier", "imo": "IMO 9226310", "subject": "Crew data quota question - MT Meridian Carrier", "description": "Good day,\n\nCaptain of MT Meridian Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-09 13:00"}, {"ticket_id": "MRL-100205", "created_at": "2025-03-04 09:33", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Lagoon", "imo": "IMO 9494864", "subject": "High latency reportde by master, MT Golden Lagoon", "description": "Master on MT Golden Lagoon (IMO 9494864) reports very slow internet since Jebel Ali departure. SNR fluctuating around 7.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-08 22:00"}, {"ticket_id": "MRL-100194", "created_at": "2025-03-04 12:23", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Azure Current", "imo": "IMO 9435014", "subject": "MV Azure Current: complete loss of connectivity", "description": "Good day,\n\nComplete outage on MV Azure Current. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nDPA, Konkan Coast Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-05 04:00"}, {"ticket_id": "MRL-100193", "created_at": "2025-03-04 12:44", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Altair", "imo": "IMO 9119103", "subject": "Antenna fault on MV Sirocco Altair", "description": "Below-deck unit on MV Sirocco Altair rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-04 11:00"}, {"ticket_id": "MRL-100203", "created_at": "2025-03-04 15:04", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Polar Dawn", "imo": "IMO 9612650", "subject": "New build connectivity setup Celtic Sea Trawlers Ltd", "description": "Commissioning on FV Polar Dawn completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-13 10:00"}, {"ticket_id": "MRL-100199", "created_at": "2025-03-04 16:17", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Crest", "imo": "IMO 9494553", "subject": "MV Equinox Crest - link keeps dropping since yesterday", "description": "Master on MV Equinox Crest (IMO 9494553) reports very slow internet since Valletta departure. SNR fluctuating around 5.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-04 11:00"}, {"ticket_id": "MRL-100202", "created_at": "2025-03-04 16:57", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Equinox Beacon", "imo": "IMO 9702572", "subject": "Plan change request for MV Equinox Beacon", "description": "Dear support team,\n\nPlease upgrade MV Equinox Beacon to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-11 09:00"}, {"ticket_id": "MRL-100195", "created_at": "2025-03-04 20:12", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "Credit note request Frisia Nordsee Bereederung", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Nordic Carrier. Can you send a breakdown per service? Regards, Accounts team, Frisia Nordsee Bereederung.\n\nBest regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-10 20:00"}, {"ticket_id": "MRL-100201", "created_at": "2025-03-04 20:20", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "Crew data quota question - MV Crimson Trader", "description": "Crew on MV Crimson Trader cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-13 22:00"}, {"ticket_id": "MRL-100206", "created_at": "2025-03-04 21:20", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "Credit note request Celtic Sea Trawlers Ltd", "description": "The overage charges for FV Sirocco Wave look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-05 02:00"}, {"ticket_id": "MRL-100211", "created_at": "2025-03-05 03:48", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "Spare part erquest - MV Polar Albatross", "description": "Hello,\n\nBelow-deck unit on MV Polar Albatross rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?\n\nBrgds,\nFleet Ops, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-10 15:00"}, {"ticket_id": "MRL-100214", "created_at": "2025-03-05 05:48", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Reef", "imo": "IMO 9240768", "subject": "Suspend service on MV Scarlet Reef during dry dock", "description": "Please upgrade MV Scarlet Reef to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-08 22:00"}, {"ticket_id": "MRL-100209", "created_at": "2025-03-05 06:01", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Breeze", "imo": "IMO 9402380", "subject": "Question about charges for MT Coral Breeze", "description": "The overage charges for MT Coral Breeze look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-06 00:00"}, {"ticket_id": "MRL-100210", "created_at": "2025-03-05 06:19", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Lagoon", "imo": "IMO 9356787", "subject": "Crew wifi vouchers not working on MV Coral Lagoon", "description": "Good day,\n\nCrew on MV Coral Lagoon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-14 16:00"}, {"ticket_id": "MRL-100208", "created_at": "2025-03-05 06:21", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Carrier", "imo": "IMO 9276212", "subject": "Crew wifi vouchers not working on MV Solstice Carrier", "description": "Captain of MV Solstice Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-08 02:00"}, {"ticket_id": "MRL-100215", "created_at": "2025-03-05 10:12", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Tern", "imo": "IMO 9273052", "subject": "Coverage question Norwegian Sea", "description": "Good day,\n\nOur new operations manager needs portal access for the Vestkyst Seismikk AS fleet. Can you set up an account?\n\nBrgds,\nMarine Superintendent, Vestkyst Seismikk AS", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-08 13:00"}, {"ticket_id": "MRL-100223", "created_at": "2025-03-05 13:00", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "MT Solstice Navigator: complete loss of connectivity", "description": "Complete outage on MT Solstice Navigator. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-06 12:00"}, {"ticket_id": "MRL-100221", "created_at": "2025-03-05 14:03", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "Question about charges for MV Solstice Breeze", "description": "Hello,\n\nThe overage charges for MV Solstice Breeze look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-09 04:00"}, {"ticket_id": "MRL-100213", "created_at": "2025-03-05 14:12", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Emerald Altair", "imo": "IMO 9141338", "subject": "MT Emerald Altair: BDU fault code E-7599", "description": "Hi support team,\n\nETO on MT Emerald Altair reports antenna stuck in azimuth, fault code E-1277. Manual repointing works temporarily. Requesting service visit in Shanghai.\n\nThanks and regards,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-12 10:00"}, {"ticket_id": "MRL-100207", "created_at": "2025-03-05 15:37", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Iron Trader", "imo": "IMO 9421520", "subject": "Coverage question Gulf of Aden", "description": "Hi support team,\n\nDo you have LEO coverage in Gulf of Aden? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nMarine Superintendent, Pearl Dhow Shipping WLL", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-09 22:00"}, {"ticket_id": "MRL-100220", "created_at": "2025-03-05 15:55", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Golden Horizon", "imo": "IMO 9431757", "subject": "Plan change request for MV Golden Horizon", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Golden Horizon before next crew change in Tanjung Pelepas.\n\nBrgds,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-11 07:00"}, {"ticket_id": "MRL-100217", "created_at": "2025-03-05 16:14", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Lagoon", "imo": "IMO 9375329", "subject": "Antenna fault on MV Tramontane Lagoon", "description": "Below-deck unit on MV Tramontane Lagoon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-100216", "created_at": "2025-03-05 20:23", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "Coverage question South China Sea", "description": "Do you have LEO coverage in South China Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-12 11:00"}, {"ticket_id": "MRL-100218", "created_at": "2025-03-05 21:30", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Dawn", "imo": "IMO 9365752", "subject": "Plan change request for MV Silver Dawn", "description": "Dear support team,\n\nPlease upgrade MV Silver Dawn to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-11 01:00"}, {"ticket_id": "MRL-100219", "created_at": "2025-03-05 22:03", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Harmattan Beacon", "imo": "IMO 9529578", "subject": "MV Harmattan Beacon: BDU fault code E-1753", "description": "After heavy weather the radome on MV Harmattan Beacon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-13 08:00"}, {"ticket_id": "MRL-100212", "created_at": "2025-03-05 22:21", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Ostro Tern", "imo": "IMO 9706944", "subject": "Plan change request for MV Ostro Tern", "description": "MV Ostro Tern goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-14 02:00"}, {"ticket_id": "MRL-100222", "created_at": "2025-03-05 23:06", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Nordic Atoll", "imo": "IMO 9880661", "subject": "Crew wifi vouchers not working on MT Nordic Atoll", "description": "Crew on MT Nordic Atoll cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-10 21:00"}, {"ticket_id": "MRL-100235", "created_at": "2025-03-06 00:16", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Harmattan Navigator", "imo": "IMO 9520912", "subject": "Suspicious traffic flagged - MV Harmattan Navigator", "description": "Master of MV Harmattan Navigator reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-06 07:00"}, {"ticket_id": "MRL-100233", "created_at": "2025-03-06 06:30", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "Crew data quota question - MV Arctic Horizon", "description": "Crew wifi on MV Arctic Horizon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-100226", "created_at": "2025-03-06 06:50", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Arctic Voyager", "imo": "IMO 9344071", "subject": "New build connectivity setup Adriatic Sun Ferries", "description": "We are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100227", "created_at": "2025-03-06 08:58", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "High latency reported by master, MV Kystfjord Norma", "description": "We see repeated link drops on MV Kystfjord Norma. Modem log shows error E-4257 every few hours. Vessel currently Norwegian Sea. ETA next port Rotterdam.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-14 08:00"}, {"ticket_id": "MRL-100224", "created_at": "2025-03-06 09:17", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "Commissioning report pending-  MV Cobalt Tern", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-15 13:00"}, {"ticket_id": "MRL-100230", "created_at": "2025-03-06 09:19", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Baltic Carrier", "imo": "IMO 9677662", "subject": "High latency reported by master, MV Baltic Carrier", "description": "We see repeated link drops on MV Baltic Carrier. Modem log shows error E-2473 every few hours. Vessel currently South China Sea. ETA next port Aberdeen.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-14 19:00"}, {"ticket_id": "MRL-100225", "created_at": "2025-03-06 14:37", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "MV Austral Vega: BDU fault code E-9606", "description": "ETO on MV Austral Vega reports antenna stuck in azimuth, fault code E-1597. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-15 06:00"}, {"ticket_id": "MRL-100229", "created_at": "2025-03-06 14:56", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "SUSPEND SERVICE ON OUR VESSEL DURING DRY DOCK", "description": "our vessel goes into dry dock in Santos for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-14 21:00"}, {"ticket_id": "MRL-100232", "created_at": "2025-03-06 16:37", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Dear support team,\n\nCyber dashboard raised alert E-9721 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-07 12:00"}, {"ticket_id": "MRL-100234", "created_at": "2025-03-06 18:07", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Dawn", "imo": "IMO 9288150", "subject": "Crew wifi vouchers not working on MV Sapphire Dawn", "description": "Captain of MV Sapphire Dawn asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-15 08:00"}, {"ticket_id": "MRL-100231", "created_at": "2025-03-06 19:52", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "Contract documents request - Haeryu Ocean Lines", "description": "Do you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-09 15:00"}, {"ticket_id": "MRL-100228", "created_at": "2025-03-06 21:41", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Zephyr Horizon", "imo": "IMO 9600310", "subject": "Contract documents request - Elbstrom Reederei GmbH", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Elbstrom Reederei GmbH, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-14 19:00"}, {"ticket_id": "MRL-100241", "created_at": "2025-03-07 00:18", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "MT Boreal Orion - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Boreal Orion. Modem log shows error E-8770 every few hours. Vessel currently Mid Atlantic. ETA next port Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-08 19:00"}, {"ticket_id": "MRL-100250", "created_at": "2025-03-07 01:32", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Ivory Breeze", "imo": "IMO 9884239", "subject": "Spare part request - MV Ivory Breeze", "description": "Dear support team,\n\nETO on MV Ivory Breeze reports antenna stuck in azimuth, fault code E-3540. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBrgds,\nTechnical Dept, Adriatic Sun Ferries", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-08 01:00"}, {"ticket_id": "MRL-100239", "created_at": "2025-03-07 03:50", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Voyager", "imo": "IMO 9811048", "subject": "Spare part request - MV Cobalt Voyager", "description": "ETO on MV Cobalt Voyager reports antenna stuck in azimuth, fault code E-9124. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-07 22:00"}, {"ticket_id": "MRL-100251", "created_at": "2025-03-07 03:53", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Guardian", "imo": "IMO 9593438", "subject": "Portal access for new ops manager - Göta Älv Shortsea AB", "description": "Please send the current signed contract and SLA annex for Göta Älv Shortsea AB, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-16 14:00"}, {"ticket_id": "MRL-100246", "created_at": "2025-03-07 04:55", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Onyx Orion", "imo": "IMO 9152911", "subject": "Portal access for new ops manager - Ligurian Star Cruises", "description": "Hello,\n\nDo you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nDPA, Ligurian Star Cruises", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-14 00:00"}, {"ticket_id": "MRL-100243", "created_at": "2025-03-07 04:58", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Master on our vessel () reports very slow internet since Singapore departure. SNR fluctuating around 5.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-08 03:00"}, {"ticket_id": "MRL-100248", "created_at": "2025-03-07 08:00", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Navigator", "imo": "IMO 9373096", "subject": "Activate crew wifi package on MV Levante Navigator", "description": "Please upgrade MV Levante Navigator to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-12 07:00"}, {"ticket_id": "MRL-100242", "created_at": "2025-03-07 09:23", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Current", "imo": "IMO 9223112", "subject": "Contract documents request - Elbstrom Reederei GmbH", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Elbstrom Reederei GmbH, we cannot locate our copy.\n\nThanks and regards,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-14 09:00"}, {"ticket_id": "MRL-100247", "created_at": "2025-03-07 10:05", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Lyra", "imo": "IMO 9276729", "subject": "Credit note request Levantine Crescent Shipping", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-10 15:00"}, {"ticket_id": "MRL-100244", "created_at": "2025-03-07 10:29", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "New build connectivity setup Thraki Product Tankers", "description": "When can the install team board MT Polar Lagoon in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-13 22:00"}, {"ticket_id": "MRL-100240", "created_at": "2025-03-07 10:31", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Nordic Atoll", "imo": "IMO 9880661", "subject": "Antenna fault on MT Nordic Atoll", "description": "Below-deck unit on MT Nordic Atoll rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-07 07:00"}, {"ticket_id": "MRL-100236", "created_at": "2025-03-07 11:01", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Sirocco Rigel", "imo": "IMO 9396892", "subject": "MV Sirocco Rigel - link keeps dorpping since yesterday", "description": "Performance on MV Sirocco Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-03-07 08:00"}, {"ticket_id": "MRL-100237", "created_at": "2025-03-07 11:55", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "MV Zephyr Tide: BDU fault code E-5606", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Zephyr Tide has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-11 13:00"}, {"ticket_id": "MRL-100252", "created_at": "2025-03-07 15:56", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Invoice query - Kystfjord Rederi AS", "description": "We do not recognise line items on the latest invoice for MV Kystfjord Vega. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-14 12:00"}, {"ticket_id": "MRL-100238", "created_at": "2025-03-07 17:21", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Cobalt Wave", "imo": "IMO 9473808", "subject": "MV Cobalt Wave: complete loss of connectivity", "description": "MV Cobalt Wave (IMO 9473808) has no connectivity at all. Antenna status LED red, error E-3935. Vessel in Gulf of Aden. Please call the bridge sat phone.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-07 04:00"}, {"ticket_id": "MRL-100245", "created_at": "2025-03-07 20:29", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "Question about charges for MV Cobalt Vega", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Cobalt Vega. Can you send a breakdown per service? Regards, Accounts team, Bosphorus Crescent Denizcilik.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-09 22:00"}, {"ticket_id": "MRL-100249", "created_at": "2025-03-07 22:11", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Sapphire Pioneer", "imo": "IMO 9329198", "subject": "New build connectivity setup Bosphorus Crescent Denizcilik", "description": "When can the install team board MV Sapphire Pioneer in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-12 02:00"}, {"ticket_id": "MRL-100261", "created_at": "2025-03-08 06:20", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "URGENT - MV Silver Meteor offline", "description": "MV Silver Meteor (IMO 9752125) has no connectivity at all. Antenna status LED red, error E-7924. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-08 06:00"}, {"ticket_id": "MRL-100260", "created_at": "2025-03-08 07:18", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "Credit note request Vestkyst Seismikk AS", "description": "Requesting a copy of all invoices for the last quarter for Vestkyst Seismikk AS fleet, our auditors are asking.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-10 17:00"}, {"ticket_id": "MRL-100258", "created_at": "2025-03-08 07:59", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Carrier", "imo": "IMO 9429376", "subject": "Portal access for new ops manager - Al Mirfa Offshore Marine", "description": "Our new operations manager needs portal access for the Al Mirfa Offshore Marine fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-13 18:00"}, {"ticket_id": "MRL-100259", "created_at": "2025-03-08 08:11", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Orion", "imo": "IMO 9561057", "subject": "Installation schedule for MV Polar Orion", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-11 12:00"}, {"ticket_id": "MRL-100256", "created_at": "2025-03-08 11:44", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Sirocco Rigel", "imo": "IMO 9396892", "subject": "Degraded VSAT performance on MV Sirocco Rigel", "description": "Master on MV Sirocco Rigel (IMO 9396892) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-09 19:00"}, {"ticket_id": "MRL-100255", "created_at": "2025-03-08 11:49", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Harmattan Rigel", "imo": "IMO 9867621", "subject": "Spare part request - MT Harmattan Rigel", "description": "ETO on MT Harmattan Rigel reports antenna stuck in azimuth, fault code E-3847. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-09 04:00"}, {"ticket_id": "MRL-100253", "created_at": "2025-03-08 15:47", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Horizon", "imo": "IMO 9744805", "subject": "Crew wifi vouchers not working on MV Nordic Horizon", "description": "Good day,\n\nCaptain of MV Nordic Horizon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nFleet Ops, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-13 22:00"}, {"ticket_id": "MRL-100254", "created_at": "2025-03-08 16:51", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "Antenna fault on MV Nordic Tide", "description": "ETO on MV Nordic Tide reports antenna stuck in azimuth, fault code E-2898. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-17 04:00"}, {"ticket_id": "MRL-100262", "created_at": "2025-03-08 18:29", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Aurora Crest", "imo": "IMO 9697545", "subject": "Crew data quota question - MV Aurora Crest", "description": "Captain of MV Aurora Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-10 23:00"}, {"ticket_id": "MRL-100257", "created_at": "2025-03-08 23:13", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Crimson Dawn", "imo": "IMO 9175913", "subject": "Suspend service on MV Crimson Dawn during dry dock", "description": "Good day,\n\nMV Crimson Dawn goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-15 05:00"}, {"ticket_id": "MRL-100263", "created_at": "2025-03-09 02:41", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Navigator", "imo": "IMO 9773715", "subject": "Credit note request Hormuz Falcon Tankers", "description": "Requesting a copy of all invoices for the last quarter for Hormuz Falcon Tankers fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-11 15:00"}, {"ticket_id": "MRL-100273", "created_at": "2025-03-09 03:34", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "Sealink Cyber alert on MV Equinox Atoll", "description": "Cyber dashboard raised alert E-8734 for MV Equinox Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-10 10:00"}, {"ticket_id": "MRL-100271", "created_at": "2025-03-09 03:38", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Trader", "imo": "IMO 9348376", "subject": "MV Solstice Trader: BDU fault code E-9244", "description": "ETO on MV Solstice Trader reports antenna stuck in azimuth, fault code E-8542. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-15 17:00"}, {"ticket_id": "MRL-100265", "created_at": "2025-03-09 05:50", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "Suspend service on MV Azure Dawn during dry dock", "description": "Dear support team,\n\nPlease upgrade MV Azure Dawn to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nDPA, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-17 23:00"}, {"ticket_id": "MRL-100272", "created_at": "2025-03-09 06:14", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Albatross", "imo": "IMO 9382401", "subject": "Degraded VSAT performance on MV Amber Albatross", "description": "Master on MV Amber Albatross (IMO 9382401) reports very slow internet since Hamburg departure. SNR fluctuating around 7.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P1", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-100264", "created_at": "2025-03-09 06:39", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Amber Lyra", "imo": "IMO 9275957", "subject": "High latency reported by master, MV Amber Lyra", "description": "Master on MV Amber Lyra (IMO 9275957) reports very slow internet since Valletta departure. SNR fluctuating around 7.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-09 23:00"}, {"ticket_id": "MRL-100266", "created_at": "2025-03-09 08:45", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "Antenna fault on MV HarmattanW ave", "description": "After heavy weather the radome on MV Harmattan Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-13 00:00"}, {"ticket_id": "MRL-100274", "created_at": "2025-03-09 08:58", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Iron Dawn", "imo": "IMO 9256858", "subject": "MV Iron Dawn: BDU fault code E-4716", "description": "Below-deck unit on MV Iron Dawn rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-10 22:00"}, {"ticket_id": "MRL-100275", "created_at": "2025-03-09 10:07", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Ivory Trader", "imo": "IMO 9830161", "subject": "Activate crew wifi package on FV Ivory Trader", "description": "Hi support team,\n\nPlease upgrade FV Ivory Trader to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nFleet Ops, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-16 09:00"}, {"ticket_id": "MRL-100267", "created_at": "2025-03-09 10:52", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "Invoice queyr - Riau Straits Carriers", "description": "The overage charges for MV Solstice Wave look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-10 16:00"}, {"ticket_id": "MRL-100269", "created_at": "2025-03-09 12:53", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Castor", "imo": "IMO 9296664", "subject": "Degraded VSAT performance on MV Kystfjord Castor", "description": "Performance on MV Kystfjord Castor degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-13 18:00"}, {"ticket_id": "MRL-100270", "created_at": "2025-03-09 14:34", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-13 18:00"}, {"ticket_id": "MRL-100268", "created_at": "2025-03-09 23:12", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-6771 every few hours. Vessel currently North Sea. ETA next port Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-11 23:00"}, {"ticket_id": "MRL-100280", "created_at": "2025-03-10 00:40", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Good day,\n\nThe overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nDPA, Skagerrak Link Ferries", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-13 02:00"}, {"ticket_id": "MRL-100281", "created_at": "2025-03-10 01:08", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Lyra", "imo": "IMO 9318412", "subject": "Coverage question South China Sea", "description": "Our new operations manager needs portal access for the Kattegat Container Line fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-12 13:00"}, {"ticket_id": "MRL-100291", "created_at": "2025-03-10 01:21", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "MV Kystfjord Hydra: BDU fault code E-6226", "description": "After heavy weather the radome on MV Kystfjord Hydra has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-11 16:00"}, {"ticket_id": "MRL-100286", "created_at": "2025-03-10 02:17", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "Credit note request Thraki Product Tankers", "description": "We do not recognise line items on the latest invoice for MT Scarlet Spirit. Can you send a breakdown per service? Regards, Accounts team, Thraki Product Tankers.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-100292", "created_at": "2025-03-10 03:50", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Meteor", "imo": "IMO 9821081", "subject": "Dergaded VSAT performance on MV Austral Meteor", "description": "Master on MV Austral Meteor (IMO 9821081) reports very slow internet since Stavanger departure. SNR fluctuating around 6.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-11 04:00"}, {"ticket_id": "MRL-100276", "created_at": "2025-03-10 05:45", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Carrier", "imo": "IMO 9845130", "subject": "MT Silver Carrier: BDU fault code E-6050", "description": "After heavy weather the radome on MT Silver Carrier has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-14 02:00"}, {"ticket_id": "MRL-100287", "created_at": "2025-03-10 07:34", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-9641 every few hours. Vessel currently Indian Ocean. ETA next port Shanghai.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-11 14:00"}, {"ticket_id": "MRL-100278", "created_at": "2025-03-10 09:17", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "Spare part request - MV Harmattan Dawn", "description": "ETO on MV Harmattan Dawn reports antenna stuck in azimuth, fault code E-4241. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-10 14:00"}, {"ticket_id": "MRL-100289", "created_at": "2025-03-10 09:28", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Dawn", "imo": "IMO 9283693", "subject": "Plan change request for MT Amber Dawn", "description": "MT Amber Dawn goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-12 01:00"}, {"ticket_id": "MRL-100283", "created_at": "2025-03-10 13:27", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-15 15:00"}, {"ticket_id": "MRL-100284", "created_at": "2025-03-10 13:38", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Coral Dawn", "imo": "IMO 9767273", "subject": "Crew data quota question - MV Coral Dawn", "description": "Captain of MV Coral Dawn asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-18 06:00"}, {"ticket_id": "MRL-100288", "created_at": "2025-03-10 14:13", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Mistral Current", "imo": "IMO 9774678", "subject": "Sealink Cyber alert on MV Mistral Current", "description": "Master of MV Mistral Current reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-12 05:00"}, {"ticket_id": "MRL-100277", "created_at": "2025-03-10 14:47", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Emerald Petrel", "imo": "IMO 9719317", "subject": "Crew wifi vouchers not working on MV Emerald Petrel", "description": "Crew on MV Emerald Petrel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-11 18:00"}, {"ticket_id": "MRL-100282", "created_at": "2025-03-10 17:00", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "High latency reported by master, MT Nordic Beacon", "description": "We see repeated link drops on MT Nordic Beacon. Modem log shows error E-6427 every few hours. Vessel currently Red Sea. ETA next port Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-11 04:00"}, {"ticket_id": "MRL-100290", "created_at": "2025-03-10 17:26", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Onyx Breeze", "imo": "IMO 9394997", "subject": "Commissioning report pending - MV Onyx Breeze", "description": "Dear support team,\n\nWhen can the install team board MV Onyx Breeze in Colombo? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nDPA, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-14 20:00"}, {"ticket_id": "MRL-100279", "created_at": "2025-03-10 18:05", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Reef", "imo": "IMO 9853539", "subject": "Antenna fault on MV Emerald Reef", "description": "Below-deck unit on MV Emerald Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-16 10:00"}, {"ticket_id": "MRL-100285", "created_at": "2025-03-10 18:07", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Pioneer", "imo": "IMO 9808596", "subject": "SPARE PART REQUEST - MV LEVANTE PIONEER", "description": "After heavy weather the radome on MV Levante Pioneer has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-11 10:00"}, {"ticket_id": "MRL-100300", "created_at": "2025-03-11 02:08", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Mistral Carrier", "imo": "IMO 9377987", "subject": "Suspend service on MT Mistral Carrier during dry dock", "description": "Good day,\n\nWe need the crew welfare package activated on MT Mistral Carrier before next crew change in Hamburg.\n\nThanks and regards,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-18 06:00"}, {"ticket_id": "MRL-100299", "created_at": "2025-03-11 04:14", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "Question about charges for MV Mistral Tern", "description": "Requesting a copy of all invoices for the last quarter for Botnia Ice Class Oy fleet, our auditors are asking.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-03-15 13:00"}, {"ticket_id": "MRL-100294", "created_at": "2025-03-11 06:21", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Golden Horizon", "imo": "IMO 9431757", "subject": "Crew data quota question - MV Golden Horizon", "description": "Dear support team,\n\nCrew wifi on MV Golden Horizon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-14 15:00"}, {"ticket_id": "MRL-100293", "created_at": "2025-03-11 06:48", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Carrier", "imo": "IMO 9845130", "subject": "Degraded VSAT performance on MT Silver Carrier", "description": "Dear support team,\n\nPerformance on MT Silver Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-14 10:00"}, {"ticket_id": "MRL-100303", "created_at": "2025-03-11 10:43", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "", "imo": "", "subject": "Quesiton about charges for our vessel", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Frisia Nordsee Bereederung.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-20 06:00"}, {"ticket_id": "MRL-100302", "created_at": "2025-03-11 11:57", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Harmattan Crest", "imo": "IMO 9832834", "subject": "Antenna fault on MV Harmattan Crest", "description": "After heavy weather the radome on MV Harmattan Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-18 19:00"}, {"ticket_id": "MRL-100297", "created_at": "2025-03-11 13:11", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "Suspicious traffic flagged - MV Kystfjord Carina", "description": "Hi support team,\n\nCyber dashboard raised alert E-4525 for MV Kystfjord Carina: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-11 12:00"}, {"ticket_id": "MRL-100296", "created_at": "2025-03-11 15:38", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Emerald Star", "imo": "IMO 9222302", "subject": "Degraded VSAT performance on MV Emerald Star", "description": "We see repeated link drops on MV Emerald Star. Modem log shows error E-3289 every few hours. Vessel currently Baltic Sea. ETA next port Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-12 16:00"}, {"ticket_id": "MRL-100295", "created_at": "2025-03-11 20:29", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Meteor", "imo": "IMO 9372585", "subject": "Credit note request Kattegat Container Line", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Zephyr Meteor. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.\n\nThanks and regards,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-18 12:00"}, {"ticket_id": "MRL-100301", "created_at": "2025-03-11 20:57", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Vega", "imo": "IMO 9806328", "subject": "MV Zephyr Vega: BDU fault code E-7368", "description": "Good day,\n\nBelow-deck unit on MV Zephyr Vega rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?\n\nBrgds,\nDPA, Aegean Meltemi Lines", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-11 18:00"}, {"ticket_id": "MRL-100298", "created_at": "2025-03-11 22:08", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Polar Falcon", "imo": "IMO 9616905", "subject": "Invoice query - Frisia Nordsee Bereederung", "description": "The overage charges for MV Polar Falcon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-20 09:00"}, {"ticket_id": "MRL-100311", "created_at": "2025-03-12 02:33", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Azure Dawn", "imo": "IMO 9179440", "subject": "High latency reported by master, MT Azure Dawn", "description": "Performance on MT Azure Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-13 04:00"}, {"ticket_id": "MRL-100304", "created_at": "2025-03-12 05:24", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Current", "imo": "IMO 9243411", "subject": "Slow crew internet on MV Ostro Current", "description": "Crew wifi on MV Ostro Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-21 09:00"}, {"ticket_id": "MRL-100310", "created_at": "2025-03-12 05:49", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "Spare part request - MV Golden Current", "description": "Below-deck unit on MV Golden Current rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-13 16:00"}, {"ticket_id": "MRL-100307", "created_at": "2025-03-12 06:55", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Crimson Lagoon", "imo": "IMO 9753545", "subject": "Invoice query - Celtic Sea Trawlers Ltd", "description": "Requesting a copy of all invoices for the last quarter for Celtic Sea Trawlers Ltd fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-15 10:00"}, {"ticket_id": "MRL-100305", "created_at": "2025-03-12 09:35", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "Degraded VSAT performance on MV Iron Vega", "description": "We see repeated link drops on MV Iron Vega. Modem log shows error E-9408 every few hours. Vessel currently Baltic Sea. ETA next port Santos.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-13 04:00"}, {"ticket_id": "MRL-100306", "created_at": "2025-03-12 09:46", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Crimson Current", "imo": "IMO 9404821", "subject": "Plan change request for MV Crimson Current", "description": "We need the crew welfare package activated on MV Crimson Current before next crew change in Las Palmas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-17 11:00"}, {"ticket_id": "MRL-100312", "created_at": "2025-03-12 10:21", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Carrier", "imo": "IMO 9276212", "subject": "Sealink Cyber alert on MV Solstice Carrier", "description": "Hi support team,\n\nCyber dashboard raised alert E-7043 for MV Solstice Carrier: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-17 02:00"}, {"ticket_id": "MRL-100313", "created_at": "2025-03-12 13:55", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Star", "imo": "IMO 9665451", "subject": "MV Crimson Star: slow connection and packet loss", "description": "We see repeated link drops on MV Crimson Star. Modem log shows error E-7893 every few hours. Vessel currently Mediterranean. ETA next port Valletta.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-15 16:00"}, {"ticket_id": "MRL-100308", "created_at": "2025-03-12 14:20", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Wave", "imo": "IMO 9480497", "subject": "HIGH LATENCY REPORTED BY MASTER, MT SCARLET WAVE", "description": "Master on MT Scarlet Wave (IMO 9480497) reports very slow internet since Las Palmas departure. SNR fluctuating around 5.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-12 17:00"}, {"ticket_id": "MRL-100314", "created_at": "2025-03-12 17:40", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sirocco Tern", "imo": "IMO 9440198", "subject": "MV Sirocco Tern: BDU fault code E-4976", "description": "Below-deck unit on MV Sirocco Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100309", "created_at": "2025-03-12 22:09", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Meridian Carrier", "imo": "IMO 9226310", "subject": "Commissioning report pending - MT Meridian Carrier", "description": "When can the install team board MT Meridian Carrier in Cape Town? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-17 23:00"}, {"ticket_id": "MRL-100321", "created_at": "2025-03-13 01:56", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Crest", "imo": "IMO 9367205", "subject": "Degraded VSAT performance on MV Ivory Crest", "description": "Master on MV Ivory Crest (IMO 9367205) reports very slow internet since Stavanger departure. SNR fluctuating around 7.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-21 23:00"}, {"ticket_id": "MRL-100318", "created_at": "2025-03-13 02:16", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Konkan Coast Carriers", "description": "Do you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-14 19:00"}, {"ticket_id": "MRL-100319", "created_at": "2025-03-13 02:46", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Guardian", "imo": "IMO 9882073", "subject": "Invoice query - Baltic Amber Shpiping", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Baltic Amber Shipping fleet, our auditors are asking.\n\nBrgds,\nFleet Ops, Baltic Amber Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-21 23:00"}, {"ticket_id": "MRL-100317", "created_at": "2025-03-13 02:54", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Star", "imo": "IMO 9309564", "subject": "MV Golden Star: BDU fault code E-4020", "description": "ETO on MV Golden Star reports antenna stuck in azimuth, fault code E-2908. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-14 16:00"}, {"ticket_id": "MRL-100323", "created_at": "2025-03-13 02:58", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "Sealink Cyber alert on MT Aurora Orion", "description": "Master of MT Aurora Orion reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-14 04:00"}, {"ticket_id": "MRL-100333", "created_at": "2025-03-13 03:31", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Horizon", "imo": "IMO 9146637", "subject": "Portal access for new ops manager - Elbstrom Reederei GmbH", "description": "Our new operations manager needs portal access for the Elbstrom Reederei GmbH fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-15 09:00"}, {"ticket_id": "MRL-100329", "created_at": "2025-03-13 03:47", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Polar Dawn", "imo": "IMO 9612650", "subject": "Commissioning report pending - FV Polar Dawn", "description": "Hello,\n\nCommissioning on FV Polar Dawn completed last week but we never received the report. Please send.\n\nThanks and regards,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-18 21:00"}, {"ticket_id": "MRL-100327", "created_at": "2025-03-13 05:37", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Coral Rigel", "imo": "IMO 9269336", "subject": "Spare part request - FV Coral Rigel", "description": "Below-deck unit on FV Coral Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-13 11:00"}, {"ticket_id": "MRL-100322", "created_at": "2025-03-13 06:29", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Albatross", "imo": "IMO 9306952", "subject": "MV Mistral Albatross: slow connection and packet loss", "description": "Hi support team,\n\nPerformance on MV Mistral Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-14 22:00"}, {"ticket_id": "MRL-100324", "created_at": "2025-03-13 07:21", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Sapphire Lyra", "imo": "IMO 9386536", "subject": "Crew wifi vouchers not working on MV Sapphire Lyra", "description": "Hello,\n\nCrew wifi on MV Sapphire Lyra unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-22 23:00"}, {"ticket_id": "MRL-100326", "created_at": "2025-03-13 08:00", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Scarlet Lyra", "imo": "IMO 9740146", "subject": "Activate creww ifi package on MV Scarlet Lyra", "description": "Hello,\n\nPlease upgrade MV Scarlet Lyra to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nFleet Ops, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-17 06:00"}, {"ticket_id": "MRL-100316", "created_at": "2025-03-13 08:27", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Boreal Atoll", "imo": "IMO 9240914", "subject": "Plan change request for MV Boreal Atoll", "description": "MV Boreal Atoll goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-16 11:00"}, {"ticket_id": "MRL-100325", "created_at": "2025-03-13 10:25", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Crest", "imo": "IMO 9494553", "subject": "Crew data quota question - MV Equinox Crest", "description": "Crew on MV Equinox Crest cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-14 10:00"}, {"ticket_id": "MRL-100315", "created_at": "2025-03-13 12:48", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Trader", "imo": "IMO 9762170", "subject": "No link on MT Nordic Trader since 0400 UTC", "description": "MT Nordic Trader (IMO 9762170) has no connectivity at all. Antenna status LED red, error E-6491. Vessel in Arabian Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-13 19:00"}, {"ticket_id": "MRL-100332", "created_at": "2025-03-13 14:44", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "INSTALLATION SCHEDULE FOR MV COBALT VEGA", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-22 19:00"}, {"ticket_id": "MRL-100331", "created_at": "2025-03-13 17:01", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-13 21:00"}, {"ticket_id": "MRL-100320", "created_at": "2025-03-13 17:02", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Austral Tide", "imo": "IMO 9423877", "subject": "MV Austral Tide: slow connection and packet loss", "description": "Performance on MV Austral Tide degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-14 13:00"}, {"ticket_id": "MRL-100328", "created_at": "2025-03-13 17:50", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Ostro Reef", "imo": "IMO 9198874", "subject": "Antenna fault on MV Ostro Reef", "description": "Below-deck unit on MV Ostro Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-13 17:00"}, {"ticket_id": "MRL-100330", "created_at": "2025-03-13 19:37", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Mistral Comet", "imo": "IMO 9500431", "subject": "Credit note request Agulhas Current Shipping", "description": "The overage charges for MV Mistral Comet look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-21 14:00"}, {"ticket_id": "MRL-100342", "created_at": "2025-03-14 04:13", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Nordic Rigel", "imo": "IMO 9322358", "subject": "MV NORDIC RIGEL: BDU FAULT CODE E-2309", "description": "Below-deck unit on MV Nordic Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-16 20:00"}, {"ticket_id": "MRL-100336", "created_at": "2025-03-14 04:53", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Rigel", "imo": "IMO 9396397", "subject": "Activate crew wifi package on MT Scarlet Rigel", "description": "Please upgrade MT Scarlet Rigel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-15 09:00"}, {"ticket_id": "MRL-100334", "created_at": "2025-03-14 09:27", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV KYSTFJORD MIRA", "description": "Good day,\n\nWe need the crew welfare package activated on MV Kystfjord Mira before next crew change in Antwerp.\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-16 10:00"}, {"ticket_id": "MRL-100337", "created_at": "2025-03-14 12:11", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "Activate crew wifi package on MV Meridian Petrel", "description": "Please upgrade MV Meridian Petrel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100343", "created_at": "2025-03-14 14:37", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Navigator", "imo": "IMO 9108128", "subject": "MT Austral Navigator - link keeps dropping since yesterday", "description": "Master on MT Austral Navigator (IMO 9108128) reports very slow internet since Colombo departure. SNR fluctuating around 7.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-15 07:00"}, {"ticket_id": "MRL-100335", "created_at": "2025-03-14 16:06", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Tramontane Breeze", "imo": "IMO 9154751", "subject": "Spare part reques t- MV Tramontane Breeze", "description": "After heavy weather the radome on MV Tramontane Breeze has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-22 15:00"}, {"ticket_id": "MRL-100338", "created_at": "2025-03-14 18:58", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Cobalt Current", "imo": "IMO 9889540", "subject": "Crew wifi vouchers not working on MV Cobalt Current", "description": "Captain of MV Cobalt Current asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-18 21:00"}, {"ticket_id": "MRL-100341", "created_at": "2025-03-14 19:13", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Coral Orion", "imo": "IMO 9154218", "subject": "Question about charges for MV Coral Orion", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Cantábrico Naviera SA fleet, our auditors are asking.\n\nBest regards,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-18 20:00"}, {"ticket_id": "MRL-100339", "created_at": "2025-03-14 20:08", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "CREDIT NOTE REQUEST ARMOR ATLANTIQUE ARMEMENT", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Armor Atlantique Armement fleet, our auditors are asking.\n\nThanks and regards,\nDPA, Armor Atlantique Armement", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-23 04:00"}, {"ticket_id": "MRL-100340", "created_at": "2025-03-14 23:51", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Breeze", "imo": "IMO 9146003", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "Hello,\n\nThe overage charges for MV Scarlet Breeze look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-22 07:00"}, {"ticket_id": "MRL-100347", "created_at": "2025-03-15 03:59", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Azure Dawn", "imo": "IMO 9179440", "subject": "Commissioning report pending - MT Azure Dawn", "description": "When can the install team board MT Azure Dawn in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-22 14:00"}, {"ticket_id": "MRL-100346", "created_at": "2025-03-15 04:03", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Emerald Altair", "imo": "IMO 9222118", "subject": "Degraded VSAT performance on MV Emerald Altair", "description": "Hello,\n\nWe see repeated link drops on MV Emerald Altair. Modem log shows error E-8321 every few hours. Vessel currently Mid Atlantic. ETA next port Antwerp.\n\nBrgds,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-17 08:00"}, {"ticket_id": "MRL-100352", "created_at": "2025-03-15 04:20", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Pioneer", "imo": "IMO 9389021", "subject": "Antenna fault on MV Eemrald Pioneer", "description": "After heavy weather the radome on MV Emerald Pioneer has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-16 15:00"}, {"ticket_id": "MRL-100357", "created_at": "2025-03-15 05:52", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Botnia Ice Class Oy", "description": "Good day,\n\nDo you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.\n\nBest regards,\nDPA, Botnia Ice Class Oy", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-20 05:00"}, {"ticket_id": "MRL-100354", "created_at": "2025-03-15 06:16", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Aurora Orion", "imo": "IMO 9122502", "subject": "Crew wifi vouchers not working on MV Aurora Orion", "description": "Good day,\n\nCaptain of MV Aurora Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-20 13:00"}, {"ticket_id": "MRL-100353", "created_at": "2025-03-15 07:39", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "Installation schedule for MV Coral Voyager", "description": "Good day,\n\nCommissioning on MV Coral Voyager completed last week but we never received the report. Please send.\n\nThanks and regards,\nDPA, Firth of Clyde Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-24 14:00"}, {"ticket_id": "MRL-100356", "created_at": "2025-03-15 08:19", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Guardian", "imo": "IMO 9294056", "subject": "Phishing attempt reported by MV Emerald Guardian crew", "description": "Hello,\n\nMaster of MV Emerald Guardian reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-16 16:00"}, {"ticket_id": "MRL-100355", "created_at": "2025-03-15 09:18", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Solstice Reef", "imo": "IMO 9506851", "subject": "Credit note request Atlântico Sul Navegação", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Solstice Reef. Can you send a breakdown per service? Regards, Accounts team, Atlântico Sul Navegação.\n\nBest regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-17 05:00"}, {"ticket_id": "MRL-100344", "created_at": "2025-03-15 09:56", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "MT Solstice Navigator: BDU fault code E-3907", "description": "After heavy weather the radome on MT Solstice Navigator has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-17 12:00"}, {"ticket_id": "MRL-100359", "created_at": "2025-03-15 12:10", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Trader", "imo": "IMO 9447964", "subject": "Commissioning report pending - MV Levante Trader", "description": "Hello,\n\nWhen can the install team board MV Levante Trader in Hamburg? Vessel alongside for 5 days from Monday.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-23 22:00"}, {"ticket_id": "MRL-100345", "created_at": "2025-03-15 12:47", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sapphire Star", "imo": "IMO 9354143", "subject": "Contract documents request - Delta Maas Shipping BV", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-19 01:00"}, {"ticket_id": "MRL-100351", "created_at": "2025-03-15 13:09", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Meridian Altair", "imo": "IMO 9219094", "subject": "Activate crew wifi package on MV Meridian Altair", "description": "Hello,\n\nMV Meridian Altair goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-16 15:00"}, {"ticket_id": "MRL-100348", "created_at": "2025-03-15 15:16", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "Activate crew wifi package on MV Crimson Carrier", "description": "Dear support team,\n\nPlease upgrade MV Crimson Carrier to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nFleet Ops, Baltic Amber Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-17 21:00"}, {"ticket_id": "MRL-100350", "created_at": "2025-03-15 16:52", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "Suspend service on MV Ostro Crest during dry dock", "description": "Please upgrade MV Ostro Crest to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-21 00:00"}, {"ticket_id": "MRL-100358", "created_at": "2025-03-15 19:17", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Trader", "imo": "IMO 9195042", "subject": "Sealink Cyber alert on MV Iron Trader", "description": "Cyber dashboard raised alert E-1426 for MV Iron Trader: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-16 23:00"}, {"ticket_id": "MRL-100349", "created_at": "2025-03-15 22:30", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Lyra", "imo": "IMO 9276729", "subject": "Slow crew internet on MT Silver Lyra", "description": "Crew wifi on MT Silver Lyra unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-16 20:00"}, {"ticket_id": "MRL-100368", "created_at": "2025-03-16 00:38", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "MV Arctic Meteor - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Arctic Meteor. Modem log shows error E-3122 every few hours. Vessel currently Suez Canal. ETA next port Aberdeen.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-17 22:00"}, {"ticket_id": "MRL-100367", "created_at": "2025-03-16 01:41", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Pioneer", "imo": "IMO 9378503", "subject": "No link on MV Coral Pioneer since 0400 UTC", "description": "Complete outage on MV Coral Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-17 16:00"}, {"ticket_id": "MRL-100361", "created_at": "2025-03-16 04:21", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Crest", "imo": "IMO 9426037", "subject": "MT Nordic Crest: BDU fault code E-7852", "description": "ETO on MT Nordic Crest reports antenna stuck in azimuth, fault code E-6218. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-23 17:00"}, {"ticket_id": "MRL-100362", "created_at": "2025-03-16 05:45", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Nordic Rigel", "imo": "IMO 9322358", "subject": "MV NORDIC RIGEL: COMPLETE LOSS OF CONNECTIVITY", "description": "Hello,\n\nComplete outage on MV Nordic Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-16 05:00"}, {"ticket_id": "MRL-100366", "created_at": "2025-03-16 09:16", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Orion", "imo": "IMO 9561057", "subject": "Crew wiif vouchers not working on MV Polar Orion", "description": "Captain of MV Polar Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-20 02:00"}, {"ticket_id": "MRL-100365", "created_at": "2025-03-16 12:11", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "MV Austral Lagoon: slow connection and packet loss", "description": "Hello,\n\nMaster on MV Austral Lagoon (IMO 9297462) reports very slow internet since Busan departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100363", "created_at": "2025-03-16 13:36", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Silver Pioneer", "imo": "IMO 9209702", "subject": "Spare part request - MV Silver Pioneer", "description": "Below-deck unit on MV Silver Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-16 07:00"}, {"ticket_id": "MRL-100364", "created_at": "2025-03-16 14:33", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Golden Rigel", "imo": "IMO 9555230", "subject": "MV Golden Rigel: slow connection and packet loss", "description": "Master on MV Golden Rigel (IMO 9555230) reports very slow internet since Valletta departure. SNR fluctuating around 5.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-22 13:00"}, {"ticket_id": "MRL-100369", "created_at": "2025-03-16 17:39", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Baltic Voyager", "imo": "IMO 9252591", "subject": "Plan change request for MV Baltic Voyager", "description": "MV Baltic Voyager goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-25 12:00"}, {"ticket_id": "MRL-100360", "created_at": "2025-03-16 23:34", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Arctic Beacon", "imo": "IMO 9270696", "subject": "High latency reported by master, MV Arctic Beacon", "description": "Hi support team,\n\nPerformance on MV Arctic Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-17 14:00"}, {"ticket_id": "MRL-100376", "created_at": "2025-03-17 02:57", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "Antenna fault on MV Sapphire Lagoon", "description": "Below-deck unit on MV Sapphire Lagoon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-21 09:00"}, {"ticket_id": "MRL-100380", "created_at": "2025-03-17 08:59", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Navigator", "imo": "IMO 9828089", "subject": "Coverage question Baltic Sea", "description": "Our new operations manager needs portal access for the Adriatic Sun Ferries fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-22 09:00"}, {"ticket_id": "MRL-100371", "created_at": "2025-03-17 09:28", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "Crew data quota question - MV Crimson Carrier", "description": "Crew wifi on MV Crimson Carrier unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-20 11:00"}, {"ticket_id": "MRL-100370", "created_at": "2025-03-17 10:01", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Aurora Lagoon", "imo": "IMO 9838527", "subject": "Credit note request Delta Maas Shipping BV", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Aurora Lagoon. Can you send a breakdown per service? Regards, Accounts team, Delta Maas Shipping BV.\n\nBrgds,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-20 22:00"}, {"ticket_id": "MRL-100378", "created_at": "2025-03-17 10:14", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Iron Rigel", "imo": "IMO 9806720", "subject": "No link on MV Iron Rigel since 0400 UTC", "description": "Good day,\n\nComplete outage on MV Iron Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-17 09:00"}, {"ticket_id": "MRL-100375", "created_at": "2025-03-17 10:19", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Sapphire Lyra", "imo": "IMO 9543794", "subject": "FV Sapphire Lyra - link keeps dropping since yesterday", "description": "Good day,\n\nWe see repeated link drops on FV Sapphire Lyra. Modem log shows error E-6313 every few hours. Vessel currently Norwegian Sea. ETA next port Piraeus.\n\nThanks and regards,\nMarine Superintendent, Lofoten Havfiske AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-24 09:00"}, {"ticket_id": "MRL-100374", "created_at": "2025-03-17 10:36", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "MV Silver Meteor: BDU fault code E-2563", "description": "Hi support team,\n\nETO on MV Silver Meteor reports antenna stuck in azimuth, fault code E-4950. Manual repointing works temporarily. Requesting service visit in Santos.\n\nThanks and regards,\nFleet Ops, Adriatic Sun Ferries", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-26 01:00"}, {"ticket_id": "MRL-100372", "created_at": "2025-03-17 11:14", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "Crew wifi vouchers not working on MV Tramontane Tern", "description": "Dear support team,\n\nCrew on MV Tramontane Tern cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-20 20:00"}, {"ticket_id": "MRL-100382", "created_at": "2025-03-17 13:50", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Aurora Lagoon", "imo": "IMO 9838527", "subject": "MV Aurora Lagoon: complete loss of connectivity", "description": "Complete outage on MV Aurora Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-17 23:00"}, {"ticket_id": "MRL-100381", "created_at": "2025-03-17 13:54", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Antenna fault on MV Cobalt Horizon", "description": "Below-deck unit on MV Cobalt Horizon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-22 06:00"}, {"ticket_id": "MRL-100377", "created_at": "2025-03-17 14:08", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Guardian", "imo": "IMO 9575876", "subject": "Suspend service on MV Harmattan Guardian during dry dock", "description": "We need the crew welfare package activated on MV Harmattan Guardian before next crew change in Shanghai.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-23 06:00"}, {"ticket_id": "MRL-100373", "created_at": "2025-03-17 15:58", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Solstice Voyager", "imo": "IMO 9205677", "subject": "HIGH LATENCY REPORTED BY MASTER, MV SOLSTICE VOYAGER", "description": "Hi support team,\n\nWe see repeated link drops on MV Solstice Voyager. Modem log shows error E-7412 every few hours. Vessel currently Arabian Sea. ETA next port Busan.\n\nBest regards,\nMarine Superintendent, Firth of Clyde Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-18 15:00"}, {"ticket_id": "MRL-100383", "created_at": "2025-03-17 18:32", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Emerald Falcon", "imo": "IMO 9307425", "subject": "Sealink Cyber alert on MV Emerald Falcon", "description": "Master of MV Emerald Falcon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-17 22:00"}, {"ticket_id": "MRL-100379", "created_at": "2025-03-17 21:14", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "MV Austral Vega - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MV Austral Vega (IMO 9551375) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 5.0 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-17 22:00"}, {"ticket_id": "MRL-100384", "created_at": "2025-03-17 22:43", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "Spare part request - MT Crimson Carrier", "description": "Below-deck unit on MT Crimson Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-21 08:00"}, {"ticket_id": "MRL-100392", "created_at": "2025-03-18 00:52", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "MT Silver Pioneer: BDU fault code E-7066", "description": "Hi support team,\n\nETO on MT Silver Pioneer reports antenna stuck in azimuth, fault code E-1953. Manual repointing works temporarily. Requesting service visit in Hamburg.\n\nBrgds,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-21 15:00"}, {"ticket_id": "MRL-100387", "created_at": "2025-03-18 02:38", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Onyx Comet", "imo": "IMO 9592367", "subject": "High latency reported by master, FV Onyx Comet", "description": "Dear support team,\n\nMaster on FV Onyx Comet (IMO 9592367) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 4.9 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nTechnical Dept, Lofoten Havfiske AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-27 20:00"}, {"ticket_id": "MRL-100396", "created_at": "2025-03-18 02:54", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Star", "imo": "IMO 9676204", "subject": "High latency reported by master, MV Iron Star", "description": "We see repeated link drops on MV Iron Star. Modem log shows error E-2906 every few hours. Vessel currently Red Sea. ETA next port Tanjung Pelepas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-20 06:00"}, {"ticket_id": "MRL-100401", "created_at": "2025-03-18 03:20", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Mistral Current", "imo": "IMO 9821536", "subject": "Commissioning report pending - MT Mistral Current", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.\n\nBrgds,\nDPA, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-24 03:00"}, {"ticket_id": "MRL-100391", "created_at": "2025-03-18 03:40", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ivory Wave", "imo": "IMO 9625281", "subject": "Antenna fault on MV Ivory Wave", "description": "After heavy weather the radome on MV Ivory Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-23 12:00"}, {"ticket_id": "MRL-100393", "created_at": "2025-03-18 03:42", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Lagoon", "imo": "IMO 9494864", "subject": "MT Golden Lagoon: complete loss of connectivity", "description": "MT Golden Lagoon (IMO 9494864) has no connectivity at all. Antenna status LED red, error E-6774. Vessel in Mid Atlantic. Please call the bridge sat phone.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-18 03:00"}, {"ticket_id": "MRL-100394", "created_at": "2025-03-18 05:08", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "HIGH LATENCY REPORTED BY MASTER, MV COBALT TERN", "description": "We see repeated link drops on MV Cobalt Tern. Modem log shows error E-8743 every few hours. Vessel currently Mid Atlantic. ETA next port Tanjung Pelepas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-23 07:00"}, {"ticket_id": "MRL-100385", "created_at": "2025-03-18 05:14", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Ostro Navigator", "imo": "IMO 9624641", "subject": "Contract documents request - Atlântico Sul Navegação", "description": "Our new operations manager needs portal access for the Atlântico Sul Navegação fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-22 09:00"}, {"ticket_id": "MRL-100397", "created_at": "2025-03-18 06:20", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Tramontane Falcon", "imo": "IMO 9703174", "subject": "Suspicious traffic flagged - MV Tramontane Falcon", "description": "Master of MV Tramontane Falcon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-03-21 22:00"}, {"ticket_id": "MRL-100389", "created_at": "2025-03-18 06:22", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Zephyr Navigator", "imo": "IMO 9566904", "subject": "Question about charges for MV Zephyr Navigator", "description": "Requesting a copy of all invoices for the last quarter for Cantábrico Naviera SA fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-19 16:00"}, {"ticket_id": "MRL-100386", "created_at": "2025-03-18 07:16", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "Suspicious traffic flagged - MV Solstice Breeze", "description": "Master of MV Solstice Breeze reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-23 23:00"}, {"ticket_id": "MRL-100398", "created_at": "2025-03-18 07:16", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "Invoice query - Adriatic Sun Ferries", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Adriatic Sun Ferries.\n\nBest regards,\nTechnical Dept, Adriatic Sun Ferries", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-22 16:00"}, {"ticket_id": "MRL-100388", "created_at": "2025-03-18 08:15", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Horizon", "imo": "IMO 9770957", "subject": "MV Ostro Horizon: BDU fault code E-7275", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Ostro Horizon has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-21 19:00"}, {"ticket_id": "MRL-100399", "created_at": "2025-03-18 13:13", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Comet", "imo": "IMO 9180334", "subject": "No link on MV Golden Comet since 0400 UTC", "description": "MV Golden Comet (IMO 9180334) has no connectivity at all. Antenna status LED red, error E-2660. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-19 13:00"}, {"ticket_id": "MRL-100402", "created_at": "2025-03-18 16:30", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Zephyr Beacon", "imo": "IMO 9355006", "subject": "MV Zephyr Beacon: slow connection and packet loss", "description": "Performance on MV Zephyr Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-18 07:00"}, {"ticket_id": "MRL-100390", "created_at": "2025-03-18 16:53", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Austral Tide", "imo": "IMO 9423877", "subject": "MV Austral Tide: complete loss of connectivity", "description": "Complete outage on MV Austral Tide. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-19 11:00"}, {"ticket_id": "MRL-100395", "created_at": "2025-03-18 18:32", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Star", "imo": "IMO 9412763", "subject": "Commissioning report pending - MV Nordic Star", "description": "Commissioning on MV Nordic Star completed last week but we never received the report. Please send.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-22 12:00"}, {"ticket_id": "MRL-100400", "created_at": "2025-03-18 18:46", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "Slow crew internet on MV Crimson Carrier", "description": "Crew on MV Crimson Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-25 22:00"}, {"ticket_id": "MRL-100403", "created_at": "2025-03-18 19:07", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "Contract documents request - Kattegat Container Line", "description": "Dear support team,\n\nDo you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.\n\nBest regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-27 16:00"}, {"ticket_id": "MRL-100410", "created_at": "2025-03-19 00:08", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "MV Onyx Altair: complete loss of connectivity", "description": "Good day,\n\nComplete outage on MV Onyx Altair. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-20 03:00"}, {"ticket_id": "MRL-100408", "created_at": "2025-03-19 06:32", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Trader", "imo": "IMO 9252486", "subject": "Credit note request Levantine Crescent Shipping", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-26 22:00"}, {"ticket_id": "MRL-100407", "created_at": "2025-03-19 07:05", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Sapphire Tern", "imo": "IMO 9325726", "subject": "Crew wifi vouchers not working on MT Sapphire Tern", "description": "Crew wifi on MT Sapphire Tern unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-24 15:00"}, {"ticket_id": "MRL-100415", "created_at": "2025-03-19 07:27", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Guardian", "imo": "IMO 9294056", "subject": "Phishing attempt reported by MV Emerald Guardian crew", "description": "Hi support team,\n\nCyber dashboard raised alert E-2641 for MV Emerald Guardian: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-24 12:00"}, {"ticket_id": "MRL-100406", "created_at": "2025-03-19 09:39", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Tide", "imo": "IMO 9361287", "subject": "Commissioning report pending - MV Coral Tide", "description": "Commissioning on MV Coral Tide completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-24 16:00"}, {"ticket_id": "MRL-100405", "created_at": "2025-03-19 10:53", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Star", "imo": "IMO 9309564", "subject": "Activate crew wifi package on MV Golden Star", "description": "MV Golden Star goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-26 07:00"}, {"ticket_id": "MRL-100414", "created_at": "2025-03-19 12:03", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "Activate crew wifi package on MV Austral Lagoon", "description": "Please upgrade MV Austral Lagoon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-26 22:00"}, {"ticket_id": "MRL-100413", "created_at": "2025-03-19 12:49", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "Suspend service on MV Onyx Comet during dry dock", "description": "MV Onyx Comet goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-24 18:00"}, {"ticket_id": "MRL-100404", "created_at": "2025-03-19 12:52", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Atoll", "imo": "IMO 9312157", "subject": "MV Cobalt Atoll - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Cobalt Atoll. Modem log shows error E-5417 every few hours. Vessel currently Baltic Sea. ETA next port Singapore.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-20 04:00"}, {"ticket_id": "MRL-100412", "created_at": "2025-03-19 18:48", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Hello,\n\nPlease upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nDPA, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-23 18:00"}, {"ticket_id": "MRL-100409", "created_at": "2025-03-19 22:26", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "No link on MT Aurora Orion sinc e0400 UTC", "description": "Complete outage on MT Aurora Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-03-19 09:00"}, {"ticket_id": "MRL-100411", "created_at": "2025-03-19 23:13", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Ivory Comet", "imo": "IMO 9815874", "subject": "MV Ivory Comet: slow connection and packet loss", "description": "Performance on MV Ivory Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-20 22:00"}, {"ticket_id": "MRL-100416", "created_at": "2025-03-20 02:23", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Zephyr Navigator", "imo": "IMO 9566904", "subject": "MV Zephyr Navigator: slow connetcion and packet loss", "description": "Master on MV Zephyr Navigator (IMO 9566904) reports very slow internet since Antwerp departure. SNR fluctuating around 4.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-20 13:00"}, {"ticket_id": "MRL-100423", "created_at": "2025-03-20 04:25", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Azure Orion", "imo": "IMO 9671773", "subject": "Plan change request for MV Azure Orion", "description": "MV Azure Orion goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-29 23:00"}, {"ticket_id": "MRL-100422", "created_at": "2025-03-20 08:54", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Baltic Carrier", "imo": "IMO 9752498", "subject": "Portal access for new ops manager - Levantine Crescent Shipping", "description": "Our new operations manager needs portal access for the Levantine Crescent Shipping fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-23 23:00"}, {"ticket_id": "MRL-100418", "created_at": "2025-03-20 11:26", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Meteor", "imo": "IMO 9251353", "subject": "Credit note request Pearl Dhow Shipping WLL", "description": "The overage charges for MT Austral Meteor look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-21 17:00"}, {"ticket_id": "MRL-100419", "created_at": "2025-03-20 11:54", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Armor Atlantique Armement", "description": "Do you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-26 16:00"}, {"ticket_id": "MRL-100425", "created_at": "2025-03-20 13:11", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "New build connectivity setup Kowloon Pearl Navigation", "description": "When can the install team board MV Zephyr Wave in Stavanger? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-25 22:00"}, {"ticket_id": "MRL-100424", "created_at": "2025-03-20 20:08", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Golden Lyra", "imo": "IMO 9218521", "subject": "No link on MV Golden Lyra since 0400 UTC", "description": "MV Golden Lyra (IMO 9218521) has no connectivity at all. Antenna status LED red, error E-9146. Vessel in South Atlantic. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-20 02:00"}, {"ticket_id": "MRL-100417", "created_at": "2025-03-20 20:55", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Altair", "imo": "IMO 9773260", "subject": "Antenna fault on MT Meridian Altair", "description": "Dear support team,\n\nAfter heavy weather the radome on MT Meridian Altair has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Polarlys Tank AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-20 20:00"}, {"ticket_id": "MRL-100420", "created_at": "2025-03-20 22:38", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Carrier", "imo": "IMO 9302657", "subject": "High latency reported by master, MV Zephyr Carrier", "description": "Master on MV Zephyr Carrier (IMO 9302657) reports very slow internet since Antwerp departure. SNR fluctuating around 8.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-26 12:00"}, {"ticket_id": "MRL-100421", "created_at": "2025-03-20 23:26", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Tramontane Breeze", "imo": "IMO 9154751", "subject": "MV Tramontane Breeze: slow connection and packet loss", "description": "Performance on MV Tramontane Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-21 12:00"}, {"ticket_id": "MRL-100433", "created_at": "2025-03-21 01:19", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Harmattan Orion", "imo": "IMO 9278935", "subject": "Spare part request - MV Harmattan Orion", "description": "Good day,\n\nAfter heavy weather the radome on MV Harmattan Orion has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-22 18:00"}, {"ticket_id": "MRL-100435", "created_at": "2025-03-21 04:39", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Cobalt Rigel", "imo": "IMO 9206384", "subject": "MV Cobalt Rigel: BDU fault code E-3609", "description": "Dear support team,\n\nBelow-deck unit on MV Cobalt Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?\n\nBrgds,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-23 04:00"}, {"ticket_id": "MRL-100426", "created_at": "2025-03-21 07:55", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "Suspend service on FV Amber Atoll during dry dock", "description": "We need the crew welfare package activated on FV Amber Atoll before next crew change in Busan.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-29 04:00"}, {"ticket_id": "MRL-100430", "created_at": "2025-03-21 09:25", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Comet", "imo": "IMO 9679270", "subject": "MV Polar Comet: complete loss of connectivity", "description": "Hello,\n\nComplete outage on MV Polar Comet. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nDPA, Riau Straits Carriers", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-21 02:00"}, {"ticket_id": "MRL-100434", "created_at": "2025-03-21 10:59", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Lagoon", "imo": "IMO 9118733", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Delta Maas Shipping BV fleet. Can you set up an account?\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-28 05:00"}, {"ticket_id": "MRL-100437", "created_at": "2025-03-21 11:15", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "Plan change reqeust for MV Arctic Horizon", "description": "Please upgrade MV Arctic Horizon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-26 01:00"}, {"ticket_id": "MRL-100438", "created_at": "2025-03-21 15:17", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Sapphire Comet", "imo": "IMO 9136840", "subject": "Activate crew wifi package on MT Sapphire Comet", "description": "Please upgrade MT Sapphire Comet to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-27 15:00"}, {"ticket_id": "MRL-100428", "created_at": "2025-03-21 16:41", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Atoll", "imo": "IMO 9664914", "subject": "Antenna fault on MV Levante Atoll", "description": "Below-deck unit on MV Levante Atoll rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-25 17:00"}, {"ticket_id": "MRL-100429", "created_at": "2025-03-21 17:40", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Lyra", "imo": "IMO 9326823", "subject": "Spare part request - MV Mistral Lyra", "description": "After heavy weather the radome on MV Mistral Lyra has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100431", "created_at": "2025-03-21 19:04", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Ivory Lyra", "imo": "IMO 9405540", "subject": "Coverage uqestion Mediterranean", "description": "Our new operations manager needs portal access for the Thraki Product Tankers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-27 01:00"}, {"ticket_id": "MRL-100436", "created_at": "2025-03-21 22:10", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Breeze", "imo": "IMO 9699933", "subject": "Question about charges for MV Meridian Breeze", "description": "We do not recognise line items on the latest invoice for MV Meridian Breeze. Can you send a breakdown per service? Regards, Accounts team, Göta Älv Shortsea AB.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-30 07:00"}, {"ticket_id": "MRL-100432", "created_at": "2025-03-21 23:06", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "Activate crew wifi package on MT Polar Lagoon", "description": "Dear support team,\n\nMT Polar Lagoon goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-30 09:00"}, {"ticket_id": "MRL-100427", "created_at": "2025-03-21 23:31", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Sapphire Horizon", "imo": "IMO 9415210", "subject": "MV Sapphire Horizon: slow connection and packet loss", "description": "Hello,\n\nPerformance on MV Sapphire Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-28 22:00"}, {"ticket_id": "MRL-100448", "created_at": "2025-03-22 02:56", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Lyra", "imo": "IMO 9717058", "subject": "Sealink Cyber alert on MT Boreal Lyra", "description": "Hello,\n\nMaster of MT Boreal Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-22 12:00"}, {"ticket_id": "MRL-100447", "created_at": "2025-03-22 04:22", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Pioneer", "imo": "IMO 9743239", "subject": "Activate crew wifi package on MV Nordic Pioneer", "description": "We need the crew welfare package activated on MV Nordic Pioneer before next crew change in Singapore.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-25 09:00"}, {"ticket_id": "MRL-100441", "created_at": "2025-03-22 08:11", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Lyra", "imo": "IMO 9439797", "subject": "Degraded VSAT performance on MV Austral Lyra", "description": "Master on MV Austral Lyra (IMO 9439797) reports very slow internet since Singapore departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-23 13:00"}, {"ticket_id": "MRL-100449", "created_at": "2025-03-22 08:26", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Reef", "imo": "IMO 9433274", "subject": "Suspicious traffic flagged - MV Arctic Reef", "description": "Master of MV Arctic Reef reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-22 20:00"}, {"ticket_id": "MRL-100442", "created_at": "2025-03-22 09:09", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Pioneer", "imo": "IMO 9378503", "subject": "Degraded VSAT performance on MV Coral Pioneer", "description": "Performance on MV Coral Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-25 19:00"}, {"ticket_id": "MRL-100443", "created_at": "2025-03-22 14:28", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Tramontane Spirit", "imo": "IMO 9509712", "subject": "Crew wifi vouchers not working on MV Tramontane Spirit", "description": "Dear support team,\n\nCrew on MV Tramontane Spirit cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nDPA, Baltic Amber Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-29 09:00"}, {"ticket_id": "MRL-100445", "created_at": "2025-03-22 14:57", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Dawn", "imo": "IMO 9288150", "subject": "Sealink Cyber alert on MV Sapphire Dawn", "description": "Master of MV Sapphire Dawn reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-22 22:00"}, {"ticket_id": "MRL-100444", "created_at": "2025-03-22 16:17", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "Commissioning report pending - MV Onyx Spirit", "description": "Hello,\n\nWhen can the install team board MV Onyx Spirit in Shanghai? Vessel alongside for 5 days from Monday.\n\nBest regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-28 10:00"}, {"ticket_id": "MRL-100440", "created_at": "2025-03-22 16:24", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Beacon", "imo": "IMO 9817614", "subject": "MV Emerald Beacon: BDU fault code E-3539", "description": "Hi support team,\n\nBelow-deck unit on MV Emerald Beacon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-22 07:00"}, {"ticket_id": "MRL-100439", "created_at": "2025-03-22 16:46", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Baltic Star", "imo": "IMO 9278521", "subject": "MV Baltic Star: slow connection and packet loss", "description": "Master on MV Baltic Star (IMO 9278521) reports very slow internet since Valletta departure. SNR fluctuating around 7.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-28 07:00"}, {"ticket_id": "MRL-100446", "created_at": "2025-03-22 18:39", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "Degraded VSAT performance on MV Azure Pioneer", "description": "We see repeated link drops on MV Azure Pioneer. Modem log shows error E-1515 every few hours. Vessel currently Red Sea. ETA next port Singapore.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-23 23:00"}, {"ticket_id": "MRL-100456", "created_at": "2025-03-23 01:05", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Lyra", "imo": "IMO 9699452", "subject": "Phishing attempt reported by MV Tramontane Lyra crew", "description": "Dear support team,\n\nMaster of MV Tramontane Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-01 13:00"}, {"ticket_id": "MRL-100457", "created_at": "2025-03-23 01:46", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Lyra", "imo": "IMO 9699452", "subject": "Plan change request for MV Tramontane Lyra", "description": "Hello,\n\nWe need the crew welfare package activated on MV Tramontane Lyra before next crew change in Piraeus.\n\nBest regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-31 02:00"}, {"ticket_id": "MRL-100461", "created_at": "2025-03-23 02:04", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "MV Kystfjord Draco: slow connection and packet loss", "description": "Master on MV Kystfjord Draco (IMO 9614701) reports very slow internet since Singapore departure. SNR fluctuating around 6.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-25 11:00"}, {"ticket_id": "MRL-100454", "created_at": "2025-03-23 03:02", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Aurora Orion", "imo": "IMO 9122502", "subject": "Suspend service on MV Aurora Oriond uring dry dock", "description": "Please upgrade MV Aurora Orion to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-30 14:00"}, {"ticket_id": "MRL-100467", "created_at": "2025-03-23 03:53", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "", "imo": "", "subject": "Credit note request Thraki Product Tankers", "description": "Dear support team,\n\nThe overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nDPA, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-25 17:00"}, {"ticket_id": "MRL-100465", "created_at": "2025-03-23 05:10", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Ostro Dawn", "imo": "IMO 9199268", "subject": "Sealink Cyber alert on MV Ostro Dawn", "description": "Cyber dashboard raised alert E-5487 for MV Ostro Dawn: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-23 17:00"}, {"ticket_id": "MRL-100451", "created_at": "2025-03-23 05:48", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Boreal Vega", "imo": "IMO 9859002", "subject": "Credit note request Armor Atlantique Armement", "description": "Requesting a copy of all invoices for the last quarter for Armor Atlantique Armement fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-24 12:00"}, {"ticket_id": "MRL-100452", "created_at": "2025-03-23 08:05", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Golden Rigel", "imo": "IMO 9555230", "subject": "Contract documents request - Tirreno Blu Navigazione", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-28 20:00"}, {"ticket_id": "MRL-100455", "created_at": "2025-03-23 08:13", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "Spare part request - MV Coral Vega", "description": "ETO on MV Coral Vega reports antenna stuck in azimuth, fault code E-6400. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-25 17:00"}, {"ticket_id": "MRL-100453", "created_at": "2025-03-23 09:38", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Crest", "imo": "IMO 9426037", "subject": "Crew data quota question - MT Nordic Crest", "description": "Dear support team,\n\nCrew on MT Nordic Crest cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-31 13:00"}, {"ticket_id": "MRL-100458", "created_at": "2025-03-23 10:03", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "Degraded VSAT performance on MV Mistral Falcon", "description": "Performance on MV Mistral Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-01 09:00"}, {"ticket_id": "MRL-100468", "created_at": "2025-03-23 10:41", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "MV Golden Falcon: BDU fault code E-8387", "description": "ETO on MV Golden Falcon reports antenna stuck in azimuth, fault code E-7211. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-25 21:00"}, {"ticket_id": "MRL-100459", "created_at": "2025-03-23 12:56", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Azure Orion", "imo": "IMO 9671773", "subject": "Degraded VSAT performance on MV Azure Orion", "description": "Performance on MV Azure Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-01 12:00"}, {"ticket_id": "MRL-100464", "created_at": "2025-03-23 13:19", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Solstice Reef", "imo": "IMO 9506851", "subject": "Contract documents request - Atlântico Sul Navegação", "description": "Do you have LEO coverage in Singapore Strait? We are planning a new route and need confirmation before committing.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-01 07:00"}, {"ticket_id": "MRL-100466", "created_at": "2025-03-23 14:07", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "URGENT - MV Solstice Wave offline", "description": "Complete outage on MV Solstice Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-23 16:00"}, {"ticket_id": "MRL-100450", "created_at": "2025-03-23 14:19", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "QUESTION ABOUT CHARGES FOR MV ARCTIC FALCON", "description": "We do not recognise line items on the latest invoice for MV Arctic Falcon. Can you send a breakdown per service? Regards, Accounts team, Karpas Maritime Ltd.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-31 17:00"}, {"ticket_id": "MRL-100463", "created_at": "2025-03-23 14:22", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Hi support team,\n\nCaptain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nDPA, Melita Bulk Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-01 09:00"}, {"ticket_id": "MRL-100460", "created_at": "2025-03-23 15:54", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Falcon", "imo": "IMO 9541930", "subject": "Suspend service on MV Meridina Falcon during dry dock", "description": "Please upgrade MV Meridian Falcon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-26 20:00"}, {"ticket_id": "MRL-100462", "created_at": "2025-03-23 20:47", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Altair", "imo": "IMO 9442756", "subject": "Crew wifi vouchers not working on MV Ivory Atlair", "description": "Crew on MV Ivory Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-30 16:00"}, {"ticket_id": "MRL-100476", "created_at": "2025-03-24 00:15", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Hi support team,\n\nCrew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-27 07:00"}, {"ticket_id": "MRL-100473", "created_at": "2025-03-24 01:48", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Sapphire Pioneer", "imo": "IMO 9329198", "subject": "Portal access for new ops manager - Bosphorus Crescent Denizcilik", "description": "Do you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-25 07:00"}, {"ticket_id": "MRL-100475", "created_at": "2025-03-24 02:09", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Orion", "imo": "IMO 9561057", "subject": "COMMISSIONING REPORT PENDING - MV POLAR ORION", "description": "When can the install team board MV Polar Orion in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-26 00:00"}, {"ticket_id": "MRL-100486", "created_at": "2025-03-24 03:05", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Altair", "imo": "IMO 9639983", "subject": "MV Cobalt Altair - link keeps dropping since yesterday", "description": "Dear support team,\n\nWe see repeated link drops on MV Cobalt Altair. Modem log shows error E-5456 every few hours. Vessel currently Mid Atlantic. ETA next port Hamburg.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-29 05:00"}, {"ticket_id": "MRL-100477", "created_at": "2025-03-24 05:42", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Breeze", "imo": "IMO 9497294", "subject": "Plan change request for MV Sapphire Breeze", "description": "MV Sapphire Breeze goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-27 21:00"}, {"ticket_id": "MRL-100478", "created_at": "2025-03-24 06:18", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "Invoice query - Frisia Nordsee Bereederung", "description": "We do not recognise line items on the latest invoice for MV Cobalt Orion. Can you send a breakdown per service? Regards, Accounts team, Frisia Nordsee Bereederung.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-01 01:00"}, {"ticket_id": "MRL-100470", "created_at": "2025-03-24 09:49", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Orion", "imo": "IMO 9697222", "subject": "Suspend service on MV Kystfjord Orion during dry dock", "description": "MV Kystfjord Orion goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-01 11:00"}, {"ticket_id": "MRL-100481", "created_at": "2025-03-24 12:31", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Crest", "imo": "IMO 9500716", "subject": "Commissioning report pending - MV Eemrald Crest", "description": "Hi support team,\n\nWhen can the install team board MV Emerald Crest in Shanghai? Vessel alongside for 5 days from Monday.\n\nBrgds,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-28 12:00"}, {"ticket_id": "MRL-100484", "created_at": "2025-03-24 12:57", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Atoll", "imo": "IMO 9661106", "subject": "No link on MV Ostro Atoll since 0400 UTC", "description": "MV Ostro Atoll (IMO 9661106) has no connectivity at all. Antenna status LED red, error E-7256. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-24 11:00"}, {"ticket_id": "MRL-100485", "created_at": "2025-03-24 14:17", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Comet", "imo": "IMO 9546514", "subject": "MV Emerald Comet: BDU fault code E-1032", "description": "ETO on MV Emerald Comet reports antenna stuck in azimuth, fault code E-2556. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-24 20:00"}, {"ticket_id": "MRL-100469", "created_at": "2025-03-24 15:14", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Austral Lyra", "imo": "IMO 9865659", "subject": "Antenna fault on FV Austral Lyra", "description": "Hi support team,\n\nBelow-deck unit on FV Austral Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?\n\nBest regards,\nDPA, Lofoten Havfiske AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-25 20:00"}, {"ticket_id": "MRL-100483", "created_at": "2025-03-24 15:24", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Scarlet Voyager", "imo": "IMO 9595486", "subject": "Antenna fault on MT Scarlet Voyager", "description": "Hello,\n\nAfter heavy weather the radome on MT Scarlet Voyager has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nDPA, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100472", "created_at": "2025-03-24 17:15", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "Antenna fault on MV Iron Pioneer", "description": "Below-deck unit on MV Iron Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-28 02:00"}, {"ticket_id": "MRL-100471", "created_at": "2025-03-24 17:53", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Albatross", "imo": "IMO 9813228", "subject": "ANTENNA FAULT ON MV MERIDIAN ALBATROSS", "description": "Dear support team,\n\nETO on MV Meridian Albatross reports antenna stuck in azimuth, fault code E-6839. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nBest regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-25 17:00"}, {"ticket_id": "MRL-100479", "created_at": "2025-03-24 20:09", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Albatross", "imo": "IMO 9383857", "subject": "Crew data quota question - MV Ostro Albatross", "description": "Crew wifi on MV Ostro Albatross unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-25 11:00"}, {"ticket_id": "MRL-100482", "created_at": "2025-03-24 20:09", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Iron Lagoon", "imo": "IMO 9541382", "subject": "Invoice query - Al Mirfa Offshore Marine", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Al Mirfa Offshore Marine fleet, our auditors are asking.\n\nBrgds,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-02 01:00"}, {"ticket_id": "MRL-100480", "created_at": "2025-03-24 21:15", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Carrier", "imo": "IMO 9476329", "subject": "PLAN CHANGE REQUEST FOR MV OSTRO CARRIER", "description": "Please upgrade MV Ostro Carrier to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-02 03:00"}, {"ticket_id": "MRL-100474", "created_at": "2025-03-24 22:18", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Baltic Tide", "imo": "IMO 9397585", "subject": "Degraded VSAT performance on MV Baltic Tide", "description": "Master on MV Baltic Tide (IMO 9397585) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 4.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-30 22:00"}, {"ticket_id": "MRL-100490", "created_at": "2025-03-25 05:10", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Harmattan Reef", "imo": "IMO 9843883", "subject": "High latency reported by master, MV Harmattan Reef", "description": "Good day,\n\nWe see repeated link drops on MV Harmattan Reef. Modem log shows error E-7335 every few hours. Vessel currently Baltic Sea. ETA next port Hamburg.\n\nBest regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100487", "created_at": "2025-03-25 08:55", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Beacon", "imo": "IMO 9817614", "subject": "Contract documents request - Aegean Meltemi Lines", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Aegean Meltemi Lines, we cannot locate our copy.\n\nThanks and regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-26 06:00"}, {"ticket_id": "MRL-100493", "created_at": "2025-03-25 09:12", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Atoll", "imo": "IMO 9661106", "subject": "Suspend service on MV Ostro Atoll during dry dock", "description": "MV Ostro Atoll goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-28 06:00"}, {"ticket_id": "MRL-100488", "created_at": "2025-03-25 10:03", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Nordic Orion", "imo": "IMO 9438884", "subject": "Crew data quota question - MV Nordic Orion", "description": "Crew on MV Nordic Orion cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-31 15:00"}, {"ticket_id": "MRL-100495", "created_at": "2025-03-25 11:16", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Coverage question Mediterranean", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Shiokaze Kaiun KK, we cannot locate our copy.\n\nBrgds,\nFleet Ops, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-30 15:00"}, {"ticket_id": "MRL-100494", "created_at": "2025-03-25 14:20", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Degraded VSAT performance on MV Iron Tide", "description": "Performance on MV Iron Tide degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-25 18:00"}, {"ticket_id": "MRL-100496", "created_at": "2025-03-25 15:01", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "Degraded VSAT performance on MV Amber Pioneer", "description": "Performance on MV Amber Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-25 12:00"}, {"ticket_id": "MRL-100491", "created_at": "2025-03-25 20:54", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Iron Atoll", "imo": "IMO 9562790", "subject": "Degraded VSAT performance on MV Iron Atoll", "description": "We see repeated link drops on MV Iron Atoll. Modem log shows error E-8042 every few hours. Vessel currently Arabian Sea. ETA next port Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-28 00:00"}, {"ticket_id": "MRL-100489", "created_at": "2025-03-25 22:32", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "MV Ostro Voyager :BDU fault code E-8703", "description": "Hello,\n\nBelow-deck unit on MV Ostro Voyager rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?\n\nThanks and regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-26 12:00"}, {"ticket_id": "MRL-100492", "created_at": "2025-03-25 23:52", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "Question about charges for MT Scarlet Spirit", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MT Scarlet Spirit. Can you send a breakdown per service? Regards, Accounts team, Thraki Product Tankers.\n\nThanks and regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-30 09:00"}, {"ticket_id": "MRL-100507", "created_at": "2025-03-26 03:52", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Current", "imo": "IMO 9323704", "subject": "Credit note request Haeryu Ocean Lines", "description": "We do not recognise line items on the latest invoice for MV Polar Current. Can you send a breakdown per service? Regards, Accounts team, Haeryu Ocean Lines.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-100508", "created_at": "2025-03-26 06:03", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Perseus", "imo": "IMO 9379208", "subject": "MV Kystfjord Perseus: slow connection and packet loss", "description": "Master on MV Kystfjord Perseus (IMO 9379208) reports very slow internet since Antwerp departure. SNR fluctuating around 8.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-03 00:00"}, {"ticket_id": "MRL-100511", "created_at": "2025-03-26 07:49", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Ivory Comet", "imo": "IMO 9815874", "subject": "Commissioning report pending - MV Ivory Comet", "description": "Hello,\n\nCommissioning on MV Ivory Comet completed last week but we never received the report. Please send.\n\nBest regards,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-01 15:00"}, {"ticket_id": "MRL-100497", "created_at": "2025-03-26 08:43", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Tramontane Reef", "imo": "IMO 9790438", "subject": "Suspend service on MV Tramontane Reef during dry dock", "description": "MV Tramontane Reef goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-04 10:00"}, {"ticket_id": "MRL-100506", "created_at": "2025-03-26 10:02", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Guardian", "imo": "IMO 9773026", "subject": "MV Aurora Guardian: slow connection and packet loss", "description": "Hi support team,\n\nWe see repeated link drops on MV Aurora Guardian. Modem log shows error E-6845 every few hours. Vessel currently Mediterranean. ETA next port Hamburg.\n\nThanks and regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-27 00:00"}, {"ticket_id": "MRL-100505", "created_at": "2025-03-26 10:47", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Emerald Petrel", "imo": "IMO 9719317", "subject": "Commissioning report pending - MV Emerald Petrel", "description": "When can the install team board MV Emerald Petrel in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-03-29 06:00"}, {"ticket_id": "MRL-100500", "created_at": "2025-03-26 12:20", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Voyager", "imo": "IMO 9368297", "subject": "MV Meridian Voyager: complete loss of connectivity", "description": "Complete outage on MV Meridian Voyager. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-27 20:00"}, {"ticket_id": "MRL-100509", "created_at": "2025-03-26 13:22", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Tide", "imo": "IMO 9108609", "subject": "Commissioning report pending - MV Solstice Tide", "description": "Commissioning on MV Solstice Tide completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-29 19:00"}, {"ticket_id": "MRL-100501", "created_at": "2025-03-26 13:26", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Sirocco Atoll", "imo": "IMO 9465552", "subject": "HIGH LATENCY REPORTED BY MASTER, MV SIROCCO ATOLL", "description": "Performance on MV Sirocco Atoll degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-27 15:00"}, {"ticket_id": "MRL-100498", "created_at": "2025-03-26 13:34", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Azure Current", "imo": "IMO 9435014", "subject": "Contract documents request - Konkan Coast Carriers", "description": "Our new operations manager needs portal access for the Konkan Coast Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-30 02:00"}, {"ticket_id": "MRL-100504", "created_at": "2025-03-26 13:55", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Pioneer", "imo": "IMO 9378503", "subject": "Crew wifi vouchers not working on MV Coral Pioneer", "description": "Dear support team,\n\nCrew on MV Coral Pioneer cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-28 09:00"}, {"ticket_id": "MRL-100502", "created_at": "2025-03-26 19:01", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Solstice Crest", "imo": "IMO 9185700", "subject": "Commissioning report pending - MV Solstice Crest", "description": "When can the install team board MV Solstice Crest in Colombo? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-03 15:00"}, {"ticket_id": "MRL-100503", "created_at": "2025-03-26 19:49", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Breeze", "imo": "IMO 9435753", "subject": "MV Cobalt Breeze: slow connection and packet loss", "description": "We see repeated link drops on MV Cobalt Breeze. Modem log shows error E-7765 every few hours. Vessel currently South Atlantic. ETA next port Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-30 06:00"}, {"ticket_id": "MRL-100499", "created_at": "2025-03-26 22:09", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-03 11:00"}, {"ticket_id": "MRL-100510", "created_at": "2025-03-26 23:46", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Reef", "imo": "IMO 9379583", "subject": "Question about charges for MV Azure Reef", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Kattegat Container Line fleet, our auditors are asking.\n\nBest regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-03 18:00"}, {"ticket_id": "MRL-100521", "created_at": "2025-03-27 01:42", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "MV Zephyr Tide: slow connection and packet loss", "description": "We see repeated link drops on MV Zephyr Tide. Modem log shows error E-4365 every few hours. Vessel currently Suez Canal. ETA next port Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-28 18:00"}, {"ticket_id": "MRL-100522", "created_at": "2025-03-27 02:16", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Golden Dawn", "imo": "IMO 9302231", "subject": "Coverage question South China Sea", "description": "Please send the current signed contract and SLA annex for Riau Straits Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-31 22:00"}, {"ticket_id": "MRL-100518", "created_at": "2025-03-27 05:09", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Crew data quota question - MV Cobalt Horizon", "description": "Crew on MV Cobalt Horizon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-05 11:00"}, {"ticket_id": "MRL-100528", "created_at": "2025-03-27 05:47", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Coral Tern", "imo": "IMO 9557977", "subject": "Crew wifi vouchers not working on MV Coral Tern", "description": "Captain of MV Coral Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-28 19:00"}, {"ticket_id": "MRL-100512", "created_at": "2025-03-27 09:11", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Trader", "imo": "IMO 9252486", "subject": "Invoice query - Levantine Crescent Shipping", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MT Amber Trader. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-29 19:00"}, {"ticket_id": "MRL-100526", "created_at": "2025-03-27 10:32", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Comet", "imo": "IMO 9546514", "subject": "High latency reported by master, MV Emerald Comet", "description": "We see repeated link drops on MV Emerald Comet. Modem log shows error E-3042 every few hours. Vessel currently Baltic Sea. ETA next port Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-28 20:00"}, {"ticket_id": "MRL-100523", "created_at": "2025-03-27 10:33", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Master on our vessel () reports very slow internet since Valletta departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-03-27 12:00"}, {"ticket_id": "MRL-100519", "created_at": "2025-03-27 11:51", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "Coverage question South China Sea", "description": "Please send the current signed contract and SLA annex for Haeryu Ocean Lines, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-03-28 19:00"}, {"ticket_id": "MRL-100517", "created_at": "2025-03-27 12:07", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Horizon", "imo": "IMO 9212242", "subject": "Suspicious traffic flagged - MT Baltic Horizon", "description": "Master of MT Baltic Horizon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-03 11:00"}, {"ticket_id": "MRL-100515", "created_at": "2025-03-27 14:39", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Voyager", "imo": "IMO 9100164", "subject": "MV Equinox Voyager: BDU fault code E-1983", "description": "Below-deck unit on MV Equinox Voyager rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-29 10:00"}, {"ticket_id": "MRL-100520", "created_at": "2025-03-27 16:12", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Atoll", "imo": "IMO 9866093", "subject": "Suspicious traffic flagged - MT Levant eAtoll", "description": "Dear support team,\n\nMaster of MT Levante Atoll reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-27 22:00"}, {"ticket_id": "MRL-100513", "created_at": "2025-03-27 16:50", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ostro Beacon", "imo": "IMO 9860702", "subject": "Sealink Cyber alert on MV Ostro Beacon", "description": "Cyber dashboard raised alert E-2340 for MV Ostro Beacon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-01 09:00"}, {"ticket_id": "MRL-100527", "created_at": "2025-03-27 17:08", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Petrel", "imo": "IMO 9835587", "subject": "MV Solstice Petrel: slow connection and packet loss", "description": "We see repeated link drops on MV Solstice Petrel. Modem log shows error E-9233 every few hours. Vessel currently Gulf of Oman. ETA next port Las Palmas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-27 13:00"}, {"ticket_id": "MRL-100525", "created_at": "2025-03-27 17:28", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "MV Amber Current: slow connection and packet loss", "description": "Dear support team,\n\nWe see repeated link drops on MV Amber Current. Modem log shows error E-4080 every few hours. Vessel currently Mediterranean. ETA next port Antwerp.\n\nBest regards,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-02 01:00"}, {"ticket_id": "MRL-100516", "created_at": "2025-03-27 19:41", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "", "imo": "", "subject": "Contract documents rqeuest - Delta Maas Shipping BV", "description": "Hello,\n\nDo you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-01 15:00"}, {"ticket_id": "MRL-100524", "created_at": "2025-03-27 20:25", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Austral Dawn", "imo": "IMO 9737436", "subject": "Contract documents request - Tirreno Blu Navigazione", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Tirreno Blu Navigazione, we cannot locate our copy.\n\nBrgds,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-30 03:00"}, {"ticket_id": "MRL-100514", "created_at": "2025-03-27 22:29", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "MV Kystfjord Phoenix: complete loss of connectivity", "description": "Dear support team,\n\nComplete outage on MV Kystfjord Phoenix. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-28 09:00"}, {"ticket_id": "MRL-100540", "created_at": "2025-03-28 02:18", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "URGENT - MV Golden Pioneer offline", "description": "MV Golden Pioneer (IMO 9674139) has no connectivity at all. Antenna status LED red, error E-2194. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-03-28 06:00"}, {"ticket_id": "MRL-100542", "created_at": "2025-03-28 03:28", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Orion", "imo": "IMO 9312858", "subject": "Suspend service on MV Emerald Orion during dry dock", "description": "We need the crew welfare package activated on MV Emerald Orion before next crew change in Singapore.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-02 15:00"}, {"ticket_id": "MRL-100539", "created_at": "2025-03-28 04:10", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Star", "imo": "IMO 9798832", "subject": "MT Solstice Star - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Solstice Star. Modem log shows error E-3836 every few hours. Vessel currently Sea of Marmara. ETA next port Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-28 06:00"}, {"ticket_id": "MRL-100530", "created_at": "2025-03-28 04:14", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Rigel", "imo": "IMO 9870745", "subject": "URGENT - MV Boreal Rigel offline", "description": "Good day,\n\nComplete outage on MV Boreal Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nFleet Ops, Riau Straits Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-28 15:00"}, {"ticket_id": "MRL-100536", "created_at": "2025-03-28 05:22", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Voyager", "imo": "IMO 9122370", "subject": "Plan change request for MT Arctic Voyager", "description": "Dear support team,\n\nPlease upgrade MT Arctic Voyager to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nTechnical Dept, Hormuz Falcon Tankers", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-31 17:00"}, {"ticket_id": "MRL-100529", "created_at": "2025-03-28 07:22", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Star", "imo": "IMO 9804708", "subject": "Spare part request - MV Silver Star", "description": "After heavy weather the radome on MV Silver Star has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-01 19:00"}, {"ticket_id": "MRL-100545", "created_at": "2025-03-28 08:38", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Navigator", "imo": "IMO 9828089", "subject": "Invoice query - Adriatic Sun Ferries", "description": "We do not recognise line items on the latest invoice for MV Austral Navigator. Can you send a breakdown per service? Regards, Accounts team, Adriatic Sun Ferries.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-100543", "created_at": "2025-03-28 09:40", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Albatross", "imo": "IMO 9813228", "subject": "High latency reported by master, MV Meridian Albatross", "description": "Performance on MV Meridian Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-31 05:00"}, {"ticket_id": "MRL-100538", "created_at": "2025-03-28 10:25", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Amber Rigel", "imo": "IMO 9579652", "subject": "Degraded VSAT performance on MV Amber Rigel", "description": "Dear support team,\n\nWe see repeated link drops on MV Amber Rigel. Modem log shows error E-2816 every few hours. Vessel currently Baltic Sea. ETA next port Valletta.\n\nThanks and regards,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-01 13:00"}, {"ticket_id": "MRL-100533", "created_at": "2025-03-28 12:20", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Horizon", "imo": "IMO 9770957", "subject": "NEW BUILD CONNECTIVITY SETUP DELTA MAAS SHIPPING BV", "description": "When can the install team board MV Ostro Horizon in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-06 04:00"}, {"ticket_id": "MRL-100531", "created_at": "2025-03-28 13:32", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Ostro Lyra", "imo": "IMO 9488970", "subject": "Phishing attempt reported by MV Ostro Lyra crew", "description": "Master of MV Ostro Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-29 00:00"}, {"ticket_id": "MRL-100535", "created_at": "2025-03-28 14:54", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "Credit note request Armor Atlantique Armement", "description": "We do not recognise line items on the latest invoice for FV Sirocco Current. Can you send a breakdown per service? Regards, Accounts team, Armor Atlantique Armement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-04 07:00"}, {"ticket_id": "MRL-100534", "created_at": "2025-03-28 14:56", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Boreal Pioneer", "imo": "IMO 9339416", "subject": "Spare part request - MV Boreal Pioneer", "description": "ETO on MV Boreal Pioneer reports antenna stuck in azimuth, fault code E-6653. Manual repointing works temporarily. Requesting service visit in Piraeus.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-01 07:00"}, {"ticket_id": "MRL-100532", "created_at": "2025-03-28 15:07", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Sapphire Tern", "imo": "IMO 9325726", "subject": "URGENT - MT Sapphire Tern offline", "description": "Complete outage on MT Sapphire Tern. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-100537", "created_at": "2025-03-28 17:25", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Trader", "imo": "IMO 9425394", "subject": "Activate crew wifi package on MV Austral Trader", "description": "We need the crew welfare package activated on MV Austral Trader before next crew change in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-06 19:00"}, {"ticket_id": "MRL-100544", "created_at": "2025-03-28 17:54", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Orion", "imo": "IMO 9501954", "subject": "Antenna fault on MV Golden Orion", "description": "ETO on MV Golden Orion reports antenna stuck in azimuth, fault code E-3932. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-03 02:00"}, {"ticket_id": "MRL-100541", "created_at": "2025-03-28 21:25", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Scarlet Voyager", "imo": "IMO 9595486", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - PEARL DHOW SHIPPING WLL", "description": "Please send the current signed contract and SLA annex for Pearl Dhow Shipping WLL, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-30 06:00"}, {"ticket_id": "MRL-100554", "created_at": "2025-03-29 04:54", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Onyx Navigator", "imo": "IMO 9364851", "subject": "Plan change request for MT Onyx Navigator", "description": "Please upgrade MT Onyx Navigator to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-04 20:00"}, {"ticket_id": "MRL-100548", "created_at": "2025-03-29 08:58", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Coral Petrel", "imo": "IMO 9227766", "subject": "URGENT - MV Coral Petrel offline", "description": "Complete outage on MV Coral Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-03-29 06:00"}, {"ticket_id": "MRL-100549", "created_at": "2025-03-29 12:27", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Petrel", "imo": "IMO 9129495", "subject": "MV Ivory Petrel: BDU fault code E-5742", "description": "Below-deck unit on MV Ivory Petrel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-29 08:00"}, {"ticket_id": "MRL-100553", "created_at": "2025-03-29 14:03", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Carrier", "imo": "IMO 9821615", "subject": "Contract documents request - Tirreno Blu Navigazione", "description": "Our new operations manager needs portal access for the Tirreno Blu Navigazione fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-02 07:00"}, {"ticket_id": "MRL-100552", "created_at": "2025-03-29 15:51", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "Crew wifi vouchers not working on MV Amber Meteor", "description": "Crew on MV Amber Meteor cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-03-30 09:00"}, {"ticket_id": "MRL-100547", "created_at": "2025-03-29 16:22", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "We see repeated link drops on our vessel. Modem log shows error E-4925 every few hours. Vessel currently North Sea. ETA next port Tanjung Pelepas.", "reported_priority": "", "status": "closed", "resolved_at": "2025-03-30 18:00"}, {"ticket_id": "MRL-100551", "created_at": "2025-03-29 17:04", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Levante Albatross", "imo": "IMO 9129299", "subject": "Crew data quota question - MV Levante Albatross", "description": "Captain of MV Levante Albatross asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-05 00:00"}, {"ticket_id": "MRL-100546", "created_at": "2025-03-29 19:44", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Crimson Rigel", "imo": "IMO 9380013", "subject": "Credit note request Vestkyst Seismikk AS", "description": "The overage charges for MV Crimson Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-02 16:00"}, {"ticket_id": "MRL-100550", "created_at": "2025-03-29 19:56", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vela", "imo": "IMO 9461764", "subject": "Coverage question Norwegian Sea", "description": "Please send the current signed contract and SLA annex for Kystfjord Rederi AS, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-07 01:00"}, {"ticket_id": "MRL-100555", "created_at": "2025-03-30 00:35", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Falcon", "imo": "IMO 9663740", "subject": "Activate crew wifi package on MV Boreal Falcon", "description": "Please upgrade MV Boreal Falcon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-31 21:00"}, {"ticket_id": "MRL-100556", "created_at": "2025-03-30 00:48", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Crest", "imo": "IMO 9705770", "subject": "MV Mistral Crest: BDU fault code E-6250", "description": "Below-deck unit on MV Mistral Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-30 07:00"}, {"ticket_id": "MRL-100563", "created_at": "2025-03-30 01:56", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Albatross", "imo": "IMO 9323558", "subject": "New build connectivity setup Riau Straits Carriers", "description": "Commissioning on MV Crimson Albatross completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-01 14:00"}, {"ticket_id": "MRL-100573", "created_at": "2025-03-30 04:09", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Spirit", "imo": "IMO 9485411", "subject": "Slow crew internet on MV Austral Spirit", "description": "Captain of MV Austral Spirit asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-08 00:00"}, {"ticket_id": "MRL-100557", "created_at": "2025-03-30 04:47", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "Plan change request for MV Aurora Wave", "description": "We need the crew welfare package activated on MV Aurora Wave before next crew change in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-03-31 09:00"}, {"ticket_id": "MRL-100570", "created_at": "2025-03-30 05:00", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Hi support team,\n\nWe see repeated link drops on our vessel. Modem log shows error E-9612 every few hours. Vessel currently Indian Ocean. ETA next port Valletta.\n\nBrgds,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-31 00:00"}, {"ticket_id": "MRL-100571", "created_at": "2025-03-30 05:14", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Meteor", "imo": "IMO 9821081", "subject": "Phishing attempt reported by MV Austral Meteor crew", "description": "Cyber dashboard raised alert E-3921 for MV Austral Meteor: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-30 19:00"}, {"ticket_id": "MRL-100568", "created_at": "2025-03-30 07:02", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Emerald Star", "imo": "IMO 9222302", "subject": "Invoice query - Delta Maas Shipping BV", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.\n\nThanks and regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-08 11:00"}, {"ticket_id": "MRL-100567", "created_at": "2025-03-30 12:03", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Voyager", "imo": "IMO 9540168", "subject": "High latency reported by master, MV Azure Voyager", "description": "Good day,\n\nPerformance on MV Azure Voyager degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Aegean Meltemi Lines", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-30 12:00"}, {"ticket_id": "MRL-100561", "created_at": "2025-03-30 12:33", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Iron Trader", "imo": "IMO 9421520", "subject": "Slow crew internet on MT Iron Trader", "description": "Crew wifi on MT Iron Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-03 12:00"}, {"ticket_id": "MRL-100566", "created_at": "2025-03-30 12:38", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Levante Tide", "imo": "IMO 9332664", "subject": "New build connectivity setup Atlântico Azul Navegação", "description": "When can the install team board MV Levante Tide in Rotterdam? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-06 04:00"}, {"ticket_id": "MRL-100572", "created_at": "2025-03-30 14:16", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Coverage question North Sea", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Göta Älv Shortsea AB, we cannot locate our copy.\n\nBrgds,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-02 05:00"}, {"ticket_id": "MRL-100560", "created_at": "2025-03-30 14:24", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "We see repeated link drops on our vessel. Modem log shows error E-7857 every few hours. Vessel currently North Sea. ETA next port Busan.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-30 13:00"}, {"ticket_id": "MRL-100565", "created_at": "2025-03-30 14:49", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Current", "imo": "IMO 9260328", "subject": "Spare part request - MV Zephyr Current", "description": "After heavy weather the radome on MV Zephyr Current has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-03-31 09:00"}, {"ticket_id": "MRL-100569", "created_at": "2025-03-30 15:07", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "MV Crimson Trader: slow connection and packet loss", "description": "Hello,\n\nMaster on MV Crimson Trader (IMO 9172246) reports very slow internet since Singapore departure. SNR fluctuating around 7.5 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-30 22:00"}, {"ticket_id": "MRL-100558", "created_at": "2025-03-30 16:31", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Mistral Current", "imo": "IMO 9821536", "subject": "Invoice query - Pearl Dhow Shipping WLL", "description": "We do not recognise line items on the latest invoice for MT Mistral Current. Can you send a breakdown per service? Regards, Accounts team, Pearl Dhow Shipping WLL.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100562", "created_at": "2025-03-30 17:38", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sapphire Carrier", "imo": "IMO 9385817", "subject": "Degraded VSAT performance on MV Sapphire Carrier", "description": "Master on MV Sapphire Carrier (IMO 9385817) reports very slow internet since Cape Town departure. SNR fluctuating around 4.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-04 13:00"}, {"ticket_id": "MRL-100564", "created_at": "2025-03-30 18:34", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-01 20:00"}, {"ticket_id": "MRL-100559", "created_at": "2025-03-30 22:45", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Petrel", "imo": "IMO 9172832", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Do you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-06 18:00"}, {"ticket_id": "MRL-100575", "created_at": "2025-03-31 01:26", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Sapphire Horizon", "imo": "IMO 9415210", "subject": "Crew wifi vouchers not working on MV Sapphire Horizon", "description": "Crew wifi on MV Sapphire Horizon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-06 02:00"}, {"ticket_id": "MRL-100574", "created_at": "2025-03-31 05:28", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "Complete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-03-31 23:00"}, {"ticket_id": "MRL-100582", "created_at": "2025-03-31 06:33", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Azure Reef", "imo": "IMO 9448671", "subject": "Antenna fault on FV Azure Reef", "description": "ETO on FV Azure Reef reports antenna stuck in azimuth, fault code E-2536. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-06 13:00"}, {"ticket_id": "MRL-100576", "created_at": "2025-03-31 08:53", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "Activate crew wifi package on FV Golden Current", "description": "Please upgrade FV Golden Current to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-01 14:00"}, {"ticket_id": "MRL-100577", "created_at": "2025-03-31 12:59", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Scarlet Beacon", "imo": "IMO 9203394", "subject": "MV Scarelt Beacon: slow connection and packet loss", "description": "We see repeated link drops on MV Scarlet Beacon. Modem log shows error E-4168 every few hours. Vessel currently Baltic Sea. ETA next port Las Palmas.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-01 08:00"}, {"ticket_id": "MRL-100578", "created_at": "2025-03-31 14:51", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Iron Dawn", "imo": "IMO 9256858", "subject": "No link on MV Iron Dawn since 0400 UTC", "description": "MV Iron Dawn (IMO 9256858) has no connectivity at all. Antenna status LED red, error E-4243. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-01 18:00"}, {"ticket_id": "MRL-100581", "created_at": "2025-03-31 17:39", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Voyager", "imo": "IMO 9559212", "subject": "MV Levante Voyager: BDU fault code E-8732", "description": "ETO on MV Levante Voyager reports antenna stuck in azimuth, fault code E-2983. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-01 23:00"}, {"ticket_id": "MRL-100579", "created_at": "2025-03-31 22:16", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "High latency reported by master, MV Onyx Comet", "description": "Performance on MV Onyx Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-01 18:00"}, {"ticket_id": "MRL-100583", "created_at": "2025-03-31 22:49", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Wave", "imo": "IMO 9480497", "subject": "Crew wifi vouchers not working on MT Scarlet Wave", "description": "Crew on MT Scarlet Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-04 18:00"}, {"ticket_id": "MRL-100580", "created_at": "2025-03-31 23:09", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Sirocco Spirit", "imo": "IMO 9578646", "subject": "Antenna fault on MV Sirocco Spirit", "description": "Below-deck unit on MV Sirocco Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-03-31 09:00"}, {"ticket_id": "MRL-100591", "created_at": "2025-04-01 02:58", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Lagoon", "imo": "IMO 9562013", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV BALTIC LAGOON", "description": "Crew wifi on MV Baltic Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-03 08:00"}, {"ticket_id": "MRL-100593", "created_at": "2025-04-01 03:27", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Falcon", "imo": "IMO 9131931", "subject": "CREDIT NOTE REQUEST FIRTH OF CLYDE CARRIERS", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Firth of Clyde Carriers fleet, our auditors are asking.\n\nBrgds,\nDPA, Firth of Clyde Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-02 04:00"}, {"ticket_id": "MRL-100598", "created_at": "2025-04-01 06:07", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Golden Crest", "imo": "IMO 9465019", "subject": "Suspicious traffic flagged - MV Golden Crest", "description": "Cyber dashboard raised alert E-3319 for MV Golden Crest: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-06 03:00"}, {"ticket_id": "MRL-100584", "created_at": "2025-04-01 07:07", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Altair", "imo": "IMO 9210919", "subject": "Spare part request - MV Solstice Altair", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Solstice Altair has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Aegean Meltemi Lines", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-01 18:00"}, {"ticket_id": "MRL-100585", "created_at": "2025-04-01 07:26", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Polar Lyra", "imo": "IMO 9465435", "subject": "Plan change request for MV Polar Lyra", "description": "We need the crew welfare package activated on MV Polar Lyra before next crew change in Busan.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-02 13:00"}, {"ticket_id": "MRL-100594", "created_at": "2025-04-01 07:39", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Levante Crest", "imo": "IMO 9849801", "subject": "Question about charges for FV Levante Crest", "description": "We do not recognise line items on the latest invoice for FV Levante Crest. Can you send a breakdown per service? Regards, Accounts team, Armor Atlantique Armement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-07 07:00"}, {"ticket_id": "MRL-100600", "created_at": "2025-04-01 08:16", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Azure Dawn", "imo": "IMO 9179440", "subject": "MT Azure Dawn: slow connection and packet loss", "description": "Dear support team,\n\nWe see repeated link drops on MT Azure Dawn. Modem log shows error E-6023 every few hours. Vessel currently Red Sea. ETA next port Shanghai.\n\nBrgds,\nDPA, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-07 15:00"}, {"ticket_id": "MRL-100587", "created_at": "2025-04-01 08:58", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Aurora Navigator", "imo": "IMO 9592628", "subject": "Installation schedule for MV Aurora Navigator", "description": "Commissioning on MV Aurora Navigator completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-06 11:00"}, {"ticket_id": "MRL-100599", "created_at": "2025-04-01 10:31", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Petrel", "imo": "IMO 9625126", "subject": "URGENT - MT Boreal Petrel offline", "description": "Complete outage on MT Boreal Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-01 04:00"}, {"ticket_id": "MRL-100595", "created_at": "2025-04-01 10:46", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-05 20:00"}, {"ticket_id": "MRL-100590", "created_at": "2025-04-01 14:06", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Crest", "imo": "IMO 9705770", "subject": "Phishing attempt reported by MV Mistral Crest crew", "description": "Hello,\n\nCyber dashboard raised alert E-6554 for MV Mistral Crest: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-02 19:00"}, {"ticket_id": "MRL-100592", "created_at": "2025-04-01 14:43", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Iron Current", "imo": "IMO 9315836", "subject": "Spare part request - FV Iron Current", "description": "After heavy weather the radome on FV Iron Current has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-02 11:00"}, {"ticket_id": "MRL-100588", "created_at": "2025-04-01 17:03", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Zephyr Beacon", "imo": "IMO 9355006", "subject": "Sealink Cyber alert on MV Zephyr Beacon", "description": "Good day,\n\nMaster of MV Zephyr Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-02 07:00"}, {"ticket_id": "MRL-100601", "created_at": "2025-04-01 19:27", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "Question about charges for MV Iron Vega", "description": "Hello,\n\nThe overage charges for MV Iron Vega look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-06 04:00"}, {"ticket_id": "MRL-100589", "created_at": "2025-04-01 20:27", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "Invoice query - Haeryu Ocean Lines", "description": "Requesting a copy of all invoices for the last quarter for Haeryu Ocean Lines fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-10 17:00"}, {"ticket_id": "MRL-100597", "created_at": "2025-04-01 22:07", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Trader", "imo": "IMO 9546320", "subject": "Crew data quota question - MV Polar Trader", "description": "Captain of MV Polar Trader asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-05 02:00"}, {"ticket_id": "MRL-100596", "created_at": "2025-04-01 22:39", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Ostro Trader", "imo": "IMO 9147617", "subject": "Antenna fault on MV Ostro Trader", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Ostro Trader has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-06 18:00"}, {"ticket_id": "MRL-100586", "created_at": "2025-04-01 23:54", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Cobalt Lyra", "imo": "IMO 9631747", "subject": "Portal access for new ops manager - Shiokaze Kaiun KK", "description": "Hi support team,\n\nDo you have LEO coverage in North Atlantic? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-08 14:00"}, {"ticket_id": "MRL-100604", "created_at": "2025-04-02 00:42", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Silver Pioneer", "imo": "IMO 9209702", "subject": "MV Silver Pioneer: BDU fault code E-5004", "description": "Below-deck unit on MV Silver Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-02 19:00"}, {"ticket_id": "MRL-100602", "created_at": "2025-04-02 00:59", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Amber Vega", "imo": "IMO 9507116", "subject": "Suspend service on FV Amber Vega during dry dock", "description": "Good day,\n\nWe need the crew welfare package activated on FV Amber Vega before next crew change in Rotterdam.\n\nBrgds,\nFleet Ops, Armor Atlantique Armement", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-11 23:00"}, {"ticket_id": "MRL-100606", "created_at": "2025-04-02 01:02", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Comet", "imo": "IMO 9186819", "subject": "Crew wifi vouchers not working on MV Baltic Comet", "description": "Good day,\n\nCaptain of MV Baltic Comet asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-04 22:00"}, {"ticket_id": "MRL-100611", "created_at": "2025-04-02 01:18", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Ostro Navigator", "imo": "IMO 9624641", "subject": "Slow crew internet on MV Ostro Navigator", "description": "Crew on MV Ostro Navigator cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-05 21:00"}, {"ticket_id": "MRL-100610", "created_at": "2025-04-02 01:22", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "Degraded VSAT performance on FV Tramontane Lyra", "description": "Performance on FV Tramontane Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-03 03:00"}, {"ticket_id": "MRL-100614", "created_at": "2025-04-02 05:16", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Rigel", "imo": "IMO 9398905", "subject": "Contract documents request - Frisia Nordsee Bereederung", "description": "Do you have LEO coverage in East China Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-08 19:00"}, {"ticket_id": "MRL-100613", "created_at": "2025-04-02 09:40", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Nordic Vega", "imo": "IMO 9822334", "subject": "MV Nordic Vega: slow connection and packet loss", "description": "We see repeated link drops on MV Nordic Vega. Modem log shows error E-4215 every few hours. Vessel currently Mediterranean. ETA next port Colombo.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-04 17:00"}, {"ticket_id": "MRL-100608", "created_at": "2025-04-02 10:29", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-03 07:00"}, {"ticket_id": "MRL-100609", "created_at": "2025-04-02 10:32", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-9825. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-02 11:00"}, {"ticket_id": "MRL-100605", "created_at": "2025-04-02 15:50", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Spirit", "imo": "IMO 9208875", "subject": "Spare part request - MV Azure Spirit", "description": "Below-deck unit on MV Azure Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-03 21:00"}, {"ticket_id": "MRL-100612", "created_at": "2025-04-02 18:53", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Pioneer", "imo": "IMO 9632167", "subject": "High latency reported by master, MV Crimson Pioneer", "description": "We see repeated link drops on MV Crimson Pioneer. Modem log shows error E-3330 every few hours. Vessel currently Mid Atlantic. ETA next port Tanjung Pelepas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-08 19:00"}, {"ticket_id": "MRL-100603", "created_at": "2025-04-02 19:05", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Horizon", "imo": "IMO 9146637", "subject": "MV Austral Horizon: complete loss of connectivity", "description": "Hi support team,\n\nComplete outage on MV Austral Horizon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-03 01:00"}, {"ticket_id": "MRL-100607", "created_at": "2025-04-02 20:15", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Star", "imo": "IMO 9489211", "subject": "DEGRADED VSAT PERFORMANCE ON MV POLAR STAR", "description": "Performance on MV Polar Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-03 21:00"}, {"ticket_id": "MRL-100619", "created_at": "2025-04-03 01:21", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Coral Petrel", "imo": "IMO 9227766", "subject": "Spare part request - MV Coral Petrel", "description": "After heavy weather the radome on MV Coral Petrel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-05 00:00"}, {"ticket_id": "MRL-100621", "created_at": "2025-04-03 04:52", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Coverage question Baltic Sea", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-09 18:00"}, {"ticket_id": "MRL-100616", "created_at": "2025-04-03 06:11", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "Portal access for new ops manager - Levantine Crescent Shipping", "description": "Dear support team,\n\nDo you have LEO coverage in Sea of Marmara? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-11 18:00"}, {"ticket_id": "MRL-100618", "created_at": "2025-04-03 07:08", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "Credit note request Kystfjord Rederi AS", "description": "Requesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-11 23:00"}, {"ticket_id": "MRL-100623", "created_at": "2025-04-03 11:56", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Boreal Albatross", "imo": "IMO 9728590", "subject": "Degraded VSAT performance on MT Boreal Albatross", "description": "Good day,\n\nPerformance on MT Boreal Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100620", "created_at": "2025-04-03 17:11", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Breeze", "imo": "IMO 9497294", "subject": "Installation schedule for MV Sapphire Breeze", "description": "When can the install team board MV Sapphire Breeze in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-09 19:00"}, {"ticket_id": "MRL-100622", "created_at": "2025-04-03 17:55", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Coral Comet", "imo": "IMO 9297101", "subject": "Invoice query - Al Mirfa Offshore Marine", "description": "Requesting a copy of all invoices for the last quarter for Al Mirfa Offshore Marine fleet, our auditors are asking.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100625", "created_at": "2025-04-03 20:11", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Sapphire Lyra", "imo": "IMO 9386536", "subject": "Plan change request for MV Sapphire Lyra", "description": "We need the crew welfare package activated on MV Sapphire Lyra before next crew change in Rotterdam.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-12 14:00"}, {"ticket_id": "MRL-100615", "created_at": "2025-04-03 20:32", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Carrier", "imo": "IMO 9821615", "subject": "Activate crew wifi package on MV Scarlet Carrier", "description": "Please upgrade MV Scarlet Carrier to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-12 14:00"}, {"ticket_id": "MRL-100624", "created_at": "2025-04-03 21:53", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Invoice query - Atlântico Sul Navegçaão", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Atlântico Sul Navegação.\n\nBrgds,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-07 04:00"}, {"ticket_id": "MRL-100617", "created_at": "2025-04-03 22:32", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Star", "imo": "IMO 9601754", "subject": "Credit note request Gascogne Gaz Maritime", "description": "The overage charges for MT Polar Star look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-07 14:00"}, {"ticket_id": "MRL-100630", "created_at": "2025-04-04 01:33", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Silver Altair", "imo": "IMO 9107186", "subject": "Plan change request for MV Sivler Altair", "description": "We need the crew welfare package activated on MV Silver Altair before next crew change in Antwerp.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-10 22:00"}, {"ticket_id": "MRL-100640", "created_at": "2025-04-04 02:22", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "No link on MV Cobalt Vegas ince 0400 UTC", "description": "MV Cobalt Vega (IMO 9661584) has no connectivity at all. Antenna status LED red, error E-4230. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-05 17:00"}, {"ticket_id": "MRL-100639", "created_at": "2025-04-04 08:40", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Tramontane Star", "imo": "IMO 9791535", "subject": "Spare part request - MV Tramontane Star", "description": "After heavy weather the radome on MV Tramontane Star has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-10 02:00"}, {"ticket_id": "MRL-100634", "created_at": "2025-04-04 08:54", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Scarlet Orion", "imo": "IMO 9279824", "subject": "Phishing attempt reported by MV Scarlet Orion crew", "description": "Master of MV Scarlet Orion reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-04 21:00"}, {"ticket_id": "MRL-100637", "created_at": "2025-04-04 10:10", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-1213. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-10 11:00"}, {"ticket_id": "MRL-100635", "created_at": "2025-04-04 11:57", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Trader", "imo": "IMO 9252486", "subject": "Portal access for new ops manager - Levantine Crescent Shipping", "description": "Please send the current signed contract and SLA annex for Levantine Crescent Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-08 23:00"}, {"ticket_id": "MRL-100628", "created_at": "2025-04-04 12:09", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Lagoon", "imo": "IMO 9375329", "subject": "MV Tramontane Lagoon: complete loss of connectivity", "description": "MV Tramontane Lagoon (IMO 9375329) has no connectivity at all. Antenna status LED red, error E-7058. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-04 03:00"}, {"ticket_id": "MRL-100632", "created_at": "2025-04-04 13:47", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Commissioning report pending - MV Kystfjord Norma", "description": "When can the install team board MV Kystfjord Norma in Cape Town? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-10 19:00"}, {"ticket_id": "MRL-100629", "created_at": "2025-04-04 13:48", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Arctic Atoll", "imo": "IMO 9343065", "subject": "Suspend service on MV Arctic Atoll during dry dock", "description": "Please upgrade MV Arctic Atoll to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-09 16:00"}, {"ticket_id": "MRL-100633", "created_at": "2025-04-04 18:11", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Crest", "imo": "IMO 9891177", "subject": "MV Polar Crest: complete loss of connectivity", "description": "MV Polar Crest (IMO 9891177) has no connectivity at all. Antenna status LED red, error E-4556. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-05 07:00"}, {"ticket_id": "MRL-100626", "created_at": "2025-04-04 19:49", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "Coverage question Mediterranean", "description": "Our new operations manager needs portal access for the Adriatic Sun Ferries fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-11 15:00"}, {"ticket_id": "MRL-100641", "created_at": "2025-04-04 20:33", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Wave", "imo": "IMO 9667629", "subject": "Activate crew wifi package on MV Emerald Wave", "description": "Please upgrade MV Emerald Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-09 23:00"}, {"ticket_id": "MRL-100631", "created_at": "2025-04-04 20:34", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Hi support team,\n\nour vessel goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nMarine Superintendent, Ligurian Star Cruises", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-06 07:00"}, {"ticket_id": "MRL-100636", "created_at": "2025-04-04 21:00", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "MT Polar Lagoon - link keeps dropping since yesterday", "description": "Good day,\n\nPerformance on MT Polar Lagoon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-04 15:00"}, {"ticket_id": "MRL-100627", "created_at": "2025-04-04 21:29", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "MV Tramontane Voyager - link keeps dropping since yesterday", "description": "Master on MV Tramontane Voyager (IMO 9850915) reports very slow internet since Busan departure. SNR fluctuating around 6.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-07 18:00"}, {"ticket_id": "MRL-100642", "created_at": "2025-04-04 22:07", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Lagoon", "imo": "IMO 9356787", "subject": "Phishing attempt reported by MV Coral Lagoon crew", "description": "Cyber dashboard raised alert E-4541 for MV Coral Lagoon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-05 15:00"}, {"ticket_id": "MRL-100638", "created_at": "2025-04-04 23:12", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Lagoon", "imo": "IMO 9879375", "subject": "Activate crew wifi package on MV Ostro Lagoon", "description": "Hi support team,\n\nPlease upgrade MV Ostro Lagoon to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nTechnical Dept, Ligurian Star Cruises", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-10 17:00"}, {"ticket_id": "MRL-100648", "created_at": "2025-04-05 00:58", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Emerald Petrel", "imo": "IMO 9719317", "subject": "Suspend service on MV Emerald Petrel during dry dock", "description": "Good day,\n\nMV Emerald Petrel goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Botnia Ice Class Oy", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100645", "created_at": "2025-04-05 01:45", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "Contract documents request - Kystfjord Rederi AS", "description": "Our new operations manager needs portal access for the Kystfjord Rederi AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-08 03:00"}, {"ticket_id": "MRL-100655", "created_at": "2025-04-05 01:46", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Current", "imo": "IMO 9243411", "subject": "Crew data quota question - MV Ostro Crurent", "description": "Captain of MV Ostro Current asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-11 03:00"}, {"ticket_id": "MRL-100656", "created_at": "2025-04-05 01:50", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "Crew data quota question - MV Onyx Wave", "description": "Good day,\n\nCrew wifi on MV Onyx Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-09 15:00"}, {"ticket_id": "MRL-100657", "created_at": "2025-04-05 03:42", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Meteor", "imo": "IMO 9800001", "subject": "Question about charges for MV Equinox Meteor", "description": "Dear support team,\n\nThe overage charges for MV Equinox Meteor look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nDPA, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-13 20:00"}, {"ticket_id": "MRL-100652", "created_at": "2025-04-05 04:06", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Golden Crest", "imo": "IMO 9465019", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV GOLDEN CREST", "description": "Dear support team,\n\nCaptain of MV Golden Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nDPA, Nordhav Offshore AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-10 17:00"}, {"ticket_id": "MRL-100644", "created_at": "2025-04-05 04:35", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Onyx Pioneer", "imo": "IMO 9216183", "subject": "Crew wifi vouchers not working on MV Onyx Pioneer", "description": "Hi support team,\n\nCrew on MV Onyx Pioneer cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-06 07:00"}, {"ticket_id": "MRL-100647", "created_at": "2025-04-05 05:37", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Activate crew wifi package on MV Kystfjord Draco", "description": "Hello,\n\nWe need the crew welfare package activated on MV Kystfjord Draco before next crew change in Rotterdam.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-09 04:00"}, {"ticket_id": "MRL-100643", "created_at": "2025-04-05 07:09", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Wave", "imo": "IMO 9272072", "subject": "MV Golden Wave: BDU fault code E-8849", "description": "Below-deck unit on MV Golden Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-05 20:00"}, {"ticket_id": "MRL-100651", "created_at": "2025-04-05 07:40", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Harmattan Voyager", "imo": "IMO 9211913", "subject": "Antenna fault on FV Harmattan Voyager", "description": "Hi support team,\n\nAfter heavy weather the radome on FV Harmattan Voyager has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nTechnical Dept, Lofoten Havfiske AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-06 15:00"}, {"ticket_id": "MRL-100659", "created_at": "2025-04-05 07:46", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Dear support team,\n\nWe see repeated link drops on our vessel. Modem log shows error E-3780 every few hours. Vessel currently Mediterranean. ETA next port Piraeus.\n\nBrgds,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-14 13:00"}, {"ticket_id": "MRL-100646", "created_at": "2025-04-05 09:48", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Deneb", "imo": "IMO 9838591", "subject": "Plan change request for MV Kystfjord Deneb", "description": "Hello,\n\nPlease upgrade MV Kystfjord Deneb to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-13 02:00"}, {"ticket_id": "MRL-100654", "created_at": "2025-04-05 10:04", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Meridian Lagoon", "imo": "IMO 9180700", "subject": "PLAN CHANGE REQUEST FOR MV MERIDIAN LAGOON", "description": "Please upgrade MV Meridian Lagoon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-06 01:00"}, {"ticket_id": "MRL-100650", "created_at": "2025-04-05 12:33", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Harmattan Navigator", "imo": "IMO 9520912", "subject": "Invoice query - Atlântico Sul Navegação", "description": "We do not recognise line items on the latest invoice for MV Harmattan Navigator. Can you send a breakdown per service? Regards, Accounts team, Atlântico Sul Navegação.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-10 08:00"}, {"ticket_id": "MRL-100658", "created_at": "2025-04-05 15:53", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Crest", "imo": "IMO 9891177", "subject": "Suspend service on MV Polar Crest during dry dock", "description": "MV Polar Crest goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-12 15:00"}, {"ticket_id": "MRL-100653", "created_at": "2025-04-05 22:44", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Wave", "imo": "IMO 9480497", "subject": "URGENT - MT Scarlet Wave offline", "description": "Complete outage on MT Scarlet Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-05 10:00"}, {"ticket_id": "MRL-100649", "created_at": "2025-04-05 22:53", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Portal access for new ops manager - Thraki Product Tankers", "description": "Good day,\n\nDo you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-08 02:00"}, {"ticket_id": "MRL-100662", "created_at": "2025-04-06 01:06", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-9197", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-06 19:00"}, {"ticket_id": "MRL-100667", "created_at": "2025-04-06 02:26", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Pioneer", "imo": "IMO 9515254", "subject": "Antenna fault on MT Solstice Pioneer", "description": "ETO on MT Solstice Pioneer reports antenna stuck in azimuth, fault code E-4766. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-07 10:00"}, {"ticket_id": "MRL-100666", "created_at": "2025-04-06 03:00", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Solstice Pioneer", "imo": "IMO 9358814", "subject": "Coverage question Baltic Sea", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-10 16:00"}, {"ticket_id": "MRL-100669", "created_at": "2025-04-06 03:49", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Reef", "imo": "IMO 9654311", "subject": "Installation schedule for MV Mistral Reef", "description": "When can the install team board MV Mistral Reef in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-08 16:00"}, {"ticket_id": "MRL-100671", "created_at": "2025-04-06 04:13", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "URGENT - our vessel offline", "description": "Good day,\n\nour vessel () has no connectivity at all. Antenna status LED red, error E-2725. Vessel in North Sea. Please call the bridge sat phone.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-06 04:00"}, {"ticket_id": "MRL-100661", "created_at": "2025-04-06 05:49", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "URGENT - MV Silver Beacon offline", "description": "MV Silver Beacon (IMO 9537460) has no connectivity at all. Antenna status LED red, error E-7470. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-06 16:00"}, {"ticket_id": "MRL-100660", "created_at": "2025-04-06 07:21", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "Slow crew internet on MV Harmattan Carrier", "description": "Crew on MV Harmattan Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-09 16:00"}, {"ticket_id": "MRL-100665", "created_at": "2025-04-06 08:00", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Carrier", "imo": "IMO 9257785", "subject": "Phishing attempt reported by MV Golden Carrier crew", "description": "Cyber dashboard raised alert E-7653 for MV Golden Carrier: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-12 10:00"}, {"ticket_id": "MRL-100664", "created_at": "2025-04-06 11:22", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-13 08:00"}, {"ticket_id": "MRL-100670", "created_at": "2025-04-06 12:32", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Atoll", "imo": "IMO 9435064", "subject": "Suspicious traffic flagged - MV Silve rAtoll", "description": "Cyber dashboard raised alert E-2521 for MV Silver Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-07 18:00"}, {"ticket_id": "MRL-100668", "created_at": "2025-04-06 13:51", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Boreal Atoll", "imo": "IMO 9240914", "subject": "Degraded VSAT performance on MV Boreal Atoll", "description": "We see repeated link drops on MV Boreal Atoll. Modem log shows error E-8410 every few hours. Vessel currently Malacca Strait. ETA next port Cape Town.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-07 23:00"}, {"ticket_id": "MRL-100663", "created_at": "2025-04-06 20:33", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Boreal Pioneer", "imo": "IMO 9339416", "subject": "Credit note request Nordhav Offshore AS", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Nordhav Offshore AS fleet, our auditors are asking.\n\nThanks and regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-15 07:00"}, {"ticket_id": "MRL-100679", "created_at": "2025-04-07 00:14", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "MV Iron Wave: BDU fault code E-2798", "description": "Below-deck unit on MV Iron Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-09 01:00"}, {"ticket_id": "MRL-100682", "created_at": "2025-04-07 01:00", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Onyx Falcon", "imo": "IMO 9599822", "subject": "MV Onyx Falcon: slow connection and packet loss", "description": "Hello,\n\nWe see repeated link drops on MV Onyx Falcon. Modem log shows error E-4892 every few hours. Vessel currently Malacca Strait. ETA next port Antwerp.\n\nBest regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-09 10:00"}, {"ticket_id": "MRL-100673", "created_at": "2025-04-07 03:05", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "Suspend service on MV Coral Wave during dry dock", "description": "Please upgrade MV Coral Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-10 08:00"}, {"ticket_id": "MRL-100683", "created_at": "2025-04-07 03:18", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "New build connectivity setup Vestkyst Seismikk AS", "description": "Commissioning on MV Tramontane Voyager completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-16 16:00"}, {"ticket_id": "MRL-100681", "created_at": "2025-04-07 07:02", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "Sealink Cyber alert on MV Solstice Breeze", "description": "Master of MV Solstice Breeze reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-08 07:00"}, {"ticket_id": "MRL-100676", "created_at": "2025-04-07 07:38", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Do you have LEO coverage in Sea of Marmara? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-11 23:00"}, {"ticket_id": "MRL-100675", "created_at": "2025-04-07 11:29", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Tramontane Atoll", "imo": "IMO 9744726", "subject": "Crew data quota question  -MV Tramontane Atoll", "description": "Captain of MV Tramontane Atoll asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-08 03:00"}, {"ticket_id": "MRL-100677", "created_at": "2025-04-07 12:50", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Voyager", "imo": "IMO 9811048", "subject": "Coverage question Mediterranean", "description": "Please send the current signed contract and SLA annex for Cantábrico Naviera SA, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-10 11:00"}, {"ticket_id": "MRL-100680", "created_at": "2025-04-07 14:07", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Orion", "imo": "IMO 9697222", "subject": "Suspend service on MV Kystfjord Orion during dry dock", "description": "We need the crew welfare package activated on MV Kystfjord Orion before next crew change in Jebel Ali.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-13 11:00"}, {"ticket_id": "MRL-100678", "created_at": "2025-04-07 14:38", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Polar Beacon", "imo": "IMO 9856024", "subject": "Crew wifi vouchers not working on MV Polar Beacon", "description": "Crew wifi on MV Polar Beacon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-14 00:00"}, {"ticket_id": "MRL-100672", "created_at": "2025-04-07 21:24", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Lagoon", "imo": "IMO 9879375", "subject": "Coverage uqestion Barents Sea", "description": "Hello,\n\nDo you have LEO coverage in Barents Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nDPA, Ligurian Star Cruises", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-12 00:00"}, {"ticket_id": "MRL-100674", "created_at": "2025-04-07 22:02", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "Invoice query - Haeryu Ocean Lines", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Haeryu Ocean Lines fleet, our auditors are asking.\n\nBest regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-11 15:00"}, {"ticket_id": "MRL-100688", "created_at": "2025-04-08 00:18", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Ivory Lyra", "imo": "IMO 9405540", "subject": "Portal access for new ops manager - Thraki Product Tankers", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Thraki Product Tankers, we cannot locate our copy.\n\nBest regards,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-10 20:00"}, {"ticket_id": "MRL-100689", "created_at": "2025-04-08 00:49", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "Question about charges for MV Nordic Carrier", "description": "The overage charges for MV Nordic Carrier look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-09 03:00"}, {"ticket_id": "MRL-100691", "created_at": "2025-04-08 02:15", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sapphire Carrier", "imo": "IMO 9385817", "subject": "MV Sapphire Carrier: complete loss of connectivity", "description": "MV Sapphire Carrier (IMO 9385817) has no connectivity at all. Antenna status LED red, error E-9036. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-08 13:00"}, {"ticket_id": "MRL-100684", "created_at": "2025-04-08 02:34", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Breeze", "imo": "IMO 9435753", "subject": "Suspend service on MV Cobalt Breeze during dry dock", "description": "Please upgrade MV Cobalt Breeze to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-12 17:00"}, {"ticket_id": "MRL-100693", "created_at": "2025-04-08 03:50", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Coverage question North Sea", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-09 23:00"}, {"ticket_id": "MRL-100690", "created_at": "2025-04-08 05:22", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Breeze", "imo": "IMO 9278002", "subject": "Coverage question Norwegian Sea", "description": "Hi support team,\n\nDo you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-12 05:00"}, {"ticket_id": "MRL-100694", "created_at": "2025-04-08 06:06", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Navigator", "imo": "IMO 9774446", "subject": "Suspicious traffic flagged - MV Sapphire Navigator", "description": "Master of MV Sapphire Navigator reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-10 06:00"}, {"ticket_id": "MRL-100692", "created_at": "2025-04-08 09:03", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Aurora Current", "imo": "IMO 9803132", "subject": "Invoice query - Gascogne Gaz Maritime", "description": "Requesting a copy of all invoices for the last quarter for Gascogne Gaz Maritime fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-16 08:00"}, {"ticket_id": "MRL-100687", "created_at": "2025-04-08 09:28", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "URGENT - MV Iron Current offline", "description": "MV Iron Current (IMO 9861421) has no connectivity at all. Antenna status LED red, error E-2932. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-08 06:00"}, {"ticket_id": "MRL-100695", "created_at": "2025-04-08 10:14", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ostro Beacon", "imo": "IMO 9860702", "subject": "SEALINK CYBER ALERT ON MV OSTRO BEACON", "description": "Hi support team,\n\nCyber dashboard raised alert E-1685 for MV Ostro Beacon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nTechnical Dept, Cantábrico Naviera SA", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-09 08:00"}, {"ticket_id": "MRL-100685", "created_at": "2025-04-08 15:56", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Guardian", "imo": "IMO 9871543", "subject": "Coverage question North Sea", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-15 13:00"}, {"ticket_id": "MRL-100686", "created_at": "2025-04-08 17:10", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Zephyr Horizon", "imo": "IMO 9600310", "subject": "MV Zephyr Horizon: slow connection and packet loss", "description": "We see repeated link drops on MV Zephyr Horizon. Modem log shows error E-7023 every few hours. Vessel currently Mediterranean. ETA next port Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-17 18:00"}, {"ticket_id": "MRL-100699", "created_at": "2025-04-09 00:23", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Trader", "imo": "IMO 9348376", "subject": "Activate crew wifi package on MV Solstice Trader", "description": "Please upgrade MV Solstice Trader to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-16 19:00"}, {"ticket_id": "MRL-100710", "created_at": "2025-04-09 01:03", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "New build connectivity setup Konkan Coast Carriers", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.\n\nBrgds,\nDPA, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-12 07:00"}, {"ticket_id": "MRL-100701", "created_at": "2025-04-09 01:33", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sirocco Tern", "imo": "IMO 9440198", "subject": "Slow crew internet on MV Sirocco Tern", "description": "Captain of MV Sirocco Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-15 03:00"}, {"ticket_id": "MRL-100707", "created_at": "2025-04-09 03:30", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Cobalt Trader", "imo": "IMO 9766061", "subject": "No link on MV Cobalt Trader since 0400 UTC", "description": "Complete outage on MV Cobalt Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100703", "created_at": "2025-04-09 04:05", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "MT Crimson Carrier: BDU fault code E-3227", "description": "After heavy weather the radome on MT Crimson Carrier has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-13 22:00"}, {"ticket_id": "MRL-100697", "created_at": "2025-04-09 04:30", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Nordic Current", "imo": "IMO 9851270", "subject": "MV Nordic Current - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Nordic Current. Modem log shows error E-3063 every few hours. Vessel currently Arabian Sea. ETA next port Cape Town.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-09 20:00"}, {"ticket_id": "MRL-100704", "created_at": "2025-04-09 04:43", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Beacon", "imo": "IMO 9353448", "subject": "URGENT-  MV Nordic Beacon offline", "description": "Hello,\n\nComplete outage on MV Nordic Beacon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-09 02:00"}, {"ticket_id": "MRL-100706", "created_at": "2025-04-09 06:18", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "Degraded VSAT performance on MV Silver Meteor", "description": "Performance on MV Silver Meteor degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-15 08:00"}, {"ticket_id": "MRL-100700", "created_at": "2025-04-09 08:53", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Invoice query - Celtic Sea Trawlers Ltd", "description": "Requesting a copy of all invoices for the last quarter for Celtic Sea Trawlers Ltd fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-13 14:00"}, {"ticket_id": "MRL-100708", "created_at": "2025-04-09 09:20", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-12 21:00"}, {"ticket_id": "MRL-100713", "created_at": "2025-04-09 12:44", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Ivory Comet", "imo": "IMO 9815874", "subject": "Plan change request for MV Ivory Comet", "description": "Hello,\n\nPlease upgrade MV Ivory Comet to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-11 03:00"}, {"ticket_id": "MRL-100714", "created_at": "2025-04-09 13:50", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Lyra", "imo": "IMO 9439797", "subject": "Degraded VSAT performance on MV Austral Lyra", "description": "Hi support team,\n\nMaster on MV Austral Lyra (IMO 9439797) reports very slow internet since Shanghai departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-10 21:00"}, {"ticket_id": "MRL-100698", "created_at": "2025-04-09 15:52", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Mistral Wave", "imo": "IMO 9325659", "subject": "Slow crew internet on MV Mistral Wave", "description": "Crew on MV Mistral Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-18 01:00"}, {"ticket_id": "MRL-100705", "created_at": "2025-04-09 18:32", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Tern", "imo": "IMO 9660231", "subject": "Activate crew wifi package on MV Onyx Tern", "description": "We need the crew welfare package activated on MV Onyx Tern before next crew change in Shanghai.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-14 11:00"}, {"ticket_id": "MRL-100696", "created_at": "2025-04-09 19:33", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Harmattan Rigel", "imo": "IMO 9867621", "subject": "No link on MT Harmattan Rigel since 0400 UTC", "description": "Complete outage on MT Harmattan Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-09 10:00"}, {"ticket_id": "MRL-100711", "created_at": "2025-04-09 20:50", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Sirocco Atoll", "imo": "IMO 9465552", "subject": "No link on MV Sirocco Atoll since 0400 UTC", "description": "MV Sirocco Atoll (IMO 9465552) has no connectivity at all. Antenna status LED red, error E-4327. Vessel in South Atlantic. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-10 10:00"}, {"ticket_id": "MRL-100702", "created_at": "2025-04-09 20:54", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Polar Albatross", "imo": "IMO 9632351", "subject": "INVOICE QUERY - LEVANTINE CRESCENT SHIPPING", "description": "The overage charges for MT Polar Albatross look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-14 23:00"}, {"ticket_id": "MRL-100712", "created_at": "2025-04-09 22:43", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Equinox Horizon", "imo": "IMO 9675793", "subject": "Credit note request Nordhav Offshore AS", "description": "We do not recognise line items on the latest invoice for MV Equinox Horizon. Can you send a breakdown per service? Regards, Accounts team, Nordhav Offshore AS.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-16 18:00"}, {"ticket_id": "MRL-100709", "created_at": "2025-04-09 23:03", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Guardian", "imo": "IMO 9694529", "subject": "Antenna fault on MV Nordic Guardian", "description": "ETO on MV Nordic Guardian reports antenna stuck in azimuth, fault code E-3594. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-16 12:00"}, {"ticket_id": "MRL-100725", "created_at": "2025-04-10 03:01", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Guardian", "imo": "IMO 9820295", "subject": "MV Onyx Guardian - link keeps dropping since yesterday", "description": "Performance on MV Onyx Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-11 07:00"}, {"ticket_id": "MRL-100730", "created_at": "2025-04-10 03:15", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Amber Vega", "imo": "IMO 9507116", "subject": "Crew wifi vouchers not working on FV Amber Vega", "description": "Captain of FV Amber Vega asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-15 22:00"}, {"ticket_id": "MRL-100728", "created_at": "2025-04-10 03:49", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "Installation schedule for MV Crimson Reef", "description": "When can the install team board MV Crimson Reef in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-13 05:00"}, {"ticket_id": "MRL-100717", "created_at": "2025-04-10 04:19", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Equinox Petrel", "imo": "IMO 9790517", "subject": "Crew data quota question - MV Equinox Petrel", "description": "Hi support team,\n\nCaptain of MV Equinox Petrel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nDPA, Vestkyst Seismikk AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-11 07:00"}, {"ticket_id": "MRL-100718", "created_at": "2025-04-10 04:51", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Tern", "imo": "IMO 9874882", "subject": "Spar epart request - MV Polar Tern", "description": "ETO on MV Polar Tern reports antenna stuck in azimuth, fault code E-5989. Manual repointing works temporarily. Requesting service visit in Piraeus.", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-17 02:00"}, {"ticket_id": "MRL-100727", "created_at": "2025-04-10 05:38", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "Spare part request - MV Cobalt Tern", "description": "Below-deck unit on MV Cobalt Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-11 07:00"}, {"ticket_id": "MRL-100731", "created_at": "2025-04-10 06:08", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Tern", "imo": "IMO 9874882", "subject": "Degraded VSAT performance on MV Polar Tern", "description": "Performance on MV Polar Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-04-13 01:00"}, {"ticket_id": "MRL-100722", "created_at": "2025-04-10 06:26", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "FV Golden Current: BDU fault code E-6581", "description": "After heavy weather the radome on FV Golden Current has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-10 13:00"}, {"ticket_id": "MRL-100716", "created_at": "2025-04-10 07:19", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "No link on MV Ivory Horizon sinec 0400 UTC", "description": "Complete outage on MV Ivory Horizon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-11 13:00"}, {"ticket_id": "MRL-100724", "created_at": "2025-04-10 10:58", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Tide", "imo": "IMO 9361287", "subject": "MV Coral Tide - link keeps dropping since yesterday", "description": "Hi support team,\n\nMaster on MV Coral Tide (IMO 9361287) reports very slow internet since Las Palmas departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-10 06:00"}, {"ticket_id": "MRL-100720", "created_at": "2025-04-10 11:21", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Crest", "imo": "IMO 9891177", "subject": "Contract documents request - Waddenzee Offshore BV", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-11 14:00"}, {"ticket_id": "MRL-100732", "created_at": "2025-04-10 13:38", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Karpas Maritime Ltd", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Karpas Maritime Ltd fleet. Can you set up an account?\n\nThanks and regards,\nTechnical Dept, Karpas Maritime Ltd", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-11 07:00"}, {"ticket_id": "MRL-100729", "created_at": "2025-04-10 15:53", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "MV Levante Orion: slow connection and packet loss", "description": "Master on MV Levante Orion (IMO 9264752) reports very slow internet since Piraeus departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-10 13:00"}, {"ticket_id": "MRL-100715", "created_at": "2025-04-10 15:55", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Star", "imo": "IMO 9692210", "subject": "Degraded VSAT performance on MT Iron Star", "description": "We see repeated link drops on MT Iron Star. Modem log shows error E-8612 every few hours. Vessel currently South Atlantic. ETA next port Aberdeen.", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-18 23:00"}, {"ticket_id": "MRL-100733", "created_at": "2025-04-10 19:30", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Trader", "imo": "IMO 9442184", "subject": "Suspend service on MV Coral Trader during dry dock", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Coral Trader before next crew change in Hamburg.\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-16 09:00"}, {"ticket_id": "MRL-100719", "created_at": "2025-04-10 22:13", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Levante Reef", "imo": "IMO 9446441", "subject": "Slow crew internet on MV Levante Reef", "description": "Captain of MV Levante Reef asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-11 06:00"}, {"ticket_id": "MRL-100721", "created_at": "2025-04-10 22:42", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Lyra", "imo": "IMO 9439797", "subject": "MV Austral Lyra: slow connection and packet loss", "description": "Master on MV Austral Lyra (IMO 9439797) reports very slow internet since Piraeus departure. SNR fluctuating around 7.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-12 00:00"}, {"ticket_id": "MRL-100726", "created_at": "2025-04-10 22:47", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Arctic Breeze", "imo": "IMO 9876426", "subject": "Commissioning report pending - MV Arctic Breeze", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-12 00:00"}, {"ticket_id": "MRL-100723", "created_at": "2025-04-10 23:39", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Ostro Dawn", "imo": "IMO 9199268", "subject": "MV Ostro Dawn: complete loss of connectivity", "description": "Good day,\n\nComplete outage on MV Ostro Dawn. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-11 11:00"}, {"ticket_id": "MRL-100744", "created_at": "2025-04-11 01:47", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Crest", "imo": "IMO 9494553", "subject": "Activate crew wifi package on MV Equinox Crest", "description": "Please upgrade MV Equinox Crest to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-16 05:00"}, {"ticket_id": "MRL-100742", "created_at": "2025-04-11 01:55", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "Contract documents request - Kattegat Container Line", "description": "Please send the current signed contract and SLA annex for Kattegat Container Line, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-20 15:00"}, {"ticket_id": "MRL-100734", "created_at": "2025-04-11 03:37", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "Sealink Cyber alert on MV Golden Falcon", "description": "Cyber dashboard raised alert E-5005 for MV Golden Falcon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-12 17:00"}, {"ticket_id": "MRL-100746", "created_at": "2025-04-11 03:52", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "Suspend service on MV Iron Pioneer during dry dock", "description": "MV Iron Pioneer goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-19 15:00"}, {"ticket_id": "MRL-100737", "created_at": "2025-04-11 07:51", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Mistral Carrier", "imo": "IMO 9377987", "subject": "High latency reported by master, MT Mistral Carrier", "description": "Performance on MT Mistral Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-12 06:00"}, {"ticket_id": "MRL-100747", "created_at": "2025-04-11 09:58", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Azure Rigel", "imo": "IMO 9843948", "subject": "Invoice query - Frisia Nordsee Bereederung", "description": "Requesting a copy of all invoices for the last quarter for Frisia Nordsee Bereederung fleet, our auditors are asking.", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-19 02:00"}, {"ticket_id": "MRL-100745", "created_at": "2025-04-11 11:45", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "Antenna fault on MV Onyx Spirit", "description": "After heavy weather the radome on MV Onyx Spirit has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-100748", "created_at": "2025-04-11 14:29", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Navigator", "imo": "IMO 9203588", "subject": "MV Iron Navigator - link keeps dropping since yesterday", "description": "Master on MV Iron Navigator (IMO 9203588) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-11 20:00"}, {"ticket_id": "MRL-100739", "created_at": "2025-04-11 14:44", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "QUESTION ABOUT CHARGES FOR OUR VESSEL", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-20 11:00"}, {"ticket_id": "MRL-100736", "created_at": "2025-04-11 17:45", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Mistral Voyager", "imo": "IMO 9259953", "subject": "MV Mistral Voyager: BDU fault code E-3874", "description": "Dear support team,\n\nBelow-deck unit on MV Mistral Voyager rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?\n\nBrgds,\nFleet Ops, Øresund Bulk ApS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-11 19:00"}, {"ticket_id": "MRL-100738", "created_at": "2025-04-11 19:50", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "COVERAGE QUESTION INDIAN OCEAN", "description": "Please send the current signed contract and SLA annex for Ligurian Star Cruises, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-17 05:00"}, {"ticket_id": "MRL-100735", "created_at": "2025-04-11 20:47", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Guardian", "imo": "IMO 9575876", "subject": "Invoice query - Bosphorus Crescent Denizcilik", "description": "We do not recognise line items on the latest invoice for MV Harmattan Guardian. Can you send a breakdown per service? Regards, Accounts team, Bosphorus Crescent Denizcilik.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-19 06:00"}, {"ticket_id": "MRL-100741", "created_at": "2025-04-11 21:01", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Silver Altair", "imo": "IMO 9107186", "subject": "MV Silver Altair - link keeps dropping since yesterday", "description": "Performance on MV Silver Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-18 03:00"}, {"ticket_id": "MRL-100740", "created_at": "2025-04-11 21:04", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Nordic Navigator", "imo": "IMO 9522441", "subject": "Commissioning report pending - MT Nordic Navigator", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.\n\nBest regards,\nTechnical Dept, Hormuz Falcon Tankers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-20 12:00"}, {"ticket_id": "MRL-100743", "created_at": "2025-04-11 21:41", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Tern", "imo": "IMO 9758844", "subject": "Suspicious traffic flagged - MV Austral Tern", "description": "Cyber dashboard raised alert E-8604 for MV Austral Tern: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-14 16:00"}, {"ticket_id": "MRL-100757", "created_at": "2025-04-12 01:04", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-12 16:00"}, {"ticket_id": "MRL-100755", "created_at": "2025-04-12 04:33", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Harmattan Tide", "imo": "IMO 9754501", "subject": "Credit note request Agulhas Current Shipping", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Harmattan Tide. Can you send a breakdown per service? Regards, Accounts team, Agulhas Current Shipping.\n\nBrgds,\nFleet Ops, Agulhas Current Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-17 07:00"}, {"ticket_id": "MRL-100753", "created_at": "2025-04-12 05:23", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Comet", "imo": "IMO 9609809", "subject": "MV Arctic Comet: BDU fault code E-4095", "description": "Good day,\n\nETO on MV Arctic Comet reports antenna stuck in azimuth, fault code E-3081. Manual repointing works temporarily. Requesting service visit in Antwerp.\n\nThanks and regards,\nTechnical Dept, Baltic Amber Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-12 09:00"}, {"ticket_id": "MRL-100760", "created_at": "2025-04-12 05:39", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Spirit", "imo": "IMO 9765641", "subject": "Installation schedule for MV Cobalt Spirit", "description": "We are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-15 16:00"}, {"ticket_id": "MRL-100761", "created_at": "2025-04-12 06:40", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Emerald Spirit", "imo": "IMO 9816361", "subject": "Suspend service on MV Emerald Spirit during dry dock", "description": "Hi support team,\n\nMV Emerald Spirit goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-14 08:00"}, {"ticket_id": "MRL-100750", "created_at": "2025-04-12 09:13", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "Activate crew wifi package on MV Coral Wave", "description": "MV Coral Wave goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-17 13:00"}, {"ticket_id": "MRL-100758", "created_at": "2025-04-12 12:26", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Ivory Trader", "imo": "IMO 9830161", "subject": "Slow crew internet on FV Ivory Trader", "description": "Crew on FV Ivory Trader cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-14 16:00"}, {"ticket_id": "MRL-100759", "created_at": "2025-04-12 13:22", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Golden Rigel", "imo": "IMO 9555230", "subject": "Phishing attempt reported by MV Goldne Rigel crew", "description": "Cyber dashboard raised alert E-7209 for MV Golden Rigel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-12 08:00"}, {"ticket_id": "MRL-100762", "created_at": "2025-04-12 14:36", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Comet", "imo": "IMO 9588794", "subject": "Activate crew wifi package on MV Zephyr Comet", "description": "MV Zephyr Comet goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-13 10:00"}, {"ticket_id": "MRL-100752", "created_at": "2025-04-12 15:37", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Nordic Trader", "imo": "IMO 9261554", "subject": "Antenna fault on MV Nordic Trader", "description": "After heavy weather the radome on MV Nordic Trader has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-16 14:00"}, {"ticket_id": "MRL-100763", "created_at": "2025-04-12 17:57", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Polar Lyra", "imo": "IMO 9465435", "subject": "Phishing attempt reported by MV Polar Lyra crew", "description": "Master of MV Polar Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-16 18:00"}, {"ticket_id": "MRL-100764", "created_at": "2025-04-12 19:32", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "Spare part request - MV Meridian Petrel", "description": "Hi support team,\n\nBelow-deck unit on MV Meridian Petrel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?\n\nBest regards,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-13 08:00"}, {"ticket_id": "MRL-100751", "created_at": "2025-04-12 21:20", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Baltic Meteor", "imo": "IMO 9479591", "subject": "Coverage question Baltic Sea", "description": "Please send the current signed contract and SLA annex for Lofoten Havfiske AS, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-21 09:00"}, {"ticket_id": "MRL-100756", "created_at": "2025-04-12 21:56", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sapphire Tide", "imo": "IMO 9623104", "subject": "Commissioning report pending - MT Sapphire Tide", "description": "We are adding a newbuild to the fleet, delivery 2026-02. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-21 23:00"}, {"ticket_id": "MRL-100765", "created_at": "2025-04-12 22:13", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ostro Falcon", "imo": "IMO 9354258", "subject": "Antenna fault on MV Ostro Falcon", "description": "Dear support team,\n\nETO on MV Ostro Falcon reports antenna stuck in azimuth, fault code E-8880. Manual repointing works temporarily. Requesting service visit in Antwerp.\n\nBrgds,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-13 01:00"}, {"ticket_id": "MRL-100749", "created_at": "2025-04-12 23:12", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Harmattan Tide", "imo": "IMO 9754501", "subject": "Contract documents request - Agulha sCurrent Shipping", "description": "Dear support team,\n\nDo you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.\n\nBrgds,\nMarine Superintendent, Agulhas Current Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-19 19:00"}, {"ticket_id": "MRL-100754", "created_at": "2025-04-12 23:21", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "our vesse:l BDU fault code E-8991", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-8674. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-20 06:00"}, {"ticket_id": "MRL-100772", "created_at": "2025-04-13 01:39", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Equinox Horizon", "imo": "IMO 9675793", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV EQUINOX HORIZON", "description": "Hello,\n\nPlease upgrade MV Equinox Horizon to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-17 16:00"}, {"ticket_id": "MRL-100768", "created_at": "2025-04-13 02:49", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Zephyr Lagoon", "imo": "IMO 9820087", "subject": "Plan change request for MV Zephyr Lagoon", "description": "Good day,\n\nWe need the crew welfare package activated on MV Zephyr Lagoon before next crew change in Valletta.\n\nThanks and regards,\nDPA, Firth of Clyde Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-21 09:00"}, {"ticket_id": "MRL-100770", "created_at": "2025-04-13 04:33", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Comet", "imo": "IMO 9180334", "subject": "MV Golden Comet: slow connection and packet loss", "description": "We see repeated link drops on MV Golden Comet. Modem log shows error E-8043 every few hours. Vessel currently North Sea. ETA next port Shanghai.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-16 13:00"}, {"ticket_id": "MRL-100773", "created_at": "2025-04-13 05:05", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "OUR VESSEL: SLOW CONNECTION AND PACKET LOSS", "description": "Good day,\n\nWe see repeated link drops on our vessel. Modem log shows error E-2264 every few hours. Vessel currently North Sea. ETA next port Singapore.\n\nBest regards,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-13 13:00"}, {"ticket_id": "MRL-100767", "created_at": "2025-04-13 09:05", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Meridian Star", "imo": "IMO 9384291", "subject": "Coverage question North Sea", "description": "Please send the current signed contract and SLA annex for Haeryu Ocean Lines, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-17 01:00"}, {"ticket_id": "MRL-100766", "created_at": "2025-04-13 09:22", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Voyager", "imo": "IMO 9100164", "subject": "Installation schedul efor MV Equinox Voyager", "description": "When can the install team board MV Equinox Voyager in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-15 12:00"}, {"ticket_id": "MRL-100771", "created_at": "2025-04-13 09:46", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "Phishing attempt reported by MV Arctic Horizon crew", "description": "Good day,\n\nMaster of MV Arctic Horizon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nDPA, Baltic Amber Shipping", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-14 05:00"}, {"ticket_id": "MRL-100774", "created_at": "2025-04-13 16:57", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Aurora Current", "imo": "IMO 9803132", "subject": "MT Aurora Current - link keeps dropping since yesterday", "description": "Master on MT Aurora Current (IMO 9803132) reports very slow internet since Hamburg departure. SNR fluctuating around 4.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-21 18:00"}, {"ticket_id": "MRL-100769", "created_at": "2025-04-13 17:12", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "Suspend service on MV Ostro Voyager during dry dock", "description": "Hi support team,\n\nMV Ostro Voyager goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-16 12:00"}, {"ticket_id": "MRL-100775", "created_at": "2025-04-13 23:52", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Aurora Trader", "imo": "IMO 9534925", "subject": "Crew data quota question - MV Aurora Trader", "description": "Crew on MV Aurora Trader cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-17 21:00"}, {"ticket_id": "MRL-100781", "created_at": "2025-04-14 01:55", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Austral Orion", "imo": "IMO 9493949", "subject": "Credit note request Agulhas Current Shipping", "description": "We do not recognise line items on the latest invoice for MV Austral Orion. Can you send a breakdown per service? Regards, Accounts team, Agulhas Current Shipping.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-19 20:00"}, {"ticket_id": "MRL-100782", "created_at": "2025-04-14 02:42", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Zephyr Crest", "imo": "IMO 9543603", "subject": "Question about charges for MT Zephyr Crest", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MT Zephyr Crest. Can you send a breakdown per service? Regards, Accounts team, Thraki Product Tankers.\n\nBrgds,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-18 10:00"}, {"ticket_id": "MRL-100785", "created_at": "2025-04-14 03:16", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Baltic Voyager", "imo": "IMO 9252591", "subject": "Slow crew internet on MV Baltic Voyager", "description": "Crew wifi on MV Baltic Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-20 04:00"}, {"ticket_id": "MRL-100776", "created_at": "2025-04-14 05:32", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Crest", "imo": "IMO 9500716", "subject": "Spare part request - MV Emerald Crest", "description": "Hi support team,\n\nETO on MV Emerald Crest reports antenna stuck in azimuth, fault code E-9663. Manual repointing works temporarily. Requesting service visit in Las Palmas.\n\nBest regards,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-21 03:00"}, {"ticket_id": "MRL-100783", "created_at": "2025-04-14 05:35", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "Degraded VSAT performance on MV Golden Altair", "description": "Master on MV Golden Altair (IMO 9267077) reports very slow internet since Piraeus departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-15 01:00"}, {"ticket_id": "MRL-100778", "created_at": "2025-04-14 13:40", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Coverage question Baltic Sea", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-23 04:00"}, {"ticket_id": "MRL-100777", "created_at": "2025-04-14 16:06", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Solstice Crest", "imo": "IMO 9185700", "subject": "High latency reported by master, MV Solstice Crest", "description": "Performance on MV Solstice Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-14 10:00"}, {"ticket_id": "MRL-100779", "created_at": "2025-04-14 16:50", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Silver Current", "imo": "IMO 9154232", "subject": "Question about charges for MV Silver Current", "description": "Requesting a copy of all invoices for the last quarter for Atlântico Azul Navegação fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-22 23:00"}, {"ticket_id": "MRL-100784", "created_at": "2025-04-14 18:00", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "Suspend service on MV Coral Voyager during dry dock", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Coral Voyager before next crew change in Shanghai.\n\nBest regards,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-22 03:00"}, {"ticket_id": "MRL-100780", "created_at": "2025-04-14 19:25", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Solstice Tide", "imo": "IMO 9333462", "subject": "MT SOLSTICE TIDE: BDU FAULT CODE E-4836", "description": "After heavy weather the radome on MT Solstice Tide has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-19 23:00"}, {"ticket_id": "MRL-100798", "created_at": "2025-04-15 00:38", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Atoll", "imo": "IMO 9469534", "subject": "No link on MV Austral Atoll isnce 0400 UTC", "description": "MV Austral Atoll (IMO 9469534) has no connectivity at all. Antenna status LED red, error E-4224. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-15 08:00"}, {"ticket_id": "MRL-100794", "created_at": "2025-04-15 00:39", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Tern", "imo": "IMO 9789996", "subject": "Degraded VSAT performance on MT Arctic Tern", "description": "We see repeated link drops on MT Arctic Tern. Modem log shows error E-6372 every few hours. Vessel currently Arabian Sea. ETA next port Antwerp.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-15 07:00"}, {"ticket_id": "MRL-100795", "created_at": "2025-04-15 02:34", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "FV Equinox Navigator: complete loss of connectivity", "description": "FV Equinox Navigator (IMO 9595838) has no connectivity at all. Antenna status LED red, error E-5951. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-15 06:00"}, {"ticket_id": "MRL-100796", "created_at": "2025-04-15 05:06", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "Degraded VSAT performance on MV Silver Tern", "description": "Dear support team,\n\nMaster on MV Silver Tern (IMO 9225976) reports very slow internet since Las Palmas departure. SNR fluctuating around 6.3 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Konkan Coast Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-16 22:00"}, {"ticket_id": "MRL-100786", "created_at": "2025-04-15 07:02", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Carrier", "imo": "IMO 9257785", "subject": "Antenna fault on MV Golden Carrier", "description": "After heavy weather the radome on MV Golden Carrier has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-16 11:00"}, {"ticket_id": "MRL-100788", "created_at": "2025-04-15 07:41", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "Phishing attempt reported by MV Scarlet Altair crew", "description": "Dear support team,\n\nCyber dashboard raised alert E-9354 for MV Scarlet Altair: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-24 20:00"}, {"ticket_id": "MRL-100797", "created_at": "2025-04-15 08:19", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Guardian", "imo": "IMO 9593438", "subject": "MV Meridian Guardian: BDU fault code E-1633", "description": "Good day,\n\nBelow-deck unit on MV Meridian Guardian rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?\n\nBrgds,\nDPA, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-16 22:00"}, {"ticket_id": "MRL-100789", "created_at": "2025-04-15 08:21", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Star", "imo": "IMO 9276298", "subject": "Coverage question South China Sea", "description": "Our new operations manager needs portal access for the Delta Maas Shipping BV fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-17 03:00"}, {"ticket_id": "MRL-100793", "created_at": "2025-04-15 08:29", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Star", "imo": "IMO 9489211", "subject": "MV Polar Star: slow connection and packet loss", "description": "Performance on MV Polar Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-15 23:00"}, {"ticket_id": "MRL-100790", "created_at": "2025-04-15 13:05", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Polar Meteor", "imo": "IMO 9846201", "subject": "Suspend service on MV Polar Meteor during dry dock", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Polar Meteor before next crew change in Aberdeen.\n\nBrgds,\nMarine Superintendent, Agulhas Current Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-19 02:00"}, {"ticket_id": "MRL-100799", "created_at": "2025-04-15 14:06", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "Commissioning report pending - MT Baltic Reef", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-18 10:00"}, {"ticket_id": "MRL-100787", "created_at": "2025-04-15 14:10", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Amber Crest", "imo": "IMO 9239812", "subject": "Portal access for new ops manager - Gascogne Gaz Maritime", "description": "Good day,\n\nDo you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nDPA, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-22 19:00"}, {"ticket_id": "MRL-100792", "created_at": "2025-04-15 14:43", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Meteor", "imo": "IMO 9276389", "subject": "URGENT - MT Baltic Meteor offline", "description": "Hello,\n\nComplete outage on MT Baltic Meteor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nFleet Ops, Thraki Product Tankers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-15 05:00"}, {"ticket_id": "MRL-100791", "created_at": "2025-04-15 15:17", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Aurora Atoll", "imo": "IMO 9630250", "subject": "Activate crew wifi package on MV Aurora Atoll", "description": "Hi support team,\n\nPlease upgrade MV Aurora Atoll to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-24 03:00"}, {"ticket_id": "MRL-100808", "created_at": "2025-04-16 00:40", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Coral Meteor", "imo": "IMO 9873773", "subject": "Phishing attempt reported by MV Coral Meteor crew", "description": "Cyber dashboard raised alert E-5425 for MV Coral Meteor: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-23 13:00"}, {"ticket_id": "MRL-100811", "created_at": "2025-04-16 03:12", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Trader", "imo": "IMO 9497983", "subject": "Sealink Cyber alert on MV Zephyr Trader", "description": "Master of MV Zephyr Trader reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-19 10:00"}, {"ticket_id": "MRL-100806", "created_at": "2025-04-16 03:13", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Emerald Altair", "imo": "IMO 9141338", "subject": "High latency reported by master, MT Emerald Altair", "description": "Performance on MT Emerald Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-17 06:00"}, {"ticket_id": "MRL-100809", "created_at": "2025-04-16 05:29", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Credit note request Göta Älv Shortsea AB", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Göta Älv Shortsea AB.\n\nThanks and regards,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-25 02:00"}, {"ticket_id": "MRL-100804", "created_at": "2025-04-16 06:12", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "Contract documents request - Nordhav Offshore AS", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Nordhav Offshore AS, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-19 07:00"}, {"ticket_id": "MRL-100810", "created_at": "2025-04-16 06:49", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "High latency reported by master, MV Nordic Voyager", "description": "Good day,\n\nPerformance on MV Nordic Voyager degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-16 14:00"}, {"ticket_id": "MRL-100801", "created_at": "2025-04-16 06:51", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Perseus", "imo": "IMO 9379208", "subject": "Antenna fault on MV Kystfjord Perseus", "description": "Hi support team,\n\nBelow-deck unit on MV Kystfjord Perseus rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?\n\nBest regards,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-16 06:00"}, {"ticket_id": "MRL-100807", "created_at": "2025-04-16 06:57", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Trader", "imo": "IMO 9546320", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV POLAR TRADER", "description": "Please upgrade MV Polar Trader to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-24 09:00"}, {"ticket_id": "MRL-100805", "created_at": "2025-04-16 07:43", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "Invoice query - Frisia Nordsee Bereederung", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Frisia Nordsee Bereederung fleet, our auditors are asking.\n\nThanks and regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-25 02:00"}, {"ticket_id": "MRL-100813", "created_at": "2025-04-16 11:34", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Lyra", "imo": "IMO 9496771", "subject": "No link on MT Arctic Lyra since 0400 UTC", "description": "Dear support team,\n\nComplete outage on MT Arctic Lyra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nMarine Superintendent, Hormuz Falcon Tankers", "reported_priority": "P1", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100803", "created_at": "2025-04-16 17:24", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vela", "imo": "IMO 9461764", "subject": "Crew data quota question - MV Kystfjord Vela", "description": "Captain of MV Kystfjord Vela asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-22 08:00"}, {"ticket_id": "MRL-100812", "created_at": "2025-04-16 18:16", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Lyra", "imo": "IMO 9496771", "subject": "High latency reported by master, MT Arctic Lyra", "description": "We see repeated link drops on MT Arctic Lyra. Modem log shows error E-3316 every few hours. Vessel currently Persian Gulf. ETA next port Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-21 15:00"}, {"ticket_id": "MRL-100802", "created_at": "2025-04-16 18:44", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "Sealink Cyber alert on VM Onyx Lagoon", "description": "Master of MV Onyx Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-23 18:00"}, {"ticket_id": "MRL-100800", "created_at": "2025-04-16 20:00", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Our new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-25 09:00"}, {"ticket_id": "MRL-100819", "created_at": "2025-04-17 01:48", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Dear support team,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-8501. Manual repointing works temporarily. Requesting service visit in Valletta.\n\nBest regards,\nTechnical Dept, Armor Atlantique Armement", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-22 20:00"}, {"ticket_id": "MRL-100816", "created_at": "2025-04-17 04:05", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Spirit", "imo": "IMO 9485411", "subject": "Installation schedule for MV Austral Spirit", "description": "Commissioning on MV Austral Spirit completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-20 06:00"}, {"ticket_id": "MRL-100818", "created_at": "2025-04-17 06:59", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "MV Arctic Falcon: BDU fault code E-5155", "description": "After heavy weather the radome on MV Arctic Falcon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-17 16:00"}, {"ticket_id": "MRL-100824", "created_at": "2025-04-17 09:22", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Crest", "imo": "IMO 9288631", "subject": "URGENT - MV Crimson Crest offline", "description": "MV Crimson Crest (IMO 9288631) has no connectivity at all. Antenna status LED red, error E-9865. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-04-17 08:00"}, {"ticket_id": "MRL-100815", "created_at": "2025-04-17 10:23", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Trader", "imo": "IMO 9546320", "subject": "Crew data quota question - MV Polar Trader", "description": "Captain of MV Polar Trader asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-26 00:00"}, {"ticket_id": "MRL-100817", "created_at": "2025-04-17 14:39", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Altair", "imo": "IMO 9210919", "subject": "Degraded VSAT performance on MV Solstice Altair", "description": "Good day,\n\nMaster on MV Solstice Altair (IMO 9210919) reports very slow internet since Piraeus departure. SNR fluctuating around 8.2 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-18 21:00"}, {"ticket_id": "MRL-100814", "created_at": "2025-04-17 15:50", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Cobalt Tide", "imo": "IMO 9760134", "subject": "Spare part request - MT Cobalt Tide", "description": "After heavy weather the radome on MT Cobalt Tide has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-18 02:00"}, {"ticket_id": "MRL-100822", "created_at": "2025-04-17 17:47", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Boreal Crest", "imo": "IMO 9690004", "subject": "MT Boreal Crest - link keeps dropping since yesterday", "description": "Master on MT Boreal Crest (IMO 9690004) reports very slow internet since Las Palmas departure. SNR fluctuating around 7.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-25 13:00"}, {"ticket_id": "MRL-100823", "created_at": "2025-04-17 20:05", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Atoll", "imo": "IMO 9132698", "subject": "Spare part request - MV Amber Atoll", "description": "ETO on MV Amber Atoll reports antenna stuck in azimuth, fault code E-7743. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-18 17:00"}, {"ticket_id": "MRL-100820", "created_at": "2025-04-17 22:08", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Austral Tide", "imo": "IMO 9423877", "subject": "Contract documents request - Melita Bulk Carriers", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Melita Bulk Carriers fleet. Can you set up an account?\n\nThanks and regards,\nMarine Superintendent, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-19 15:00"}, {"ticket_id": "MRL-100821", "created_at": "2025-04-17 23:26", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "CREW DATA QUOTA QUESTION - MV HARMATTAN CARRIER", "description": "Captain of MV Harmattan Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-25 10:00"}, {"ticket_id": "MRL-100832", "created_at": "2025-04-18 00:56", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Lyra", "imo": "IMO 9318412", "subject": "Sealink Cyber alerto n MV Ivory Lyra", "description": "Cyber dashboard raised alert E-3952 for MV Ivory Lyra: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-18 18:00"}, {"ticket_id": "MRL-100840", "created_at": "2025-04-18 02:45", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Pioneer", "imo": "IMO 9743239", "subject": "Plan change request for MV Nordic Pioneer", "description": "Good day,\n\nMV Nordic Pioneer goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-21 14:00"}, {"ticket_id": "MRL-100836", "created_at": "2025-04-18 03:22", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Azure Wave", "imo": "IMO 9119490", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV AZURE WAVE", "description": "Good day,\n\nMaster of MV Azure Wave reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-18 10:00"}, {"ticket_id": "MRL-100841", "created_at": "2025-04-18 04:07", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Onyx Comet", "imo": "IMO 9592367", "subject": "FV Onyx Comet - link keeps dropping since yesterday", "description": "Hello,\n\nMaster on FV Onyx Comet (IMO 9592367) reports very slow internet since Singapore departure. SNR fluctuating around 6.8 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Lofoten Havfiske AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-20 00:00"}, {"ticket_id": "MRL-100825", "created_at": "2025-04-18 04:54", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Aurora Current", "imo": "IMO 9887334", "subject": "Credit note request Haeryu Ocean Lines", "description": "The overage charges for MV Aurora Current look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-23 10:00"}, {"ticket_id": "MRL-100826", "created_at": "2025-04-18 07:44", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Spirit", "imo": "IMO 9765641", "subject": "No link on MV Cobalt Spirit since 0400 UTC", "description": "Hello,\n\nComplete outage on MV Cobalt Spirit. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nMarine Superintendent, Cantábrico Naviera SA", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-19 21:00"}, {"ticket_id": "MRL-100833", "created_at": "2025-04-18 09:11", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "Plan change request for MT Nordic Tide", "description": "We need the crew welfare package activated on MT Nordic Tide before next crew change in Piraeus.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-20 19:00"}, {"ticket_id": "MRL-100830", "created_at": "2025-04-18 09:43", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Nordic Breeze", "imo": "IMO 9629990", "subject": "Question about charges for MV Nordic Breeze", "description": "The overage charges for MV Nordic Breeze look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-100838", "created_at": "2025-04-18 10:09", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "Spare part request - MV Onyx Spirit", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Onyx Spirit has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-19 22:00"}, {"ticket_id": "MRL-100834", "created_at": "2025-04-18 10:32", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "Credit note request Frisia Nordsee Bereederung", "description": "Requesting a copy of all invoices for the last quarter for Frisia Nordsee Bereederung fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-19 00:00"}, {"ticket_id": "MRL-100828", "created_at": "2025-04-18 12:33", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Azure Current", "imo": "IMO 9435014", "subject": "Suspend serviec on MV Azure Current during dry dock", "description": "Please upgrade MV Azure Current to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-22 06:00"}, {"ticket_id": "MRL-100835", "created_at": "2025-04-18 14:50", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "Phishing attempt reported by MV Silver Lyra crew", "description": "Master of MV Silver Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-19 20:00"}, {"ticket_id": "MRL-100827", "created_at": "2025-04-18 15:21", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Harmattan Trader", "imo": "IMO 9612002", "subject": "Commissioning report pending - MV Harmattan Trader", "description": "Dear support team,\n\nCommissioning on MV Harmattan Trader completed last week but we never received the report. Please send.\n\nBest regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-23 22:00"}, {"ticket_id": "MRL-100839", "created_at": "2025-04-18 17:17", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "Coverage question North Sea", "description": "Please send the current signed contract and SLA annex for Nordhav Offshore AS, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-22 22:00"}, {"ticket_id": "MRL-100837", "created_at": "2025-04-18 21:39", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "COVERAGE QUESTION GULF OF OMAN", "description": "Dear support team,\n\nDo you have LEO coverage in Gulf of Oman? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nFleet Ops, Thraki Product Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-20 10:00"}, {"ticket_id": "MRL-100829", "created_at": "2025-04-18 22:37", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "Sealink Cyber alert on MV Harmattan Wave", "description": "Cyber dashboard raised alert E-7217 for MV Harmattan Wave: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-19 02:00"}, {"ticket_id": "MRL-100831", "created_at": "2025-04-18 22:57", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "Antenna fault on MV Azure Breeze", "description": "Below-deck unit on MV Azure Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-19 20:00"}, {"ticket_id": "MRL-100842", "created_at": "2025-04-19 00:00", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "Suspend service on MT Polar Lagoon during dry dock", "description": "MT Polar Lagoon goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-27 22:00"}, {"ticket_id": "MRL-100846", "created_at": "2025-04-19 00:29", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "URGENT - our vessel offline", "description": "Dear support team,\n\nComplete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-19 19:00"}, {"ticket_id": "MRL-100843", "created_at": "2025-04-19 03:25", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Dawn", "imo": "IMO 9458157", "subject": "MV Cobalt Dawn - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Cobalt Dawn. Modem log shows error E-4562 every few hours. Vessel currently South Atlantic. ETA next port Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-21 15:00"}, {"ticket_id": "MRL-100848", "created_at": "2025-04-19 05:55", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Scarlet Spirit", "imo": "IMO 9880518", "subject": "Activate crew wifi package on MV Scarlet Spirit", "description": "Hello,\n\nPlease upgrade MV Scarlet Spirit to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nDPA, Øresund Bulk ApS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-26 06:00"}, {"ticket_id": "MRL-100847", "created_at": "2025-04-19 08:45", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "Credit note request Atlântico Azul Navegação", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Atlântico Azul Navegação fleet, our auditors are asking.\n\nThanks and regards,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-26 08:00"}, {"ticket_id": "MRL-100852", "created_at": "2025-04-19 09:24", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Azure Wave", "imo": "IMO 9119490", "subject": "Degraded VSAT performance on MV Azure Wave", "description": "Hi support team,\n\nMaster on MV Azure Wave (IMO 9119490) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 4.9 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-21 06:00"}, {"ticket_id": "MRL-100845", "created_at": "2025-04-19 09:59", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Aurora Star", "imo": "IMO 9398840", "subject": "Coverage question Norwegian Sea", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Lofoten Havfiske AS fleet. Can you set up an account?\n\nBest regards,\nMarine Superintendent, Lofoten Havfiske AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-22 01:00"}, {"ticket_id": "MRL-100844", "created_at": "2025-04-19 11:05", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Ivory Trader", "imo": "IMO 9830161", "subject": "Slow crew internet on FV Ivory Traedr", "description": "Crew on FV Ivory Trader cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-26 13:00"}, {"ticket_id": "MRL-100853", "created_at": "2025-04-19 11:23", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "Crew wifi vouchers not working on MV Ostro Voyager", "description": "Crew on MV Ostro Voyager cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-24 10:00"}, {"ticket_id": "MRL-100849", "created_at": "2025-04-19 11:57", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Star", "imo": "IMO 9276298", "subject": "Sealink Cyber alert on MV Equinox Star", "description": "Hi support team,\n\nCyber dashboard raised alert E-2989 for MV Equinox Star: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-25 18:00"}, {"ticket_id": "MRL-100851", "created_at": "2025-04-19 13:53", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Spirit", "imo": "IMO 9485411", "subject": "Suspend service on MV Austral Spirit during dry dock", "description": "Hi support team,\n\nMV Austral Spirit goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-23 11:00"}, {"ticket_id": "MRL-100854", "created_at": "2025-04-19 14:52", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Crest", "imo": "IMO 9891177", "subject": "MV Polar Crest: complete loss of connectivity", "description": "Complete outage on MV Polar Crest. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-19 04:00"}, {"ticket_id": "MRL-100850", "created_at": "2025-04-19 20:41", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Iron Meteor", "imo": "IMO 9695107", "subject": "Activate crew wifi package on MV Iron Meteor", "description": "We need the crew welfare package activated on MV Iron Meteor before next crew change in Tanjung Pelepas.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-21 07:00"}, {"ticket_id": "MRL-100855", "created_at": "2025-04-20 00:30", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Albatross", "imo": "IMO 9689574", "subject": "Suspend service on MV Equinox Albatross during dry dock", "description": "Dear support team,\n\nPlease upgrade MV Equinox Albatross to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nMarine Superintendent, Firth of Clyde Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-29 16:00"}, {"ticket_id": "MRL-100857", "created_at": "2025-04-20 00:38", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Albatross", "imo": "IMO 9364875", "subject": "Commissioning report pending - MV Sapphire Albatross", "description": "Commissioning on MV Sapphire Albatross completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-28 20:00"}, {"ticket_id": "MRL-100860", "created_at": "2025-04-20 00:48", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "Portal access for new ops manager - Atlântico Azul Navegação", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-21 04:00"}, {"ticket_id": "MRL-100863", "created_at": "2025-04-20 02:21", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "Plan change request for MV Coral Wave", "description": "MV Coral Wave goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-28 13:00"}, {"ticket_id": "MRL-100861", "created_at": "2025-04-20 04:27", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Levante Lagoon", "imo": "IMO 9585405", "subject": "Phishing attempt reported by MV Levante Lagoon crew", "description": "Hi support team,\n\nMaster of MV Levante Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-25 01:00"}, {"ticket_id": "MRL-100856", "created_at": "2025-04-20 10:36", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "Spare part request - MV Scarlet Trader", "description": "Below-deck unit on MV Scarlet Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-20 20:00"}, {"ticket_id": "MRL-100862", "created_at": "2025-04-20 12:35", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Lagoon", "imo": "IMO 9879375", "subject": "Antenna fault on MV Ostro Lagoon", "description": "ETO on MV Ostro Lagoon reports antenna stuck in azimuth, fault code E-6026. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-21 21:00"}, {"ticket_id": "MRL-100859", "created_at": "2025-04-20 16:37", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Golden Rigel", "imo": "IMO 9555230", "subject": "Plan change request for MV Golden Rigel", "description": "Hi support team,\n\nPlease upgrade MV Golden Rigel to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-25 05:00"}, {"ticket_id": "MRL-100858", "created_at": "2025-04-20 18:53", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "No link on our vessel since 0400 UTC", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-1509. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-20 10:00"}, {"ticket_id": "MRL-100864", "created_at": "2025-04-20 19:03", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Requesting a copy of all invoices for the last quarter for Frisia Nordsee Bereederung fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-24 13:00"}, {"ticket_id": "MRL-100868", "created_at": "2025-04-21 00:57", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Baltic Current", "imo": "IMO 9838747", "subject": "Commissioning report pending - MV Baltic Current", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-26 07:00"}, {"ticket_id": "MRL-100871", "created_at": "2025-04-21 01:11", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Onyx Navigator", "imo": "IMO 9364851", "subject": "Activate crew wifi package on MT Onyx Navigator", "description": "MT Onyx Navigator goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-28 13:00"}, {"ticket_id": "MRL-100875", "created_at": "2025-04-21 02:07", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Onyx Rigel", "imo": "IMO 9539119", "subject": "Question about charges for MV Onyx Rigel", "description": "We do not recognise line items on the latest invoice for MV Onyx Rigel. Can you send a breakdown per service? Regards, Accounts team, Atlântico Azul Navegação.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-29 16:00"}, {"ticket_id": "MRL-100879", "created_at": "2025-04-21 02:39", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Rigel", "imo": "IMO 9870745", "subject": "Antenna fault on MV Boreal Rigel", "description": "Hi support team,\n\nETO on MV Boreal Rigel reports antenna stuck in azimuth, fault code E-1721. Manual repointing works temporarily. Requesting service visit in Piraeus.\n\nBrgds,\nFleet Ops, Riau Straits Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-25 04:00"}, {"ticket_id": "MRL-100873", "created_at": "2025-04-21 02:54", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "ANTENNA FAULT ON MV CORAL WAVE", "description": "After heavy weather the radome on MV Coral Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-23 00:00"}, {"ticket_id": "MRL-100876", "created_at": "2025-04-21 09:47", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Amber Falcon", "imo": "IMO 9730543", "subject": "Contract documents request - Shiokaze Kaiun KK", "description": "Please send the current signed contract and SLA annex for Shiokaze Kaiun KK, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-24 19:00"}, {"ticket_id": "MRL-100870", "created_at": "2025-04-21 11:11", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Lyra", "imo": "IMO 9276729", "subject": "No link on MT Silver Lyra since 0400 UTC", "description": "Dear support team,\n\nComplete outage on MT Silver Lyra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-04-21 08:00"}, {"ticket_id": "MRL-100877", "created_at": "2025-04-21 11:40", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Horizon", "imo": "IMO 9212242", "subject": "Question about charges for MT Baltic Horizon", "description": "We do not recognise line items on the latest invoice for MT Baltic Horizon. Can you send a breakdown per service? Regards, Accounts team, Thraki Product Tankers.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-23 11:00"}, {"ticket_id": "MRL-100878", "created_at": "2025-04-21 14:25", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Altair", "imo": "IMO 9452426", "subject": "Sealink Cyber alert on MT Aurora Altair", "description": "Master of MT Aurora Altair reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-22 09:00"}, {"ticket_id": "MRL-100865", "created_at": "2025-04-21 14:43", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Baltic Meteor", "imo": "IMO 9479591", "subject": "High latency reported by master, FV Baltic Meteor", "description": "Performance on FV Baltic Meteor degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-22 06:00"}, {"ticket_id": "MRL-100867", "created_at": "2025-04-21 16:07", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Credit note request Atlântico Sul Navegação", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-23 22:00"}, {"ticket_id": "MRL-100881", "created_at": "2025-04-21 16:17", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "No link on MV Kystfjord Carina since 0400 UTC", "description": "MV Kystfjord Carina (IMO 9857937) has no connectivity at all. Antenna status LED red, error E-2137. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-22 05:00"}, {"ticket_id": "MRL-100866", "created_at": "2025-04-21 18:27", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Rigel", "imo": "IMO 9396397", "subject": "Question about charges for MT Scarlet Rigel", "description": "We do not recognise line items on the latest invoice for MT Scarlet Rigel. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-24 02:00"}, {"ticket_id": "MRL-100872", "created_at": "2025-04-21 19:18", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Arctic Vega", "imo": "IMO 9541588", "subject": "Activate crew wifi package on MV Arctic Vega", "description": "We need the crew welfare package activated on MV Arctic Vega before next crew change in Hamburg.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-24 07:00"}, {"ticket_id": "MRL-100869", "created_at": "2025-04-21 20:54", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "Installation schedule for MV Coral Guardian", "description": "Commissioning on MV Coral Guardian completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-30 15:00"}, {"ticket_id": "MRL-100880", "created_at": "2025-04-21 23:13", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Tide", "imo": "IMO 9200330", "subject": "Suspicious traffic flagged - MV Scarlet Tide", "description": "Hello,\n\nMaster of MV Scarlet Tide reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-22 22:00"}, {"ticket_id": "MRL-100874", "created_at": "2025-04-21 23:27", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Crest", "imo": "IMO 9586887", "subject": "Crew data quota question - MV Levante Crest", "description": "Crew wifi on MV Levante Crest unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-23 09:00"}, {"ticket_id": "MRL-100891", "created_at": "2025-04-22 00:01", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "MT Polar Lagoon - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Polar Lagoon. Modem log shows error E-8994 every few hours. Vessel currently Red Sea. ETA next port Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-28 21:00"}, {"ticket_id": "MRL-100897", "created_at": "2025-04-22 08:26", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Star", "imo": "IMO 9601754", "subject": "Sealink Cyber alert on MT Polar Star", "description": "Cyber dashboard raised alert E-6213 for MT Polar Star: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-22 13:00"}, {"ticket_id": "MRL-100890", "created_at": "2025-04-22 09:12", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Onyx Rigel", "imo": "IMO 9539119", "subject": "Coverage question Singapore Strait", "description": "Our new operations manager needs portal access for the Atlântico Azul Navegação fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-29 04:00"}, {"ticket_id": "MRL-100895", "created_at": "2025-04-22 09:56", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Mistral Current", "imo": "IMO 9774678", "subject": "MV Mistral Current: slow connection and packet loss", "description": "Performance on MV Mistral Current degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-23 12:00"}, {"ticket_id": "MRL-100888", "created_at": "2025-04-22 10:11", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Comet", "imo": "IMO 9609809", "subject": "Spare part request - MV Arctic Comet", "description": "Below-deck unit on MV Arctic Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-04-23 09:00"}, {"ticket_id": "MRL-100882", "created_at": "2025-04-22 11:40", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "Credit note request Firth of Clyde Carriers", "description": "Hi support team,\n\nThe overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-01 09:00"}, {"ticket_id": "MRL-100892", "created_at": "2025-04-22 11:59", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "Crew data quota question - MV Zephyr Wave", "description": "Crew on MV Zephyr Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-23 23:00"}, {"ticket_id": "MRL-100893", "created_at": "2025-04-22 12:24", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "High latency reported by master, MV Silver Meteor", "description": "We see repeated link drops on MV Silver Meteor. Modem log shows error E-7536 every few hours. Vessel currently Mediterranean. ETA next port Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-23 21:00"}, {"ticket_id": "MRL-100883", "created_at": "2025-04-22 15:59", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Scarlet Albatross", "imo": "IMO 9319076", "subject": "New build connectivity setup Karpas Maritime Ltd", "description": "Commissioning on MV Scarlet Albatross completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-01 13:00"}, {"ticket_id": "MRL-100889", "created_at": "2025-04-22 16:02", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Golden Rigel", "imo": "IMO 9555230", "subject": "Antenna fault on MV Golden Rigel", "description": "ETO on MV Golden Rigel reports antenna stuck in azimuth, fault code E-4057. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-28 06:00"}, {"ticket_id": "MRL-100885", "created_at": "2025-04-22 17:53", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Austral Crest", "imo": "IMO 9854739", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Our new operations manager needs portal access for the Delta Maas Shipping BV fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-04-23 04:00"}, {"ticket_id": "MRL-100887", "created_at": "2025-04-22 18:22", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Meridian Carrier", "imo": "IMO 9226310", "subject": "Credit note request Levantine Crescent Shipping", "description": "The overage charges for MT Meridian Carrier look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-26 23:00"}, {"ticket_id": "MRL-100886", "created_at": "2025-04-22 19:48", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Nordic Orion", "imo": "IMO 9438884", "subject": "Installation schedule for MV Nordic Orion", "description": "When can the install team board MV Nordic Orion in Rotterdam? Vessel alongside for 5 days from Monday.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-30 23:00"}, {"ticket_id": "MRL-100894", "created_at": "2025-04-22 20:56", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Nordic Breeze", "imo": "IMO 9629990", "subject": "No link on MV Nordic Breeze since 0400 UTC", "description": "Complete outage on MV Nordic Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-22 09:00"}, {"ticket_id": "MRL-100884", "created_at": "2025-04-22 21:43", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Comet", "imo": "IMO 9468724", "subject": "URGENT - MV Solstice Comet offline", "description": "MV Solstice Comet (IMO 9468724) has no connectivity at all. Antenna status LED red, error E-5793. Vessel in South China Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-22 10:00"}, {"ticket_id": "MRL-100896", "created_at": "2025-04-22 22:44", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "Question about charges for MV Scarlet Current", "description": "The overage charges for MV Scarlet Current look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-23 01:00"}, {"ticket_id": "MRL-100900", "created_at": "2025-04-23 00:27", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Rigel", "imo": "IMO 9776432", "subject": "Sealink Cyber alert on MV Aurora Rigel", "description": "Master of MV Aurora Rigel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-01 03:00"}, {"ticket_id": "MRL-100899", "created_at": "2025-04-23 02:06", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Star", "imo": "IMO 9309564", "subject": "MV Golden Star: slow connection and packet loss", "description": "Master on MV Golden Star (IMO 9309564) reports very slow internet since Santos departure. SNR fluctuating around 5.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-28 22:00"}, {"ticket_id": "MRL-100911", "created_at": "2025-04-23 06:35", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Equinox Carrier", "imo": "IMO 9591179", "subject": "MT Equinox Carrier - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MT Equinox Carrier (IMO 9591179) reports very slow internet since Aberdeen departure. SNR fluctuating around 4.7 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Hormuz Falcon Tankers", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100903", "created_at": "2025-04-23 09:23", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Boreal Atoll", "imo": "IMO 9240914", "subject": "MV Boreal Atoll: slow connection and packet loss", "description": "Master on MV Boreal Atoll (IMO 9240914) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 4.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-02 05:00"}, {"ticket_id": "MRL-100907", "created_at": "2025-04-23 11:41", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-29 23:00"}, {"ticket_id": "MRL-100909", "created_at": "2025-04-23 13:55", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Boreal Vega", "imo": "IMO 9730206", "subject": "No link on MT Boreal Vega since 0400 UTC", "description": "Complete outage on MT Boreal Vega. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-23 08:00"}, {"ticket_id": "MRL-100902", "created_at": "2025-04-23 15:47", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "No link on our vessel since 0400 UTC", "description": "Dear support team,\n\nour vessel () has no connectivity at all. Antenna status LED red, error E-8750. Vessel in Mediterranean. Please call the bridge sat phone.\n\nBest regards,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-04-23 07:00"}, {"ticket_id": "MRL-100901", "created_at": "2025-04-23 16:02", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "Portal access for new ops manager - Ligurian Star Cruises", "description": "Our new operations manager needs portal access for the Ligurian Star Cruises fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-26 05:00"}, {"ticket_id": "MRL-100905", "created_at": "2025-04-23 17:20", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "Degraded VSAT performance on MV Crimson Trader", "description": "Master on MV Crimson Trader (IMO 9172246) reports very slow internet since Santos departure. SNR fluctuating around 8.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-23 15:00"}, {"ticket_id": "MRL-100898", "created_at": "2025-04-23 17:50", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "High latency reported by master, MV Onyx Comet", "description": "We see repeated link drops on MV Onyx Comet. Modem log shows error E-5020 every few hours. Vessel currently Gibraltar. ETA next port Busan.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100910", "created_at": "2025-04-23 18:05", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Boreal Pioneer", "imo": "IMO 9339416", "subject": "Credit note request Nordhav Offshore AS", "description": "The overage charges for MV Boreal Pioneer look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-28 11:00"}, {"ticket_id": "MRL-100908", "created_at": "2025-04-23 20:50", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Altair", "imo": "IMO 9452426", "subject": "High latency reported by master, MT Aurora Altair", "description": "Hello,\n\nPerformance on MT Aurora Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-100906", "created_at": "2025-04-23 22:03", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Austral Orion", "imo": "IMO 9493949", "subject": "Invoice query - Agulhas Current Shipping", "description": "The overage charges for MV Austral Orion look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-26 22:00"}, {"ticket_id": "MRL-100904", "created_at": "2025-04-23 22:57", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Navigator", "imo": "IMO 9203588", "subject": "Question about charges for MV Iron Navigator", "description": "Requesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-27 17:00"}, {"ticket_id": "MRL-100919", "created_at": "2025-04-24 04:27", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "Spare part request - MV Equinox Atoll", "description": "Below-deck unit on MV Equinox Atoll rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-25 21:00"}, {"ticket_id": "MRL-100917", "created_at": "2025-04-24 04:32", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Aurora Crest", "imo": "IMO 9697545", "subject": "MV Aurora Crest - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Aurora Crest. Modem log shows error E-2230 every few hours. Vessel currently Baltic Sea. ETA next port Shanghai.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-26 12:00"}, {"ticket_id": "MRL-100921", "created_at": "2025-04-24 05:39", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "MV Iron Current - link keeps dropping since yesterday", "description": "Performance on MV Iron Current degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-29 17:00"}, {"ticket_id": "MRL-100920", "created_at": "2025-04-24 07:26", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Ostro Petrel", "imo": "IMO 9617935", "subject": "Suspend service on MV Ostro Petrel during dry dock", "description": "MV Ostro Petrel goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-27 01:00"}, {"ticket_id": "MRL-100918", "created_at": "2025-04-24 07:42", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Rigel", "imo": "IMO 9396397", "subject": "Portal access for new ops manager - Levantine Crescent Shipping", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Levantine Crescent Shipping, we cannot locate our copy.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-29 06:00"}, {"ticket_id": "MRL-100912", "created_at": "2025-04-24 08:23", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Rigel", "imo": "IMO 9396397", "subject": "Antenna fault on MT Scarlet Rigel", "description": "Hi support team,\n\nAfter heavy weather the radome on MT Scarlet Rigel has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-24 11:00"}, {"ticket_id": "MRL-100923", "created_at": "2025-04-24 09:08", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-9115", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-01 00:00"}, {"ticket_id": "MRL-100914", "created_at": "2025-04-24 15:12", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "Degraded VSAT performance on MT Solstice Lagoon", "description": "Good day,\n\nPerformance on MT Solstice Lagoon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-25 10:00"}, {"ticket_id": "MRL-100915", "created_at": "2025-04-24 16:47", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Meteor", "imo": "IMO 9221657", "subject": "MV Nordic Meteor: BDU fault code E-4200", "description": "Dear support team,\n\nBelow-deck unit on MV Nordic Meteor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?\n\nThanks and regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100913", "created_at": "2025-04-24 17:58", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Comet", "imo": "IMO 9546514", "subject": "No link on MV Emerald Comet since 0400 UTC", "description": "MV Emerald Comet (IMO 9546514) has no connectivity at all. Antenna status LED red, error E-5733. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-24 02:00"}, {"ticket_id": "MRL-100922", "created_at": "2025-04-24 18:32", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Azure Guardian", "imo": "IMO 9467134", "subject": "Invoice query - Thraki Product Tankers", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MT Azure Guardian. Can you send a breakdown per service? Regards, Accounts team, Thraki Product Tankers.\n\nThanks and regards,\nDPA, Thraki Product Tankers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-25 12:00"}, {"ticket_id": "MRL-100916", "created_at": "2025-04-24 22:00", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Scarlet Lyra", "imo": "IMO 9740146", "subject": "QUESTION ABOUT CHARGES FOR MV SCARLET LYRA", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Scarlet Lyra. Can you send a breakdown per service? Regards, Accounts team, Atlântico Azul Navegação.\n\nBrgds,\nFleet Ops, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-28 06:00"}, {"ticket_id": "MRL-100928", "created_at": "2025-04-25 03:45", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Iron Meteor", "imo": "IMO 9695107", "subject": "Crew data quota question - MV Iron Meteor", "description": "Captain of MV Iron Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-26 11:00"}, {"ticket_id": "MRL-100925", "created_at": "2025-04-25 05:23", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Ostro Dawn", "imo": "IMO 9199268", "subject": "PLAN CHANGE REQUEST FOR MV OSTRO DAWN", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Ostro Dawn before next crew change in Antwerp.\n\nBrgds,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-30 15:00"}, {"ticket_id": "MRL-100930", "created_at": "2025-04-25 05:48", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Trader", "imo": "IMO 9664146", "subject": "MV Arctic Trader - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MV Arctic Trader (IMO 9664146) reports very slow internet since Busan departure. SNR fluctuating around 8.8 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nMarine Superintendent, Botnia Ice Class Oy", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-25 08:00"}, {"ticket_id": "MRL-100932", "created_at": "2025-04-25 09:50", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "High latency reported by master, FV Equinox Navigator", "description": "Good day,\n\nMaster on FV Equinox Navigator (IMO 9595838) reports very slow internet since Valletta departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Armor Atlantique Armement", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-03 11:00"}, {"ticket_id": "MRL-100927", "created_at": "2025-04-25 10:08", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "MV Azure Dawn: slow connection and packet loss", "description": "Master on MV Azure Dawn (IMO 9385257) reports very slow internet since Jebel Ali departure. SNR fluctuating around 6.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-25 19:00"}, {"ticket_id": "MRL-100926", "created_at": "2025-04-25 11:50", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "", "imo": "", "subject": "Suspend srevice on our vessel during dry dock", "description": "Hello,\n\nPlease upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-01 08:00"}, {"ticket_id": "MRL-100933", "created_at": "2025-04-25 18:32", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Harmattan Trader", "imo": "IMO 9612002", "subject": "MV Harmattan Trader: slow connection and packet loss", "description": "Good day,\n\nWe see repeated link drops on MV Harmattan Trader. Modem log shows error E-9011 every few hours. Vessel currently North Sea. ETA next port Las Palmas.\n\nThanks and regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-25 17:00"}, {"ticket_id": "MRL-100924", "created_at": "2025-04-25 20:34", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "ANTENNA FAULT ON MV GOLDEN ALTAIR", "description": "After heavy weather the radome on MV Golden Altair has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-25 14:00"}, {"ticket_id": "MRL-100931", "created_at": "2025-04-25 22:16", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "New build connectivity setup Frisia Nordsee Bereederung", "description": "Commissioning on MV Amber Meteor completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-27 07:00"}, {"ticket_id": "MRL-100929", "created_at": "2025-04-25 23:39", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "Invoice query - Bosphorus Crescent Denizcilik", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Bosphorus Crescent Denizcilik fleet, our auditors are asking.\n\nBrgds,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-30 12:00"}, {"ticket_id": "MRL-100938", "created_at": "2025-04-26 03:56", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Coral Carrier", "imo": "IMO 9190016", "subject": "MV Coral Carrier: BDU fault code E-6103", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Coral Carrier has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nFleet Ops, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-01 21:00"}, {"ticket_id": "MRL-100940", "created_at": "2025-04-26 06:50", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Tramontane Wave", "imo": "IMO 9639672", "subject": "Sealink Cyber alert on MV Tramontane Wave", "description": "Master of MV Tramontane Wave reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "closed", "resolved_at": "2025-04-27 07:00"}, {"ticket_id": "MRL-100937", "created_at": "2025-04-26 07:13", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Silver Falcon", "imo": "IMO 9516313", "subject": "Slow crew internet on MV Silver Falcon", "description": "Crew wifi on MV Silver Falcon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-27 01:00"}, {"ticket_id": "MRL-100941", "created_at": "2025-04-26 10:36", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "Spare part request - MV Amber Spirit", "description": "Hello,\n\nBelow-deck unit on MV Amber Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?\n\nThanks and regards,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-26 22:00"}, {"ticket_id": "MRL-100936", "created_at": "2025-04-26 11:47", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Scarlet Petrel", "imo": "IMO 9349265", "subject": "Suspend service on MV Scarlet Petrel during dry dock", "description": "We need the crew welfare package activated on MV Scarlet Petrel before next crew change in Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-01 21:00"}, {"ticket_id": "MRL-100934", "created_at": "2025-04-26 21:58", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "Credit note request Frisia Nordsee Bereederung", "description": "The overage charges for MV Silver Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-01 10:00"}, {"ticket_id": "MRL-100939", "created_at": "2025-04-26 22:08", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Lagoon", "imo": "IMO 9173783", "subject": "Question about charges for MV Scarlet Lagoon", "description": "Requesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-02 05:00"}, {"ticket_id": "MRL-100942", "created_at": "2025-04-26 23:00", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Emerald Altair", "imo": "IMO 9141338", "subject": "Crew data quota question - MT Emerald Altair", "description": "Crew wifi on MT Emerald Altair unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-29 18:00"}, {"ticket_id": "MRL-100935", "created_at": "2025-04-26 23:35", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Crimson Petrel", "imo": "IMO 9832688", "subject": "MT Crimson Petrel: BDU fault code E-6585", "description": "ETO on MT Crimson Petrel reports antenna stuck in azimuth, fault code E-3620. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-27 09:00"}, {"ticket_id": "MRL-100950", "created_at": "2025-04-27 02:40", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Ivory Navigator", "imo": "IMO 9241138", "subject": "Activate crew wifi package on MV Ivory Navigator", "description": "We need the crew welfare package activated on MV Ivory Navigator before next crew change in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-30 04:00"}, {"ticket_id": "MRL-100946", "created_at": "2025-04-27 04:07", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Crest", "imo": "IMO 9705770", "subject": "Commissioning report pending - MV Mistral Crest", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-04 08:00"}, {"ticket_id": "MRL-100944", "created_at": "2025-04-27 07:37", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Golden Crest", "imo": "IMO 9465019", "subject": "Question about charges for MV Golden Crest", "description": "The overage charges for MV Golden Crest look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-04-29 08:00"}, {"ticket_id": "MRL-100948", "created_at": "2025-04-27 09:21", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Beacon", "imo": "IMO 9817614", "subject": "Invoice query - Aegean Meltemi Lines", "description": "Hello,\n\nThe overage charges for MV Emerald Beacon look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100943", "created_at": "2025-04-27 12:00", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Navigator", "imo": "IMO 9774446", "subject": "Installation schedule for MV Sapphire Navigator", "description": "When can the install team board MV Sapphire Navigator in Stavanger? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-02 11:00"}, {"ticket_id": "MRL-100947", "created_at": "2025-04-27 13:58", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ivory Vega", "imo": "IMO 9598878", "subject": "MV Ivory Vega: complete loss of connectivity", "description": "Hello,\n\nMV Ivory Vega (IMO 9598878) has no connectivity at all. Antenna status LED red, error E-7141. Vessel in Gibraltar. Please call the bridge sat phone.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-27 02:00"}, {"ticket_id": "MRL-100949", "created_at": "2025-04-27 14:06", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Lagoon", "imo": "IMO 9356787", "subject": "Suspend service on MV Coral Lagoon during dry dock", "description": "Dear support team,\n\nPlease upgrade MV Coral Lagoon to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-28 07:00"}, {"ticket_id": "MRL-100952", "created_at": "2025-04-27 15:26", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "MV Nordic Atoll: BDU fault code E-1481", "description": "After heavy weather the radome on MV Nordic Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-04-29 22:00"}, {"ticket_id": "MRL-100951", "created_at": "2025-04-27 19:10", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Silver Current", "imo": "IMO 9154232", "subject": "Portal access for new ops manager - Atlântico Azul Navegação", "description": "Please send the current signed contract and SLA annex for Atlântico Azul Navegação, we cannot locate our copy.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100945", "created_at": "2025-04-27 22:05", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Harmattan Beacon", "imo": "IMO 9529578", "subject": "Plan change request for MV Harmattan Beacon", "description": "Please upgrade MV Harmattan Beacon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-03 20:00"}, {"ticket_id": "MRL-100956", "created_at": "2025-04-28 01:57", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Albatross", "imo": "IMO 9778870", "subject": "Degraded VSAT performance on MV Austral Albatross", "description": "We see repeated link drops on MV Austral Albatross. Modem log shows error E-4597 every few hours. Vessel currently Singapore Strait. ETA next port Singapore.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-07 11:00"}, {"ticket_id": "MRL-100955", "created_at": "2025-04-28 03:10", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Ostro Petrel", "imo": "IMO 9617935", "subject": "Degraded VSAT performance on MV Ostro Petrel", "description": "Dear support team,\n\nWe see repeated link drops on MV Ostro Petrel. Modem log shows error E-6518 every few hours. Vessel currently Baltic Sea. ETA next port Aberdeen.\n\nThanks and regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-02 19:00"}, {"ticket_id": "MRL-100959", "created_at": "2025-04-28 05:21", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Breeze", "imo": "IMO 9146003", "subject": "Invoice query - Bosphorus Crescent Denizcilik", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Scarlet Breeze. Can you send a breakdown per service? Regards, Accounts team, Bosphorus Crescent Denizcilik.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-01 06:00"}, {"ticket_id": "MRL-100961", "created_at": "2025-04-28 06:42", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Beacon", "imo": "IMO 9225500", "subject": "Activate crew wifi package on MV Azure Beacon", "description": "MV Azure Beacon goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-07 18:00"}, {"ticket_id": "MRL-100958", "created_at": "2025-04-28 08:48", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "Sealink Cyber alert on MT Austral Pioneer", "description": "Cyber dashboard raised alert E-4632 for MT Austral Pioneer: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-07 14:00"}, {"ticket_id": "MRL-100954", "created_at": "2025-04-28 14:26", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Wave", "imo": "IMO 9294654", "subject": "Suspend service on MV Polar Wave during dry dock", "description": "Please upgrade MV Polar Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-02 09:00"}, {"ticket_id": "MRL-100953", "created_at": "2025-04-28 16:34", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Meridian Lagoon", "imo": "IMO 9180700", "subject": "MV Meridian Lagoon: slow connection and packet loss", "description": "Good day,\n\nWe see repeated link drops on MV Meridian Lagoon. Modem log shows error E-7267 every few hours. Vessel currently Baltic Sea. ETA next port Las Palmas.\n\nBest regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-05 10:00"}, {"ticket_id": "MRL-100957", "created_at": "2025-04-28 19:05", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Current", "imo": "IMO 9309253", "subject": "Antenna fault on MV Coral Current", "description": "After heavy weather the radome on MV Coral Current has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-01 04:00"}, {"ticket_id": "MRL-100960", "created_at": "2025-04-28 19:08", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Trader", "imo": "IMO 9348376", "subject": "Question about charges for MV Solstice Trader", "description": "Requesting a copy of all invoices for the last quarter for Frisia Nordsee Bereederung fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-03 23:00"}, {"ticket_id": "MRL-100966", "created_at": "2025-04-29 00:17", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Suspend service on MV Kystfjord Norma during dry dock", "description": "Please upgrade MV Kystfjord Norma to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-05 13:00"}, {"ticket_id": "MRL-100963", "created_at": "2025-04-29 04:49", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Mistral Navigator", "imo": "IMO 9833424", "subject": "Crew data quota question - MV Mistral Navigator", "description": "Crew wifi on MV Mistral Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-03 21:00"}, {"ticket_id": "MRL-100967", "created_at": "2025-04-29 08:19", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "Commissioning report pending - MV Cobalt Vega", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.\n\nBrgds,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-01 01:00"}, {"ticket_id": "MRL-100970", "created_at": "2025-04-29 10:20", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "Antenna fault on MV Ivory Carrier", "description": "Below-deck unit on MV Ivory Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-01 00:00"}, {"ticket_id": "MRL-100962", "created_at": "2025-04-29 12:35", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Crimson Dawn", "imo": "IMO 9175913", "subject": "Antenna fault on MV Crimson Dawn", "description": "ETO on MV Crimson Dawn reports antenna stuck in azimuth, fault code E-6595. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-04-29 19:00"}, {"ticket_id": "MRL-100965", "created_at": "2025-04-29 14:11", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "Slow crew internet on FV Solstice Pioneer", "description": "Captain of FV Solstice Pioneer asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-01 00:00"}, {"ticket_id": "MRL-100964", "created_at": "2025-04-29 15:01", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Azure Navigator", "imo": "IMO 9569853", "subject": "MV Azure Navigator: BDU fault code E-6923", "description": "Below-deck unit on MV Azure Navigator rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-02 12:00"}, {"ticket_id": "MRL-100973", "created_at": "2025-04-29 16:30", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Crimson Navigator", "imo": "IMO 9605803", "subject": "MV Crimson Navigator - link keeps dropping since yesterday", "description": "Hello,\n\nPerformance on MV Crimson Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Øresund Bulk ApS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-29 16:00"}, {"ticket_id": "MRL-100975", "created_at": "2025-04-29 16:37", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Levante Star", "imo": "IMO 9319466", "subject": "Credit note request Melita Bulk Carriers", "description": "We do not recognise line items on the latest invoice for MV Levante Star. Can you send a breakdown per service? Regards, Accounts team, Melita Bulk Carriers.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-04-30 04:00"}, {"ticket_id": "MRL-100971", "created_at": "2025-04-29 17:34", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Petrel", "imo": "IMO 9625126", "subject": "URGENT - MT Boreal Petrel offline", "description": "Complete outage on MT Boreal Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-29 06:00"}, {"ticket_id": "MRL-100968", "created_at": "2025-04-29 17:53", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "Coverage question Red Sea", "description": "Please send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-06 00:00"}, {"ticket_id": "MRL-100974", "created_at": "2025-04-29 19:17", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Emerald Voyager", "imo": "IMO 9413315", "subject": "Spare part request - MV Emerald Voyager", "description": "ETO on MV Emerald Voyager reports antenna stuck in azimuth, fault code E-2355. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-02 08:00"}, {"ticket_id": "MRL-100969", "created_at": "2025-04-29 21:14", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Arctic Wave", "imo": "IMO 9207259", "subject": "MV Arctic Wave - link keeps dropping since yesterday", "description": "Master on MV Arctic Wave (IMO 9207259) reports very slow internet since Aberdeen departure. SNR fluctuating around 4.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-04-29 13:00"}, {"ticket_id": "MRL-100972", "created_at": "2025-04-29 23:15", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Equinox Petrel", "imo": "IMO 9815769", "subject": "High latency reported by master, MT Equinox Petrel", "description": "Hello,\n\nMaster on MT Equinox Petrel (IMO 9815769) reports very slow internet since Colombo departure. SNR fluctuating around 8.6 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-04-30 08:00"}, {"ticket_id": "MRL-100984", "created_at": "2025-04-30 01:10", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Slow crew internet on MV Amber Dawn", "description": "Captain of MV Amber Dawn asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-06 02:00"}, {"ticket_id": "MRL-100985", "created_at": "2025-04-30 02:40", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Hello,\n\nWe see repeated link drops on our vessel. Modem log shows error E-9553 every few hours. Vessel currently Mediterranean. ETA next port Las Palmas.\n\nBest regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-02 04:00"}, {"ticket_id": "MRL-100988", "created_at": "2025-04-30 04:31", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "We need the crew welfare package activated on our vessel before next crew change in Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-02 02:00"}, {"ticket_id": "MRL-100979", "created_at": "2025-04-30 06:22", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Scarlet Albatross", "imo": "IMO 9319076", "subject": "Invoice query - Karpas Maritime Ltd", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Karpas Maritime Ltd fleet, our auditors are asking.\n\nBest regards,\nTechnical Dept, Karpas Maritime Ltd", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-04 12:00"}, {"ticket_id": "MRL-100977", "created_at": "2025-04-30 08:03", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Credit note request Elbstrom Reederei GmbH", "description": "We do not recognise line items on the latest invoice for MV Cobalt Horizon. Can you send a breakdown per service? Regards, Accounts team, Elbstrom Reederei GmbH.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-09 20:00"}, {"ticket_id": "MRL-100989", "created_at": "2025-04-30 08:10", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-6084. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-04-30 10:00"}, {"ticket_id": "MRL-100976", "created_at": "2025-04-30 08:43", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "URGENT - MV Scarlet Current offlnie", "description": "Hi support team,\n\nMV Scarlet Current (IMO 9277254) has no connectivity at all. Antenna status LED red, error E-2027. Vessel in North Sea. Please call the bridge sat phone.\n\nBest regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-04-30 09:00"}, {"ticket_id": "MRL-100990", "created_at": "2025-04-30 10:52", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Trader", "imo": "IMO 9195042", "subject": "New build connectivity setup Aegean Meltemi Lines", "description": "Hi support team,\n\nWhen can the install team board MV Iron Trader in Busan? Vessel alongside for 5 days from Monday.\n\nBrgds,\nDPA, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-09 00:00"}, {"ticket_id": "MRL-100987", "created_at": "2025-04-30 12:04", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sapphire Tide", "imo": "IMO 9623104", "subject": "Coverage question South Atlantic", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Levantine Crescent Shipping, we cannot locate our copy.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-03 21:00"}, {"ticket_id": "MRL-100983", "created_at": "2025-04-30 12:37", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Voyager", "imo": "IMO 9811048", "subject": "Spare part request - MV Cobalt Voyager", "description": "After heavy weather the radome on MV Cobalt Voyager has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-01 22:00"}, {"ticket_id": "MRL-100991", "created_at": "2025-04-30 14:24", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Tern", "imo": "IMO 9557484", "subject": "MV Sapphire Tern - link keeps dropping since yesterday", "description": "Performance on MV Sapphire Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-100981", "created_at": "2025-04-30 16:11", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Horizon", "imo": "IMO 9744805", "subject": "Suspend service on MV Nordic Horizon during dry dock", "description": "Please upgrade MV Nordic Horizon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-05 06:00"}, {"ticket_id": "MRL-100980", "created_at": "2025-04-30 17:25", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Amber Guardian", "imo": "IMO 9156864", "subject": "High latency reported by master, MT Amber Guardian", "description": "Hi support team,\n\nMaster on MT Amber Guardian (IMO 9156864) reports very slow internet since Aberdeen departure. SNR fluctuating around 4.5 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nTechnical Dept, Polarlys Tank AS", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-03 11:00"}, {"ticket_id": "MRL-100978", "created_at": "2025-04-30 19:06", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Carrier", "imo": "IMO 9415507", "subject": "Crew data quota question - MV Azure Carrier", "description": "Crew on MV Azure Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-08 02:00"}, {"ticket_id": "MRL-100986", "created_at": "2025-04-30 20:26", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Azure Rigel", "imo": "IMO 9843948", "subject": "Antenna fault on MV Azure Rigel", "description": "After heavy weather the radome on MV Azure Rigel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-01 08:00"}, {"ticket_id": "MRL-100982", "created_at": "2025-04-30 23:24", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Ostro Trader", "imo": "IMO 9147617", "subject": "High latency reported by master, MV Ostro Trader", "description": "Good day,\n\nMaster on MV Ostro Trader (IMO 9147617) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 5.2 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-01 07:00"}, {"ticket_id": "MRL-100992", "created_at": "2025-04-30 23:54", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "Crew wifi vouchers not working on MV Equinox Carrier", "description": "Crew on MV Equinox Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-06 23:00"}, {"ticket_id": "MRL-100999", "created_at": "2025-05-01 00:08", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Nordic Orion", "imo": "IMO 9438884", "subject": "No link on MV Nordic Orion since 0400 UTC", "description": "Good day,\n\nComplete outage on MV Nordic Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-01 04:00"}, {"ticket_id": "MRL-100995", "created_at": "2025-05-01 01:50", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Ivory Lyra", "imo": "IMO 9405540", "subject": "Antenna fault on MT Ivory Lyra", "description": "ETO on MT Ivory Lyra reports antenna stuck in azimuth, fault code E-5967. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-02 01:00"}, {"ticket_id": "MRL-100994", "created_at": "2025-05-01 02:25", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Amber Lagoon", "imo": "IMO 9116694", "subject": "Crew wifi vouchers not working on MV Amber Lagoon", "description": "Hello,\n\nCaptain of MV Amber Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-03 04:00"}, {"ticket_id": "MRL-100993", "created_at": "2025-05-01 03:50", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Tern", "imo": "IMO 9389679", "subject": "Invoice query - Kattegat Container Line", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Golden Tern. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.\n\nBrgds,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-09 15:00"}, {"ticket_id": "MRL-101004", "created_at": "2025-05-01 13:34", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Cyber dashboard raised alert E-1566 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-01 06:00"}, {"ticket_id": "MRL-101000", "created_at": "2025-05-01 13:58", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Spirit", "imo": "IMO 9208875", "subject": "Installation schedule for MV Azure Spirit", "description": "Hi support team,\n\nCommissioning on MV Azure Spirit completed last week but we never received the report. Please send.\n\nThanks and regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-03 18:00"}, {"ticket_id": "MRL-100997", "created_at": "2025-05-01 14:32", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Guardian", "imo": "IMO 9783980", "subject": "Antenna fault on MV Silver Guardian", "description": "Below-deck unit on MV Silver Guardian rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-10 09:00"}, {"ticket_id": "MRL-100998", "created_at": "2025-05-01 15:11", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Altair", "imo": "IMO 9452426", "subject": "Antenna fault on MT Aurora Altair", "description": "ETO on MT Aurora Altair reports antenna stuck in azimuth, fault code E-4460. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-02 23:00"}, {"ticket_id": "MRL-101001", "created_at": "2025-05-01 17:19", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "Slow crew internet on MV Crimson Trader", "description": "Dear support team,\n\nCrew wifi on MV Crimson Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-10 22:00"}, {"ticket_id": "MRL-101003", "created_at": "2025-05-01 21:37", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Carrier", "imo": "IMO 9887724", "subject": "Spare part request - MV Levante Carrier", "description": "ETO on MV Levante Carrier reports antenna stuck in azimuth, fault code E-4291. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-04 09:00"}, {"ticket_id": "MRL-101002", "created_at": "2025-05-01 21:44", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "Crew data quota question - MV Amber Wave", "description": "Captain of MV Amber Wave asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-03 17:00"}, {"ticket_id": "MRL-100996", "created_at": "2025-05-01 23:23", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Zephyr Beacon", "imo": "IMO 9355006", "subject": "Degraded VSAT performance on MV Zephyr Beacon", "description": "Performance on MV Zephyr Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-02 00:00"}, {"ticket_id": "MRL-101012", "created_at": "2025-05-02 06:27", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Silver Current", "imo": "IMO 9154232", "subject": "Plan change request for MV Silver Current", "description": "Please upgrade MV Silver Current to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-08 15:00"}, {"ticket_id": "MRL-101009", "created_at": "2025-05-02 06:49", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "Spare part request - MV Ivory Carrier", "description": "After heavy weather the radome on MV Ivory Carrier has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-02 10:00"}, {"ticket_id": "MRL-101011", "created_at": "2025-05-02 08:57", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Golden Beacon", "imo": "IMO 9749855", "subject": "No link on MV Golden Beacon since 0400 UTC", "description": "Hi support team,\n\nComplete outage on MV Golden Beacon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nDPA, Konkan Coast Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-03 00:00"}, {"ticket_id": "MRL-101014", "created_at": "2025-05-02 11:50", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Scarlet Spirit", "imo": "IMO 9880518", "subject": "Portal access for new ops manager - Øresund Bulk ApS", "description": "Do you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-05 13:00"}, {"ticket_id": "MRL-101013", "created_at": "2025-05-02 12:26", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Aurora Trader", "imo": "IMO 9534925", "subject": "Plan change request for MV Aurora Trader", "description": "Hi support team,\n\nPlease upgrade MV Aurora Trader to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nTechnical Dept, Adriatic Sun Ferries", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-11 11:00"}, {"ticket_id": "MRL-101010", "created_at": "2025-05-02 13:12", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "URGENT - our vessel offline", "description": "Complete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-02 04:00"}, {"ticket_id": "MRL-101008", "created_at": "2025-05-02 18:55", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Emerald Spirit", "imo": "IMO 9816361", "subject": "MV Emerald Spiri t- link keeps dropping since yesterday", "description": "Hi support team,\n\nPerformance on MV Emerald Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-03 19:00"}, {"ticket_id": "MRL-101006", "created_at": "2025-05-02 19:17", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Tramontane Breeze", "imo": "IMO 9864710", "subject": "Suspicious traffic flagged - MT Tramontane Breeze", "description": "Cyber dashboard raised alert E-3506 for MT Tramontane Breeze: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-02 18:00"}, {"ticket_id": "MRL-101005", "created_at": "2025-05-02 20:34", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "Sealink Cyber laert on MV Golden Current", "description": "Cyber dashboard raised alert E-2114 for MV Golden Current: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-06 05:00"}, {"ticket_id": "MRL-101015", "created_at": "2025-05-02 22:20", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "High latency reported by master, MV Solstice Breeze", "description": "Performance on MV Solstice Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-04 00:00"}, {"ticket_id": "MRL-101007", "created_at": "2025-05-02 23:15", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-08 08:00"}, {"ticket_id": "MRL-101022", "created_at": "2025-05-03 00:05", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Mistral Carrier", "imo": "IMO 9377987", "subject": "High latency reported by master, MT Mistral Carrier", "description": "We see repeated link drops on MT Mistral Carrier. Modem log shows error E-4062 every few hours. Vessel currently Mediterranean. ETA next port Valletta.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-04 04:00"}, {"ticket_id": "MRL-101017", "created_at": "2025-05-03 02:38", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Azure Current", "imo": "IMO 9435014", "subject": "MV Azure Current: BDU fault code E-9545", "description": "Below-deck unit on MV Azure Current rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-04 07:00"}, {"ticket_id": "MRL-101027", "created_at": "2025-05-03 05:42", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Tramontane Reef", "imo": "IMO 9790438", "subject": "Antenna fault on MV Tramontane Reef", "description": "ETO on MV Tramontane Reef reports antenna stuck in azimuth, fault code E-1596. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-04 03:00"}, {"ticket_id": "MRL-101023", "created_at": "2025-05-03 08:06", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "High latency reported by master, MV Arctic Meteor", "description": "Hello,\n\nWe see repeated link drops on MV Arctic Meteor. Modem log shows error E-9544 every few hours. Vessel currently Suez Canal. ETA next port Cape Town.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-03 08:00"}, {"ticket_id": "MRL-101026", "created_at": "2025-05-03 11:55", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Atoll", "imo": "IMO 9435064", "subject": "MV Silver Atoll: complete loss of connectivity", "description": "Complete outage on MV Silver Atoll. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-05 00:00"}, {"ticket_id": "MRL-101025", "created_at": "2025-05-03 12:20", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Comet", "imo": "IMO 9610183", "subject": "New build connectivity setup Bosphorus Crescent Denizcilik", "description": "Commissioning on MV Harmattan Comet completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-08 11:00"}, {"ticket_id": "MRL-101019", "created_at": "2025-05-03 13:43", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "Credit note request Kystfjord Rederi AS", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.\n\nBrgds,\nDPA, Kystfjord Rederi AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-11 15:00"}, {"ticket_id": "MRL-101018", "created_at": "2025-05-03 14:26", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "CREDIT NOTE REQUEST SHIOKAZE KAIUN KK", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Shiokaze Kaiun KK fleet, our auditors are asking.\n\nBest regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-05 22:00"}, {"ticket_id": "MRL-101016", "created_at": "2025-05-03 15:12", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Invoice query - Celtic Sea Trawlers Ltd", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for FV Arctic Meteor. Can you send a breakdown per service? Regards, Accounts team, Celtic Sea Trawlers Ltd.\n\nThanks and regards,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-07 11:00"}, {"ticket_id": "MRL-101028", "created_at": "2025-05-03 16:41", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Dawn", "imo": "IMO 9614153", "subject": "Suspend service on MV Tramontane Dawn during dry dock", "description": "Please upgrade MV Tramontane Dawn to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-10 22:00"}, {"ticket_id": "MRL-101021", "created_at": "2025-05-03 17:08", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "Invoice query - Kystfjord Rederi AS", "description": "We do not recognise line items on the latest invoice for MV Kystfjord Mira. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-12 16:00"}, {"ticket_id": "MRL-101024", "created_at": "2025-05-03 18:09", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Carrier", "imo": "IMO 9821615", "subject": "MV Scarlet Carrier: BDU fault code E-9772", "description": "After heavy weather the radome on MV Scarlet Carrier has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-12 17:00"}, {"ticket_id": "MRL-101020", "created_at": "2025-05-03 19:02", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "Commissioning report pending - MV Zephyr Wave", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-06 09:00"}, {"ticket_id": "MRL-101029", "created_at": "2025-05-03 23:27", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "MT Scarlet Atoll: complete loss of connectivity", "description": "MT Scarlet Atoll (IMO 9797228) has no connectivity at all. Antenna status LED red, error E-2976. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-03 09:00"}, {"ticket_id": "MRL-101030", "created_at": "2025-05-04 00:23", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Boreal Beacon", "imo": "IMO 9120346", "subject": "Invoice query - Aegean Meltemi Lines", "description": "We do not recognise line items on the latest invoice for MV Boreal Beacon. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-10 01:00"}, {"ticket_id": "MRL-101032", "created_at": "2025-05-04 01:43", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Bosphorus Crescent Denizcilik fleet, our auditors are asking.\n\nBrgds,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101037", "created_at": "2025-05-04 03:32", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Albatross", "imo": "IMO 9360805", "subject": "Credit note request Cantábrico Naviera SA", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Cantábrico Naviera SA fleet, our auditors are asking.\n\nBest regards,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-07 14:00"}, {"ticket_id": "MRL-101036", "created_at": "2025-05-04 03:51", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-08 10:00"}, {"ticket_id": "MRL-101038", "created_at": "2025-05-04 06:05", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "", "imo": "", "subject": "Contract documents request - Thraki Product Tankers", "description": "Do you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-11 15:00"}, {"ticket_id": "MRL-101041", "created_at": "2025-05-04 06:08", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Aurora Carrier", "imo": "IMO 9735660", "subject": "MV Aurora Carrier: BDU fault code E-5624", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Aurora Carrier has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-05 07:00"}, {"ticket_id": "MRL-101035", "created_at": "2025-05-04 10:41", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Baltic Altair", "imo": "IMO 9843027", "subject": "Credit note request Waddenzee Offshore BV", "description": "We do not recognise line items on the latest invoice for MV Baltic Altair. Can you send a breakdown per service? Regards, Accounts team, Waddenzee Offshore BV.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-08 19:00"}, {"ticket_id": "MRL-101033", "created_at": "2025-05-04 13:09", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "Crew data quota question - MV Solstice Tern", "description": "Captain of MV Solstice Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-09 14:00"}, {"ticket_id": "MRL-101042", "created_at": "2025-05-04 14:32", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Guardian", "imo": "IMO 9871543", "subject": "Question about charges for MV Arctic Guardian", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Vestkyst Seismikk AS fleet, our auditors are asking.\n\nBest regards,\nFleet Ops, Vestkyst Seismikk AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-12 22:00"}, {"ticket_id": "MRL-101039", "created_at": "2025-05-04 15:26", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Ivory Navigator", "imo": "IMO 9241138", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV IVORY NAVIGATOR", "description": "Captain of MV Ivory Navigator asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-12 09:00"}, {"ticket_id": "MRL-101034", "created_at": "2025-05-04 17:01", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "our vessel: BDU fault cod eE-5453", "description": "Dear support team,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-6982. Manual repointing works temporarily. Requesting service visit in Shanghai.\n\nThanks and regards,\nMarine Superintendent, Melita Bulk Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-05 10:00"}, {"ticket_id": "MRL-101040", "created_at": "2025-05-04 18:12", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-06 03:00"}, {"ticket_id": "MRL-101043", "created_at": "2025-05-04 19:39", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Amber Beacon", "imo": "IMO 9174024", "subject": "Activate crew wifi package on MV Amber Beacon", "description": "We need the crew welfare package activated on MV Amber Beacon before next crew change in Stavanger.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-05 08:00"}, {"ticket_id": "MRL-101031", "created_at": "2025-05-04 22:28", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Lagoon", "imo": "IMO 9118733", "subject": "Suspicious traffic flagged - MV Solstice Lagoon", "description": "Master of MV Solstice Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-04 17:00"}, {"ticket_id": "MRL-101055", "created_at": "2025-05-05 00:40", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "Crew data quota question - MT Levante Orion", "description": "Captain of MT Levante Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-09 10:00"}, {"ticket_id": "MRL-101054", "created_at": "2025-05-05 00:43", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Star", "imo": "IMO 9804708", "subject": "Crew data quota question - MV Silver Star", "description": "Crew on MV Silver Star cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-14 20:00"}, {"ticket_id": "MRL-101051", "created_at": "2025-05-05 04:16", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Lyra", "imo": "IMO 9717058", "subject": "Sealink Cyber alert on MT Boreal Lyra", "description": "Cyber dashboard raised alert E-1016 for MT Boreal Lyra: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-12 04:00"}, {"ticket_id": "MRL-101049", "created_at": "2025-05-05 04:48", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "Commissioning report pending - MV Equinox Atoll", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nTechnical Dept, Ligurian Star Cruises", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-08 06:00"}, {"ticket_id": "MRL-101044", "created_at": "2025-05-05 05:01", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "Credit note request Al Mirfa Offshore Marine", "description": "The overage charges for MV Silver Beacon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-14 04:00"}, {"ticket_id": "MRL-101050", "created_at": "2025-05-05 09:12", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Baltic Crest", "imo": "IMO 9311206", "subject": "Spare part request - MV Baltic Crest", "description": "After heavy weather the radome on MV Baltic Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-07 15:00"}, {"ticket_id": "MRL-101046", "created_at": "2025-05-05 09:30", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "MV Scarlet Trader: BDU fault code E-2052", "description": "Hello,\n\nBelow-deck unit on MV Scarlet Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-06 04:00"}, {"ticket_id": "MRL-101048", "created_at": "2025-05-05 13:48", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Meteor", "imo": "IMO 9372585", "subject": "Credit note request Kattegat Container Line", "description": "The overage charges for MV Zephyr Meteor look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-11 13:00"}, {"ticket_id": "MRL-101047", "created_at": "2025-05-05 15:12", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Crimson Navigator", "imo": "IMO 9694878", "subject": "FV Crimson Navigator: BDU fault code E-8058", "description": "Hello,\n\nETO on FV Crimson Navigator reports antenna stuck in azimuth, fault code E-7657. Manual repointing works temporarily. Requesting service visit in Colombo.\n\nBest regards,\nDPA, Armor Atlantique Armement", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-05 09:00"}, {"ticket_id": "MRL-101053", "created_at": "2025-05-05 16:39", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Hi support team,\n\nWe see repeated link drops on our vessel. Modem log shows error E-3578 every few hours. Vessel currently North Sea. ETA next port Singapore.\n\nBest regards,\nDPA, Gascogne Gaz Maritime", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-09 11:00"}, {"ticket_id": "MRL-101052", "created_at": "2025-05-05 17:53", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "MV Ostro Meteor: slow connection and packet loss", "description": "Performance on MV Ostro Meteor degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-05 06:00"}, {"ticket_id": "MRL-101045", "created_at": "2025-05-05 18:46", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Dawn", "imo": "IMO 9889459", "subject": "Commissioning report pending - MV Solstice Dawn", "description": "We are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-10 13:00"}, {"ticket_id": "MRL-101061", "created_at": "2025-05-06 04:51", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Equinox Altair", "imo": "IMO 9347956", "subject": "Portal access for new ops manager - Waddenzee Offshore BV", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-15 20:00"}, {"ticket_id": "MRL-101070", "created_at": "2025-05-06 04:58", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Dawn", "imo": "IMO 9288150", "subject": "Degraded VSAT performance on MV Sapphire Dawn", "description": "We see repeated link drops on MV Sapphire Dawn. Modem log shows error E-2607 every few hours. Vessel currently East China Sea. ETA next port Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-14 01:00"}, {"ticket_id": "MRL-101071", "created_at": "2025-05-06 05:53", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Tramontane Falcon", "imo": "IMO 9703174", "subject": "MV Tramontane Falcon - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MV Tramontane Falcon (IMO 9703174) reports very slow internet since Piraeus departure. SNR fluctuating around 8.4 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-07 21:00"}, {"ticket_id": "MRL-101056", "created_at": "2025-05-06 07:25", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Dawn", "imo": "IMO 9889459", "subject": "MV Solstice Dawn: BDU fault code E-1222", "description": "ETO on MV Solstice Dawn reports antenna stuck in azimuth, fault code E-7897. Manual repointing works temporarily. Requesting service visit in Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-07 01:00"}, {"ticket_id": "MRL-101069", "created_at": "2025-05-06 08:13", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Star", "imo": "IMO 9276298", "subject": "Plan change request for MV Equinox Star", "description": "MV Equinox Star goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-14 04:00"}, {"ticket_id": "MRL-101062", "created_at": "2025-05-06 11:01", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "Commissioning report pending - MV Golden Altair", "description": "When can the install team board MV Golden Altair in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-11 15:00"}, {"ticket_id": "MRL-101063", "created_at": "2025-05-06 11:51", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "Phishing attempt reported by MV Azure Breeze crew", "description": "Master of MV Azure Breeze reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-09 19:00"}, {"ticket_id": "MRL-101060", "created_at": "2025-05-06 12:50", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Voyager", "imo": "IMO 9559212", "subject": "Suspend service on MV Levante Voyager during dry dock", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Levante Voyager before next crew change in Colombo.\n\nBrgds,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-07 22:00"}, {"ticket_id": "MRL-101074", "created_at": "2025-05-06 16:55", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Dear support team,\n\nCyber dashboard raised alert E-3622 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nFleet Ops, Atlântico Azul Navegação", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-06 19:00"}, {"ticket_id": "MRL-101067", "created_at": "2025-05-06 18:05", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sirocco Lyra", "imo": "IMO 9461673", "subject": "Slow crew internet on MV Sirocco Lyra", "description": "Captain of MV Sirocco Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-07 06:00"}, {"ticket_id": "MRL-101058", "created_at": "2025-05-06 19:35", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Boreal Albatross", "imo": "IMO 9728590", "subject": "Plan change request for MT Boreal Albatross", "description": "We need the crew welfare package activated on MT Boreal Albatross before next crew change in Rotterdam.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-10 16:00"}, {"ticket_id": "MRL-101065", "created_at": "2025-05-06 20:11", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "MV Polar Reef: BDU fault code E-7340", "description": "Hello,\n\nETO on MV Polar Reef reports antenna stuck in azimuth, fault code E-7011. Manual repointing works temporarily. Requesting service visit in Valletta.\n\nThanks and regards,\nDPA, Kattegat Container Line", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-06 08:00"}, {"ticket_id": "MRL-101066", "created_at": "2025-05-06 21:39", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Orion", "imo": "IMO 9561057", "subject": "MV Polar Orion - link keeps dropping since yesterday", "description": "Performance on MV Polar Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-07 09:00"}, {"ticket_id": "MRL-101059", "created_at": "2025-05-06 21:49", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Arctic Vega", "imo": "IMO 9541588", "subject": "MV Arctic Vega - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Arctic Vega. Modem log shows error E-1666 every few hours. Vessel currently East China Sea. ETA next port Singapore.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-14 21:00"}, {"ticket_id": "MRL-101073", "created_at": "2025-05-06 22:08", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Amber Lyra", "imo": "IMO 9275957", "subject": "MV Amber Lyra - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Amber Lyra. Modem log shows error E-2553 every few hours. Vessel currently Gibraltar. ETA next port Singapore.", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101072", "created_at": "2025-05-06 23:00", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Mistral Breeze", "imo": "IMO 9448932", "subject": "MV Mistral Breeze: complete loss of connectivity", "description": "MV Mistral Breeze (IMO 9448932) has no connectivity at all. Antenna status LED red, error E-4492. Vessel in Korea Strait. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-07 23:00"}, {"ticket_id": "MRL-101064", "created_at": "2025-05-06 23:33", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Navigator", "imo": "IMO 9203588", "subject": "MV Iron Navigator: slow connection and packet loss", "description": "Performance on MV Iron Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-06 09:00"}, {"ticket_id": "MRL-101057", "created_at": "2025-05-06 23:48", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Navigator", "imo": "IMO 9828089", "subject": "Plan change request for MV Austral Navigator", "description": "Hi support team,\n\nPlease upgrade MV Austral Navigator to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nTechnical Dept, Adriatic Sun Ferries", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-12 03:00"}, {"ticket_id": "MRL-101068", "created_at": "2025-05-06 23:51", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Scarlet Wave", "imo": "IMO 9501100", "subject": "Credit note request Göta Älv Shortsea AB", "description": "The overage charges for MV Scarlet Wave look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-09 18:00"}, {"ticket_id": "MRL-101088", "created_at": "2025-05-07 03:12", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Slow crew internet on MV Cobalt Horizon", "description": "Crew on MV Cobalt Horizon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-12 16:00"}, {"ticket_id": "MRL-101079", "created_at": "2025-05-07 04:06", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Boreal Vega", "imo": "IMO 9859002", "subject": "Credit note request Armor Atlantique Armement", "description": "Requesting a copy of all invoices for the last quarter for Armor Atlantique Armement fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-14 14:00"}, {"ticket_id": "MRL-101085", "created_at": "2025-05-07 05:34", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Iron Lagoon", "imo": "IMO 9541382", "subject": "Spare part request - MV Iron Lagoon", "description": "Hello,\n\nBelow-deck unit on MV Iron Lagoon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?\n\nThanks and regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-07 15:00"}, {"ticket_id": "MRL-101083", "created_at": "2025-05-07 07:48", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "Portal access for new ops manager - Karpas Maritime Ltd", "description": "Good day,\n\nOur new operations manager needs portal access for the Karpas Maritime Ltd fleet. Can you set up an account?\n\nBest regards,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-09 07:00"}, {"ticket_id": "MRL-101092", "created_at": "2025-05-07 09:15", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Zephyr Reef", "imo": "IMO 9609562", "subject": "ACTIVATE CREW WIFI PACKAGE ON FV ZEPHYR REEF", "description": "Hi support team,\n\nPlease upgrade FV Zephyr Reef to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nDPA, Celtic Sea Trawlers Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-16 20:00"}, {"ticket_id": "MRL-101082", "created_at": "2025-05-07 10:19", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sirocco Beacon", "imo": "IMO 9558701", "subject": "New build connectivity setup Levantine Crescent Shipping", "description": "Commissioning on MT Sirocco Beacon completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101089", "created_at": "2025-05-07 10:36", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "Credit note requestC antábrico Naviera SA", "description": "Requesting a copy of all invoices for the last quarter for Cantábrico Naviera SA fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-12 03:00"}, {"ticket_id": "MRL-101077", "created_at": "2025-05-07 11:55", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Polar Spirit", "imo": "IMO 9152856", "subject": "Crew data quota question - MV Polar Spirit", "description": "Captain of MV Polar Spirit asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101087", "created_at": "2025-05-07 12:17", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Emerald Star", "imo": "IMO 9222302", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Please send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-16 11:00"}, {"ticket_id": "MRL-101091", "created_at": "2025-05-07 13:23", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Lagoon", "imo": "IMO 9356787", "subject": "Question about charges for MV Coral Lagoon", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Coral Lagoon. Can you send a breakdown per service? Regards, Accounts team, Delta Maas Shipping BV.\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-11 06:00"}, {"ticket_id": "MRL-101076", "created_at": "2025-05-07 13:24", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Albatross", "imo": "IMO 9181376", "subject": "Coverage question Norwegian Sea", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-09 07:00"}, {"ticket_id": "MRL-101093", "created_at": "2025-05-07 19:57", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Navigator", "imo": "IMO 9373096", "subject": "Antenna fault on MV Levante Navigator", "description": "Hello,\n\nBelow-deck unit on MV Levante Navigator rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?\n\nThanks and regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-07 22:00"}, {"ticket_id": "MRL-101081", "created_at": "2025-05-07 20:52", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Pioneer", "imo": "IMO 9810501", "subject": "Suspend service on FV Levante Pioneer during dry dock", "description": "We need the crew welfare package activated on FV Levante Pioneer before next crew change in Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-09 20:00"}, {"ticket_id": "MRL-101075", "created_at": "2025-05-07 21:06", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sapphire Rigel", "imo": "IMO 9133472", "subject": "Suspend service on MV Sapphire Rigel during dry dock", "description": "MV Sapphire Rigel goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-14 08:00"}, {"ticket_id": "MRL-101086", "created_at": "2025-05-07 21:37", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "Spare part request - MV Amber Wave", "description": "After heavy weather the radome on MV Amber Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-08 10:00"}, {"ticket_id": "MRL-101084", "created_at": "2025-05-07 22:27", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Silver Current", "imo": "IMO 9154232", "subject": "Activate crew wifi package on MV Silver Current", "description": "Please upgrade MV Silver Current to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-08 20:00"}, {"ticket_id": "MRL-101090", "created_at": "2025-05-07 22:33", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Baltic Altair", "imo": "IMO 9843027", "subject": "PHISHING ATTEMPT REPORTED BY MV BALTIC ALTAIR CREW", "description": "Master of MV Baltic Altair reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-07 09:00"}, {"ticket_id": "MRL-101080", "created_at": "2025-05-07 22:39", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Falcon", "imo": "IMO 9541930", "subject": "MV Meridian Falcon - link keeps dropping since yesterday", "description": "Performance on MV Meridian Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-09 10:00"}, {"ticket_id": "MRL-101078", "created_at": "2025-05-07 22:42", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Austral Falcon", "imo": "IMO 9207417", "subject": "Spare part request - MV Austral Falcon", "description": "ETO on MV Austral Falcon reports antenna stuck in azimuth, fault code E-1847. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-13 18:00"}, {"ticket_id": "MRL-101109", "created_at": "2025-05-08 00:13", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Lyra", "imo": "IMO 9699452", "subject": "High latency reported by master, MV Tramontane Lyra", "description": "Hi support team,\n\nPerformance on MV Tramontane Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-08 17:00"}, {"ticket_id": "MRL-101095", "created_at": "2025-05-08 06:16", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "Degraded VSAT performance on MV Nordic Tide", "description": "Master on MV Nordic Tide (IMO 9414046) reports very slow internet since Stavanger departure. SNR fluctuating around 4.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-10 03:00"}, {"ticket_id": "MRL-101103", "created_at": "2025-05-08 06:16", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Tern", "imo": "IMO 9557484", "subject": "Spare part request - MV Sapphire Tern", "description": "Hi support team,\n\nBelow-deck unit on MV Sapphire Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?\n\nBest regards,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101108", "created_at": "2025-05-08 10:42", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Trader", "imo": "IMO 9442184", "subject": "MV CORAL TRADER: BDU FAULT CODE E-7152", "description": "After heavy weather the radome on MV Coral Trader has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-11 07:00"}, {"ticket_id": "MRL-101099", "created_at": "2025-05-08 11:05", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Invoice query - Thraki Product Tankers", "description": "We do not recognise line items on the latest invoice for MT Silver Pioneer. Can you send a breakdown per service? Regards, Accounts team, Thraki Product Tankers.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-13 16:00"}, {"ticket_id": "MRL-101107", "created_at": "2025-05-08 12:19", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Comet", "imo": "IMO 9679270", "subject": "QUESTION ABOUT CHARGES FOR MV POLAR COMET", "description": "We do not recognise line items on the latest invoice for MV Polar Comet. Can you send a breakdown per service? Regards, Accounts team, Riau Straits Carriers.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-13 00:00"}, {"ticket_id": "MRL-101110", "created_at": "2025-05-08 12:29", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "Credit note request Thraki Product Tankers", "description": "Requesting a copy of all invoices for the last quarter for Thraki Product Tankers fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-15 09:00"}, {"ticket_id": "MRL-101097", "created_at": "2025-05-08 14:38", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Albatross", "imo": "IMO 9360805", "subject": "Question about charges for MV Harmattan Albatross", "description": "The overage charges for MV Harmattan Albatross look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-12 14:00"}, {"ticket_id": "MRL-101104", "created_at": "2025-05-08 15:27", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Trader", "imo": "IMO 9546320", "subject": "Installation schedule for MV Polar Trader", "description": "We are adding a newbuild to the fleet, delivery 2026-05. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-09 15:00"}, {"ticket_id": "MRL-101106", "created_at": "2025-05-08 17:08", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Tern", "imo": "IMO 9273052", "subject": "Spare part request - MV Arctic Tern", "description": "After heavy weather the radome on MV Arctic Tern has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-08 08:00"}, {"ticket_id": "MRL-101100", "created_at": "2025-05-08 17:18", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Albatross", "imo": "IMO 9181376", "subject": "MV Zephyr Albatross: slow connection and packet loss", "description": "We see repeated link drops on MV Zephyr Albatross. Modem log shows error E-9818 every few hours. Vessel currently Norwegian Sea. ETA next port Colombo.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-15 20:00"}, {"ticket_id": "MRL-101098", "created_at": "2025-05-08 18:38", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Scarlet Albatross", "imo": "IMO 9319076", "subject": "Slow crew internet no MV Scarlet Albatross", "description": "Captain of MV Scarlet Albatross asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-13 03:00"}, {"ticket_id": "MRL-101102", "created_at": "2025-05-08 19:13", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Azure Tern", "imo": "IMO 9223473", "subject": "Question about charges for MV Azure Tern", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Al Mirfa Offshore Marine fleet, our auditors are asking.\n\nBest regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-14 13:00"}, {"ticket_id": "MRL-101101", "created_at": "2025-05-08 19:30", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "Crew wifi vouchers not working on MV Austral Petrel", "description": "Good day,\n\nCrew on MV Austral Petrel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nFleet Ops, Atlântico Azul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-17 06:00"}, {"ticket_id": "MRL-101105", "created_at": "2025-05-08 20:03", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Crest", "imo": "IMO 9367205", "subject": "MV Ivory Crest - link keeps dropping since yesterday", "description": "Master on MV Ivory Crest (IMO 9367205) reports very slow internet since Rotterdam departure. SNR fluctuating around 7.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-09 03:00"}, {"ticket_id": "MRL-101094", "created_at": "2025-05-08 20:10", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Azure Trader", "imo": "IMO 9619983", "subject": "Plan change request for MV Azure Trader", "description": "Hello,\n\nWe need the crew welfare package activated on MV Azure Trader before next crew change in Shanghai.\n\nBrgds,\nFleet Ops, Ligurian Star Cruises", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-10 09:00"}, {"ticket_id": "MRL-101096", "created_at": "2025-05-08 21:14", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Mistral Guardian", "imo": "IMO 9362188", "subject": "QUESTION ABOUT CHARGES FOR MV MISTRAL GUARDIAN", "description": "The overage charges for MV Mistral Guardian look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-16 14:00"}, {"ticket_id": "MRL-101123", "created_at": "2025-05-09 00:37", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Silver Petrel", "imo": "IMO 9793038", "subject": "Spare part request - MV Silver Petrel", "description": "After heavy weather the radome on MV Silver Petrel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-10 00:00"}, {"ticket_id": "MRL-101119", "created_at": "2025-05-09 00:42", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Emerald Pioneer", "imo": "IMO 9273557", "subject": "Activate crew wifi package on MT Emerald Pioneer", "description": "Please upgrade MT Emerald Pioneer to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-17 23:00"}, {"ticket_id": "MRL-101118", "created_at": "2025-05-09 06:30", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Sirocco Rigel", "imo": "IMO 9396892", "subject": "Crew data quota question - MV Sirocco Rigel", "description": "Crew wifi on MV Sirocco Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-15 09:00"}, {"ticket_id": "MRL-101111", "created_at": "2025-05-09 06:52", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "MV Silver Lyra - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MV Silver Lyra (IMO 9251949) reports very slow internet since Singapore departure. SNR fluctuating around 5.2 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-09 19:00"}, {"ticket_id": "MRL-101116", "created_at": "2025-05-09 10:17", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Reef", "imo": "IMO 9853539", "subject": "Antenna fault on MV Emerald Reef", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Emerald Reef has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-09 08:00"}, {"ticket_id": "MRL-101113", "created_at": "2025-05-09 10:33", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Navigator", "imo": "IMO 9108128", "subject": "MT Austral Navigator - link keeps dropping since yesterday", "description": "Performance on MT Austral Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-15 20:00"}, {"ticket_id": "MRL-101115", "created_at": "2025-05-09 11:47", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Tide", "imo": "IMO 9762376", "subject": "URGENT - MV Polar Tide offline", "description": "MV Polar Tide (IMO 9762376) has no connectivity at all. Antenna status LED red, error E-2836. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-09 02:00"}, {"ticket_id": "MRL-101122", "created_at": "2025-05-09 13:54", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Meteor", "imo": "IMO 9548873", "subject": "High latency reported by master, MV Meridian Meteor", "description": "We see repeated link drops on MV Meridian Meteor. Modem log shows error E-4044 every few hours. Vessel currently Gulf of Oman. ETA next port Valletta.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-10 23:00"}, {"ticket_id": "MRL-101112", "created_at": "2025-05-09 15:37", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Azure Wave", "imo": "IMO 9119490", "subject": "Installation schedule for MV Azure Wave", "description": "When can the install team board MV Azure Wave in Tanjung Pelepas? Vessel alongside for 5 days from Monday.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-14 20:00"}, {"ticket_id": "MRL-101117", "created_at": "2025-05-09 17:59", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "Sealink Cyber alert on MV Iron Pioneer", "description": "Hello,\n\nCyber dashboard raised alert E-1639 for MV Iron Pioneer: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-09 08:00"}, {"ticket_id": "MRL-101120", "created_at": "2025-05-09 18:58", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Plan change request for MV Iron Tide", "description": "Please upgrade MV Iron Tide to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-15 21:00"}, {"ticket_id": "MRL-101114", "created_at": "2025-05-09 21:12", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Emerald Voyager", "imo": "IMO 9413315", "subject": "Sealink Cyber alert on MV Emerald Voyager", "description": "Cyber dashboard raised alert E-4293 for MV Emerald Voyager: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-14 12:00"}, {"ticket_id": "MRL-101121", "created_at": "2025-05-09 21:40", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Star", "imo": "IMO 9329069", "subject": "MV Zephyr Star: BDU fault code E-9809", "description": "After heavy weather the radome on MV Zephyr Star has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-11 00:00"}, {"ticket_id": "MRL-101125", "created_at": "2025-05-10 01:19", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Star", "imo": "IMO 9601754", "subject": "MT Polar Star: slow connection and packet loss", "description": "We see repeated link drops on MT Polar Star. Modem log shows error E-8922 every few hours. Vessel currently Malacca Strait. ETA next port Tanjung Pelepas.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-11 11:00"}, {"ticket_id": "MRL-101126", "created_at": "2025-05-10 02:48", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Portal access for new ops manager - Haeryu Ocean Lines", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Haeryu Ocean Lines, we cannot locate our copy.\n\nBrgds,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-11 12:00"}, {"ticket_id": "MRL-101130", "created_at": "2025-05-10 06:09", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "High latency reported by master, MV Nordic Petrel", "description": "Good day,\n\nPerformance on MV Nordic Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-18 02:00"}, {"ticket_id": "MRL-101128", "created_at": "2025-05-10 06:48", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Crimson Tern", "imo": "IMO 9453597", "subject": "Antenna fault on MV Crimson Tern", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Crimson Tern has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-18 15:00"}, {"ticket_id": "MRL-101124", "created_at": "2025-05-10 08:22", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Golden Crest", "imo": "IMO 9465019", "subject": "Slow crew internet on MV Golden Crest", "description": "Hello,\n\nCaptain of MV Golden Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nDPA, Nordhav Offshore AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-18 16:00"}, {"ticket_id": "MRL-101131", "created_at": "2025-05-10 09:54", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-12 17:00"}, {"ticket_id": "MRL-101127", "created_at": "2025-05-10 13:53", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Coral Meteor", "imo": "IMO 9873773", "subject": "Suspend service on MV Coral Meteor during dry dock", "description": "Hi support team,\n\nPlease upgrade MV Coral Meteor to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-16 15:00"}, {"ticket_id": "MRL-101132", "created_at": "2025-05-10 13:58", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Meridian Lagoon", "imo": "IMO 9180700", "subject": "Plan change request for MV Meridian Lagoon", "description": "Good day,\n\nWe need the crew welfare package activated on MV Meridian Lagoon before next crew change in Rotterdam.\n\nBrgds,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-13 05:00"}, {"ticket_id": "MRL-101129", "created_at": "2025-05-10 20:06", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Altair", "imo": "IMO 9210919", "subject": "MV Solstice Altair - link keeps dropping since yesterday", "description": "Good day,\n\nWe see repeated link drops on MV Solstice Altair. Modem log shows error E-8455 every few hours. Vessel currently East China Sea. ETA next port Stavanger.\n\nThanks and regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-14 06:00"}, {"ticket_id": "MRL-101138", "created_at": "2025-05-11 01:06", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Silver Navigator", "imo": "IMO 9494424", "subject": "Installation schedule for MV Silver Navigator", "description": "Hello,\n\nWhen can the install team board MV Silver Navigator in Busan? Vessel alongside for 5 days from Monday.\n\nBest regards,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-14 22:00"}, {"ticket_id": "MRL-101135", "created_at": "2025-05-11 01:08", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Silver Lagoon", "imo": "IMO 9215189", "subject": "Coverage question Baltic Sea", "description": "Our new operations manager needs portal access for the Baltic Amber Shipping fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-20 20:00"}, {"ticket_id": "MRL-101148", "created_at": "2025-05-11 03:36", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - ELBSTROM REEDEREI GMBH", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-17 15:00"}, {"ticket_id": "MRL-101144", "created_at": "2025-05-11 04:31", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "Suspend service on MV Cobalt Orion during dry dock", "description": "MV Cobalt Orion goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-14 14:00"}, {"ticket_id": "MRL-101149", "created_at": "2025-05-11 05:14", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "New build connectivity setup Tirreno Blu Navigazione", "description": "Commissioning on MV Harmattan Tern completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-13 13:00"}, {"ticket_id": "MRL-101140", "created_at": "2025-05-11 06:19", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Breeze", "imo": "IMO 9146003", "subject": "Degraded VSAT performance on MV Scarlet Breeze", "description": "Good day,\n\nMaster on MV Scarlet Breeze (IMO 9146003) reports very slow internet since Rotterdam departure. SNR fluctuating around 4.3 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-12 17:00"}, {"ticket_id": "MRL-101136", "created_at": "2025-05-11 08:27", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Horizon", "imo": "IMO 9743928", "subject": "Antenna fault on MV Meridian Horizon", "description": "Hi support team,\n\nBelow-deck unit on MV Meridian Horizon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?\n\nBest regards,\nFleet Ops, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101142", "created_at": "2025-05-11 09:39", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Zephyr Beacon", "imo": "IMO 9355006", "subject": "Plan change request for MV Zephyr Beacon", "description": "Hello,\n\nWe need the crew welfare package activated on MV Zephyr Beacon before next crew change in Stavanger.\n\nBrgds,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-14 18:00"}, {"ticket_id": "MRL-101150", "created_at": "2025-05-11 12:17", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Tramontane Orion", "imo": "IMO 9808912", "subject": "Spare part request - MV Tramontane Orion", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Tramontane Orion has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-11 23:00"}, {"ticket_id": "MRL-101146", "created_at": "2025-05-11 14:29", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Carrier", "imo": "IMO 9415507", "subject": "Invoice query - Kattegat Container Line", "description": "The overage charges for MV Azure Carrier look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-15 11:00"}, {"ticket_id": "MRL-101139", "created_at": "2025-05-11 17:39", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Coverage question Indian Ocean", "description": "Please send the current signed contract and SLA annex for Armor Atlantique Armement, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-15 07:00"}, {"ticket_id": "MRL-101143", "created_at": "2025-05-11 19:56", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Orion", "imo": "IMO 9491173", "subject": "Suspend service on MV Sapphire Orion during dry dock", "description": "MV Sapphire Orion goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-19 22:00"}, {"ticket_id": "MRL-101133", "created_at": "2025-05-11 20:00", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Albatross", "imo": "IMO 9778870", "subject": "High latency reported by master, MV Austral Albatross", "description": "Master on MV Austral Albatross (IMO 9778870) reports very slow internet since Jebel Ali departure. SNR fluctuating around 4.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-15 13:00"}, {"ticket_id": "MRL-101141", "created_at": "2025-05-11 21:24", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Spirit", "imo": "IMO 9765641", "subject": "High latency reported by master, MV Cobalt Spirit", "description": "Master on MV Cobalt Spirit (IMO 9765641) reports very slow internet since Colombo departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-15 15:00"}, {"ticket_id": "MRL-101147", "created_at": "2025-05-11 21:43", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Ostro Navigator", "imo": "IMO 9624641", "subject": "High latency reported by master, MV Ostro Navigator", "description": "Master on MV Ostro Navigator (IMO 9624641) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-14 00:00"}, {"ticket_id": "MRL-101134", "created_at": "2025-05-11 22:01", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sirocco Lyra", "imo": "IMO 9461673", "subject": "Antenna fault on MV Sirocco Lyra", "description": "After heavy weather the radome on MV Sirocco Lyra has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-11 18:00"}, {"ticket_id": "MRL-101145", "created_at": "2025-05-11 23:04", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "Commissioning report pending - MV Mistral Falcon", "description": "We are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-14 08:00"}, {"ticket_id": "MRL-101137", "created_at": "2025-05-11 23:36", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Castor", "imo": "IMO 9296664", "subject": "MV Kystfjord Castor: slwo connection and packet loss", "description": "Hi support team,\n\nWe see repeated link drops on MV Kystfjord Castor. Modem log shows error E-2402 every few hours. Vessel currently North Sea. ETA next port Rotterdam.\n\nBrgds,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-12 22:00"}, {"ticket_id": "MRL-101161", "created_at": "2025-05-12 03:01", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Golden Petrel", "imo": "IMO 9734604", "subject": "Plan change request for MT Golden Petrel", "description": "Please upgrade MT Golden Petrel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101153", "created_at": "2025-05-12 06:00", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Golden Comet", "imo": "IMO 9561289", "subject": "Suspend service on FV Golden Comet during dry dock", "description": "We need the crew welfare package activated on FV Golden Comet before next crew change in Cape Town.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-14 12:00"}, {"ticket_id": "MRL-101159", "created_at": "2025-05-12 07:45", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Nordic Altair", "imo": "IMO 9114799", "subject": "URGENT - MV Nordic Altair offline", "description": "Complete outage on MV Nordic Altair. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-13 04:00"}, {"ticket_id": "MRL-101157", "created_at": "2025-05-12 09:36", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "Crew wifi vouchers not working on MV Arctic Falcon", "description": "Crew on MV Arctic Falcon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-14 04:00"}, {"ticket_id": "MRL-101152", "created_at": "2025-05-12 10:13", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Altair", "imo": "IMO 9650248", "subject": "Spare part requset - MV Levante Altair", "description": "Below-deck unit on MV Levante Altair rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-12 23:00"}, {"ticket_id": "MRL-101162", "created_at": "2025-05-12 10:39", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Lyra", "imo": "IMO 9717058", "subject": "Commissioning report pending - MT Boreal Lyra", "description": "We are adding a newbuild to the fleet, delivery 2026-05. Need a quote and install slot for the standard stack.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-21 17:00"}, {"ticket_id": "MRL-101164", "created_at": "2025-05-12 11:34", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Reef", "imo": "IMO 9260603", "subject": "Crew wifi vouchers not working on MT Levante Reef", "description": "Hi support team,\n\nCaptain of MT Levante Reef asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nFleet Ops, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-13 21:00"}, {"ticket_id": "MRL-101160", "created_at": "2025-05-12 11:42", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "Slow crew internet on MV Tramontane Voyager", "description": "Captain of MV Tramontane Voyager asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-16 04:00"}, {"ticket_id": "MRL-101155", "created_at": "2025-05-12 14:47", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "Crew wifi vouchers not working on MV Equinox Atoll", "description": "Crew on MV Equinox Atoll cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-14 23:00"}, {"ticket_id": "MRL-101158", "created_at": "2025-05-12 14:59", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Polar Pioneer", "imo": "IMO 9707871", "subject": "Suspend service on MV Polar Pioneer during dry dock", "description": "We need the crew welfare package activated on MV Polar Pioneer before next crew change in Santos.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-21 01:00"}, {"ticket_id": "MRL-101154", "created_at": "2025-05-12 16:10", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Falcon", "imo": "IMO 9690676", "subject": "Question about charges for MT Arctic Falcon", "description": "We do not recognise line items on the latest invoice for MT Arctic Falcon. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-21 09:00"}, {"ticket_id": "MRL-101163", "created_at": "2025-05-12 18:14", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Iron Rigel", "imo": "IMO 9806720", "subject": "Invoice query - Konkan Coast Carriers", "description": "The overage charges for MV Iron Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-17 09:00"}, {"ticket_id": "MRL-101156", "created_at": "2025-05-12 20:00", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Lyra", "imo": "IMO 9810094", "subject": "MV Nordic Lyra - link keesp dropping since yesterday", "description": "Hi support team,\n\nMaster on MV Nordic Lyra (IMO 9810094) reports very slow internet since Jebel Ali departure. SNR fluctuating around 4.2 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-12 21:00"}, {"ticket_id": "MRL-101151", "created_at": "2025-05-12 22:58", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Petrel", "imo": "IMO 9129495", "subject": "Portal access for new ops manager - Skagerrak Link Ferries", "description": "Please send the current signed contract and SLA annex for Skagerrak Link Ferries, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-17 19:00"}, {"ticket_id": "MRL-101169", "created_at": "2025-05-13 02:12", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Atoll", "imo": "IMO 9350575", "subject": "Sealink Cyber alert on MV Onyx Atoll", "description": "Cyber dashboard raised alert E-3169 for MV Onyx Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-13 06:00"}, {"ticket_id": "MRL-101167", "created_at": "2025-05-13 02:26", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Tramontane Meteor", "imo": "IMO 9612739", "subject": "Contract documents request - Polarlys Tank AS", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Polarlys Tank AS fleet. Can you set up an account?\n\nBest regards,\nTechnical Dept, Polarlys Tank AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-16 00:00"}, {"ticket_id": "MRL-101174", "created_at": "2025-05-13 03:04", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Ivory Comet", "imo": "IMO 9815874", "subject": "URGENT - MV Ivory Comet offline", "description": "Good day,\n\nMV Ivory Comet (IMO 9815874) has no connectivity at all. Antenna status LED red, error E-5916. Vessel in North Sea. Please call the bridge sat phone.\n\nThanks and regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-13 03:00"}, {"ticket_id": "MRL-101177", "created_at": "2025-05-13 05:25", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Tide", "imo": "IMO 9120425", "subject": "URGENT - MV TRAMONTANE TIDE OFFLINE", "description": "Dear support team,\n\nMV Tramontane Tide (IMO 9120425) has no connectivity at all. Antenna status LED red, error E-1501. Vessel in Indian Ocean. Please call the bridge sat phone.\n\nThanks and regards,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-14 17:00"}, {"ticket_id": "MRL-101172", "created_at": "2025-05-13 05:29", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Atoll", "imo": "IMO 9866093", "subject": "Crew data quota question - MT Levante Atoll", "description": "Dear support team,\n\nCaptain of MT Levante Atoll asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101175", "created_at": "2025-05-13 06:25", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Tramontane Comet", "imo": "IMO 9729491", "subject": "New build connectivity setup Lofoten Havfiske AS", "description": "We are adding a newbuild to the fleet, delivery 2026-02. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-21 20:00"}, {"ticket_id": "MRL-101173", "created_at": "2025-05-13 07:49", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Antenna fault on MV Iron Current", "description": "Below-deck unit on MV Iron Current rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-15 00:00"}, {"ticket_id": "MRL-101179", "created_at": "2025-05-13 10:08", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Harmattan Crest", "imo": "IMO 9832834", "subject": "Suspicious traffic flagged - MV Harmattan Crest", "description": "Master of MV Harmattan Crest reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-22 18:00"}, {"ticket_id": "MRL-101166", "created_at": "2025-05-13 10:22", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "Degraded VSAT performance on MV Solstice Wave", "description": "Hello,\n\nPerformance on MV Solstice Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nDPA, Riau Straits Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-15 11:00"}, {"ticket_id": "MRL-101165", "created_at": "2025-05-13 12:50", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pegasus", "imo": "IMO 9403566", "subject": "High latency reported by master, MV Kystfjord Pegasus", "description": "Performance on MV Kystfjord Pegasus degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-17 23:00"}, {"ticket_id": "MRL-101171", "created_at": "2025-05-13 15:02", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "Credit note request Nordhav Offshore AS", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Nordhav Offshore AS fleet, our auditors are asking.\n\nThanks and regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-14 23:00"}, {"ticket_id": "MRL-101170", "created_at": "2025-05-13 17:20", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "Suspend service on MV Ostro Crest during dry dock", "description": "MV Ostro Crest goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-22 01:00"}, {"ticket_id": "MRL-101178", "created_at": "2025-05-13 17:22", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Meridian Tern", "imo": "IMO 9691307", "subject": "Activate crew wifi pacakge on MV Meridian Tern", "description": "We need the crew welfare package activated on MV Meridian Tern before next crew change in Singapore.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-20 01:00"}, {"ticket_id": "MRL-101168", "created_at": "2025-05-13 17:40", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Altair", "imo": "IMO 9639983", "subject": "Slow crew internet on M VCobalt Altair", "description": "Good day,\n\nCaptain of MV Cobalt Altair asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-17 20:00"}, {"ticket_id": "MRL-101176", "created_at": "2025-05-13 21:51", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-13 12:00"}, {"ticket_id": "MRL-101189", "created_at": "2025-05-14 03:06", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "New build connectivity setup Armor Atlantique Armement", "description": "Commissioning on FV Solstice Pioneer completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101184", "created_at": "2025-05-14 03:44", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Hi support team,\n\nCrew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nFleet Ops, Botnia Ice Class Oy", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-20 20:00"}, {"ticket_id": "MRL-101188", "created_at": "2025-05-14 03:48", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "Slow crew internet on MT Scarlet Spirit", "description": "Dear support team,\n\nCrew on MT Scarlet Spirit cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nDPA, Thraki Product Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-22 06:00"}, {"ticket_id": "MRL-101185", "created_at": "2025-05-14 06:20", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Onyx Rigel", "imo": "IMO 9539119", "subject": "MV Onyx Rigel - link keeps dropping since yesterday", "description": "Master on MV Onyx Rigel (IMO 9539119) reports very slow internet since Antwerp departure. SNR fluctuating around 8.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-16 00:00"}, {"ticket_id": "MRL-101182", "created_at": "2025-05-14 07:22", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Harmattan Beacon", "imo": "IMO 9529578", "subject": "High latency reported by master, MV Harmattan Beacon", "description": "Master on MV Harmattan Beacon (IMO 9529578) reports very slow internet since Jebel Ali departure. SNR fluctuating around 4.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-15 17:00"}, {"ticket_id": "MRL-101186", "created_at": "2025-05-14 07:24", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "URGENT - MV Emerald Horizon offline", "description": "Hi support team,\n\nMV Emerald Horizon (IMO 9429924) has no connectivity at all. Antenna status LED red, error E-3152. Vessel in Mediterranean. Please call the bridge sat phone.\n\nBest regards,\nDPA, Aegean Meltemi Lines", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-14 18:00"}, {"ticket_id": "MRL-101192", "created_at": "2025-05-14 08:41", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "COVERAGE QUESTION MEDITERRANEAN", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Hormuz Falcon Tankers, we cannot locate our copy.\n\nBrgds,\nFleet Ops, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-15 09:00"}, {"ticket_id": "MRL-101190", "created_at": "2025-05-14 09:34", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vessel", "description": "Cyber dashboard raised alert E-1917 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-15 22:00"}, {"ticket_id": "MRL-101180", "created_at": "2025-05-14 10:40", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Altair", "imo": "IMO 9532501", "subject": "Activate crew wifi package on MV Harmattan Altair", "description": "Please upgrade MV Harmattan Altair to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-23 01:00"}, {"ticket_id": "MRL-101181", "created_at": "2025-05-14 12:35", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Baltic Star", "imo": "IMO 9278521", "subject": "Crew wifi vouchers not working on MV Baltic Star", "description": "Captain of MV Baltic Star asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-15 22:00"}, {"ticket_id": "MRL-101187", "created_at": "2025-05-14 15:17", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "Coverage question South Atlantic", "description": "Do you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-20 18:00"}, {"ticket_id": "MRL-101191", "created_at": "2025-05-14 17:00", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Scarlet Albatross", "imo": "IMO 9319076", "subject": "URGENT - MV Scarlet Albatross offline", "description": "Complete outage on MV Scarlet Albatross. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-14 07:00"}, {"ticket_id": "MRL-101183", "created_at": "2025-05-14 21:36", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Dawn", "imo": "IMO 9721401", "subject": "Slow crew interent on MT Onyx Dawn", "description": "Crew wifi on MT Onyx Dawn unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-21 10:00"}, {"ticket_id": "MRL-101194", "created_at": "2025-05-14 22:55", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Harmattan Breeze", "imo": "IMO 9417414", "subject": "Degraded VSTA performance on MT Harmattan Breeze", "description": "Dear support team,\n\nPerformance on MT Harmattan Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-22 08:00"}, {"ticket_id": "MRL-101193", "created_at": "2025-05-14 23:35", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Contract documents request - Konkan Coast Carriers", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Konkan Coast Carriers, we cannot locate our copy.\n\nThanks and regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-15 18:00"}, {"ticket_id": "MRL-101199", "created_at": "2025-05-15 03:09", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "Degraded VSAT performance on MV Arctic Horizon", "description": "Master on MV Arctic Horizon (IMO 9507805) reports very slow internet since Singapore departure. SNR fluctuating around 7.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-15 23:00"}, {"ticket_id": "MRL-101207", "created_at": "2025-05-15 03:24", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Lyra", "imo": "IMO 9496771", "subject": "Suspend service on MT Arctic Lyra during dry dock", "description": "MT Arctic Lyra goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-24 09:00"}, {"ticket_id": "MRL-101196", "created_at": "2025-05-15 04:09", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Scarlet Wave", "imo": "IMO 9501100", "subject": "Plan change request for MV Scarlet Wave", "description": "We need the crew welfare package activated on MV Scarlet Wave before next crew change in Santos.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-22 15:00"}, {"ticket_id": "MRL-101203", "created_at": "2025-05-15 06:18", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Iron Altair", "imo": "IMO 9886603", "subject": "Contract documents request - Tirreno Blu Navigazione", "description": "Dear support team,\n\nDo you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-18 13:00"}, {"ticket_id": "MRL-101195", "created_at": "2025-05-15 08:54", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "Slow crew internet on MT Mistral Voyager", "description": "Crew on MT Mistral Voyager cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-22 14:00"}, {"ticket_id": "MRL-101202", "created_at": "2025-05-15 09:41", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Meridian Altair", "imo": "IMO 9219094", "subject": "MV Meridian Altair: BDU fault code E-8154", "description": "Good day,\n\nETO on MV Meridian Altair reports antenna stuck in azimuth, fault code E-1656. Manual repointing works temporarily. Requesting service visit in Hamburg.\n\nBest regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-22 17:00"}, {"ticket_id": "MRL-101198", "created_at": "2025-05-15 13:47", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Hello,\n\nPlease upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nMarine Superintendent, Atlântico Azul Navegação", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-20 19:00"}, {"ticket_id": "MRL-101205", "created_at": "2025-05-15 16:19", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Reef", "imo": "IMO 9378008", "subject": "Contract documents request - Al Mirfa Offshore Marine", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-23 21:00"}, {"ticket_id": "MRL-101201", "created_at": "2025-05-15 16:45", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "ANTENNA FAULT ON MT SOLSTICE NAVIGATOR", "description": "After heavy weather the radome on MT Solstice Navigator has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-16 13:00"}, {"ticket_id": "MRL-101197", "created_at": "2025-05-15 18:57", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "MV Scarlet Altair: complete loss of connectivity", "description": "Hello,\n\nMV Scarlet Altair (IMO 9822475) has no connectivity at all. Antenna status LED red, error E-8866. Vessel in South China Sea. Please call the bridge sat phone.\n\nBest regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-15 08:00"}, {"ticket_id": "MRL-101204", "created_at": "2025-05-15 19:03", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Star", "imo": "IMO 9436056", "subject": "Plan change request for MV Cobalt Star", "description": "Hi support team,\n\nMV Cobalt Star goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nDPA, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-16 09:00"}, {"ticket_id": "MRL-101206", "created_at": "2025-05-15 19:23", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Polar Voyager", "imo": "IMO 9790141", "subject": "MV Polar Voyagre: BDU fault code E-3629", "description": "ETO on MV Polar Voyager reports antenna stuck in azimuth, fault code E-7234. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-21 23:00"}, {"ticket_id": "MRL-101200", "created_at": "2025-05-15 19:28", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Breeze", "imo": "IMO 9435753", "subject": "Suspicious traffic flagged - MV Cobalt Breeze", "description": "Dear support team,\n\nMaster of MV Cobalt Breeze reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-21 16:00"}, {"ticket_id": "MRL-101213", "created_at": "2025-05-16 00:43", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Lyra", "imo": "IMO 9276729", "subject": "New build connectivity setup Levantine Crescent Shipping", "description": "Good day,\n\nCommissioning on MT Silver Lyra completed last week but we never received the report. Please send.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-20 12:00"}, {"ticket_id": "MRL-101210", "created_at": "2025-05-16 01:59", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "Degraded VSAT performance on MV Scarlet Rigel", "description": "Performance on MV Scarlet Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-17 16:00"}, {"ticket_id": "MRL-101214", "created_at": "2025-05-16 02:46", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "Degraded VSAT performance on FV Sirocco Wave", "description": "Master on FV Sirocco Wave (IMO 9739977) reports very slow internet since Antwerp departure. SNR fluctuating around 6.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-17 08:00"}, {"ticket_id": "MRL-101215", "created_at": "2025-05-16 04:10", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "Installation schedule for FV Tramontane Lyra", "description": "When can the install team board FV Tramontane Lyra in Antwerp? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-21 09:00"}, {"ticket_id": "MRL-101219", "created_at": "2025-05-16 06:24", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Azure Reef", "imo": "IMO 9448671", "subject": "Suspicious traffic flagged - FV Azure Reef", "description": "Cyber dashboard raised alert E-3899 for FV Azure Reef: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-24 23:00"}, {"ticket_id": "MRL-101209", "created_at": "2025-05-16 07:18", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Good day,\n\nour vessel goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-17 23:00"}, {"ticket_id": "MRL-101211", "created_at": "2025-05-16 11:03", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Falcon", "imo": "IMO 9863572", "subject": "Crew data quota question - MV Ivory Falcon", "description": "Crew wifi on MV Ivory Falcon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-21 18:00"}, {"ticket_id": "MRL-101222", "created_at": "2025-05-16 11:37", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Breeze", "imo": "IMO 9829552", "subject": "Installation schedule for MT Ivory Breeze", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-20 20:00"}, {"ticket_id": "MRL-101216", "created_at": "2025-05-16 12:51", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "No link on MV Coral Guardian since 0400 UTC", "description": "MV Coral Guardian (IMO 9323716) has no connectivity at all. Antenna status LED red, error E-8610. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-16 08:00"}, {"ticket_id": "MRL-101208", "created_at": "2025-05-16 13:15", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Lyra", "imo": "IMO 9496771", "subject": "Crew wifi vouchers not working on MT Arctic Lyra", "description": "Dear support team,\n\nCaptain of MT Arctic Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-21 20:00"}, {"ticket_id": "MRL-101217", "created_at": "2025-05-16 15:06", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Reef", "imo": "IMO 9379583", "subject": "New build connectivity setup Kattegat Container Line", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.\n\nBest regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-21 07:00"}, {"ticket_id": "MRL-101212", "created_at": "2025-05-16 17:05", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Spare part request - MV Amber Dawn", "description": "Below-deck unit on MV Amber Dawn rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-16 20:00"}, {"ticket_id": "MRL-101221", "created_at": "2025-05-16 18:15", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Iron Trader", "imo": "IMO 9421520", "subject": "Coverage question Gulf of Aden", "description": "Do you have LEO coverage in Gulf of Aden? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-22 19:00"}, {"ticket_id": "MRL-101223", "created_at": "2025-05-16 18:36", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Crimson Lagoon", "imo": "IMO 9753545", "subject": "Suspend service on FV Crimson Lagoon during dry dock", "description": "Good day,\n\nFV Crimson Lagoon goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nTechnical Dept, Celtic Sea Trawlers Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-21 10:00"}, {"ticket_id": "MRL-101218", "created_at": "2025-05-16 21:25", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Nordic Atoll", "imo": "IMO 9880661", "subject": "MT Nordic Atoll: slow connection and packet loss", "description": "Hello,\n\nWe see repeated link drops on MT Nordic Atoll. Modem log shows error E-1547 every few hours. Vessel currently Gibraltar. ETA next port Piraeus.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-17 02:00"}, {"ticket_id": "MRL-101220", "created_at": "2025-05-16 23:30", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Breeze", "imo": "IMO 9519171", "subject": "Credit note request Levantine Crescent Shipping", "description": "We do not recognise line items on the latest invoice for MT Onyx Breeze. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-17 11:00"}, {"ticket_id": "MRL-101229", "created_at": "2025-05-17 01:06", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Breeze", "imo": "IMO 9278002", "subject": "Antenna fault on MV Sirocco Breeze", "description": "ETO on MV Sirocco Breeze reports antenna stuck in azimuth, fault code E-7103. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-17 08:00"}, {"ticket_id": "MRL-101232", "created_at": "2025-05-17 04:33", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Hello,\n\nour vessel goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nDPA, Göta Älv Shortsea AB", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-25 09:00"}, {"ticket_id": "MRL-101230", "created_at": "2025-05-17 08:45", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "Coverage question Red Sea", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Cantábrico Naviera SA, we cannot locate our copy.\n\nBest regards,\nMarine Superintendent, Cantábrico Naviera SA", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-24 20:00"}, {"ticket_id": "MRL-101225", "created_at": "2025-05-17 09:08", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "Question about charges for MV Ostro Crest", "description": "The overage charges for MV Ostro Crest look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-05-18 20:00"}, {"ticket_id": "MRL-101226", "created_at": "2025-05-17 11:30", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Silver Vega", "imo": "IMO 9415129", "subject": "Invoice query - Bosphorus Crescent Denizcilik", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Silver Vega. Can you send a breakdown per service? Regards, Accounts team, Bosphorus Crescent Denizcilik.\n\nBest regards,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-18 21:00"}, {"ticket_id": "MRL-101227", "created_at": "2025-05-17 13:05", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "PLAN CHANGE REQUEST FOR MV KYSTFJORD HYDRA", "description": "Please upgrade MV Kystfjord Hydra to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-25 15:00"}, {"ticket_id": "MRL-101231", "created_at": "2025-05-17 16:18", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Question about charges for MV Kystfjord Norma", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-25 22:00"}, {"ticket_id": "MRL-101228", "created_at": "2025-05-17 16:19", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "Credit note request Cantábrico Naviera SA", "description": "The overage charges for MV Aurora Petrel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-21 14:00"}, {"ticket_id": "MRL-101224", "created_at": "2025-05-17 23:19", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Meridian Orion", "imo": "IMO 9498717", "subject": "MV Meridian Orion - link keeps dropping since yesterday", "description": "Master on MV Meridian Orion (IMO 9498717) reports very slow internet since Antwerp departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-22 00:00"}, {"ticket_id": "MRL-101235", "created_at": "2025-05-18 00:50", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Golden Horizon", "imo": "IMO 9431757", "subject": "Slow crew interne ton MV Golden Horizon", "description": "Crew wifi on MV Golden Horizon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-25 20:00"}, {"ticket_id": "MRL-101245", "created_at": "2025-05-18 01:17", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "High latency reported by master, MV Iron Vega", "description": "We see repeated link drops on MV Iron Vega. Modem log shows error E-1316 every few hours. Vessel currently Baltic Sea. ETA next port Antwerp.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-21 20:00"}, {"ticket_id": "MRL-101242", "created_at": "2025-05-18 03:50", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "We see repeated link drops on our vessel. Modem log shows error E-8424 every few hours. Vessel currently Mediterranean. ETA next port Rotterdam.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-19 21:00"}, {"ticket_id": "MRL-101244", "created_at": "2025-05-18 07:14", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Commissioning report pedning - our vessel", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-27 08:00"}, {"ticket_id": "MRL-101247", "created_at": "2025-05-18 07:44", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Sapphire Lyra", "imo": "IMO 9543794", "subject": "FV Sapphire Lyra: complete loss of connectivity", "description": "Dear support team,\n\nComplete outage on FV Sapphire Lyra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nDPA, Lofoten Havfiske AS", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-18 10:00"}, {"ticket_id": "MRL-101233", "created_at": "2025-05-18 07:53", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Slow crew internet on FV Arctic Meteor", "description": "Hello,\n\nCrew on FV Arctic Meteor cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-24 10:00"}, {"ticket_id": "MRL-101243", "created_at": "2025-05-18 09:40", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Onyx Falcon", "imo": "IMO 9599822", "subject": "Phishing attempt reported by MV Onyx Falcon crew", "description": "Hi support team,\n\nCyber dashboard raised alert E-9510 for MV Onyx Falcon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-20 11:00"}, {"ticket_id": "MRL-101238", "created_at": "2025-05-18 11:56", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "High ltaency reported by master, our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101240", "created_at": "2025-05-18 14:40", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Iron Altair", "imo": "IMO 9886603", "subject": "No link on MV Iron Altair since 0400 UTC", "description": "MV Iron Altair (IMO 9886603) has no connectivity at all. Antenna status LED red, error E-3046. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-18 02:00"}, {"ticket_id": "MRL-101250", "created_at": "2025-05-18 14:48", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Silver Altair", "imo": "IMO 9107186", "subject": "Credit note request Melita Bulk Carriers", "description": "Requesting a copy of all invoices for the last quarter for Melita Bulk Carriers fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-25 08:00"}, {"ticket_id": "MRL-101249", "created_at": "2025-05-18 15:17", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Scarlet Spirit", "imo": "IMO 9880518", "subject": "Sealink Cyber alert on MV Scarlet Spirit", "description": "Cyber dashboard raised alert E-4938 for MV Scarlet Spirit: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-19 00:00"}, {"ticket_id": "MRL-101234", "created_at": "2025-05-18 16:30", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Tern", "imo": "IMO 9389679", "subject": "Portal access for new ops manager - Kattegat Container Line", "description": "Do you have LEO coverage in South China Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-19 01:00"}, {"ticket_id": "MRL-101236", "created_at": "2025-05-18 19:22", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Aurora Current", "imo": "IMO 9803132", "subject": "Credit note request Gascogne Gaz Maritime", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MT Aurora Current. Can you send a breakdown per service? Regards, Accounts team, Gascogne Gaz Maritime.\n\nBest regards,\nDPA, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-19 07:00"}, {"ticket_id": "MRL-101246", "created_at": "2025-05-18 20:08", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Rigel", "imo": "IMO 9396397", "subject": "Crew data quota question - MT Scarlet Rigel", "description": "Hi support team,\n\nCrew wifi on MT Scarlet Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-22 05:00"}, {"ticket_id": "MRL-101239", "created_at": "2025-05-18 20:12", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Star", "imo": "IMO 9436056", "subject": "Crew data quota question - MV Cobalt Star", "description": "Crew wifi on MV Cobalt Star unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-23 04:00"}, {"ticket_id": "MRL-101237", "created_at": "2025-05-18 21:57", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Rigel", "imo": "IMO 9398905", "subject": "Credit note request Frisia Nordsee Bereederung", "description": "The overage charges for MV Arctic Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-22 06:00"}, {"ticket_id": "MRL-101241", "created_at": "2025-05-18 22:20", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Solstice Lyra", "imo": "IMO 9603233", "subject": "Crew data quota question - MV Solstice Lyra", "description": "Captain of MV Solstice Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-27 23:00"}, {"ticket_id": "MRL-101248", "created_at": "2025-05-18 22:59", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Tramontane Comet", "imo": "IMO 9729491", "subject": "Phishing attempt reported by FV Tramontane Comet crew", "description": "Master of FV Tramontane Comet reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101251", "created_at": "2025-05-19 02:07", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "Commissioning report pending - MT Mistral Voyager", "description": "When can the install team board MT Mistral Voyager in Colombo? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-28 00:00"}, {"ticket_id": "MRL-101264", "created_at": "2025-05-19 03:35", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Azure Atoll", "imo": "IMO 9401350", "subject": "INSTALLATION SCHEDULE FOR MV AZURE ATOLL", "description": "When can the install team board MV Azure Atoll in Colombo? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-23 16:00"}, {"ticket_id": "MRL-101265", "created_at": "2025-05-19 04:42", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Albatross", "imo": "IMO 9306952", "subject": "Invoice query - Kowloon Pearl Navigation", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Mistral Albatross. Can you send a breakdown per service? Regards, Accounts team, Kowloon Pearl Navigation.\n\nThanks and regards,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-26 16:00"}, {"ticket_id": "MRL-101253", "created_at": "2025-05-19 05:01", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Tide", "imo": "IMO 9420344", "subject": "Crew data quota question - MV Arctic Tide", "description": "Crew wifi on MV Arctic Tide unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-21 21:00"}, {"ticket_id": "MRL-101256", "created_at": "2025-05-19 06:16", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Dawn", "imo": "IMO 9880556", "subject": "New build connectivity setup Gascogne Gaz Maritime", "description": "Commissioning on MT Polar Dawn completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-23 16:00"}, {"ticket_id": "MRL-101259", "created_at": "2025-05-19 06:21", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV AUSTRAL LAGOON", "description": "Dear support team,\n\nMV Austral Lagoon goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-20 15:00"}, {"ticket_id": "MRL-101263", "created_at": "2025-05-19 06:24", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Tramontane Falcon", "imo": "IMO 9703174", "subject": "Invoice query - Aegean Meltemi Lines", "description": "Requesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-23 04:00"}, {"ticket_id": "MRL-101266", "created_at": "2025-05-19 07:21", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "Plan change request for MT Levante Orion", "description": "MT Levante Orion goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-24 21:00"}, {"ticket_id": "MRL-101267", "created_at": "2025-05-19 07:59", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "New build connectivity setup Konkan Coast Carriers", "description": "We are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-20 06:00"}, {"ticket_id": "MRL-101261", "created_at": "2025-05-19 12:58", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Meteor", "imo": "IMO 9548873", "subject": "Slow crew internet on VM Meridian Meteor", "description": "Captain of MV Meridian Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-23 12:00"}, {"ticket_id": "MRL-101258", "created_at": "2025-05-19 14:36", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "Phishing attempt reported by MV Golden Current crew", "description": "Cyber dashboard raised alert E-1921 for MV Golden Current: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-22 06:00"}, {"ticket_id": "MRL-101252", "created_at": "2025-05-19 16:01", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ostro Guardian", "imo": "IMO 9794977", "subject": "Invoice query - Nordhav Offshore AS", "description": "We do not recognise line items on the latest invoice for MV Ostro Guardian. Can you send a breakdown per service? Regards, Accounts team, Nordhav Offshore AS.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-26 18:00"}, {"ticket_id": "MRL-101268", "created_at": "2025-05-19 18:52", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Lagoon", "imo": "IMO 9879375", "subject": "Portal access for new ops manager - Ligurian Star Cruises", "description": "Please send the current signed contract and SLA annex for Ligurian Star Cruises, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-24 07:00"}, {"ticket_id": "MRL-101260", "created_at": "2025-05-19 19:50", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Zephyr Atoll", "imo": "IMO 9538775", "subject": "Slow crew internet on MV Zephyr Atoll", "description": "Hi support team,\n\nCrew on MV Zephyr Atoll cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-23 10:00"}, {"ticket_id": "MRL-101255", "created_at": "2025-05-19 20:33", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Albatross", "imo": "IMO 9323558", "subject": "New build connectivity setup Riau Straits Carriers", "description": "We are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-21 02:00"}, {"ticket_id": "MRL-101254", "created_at": "2025-05-19 21:54", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Albatross", "imo": "IMO 9382401", "subject": "High latency reported by master, MV Amber Albatross", "description": "Performance on MV Amber Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-21 17:00"}, {"ticket_id": "MRL-101262", "created_at": "2025-05-19 22:32", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Lyra", "imo": "IMO 9473937", "subject": "Slow crew internet on MV Kystfjord Lyra", "description": "Good day,\n\nCaptain of MV Kystfjord Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-26 21:00"}, {"ticket_id": "MRL-101257", "created_at": "2025-05-19 23:58", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "New build connectivity setup Riau Straits Carriers", "description": "When can the install team board MV Solstice Tern in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-23 14:00"}, {"ticket_id": "MRL-101273", "created_at": "2025-05-20 00:53", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Comet", "imo": "IMO 9468724", "subject": "MV Solstice Comet: slow connection and packet loss", "description": "We see repeated link drops on MV Solstice Comet. Modem log shows error E-2022 every few hours. Vessel currently South China Sea. ETA next port Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-23 14:00"}, {"ticket_id": "MRL-101274", "created_at": "2025-05-20 01:45", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Azure Guardian", "imo": "IMO 9467134", "subject": "MT Azure Guardian - link kepes dropping since yesterday", "description": "We see repeated link drops on MT Azure Guardian. Modem log shows error E-3164 every few hours. Vessel currently Mediterranean. ETA next port Aberdeen.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-23 09:00"}, {"ticket_id": "MRL-101276", "created_at": "2025-05-20 06:15", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Orion", "imo": "IMO 9312858", "subject": "Contract documents request - Tirreno Blu Navigazione", "description": "Please send the current signed contract and SLA annex for Tirreno Blu Navigazione, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-26 06:00"}, {"ticket_id": "MRL-101271", "created_at": "2025-05-20 06:41", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-24 15:00"}, {"ticket_id": "MRL-101269", "created_at": "2025-05-20 09:28", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Guardian", "imo": "IMO 9593438", "subject": "Portal access for new ops manager - Göta Älv Shortsea AB", "description": "Our new operations manager needs portal access for the Göta Älv Shortsea AB fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-26 06:00"}, {"ticket_id": "MRL-101275", "created_at": "2025-05-20 12:21", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Cobalt Trader", "imo": "IMO 9766061", "subject": "Credit note request Kattegat Container Line", "description": "Good day,\n\nThe overage charges for MV Cobalt Trader look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-27 14:00"}, {"ticket_id": "MRL-101278", "created_at": "2025-05-20 15:02", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Star", "imo": "IMO 9329069", "subject": "High latency reported by master, MV Zephyr Star", "description": "Performance on MV Zephyr Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-21 11:00"}, {"ticket_id": "MRL-101270", "created_at": "2025-05-20 16:38", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Star", "imo": "IMO 9665451", "subject": "Invoice query - Göta Älv Shortsea AB", "description": "Requesting a copy of all invoices for the last quarter for Göta Älv Shortsea AB fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-27 18:00"}, {"ticket_id": "MRL-101279", "created_at": "2025-05-20 18:12", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Vega", "imo": "IMO 9618874", "subject": "NEW BUILD CONNECTIVITY SETUP NORDHAV OFFSHORE AS", "description": "When can the install team board MV Baltic Vega in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-24 06:00"}, {"ticket_id": "MRL-101272", "created_at": "2025-05-20 18:31", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-25 06:00"}, {"ticket_id": "MRL-101277", "created_at": "2025-05-20 20:01", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Beacon", "imo": "IMO 9743980", "subject": "Crew wifi vouchers not working on MT Silver Beacon", "description": "Hello,\n\nCrew on MT Silver Beacon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nFleet Ops, Thraki Product Tankers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-23 14:00"}, {"ticket_id": "MRL-101280", "created_at": "2025-05-20 21:12", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Tramontane Reef", "imo": "IMO 9790438", "subject": "DEGRADED VSAT PERFORMANCE ON MV TRAMONTANE REEF", "description": "Performance on MV Tramontane Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-21 06:00"}, {"ticket_id": "MRL-101283", "created_at": "2025-05-21 01:03", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Pioneer", "imo": "IMO 9454292", "subject": "Suspicious traffic flagged - MV Ostro Pioneer", "description": "Master of MV Ostro Pioneer reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-22 02:00"}, {"ticket_id": "MRL-101284", "created_at": "2025-05-21 02:14", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Voyager", "imo": "IMO 9540168", "subject": "Antenna fault on MV Azure Voyager", "description": "Hello,\n\nETO on MV Azure Voyager reports antenna stuck in azimuth, fault code E-6805. Manual repointing works temporarily. Requesting service visit in Singapore.\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-22 22:00"}, {"ticket_id": "MRL-101287", "created_at": "2025-05-21 04:56", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Emerald Tern", "imo": "IMO 9526617", "subject": "MT Emerald Tern: complete loss of connectivity", "description": "Complete outage on MT Emerald Tern. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-21 07:00"}, {"ticket_id": "MRL-101288", "created_at": "2025-05-21 06:42", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "ANTENNA FAULT ON MV CRIMSON CARRIER", "description": "Below-deck unit on MV Crimson Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-24 22:00"}, {"ticket_id": "MRL-101286", "created_at": "2025-05-21 09:56", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Solstice Pioneer", "imo": "IMO 9358814", "subject": "Invoice query - Tirreno Blu Navigazione", "description": "Requesting a copy of all invoices for the last quarter for Tirreno Blu Navigazione fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-28 12:00"}, {"ticket_id": "MRL-101285", "created_at": "2025-05-21 10:34", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Breeze", "imo": "IMO 9225134", "subject": "Activate crew wifi package on MV Crimson Breeze", "description": "Please upgrade MV Crimson Breeze to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-26 00:00"}, {"ticket_id": "MRL-101282", "created_at": "2025-05-21 13:50", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "Crew data quota question - FV Solstice Pioneer", "description": "Captain of FV Solstice Pioneer asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-25 21:00"}, {"ticket_id": "MRL-101289", "created_at": "2025-05-21 19:49", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "Plan change request for MV Kystfjord Mira", "description": "Please upgrade MV Kystfjord Mira to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-22 12:00"}, {"ticket_id": "MRL-101281", "created_at": "2025-05-21 20:55", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "Coverage question North Sea", "description": "Our new operations manager needs portal access for the Armor Atlantique Armement fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-22 19:00"}, {"ticket_id": "MRL-101297", "created_at": "2025-05-22 00:49", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-27 07:00"}, {"ticket_id": "MRL-101290", "created_at": "2025-05-22 01:21", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Falcon", "imo": "IMO 9510137", "subject": "Activate crew wifi package on MV Baltic Falcon", "description": "Hello,\n\nWe need the crew welfare package activated on MV Baltic Falcon before next crew change in Antwerp.\n\nThanks and regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-24 07:00"}, {"ticket_id": "MRL-101298", "created_at": "2025-05-22 04:19", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Nol ink on MV Austral Reef since 0400 UTC", "description": "MV Austral Reef (IMO 9528964) has no connectivity at all. Antenna status LED red, error E-8386. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-22 06:00"}, {"ticket_id": "MRL-101291", "created_at": "2025-05-22 08:40", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Albatross", "imo": "IMO 9364875", "subject": "MV SAPPHIRE ALBATROSS: BDU FAULT CODE E-5920", "description": "After heavy weather the radome on MV Sapphire Albatross has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-23 16:00"}, {"ticket_id": "MRL-101295", "created_at": "2025-05-22 10:21", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Golden Comet", "imo": "IMO 9561289", "subject": "Activate crew wifi package on FV Golden Comet", "description": "Hi support team,\n\nFV Golden Comet goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nTechnical Dept, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-23 17:00"}, {"ticket_id": "MRL-101294", "created_at": "2025-05-22 15:35", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Solstice Pioneer", "imo": "IMO 9358814", "subject": "Crew data quota question - MV Solstice Pioneer", "description": "Crew on MV Solstice Pioneer cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-27 16:00"}, {"ticket_id": "MRL-101296", "created_at": "2025-05-22 16:14", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Good day,\n\nCrew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nMarine Superintendent, Melita Bulk Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-23 20:00"}, {"ticket_id": "MRL-101292", "created_at": "2025-05-22 16:16", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "MV Kystfjord Phoenix: slow connection and packet loss", "description": "Performance on MV Kystfjord Phoenix degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-23 05:00"}, {"ticket_id": "MRL-101293", "created_at": "2025-05-22 19:39", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Equinox Orion", "imo": "IMO 9485760", "subject": "Spare part request - MV Equinox Orion", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Equinox Orion has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-28 14:00"}, {"ticket_id": "MRL-101300", "created_at": "2025-05-23 00:49", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Iron Tern", "imo": "IMO 9718349", "subject": "Commissioning report pending - MV Iron Tern", "description": "When can the install team board MV Iron Tern in Cape Town? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-26 15:00"}, {"ticket_id": "MRL-101306", "created_at": "2025-05-23 02:26", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Wave", "imo": "IMO 9206906", "subject": "SLOW CREW INTERNET ON MT MISTRAL WAVE", "description": "Captain of MT Mistral Wave asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-26 08:00"}, {"ticket_id": "MRL-101309", "created_at": "2025-05-23 05:54", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Iron Altair", "imo": "IMO 9886603", "subject": "Suspend service on MV Iron Altair during dry dock", "description": "Hello,\n\nMV Iron Altair goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-01 10:00"}, {"ticket_id": "MRL-101304", "created_at": "2025-05-23 08:46", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Aurora Current", "imo": "IMO 9887334", "subject": "Slow crew internet on MV Aurora Current", "description": "Crew wifi on MV Aurora Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-01 02:00"}, {"ticket_id": "MRL-101302", "created_at": "2025-05-23 14:27", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Crest", "imo": "IMO 9424522", "subject": "Invoice query - Frisia Nordsee Bereederung", "description": "The overage charges for MV Arctic Crest look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-30 18:00"}, {"ticket_id": "MRL-101307", "created_at": "2025-05-23 15:06", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Meridian Lagoon", "imo": "IMO 9180700", "subject": "MV Meridian Lagoon - link keeps dropping since yesterday", "description": "Hi support team,\n\nWe see repeated link drops on MV Meridian Lagoon. Modem log shows error E-3602 every few hours. Vessel currently Baltic Sea. ETA next port Aberdeen.\n\nThanks and regards,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-24 01:00"}, {"ticket_id": "MRL-101305", "created_at": "2025-05-23 15:57", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Crest", "imo": "IMO 9288631", "subject": "MV Crimson Crest - link keeps dropping since yesterday", "description": "Performance on MV Crimson Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-29 23:00"}, {"ticket_id": "MRL-101301", "created_at": "2025-05-23 16:32", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Carrier", "imo": "IMO 9302657", "subject": "No link on MV Zephyr Carrier since 0400 UTC", "description": "Complete outage on MV Zephyr Carrier. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-23 13:00"}, {"ticket_id": "MRL-101308", "created_at": "2025-05-23 17:01", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sapphire Star", "imo": "IMO 9354143", "subject": "Contract documents request - Delta Maas Shipping BV", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-01 22:00"}, {"ticket_id": "MRL-101299", "created_at": "2025-05-23 18:36", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Albatross", "imo": "IMO 9713246", "subject": "MV Solstice Albatross: slow connection and packet loss", "description": "We see repeated link drops on MV Solstice Albatross. Modem log shows error E-1330 every few hours. Vessel currently South Atlantic. ETA next port Rotterdam.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-23 16:00"}, {"ticket_id": "MRL-101303", "created_at": "2025-05-23 21:14", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Amber Carrier", "imo": "IMO 9529188", "subject": "Crew wifi vouchers not working on MV Amber Carrier", "description": "Crew on MV Amber Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-31 16:00"}, {"ticket_id": "MRL-101321", "created_at": "2025-05-24 00:16", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "MT Solstice Navigator - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MT Solstice Navigator (IMO 9426817) reports very slow internet since Valletta departure. SNR fluctuating around 8.1 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-25 05:00"}, {"ticket_id": "MRL-101314", "created_at": "2025-05-24 02:38", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "Phishing attempt reported by MV Ostro Meteor crew", "description": "Hi support team,\n\nCyber dashboard raised alert E-1398 for MV Ostro Meteor: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nFleet Ops, Karpas Maritime Ltd", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-25 19:00"}, {"ticket_id": "MRL-101311", "created_at": "2025-05-24 04:50", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Tern", "imo": "IMO 9874882", "subject": "Plan change request for MV Polar Tern", "description": "Hello,\n\nWe need the crew welfare package activated on MV Polar Tern before next crew change in Aberdeen.\n\nBrgds,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-26 14:00"}, {"ticket_id": "MRL-101320", "created_at": "2025-05-24 05:17", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ostro Rigel", "imo": "IMO 9538995", "subject": "Installation schedule for FV Ostro Rigel", "description": "We are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101322", "created_at": "2025-05-24 06:29", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "SUSPEND SERVICE ON MV BALTIC RIGEL DURING DRY DOCK", "description": "We need the crew welfare package activated on MV Baltic Rigel before next crew change in Busan.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-29 18:00"}, {"ticket_id": "MRL-101310", "created_at": "2025-05-24 07:24", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Comet", "imo": "IMO 9468401", "subject": "MT Onyx oCmet: complete loss of connectivity", "description": "Complete outage on MT Onyx Comet. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-26 00:00"}, {"ticket_id": "MRL-101313", "created_at": "2025-05-24 08:28", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Mistral Vega", "imo": "IMO 9239123", "subject": "MV Mistral Vega: slow connection and packet loss", "description": "We see repeated link drops on MV Mistral Vega. Modem log shows error E-5281 every few hours. Vessel currently South Atlantic. ETA next port Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-31 07:00"}, {"ticket_id": "MRL-101319", "created_at": "2025-05-24 14:27", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "New build connectivity setup Riau Straits Carriers", "description": "Commissioning on MV Iron Vega completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-30 01:00"}, {"ticket_id": "MRL-101315", "created_at": "2025-05-24 14:38", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ostro Beacon", "imo": "IMO 9860702", "subject": "New build connectivity setup Cantábrico Naviera SA", "description": "We are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-27 20:00"}, {"ticket_id": "MRL-101317", "created_at": "2025-05-24 15:00", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Spirit", "imo": "IMO 9208875", "subject": "MV Azure Spirit: BDU fault code E-8354", "description": "Below-deck unit on MV Azure Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-24 10:00"}, {"ticket_id": "MRL-101312", "created_at": "2025-05-24 18:23", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Albatross", "imo": "IMO 9364875", "subject": "Activate crew wifi package on MV Sapphire Albatross", "description": "MV Sapphire Albatross goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-01 15:00"}, {"ticket_id": "MRL-101316", "created_at": "2025-05-24 19:30", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "Portal access for new ops manager - Waddenzee Offshore BV", "description": "Our new operations manager needs portal access for the Waddenzee Offshore BV fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-01 11:00"}, {"ticket_id": "MRL-101318", "created_at": "2025-05-24 20:51", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Spirit", "imo": "IMO 9420681", "subject": "DEGRADED VSAT PERFORMANCE ON MV ZEPHYR SPIRIT", "description": "Dear support team,\n\nWe see repeated link drops on MV Zephyr Spirit. Modem log shows error E-3068 every few hours. Vessel currently Mediterranean. ETA next port Shanghai.\n\nBest regards,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-30 15:00"}, {"ticket_id": "MRL-101332", "created_at": "2025-05-25 02:34", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Breeze", "imo": "IMO 9146003", "subject": "URGENT - MV Scarlet Breeze offline", "description": "Good day,\n\nComplete outage on MV Scarlet Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-25 03:00"}, {"ticket_id": "MRL-101335", "created_at": "2025-05-25 03:19", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Baltic Crest", "imo": "IMO 9311206", "subject": "MV Baltic Crest: complete loss of connectivity", "description": "MV Baltic Crest (IMO 9311206) has no connectivity at all. Antenna status LED red, error E-2212. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-25 09:00"}, {"ticket_id": "MRL-101324", "created_at": "2025-05-25 03:42", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Ivory Navigator", "imo": "IMO 9241138", "subject": "Suspicious traffic flagged - MV Ivory Navigator", "description": "Cyber dashboard raised alert E-6901 for MV Ivory Navigator: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-25 15:00"}, {"ticket_id": "MRL-101331", "created_at": "2025-05-25 03:52", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Spirit", "imo": "IMO 9389332", "subject": "MV Levante Spirit: slow connection and packet loss", "description": "Master on MV Levante Spirit (IMO 9389332) reports very slow internet since Colombo departure. SNR fluctuating around 8.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-29 02:00"}, {"ticket_id": "MRL-101329", "created_at": "2025-05-25 04:25", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "DEGRADED VSAT PERFORMANCE ON MV COBALT ORION", "description": "We see repeated link drops on MV Cobalt Orion. Modem log shows error E-9462 every few hours. Vessel currently South Atlantic. ETA next port Hamburg.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-03 21:00"}, {"ticket_id": "MRL-101326", "created_at": "2025-05-25 04:49", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Reef", "imo": "IMO 9608180", "subject": "MT Solstice Reef: BDU fault code E-2688", "description": "Below-deck unit on MT Solstice Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-26 09:00"}, {"ticket_id": "MRL-101323", "created_at": "2025-05-25 09:36", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Orion", "imo": "IMO 9491173", "subject": "Plan change request for MV Sapphire Orion", "description": "Hello,\n\nMV Sapphire Orion goes into dry dock in Santos for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-01 06:00"}, {"ticket_id": "MRL-101334", "created_at": "2025-05-25 11:18", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Polar Falcon", "imo": "IMO 9616905", "subject": "Installation schedule for MV Polar Falcon", "description": "When can the install team board MV Polar Falcon in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-27 05:00"}, {"ticket_id": "MRL-101333", "created_at": "2025-05-25 11:24", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Spirit", "imo": "IMO 9343819", "subject": "SPARE PART REQUEST - MV EQUINOX SPIRIT", "description": "Good day,\n\nETO on MV Equinox Spirit reports antenna stuck in azimuth, fault code E-9249. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBrgds,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-03 21:00"}, {"ticket_id": "MRL-101336", "created_at": "2025-05-25 12:57", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Lagoon", "imo": "IMO 9494864", "subject": "Crew wifi vouchers not working on MT Golden Lagoon", "description": "Crew wifi on MT Golden Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-28 10:00"}, {"ticket_id": "MRL-101330", "created_at": "2025-05-25 15:52", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Carrier", "imo": "IMO 9257785", "subject": "QUESTION ABOUT CHARGES FOR MV GOLDEN CARRIER", "description": "The overage charges for MV Golden Carrier look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-26 01:00"}, {"ticket_id": "MRL-101327", "created_at": "2025-05-25 19:23", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Dawn", "imo": "IMO 9365752", "subject": "Slow crew internet on MV Silver Dawn", "description": "Captain of MV Silver Dawn asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-26 18:00"}, {"ticket_id": "MRL-101325", "created_at": "2025-05-25 19:57", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Contract documents request - Kattegat Container Line", "description": "Our new operations manager needs portal access for the Kattegat Container Line fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-29 07:00"}, {"ticket_id": "MRL-101328", "created_at": "2025-05-25 21:41", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Tramontane Beacon", "imo": "IMO 9137492", "subject": "Credit note request Gascogne Gaz Maritime", "description": "We do not recognise line items on the latest invoice for MT Tramontane Beacon. Can you send a breakdown per service? Regards, Accounts team, Gascogne Gaz Maritime.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-30 03:00"}, {"ticket_id": "MRL-101351", "created_at": "2025-05-26 00:17", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "We see repeated link drops on our vessel. Modem log shows error E-3413 every few hours. Vessel currently Indian Ocean. ETA next port Tanjung Pelepas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-26 13:00"}, {"ticket_id": "MRL-101342", "created_at": "2025-05-26 01:42", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Coral Orion", "imo": "IMO 9154218", "subject": "Crew wifi vouchers not working on MV Coral Orion", "description": "Good day,\n\nCrew wifi on MV Coral Orion unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-03 04:00"}, {"ticket_id": "MRL-101344", "created_at": "2025-05-26 04:03", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Altair", "imo": "IMO 9119103", "subject": "MV Sirocco Altair: complete loss of connectivity", "description": "MV Sirocco Altair (IMO 9119103) has no connectivity at all. Antenna status LED red, error E-5134. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-05-26 04:00"}, {"ticket_id": "MRL-101346", "created_at": "2025-05-26 08:03", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Wave", "imo": "IMO 9272072", "subject": "New build connectivity setup Delta Maas Shipping BV", "description": "When can the install team board MV Golden Wave in Jebel Ali? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-02 14:00"}, {"ticket_id": "MRL-101337", "created_at": "2025-05-26 10:55", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Dawn", "imo": "IMO 9721401", "subject": "MT ONYX DAWN: COMPLETE LOSS OF CONNECTIVITY", "description": "Dear support team,\n\nMT Onyx Dawn (IMO 9721401) has no connectivity at all. Antenna status LED red, error E-2459. Vessel in Arabian Sea. Please call the bridge sat phone.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-26 04:00"}, {"ticket_id": "MRL-101348", "created_at": "2025-05-26 11:26", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "MV Meridian Petrel: BDU fault code E-4684", "description": "Good day,\n\nAfter heavy weather the radome on MV Meridian Petrel has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Firth of Clyde Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-26 16:00"}, {"ticket_id": "MRL-101347", "created_at": "2025-05-26 12:24", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Polar Pioneer", "imo": "IMO 9707871", "subject": "Phishing attempt reported by MV Polar Pioneer crew", "description": "Cyber dashboard raised alert E-3634 for MV Polar Pioneer: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-27 11:00"}, {"ticket_id": "MRL-101340", "created_at": "2025-05-26 15:17", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Carrier", "imo": "IMO 9686273", "subject": "Coverage question Mediterranean", "description": "Our new operations manager needs portal access for the Adriatic Sun Ferries fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-04 03:00"}, {"ticket_id": "MRL-101338", "created_at": "2025-05-26 16:57", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Crest", "imo": "IMO 9420203", "subject": "ANTENNA FAULT ON MV BOREAL CREST", "description": "Dear support team,\n\nBelow-deck unit on MV Boreal Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?\n\nThanks and regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-26 22:00"}, {"ticket_id": "MRL-101341", "created_at": "2025-05-26 17:23", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Albatross", "imo": "IMO 9382401", "subject": "Degraded VSAT performance on MV Amber Albatross", "description": "Hi support team,\n\nWe see repeated link drops on MV Amber Albatross. Modem log shows error E-9187 every few hours. Vessel currently Arabian Sea. ETA next port Piraeus.\n\nBest regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-01 01:00"}, {"ticket_id": "MRL-101350", "created_at": "2025-05-26 17:42", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Harmattan Lyra", "imo": "IMO 9237242", "subject": "Credit note request Thraki Product Tankers", "description": "The overage charges for MT Harmattan Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-28 22:00"}, {"ticket_id": "MRL-101339", "created_at": "2025-05-26 20:20", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Crest", "imo": "IMO 9705770", "subject": "Credit note request Kowloon Pearl Navigation", "description": "The overage charges for MV Mistral Crest look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-04 16:00"}, {"ticket_id": "MRL-101343", "created_at": "2025-05-26 20:21", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "No link on our vessel since 0400 UTC", "description": "Good day,\n\nour vessel () has no connectivity at all. Antenna status LED red, error E-9302. Vessel in Mediterranean. Please call the bridge sat phone.\n\nBest regards,\nDPA, Vestkyst Seismikk AS", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-26 22:00"}, {"ticket_id": "MRL-101345", "created_at": "2025-05-26 21:05", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Levante Lagoon", "imo": "IMO 9585405", "subject": "MV Levante Lagoon: complete loss of connectivity", "description": "MV Levante Lagoon (IMO 9585405) has no connectivity at all. Antenna status LED red, error E-4059. Vessel in Korea Strait. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-27 05:00"}, {"ticket_id": "MRL-101349", "created_at": "2025-05-26 23:55", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Lyra", "imo": "IMO 9810094", "subject": "Suspicious traffic flagged - MV Nordic Lyra", "description": "Cyber dashboard raised alert E-2512 for MV Nordic Lyra: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-27 01:00"}, {"ticket_id": "MRL-101354", "created_at": "2025-05-27 00:59", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "MV Meridian Petrel: complete loss of connectivity", "description": "Good day,\n\nComplete outage on MV Meridian Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nDPA, Firth of Clyde Carriers", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101353", "created_at": "2025-05-27 01:37", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "Portal access for new ops manager - Al Mirfa Offshore Marine", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-04 21:00"}, {"ticket_id": "MRL-101361", "created_at": "2025-05-27 02:09", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Zephyr Reef", "imo": "IMO 9609562", "subject": "Phishing attempt reported by FV Zephyr Reef crew", "description": "Cyber dashboard raised alert E-8853 for FV Zephyr Reef: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-29 04:00"}, {"ticket_id": "MRL-101352", "created_at": "2025-05-27 03:39", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Voyager", "imo": "IMO 9896529", "subject": "COMMISSIONING REPORT PENDING - MV CRIMSON VOYAGER", "description": "Hello,\n\nWhen can the install team board MV Crimson Voyager in Valletta? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-04 16:00"}, {"ticket_id": "MRL-101363", "created_at": "2025-05-27 04:25", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Sirocco Pioneer", "imo": "IMO 9805104", "subject": "Crew wifi vouchers not working on MV Sirocco Pioneer", "description": "Crew wifi on MV Sirocco Pioneer unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-03 00:00"}, {"ticket_id": "MRL-101365", "created_at": "2025-05-27 07:54", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Navigator", "imo": "IMO 9828089", "subject": "COVERAGE QUESTION BALTIC SEA", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-02 06:00"}, {"ticket_id": "MRL-101355", "created_at": "2025-05-27 10:53", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Current", "imo": "IMO 9360726", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Hello,\n\nDo you have LEO coverage in Suez Canal? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-31 22:00"}, {"ticket_id": "MRL-101356", "created_at": "2025-05-27 14:06", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Beacon", "imo": "IMO 9225500", "subject": "Suspend service on MV Azuer Beacon during dry dock", "description": "Hi support team,\n\nMV Azure Beacon goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "", "status": "closed", "resolved_at": "2025-05-28 21:00"}, {"ticket_id": "MRL-101358", "created_at": "2025-05-27 14:10", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "Suspend service on MV Onyx Altair during dry dock", "description": "Hello,\n\nPlease upgrade MV Onyx Altair to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-28 01:00"}, {"ticket_id": "MRL-101357", "created_at": "2025-05-27 16:07", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Suspend service on MV Amber Star during dry dock", "description": "Please upgrade MV Amber Star to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-02 12:00"}, {"ticket_id": "MRL-101364", "created_at": "2025-05-27 17:45", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Arctic Wave", "imo": "IMO 9207259", "subject": "Slow crew internet on MV Arctic Wave", "description": "Dear support team,\n\nCrew wifi on MV Arctic Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-02 01:00"}, {"ticket_id": "MRL-101359", "created_at": "2025-05-27 17:59", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Haeryu Ocean Lines", "description": "Our new operations manager needs portal access for the Haeryu Ocean Lines fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-28 09:00"}, {"ticket_id": "MRL-101360", "created_at": "2025-05-27 20:10", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Nova", "imo": "IMO 9846225", "subject": "Degraded VSAT performance on MV Kystfjord Nova", "description": "We see repeated link drops on MV Kystfjord Nova. Modem log shows error E-3754 every few hours. Vessel currently Persian Gulf. ETA next port Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-29 21:00"}, {"ticket_id": "MRL-101362", "created_at": "2025-05-27 22:26", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Reef", "imo": "IMO 9447495", "subject": "High latency reported by master, MV Baltic Reef", "description": "Master on MV Baltic Reef (IMO 9447495) reports very slow internet since Piraeus departure. SNR fluctuating around 7.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101375", "created_at": "2025-05-28 01:47", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Meteor", "imo": "IMO 9821081", "subject": "Coverage question East China Sea", "description": "Do you have LEO coverage in East China Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-30 11:00"}, {"ticket_id": "MRL-101384", "created_at": "2025-05-28 02:10", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Onyx Navigator", "imo": "IMO 9364851", "subject": "Credit note request Gascogne Gaz Maritime", "description": "The overage charges for MT Onyx Navigator look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-31 15:00"}, {"ticket_id": "MRL-101367", "created_at": "2025-05-28 02:50", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Atoll", "imo": "IMO 9312157", "subject": "MV Cobalt Atoll: slow connection and packet loss", "description": "Master on MV Cobalt Atoll (IMO 9312157) reports very slow internet since Cape Town departure. SNR fluctuating around 9.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-29 22:00"}, {"ticket_id": "MRL-101369", "created_at": "2025-05-28 04:13", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "URGENT - MV Nordic Petrel offline", "description": "Hi support team,\n\nMV Nordic Petrel (IMO 9192545) has no connectivity at all. Antenna status LED red, error E-9405. Vessel in North Sea. Please call the bridge sat phone.\n\nThanks and regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-28 09:00"}, {"ticket_id": "MRL-101381", "created_at": "2025-05-28 04:21", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Albatross", "imo": "IMO 9813228", "subject": "MV Meridian Albatross: BDU fault code E-5439", "description": "Hello,\n\nETO on MV Meridian Albatross reports antenna stuck in azimuth, fault code E-9215. Manual repointing works temporarily. Requesting service visit in Aberdeen.\n\nBrgds,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-05 10:00"}, {"ticket_id": "MRL-101371", "created_at": "2025-05-28 07:42", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Pioneer", "imo": "IMO 9389021", "subject": "Invoice query - Kattegat Container Line", "description": "Hello,\n\nThe overage charges for MV Emerald Pioneer look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-03 13:00"}, {"ticket_id": "MRL-101382", "created_at": "2025-05-28 09:39", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "Credit note request Kattegat Container Line", "description": "The overage charges for MV Tramontane Tern look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-06 16:00"}, {"ticket_id": "MRL-101383", "created_at": "2025-05-28 10:04", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Mistral Petrel", "imo": "IMO 9407055", "subject": "High latency reported by master, MV Mistral Petrel", "description": "Dear support team,\n\nPerformance on MV Mistral Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-29 12:00"}, {"ticket_id": "MRL-101370", "created_at": "2025-05-28 11:36", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "Spare part request - MV Coral Albatross", "description": "After heavy weather the radome on MV Coral Albatross has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-05-29 18:00"}, {"ticket_id": "MRL-101379", "created_at": "2025-05-28 12:29", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Harmattan Reef", "imo": "IMO 9843883", "subject": "Credit note request Elbstrom Reederei GmbH", "description": "We do not recognise line items on the latest invoice for MV Harmattan Reef. Can you send a breakdown per service? Regards, Accounts team, Elbstrom Reederei GmbH.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-29 09:00"}, {"ticket_id": "MRL-101380", "created_at": "2025-05-28 13:39", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "Slow crew internet on MV Solstice Breeze", "description": "Crew on MV Solstice Breeze cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-06 13:00"}, {"ticket_id": "MRL-101368", "created_at": "2025-05-28 14:43", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Silver Voyager", "imo": "IMO 9652911", "subject": "Invoice query - Celtic Sea Trawlers Ltd", "description": "Requesting a copy of all invoices for the last quarter for Celtic Sea Trawlers Ltd fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-05 01:00"}, {"ticket_id": "MRL-101373", "created_at": "2025-05-28 16:14", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Comet", "imo": "IMO 9180334", "subject": "Slow crew internet on MV Golden Comet", "description": "Captain of MV Golden Comet asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-03 14:00"}, {"ticket_id": "MRL-101366", "created_at": "2025-05-28 16:58", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Atoll", "imo": "IMO 9664914", "subject": "Suspend service on MV Levante Atoll during dry dock", "description": "Please upgrade MV Levante Atoll to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-29 00:00"}, {"ticket_id": "MRL-101374", "created_at": "2025-05-28 18:08", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Comet", "imo": "IMO 9339519", "subject": "Antenna fault on MV Boreal Comet", "description": "After heavy weather the radome on MV Boreal Comet has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-01 10:00"}, {"ticket_id": "MRL-101377", "created_at": "2025-05-28 18:44", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "PLAN CHANGE REQUEST FOR OUR VESSEL", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-05-31 20:00"}, {"ticket_id": "MRL-101378", "created_at": "2025-05-28 19:41", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Nordic Breeze", "imo": "IMO 9629990", "subject": "MV Nordic Breeze - link keeps dropping since yesterday", "description": "Hi support team,\n\nPerformance on MV Nordic Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-05 20:00"}, {"ticket_id": "MRL-101372", "created_at": "2025-05-28 22:06", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sirocco Reef", "imo": "IMO 9451094", "subject": "Invoice query - Melita Bulk Carriers", "description": "Requesting a copy of all invoices for the last quarter for Melita Bulk Carriers fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-30 04:00"}, {"ticket_id": "MRL-101376", "created_at": "2025-05-28 23:24", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "Suspend service on MV Iron Pioneer during dry dock", "description": "Hello,\n\nPlease upgrade MV Iron Pioneer to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nFleet Ops, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-05-30 09:00"}, {"ticket_id": "MRL-101386", "created_at": "2025-05-29 00:20", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Sapphire Beacon", "imo": "IMO 9189873", "subject": "No link on MV Sapphire Beacon since 0400 UTC", "description": "Dear support team,\n\nMV Sapphire Beacon (IMO 9189873) has no connectivity at all. Antenna status LED red, error E-9059. Vessel in Red Sea. Please call the bridge sat phone.\n\nBest regards,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-29 11:00"}, {"ticket_id": "MRL-101388", "created_at": "2025-05-29 00:45", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Albatross", "imo": "IMO 9494151", "subject": "Degraded VSAT performance on MV Ivory Albatross", "description": "We see repeated link drops on MV Ivory Albatross. Modem log shows error E-1780 every few hours. Vessel currently Mediterranean. ETA next port Singapore.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-06 00:00"}, {"ticket_id": "MRL-101394", "created_at": "2025-05-29 02:57", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Ostro Reef", "imo": "IMO 9198874", "subject": "MV Ostro Reef: slow connection and packet loss", "description": "Hi support team,\n\nWe see repeated link drops on MV Ostro Reef. Modem log shows error E-7262 every few hours. Vessel currently Arabian Sea. ETA next port Stavanger.\n\nBest regards,\nDPA, Konkan Coast Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-30 12:00"}, {"ticket_id": "MRL-101389", "created_at": "2025-05-29 03:20", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Austral Tide", "imo": "IMO 9423877", "subject": "MV Austral Tide: BDU fault code E-7812", "description": "After heavy weather the radome on MV Austral Tide has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-30 20:00"}, {"ticket_id": "MRL-101396", "created_at": "2025-05-29 06:52", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Guardian", "imo": "IMO 9773026", "subject": "MV Aurora Guardian: slow connection and packet loss", "description": "Dear support team,\n\nWe see repeated link drops on MV Aurora Guardian. Modem log shows error E-8962 every few hours. Vessel currently Mediterranean. ETA next port Rotterdam.\n\nThanks and regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-30 09:00"}, {"ticket_id": "MRL-101401", "created_at": "2025-05-29 08:22", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Horizon", "imo": "IMO 9744805", "subject": "Installation schedule for MV Nordic Horizon", "description": "Commissioning on MV Nordic Horizon completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-04 18:00"}, {"ticket_id": "MRL-101400", "created_at": "2025-05-29 10:55", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "MV Ostro Star: BDU fault code E-4442", "description": "Below-deck unit on MV Ostro Star rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-30 18:00"}, {"ticket_id": "MRL-101393", "created_at": "2025-05-29 13:05", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Azure Guardian", "imo": "IMO 9467134", "subject": "Degraded VSAT performance on MT Azure Guardian", "description": "Hi support team,\n\nPerformance on MT Azure Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Thraki Product Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-04 18:00"}, {"ticket_id": "MRL-101385", "created_at": "2025-05-29 13:07", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Meteor", "imo": "IMO 9875197", "subject": "Crew data quota question - MT Levante Meteor", "description": "Crew on MT Levante Meteor cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-06 20:00"}, {"ticket_id": "MRL-101390", "created_at": "2025-05-29 13:14", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Baltic Crest", "imo": "IMO 9311206", "subject": "MV Baltic Crest: complete loss of connectivity", "description": "MV Baltic Crest (IMO 9311206) has no connectivity at all. Antenna status LED red, error E-7644. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-05-29 02:00"}, {"ticket_id": "MRL-101395", "created_at": "2025-05-29 13:16", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Emerald Trader", "imo": "IMO 9412804", "subject": "New build connectivity setup Haeryu Ocean Lines", "description": "Commissioning on MV Emerald Trader completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-07 05:00"}, {"ticket_id": "MRL-101397", "created_at": "2025-05-29 13:24", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "Invoice query - Armor Atlantique Armement", "description": "We do not recognise line items on the latest invoice for FV Equinox Navigator. Can you send a breakdown per service? Regards, Accounts team, Armor Atlantique Armement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-02 18:00"}, {"ticket_id": "MRL-101399", "created_at": "2025-05-29 14:31", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "MT Nordic Beacon: slow connection and packet loss", "description": "We see repeated link drops on MT Nordic Beacon. Modem log shows error E-9534 every few hours. Vessel currently Red Sea. ETA next port Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-06 18:00"}, {"ticket_id": "MRL-101391", "created_at": "2025-05-29 15:40", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Meteor", "imo": "IMO 9372585", "subject": "Slow crew internet on MV Zephyr Meteor", "description": "Crew on MV Zephyr Meteor cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-05-31 04:00"}, {"ticket_id": "MRL-101398", "created_at": "2025-05-29 15:56", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Lyra", "imo": "IMO 9276729", "subject": "Invoice query - Levantine Crescent Shipping", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-02 13:00"}, {"ticket_id": "MRL-101392", "created_at": "2025-05-29 18:55", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "Slow crew internet on MV Austral Vega", "description": "Crew on MV Austral Vega cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-08 00:00"}, {"ticket_id": "MRL-101387", "created_at": "2025-05-29 19:50", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Trader", "imo": "IMO 9563275", "subject": "Plan change request for MV Onyx Trader", "description": "We need the crew welfare package activated on MV Onyx Trader before next crew change in Singapore.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-03 20:00"}, {"ticket_id": "MRL-101409", "created_at": "2025-05-30 00:05", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Ivory Reef", "imo": "IMO 9159854", "subject": "MV Ivory Reef: BDU fault code E-5815", "description": "After heavy weather the radome on MV Ivory Reef has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-03 23:00"}, {"ticket_id": "MRL-101413", "created_at": "2025-05-30 03:58", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Tramontane Vega", "imo": "IMO 9389617", "subject": "Question about charges for MT Tramontane Vega", "description": "The overage charges for MT Tramontane Vega look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-03 13:00"}, {"ticket_id": "MRL-101414", "created_at": "2025-05-30 04:04", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "Antenna fault on MV Arctic Current", "description": "Hi support team,\n\nBelow-deck unit on MV Arctic Current rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?\n\nBrgds,\nDPA, Botnia Ice Class Oy", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-31 16:00"}, {"ticket_id": "MRL-101406", "created_at": "2025-05-30 04:53", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Please send the current signed contract and SLA annex for Riau Straits Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-03 22:00"}, {"ticket_id": "MRL-101407", "created_at": "2025-05-30 05:07", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "Question about charges for MV Zephyr Wave", "description": "Requesting a copy of all invoices for the last quarter for Kowloon Pearl Navigation fleet, our auditors are asking.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101415", "created_at": "2025-05-30 08:10", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Onyx Pioneer", "imo": "IMO 9216183", "subject": "High latency reported by master, MV Onyx Pioneer", "description": "Master on MV Onyx Pioneer (IMO 9216183) reports very slow internet since Colombo departure. SNR fluctuating around 6.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-05-31 02:00"}, {"ticket_id": "MRL-101404", "created_at": "2025-05-30 11:39", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Rigel", "imo": "IMO 9820764", "subject": "Spare part request - MV Kystfjord Rigel", "description": "ETO on MV Kystfjord Rigel reports antenna stuck in azimuth, fault code E-8246. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-31 19:00"}, {"ticket_id": "MRL-101412", "created_at": "2025-05-30 14:41", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Iron Lagoon", "imo": "IMO 9541382", "subject": "Degraded VSAT performance on MV Iron Lagoon", "description": "Master on MV Iron Lagoon (IMO 9541382) reports very slow internet since Piraeus departure. SNR fluctuating around 5.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-06 14:00"}, {"ticket_id": "MRL-101403", "created_at": "2025-05-30 15:57", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Tern", "imo": "IMO 9389679", "subject": "MV Golden Tern: BDU fault code E-4722", "description": "Hello,\n\nAfter heavy weather the radome on MV Golden Tern has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-30 18:00"}, {"ticket_id": "MRL-101408", "created_at": "2025-05-30 17:09", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Aurora Breeze", "imo": "IMO 9336476", "subject": "Suspend service on MV Aurora Breeze during dry dock", "description": "Please upgrade MV Aurora Breeze to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-07 20:00"}, {"ticket_id": "MRL-101411", "created_at": "2025-05-30 18:08", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Falcon", "imo": "IMO 9690676", "subject": "MT Arctic Falcon: slow connection and packet loss", "description": "Performance on MT Arctic Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-05 10:00"}, {"ticket_id": "MRL-101416", "created_at": "2025-05-30 18:15", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Tramontane Wave", "imo": "IMO 9639672", "subject": "Commissioning report pending - MV Tramontane Wave", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-02 09:00"}, {"ticket_id": "MRL-101410", "created_at": "2025-05-30 19:54", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Hello,\n\nCrew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nMarine Superintendent, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-03 20:00"}, {"ticket_id": "MRL-101405", "created_at": "2025-05-30 22:52", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Golden Dawn", "imo": "IMO 9302231", "subject": "High latency reported by master, MV Golden Dawn", "description": "Dear support team,\n\nMaster on MV Golden Dawn (IMO 9302231) reports very slow internet since Rotterdam departure. SNR fluctuating around 4.2 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-31 03:00"}, {"ticket_id": "MRL-101417", "created_at": "2025-05-30 23:05", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Albatross", "imo": "IMO 9306952", "subject": "Credit note request Kowloon Pearl Navigation", "description": "The overage charges for MV Mistral Albatross look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-08 16:00"}, {"ticket_id": "MRL-101402", "created_at": "2025-05-30 23:29", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "Crew wifi vouchers not working on MV Onyx Wave", "description": "Crew wifi on MV Onyx Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-06 07:00"}, {"ticket_id": "MRL-101420", "created_at": "2025-05-31 00:51", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Albatross", "imo": "IMO 9383857", "subject": "Suspend service on MV Ostro Albatross during dry dock", "description": "Hello,\n\nPlease upgrade MV Ostro Albatross to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-06 07:00"}, {"ticket_id": "MRL-101425", "created_at": "2025-05-31 00:52", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Amber Rigel", "imo": "IMO 9579652", "subject": "Activate crew wifi package on MV Amber Rigel", "description": "Please upgrade MV Amber Rigel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101422", "created_at": "2025-05-31 01:30", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Scarlet Crest", "imo": "IMO 9270529", "subject": "SUSPEND SERVICE ON MV SCARLET CREST DURING DRY DOCK", "description": "MV Scarlet Crest goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-04 22:00"}, {"ticket_id": "MRL-101423", "created_at": "2025-05-31 06:10", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "CREW DATA QUOTA QUESTION - MV COBALT VEGA", "description": "Crew on MV Cobalt Vega cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-02 18:00"}, {"ticket_id": "MRL-101428", "created_at": "2025-05-31 07:24", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Rigel", "imo": "IMO 9870745", "subject": "Crew wifi vouchers not working on MV Boreal Rigel", "description": "Crew wifi on MV Boreal Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-03 09:00"}, {"ticket_id": "MRL-101419", "created_at": "2025-05-31 07:47", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ostro Rigel", "imo": "IMO 9538995", "subject": "Sealink Cyber alert on FV Ostro Rigel", "description": "Hi support team,\n\nCyber dashboard raised alert E-6380 for FV Ostro Rigel: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nTechnical Dept, Armor Atlantique Armement", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-01 08:00"}, {"ticket_id": "MRL-101427", "created_at": "2025-05-31 09:49", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Star", "imo": "IMO 9804708", "subject": "Suspend service on MV Silver Star during dry dock", "description": "Please upgrade MV Silver Star to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-07 20:00"}, {"ticket_id": "MRL-101426", "created_at": "2025-05-31 11:50", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Ivory Meteor", "imo": "IMO 9137349", "subject": "Antenna fault on MV Ivory Meteor", "description": "Below-deck unit on MV Ivory Meteor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-03 01:00"}, {"ticket_id": "MRL-101424", "created_at": "2025-05-31 12:56", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-05 08:00"}, {"ticket_id": "MRL-101418", "created_at": "2025-05-31 15:08", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Carrier", "imo": "IMO 9302657", "subject": "Spare part request - MV Zephyr Carrier", "description": "Dear support team,\n\nETO on MV Zephyr Carrier reports antenna stuck in azimuth, fault code E-7717. Manual repointing works temporarily. Requesting service visit in Santos.\n\nThanks and regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-01 04:00"}, {"ticket_id": "MRL-101429", "created_at": "2025-05-31 17:41", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Amber Guardian", "imo": "IMO 9156864", "subject": "Credit note request Polarlys Tank AS", "description": "The overage charges for MT Amber Guardian look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-09 19:00"}, {"ticket_id": "MRL-101435", "created_at": "2025-05-31 18:20", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "Question about charges for MV Boreal Lyra", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Waddenzee Offshore BV fleet, our auditors are asking.\n\nBrgds,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-09 06:00"}, {"ticket_id": "MRL-101431", "created_at": "2025-05-31 18:30", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Onyx Breeze", "imo": "IMO 9394997", "subject": "Slow crew internet on MV Onyx Breeze", "description": "Hi support team,\n\nCrew on MV Onyx Breeze cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nDPA, Vestkyst Seismikk AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-01 16:00"}, {"ticket_id": "MRL-101421", "created_at": "2025-05-31 19:31", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Falcon", "imo": "IMO 9131931", "subject": "Invoice query - Firth of Clyde Carriers", "description": "The overage charges for MV Equinox Falcon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-09 00:00"}, {"ticket_id": "MRL-101432", "created_at": "2025-05-31 20:00", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Breeze", "imo": "IMO 9225134", "subject": "URGENT - MV Crimson Breeze offline", "description": "MV Crimson Breeze (IMO 9225134) has no connectivity at all. Antenna status LED red, error E-6303. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-05-31 02:00"}, {"ticket_id": "MRL-101433", "created_at": "2025-05-31 21:06", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "Coverage question Indian Ocean", "description": "Please send the current signed contract and SLA annex for Elbstrom Reederei GmbH, we cannot locate our copy.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-09 02:00"}, {"ticket_id": "MRL-101436", "created_at": "2025-05-31 22:10", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "No link on FV Amber Atoll since 0400 UTC", "description": "FV Amber Atoll (IMO 9704051) has no connectivity at all. Antenna status LED red, error E-6970. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-05-31 09:00"}, {"ticket_id": "MRL-101430", "created_at": "2025-05-31 23:46", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "Good day,\n\nComplete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-05-31 12:00"}, {"ticket_id": "MRL-101434", "created_at": "2025-05-31 23:51", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Altair", "imo": "IMO 9530280", "subject": "Sealink Cyber alert on MV Crimson Altair", "description": "Cyber dashboard raised alert E-9466 for MV Crimson Altair: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-02 21:00"}, {"ticket_id": "MRL-101440", "created_at": "2025-06-01 03:19", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Emerald Falcon", "imo": "IMO 9307425", "subject": "MV Emerald Falcon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Emerald Falcon. Modem log shows error E-2938 every few hours. Vessel currently Suez Canal. ETA next port Piraeus.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101438", "created_at": "2025-06-01 04:20", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-09 06:00"}, {"ticket_id": "MRL-101445", "created_at": "2025-06-01 05:59", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101439", "created_at": "2025-06-01 06:32", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Crew wifi vouchers not working on MV Austral Reef", "description": "Crew on MV Austral Reef cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-10 14:00"}, {"ticket_id": "MRL-101444", "created_at": "2025-06-01 06:56", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Coral Altair", "imo": "IMO 9780213", "subject": "Installation schedule for MV Coral Altair", "description": "Dear support team,\n\nWhen can the install team board MV Coral Altair in Las Palmas? Vessel alongside for 5 days from Monday.\n\nBrgds,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-03 11:00"}, {"ticket_id": "MRL-101441", "created_at": "2025-06-01 10:15", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "QUESTION ABOUT CHARGES FOR MV IRON TIDE", "description": "The overage charges for MV Iron Tide look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-05 15:00"}, {"ticket_id": "MRL-101443", "created_at": "2025-06-01 10:16", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Navigator", "imo": "IMO 9828089", "subject": "Slow crew internet on MV Austral Navigator", "description": "Hello,\n\nCrew wifi on MV Austral Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Adriatic Sun Ferries", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-03 15:00"}, {"ticket_id": "MRL-101437", "created_at": "2025-06-01 13:26", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Lagoon", "imo": "IMO 9882229", "subject": "Degraded VSAT performance on MV Crimson Lagoon", "description": "Performance on MV Crimson Lagoon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-08 14:00"}, {"ticket_id": "MRL-101442", "created_at": "2025-06-01 22:01", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Guardian", "imo": "IMO 9773026", "subject": "MV Aurora Guardian: BDU fault code E-4412", "description": "Below-deck unit on MV Aurora Guardian rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-07 01:00"}, {"ticket_id": "MRL-101446", "created_at": "2025-06-02 00:33", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Mistral Comet", "imo": "IMO 9500431", "subject": "Degraded VSAT performance on MV Mistral Comet", "description": "We see repeated link drops on MV Mistral Comet. Modem log shows error E-1584 every few hours. Vessel currently Mid Atlantic. ETA next port Santos.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-04 02:00"}, {"ticket_id": "MRL-101447", "created_at": "2025-06-02 01:37", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Nordic Lyra", "imo": "IMO 9451874", "subject": "Installation schedule for MT Nordic Lyra", "description": "Commissioning on MT Nordic Lyra completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-03 00:00"}, {"ticket_id": "MRL-101449", "created_at": "2025-06-02 03:11", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Dawn", "imo": "IMO 9880556", "subject": "High latency reported by master, MT Polar Dawn", "description": "Performance on MT Polar Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-09 20:00"}, {"ticket_id": "MRL-101456", "created_at": "2025-06-02 04:30", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "No link on MV Ostro Crest since 0400 UTC", "description": "Hi support team,\n\nComplete outage on MV Ostro Crest. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nTechnical Dept, Ligurian Star Cruises", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-02 03:00"}, {"ticket_id": "MRL-101455", "created_at": "2025-06-02 05:10", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Meridian Crest", "imo": "IMO 9290828", "subject": "Spare part request - MV Meridian Crest", "description": "Hi support team,\n\nBelow-deck unit on MV Meridian Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?\n\nBrgds,\nDPA, Karpas Maritime Ltd", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-02 08:00"}, {"ticket_id": "MRL-101461", "created_at": "2025-06-02 06:02", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Baltic Spirit", "imo": "IMO 9523134", "subject": "Spare part request - MV Baltic Spirit", "description": "Below-deck unit on MV Baltic Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-09 21:00"}, {"ticket_id": "MRL-101448", "created_at": "2025-06-02 09:01", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Guardian", "imo": "IMO 9882073", "subject": "Suspicious traffic flagged - MV Baltic Guardian", "description": "Cyber dashboard raised alert E-1458 for MV Baltic Guardian: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-02 23:00"}, {"ticket_id": "MRL-101462", "created_at": "2025-06-02 10:34", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Ostro Petrel", "imo": "IMO 9617935", "subject": "Crew wifi vouchers not working on MV Ostro Petrel", "description": "Good day,\n\nCaptain of MV Ostro Petrel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-06 05:00"}, {"ticket_id": "MRL-101457", "created_at": "2025-06-02 12:20", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Beacon", "imo": "IMO 9521887", "subject": "Sealink Cyber alert on MV Cobalt Beacon", "description": "Master of MV Cobalt Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-11 21:00"}, {"ticket_id": "MRL-101450", "created_at": "2025-06-02 14:04", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "Suspend service on MV Scarlet Trader during dry dock", "description": "Please upgrade MV Scarlet Trader to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-04 09:00"}, {"ticket_id": "MRL-101454", "created_at": "2025-06-02 14:39", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Austral Lyra", "imo": "IMO 9865659", "subject": "Portal access for new ops manager - Lofoten Havfiske AS", "description": "Please send the current signed contract and SLA annex for Lofoten Havfiske AS, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-05 04:00"}, {"ticket_id": "MRL-101452", "created_at": "2025-06-02 15:39", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Orion", "imo": "IMO 9842243", "subject": "Slow crew internet on MT Iron Orion", "description": "Good day,\n\nCrew wifi on MT Iron Orion unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nFleet Ops, Hormuz Falcon Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-04 01:00"}, {"ticket_id": "MRL-101460", "created_at": "2025-06-02 16:17", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "Phishing attempt reported by MV Meridian Petrel crew", "description": "Master of MV Meridian Petrel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-03 07:00"}, {"ticket_id": "MRL-101453", "created_at": "2025-06-02 19:01", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Boreal Albatross", "imo": "IMO 9749324", "subject": "High latency reported by master, MV Boreal Albatross", "description": "Good day,\n\nWe see repeated link drops on MV Boreal Albatross. Modem log shows error E-9038 every few hours. Vessel currently Red Sea. ETA next port Shanghai.\n\nBrgds,\nDPA, Firth of Clyde Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-02 06:00"}, {"ticket_id": "MRL-101459", "created_at": "2025-06-02 21:51", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Cobalt Tide", "imo": "IMO 9760134", "subject": "Crew data quota question - MT Cobalt Tide", "description": "Captain of MT Cobalt Tide asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-10 02:00"}, {"ticket_id": "MRL-101458", "created_at": "2025-06-02 22:41", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-05 21:00"}, {"ticket_id": "MRL-101451", "created_at": "2025-06-02 23:56", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "New build connectivity setup Göta Älv Shortsea AB", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-11 11:00"}, {"ticket_id": "MRL-101471", "created_at": "2025-06-03 00:01", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Iron Navigator", "imo": "IMO 9582403", "subject": "High latency reported by master, MT Iron Navigator", "description": "Performance on MT Iron Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-04 15:00"}, {"ticket_id": "MRL-101464", "created_at": "2025-06-03 00:19", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Breeze", "imo": "IMO 9497294", "subject": "NO LINK ON MV SAPPHIRE BREEZE SINCE 0400 UTC", "description": "MV Sapphire Breeze (IMO 9497294) has no connectivity at all. Antenna status LED red, error E-8395. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-03 07:00"}, {"ticket_id": "MRL-101466", "created_at": "2025-06-03 00:37", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Ivory Comet", "imo": "IMO 9815874", "subject": "High latency reported by master, MV Ivory Comet", "description": "Hi support team,\n\nMaster on MV Ivory Comet (IMO 9815874) reports very slow internet since Shanghai departure. SNR fluctuating around 8.7 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-04 12:00"}, {"ticket_id": "MRL-101465", "created_at": "2025-06-03 02:11", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Crest", "imo": "IMO 9494553", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV EQUINOX CREST", "description": "Crew wifi on MV Equinox Crest unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-11 17:00"}, {"ticket_id": "MRL-101467", "created_at": "2025-06-03 11:15", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Orion", "imo": "IMO 9491173", "subject": "Activate crew wifi package on MV Sapphire Orion", "description": "Hi support team,\n\nPlease upgrade MV Sapphire Orion to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nDPA, Firth of Clyde Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-09 01:00"}, {"ticket_id": "MRL-101468", "created_at": "2025-06-03 15:52", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "Coverage question Arabian Sea", "description": "Please send the current signed contract and SLA annex for Bosphorus Crescent Denizcilik, we cannot locate our copy.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-08 05:00"}, {"ticket_id": "MRL-101463", "created_at": "2025-06-03 20:06", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Navigator", "imo": "IMO 9773715", "subject": "MT Arctic Navigator: complete loss of connectivity", "description": "MT Arctic Navigator (IMO 9773715) has no connectivity at all. Antenna status LED red, error E-4336. Vessel in Arabian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-06-03 07:00"}, {"ticket_id": "MRL-101470", "created_at": "2025-06-03 20:18", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "Invoice query - Karpas Maritime Ltd", "description": "The overage charges for MV Arctic Albatross look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-10 01:00"}, {"ticket_id": "MRL-101469", "created_at": "2025-06-03 21:05", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Star", "imo": "IMO 9276298", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV EQUINOX STAR", "description": "We need the crew welfare package activated on MV Equinox Star before next crew change in Las Palmas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-12 11:00"}, {"ticket_id": "MRL-101485", "created_at": "2025-06-04 01:29", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "CREDIT NOTE REQUEST BOSPHORUS CRESCENT DENIZCILIK", "description": "Good day,\n\nThe overage charges for MV Coral Navigator look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-07 08:00"}, {"ticket_id": "MRL-101481", "created_at": "2025-06-04 01:53", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Comet", "imo": "IMO 9186819", "subject": "Activate crew wifi package on MV Baltic Comet", "description": "Good day,\n\nMV Baltic Comet goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-11 08:00"}, {"ticket_id": "MRL-101482", "created_at": "2025-06-04 02:01", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Harmattan Petrel", "imo": "IMO 9201164", "subject": "Spare part request - MV Harmattan Petrel", "description": "After heavy weather the radome on MV Harmattan Petrel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-05 07:00"}, {"ticket_id": "MRL-101480", "created_at": "2025-06-04 02:57", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Levante Altair", "imo": "IMO 9595137", "subject": "Spare part request - MT Levante Altair", "description": "Hi support team,\n\nETO on MT Levante Altair reports antenna stuck in azimuth, fault code E-9352. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nBest regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-05 19:00"}, {"ticket_id": "MRL-101476", "created_at": "2025-06-04 03:27", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Atoll", "imo": "IMO 9267508", "subject": "High latency reported by master, FV Sirocco Atoll", "description": "Dear support team,\n\nMaster on FV Sirocco Atoll (IMO 9267508) reports very slow internet since Jebel Ali departure. SNR fluctuating around 5.2 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nTechnical Dept, Armor Atlantique Armement", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-05 11:00"}, {"ticket_id": "MRL-101477", "created_at": "2025-06-04 03:38", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-6406 every few hours. Vessel currently North Sea. ETA next port Colombo.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-05 19:00"}, {"ticket_id": "MRL-101483", "created_at": "2025-06-04 05:40", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Sapphire Lyra", "imo": "IMO 9543794", "subject": "Crew data quota question - FV Sapphire Lyra", "description": "Captain of FV Sapphire Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-12 13:00"}, {"ticket_id": "MRL-101475", "created_at": "2025-06-04 06:28", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Emerald Trader", "imo": "IMO 9412804", "subject": "Invoice query - Haeryu Ocean Lines", "description": "We do not recognise line items on the latest invoice for MV Emerald Trader. Can you send a breakdown per service? Regards, Accounts team, Haeryu Ocean Lines.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-09 23:00"}, {"ticket_id": "MRL-101472", "created_at": "2025-06-04 09:03", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "Invoice uqery - Atlântico Azul Navegação", "description": "Requesting a copy of all invoices for the last quarter for Atlântico Azul Navegação fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-07 15:00"}, {"ticket_id": "MRL-101486", "created_at": "2025-06-04 09:19", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Mistral Current", "imo": "IMO 9821536", "subject": "Antenna fault on MT Mistral Current", "description": "Hi support team,\n\nBelow-deck unit on MT Mistral Current rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?\n\nBest regards,\nMarine Superintendent, Pearl Dhow Shipping WLL", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-05 02:00"}, {"ticket_id": "MRL-101474", "created_at": "2025-06-04 13:39", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-11 09:00"}, {"ticket_id": "MRL-101484", "created_at": "2025-06-04 16:03", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Boreal Crest", "imo": "IMO 9690004", "subject": "Slow crew internet on MT Boreal Crest", "description": "Captain of MT Boreal Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-13 03:00"}, {"ticket_id": "MRL-101479", "created_at": "2025-06-04 17:51", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Lagoon", "imo": "IMO 9173783", "subject": "New build connectivity setup Elbstrom Reederei GmbH", "description": "Commissioning on MV Scarlet Lagoon completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-10 01:00"}, {"ticket_id": "MRL-101478", "created_at": "2025-06-04 18:03", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Azure Trader", "imo": "IMO 9619983", "subject": "Contract documents request - Ligurian Star Cruises", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-05 16:00"}, {"ticket_id": "MRL-101473", "created_at": "2025-06-04 22:38", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Crest", "imo": "IMO 9424522", "subject": "MV Arctic Crest: BDU fault code E-6552", "description": "After heavy weather the radome on MV Arctic Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-07 06:00"}, {"ticket_id": "MRL-101496", "created_at": "2025-06-05 01:26", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Master on our vessel () reports very slow internet since Cape Town departure. SNR fluctuating around 6.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-12 03:00"}, {"ticket_id": "MRL-101491", "created_at": "2025-06-05 03:06", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Nordic Lyra", "imo": "IMO 9451874", "subject": "Commissioning report pending - MT Nordic Lyra", "description": "Commissioning on MT Nordic Lyra completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-09 10:00"}, {"ticket_id": "MRL-101494", "created_at": "2025-06-05 07:31", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Tern", "imo": "IMO 9789996", "subject": "Suspend service on MT Arctic Tern during dry dock", "description": "We need the crew welfare package activated on MT Arctic Tern before next crew change in Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-10 23:00"}, {"ticket_id": "MRL-101493", "created_at": "2025-06-05 08:08", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "MV Kystfjord Norma: BDU fault code E-6178", "description": "Dear support team,\n\nETO on MV Kystfjord Norma reports antenna stuck in azimuth, fault code E-7711. Manual repointing works temporarily. Requesting service visit in Stavanger.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-06 06:00"}, {"ticket_id": "MRL-101489", "created_at": "2025-06-05 08:47", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Lyra", "imo": "IMO 9496771", "subject": "Commissioning report pending - MT Arctic Lyra", "description": "Commissioning on MT Arctic Lyra completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-12 00:00"}, {"ticket_id": "MRL-101492", "created_at": "2025-06-05 10:39", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Tide", "imo": "IMO 9361287", "subject": "Contract documents request - Atlântico Sul Navegçaão", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Atlântico Sul Navegação, we cannot locate our copy.\n\nThanks and regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-14 16:00"}, {"ticket_id": "MRL-101487", "created_at": "2025-06-05 12:53", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "Installation schedule for MV Cobalt Tern", "description": "We are adding a newbuild to the fleet, delivery 2026-02. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-06 10:00"}, {"ticket_id": "MRL-101495", "created_at": "2025-06-05 15:54", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Albatross", "imo": "IMO 9843651", "subject": "Coverage question Baltic Sea", "description": "Hello,\n\nOur new operations manager needs portal access for the Atlântico Sul Navegação fleet. Can you set up an account?\n\nThanks and regards,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-13 06:00"}, {"ticket_id": "MRL-101488", "created_at": "2025-06-05 19:10", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Spirit", "imo": "IMO 9738727", "subject": "Suspicious traffic flagged - MV Silver Spirit", "description": "Cyber dashboard raised alert E-5049 for MV Silver Spirit: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-07 02:00"}, {"ticket_id": "MRL-101490", "created_at": "2025-06-05 22:36", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Tramontane Falcon", "imo": "IMO 9703174", "subject": "Invoice query - Aegean Meltemi Lines", "description": "Requesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-13 18:00"}, {"ticket_id": "MRL-101510", "created_at": "2025-06-06 01:02", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Meteor", "imo": "IMO 9276389", "subject": "Crew wifi vouchers not working on MT Baltic Meteor", "description": "Hello,\n\nCaptain of MT Baltic Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-11 05:00"}, {"ticket_id": "MRL-101504", "created_at": "2025-06-06 01:43", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "", "imo": "", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-15 11:00"}, {"ticket_id": "MRL-101500", "created_at": "2025-06-06 03:09", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "Contract documents request - Frisia Nordsee Bereederung", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Frisia Nordsee Bereederung, we cannot locate our copy.\n\nBrgds,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-15 21:00"}, {"ticket_id": "MRL-101501", "created_at": "2025-06-06 04:12", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Golden Spirit", "imo": "IMO 9346782", "subject": "Question about charges for MV Golden Spirit", "description": "Requesting a copy of all invoices for the last quarter for Vestkyst Seismikk AS fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-14 09:00"}, {"ticket_id": "MRL-101506", "created_at": "2025-06-06 04:20", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Coral Tern", "imo": "IMO 9557977", "subject": "Commissioning report pending - MV Coral Tern", "description": "Dear support team,\n\nWhen can the install team board MV Coral Tern in Santos? Vessel alongside for 5 days from Monday.\n\nBrgds,\nFleet Ops, Skagerrak Link Ferries", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101503", "created_at": "2025-06-06 04:24", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Tramontane Star", "imo": "IMO 9791535", "subject": "Portal access for new ops manager - Frisia Nordsee Bereederung", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Frisia Nordsee Bereederung, we cannot locate our copy.\n\nThanks and regards,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-07 02:00"}, {"ticket_id": "MRL-101511", "created_at": "2025-06-06 07:20", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-10 17:00"}, {"ticket_id": "MRL-101497", "created_at": "2025-06-06 09:52", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "Crew wifi vouchers not working on MV Nordic Voyager", "description": "Captain of MV Nordic Voyager asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-13 23:00"}, {"ticket_id": "MRL-101508", "created_at": "2025-06-06 15:01", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Zephyr Tern", "imo": "IMO 9745732", "subject": "Slow crew internet on MV Zephyr Tern", "description": "Crew wifi on MV Zephyr Tern unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-15 09:00"}, {"ticket_id": "MRL-101498", "created_at": "2025-06-06 15:16", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Breeze", "imo": "IMO 9519171", "subject": "MT Onyx Breeze: BDU fault code E-8543", "description": "Good day,\n\nETO on MT Onyx Breeze reports antenna stuck in azimuth, fault code E-7010. Manual repointing works temporarily. Requesting service visit in Cape Town.\n\nBest regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-10 00:00"}, {"ticket_id": "MRL-101507", "created_at": "2025-06-06 17:42", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Tide", "imo": "IMO 9762376", "subject": "Spare part request - MV Polar Tide", "description": "ETO on MV Polar Tide reports antenna stuck in azimuth, fault code E-2633. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-15 16:00"}, {"ticket_id": "MRL-101505", "created_at": "2025-06-06 18:06", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Emerald Tern", "imo": "IMO 9526617", "subject": "Spare part request - MT Emerald Tern", "description": "After heavy weather the radome on MT Emerald Tern has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-13 07:00"}, {"ticket_id": "MRL-101502", "created_at": "2025-06-06 21:57", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Star", "imo": "IMO 9412763", "subject": "MV Nordic Star - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Nordic Star. Modem log shows error E-9189 every few hours. Vessel currently Arabian Sea. ETA next port Piraeus.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-13 15:00"}, {"ticket_id": "MRL-101499", "created_at": "2025-06-06 23:32", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Sirocco Current", "imo": "IMO 9318993", "subject": "MV Sirocco Current: slow connection and packet loss", "description": "Good day,\n\nMaster on MV Sirocco Current (IMO 9318993) reports very slow internet since Santos departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-06 09:00"}, {"ticket_id": "MRL-101509", "created_at": "2025-06-06 23:33", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Meridian Orion", "imo": "IMO 9498717", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV MERIDIAN ORION", "description": "Crew wifi on MV Meridian Orion unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-15 00:00"}, {"ticket_id": "MRL-101519", "created_at": "2025-06-07 01:45", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "Portal access for new ops manager - Bosphorus Crescent Denizcilik", "description": "Please send the current signed contract and SLA annex for Bosphorus Crescent Denizcilik, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-08 16:00"}, {"ticket_id": "MRL-101518", "created_at": "2025-06-07 03:35", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Comet", "imo": "IMO 9609809", "subject": "Antenna fault on MV Arctic Comet", "description": "Below-deck unit on MV Arctic Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-08 15:00"}, {"ticket_id": "MRL-101523", "created_at": "2025-06-07 05:42", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sapphire Rigel", "imo": "IMO 9133472", "subject": "Installation schedule for MV Sapphire Rigel", "description": "Hello,\n\nCommissioning on MV Sapphire Rigel completed last week but we never received the report. Please send.\n\nThanks and regards,\nTechnical Dept, Botnia Ice Class Oy", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-14 22:00"}, {"ticket_id": "MRL-101524", "created_at": "2025-06-07 06:12", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Boreal Vega", "imo": "IMO 9859002", "subject": "Phishing attempt reported by FV Boreal Vega crew", "description": "Master of FV Boreal Vega reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-08 08:00"}, {"ticket_id": "MRL-101516", "created_at": "2025-06-07 06:41", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Aurora Meteor", "imo": "IMO 9871787", "subject": "MV AURORA METEOR: COMPLETE LOSS OF CONNECTIVITY", "description": "Hello,\n\nComplete outage on MV Aurora Meteor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-07 05:00"}, {"ticket_id": "MRL-101520", "created_at": "2025-06-07 07:18", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Nordic Current", "imo": "IMO 9851270", "subject": "ANTENNA FAULT ON MV NORDIC CURRENT", "description": "ETO on MV Nordic Current reports antenna stuck in azimuth, fault code E-6776. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-07 20:00"}, {"ticket_id": "MRL-101513", "created_at": "2025-06-07 07:36", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Breeze", "imo": "IMO 9519171", "subject": "Plan change request for MT Onyx Breeze", "description": "MT Onyx Breeze goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-08 15:00"}, {"ticket_id": "MRL-101526", "created_at": "2025-06-07 10:03", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "Portal access for new ops manager - Bosphorus Crescent Denizcilik", "description": "Please send the current signed contract and SLA annex for Bosphorus Crescent Denizcilik, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-10 16:00"}, {"ticket_id": "MRL-101514", "created_at": "2025-06-07 17:00", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Arctic Breeze", "imo": "IMO 9876426", "subject": "Slow crew internet on MV Arctic Breeze", "description": "Captain of MV Arctic Breeze asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-10 03:00"}, {"ticket_id": "MRL-101529", "created_at": "2025-06-07 17:02", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Pioneer", "imo": "IMO 9454292", "subject": "Activate crew wifi package on MV Ostro Pioneer", "description": "MV Ostro Pioneer goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-11 22:00"}, {"ticket_id": "MRL-101517", "created_at": "2025-06-07 17:28", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Iron Rigel", "imo": "IMO 9806720", "subject": "Crew data quota question - MV Iron Rigel", "description": "Good day,\n\nCrew wifi on MV Iron Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-16 12:00"}, {"ticket_id": "MRL-101522", "created_at": "2025-06-07 17:52", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Lyra", "imo": "IMO 9326823", "subject": "MV Mistral Lyra: slow connection and packet loss", "description": "Master on MV Mistral Lyra (IMO 9326823) reports very slow internet since Antwerp departure. SNR fluctuating around 4.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101528", "created_at": "2025-06-07 18:12", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "MV Iron Pioneer - link keeps dropping since yesterday", "description": "Hello,\n\nWe see repeated link drops on MV Iron Pioneer. Modem log shows error E-3248 every few hours. Vessel currently Red Sea. ETA next port Tanjung Pelepas.\n\nThanks and regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-09 00:00"}, {"ticket_id": "MRL-101521", "created_at": "2025-06-07 18:14", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Scarlet Wave", "imo": "IMO 9501100", "subject": "Phishing attempt reported by MV Scarlet Wave crew", "description": "Dear support team,\n\nCyber dashboard raised alert E-9593 for MV Scarlet Wave: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-09 20:00"}, {"ticket_id": "MRL-101527", "created_at": "2025-06-07 18:14", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-6650", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-1679. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-08 01:00"}, {"ticket_id": "MRL-101525", "created_at": "2025-06-07 20:00", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Spirit", "imo": "IMO 9765641", "subject": "Degraded VSAT performance on MV Cobalt Spirit", "description": "Performance on MV Cobalt Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101512", "created_at": "2025-06-07 20:04", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Cobalt Tide", "imo": "IMO 9760134", "subject": "Coverage question Mediterranean", "description": "Do you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-14 01:00"}, {"ticket_id": "MRL-101515", "created_at": "2025-06-07 22:15", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Polar Beacon", "imo": "IMO 9856024", "subject": "MV Polar Beacon - link keeps dropping since yesterday", "description": "Master on MV Polar Beacon (IMO 9856024) reports very slow internet since Piraeus departure. SNR fluctuating around 7.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-07 23:00"}, {"ticket_id": "MRL-101538", "created_at": "2025-06-08 00:55", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "Plan change request for MV Amber Reef", "description": "We need the crew welfare package activated on MV Amber Reef before next crew change in Cape Town.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-16 15:00"}, {"ticket_id": "MRL-101542", "created_at": "2025-06-08 03:03", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-09 08:00"}, {"ticket_id": "MRL-101540", "created_at": "2025-06-08 04:29", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "Crew data quota question - MT Baltic Reef", "description": "Crew wifi on MT Baltic Reef unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-14 12:00"}, {"ticket_id": "MRL-101546", "created_at": "2025-06-08 06:00", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Nordic Orion", "imo": "IMO 9438884", "subject": "High latency repotred by master, MV Nordic Orion", "description": "We see repeated link drops on MV Nordic Orion. Modem log shows error E-2312 every few hours. Vessel currently South Atlantic. ETA next port Shanghai.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-09 02:00"}, {"ticket_id": "MRL-101547", "created_at": "2025-06-08 06:17", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "Credit note request Agulhas Current Shipping", "description": "We do not recognise line items on the latest invoice for MV Tramontane Beacon. Can you send a breakdown per service? Regards, Accounts team, Agulhas Current Shipping.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-15 23:00"}, {"ticket_id": "MRL-101533", "created_at": "2025-06-08 06:39", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Orion", "imo": "IMO 9491173", "subject": "High latency reported by master, MV Sapphire Orion", "description": "Master on MV Sapphire Orion (IMO 9491173) reports very slow internet since Aberdeen departure. SNR fluctuating around 5.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-16 15:00"}, {"ticket_id": "MRL-101539", "created_at": "2025-06-08 07:19", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Atoll", "imo": "IMO 9866093", "subject": "Crew wifi vouchers not working on MT Levante Atoll", "description": "Dear support team,\n\nCaptain of MT Levante Atoll asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nFleet Ops, Thraki Product Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-09 20:00"}, {"ticket_id": "MRL-101544", "created_at": "2025-06-08 07:38", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Navigator", "imo": "IMO 9594030", "subject": "Portal access for new ops manager - Bosphorus Crescent Denizcilik", "description": "Our new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-15 21:00"}, {"ticket_id": "MRL-101537", "created_at": "2025-06-08 08:37", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "New build connectivity setup Frisia Nordsee Bereederung", "description": "When can the install team board MV Amber Meteor in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-17 01:00"}, {"ticket_id": "MRL-101530", "created_at": "2025-06-08 10:06", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Navigator", "imo": "IMO 9373967", "subject": "URGENT - MV Scarlet Navigator offline", "description": "MV Scarlet Navigator (IMO 9373967) has no connectivity at all. Antenna status LED red, error E-1903. Vessel in Gibraltar. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-08 10:00"}, {"ticket_id": "MRL-101534", "created_at": "2025-06-08 10:54", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Silver Pioneer", "imo": "IMO 9209702", "subject": "Question about charges for MV Silver Pioneer", "description": "We do not recognise line items on the latest invoice for MV Silver Pioneer. Can you send a breakdown per service? Regards, Accounts team, Waddenzee Offshore BV.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-10 22:00"}, {"ticket_id": "MRL-101541", "created_at": "2025-06-08 11:09", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "Spare part request - MV Cobalt Orion", "description": "Dear support team,\n\nETO on MV Cobalt Orion reports antenna stuck in azimuth, fault code E-4199. Manual repointing works temporarily. Requesting service visit in Stavanger.\n\nBest regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-09 20:00"}, {"ticket_id": "MRL-101535", "created_at": "2025-06-08 13:03", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Meridian Altair", "imo": "IMO 9219094", "subject": "Commissioning report pending - MV Meridian Altair", "description": "We are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-17 19:00"}, {"ticket_id": "MRL-101548", "created_at": "2025-06-08 14:28", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Baltic Altair", "imo": "IMO 9843027", "subject": "Coverage question Norwegian Sea", "description": "Dear support team,\n\nDo you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.\n\nBest regards,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-17 03:00"}, {"ticket_id": "MRL-101531", "created_at": "2025-06-08 16:31", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-11 15:00"}, {"ticket_id": "MRL-101536", "created_at": "2025-06-08 16:42", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "MT Solstice Navigator: BDU fault code E-3859", "description": "ETO on MT Solstice Navigator reports antenna stuck in azimuth, fault code E-9167. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-10 06:00"}, {"ticket_id": "MRL-101543", "created_at": "2025-06-08 17:01", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Altair", "imo": "IMO 9119103", "subject": "Invoice query - Nordhav Offshore AS", "description": "The overage charges for MV Sirocco Altair look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101532", "created_at": "2025-06-08 20:13", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Carrier", "imo": "IMO 9276212", "subject": "Spare part request - MV Solstice Carrier", "description": "After heavy weather the radome on MV Solstice Carrier has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-09 14:00"}, {"ticket_id": "MRL-101545", "created_at": "2025-06-08 22:17", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Mistral Current", "imo": "IMO 9821536", "subject": "Antenna fault on MT Mistral Current", "description": "After heavy weather the radome on MT Mistral Current has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-14 18:00"}, {"ticket_id": "MRL-101565", "created_at": "2025-06-09 00:57", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Amber Crest", "imo": "IMO 9239812", "subject": "Phishing attempt reported by MT Amber Crest crew", "description": "Cyber dashboard raised alert E-7679 for MT Amber Crest: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-11 10:00"}, {"ticket_id": "MRL-101550", "created_at": "2025-06-09 02:05", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "Spare part request - MV Solstice Tern", "description": "Good day,\n\nETO on MV Solstice Tern reports antenna stuck in azimuth, fault code E-4364. Manual repointing works temporarily. Requesting service visit in Shanghai.\n\nThanks and regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-09 13:00"}, {"ticket_id": "MRL-101555", "created_at": "2025-06-09 02:06", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Amber Lagoon", "imo": "IMO 9116694", "subject": "Coverage question Barents Sea", "description": "Do you have LEO coverage in Barents Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-13 23:00"}, {"ticket_id": "MRL-101563", "created_at": "2025-06-09 04:38", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Aurora Star", "imo": "IMO 9398840", "subject": "FV Aurora Star - link keeps dropping since yesterday", "description": "Master on FV Aurora Star (IMO 9398840) reports very slow internet since Hamburg departure. SNR fluctuating around 4.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-09 11:00"}, {"ticket_id": "MRL-101559", "created_at": "2025-06-09 05:07", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "Antenna fault on FV Levante Rigel", "description": "Good day,\n\nBelow-deck unit on FV Levante Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?\n\nBest regards,\nDPA, Lofoten Havfiske AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-09 19:00"}, {"ticket_id": "MRL-101562", "created_at": "2025-06-09 05:11", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Boreal Beacon", "imo": "IMO 9120346", "subject": "Crew data quota question - MV Boreal Beacon", "description": "Crew on MV Boreal Beacon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-16 23:00"}, {"ticket_id": "MRL-101560", "created_at": "2025-06-09 05:15", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Meridian Wave", "imo": "IMO 9572290", "subject": "Crew data quota qusetion - MV Meridian Wave", "description": "Captain of MV Meridian Wave asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-14 04:00"}, {"ticket_id": "MRL-101561", "created_at": "2025-06-09 06:15", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "Antenna fault on MV Amber Reef", "description": "Dear support team,\n\nETO on MV Amber Reef reports antenna stuck in azimuth, fault code E-7336. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.\n\nThanks and regards,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-14 06:00"}, {"ticket_id": "MRL-101554", "created_at": "2025-06-09 07:17", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Reef", "imo": "IMO 9608180", "subject": "Contract documents request - Pearl Dhow Shipping WLL", "description": "Good day,\n\nDo you have LEO coverage in Suez Canal? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nMarine Superintendent, Pearl Dhow Shipping WLL", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-15 05:00"}, {"ticket_id": "MRL-101556", "created_at": "2025-06-09 12:04", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "Coverage question Mediterranean", "description": "Our new operations manager needs portal access for the Atlântico Sul Navegação fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-12 05:00"}, {"ticket_id": "MRL-101553", "created_at": "2025-06-09 12:29", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Onyx Vega", "imo": "IMO 9417684", "subject": "Phishing attempt reported by MV Onyx Vega crew", "description": "Master of MV Onyx Vega reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-10 15:00"}, {"ticket_id": "MRL-101551", "created_at": "2025-06-09 13:10", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Scarlet Orion", "imo": "IMO 9279824", "subject": "Question about charges for MV Scarlet Orion", "description": "The overage charges for MV Scarlet Orion look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-17 14:00"}, {"ticket_id": "MRL-101558", "created_at": "2025-06-09 13:10", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Crimson Current", "imo": "IMO 9404821", "subject": "Question about charges for MV Crimson Current", "description": "The overage charges for MV Crimson Current look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-10 04:00"}, {"ticket_id": "MRL-101564", "created_at": "2025-06-09 15:18", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Falcon", "imo": "IMO 9131931", "subject": "MV Equinox Falcon: BDU fault code E-8835", "description": "Below-deck unit on MV Equinox Falcon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-10 15:00"}, {"ticket_id": "MRL-101552", "created_at": "2025-06-09 17:07", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Emerald Tern", "imo": "IMO 9526617", "subject": "Crew data quota question - MT Emerald Tern", "description": "Hello,\n\nCrew on MT Emerald Tern cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nTechnical Dept, Polarlys Tank AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-12 16:00"}, {"ticket_id": "MRL-101557", "created_at": "2025-06-09 19:35", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Lagoon", "imo": "IMO 9642124", "subject": "Plan change request for MV Cobalt Lagoon", "description": "MV Cobalt Lagoon goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-12 08:00"}, {"ticket_id": "MRL-101549", "created_at": "2025-06-09 23:50", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Orion", "imo": "IMO 9561057", "subject": "Degraded VSAT performance on MV Polar Orion", "description": "Performance on MV Polar Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-15 20:00"}, {"ticket_id": "MRL-101573", "created_at": "2025-06-10 01:14", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "Activate crew wifi package on MT Crimson Carrier", "description": "Hi support team,\n\nPlease upgrade MT Crimson Carrier to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nDPA, Gascogne Gaz Maritime", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-13 02:00"}, {"ticket_id": "MRL-101572", "created_at": "2025-06-10 01:51", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Crimson Lagoon", "imo": "IMO 9753545", "subject": "Portal access for new ops manager - Celtic Sea TrawlersL td", "description": "Good day,\n\nDo you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-11 23:00"}, {"ticket_id": "MRL-101575", "created_at": "2025-06-10 02:37", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Iron Tern", "imo": "IMO 9718349", "subject": "Activate crew wifi package on MV Iron Tern", "description": "We need the crew welfare package activated on MV Iron Tern before next crew change in Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-13 19:00"}, {"ticket_id": "MRL-101576", "created_at": "2025-06-10 04:57", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Coral Tern", "imo": "IMO 9557977", "subject": "Portal access for new ops amnager - Skagerrak Link Ferries", "description": "Our new operations manager needs portal access for the Skagerrak Link Ferries fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-18 05:00"}, {"ticket_id": "MRL-101566", "created_at": "2025-06-10 05:58", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Boreal Carrier", "imo": "IMO 9419278", "subject": "New build connectivity setup Konkan Coast Carriers", "description": "Good day,\n\nCommissioning on MV Boreal Carrier completed last week but we never received the report. Please send.\n\nThanks and regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-14 07:00"}, {"ticket_id": "MRL-101577", "created_at": "2025-06-10 05:58", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "MV Azure Pioneer - link keeps dropping since yesterday", "description": "Master on MV Azure Pioneer (IMO 9571404) reports very slow internet since Santos departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-11 23:00"}, {"ticket_id": "MRL-101568", "created_at": "2025-06-10 06:58", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Master on our vessel () reports very slow internet since Hamburg departure. SNR fluctuating around 8.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-11 11:00"}, {"ticket_id": "MRL-101570", "created_at": "2025-06-10 12:26", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "Phishing attempt reported b yMV Amber Wave crew", "description": "Master of MV Amber Wave reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-10 12:00"}, {"ticket_id": "MRL-101567", "created_at": "2025-06-10 13:30", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Nordic Crest", "imo": "IMO 9867865", "subject": "Suspend service on MV Nordic Crest during dry dock", "description": "Good day,\n\nMV Nordic Crest goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-19 15:00"}, {"ticket_id": "MRL-101571", "created_at": "2025-06-10 15:24", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Orion", "imo": "IMO 9286372", "subject": "MT Ivory Orion: slow connection and packet loss", "description": "Master on MT Ivory Orion (IMO 9286372) reports very slow internet since Rotterdam departure. SNR fluctuating around 4.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-11 20:00"}, {"ticket_id": "MRL-101578", "created_at": "2025-06-10 15:33", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Emerald Pioneer", "imo": "IMO 9273557", "subject": "MT EMERALD PIONEER - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Hi support team,\n\nMaster on MT Emerald Pioneer (IMO 9273557) reports very slow internet since Busan departure. SNR fluctuating around 5.8 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-11 16:00"}, {"ticket_id": "MRL-101569", "created_at": "2025-06-10 18:13", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Austral Carrier", "imo": "IMO 9633733", "subject": "ANTENNA FAULT ON MV AUSTRAL CARRIER", "description": "Below-deck unit on MV Austral Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-10 14:00"}, {"ticket_id": "MRL-101574", "created_at": "2025-06-10 19:10", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "Phishing attempt reported by FV Equinox Navigator crew", "description": "Good day,\n\nMaster of FV Equinox Navigator reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nMarine Superintendent, Armor Atlantique Armement", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-10 14:00"}, {"ticket_id": "MRL-101582", "created_at": "2025-06-11 00:45", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Beacon", "imo": "IMO 9353448", "subject": "MV NORDIC BEACON: SLOW CONNECTION AND PACKET LOSS", "description": "Performance on MV Nordic Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-12 08:00"}, {"ticket_id": "MRL-101594", "created_at": "2025-06-11 04:19", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "Spare part request - MV Zephyr Tide", "description": "ETO on MV Zephyr Tide reports antenna stuck in azimuth, fault code E-6055. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-12 17:00"}, {"ticket_id": "MRL-101580", "created_at": "2025-06-11 04:36", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Polar Dawn", "imo": "IMO 9612650", "subject": "Slow crew internet on FV Polar Dawn", "description": "Crew wifi on FV Polar Dawn unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-12 09:00"}, {"ticket_id": "MRL-101591", "created_at": "2025-06-11 06:17", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Amber Guardian", "imo": "IMO 9156864", "subject": "Plan change request for MT Amber Guardian", "description": "We need the crew welfare package activated on MT Amber Guardian before next crew change in Antwerp.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-16 13:00"}, {"ticket_id": "MRL-101586", "created_at": "2025-06-11 06:30", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "Question about charges for MV Aurora Petrel", "description": "The overage charges for MV Aurora Petrel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-19 22:00"}, {"ticket_id": "MRL-101592", "created_at": "2025-06-11 07:07", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Pioneer", "imo": "IMO 9515254", "subject": "Question about charges for MT Solstice Pioneer", "description": "We do not recognise line items on the latest invoice for MT Solstice Pioneer. Can you send a breakdown per service? Regards, Accounts team, Pearl Dhow Shipping WLL.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-14 12:00"}, {"ticket_id": "MRL-101589", "created_at": "2025-06-11 08:11", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Tide", "imo": "IMO 9728497", "subject": "Installation schedule for MV Equinox Tide", "description": "Commissioning on MV Equinox Tide completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-17 02:00"}, {"ticket_id": "MRL-101584", "created_at": "2025-06-11 13:32", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Albatross", "imo": "IMO 9181376", "subject": "Activate crew wifi package on MV Zephyr Albatross", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Zephyr Albatross before next crew change in Stavanger.\n\nBrgds,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-12 01:00"}, {"ticket_id": "MRL-101583", "created_at": "2025-06-11 13:55", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Boreal Altair", "imo": "IMO 9468619", "subject": "Crew data quota question - MV Boreal Altair", "description": "Hi support team,\n\nCrew on MV Boreal Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-17 11:00"}, {"ticket_id": "MRL-101585", "created_at": "2025-06-11 14:22", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Crest", "imo": "IMO 9420203", "subject": "Portal access for new ops manager - Waddenzee Offshore BV", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-20 20:00"}, {"ticket_id": "MRL-101579", "created_at": "2025-06-11 15:20", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sapphire Current", "imo": "IMO 9194517", "subject": "High latency reported by master, MV Sapphire Current", "description": "We see repeated link drops on MV Sapphire Current. Modem log shows error E-7940 every few hours. Vessel currently Indian Ocean. ETA next port Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-11 23:00"}, {"ticket_id": "MRL-101581", "created_at": "2025-06-11 16:28", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Tern", "imo": "IMO 9660231", "subject": "Antenna fault on MV Onyx Tern", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Onyx Tern has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-11 10:00"}, {"ticket_id": "MRL-101595", "created_at": "2025-06-11 17:08", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Lyra", "imo": "IMO 9473937", "subject": "MV Kystfjord Lyra: BDU fault code E-6534", "description": "Good day,\n\nETO on MV Kystfjord Lyra reports antenna stuck in azimuth, fault code E-8366. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBrgds,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-14 06:00"}, {"ticket_id": "MRL-101593", "created_at": "2025-06-11 18:11", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Iron Atoll", "imo": "IMO 9562790", "subject": "Degraded VSAT performance on MV Iron Atoll", "description": "Good day,\n\nMaster on MV Iron Atoll (IMO 9562790) reports very slow internet since Shanghai departure. SNR fluctuating around 8.9 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-13 16:00"}, {"ticket_id": "MRL-101587", "created_at": "2025-06-11 19:22", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Golden Beacon", "imo": "IMO 9749855", "subject": "Coverag equestion Singapore Strait", "description": "Please send the current signed contract and SLA annex for Konkan Coast Carriers, we cannot locate our copy.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-21 00:00"}, {"ticket_id": "MRL-101590", "created_at": "2025-06-11 21:05", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Suspend service on MT Silver Pioneer during dry dock", "description": "We need the crew welfare package activated on MT Silver Pioneer before next crew change in Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-20 08:00"}, {"ticket_id": "MRL-101596", "created_at": "2025-06-11 21:26", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "URGENT - MT Mistral Voyager offline", "description": "Complete outage on MT Mistral Voyager. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-12 15:00"}, {"ticket_id": "MRL-101588", "created_at": "2025-06-11 23:47", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "Credit note request Melita Bulk Carriers", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Melita Bulk Carriers.\n\nBrgds,\nDPA, Melita Bulk Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-13 02:00"}, {"ticket_id": "MRL-101602", "created_at": "2025-06-12 02:19", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "MV Iron Vega: slow connection and packet loss", "description": "Performance on MV Iron Vega degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-19 07:00"}, {"ticket_id": "MRL-101597", "created_at": "2025-06-12 02:52", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "FV Equinox Navigator - link keeps dropping since yesterday", "description": "Hi support team,\n\nWe see repeated link drops on FV Equinox Navigator. Modem log shows error E-5679 every few hours. Vessel currently Baltic Sea. ETA next port Aberdeen.\n\nThanks and regards,\nTechnical Dept, Armor Atlantique Armement", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-15 00:00"}, {"ticket_id": "MRL-101603", "created_at": "2025-06-12 02:56", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "ANTENNA FAULT ON MV AUSTRAL REEF", "description": "Below-deck unit on MV Austral Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-17 17:00"}, {"ticket_id": "MRL-101601", "created_at": "2025-06-12 03:46", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Austral Lyra", "imo": "IMO 9865659", "subject": "FV Austral Lyra: slow connection and packet loss", "description": "We see repeated link drops on FV Austral Lyra. Modem log shows error E-2242 every few hours. Vessel currently Baltic Sea. ETA next port Colombo.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-12 12:00"}, {"ticket_id": "MRL-101599", "created_at": "2025-06-12 05:00", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "our vessel goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-21 20:00"}, {"ticket_id": "MRL-101600", "created_at": "2025-06-12 07:44", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "MV Zephyr Lyra: slow connection and packet loss", "description": "Master on MV Zephyr Lyra (IMO 9420801) reports very slow internet since Busan departure. SNR fluctuating around 5.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-13 23:00"}, {"ticket_id": "MRL-101606", "created_at": "2025-06-12 08:15", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ivory Wave", "imo": "IMO 9625281", "subject": "Plan change request for MV Ivory Wave", "description": "Good day,\n\nWe need the crew welfare package activated on MV Ivory Wave before next crew change in Antwerp.\n\nBrgds,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-16 09:00"}, {"ticket_id": "MRL-101604", "created_at": "2025-06-12 10:48", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sapphire Rigel", "imo": "IMO 9133472", "subject": "MV Sapphire Rigel: slow connection and packet loss", "description": "Hi support team,\n\nWe see repeated link drops on MV Sapphire Rigel. Modem log shows error E-5099 every few hours. Vessel currently Korea Strait. ETA next port Stavanger.\n\nBrgds,\nFleet Ops, Botnia Ice Class Oy", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-21 12:00"}, {"ticket_id": "MRL-101607", "created_at": "2025-06-12 11:19", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Silver Petrel", "imo": "IMO 9793038", "subject": "Suspend service on MV Silver Petrel during dry dock", "description": "Good day,\n\nWe need the crew welfare package activated on MV Silver Petrel before next crew change in Colombo.\n\nThanks and regards,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-16 13:00"}, {"ticket_id": "MRL-101608", "created_at": "2025-06-12 11:59", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Comet", "imo": "IMO 9468724", "subject": "Crew data quota question - MV Solstice Comet", "description": "Crew wifi on MV Solstice Comet unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-15 11:00"}, {"ticket_id": "MRL-101598", "created_at": "2025-06-12 13:02", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Tern", "imo": "IMO 9416537", "subject": "Slow crew internet on MV Scarlet Tern", "description": "Crew wifi on MV Scarlet Tern unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-19 18:00"}, {"ticket_id": "MRL-101610", "created_at": "2025-06-12 15:41", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Iron Atoll", "imo": "IMO 9562790", "subject": "Installation schedule for MV Iron Atoll", "description": "When can the install team board MV Iron Atoll in Stavanger? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-18 14:00"}, {"ticket_id": "MRL-101609", "created_at": "2025-06-12 16:57", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "Question about charges for MV Azure Dawn", "description": "The overage charges for MV Azure Dawn look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-15 01:00"}, {"ticket_id": "MRL-101611", "created_at": "2025-06-12 19:59", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Pioneer", "imo": "IMO 9810501", "subject": "Credit note request Lofoten Havfiske AS", "description": "The overage charges for FV Levante Pioneer look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-17 02:00"}, {"ticket_id": "MRL-101605", "created_at": "2025-06-12 23:27", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Silver Lagoon", "imo": "IMO 9215189", "subject": "High latency reported by master, MV Silver Lagoon", "description": "Hello,\n\nPerformance on MV Silver Lagoon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Baltic Amber Shipping", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-12 13:00"}, {"ticket_id": "MRL-101612", "created_at": "2025-06-13 01:17", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Reef", "imo": "IMO 9362310", "subject": "Invoice query - Firth of Clyde Carriers", "description": "The overage charges for MV Aurora Reef look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-17 05:00"}, {"ticket_id": "MRL-101623", "created_at": "2025-06-13 05:15", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Horizon", "imo": "IMO 9744805", "subject": "No link on MV Nordic Horizon since 0400 UTC", "description": "MV Nordic Horizon (IMO 9744805) has no connectivity at all. Antenna status LED red, error E-4511. Vessel in Arabian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-13 07:00"}, {"ticket_id": "MRL-101621", "created_at": "2025-06-13 08:44", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Levante Crest", "imo": "IMO 9849801", "subject": "Contract documents request - Armor Atlantique Armement", "description": "Our new operations manager needs portal access for the Armor Atlantique Armement fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-14 17:00"}, {"ticket_id": "MRL-101616", "created_at": "2025-06-13 09:43", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Iron Rigel", "imo": "IMO 9806720", "subject": "Commissioning report pending - MV Iron Rigel", "description": "Commissioning on MV Iron Rigel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-20 02:00"}, {"ticket_id": "MRL-101614", "created_at": "2025-06-13 10:05", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Amber Falcon", "imo": "IMO 9730543", "subject": "Invoice query - Shiokaze Kaiun KK", "description": "The overage charges for MV Amber Falcon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-18 18:00"}, {"ticket_id": "MRL-101622", "created_at": "2025-06-13 12:50", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Emerald Falcon", "imo": "IMO 9307425", "subject": "Crew data quota question - MV Emerald Falcon", "description": "Crew on MV Emerald Falcon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-22 21:00"}, {"ticket_id": "MRL-101615", "created_at": "2025-06-13 13:11", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Baltic Carrier", "imo": "IMO 9752498", "subject": "Phishing attempt reported by MT Baltic Carrier crew", "description": "Master of MT Baltic Carrier reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-13 16:00"}, {"ticket_id": "MRL-101620", "created_at": "2025-06-13 13:48", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Horizon", "imo": "IMO 9146637", "subject": "Sealink Cyber alert on MV Austral Horizon", "description": "Master of MV Austral Horizon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-17 20:00"}, {"ticket_id": "MRL-101618", "created_at": "2025-06-13 20:19", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Tide", "imo": "IMO 9728497", "subject": "Spare part request - MV Equinox Tide", "description": "ETO on MV Equinox Tide reports antenna stuck in azimuth, fault code E-5572. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-14 13:00"}, {"ticket_id": "MRL-101613", "created_at": "2025-06-13 20:22", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "Question about charges for MV Coral Navigator", "description": "Requesting a copy of all invoices for the last quarter for Bosphorus Crescent Denizcilik fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-22 00:00"}, {"ticket_id": "MRL-101619", "created_at": "2025-06-13 23:57", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "Degraded VSAT performance on MV Nordic Carrier", "description": "We see repeated link drops on MV Nordic Carrier. Modem log shows error E-9882 every few hours. Vessel currently Suez Canal. ETA next port Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-19 20:00"}, {"ticket_id": "MRL-101617", "created_at": "2025-06-13 23:59", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Carrier", "imo": "IMO 9276212", "subject": "Suspend service on MV Solstice Carrier during dry dock", "description": "We need the crew welfare package activated on MV Solstice Carrier before next crew change in Shanghai.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-18 10:00"}, {"ticket_id": "MRL-101632", "created_at": "2025-06-14 00:05", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Contract documents request - Polarlys TankA S", "description": "Our new operations manager needs portal access for the Polarlys Tank AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-19 06:00"}, {"ticket_id": "MRL-101630", "created_at": "2025-06-14 02:21", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Current", "imo": "IMO 9260328", "subject": "Invoice query - Kattegat Container Line", "description": "We do not recognise line items on the latest invoice for MV Zephyr Current. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-19 09:00"}, {"ticket_id": "MRL-101631", "created_at": "2025-06-14 05:01", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Harmattan Beacon", "imo": "IMO 9529578", "subject": "Invoice query - Kowloon Pearl Navigation", "description": "The overage charges for MV Harmattan Beacon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-16 21:00"}, {"ticket_id": "MRL-101628", "created_at": "2025-06-14 08:39", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Iron Meteor", "imo": "IMO 9695107", "subject": "New build connectivity setup Delta Maas Shipping BV", "description": "We are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-16 09:00"}, {"ticket_id": "MRL-101625", "created_at": "2025-06-14 09:22", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "Activate crew wifi package on MV Ostro Meteor", "description": "We need the crew welfare package activated on MV Ostro Meteor before next crew change in Hamburg.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-19 14:00"}, {"ticket_id": "MRL-101624", "created_at": "2025-06-14 12:33", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "Slow crew internet on MV Equinox Atoll", "description": "Good day,\n\nCaptain of MV Equinox Atoll asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nTechnical Dept, Ligurian Star Cruises", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-16 08:00"}, {"ticket_id": "MRL-101626", "created_at": "2025-06-14 13:38", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Albatross", "imo": "IMO 9778870", "subject": "Antenna fault on MV Austral Albatross", "description": "After heavy weather the radome on MV Austral Albatross has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101629", "created_at": "2025-06-14 13:59", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Crimson Rigel", "imo": "IMO 9380013", "subject": "MV Crimson Rigel: complete loss of connectivity", "description": "Hello,\n\nComplete outage on MV Crimson Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nFleet Ops, Vestkyst Seismikk AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-14 12:00"}, {"ticket_id": "MRL-101627", "created_at": "2025-06-14 20:44", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "NO LINK ON OUR VESSEL SINCE 0400 UTC", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-5615. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-14 04:00"}, {"ticket_id": "MRL-101640", "created_at": "2025-06-15 05:00", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Iron Altair", "imo": "IMO 9886603", "subject": "Degraded VSAT performance on MV Iron Altair", "description": "Master on MV Iron Altair (IMO 9886603) reports very slow internet since Shanghai departure. SNR fluctuating around 6.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-22 21:00"}, {"ticket_id": "MRL-101645", "created_at": "2025-06-15 06:20", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Trader", "imo": "IMO 9425394", "subject": "Contract documents request - Konkan Coast Carriers", "description": "Please send the current signed contract and SLA annex for Konkan Coast Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-21 21:00"}, {"ticket_id": "MRL-101638", "created_at": "2025-06-15 07:53", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "Activate crew wifi package on MT Mistral Voyager", "description": "MT Mistral Voyager goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-20 10:00"}, {"ticket_id": "MRL-101643", "created_at": "2025-06-15 09:42", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Credit note request Tirreno Blu Navigazione", "description": "Requesting a copy of all invoices for the last quarter for Tirreno Blu Navigazione fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-18 03:00"}, {"ticket_id": "MRL-101637", "created_at": "2025-06-15 11:20", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-15 22:00"}, {"ticket_id": "MRL-101634", "created_at": "2025-06-15 13:36", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Levante Albatross", "imo": "IMO 9129299", "subject": "Crew data quota question - MV Levante Albatross", "description": "Crew wifi on MV Levante Albatross unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-19 09:00"}, {"ticket_id": "MRL-101633", "created_at": "2025-06-15 13:48", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Harmattan Breeze", "imo": "IMO 9786554", "subject": "High latency reported by master, MV Harmattan Breeze", "description": "Good day,\n\nWe see repeated link drops on MV Harmattan Breeze. Modem log shows error E-4008 every few hours. Vessel currently Baltic Sea. ETA next port Tanjung Pelepas.\n\nBest regards,\nTechnical Dept, Skagerrak Link Ferries", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-16 18:00"}, {"ticket_id": "MRL-101642", "created_at": "2025-06-15 14:17", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Arctic Voyager", "imo": "IMO 9344071", "subject": "Suspend service on MV Arctic Voyager during dry dock", "description": "Hello,\n\nPlease upgrade MV Arctic Voyager to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nMarine Superintendent, Adriatic Sun Ferries", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-18 01:00"}, {"ticket_id": "MRL-101639", "created_at": "2025-06-15 15:18", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "Plan change request for MV Iron Wave", "description": "Dear support team,\n\nPlease upgrade MV Iron Wave to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nTechnical Dept, Skagerrak Link Ferries", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-24 08:00"}, {"ticket_id": "MRL-101644", "created_at": "2025-06-15 17:15", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Aurora Lagoon", "imo": "IMO 9838527", "subject": "Invoice query - Delta Maas Shipping BV", "description": "We do not recognise line items on the latest invoice for MV Aurora Lagoon. Can you send a breakdown per service? Regards, Accounts team, Delta Maas Shipping BV.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-16 09:00"}, {"ticket_id": "MRL-101636", "created_at": "2025-06-15 17:28", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Portal access for new ops manager - Kowloon Pearl Navigation", "description": "Do you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-19 18:00"}, {"ticket_id": "MRL-101635", "created_at": "2025-06-15 23:05", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Atoll", "imo": "IMO 9312157", "subject": "MV Cobalt Atoll: BDU fault code E-2232", "description": "ETO on MV Cobalt Atoll reports antenna stuck in azimuth, fault code E-3097. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-17 00:00"}, {"ticket_id": "MRL-101641", "created_at": "2025-06-15 23:31", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "Sealink Cyber alert on MV Silver Beacon", "description": "Good day,\n\nCyber dashboard raised alert E-1046 for MV Silver Beacon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-21 22:00"}, {"ticket_id": "MRL-101656", "created_at": "2025-06-16 00:44", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Crest", "imo": "IMO 9521447", "subject": "Slow crewi nternet on MV Zephyr Crest", "description": "Crew wifi on MV Zephyr Crest unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-19 08:00"}, {"ticket_id": "MRL-101649", "created_at": "2025-06-16 01:11", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Golden Rigel", "imo": "IMO 9555230", "subject": "Coverage question Baltci Sea", "description": "Our new operations manager needs portal access for the Tirreno Blu Navigazione fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-24 16:00"}, {"ticket_id": "MRL-101646", "created_at": "2025-06-16 03:20", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Reef", "imo": "IMO 9414981", "subject": "Commissioning report pending - MT Onyx Reef", "description": "We are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-17 05:00"}, {"ticket_id": "MRL-101651", "created_at": "2025-06-16 03:43", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Zephyr Lagoon", "imo": "IMO 9820087", "subject": "Suspicious traffic flagged - MV Zephyr Lagoon", "description": "Cyber dashboard raised alert E-3855 for MV Zephyr Lagoon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101648", "created_at": "2025-06-16 05:57", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "When can the install team board MV Ivory Horizon in Tanjung Pelepas? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-17 07:00"}, {"ticket_id": "MRL-101657", "created_at": "2025-06-16 06:59", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "New build connectivity setup Firth of Clyde Carriers", "description": "Dear support team,\n\nCommissioning on MV Meridian Petrel completed last week but we never received the report. Please send.\n\nBest regards,\nDPA, Firth of Clyde Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-23 09:00"}, {"ticket_id": "MRL-101655", "created_at": "2025-06-16 07:30", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "Crew data quota question - MV Cobalt Orion", "description": "Crew on MV Cobalt Orion cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-25 14:00"}, {"ticket_id": "MRL-101653", "created_at": "2025-06-16 08:02", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Tern", "imo": "IMO 9564865", "subject": "Coverage question Arabian Sea", "description": "Please send the current signed contract and SLA annex for Melita Bulk Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-17 01:00"}, {"ticket_id": "MRL-101650", "created_at": "2025-06-16 08:27", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "Commissioning report pendnig - MV Arctic Current", "description": "We are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-24 23:00"}, {"ticket_id": "MRL-101652", "created_at": "2025-06-16 09:59", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Atoll", "imo": "IMO 9159488", "subject": "Slow crew internet on MV Emerald Atoll", "description": "Crew wifi on MV Emerald Atoll unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-18 07:00"}, {"ticket_id": "MRL-101654", "created_at": "2025-06-16 13:05", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Equinox Orion", "imo": "IMO 9485760", "subject": "Question about charges for MV Equinox Orion", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Equinox Orion. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.\n\nBest regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-22 21:00"}, {"ticket_id": "MRL-101647", "created_at": "2025-06-16 20:22", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-17 21:00"}, {"ticket_id": "MRL-101666", "created_at": "2025-06-17 05:35", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Plan change request for FV Arctic Meteor", "description": "Hello,\n\nFV Arctic Meteor goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Celtic Sea Trawlers Ltd", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-23 09:00"}, {"ticket_id": "MRL-101668", "created_at": "2025-06-17 05:57", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Crest", "imo": "IMO 9288631", "subject": "Contract documents request - Elbstrom Reederei GmbH", "description": "Please send the current signed contract and SLA annex for Elbstrom Reederei GmbH, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-20 19:00"}, {"ticket_id": "MRL-101658", "created_at": "2025-06-17 11:10", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Onyx Navigator", "imo": "IMO 9364851", "subject": "Crew data quota question - MT Onyx Navigator", "description": "Crew wifi on MT Onyx Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-20 09:00"}, {"ticket_id": "MRL-101663", "created_at": "2025-06-17 13:43", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Wave", "imo": "IMO 9648518", "subject": "Antenna fault on MV Nordic Wave", "description": "Hello,\n\nETO on MV Nordic Wave reports antenna stuck in azimuth, fault code E-5167. Manual repointing works temporarily. Requesting service visit in Las Palmas.\n\nBrgds,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-23 05:00"}, {"ticket_id": "MRL-101670", "created_at": "2025-06-17 15:39", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Emerald Voyager", "imo": "IMO 9413315", "subject": "Crew wifi vouchers not working on MV Emerald Voyager", "description": "Captain of MV Emerald Voyager asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-18 23:00"}, {"ticket_id": "MRL-101659", "created_at": "2025-06-17 16:27", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Scarlet Petrel", "imo": "IMO 9349265", "subject": "DEGRADED VSAT PERFORMANCE ON MV SCARLET PETREL", "description": "Master on MV Scarlet Petrel (IMO 9349265) reports very slow internet since Shanghai departure. SNR fluctuating around 4.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-18 10:00"}, {"ticket_id": "MRL-101665", "created_at": "2025-06-17 17:32", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Emerald Spirit", "imo": "IMO 9816361", "subject": "Contract documents request - Kowloon Pearl Navigation", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Kowloon Pearl Navigation, we cannot locate our copy.\n\nBrgds,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-24 17:00"}, {"ticket_id": "MRL-101667", "created_at": "2025-06-17 18:20", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "Installation schedule ofr MT Levante Orion", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-19 10:00"}, {"ticket_id": "MRL-101671", "created_at": "2025-06-17 19:29", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Cobalt Trader", "imo": "IMO 9766061", "subject": "Question about charges for MV Cobalt Trader", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Cobalt Trader. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.\n\nThanks and regards,\nDPA, Kattegat Container Line", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-21 19:00"}, {"ticket_id": "MRL-101661", "created_at": "2025-06-17 19:40", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Sapphire Comet", "imo": "IMO 9136840", "subject": "Crew wifi vouchers not working on MT Sapphire Comet", "description": "Crew wifi on MT Sapphire Comet unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-26 11:00"}, {"ticket_id": "MRL-101662", "created_at": "2025-06-17 20:48", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "Phishing attempt reported by MV Ostro Voyager crew", "description": "Good day,\n\nCyber dashboard raised alert E-6727 for MV Ostro Voyager: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-18 20:00"}, {"ticket_id": "MRL-101664", "created_at": "2025-06-17 21:48", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Silver Falcon", "imo": "IMO 9516313", "subject": "Credit note request Atlântico Sul Navegação", "description": "We do not recognise line items on the latest invoice for MV Silver Falcon. Can you send a breakdown per service? Regards, Accounts team, Atlântico Sul Navegação.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-19 06:00"}, {"ticket_id": "MRL-101672", "created_at": "2025-06-17 23:32", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Falcon", "imo": "IMO 9795945", "subject": "MT Ivory Falcon: slow connection and packet loss", "description": "Performance on MT Ivory Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101660", "created_at": "2025-06-17 23:34", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Solstice Horizon", "imo": "IMO 9584528", "subject": "Credit note request Shiokaze Kaiun KK", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Shiokaze Kaiun KK fleet, our auditors are asking.\n\nBest regards,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-18 15:00"}, {"ticket_id": "MRL-101669", "created_at": "2025-06-17 23:42", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Cobalt Tern", "imo": "IMO 9385477", "subject": "MT Cobalt Tern: slow connection and packet loss", "description": "Master on MT Cobalt Tern (IMO 9385477) reports very slow internet since Antwerp departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-20 01:00"}, {"ticket_id": "MRL-101682", "created_at": "2025-06-18 00:55", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Invoice query - Atlântico Sul Navegação", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-21 19:00"}, {"ticket_id": "MRL-101681", "created_at": "2025-06-18 01:01", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Horizon", "imo": "IMO 9743928", "subject": "Crew wifi vouchers not working on MV Meridian Horizon", "description": "Captain of MV Meridian Horizon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-23 05:00"}, {"ticket_id": "MRL-101690", "created_at": "2025-06-18 02:25", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-25 02:00"}, {"ticket_id": "MRL-101687", "created_at": "2025-06-18 02:57", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Mistral Voyager", "imo": "IMO 9259953", "subject": "No link on MV Mistral Voyager since 0400 UTC", "description": "Good day,\n\nComplete outage on MV Mistral Voyager. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Øresund Bulk ApS", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-18 07:00"}, {"ticket_id": "MRL-101677", "created_at": "2025-06-18 05:21", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Zephyr Guardian", "imo": "IMO 9110107", "subject": "Phishing attempt reported by MV Zephyr Guardian crew", "description": "Cyber dashboard raised alert E-4353 for MV Zephyr Guardian: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-27 04:00"}, {"ticket_id": "MRL-101686", "created_at": "2025-06-18 05:31", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Star", "imo": "IMO 9276298", "subject": "Installation schedule for MV Equinox Star", "description": "When can the install team board MV Equinox Star in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-22 21:00"}, {"ticket_id": "MRL-101688", "created_at": "2025-06-18 08:04", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Atoll", "imo": "IMO 9866093", "subject": "Antenna fault on MT Levante Atoll", "description": "Below-deck unit on MT Levante Atoll rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-18 15:00"}, {"ticket_id": "MRL-101678", "created_at": "2025-06-18 09:55", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Albatross", "imo": "IMO 9360805", "subject": "Question about charges for MV Harmattan Albatross", "description": "We do not recognise line items on the latest invoice for MV Harmattan Albatross. Can you send a breakdown per service? Regards, Accounts team, Cantábrico Naviera SA.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-20 13:00"}, {"ticket_id": "MRL-101680", "created_at": "2025-06-18 11:01", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Comet", "imo": "IMO 9679270", "subject": "Spare part request - MV Polar Comet", "description": "Hello,\n\nETO on MV Polar Comet reports antenna stuck in azimuth, fault code E-1724. Manual repointing works temporarily. Requesting service visit in Las Palmas.\n\nThanks and regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-19 12:00"}, {"ticket_id": "MRL-101676", "created_at": "2025-06-18 11:56", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Albatross", "imo": "IMO 9181376", "subject": "High latency reported by master, MV Zephyr Albatross", "description": "Good day,\n\nPerformance on MV Zephyr Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Waddenzee Offshore BV", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-19 16:00"}, {"ticket_id": "MRL-101673", "created_at": "2025-06-18 13:08", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "We need the crew welfare package activated on our vessel before next crew change in Las Palmas.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-25 21:00"}, {"ticket_id": "MRL-101675", "created_at": "2025-06-18 16:03", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Ostro Altair", "imo": "IMO 9567465", "subject": "MV Ostro Altair - link keeps dropping sinc eyesterday", "description": "We see repeated link drops on MV Ostro Altair. Modem log shows error E-2057 every few hours. Vessel currently Red Sea. ETA next port Colombo.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101689", "created_at": "2025-06-18 17:05", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Meridian Crest", "imo": "IMO 9290828", "subject": "NO LINK ON MV MERIDIAN CREST SINCE 0400 UTC", "description": "MV Meridian Crest (IMO 9290828) has no connectivity at all. Antenna status LED red, error E-4134. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-18 12:00"}, {"ticket_id": "MRL-101674", "created_at": "2025-06-18 17:22", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "Installation schedule for MV Ostro Meteor", "description": "Commissioning on MV Ostro Meteor completed last week but we never received the report. Please send.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-06-26 23:00"}, {"ticket_id": "MRL-101685", "created_at": "2025-06-18 18:58", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "High latency reported by master, MV Arctic Albatross", "description": "Master on MV Arctic Albatross (IMO 9707144) reports very slow internet since Aberdeen departure. SNR fluctuating around 8.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-18 07:00"}, {"ticket_id": "MRL-101683", "created_at": "2025-06-18 19:46", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Atoll", "imo": "IMO 9132698", "subject": "Phishing attempt reported by MV Amber Atoll crew", "description": "Cyber dashboard raised alert E-2939 for MV Amber Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-18 22:00"}, {"ticket_id": "MRL-101684", "created_at": "2025-06-18 21:28", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-20 20:00"}, {"ticket_id": "MRL-101679", "created_at": "2025-06-18 21:52", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Lagoon", "imo": "IMO 9173783", "subject": "CREW DATA QUOTA QUESTION - MV SCARLET LAGOON", "description": "Crew wifi on MV Scarlet Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-20 09:00"}, {"ticket_id": "MRL-101691", "created_at": "2025-06-19 01:45", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Dawn", "imo": "IMO 9365752", "subject": "MV Silver Dawn: BDU fault code E-6969", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Silver Dawn has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Riau Straits Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-19 17:00"}, {"ticket_id": "MRL-101695", "created_at": "2025-06-19 04:20", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Polaris", "imo": "IMO 9822413", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV KYSTFJORD POLARIS", "description": "Hello,\n\nWe need the crew welfare package activated on MV Kystfjord Polaris before next crew change in Singapore.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-22 02:00"}, {"ticket_id": "MRL-101702", "created_at": "2025-06-19 10:39", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "Suspend service on FV Ivory Altair during dry dock", "description": "Please upgrade FV Ivory Altair to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-23 06:00"}, {"ticket_id": "MRL-101693", "created_at": "2025-06-19 11:31", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Navigator", "imo": "IMO 9203588", "subject": "Phishing attempt reported by MV Iron Navigator crew", "description": "Good day,\n\nCyber dashboard raised alert E-9526 for MV Iron Navigator: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-25 20:00"}, {"ticket_id": "MRL-101701", "created_at": "2025-06-19 12:48", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "MV Crimson Trader: BDU fault code E-6977", "description": "Hi support team,\n\nETO on MV Crimson Trader reports antenna stuck in azimuth, fault code E-7136. Manual repointing works temporarily. Requesting service visit in Las Palmas.\n\nThanks and regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-19 14:00"}, {"ticket_id": "MRL-101697", "created_at": "2025-06-19 13:50", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Reef", "imo": "IMO 9608180", "subject": "Credit note request Pearl Dhow Shipping WLL", "description": "We do not recognise line items on the latest invoice for MT Solstice Reef. Can you send a breakdown per service? Regards, Accounts team, Pearl Dhow Shipping WLL.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-20 16:00"}, {"ticket_id": "MRL-101692", "created_at": "2025-06-19 16:15", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "MT Silver Pioneer: BDU fault code E-4684", "description": "ETO on MT Silver Pioneer reports antenna stuck in azimuth, fault code E-5325. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-25 08:00"}, {"ticket_id": "MRL-101698", "created_at": "2025-06-19 17:27", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Emerald Spirit", "imo": "IMO 9816361", "subject": "High latency reported by master, MV Emerald Spirit", "description": "Hello,\n\nPerformance on MV Emerald Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-28 06:00"}, {"ticket_id": "MRL-101694", "created_at": "2025-06-19 19:38", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Lagoon", "imo": "IMO 9118733", "subject": "High latency reported by master, MV Solstice Lgaoon", "description": "We see repeated link drops on MV Solstice Lagoon. Modem log shows error E-1642 every few hours. Vessel currently Mediterranean. ETA next port Piraeus.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-24 08:00"}, {"ticket_id": "MRL-101699", "created_at": "2025-06-19 21:36", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Polaris", "imo": "IMO 9822413", "subject": "Antenna fault on MV Kystfjord Polaris", "description": "ETO on MV Kystfjord Polaris reports antenna stuck in azimuth, fault code E-8106. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-25 22:00"}, {"ticket_id": "MRL-101696", "created_at": "2025-06-19 21:56", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Sirocco Rigel", "imo": "IMO 9396892", "subject": "Question about charges for MV Sirocco Rigel", "description": "We do not recognise line items on the latest invoice for MV Sirocco Rigel. Can you send a breakdown per service? Regards, Accounts team, Karpas Maritime Ltd.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-28 15:00"}, {"ticket_id": "MRL-101700", "created_at": "2025-06-19 22:46", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "Invoice query - Al Mirfa Offshore Marine", "description": "The overage charges for MV Equinox Carrier look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-24 15:00"}, {"ticket_id": "MRL-101705", "created_at": "2025-06-20 00:15", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Aurora Horizon", "imo": "IMO 9223277", "subject": "New build connectivity setup Waddenzee Offshore BV", "description": "Hello,\n\nCommissioning on MV Aurora Horizon completed last week but we never received the report. Please send.\n\nThanks and regards,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-24 11:00"}, {"ticket_id": "MRL-101717", "created_at": "2025-06-20 02:12", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Lyra", "imo": "IMO 9810094", "subject": "MV NORDIC LYRA: BDU FAULT CODE E-7496", "description": "After heavy weather the radome on MV Nordic Lyra has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-20 12:00"}, {"ticket_id": "MRL-101714", "created_at": "2025-06-20 03:14", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "Activate crew wifi package on MV Golden Pioneer", "description": "Hello,\n\nMV Golden Pioneer goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-25 04:00"}, {"ticket_id": "MRL-101716", "created_at": "2025-06-20 05:12", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Mistral Comet", "imo": "IMO 9500431", "subject": "Suspicious traffic flagged - MV Mistral Comet", "description": "Cyber dashboard raised alert E-4003 for MV Mistral Comet: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-21 15:00"}, {"ticket_id": "MRL-101712", "created_at": "2025-06-20 06:42", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Guardian", "imo": "IMO 9773026", "subject": "MV Aurora Guardian: slow connection and packet loss", "description": "Performance on MV Aurora Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-21 23:00"}, {"ticket_id": "MRL-101706", "created_at": "2025-06-20 07:42", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "Phishing attempt reported by MV Kystfjord Phoenix crew", "description": "Hi support team,\n\nCyber dashboard raised alert E-2685 for MV Kystfjord Phoenix: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-26 10:00"}, {"ticket_id": "MRL-101709", "created_at": "2025-06-20 09:08", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Boreal Crest", "imo": "IMO 9690004", "subject": "Suspicious traffic flagged - MT Boreal Crest", "description": "Master of MT Boreal Crest reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-23 13:00"}, {"ticket_id": "MRL-101711", "created_at": "2025-06-20 14:12", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Spare part request - MV Amber Star", "description": "Good day,\n\nETO on MV Amber Star reports antenna stuck in azimuth, fault code E-3044. Manual repointing works temporarily. Requesting service visit in Hamburg.\n\nThanks and regards,\nDPA, Kowloon Pearl Navigation", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101704", "created_at": "2025-06-20 14:58", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Onyx Pioneer", "imo": "IMO 9216183", "subject": "Slow crew internet on MV Onyx Pioneer", "description": "Hi support team,\n\nCaptain of MV Onyx Pioneer asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-28 17:00"}, {"ticket_id": "MRL-101713", "created_at": "2025-06-20 15:17", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-25 08:00"}, {"ticket_id": "MRL-101708", "created_at": "2025-06-20 16:07", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "Antenna fault on MV Harmattan Falcon", "description": "Good day,\n\nETO on MV Harmattan Falcon reports antenna stuck in azimuth, fault code E-5235. Manual repointing works temporarily. Requesting service visit in Piraeus.\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-28 02:00"}, {"ticket_id": "MRL-101710", "created_at": "2025-06-20 16:24", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "Slow crew internet on MV Scarlet Rigel", "description": "Crew on MV Scarlet Rigel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-23 18:00"}, {"ticket_id": "MRL-101703", "created_at": "2025-06-20 19:13", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Contract documents request - Elbstrom Reederei GmbH", "description": "Good day,\n\nDo you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-23 05:00"}, {"ticket_id": "MRL-101715", "created_at": "2025-06-20 22:04", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "Degraded VSAT performance on MV Arctic Falcon", "description": "Hello,\n\nMaster on MV Arctic Falcon (IMO 9351282) reports very slow internet since Singapore departure. SNR fluctuating around 5.0 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-20 06:00"}, {"ticket_id": "MRL-101718", "created_at": "2025-06-20 23:11", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Beacon", "imo": "IMO 9743980", "subject": "New build conncetivity setup Thraki Product Tankers", "description": "We are adding a newbuild to the fleet, delivery 2026-02. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-23 11:00"}, {"ticket_id": "MRL-101707", "created_at": "2025-06-20 23:58", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "Suspend service on MV Polar Reef during dry dock", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Polar Reef before next crew change in Piraeus.\n\nBrgds,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-26 21:00"}, {"ticket_id": "MRL-101728", "created_at": "2025-06-21 01:06", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Guardian", "imo": "IMO 9871543", "subject": "Credit note reqeust Vestkyst Seismikk AS", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Vestkyst Seismikk AS fleet, our auditors are asking.\n\nBrgds,\nMarine Superintendent, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-25 10:00"}, {"ticket_id": "MRL-101719", "created_at": "2025-06-21 03:46", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Baltic Voyager", "imo": "IMO 9252591", "subject": "MV Baltic Voyager: BDU fault code E-5425", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Baltic Voyager has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Agulhas Current Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-29 03:00"}, {"ticket_id": "MRL-101720", "created_at": "2025-06-21 08:14", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "MT Polar Lagoon: complete loss of connectivity", "description": "Complete outage on MT Polar Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-21 09:00"}, {"ticket_id": "MRL-101727", "created_at": "2025-06-21 12:45", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "Activate crew wifi package on MV Mistral Falcon", "description": "We need the crew welfare package activated on MV Mistral Falcon before next crew change in Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-26 06:00"}, {"ticket_id": "MRL-101726", "created_at": "2025-06-21 13:32", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Coral Tide", "imo": "IMO 9176022", "subject": "Commissioning report pending - MT Coral Tide", "description": "Hello,\n\nWhen can the install team board MT Coral Tide in Cape Town? Vessel alongside for 5 days from Monday.\n\nBest regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-28 14:00"}, {"ticket_id": "MRL-101721", "created_at": "2025-06-21 15:17", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "", "imo": "", "subject": "No link on our vessel since 0400 UTC", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-1640. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-21 05:00"}, {"ticket_id": "MRL-101724", "created_at": "2025-06-21 15:22", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Austral Orion", "imo": "IMO 9493949", "subject": "Installation schedule for MV Austrla Orion", "description": "Commissioning on MV Austral Orion completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-24 12:00"}, {"ticket_id": "MRL-101730", "created_at": "2025-06-21 16:39", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Golden Dawn", "imo": "IMO 9302231", "subject": "Crew data quota quesiton - MV Golden Dawn", "description": "Captain of MV Golden Dawn asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-25 02:00"}, {"ticket_id": "MRL-101723", "created_at": "2025-06-21 17:27", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "Spare part request - MV Cobalt Tern", "description": "Below-deck unit on MV Cobalt Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-28 07:00"}, {"ticket_id": "MRL-101729", "created_at": "2025-06-21 18:12", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Albatross", "imo": "IMO 9870240", "subject": "New build connectivity setup Baltic Amber Shipping", "description": "When can the install team board MV Cobalt Albatross in Cape Town? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-25 17:00"}, {"ticket_id": "MRL-101725", "created_at": "2025-06-21 20:55", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "MV Scarlet Altair: slow connection and packet loss", "description": "We see repeated link drops on MV Scarlet Altair. Modem log shows error E-7333 every few hours. Vessel currently South China Sea. ETA next port Shanghai.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-22 03:00"}, {"ticket_id": "MRL-101722", "created_at": "2025-06-21 21:36", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Boreal Carrier", "imo": "IMO 9419278", "subject": "Crew wifi vouchers not working on MV Boreal Carrier", "description": "Crew on MV Boreal Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-23 03:00"}, {"ticket_id": "MRL-101734", "created_at": "2025-06-22 01:22", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Tern", "imo": "IMO 9389679", "subject": "PLAN CHANGE REQUEST FOR MV GOLDEN TERN", "description": "Good day,\n\nMV Golden Tern goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-27 14:00"}, {"ticket_id": "MRL-101735", "created_at": "2025-06-22 01:55", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Arctic Atoll", "imo": "IMO 9343065", "subject": "Portal access for new ops manager - Firth of Clyde Carriers", "description": "Please send the current signed contract and SLA annex for Firth of Clyde Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-26 10:00"}, {"ticket_id": "MRL-101738", "created_at": "2025-06-22 02:59", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Trader", "imo": "IMO 9762170", "subject": "MT NORDIC TRADER: BDU FAULT CODE E-1530", "description": "ETO on MT Nordic Trader reports antenna stuck in azimuth, fault code E-3546. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-22 08:00"}, {"ticket_id": "MRL-101746", "created_at": "2025-06-22 09:06", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Boreal Tern", "imo": "IMO 9872432", "subject": "Credit note request Tirreno Blu Naivgazione", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Tirreno Blu Navigazione fleet, our auditors are asking.\n\nBrgds,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-28 23:00"}, {"ticket_id": "MRL-101744", "created_at": "2025-06-22 10:16", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Altair", "imo": "IMO 9442756", "subject": "Suspend service on MV Ivory Altair during dry dock", "description": "Please upgrade MV Ivory Altair to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-25 09:00"}, {"ticket_id": "MRL-101743", "created_at": "2025-06-22 10:21", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "Credit note request Aegean Meltemi Lines", "description": "Dear support team,\n\nThe overage charges for MV Coral Rigel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101736", "created_at": "2025-06-22 11:03", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sirocco Wave", "imo": "IMO 9531193", "subject": "Crew wifi vouchers not working on MV Sirocco Wave", "description": "Crew on MV Sirocco Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-01 00:00"}, {"ticket_id": "MRL-101732", "created_at": "2025-06-22 11:21", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Comet", "imo": "IMO 9588794", "subject": "Crew data quota question - MV Zephyr Comet", "description": "Crew wifi on MV Zephyr Comet unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-01 03:00"}, {"ticket_id": "MRL-101747", "created_at": "2025-06-22 11:29", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Guardian", "imo": "IMO 9694529", "subject": "Slow crew internet on MV Nordic Guardian", "description": "Crew wifi on MV Nordic Guardian unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101741", "created_at": "2025-06-22 12:08", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Guardian", "imo": "IMO 9791028", "subject": "Suspend service on MV Tramontane Guardian during dry dock", "description": "Please upgrade MV Tramontane Guardian to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-24 10:00"}, {"ticket_id": "MRL-101745", "created_at": "2025-06-22 13:38", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Sirocco Meteor", "imo": "IMO 9609316", "subject": "Suspend service on MV Sirocco Meteor during dry dock", "description": "Please upgrade MV Sirocco Meteor to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-28 00:00"}, {"ticket_id": "MRL-101748", "created_at": "2025-06-22 15:35", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Comet", "imo": "IMO 9468401", "subject": "MT Onyx Comet: BDU fault cdoe E-9215", "description": "Dear support team,\n\nAfter heavy weather the radome on MT Onyx Comet has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-27 23:00"}, {"ticket_id": "MRL-101737", "created_at": "2025-06-22 15:45", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Harmattan Crest", "imo": "IMO 9832834", "subject": "Phishing attempt reported by MV Harmattan Crest crew", "description": "Cyber dashboard raised alert E-7176 for MV Harmattan Crest: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-24 07:00"}, {"ticket_id": "MRL-101742", "created_at": "2025-06-22 15:51", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-24 13:00"}, {"ticket_id": "MRL-101731", "created_at": "2025-06-22 15:55", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Hi support team,\n\nThe overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nFleet Ops, Skagerrak Link Ferries", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-30 07:00"}, {"ticket_id": "MRL-101733", "created_at": "2025-06-22 16:37", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Amber Rigel", "imo": "IMO 9579652", "subject": "Invoice query - Tirreno Blu Navigazione", "description": "The overage charges for MV Amber Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-26 06:00"}, {"ticket_id": "MRL-101739", "created_at": "2025-06-22 21:10", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Reef", "imo": "IMO 9469950", "subject": "Spare part request - MV Boreal Reef", "description": "Hi support team,\n\nETO on MV Boreal Reef reports antenna stuck in azimuth, fault code E-3456. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.\n\nBest regards,\nDPA, Waddenzee Offshore BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-27 03:00"}, {"ticket_id": "MRL-101740", "created_at": "2025-06-22 21:33", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Emerald Petrel", "imo": "IMO 9719317", "subject": "Commissioning report pending - MV Emerald Petrel", "description": "Commissioning on MV Emerald Petrel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-30 12:00"}, {"ticket_id": "MRL-101757", "created_at": "2025-06-23 00:02", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Zephyr Reef", "imo": "IMO 9609562", "subject": "FV Zephyr Reef: slow connection and packet loss", "description": "Hi support team,\n\nWe see repeated link drops on FV Zephyr Reef. Modem log shows error E-8292 every few hours. Vessel currently Norwegian Sea. ETA next port Colombo.\n\nBrgds,\nDPA, Celtic Sea Trawlers Ltd", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-25 18:00"}, {"ticket_id": "MRL-101753", "created_at": "2025-06-23 00:59", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Reef", "imo": "IMO 9260603", "subject": "Activate crew wifi package on MT Levante Reef", "description": "Hello,\n\nPlease upgrade MT Levante Reef to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-02 14:00"}, {"ticket_id": "MRL-101751", "created_at": "2025-06-23 01:57", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Amber Tern", "imo": "IMO 9817298", "subject": "Credit note request Melita Bulk Carriers", "description": "Requesting a copy of all invoices for the last quarter for Melita Bulk Carriers fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-29 08:00"}, {"ticket_id": "MRL-101749", "created_at": "2025-06-23 02:46", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Golden Comet", "imo": "IMO 9561289", "subject": "Contract documents request - Celtic Sea Trawlers Ltd", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-02 00:00"}, {"ticket_id": "MRL-101755", "created_at": "2025-06-23 10:12", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Dear support team,\n\nCyber dashboard raised alert E-8826 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-01 11:00"}, {"ticket_id": "MRL-101752", "created_at": "2025-06-23 17:57", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "MV Mistral Falcon: complete loss of connectivity", "description": "Good day,\n\nComplete outage on MV Mistral Falcon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-23 04:00"}, {"ticket_id": "MRL-101756", "created_at": "2025-06-23 19:47", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Lyra", "imo": "IMO 9473937", "subject": "Degraded VSAT performance on MV Kystfjord Lyra", "description": "Master on MV Kystfjord Lyra (IMO 9473937) reports very slow internet since Santos departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-23 12:00"}, {"ticket_id": "MRL-101758", "created_at": "2025-06-23 19:52", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Mistral Breeze", "imo": "IMO 9448932", "subject": "Installation schedule for MV Mistral Breeze", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nFleet Ops, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-25 13:00"}, {"ticket_id": "MRL-101750", "created_at": "2025-06-23 19:59", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Good day,\n\nCaptain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-26 12:00"}, {"ticket_id": "MRL-101754", "created_at": "2025-06-23 22:49", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Pioneer", "imo": "IMO 9810501", "subject": "Coverage question Baltic Sea", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-26 15:00"}, {"ticket_id": "MRL-101763", "created_at": "2025-06-24 00:08", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Crimson Wave", "imo": "IMO 9652985", "subject": "Activate crew wifi package on MV Crimson Wave", "description": "MV Crimson Wave goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-27 13:00"}, {"ticket_id": "MRL-101768", "created_at": "2025-06-24 01:34", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "Antenna fault on MV Nordic Petrel", "description": "After heavy weather the radome on MV Nordic Petrel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-25 11:00"}, {"ticket_id": "MRL-101775", "created_at": "2025-06-24 01:49", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Atnenna fault on our vessel", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-02 14:00"}, {"ticket_id": "MRL-101760", "created_at": "2025-06-24 02:51", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Atoll", "imo": "IMO 9651010", "subject": "Plan change request for MV Baltic Atoll", "description": "MV Baltic Atoll goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-03 15:00"}, {"ticket_id": "MRL-101774", "created_at": "2025-06-24 07:05", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "Degraded VSAT performance on MV Silver Beacon", "description": "Performance on MV Silver Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-24 11:00"}, {"ticket_id": "MRL-101773", "created_at": "2025-06-24 08:30", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "Spare part request - MV Coral Vega", "description": "Below-deck unit on MV Coral Vega rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-27 16:00"}, {"ticket_id": "MRL-101765", "created_at": "2025-06-24 09:45", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Zephyr Beacon", "imo": "IMO 9355006", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - ATLÂNTICO AZUL NAVEGAÇÃO", "description": "Do you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-03 11:00"}, {"ticket_id": "MRL-101764", "created_at": "2025-06-24 10:38", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Lagoon", "imo": "IMO 9494864", "subject": "MT Golden Lagoon: slow connection and packet loss", "description": "Master on MT Golden Lagoon (IMO 9494864) reports very slow internet since Rotterdam departure. SNR fluctuating around 6.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-30 09:00"}, {"ticket_id": "MRL-101777", "created_at": "2025-06-24 11:50", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "URGENT - MV Scarlet Current offline", "description": "Good day,\n\nComplete outage on MV Scarlet Current. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-06-24 02:00"}, {"ticket_id": "MRL-101762", "created_at": "2025-06-24 12:54", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Equinox Petrel", "imo": "IMO 9790517", "subject": "DEGRADED VSAT PERFORMANCE ON MV EQUINOX PETREL", "description": "Hello,\n\nPerformance on MV Equinox Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Vestkyst Seismikk AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-25 18:00"}, {"ticket_id": "MRL-101771", "created_at": "2025-06-24 13:12", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Altair", "imo": "IMO 9773260", "subject": "Commissioning report pending - MT Meridian Altair", "description": "We are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101767", "created_at": "2025-06-24 15:45", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Baltic Spirit", "imo": "IMO 9523134", "subject": "Slow crew internet on MV Baltic Spirit", "description": "Crew wifi on MV Baltic Spirit unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-30 16:00"}, {"ticket_id": "MRL-101772", "created_at": "2025-06-24 16:27", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Tide", "imo": "IMO 9361287", "subject": "MV Coral Tide: BDU fault code E-5350", "description": "ETO on MV Coral Tide reports antenna stuck in azimuth, fault code E-4160. Manual repointing works temporarily. Requesting service visit in Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-25 16:00"}, {"ticket_id": "MRL-101776", "created_at": "2025-06-24 16:42", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "Antenna fault on MV Tramontane Voyager", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Tramontane Voyager has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nDPA, Vestkyst Seismikk AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-25 23:00"}, {"ticket_id": "MRL-101766", "created_at": "2025-06-24 17:04", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Harmattan Breeze", "imo": "IMO 9786554", "subject": "High latency reported by master, MV Harmtatan Breeze", "description": "We see repeated link drops on MV Harmattan Breeze. Modem log shows error E-4726 every few hours. Vessel currently Baltic Sea. ETA next port Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-24 07:00"}, {"ticket_id": "MRL-101769", "created_at": "2025-06-24 18:07", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "MT Scarlet Atoll: slow connection and packet loss", "description": "Master on MT Scarlet Atoll (IMO 9797228) reports very slow internet since Colombo departure. SNR fluctuating around 4.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-06-25 19:00"}, {"ticket_id": "MRL-101770", "created_at": "2025-06-24 18:29", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Portal access for new ops manager - Kowloon Pearl Navigation", "description": "Our new operations manager needs portal access for the Kowloon Pearl Navigation fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-28 05:00"}, {"ticket_id": "MRL-101759", "created_at": "2025-06-24 21:02", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "MV Austral Petrel - link keeps dropping since yesterday", "description": "Hi support team,\n\nPerformance on MV Austral Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-30 23:00"}, {"ticket_id": "MRL-101761", "created_at": "2025-06-24 22:16", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "Installation schedule for MV Nordic Voyager", "description": "Dear support team,\n\nCommissioning on MV Nordic Voyager completed last week but we never received the report. Please send.\n\nThanks and regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-25 22:00"}, {"ticket_id": "MRL-101780", "created_at": "2025-06-25 04:03", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "Degraded VSAT performance on MV Zephyr Lyra", "description": "Good day,\n\nWe see repeated link drops on MV Zephyr Lyra. Modem log shows error E-2360 every few hours. Vessel currently Gulf of Aden. ETA next port Valletta.\n\nBest regards,\nMarine Superintendent, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-26 09:00"}, {"ticket_id": "MRL-101782", "created_at": "2025-06-25 05:21", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Rigel", "imo": "IMO 9398905", "subject": "Suspend service on MV Arctic Rigel during dry dock", "description": "We need the crew welfare package activated on MV Arctic Rigel before next crew change in Rotterdam.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-26 00:00"}, {"ticket_id": "MRL-101791", "created_at": "2025-06-25 06:16", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Guardian", "imo": "IMO 9431147", "subject": "MV Sapphire Guardian: complete loss of connectivity", "description": "MV Sapphire Guardian (IMO 9431147) has no connectivity at all. Antenna status LED red, error E-4697. Vessel in Malacca Strait. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-26 00:00"}, {"ticket_id": "MRL-101789", "created_at": "2025-06-25 06:33", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Our new operations manager needs portal access for the Delta Maas Shipping BV fleet. Can you set up an account?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-28 23:00"}, {"ticket_id": "MRL-101778", "created_at": "2025-06-25 09:54", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Carrier", "imo": "IMO 9429376", "subject": "INVOICE QUERY - AL MIRFA OFFSHORE MARINE", "description": "We do not recognise line items on the latest invoice for MV Meridian Carrier. Can you send a breakdown per service? Regards, Accounts team, Al Mirfa Offshore Marine.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-26 04:00"}, {"ticket_id": "MRL-101781", "created_at": "2025-06-25 10:00", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Lyra", "imo": "IMO 9496771", "subject": "Suspend service on MT Arctic Lyra during dry dock", "description": "We need the crew welfare package activated on MT Arctic Lyra before next crew change in Stavanger.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-05 00:00"}, {"ticket_id": "MRL-101785", "created_at": "2025-06-25 12:35", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Ostro Dawn", "imo": "IMO 9199268", "subject": "Portal access for new ops manager - Firth of Clyde Carriers", "description": "Do you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-29 23:00"}, {"ticket_id": "MRL-101790", "created_at": "2025-06-25 12:48", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Comet", "imo": "IMO 9186819", "subject": "High latency reporetd by master, MV Baltic Comet", "description": "Hello,\n\nPerformance on MV Baltic Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-26 02:00"}, {"ticket_id": "MRL-101784", "created_at": "2025-06-25 14:17", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Iron Tern", "imo": "IMO 9718349", "subject": "Coverage question Gibraltar", "description": "Good day,\n\nOur new operations manager needs portal access for the Atlântico Azul Navegação fleet. Can you set up an account?\n\nThanks and regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-02 02:00"}, {"ticket_id": "MRL-101787", "created_at": "2025-06-25 14:30", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Falcon", "imo": "IMO 9663740", "subject": "Spare part request - MV Boreal Falcon", "description": "Below-deck unit on MV Boreal Falcon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-25 22:00"}, {"ticket_id": "MRL-101786", "created_at": "2025-06-25 16:16", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Harmattan Lagoon", "imo": "IMO 9159402", "subject": "Spare part request - MV Harmattan Lagoon", "description": "Hello,\n\nETO on MV Harmattan Lagoon reports antenna stuck in azimuth, fault code E-4711. Manual repointing works temporarily. Requesting service visit in Colombo.\n\nThanks and regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-26 15:00"}, {"ticket_id": "MRL-101779", "created_at": "2025-06-25 18:51", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Baltic Lyra", "imo": "IMO 9257943", "subject": "Question about charges for MV Baltic Lyra", "description": "We do not recognise line items on the latest invoice for MV Baltic Lyra. Can you send a breakdown per service? Regards, Accounts team, Riau Straits Carriers.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-06-28 18:00"}, {"ticket_id": "MRL-101783", "created_at": "2025-06-25 20:18", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Master on our vessel () reports very slow internet since Aberdeen departure. SNR fluctuating around 4.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-26 08:00"}, {"ticket_id": "MRL-101788", "created_at": "2025-06-25 20:22", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Baltic Crest", "imo": "IMO 9311206", "subject": "Question about charges for MV Baltic Crest", "description": "The overage charges for MV Baltic Crest look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-27 20:00"}, {"ticket_id": "MRL-101797", "created_at": "2025-06-26 00:29", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Orion", "imo": "IMO 9842243", "subject": "Question about charges for MT Iron Orion", "description": "Hello,\n\nThe overage charges for MT Iron Orion look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nTechnical Dept, Hormuz Falcon Tankers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-27 16:00"}, {"ticket_id": "MRL-101808", "created_at": "2025-06-26 01:22", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-02 06:00"}, {"ticket_id": "MRL-101807", "created_at": "2025-06-26 01:27", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Azure Navigator", "imo": "IMO 9569853", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV AZURE NAVIGATOR", "description": "Hi support team,\n\nMV Azure Navigator goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nDPA, Adriatic Sun Ferries", "reported_priority": "", "status": "resolved", "resolved_at": "2025-06-30 03:00"}, {"ticket_id": "MRL-101798", "created_at": "2025-06-26 07:03", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Equinox Rigel", "imo": "IMO 9683336", "subject": "Portal access for new ops manager - Kowloon Pearl Navigation", "description": "Hi support team,\n\nDo you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.\n\nBest regards,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-02 09:00"}, {"ticket_id": "MRL-101803", "created_at": "2025-06-26 09:54", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Coral Carrier", "imo": "IMO 9190016", "subject": "No link on MV Coral Carrier since 0400 UTC", "description": "Complete outage on MV Coral Carrier. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-26 08:00"}, {"ticket_id": "MRL-101793", "created_at": "2025-06-26 10:31", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Do you have LEO coverage in Suez Canal? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-29 14:00"}, {"ticket_id": "MRL-101801", "created_at": "2025-06-26 11:27", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Voyager", "imo": "IMO 9700914", "subject": "Contract documents request - Waddenzee Offshore BV", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-03 13:00"}, {"ticket_id": "MRL-101795", "created_at": "2025-06-26 12:12", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Crest", "imo": "IMO 9426037", "subject": "Spar epart request - MT Nordic Crest", "description": "Good day,\n\nBelow-deck unit on MT Nordic Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?\n\nBest regards,\nDPA, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-04 12:00"}, {"ticket_id": "MRL-101794", "created_at": "2025-06-26 14:48", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "Portal access for new ops manager - Atlântico Azul Navegação", "description": "Please send the current signed contract and SLA annex for Atlântico Azul Navegação, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-28 17:00"}, {"ticket_id": "MRL-101796", "created_at": "2025-06-26 14:49", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Nordic Vega", "imo": "IMO 9822334", "subject": "Portal access for new ops manager - Tirreno Blu Navigazione", "description": "Good day,\n\nDo you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.\n\nBest regards,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-02 00:00"}, {"ticket_id": "MRL-101799", "created_at": "2025-06-26 15:40", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Lyra", "imo": "IMO 9699452", "subject": "URGENT - MV Tramontane Lyra offline", "description": "MV Tramontane Lyra (IMO 9699452) has no connectivity at all. Antenna status LED red, error E-6115. Vessel in Gulf of Aden. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-06-26 04:00"}, {"ticket_id": "MRL-101809", "created_at": "2025-06-26 16:34", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Comet", "imo": "IMO 9588794", "subject": "MV Zephyr Comet - link keeps dropping since yesterday", "description": "Performance on MV Zephyr Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-27 10:00"}, {"ticket_id": "MRL-101800", "created_at": "2025-06-26 17:41", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Star", "imo": "IMO 9682136", "subject": "MV Sirocco Star - link keeps dropping since yesterday", "description": "Hello,\n\nPerformance on MV Sirocco Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-26 06:00"}, {"ticket_id": "MRL-101792", "created_at": "2025-06-26 17:44", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Crest", "imo": "IMO 9586887", "subject": "Spare part request - MV Levante Crest", "description": "Below-deck unit on MV Levante Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-01 18:00"}, {"ticket_id": "MRL-101805", "created_at": "2025-06-26 19:50", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Beacon", "imo": "IMO 9817614", "subject": "High latency reported by master, MV Emerald Beacon", "description": "Performance on MV Emerald Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-30 00:00"}, {"ticket_id": "MRL-101802", "created_at": "2025-06-26 20:01", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "Crew data quota question - MV Onyx Altair", "description": "Good day,\n\nCaptain of MV Onyx Altair asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-01 02:00"}, {"ticket_id": "MRL-101804", "created_at": "2025-06-26 21:22", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "Activate crew wifi package on MT Mistral Voyager", "description": "Dear support team,\n\nPlease upgrade MT Mistral Voyager to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-03 13:00"}, {"ticket_id": "MRL-101806", "created_at": "2025-06-26 22:39", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Levante Lyra", "imo": "IMO 9451434", "subject": "Plan change request for MV Levante Lyra", "description": "We need the crew welfare package activated on MV Levante Lyra before next crew change in Singapore.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-04 15:00"}, {"ticket_id": "MRL-101821", "created_at": "2025-06-27 01:45", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Rigel", "imo": "IMO 9870745", "subject": "Question about charges for MV Boreal Rigel", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-05 10:00"}, {"ticket_id": "MRL-101827", "created_at": "2025-06-27 03:31", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "New build connectivity setup Atlântico Sul Navegação", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-06 01:00"}, {"ticket_id": "MRL-101822", "created_at": "2025-06-27 04:43", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "Installation schedule for MV Tramontane Tern", "description": "Hi support team,\n\nWhen can the install team board MV Tramontane Tern in Stavanger? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-06 15:00"}, {"ticket_id": "MRL-101826", "created_at": "2025-06-27 10:25", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Levante Lagoon", "imo": "IMO 9619751", "subject": "MT Levante Lagoon - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MT Levante Lagoon (IMO 9619751) reports very slow internet since Las Palmas departure. SNR fluctuating around 8.1 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-03 21:00"}, {"ticket_id": "MRL-101814", "created_at": "2025-06-27 11:12", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Aurora Star", "imo": "IMO 9398840", "subject": "FV Aurora Star: complete loss of connectivity", "description": "Complete outage on FV Aurora Star. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-06-27 08:00"}, {"ticket_id": "MRL-101812", "created_at": "2025-06-27 11:16", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Spirit", "imo": "IMO 9485411", "subject": "Spare part request - MV Austral Spirit", "description": "Hello,\n\nBelow-deck unit on MV Austral Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?\n\nBrgds,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-04 04:00"}, {"ticket_id": "MRL-101820", "created_at": "2025-06-27 12:21", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Crew data quota question - FV Arctic Meteor", "description": "Captain of FV Arctic Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-06-29 06:00"}, {"ticket_id": "MRL-101815", "created_at": "2025-06-27 12:47", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Aurora Current", "imo": "IMO 9803132", "subject": "MT Aurora Current - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Aurora Current. Modem log shows error E-6644 every few hours. Vessel currently Mid Atlantic. ETA next port Busan.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-28 13:00"}, {"ticket_id": "MRL-101824", "created_at": "2025-06-27 14:15", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Guardian", "imo": "IMO 9773026", "subject": "Spare part request - MV Aurora Guardian", "description": "Below-deck unit on MV Aurora Guardian rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-29 21:00"}, {"ticket_id": "MRL-101818", "created_at": "2025-06-27 14:23", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Crest", "imo": "IMO 9586887", "subject": "Portal access for new ops manager - Elbstrom Reederei GmbH", "description": "Please send the current signed contract and SLA annex for Elbstrom Reederei GmbH, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-06 18:00"}, {"ticket_id": "MRL-101813", "created_at": "2025-06-27 18:27", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Solstice Tide", "imo": "IMO 9333462", "subject": "Credit note request Gascogne Gaz Maritime", "description": "The overage charges for MT Solstice Tide look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-06 17:00"}, {"ticket_id": "MRL-101811", "created_at": "2025-06-27 21:00", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Scarlet Comet", "imo": "IMO 9873709", "subject": "Crew data quota question - MV Scarlet Comet", "description": "Captain of MV Scarlet Comet asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-05 12:00"}, {"ticket_id": "MRL-101817", "created_at": "2025-06-27 21:10", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Iron Crest", "imo": "IMO 9601417", "subject": "Degraded VSAT performance on MV Iron Crest", "description": "Performance on MV Iron Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-03 04:00"}, {"ticket_id": "MRL-101825", "created_at": "2025-06-27 21:50", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Lagoon", "imo": "IMO 9882229", "subject": "Invoice query - Elbstrom Reederei GmbH", "description": "We do not recognise line items on the latest invoice for MV Crimson Lagoon. Can you send a breakdown per service? Regards, Accounts team, Elbstrom Reederei GmbH.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-06 06:00"}, {"ticket_id": "MRL-101819", "created_at": "2025-06-27 22:32", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Rigel", "imo": "IMO 9820764", "subject": "Crew data quota question - MV Kystfjord Rigel", "description": "Captain of MV Kystfjord Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-06-28 09:00"}, {"ticket_id": "MRL-101816", "created_at": "2025-06-27 22:42", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "High latency reported by master, MV Crimson Carrier", "description": "Hi support team,\n\nWe see repeated link drops on MV Crimson Carrier. Modem log shows error E-4129 every few hours. Vessel currently South China Sea. ETA next port Tanjung Pelepas.\n\nBest regards,\nDPA, Baltic Amber Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-01 02:00"}, {"ticket_id": "MRL-101823", "created_at": "2025-06-27 22:52", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "MT Boreal Orion - link keeps dropping since yesterday", "description": "Performance on MT Boreal Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-01 06:00"}, {"ticket_id": "MRL-101810", "created_at": "2025-06-27 23:53", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Dear support team,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-8863. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.\n\nBest regards,\nTechnical Dept, Ligurian Star Cruises", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-28 21:00"}, {"ticket_id": "MRL-101830", "created_at": "2025-06-28 01:21", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Levante Crest", "imo": "IMO 9849801", "subject": "FV Levante Crest - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on FV Levante Crest (IMO 9849801) reports very slow internet since Santos departure. SNR fluctuating around 7.7 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Armor Atlantique Armement", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-29 09:00"}, {"ticket_id": "MRL-101834", "created_at": "2025-06-28 01:41", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Iron Dawn", "imo": "IMO 9256858", "subject": "Crew wifi vouchers not working on MV Iron Dawn", "description": "Crew wifi on MV Iron Dawn unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2025-06-29 10:00"}, {"ticket_id": "MRL-101835", "created_at": "2025-06-28 02:19", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "Activate crew wifi package on MV Zephyr Tide", "description": "Good day,\n\nMV Zephyr Tide goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Karpas Maritime Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-06-30 17:00"}, {"ticket_id": "MRL-101831", "created_at": "2025-06-28 03:43", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "Plan change request for MV Harmattan Dawn", "description": "We need the crew welfare package activated on MV Harmattan Dawn before next crew change in Shanghai.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-07 00:00"}, {"ticket_id": "MRL-101836", "created_at": "2025-06-28 05:41", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Guardian", "imo": "IMO 9694529", "subject": "Activate crew wifi pacakge on MV Nordic Guardian", "description": "Dear support team,\n\nMV Nordic Guardian goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-03 07:00"}, {"ticket_id": "MRL-101829", "created_at": "2025-06-28 07:17", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Carrier", "imo": "IMO 9556090", "subject": "Suspend service on MV Polar Carrier during dry dock", "description": "We need the crew welfare package activated on MV Polar Carrier before next crew change in Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-05 23:00"}, {"ticket_id": "MRL-101832", "created_at": "2025-06-28 14:01", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Austral Comet", "imo": "IMO 9290062", "subject": "Spare part request - MT Austral Comet", "description": "Dear support team,\n\nBelow-deck unit on MT Austral Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-29 01:00"}, {"ticket_id": "MRL-101828", "created_at": "2025-06-28 16:26", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "Crew data quota question - MV Harmattan Wave", "description": "Captain of MV Harmattan Wave asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-06 01:00"}, {"ticket_id": "MRL-101833", "created_at": "2025-06-28 20:17", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Polar Spirit", "imo": "IMO 9152856", "subject": "Plan change request for MV Polar Spirit", "description": "Please upgrade MV Polar Spirit to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-101853", "created_at": "2025-06-29 02:32", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Crest", "imo": "IMO 9586887", "subject": "MV Levante Crest: slow connection and packet loss", "description": "Performance on MV Levante Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-30 06:00"}, {"ticket_id": "MRL-101838", "created_at": "2025-06-29 04:19", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Voyager", "imo": "IMO 9322994", "subject": "Portal access for new ops manager - Aegean Meltemi Lines", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-02 23:00"}, {"ticket_id": "MRL-101845", "created_at": "2025-06-29 04:45", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Guardian", "imo": "IMO 9485801", "subject": "High latency reported by master, MV Crimson Guardian", "description": "Performance on MV Crimson Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101837", "created_at": "2025-06-29 06:46", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "Coverage question Arabian Sea", "description": "Dear support team,\n\nDo you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.\n\nBest regards,\nMarine Superintendent, Cantábrico Naviera SA", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-06 12:00"}, {"ticket_id": "MRL-101840", "created_at": "2025-06-29 07:09", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Austral Tide", "imo": "IMO 9423877", "subject": "High latency reported by master, MV Austral Tide", "description": "Performance on MV Austral Tide degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-30 23:00"}, {"ticket_id": "MRL-101842", "created_at": "2025-06-29 08:05", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "No link on MV Amber Dawn since 0400 UTC", "description": "MV Amber Dawn (IMO 9310317) has no connectivity at all. Antenna status LED red, error E-5539. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-30 04:00"}, {"ticket_id": "MRL-101851", "created_at": "2025-06-29 09:13", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Guardian", "imo": "IMO 9294056", "subject": "Credit note request Kattegat Container Line", "description": "Requesting a copy of all invoices for the last quarter for Kattegat Container Line fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-05 14:00"}, {"ticket_id": "MRL-101850", "created_at": "2025-06-29 10:33", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "Antenna fault on MV Boreal Lyra", "description": "ETO on MV Boreal Lyra reports antenna stuck in azimuth, fault code E-6537. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-03 21:00"}, {"ticket_id": "MRL-101847", "created_at": "2025-06-29 10:56", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Lyra", "imo": "IMO 9335630", "subject": "Slow crew internet on MV Meridian Lyra", "description": "Crew on MV Meridian Lyra cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-06 09:00"}, {"ticket_id": "MRL-101852", "created_at": "2025-06-29 11:17", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Pioneer", "imo": "IMO 9389021", "subject": "Invoice query - Kattegat Container Line", "description": "The overage charges for MV Emerald Pioneer look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-04 05:00"}, {"ticket_id": "MRL-101843", "created_at": "2025-06-29 11:50", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Crest", "imo": "IMO 9500716", "subject": "Crew data quota question - MV Emerald Crest", "description": "Hi support team,\n\nCaptain of MV Emerald Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-08 10:00"}, {"ticket_id": "MRL-101848", "created_at": "2025-06-29 12:47", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-9311", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-06-30 04:00"}, {"ticket_id": "MRL-101844", "created_at": "2025-06-29 17:59", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Comet", "imo": "IMO 9610183", "subject": "Commissioning report pending - MV Harmattan Comet", "description": "We are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-05 12:00"}, {"ticket_id": "MRL-101849", "created_at": "2025-06-29 19:19", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sapphire Tide", "imo": "IMO 9623104", "subject": "Crew data quota question - MT Sapphire Tide", "description": "Dear support team,\n\nCaptain of MT Sapphire Tide asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-01 23:00"}, {"ticket_id": "MRL-101841", "created_at": "2025-06-29 19:36", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Lyra", "imo": "IMO 9724178", "subject": "Suspend service on MT Amber Lyra during dry dock", "description": "Please upgrade MT Amber Lyra to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-07 04:00"}, {"ticket_id": "MRL-101846", "created_at": "2025-06-29 21:15", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Tramontane Star", "imo": "IMO 9791535", "subject": "No link on MV Tramontane Star since 0400 UTC", "description": "Good day,\n\nComplete outage on MV Tramontane Star. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-06-29 11:00"}, {"ticket_id": "MRL-101839", "created_at": "2025-06-29 22:34", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Silver Voyager", "imo": "IMO 9652911", "subject": "Installation schedule for FV Silver Voyager", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-07 05:00"}, {"ticket_id": "MRL-101855", "created_at": "2025-06-30 00:24", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Aurora", "imo": "IMO 9556492", "subject": "Spare part request - MV Kystfjord Aurora", "description": "After heavy weather the radome on MV Kystfjord Aurora has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-01 10:00"}, {"ticket_id": "MRL-101858", "created_at": "2025-06-30 01:12", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Lyra", "imo": "IMO 9335630", "subject": "COMMISSIONING REPORT PENDING - MV MERIDIAN LYRA", "description": "Good day,\n\nCommissioning on MV Meridian Lyra completed last week but we never received the report. Please send.\n\nThanks and regards,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-06 18:00"}, {"ticket_id": "MRL-101866", "created_at": "2025-06-30 06:20", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Lyra", "imo": "IMO 9335630", "subject": "Slow crew internet on MV Meridian Lyra", "description": "Crew on MV Meridian Lyra cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-04 02:00"}, {"ticket_id": "MRL-101857", "created_at": "2025-06-30 08:07", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Falcon", "imo": "IMO 9690676", "subject": "SUSPEND SERVICE ON MT ARCTIC FALCON DURING DRY DOCK", "description": "Please upgrade MT Arctic Falcon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-04 18:00"}, {"ticket_id": "MRL-101854", "created_at": "2025-06-30 09:48", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Lagoon", "imo": "IMO 9494864", "subject": "Suspicious traffic flagged - MT Golden Lagoon", "description": "Master of MT Golden Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-08 12:00"}, {"ticket_id": "MRL-101864", "created_at": "2025-06-30 11:25", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Hello,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-1531. Manual repointing works temporarily. Requesting service visit in Shanghai.\n\nBest regards,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-08 11:00"}, {"ticket_id": "MRL-101859", "created_at": "2025-06-30 12:41", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "MV Ostro Crest: slow connection and packet loss", "description": "Master on MV Ostro Crest (IMO 9761542) reports very slow internet since Shanghai departure. SNR fluctuating around 7.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-08 04:00"}, {"ticket_id": "MRL-101862", "created_at": "2025-06-30 15:02", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Atoll", "imo": "IMO 9132698", "subject": "Plan change request for MV Amber Atoll", "description": "MV Amber Atoll goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-09 10:00"}, {"ticket_id": "MRL-101863", "created_at": "2025-06-30 15:19", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "We need the crew welfare package activated on our vessel before next crew change in Las Palmas.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-05 04:00"}, {"ticket_id": "MRL-101861", "created_at": "2025-06-30 17:46", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "Phishing attempt reported by MV Arctic Current crew", "description": "Dear support team,\n\nMaster of MV Arctic Current reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nMarine Superintendent, Botnia Ice Class Oy", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-01 03:00"}, {"ticket_id": "MRL-101860", "created_at": "2025-06-30 20:24", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Cobalt Tern", "imo": "IMO 9385477", "subject": "Spare part request - MT Cobalt Tern", "description": "After heavy weather the radome on MT Cobalt Tern has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-08 02:00"}, {"ticket_id": "MRL-101867", "created_at": "2025-06-30 20:52", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Voyager", "imo": "IMO 9540168", "subject": "Slow crew internet on MV Azure Voyager", "description": "Good day,\n\nCaptain of MV Azure Voyager asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-09 10:00"}, {"ticket_id": "MRL-101865", "created_at": "2025-06-30 21:08", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "SPARE PART REQUEST - MV AZURE BREEZE", "description": "Hello,\n\nAfter heavy weather the radome on MV Azure Breeze has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-01 15:00"}, {"ticket_id": "MRL-101856", "created_at": "2025-06-30 22:58", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Nordic Navigator", "imo": "IMO 9347231", "subject": "Coverage question South China Sea", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Riau Straits Carriers, we cannot locate our copy.\n\nBest regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-07 16:00"}, {"ticket_id": "MRL-101872", "created_at": "2025-07-01 01:56", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Comet", "imo": "IMO 9588794", "subject": "MV Zephyr Comet: complete loss of connectivity", "description": "MV Zephyr Comet (IMO 9588794) has no connectivity at all. Antenna status LED red, error E-9829. Vessel in South China Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-01 08:00"}, {"ticket_id": "MRL-101877", "created_at": "2025-07-01 05:06", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Equinox Rigel", "imo": "IMO 9683336", "subject": "Degraded VSAT performance on MV Equinox Rigel", "description": "Good day,\n\nMaster on MV Equinox Rigel (IMO 9683336) reports very slow internet since Antwerp departure. SNR fluctuating around 5.1 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-02 17:00"}, {"ticket_id": "MRL-101879", "created_at": "2025-07-01 06:12", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Silver Current", "imo": "IMO 9154232", "subject": "Degraded VSAT performance on MV Silver Current", "description": "Performance on MV Silver Current degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-09 18:00"}, {"ticket_id": "MRL-101881", "created_at": "2025-07-01 07:10", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Spirit", "imo": "IMO 9740665", "subject": "Question about charges for MT Golden Spirit", "description": "We do not recognise line items on the latest invoice for MT Golden Spirit. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-06 17:00"}, {"ticket_id": "MRL-101868", "created_at": "2025-07-01 08:02", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "No link on our vessel since 0400 UTC", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-2208. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-01 06:00"}, {"ticket_id": "MRL-101869", "created_at": "2025-07-01 09:12", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Silver Navigator", "imo": "IMO 9494424", "subject": "Contract documents request - Tirreno Blu Navigazione", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-10 17:00"}, {"ticket_id": "MRL-101870", "created_at": "2025-07-01 10:55", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Tramontane Vega", "imo": "IMO 9389617", "subject": "No link on MT Tramontane Vega since 0400 UTC", "description": "MT Tramontane Vega (IMO 9389617) has no connectivity at all. Antenna status LED red, error E-1668. Vessel in Gulf of Oman. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-07-01 09:00"}, {"ticket_id": "MRL-101873", "created_at": "2025-07-01 11:01", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "Commissioning report pending - MV Azure Breeze", "description": "When can the install team board MV Azure Breeze in Valletta? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101878", "created_at": "2025-07-01 15:16", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Master on our vessel () reports very slow internet since Valletta departure. SNR fluctuating around 7.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-09 21:00"}, {"ticket_id": "MRL-101875", "created_at": "2025-07-01 17:20", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "Degraded VSAT performance on MV aSpphire Falcon", "description": "Master on MV Sapphire Falcon (IMO 9634672) reports very slow internet since Aberdeen departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-10 13:00"}, {"ticket_id": "MRL-101874", "created_at": "2025-07-01 20:36", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Comet", "imo": "IMO 9610183", "subject": "INSTALLATION SCHEDULE FOR MV HARMATTAN COMET", "description": "Hi support team,\n\nCommissioning on MV Harmattan Comet completed last week but we never received the report. Please send.\n\nBest regards,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-03 19:00"}, {"ticket_id": "MRL-101880", "created_at": "2025-07-01 20:48", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Equinox Tern", "imo": "IMO 9746607", "subject": "Commissioning report pending - MV Equinox Tern", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nTechnical Dept, Skagerrak Link Ferries", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-09 18:00"}, {"ticket_id": "MRL-101876", "created_at": "2025-07-01 21:42", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Wave", "imo": "IMO 9369033", "subject": "Activate crew wifi package on MV Silver Wave", "description": "Please upgrade MV Silver Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-07 20:00"}, {"ticket_id": "MRL-101871", "created_at": "2025-07-01 22:11", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Reef", "imo": "IMO 9378008", "subject": "Crew wifi vouchers not working on MV Meridian Reef", "description": "Dear support team,\n\nCrew wifi on MV Meridian Reef unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-03 14:00"}, {"ticket_id": "MRL-101893", "created_at": "2025-07-02 00:03", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Lyra", "imo": "IMO 9699452", "subject": "MV Tramontane Lyra: slow connection and packet loss", "description": "Master on MV Tramontane Lyra (IMO 9699452) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-03 07:00"}, {"ticket_id": "MRL-101891", "created_at": "2025-07-02 02:53", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Altair", "imo": "IMO 9442756", "subject": "Invoice query - Kattegat Container Line", "description": "Requesting a copy of all invoices for the last quarter for Kattegat Container Line fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-11 23:00"}, {"ticket_id": "MRL-101894", "created_at": "2025-07-02 03:39", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Nordic Breeze", "imo": "IMO 9629990", "subject": "Antenna fault on MV Nordic Breeze", "description": "Below-deck unit on MV Nordic Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-03 12:00"}, {"ticket_id": "MRL-101888", "created_at": "2025-07-02 03:50", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "Suspend service on MV Coral Vega during dry dock", "description": "We need the crew welfare package activated on MV Coral Vega before next crew change in Singapore.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-03 03:00"}, {"ticket_id": "MRL-101885", "created_at": "2025-07-02 07:21", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Carrier", "imo": "IMO 9429376", "subject": "Commissioning report pending - MV Meridian Carrier", "description": "Hello,\n\nCommissioning on MV Meridian Carrier completed last week but we never received the report. Please send.\n\nBest regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-10 20:00"}, {"ticket_id": "MRL-101883", "created_at": "2025-07-02 12:40", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "Antenna fault on MV Tramontane Voyager", "description": "After heavy weather the radome on MV Tramontane Voyager has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-02 15:00"}, {"ticket_id": "MRL-101895", "created_at": "2025-07-02 15:09", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "Activate crew wifi package on MV Ostro Crest", "description": "Hello,\n\nPlease upgrade MV Ostro Crest to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nMarine Superintendent, Ligurian Star Cruises", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-05 13:00"}, {"ticket_id": "MRL-101890", "created_at": "2025-07-02 15:35", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Zephyr Crest", "imo": "IMO 9543603", "subject": "Plan change request for MT Zephyr Crest", "description": "Please upgrade MT Zephyr Crest to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-05 09:00"}, {"ticket_id": "MRL-101889", "created_at": "2025-07-02 16:12", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Bosphorus Crescent Denizcilik", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-10 15:00"}, {"ticket_id": "MRL-101882", "created_at": "2025-07-02 17:06", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Rigel", "imo": "IMO 9398905", "subject": "Question about charges for MV Arctic Rigel", "description": "We do not recognise line items on the latest invoice for MV Arctic Rigel. Can you send a breakdown per service? Regards, Accounts team, Frisia Nordsee Bereederung.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-03 01:00"}, {"ticket_id": "MRL-101887", "created_at": "2025-07-02 18:58", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Altair", "imo": "IMO 9233416", "subject": "Plan change request for MV Zephyr Altair", "description": "Please upgrade MV Zephyr Altair to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-09 00:00"}, {"ticket_id": "MRL-101892", "created_at": "2025-07-02 22:18", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Mistral Carrier", "imo": "IMO 9377987", "subject": "High latency reported by master, MT Mistral Carrier", "description": "Performance on MT Mistral Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-02 11:00"}, {"ticket_id": "MRL-101886", "created_at": "2025-07-02 22:56", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Tern", "imo": "IMO 9660231", "subject": "Invoice query - Tirreno Blu Navigazione", "description": "Dear support team,\n\nThe overage charges for MV Onyx Tern look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-03 11:00"}, {"ticket_id": "MRL-101884", "created_at": "2025-07-02 23:03", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Harmattan Navigator", "imo": "IMO 9520912", "subject": "Antenna fault on MV Harmattan Navigator", "description": "Hi support team,\n\nETO on MV Harmattan Navigator reports antenna stuck in azimuth, fault code E-4763. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nBest regards,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-02 21:00"}, {"ticket_id": "MRL-101908", "created_at": "2025-07-03 00:00", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "Antenna fault on MV Coral Rigel", "description": "Below-deck unit on MV Coral Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-04 17:00"}, {"ticket_id": "MRL-101898", "created_at": "2025-07-03 01:16", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Onyx Vega", "imo": "IMO 9417684", "subject": "Antenna fault on MV Onyx Vega", "description": "ETO on MV Onyx Vega reports antenna stuck in azimuth, fault code E-9284. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-04 22:00"}, {"ticket_id": "MRL-101901", "created_at": "2025-07-03 01:49", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Current", "imo": "IMO 9660671", "subject": "Antenna fault on MV Austral Current", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Austral Current has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-10 10:00"}, {"ticket_id": "MRL-101905", "created_at": "2025-07-03 02:30", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Tramontane Star", "imo": "IMO 9791535", "subject": "Plan change request for MV Tramontane Star", "description": "We need the crew welfare package activated on MV Tramontane Star before next crew change in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-11 00:00"}, {"ticket_id": "MRL-101899", "created_at": "2025-07-03 02:52", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Onyx Falcon", "imo": "IMO 9599822", "subject": "Degraded VSAT performance on MV Onyx Falcon", "description": "Master on MV Onyx Falcon (IMO 9599822) reports very slow internet since Rotterdam departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-06 18:00"}, {"ticket_id": "MRL-101910", "created_at": "2025-07-03 03:08", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Nordic Current", "imo": "IMO 9851270", "subject": "Degraded VSAT performance on MV Nordic Current", "description": "We see repeated link drops on MV Nordic Current. Modem log shows error E-7568 every few hours. Vessel currently Arabian Sea. ETA next port Piraeus.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-07-06 16:00"}, {"ticket_id": "MRL-101907", "created_at": "2025-07-03 04:15", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ostro Falcon", "imo": "IMO 9354258", "subject": "Crew wifi vouchers not working on MV Ostro Falcon", "description": "Captain of MV Ostro Falcon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-04 06:00"}, {"ticket_id": "MRL-101904", "created_at": "2025-07-03 05:14", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Dawn", "imo": "IMO 9710854", "subject": "Question about charges for MV Emerald Dawn", "description": "We do not recognise line items on the latest invoice for MV Emerald Dawn. Can you send a breakdown per service? Regards, Accounts team, Tirreno Blu Navigazione.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101903", "created_at": "2025-07-03 10:05", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Lyra", "imo": "IMO 9496771", "subject": "Crew wifi vouchers not working on MT Arctic Lyra", "description": "Captain of MT Arctic Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-12 03:00"}, {"ticket_id": "MRL-101902", "created_at": "2025-07-03 10:11", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "Suspicious traffic flagged - MT Scarlet Spirit", "description": "Master of MT Scarlet Spirit reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101913", "created_at": "2025-07-03 11:28", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Levante Horizon", "imo": "IMO 9462914", "subject": "MV Levante Horizon - link keeps dropping since yesterday", "description": "Dear support team,\n\nPerformance on MV Levante Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-04 16:00"}, {"ticket_id": "MRL-101906", "created_at": "2025-07-03 11:48", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-04 12:00"}, {"ticket_id": "MRL-101911", "created_at": "2025-07-03 15:04", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Amber Altair", "imo": "IMO 9464986", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Our new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-11 01:00"}, {"ticket_id": "MRL-101897", "created_at": "2025-07-03 19:22", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Altair", "imo": "IMO 9532501", "subject": "MV Harmattan Altair: slow connection and packet loss", "description": "Dear support team,\n\nPerformance on MV Harmattan Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-04 00:00"}, {"ticket_id": "MRL-101914", "created_at": "2025-07-03 19:47", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Voyager", "imo": "IMO 9896529", "subject": "Crew wifi vouchers not working on MV Crimson Voyager", "description": "Crew wifi on MV Crimson Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-09 09:00"}, {"ticket_id": "MRL-101909", "created_at": "2025-07-03 20:24", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "Crew data quota question - MT Scarlet Atoll", "description": "Good day,\n\nCrew on MT Scarlet Atoll cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-08 00:00"}, {"ticket_id": "MRL-101896", "created_at": "2025-07-03 21:18", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "Sealink Cyber alert on MV Arctic Meteor", "description": "Hi support team,\n\nCyber dashboard raised alert E-8580 for MV Arctic Meteor: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-10 00:00"}, {"ticket_id": "MRL-101912", "created_at": "2025-07-03 22:34", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Polar Voyager", "imo": "IMO 9790141", "subject": "MV Polar oVyager: slow connection and packet loss", "description": "We see repeated link drops on MV Polar Voyager. Modem log shows error E-9500 every few hours. Vessel currently South Atlantic. ETA next port Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-08 01:00"}, {"ticket_id": "MRL-101900", "created_at": "2025-07-03 23:09", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "Degraded VSAT performance on MV Ostro Star", "description": "Master on MV Ostro Star (IMO 9598880) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 6.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-12 05:00"}, {"ticket_id": "MRL-101916", "created_at": "2025-07-04 01:00", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Iron Current", "imo": "IMO 9315836", "subject": "High latency reported by master, FV Iron Current", "description": "Hello,\n\nWe see repeated link drops on FV Iron Current. Modem log shows error E-9226 every few hours. Vessel currently Norwegian Sea. ETA next port Stavanger.\n\nBest regards,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-04 10:00"}, {"ticket_id": "MRL-101922", "created_at": "2025-07-04 04:13", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Lagoon", "imo": "IMO 9173783", "subject": "CREDIT NOTE REQUEST ELBSTROM REEDEREI GMBH", "description": "Requesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-13 03:00"}, {"ticket_id": "MRL-101915", "created_at": "2025-07-04 04:50", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "High latency reported by master, MV Nordic Carrier", "description": "Master on MV Nordic Carrier (IMO 9240706) reports very slow internet since Santos departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-04 06:00"}, {"ticket_id": "MRL-101920", "created_at": "2025-07-04 05:33", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Tramontane Vega", "imo": "IMO 9389617", "subject": "MT Tramontane Vega: complete loss of connectivity", "description": "MT Tramontane Vega (IMO 9389617) has no connectivity at all. Antenna status LED red, error E-8369. Vessel in Gulf of Oman. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-04 08:00"}, {"ticket_id": "MRL-101927", "created_at": "2025-07-04 08:14", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sirocco Beacon", "imo": "IMO 9558701", "subject": "Invoice query - Levantine Crescent Shipping", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-12 13:00"}, {"ticket_id": "MRL-101917", "created_at": "2025-07-04 12:06", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Comet", "imo": "IMO 9339519", "subject": "Suspicious traffic flagged - MV Boreal Comet", "description": "Master of MV Boreal Comet reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-05 05:00"}, {"ticket_id": "MRL-101919", "created_at": "2025-07-04 12:59", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Emerald Altair", "imo": "IMO 9222118", "subject": "MV Emerald Altair: slow connection and packet loss", "description": "Hi support team,\n\nWe see repeated link drops on MV Emerald Altair. Modem log shows error E-9509 every few hours. Vessel currently Mid Atlantic. ETA next port Aberdeen.\n\nBrgds,\nMarine Superintendent, Atlântico Azul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-04 14:00"}, {"ticket_id": "MRL-101923", "created_at": "2025-07-04 14:24", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Breeze", "imo": "IMO 9591844", "subject": "Invoice query - Aegean Meltemi Lines", "description": "Requesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-12 04:00"}, {"ticket_id": "MRL-101926", "created_at": "2025-07-04 15:23", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Ostro Navigator", "imo": "IMO 9624641", "subject": "Spare part request - MV Ostro Navigator", "description": "After heavy weather the radome on MV Ostro Navigator has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-13 11:00"}, {"ticket_id": "MRL-101925", "created_at": "2025-07-04 15:46", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "", "imo": "", "subject": "No link on our vessel since 0400 UTC", "description": "Hello,\n\nComplete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Karpas Maritime Ltd", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-04 06:00"}, {"ticket_id": "MRL-101918", "created_at": "2025-07-04 16:45", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Aurora Navigator", "imo": "IMO 9592628", "subject": "Crew data quota question - MV Aurora Navigator", "description": "Crew on MV Aurora Navigator cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-07 10:00"}, {"ticket_id": "MRL-101924", "created_at": "2025-07-04 18:40", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Wave", "imo": "IMO 9369033", "subject": "Coverage question Indian Ocean", "description": "Please send the current signed contract and SLA annex for Elbstrom Reederei GmbH, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-13 08:00"}, {"ticket_id": "MRL-101921", "created_at": "2025-07-04 22:18", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Azure Reef", "imo": "IMO 9448671", "subject": "Question about charges for FV Azure Reef", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Armor Atlantique Armement fleet, our auditors are asking.\n\nThanks and regards,\nFleet Ops, Armor Atlantique Armement", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-13 10:00"}, {"ticket_id": "MRL-101943", "created_at": "2025-07-05 01:12", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Star", "imo": "IMO 9412763", "subject": "Activate crew wifi package on MV Nordic Star", "description": "Hello,\n\nWe need the crew welfare package activated on MV Nordic Star before next crew change in Santos.\n\nThanks and regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-09 05:00"}, {"ticket_id": "MRL-101934", "created_at": "2025-07-05 02:06", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Harmattan Lyra", "imo": "IMO 9237242", "subject": "Plan change request for MT Harmattan Lyra", "description": "Hello,\n\nWe need the crew welfare package activated on MT Harmattan Lyra before next crew change in Rotterdam.\n\nBrgds,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-06 12:00"}, {"ticket_id": "MRL-101933", "created_at": "2025-07-05 02:51", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "Plan change request for MV Solstice Breeze", "description": "We need the crew welfare package activated on MV Solstice Breeze before next crew change in Shanghai.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-06 17:00"}, {"ticket_id": "MRL-101931", "created_at": "2025-07-05 06:14", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Lagoon", "imo": "IMO 9494864", "subject": "Antenna fault on MT Golden Lagoon", "description": "Good day,\n\nBelow-deck unit on MT Golden Lagoon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?\n\nBest regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-06 05:00"}, {"ticket_id": "MRL-101929", "created_at": "2025-07-05 07:46", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "Crew data quota question - MV Crimson Reef", "description": "Crew wifi on MV Crimson Reef unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-10 17:00"}, {"ticket_id": "MRL-101932", "created_at": "2025-07-05 08:58", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Reef", "imo": "IMO 9433274", "subject": "MV Arctic Reef: slow connection and packet loss", "description": "Master on MV Arctic Reef (IMO 9433274) reports very slow internet since Busan departure. SNR fluctuating around 5.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-14 08:00"}, {"ticket_id": "MRL-101936", "created_at": "2025-07-05 13:20", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Polar Beacon", "imo": "IMO 9856024", "subject": "CREDIT NOTE REQUEST KARPAS MARITIME LTD", "description": "The overage charges for MV Polar Beacon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-14 13:00"}, {"ticket_id": "MRL-101944", "created_at": "2025-07-05 13:39", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Castor", "imo": "IMO 9296664", "subject": "Suspicious traffic flagged - MV Kystfjord Castor", "description": "Hello,\n\nMaster of MV Kystfjord Castor reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-09 01:00"}, {"ticket_id": "MRL-101940", "created_at": "2025-07-05 13:58", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "New build connectivity setup Kattegat Container Line", "description": "When can the install team board MV Tramontane Tern in Valletta? Vessel alongside for 5 days from Monday.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-06 12:00"}, {"ticket_id": "MRL-101935", "created_at": "2025-07-05 15:32", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "Degraded VSAT performance on MV Scarlet Current", "description": "Hi support team,\n\nMaster on MV Scarlet Current (IMO 9277254) reports very slow internet since Aberdeen departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-05 19:00"}, {"ticket_id": "MRL-101938", "created_at": "2025-07-05 17:09", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Mistral Wave", "imo": "IMO 9325659", "subject": "MV Mistral Wave: complete loss of connectivity", "description": "Complete outage on MV Mistral Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-05 05:00"}, {"ticket_id": "MRL-101941", "created_at": "2025-07-05 17:37", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Baltic Wave", "imo": "IMO 9122904", "subject": "MV Baltic Wave: slow connection and packet loss", "description": "Dear support team,\n\nWe see repeated link drops on MV Baltic Wave. Modem log shows error E-8686 every few hours. Vessel currently Mid Atlantic. ETA next port Piraeus.\n\nThanks and regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-06 01:00"}, {"ticket_id": "MRL-101930", "created_at": "2025-07-05 17:50", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Comet", "imo": "IMO 9690406", "subject": "CREW DATA QUOTA QUESTION - MT MERIDIAN COMET", "description": "Dear support team,\n\nCrew on MT Meridian Comet cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-12 18:00"}, {"ticket_id": "MRL-101928", "created_at": "2025-07-05 18:54", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Guardian", "imo": "IMO 9431147", "subject": "New build connectivity setup Firth of Clyde Carriers", "description": "When can the install team board MV Sapphire Guardian in Stavanger? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-14 06:00"}, {"ticket_id": "MRL-101939", "created_at": "2025-07-05 21:07", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-8506 every few hours. Vessel currently North Sea. ETA next port Rotterdam.", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-14 03:00"}, {"ticket_id": "MRL-101942", "created_at": "2025-07-05 21:12", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Dawn", "imo": "IMO 9519573", "subject": "URGENT - MT Silver Dawn offline", "description": "Good day,\n\nMT Silver Dawn (IMO 9519573) has no connectivity at all. Antenna status LED red, error E-1859. Vessel in Indian Ocean. Please call the bridge sat phone.\n\nBrgds,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-06 05:00"}, {"ticket_id": "MRL-101937", "created_at": "2025-07-05 22:17", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Scarlet Crest", "imo": "IMO 9270529", "subject": "CONTRACT DOCUMENTS REQUEST - KONKAN COAST CARRIERS", "description": "Please send the current signed contract and SLA annex for Konkan Coast Carriers, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-14 00:00"}, {"ticket_id": "MRL-101946", "created_at": "2025-07-06 00:57", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Altair", "imo": "IMO 9233416", "subject": "Credit note request Kowloon Pearl Navigation", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Zephyr Altair. Can you send a breakdown per service? Regards, Accounts team, Kowloon Pearl Navigation.\n\nBest regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-15 15:00"}, {"ticket_id": "MRL-101952", "created_at": "2025-07-06 04:02", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "Commissioning report pending - MV Levante Orion", "description": "Good day,\n\nCommissioning on MV Levante Orion completed last week but we never received the report. Please send.\n\nBest regards,\nDPA, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-13 09:00"}, {"ticket_id": "MRL-101955", "created_at": "2025-07-06 04:10", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Good day,\n\nWe need the crew welfare package activated on our vessel before next crew change in Tanjung Pelepas.\n\nBrgds,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-13 23:00"}, {"ticket_id": "MRL-101949", "created_at": "2025-07-06 04:59", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Current", "imo": "IMO 9323704", "subject": "Plan change request for MV Polar Current", "description": "We need the crew welfare package activated on MV Polar Current before next crew change in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-10 14:00"}, {"ticket_id": "MRL-101947", "created_at": "2025-07-06 06:16", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Rigel", "imo": "IMO 9776432", "subject": "Crew wifi vouchers not working on MV Aurora Rigel", "description": "Hi support team,\n\nCaptain of MV Aurora Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-08 00:00"}, {"ticket_id": "MRL-101950", "created_at": "2025-07-06 06:24", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Coral Atoll", "imo": "IMO 9897535", "subject": "Credit note request Nordhav Offshore AS", "description": "Requesting a copy of all invoices for the last quarter for Nordhav Offshore AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-09 09:00"}, {"ticket_id": "MRL-101956", "created_at": "2025-07-06 08:01", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Meteor", "imo": "IMO 9251353", "subject": "New build connectivity setup Pearl Dhow Shipping WLL", "description": "Good day,\n\nWhen can the install team board MT Austral Meteor in Shanghai? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nMarine Superintendent, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-08 06:00"}, {"ticket_id": "MRL-101945", "created_at": "2025-07-06 11:13", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Guardian", "imo": "IMO 9773026", "subject": "Plan change request for MV Aurora Guardian", "description": "Please upgrade MV Aurora Guardian to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-10 12:00"}, {"ticket_id": "MRL-101948", "created_at": "2025-07-06 15:24", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Spirit", "imo": "IMO 9300544", "subject": "Crew wifi vouchers not working on MV Solstice Spirit", "description": "Dear support team,\n\nCaptain of MV Solstice Spirit asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nFleet Ops, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-15 08:00"}, {"ticket_id": "MRL-101951", "created_at": "2025-07-06 15:32", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Equinox Wave", "imo": "IMO 9512680", "subject": "Activate crew wifi package on MV Equinox Wave", "description": "We need the crew welfare package activated on MV Equinox Wave before next crew change in Tanjung Pelepas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-10 23:00"}, {"ticket_id": "MRL-101954", "created_at": "2025-07-06 16:26", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "No link on MV Harmattan Meteor since 0400 UTC", "description": "Complete outage on MV Harmattan Meteor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-06 03:00"}, {"ticket_id": "MRL-101953", "created_at": "2025-07-06 18:08", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "MV Iron Wave: BDU fault code E-3600", "description": "Hello,\n\nAfter heavy weather the radome on MV Iron Wave has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Skagerrak Link Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-06 20:00"}, {"ticket_id": "MRL-101957", "created_at": "2025-07-07 00:58", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Horizon", "imo": "IMO 9539339", "subject": "Crew data quota question - MV Boreal Horizon", "description": "Crew wifi on MV Boreal Horizon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-13 05:00"}, {"ticket_id": "MRL-101958", "created_at": "2025-07-07 02:08", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "URGENT - MV KYSTFJORD DRACO OFFLINE", "description": "Complete outage on MV Kystfjord Draco. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-07-07 10:00"}, {"ticket_id": "MRL-101962", "created_at": "2025-07-07 02:18", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Golden Spirit", "imo": "IMO 9346782", "subject": "MV Golden Spirit: slow connection and packet loss", "description": "Hi support team,\n\nPerformance on MV Golden Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-10 19:00"}, {"ticket_id": "MRL-101966", "created_at": "2025-07-07 06:12", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "Invoice query - Lofoten Havfiske AS", "description": "The overage charges for FV Golden Current look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101959", "created_at": "2025-07-07 07:09", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Dawn", "imo": "IMO 9595175", "subject": "Question about charges for MV Sirocco Dawn", "description": "Hello,\n\nThe overage charges for MV Sirocco Dawn look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-15 17:00"}, {"ticket_id": "MRL-101960", "created_at": "2025-07-07 07:26", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Falcon", "imo": "IMO 9690676", "subject": "Suspend service on MT Arctic Falcon during dry dock", "description": "Please upgrade MT Arctic Falcon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-14 00:00"}, {"ticket_id": "MRL-101964", "created_at": "2025-07-07 11:57", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Comet", "imo": "IMO 9609809", "subject": "Suspicious traffic flagged - MV Arctic Comet", "description": "Cyber dashboard raised alert E-3748 for MV Arctic Comet: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-15 04:00"}, {"ticket_id": "MRL-101961", "created_at": "2025-07-07 16:09", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Golden Crest", "imo": "IMO 9465019", "subject": "MV Golden Crest: complete loss of connectivity", "description": "Complete outage on MV Golden Crest. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-07-07 09:00"}, {"ticket_id": "MRL-101969", "created_at": "2025-07-07 17:11", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Crest", "imo": "IMO 9500716", "subject": "Suspicious traffic flagged - MV Emerald Crest", "description": "Master of MV Emerald Crest reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-08 15:00"}, {"ticket_id": "MRL-101967", "created_at": "2025-07-07 19:09", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Crimson Wave", "imo": "IMO 9652985", "subject": "MV Crimson Wave: slow connection and packet loss", "description": "Dear support team,\n\nWe see repeated link drops on MV Crimson Wave. Modem log shows error E-3050 every few hours. Vessel currently Barents Sea. ETA next port Colombo.\n\nBrgds,\nDPA, Tirreno Blu Navigazione", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-07 08:00"}, {"ticket_id": "MRL-101968", "created_at": "2025-07-07 19:10", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-15 23:00"}, {"ticket_id": "MRL-101963", "created_at": "2025-07-07 19:25", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Solstice Horizon", "imo": "IMO 9584528", "subject": "Contract documents request - Shiokaze Kaiun KK", "description": "Our new operations manager needs portal access for the Shiokaze Kaiun KK fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-14 13:00"}, {"ticket_id": "MRL-101965", "created_at": "2025-07-07 22:41", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Reef", "imo": "IMO 9260603", "subject": "Degraded VSAT performance on MT Levante Reef", "description": "We see repeated link drops on MT Levante Reef. Modem log shows error E-2193 every few hours. Vessel currently Sea of Marmara. ETA next port Cape Town.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-07 18:00"}, {"ticket_id": "MRL-101971", "created_at": "2025-07-08 01:36", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Guardian", "imo": "IMO 9317755", "subject": "Antenna fault on MT Onyx Guardian", "description": "ETO on MT Onyx Guardian reports antenna stuck in azimuth, fault code E-4682. Manual repointing works temporarily. Requesting service visit in Singapore.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-17 07:00"}, {"ticket_id": "MRL-101983", "created_at": "2025-07-08 01:49", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Zephyr Navigator", "imo": "IMO 9566904", "subject": "MV Zephyr Navigator - link keeps dropping since yesterday", "description": "Hello,\n\nWe see repeated link drops on MV Zephyr Navigator. Modem log shows error E-7598 every few hours. Vessel currently Arabian Sea. ETA next port Rotterdam.\n\nBest regards,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-11 09:00"}, {"ticket_id": "MRL-101979", "created_at": "2025-07-08 02:18", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Harmattan Tide", "imo": "IMO 9754501", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV HARMATTAN TIDE", "description": "Master of MV Harmattan Tide reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-09 06:00"}, {"ticket_id": "MRL-101986", "created_at": "2025-07-08 08:31", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-13 06:00"}, {"ticket_id": "MRL-101976", "created_at": "2025-07-08 10:10", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Lagoon", "imo": "IMO 9118733", "subject": "URGENT - MV Solstice Lagoon offline", "description": "Dear support team,\n\nComplete outage on MV Solstice Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-09 02:00"}, {"ticket_id": "MRL-101980", "created_at": "2025-07-08 13:05", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Solstice Voyager", "imo": "IMO 9205677", "subject": "Portal access for new ops manager - Firth of Clyde Carriers", "description": "Our new operations manager needs portal access for the Firth of Clyde Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-16 06:00"}, {"ticket_id": "MRL-101975", "created_at": "2025-07-08 13:41", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "Spare part request - MV Cobalt Reef", "description": "Below-deck unit on MV Cobalt Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101972", "created_at": "2025-07-08 15:02", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "MV Harmattan Wave: slow connection and packet loss", "description": "We see repeated link drops on MV Harmattan Wave. Modem log shows error E-5891 every few hours. Vessel currently South Atlantic. ETA next port Tanjung Pelepas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-09 12:00"}, {"ticket_id": "MRL-101978", "created_at": "2025-07-08 15:07", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Aurora Carrier", "imo": "IMO 9735660", "subject": "SEALINK CYBER ALERT ON MV AURORA CARRIER", "description": "Master of MV Aurora Carrier reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-13 10:00"}, {"ticket_id": "MRL-101984", "created_at": "2025-07-08 15:29", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Current", "imo": "IMO 9360726", "subject": "Invoice query -L evantine Crescent Shipping", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.\n\nBest regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-16 12:00"}, {"ticket_id": "MRL-101977", "created_at": "2025-07-08 16:53", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Master on our vessel () reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-14 04:00"}, {"ticket_id": "MRL-101981", "created_at": "2025-07-08 18:14", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "Portal access for new ops manager - Shiokaze Kaiun KK", "description": "Our new operations manager needs portal access for the Shiokaze Kaiun KK fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-09 04:00"}, {"ticket_id": "MRL-101974", "created_at": "2025-07-08 20:21", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Coral Falcon", "imo": "IMO 9830771", "subject": "High latency reported by master, MT Coral Falcon", "description": "Master on MT Coral Falcon (IMO 9830771) reports very slow internet since Jebel Ali departure. SNR fluctuating around 7.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-13 12:00"}, {"ticket_id": "MRL-101987", "created_at": "2025-07-08 21:35", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Meridian Vega", "imo": "IMO 9639531", "subject": "MV Meridian Vega - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Meridian Vega. Modem log shows error E-2816 every few hours. Vessel currently Baltic Sea. ETA next port Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-10 01:00"}, {"ticket_id": "MRL-101973", "created_at": "2025-07-08 21:52", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "Slow crew internet on MV Onyx Comet", "description": "Crew on MV Onyx Comet cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-12 16:00"}, {"ticket_id": "MRL-101982", "created_at": "2025-07-08 22:40", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Petrel", "imo": "IMO 9597381", "subject": "Invoice query - Al Mirfa Offshore Marine", "description": "The overage charges for MV Golden Petrel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-12 03:00"}, {"ticket_id": "MRL-101985", "created_at": "2025-07-08 23:09", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Wave", "imo": "IMO 9294654", "subject": "Antenna fault on MV Polar Wave", "description": "After heavy weather the radome on MV Polar Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-09 09:00"}, {"ticket_id": "MRL-101970", "created_at": "2025-07-08 23:36", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "Crew wifi vouchers not working on MV Silver Tern", "description": "Crew wifi on MV Silver Tern unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-10 00:00"}, {"ticket_id": "MRL-101991", "created_at": "2025-07-09 00:16", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "Crew data quota question - MV Silver Tern", "description": "Crew wifi on MV Silver Tern unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-15 16:00"}, {"ticket_id": "MRL-101990", "created_at": "2025-07-09 01:07", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "Crew data quota question - MV Coral Vega", "description": "Crew on MV Coral Vega cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-12 12:00"}, {"ticket_id": "MRL-101995", "created_at": "2025-07-09 03:05", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sirocco Lyra", "imo": "IMO 9461673", "subject": "CREW DATA QUOTA QUESTION - MV SIROCCO LYRA", "description": "Dear support team,\n\nCrew on MV Sirocco Lyra cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nFleet Ops, Botnia Ice Class Oy", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101993", "created_at": "2025-07-09 03:10", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Tramontane Tide", "imo": "IMO 9207637", "subject": "FV Tramontane Tide: BDU fault code E-1821", "description": "After heavy weather the radome on FV Tramontane Tide has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-13 09:00"}, {"ticket_id": "MRL-101994", "created_at": "2025-07-09 03:16", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Sirocco Current", "imo": "IMO 9318993", "subject": "High latency reported by master, MV Sirocco Current", "description": "Master on MV Sirocco Current (IMO 9318993) reports very slow internet since Shanghai departure. SNR fluctuating around 6.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-14 13:00"}, {"ticket_id": "MRL-101998", "created_at": "2025-07-09 04:14", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Zephyr Horizon", "imo": "IMO 9600310", "subject": "MV Zephyr Horizon: slow connection and packet loss", "description": "Performance on MV Zephyr Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-09 12:00"}, {"ticket_id": "MRL-101989", "created_at": "2025-07-09 05:46", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "Spare part request - MV Aurora Petrel", "description": "Dear support team,\n\nBelow-deck unit on MV Aurora Petrel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?\n\nBrgds,\nTechnical Dept, Cantábrico Naviera SA", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-14 23:00"}, {"ticket_id": "MRL-102003", "created_at": "2025-07-09 07:03", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Spirit", "imo": "IMO 9420681", "subject": "Spare part request - MV Zephyr Spirit", "description": "Below-deck unit on MV Zephyr Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-10 03:00"}, {"ticket_id": "MRL-102002", "created_at": "2025-07-09 09:43", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Golden Horizon", "imo": "IMO 9431757", "subject": "Installation schedule for MV Golden Horizon", "description": "When can the install team board MV Golden Horizon in Jebel Ali? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-13 16:00"}, {"ticket_id": "MRL-101997", "created_at": "2025-07-09 12:42", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Star", "imo": "IMO 9329069", "subject": "Crwe data quota question - MV Zephyr Star", "description": "Hello,\n\nCrew on MV Zephyr Star cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-18 13:00"}, {"ticket_id": "MRL-101996", "created_at": "2025-07-09 12:52", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Aurora Trader", "imo": "IMO 9534925", "subject": "HIGH LATENCY REPORTED BY MASTER, MV AURORA TRADER", "description": "We see repeated link drops on MV Aurora Trader. Modem log shows error E-6440 every few hours. Vessel currently Norwegian Sea. ETA next port Tanjung Pelepas.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-10 23:00"}, {"ticket_id": "MRL-101992", "created_at": "2025-07-09 13:18", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Altair", "imo": "IMO 9442756", "subject": "Question about charges for MV Ivory Altair", "description": "We do not recognise line items on the latest invoice for MV Ivory Altair. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-12 02:00"}, {"ticket_id": "MRL-102004", "created_at": "2025-07-09 14:14", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Albatross", "imo": "IMO 9383857", "subject": "Invoice query - Elbstrom Reederei GmbH", "description": "Requesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-10 05:00"}, {"ticket_id": "MRL-102001", "created_at": "2025-07-09 18:10", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Meteor", "imo": "IMO 9800001", "subject": "Plan change request for MV Equinox Meteor", "description": "Dear support team,\n\nMV Equinox Meteor goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-16 04:00"}, {"ticket_id": "MRL-101988", "created_at": "2025-07-09 18:28", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Albatross", "imo": "IMO 9843651", "subject": "Slow crew internet on MV Nordic Albatross", "description": "Crew on MV Nordic Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-14 13:00"}, {"ticket_id": "MRL-102000", "created_at": "2025-07-09 20:18", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Ivory Breeze", "imo": "IMO 9884239", "subject": "MV Ivory Breeze: complete loss of connectivity", "description": "MV Ivory Breeze (IMO 9884239) has no connectivity at all. Antenna status LED red, error E-6957. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-09 05:00"}, {"ticket_id": "MRL-102005", "created_at": "2025-07-09 21:18", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Guardian", "imo": "IMO 9485801", "subject": "Antenna fault on MV Crimson Guardian", "description": "ETO on MV Crimson Guardian reports antenna stuck in azimuth, fault code E-4430. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-101999", "created_at": "2025-07-09 22:34", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Golden Rigel", "imo": "IMO 9555230", "subject": "Spare part request - MV Golden Rigel", "description": "Below-deck unit on MV Golden Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-10 21:00"}, {"ticket_id": "MRL-102020", "created_at": "2025-07-10 01:59", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "MV Sapphire Falcon - link keeps dropping since yesterday", "description": "Performance on MV Sapphire Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-12 08:00"}, {"ticket_id": "MRL-102010", "created_at": "2025-07-10 03:52", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Sirocco Current", "imo": "IMO 9318993", "subject": "Suspend service on MV Sirocco Current during dry dock", "description": "MV Sirocco Current goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-20 00:00"}, {"ticket_id": "MRL-102008", "created_at": "2025-07-10 05:11", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Silver Petrel", "imo": "IMO 9793038", "subject": "Installation schedule for MV Silver Petrel", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-12 07:00"}, {"ticket_id": "MRL-102009", "created_at": "2025-07-10 05:29", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Castor", "imo": "IMO 9296664", "subject": "Coverage question North Sea", "description": "Good day,\n\nDo you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-13 02:00"}, {"ticket_id": "MRL-102023", "created_at": "2025-07-10 06:34", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "Suspend service on MV Kystfjord Antares during dry dock", "description": "We need the crew welfare package activated on MV Kystfjord Antares before next crew change in Shanghai.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-18 15:00"}, {"ticket_id": "MRL-102016", "created_at": "2025-07-10 07:22", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Mistral Breeze", "imo": "IMO 9448932", "subject": "Portal access for new ops manager - Shiokaze Kaiun KK", "description": "Our new operations manager needs portal access for the Shiokaze Kaiun KK fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-11 13:00"}, {"ticket_id": "MRL-102011", "created_at": "2025-07-10 09:18", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Guardian", "imo": "IMO 9820295", "subject": "SEALINK CYBER ALERT ON MV ONYX GUARDIAN", "description": "Master of MV Onyx Guardian reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-16 16:00"}, {"ticket_id": "MRL-102021", "created_at": "2025-07-10 10:02", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "Suspend service on MV Onyx Lagoon during dry dock", "description": "We need the crew welfare package activated on MV Onyx Lagoon before next crew change in Santos.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-19 12:00"}, {"ticket_id": "MRL-102018", "created_at": "2025-07-10 10:15", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Solstice Tide", "imo": "IMO 9333462", "subject": "Credit note request Gascogne Gaz Maritime", "description": "We do not recognise line items on the latest invoice for MT Solstice Tide. Can you send a breakdown per service? Regards, Accounts team, Gascogne Gaz Maritime.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-17 11:00"}, {"ticket_id": "MRL-102006", "created_at": "2025-07-10 11:46", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Tern", "imo": "IMO 9660231", "subject": "Activate crew wifi package on MV Onyx Tern", "description": "We need the crew welfare package activated on MV Onyx Tern before next crew change in Hamburg.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-20 00:00"}, {"ticket_id": "MRL-102007", "created_at": "2025-07-10 14:47", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Spirit", "imo": "IMO 9836311", "subject": "Degraded VSAT performance on MT Equinox Spirit", "description": "We see repeated link drops on MT Equinox Spirit. Modem log shows error E-4161 every few hours. Vessel currently Sea of Marmara. ETA next port Piraeus.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-10 16:00"}, {"ticket_id": "MRL-102022", "created_at": "2025-07-10 15:35", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Trader", "imo": "IMO 9425394", "subject": "Portal access for new ops manager - Konkan Coast Carriers", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Konkan Coast Carriers, we cannot locate our copy.\n\nThanks and regards,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-12 19:00"}, {"ticket_id": "MRL-102013", "created_at": "2025-07-10 15:42", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sirocco Reef", "imo": "IMO 9451094", "subject": "MV Sirocco Reef: BDU fault code E-8706", "description": "Below-deck unit on MV Sirocco Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-17 23:00"}, {"ticket_id": "MRL-102019", "created_at": "2025-07-10 17:15", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Pioneer", "imo": "IMO 9808596", "subject": "MV Levante Pioneer: slow connection and packet loss", "description": "Performance on MV Levante Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-11 03:00"}, {"ticket_id": "MRL-102012", "created_at": "2025-07-10 18:29", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Sapphire Altair", "imo": "IMO 9131280", "subject": "URGENT - MV Sapphire Altair offline", "description": "Hi support team,\n\nMV Sapphire Altair (IMO 9131280) has no connectivity at all. Antenna status LED red, error E-7298. Vessel in Norwegian Sea. Please call the bridge sat phone.\n\nBest regards,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-10 12:00"}, {"ticket_id": "MRL-102017", "created_at": "2025-07-10 20:01", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Levante Star", "imo": "IMO 9319466", "subject": "New build connectivity setup Melita Bulk Carriers", "description": "When can the install team board MV Levante Star in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-13 16:00"}, {"ticket_id": "MRL-102015", "created_at": "2025-07-10 20:12", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Meteor", "imo": "IMO 9221657", "subject": "Credit note request Nordhav Offshore AS", "description": "Requesting a copy of all invoices for the last quarter for Nordhav Offshore AS fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-19 02:00"}, {"ticket_id": "MRL-102014", "created_at": "2025-07-10 20:37", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "MV Kystfjord Carina: BDU fault code E-8173", "description": "ETO on MV Kystfjord Carina reports antenna stuck in azimuth, fault code E-2960. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-11 10:00"}, {"ticket_id": "MRL-102027", "created_at": "2025-07-11 00:58", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Silver Lagoon", "imo": "IMO 9215189", "subject": "High latency reported by master, MV Silver Lagoon", "description": "Master on MV Silver Lagoon (IMO 9215189) reports very slow internet since Piraeus departure. SNR fluctuating around 8.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-13 00:00"}, {"ticket_id": "MRL-102034", "created_at": "2025-07-11 01:13", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "Spare part request - MV Scarlet Trader", "description": "ETO on MV Scarlet Trader reports antenna stuck in azimuth, fault code E-8551. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-17 08:00"}, {"ticket_id": "MRL-102033", "created_at": "2025-07-11 04:58", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Carrier", "imo": "IMO 9476329", "subject": "Activate crew wifi package on MV Ostro Carrier", "description": "MV Ostro Carrier goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-20 23:00"}, {"ticket_id": "MRL-102025", "created_at": "2025-07-11 05:27", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "Contract documents request - Thraki Product Tankers", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Thraki Product Tankers, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-12 13:00"}, {"ticket_id": "MRL-102024", "created_at": "2025-07-11 08:34", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Plan change request for MV Austral Reef", "description": "Please upgrade MV Austral Reef to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-15 18:00"}, {"ticket_id": "MRL-102032", "created_at": "2025-07-11 08:53", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Pioneer", "imo": "IMO 9454292", "subject": "High latency reported by master, MV Ostro Pioneer", "description": "We see repeated link drops on MV Ostro Pioneer. Modem log shows error E-2015 every few hours. Vessel currently Mid Atlantic. ETA next port Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-20 06:00"}, {"ticket_id": "MRL-102030", "created_at": "2025-07-11 11:37", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Wave", "imo": "IMO 9667629", "subject": "MV Emerald Wave: BDU fault code E-6214", "description": "Below-deck unit on MV Emerald Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-11 23:00"}, {"ticket_id": "MRL-102035", "created_at": "2025-07-11 12:59", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "Credit note request Baltic Ambre Shipping", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Crimson Carrier. Can you send a breakdown per service? Regards, Accounts team, Baltic Amber Shipping.\n\nBest regards,\nFleet Ops, Baltic Amber Shipping", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-102029", "created_at": "2025-07-11 17:15", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Meteor", "imo": "IMO 9251353", "subject": "MT Austral Meteor: BDU fault code E-9423", "description": "Below-deck unit on MT Austral Meteor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-12 12:00"}, {"ticket_id": "MRL-102028", "created_at": "2025-07-11 18:47", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Current", "imo": "IMO 9309253", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "Requesting a copy of all invoices for the last quarter for Bosphorus Crescent Denizcilik fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-15 09:00"}, {"ticket_id": "MRL-102026", "created_at": "2025-07-11 19:06", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Crest", "imo": "IMO 9891177", "subject": "Plan change request for MV Polar Crest", "description": "We need the crew welfare package activated on MV Polar Crest before next crew change in Colombo.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-12 13:00"}, {"ticket_id": "MRL-102031", "created_at": "2025-07-11 19:51", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Voyager", "imo": "IMO 9100164", "subject": "Degraded VSAT performance on MV Equinox Voyager", "description": "We see repeated link drops on MV Equinox Voyager. Modem log shows error E-7621 every few hours. Vessel currently South China Sea. ETA next port Busan.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-11 06:00"}, {"ticket_id": "MRL-102042", "created_at": "2025-07-12 01:41", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "Spare part request - MT Boreal Orion", "description": "Hi support team,\n\nBelow-deck unit on MT Boreal Orion rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?\n\nBest regards,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-12 11:00"}, {"ticket_id": "MRL-102040", "created_at": "2025-07-12 07:02", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Carrier", "imo": "IMO 9845130", "subject": "INSTALLATION SCHEDULE FOR MT SILVER CARRIER", "description": "When can the install team board MT Silver Carrier in Las Palmas? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-14 16:00"}, {"ticket_id": "MRL-102045", "created_at": "2025-07-12 08:26", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "INVOICE QUERY - ATLÂNTICO AZUL NAVEGAÇÃO", "description": "The overage charges for MV Polar Albatross look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-19 08:00"}, {"ticket_id": "MRL-102047", "created_at": "2025-07-12 08:50", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Hi support team,\n\nWe see repeated link drops on our vessel. Modem log shows error E-4904 every few hours. Vessel currently Indian Ocean. ETA next port Antwerp.\n\nThanks and regards,\nFleet Ops, Øresund Bulk ApS", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-12 17:00"}, {"ticket_id": "MRL-102038", "created_at": "2025-07-12 13:01", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "We are adding a newbuild to the fleet, delivery 2026-05. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-18 21:00"}, {"ticket_id": "MRL-102036", "created_at": "2025-07-12 13:52", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Mistral Comet", "imo": "IMO 9500431", "subject": "MV Mistral Comet: BDU fault code E-7744", "description": "Good day,\n\nAfter heavy weather the radome on MV Mistral Comet has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nFleet Ops, Agulhas Current Shipping", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-13 12:00"}, {"ticket_id": "MRL-102039", "created_at": "2025-07-12 13:59", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "Portal access for new ops manager - Levantine Crescent Shipping", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-21 20:00"}, {"ticket_id": "MRL-102048", "created_at": "2025-07-12 16:50", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Austral Dawn", "imo": "IMO 9737436", "subject": "MV Austral Dawn: slow connection and packet loss", "description": "Performance on MV Austral Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-16 08:00"}, {"ticket_id": "MRL-102046", "created_at": "2025-07-12 18:40", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "Activate crew wifi package on MV Amber Spirit", "description": "We need the crew welfare package activated on MV Amber Spirit before next crew change in Piraeus.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-18 13:00"}, {"ticket_id": "MRL-102037", "created_at": "2025-07-12 18:53", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "MV Harmattan Carrier - link keeps dropping since yesterday", "description": "Hello,\n\nMaster on MV Harmattan Carrier (IMO 9109794) reports very slow internet since Antwerp departure. SNR fluctuating around 6.3 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-20 09:00"}, {"ticket_id": "MRL-102043", "created_at": "2025-07-12 19:48", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Boreal Tern", "imo": "IMO 9872432", "subject": "MV Boreal Tern: BDU fault code E-1495", "description": "After heavy weather the radome on MV Boreal Tern has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-15 11:00"}, {"ticket_id": "MRL-102044", "created_at": "2025-07-12 21:20", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Harmattan Beacon", "imo": "IMO 9529578", "subject": "CREW DATA QUOTA QUESTION - MV HARMATTAN BEACON", "description": "Dear support team,\n\nCaptain of MV Harmattan Beacon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-21 11:00"}, {"ticket_id": "MRL-102041", "created_at": "2025-07-12 23:01", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Nordic Breeze", "imo": "IMO 9629990", "subject": "Question about charges for MV Nordic Breeze", "description": "Requesting a copy of all invoices for the last quarter for Øresund Bulk ApS fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-17 03:00"}, {"ticket_id": "MRL-102061", "created_at": "2025-07-13 01:01", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Mistral Guardian", "imo": "IMO 9362188", "subject": "MV Mistral Guardian - link keeps dropping since yesterday", "description": "Performance on MV Mistral Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-16 15:00"}, {"ticket_id": "MRL-102063", "created_at": "2025-07-13 03:07", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "Contract documents request - Armor Atlantique Armement", "description": "Please send the current signed contract and SLA annex for Armor Atlantique Armement, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-21 03:00"}, {"ticket_id": "MRL-102049", "created_at": "2025-07-13 04:41", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Master on our vessel () reports very slow internet since Santos departure. SNR fluctuating around 7.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-13 21:00"}, {"ticket_id": "MRL-102058", "created_at": "2025-07-13 04:45", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Silver Current", "imo": "IMO 9154232", "subject": "Coverage question Suez Canal", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Atlântico Azul Navegação, we cannot locate our copy.\n\nBrgds,\nMarine Superintendent, Atlântico Azul Navegação", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-15 20:00"}, {"ticket_id": "MRL-102066", "created_at": "2025-07-13 06:22", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "Crew data quota question - MV Amber Current", "description": "Hello,\n\nCrew wifi on MV Amber Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-15 22:00"}, {"ticket_id": "MRL-102056", "created_at": "2025-07-13 06:34", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "Slow crew internet on MV Polar Albatross", "description": "Dear support team,\n\nCaptain of MV Polar Albatross asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nFleet Ops, Atlântico Azul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-20 09:00"}, {"ticket_id": "MRL-102067", "created_at": "2025-07-13 06:44", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Harmattan Lagoon", "imo": "IMO 9159402", "subject": "Activate crew wifi package on MV Harmattan Lagoon", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Harmattan Lagoon before next crew change in Rotterdam.\n\nThanks and regards,\nDPA, Riau Straits Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-22 06:00"}, {"ticket_id": "MRL-102059", "created_at": "2025-07-13 07:45", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Sapphire Beacon", "imo": "IMO 9189873", "subject": "New build connectivity setup Göta Älv Shortsea AB", "description": "When can the install team board MV Sapphire Beacon in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-17 14:00"}, {"ticket_id": "MRL-102051", "created_at": "2025-07-13 08:12", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Zephyr Horizon", "imo": "IMO 9600310", "subject": "Slow crew internet on MV Zephyr Horizon", "description": "Hi support team,\n\nCrew wifi on MV Zephyr Horizon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-22 20:00"}, {"ticket_id": "MRL-102053", "created_at": "2025-07-13 08:57", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Falcon", "imo": "IMO 9795945", "subject": "Portal access for new ops manager - Levantine Crescent Shipping", "description": "Please send the current signed contract and SLA annex for Levantine Crescent Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-19 04:00"}, {"ticket_id": "MRL-102050", "created_at": "2025-07-13 09:00", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Antenna fault on MT Nordic Beacon", "description": "Good day,\n\nAfter heavy weather the radome on MT Nordic Beacon has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-14 15:00"}, {"ticket_id": "MRL-102055", "created_at": "2025-07-13 10:13", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Ostro Altair", "imo": "IMO 9567465", "subject": "MV Ostro Altair: slow connection and packet loss", "description": "We see repeated link drops on MV Ostro Altair. Modem log shows error E-9519 every few hours. Vessel currently Red Sea. ETA next port Hamburg.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-18 03:00"}, {"ticket_id": "MRL-102060", "created_at": "2025-07-13 10:23", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "Questio nabout charges for FV Levante Rigel", "description": "Dear support team,\n\nThe overage charges for FV Levante Rigel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nDPA, Lofoten Havfiske AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-22 08:00"}, {"ticket_id": "MRL-102064", "created_at": "2025-07-13 12:14", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "Credit note request Lofoten Havfiske AS", "description": "Requesting a copy of all invoices for the last quarter for Lofoten Havfiske AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-15 11:00"}, {"ticket_id": "MRL-102054", "created_at": "2025-07-13 14:37", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Contract documents request - Göta Älv Shortsea AB", "description": "Our new operations manager needs portal access for the Göta Älv Shortsea AB fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-16 19:00"}, {"ticket_id": "MRL-102062", "created_at": "2025-07-13 14:42", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Baltic Meteor", "imo": "IMO 9479591", "subject": "Coverage question Baltic Sea", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Lofoten Havfiske AS, we cannot locate our copy.\n\nBrgds,\nDPA, Lofoten Havfiske AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-16 00:00"}, {"ticket_id": "MRL-102065", "created_at": "2025-07-13 18:13", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Altair", "imo": "IMO 9452426", "subject": "Coverage question Arabian Sea", "description": "Please send the current signed contract and SLA annex for Levantine Crescent Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-22 22:00"}, {"ticket_id": "MRL-102057", "created_at": "2025-07-13 21:06", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Boreal Vega", "imo": "IMO 9730206", "subject": "No link on MT Boreal Vega since 0400 UTC", "description": "Complete outage on MT Boreal Vega. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-14 07:00"}, {"ticket_id": "MRL-102052", "created_at": "2025-07-13 22:54", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Altair", "imo": "IMO 9452426", "subject": "Question about charges for MT Aurora Altair", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-15 09:00"}, {"ticket_id": "MRL-102072", "created_at": "2025-07-14 01:18", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Boreal Dawn", "imo": "IMO 9579236", "subject": "Crew data quota question - MV Boreal Dawn", "description": "Hi support team,\n\nCrew wifi on MV Boreal Dawn unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-20 19:00"}, {"ticket_id": "MRL-102069", "created_at": "2025-07-14 02:10", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Carrier", "imo": "IMO 9257785", "subject": "Credit note request Kattegat Container Line", "description": "Requesting a copy of all invoices for the last quarter for Kattegat Container Line fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-22 15:00"}, {"ticket_id": "MRL-102076", "created_at": "2025-07-14 07:19", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "High latency reported by master, MV Onyx Altair", "description": "We see repeated link drops on MV Onyx Altair. Modem log shows error E-2910 every few hours. Vessel currently North Sea. ETA next port Jebel Ali.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-15 14:00"}, {"ticket_id": "MRL-102075", "created_at": "2025-07-14 10:05", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Tramontane Falcon", "imo": "IMO 9703174", "subject": "High latency reported by master, MV Tramontane Falcon", "description": "Master on MV Tramontane Falcon (IMO 9703174) reports very slow internet since Valletta departure. SNR fluctuating around 6.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-14 11:00"}, {"ticket_id": "MRL-102077", "created_at": "2025-07-14 11:08", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Lagoon", "imo": "IMO 9375329", "subject": "Suspicious traffic flagged - MV Tramontane Lagoon", "description": "Cyber dashboard raised alert E-5890 for MV Tramontane Lagoon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-19 16:00"}, {"ticket_id": "MRL-102074", "created_at": "2025-07-14 13:37", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "Phishing attempt reported by MV Sapphire Lagoon crew", "description": "Master of MV Sapphire Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-19 09:00"}, {"ticket_id": "MRL-102070", "created_at": "2025-07-14 15:29", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Harmattan Orion", "imo": "IMO 9278935", "subject": "MV Harmattan Orion - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Harmattan Orion. Modem log shows error E-9355 every few hours. Vessel currently East China Sea. ETA next port Singapore.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-15 02:00"}, {"ticket_id": "MRL-102078", "created_at": "2025-07-14 17:04", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "Ne wbuild connectivity setup Skagerrak Link Ferries", "description": "When can the install team board MV Amber Pioneer in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-21 18:00"}, {"ticket_id": "MRL-102073", "created_at": "2025-07-14 18:30", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-22 10:00"}, {"ticket_id": "MRL-102071", "created_at": "2025-07-14 18:32", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sirocco Reef", "imo": "IMO 9451094", "subject": "INVOICE QUERY - MELITA BULK CARRIERS", "description": "We do not recognise line items on the latest invoice for MV Sirocco Reef. Can you send a breakdown per service? Regards, Accounts team, Melita Bulk Carriers.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-23 01:00"}, {"ticket_id": "MRL-102068", "created_at": "2025-07-14 18:42", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Tramontane Orion", "imo": "IMO 9808912", "subject": "Sealink Cyber alert on MV Tramontane Orion", "description": "Cyber dashboard raised alert E-5923 for MV Tramontane Orion: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-102079", "created_at": "2025-07-14 20:42", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Baltic Crest", "imo": "IMO 9311206", "subject": "Sealink Cyber alert on MV Baltic Crest", "description": "Cyber dashboard raised alert E-9171 for MV Baltic Crest: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-15 05:00"}, {"ticket_id": "MRL-102080", "created_at": "2025-07-15 02:14", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Carrier", "imo": "IMO 9821615", "subject": "Degraded VSAT performacne on MV Scarlet Carrier", "description": "Performance on MV Scarlet Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-16 18:00"}, {"ticket_id": "MRL-102089", "created_at": "2025-07-15 07:00", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Cobalt Lyra", "imo": "IMO 9631747", "subject": "Commissioning report pending - MV Cobalt Lyra", "description": "When can the install team board MV Cobalt Lyra in Valletta? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-20 08:00"}, {"ticket_id": "MRL-102087", "created_at": "2025-07-15 07:25", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "New build connectivity setup Haeryu Ocean Lines", "description": "Commissioning on MV Golden Falcon completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-23 00:00"}, {"ticket_id": "MRL-102082", "created_at": "2025-07-15 11:00", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "Suspicious traffic flagged - MV Boreal Lagoon", "description": "Cyber dashboard raised alert E-7399 for MV Boreal Lagoon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-17 11:00"}, {"ticket_id": "MRL-102084", "created_at": "2025-07-15 11:28", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Zephyr Reef", "imo": "IMO 9609562", "subject": "FV Zephyr Reef: BDU fault code E-2104", "description": "Below-deck unit on FV Zephyr Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-16 19:00"}, {"ticket_id": "MRL-102083", "created_at": "2025-07-15 13:16", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "Suspend service on MV Harmattan Tern during dry dock", "description": "We need the crew welfare package activated on MV Harmattan Tern before next crew change in Piraeus.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-22 19:00"}, {"ticket_id": "MRL-102086", "created_at": "2025-07-15 15:08", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "Degraded VSAT performance on MV Amber Wave", "description": "Hi support team,\n\nPerformance on MV Amber Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-20 12:00"}, {"ticket_id": "MRL-102085", "created_at": "2025-07-15 17:15", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Aurora Current", "imo": "IMO 9887334", "subject": "High latency reported by master, MV Aurora Current", "description": "Performance on MV Aurora Current degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-19 00:00"}, {"ticket_id": "MRL-102088", "created_at": "2025-07-15 18:09", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Comet", "imo": "IMO 9468724", "subject": "High latency reported by master, MV Solstice Comet", "description": "Hi support team,\n\nWe see repeated link drops on MV Solstice Comet. Modem log shows error E-4659 every few hours. Vessel currently South China Sea. ETA next port Jebel Ali.\n\nBest regards,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-23 11:00"}, {"ticket_id": "MRL-102081", "created_at": "2025-07-15 20:24", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Tramontane Comet", "imo": "IMO 9729491", "subject": "Crew data quota question - FV Tramontane Comet", "description": "Crew on FV Tramontane Comet cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-22 05:00"}, {"ticket_id": "MRL-102099", "created_at": "2025-07-16 02:17", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "Degraded VSAT performance on MV Equinox Dawn", "description": "We see repeated link drops on MV Equinox Dawn. Modem log shows error E-3851 every few hours. Vessel currently Red Sea. ETA next port Santos.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-17 14:00"}, {"ticket_id": "MRL-102092", "created_at": "2025-07-16 04:22", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Comet", "imo": "IMO 9339519", "subject": "Crew wifi vouchers not working on MV Boreal Comet", "description": "Hi support team,\n\nCrew wifi on MV Boreal Comet unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-19 10:00"}, {"ticket_id": "MRL-102096", "created_at": "2025-07-16 04:58", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Lagoon", "imo": "IMO 9494864", "subject": "Suspicious traffic flagged - MT Golden Lagoon", "description": "Good day,\n\nMaster of MT Golden Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-17 11:00"}, {"ticket_id": "MRL-102095", "created_at": "2025-07-16 07:49", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Crew wifi vouchers not working on MV Iron Current", "description": "Crew wifi on MV Iron Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-18 13:00"}, {"ticket_id": "MRL-102091", "created_at": "2025-07-16 11:56", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Harmattan Lagoon", "imo": "IMO 9159402", "subject": "Sealink Cyber alert on MV Harmattan Lagoon", "description": "Master of MV Harmattan Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-17 11:00"}, {"ticket_id": "MRL-102090", "created_at": "2025-07-16 13:53", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "INVOICE QUERY - ELBSTROM REEDEREI GMBH", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.\n\nBest regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-22 10:00"}, {"ticket_id": "MRL-102098", "created_at": "2025-07-16 17:03", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Breeze", "imo": "IMO 9699933", "subject": "Slow crew internet on MV Meridian Breeze", "description": "Captain of MV Meridian Breeze asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-18 19:00"}, {"ticket_id": "MRL-102097", "created_at": "2025-07-16 17:48", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "Invoice query - Øresund Bulk ApS", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Øresund Bulk ApS fleet, our auditors are asking.\n\nThanks and regards,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-21 09:00"}, {"ticket_id": "MRL-102093", "created_at": "2025-07-16 22:19", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Star", "imo": "IMO 9804708", "subject": "Crew wifi vouchers not working on MV Silver Star", "description": "Crew on MV Silver Star cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-25 21:00"}, {"ticket_id": "MRL-102094", "created_at": "2025-07-16 22:26", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Falcon", "imo": "IMO 9663740", "subject": "Plan change request for MV Boreal Falcon", "description": "Good day,\n\nWe need the crew welfare package activated on MV Boreal Falcon before next crew change in Busan.\n\nBest regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-24 01:00"}, {"ticket_id": "MRL-102105", "created_at": "2025-07-17 04:36", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Aurora Reef", "imo": "IMO 9867102", "subject": "MT Aurora Reef: BDU fault code E-7012", "description": "After heavy weather the radome on MT Aurora Reef has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-23 20:00"}, {"ticket_id": "MRL-102109", "created_at": "2025-07-17 06:53", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Rigel", "imo": "IMO 9398905", "subject": "Invoice query - Frisia Nordsee Bereederung", "description": "The overage charges for MV Arctic Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-22 12:00"}, {"ticket_id": "MRL-102106", "created_at": "2025-07-17 13:38", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Polar Pioneer", "imo": "IMO 9707871", "subject": "Spare part request - MV Polar Pioneer", "description": "ETO on MV Polar Pioneer reports antenna stuck in azimuth, fault code E-3789. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-22 01:00"}, {"ticket_id": "MRL-102110", "created_at": "2025-07-17 13:46", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Trader", "imo": "IMO 9252486", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Please send the current signed contract and SLA annex for Levantine Crescent Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-20 21:00"}, {"ticket_id": "MRL-102107", "created_at": "2025-07-17 14:03", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Polar Meteor", "imo": "IMO 9846201", "subject": "Coverage question Baltic Sea", "description": "Our new operations manager needs portal access for the Agulhas Current Shipping fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-26 13:00"}, {"ticket_id": "MRL-102100", "created_at": "2025-07-17 18:12", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "Suspend service on MT Austral Pioneer during dry dock", "description": "MT Austral Pioneer goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-20 00:00"}, {"ticket_id": "MRL-102104", "created_at": "2025-07-17 19:18", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Crimson Dawn", "imo": "IMO 9175913", "subject": "Installation schedule for MV Crimson Dawn", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-21 19:00"}, {"ticket_id": "MRL-102102", "created_at": "2025-07-17 19:56", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Emerald Trader", "imo": "IMO 9412804", "subject": "No link on MV Emerald Tradre since 0400 UTC", "description": "MV Emerald Trader (IMO 9412804) has no connectivity at all. Antenna status LED red, error E-4073. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-07-17 04:00"}, {"ticket_id": "MRL-102101", "created_at": "2025-07-17 20:59", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "Activate crew wifi package on MV Mistral Tern", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Mistral Tern before next crew change in Antwerp.\n\nBrgds,\nDPA, Botnia Ice Class Oy", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-21 11:00"}, {"ticket_id": "MRL-102108", "created_at": "2025-07-17 23:23", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Baltic Tide", "imo": "IMO 9397585", "subject": "Portal access for new ops manager - Shiokaze Kaiun KK", "description": "Good day,\n\nDo you have LEO coverage in Gulf of Oman? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-25 14:00"}, {"ticket_id": "MRL-102111", "created_at": "2025-07-17 23:40", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Austral Falcon", "imo": "IMO 9207417", "subject": "Spare part request - MV Austral Falcon", "description": "ETO on MV Austral Falcon reports antenna stuck in azimuth, fault code E-6810. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-22 14:00"}, {"ticket_id": "MRL-102103", "created_at": "2025-07-17 23:46", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Tide", "imo": "IMO 9420344", "subject": "Commissioning report pending - MV Arctic Tide", "description": "Commissioning on MV Arctic Tide completed last week but we never received the report. Please send.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-19 15:00"}, {"ticket_id": "MRL-102120", "created_at": "2025-07-18 04:37", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Crest", "imo": "IMO 9586887", "subject": "MV Levante Crest: slow connection and packet loss", "description": "Master on MV Levante Crest (IMO 9586887) reports very slow internet since Shanghai departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-19 11:00"}, {"ticket_id": "MRL-102113", "created_at": "2025-07-18 04:42", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Spirit", "imo": "IMO 9420681", "subject": "Question about charges for MV Zephyr Spirit", "description": "The overage charges for MV Zephyr Spirit look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-21 16:00"}, {"ticket_id": "MRL-102119", "created_at": "2025-07-18 07:06", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Onyx Rigel", "imo": "IMO 9539119", "subject": "MV Onyx Rigel: slow connection and packet loss", "description": "We see repeated link drops on MV Onyx Rigel. Modem log shows error E-7677 every few hours. Vessel currently Singapore Strait. ETA next port Busan.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-18 19:00"}, {"ticket_id": "MRL-102116", "created_at": "2025-07-18 08:34", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Comet", "imo": "IMO 9468724", "subject": "Slow crew internet on MV Solstice Comet", "description": "Hello,\n\nCrew wifi on MV Solstice Comet unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-102117", "created_at": "2025-07-18 09:49", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Meridian Comet", "imo": "IMO 9340049", "subject": "Degraded VSAT performance on MV Meridian Comet", "description": "Performance on MV Meridian Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-18 13:00"}, {"ticket_id": "MRL-102114", "created_at": "2025-07-18 10:15", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Tide", "imo": "IMO 9120425", "subject": "Antenna fault on MV Tramontane Tide", "description": "Hi support team,\n\nETO on MV Tramontane Tide reports antenna stuck in azimuth, fault code E-1971. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBrgds,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-19 16:00"}, {"ticket_id": "MRL-102115", "created_at": "2025-07-18 13:15", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Breeze", "imo": "IMO 9745316", "subject": "Degraded VSAT performance on MV Austral Breeze", "description": "Performance on MV Austral Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-19 22:00"}, {"ticket_id": "MRL-102118", "created_at": "2025-07-18 16:31", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Deneb", "imo": "IMO 9838591", "subject": "Activate crew wifi package on MV Kystfjord Deneb", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Kystfjord Deneb before next crew change in Tanjung Pelepas.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-27 06:00"}, {"ticket_id": "MRL-102112", "created_at": "2025-07-18 19:15", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Orion", "imo": "IMO 9697222", "subject": "High latency reported by master, MV Kystfjord Orion", "description": "Hello,\n\nMaster on MV Kystfjord Orion (IMO 9697222) reports very slow internet since Shanghai departure. SNR fluctuating around 6.7 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-20 00:00"}, {"ticket_id": "MRL-102121", "created_at": "2025-07-19 00:18", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Current", "imo": "IMO 9243411", "subject": "Question about charges for MV Ostro Current", "description": "Requesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-21 10:00"}, {"ticket_id": "MRL-102134", "created_at": "2025-07-19 01:35", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Comet", "imo": "IMO 9468401", "subject": "Degraded VSAT performance on MT Onyx Comet", "description": "Performance on MT Onyx Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-19 10:00"}, {"ticket_id": "MRL-102125", "created_at": "2025-07-19 05:26", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Arctic Atoll", "imo": "IMO 9343065", "subject": "Activate crew wifi package on MV Arctic Atoll", "description": "Dear support team,\n\nPlease upgrade MV Arctic Atoll to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-22 15:00"}, {"ticket_id": "MRL-102128", "created_at": "2025-07-19 07:06", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Sapphire Pioneer", "imo": "IMO 9329198", "subject": "Slow crew internet on MV Sapphire Pioneer", "description": "Crew wifi on MV Sapphire Pioneer unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-25 19:00"}, {"ticket_id": "MRL-102133", "created_at": "2025-07-19 08:11", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Breeze", "imo": "IMO 9497294", "subject": "MV Sapphire Breeze - link keeps dropping since yesterday", "description": "Performance on MV Sapphire Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-22 01:00"}, {"ticket_id": "MRL-102126", "created_at": "2025-07-19 10:42", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "", "imo": "", "subject": "Credit note request Al Mirfa Offshore Marine", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-27 20:00"}, {"ticket_id": "MRL-102129", "created_at": "2025-07-19 11:17", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "Question about charges for MV Nordic Atoll", "description": "The overage charges for MV Nordic Atoll look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-22 12:00"}, {"ticket_id": "MRL-102123", "created_at": "2025-07-19 12:37", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Crimson Lagoon", "imo": "IMO 9753545", "subject": "NEW BUILD CONNECTIVITY SETUP CELTIC SEA TRAWLERS LTD", "description": "Commissioning on FV Crimson Lagoon completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-23 00:00"}, {"ticket_id": "MRL-102124", "created_at": "2025-07-19 13:06", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Cobalt Rigel", "imo": "IMO 9206384", "subject": "MV Cobalt Rigel: BDU fault code E-8606", "description": "Below-deck unit on MV Cobalt Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-19 14:00"}, {"ticket_id": "MRL-102132", "created_at": "2025-07-19 14:10", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Altair", "imo": "IMO 9639983", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.\n\nThanks and regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-27 00:00"}, {"ticket_id": "MRL-102122", "created_at": "2025-07-19 17:27", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Master on our vessel () reports very slow internet since Colombo departure. SNR fluctuating around 6.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-20 08:00"}, {"ticket_id": "MRL-102127", "created_at": "2025-07-19 19:44", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Falcon", "imo": "IMO 9690676", "subject": "MT Arctic Falcon: BDU fault code E-5304", "description": "Below-deck unit on MT Arctic Falcon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-23 02:00"}, {"ticket_id": "MRL-102131", "created_at": "2025-07-19 21:44", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Credit note request Atlântico Sul Navegação", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Atlântico Sul Navegação.\n\nBrgds,\nDPA, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-28 02:00"}, {"ticket_id": "MRL-102130", "created_at": "2025-07-19 22:11", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Horizon", "imo": "IMO 9744805", "subject": "Suspend service on MV Nordic Horizon during dry dock", "description": "We need the crew welfare package activated on MV Nordic Horizon before next crew change in Antwerp.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-24 09:00"}, {"ticket_id": "MRL-102150", "created_at": "2025-07-20 00:47", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Nordic Lyra", "imo": "IMO 9451874", "subject": "Crew data quota question - MT Nordic Lyra", "description": "Crew wifi on MT Nordic Lyra unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-26 02:00"}, {"ticket_id": "MRL-102144", "created_at": "2025-07-20 01:44", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Wave", "imo": "IMO 9272072", "subject": "MV Golden Wave: complete loss of connectivity", "description": "MV Golden Wave (IMO 9272072) has no connectivity at all. Antenna status LED red, error E-7543. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-21 11:00"}, {"ticket_id": "MRL-102135", "created_at": "2025-07-20 02:15", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "Portal access for new ops manager - Aegean Meltemi Lines", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Aegean Meltemi Lines, we cannot locate our copy.\n\nBest regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-22 00:00"}, {"ticket_id": "MRL-102143", "created_at": "2025-07-20 03:23", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Albatross", "imo": "IMO 9494151", "subject": "Question about charges for MV Ivory Albatross", "description": "Requesting a copy of all invoices for the last quarter for Kattegat Container Line fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-29 01:00"}, {"ticket_id": "MRL-102139", "created_at": "2025-07-20 03:52", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "Crew wifi vouchers not working on MT Solstice Navigator", "description": "Crew wifi on MT Solstice Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-29 04:00"}, {"ticket_id": "MRL-102148", "created_at": "2025-07-20 07:01", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Pioneer", "imo": "IMO 9808596", "subject": "SEALINK CYBER ALERT ON MV LEVANTE PIONEER", "description": "Hi support team,\n\nCyber dashboard raised alert E-5064 for MV Levante Pioneer: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-22 04:00"}, {"ticket_id": "MRL-102141", "created_at": "2025-07-20 07:45", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Trader", "imo": "IMO 9425394", "subject": "Spare part request - MV Austral Trader", "description": "ETO on MV Austral Trader reports antenna stuck in azimuth, fault code E-9561. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-20 08:00"}, {"ticket_id": "MRL-102146", "created_at": "2025-07-20 08:24", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Harmattan Lagoon", "imo": "IMO 9159402", "subject": "Contract documents request - Riau Straits Carriers", "description": "Do you have LEO coverage in Gulf of Aden? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-22 15:00"}, {"ticket_id": "MRL-102137", "created_at": "2025-07-20 08:36", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-21 14:00"}, {"ticket_id": "MRL-102153", "created_at": "2025-07-20 08:57", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Iron Trader", "imo": "IMO 9421520", "subject": "No link on MT Iron Trader since 0400 UTC", "description": "Complete outage on MT Iron Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-20 15:00"}, {"ticket_id": "MRL-102136", "created_at": "2025-07-20 09:52", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "The overage charges for MV Austral Lagoon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-22 07:00"}, {"ticket_id": "MRL-102138", "created_at": "2025-07-20 11:19", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Comet", "imo": "IMO 9186819", "subject": "Antenna fault on MV Baltic Comet", "description": "Good day,\n\nETO on MV Baltic Comet reports antenna stuck in azimuth, fault code E-8913. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nBest regards,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-22 00:00"}, {"ticket_id": "MRL-102147", "created_at": "2025-07-20 13:59", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Breeze", "imo": "IMO 9497294", "subject": "High latency reported by master, MV Sapphire Breeze", "description": "We see repeated link drops on MV Sapphire Breeze. Modem log shows error E-6471 every few hours. Vessel currently Mediterranean. ETA next port Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-22 08:00"}, {"ticket_id": "MRL-102142", "created_at": "2025-07-20 15:05", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "MV Amber Wave: slow connection and packet loss", "description": "Performance on MV Amber Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-21 11:00"}, {"ticket_id": "MRL-102140", "created_at": "2025-07-20 17:39", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Voyager", "imo": "IMO 9368297", "subject": "Coverage question North Sea", "description": "Our new operations manager needs portal access for the Al Mirfa Offshore Marine fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-22 20:00"}, {"ticket_id": "MRL-102152", "created_at": "2025-07-20 18:35", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-27 01:00"}, {"ticket_id": "MRL-102151", "created_at": "2025-07-20 19:14", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Wave", "imo": "IMO 9369033", "subject": "MV Silver Wave: BDU fault code E-9347", "description": "After heavy weather the radome on MV Silver Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-26 05:00"}, {"ticket_id": "MRL-102145", "created_at": "2025-07-20 19:44", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Reef", "imo": "IMO 9240768", "subject": "MV Scarlet Reef: complete loss of connectivity", "description": "MV Scarlet Reef (IMO 9240768) has no connectivity at all. Antenna status LED red, error E-7993. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-20 14:00"}, {"ticket_id": "MRL-102149", "created_at": "2025-07-20 19:46", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Reef", "imo": "IMO 9853539", "subject": "MV Emerald Reef: slow connection and packet loss", "description": "Master on MV Emerald Reef (IMO 9853539) reports very slow internet since Rotterdam departure. SNR fluctuating around 7.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-20 23:00"}, {"ticket_id": "MRL-102160", "created_at": "2025-07-21 00:10", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Trader", "imo": "IMO 9546320", "subject": "Sealink Cyber alert on MV Polar Trader", "description": "Cyber dashboard raised alert E-3393 for MV Polar Trader: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-21 17:00"}, {"ticket_id": "MRL-102156", "created_at": "2025-07-21 02:33", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "MV Tramontane Beacon: slow connection and packet loss", "description": "Performance on MV Tramontane Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-30 00:00"}, {"ticket_id": "MRL-102159", "created_at": "2025-07-21 03:01", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "Spare part request - MV Coral Albatross", "description": "ETO on MV Coral Albatross reports antenna stuck in azimuth, fault code E-9038. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-22 15:00"}, {"ticket_id": "MRL-102168", "created_at": "2025-07-21 03:36", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Guardian", "imo": "IMO 9593438", "subject": "MV Meridian Guardian: slow connection and packet loss", "description": "Performance on MV Meridian Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-24 23:00"}, {"ticket_id": "MRL-102167", "created_at": "2025-07-21 06:07", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Nordic Altair", "imo": "IMO 9114799", "subject": "Phishing attempt reported by MV Nordic Altair crew", "description": "Cyber dashboard raised alert E-8453 for MV Nordic Altair: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-25 05:00"}, {"ticket_id": "MRL-102164", "created_at": "2025-07-21 07:09", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Equinox Horizon", "imo": "IMO 9675793", "subject": "URGENT - MV EQUINOX HORIZON OFFLINE", "description": "Dear support team,\n\nComplete outage on MV Equinox Horizon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-22 07:00"}, {"ticket_id": "MRL-102157", "created_at": "2025-07-21 09:10", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Altair", "imo": "IMO 9233416", "subject": "Antenna fault on MV Zephyr Altair", "description": "ETO on MV Zephyr Altair reports antenna stuck in azimuth, fault code E-2567. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-22 14:00"}, {"ticket_id": "MRL-102158", "created_at": "2025-07-21 09:44", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "Crew wifi vouchers not working on MT Cobalt Orion", "description": "Crew wifi on MT Cobalt Orion unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-29 22:00"}, {"ticket_id": "MRL-102154", "created_at": "2025-07-21 10:25", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "ANTENNA FAULT ON MV CORAL VEGA", "description": "After heavy weather the radome on MV Coral Vega has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-23 21:00"}, {"ticket_id": "MRL-102165", "created_at": "2025-07-21 15:01", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "SEALINK CYBER ALERT ON OUR VESSEL", "description": "Cyber dashboard raised alert E-8387 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-28 00:00"}, {"ticket_id": "MRL-102161", "created_at": "2025-07-21 15:04", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Breeze", "imo": "IMO 9225134", "subject": "Spare part request - MV Crimson Breeze", "description": "Below-deck unit on MV Crimson Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-22 06:00"}, {"ticket_id": "MRL-102166", "created_at": "2025-07-21 16:19", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Star", "imo": "IMO 9436056", "subject": "Installation schedule for MV Cobalt Star", "description": "Commissioning on MV Cobalt Star completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-29 18:00"}, {"ticket_id": "MRL-102155", "created_at": "2025-07-21 17:31", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Current", "imo": "IMO 9323704", "subject": "Sealink Cyber alert on MV Polar Current", "description": "Cyber dashboard raised alert E-9569 for MV Polar Current: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-24 09:00"}, {"ticket_id": "MRL-102162", "created_at": "2025-07-21 18:15", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Spirit", "imo": "IMO 9836311", "subject": "Portal access for new ops manager - Levantine Crescent Shipping", "description": "Hello,\n\nDo you have LEO coverage in Sea of Marmara? We are planning a new route and need confirmation before committing.\n\nBrgds,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-27 17:00"}, {"ticket_id": "MRL-102163", "created_at": "2025-07-21 20:20", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Onyx Pioneer", "imo": "IMO 9216183", "subject": "Suspend service on MV Onyx Pioneer during dry dock", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Onyx Pioneer before next crew change in Hamburg.\n\nBest regards,\nDPA, Agulhas Current Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-28 15:00"}, {"ticket_id": "MRL-102169", "created_at": "2025-07-22 00:41", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Iron Dawn", "imo": "IMO 9256858", "subject": "Spare part request - MV Iron Dawn", "description": "Below-deck unit on MV Iron Dawn rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-27 05:00"}, {"ticket_id": "MRL-102171", "created_at": "2025-07-22 01:14", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Crest", "imo": "IMO 9586887", "subject": "Antenna fault on MV Levante Crest", "description": "ETO on MV Levante Crest reports antenna stuck in azimuth, fault code E-6472. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-26 11:00"}, {"ticket_id": "MRL-102176", "created_at": "2025-07-22 01:40", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Wave", "imo": "IMO 9480497", "subject": "Crew wifi vouchers not working on MT Scarlet Wave", "description": "Crew on MT Scarlet Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-25 01:00"}, {"ticket_id": "MRL-102173", "created_at": "2025-07-22 04:33", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "Degraded VSAT performance on MV Arctic Meteor", "description": "Performance on MV Arctic Meteor degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P1", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-102177", "created_at": "2025-07-22 07:58", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-29 16:00"}, {"ticket_id": "MRL-102175", "created_at": "2025-07-22 11:07", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Levante Beacon", "imo": "IMO 9603300", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Our new operations manager needs portal access for the Levantine Crescent Shipping fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-25 11:00"}, {"ticket_id": "MRL-102172", "created_at": "2025-07-22 16:07", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "Crew wifi vouchers not working on MT Crimson Carrier", "description": "Captain of MT Crimson Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-24 18:00"}, {"ticket_id": "MRL-102174", "created_at": "2025-07-22 17:34", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Arctic Lagoon", "imo": "IMO 9212254", "subject": "High latency reported by master, MV Arctic Lagoon", "description": "Master on MV Arctic Lagoon (IMO 9212254) reports very slow internet since Piraeus departure. SNR fluctuating around 6.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-23 06:00"}, {"ticket_id": "MRL-102170", "created_at": "2025-07-22 21:19", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Reef", "imo": "IMO 9654311", "subject": "Commissioning report pending - MV Mistral Reef", "description": "Good day,\n\nCommissioning on MV Mistral Reef completed last week but we never received the report. Please send.\n\nBest regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-26 16:00"}, {"ticket_id": "MRL-102191", "created_at": "2025-07-23 03:20", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Iron Guardian", "imo": "IMO 9226798", "subject": "Contract documents request - Haeryu Ocean Lines", "description": "Our new operations manager needs portal access for the Haeryu Ocean Lines fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-28 04:00"}, {"ticket_id": "MRL-102189", "created_at": "2025-07-23 04:22", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Dawn", "imo": "IMO 9542180", "subject": "MV Nordic Dawn: slow connection and packet loss", "description": "Performance on MV Nordic Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-24 02:00"}, {"ticket_id": "MRL-102179", "created_at": "2025-07-23 04:59", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "Installation schedule for MV Mistral Tern", "description": "Hello,\n\nWhen can the install team board MV Mistral Tern in Antwerp? Vessel alongside for 5 days from Monday.\n\nBest regards,\nFleet Ops, Botnia Ice Class Oy", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-31 17:00"}, {"ticket_id": "MRL-102180", "created_at": "2025-07-23 06:09", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "Suspend service on FV Tramontane Lyra during dry dock", "description": "We need the crew welfare package activated on FV Tramontane Lyra before next crew change in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-29 11:00"}, {"ticket_id": "MRL-102186", "created_at": "2025-07-23 07:06", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "New build connectivity setup Haeryu Ocean Lines", "description": "We are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-01 01:00"}, {"ticket_id": "MRL-102185", "created_at": "2025-07-23 07:55", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Albatross", "imo": "IMO 9870240", "subject": "URGENT - MV Cobalt Albatross offline", "description": "Complete outage on MV Cobalt Albatross. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-24 09:00"}, {"ticket_id": "MRL-102181", "created_at": "2025-07-23 07:58", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Beacon", "imo": "IMO 9743980", "subject": "MT Silver Beacon - link keeps dropping since yesterday", "description": "Master on MT Silver Beacon (IMO 9743980) reports very slow internet since Rotterdam departure. SNR fluctuating around 5.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-23 09:00"}, {"ticket_id": "MRL-102183", "created_at": "2025-07-23 11:17", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Ostro Petrel", "imo": "IMO 9617935", "subject": "Coverage question Baltic Sea", "description": "Our new operations manager needs portal access for the Aegean Meltemi Lines fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-25 01:00"}, {"ticket_id": "MRL-102178", "created_at": "2025-07-23 13:33", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Albatross", "imo": "IMO 9383857", "subject": "Activate crew wifi package on MV Ostro Albatross", "description": "Please upgrade MV Ostro Albatross to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-26 22:00"}, {"ticket_id": "MRL-102182", "created_at": "2025-07-23 14:23", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Comet", "imo": "IMO 9180334", "subject": "MV GOLDEN COMET: SLOW CONNECTION AND PACKET LOSS", "description": "Hi support team,\n\nPerformance on MV Golden Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-24 01:00"}, {"ticket_id": "MRL-102188", "created_at": "2025-07-23 15:34", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Azure Wave", "imo": "IMO 9119490", "subject": "MV Azure Wave: complete loss of connectivity", "description": "MV Azure Wave (IMO 9119490) has no connectivity at all. Antenna status LED red, error E-1177. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-23 04:00"}, {"ticket_id": "MRL-102190", "created_at": "2025-07-23 16:17", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Contract documents request - Polarlys Tank AS", "description": "Our new operations manager needs portal access for the Polarlys Tank AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-25 11:00"}, {"ticket_id": "MRL-102187", "created_at": "2025-07-23 16:40", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Crest", "imo": "IMO 9668697", "subject": "MV Amber Crest - link keeps dropping since yesterday", "description": "Hello,\n\nPerformance on MV Amber Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-24 12:00"}, {"ticket_id": "MRL-102184", "created_at": "2025-07-23 18:01", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Golden Spirit", "imo": "IMO 9346782", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV GOLDEN SPIRIT", "description": "Please upgrade MV Golden Spirit to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-30 23:00"}, {"ticket_id": "MRL-102195", "created_at": "2025-07-24 01:54", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "Crew wifi vouchers not working on MV Azure Dawn", "description": "Crew wifi on MV Azure Dawn unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-29 11:00"}, {"ticket_id": "MRL-102196", "created_at": "2025-07-24 04:38", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Crest", "imo": "IMO 9521447", "subject": "Crew wifi vouchers not working on MV Zephyr Crest", "description": "Crew on MV Zephyr Crest cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-02 20:00"}, {"ticket_id": "MRL-102200", "created_at": "2025-07-24 14:42", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Guardian", "imo": "IMO 9431147", "subject": "MV Sapphire Guardian: slow connection and packet loss", "description": "We see repeated link drops on MV Sapphire Guardian. Modem log shows error E-8861 every few hours. Vessel currently Malacca Strait. ETA next port Cape Town.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-24 23:00"}, {"ticket_id": "MRL-102192", "created_at": "2025-07-24 16:50", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Tramontane Altair", "imo": "IMO 9338876", "subject": "Crew data quota question - MV Tramontane Altair", "description": "Crew on MV Tramontane Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-28 22:00"}, {"ticket_id": "MRL-102197", "created_at": "2025-07-24 17:07", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Mistral Guardian", "imo": "IMO 9362188", "subject": "Slow crew internet on MV Mistral Guardian", "description": "Crew on MV Mistral Guardian cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-26 10:00"}, {"ticket_id": "MRL-102198", "created_at": "2025-07-24 19:14", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Dawn", "imo": "IMO 9595175", "subject": "Question about charges for MV Sirocco Dawn", "description": "The overage charges for MV Sirocco Dawn look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-27 03:00"}, {"ticket_id": "MRL-102199", "created_at": "2025-07-24 20:27", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Dawn", "imo": "IMO 9458157", "subject": "High latency reported by master, MV Cobalt Dawn", "description": "Master on MV Cobalt Dawn (IMO 9458157) reports very slow internet since Santos departure. SNR fluctuating around 7.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-24 08:00"}, {"ticket_id": "MRL-102194", "created_at": "2025-07-24 21:37", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "High latency reported by master, FV Amber Atoll", "description": "Performance on FV Amber Atoll degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-28 00:00"}, {"ticket_id": "MRL-102193", "created_at": "2025-07-24 22:49", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Levante Horizon", "imo": "IMO 9462914", "subject": "MV Levante Horizon: slow connection and packet loss", "description": "We see repeated link drops on MV Levante Horizon. Modem log shows error E-6304 every few hours. Vessel currently Baltic Sea. ETA next port Las Palmas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-29 15:00"}, {"ticket_id": "MRL-102204", "created_at": "2025-07-25 04:16", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Onyx Falcon", "imo": "IMO 9599822", "subject": "MV Onyx Falcon: BDU fault code E-6066", "description": "Below-deck unit on MV Onyx Falcon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-26 04:00"}, {"ticket_id": "MRL-102202", "created_at": "2025-07-25 08:20", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Castor", "imo": "IMO 9296664", "subject": "Suspend serviec on MV Kystfjord Castor during dry dock", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Kystfjord Castor before next crew change in Cape Town.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-30 01:00"}, {"ticket_id": "MRL-102209", "created_at": "2025-07-25 08:26", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-30 14:00"}, {"ticket_id": "MRL-102206", "created_at": "2025-07-25 11:18", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Meridian Spirit", "imo": "IMO 9885570", "subject": "High latency reported by master, MV Meridian Spirit", "description": "Good day,\n\nPerformance on MV Meridian Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-31 23:00"}, {"ticket_id": "MRL-102205", "created_at": "2025-07-25 15:45", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Petrel", "imo": "IMO 9625126", "subject": "MT Boreal Petrel: complete loss of connectivity", "description": "MT Boreal Petrel (IMO 9625126) has no connectivity at all. Antenna status LED red, error E-8852. Vessel in North Atlantic. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-07-25 06:00"}, {"ticket_id": "MRL-102208", "created_at": "2025-07-25 16:33", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Beacon", "imo": "IMO 9377183", "subject": "Phishing attempt reported by MT Coral Beacon crew", "description": "Cyber dashboard raised alert E-3269 for MT Coral Beacon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-02 17:00"}, {"ticket_id": "MRL-102207", "created_at": "2025-07-25 17:12", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "SUSPEND SERVICE ON MV SILVER LYRA DURING DRY DOCK", "description": "Hi support team,\n\nPlease upgrade MV Silver Lyra to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-31 07:00"}, {"ticket_id": "MRL-102203", "created_at": "2025-07-25 20:36", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Amber Lyra", "imo": "IMO 9275957", "subject": "Portal access for new ops manager - Konkan Coast Carriers", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Konkan Coast Carriers fleet. Can you set up an account?\n\nBest regards,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-03 17:00"}, {"ticket_id": "MRL-102201", "created_at": "2025-07-25 23:35", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "Degraded VSAT performance on MV Iron Wave", "description": "Good day,\n\nWe see repeated link drops on MV Iron Wave. Modem log shows error E-5236 every few hours. Vessel currently Baltic Sea. ETA next port Aberdeen.\n\nBest regards,\nMarine Superintendent, Skagerrak Link Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-26 21:00"}, {"ticket_id": "MRL-102219", "created_at": "2025-07-26 00:11", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "Crew wifi vouchers not working on MV Iron Wave", "description": "Crew wifi on MV Iron Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-04 16:00"}, {"ticket_id": "MRL-102210", "created_at": "2025-07-26 02:45", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Tern", "imo": "IMO 9874882", "subject": "Credit note request Waddenzee Offshore BV", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Polar Tern. Can you send a breakdown per service? Regards, Accounts team, Waddenzee Offshore BV.\n\nBrgds,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-01 06:00"}, {"ticket_id": "MRL-102221", "created_at": "2025-07-26 03:59", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Invoice query - Kystfjord Rederi AS", "description": "Good day,\n\nThe overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-03 04:00"}, {"ticket_id": "MRL-102213", "created_at": "2025-07-26 08:28", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Carrier", "imo": "IMO 9429376", "subject": "Portal access for new ops manager - Al Mirfa Offshore Marine", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-29 05:00"}, {"ticket_id": "MRL-102212", "created_at": "2025-07-26 10:08", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Reef", "imo": "IMO 9414981", "subject": "High latency reported by master, MT Onyx Reef", "description": "Hello,\n\nPerformance on MT Onyx Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-26 21:00"}, {"ticket_id": "MRL-102217", "created_at": "2025-07-26 16:48", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Reef", "imo": "IMO 9608180", "subject": "Plan change request for MT Solstice Reef", "description": "Hi support team,\n\nPlease upgrade MT Solstice Reef to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nDPA, Pearl Dhow Shipping WLL", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-29 17:00"}, {"ticket_id": "MRL-102216", "created_at": "2025-07-26 17:14", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Navigator", "imo": "IMO 9773715", "subject": "Slow crew internet on MT Arctic Navigator", "description": "Captain of MT Arctic Navigator asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-27 00:00"}, {"ticket_id": "MRL-102211", "created_at": "2025-07-26 19:23", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "MV Crimson Reef: complete loss of connectivity", "description": "Complete outage on MV Crimson Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-07-26 05:00"}, {"ticket_id": "MRL-102220", "created_at": "2025-07-26 19:27", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Beacon", "imo": "IMO 9353448", "subject": "Plan change request for MV Nordic Beacon", "description": "We need the crew welfare package activated on MV Nordic Beacon before next crew change in Stavanger.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-04 21:00"}, {"ticket_id": "MRL-102214", "created_at": "2025-07-26 19:42", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ivory Wave", "imo": "IMO 9625281", "subject": "New build connectivity setup Shiokaze Kaiun KK", "description": "Commissioning on MV Ivory Wave completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-29 12:00"}, {"ticket_id": "MRL-102218", "created_at": "2025-07-26 20:42", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Horizon", "imo": "IMO 9770957", "subject": "Sealink Cyber alert on MV Ostro Horizon", "description": "Hi support team,\n\nCyber dashboard raised alert E-7019 for MV Ostro Horizon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-01 18:00"}, {"ticket_id": "MRL-102215", "created_at": "2025-07-26 22:58", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Tramontane Wave", "imo": "IMO 9639672", "subject": "Suspend service on MV Tramontane Wave during dry dock", "description": "Good day,\n\nMV Tramontane Wave goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nDPA, Firth of Clyde Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-01 15:00"}, {"ticket_id": "MRL-102231", "created_at": "2025-07-27 03:10", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Ostro Petrel", "imo": "IMO 9617935", "subject": "Invoice query - Aegean Meltemi Lines", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Ostro Petrel. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.\n\nThanks and regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-01 14:00"}, {"ticket_id": "MRL-102226", "created_at": "2025-07-27 06:30", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "URGENT - F VIvory Altair offline", "description": "FV Ivory Altair (IMO 9630274) has no connectivity at all. Antenna status LED red, error E-1952. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-07-27 05:00"}, {"ticket_id": "MRL-102228", "created_at": "2025-07-27 07:08", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Antenna fault on MV Amber Dawn", "description": "After heavy weather the radome on MV Amber Dawn has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-05 15:00"}, {"ticket_id": "MRL-102235", "created_at": "2025-07-27 08:42", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Nordic Trader", "imo": "IMO 9261554", "subject": "Phishing attempt reported by MV Nordic Trader crew", "description": "Master of MV Nordic Trader reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-27 23:00"}, {"ticket_id": "MRL-102236", "created_at": "2025-07-27 08:44", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Crimson Petrel", "imo": "IMO 9832688", "subject": "New build connectivity setup Polarlys Tank AS", "description": "Hi support team,\n\nCommissioning on MT Crimson Petrel completed last week but we never received the report. Please send.\n\nBest regards,\nDPA, Polarlys Tank AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-02 19:00"}, {"ticket_id": "MRL-102224", "created_at": "2025-07-27 09:10", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Golden Lyra", "imo": "IMO 9218521", "subject": "MV Golden Lyra: complete loss of connectivity", "description": "MV Golden Lyra (IMO 9218521) has no connectivity at all. Antenna status LED red, error E-3891. Vessel in South Atlantic. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-07-27 15:00"}, {"ticket_id": "MRL-102225", "created_at": "2025-07-27 11:14", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Pioneer", "imo": "IMO 9378503", "subject": "Phishing attempt reported by MV Coral Pioneer crew", "description": "Cyber dashboard raised alert E-2261 for MV Coral Pioneer: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-28 18:00"}, {"ticket_id": "MRL-102227", "created_at": "2025-07-27 13:56", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Levante Lyra", "imo": "IMO 9451434", "subject": "Slow crew internet on MV Levante Lyra", "description": "Crew on MV Levante Lyra cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-28 02:00"}, {"ticket_id": "MRL-102229", "created_at": "2025-07-27 14:09", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Tramontane Meteor", "imo": "IMO 9612739", "subject": "Coverage question Malacca Strait", "description": "Hi support team,\n\nDo you have LEO coverage in Malacca Strait? We are planning a new route and need confirmation before committing.\n\nBrgds,\nDPA, Polarlys Tank AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-30 02:00"}, {"ticket_id": "MRL-102233", "created_at": "2025-07-27 15:21", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "Question about chargesf or MV Golden Lagoon", "description": "We do not recognise line items on the latest invoice for MV Golden Lagoon. Can you send a breakdown per service? Regards, Accounts team, Al Mirfa Offshore Marine.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-29 01:00"}, {"ticket_id": "MRL-102230", "created_at": "2025-07-27 18:54", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Star", "imo": "IMO 9676204", "subject": "Suspend service on MV Iron Star during dry dock", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Iron Star before next crew change in Hamburg.\n\nThanks and regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-04 03:00"}, {"ticket_id": "MRL-102234", "created_at": "2025-07-27 20:47", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Rigel", "imo": "IMO 9634684", "subject": "NO LINK ON MV IVORY RIGEL SINCE 0400 UTC", "description": "Complete outage on MV Ivory Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-28 15:00"}, {"ticket_id": "MRL-102223", "created_at": "2025-07-27 22:16", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Star", "imo": "IMO 9309564", "subject": "URGENT - MV Golden Star offline", "description": "MV Golden Star (IMO 9309564) has no connectivity at all. Antenna status LED red, error E-6466. Vessel in Singapore Strait. Please call the bridge sat phone.", "reported_priority": "P1", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-102232", "created_at": "2025-07-27 23:13", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Atoll", "imo": "IMO 9661106", "subject": "MV Ostro Atoll - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Ostro Atoll. Modem log shows error E-4258 every few hours. Vessel currently Mediterranean. ETA next port Stavanger.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-07-31 01:00"}, {"ticket_id": "MRL-102222", "created_at": "2025-07-27 23:38", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Equinox Reef", "imo": "IMO 9283136", "subject": "Credit note request Polarlys Tank AS", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Polarlys Tank AS fleet, our auditors are asking.\n\nBest regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-02 20:00"}, {"ticket_id": "MRL-102245", "created_at": "2025-07-28 00:55", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Crimson Navigator", "imo": "IMO 9605803", "subject": "Antenna fault on MV Crimson Navigator", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Crimson Navigator has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-30 05:00"}, {"ticket_id": "MRL-102249", "created_at": "2025-07-28 01:15", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Aurora Crest", "imo": "IMO 9697545", "subject": "MV Aurora Crest: slow connection and packet loss", "description": "Good day,\n\nPerformance on MV Aurora Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-30 23:00"}, {"ticket_id": "MRL-102247", "created_at": "2025-07-28 02:27", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Spirit", "imo": "IMO 9740665", "subject": "Plan change request for MT Golden Spirit", "description": "Hello,\n\nWe need the crew welfare package activated on MT Golden Spirit before next crew change in Tanjung Pelepas.\n\nThanks and regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-01 20:00"}, {"ticket_id": "MRL-102244", "created_at": "2025-07-28 03:23", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Aurora Breeze", "imo": "IMO 9336476", "subject": "Activate crew wifi package on MV Aurora Breeze", "description": "Hello,\n\nWe need the crew welfare package activated on MV Aurora Breeze before next crew change in Antwerp.\n\nThanks and regards,\nDPA, Øresund Bulk ApS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-31 19:00"}, {"ticket_id": "MRL-102237", "created_at": "2025-07-28 03:56", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Polar Dawn", "imo": "IMO 9612650", "subject": "INVOICE QUERY - CELTIC SEA TRAWLERS LTD", "description": "The overage charges for FV Polar Dawn look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-05 12:00"}, {"ticket_id": "MRL-102243", "created_at": "2025-07-28 04:51", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "CREDIT NOTE REQUEST LIGURIAN STAR CRUISES", "description": "We do not recognise line items on the latest invoice for MV Ostro Crest. Can you send a breakdown per service? Regards, Accounts team, Ligurian Star Cruises.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-04 11:00"}, {"ticket_id": "MRL-102254", "created_at": "2025-07-28 05:58", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Lyra", "imo": "IMO 9810094", "subject": "MV Nordic Lyra - link keeps dropping since yesterday", "description": "Master on MV Nordic Lyra (IMO 9810094) reports very slow internet since Jebel Ali departure. SNR fluctuating around 7.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-05 05:00"}, {"ticket_id": "MRL-102238", "created_at": "2025-07-28 06:36", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "INVOICE QUERY - AL MIRFA OFFSHORE MARINE", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Silver Beacon. Can you send a breakdown per service? Regards, Accounts team, Al Mirfa Offshore Marine.\n\nThanks and regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-31 23:00"}, {"ticket_id": "MRL-102246", "created_at": "2025-07-28 06:46", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "Slow crew internet on MV Sapphire Lagoon", "description": "Hi support team,\n\nCrew wifi on MV Sapphire Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Cantábrico Naviera SA", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-30 10:00"}, {"ticket_id": "MRL-102241", "created_at": "2025-07-28 06:48", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Baltic Current", "imo": "IMO 9838747", "subject": "Sealink Cyber alert on MV Baltic Current", "description": "Cyber dashboard raised alert E-4472 for MV Baltic Current: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-29 06:00"}, {"ticket_id": "MRL-102251", "created_at": "2025-07-28 06:57", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Spirit", "imo": "IMO 9343819", "subject": "Suspend service on MV Equinox Spirit during dry dock", "description": "Please upgrade MV Equinox Spirit to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-05 16:00"}, {"ticket_id": "MRL-102242", "created_at": "2025-07-28 07:26", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "Plan change request for MV Arctic Horizon", "description": "Please upgrade MV Arctic Horizon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-03 10:00"}, {"ticket_id": "MRL-102252", "created_at": "2025-07-28 14:11", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Master on our vessel () reports very slow internet since Jebel Ali departure. SNR fluctuating around 8.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-01 05:00"}, {"ticket_id": "MRL-102248", "created_at": "2025-07-28 14:31", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Dawn", "imo": "IMO 9710854", "subject": "Plan change request for MV Emerald Dawn", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Emerald Dawn before next crew change in Santos.\n\nThanks and regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-29 04:00"}, {"ticket_id": "MRL-102240", "created_at": "2025-07-28 19:12", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "PLAN CHANGE REQUEST FOR MT BOREAL ORION", "description": "MT Boreal Orion goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-04 22:00"}, {"ticket_id": "MRL-102239", "created_at": "2025-07-28 22:55", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "MV Scarlet Rigel - link keeps dropping since yesterday", "description": "Master on MV Scarlet Rigel (IMO 9220251) reports very slow internet since Shanghai departure. SNR fluctuating around 6.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-28 19:00"}, {"ticket_id": "MRL-102253", "created_at": "2025-07-28 23:51", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "MV KYSTFJORD PHOENIX - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Dear support team,\n\nWe see repeated link drops on MV Kystfjord Phoenix. Modem log shows error E-5224 every few hours. Vessel currently Arabian Sea. ETA next port Shanghai.\n\nBest regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-29 06:00"}, {"ticket_id": "MRL-102250", "created_at": "2025-07-28 23:54", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Star", "imo": "IMO 9676204", "subject": "Contract documents request - Elbstrom Reederei GmbH", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-07-31 23:00"}, {"ticket_id": "MRL-102261", "created_at": "2025-07-29 01:50", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Sapphire Horizon", "imo": "IMO 9415210", "subject": "Suspicious traffic flagged - MV Sapphire Horizon", "description": "Dear support team,\n\nCyber dashboard raised alert E-7215 for MV Sapphire Horizon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-02 11:00"}, {"ticket_id": "MRL-102263", "created_at": "2025-07-29 03:25", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Carrier", "imo": "IMO 9276212", "subject": "Invoice query - Nordhav Offshore AS", "description": "Good day,\n\nThe overage charges for MV Solstice Carrier look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nDPA, Nordhav Offshore AS", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-05 17:00"}, {"ticket_id": "MRL-102259", "created_at": "2025-07-29 04:37", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Ivory Dawn", "imo": "IMO 9100530", "subject": "PLAN CHANGE REQUEST FOR MV IVORY DAWN", "description": "MV Ivory Dawn goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-07-30 20:00"}, {"ticket_id": "MRL-102267", "created_at": "2025-07-29 07:46", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Star", "imo": "IMO 9676204", "subject": "Suspend service on MV Iron Star during dry dock", "description": "MV Iron Star goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-07 11:00"}, {"ticket_id": "MRL-102256", "created_at": "2025-07-29 07:50", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "MV Nordic Carrier: complete loss of connectivity", "description": "MV Nordic Carrier (IMO 9240706) has no connectivity at all. Antenna status LED red, error E-2725. Vessel in Suez Canal. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-30 01:00"}, {"ticket_id": "MRL-102262", "created_at": "2025-07-29 10:03", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "", "imo": "", "subject": "Invoice query - Skagerrak Link Ferries", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Skagerrak Link Ferries.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-01 04:00"}, {"ticket_id": "MRL-102257", "created_at": "2025-07-29 10:14", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "Crew data quota question - MV Amber Reef", "description": "Crew wifi on MV Amber Reef unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-31 23:00"}, {"ticket_id": "MRL-102255", "created_at": "2025-07-29 11:12", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Rigel", "imo": "IMO 9634684", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV IVORY RIGEL", "description": "Good day,\n\nPlease upgrade MV Ivory Rigel to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nTechnical Dept, Skagerrak Link Ferries", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-06 14:00"}, {"ticket_id": "MRL-102264", "created_at": "2025-07-29 14:47", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Credit note request Haeryu Ocean Lines", "description": "The overage charges for MV Amber Dawn look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-02 07:00"}, {"ticket_id": "MRL-102258", "created_at": "2025-07-29 14:54", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sirocco Wave", "imo": "IMO 9531193", "subject": "MV Sirocco Wave: complete loss of connectivity", "description": "MV Sirocco Wave (IMO 9531193) has no connectivity at all. Antenna status LED red, error E-5375. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-30 08:00"}, {"ticket_id": "MRL-102265", "created_at": "2025-07-29 16:29", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Meridian Star", "imo": "IMO 9384291", "subject": "Suspend service on MV Meridian Star during dry dock", "description": "Good day,\n\nPlease upgrade MV Meridian Star to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-06 04:00"}, {"ticket_id": "MRL-102266", "created_at": "2025-07-29 20:09", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Zephyr Beacon", "imo": "IMO 9355006", "subject": "Activate crew wifi package on MV Zephyr Beacon", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Zephyr Beacon before next crew change in Stavanger.\n\nThanks and regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-07 17:00"}, {"ticket_id": "MRL-102260", "created_at": "2025-07-29 20:47", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Tide", "imo": "IMO 9626948", "subject": "High latency reported by master, MV Cobalt Tide", "description": "Master on MV Cobalt Tide (IMO 9626948) reports very slow internet since Cape Town departure. SNR fluctuating around 8.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-07-30 01:00"}, {"ticket_id": "MRL-102275", "created_at": "2025-07-30 00:16", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Portal access for new ops manager - Celtic Sea Trawlers Ltd", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Celtic Sea Trawlers Ltd, we cannot locate our copy.\n\nBest regards,\nDPA, Celtic Sea Trawlers Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-03 11:00"}, {"ticket_id": "MRL-102284", "created_at": "2025-07-30 00:25", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Invoice query - Celtic Sea Trawlers Ltd", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Celtic Sea Trawlers Ltd.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-07 09:00"}, {"ticket_id": "MRL-102282", "created_at": "2025-07-30 02:35", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Portal access for new ops manager - Kystfjord Rederi AS", "description": "Do you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-04 04:00"}, {"ticket_id": "MRL-102268", "created_at": "2025-07-30 03:59", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-9535", "description": "Dear support team,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-2813. Manual repointing works temporarily. Requesting service visit in Piraeus.\n\nBrgds,\nMarine Superintendent, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-06 21:00"}, {"ticket_id": "MRL-102281", "created_at": "2025-07-30 04:15", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "Suspicious traffic flagged - FV Sirocco Wave", "description": "Good day,\n\nCyber dashboard raised alert E-9422 for FV Sirocco Wave: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "", "status": "resolved", "resolved_at": "2025-07-30 09:00"}, {"ticket_id": "MRL-102270", "created_at": "2025-07-30 06:39", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Atoll", "imo": "IMO 9312157", "subject": "Suspend service on MV Cobalt Atoll during dry dock", "description": "We need the crew welfare package activated on MV Cobalt Atoll before next crew change in Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-05 23:00"}, {"ticket_id": "MRL-102278", "created_at": "2025-07-30 10:51", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "Credit note request Delta Maas Shipping BV", "description": "We do not recognise line items on the latest invoice for MV Harmattan Dawn. Can you send a breakdown per service? Regards, Accounts team, Delta Maas Shipping BV.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-05 15:00"}, {"ticket_id": "MRL-102280", "created_at": "2025-07-30 10:59", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Emerald Falcon", "imo": "IMO 9307425", "subject": "Crew data quota question - MV Emerald Falcon", "description": "Crew wifi on MV Emerald Falcon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-02 13:00"}, {"ticket_id": "MRL-102272", "created_at": "2025-07-30 11:43", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "URGENT - MV Tramontane Beacon offline", "description": "Hi support team,\n\nMV Tramontane Beacon (IMO 9125968) has no connectivity at all. Antenna status LED red, error E-4316. Vessel in Gulf of Oman. Please call the bridge sat phone.\n\nBrgds,\nFleet Ops, Agulhas Current Shipping", "reported_priority": "", "status": "closed", "resolved_at": "2025-07-30 05:00"}, {"ticket_id": "MRL-102279", "created_at": "2025-07-30 12:01", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Trader", "imo": "IMO 9195042", "subject": "Slow crew internet on MV Iron Trader", "description": "Crew wifi on MV Iron Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-04 11:00"}, {"ticket_id": "MRL-102273", "created_at": "2025-07-30 13:42", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Meteor", "imo": "IMO 9821081", "subject": "MV Austral Meteor - link keeps dropping since yesterday", "description": "Master on MV Austral Meteor (IMO 9821081) reports very slow internet since Cape Town departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-08 15:00"}, {"ticket_id": "MRL-102283", "created_at": "2025-07-30 15:11", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Crimson Wave", "imo": "IMO 9652985", "subject": "SPARE PART REQUEST - MV CRIMSON WAVE", "description": "Hello,\n\nBelow-deck unit on MV Crimson Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?\n\nBrgds,\nDPA, Tirreno Blu Navigazione", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-03 05:00"}, {"ticket_id": "MRL-102271", "created_at": "2025-07-30 16:32", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Equinox Altair", "imo": "IMO 9347956", "subject": "Coverage question Norwegian Sea", "description": "Please send the current signed contract and SLA annex for Waddenzee Offshore BV, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-07-31 12:00"}, {"ticket_id": "MRL-102276", "created_at": "2025-07-30 17:24", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Voyager", "imo": "IMO 9368297", "subject": "Plan change request for MV Meridian Voyager", "description": "We need the crew welfare package activated on MV Meridian Voyager before next crew change in Aberdeen.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-05 20:00"}, {"ticket_id": "MRL-102277", "created_at": "2025-07-30 19:36", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Austral Lyra", "imo": "IMO 9865659", "subject": "Spare part request - FV Austral Lyra", "description": "After heavy weather the radome on FV Austral Lyra has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-06 06:00"}, {"ticket_id": "MRL-102269", "created_at": "2025-07-30 20:41", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-6298. Manual repointing works temporarily. Requesting service visit in Singapore.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-30 11:00"}, {"ticket_id": "MRL-102274", "created_at": "2025-07-30 22:46", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Trader", "imo": "IMO 9252486", "subject": "Crew data quota question - MT Amber Trader", "description": "Crew on MT Amber Trader cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-01 03:00"}, {"ticket_id": "MRL-102287", "created_at": "2025-07-31 02:27", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "ACTIVATE CREW WIFI PACKAGE ON MT SCARLET SPIRIT", "description": "MT Scarlet Spirit goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-05 04:00"}, {"ticket_id": "MRL-102290", "created_at": "2025-07-31 04:37", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "Portal access for new ops manager - Aegean Meltemi Lines", "description": "Do you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-05 01:00"}, {"ticket_id": "MRL-102286", "created_at": "2025-07-31 05:07", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Zephyr Breeze", "imo": "IMO 9881378", "subject": "New build connectivity setup Haeryu Ocean Lines", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-04 14:00"}, {"ticket_id": "MRL-102292", "created_at": "2025-07-31 07:13", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Emerald Tern", "imo": "IMO 9526617", "subject": "Contract documents request - Polarlys Tank AS", "description": "Our new operations manager needs portal access for the Polarlys Tank AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-08 09:00"}, {"ticket_id": "MRL-102289", "created_at": "2025-07-31 08:14", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "New build connectivity setup Atlântico Sul Navegação", "description": "Commissioning on MV Amber Current completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-06 07:00"}, {"ticket_id": "MRL-102295", "created_at": "2025-07-31 09:46", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Altair", "imo": "IMO 9773260", "subject": "Credit note request Polarlys Tank AS", "description": "The overage charges for MT Meridian Altair look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-01 09:00"}, {"ticket_id": "MRL-102293", "created_at": "2025-07-31 10:09", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Crest", "imo": "IMO 9521447", "subject": "Invoice query - Waddenzee Offshore BV", "description": "The overage charges for MV Zephyr Crest look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-09 13:00"}, {"ticket_id": "MRL-102298", "created_at": "2025-07-31 12:40", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Silver Vega", "imo": "IMO 9415129", "subject": "Antenna fault on MV Silver Vega", "description": "Hi support team,\n\nBelow-deck unit on MV Silver Vega rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?\n\nBest regards,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-07-31 23:00"}, {"ticket_id": "MRL-102296", "created_at": "2025-07-31 15:13", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Sapphire Horizon", "imo": "IMO 9415210", "subject": "Suspicious traffic flagged - MV Sapphire Horizon", "description": "Good day,\n\nCyber dashboard raised alert E-4201 for MV Sapphire Horizon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-01 17:00"}, {"ticket_id": "MRL-102288", "created_at": "2025-07-31 18:14", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "No link on MV Levante Orion since 0400 UTC", "description": "Good day,\n\nMV Levante Orion (IMO 9264752) has no connectivity at all. Antenna status LED red, error E-2020. Vessel in Baltic Sea. Please call the bridge sat phone.\n\nBest regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-01 11:00"}, {"ticket_id": "MRL-102291", "created_at": "2025-07-31 20:33", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Spirit", "imo": "IMO 9208875", "subject": "MV Azure Spirit - link keeps dropping since yesterday", "description": "Good day,\n\nMaster on MV Azure Spirit (IMO 9208875) reports very slow internet since Rotterdam departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-08 18:00"}, {"ticket_id": "MRL-102297", "created_at": "2025-07-31 21:43", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Crest", "imo": "IMO 9367205", "subject": "Suspicious traffic flagged - MV Ivory Crest", "description": "Cyber dashboard raised alert E-8978 for MV Ivory Crest: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-01 04:00"}, {"ticket_id": "MRL-102294", "created_at": "2025-07-31 22:49", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Atoll", "imo": "IMO 9159488", "subject": "Antenna fault on MV Emerald Atoll", "description": "After heavy weather the radome on MV Emerald Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-03 17:00"}, {"ticket_id": "MRL-102285", "created_at": "2025-07-31 23:22", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.\n\nBrgds,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-06 11:00"}, {"ticket_id": "MRL-102305", "created_at": "2025-08-01 05:27", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Star", "imo": "IMO 9507336", "subject": "Phishing attempt reported by MV Arctic Star crew", "description": "Master of MV Arctic Star reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-03 15:00"}, {"ticket_id": "MRL-102303", "created_at": "2025-08-01 11:03", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Dawn", "imo": "IMO 9458157", "subject": "Activate crew wifi package on MV Cobalt Dawn", "description": "Dear support team,\n\nPlease upgrade MV Cobalt Dawn to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-08 12:00"}, {"ticket_id": "MRL-102306", "created_at": "2025-08-01 12:18", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Carrier", "imo": "IMO 9821615", "subject": "Crew data quota question - MV Scarlet Carrier", "description": "Hi support team,\n\nCaptain of MV Scarlet Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-10 12:00"}, {"ticket_id": "MRL-102299", "created_at": "2025-08-01 12:39", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Beacon", "imo": "IMO 9377183", "subject": "Plan change request for MT Coral Beacon", "description": "Please upgrade MT Coral Beacon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-09 16:00"}, {"ticket_id": "MRL-102312", "created_at": "2025-08-01 13:01", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Zephyr Atoll", "imo": "IMO 9538775", "subject": "MV Zephyr Atoll - link keeps dropping since yesterday", "description": "Master on MV Zephyr Atoll (IMO 9538775) reports very slow internet since Rotterdam departure. SNR fluctuating around 7.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-08-03 19:00"}, {"ticket_id": "MRL-102307", "created_at": "2025-08-01 13:57", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "ANTENNA FAULT ON MV CORAL RIGEL", "description": "After heavy weather the radome on MV Coral Rigel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-10 05:00"}, {"ticket_id": "MRL-102302", "created_at": "2025-08-01 17:03", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "MT Polar Lagoon: BDU fault code E-9083", "description": "Below-deck unit on MT Polar Lagoon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-03 03:00"}, {"ticket_id": "MRL-102304", "created_at": "2025-08-01 18:24", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Dawn", "imo": "IMO 9880556", "subject": "Crew data quota question - MT Polar Dawn", "description": "Hi support team,\n\nCrew wifi on MT Polar Dawn unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-08 13:00"}, {"ticket_id": "MRL-102301", "created_at": "2025-08-01 19:08", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "Suspicious traffic flagged - MV Kystfjord Hydra", "description": "Master of MV Kystfjord Hydra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-02 02:00"}, {"ticket_id": "MRL-102300", "created_at": "2025-08-01 19:59", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Tramontane Beacon", "imo": "IMO 9137492", "subject": "MT TRAMONTANE BEACON: BDU FAULT CODE E-7340", "description": "Below-deck unit on MT Tramontane Beacon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-02 23:00"}, {"ticket_id": "MRL-102311", "created_at": "2025-08-01 20:02", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Dawn", "imo": "IMO 9710854", "subject": "COMMISSIONING REPORT PENDING - MV EMERALD DAWN", "description": "Hello,\n\nCommissioning on MV Emerald Dawn completed last week but we never received the report. Please send.\n\nBest regards,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-07 02:00"}, {"ticket_id": "MRL-102309", "created_at": "2025-08-01 20:04", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Reef", "imo": "IMO 9447495", "subject": "MV Baltic Reef: complete loss of connectivity", "description": "Complete outage on MV Baltic Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-08-02 10:00"}, {"ticket_id": "MRL-102308", "created_at": "2025-08-01 20:31", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ivory Wave", "imo": "IMO 9625281", "subject": "Antenna fault on MV Ivory Wave", "description": "After heavy weather the radome on MV Ivory Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-09 15:00"}, {"ticket_id": "MRL-102313", "created_at": "2025-08-01 21:15", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "New build connectivity setup Bosphorus Crescent Denizcilik", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-08 12:00"}, {"ticket_id": "MRL-102310", "created_at": "2025-08-01 21:27", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-08 00:00"}, {"ticket_id": "MRL-102319", "created_at": "2025-08-02 02:59", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Navigator", "imo": "IMO 9828089", "subject": "Suspicious traffic flagged - MV Austral Navigator", "description": "Dear support team,\n\nMaster of MV Austral Navigator reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nFleet Ops, Adriatic Sun Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-03 23:00"}, {"ticket_id": "MRL-102321", "created_at": "2025-08-02 03:49", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Wave", "imo": "IMO 9272072", "subject": "Spare part request - MV Golden Wave", "description": "After heavy weather the radome on MV Golden Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-03 20:00"}, {"ticket_id": "MRL-102317", "created_at": "2025-08-02 04:08", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Master on our vessel () reports very slow internet since Shanghai departure. SNR fluctuating around 5.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-09 09:00"}, {"ticket_id": "MRL-102324", "created_at": "2025-08-02 05:27", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Emerald Tern", "imo": "IMO 9526617", "subject": "Contract documents request - Polarlys Tank AS", "description": "Please send the current signed contract and SLA annex for Polarlys Tank AS, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-11 21:00"}, {"ticket_id": "MRL-102328", "created_at": "2025-08-02 06:57", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "Invoice query - Riau Straits Carriers", "description": "Requesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-08 17:00"}, {"ticket_id": "MRL-102320", "created_at": "2025-08-02 10:55", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Tramontane Vega", "imo": "IMO 9389617", "subject": "Plan change request forM T Tramontane Vega", "description": "We need the crew welfare package activated on MT Tramontane Vega before next crew change in Cape Town.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-08 15:00"}, {"ticket_id": "MRL-102314", "created_at": "2025-08-02 12:03", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "Invoice query - Hormuz Falcon Tankers", "description": "Good day,\n\nThe overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-05 18:00"}, {"ticket_id": "MRL-102315", "created_at": "2025-08-02 12:14", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "URGENT - MV Cobalt Reef offline", "description": "MV Cobalt Reef (IMO 9738557) has no connectivity at all. Antenna status LED red, error E-2570. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-02 04:00"}, {"ticket_id": "MRL-102326", "created_at": "2025-08-02 15:58", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "MV Arctic Albatross: complete loss of connectivity", "description": "Complete outage on MV Arctic Albatross. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-03 06:00"}, {"ticket_id": "MRL-102316", "created_at": "2025-08-02 16:40", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "Crew data quota question - MV Nordic Atoll", "description": "Crew on MV Nordic Atoll cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-08 07:00"}, {"ticket_id": "MRL-102323", "created_at": "2025-08-02 19:27", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Trader", "imo": "IMO 9447964", "subject": "Phishing attempt reported by MV Levante Trader crew", "description": "Master of MV Levante Trader reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-03 04:00"}, {"ticket_id": "MRL-102318", "created_at": "2025-08-02 20:05", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Atoll", "imo": "IMO 9506291", "subject": "Installation schedule for MV Solstice Atoll", "description": "When can the install team board MV Solstice Atoll in Rotterdam? Vessel alongside for 5 days from Monday.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-08-05 05:00"}, {"ticket_id": "MRL-102327", "created_at": "2025-08-02 20:14", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "Suspicious traffic flagged - MV Iron Vega", "description": "Cyber dashboard raised alert E-5689 for MV Iron Vega: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-08 06:00"}, {"ticket_id": "MRL-102325", "created_at": "2025-08-02 21:50", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Guardian", "imo": "IMO 9485801", "subject": "Question about charges for MV Crimson Guardian", "description": "Requesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-09 09:00"}, {"ticket_id": "MRL-102329", "created_at": "2025-08-02 22:32", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Slow crewi nternet on MV Iron Tide", "description": "Hi support team,\n\nCrew wifi on MV Iron Tide unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Øresund Bulk ApS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-09 19:00"}, {"ticket_id": "MRL-102322", "created_at": "2025-08-02 23:30", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Carrier", "imo": "IMO 9415507", "subject": "Suspend service on MV Azure Carrier during dry dock", "description": "Hi support team,\n\nMV Azure Carrier goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nDPA, Kattegat Container Line", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-11 19:00"}, {"ticket_id": "MRL-102337", "created_at": "2025-08-03 00:21", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "Contract documents request - Waddenzee Offshore BV", "description": "Do you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-12 19:00"}, {"ticket_id": "MRL-102330", "created_at": "2025-08-03 00:51", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Crimson Pioneer", "imo": "IMO 9270517", "subject": "Sealink Cyber alert on FV Crimson Pioneer", "description": "Cyber dashboard raised alert E-9207 for FV Crimson Pioneer: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-11 15:00"}, {"ticket_id": "MRL-102331", "created_at": "2025-08-03 01:00", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Star", "imo": "IMO 9676204", "subject": "Portal access for new ops manager - Elbstrom Reederei GmbH", "description": "Our new operations manager needs portal access for the Elbstrom Reederei GmbH fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-06 22:00"}, {"ticket_id": "MRL-102332", "created_at": "2025-08-03 02:25", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Voyager", "imo": "IMO 9559212", "subject": "Activate crew wifi package on MV Levante Voyager", "description": "MV Levante Voyager goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-09 14:00"}, {"ticket_id": "MRL-102333", "created_at": "2025-08-03 04:13", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Master of our vessel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-09 12:00"}, {"ticket_id": "MRL-102340", "created_at": "2025-08-03 05:41", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Iron Meteor", "imo": "IMO 9695107", "subject": "Installation schedule for MV Iron Meteor", "description": "Commissioning on MV Iron Meteor completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-09 23:00"}, {"ticket_id": "MRL-102336", "created_at": "2025-08-03 13:55", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-08 23:00"}, {"ticket_id": "MRL-102339", "created_at": "2025-08-03 18:20", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Dawn", "imo": "IMO 9880556", "subject": "Crew wifi vouchers not working on MT Polar Dawn", "description": "Captain of MT Polar Dawn asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-10 05:00"}, {"ticket_id": "MRL-102338", "created_at": "2025-08-03 18:36", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Onyx Navigator", "imo": "IMO 9364851", "subject": "Spare part request - MT Onyx Navigator", "description": "ETO on MT Onyx Navigator reports antenna stuck in azimuth, fault code E-9714. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-10 03:00"}, {"ticket_id": "MRL-102335", "created_at": "2025-08-03 22:28", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Breeze", "imo": "IMO 9737474", "subject": "MV Amber Breeze: slow connection and packet loss", "description": "We see repeated link drops on MV Amber Breeze. Modem log shows error E-9294 every few hours. Vessel currently Mediterranean. ETA next port Stavanger.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-10 14:00"}, {"ticket_id": "MRL-102334", "created_at": "2025-08-03 23:04", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Navigator", "imo": "IMO 9383936", "subject": "Portal access for new ops manager - Haeryu Ocean Lines", "description": "Please send the current signed contract and SLA annex for Haeryu Ocean Lines, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-09 00:00"}, {"ticket_id": "MRL-102344", "created_at": "2025-08-04 01:16", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Nordic Lyra", "imo": "IMO 9451874", "subject": "Activate crew wifi package on MT Nordic Lyra", "description": "Hi support team,\n\nPlease upgrade MT Nordic Lyra to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-12 15:00"}, {"ticket_id": "MRL-102355", "created_at": "2025-08-04 10:05", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Aurora Lagoon", "imo": "IMO 9838527", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Good day,\n\nDo you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-12 17:00"}, {"ticket_id": "MRL-102350", "created_at": "2025-08-04 12:08", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "Plan change request for MT Iron Guardian", "description": "We need the crew welfare package activated on MT Iron Guardian before next crew change in Tanjung Pelepas.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-08-12 08:00"}, {"ticket_id": "MRL-102352", "created_at": "2025-08-04 12:55", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "Degraded VSAT performance on MV Coral Rigel", "description": "We see repeated link drops on MV Coral Rigel. Modem log shows error E-5676 every few hours. Vessel currently South Atlantic. ETA next port Tanjung Pelepas.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-04 22:00"}, {"ticket_id": "MRL-102343", "created_at": "2025-08-04 13:13", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Albatross", "imo": "IMO 9870240", "subject": "Crew data quota question - MV Cobalt Albatross", "description": "Captain of MV Cobalt Albatross asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-10 18:00"}, {"ticket_id": "MRL-102353", "created_at": "2025-08-04 14:13", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Comet", "imo": "IMO 9497062", "subject": "MT Equinox Comet - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Equinox Comet. Modem log shows error E-5226 every few hours. Vessel currently Arabian Sea. ETA next port Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-04 23:00"}, {"ticket_id": "MRL-102341", "created_at": "2025-08-04 14:58", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Onyx Vega", "imo": "IMO 9417684", "subject": "Spare part request - MV Onyx Vega", "description": "ETO on MV Onyx Vega reports antenna stuck in azimuth, fault code E-9821. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-04 17:00"}, {"ticket_id": "MRL-102349", "created_at": "2025-08-04 15:46", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Guardian", "imo": "IMO 9783980", "subject": "New build connectivity setup Elbstrom Reederei GmbH", "description": "Commissioning on MV Silver Guardian completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-14 00:00"}, {"ticket_id": "MRL-102348", "created_at": "2025-08-04 16:52", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Guardian", "imo": "IMO 9317755", "subject": "Plan change request for MT Onyx Guardian", "description": "Good day,\n\nWe need the crew welfare package activated on MT Onyx Guardian before next crew change in Hamburg.\n\nThanks and regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-102346", "created_at": "2025-08-04 18:28", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Mistral Navigator", "imo": "IMO 9833424", "subject": "Spare part request - MV Mistral Navigator", "description": "After heavy weather the radome on MV Mistral Navigator has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-06 16:00"}, {"ticket_id": "MRL-102345", "created_at": "2025-08-04 18:52", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Comet", "imo": "IMO 9186819", "subject": "Slow crew internet on MV Baltic Comet", "description": "Good day,\n\nCrew wifi on MV Baltic Comet unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-05 08:00"}, {"ticket_id": "MRL-102347", "created_at": "2025-08-04 19:46", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Atoll", "imo": "IMO 9469534", "subject": "Credit note request Nordhav Offshore AS", "description": "We do not recognise line items on the latest invoice for MV Austral Atoll. Can you send a breakdown per service? Regards, Accounts team, Nordhav Offshore AS.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-13 19:00"}, {"ticket_id": "MRL-102351", "created_at": "2025-08-04 20:52", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Petrel", "imo": "IMO 9129495", "subject": "Antenna fault on M VIvory Petrel", "description": "ETO on MV Ivory Petrel reports antenna stuck in azimuth, fault code E-1086. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-04 12:00"}, {"ticket_id": "MRL-102342", "created_at": "2025-08-04 22:52", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "Question about charges for MV Coral Albatross", "description": "We do not recognise line items on the latest invoice for MV Coral Albatross. Can you send a breakdown per service? Regards, Accounts team, Atlântico Sul Navegação.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-12 23:00"}, {"ticket_id": "MRL-102354", "created_at": "2025-08-04 23:45", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Levante Horizon", "imo": "IMO 9462914", "subject": "High latency reported by master, MV Levante Horizon", "description": "We see repeated link drops on MV Levante Horizon. Modem log shows error E-4923 every few hours. Vessel currently Baltic Sea. ETA next port Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-04 12:00"}, {"ticket_id": "MRL-102364", "created_at": "2025-08-05 03:17", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Commissioning report pending - MV Kystfjord Norma", "description": "Commissioning on MV Kystfjord Norma completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-13 05:00"}, {"ticket_id": "MRL-102356", "created_at": "2025-08-05 07:06", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Cobalt Trader", "imo": "IMO 9766061", "subject": "Activate crew wifi package on MV Cobalt Trader", "description": "Dear support team,\n\nMV Cobalt Trader goes into dry dock in Santos for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-14 01:00"}, {"ticket_id": "MRL-102357", "created_at": "2025-08-05 08:16", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Trader", "imo": "IMO 9348376", "subject": "Question about charges for MV Solstice Trader", "description": "We do not recognise line items on the latest invoice for MV Solstice Trader. Can you send a breakdown per service? Regards, Accounts team, Frisia Nordsee Bereederung.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-12 09:00"}, {"ticket_id": "MRL-102370", "created_at": "2025-08-05 10:27", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Reef", "imo": "IMO 9379583", "subject": "Phishing attempt reported by MV Azure Reef crew", "description": "Good day,\n\nCyber dashboard raised alert E-8626 for MV Azure Reef: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-05 18:00"}, {"ticket_id": "MRL-102360", "created_at": "2025-08-05 10:33", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "Spare part request - MV Godlen Falcon", "description": "After heavy weather the radome on MV Golden Falcon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-06 19:00"}, {"ticket_id": "MRL-102361", "created_at": "2025-08-05 10:54", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Nordic Lyra", "imo": "IMO 9451874", "subject": "Installation schedule for MT Nordic Lyra", "description": "Dear support team,\n\nWhen can the install team board MT Nordic Lyra in Piraeus? Vessel alongside for 5 days from Monday.\n\nBest regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-09 06:00"}, {"ticket_id": "MRL-102359", "created_at": "2025-08-05 11:27", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Horizon", "imo": "IMO 9743928", "subject": "PLAN CHANGE REQUEST FOR MV MERIDIAN HORIZON", "description": "Please upgrade MV Meridian Horizon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-12 15:00"}, {"ticket_id": "MRL-102369", "created_at": "2025-08-05 12:58", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Wave", "imo": "IMO 9486300", "subject": "No link on MV Austral Wave since 0400 UTC", "description": "MV Austral Wave (IMO 9486300) has no connectivity at all. Antenna status LED red, error E-8036. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-05 20:00"}, {"ticket_id": "MRL-102358", "created_at": "2025-08-05 14:34", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Emerald Navigator", "imo": "IMO 9169677", "subject": "Antenna fault on MT Emerald Navigator", "description": "Below-deck unit on MT Emerald Navigator rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-10 01:00"}, {"ticket_id": "MRL-102363", "created_at": "2025-08-05 16:02", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "Crew wifi vouchers not working on MV Golden Lagoon", "description": "Dear support team,\n\nCrew wifi on MV Golden Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-13 05:00"}, {"ticket_id": "MRL-102366", "created_at": "2025-08-05 20:06", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Zephyr Horizon", "imo": "IMO 9600310", "subject": "Suspend service on MV Zephyr Horizon during dry dock", "description": "Please upgrade MV Zephyr Horizon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-09 06:00"}, {"ticket_id": "MRL-102365", "created_at": "2025-08-05 21:14", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Beacon", "imo": "IMO 9743980", "subject": "Antenna fault on MT Silver Beacon", "description": "Below-deck unit on MT Silver Beacon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-06 09:00"}, {"ticket_id": "MRL-102368", "created_at": "2025-08-05 23:19", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Golden Dawn", "imo": "IMO 9302231", "subject": "Invoice query - Riau Straits Carriers", "description": "Requesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-09 13:00"}, {"ticket_id": "MRL-102367", "created_at": "2025-08-05 23:24", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Boreal Atoll", "imo": "IMO 9240914", "subject": "Coverage question Malacca Strait", "description": "Our new operations manager needs portal access for the Karpas Maritime Ltd fleet. Can you set up an account?", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-102362", "created_at": "2025-08-05 23:37", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Boreal Beacon", "imo": "IMO 9120346", "subject": "Phishing attempt reported by MV Boreal Beacon crew", "description": "Master of MV Boreal Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-06 02:00"}, {"ticket_id": "MRL-102382", "created_at": "2025-08-06 00:45", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Wave", "imo": "IMO 9272072", "subject": "ANTENNA FAULT ON MV GOLDEN WAVE", "description": "Good day,\n\nETO on MV Golden Wave reports antenna stuck in azimuth, fault code E-1161. Manual repointing works temporarily. Requesting service visit in Hamburg.\n\nBrgds,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-14 08:00"}, {"ticket_id": "MRL-102389", "created_at": "2025-08-06 01:35", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Mistral Current", "imo": "IMO 9821536", "subject": "Antenna fault on MT Mistral Current", "description": "Dear support team,\n\nBelow-deck unit on MT Mistral Current rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?\n\nThanks and regards,\nDPA, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-13 22:00"}, {"ticket_id": "MRL-102384", "created_at": "2025-08-06 01:38", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Atoll", "imo": "IMO 9661106", "subject": "Suspicious traffic flagged - MV Ostro Atoll", "description": "Cyber dashboard raised alert E-9230 for MV Ostro Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-07 20:00"}, {"ticket_id": "MRL-102385", "created_at": "2025-08-06 01:41", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Iron Meteor", "imo": "IMO 9695107", "subject": "High latency reported by master, MV Iron Meteor", "description": "Hi support team,\n\nPerformance on MV Iron Meteor degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-14 00:00"}, {"ticket_id": "MRL-102371", "created_at": "2025-08-06 02:03", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Crest", "imo": "IMO 9420203", "subject": "Contract documents request - Waddenzee Offshore BV", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-07 13:00"}, {"ticket_id": "MRL-102376", "created_at": "2025-08-06 03:20", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Scarlet Horizon", "imo": "IMO 9270490", "subject": "Suspend service on MV Scarlet Horizon during dry dock", "description": "Please upgrade MV Scarlet Horizon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-12 01:00"}, {"ticket_id": "MRL-102377", "created_at": "2025-08-06 06:17", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "Credit note request Kystfjord Rederi AS", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-07 04:00"}, {"ticket_id": "MRL-102380", "created_at": "2025-08-06 06:19", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "We are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-08 19:00"}, {"ticket_id": "MRL-102387", "created_at": "2025-08-06 08:15", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Trader", "imo": "IMO 9447964", "subject": "Slow crew internet on MV Levante Trader", "description": "Captain of MV Levante Trader asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-11 13:00"}, {"ticket_id": "MRL-102381", "created_at": "2025-08-06 09:16", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Navigator", "imo": "IMO 9108128", "subject": "Crew data quota question - MT Austral Navigator", "description": "Crew on MT Austral Navigator cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-10 04:00"}, {"ticket_id": "MRL-102373", "created_at": "2025-08-06 09:33", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sapphire Crest", "imo": "IMO 9727845", "subject": "MV Sapphire Crest - link keeps dropping since yesterday", "description": "Master on MV Sapphire Crest (IMO 9727845) reports very slow internet since Rotterdam departure. SNR fluctuating around 7.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-07 01:00"}, {"ticket_id": "MRL-102372", "created_at": "2025-08-06 11:23", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Onyx Orion", "imo": "IMO 9152911", "subject": "Suspicious traffic flagged - MV Onyx Orion", "description": "Hello,\n\nMaster of MV Onyx Orion reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nFleet Ops, Ligurian Star Cruises", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-06 07:00"}, {"ticket_id": "MRL-102375", "created_at": "2025-08-06 14:09", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Azure Rigel", "imo": "IMO 9843948", "subject": "MV Azure Rigel: slow connection and packet loss", "description": "Performance on MV Azure Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-15 15:00"}, {"ticket_id": "MRL-102374", "created_at": "2025-08-06 14:36", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ivory Tern", "imo": "IMO 9332145", "subject": "Activate crew wifi package on MV Ivory Tern", "description": "Hello,\n\nWe need the crew welfare package activated on MV Ivory Tern before next crew change in Busan.\n\nThanks and regards,\nMarine Superintendent, Cantábrico Naviera SA", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-15 05:00"}, {"ticket_id": "MRL-102386", "created_at": "2025-08-06 15:17", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Scarlet Crest", "imo": "IMO 9270529", "subject": "Plan change request for MV Scarlet Crest", "description": "Good day,\n\nWe need the crew welfare package activated on MV Scarlet Crest before next crew change in Cape Town.\n\nBrgds,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-14 19:00"}, {"ticket_id": "MRL-102379", "created_at": "2025-08-06 17:17", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Golden Breeze", "imo": "IMO 9892690", "subject": "MV Golden Breeze - link keeps dropping since yesterday", "description": "Hello,\n\nMaster on MV Golden Breeze (IMO 9892690) reports very slow internet since Antwerp departure. SNR fluctuating around 7.8 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-13 06:00"}, {"ticket_id": "MRL-102378", "created_at": "2025-08-06 18:34", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Star", "imo": "IMO 9601754", "subject": "MT Polar Star - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Polar Star. Modem log shows error E-1220 every few hours. Vessel currently Malacca Strait. ETA next port Valletta.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-07 17:00"}, {"ticket_id": "MRL-102388", "created_at": "2025-08-06 20:04", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Guardian", "imo": "IMO 9431147", "subject": "Credit note request Firth of Clyde Carriers", "description": "The overage charges for MV Sapphire Guardian look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-10 18:00"}, {"ticket_id": "MRL-102383", "created_at": "2025-08-06 20:42", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Baltic Carrier", "imo": "IMO 9677662", "subject": "Plan change request for MV Baltic Carrier", "description": "We need the crew welfare package activated on MV Baltic Carrier before next crew change in Busan.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-13 13:00"}, {"ticket_id": "MRL-102395", "created_at": "2025-08-07 05:01", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Solstice Lyra", "imo": "IMO 9603233", "subject": "Suspicious traffic flagged - MV Solstice Lyra", "description": "Master of MV Solstice Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-07 12:00"}, {"ticket_id": "MRL-102397", "created_at": "2025-08-07 05:18", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Horizon", "imo": "IMO 9152703", "subject": "URGENT - MV MISTRAL HORIZON OFFLINE", "description": "Complete outage on MV Mistral Horizon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-08-07 10:00"}, {"ticket_id": "MRL-102393", "created_at": "2025-08-07 05:24", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Nova", "imo": "IMO 9846225", "subject": "Spare part request - MV Kystfjord Nova", "description": "ETO on MV Kystfjord Nova reports antenna stuck in azimuth, fault code E-9758. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-10 12:00"}, {"ticket_id": "MRL-102394", "created_at": "2025-08-07 07:17", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ostro Rigel", "imo": "IMO 9538995", "subject": "Activate crew wifi package on FV Ostro Rigel", "description": "We need the crew welfare package activated on FV Ostro Rigel before next crew change in Antwerp.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-10 18:00"}, {"ticket_id": "MRL-102396", "created_at": "2025-08-07 07:35", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "Antenna fault on MV Kystfjord Carina", "description": "Good day,\n\nETO on MV Kystfjord Carina reports antenna stuck in azimuth, fault code E-7142. Manual repointing works temporarily. Requesting service visit in Jebel Ali.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-16 23:00"}, {"ticket_id": "MRL-102390", "created_at": "2025-08-07 11:36", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Levante Albatross", "imo": "IMO 9129299", "subject": "Suspicious traffic flagged - MV Levante Albatross", "description": "Cyber dashboard raised alert E-8437 for MV Levante Albatross: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-08 07:00"}, {"ticket_id": "MRL-102399", "created_at": "2025-08-07 11:43", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "Crew data quota question - FV Solstice Pioneer", "description": "Crew wifi on FV Solstice Pioneer unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-13 21:00"}, {"ticket_id": "MRL-102392", "created_at": "2025-08-07 12:44", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Rigel", "imo": "IMO 9398905", "subject": "Question about charges for MV Arctic Rigel", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Arctic Rigel. Can you send a breakdown per service? Regards, Accounts team, Frisia Nordsee Bereederung.\n\nBest regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-08-10 03:00"}, {"ticket_id": "MRL-102391", "created_at": "2025-08-07 15:34", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-102401", "created_at": "2025-08-07 16:25", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Boreal Atoll", "imo": "IMO 9240914", "subject": "Credit note request Karpas Maritime Ltd", "description": "The overage charges for MV Boreal Atoll look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-16 21:00"}, {"ticket_id": "MRL-102400", "created_at": "2025-08-07 16:56", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Invioce query - Kattegat Container Line", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-14 12:00"}, {"ticket_id": "MRL-102398", "created_at": "2025-08-07 20:25", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Hi support team,\n\nMaster on our vessel () reports very slow internet since Rotterdam departure. SNR fluctuating around 8.1 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-16 19:00"}, {"ticket_id": "MRL-102411", "created_at": "2025-08-08 00:05", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Meteor", "imo": "IMO 9276389", "subject": "Degraded VSAT performance on MT Baltic Meteor", "description": "Master on MT Baltic Meteor (IMO 9276389) reports very slow internet since Hamburg departure. SNR fluctuating around 8.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-16 14:00"}, {"ticket_id": "MRL-102418", "created_at": "2025-08-08 00:25", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Dear support team,\n\nWe see repeated link drops on our vessel. Modem log shows error E-3947 every few hours. Vessel currently Indian Ocean. ETA next port Aberdeen.\n\nBest regards,\nTechnical Dept, Ligurian Star Cruises", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-08 13:00"}, {"ticket_id": "MRL-102410", "created_at": "2025-08-08 02:05", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Nordic Navigator", "imo": "IMO 9347231", "subject": "Slow crew internet on MV Nordic Navigator", "description": "Captain of MV Nordic Navigator asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-17 13:00"}, {"ticket_id": "MRL-102402", "created_at": "2025-08-08 04:35", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "MV Coral Voyager: slow connection and packet loss", "description": "We see repeated link drops on MV Coral Voyager. Modem log shows error E-2508 every few hours. Vessel currently South China Sea. ETA next port Tanjung Pelepas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-10 10:00"}, {"ticket_id": "MRL-102406", "created_at": "2025-08-08 04:48", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Commissioning report pending - MV Kystfjord Draco", "description": "When can the install team board MV Kystfjord Draco in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-17 04:00"}, {"ticket_id": "MRL-102417", "created_at": "2025-08-08 06:04", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Scarlet Wave", "imo": "IMO 9501100", "subject": "High latency reported by master, MV Scarlet Wave", "description": "We see repeated link drops on MV Scarlet Wave. Modem log shows error E-9354 every few hours. Vessel currently Indian Ocean. ETA next port Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-09 07:00"}, {"ticket_id": "MRL-102415", "created_at": "2025-08-08 06:45", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Tide", "imo": "IMO 9108609", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV SOLSTICE TIDE", "description": "We need the crew welfare package activated on MV Solstice Tide before next crew change in Cape Town.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-09 01:00"}, {"ticket_id": "MRL-102409", "created_at": "2025-08-08 06:54", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Iron Rigel", "imo": "IMO 9806720", "subject": "MV Iron Rigel - link keeps dropping since yesterdya", "description": "Master on MV Iron Rigel (IMO 9806720) reports very slow internet since Hamburg departure. SNR fluctuating around 4.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-14 21:00"}, {"ticket_id": "MRL-102412", "created_at": "2025-08-08 07:21", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Nova", "imo": "IMO 9846225", "subject": "Antenna fault on MV Kystfjord Nova", "description": "Below-deck unit on MV Kystfjord Nova rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-13 03:00"}, {"ticket_id": "MRL-102404", "created_at": "2025-08-08 10:13", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "MV Equinox Atoll - link keeps dropping since yesterday", "description": "Master on MV Equinox Atoll (IMO 9469649) reports very slow internet since Rotterdam departure. SNR fluctuating around 8.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-08 14:00"}, {"ticket_id": "MRL-102407", "created_at": "2025-08-08 10:40", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "Contract documents request - Al Mirfa Offshore Marine", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-11 13:00"}, {"ticket_id": "MRL-102403", "created_at": "2025-08-08 15:49", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Falcon", "imo": "IMO 9795945", "subject": "Question about charges for MT Ivory Falcon", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-09 08:00"}, {"ticket_id": "MRL-102416", "created_at": "2025-08-08 18:49", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Meridian Spirit", "imo": "IMO 9885570", "subject": "HIGH LATENCY REPORTED BY MASTER, MV MERIDIAN SPIRIT", "description": "Dear support team,\n\nMaster on MV Meridian Spirit (IMO 9885570) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-16 12:00"}, {"ticket_id": "MRL-102405", "created_at": "2025-08-08 19:31", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Atoll", "imo": "IMO 9661106", "subject": "Degraded VSAT performance on MV Ostro Atoll", "description": "We see repeated link drops on MV Ostro Atoll. Modem log shows error E-8700 every few hours. Vessel currently Mediterranean. ETA next port Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-09 00:00"}, {"ticket_id": "MRL-102413", "created_at": "2025-08-08 20:46", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ivory Tern", "imo": "IMO 9332145", "subject": "No link on MV Ivory Tern since 0400 UTC", "description": "Complete outage on MV Ivory Tern. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-09 00:00"}, {"ticket_id": "MRL-102414", "created_at": "2025-08-08 21:48", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Ivory Comet", "imo": "IMO 9815874", "subject": "Slow crew internet on MV Ivory Comet", "description": "Crew wifi on MV Ivory Comet unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-11 23:00"}, {"ticket_id": "MRL-102408", "created_at": "2025-08-08 23:44", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Reef", "imo": "IMO 9259343", "subject": "MV Zephyr Reef - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Zephyr Reef. Modem log shows error E-7317 every few hours. Vessel currently Singapore Strait. ETA next port Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-10 13:00"}, {"ticket_id": "MRL-102420", "created_at": "2025-08-09 01:17", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Slow crew internet on MV Iron Current", "description": "Captain of MV Iron Current asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-10 12:00"}, {"ticket_id": "MRL-102421", "created_at": "2025-08-09 02:19", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Nordic Navigator", "imo": "IMO 9347231", "subject": "Phishing attempt reported by MV Nordic Navigator crew", "description": "Hi support team,\n\nCyber dashboard raised alert E-7719 for MV Nordic Navigator: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nDPA, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-10 01:00"}, {"ticket_id": "MRL-102425", "created_at": "2025-08-09 03:46", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Meteor", "imo": "IMO 9800001", "subject": "Suspicious traffic flagged - MV Equinox Meteor", "description": "Master of MV Equinox Meteor reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-10 08:00"}, {"ticket_id": "MRL-102424", "created_at": "2025-08-09 11:54", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Meteor", "imo": "IMO 9251353", "subject": "Slow crew internet on MT Austral Meteor", "description": "Crew wifi on MT Austral Meteor unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-13 00:00"}, {"ticket_id": "MRL-102426", "created_at": "2025-08-09 14:09", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Cobalt Current", "imo": "IMO 9889540", "subject": "CONTRACT DOCUMENTS REQUEST - RIAU STRAITS CARRIERS", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Riau Straits Carriers fleet. Can you set up an account?\n\nThanks and regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-12 11:00"}, {"ticket_id": "MRL-102419", "created_at": "2025-08-09 18:07", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Dawn", "imo": "IMO 9595175", "subject": "Crew wifi vouchers not working on MV Sirocco Dawn", "description": "Crew wifi on MV Sirocco Dawn unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-16 16:00"}, {"ticket_id": "MRL-102423", "created_at": "2025-08-09 20:07", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Boreal Meteor", "imo": "IMO 9857846", "subject": "Portal access for new ops manager - Øresund Bulk ApS", "description": "Our new operations manager needs portal access for the Øresund Bulk ApS fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-14 09:00"}, {"ticket_id": "MRL-102422", "created_at": "2025-08-09 21:45", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "Coverage question Gulf of Oman", "description": "Please send the current signed contract and SLA annex for Frisia Nordsee Bereederung, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-10 11:00"}, {"ticket_id": "MRL-102427", "created_at": "2025-08-09 22:24", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Carrier", "imo": "IMO 9686273", "subject": "MV Silver Carrier: BDU fault code E-7728", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Silver Carrier has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Adriatic Sun Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-10 16:00"}, {"ticket_id": "MRL-102428", "created_at": "2025-08-10 00:06", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "Complete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-11 15:00"}, {"ticket_id": "MRL-102431", "created_at": "2025-08-10 01:16", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "URGENT - MV Golden Current offlnie", "description": "Good day,\n\nMV Golden Current (IMO 9883974) has no connectivity at all. Antenna status LED red, error E-7661. Vessel in Arabian Sea. Please call the bridge sat phone.\n\nBest regards,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-08-10 05:00"}, {"ticket_id": "MRL-102433", "created_at": "2025-08-10 01:55", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Current", "imo": "IMO 9223112", "subject": "Plan change request for MV Ivory Current", "description": "We need the crew welfare package activated on MV Ivory Current before next crew change in Tanjung Pelepas.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-16 12:00"}, {"ticket_id": "MRL-102432", "created_at": "2025-08-10 03:34", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Coral Rigel", "imo": "IMO 9269336", "subject": "Invoice query - Lofoten Havfiske AS", "description": "We do not recognise line items on the latest invoice for FV Coral Rigel. Can you send a breakdown per service? Regards, Accounts team, Lofoten Havfiske AS.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-16 21:00"}, {"ticket_id": "MRL-102442", "created_at": "2025-08-10 04:58", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Harmattan Petrel", "imo": "IMO 9201164", "subject": "Activate crew wifi package on MV Harmattan Petrel", "description": "We need the crew welfare package activated on MV Harmattan Petrel before next crew change in Las Palmas.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-13 07:00"}, {"ticket_id": "MRL-102443", "created_at": "2025-08-10 06:30", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Albatross", "imo": "IMO 9494151", "subject": "Slow crew internet on MV Ivory Albatross", "description": "Good day,\n\nCrew wifi on MV Ivory Albatross unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nFleet Ops, Kattegat Container Line", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-18 23:00"}, {"ticket_id": "MRL-102439", "created_at": "2025-08-10 07:54", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Meteor", "imo": "IMO 9821081", "subject": "URGENT - MV Austral Meteor offline", "description": "Hi support team,\n\nMV Austral Meteor (IMO 9821081) has no connectivity at all. Antenna status LED red, error E-1027. Vessel in East China Sea. Please call the bridge sat phone.\n\nBest regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-11 15:00"}, {"ticket_id": "MRL-102435", "created_at": "2025-08-10 11:16", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Navigator", "imo": "IMO 9203588", "subject": "MV Iron Navigator - link keeps dropping since yesterday", "description": "Good day,\n\nWe see repeated link drops on MV Iron Navigator. Modem log shows error E-8073 every few hours. Vessel currently Mediterranean. ETA next port Rotterdam.\n\nBest regards,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-10 13:00"}, {"ticket_id": "MRL-102429", "created_at": "2025-08-10 11:24", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Sirocco Pioneer", "imo": "IMO 9805104", "subject": "MV Sirocco Pioneer: BDU fault code E-3269", "description": "Below-deck unit on MV Sirocco Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-17 02:00"}, {"ticket_id": "MRL-102434", "created_at": "2025-08-10 15:10", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "Crew wifi vouchers not working on MV Solstice Wave", "description": "Dear support team,\n\nCrew wifi on MV Solstice Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-13 12:00"}, {"ticket_id": "MRL-102437", "created_at": "2025-08-10 16:30", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Plan change request for MV Kystfjord Draco", "description": "MV Kystfjord Draco goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-16 15:00"}, {"ticket_id": "MRL-102441", "created_at": "2025-08-10 19:50", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "When can the install team board our vessel in Rotterdam? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-19 05:00"}, {"ticket_id": "MRL-102438", "created_at": "2025-08-10 20:36", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Spirit", "imo": "IMO 9300544", "subject": "High latency reported by master, MV Solstice pSirit", "description": "Performance on MV Solstice Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-18 02:00"}, {"ticket_id": "MRL-102436", "created_at": "2025-08-10 22:22", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "Suspicious traffic flagged - MV Golden Falcon", "description": "Cyber dashboard raised alert E-7749 for MV Golden Falcon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-10 08:00"}, {"ticket_id": "MRL-102430", "created_at": "2025-08-10 22:46", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Crest", "imo": "IMO 9521447", "subject": "Question about charges for MV Zephyr Crest", "description": "Requesting a copy of all invoices for the last quarter for Waddenzee Offshore BV fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-13 12:00"}, {"ticket_id": "MRL-102440", "created_at": "2025-08-10 22:46", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "Complete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-10 09:00"}, {"ticket_id": "MRL-102447", "created_at": "2025-08-11 04:53", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ivory Lagoon", "imo": "IMO 9725627", "subject": "Question about charges for MV Ivory Lagoon", "description": "Requesting a copy of all invoices for the last quarter for Karpas Maritime Ltd fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-12 11:00"}, {"ticket_id": "MRL-102445", "created_at": "2025-08-11 06:35", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Beacon", "imo": "IMO 9521887", "subject": "Antenna fault on MV Cobalt Beacon", "description": "After heavy weather the radome on MV Cobalt Beacon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-11 21:00"}, {"ticket_id": "MRL-102455", "created_at": "2025-08-11 07:04", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "Suspicious traffic flagged - MV Ostro Meteor", "description": "Master of MV Ostro Meteor reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-18 14:00"}, {"ticket_id": "MRL-102454", "created_at": "2025-08-11 08:21", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Spirit", "imo": "IMO 9420681", "subject": "Commissioning report pending - MV Zephyr Spirit", "description": "We are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-18 20:00"}, {"ticket_id": "MRL-102457", "created_at": "2025-08-11 08:25", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "New build connectivity setup Gascogne Gaz Maritime", "description": "When can the install team board MT Crimson Carrier in Busan? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-20 17:00"}, {"ticket_id": "MRL-102446", "created_at": "2025-08-11 09:09", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Atoll", "imo": "IMO 9651010", "subject": "Contract documents request - Baltic Amber Shipping", "description": "Our new operations manager needs portal access for the Baltic Amber Shipping fleet. Can you set up an account?", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-102453", "created_at": "2025-08-11 09:37", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Atoll", "imo": "IMO 9159488", "subject": "Phishing attempt reported by MV Emerald Atoll crew", "description": "Master of MV Emerald Atoll reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-11 21:00"}, {"ticket_id": "MRL-102444", "created_at": "2025-08-11 10:43", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Atoll", "imo": "IMO 9312157", "subject": "Contract documents request - Baltic Amber Shipping", "description": "Please send the current signed contract and SLA annex for Baltic Amber Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-14 14:00"}, {"ticket_id": "MRL-102450", "created_at": "2025-08-11 16:24", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Silver Vega", "imo": "IMO 9415129", "subject": "Crew data quota question - MV Silver Vega", "description": "Hello,\n\nCrew on MV Silver Vega cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-20 03:00"}, {"ticket_id": "MRL-102448", "created_at": "2025-08-11 16:32", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Spirit", "imo": "IMO 9389332", "subject": "Commissioning report pending - MV Levante Spirit", "description": "We are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-18 09:00"}, {"ticket_id": "MRL-102452", "created_at": "2025-08-11 17:01", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Trader", "imo": "IMO 9664146", "subject": "MV Arctic Trader: BDU fault code E-9778", "description": "Below-deck unit on MV Arctic Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-19 18:00"}, {"ticket_id": "MRL-102456", "created_at": "2025-08-11 17:12", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Navigator", "imo": "IMO 9203588", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV IRON NAVIGATOR", "description": "Hello,\n\nWe need the crew welfare package activated on MV Iron Navigator before next crew change in Aberdeen.\n\nThanks and regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-17 19:00"}, {"ticket_id": "MRL-102451", "created_at": "2025-08-11 17:26", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "Credit note request Thraki Produtc Tankers", "description": "Hello,\n\nThe overage charges for MT Scarlet Spirit look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-12 05:00"}, {"ticket_id": "MRL-102449", "created_at": "2025-08-11 18:32", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Arctic Vega", "imo": "IMO 9541588", "subject": "Antenna fault on MV Arctic Veag", "description": "ETO on MV Arctic Vega reports antenna stuck in azimuth, fault code E-2576. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-12 15:00"}, {"ticket_id": "MRL-102458", "created_at": "2025-08-11 21:55", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "No link on MV Arctic Falcon since 0400 UTC", "description": "Complete outage on MV Arctic Falcon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-11 10:00"}, {"ticket_id": "MRL-102459", "created_at": "2025-08-11 23:40", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Trader", "imo": "IMO 9664146", "subject": "MV Arctic Trader: complete loss of connectivity", "description": "MV Arctic Trader (IMO 9664146) has no connectivity at all. Antenna status LED red, error E-2140. Vessel in Malacca Strait. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-08-11 02:00"}, {"ticket_id": "MRL-102463", "created_at": "2025-08-12 01:07", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Pioneer", "imo": "IMO 9632167", "subject": "Phishing attempt reported by MV Crimson Pioneer crew", "description": "Cyber dashboard raised alert E-3611 for MV Crimson Pioneer: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-12 14:00"}, {"ticket_id": "MRL-102462", "created_at": "2025-08-12 02:05", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "Portal access for new ops manager - Karpas Maritime Ltd", "description": "Please send the current signed contract and SLA annex for Karpas Maritime Ltd, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-19 14:00"}, {"ticket_id": "MRL-102469", "created_at": "2025-08-12 03:11", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "Degraded VSAT performance on MV Scarlet Rigel", "description": "We see repeated link drops on MV Scarlet Rigel. Modem log shows error E-9444 every few hours. Vessel currently Baltic Sea. ETA next port Cape Town.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-19 17:00"}, {"ticket_id": "MRL-102466", "created_at": "2025-08-12 13:22", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "Invoice query - Armor Atlantique Armement", "description": "We do not recognise line items on the latest invoice for FV Sirocco Current. Can you send a breakdown per service? Regards, Accounts team, Armor Atlantique Armement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-19 10:00"}, {"ticket_id": "MRL-102470", "created_at": "2025-08-12 13:55", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Star", "imo": "IMO 9436056", "subject": "MV Cobalt Star - link keeps dropping since yesterday", "description": "Hello,\n\nPerformance on MV Cobalt Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-15 21:00"}, {"ticket_id": "MRL-102467", "created_at": "2025-08-12 14:03", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "Requesting a copy of all invoices for the last quarter for Bosphorus Crescent Denizcilik fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-16 14:00"}, {"ticket_id": "MRL-102464", "created_at": "2025-08-12 14:58", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Wave", "imo": "IMO 9369033", "subject": "Crew data quota question - MV Silver Wave", "description": "Crew on MV Silver Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-16 04:00"}, {"ticket_id": "MRL-102461", "created_at": "2025-08-12 15:24", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Breeze", "imo": "IMO 9278002", "subject": "Installation schedule for MV Sirocco Breeze", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-14 16:00"}, {"ticket_id": "MRL-102460", "created_at": "2025-08-12 18:00", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Polar Albatross", "imo": "IMO 9632351", "subject": "High latency reported by master, MT Polar Albatross", "description": "Performance on MT Polar Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-14 00:00"}, {"ticket_id": "MRL-102465", "created_at": "2025-08-12 21:09", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "ACTIVATE CREW WIFI PACKAGE ON OUR VESSEL", "description": "We need the crew welfare package activated on our vessel before next crew change in Singapore.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-21 11:00"}, {"ticket_id": "MRL-102468", "created_at": "2025-08-12 23:07", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Coral Orion", "imo": "IMO 9272383", "subject": "New build connectivity setup Polarlys Tank AS", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-17 14:00"}, {"ticket_id": "MRL-102478", "created_at": "2025-08-13 01:06", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Voyager", "imo": "IMO 9700914", "subject": "High latency reported by master, MV Austral Voyager", "description": "Master on MV Austral Voyager (IMO 9700914) reports very slow internet since Antwerp departure. SNR fluctuating around 7.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-21 08:00"}, {"ticket_id": "MRL-102480", "created_at": "2025-08-13 03:34", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "New build connectivity setup Firth of Clyde Carriers", "description": "Commissioning on MV Coral Voyager completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-14 05:00"}, {"ticket_id": "MRL-102482", "created_at": "2025-08-13 05:07", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Meridian Crest", "imo": "IMO 9290828", "subject": "Question about charges for MV Meridian Crest", "description": "We do not recognise line items on the latest invoice for MV Meridian Crest. Can you send a breakdown per service? Regards, Accounts team, Karpas Maritime Ltd.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-20 16:00"}, {"ticket_id": "MRL-102481", "created_at": "2025-08-13 07:22", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Spare part request - FV Arctic Meteor", "description": "Below-deck unit on FV Arctic Meteor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-13 13:00"}, {"ticket_id": "MRL-102476", "created_at": "2025-08-13 09:26", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Crest", "imo": "IMO 9521447", "subject": "Activate crew wifi package on MV Zephyr Crest", "description": "MV Zephyr Crest goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-15 19:00"}, {"ticket_id": "MRL-102472", "created_at": "2025-08-13 09:43", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ostro Falcon", "imo": "IMO 9354258", "subject": "Degraded VSAT performance on MV Ostro Falcon", "description": "Performance on MV Ostro Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-08-19 05:00"}, {"ticket_id": "MRL-102475", "created_at": "2025-08-13 10:04", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "Antenna fault on MV Levante Orion", "description": "After heavy weather the radome on MV Levante Orion has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-22 22:00"}, {"ticket_id": "MRL-102484", "created_at": "2025-08-13 10:55", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Atoll", "imo": "IMO 9506291", "subject": "MV Solstice Atoll: slow connection and packet loss", "description": "Performance on MV Solstice Atoll degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-14 07:00"}, {"ticket_id": "MRL-102473", "created_at": "2025-08-13 15:09", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Ivory Meteor", "imo": "IMO 9137349", "subject": "Phishing attempt reported by MV Ivory Meteor crew", "description": "Hello,\n\nCyber dashboard raised alert E-2587 for MV Ivory Meteor: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nMarine Superintendent, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-18 08:00"}, {"ticket_id": "MRL-102479", "created_at": "2025-08-13 17:00", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "MV Ostro Voyager: BDU fault code E-7726", "description": "ETO on MV Ostro Voyager reports antenna stuck in azimuth, fault code E-5362. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-14 20:00"}, {"ticket_id": "MRL-102474", "created_at": "2025-08-13 20:49", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Lagoon", "imo": "IMO 9642124", "subject": "No link on MV Cobalt Lagoon since 0400 UTC", "description": "Complete outage on MV Cobalt Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-13 07:00"}, {"ticket_id": "MRL-102471", "created_at": "2025-08-13 20:54", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "Slow crew internet on MV Zephyr Rigel", "description": "Dear support team,\n\nCrew wifi on MV Zephyr Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-20 07:00"}, {"ticket_id": "MRL-102483", "created_at": "2025-08-13 22:13", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Star", "imo": "IMO 9798832", "subject": "High latency reported by master, MT Solstice Star", "description": "Master on MT Solstice Star (IMO 9798832) reports very slow internet since Cape Town departure. SNR fluctuating around 5.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-22 09:00"}, {"ticket_id": "MRL-102477", "created_at": "2025-08-13 22:56", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Azure Guardian", "imo": "IMO 9467134", "subject": "Invoice query - Thraki Product Tankers", "description": "Requesting a copy of all invoices for the last quarter for Thraki Product Tankers fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-17 22:00"}, {"ticket_id": "MRL-102490", "created_at": "2025-08-14 00:41", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "Dear support team,\n\nWhen can the install team board our vessel in Jebel Ali? Vessel alongside for 5 days from Monday.\n\nBest regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-16 04:00"}, {"ticket_id": "MRL-102495", "created_at": "2025-08-14 02:05", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Austral Lyra", "imo": "IMO 9865659", "subject": "Coverage question Baltic Sea", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Lofoten Havfiske AS fleet. Can you set up an account?\n\nThanks and regards,\nDPA, Lofoten Havfiske AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-16 00:00"}, {"ticket_id": "MRL-102492", "created_at": "2025-08-14 02:48", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Star", "imo": "IMO 9804708", "subject": "Spare part request - MV Silver Star", "description": "Dear support team,\n\nETO on MV Silver Star reports antenna stuck in azimuth, fault code E-7708. Manual repointing works temporarily. Requesting service visit in Shanghai.\n\nBest regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-15 22:00"}, {"ticket_id": "MRL-102486", "created_at": "2025-08-14 05:49", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Lyra", "imo": "IMO 9318412", "subject": "MV Ivory Lyra: BDU fault code E-4059", "description": "ETO on MV Ivory Lyra reports antenna stuck in azimuth, fault code E-2927. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-22 23:00"}, {"ticket_id": "MRL-102493", "created_at": "2025-08-14 07:31", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Tide", "imo": "IMO 9108609", "subject": "Slow crew internet on MV Solstice Tide", "description": "Captain of MV Solstice Tide asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-22 18:00"}, {"ticket_id": "MRL-102491", "created_at": "2025-08-14 08:27", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Carrier", "imo": "IMO 9476329", "subject": "MV OSTRO CARRIER: COMPLETE LOSS OF CONNECTIVITY", "description": "MV Ostro Carrier (IMO 9476329) has no connectivity at all. Antenna status LED red, error E-1252. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-14 19:00"}, {"ticket_id": "MRL-102499", "created_at": "2025-08-14 11:32", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Coral Tide", "imo": "IMO 9176022", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Do you have LEO coverage in Gulf of Aden? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-21 13:00"}, {"ticket_id": "MRL-102496", "created_at": "2025-08-14 12:15", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Polar Meteor", "imo": "IMO 9846201", "subject": "New build ocnnectivity setup Agulhas Current Shipping", "description": "When can the install team board MV Polar Meteor in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-15 13:00"}, {"ticket_id": "MRL-102502", "created_at": "2025-08-14 12:56", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Guardian", "imo": "IMO 9871543", "subject": "Activate crew wifi package on MV Arctic Guardian", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Arctic Guardian before next crew change in Jebel Ali.\n\nBrgds,\nDPA, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-19 02:00"}, {"ticket_id": "MRL-102500", "created_at": "2025-08-14 14:16", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Tern", "imo": "IMO 9273052", "subject": "Antenna fault on MV Arctic Tern", "description": "ETO on MV Arctic Tern reports antenna stuck in azimuth, fault code E-1563. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-16 07:00"}, {"ticket_id": "MRL-102498", "created_at": "2025-08-14 15:54", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Wave", "imo": "IMO 9667629", "subject": "High latency reported by master, MV Emerald Wave", "description": "Master on MV Emerald Wave (IMO 9667629) reports very slow internet since Santos departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-15 19:00"}, {"ticket_id": "MRL-102487", "created_at": "2025-08-14 15:55", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Coral Falcon", "imo": "IMO 9297498", "subject": "Phishing attempt reported by MV Coral Falcon crew", "description": "Good day,\n\nMaster of MV Coral Falcon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nFleet Ops, Agulhas Current Shipping", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-102489", "created_at": "2025-08-14 15:58", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Mistral Petrel", "imo": "IMO 9407055", "subject": "Activate crew wifi package on MV Mistral Petrel", "description": "Please upgrade MV Mistral Petrel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-20 04:00"}, {"ticket_id": "MRL-102503", "created_at": "2025-08-14 20:30", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Meteor", "imo": "IMO 9372585", "subject": "Antenna fault on MV Zephyr Meteor", "description": "Hello,\n\nETO on MV Zephyr Meteor reports antenna stuck in azimuth, fault code E-8106. Manual repointing works temporarily. Requesting service visit in Hamburg.\n\nBrgds,\nDPA, Kattegat Container Line", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-15 22:00"}, {"ticket_id": "MRL-102494", "created_at": "2025-08-14 21:11", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Polar Beacon", "imo": "IMO 9856024", "subject": "MV Polar Beacon - link keeps dropping since yesterday", "description": "Performance on MV Polar Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-14 06:00"}, {"ticket_id": "MRL-102485", "created_at": "2025-08-14 22:17", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Sapphire Comet", "imo": "IMO 9136840", "subject": "MT Sapphire Comet: BDU fault code E-4574", "description": "After heavy weather the radome on MT Sapphire Comet has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-14 20:00"}, {"ticket_id": "MRL-102497", "created_at": "2025-08-14 22:29", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-20 13:00"}, {"ticket_id": "MRL-102488", "created_at": "2025-08-14 23:19", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Levante Tide", "imo": "IMO 9332664", "subject": "Crew wifi vouchers not working on MV Levante Tide", "description": "Captain of MV Levante Tide asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-16 05:00"}, {"ticket_id": "MRL-102501", "created_at": "2025-08-14 23:58", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Amber Altair", "imo": "IMO 9464986", "subject": "High latency reported by master, MV Amber Altair", "description": "Performance on MV Amber Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-14 15:00"}, {"ticket_id": "MRL-102507", "created_at": "2025-08-15 00:30", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Voyager", "imo": "IMO 9811048", "subject": "Spare part request - MV Cobalt Voyager", "description": "ETO on MV Cobalt Voyager reports antenna stuck in azimuth, fault code E-8460. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-16 18:00"}, {"ticket_id": "MRL-102510", "created_at": "2025-08-15 01:23", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Hi support team,\n\nWe need the crew welfare package activated on our vessel before next crew change in Rotterdam.\n\nBrgds,\nFleet Ops, Botnia Ice Class Oy", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-19 11:00"}, {"ticket_id": "MRL-102505", "created_at": "2025-08-15 05:25", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Altair", "imo": "IMO 9210919", "subject": "QUESTION ABOUT CHARGES FOR MV SOLSTICE ALTAIR", "description": "We do not recognise line items on the latest invoice for MV Solstice Altair. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-24 01:00"}, {"ticket_id": "MRL-102504", "created_at": "2025-08-15 06:50", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "Activate crew wifi package on MV Cobalt Tern", "description": "Hello,\n\nMV Cobalt Tern goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nDPA, Baltic Amber Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-16 15:00"}, {"ticket_id": "MRL-102512", "created_at": "2025-08-15 06:56", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Polar Lyra", "imo": "IMO 9465435", "subject": "Question about charges for MV Polar Lyra", "description": "The overage charges for MV Polar Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-21 15:00"}, {"ticket_id": "MRL-102506", "created_at": "2025-08-15 09:01", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Golden Lyra", "imo": "IMO 9218521", "subject": "No link on MV Gloden Lyra since 0400 UTC", "description": "MV Golden Lyra (IMO 9218521) has no connectivity at all. Antenna status LED red, error E-5522. Vessel in South Atlantic. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-15 09:00"}, {"ticket_id": "MRL-102508", "created_at": "2025-08-15 21:03", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Crest", "imo": "IMO 9521447", "subject": "MV Zephyr Crest - link keeps dropipng since yesterday", "description": "Performance on MV Zephyr Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-23 02:00"}, {"ticket_id": "MRL-102509", "created_at": "2025-08-15 21:41", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Cyber dashboard raised alert E-3959 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-16 07:00"}, {"ticket_id": "MRL-102511", "created_at": "2025-08-15 21:58", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Boreal Pioneer", "imo": "IMO 9339416", "subject": "Installation schedule for MV Boreal Pioneer", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nDPA, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-18 16:00"}, {"ticket_id": "MRL-102526", "created_at": "2025-08-16 00:16", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Tramontane Breeze", "imo": "IMO 9864710", "subject": "Suspicious traffci flagged - MT Tramontane Breeze", "description": "Master of MT Tramontane Breeze reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-22 13:00"}, {"ticket_id": "MRL-102530", "created_at": "2025-08-16 00:33", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Atoll", "imo": "IMO 9651010", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV BALTIC ATOLL", "description": "Please upgrade MV Baltic Atoll to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-24 03:00"}, {"ticket_id": "MRL-102527", "created_at": "2025-08-16 01:27", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "Sealink Cyber alert on MV Silver Tern", "description": "Cyber dashboard raised alert E-1263 for MV Silver Tern: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-16 12:00"}, {"ticket_id": "MRL-102524", "created_at": "2025-08-16 04:30", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Star", "imo": "IMO 9804708", "subject": "Invoice query - Frisia Nordsee Bereederung", "description": "Requesting a copy of all invoices for the last quarter for Frisia Nordsee Bereederung fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-24 05:00"}, {"ticket_id": "MRL-102528", "created_at": "2025-08-16 05:22", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "Phishing attempt reported by MV Harmattan Tern crew", "description": "Hi support team,\n\nCyber dashboard raised alert E-3835 for MV Harmattan Tern: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-16 10:00"}, {"ticket_id": "MRL-102529", "created_at": "2025-08-16 08:58", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "Crew wifi vouchers not working on MV Golden Lagoon", "description": "Captain of MV Golden Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-22 14:00"}, {"ticket_id": "MRL-102519", "created_at": "2025-08-16 10:42", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-20 01:00"}, {"ticket_id": "MRL-102515", "created_at": "2025-08-16 13:33", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Current", "imo": "IMO 9660671", "subject": "MV Austral Current: BDU fault code E-3479", "description": "Good day,\n\nAfter heavy weather the radome on MV Austral Current has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-22 00:00"}, {"ticket_id": "MRL-102520", "created_at": "2025-08-16 13:48", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Ivory Trader", "imo": "IMO 9830161", "subject": "Plan change request for FV Ivory Trader", "description": "Please upgrade FV Ivory Trader to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-25 08:00"}, {"ticket_id": "MRL-102517", "created_at": "2025-08-16 13:54", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Breeze", "imo": "IMO 9402380", "subject": "Question about charges for MT Coral Breeze", "description": "The overage charges for MT Coral Breeze look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-20 04:00"}, {"ticket_id": "MRL-102518", "created_at": "2025-08-16 13:59", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Orion", "imo": "IMO 9286372", "subject": "No link on MT Ivory Orion since 0400 UTC", "description": "MT Ivory Orion (IMO 9286372) has no connectivity at all. Antenna status LED red, error E-2492. Vessel in Mid Atlantic. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-17 17:00"}, {"ticket_id": "MRL-102522", "created_at": "2025-08-16 13:59", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Meridian Crest", "imo": "IMO 9290828", "subject": "Portal access for new ops manager - Karpas Maritime Ltd", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-18 06:00"}, {"ticket_id": "MRL-102516", "created_at": "2025-08-16 14:09", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "Suspicious traffic flagged - MV Nordic Tide", "description": "Dear support team,\n\nCyber dashboard raised alert E-5544 for MV Nordic Tide: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nTechnical Dept, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-21 13:00"}, {"ticket_id": "MRL-102521", "created_at": "2025-08-16 16:05", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "Activate crew wifi package on MT Scarlet Atoll", "description": "Please upgrade MT Scarlet Atoll to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-21 03:00"}, {"ticket_id": "MRL-102513", "created_at": "2025-08-16 16:59", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "NEW BUILD CONNECTIVITY SETUP WADDENZEE OFFSHORE BV", "description": "Good day,\n\nCommissioning on MV Golden Current completed last week but we never received the report. Please send.\n\nBest regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-23 13:00"}, {"ticket_id": "MRL-102525", "created_at": "2025-08-16 18:42", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Golden Horizon", "imo": "IMO 9431757", "subject": "Crew wifi vouchers not working on MV Golden Horizon", "description": "Hello,\n\nCrew on MV Golden Horizon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-20 05:00"}, {"ticket_id": "MRL-102514", "created_at": "2025-08-16 21:49", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "Suspend service on MV Austral Petrel during dryd ock", "description": "MV Austral Petrel goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-25 09:00"}, {"ticket_id": "MRL-102523", "created_at": "2025-08-16 22:07", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Star", "imo": "IMO 9507336", "subject": "MV Arctic Star - link keeps dropping since yesterday", "description": "Good day,\n\nMaster on MV Arctic Star (IMO 9507336) reports very slow internet since Santos departure. SNR fluctuating around 7.3 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-22 01:00"}, {"ticket_id": "MRL-102535", "created_at": "2025-08-17 02:54", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "Degraded VSAT performance on MV Coral Albatross", "description": "Performance on MV Coral Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-26 10:00"}, {"ticket_id": "MRL-102546", "created_at": "2025-08-17 07:28", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Amber Altair", "imo": "IMO 9464986", "subject": "Activate crew wifi package on MV Amber Altair", "description": "Please upgrade MV Amber Altair to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-23 04:00"}, {"ticket_id": "MRL-102534", "created_at": "2025-08-17 07:36", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Sapphire Altair", "imo": "IMO 9131280", "subject": "MV Sapphire Altair: complete loss of connectivity", "description": "Dear support team,\n\nMV Sapphire Altair (IMO 9131280) has no connectivity at all. Antenna status LED red, error E-9899. Vessel in Norwegian Sea. Please call the bridge sat phone.\n\nBest regards,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-17 03:00"}, {"ticket_id": "MRL-102540", "created_at": "2025-08-17 08:37", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Rigel", "imo": "IMO 9396397", "subject": "Plan change request for MT Scarlet Rigel", "description": "MT Scarlet Rigel goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-19 04:00"}, {"ticket_id": "MRL-102541", "created_at": "2025-08-17 09:04", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "MV Silver Meteor: slow conncetion and packet loss", "description": "Master on MV Silver Meteor (IMO 9752125) reports very slow internet since Santos departure. SNR fluctuating around 7.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-17 06:00"}, {"ticket_id": "MRL-102532", "created_at": "2025-08-17 10:00", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Coral Rigel", "imo": "IMO 9269336", "subject": "FV CORAL RIGEL - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Performance on FV Coral Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-17 14:00"}, {"ticket_id": "MRL-102545", "created_at": "2025-08-17 10:44", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Mistral Navigator", "imo": "IMO 9833424", "subject": "Spare part request - MV Mistral Navigator", "description": "Below-deck unit on MV Mistral Navigator rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-18 06:00"}, {"ticket_id": "MRL-102543", "created_at": "2025-08-17 11:59", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "Invoice query - Göta Älv Shortsea AB", "description": "The overage charges for MV Cobalt Reef look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-22 15:00"}, {"ticket_id": "MRL-102536", "created_at": "2025-08-17 12:16", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Sirocco Atoll", "imo": "IMO 9465552", "subject": "MV Sirocco Atoll: slow connection and packet loss", "description": "We see repeated link drops on MV Sirocco Atoll. Modem log shows error E-5271 every few hours. Vessel currently South Atlantic. ETA next port Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-24 12:00"}, {"ticket_id": "MRL-102544", "created_at": "2025-08-17 14:23", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "Activate crew wifi package on MV Nordic Carrier", "description": "Hi support team,\n\nPlease upgrade MV Nordic Carrier to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-21 16:00"}, {"ticket_id": "MRL-102533", "created_at": "2025-08-17 14:38", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Tramontane Comet", "imo": "IMO 9729491", "subject": "Degraded VSAT performance on FV Tramontane Comet", "description": "Hi support team,\n\nMaster on FV Tramontane Comet (IMO 9729491) reports very slow internet since Colombo departure. SNR fluctuating around 6.8 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Lofoten Havfiske AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-18 03:00"}, {"ticket_id": "MRL-102537", "created_at": "2025-08-17 15:42", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Pioneer", "imo": "IMO 9743239", "subject": "Spare part request - MV Nordic Pioneer", "description": "Below-deck unit on MV Nordic Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-19 00:00"}, {"ticket_id": "MRL-102538", "created_at": "2025-08-17 17:06", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Guardian", "imo": "IMO 9485801", "subject": "MV Crimson Guardian - link keeps dropping since yesterday", "description": "Performance on MV Crimson Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-20 21:00"}, {"ticket_id": "MRL-102539", "created_at": "2025-08-17 18:08", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Breeze", "imo": "IMO 9829552", "subject": "Plan change request for MT Ivory Breeze", "description": "MT Ivory Breeze goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-18 22:00"}, {"ticket_id": "MRL-102547", "created_at": "2025-08-17 18:18", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "Crew data quota question - MV Iron Vega", "description": "Captain of MV Iron Vega asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-26 06:00"}, {"ticket_id": "MRL-102531", "created_at": "2025-08-17 21:52", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Meteor", "imo": "IMO 9875197", "subject": "Commissioning report pending - MT Levante Meteor", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-24 07:00"}, {"ticket_id": "MRL-102542", "created_at": "2025-08-17 22:20", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Ivory Breeze", "imo": "IMO 9884239", "subject": "Crew data quota question - MV Ivory Breeze", "description": "Crew wifi on MV Ivory Breeze unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-25 13:00"}, {"ticket_id": "MRL-102548", "created_at": "2025-08-17 23:33", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "Invoice query - Armor Atlantique Armement", "description": "The overage charges for FV Equinox Navigator look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-20 01:00"}, {"ticket_id": "MRL-102550", "created_at": "2025-08-18 04:29", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "Coverage question Baltic Sea", "description": "Our new operations manager needs portal access for the Tirreno Blu Navigazione fleet. Can you set up an account?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-21 01:00"}, {"ticket_id": "MRL-102557", "created_at": "2025-08-18 08:31", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Tramontane Breeze", "imo": "IMO 9154751", "subject": "Degraded VSAT performance on MV Tramontane Breeze", "description": "Master on MV Tramontane Breeze (IMO 9154751) reports very slow internet since Rotterdam departure. SNR fluctuating around 5.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-19 08:00"}, {"ticket_id": "MRL-102553", "created_at": "2025-08-18 09:18", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Aurora Current", "imo": "IMO 9803132", "subject": "Invoice query - Gascogne Gaz Maritime", "description": "We do not recognise line items on the latest invoice for MT Aurora Current. Can you send a breakdown per service? Regards, Accounts team, Gascogne Gaz Maritime.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-26 03:00"}, {"ticket_id": "MRL-102560", "created_at": "2025-08-18 09:21", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "", "imo": "", "subject": "Contract documents request - Gascogne Gaz Maritime", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Gascogne Gaz Maritime, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-23 02:00"}, {"ticket_id": "MRL-102559", "created_at": "2025-08-18 12:25", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Wave", "imo": "IMO 9369033", "subject": "MV Silver Wave: slow connection and packet loss", "description": "We see repeated link drops on MV Silver Wave. Modem log shows error E-7500 every few hours. Vessel currently Indian Ocean. ETA next port Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-26 21:00"}, {"ticket_id": "MRL-102555", "created_at": "2025-08-18 12:29", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "MT Crimson Carrier - link keesp dropping since yesterday", "description": "Performance on MT Crimson Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-19 21:00"}, {"ticket_id": "MRL-102554", "created_at": "2025-08-18 13:05", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "Credit note request Baltic Amber Shipping", "description": "We do not recognise line items on the latest invoice for MV Cobalt Tern. Can you send a breakdown per service? Regards, Accounts team, Baltic Amber Shipping.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-24 09:00"}, {"ticket_id": "MRL-102556", "created_at": "2025-08-18 14:50", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "Degraded VSAT performance on MT Boreal Orion", "description": "We see repeated link drops on MT Boreal Orion. Modem log shows error E-7987 every few hours. Vessel currently Mid Atlantic. ETA next port Stavanger.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-19 12:00"}, {"ticket_id": "MRL-102549", "created_at": "2025-08-18 18:51", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Meteor", "imo": "IMO 9800001", "subject": "Commissioning report pending - MV Equinox Meteor", "description": "When can the install team board MV Equinox Meteor in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-25 16:00"}, {"ticket_id": "MRL-102552", "created_at": "2025-08-18 20:00", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "No link on our vessel since 0400 UTC", "description": "Hi support team,\n\nour vessel () has no connectivity at all. Antenna status LED red, error E-9107. Vessel in Mediterranean. Please call the bridge sat phone.\n\nBest regards,\nMarine Superintendent, Agulhas Current Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-18 20:00"}, {"ticket_id": "MRL-102551", "created_at": "2025-08-18 22:16", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "SEALINK CYBER ALERT ON MV BOREAL LAGOON", "description": "Cyber dashboard raised alert E-3040 for MV Boreal Lagoon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-19 19:00"}, {"ticket_id": "MRL-102558", "created_at": "2025-08-18 23:04", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "Slow crew internet on MV Nordci Petrel", "description": "Captain of MV Nordic Petrel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-23 16:00"}, {"ticket_id": "MRL-102569", "created_at": "2025-08-19 03:07", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Altair", "imo": "IMO 9530280", "subject": "URGENT - MV Crimson Altair offline", "description": "Complete outage on MV Crimson Altair. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-19 06:00"}, {"ticket_id": "MRL-102566", "created_at": "2025-08-19 05:02", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Pioneer", "imo": "IMO 9808596", "subject": "MV Levante Pioneer - link keeps dropping since yesterday", "description": "Master on MV Levante Pioneer (IMO 9808596) reports very slow internet since Las Palmas departure. SNR fluctuating around 7.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-19 21:00"}, {"ticket_id": "MRL-102568", "created_at": "2025-08-19 05:19", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Amber Beacon", "imo": "IMO 9174024", "subject": "Activate crew wifi package on MV Amber Beacon", "description": "We need the crew welfare package activated on MV Amber Beacon before next crew change in Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-21 06:00"}, {"ticket_id": "MRL-102562", "created_at": "2025-08-19 06:16", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Lyra", "imo": "IMO 9318412", "subject": "MV Ivory Lyra: BDU fault cdoe E-9415", "description": "ETO on MV Ivory Lyra reports antenna stuck in azimuth, fault code E-1087. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-28 01:00"}, {"ticket_id": "MRL-102567", "created_at": "2025-08-19 14:59", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "Commissioning report pending - MV Onyx Lagoon", "description": "Hi support team,\n\nCommissioning on MV Onyx Lagoon completed last week but we never received the report. Please send.\n\nThanks and regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-22 20:00"}, {"ticket_id": "MRL-102561", "created_at": "2025-08-19 16:17", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Carrier", "imo": "IMO 9276212", "subject": "Coverage question Norwegian Sea", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Nordhav Offshore AS fleet. Can you set up an account?\n\nBrgds,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-25 00:00"}, {"ticket_id": "MRL-102564", "created_at": "2025-08-19 18:39", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "NEW BUILD CONNECTIVITY SETUP AEGEAN MELTEMI LINES", "description": "Hello,\n\nWhen can the install team board MV Levante Orion in Santos? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-22 08:00"}, {"ticket_id": "MRL-102565", "created_at": "2025-08-19 18:42", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "High latency reported by master, MT Boreal Orion", "description": "Dear support team,\n\nPerformance on MT Boreal Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nTechnical Dept, Polarlys Tank AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-21 21:00"}, {"ticket_id": "MRL-102570", "created_at": "2025-08-19 20:27", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Harmattan Orion", "imo": "IMO 9278935", "subject": "Installation schedule for MV Harmattan Orion", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-27 13:00"}, {"ticket_id": "MRL-102563", "created_at": "2025-08-19 21:39", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Golden Breeze", "imo": "IMO 9892690", "subject": "Coverage question Mediterranean", "description": "Our new operations manager needs portal access for the Elbstrom Reederei GmbH fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-22 05:00"}, {"ticket_id": "MRL-102586", "created_at": "2025-08-20 00:12", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Aurora Current", "imo": "IMO 9803132", "subject": "Credit note request Gascogne Gaz Maritime", "description": "We do not recognise line items on the latest invoice for MT Aurora Current. Can you send a breakdown per service? Regards, Accounts team, Gascogne Gaz Maritime.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-23 10:00"}, {"ticket_id": "MRL-102582", "created_at": "2025-08-20 01:18", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Ivory Breeze", "imo": "IMO 9884239", "subject": "Crwe data quota question - MV Ivory Breeze", "description": "Crew wifi on MV Ivory Breeze unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-23 18:00"}, {"ticket_id": "MRL-102581", "created_at": "2025-08-20 01:58", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "our vessel goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-22 14:00"}, {"ticket_id": "MRL-102578", "created_at": "2025-08-20 03:43", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Aurora Horizon", "imo": "IMO 9223277", "subject": "Slow crew internet on MV Aurora Horizon", "description": "Captain of MV Aurora Horizon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-21 15:00"}, {"ticket_id": "MRL-102588", "created_at": "2025-08-20 05:18", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Scarlet Orion", "imo": "IMO 9279824", "subject": "No link on MV Scarlet Orion since 0400 UTC", "description": "Complete outage on MV Scarlet Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-21 10:00"}, {"ticket_id": "MRL-102574", "created_at": "2025-08-20 07:57", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "Coverage question Arabian Sea", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Waddenzee Offshore BV, we cannot locate our copy.\n\nBrgds,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-24 03:00"}, {"ticket_id": "MRL-102573", "created_at": "2025-08-20 09:02", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Baltic Spirit", "imo": "IMO 9523134", "subject": "Contract documents request - Al Mirfa Offshore Marine", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Al Mirfa Offshore Marine fleet. Can you set up an account?\n\nThanks and regards,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-28 22:00"}, {"ticket_id": "MRL-102580", "created_at": "2025-08-20 09:19", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Crest", "imo": "IMO 9668697", "subject": "Invoice query - Kowloon Pearl Navigation", "description": "The overage charges for MV Amber Crest look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-22 21:00"}, {"ticket_id": "MRL-102584", "created_at": "2025-08-20 10:08", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Current", "imo": "IMO 9223112", "subject": "High latency reported by master, MV Ivory Current", "description": "Hi support team,\n\nPerformance on MV Ivory Current degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-27 09:00"}, {"ticket_id": "MRL-102583", "created_at": "2025-08-20 14:37", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Amber Crest", "imo": "IMO 9239812", "subject": "Invoice query - Gascogne Gaz Maritime", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Gascogne Gaz Maritime fleet, our auditors are asking.\n\nBrgds,\nDPA, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-30 00:00"}, {"ticket_id": "MRL-102571", "created_at": "2025-08-20 17:05", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Equinox Wave", "imo": "IMO 9512680", "subject": "Crew wifi vouchers not working on MV Equinox Wave", "description": "Crew on MV Equinox Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-29 07:00"}, {"ticket_id": "MRL-102579", "created_at": "2025-08-20 17:18", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Onyx Orion", "imo": "IMO 9152911", "subject": "MV Onyx Orion: BDU fault code E-8636", "description": "After heavy weather the radome on MV Onyx Orion has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-21 17:00"}, {"ticket_id": "MRL-102575", "created_at": "2025-08-20 18:44", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Atoll", "imo": "IMO 9506291", "subject": "Coverage question Mediterranean", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Aegean Meltemi Lines, we cannot locate our copy.\n\nBrgds,\nDPA, Aegean Meltemi Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-21 16:00"}, {"ticket_id": "MRL-102577", "created_at": "2025-08-20 21:42", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Onyx Comet", "imo": "IMO 9592367", "subject": "Antenna fault on FV Onyx Cmoet", "description": "Good day,\n\nETO on FV Onyx Comet reports antenna stuck in azimuth, fault code E-4933. Manual repointing works temporarily. Requesting service visit in Jebel Ali.\n\nBrgds,\nMarine Superintendent, Lofoten Havfiske AS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-25 01:00"}, {"ticket_id": "MRL-102576", "created_at": "2025-08-20 21:46", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Azure Current", "imo": "IMO 9435014", "subject": "Crew wifi vouchers not working on MV Azure Current", "description": "Hello,\n\nCrew on MV Azure Current cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-28 20:00"}, {"ticket_id": "MRL-102585", "created_at": "2025-08-20 21:56", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Aurora Crest", "imo": "IMO 9697545", "subject": "Activate crew wifi package on MV Aurora Crest", "description": "Good day,\n\nWe need the crew welfare package activated on MV Aurora Crest before next crew change in Las Palmas.\n\nThanks and regards,\nFleet Ops, Melita Bulk Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-29 00:00"}, {"ticket_id": "MRL-102572", "created_at": "2025-08-20 23:47", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "Antenna fault on MV Baltic Trader", "description": "After heavy weather the radome on MV Baltic Trader has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-21 13:00"}, {"ticket_id": "MRL-102587", "created_at": "2025-08-20 23:58", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "Credit note request Konkan Coast Carriers", "description": "The overage charges for MV Mistral Falcon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-26 07:00"}, {"ticket_id": "MRL-102592", "created_at": "2025-08-21 00:15", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Ivory Breeze", "imo": "IMO 9884239", "subject": "Spare part request - MV Ivory Breeze", "description": "Below-deck unit on MV Ivory Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-21 07:00"}, {"ticket_id": "MRL-102603", "created_at": "2025-08-21 01:29", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "We need the crew welfare package activated on our vessel before next crew change in Busan.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-25 00:00"}, {"ticket_id": "MRL-102599", "created_at": "2025-08-21 01:50", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Question about charges for MV Amber Star", "description": "We do not recognise line items on the latest invoice for MV Amber Star. Can you send a breakdown per service? Regards, Accounts team, Kowloon Pearl Navigation.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-28 21:00"}, {"ticket_id": "MRL-102597", "created_at": "2025-08-21 02:20", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Carrier", "imo": "IMO 9556090", "subject": "Activate crew wifi package on MV Polar Carrier", "description": "We need the crew welfare package activated on MV Polar Carrier before next crew change in Hamburg.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-102596", "created_at": "2025-08-21 04:47", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Onyx Rigel", "imo": "IMO 9539119", "subject": "Suspend service on MV Onyx Rigel during dry dock", "description": "We need the crew welfare package activated on MV Onyx Rigel before next crew change in Stavanger.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-23 17:00"}, {"ticket_id": "MRL-102591", "created_at": "2025-08-21 05:24", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Commissioning report pending - MV Iron Current", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.\n\nBest regards,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-29 14:00"}, {"ticket_id": "MRL-102600", "created_at": "2025-08-21 05:36", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Master on our vessel () reports very slow internet since Singapore departure. SNR fluctuating around 7.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-29 20:00"}, {"ticket_id": "MRL-102602", "created_at": "2025-08-21 08:44", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-25 13:00"}, {"ticket_id": "MRL-102593", "created_at": "2025-08-21 09:41", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Wave", "imo": "IMO 9486300", "subject": "Coverage question Norwegian Sea", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Waddenzee Offshore BV, we cannot locate our copy.\n\nBrgds,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-25 04:00"}, {"ticket_id": "MRL-102604", "created_at": "2025-08-21 11:35", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Baltic Star", "imo": "IMO 9278521", "subject": "Contract documents request - Kattegat Container Line", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-27 10:00"}, {"ticket_id": "MRL-102590", "created_at": "2025-08-21 13:11", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "Phishing attempt reported by MV Onyx Wave crew", "description": "Master of MV Onyx Wave reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-30 03:00"}, {"ticket_id": "MRL-102589", "created_at": "2025-08-21 15:06", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "QUESTION ABOUT CHARGES FOR MV NORDIC CARRIER", "description": "The overage charges for MV Nordic Carrier look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-26 18:00"}, {"ticket_id": "MRL-102601", "created_at": "2025-08-21 15:19", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "Commissioning report pending - MV Amber Reef", "description": "Hi support team,\n\nCommissioning on MV Amber Reef completed last week but we never received the report. Please send.\n\nBrgds,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-26 21:00"}, {"ticket_id": "MRL-102595", "created_at": "2025-08-21 19:48", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Tramontane Breeze", "imo": "IMO 9864710", "subject": "Slow crew internet on MT Tramontane Breeze", "description": "Captain of MT Tramontane Breeze asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-24 11:00"}, {"ticket_id": "MRL-102594", "created_at": "2025-08-21 20:52", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Tramontane Atoll", "imo": "IMO 9744726", "subject": "Invoice query - Melita Bulk Carriers", "description": "The overage charges for MV Tramontane Atoll look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-30 04:00"}, {"ticket_id": "MRL-102598", "created_at": "2025-08-21 22:48", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "High latency reported by master, MV Meridian Petrel", "description": "We see repeated link drops on MV Meridian Petrel. Modem log shows error E-9720 every few hours. Vessel currently Baltic Sea. ETA next port Stavanger.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-25 01:00"}, {"ticket_id": "MRL-102622", "created_at": "2025-08-22 00:31", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Suspicious traffic flagged - MV Kystfjord Vega", "description": "Dear support team,\n\nCyber dashboard raised alert E-5462 for MV Kystfjord Vega: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-22 19:00"}, {"ticket_id": "MRL-102607", "created_at": "2025-08-22 02:19", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Sirocco Pioneer", "imo": "IMO 9805104", "subject": "Suspend service on MV Sirocco Pioneer during dry dock", "description": "Hello,\n\nMV Sirocco Pioneer goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nFleet Ops, Skagerrak Link Ferries", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-30 18:00"}, {"ticket_id": "MRL-102613", "created_at": "2025-08-22 03:06", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Tide", "imo": "IMO 9762376", "subject": "MV Polar Tide: slow connection and packet loss", "description": "Master on MV Polar Tide (IMO 9762376) reports very slow internet since Shanghai departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-22 13:00"}, {"ticket_id": "MRL-102619", "created_at": "2025-08-22 07:21", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Current", "imo": "IMO 9260328", "subject": "Invoice queyr - Kattegat Container Line", "description": "The overage charges for MV Zephyr Current look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-31 12:00"}, {"ticket_id": "MRL-102609", "created_at": "2025-08-22 08:02", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "MV Amber Current: BDU fault code E-5098", "description": "After heavy weather the radome on MV Amber Current has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-30 17:00"}, {"ticket_id": "MRL-102615", "created_at": "2025-08-22 08:04", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Sirocco Voyager", "imo": "IMO 9630925", "subject": "CREDIT NOTE REQUEST ØRESUND BULK APS", "description": "The overage charges for MV Sirocco Voyager look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-29 15:00"}, {"ticket_id": "MRL-102612", "created_at": "2025-08-22 10:59", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Master on our vessel () reports very slow internet since Hamburg departure. SNR fluctuating around 8.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-102617", "created_at": "2025-08-22 11:24", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Arctic Atoll", "imo": "IMO 9343065", "subject": "High latency reported by master, MV Arctic Atoll", "description": "Hi support team,\n\nWe see repeated link drops on MV Arctic Atoll. Modem log shows error E-1357 every few hours. Vessel currently South China Sea. ETA next port Rotterdam.\n\nBrgds,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-23 23:00"}, {"ticket_id": "MRL-102606", "created_at": "2025-08-22 12:20", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "Invoice query - Agulhas Current Shipping", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-31 09:00"}, {"ticket_id": "MRL-102611", "created_at": "2025-08-22 13:27", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Tide", "imo": "IMO 9728497", "subject": "Sealink Cyber alert on MV Equinox Tide", "description": "Master of MV Equinox Tide reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-22 06:00"}, {"ticket_id": "MRL-102614", "created_at": "2025-08-22 13:51", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Boreal Albatross", "imo": "IMO 9749324", "subject": "Portal access for new ops manager - Firth of Clyde Carriers", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-25 08:00"}, {"ticket_id": "MRL-102620", "created_at": "2025-08-22 14:07", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Atoll", "imo": "IMO 9267508", "subject": "Suspicious traffic flagged - FV Sirocco Atoll", "description": "Hello,\n\nCyber dashboard raised alert E-8214 for FV Sirocco Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nMarine Superintendent, Armor Atlantique Armement", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-23 20:00"}, {"ticket_id": "MRL-102605", "created_at": "2025-08-22 14:33", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Harmattan Voyager", "imo": "IMO 9211913", "subject": "Antenna fault on FV Harmattan Voyager", "description": "Below-deck unit on FV Harmattan Voyager rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-22 21:00"}, {"ticket_id": "MRL-102610", "created_at": "2025-08-22 15:01", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Coral Falcon", "imo": "IMO 9297498", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV CORAL FALCON", "description": "Crew wifi on MV Coral Falcon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-24 06:00"}, {"ticket_id": "MRL-102621", "created_at": "2025-08-22 15:31", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Dear support team,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Ligurian Star Cruises", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-22 15:00"}, {"ticket_id": "MRL-102616", "created_at": "2025-08-22 15:38", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Silver Vega", "imo": "IMO 9415129", "subject": "Degraded VSAT performance on MV Silver Vega", "description": "Master on MV Silver Vega (IMO 9415129) reports very slow internet since Stavanger departure. SNR fluctuating around 7.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-23 15:00"}, {"ticket_id": "MRL-102623", "created_at": "2025-08-22 20:48", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-30 05:00"}, {"ticket_id": "MRL-102608", "created_at": "2025-08-22 21:30", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Crest", "imo": "IMO 9367205", "subject": "Installation schedule for MV Ivory Crest", "description": "Commissioning on MV Ivory Crest completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-31 15:00"}, {"ticket_id": "MRL-102618", "created_at": "2025-08-22 23:02", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Current", "imo": "IMO 9260328", "subject": "SLOW CREW INTERNET ON MV ZEPHYR CURRENT", "description": "Crew wifi on MV Zephyr Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-24 11:00"}, {"ticket_id": "MRL-102629", "created_at": "2025-08-23 00:27", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Rigel", "imo": "IMO 9634684", "subject": "NO LINK ON MV IVORY RIGEL SINCE 0400 UTC", "description": "Complete outage on MV Ivory Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-24 14:00"}, {"ticket_id": "MRL-102624", "created_at": "2025-08-23 02:26", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Spirit", "imo": "IMO 9389332", "subject": "Crew wifi vouchers not working on MV Levante Spirit", "description": "Captain of MV Levante Spirit asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-30 12:00"}, {"ticket_id": "MRL-102636", "created_at": "2025-08-23 04:21", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Aurora Breeze", "imo": "IMO 9336476", "subject": "Plan change request for MV Aurora Breeze", "description": "Please upgrade MV Aurora Breeze to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-31 23:00"}, {"ticket_id": "MRL-102631", "created_at": "2025-08-23 07:39", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Atoll", "imo": "IMO 9350575", "subject": "Plan change request for MV Onyx Atoll", "description": "We need the crew welfare package activated on MV Onyx Atoll before next crew change in Tanjung Pelepas.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-27 03:00"}, {"ticket_id": "MRL-102630", "created_at": "2025-08-23 09:33", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Arctic Wave", "imo": "IMO 9207259", "subject": "Antenna fault on MV Arctic Wave", "description": "Good day,\n\nAfter heavy weather the radome on MV Arctic Wave has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-24 20:00"}, {"ticket_id": "MRL-102628", "created_at": "2025-08-23 12:27", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Ivory Meteor", "imo": "IMO 9137349", "subject": "Coverage question Arabian Sea", "description": "Do you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-29 19:00"}, {"ticket_id": "MRL-102626", "created_at": "2025-08-23 14:40", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Falcon", "imo": "IMO 9663740", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Please send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-28 13:00"}, {"ticket_id": "MRL-102632", "created_at": "2025-08-23 15:22", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Lyra", "imo": "IMO 9810094", "subject": "High latency reported by master, MV Nordic Lyra", "description": "Performance on MV Nordic Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-24 13:00"}, {"ticket_id": "MRL-102633", "created_at": "2025-08-23 19:40", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Spirit", "imo": "IMO 9738727", "subject": "Activate crew wifi package on MV Silver Spirit", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Silver Spirit before next crew change in Stavanger.\n\nBrgds,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-29 08:00"}, {"ticket_id": "MRL-102627", "created_at": "2025-08-23 21:08", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "No link on MV Tramontane Voyager since 0400 UTC", "description": "Complete outage on MV Tramontane Voyager. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-08-23 09:00"}, {"ticket_id": "MRL-102635", "created_at": "2025-08-23 22:49", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Boreal Vega", "imo": "IMO 9730206", "subject": "Contract documents request - Hormuz Falcon Tankers", "description": "Please send the current signed contract and SLA annex for Hormuz Falcon Tankers, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-27 16:00"}, {"ticket_id": "MRL-102634", "created_at": "2025-08-23 23:15", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "MT Nordic Tide - link keeps dropping since yesterday", "description": "Hi support team,\n\nMaster on MT Nordic Tide (IMO 9571698) reports very slow internet since Piraeus departure. SNR fluctuating around 8.0 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nFleet Ops, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-27 03:00"}, {"ticket_id": "MRL-102625", "created_at": "2025-08-23 23:51", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Invoice query - Celtic Sea Trawlers Ltd", "description": "Requesting a copy of all invoices for the last quarter for Celtic Sea Trawlers Ltd fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-27 00:00"}, {"ticket_id": "MRL-102646", "created_at": "2025-08-24 00:28", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Nordic Trader", "imo": "IMO 9261554", "subject": "URGENT - MV Nordic Trader offline", "description": "Hi support team,\n\nComplete outage on MV Nordic Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-25 09:00"}, {"ticket_id": "MRL-102641", "created_at": "2025-08-24 02:54", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Baltic Voyager", "imo": "IMO 9252591", "subject": "Portal access for new ops manager - Agulhas Current Shipping", "description": "Do you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-31 06:00"}, {"ticket_id": "MRL-102637", "created_at": "2025-08-24 04:05", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Harmattan Reef", "imo": "IMO 9843883", "subject": "Plan change request for MV Harmattan Reef", "description": "Please upgrade MV Harmattan Reef to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-31 16:00"}, {"ticket_id": "MRL-102643", "created_at": "2025-08-24 04:40", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "MV Scarlet Trader: slow connection and packet loss", "description": "Master on MV Scarlet Trader (IMO 9630195) reports very slow internet since Busan departure. SNR fluctuating around 7.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-24 15:00"}, {"ticket_id": "MRL-102651", "created_at": "2025-08-24 04:57", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Mistral Current", "imo": "IMO 9774678", "subject": "Protal access for new ops manager - Aegean Meltemi Lines", "description": "Please send the current signed contract and SLA annex for Aegean Meltemi Lines, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-01 22:00"}, {"ticket_id": "MRL-102649", "created_at": "2025-08-24 04:58", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Levante Horizon", "imo": "IMO 9462914", "subject": "MV Levante Horizon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Levante Horizon. Modem log shows error E-7849 every few hours. Vessel currently Baltic Sea. ETA next port Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-28 12:00"}, {"ticket_id": "MRL-102642", "created_at": "2025-08-24 06:28", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Portal access for new ops manager - Kowloon Pearl Navigation", "description": "Do you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-25 22:00"}, {"ticket_id": "MRL-102638", "created_at": "2025-08-24 06:42", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "Antenna fault on MV Amber Pioneer", "description": "Hello,\n\nETO on MV Amber Pioneer reports antenna stuck in azimuth, fault code E-3157. Manual repointing works temporarily. Requesting service visit in Piraeus.\n\nBest regards,\nTechnical Dept, Skagerrak Link Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-25 14:00"}, {"ticket_id": "MRL-102640", "created_at": "2025-08-24 09:27", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Iron Orion", "imo": "IMO 9614476", "subject": "High latency reported by master, MV Iron Orion", "description": "Hi support team,\n\nMaster on MV Iron Orion (IMO 9614476) reports very slow internet since Aberdeen departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Ligurian Star Cruises", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-30 04:00"}, {"ticket_id": "MRL-102647", "created_at": "2025-08-24 10:37", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "MV Polar Albatross: BDU fault code E-2134", "description": "Below-deck unit on MV Polar Albatross rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-25 10:00"}, {"ticket_id": "MRL-102645", "created_at": "2025-08-24 12:42", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Harmattan Breeze", "imo": "IMO 9786554", "subject": "MV Harmattan Breeze: complete loss of connectivity", "description": "Complete outage on MV Harmattan Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-25 02:00"}, {"ticket_id": "MRL-102644", "created_at": "2025-08-24 16:37", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Austral Crest", "imo": "IMO 9854739", "subject": "Antenna fault on MV Austral Crest", "description": "After heavy weather the radome on MV Austral Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-24 22:00"}, {"ticket_id": "MRL-102650", "created_at": "2025-08-24 18:31", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "Suspend service on MV Arctic Horizon during dry dock", "description": "Please upgrade MV Arctic Horizon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-02 07:00"}, {"ticket_id": "MRL-102648", "created_at": "2025-08-24 18:58", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Levante Reef", "imo": "IMO 9446441", "subject": "High latency reported by master, MV Levante Reef", "description": "Performance on MV Levante Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-29 20:00"}, {"ticket_id": "MRL-102639", "created_at": "2025-08-24 19:14", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "Degraded VSAT performance on MV Coral Voyager", "description": "Performance on MV Coral Voyager degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-24 22:00"}, {"ticket_id": "MRL-102652", "created_at": "2025-08-24 20:01", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "MV Austral Vega: BDU fault code E-6034", "description": "Dear support team,\n\nETO on MV Austral Vega reports antenna stuck in azimuth, fault code E-7333. Manual repointing works temporarily. Requesting service visit in Las Palmas.\n\nBrgds,\nDPA, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-27 19:00"}, {"ticket_id": "MRL-102655", "created_at": "2025-08-25 00:04", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "Spare part request - MV Equinox Carrier", "description": "Below-deck unit on MV Equinox Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-26 17:00"}, {"ticket_id": "MRL-102662", "created_at": "2025-08-25 02:12", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Meridian Altair", "imo": "IMO 9219094", "subject": "Suspend service on MV Meridian Altair during dry dock", "description": "We need the crew welfare package activated on MV Meridian Altair before next crew change in Cape Town.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-26 20:00"}, {"ticket_id": "MRL-102664", "created_at": "2025-08-25 02:18", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "High latency reported by master, FV Levante Rigel", "description": "Master on FV Levante Rigel (IMO 9511844) reports very slow internet since Piraeus departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-26 05:00"}, {"ticket_id": "MRL-102666", "created_at": "2025-08-25 04:16", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Rigel", "imo": "IMO 9398905", "subject": "Credit note request Frisia Nordsee Bereederung", "description": "The overage charges for MV Arctic Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-01 09:00"}, {"ticket_id": "MRL-102657", "created_at": "2025-08-25 05:16", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Mistral Petrel", "imo": "IMO 9407055", "subject": "MV Mistral Petrel - link keeps dropping since yesterday", "description": "Performance on MV Mistral Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-26 18:00"}, {"ticket_id": "MRL-102653", "created_at": "2025-08-25 05:35", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Austral Crest", "imo": "IMO 9854739", "subject": "MV Austral Crest: complete loss of connectivity", "description": "Dear support team,\n\nComplete outage on MV Austral Crest. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-26 15:00"}, {"ticket_id": "MRL-102665", "created_at": "2025-08-25 07:04", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Arctic Wave", "imo": "IMO 9207259", "subject": "Credit note request Atlântico Sul Navegação", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Arctic Wave. Can you send a breakdown per service? Regards, Accounts team, Atlântico Sul Navegação.\n\nThanks and regards,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-30 18:00"}, {"ticket_id": "MRL-102656", "created_at": "2025-08-25 07:14", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "Activate crew wifi package on MV Mistral Tern", "description": "MV Mistral Tern goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-04 00:00"}, {"ticket_id": "MRL-102668", "created_at": "2025-08-25 07:50", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "URGENT - MV Boreal Lyra offline", "description": "MV Boreal Lyra (IMO 9100059) has no connectivity at all. Antenna status LED red, error E-9849. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-26 05:00"}, {"ticket_id": "MRL-102660", "created_at": "2025-08-25 08:17", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Sirocco Pioneer", "imo": "IMO 9805104", "subject": "Commissioning report pending - MV Sirocco Pioneer", "description": "When can the install team board MV Sirocco Pioneer in Aberdeen? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-29 17:00"}, {"ticket_id": "MRL-102661", "created_at": "2025-08-25 11:04", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Scarlet Beacon", "imo": "IMO 9203394", "subject": "MV Scarlet Beacon: BDU fault code E-1964", "description": "After heavy weather the radome on MV Scarlet Beacon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-28 06:00"}, {"ticket_id": "MRL-102654", "created_at": "2025-08-25 15:01", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Wave", "imo": "IMO 9667629", "subject": "Question about charges for MV Emerald Wave", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.\n\nBest regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-29 19:00"}, {"ticket_id": "MRL-102659", "created_at": "2025-08-25 18:46", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Current", "imo": "IMO 9243411", "subject": "Crew data quota question - MV Ostro Current", "description": "Hi support team,\n\nCaptain of MV Ostro Current asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-27 20:00"}, {"ticket_id": "MRL-102669", "created_at": "2025-08-25 20:43", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Reef", "imo": "IMO 9469950", "subject": "MV Boreal Reef: slow connection and packet loss", "description": "Performance on MV Boreal Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-25 16:00"}, {"ticket_id": "MRL-102658", "created_at": "2025-08-25 22:05", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "No link on MV Cobalt Reef since 0400 UTC", "description": "Hi support team,\n\nMV Cobalt Reef (IMO 9738557) has no connectivity at all. Antenna status LED red, error E-1665. Vessel in Baltic Sea. Please call the bridge sat phone.\n\nBrgds,\nDPA, Göta Älv Shortsea AB", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-08-25 10:00"}, {"ticket_id": "MRL-102667", "created_at": "2025-08-25 23:02", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "Contract documents request - Riau Straits Carriers", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-27 17:00"}, {"ticket_id": "MRL-102663", "created_at": "2025-08-25 23:50", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Spirit", "imo": "IMO 9485411", "subject": "Crew wifi vouchers not working on MV Austral Spirit", "description": "Crew on MV Austral Spirit cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-31 04:00"}, {"ticket_id": "MRL-102686", "created_at": "2025-08-26 05:46", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Crest", "imo": "IMO 9500716", "subject": "URGENT - MV Emerald Crest offline", "description": "Dear support team,\n\nComplete outage on MV Emerald Crest. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-27 12:00"}, {"ticket_id": "MRL-102672", "created_at": "2025-08-26 06:27", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Tide", "imo": "IMO 9420344", "subject": "Spare part request - MV Arctic Tide", "description": "After heavy weather the radome on MV Arctic Tide has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-02 01:00"}, {"ticket_id": "MRL-102675", "created_at": "2025-08-26 07:01", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "MV Austral Petrel - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Austral Petrel. Modem log shows error E-4500 every few hours. Vessel currently Red Sea. ETA next port Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-02 23:00"}, {"ticket_id": "MRL-102674", "created_at": "2025-08-26 07:09", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Crimson Pioneer", "imo": "IMO 9270517", "subject": "Antenna fault on FV Crimson Pioneer", "description": "Below-deck unit on FV Crimson Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-02 05:00"}, {"ticket_id": "MRL-102677", "created_at": "2025-08-26 10:14", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Lyra", "imo": "IMO 9724178", "subject": "Slow crew internet on MT Amber Lyra", "description": "Captain of MT Amber Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-28 11:00"}, {"ticket_id": "MRL-102680", "created_at": "2025-08-26 11:16", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Dawn", "imo": "IMO 9458157", "subject": "COMMISSIONING REPORT PENDING - MV COBALT DAWN", "description": "Hello,\n\nWhen can the install team board MV Cobalt Dawn in Piraeus? Vessel alongside for 5 days from Monday.\n\nBrgds,\nDPA, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-28 05:00"}, {"ticket_id": "MRL-102676", "created_at": "2025-08-26 12:09", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Trader", "imo": "IMO 9664146", "subject": "CONTRACT DOCUMENTS REQUEST - BOTNIA ICE CLASS OY", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Botnia Ice Class Oy, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Botnia Ice Class Oy", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-28 08:00"}, {"ticket_id": "MRL-102679", "created_at": "2025-08-26 12:30", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "New build connectivity setup Riau Straits Carriers", "description": "Commissioning on MV Solstice Tern completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-30 17:00"}, {"ticket_id": "MRL-102681", "created_at": "2025-08-26 14:50", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Navigator", "imo": "IMO 9383936", "subject": "Plan change request for MV Polar Navigator", "description": "We need the crew welfare package activated on MV Polar Navigator before next crew change in Busan.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-31 03:00"}, {"ticket_id": "MRL-102683", "created_at": "2025-08-26 17:35", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Austral Lyra", "imo": "IMO 9865659", "subject": "Spare part request - FV Austral Lyra", "description": "ETO on FV Austral Lyra reports antenna stuck in azimuth, fault code E-5277. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-27 05:00"}, {"ticket_id": "MRL-102678", "created_at": "2025-08-26 18:08", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Meridian Wave", "imo": "IMO 9572290", "subject": "Crew data quota question - MV Meridian Wave", "description": "Crew wifi on MV Meridian Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-29 12:00"}, {"ticket_id": "MRL-102670", "created_at": "2025-08-26 18:17", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Nordic Lyra", "imo": "IMO 9451874", "subject": "Antenna fault on MT Nordic Lyra", "description": "ETO on MT Nordic Lyra reports antenna stuck in azimuth, fault code E-8014. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-08-28 03:00"}, {"ticket_id": "MRL-102671", "created_at": "2025-08-26 19:16", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Albatross", "imo": "IMO 9360805", "subject": "Sealink Cyber alert on MV Harmattan Albatross", "description": "Cyber dashboard raised alert E-4776 for MV Harmattan Albatross: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-27 17:00"}, {"ticket_id": "MRL-102685", "created_at": "2025-08-26 19:23", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Tern", "imo": "IMO 9758844", "subject": "Plan change request for MV Austral Tern", "description": "We need the crew welfare package activated on MV Austral Tern before next crew change in Shanghai.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-02 18:00"}, {"ticket_id": "MRL-102682", "created_at": "2025-08-26 20:17", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Dawn", "imo": "IMO 9365752", "subject": "Invoice query - Riau Straits Carriers", "description": "We do not recognise line items on the latest invoice for MV Silver Dawn. Can you send a breakdown per service? Regards, Accounts team, Riau Straits Carriers.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-31 22:00"}, {"ticket_id": "MRL-102684", "created_at": "2025-08-26 21:24", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "MV Azure Breeze: BDU fault code E-7908", "description": "ETO on MV Azure Breeze reports antenna stuck in azimuth, fault code E-6154. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-27 20:00"}, {"ticket_id": "MRL-102673", "created_at": "2025-08-26 23:45", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "Credit note request Nordhav Offshore AS", "description": "The overage charges for MV Zephyr Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-30 05:00"}, {"ticket_id": "MRL-102695", "created_at": "2025-08-27 03:42", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Atoll", "imo": "IMO 9661106", "subject": "Credit note request Riau Straits Carriers", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.\n\nBrgds,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-31 14:00"}, {"ticket_id": "MRL-102693", "created_at": "2025-08-27 04:08", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sirocco Beacon", "imo": "IMO 9558701", "subject": "Crew data quota question - MT Sirocco Beacon", "description": "Captain of MT Sirocco Beacon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-05 20:00"}, {"ticket_id": "MRL-102701", "created_at": "2025-08-27 04:52", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "MV Silver Lyra: BDU fault code E-4537", "description": "Below-deck unit on MV Silver Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-31 14:00"}, {"ticket_id": "MRL-102694", "created_at": "2025-08-27 05:36", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "Coverage question North Sea", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Adriatic Sun Ferries fleet. Can you set up an account?\n\nBest regards,\nTechnical Dept, Adriatic Sun Ferries", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-31 11:00"}, {"ticket_id": "MRL-102691", "created_at": "2025-08-27 07:47", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Wave", "imo": "IMO 9206906", "subject": "MT Mistral Wave: BDU fault code E-8003", "description": "Below-deck unit on MT Mistral Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-28 16:00"}, {"ticket_id": "MRL-102697", "created_at": "2025-08-27 10:05", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Sapphire Spirit", "imo": "IMO 9515747", "subject": "MV Sapphire Spirit: BDU fault code E-5710", "description": "Below-deck unit on MV Sapphire Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-04 10:00"}, {"ticket_id": "MRL-102702", "created_at": "2025-08-27 10:17", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "Spare part request - MT Iron Guardian", "description": "Dear support team,\n\nAfter heavy weather the radome on MT Iron Guardian has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nFleet Ops, Thraki Product Tankers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-29 00:00"}, {"ticket_id": "MRL-102687", "created_at": "2025-08-27 11:11", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Zephyr Guardian", "imo": "IMO 9110107", "subject": "MV Zephyr Guardian: slow connection and packet loss", "description": "Performance on MV Zephyr Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-29 09:00"}, {"ticket_id": "MRL-102700", "created_at": "2025-08-27 12:05", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "Degraded VSAT performance on MV Crimson Reef", "description": "Performance on MV Crimson Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-05 09:00"}, {"ticket_id": "MRL-102698", "created_at": "2025-08-27 12:28", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Arctic Vega", "imo": "IMO 9541588", "subject": "Contract documents request - Melita Bulk Carriers", "description": "Do you have LEO coverage in East China Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-28 04:00"}, {"ticket_id": "MRL-102689", "created_at": "2025-08-27 18:40", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Aurora Dawn", "imo": "IMO 9502283", "subject": "Installation schedule for MV Aurora Dawn", "description": "We are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-31 14:00"}, {"ticket_id": "MRL-102696", "created_at": "2025-08-27 18:48", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Meteor", "imo": "IMO 9800001", "subject": "Activate crew wifi package on MV Equinox Meteor", "description": "Please upgrade MV Equinox Meteor to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-28 11:00"}, {"ticket_id": "MRL-102699", "created_at": "2025-08-27 19:54", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Polaris", "imo": "IMO 9822413", "subject": "Installation schedule for MV Kystfjord Polaris", "description": "When can the install team board MV Kystfjord Polaris in Tanjung Pelepas? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-28 15:00"}, {"ticket_id": "MRL-102690", "created_at": "2025-08-27 20:43", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Amber Falcon", "imo": "IMO 9730543", "subject": "Spare part request - MV Amber Falcon", "description": "After heavy weather the radome on MV Amber Falcon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-27 13:00"}, {"ticket_id": "MRL-102692", "created_at": "2025-08-27 21:42", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Voyager", "imo": "IMO 9896529", "subject": "COMMISSIONING REPORT PENDING - MV CRIMSON VOYAGER", "description": "When can the install team board MV Crimson Voyager in Cape Town? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-01 23:00"}, {"ticket_id": "MRL-102688", "created_at": "2025-08-27 23:31", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Boreal Tern", "imo": "IMO 9872432", "subject": "Suspicious traffic flagged - MV Boreal Tern", "description": "Cyber dashboard raised alert E-3065 for MV Boreal Tern: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-27 09:00"}, {"ticket_id": "MRL-102713", "created_at": "2025-08-28 01:29", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "Portal access for new ops manager - Kattegat Container Line", "description": "Our new operations manager needs portal access for the Kattegat Container Line fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-06 08:00"}, {"ticket_id": "MRL-102708", "created_at": "2025-08-28 02:23", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "Question about charges for MV Zephyr Wave", "description": "Requesting a copy of all invoices for the last quarter for Kowloon Pearl Navigation fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-04 04:00"}, {"ticket_id": "MRL-102715", "created_at": "2025-08-28 03:10", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "Contract documents request - Atlântico Sul Navegação", "description": "Please send the current signed contract and SLA annex for Atlântico Sul Navegação, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-30 20:00"}, {"ticket_id": "MRL-102716", "created_at": "2025-08-28 03:15", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Austral Crest", "imo": "IMO 9854739", "subject": "MV Austral Crest: slow connection and packet loss", "description": "Performance on MV Austral Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-29 20:00"}, {"ticket_id": "MRL-102709", "created_at": "2025-08-28 04:41", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "When can the install team board our vessel in Santos? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-04 16:00"}, {"ticket_id": "MRL-102705", "created_at": "2025-08-28 05:23", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Solstice Crest", "imo": "IMO 9185700", "subject": "Contract documents request - Cantábrico Naviera SA", "description": "Please send the current signed contract and SLA annex for Cantábrico Naviera SA, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-03 09:00"}, {"ticket_id": "MRL-102704", "created_at": "2025-08-28 05:29", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Crest", "imo": "IMO 9367205", "subject": "Plan change request for MV Ivory Crest", "description": "Dear support team,\n\nPlease upgrade MV Ivory Crest to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nDPA, Kattegat Container Line", "reported_priority": "", "status": "closed", "resolved_at": "2025-08-31 16:00"}, {"ticket_id": "MRL-102711", "created_at": "2025-08-28 06:15", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Crest", "imo": "IMO 9420203", "subject": "MV BOREAL CREST: BDU FAULT CODE E-9891", "description": "After heavy weather the radome on MV Boreal Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-04 00:00"}, {"ticket_id": "MRL-102714", "created_at": "2025-08-28 10:50", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Atoll", "imo": "IMO 9506291", "subject": "Credit note request Aegean Meltemi Lines", "description": "We do not recognise line items on the latest invoice for MV Solstice Atoll. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-01 16:00"}, {"ticket_id": "MRL-102710", "created_at": "2025-08-28 12:09", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Reef", "imo": "IMO 9414981", "subject": "Phishing attempt reported by MT Onyx Reef crew", "description": "Cyber dashboard raised alert E-8846 for MT Onyx Reef: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-29 20:00"}, {"ticket_id": "MRL-102712", "created_at": "2025-08-28 16:10", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Scarlet Orion", "imo": "IMO 9279824", "subject": "Question about charges for MV Scarlet Orion", "description": "The overage charges for MV Scarlet Orion look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-01 01:00"}, {"ticket_id": "MRL-102703", "created_at": "2025-08-28 18:33", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "Plan change request for MV Ivory Carrier", "description": "MV Ivory Carrier goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-31 14:00"}, {"ticket_id": "MRL-102718", "created_at": "2025-08-28 19:05", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "Hello,\n\nWe need the crew welfare package activated on our vessel before next crew change in Valletta.\n\nBest regards,\nTechnical Dept, Celtic Sea Trawlers Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-29 23:00"}, {"ticket_id": "MRL-102717", "created_at": "2025-08-28 20:13", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Spirit", "imo": "IMO 9740665", "subject": "URGENT - MT Golden Spirit offline", "description": "Complete outage on MT Golden Spirit. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-28 21:00"}, {"ticket_id": "MRL-102707", "created_at": "2025-08-28 20:36", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "New build connectivity setup Lofoten Havfiske AS", "description": "Hello,\n\nWhen can the install team board FV Golden Current in Stavanger? Vessel alongside for 5 days from Monday.\n\nBest regards,\nDPA, Lofoten Havfiske AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-08-29 14:00"}, {"ticket_id": "MRL-102706", "created_at": "2025-08-28 22:27", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Harmattan Navigator", "imo": "IMO 9520912", "subject": "Crew data quota question - MV Harmattan Navigator", "description": "Hi support team,\n\nCrew on MV Harmattan Navigator cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-06 21:00"}, {"ticket_id": "MRL-102720", "created_at": "2025-08-29 00:45", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Amber Carrier", "imo": "IMO 9529188", "subject": "Invoice query - Riau Straits Carriers", "description": "The overage charges for MV Amber Carrier look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-07 21:00"}, {"ticket_id": "MRL-102726", "created_at": "2025-08-29 02:49", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "Question about charges for MV Coral Navigator", "description": "We do not recognise line items on the latest invoice for MV Coral Navigator. Can you send a breakdown per service? Regards, Accounts team, Bosphorus Crescent Denizcilik.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-08-30 11:00"}, {"ticket_id": "MRL-102728", "created_at": "2025-08-29 04:56", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Crimson Lyra", "imo": "IMO 9462677", "subject": "Installation schedule for MT Crimson Lyra", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-03 23:00"}, {"ticket_id": "MRL-102727", "created_at": "2025-08-29 05:51", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Iron Tern", "imo": "IMO 9718349", "subject": "Invoice query - Atlântico Azul Navegação", "description": "Requesting a copy of all invoices for the last quarter for Atlântico Azul Navegação fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-07 07:00"}, {"ticket_id": "MRL-102729", "created_at": "2025-08-29 09:02", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Tern", "imo": "IMO 9557484", "subject": "Question about charges for MV Sapphire Tern", "description": "We do not recognise line items on the latest invoice for MV Sapphire Tern. Can you send a breakdown per service? Regards, Accounts team, Atlântico Azul Navegação.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-08-31 21:00"}, {"ticket_id": "MRL-102730", "created_at": "2025-08-29 09:29", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Vega", "imo": "IMO 9806328", "subject": "Sealink Cyber alert on MV Zephyr Vega", "description": "Master of MV Zephyr Vega reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-30 06:00"}, {"ticket_id": "MRL-102731", "created_at": "2025-08-29 17:27", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Aurora Dawn", "imo": "IMO 9502283", "subject": "Crew data quota question - MV Aurora Dawn", "description": "Crew on MV Aurora Dawn cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-03 05:00"}, {"ticket_id": "MRL-102721", "created_at": "2025-08-29 18:52", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Crimson Dawn", "imo": "IMO 9175913", "subject": "Suspend service on MV Crimson Dawn during dry dock", "description": "We need the crew welfare package activated on MV Crimson Dawn before next crew change in Colombo.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-07 00:00"}, {"ticket_id": "MRL-102725", "created_at": "2025-08-29 19:41", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "Suspend service on MV Scarlet Altair during dry dock", "description": "Please upgrade MV Scarlet Altair to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-04 04:00"}, {"ticket_id": "MRL-102723", "created_at": "2025-08-29 20:26", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "Degraded VSAT performance on MV Polar Rigel", "description": "Master on MV Polar Rigel (IMO 9443487) reports very slow internet since Hamburg departure. SNR fluctuating around 4.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-05 00:00"}, {"ticket_id": "MRL-102724", "created_at": "2025-08-29 20:42", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Horizon", "imo": "IMO 9355288", "subject": "Invoice query - Melita Bulk Carriers", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Melita Bulk Carriers fleet, our auditors are asking.\n\nThanks and regards,\nMarine Superintendent, Melita Bulk Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-05 18:00"}, {"ticket_id": "MRL-102722", "created_at": "2025-08-29 20:54", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "MV Polar Albatross: BDU fault code E-1474", "description": "Hello,\n\nAfter heavy weather the radome on MV Polar Albatross has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nMarine Superintendent, Atlântico Azul Navegação", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-29 15:00"}, {"ticket_id": "MRL-102719", "created_at": "2025-08-29 21:03", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Tide", "imo": "IMO 9728497", "subject": "Spare part request - MV Equinox Tide", "description": "Below-deck unit on MV Equinox Tide rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-31 23:00"}, {"ticket_id": "MRL-102732", "created_at": "2025-08-29 23:24", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "Suspend service on MV Boreal Lyra during dry dock", "description": "We need the crew welfare package activated on MV Boreal Lyra before next crew change in Piraeus.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-01 18:00"}, {"ticket_id": "MRL-102733", "created_at": "2025-08-30 00:43", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Silver Altair", "imo": "IMO 9107186", "subject": "MV Silver Altair: slow connection and packet loss", "description": "We see repeated link drops on MV Silver Altair. Modem log shows error E-7109 every few hours. Vessel currently Baltic Sea. ETA next port Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-01 21:00"}, {"ticket_id": "MRL-102736", "created_at": "2025-08-30 01:37", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "Sealink Cyber alert on MV Sapphire Lagoon", "description": "Good day,\n\nCyber dashboard raised alert E-3234 for MV Sapphire Lagoon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nTechnical Dept, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-01 05:00"}, {"ticket_id": "MRL-102740", "created_at": "2025-08-30 01:44", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Pioneer", "imo": "IMO 9632167", "subject": "Contract documents request - Göta Älv Shortsea AB", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Göta Älv Shortsea AB fleet. Can you set up an account?\n\nBrgds,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-102734", "created_at": "2025-08-30 13:13", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Meridian Lagoon", "imo": "IMO 9180700", "subject": "Credit note request Atlântico Sul Navegação", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Atlântico Sul Navegação fleet, our auditors are asking.\n\nBrgds,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-07 14:00"}, {"ticket_id": "MRL-102735", "created_at": "2025-08-30 15:59", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Mistral Voyager", "imo": "IMO 9259953", "subject": "COVERAGE QUESTION ARABIAN SEA", "description": "Do you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-07 20:00"}, {"ticket_id": "MRL-102742", "created_at": "2025-08-30 18:04", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sapphire Current", "imo": "IMO 9194517", "subject": "INVOICE QUERY - MELITA BULK CARRIERS", "description": "We do not recognise line items on the latest invoice for MV Sapphire Current. Can you send a breakdown per service? Regards, Accounts team, Melita Bulk Carriers.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-08 23:00"}, {"ticket_id": "MRL-102741", "created_at": "2025-08-30 20:44", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Aurora Dawn", "imo": "IMO 9502283", "subject": "Suspend service on MV Aurora Dawn during dry dock", "description": "We need the crew welfare package activated on MV Aurora Dawn before next crew change in Tanjung Pelepas.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-04 10:00"}, {"ticket_id": "MRL-102737", "created_at": "2025-08-30 21:04", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Arctic Lagoon", "imo": "IMO 9212254", "subject": "Spare part request - MV Arctic Lagoon", "description": "Hello,\n\nETO on MV Arctic Lagoon reports antenna stuck in azimuth, fault code E-5198. Manual repointing works temporarily. Requesting service visit in Cape Town.\n\nBest regards,\nMarine Superintendent, Atlântico Azul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-08-31 02:00"}, {"ticket_id": "MRL-102739", "created_at": "2025-08-30 21:43", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Comet", "imo": "IMO 9546514", "subject": "Antenna fault on MV Emerald Comet", "description": "Hi support team,\n\nETO on MV Emerald Comet reports antenna stuck in azimuth, fault code E-3606. Manual repointing works temporarily. Requesting service visit in Hamburg.\n\nThanks and regards,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-03 23:00"}, {"ticket_id": "MRL-102738", "created_at": "2025-08-30 22:58", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Castor", "imo": "IMO 9296664", "subject": "MV Kystfjord Castor: slow connection and packet loss", "description": "We see repeated link drops on MV Kystfjord Castor. Modem log shows error E-3346 every few hours. Vessel currently North Sea. ETA next port Jebel Ali.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-08-31 12:00"}, {"ticket_id": "MRL-102743", "created_at": "2025-08-30 23:12", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "Invoice query - Atlântico Azul Navegação", "description": "We do not recognise line items on the latest invoice for MV Sapphire Falcon. Can you send a breakdown per service? Regards, Accounts team, Atlântico Azul Navegação.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-05 19:00"}, {"ticket_id": "MRL-102752", "created_at": "2025-08-31 00:58", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Sapphire Beacon", "imo": "IMO 9189873", "subject": "Spare part request - MV Sapphire Beacon", "description": "After heavy weather the radome on MV Sapphire Beacon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-08-31 21:00"}, {"ticket_id": "MRL-102744", "created_at": "2025-08-31 05:49", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Hello,\n\nWe see repeated link drops on our vessel. Modem log shows error E-3383 every few hours. Vessel currently North Sea. ETA next port Shanghai.\n\nBrgds,\nDPA, Karpas Maritime Ltd", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-01 20:00"}, {"ticket_id": "MRL-102745", "created_at": "2025-08-31 08:29", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Falcon", "imo": "IMO 9541930", "subject": "HIGH LATENCY REPORTED BY MASTER, MV MERIDIAN FALCON", "description": "Dear support team,\n\nWe see repeated link drops on MV Meridian Falcon. Modem log shows error E-3660 every few hours. Vessel currently Mid Atlantic. ETA next port Las Palmas.\n\nBrgds,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-08 08:00"}, {"ticket_id": "MRL-102746", "created_at": "2025-08-31 11:24", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Reef", "imo": "IMO 9260603", "subject": "Coverage question Sea of Marmara", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Hormuz Falcon Tankers, we cannot locate our copy.\n\nBrgds,\nFleet Ops, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-07 15:00"}, {"ticket_id": "MRL-102748", "created_at": "2025-08-31 11:51", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "Crew wifi vouchers not working on MV Onyx Wave", "description": "Crew wifi on MV Onyx Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-03 13:00"}, {"ticket_id": "MRL-102754", "created_at": "2025-08-31 12:50", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Azure Rigel", "imo": "IMO 9843948", "subject": "MV AZURE RIGEL - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Performance on MV Azure Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-08-31 09:00"}, {"ticket_id": "MRL-102747", "created_at": "2025-08-31 14:58", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "FV Tramontane Lyra: slow connection and packet loss", "description": "We see repeated link drops on FV Tramontane Lyra. Modem log shows error E-5044 every few hours. Vessel currently Baltic Sea. ETA next port Singapore.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-07 14:00"}, {"ticket_id": "MRL-102753", "created_at": "2025-08-31 16:25", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Carrier", "imo": "IMO 9686273", "subject": "No link on MV Silver Carrier since 0400 UTC", "description": "Complete outage on MV Silver Carrier. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-01 14:00"}, {"ticket_id": "MRL-102751", "created_at": "2025-08-31 18:40", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Comet", "imo": "IMO 9679270", "subject": "Contract documents request - Riau Straits Carriers", "description": "Our new operations manager needs portal access for the Riau Straits Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-02 05:00"}, {"ticket_id": "MRL-102750", "created_at": "2025-08-31 20:29", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vessel", "description": "Cyber dashboard raised alert E-6686 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-01 06:00"}, {"ticket_id": "MRL-102749", "created_at": "2025-08-31 22:39", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Solstice Crest", "imo": "IMO 9185700", "subject": "Slow crew internet on MV Solstice Crest", "description": "Crew wifi on MV Solstice Crest unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-102761", "created_at": "2025-09-01 08:25", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Arctic Lagoon", "imo": "IMO 9212254", "subject": "MV Arctic Lagoon: complete loss of connectivity", "description": "Complete outage on MV Arctic Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-01 06:00"}, {"ticket_id": "MRL-102759", "created_at": "2025-09-01 13:40", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Credit note request Botnia Ice Class Oy", "description": "Good day,\n\nThe overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nDPA, Botnia Ice Class Oy", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-08 08:00"}, {"ticket_id": "MRL-102756", "created_at": "2025-09-01 14:57", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Polar Breeze", "imo": "IMO 9726566", "subject": "Activate crew wifi package on MV Polar Breeze", "description": "Hi support team,\n\nPlease upgrade MV Polar Breeze to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-11 00:00"}, {"ticket_id": "MRL-102763", "created_at": "2025-09-01 15:10", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "Plan change request for MV Iron Vega", "description": "MV Iron Vega goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-02 12:00"}, {"ticket_id": "MRL-102760", "created_at": "2025-09-01 15:54", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Voyager", "imo": "IMO 9122370", "subject": "High latency reported by master, MT Arctic Voyager", "description": "Master on MT Arctic Voyager (IMO 9122370) reports very slow internet since Rotterdam departure. SNR fluctuating around 5.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-10 19:00"}, {"ticket_id": "MRL-102758", "created_at": "2025-09-01 19:02", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Nordic Navigator", "imo": "IMO 9347231", "subject": "Credit note request Riau Straits Carriers", "description": "We do not recognise line items on the latest invoice for MV Nordic Navigator. Can you send a breakdown per service? Regards, Accounts team, Riau Straits Carriers.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-04 07:00"}, {"ticket_id": "MRL-102757", "created_at": "2025-09-01 20:39", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Tide", "imo": "IMO 9728497", "subject": "Spare part request - MV Equinox Tide", "description": "Below-deck unit on MV Equinox Tide rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-02 08:00"}, {"ticket_id": "MRL-102762", "created_at": "2025-09-01 22:46", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Crest", "imo": "IMO 9424522", "subject": "MV Arctic Crest: BDU fault code E-5177", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Arctic Crest has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-09-09 00:00"}, {"ticket_id": "MRL-102755", "created_at": "2025-09-01 23:55", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "Contract documents request - Waddenzee Offshore BV", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-03 23:00"}, {"ticket_id": "MRL-102777", "created_at": "2025-09-02 00:30", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Horizon", "imo": "IMO 9355288", "subject": "Spare part request - MV Baltic Horizon", "description": "Hello,\n\nETO on MV Baltic Horizon reports antenna stuck in azimuth, fault code E-6471. Manual repointing works temporarily. Requesting service visit in Santos.\n\nBrgds,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-03 13:00"}, {"ticket_id": "MRL-102766", "created_at": "2025-09-02 01:04", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "Portal access for new ops manager - Tirreno Blu Navigazione", "description": "Our new operations manager needs portal access for the Tirreno Blu Navigazione fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-09 01:00"}, {"ticket_id": "MRL-102776", "created_at": "2025-09-02 01:41", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Baltic Carrier", "imo": "IMO 9677662", "subject": "URGENT - MV Baltic Carrier offline", "description": "Hi support team,\n\nMV Baltic Carrier (IMO 9677662) has no connectivity at all. Antenna status LED red, error E-8597. Vessel in South China Sea. Please call the bridge sat phone.\n\nBrgds,\nTechnical Dept, Botnia Ice Class Oy", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-02 10:00"}, {"ticket_id": "MRL-102764", "created_at": "2025-09-02 02:41", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Zephyr Lagoon", "imo": "IMO 9820087", "subject": "MV Zephyr Lagoon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Zephyr Lagoon. Modem log shows error E-7621 every few hours. Vessel currently Baltic Sea. ETA next port Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-07 06:00"}, {"ticket_id": "MRL-102772", "created_at": "2025-09-02 03:15", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Petrel", "imo": "IMO 9597381", "subject": "Sealink Cyber alert on MV Golden Petrel", "description": "Master of MV Golden Petrel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-03 23:00"}, {"ticket_id": "MRL-102779", "created_at": "2025-09-02 04:02", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Mistral Voyager", "imo": "IMO 9259953", "subject": "Suspend service on MV Mistral Voyager during dry dock", "description": "We need the crew welfare package activated on MV Mistral Voyager before next crew change in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-03 09:00"}, {"ticket_id": "MRL-102769", "created_at": "2025-09-02 12:29", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Aurora Navigator", "imo": "IMO 9592628", "subject": "Antenna fault on MV Aurora Navigator", "description": "Good day,\n\nETO on MV Aurora Navigator reports antenna stuck in azimuth, fault code E-5673. Manual repointing works temporarily. Requesting service visit in Valletta.\n\nBest regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-03 18:00"}, {"ticket_id": "MRL-102778", "created_at": "2025-09-02 12:52", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "Installation schedule for MV Equinox Dawn", "description": "Commissioning on MV Equinox Dawn completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-102771", "created_at": "2025-09-02 15:06", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "Crew data quota question - MV Baltic Trader", "description": "Captain of MV Baltic Trader asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-03 02:00"}, {"ticket_id": "MRL-102773", "created_at": "2025-09-02 16:02", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Invoice query - Atlântico Sul Navegação", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-10 05:00"}, {"ticket_id": "MRL-102767", "created_at": "2025-09-02 17:24", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Star", "imo": "IMO 9665451", "subject": "MV Crimson Star: slow connection and packet loss", "description": "We see repeated link drops on MV Crimson Star. Modem log shows error E-1836 every few hours. Vessel currently Mediterranean. ETA next port Tanjung Pelepas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-09 18:00"}, {"ticket_id": "MRL-102768", "created_at": "2025-09-02 17:36", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "Plan change request for MV Polar Rigel", "description": "Good day,\n\nPlease upgrade MV Polar Rigel to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-09 16:00"}, {"ticket_id": "MRL-102774", "created_at": "2025-09-02 20:33", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Zephyr Guardian", "imo": "IMO 9110107", "subject": "Plan change request for MV Zephyr Guardian", "description": "MV Zephyr Guardian goes into dry dock in Santos for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-11 04:00"}, {"ticket_id": "MRL-102765", "created_at": "2025-09-02 20:51", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "MV Coral Wave: complete loss of connectivity", "description": "Complete outage on MV Coral Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-02 10:00"}, {"ticket_id": "MRL-102775", "created_at": "2025-09-02 21:53", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Breeze", "imo": "IMO 9745316", "subject": "Commissioning report pending - MV Austral Breeze", "description": "When can the install team board MV Austral Breeze in Santos? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-06 01:00"}, {"ticket_id": "MRL-102770", "created_at": "2025-09-02 22:27", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-9183", "description": "Dear support team,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-7750. Manual repointing works temporarily. Requesting service visit in Antwerp.\n\nThanks and regards,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-03 19:00"}, {"ticket_id": "MRL-102781", "created_at": "2025-09-03 00:19", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Tide", "imo": "IMO 9108609", "subject": "Spare part request - MV Solstice Tide", "description": "Hi support team,\n\nBelow-deck unit on MV Solstice Tide rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?\n\nBest regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-03 23:00"}, {"ticket_id": "MRL-102780", "created_at": "2025-09-03 00:26", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Zephyr Navigator", "imo": "IMO 9566904", "subject": "High latency reported by master, MV Zephyr Navigator", "description": "Performance on MV Zephyr Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-03 20:00"}, {"ticket_id": "MRL-102788", "created_at": "2025-09-03 04:45", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "When can the install team board MV Onyx Wave in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-08 10:00"}, {"ticket_id": "MRL-102794", "created_at": "2025-09-03 05:05", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Solstice Horizon", "imo": "IMO 9584528", "subject": "Suspend service on MV Solstice Horizon during dry dock", "description": "Hi support team,\n\nPlease upgrade MV Solstice Horizon to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-07 18:00"}, {"ticket_id": "MRL-102791", "created_at": "2025-09-03 06:12", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Wave", "imo": "IMO 9272072", "subject": "Spare part request - MV Golden Wave", "description": "Hello,\n\nBelow-deck unit on MV Golden Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?\n\nBest regards,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-06 18:00"}, {"ticket_id": "MRL-102783", "created_at": "2025-09-03 07:03", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Corona", "imo": "IMO 9754290", "subject": "Crew wifi vouchers not working on MV Kystfjord Corona", "description": "Hello,\n\nCrew wifi on MV Kystfjord Corona unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-05 05:00"}, {"ticket_id": "MRL-102789", "created_at": "2025-09-03 07:06", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Lyra", "imo": "IMO 9473937", "subject": "Spare part request - MV Kystfjord Lyra", "description": "ETO on MV Kystfjord Lyra reports antenna stuck in azimuth, fault code E-5314. Manual repointing works temporarily. Requesting service visit in Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-04 18:00"}, {"ticket_id": "MRL-102796", "created_at": "2025-09-03 09:34", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "When can the install team board our vessel in Stavanger? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-10 09:00"}, {"ticket_id": "MRL-102793", "created_at": "2025-09-03 11:52", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Albatross", "imo": "IMO 9306952", "subject": "Slow crew internet on MV Mistral Albatross", "description": "Captain of MV Mistral Albatross asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-11 21:00"}, {"ticket_id": "MRL-102787", "created_at": "2025-09-03 13:05", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Scarlet Falcon", "imo": "IMO 9718624", "subject": "Credit note request Shiokaze Kaiun KK", "description": "The overage charges for MV Scarlet Falcon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-09 12:00"}, {"ticket_id": "MRL-102790", "created_at": "2025-09-03 14:24", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Navigator", "imo": "IMO 9383936", "subject": "Invoice query - Haeryu Ocean Lines", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Polar Navigator. Can you send a breakdown per service? Regards, Accounts team, Haeryu Ocean Lines.\n\nThanks and regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-04 03:00"}, {"ticket_id": "MRL-102784", "created_at": "2025-09-03 14:38", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "Crew wifi vouchers not working on MV Crimson Reef", "description": "Good day,\n\nCrew wifi on MV Crimson Reef unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-06 03:00"}, {"ticket_id": "MRL-102785", "created_at": "2025-09-03 15:20", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Lagoon", "imo": "IMO 9642124", "subject": "MV Cobalt Lagoon: complete loss of connectivity", "description": "Dear support team,\n\nComplete outage on MV Cobalt Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-03 09:00"}, {"ticket_id": "MRL-102786", "created_at": "2025-09-03 15:26", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Boreal Meteor", "imo": "IMO 9857846", "subject": "MV Boreal Meteor - link keeps dropping since yesterday", "description": "Master on MV Boreal Meteor (IMO 9857846) reports very slow internet since Piraeus departure. SNR fluctuating around 5.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-04 06:00"}, {"ticket_id": "MRL-102795", "created_at": "2025-09-03 18:59", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Iron Trader", "imo": "IMO 9421520", "subject": "Coverage question Gulf of Aden", "description": "Our new operations manager needs portal access for the Pearl Dhow Shipping WLL fleet. Can you set up an account?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-04 14:00"}, {"ticket_id": "MRL-102792", "created_at": "2025-09-03 19:17", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Crest", "imo": "IMO 9367205", "subject": "High latency reported by master, MV Ivory Crest", "description": "Dear support team,\n\nMaster on MV Ivory Crest (IMO 9367205) reports very slow internet since Colombo departure. SNR fluctuating around 4.1 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-03 14:00"}, {"ticket_id": "MRL-102782", "created_at": "2025-09-03 21:28", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Carrier", "imo": "IMO 9845130", "subject": "Credit note request Levantine Crescent Shipping", "description": "We do not recognise line items on the latest invoice for MT Silver Carrier. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-08 02:00"}, {"ticket_id": "MRL-102806", "created_at": "2025-09-04 01:01", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Onyx Falcon", "imo": "IMO 9599822", "subject": "Suspend service on MV Onyx Falcon during dry dock", "description": "Good day,\n\nMV Onyx Falcon goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nDPA, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-07 00:00"}, {"ticket_id": "MRL-102801", "created_at": "2025-09-04 01:42", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Solstice Reef", "imo": "IMO 9506851", "subject": "DEGRADED VSAT PERFORMANCE ON MV SOLSTICE REEF", "description": "Master on MV Solstice Reef (IMO 9506851) reports very slow internet since Valletta departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-04 12:00"}, {"ticket_id": "MRL-102800", "created_at": "2025-09-04 01:47", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "Antenna fault on MV Golden Falcon", "description": "Dear support team,\n\nETO on MV Golden Falcon reports antenna stuck in azimuth, fault code E-9691. Manual repointing works temporarily. Requesting service visit in Jebel Ali.\n\nThanks and regards,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-05 02:00"}, {"ticket_id": "MRL-102804", "created_at": "2025-09-04 04:53", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Carrier", "imo": "IMO 9276212", "subject": "Crew data quota question - MV Solstice Carrier", "description": "Crew on MV Solstice Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-11 17:00"}, {"ticket_id": "MRL-102805", "created_at": "2025-09-04 06:15", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "COMMISSIONING REPORT PENDING - MV EQUINOX CARRIER", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-13 20:00"}, {"ticket_id": "MRL-102799", "created_at": "2025-09-04 10:00", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "Antenna fault on FV Equinox Navigator", "description": "Dear support team,\n\nETO on FV Equinox Navigator reports antenna stuck in azimuth, fault code E-6258. Manual repointing works temporarily. Requesting service visit in Santos.\n\nBest regards,\nMarine Superintendent, Armor Atlantique Armement", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-05 17:00"}, {"ticket_id": "MRL-102803", "created_at": "2025-09-04 11:25", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "Slow crew internet on MV Scarlet Rigel", "description": "Hello,\n\nCaptain of MV Scarlet Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-08 01:00"}, {"ticket_id": "MRL-102797", "created_at": "2025-09-04 15:15", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Amber Tern", "imo": "IMO 9817298", "subject": "Commissioning report pending - MV Amber Tern", "description": "We are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-08 02:00"}, {"ticket_id": "MRL-102802", "created_at": "2025-09-04 16:35", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sapphire Rigel", "imo": "IMO 9133472", "subject": "Slow crew internet on MV Sapphire Rigel", "description": "Captain of MV Sapphire Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-05 10:00"}, {"ticket_id": "MRL-102798", "created_at": "2025-09-04 18:11", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Voyager", "imo": "IMO 9811048", "subject": "MV Cobalt Voyager: complete loss of connectivity", "description": "MV Cobalt Voyager (IMO 9811048) has no connectivity at all. Antenna status LED red, error E-1060. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-05 02:00"}, {"ticket_id": "MRL-102807", "created_at": "2025-09-04 18:39", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "Contract documents request - Kystfjord Rederi AS", "description": "Our new operations manager needs portal access for the Kystfjord Rederi AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-13 17:00"}, {"ticket_id": "MRL-102815", "created_at": "2025-09-05 02:00", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Baltic Crest", "imo": "IMO 9311206", "subject": "Antenna fault on MV Baltic Crest", "description": "After heavy weather the radome on MV Baltic Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-07 04:00"}, {"ticket_id": "MRL-102809", "created_at": "2025-09-05 02:46", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Nordic Atoll", "imo": "IMO 9880661", "subject": "Credit note request Levantine Crescent Shipping", "description": "We do not recognise line items on the latest invoice for MT Nordic Atoll. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-12 07:00"}, {"ticket_id": "MRL-102810", "created_at": "2025-09-05 03:45", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Sapphire Altair", "imo": "IMO 9131280", "subject": "New build connectivity setup Tirreno Blu Navigazione", "description": "When can the install team board MV Sapphire Altair in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-11 19:00"}, {"ticket_id": "MRL-102816", "created_at": "2025-09-05 04:37", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "Plan change request for MV Kystfjord Carina", "description": "We need the crew welfare package activated on MV Kystfjord Carina before next crew change in Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-11 09:00"}, {"ticket_id": "MRL-102813", "created_at": "2025-09-05 07:48", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Navigator", "imo": "IMO 9774446", "subject": "No link on MV Sapphire Navigator since 0400 UTC", "description": "Good day,\n\nComplete outage on MV Sapphire Navigator. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-05 23:00"}, {"ticket_id": "MRL-102811", "created_at": "2025-09-05 14:16", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Albatross", "imo": "IMO 9540285", "subject": "Crew data quota qeustion - MV Tramontane Albatross", "description": "Captain of MV Tramontane Albatross asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-11 18:00"}, {"ticket_id": "MRL-102814", "created_at": "2025-09-05 14:37", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Sirocco Voyager", "imo": "IMO 9630925", "subject": "Spare part request - MV Sirocco Voyager", "description": "After heavy weather the radome on MV Sirocco Voyager has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-14 11:00"}, {"ticket_id": "MRL-102812", "created_at": "2025-09-05 17:00", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Arctic Voyager", "imo": "IMO 9344071", "subject": "CONTRACT DOCUMENTS REQUEST - ADRIATIC SUN FERRIES", "description": "Our new operations manager needs portal access for the Adriatic Sun Ferries fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-11 02:00"}, {"ticket_id": "MRL-102808", "created_at": "2025-09-05 21:45", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Meridian Carrier", "imo": "IMO 9226310", "subject": "DEGRADED VSAT PERFORMANCE ON MT MERIDIAN CARRIER", "description": "We see repeated link drops on MT Meridian Carrier. Modem log shows error E-7913 every few hours. Vessel currently South Atlantic. ETA next port Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-11 10:00"}, {"ticket_id": "MRL-102823", "created_at": "2025-09-06 01:57", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "MV Golden Pioneer - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Golden Pioneer. Modem log shows error E-8646 every few hours. Vessel currently Red Sea. ETA next port Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-08 07:00"}, {"ticket_id": "MRL-102826", "created_at": "2025-09-06 06:04", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Zephyr Atoll", "imo": "IMO 9538775", "subject": "Coverage question Suez Canal", "description": "Please send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-07 22:00"}, {"ticket_id": "MRL-102817", "created_at": "2025-09-06 07:10", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Sirocco Atoll", "imo": "IMO 9465552", "subject": "Plan change request for MV Sirocco Atoll", "description": "MV Sirocco Atoll goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-11 06:00"}, {"ticket_id": "MRL-102819", "created_at": "2025-09-06 07:19", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "Antenna fault on MV Arctic Falcon", "description": "Below-deck unit on MV Arctic Falcon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-07 22:00"}, {"ticket_id": "MRL-102825", "created_at": "2025-09-06 10:19", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "Plan change request for MV Zephyr Wave", "description": "Please upgrade MV Zephyr Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-15 16:00"}, {"ticket_id": "MRL-102824", "created_at": "2025-09-06 12:30", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Comet", "imo": "IMO 9186819", "subject": "MV BALTIC COMET: BDU FAULT CODE E-9726", "description": "Below-deck unit on MV Baltic Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-10 15:00"}, {"ticket_id": "MRL-102820", "created_at": "2025-09-06 17:39", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Aurora Current", "imo": "IMO 9803132", "subject": "Plan change request for MT Aurora Current", "description": "MT Aurora Current goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-14 06:00"}, {"ticket_id": "MRL-102821", "created_at": "2025-09-06 17:56", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Lyra", "imo": "IMO 9318412", "subject": "Plan change request for MV Ivory Lyra", "description": "Hello,\n\nPlease upgrade MV Ivory Lyra to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nFleet Ops, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-14 17:00"}, {"ticket_id": "MRL-102818", "created_at": "2025-09-06 20:55", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "Invoice query - Thraki Product Tankers", "description": "Good day,\n\nThe overage charges for MT Levante Orion look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-07 01:00"}, {"ticket_id": "MRL-102822", "created_at": "2025-09-06 22:14", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Sirocco Atoll", "imo": "IMO 9465552", "subject": "Antenna fault on MV Sirocco Atoll", "description": "After heavy weather the radome on MV Sirocco Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P1", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-102831", "created_at": "2025-09-07 00:40", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Star", "imo": "IMO 9804708", "subject": "Activate crew wifi package on MV Silver Star", "description": "Good day,\n\nMV Silver Star goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-08 02:00"}, {"ticket_id": "MRL-102835", "created_at": "2025-09-07 02:38", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Petrel", "imo": "IMO 9597381", "subject": "Crew wifi vouchers not working on MV Golden Petrel", "description": "Crew on MV Golden Petrel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-11 09:00"}, {"ticket_id": "MRL-102837", "created_at": "2025-09-07 03:50", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "Crew data quota question - MV Ostro Meteor", "description": "Hello,\n\nCrew wifi on MV Ostro Meteor unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nFleet Ops, Karpas Maritime Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-12 02:00"}, {"ticket_id": "MRL-102830", "created_at": "2025-09-07 06:32", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "Question about charges for MV Onyx Spirit", "description": "The overage charges for MV Onyx Spirit look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-10 11:00"}, {"ticket_id": "MRL-102833", "created_at": "2025-09-07 07:33", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Breeze", "imo": "IMO 9146003", "subject": "Invoice query - Bosphorus Crescent Denizcilik", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Scarlet Breeze. Can you send a breakdown per service? Regards, Accounts team, Bosphorus Crescent Denizcilik.\n\nBest regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-12 23:00"}, {"ticket_id": "MRL-102832", "created_at": "2025-09-07 16:09", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Star", "imo": "IMO 9276298", "subject": "Suspend service on MV Equinox Star during dry dock", "description": "MV Equinox Star goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-08 21:00"}, {"ticket_id": "MRL-102829", "created_at": "2025-09-07 17:35", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Reef", "imo": "IMO 9379583", "subject": "Crew data quota question - MV Azure Reef", "description": "Captain of MV Azure Reef asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-10 04:00"}, {"ticket_id": "MRL-102834", "created_at": "2025-09-07 17:51", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Guardian", "imo": "IMO 9294056", "subject": "Antenna fault on MV Emerald Guardian", "description": "ETO on MV Emerald Guardian reports antenna stuck in azimuth, fault code E-2568. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-10 21:00"}, {"ticket_id": "MRL-102828", "created_at": "2025-09-07 18:44", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "Good day,\n\nWhen can the install team board our vessel in Aberdeen? Vessel alongside for 5 days from Monday.\n\nBest regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-15 13:00"}, {"ticket_id": "MRL-102836", "created_at": "2025-09-07 20:58", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Crimson Tern", "imo": "IMO 9453597", "subject": "Slow crew internet on MV Crimson Tern", "description": "Crew on MV Crimson Tern cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-08 21:00"}, {"ticket_id": "MRL-102827", "created_at": "2025-09-07 21:40", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "MT Mistral Voyager: BDU fault code E-1950", "description": "ETO on MT Mistral Voyager reports antenna stuck in azimuth, fault code E-3964. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-11 20:00"}, {"ticket_id": "MRL-102839", "created_at": "2025-09-08 01:34", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Breeze", "imo": "IMO 9225134", "subject": "Slow crew internet on MV Crimson Breeze", "description": "Crew on MV Crimson Breeze cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-13 12:00"}, {"ticket_id": "MRL-102843", "created_at": "2025-09-08 02:10", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "Coverage question Mid Atlantic", "description": "Our new operations manager needs portal access for the Øresund Bulk ApS fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-11 05:00"}, {"ticket_id": "MRL-102842", "created_at": "2025-09-08 03:09", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Dear support team,\n\nBelow-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-08 22:00"}, {"ticket_id": "MRL-102848", "created_at": "2025-09-08 03:18", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "Invoice query - Baltic Amber Shipping", "description": "We do not recognise line items on the latest invoice for MV Crimson Carrier. Can you send a breakdown per service? Regards, Accounts team, Baltic Amber Shipping.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-14 23:00"}, {"ticket_id": "MRL-102844", "created_at": "2025-09-08 05:41", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Hello,\n\nCaptain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-10 05:00"}, {"ticket_id": "MRL-102846", "created_at": "2025-09-08 07:22", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Comet", "imo": "IMO 9546514", "subject": "Commissioning report pending - MV Emerald Comet", "description": "Good day,\n\nWhen can the install team board MV Emerald Comet in Cape Town? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nFleet Ops, Øresund Bulk ApS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-13 10:00"}, {"ticket_id": "MRL-102838", "created_at": "2025-09-08 10:29", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "ACTIVATE CREW WIFI PACKAGE ON MT CRIMSON CARRIER", "description": "Please upgrade MT Crimson Carrier to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-13 14:00"}, {"ticket_id": "MRL-102840", "created_at": "2025-09-08 11:14", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Altair", "imo": "IMO 9773260", "subject": "Antenna fault on MT Meridian Altair", "description": "Below-deck unit on MT Meridian Altair rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-09 21:00"}, {"ticket_id": "MRL-102847", "created_at": "2025-09-08 11:38", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Navigator", "imo": "IMO 9373967", "subject": "Crew wifi vouchers not working on MV Scarlet Navigator", "description": "Dear support team,\n\nCrew on MV Scarlet Navigator cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-16 15:00"}, {"ticket_id": "MRL-102841", "created_at": "2025-09-08 14:44", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Dawn", "imo": "IMO 9542180", "subject": "Question about charges for MV Nordic Dawn", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Nordic Dawn. Can you send a breakdown per service? Regards, Accounts team, Melita Bulk Carriers.\n\nThanks and regards,\nMarine Superintendent, Melita Bulk Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-12 04:00"}, {"ticket_id": "MRL-102845", "created_at": "2025-09-08 17:27", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "Antenna fault on MV Silver Tern", "description": "Below-deck unit on MV Silver Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-10 04:00"}, {"ticket_id": "MRL-102859", "created_at": "2025-09-09 02:14", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Albatross", "imo": "IMO 9360805", "subject": "Spare part request - MV Harmattan Albatross", "description": "After heavy weather the radome on MV Harmattan Albatross has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-10 00:00"}, {"ticket_id": "MRL-102855", "created_at": "2025-09-09 04:01", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Coral Carrier", "imo": "IMO 9190016", "subject": "Suspend service on MV Coral Carrier during dry dock", "description": "MV Coral Carrier goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-15 04:00"}, {"ticket_id": "MRL-102853", "created_at": "2025-09-09 04:50", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Trader", "imo": "IMO 9425394", "subject": "NO LINK ON MV AUSTRAL TRADER SINCE 0400 UTC", "description": "MV Austral Trader (IMO 9425394) has no connectivity at all. Antenna status LED red, error E-9815. Vessel in North Atlantic. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-09 16:00"}, {"ticket_id": "MRL-102864", "created_at": "2025-09-09 05:00", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Orion", "imo": "IMO 9697222", "subject": "Crew wifi vouchers not working on MV Kystfjord Orion", "description": "Good day,\n\nCaptain of MV Kystfjord Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nDPA, Kystfjord Rederi AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-15 15:00"}, {"ticket_id": "MRL-102863", "created_at": "2025-09-09 05:25", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Arctic Lagoon", "imo": "IMO 9212254", "subject": "Antenna fault on MV Arctic Lagoon", "description": "Below-deck unit on MV Arctic Lagoon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-10 00:00"}, {"ticket_id": "MRL-102851", "created_at": "2025-09-09 09:09", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Lyra", "imo": "IMO 9318412", "subject": "Antenna fault on MV Ivory Lyra", "description": "Below-deck unit on MV Ivory Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-16 02:00"}, {"ticket_id": "MRL-102850", "created_at": "2025-09-09 10:47", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Altair", "imo": "IMO 9119103", "subject": "Invoice query - Nordhav Offshore AS", "description": "Requesting a copy of all invoices for the last quarter for Nordhav Offshore AS fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-12 20:00"}, {"ticket_id": "MRL-102865", "created_at": "2025-09-09 12:19", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Iron Orion", "imo": "IMO 9614476", "subject": "MV Iron Orion: slow connection and packet loss", "description": "Performance on MV Iron Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-10 23:00"}, {"ticket_id": "MRL-102857", "created_at": "2025-09-09 13:56", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Crimson Dawn", "imo": "IMO 9175913", "subject": "CREW DATA QUOTA QUESTION - MV CRIMSON DAWN", "description": "Crew on MV Crimson Dawn cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-15 04:00"}, {"ticket_id": "MRL-102861", "created_at": "2025-09-09 14:43", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "Sealink Cyber alert on MT Austral Pioneer", "description": "Cyber dashboard raised alert E-6635 for MT Austral Pioneer: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-15 11:00"}, {"ticket_id": "MRL-102858", "created_at": "2025-09-09 15:13", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Baltic Altair", "imo": "IMO 9843027", "subject": "MV Baltic Altair: BDU fault code E-8185", "description": "ETO on MV Baltic Altair reports antenna stuck in azimuth, fault code E-9113. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-16 02:00"}, {"ticket_id": "MRL-102849", "created_at": "2025-09-09 17:02", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "High latency reported by master, MV Golden Altair", "description": "Dear support team,\n\nWe see repeated link drops on MV Golden Altair. Modem log shows error E-1495 every few hours. Vessel currently Baltic Sea. ETA next port Singapore.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-14 11:00"}, {"ticket_id": "MRL-102854", "created_at": "2025-09-09 17:25", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "Invoice query - Karpas Maritime Ltd", "description": "We do not recognise line items on the latest invoice for MV Arctic Falcon. Can you send a breakdown per service? Regards, Accounts team, Karpas Maritime Ltd.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-14 21:00"}, {"ticket_id": "MRL-102866", "created_at": "2025-09-09 18:07", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Petrel", "imo": "IMO 9597381", "subject": "Contract documents request - Al Mirfa Offshore Marine", "description": "Please send the current signed contract and SLA annex for Al Mirfa Offshore Marine, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-10 13:00"}, {"ticket_id": "MRL-102860", "created_at": "2025-09-09 22:25", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Crimson Tern", "imo": "IMO 9453597", "subject": "Crew data quota question - MV Crimson Tern", "description": "Hello,\n\nCaptain of MV Crimson Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-14 17:00"}, {"ticket_id": "MRL-102852", "created_at": "2025-09-09 22:45", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Orion", "imo": "IMO 9312858", "subject": "Commissioning report pending - MV Emerald Orion", "description": "Commissioning on MV Emerald Orion completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-15 15:00"}, {"ticket_id": "MRL-102856", "created_at": "2025-09-09 22:51", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Iron Dawn", "imo": "IMO 9256858", "subject": "SEALINK CYBER ALERT ON MV IRON DAWN", "description": "Cyber dashboard raised alert E-8727 for MV Iron Dawn: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-10 06:00"}, {"ticket_id": "MRL-102862", "created_at": "2025-09-09 23:14", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "Sealink Cyber alert on MV Coral Wave", "description": "Cyber dashboard raised alert E-4656 for MV Coral Wave: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-11 15:00"}, {"ticket_id": "MRL-102877", "created_at": "2025-09-10 02:22", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Lyra", "imo": "IMO 9318412", "subject": "Crew data quota questio n- MV Ivory Lyra", "description": "Captain of MV Ivory Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-11 05:00"}, {"ticket_id": "MRL-102872", "created_at": "2025-09-10 02:49", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Capella", "imo": "IMO 9791743", "subject": "MV Kystfjord Capella - link keeps dropping since yesterday", "description": "Master on MV Kystfjord Capella (IMO 9791743) reports very slow internet since Las Palmas departure. SNR fluctuating around 8.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-18 17:00"}, {"ticket_id": "MRL-102874", "created_at": "2025-09-10 02:50", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Guardian", "imo": "IMO 9871543", "subject": "Coverage question North Sea", "description": "Hi support team,\n\nDo you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.\n\nBest regards,\nTechnical Dept, Vestkyst Seismikk AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-14 02:00"}, {"ticket_id": "MRL-102871", "created_at": "2025-09-10 03:52", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Plan change request for MV Iron Tide", "description": "Dear support team,\n\nMV Iron Tide goes into dry dock in Santos for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nFleet Ops, Øresund Bulk ApS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-17 22:00"}, {"ticket_id": "MRL-102869", "created_at": "2025-09-10 05:00", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Horizon", "imo": "IMO 9146637", "subject": "Activate cre wwifi package on MV Austral Horizon", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Austral Horizon before next crew change in Aberdeen.\n\nThanks and regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-14 09:00"}, {"ticket_id": "MRL-102867", "created_at": "2025-09-10 10:47", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "Question about charges for MT Aurora Orion", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-19 14:00"}, {"ticket_id": "MRL-102868", "created_at": "2025-09-10 13:30", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-13 16:00"}, {"ticket_id": "MRL-102875", "created_at": "2025-09-10 15:53", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Contract documents request - Celtic Sea Trawlers Ltd", "description": "Our new operations manager needs portal access for the Celtic Sea Trawlers Ltd fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-16 17:00"}, {"ticket_id": "MRL-102876", "created_at": "2025-09-10 16:51", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Onyx Pioneer", "imo": "IMO 9216183", "subject": "Degraded VSAT eprformance on MV Onyx Pioneer", "description": "Master on MV Onyx Pioneer (IMO 9216183) reports very slow internet since Antwerp departure. SNR fluctuating around 5.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-10 19:00"}, {"ticket_id": "MRL-102870", "created_at": "2025-09-10 17:15", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Reef", "imo": "IMO 9469950", "subject": "Question about charges for MV Boreal Reef", "description": "Good day,\n\nThe overage charges for MV Boreal Reef look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-14 22:00"}, {"ticket_id": "MRL-102873", "created_at": "2025-09-10 19:22", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "We are adding a newbuild to the fleet, delivery 2026-05. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-11 00:00"}, {"ticket_id": "MRL-102880", "created_at": "2025-09-11 00:04", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Onyx Falcon", "imo": "IMO 9599822", "subject": "MV ONYX FALCON: BDU FAULT CODE E-5119", "description": "After heavy weather the radome on MV Onyx Falcon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-16 14:00"}, {"ticket_id": "MRL-102882", "created_at": "2025-09-11 03:15", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Dawn", "imo": "IMO 9283693", "subject": "Suspicious traffic flagged - MT Amber Dawn", "description": "Master of MT Amber Dawn reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-14 23:00"}, {"ticket_id": "MRL-102885", "created_at": "2025-09-11 09:12", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Vega", "imo": "IMO 9806328", "subject": "Phishing attempt reported by MV Zephyr Vega crew", "description": "Master of MV Zephyr Vega reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-11 16:00"}, {"ticket_id": "MRL-102886", "created_at": "2025-09-11 13:55", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Lyra", "imo": "IMO 9496771", "subject": "Spare part request - MT Arctic Lyra", "description": "After heavy weather the radome on MT Arctic Lyra has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-11 12:00"}, {"ticket_id": "MRL-102883", "created_at": "2025-09-11 15:55", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Albatross", "imo": "IMO 9843651", "subject": "Degraded VSAT performance on MV Nordic Albatross", "description": "Master on MV Nordic Albatross (IMO 9843651) reports very slow internet since Las Palmas departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-12 13:00"}, {"ticket_id": "MRL-102881", "created_at": "2025-09-11 15:56", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Dawn", "imo": "IMO 9614153", "subject": "MV Tramontane Dawn: complete loss of connectivity", "description": "MV Tramontane Dawn (IMO 9614153) has no connectivity at all. Antenna status LED red, error E-2052. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-11 06:00"}, {"ticket_id": "MRL-102878", "created_at": "2025-09-11 17:12", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "High latency reported by master, MV Coral Rigel", "description": "Dear support team,\n\nWe see repeated link drops on MV Coral Rigel. Modem log shows error E-8968 every few hours. Vessel currently South Atlantic. ETA next port Valletta.\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-11 17:00"}, {"ticket_id": "MRL-102887", "created_at": "2025-09-11 20:13", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Dawn", "imo": "IMO 9288150", "subject": "Question about charges for MV Sapphire Dawn", "description": "The overage charges for MV Sapphire Dawn look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-16 04:00"}, {"ticket_id": "MRL-102884", "created_at": "2025-09-11 21:41", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Horizon", "imo": "IMO 9212242", "subject": "Contract documents request - Thraki Product Tankers", "description": "Please send the current signed contract and SLA annex for Thraki Product Tankers, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-19 21:00"}, {"ticket_id": "MRL-102879", "created_at": "2025-09-11 23:10", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Breeze", "imo": "IMO 9519171", "subject": "Credit note request Levantine Crescent Shipping", "description": "We do not recognise line items on the latest invoice for MT Onyx Breeze. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-13 10:00"}, {"ticket_id": "MRL-102892", "created_at": "2025-09-12 03:27", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pegasus", "imo": "IMO 9403566", "subject": "New build connectivity setup Kystfjord Rederi AS", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.\n\nBrgds,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-15 20:00"}, {"ticket_id": "MRL-102891", "created_at": "2025-09-12 06:29", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Scarlet Falcon", "imo": "IMO 9718624", "subject": "MV Scarlet Falcon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Scarlet Falcon. Modem log shows error E-5739 every few hours. Vessel currently Baltic Sea. ETA next port Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-18 23:00"}, {"ticket_id": "MRL-102893", "created_at": "2025-09-12 09:08", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "No link on our vessel since 0400 UTC", "description": "Complete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-12 10:00"}, {"ticket_id": "MRL-102900", "created_at": "2025-09-12 12:02", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Polar Dawn", "imo": "IMO 9612650", "subject": "Activate crew wifi package on FV Polar Dawn", "description": "FV Polar Dawn goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-17 20:00"}, {"ticket_id": "MRL-102888", "created_at": "2025-09-12 14:20", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Tide", "imo": "IMO 9420344", "subject": "Antenna fault on MV Arctic Tide", "description": "Below-deck unit on MV Arctic Tide rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-17 19:00"}, {"ticket_id": "MRL-102897", "created_at": "2025-09-12 15:13", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Falcon", "imo": "IMO 9510137", "subject": "High latency reported by master, MV Baltic Falcon", "description": "Master on MV Baltic Falcon (IMO 9510137) reports very slow internet since Colombo departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-15 16:00"}, {"ticket_id": "MRL-102894", "created_at": "2025-09-12 15:33", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Zephyr Lagoon", "imo": "IMO 9820087", "subject": "MV Zephyr Lagoon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Zephyr Lagoon. Modem log shows error E-8549 every few hours. Vessel currently Baltic Sea. ETA next port Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-17 17:00"}, {"ticket_id": "MRL-102895", "created_at": "2025-09-12 16:51", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Polaris", "imo": "IMO 9822413", "subject": "MV Kystfjord Polaris - link keeps dropping since yesterday", "description": "Performance on MV Kystfjord Polaris degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-18 16:00"}, {"ticket_id": "MRL-102890", "created_at": "2025-09-12 17:33", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-17 09:00"}, {"ticket_id": "MRL-102898", "created_at": "2025-09-12 18:42", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "Portal access for new osp manager - Kowloon Pearl Navigation", "description": "Please send the current signed contract and SLA annex for Kowloon Pearl Navigation, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-14 22:00"}, {"ticket_id": "MRL-102889", "created_at": "2025-09-12 20:10", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Beacon", "imo": "IMO 9353448", "subject": "High latency reported by master, MV Nordic Beacon", "description": "Hello,\n\nPerformance on MV Nordic Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nFleet Ops, Kattegat Container Line", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-18 06:00"}, {"ticket_id": "MRL-102896", "created_at": "2025-09-12 22:00", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Silver Pioneer", "imo": "IMO 9209702", "subject": "CREDIT NOTE REQUEST WADDENZEE OFFSHORE BV", "description": "Requesting a copy of all invoices for the last quarter for Waddenzee Offshore BV fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-17 12:00"}, {"ticket_id": "MRL-102899", "created_at": "2025-09-12 22:08", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "MV Kystfjord Vega - link keeps dropping since yesterday", "description": "Dear support team,\n\nWe see repeated link drops on MV Kystfjord Vega. Modem log shows error E-7346 every few hours. Vessel currently Norwegian Sea. ETA next port Piraeus.\n\nBest regards,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-13 07:00"}, {"ticket_id": "MRL-102908", "created_at": "2025-09-13 01:36", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Petrel", "imo": "IMO 9835587", "subject": "Activate crew wifi packaeg on MV Solstice Petrel", "description": "MV Solstice Petrel goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-20 22:00"}, {"ticket_id": "MRL-102901", "created_at": "2025-09-13 01:40", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Albatross", "imo": "IMO 9870240", "subject": "Coverage question Red Sea", "description": "Dear support team,\n\nDo you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.\n\nBest regards,\nTechnical Dept, Baltic Amber Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-18 09:00"}, {"ticket_id": "MRL-102911", "created_at": "2025-09-13 03:43", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "New build connectivity setup Botnia Ice Class Oy", "description": "When can the install team board MV Mistral Tern in Tanjung Pelepas? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-15 17:00"}, {"ticket_id": "MRL-102909", "created_at": "2025-09-13 03:56", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Cobalt Current", "imo": "IMO 9889540", "subject": "Phishing attempt reported by MV Cobalt Current crew", "description": "Master of MV Cobalt Current reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-19 21:00"}, {"ticket_id": "MRL-102910", "created_at": "2025-09-13 04:12", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Current", "imo": "IMO 9223112", "subject": "Plan change request for MV Ivory Current", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Ivory Current before next crew change in Jebel Ali.\n\nBrgds,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-22 07:00"}, {"ticket_id": "MRL-102913", "created_at": "2025-09-13 04:51", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "Plan change request for MV Golden Altair", "description": "MV Golden Altair goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-15 04:00"}, {"ticket_id": "MRL-102912", "created_at": "2025-09-13 08:12", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Altair", "imo": "IMO 9532501", "subject": "Question about charges for MV Harmattan Altair", "description": "We do not recognise line items on the latest invoice for MV Harmattan Altair. Can you send a breakdown per service? Regards, Accounts team, Cantábrico Naviera SA.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-20 11:00"}, {"ticket_id": "MRL-102903", "created_at": "2025-09-13 08:44", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Sirocco Pioneer", "imo": "IMO 9805104", "subject": "Portal access for new ops manager - Skagerrak Link Ferries", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-19 05:00"}, {"ticket_id": "MRL-102906", "created_at": "2025-09-13 14:02", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Golden Breeze", "imo": "IMO 9892690", "subject": "Question about charges for MV Golden Breeze", "description": "We do not recognise line items on the latest invoice for MV Golden Breeze. Can you send a breakdown per service? Regards, Accounts team, Elbstrom Reederei GmbH.", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-14 12:00"}, {"ticket_id": "MRL-102907", "created_at": "2025-09-13 14:41", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Crest", "imo": "IMO 9705770", "subject": "URGENT - MV Mistral Crest offline", "description": "Complete outage on MV Mistral Crest. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-14 02:00"}, {"ticket_id": "MRL-102904", "created_at": "2025-09-13 19:00", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Dear support team,\n\nWe need the crew welfare package activated on our vessel before next crew change in Colombo.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-18 05:00"}, {"ticket_id": "MRL-102902", "created_at": "2025-09-13 19:11", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Nordic Vega", "imo": "IMO 9822334", "subject": "Coverage question Mediterranean", "description": "Good day,\n\nDo you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.\n\nBrgds,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-19 03:00"}, {"ticket_id": "MRL-102905", "created_at": "2025-09-13 19:40", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Carrier", "imo": "IMO 9257785", "subject": "Degraded VSAT performance on MV Golden Carrier", "description": "We see repeated link drops on MV Golden Carrier. Modem log shows error E-8098 every few hours. Vessel currently Baltic Sea. ETA next port Jebel Ali.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-14 20:00"}, {"ticket_id": "MRL-102918", "created_at": "2025-09-14 00:49", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "MV Zephyr Rigel: complete loss of connectivity", "description": "Complete outage on MV Zephyr Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-15 19:00"}, {"ticket_id": "MRL-102915", "created_at": "2025-09-14 02:19", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Crew wifi vouchers not working on FV Arctic Meteor", "description": "Crew wifi on FV Arctic Meteor unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-18 21:00"}, {"ticket_id": "MRL-102925", "created_at": "2025-09-14 03:05", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Trader", "imo": "IMO 9447964", "subject": "MV Levante Trader: BDU fault code E-9840", "description": "Below-deck unit on MV Levante Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-16 23:00"}, {"ticket_id": "MRL-102929", "created_at": "2025-09-14 06:21", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "FV Solstice Pioneer - link keeps dropping since yesterday", "description": "Good day,\n\nMaster on FV Solstice Pioneer (IMO 9263590) reports very slow internet since Las Palmas departure. SNR fluctuating around 7.8 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nFleet Ops, Armor Atlantique Armement", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-102921", "created_at": "2025-09-14 08:10", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Zephyr Crest", "imo": "IMO 9543603", "subject": "Question about charges for MT Zephyr Crest", "description": "We do not recognise line items on the latest invoice for MT Zephyr Crest. Can you send a breakdown per service? Regards, Accounts team, Thraki Product Tankers.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-17 19:00"}, {"ticket_id": "MRL-102930", "created_at": "2025-09-14 10:46", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Reef", "imo": "IMO 9447495", "subject": "New build connectivity setup Bosphorus Crescent Denizcilik", "description": "Good day,\n\nCommissioning on MV Baltic Reef completed last week but we never received the report. Please send.\n\nBest regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-23 01:00"}, {"ticket_id": "MRL-102923", "created_at": "2025-09-14 11:51", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Dear support team,\n\nWe need the crew welfare package activated on our vessel before next crew change in Santos.\n\nBrgds,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-17 07:00"}, {"ticket_id": "MRL-102924", "created_at": "2025-09-14 13:25", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Breeze", "imo": "IMO 9146003", "subject": "MVS carlet Breeze: BDU fault code E-3512", "description": "Below-deck unit on MV Scarlet Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-15 02:00"}, {"ticket_id": "MRL-102927", "created_at": "2025-09-14 14:22", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Crimson Navigator", "imo": "IMO 9694878", "subject": "Suspend service on FV Crimson Navigator during dry dock", "description": "Good day,\n\nFV Crimson Navigator goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nTechnical Dept, Armor Atlantique Armement", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-19 20:00"}, {"ticket_id": "MRL-102920", "created_at": "2025-09-14 15:37", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Levante Lagoon", "imo": "IMO 9619751", "subject": "Spare part request - MT Levante Lagoon", "description": "Good day,\n\nBelow-deck unit on MT Levante Lagoon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?\n\nBrgds,\nMarine Superintendent, Gascogne Gaz Maritime", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-15 10:00"}, {"ticket_id": "MRL-102916", "created_at": "2025-09-14 16:40", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Baltic Tide", "imo": "IMO 9397585", "subject": "Plan change request for MV Baltic Tide", "description": "MV Baltic Tide goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-18 01:00"}, {"ticket_id": "MRL-102926", "created_at": "2025-09-14 18:05", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "Suspicious traffic flagged - MV Golden Current", "description": "Hi support team,\n\nMaster of MV Golden Current reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-14 20:00"}, {"ticket_id": "MRL-102928", "created_at": "2025-09-14 18:51", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Hello,\n\nBelow-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?\n\nThanks and regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-23 00:00"}, {"ticket_id": "MRL-102919", "created_at": "2025-09-14 19:13", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Nordic Vega", "imo": "IMO 9822334", "subject": "Activate crew wifi package on MV Nordic Vega", "description": "Please upgrade MV Nordic Vega to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-19 09:00"}, {"ticket_id": "MRL-102914", "created_at": "2025-09-14 19:52", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-4274", "description": "Hello,\n\nAfter heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-22 02:00"}, {"ticket_id": "MRL-102917", "created_at": "2025-09-14 20:19", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "Degraded VSAT performance on MV Aurora Petrel", "description": "Performance on MV Aurora Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-22 07:00"}, {"ticket_id": "MRL-102922", "created_at": "2025-09-14 22:31", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "Spare part request - MV Meriidan Petrel", "description": "ETO on MV Meridian Petrel reports antenna stuck in azimuth, fault code E-7847. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-15 21:00"}, {"ticket_id": "MRL-102942", "created_at": "2025-09-15 02:22", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Crest", "imo": "IMO 9494553", "subject": "High latency reported by master, MV Equinox Crest", "description": "Performance on MV Equinox Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-16 07:00"}, {"ticket_id": "MRL-102941", "created_at": "2025-09-15 02:44", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-15 07:00"}, {"ticket_id": "MRL-102932", "created_at": "2025-09-15 07:48", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "Question about charges for MV Crimson Trader", "description": "We do not recognise line items on the latest invoice for MV Crimson Trader. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-21 04:00"}, {"ticket_id": "MRL-102940", "created_at": "2025-09-15 08:23", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Lagoon", "imo": "IMO 9356787", "subject": "Degraded VSAT performance on MV Coral Lagoon", "description": "Hello,\n\nWe see repeated link drops on MV Coral Lagoon. Modem log shows error E-2198 every few hours. Vessel currently Gibraltar. ETA next port Piraeus.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-16 14:00"}, {"ticket_id": "MRL-102938", "created_at": "2025-09-15 08:27", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "Antenna fault on MV Nordic Tide", "description": "Below-deck unit on MV Nordic Tide rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-16 07:00"}, {"ticket_id": "MRL-102937", "created_at": "2025-09-15 09:19", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Harmattan Rigel", "imo": "IMO 9867621", "subject": "URGENT - MT Harmattan Rigel offline", "description": "Dear support team,\n\nMT Harmattan Rigel (IMO 9867621) has no connectivity at all. Antenna status LED red, error E-1137. Vessel in Persian Gulf. Please call the bridge sat phone.\n\nBrgds,\nTechnical Dept, Hormuz Falcon Tankers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-16 17:00"}, {"ticket_id": "MRL-102943", "created_at": "2025-09-15 11:13", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Dawn", "imo": "IMO 9524695", "subject": "No link on MV Meridian Dawn since 0400 UTC", "description": "MV Meridian Dawn (IMO 9524695) has no connectivity at all. Antenna status LED red, error E-8344. Vessel in Malacca Strait. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-15 06:00"}, {"ticket_id": "MRL-102934", "created_at": "2025-09-15 12:39", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "Degraded VSAT performance on MV Ivory Horizon", "description": "Dear support team,\n\nPerformance on MV Ivory Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-15 10:00"}, {"ticket_id": "MRL-102936", "created_at": "2025-09-15 13:12", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nMarine Superintendent, Gascogne Gaz Maritime", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-17 18:00"}, {"ticket_id": "MRL-102931", "created_at": "2025-09-15 15:25", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Ostro Petrel", "imo": "IMO 9617935", "subject": "Antenna fault on MV Ostro Petrel", "description": "After heavy weather the radome on MV Ostro Petrel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-15 06:00"}, {"ticket_id": "MRL-102933", "created_at": "2025-09-15 21:13", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Iron Tern", "imo": "IMO 9718349", "subject": "High latency reported by master, MV Iron Tern", "description": "We see repeated link drops on MV Iron Tern. Modem log shows error E-7744 every few hours. Vessel currently Gibraltar. ETA next port Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-18 23:00"}, {"ticket_id": "MRL-102935", "created_at": "2025-09-15 21:50", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Nordic Altair", "imo": "IMO 9114799", "subject": "High latency reported by master, MV Nordic Altair", "description": "Good day,\n\nWe see repeated link drops on MV Nordic Altair. Modem log shows error E-9588 every few hours. Vessel currently Baltic Sea. ETA next port Busan.\n\nBrgds,\nTechnical Dept, Adriatic Sun Ferries", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-16 16:00"}, {"ticket_id": "MRL-102939", "created_at": "2025-09-15 22:52", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Arctic Lagoon", "imo": "IMO 9212254", "subject": "Crew wifi vouchers not working on MV Arctic Lagoon", "description": "Crew wifi on MV Arctic Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-16 22:00"}, {"ticket_id": "MRL-102948", "created_at": "2025-09-16 01:07", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Horizon", "imo": "IMO 9539339", "subject": "MV Boreal Horizon: BDU fault code E-1096", "description": "Below-deck unit on MV Boreal Horizon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-16 12:00"}, {"ticket_id": "MRL-102949", "created_at": "2025-09-16 01:12", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Ostro Dawn", "imo": "IMO 9199268", "subject": "Crew data quota question - MV Ostro Dawn", "description": "Crew on MV Ostro Dawn cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-23 22:00"}, {"ticket_id": "MRL-102945", "created_at": "2025-09-16 06:58", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "MV Onyx Comet: complete loss of connectivity", "description": "Complete outage on MV Onyx Comet. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-16 05:00"}, {"ticket_id": "MRL-102950", "created_at": "2025-09-16 12:04", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Tern", "imo": "IMO 9416537", "subject": "MV Scarlet Tern: slow connection and packet loss", "description": "We see repeated link drops on MV Scarlet Tern. Modem log shows error E-3515 every few hours. Vessel currently Baltic Sea. ETA next port Piraeus.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-21 13:00"}, {"ticket_id": "MRL-102952", "created_at": "2025-09-16 12:21", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Emerald Navigator", "imo": "IMO 9169677", "subject": "Slow crew internet on MT Emerald Navigator", "description": "Crew on MT Emerald Navigator cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-18 19:00"}, {"ticket_id": "MRL-102944", "created_at": "2025-09-16 18:33", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Trader", "imo": "IMO 9497983", "subject": "MV Zephyr Trader: slow connection and packet loss", "description": "Hello,\n\nWe see repeated link drops on MV Zephyr Trader. Modem log shows error E-4644 every few hours. Vessel currently Singapore Strait. ETA next port Jebel Ali.\n\nThanks and regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-16 21:00"}, {"ticket_id": "MRL-102947", "created_at": "2025-09-16 20:44", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Dawn", "imo": "IMO 9524695", "subject": "Contract documents reques t- Kowloon Pearl Navigation", "description": "Do you have LEO coverage in Malacca Strait? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-20 19:00"}, {"ticket_id": "MRL-102951", "created_at": "2025-09-16 20:53", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Dawn", "imo": "IMO 9458157", "subject": "High latency reported by master, MV Cobalt Dawn", "description": "Master on MV Cobalt Dawn (IMO 9458157) reports very slow internet since Santos departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-17 22:00"}, {"ticket_id": "MRL-102946", "created_at": "2025-09-16 22:07", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "Suspend service on MT Scarlet Atoll during dry dock", "description": "MT Scarlet Atoll goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-24 10:00"}, {"ticket_id": "MRL-102958", "created_at": "2025-09-17 00:01", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "New build connectivity setup Levantine Crescent Shipping", "description": "Good day,\n\nCommissioning on our vessel completed last week but we never received the report. Please send.\n\nBrgds,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-21 21:00"}, {"ticket_id": "MRL-102959", "created_at": "2025-09-17 00:06", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "Crew data quota question - MV Cobalt Vega", "description": "Captain of MV Cobalt Vega asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-23 17:00"}, {"ticket_id": "MRL-102968", "created_at": "2025-09-17 00:33", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Iron Meteor", "imo": "IMO 9695107", "subject": "Credit note request Delta Maas Shipping BV", "description": "We do not recognise line items on the latest invoice for MV Iron Meteor. Can you send a breakdown per service? Regards, Accounts team, Delta Maas Shipping BV.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-24 13:00"}, {"ticket_id": "MRL-102955", "created_at": "2025-09-17 04:10", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Cobalt Current", "imo": "IMO 9889540", "subject": "Invoice query - Riau Straits Carriers", "description": "The overage charges for MV Cobalt Current look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-18 17:00"}, {"ticket_id": "MRL-102960", "created_at": "2025-09-17 04:38", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "Slow crew internet on MV Solstice Wave", "description": "Crew on MV Solstice Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-21 16:00"}, {"ticket_id": "MRL-102956", "created_at": "2025-09-17 11:18", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Voyager", "imo": "IMO 9896529", "subject": "CONTRACT DOCUMENTS REQUEST - RIAU STRAITS CARRIERS", "description": "Our new operations manager needs portal access for the Riau Straits Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-21 08:00"}, {"ticket_id": "MRL-102967", "created_at": "2025-09-17 11:29", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Scarlet Petrel", "imo": "IMO 9349265", "subject": "Crew wifi vouchers not working on MV Scarlet Petrel", "description": "Dear support team,\n\nCaptain of MV Scarlet Petrel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nDPA, Melita Bulk Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-24 00:00"}, {"ticket_id": "MRL-102964", "created_at": "2025-09-17 12:43", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Nordic Orion", "imo": "IMO 9438884", "subject": "Invoice query - Konkan Coast Carriers", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Nordic Orion. Can you send a breakdown per service? Regards, Accounts team, Konkan Coast Carriers.\n\nBrgds,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-25 07:00"}, {"ticket_id": "MRL-102963", "created_at": "2025-09-17 13:33", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Falcon", "imo": "IMO 9510137", "subject": "Spare part request - MV Baltic Falcon", "description": "ETO on MV Baltic Falcon reports antenna stuck in azimuth, fault code E-4894. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-20 04:00"}, {"ticket_id": "MRL-102954", "created_at": "2025-09-17 13:36", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Onyx Orion", "imo": "IMO 9152911", "subject": "Invoice query - Ligurian Star Cruises", "description": "We do not recognise line items on the latest invoice for MV Onyx Orion. Can you send a breakdown per service? Regards, Accounts team, Ligurian Star Cruises.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-21 09:00"}, {"ticket_id": "MRL-102965", "created_at": "2025-09-17 15:25", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Cobalt Tide", "imo": "IMO 9760134", "subject": "Commissioning report pending - MT Cobalt Tide", "description": "Commissioning on MT Cobalt Tide completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-21 02:00"}, {"ticket_id": "MRL-102969", "created_at": "2025-09-17 17:39", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Meteor", "imo": "IMO 9821081", "subject": "Spare part request - MV Austral Meteor", "description": "Hello,\n\nETO on MV Austral Meteor reports antenna stuck in azimuth, fault code E-7039. Manual repointing works temporarily. Requesting service visit in Colombo.\n\nBrgds,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-21 02:00"}, {"ticket_id": "MRL-102953", "created_at": "2025-09-17 18:21", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Golden Rigel", "imo": "IMO 9555230", "subject": "Crew wifi vouchers not working on MV Golden Rigel", "description": "Good day,\n\nCaptain of MV Golden Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-25 05:00"}, {"ticket_id": "MRL-102961", "created_at": "2025-09-17 18:35", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "Coverage question Arabian Sea", "description": "Our new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-19 00:00"}, {"ticket_id": "MRL-102966", "created_at": "2025-09-17 21:51", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-26 02:00"}, {"ticket_id": "MRL-102962", "created_at": "2025-09-17 22:36", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "Sealink Cyber alert on MV Equinox Carrier", "description": "Master of MV Equinox Carrier reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-22 18:00"}, {"ticket_id": "MRL-102957", "created_at": "2025-09-17 23:49", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Guardian", "imo": "IMO 9791028", "subject": "Coverage question Indian Ocean", "description": "Please send the current signed contract and SLA annex for Shiokaze Kaiun KK, we cannot locate our copy.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-18 11:00"}, {"ticket_id": "MRL-102974", "created_at": "2025-09-18 00:07", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Azure Current", "imo": "IMO 9435014", "subject": "Suspend service on MV Azure Current during dry dock", "description": "We need the crew welfare package activated on MV Azure Current before next crew change in Colombo.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-25 02:00"}, {"ticket_id": "MRL-102984", "created_at": "2025-09-18 00:21", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Mistral Current", "imo": "IMO 9821536", "subject": "MT Mistral Current: slow connection and packet loss", "description": "Master on MT Mistral Current (IMO 9821536) reports very slow internet since Piraeus departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-18 08:00"}, {"ticket_id": "MRL-102981", "created_at": "2025-09-18 00:23", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Tramontane Breeze", "imo": "IMO 9864710", "subject": "MT Tramontane Breeze - link keeps dropping since yesterday", "description": "Performance on MT Tramontane Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-19 06:00"}, {"ticket_id": "MRL-102983", "created_at": "2025-09-18 01:43", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "MV Onyx Lagoon - link keeps dropping since yesterday", "description": "Hi support team,\n\nWe see repeated link drops on MV Onyx Lagoon. Modem log shows error E-2878 every few hours. Vessel currently Red Sea. ETA next port Singapore.\n\nBest regards,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-28 00:00"}, {"ticket_id": "MRL-102978", "created_at": "2025-09-18 05:59", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Altair", "imo": "IMO 9608829", "subject": "Degraded VSAT performance on MV Kystfjord Altair", "description": "Master on MV Kystfjord Altair (IMO 9608829) reports very slow internet since Shanghai departure. SNR fluctuating around 7.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-18 09:00"}, {"ticket_id": "MRL-102975", "created_at": "2025-09-18 07:49", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Voyager", "imo": "IMO 9122370", "subject": "Credit note request Hormuz Falcon Tankers", "description": "The overage charges for MT Arctic Voyager look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-23 02:00"}, {"ticket_id": "MRL-102982", "created_at": "2025-09-18 09:39", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Carrier", "imo": "IMO 9327059", "subject": "Coverage question Red Sea", "description": "Our new operations manager needs portal access for the Riau Straits Carriers fleet. Can you set up an account?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-26 00:00"}, {"ticket_id": "MRL-102985", "created_at": "2025-09-18 11:54", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Navigator", "imo": "IMO 9828089", "subject": "Degraded VSAT performance on MV Austral Navigator", "description": "Hi support team,\n\nPerformance on MV Austral Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Adriatic Sun Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-19 23:00"}, {"ticket_id": "MRL-102973", "created_at": "2025-09-18 13:40", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Dawn", "imo": "IMO 9889459", "subject": "Spare part request - MV Solstice Dawn", "description": "Hello,\n\nAfter heavy weather the radome on MV Solstice Dawn has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-27 09:00"}, {"ticket_id": "MRL-102970", "created_at": "2025-09-18 14:36", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-18 17:00"}, {"ticket_id": "MRL-102972", "created_at": "2025-09-18 14:45", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "Portal access for new ops manager - Konkan Coast Carriers", "description": "Our new operations manager needs portal access for the Konkan Coast Carriers fleet. Can you set up an account?", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-19 01:00"}, {"ticket_id": "MRL-102979", "created_at": "2025-09-18 16:26", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Boreal Vega", "imo": "IMO 9859002", "subject": "Spare part request - FV Boreal Vega", "description": "Hello,\n\nAfter heavy weather the radome on FV Boreal Vega has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nMarine Superintendent, Armor Atlantique Armement", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-24 10:00"}, {"ticket_id": "MRL-102971", "created_at": "2025-09-18 17:58", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Orion", "imo": "IMO 9312858", "subject": "MV EMERALD ORION: SLOW CONNECTION AND PACKET LOSS", "description": "Performance on MV Emerald Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-19 19:00"}, {"ticket_id": "MRL-102976", "created_at": "2025-09-18 19:12", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Nordic Navigator", "imo": "IMO 9522441", "subject": "High latency reported by master, MT Nordic Navigator", "description": "Performance on MT Nordic Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-23 17:00"}, {"ticket_id": "MRL-102980", "created_at": "2025-09-18 20:04", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Master on our vessel () reports very slow internet since Cape Town departure. SNR fluctuating around 4.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-26 10:00"}, {"ticket_id": "MRL-102977", "created_at": "2025-09-18 22:43", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Falcon", "imo": "IMO 9663740", "subject": "Contract documents request - Delta Maas Shipping BV", "description": "Our new operations manager needs portal access for the Delta Maas Shipping BV fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-22 01:00"}, {"ticket_id": "MRL-102994", "created_at": "2025-09-19 00:34", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Current", "imo": "IMO 9223112", "subject": "Degraded VSAT performance on MV Ivory Current", "description": "Master on MV Ivory Current (IMO 9223112) reports very slow internet since Colombo departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-27 14:00"}, {"ticket_id": "MRL-102987", "created_at": "2025-09-19 01:02", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Austral Crest", "imo": "IMO 9854739", "subject": "Crew data quota question - MV Austral Crest", "description": "Captain of MV Austral Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-22 16:00"}, {"ticket_id": "MRL-102990", "created_at": "2025-09-19 06:31", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Equinox Petrel", "imo": "IMO 9790517", "subject": "MV Equinox Petrel: slow connection and packet loss", "description": "Master on MV Equinox Petrel (IMO 9790517) reports very slow internet since Stavanger departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-22 22:00"}, {"ticket_id": "MRL-102992", "created_at": "2025-09-19 09:07", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Altair", "imo": "IMO 9639983", "subject": "Spare part request - MV Cobalt Altair", "description": "After heavy weather the radome on MV Cobalt Altair has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-20 03:00"}, {"ticket_id": "MRL-102989", "created_at": "2025-09-19 09:24", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "We see repeated link drops on our vessel. Modem log shows error E-4796 every few hours. Vessel currently North Sea. ETA next port Antwerp.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-20 01:00"}, {"ticket_id": "MRL-102993", "created_at": "2025-09-19 10:41", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Pioneer", "imo": "IMO 9743239", "subject": "Suspicious traffic flagged - MV Nordic Pioneer", "description": "Cyber dashboard raised alert E-2335 for MV Nordic Pioneer: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-23 05:00"}, {"ticket_id": "MRL-102995", "created_at": "2025-09-19 10:58", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Albatross", "imo": "IMO 9689574", "subject": "Coverage question Arabian Sea", "description": "Do you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-28 03:00"}, {"ticket_id": "MRL-102996", "created_at": "2025-09-19 12:42", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Tern", "imo": "IMO 9564865", "subject": "MV Baltic Tern: BDU fault code E-6381", "description": "Below-deck unit on MV Baltic Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-26 19:00"}, {"ticket_id": "MRL-102986", "created_at": "2025-09-19 14:03", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "Degraded VSAT performance on MT Levante Orion", "description": "Master on MT Levante Orion (IMO 9825697) reports very slow internet since Busan departure. SNR fluctuating around 4.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-19 09:00"}, {"ticket_id": "MRL-102991", "created_at": "2025-09-19 15:31", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Sapphire Altair", "imo": "IMO 9131280", "subject": "High latency reported by master, MV Sapphire Altair", "description": "Dear support team,\n\nMaster on MV Sapphire Altair (IMO 9131280) reports very slow internet since Santos departure. SNR fluctuating around 7.8 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-19 12:00"}, {"ticket_id": "MRL-102988", "created_at": "2025-09-19 18:19", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Petrel", "imo": "IMO 9597381", "subject": "MV Golden Petrel - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Golden Petrel. Modem log shows error E-2024 every few hours. Vessel currently North Sea. ETA next port Colombo.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-19 18:00"}, {"ticket_id": "MRL-103006", "created_at": "2025-09-20 01:54", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "Spare part request - MV Golden Pioneer", "description": "ETO on MV Golden Pioneer reports antenna stuck in azimuth, fault code E-4212. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-20 18:00"}, {"ticket_id": "MRL-103008", "created_at": "2025-09-20 02:07", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "Phishing attempt reported by MT Baltic Reef crew", "description": "Cyber dashboard raised alert E-5507 for MT Baltic Reef: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103009", "created_at": "2025-09-20 03:43", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Lagoon", "imo": "IMO 9879375", "subject": "Commissioning report pending - MV Ostro Lagoon", "description": "When can the install team board MV Ostro Lagoon in Rotterdam? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-21 01:00"}, {"ticket_id": "MRL-103005", "created_at": "2025-09-20 03:59", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "Crew data quota question - MV Scarlet Altair", "description": "Crew on MV Scarlet Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-23 14:00"}, {"ticket_id": "MRL-103000", "created_at": "2025-09-20 04:04", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "MV Polar Reef: slow connection and packet loss", "description": "Performance on MV Polar Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-21 01:00"}, {"ticket_id": "MRL-102997", "created_at": "2025-09-20 04:15", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Equinox Breeze", "imo": "IMO 9360972", "subject": "MV Equinox Breeze: complete loss of connectivity", "description": "MV Equinox Breeze (IMO 9360972) has no connectivity at all. Antenna status LED red, error E-2961. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-20 02:00"}, {"ticket_id": "MRL-102998", "created_at": "2025-09-20 04:30", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "High latency reported by master, MT Scarlet Spirit", "description": "Master on MT Scarlet Spirit (IMO 9102409) reports very slow internet since Cape Town departure. SNR fluctuating around 6.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-21 10:00"}, {"ticket_id": "MRL-102999", "created_at": "2025-09-20 07:36", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Sirocco Spirit", "imo": "IMO 9578646", "subject": "MV Sirocco Spirit: BDU fault code E-2520", "description": "Below-deck unit on MV Sirocco Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-22 21:00"}, {"ticket_id": "MRL-103001", "created_at": "2025-09-20 09:00", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Azure Trader", "imo": "IMO 9619983", "subject": "Crew wifi vouchers not working on MV Azure Trader", "description": "Hello,\n\nCrew wifi on MV Azure Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nMarine Superintendent, Ligurian Star Cruises", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-23 14:00"}, {"ticket_id": "MRL-103010", "created_at": "2025-09-20 10:30", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Coral Dawn", "imo": "IMO 9767273", "subject": "Degraded VSAT performance on MV Coral Dawn", "description": "Performance on MV Coral Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-22 16:00"}, {"ticket_id": "MRL-103003", "created_at": "2025-09-20 10:58", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Sapphire Horizon", "imo": "IMO 9415210", "subject": "Degraded VSAT performance on MV Sapphire Horizon", "description": "Master on MV Sapphire Horizon (IMO 9415210) reports very slow internet since Las Palmas departure. SNR fluctuating around 7.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-29 19:00"}, {"ticket_id": "MRL-103012", "created_at": "2025-09-20 15:01", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Boreal Tern", "imo": "IMO 9872432", "subject": "Slow crew internet on MV Boreal Tern", "description": "Captain of MV Boreal Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-21 10:00"}, {"ticket_id": "MRL-103004", "created_at": "2025-09-20 19:01", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Breeze", "imo": "IMO 9519171", "subject": "Commissioning report pending - MT Onyx Breeze", "description": "Good day,\n\nWhen can the install team board MT Onyx Breeze in Singapore? Vessel alongside for 5 days from Monday.\n\nBest regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-26 00:00"}, {"ticket_id": "MRL-103007", "created_at": "2025-09-20 20:13", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Meridian Comet", "imo": "IMO 9340049", "subject": "Degraded VSAT performance on MV Meridian Comet", "description": "Dear support team,\n\nPerformance on MV Meridian Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Ligurian Star Cruises", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-21 04:00"}, {"ticket_id": "MRL-103011", "created_at": "2025-09-20 22:52", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "Suspend service on MV Polar Albatross during dry dock", "description": "Please upgrade MV Polar Albatross to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-24 23:00"}, {"ticket_id": "MRL-103002", "created_at": "2025-09-20 23:50", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vessel", "description": "Cyber dashboard raised alert E-7779 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-24 00:00"}, {"ticket_id": "MRL-103021", "created_at": "2025-09-21 01:18", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Wave", "imo": "IMO 9648518", "subject": "Slow crew internet on MV Nordic Wave", "description": "Crew on MV Nordic Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103015", "created_at": "2025-09-21 01:36", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Master on our vessel () reports very slow internet since Singapore departure. SNR fluctuating around 4.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-22 08:00"}, {"ticket_id": "MRL-103016", "created_at": "2025-09-21 08:16", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "MV Tramontane Voyager: BDU fault code E-9704", "description": "ETO on MV Tramontane Voyager reports antenna stuck in azimuth, fault code E-3458. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-22 06:00"}, {"ticket_id": "MRL-103013", "created_at": "2025-09-21 09:29", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Current", "imo": "IMO 9223112", "subject": "High latency reported by master, MV Ivory Current", "description": "Good day,\n\nMaster on MV Ivory Current (IMO 9223112) reports very slow internet since Antwerp departure. SNR fluctuating around 7.6 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-29 03:00"}, {"ticket_id": "MRL-103014", "created_at": "2025-09-21 12:00", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "Plan change request for MT Crimson Carrier", "description": "Please upgrade MT Crimson Carrier to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-29 01:00"}, {"ticket_id": "MRL-103018", "created_at": "2025-09-21 12:27", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ivory Vega", "imo": "IMO 9598878", "subject": "Spare part request - MV Ivory Vega", "description": "Dear support team,\n\nETO on MV Ivory Vega reports antenna stuck in azimuth, fault code E-1001. Manual repointing works temporarily. Requesting service visit in Singapore.\n\nThanks and regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-22 10:00"}, {"ticket_id": "MRL-103019", "created_at": "2025-09-21 13:32", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-22 09:00"}, {"ticket_id": "MRL-103017", "created_at": "2025-09-21 17:42", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-4739", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-22 22:00"}, {"ticket_id": "MRL-103020", "created_at": "2025-09-21 21:26", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Onyx Falcon", "imo": "IMO 9599822", "subject": "Plan change request for MV Onyx Falcon", "description": "We need the crew welfare package activated on MV Onyx Falcon before next crew change in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-23 03:00"}, {"ticket_id": "MRL-103022", "created_at": "2025-09-21 21:31", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Ivory Lyra", "imo": "IMO 9405540", "subject": "Spare part request - MT Ivory Lyra", "description": "Below-deck unit on MT Ivory Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-21 10:00"}, {"ticket_id": "MRL-103028", "created_at": "2025-09-22 03:01", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Petrel", "imo": "IMO 9111058", "subject": "Credit note request Riau Straits Carriers", "description": "The overage charges for MV Levante Petrel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-29 01:00"}, {"ticket_id": "MRL-103031", "created_at": "2025-09-22 03:12", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "PLAN CHANGE REQUEST FOR MV AZURE PIONEER", "description": "We need the crew welfare package activated on MV Azure Pioneer before next crew change in Valletta.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-01 03:00"}, {"ticket_id": "MRL-103033", "created_at": "2025-09-22 04:31", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Breeze", "imo": "IMO 9465318", "subject": "URGENT - MT Golden Breeze offline", "description": "Complete outage on MT Golden Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-22 06:00"}, {"ticket_id": "MRL-103032", "created_at": "2025-09-22 13:50", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "Antenna fault on MV Amber Wave", "description": "ETO on MV Amber Wave reports antenna stuck in azimuth, fault code E-2575. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-30 17:00"}, {"ticket_id": "MRL-103024", "created_at": "2025-09-22 14:56", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Voyager", "imo": "IMO 9700914", "subject": "Credit note request Waddenzee Offshore BV", "description": "We do not recognise line items on the latest invoice for MV Austral Voyager. Can you send a breakdown per service? Regards, Accounts team, Waddenzee Offshore BV.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-01 10:00"}, {"ticket_id": "MRL-103026", "created_at": "2025-09-22 17:12", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Sirocco Meteor", "imo": "IMO 9609316", "subject": "MV Sirocco Meteor - link keeps dropping since yesterday", "description": "Master on MV Sirocco Meteor (IMO 9609316) reports very slow internet since Stavanger departure. SNR fluctuating around 6.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-25 23:00"}, {"ticket_id": "MRL-103023", "created_at": "2025-09-22 19:03", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Ivory Reef", "imo": "IMO 9159854", "subject": "MV Ivory Reef: BDU fault code E-4850", "description": "Good day,\n\nAfter heavy weather the radome on MV Ivory Reef has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nMarine Superintendent, Baltic Amber Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-24 05:00"}, {"ticket_id": "MRL-103025", "created_at": "2025-09-22 21:43", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Tern", "imo": "IMO 9564865", "subject": "Crew data quota question - MV Baltic Tern", "description": "Captain of MV Baltic Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-29 19:00"}, {"ticket_id": "MRL-103030", "created_at": "2025-09-22 22:30", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "Spare part request - MV Ivory Horizon", "description": "Dear support team,\n\nETO on MV Ivory Horizon reports antenna stuck in azimuth, fault code E-9312. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nBest regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-29 07:00"}, {"ticket_id": "MRL-103029", "created_at": "2025-09-22 22:49", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Tramontane Altair", "imo": "IMO 9338876", "subject": "High latency reported by master, MV Tramontane Altair", "description": "Dear support team,\n\nMaster on MV Tramontane Altair (IMO 9338876) reports very slow internet since Stavanger departure. SNR fluctuating around 5.8 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-22 10:00"}, {"ticket_id": "MRL-103027", "created_at": "2025-09-22 23:08", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Dawn", "imo": "IMO 9542180", "subject": "Crew data quota question - MV Nordic Dawn", "description": "Crew on MV Nordic Dawn cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-27 14:00"}, {"ticket_id": "MRL-103044", "created_at": "2025-09-23 01:38", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Austral Orion", "imo": "IMO 9493949", "subject": "Portal access for new ops manager - Agulhas Current Shipping", "description": "Please send the current signed contract and SLA annex for Agulhas Current Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-24 09:00"}, {"ticket_id": "MRL-103048", "created_at": "2025-09-23 02:52", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "Coverage question Mediterranean", "description": "Do you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-25 03:00"}, {"ticket_id": "MRL-103045", "created_at": "2025-09-23 03:02", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Amber Altair", "imo": "IMO 9464986", "subject": "Phishing attempt reported by MV Amber Altair crew", "description": "Cyber dashboard raised alert E-4166 for MV Amber Altair: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-27 16:00"}, {"ticket_id": "MRL-103049", "created_at": "2025-09-23 03:34", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Pioneer", "imo": "IMO 9454292", "subject": "MV Ostro Pioneer - link keeps dropping since yesterday", "description": "Master on MV Ostro Pioneer (IMO 9454292) reports very slow internet since Colombo departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-24 08:00"}, {"ticket_id": "MRL-103038", "created_at": "2025-09-23 05:37", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Arctic Beacon", "imo": "IMO 9270696", "subject": "Plan change request for MV Arctic Beacon", "description": "Hello,\n\nMV Arctic Beacon goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-29 05:00"}, {"ticket_id": "MRL-103035", "created_at": "2025-09-23 07:02", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Guardian", "imo": "IMO 9294056", "subject": "Antenna fault on MV Emerald Guardian", "description": "Hello,\n\nBelow-deck unit on MV Emerald Guardian rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?\n\nThanks and regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-24 08:00"}, {"ticket_id": "MRL-103036", "created_at": "2025-09-23 07:39", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Equinox Carrier", "imo": "IMO 9591179", "subject": "Question about charges for MT Equinox Carrier", "description": "Hello,\n\nThe overage charges for MT Equinox Carrier look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-30 14:00"}, {"ticket_id": "MRL-103041", "created_at": "2025-09-23 10:28", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-7447 every few hours. Vessel currently Indian Ocean. ETA next port Santos.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-23 19:00"}, {"ticket_id": "MRL-103042", "created_at": "2025-09-23 13:19", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Golden Breeze", "imo": "IMO 9892690", "subject": "Slow crew internet on MV Golden Breeze", "description": "Crew on MV Golden Breeze cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-26 14:00"}, {"ticket_id": "MRL-103046", "created_at": "2025-09-23 15:00", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "No link on MV Sapphire Falcon since 0400 UTC", "description": "MV Sapphire Falcon (IMO 9634672) has no connectivity at all. Antenna status LED red, error E-5462. Vessel in Mid Atlantic. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-23 15:00"}, {"ticket_id": "MRL-103047", "created_at": "2025-09-23 15:52", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Lagoon", "imo": "IMO 9879375", "subject": "Suspend service on MV Ostro Lagoon during dry dock", "description": "We need the crew welfare package activated on MV Ostro Lagoon before next crew change in Hamburg.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-24 17:00"}, {"ticket_id": "MRL-103040", "created_at": "2025-09-23 15:59", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Comet", "imo": "IMO 9497062", "subject": "Suspend service on MT Equinox Comet during dry dock", "description": "We need the crew welfare package activated on MT Equinox Comet before next crew change in Colombo.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-02 06:00"}, {"ticket_id": "MRL-103043", "created_at": "2025-09-23 18:53", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "OUR VESSEL: BDU FAULT CODE E-1987", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-5531. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-24 22:00"}, {"ticket_id": "MRL-103039", "created_at": "2025-09-23 19:40", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "NEW BUILD CONNECTIVITY SETUP WADDENZEE OFFSHORE BV", "description": "Commissioning on MV Golden Current completed last week but we never received the report. Please send.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-02 13:00"}, {"ticket_id": "MRL-103037", "created_at": "2025-09-23 22:07", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Petrel", "imo": "IMO 9835587", "subject": "Question about charges for MV Solstice Petrel", "description": "Requesting a copy of all invoices for the last quarter for Melita Bulk Carriers fleet, our auditors are asking.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-10-02 01:00"}, {"ticket_id": "MRL-103034", "created_at": "2025-09-23 22:12", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Lyra", "imo": "IMO 9439797", "subject": "Question abotu charges for MV Austral Lyra", "description": "The overage charges for MV Austral Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-25 01:00"}, {"ticket_id": "MRL-103063", "created_at": "2025-09-24 00:04", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Arctic Wave", "imo": "IMO 9207259", "subject": "No link on MV Arctic Wave since 0400 UTC", "description": "Good day,\n\nComplete outage on MV Arctic Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-25 08:00"}, {"ticket_id": "MRL-103060", "created_at": "2025-09-24 00:12", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Crimson Current", "imo": "IMO 9404821", "subject": "Antenna fault on MV Crimson Current", "description": "ETO on MV Crimson Current reports antenna stuck in azimuth, fault code E-4665. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-24 10:00"}, {"ticket_id": "MRL-103052", "created_at": "2025-09-24 05:30", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Boreal Albatross", "imo": "IMO 9749324", "subject": "URGENT - MV Boreal Albatross offline", "description": "MV Boreal Albatross (IMO 9749324) has no connectivity at all. Antenna status LED red, error E-8475. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-24 08:00"}, {"ticket_id": "MRL-103059", "created_at": "2025-09-24 09:15", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Hello,\n\nBelow-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?\n\nBrgds,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-25 00:00"}, {"ticket_id": "MRL-103056", "created_at": "2025-09-24 09:41", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Lyra", "imo": "IMO 9276729", "subject": "MT Silver Lyra - link keeps dropping since yesterday", "description": "Performance on MT Silver Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-30 05:00"}, {"ticket_id": "MRL-103054", "created_at": "2025-09-24 12:26", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Reef", "imo": "IMO 9469950", "subject": "Question about charges for MV Boreal Reef", "description": "Dear support team,\n\nThe overage charges for MV Boreal Reef look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-30 12:00"}, {"ticket_id": "MRL-103061", "created_at": "2025-09-24 12:32", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Crest", "imo": "IMO 9521447", "subject": "Question about charges for MV Zephyr Crest", "description": "We do not recognise line items on the latest invoice for MV Zephyr Crest. Can you send a breakdown per service? Regards, Accounts team, Waddenzee Offshore BV.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-03 08:00"}, {"ticket_id": "MRL-103055", "created_at": "2025-09-24 13:20", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Emerald Trader", "imo": "IMO 9412804", "subject": "Crew data quota question - MV Emerald Trader", "description": "Crew wifi on MV Emerald Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-03 14:00"}, {"ticket_id": "MRL-103062", "created_at": "2025-09-24 13:33", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103050", "created_at": "2025-09-24 16:00", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "Antenna fault on MV Equinox Carrier", "description": "Below-deck unit on MV Equinox Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-03 02:00"}, {"ticket_id": "MRL-103064", "created_at": "2025-09-24 16:22", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "We need the crew welfare package activated on our vessel before next crew change in Busan.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-27 11:00"}, {"ticket_id": "MRL-103057", "created_at": "2025-09-24 18:27", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-01 08:00"}, {"ticket_id": "MRL-103058", "created_at": "2025-09-24 21:20", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Crest", "imo": "IMO 9707493", "subject": "CONTRACT DOCUMENTS REQUEST - NORDHAV OFFSHORE AS", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Nordhav Offshore AS, we cannot locate our copy.\n\nBest regards,\nDPA, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-30 16:00"}, {"ticket_id": "MRL-103051", "created_at": "2025-09-24 22:25", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Aurora Horizon", "imo": "IMO 9223277", "subject": "MV Aurora Horizon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Aurora Horizon. Modem log shows error E-5216 every few hours. Vessel currently North Sea. ETA next port Singapore.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-25 12:00"}, {"ticket_id": "MRL-103053", "created_at": "2025-09-24 23:56", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Coral Altair", "imo": "IMO 9780213", "subject": "Credit note request Kowloon Pearl Navigation", "description": "The overage charges for MV Coral Altair look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-09-25 19:00"}, {"ticket_id": "MRL-103068", "created_at": "2025-09-25 06:03", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Tramontane Altair", "imo": "IMO 9338876", "subject": "Commissioning report pending - MV Tramontane Altair", "description": "When can the install team board MV Tramontane Altair in Colombo? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-27 09:00"}, {"ticket_id": "MRL-103073", "created_at": "2025-09-25 07:23", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Aurora Breeze", "imo": "IMO 9336476", "subject": "Spare part request - MV Aurora Breeze", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Aurora Breeze has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nFleet Ops, Øresund Bulk ApS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-26 04:00"}, {"ticket_id": "MRL-103065", "created_at": "2025-09-25 07:53", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Master on our vessel () reports very slow internet since Singapore departure. SNR fluctuating around 8.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-26 19:00"}, {"ticket_id": "MRL-103074", "created_at": "2025-09-25 10:42", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Comet", "imo": "IMO 9497062", "subject": "Plan change request for MT Equinox Comet", "description": "MT Equinox Comet goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-02 02:00"}, {"ticket_id": "MRL-103070", "created_at": "2025-09-25 12:30", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Botnia Ice Class Oy", "description": "Our new operations manager needs portal access for the Botnia Ice Class Oy fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-29 13:00"}, {"ticket_id": "MRL-103071", "created_at": "2025-09-25 15:39", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Mistral Vega", "imo": "IMO 9239123", "subject": "Contract documents request - Frisia Nordsee Bereederung", "description": "Please send the current signed contract and SLA annex for Frisia Nordsee Bereederung, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-02 23:00"}, {"ticket_id": "MRL-103072", "created_at": "2025-09-25 17:35", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Dear support team,\n\nCrew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-01 04:00"}, {"ticket_id": "MRL-103069", "created_at": "2025-09-25 19:48", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Tramontane Beacon", "imo": "IMO 9137492", "subject": "Spare part request - MT Tramontane Beacon", "description": "Below-deck unit on MT Tramontane Beacon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-26 19:00"}, {"ticket_id": "MRL-103066", "created_at": "2025-09-25 21:04", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Levante Horizon", "imo": "IMO 9462914", "subject": "MV Levante Horizon: slow connection and packet loss", "description": "Master on MV Levante Horizon (IMO 9462914) reports very slow internet since Las Palmas departure. SNR fluctuating around 6.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-01 08:00"}, {"ticket_id": "MRL-103075", "created_at": "2025-09-25 23:41", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Trader", "imo": "IMO 9195042", "subject": "Slow crew internet on MV Iron Trader", "description": "Crew wifi on MV Iron Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-29 08:00"}, {"ticket_id": "MRL-103067", "created_at": "2025-09-25 23:56", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Meridian Altair", "imo": "IMO 9219094", "subject": "Phishing attempt reported by MV Meridian Altair crew", "description": "Cyber dashboard raised alert E-7975 for MV Meridian Altair: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-03 05:00"}, {"ticket_id": "MRL-103079", "created_at": "2025-09-26 02:27", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "Contract documents request - Al Mirfa Offshore Marine", "description": "Hello,\n\nDo you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-01 17:00"}, {"ticket_id": "MRL-103077", "created_at": "2025-09-26 03:34", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Ivory Comet", "imo": "IMO 9815874", "subject": "MV Ivory Comet: slow connection and packet loss", "description": "We see repeated link drops on MV Ivory Comet. Modem log shows error E-3340 every few hours. Vessel currently North Sea. ETA next port Jebel Ali.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-26 12:00"}, {"ticket_id": "MRL-103086", "created_at": "2025-09-26 04:53", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "Crew wifi vouchers not working on MV Harmattan Wave", "description": "Crew on MV Harmattan Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-04 11:00"}, {"ticket_id": "MRL-103078", "created_at": "2025-09-26 09:25", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Silver Pioneer", "imo": "IMO 9209702", "subject": "Installation schedule for MV Silver Pioneer", "description": "When can the install team board MV Silver Pioneer in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-03 05:00"}, {"ticket_id": "MRL-103082", "created_at": "2025-09-26 10:06", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "Suspend service on MV Nordic Tide during dry dock", "description": "MV Nordic Tide goes into dry dock in Santos for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-29 02:00"}, {"ticket_id": "MRL-103080", "created_at": "2025-09-26 12:44", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Wave", "imo": "IMO 9206906", "subject": "Credit note request Hormuz Falcon Tankers", "description": "Hello,\n\nThe overage charges for MT Mistral Wave look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-28 07:00"}, {"ticket_id": "MRL-103083", "created_at": "2025-09-26 14:18", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Dawn", "imo": "IMO 9519573", "subject": "DEGRADED VSAT PERFORMANCE ON MT SILVER DAWN", "description": "Performance on MT Silver Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-28 16:00"}, {"ticket_id": "MRL-103084", "created_at": "2025-09-26 18:21", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Crest", "imo": "IMO 9707493", "subject": "MV Cobalt Crest - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Cobalt Crest. Modem log shows error E-6890 every few hours. Vessel currently Arabian Sea. ETA next port Piraeus.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-03 17:00"}, {"ticket_id": "MRL-103087", "created_at": "2025-09-26 20:12", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Emerald Navigator", "imo": "IMO 9169677", "subject": "MT EMERALD NAVIGATOR - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Hello,\n\nMaster on MT Emerald Navigator (IMO 9169677) reports very slow internet since Valletta departure. SNR fluctuating around 8.7 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nFleet Ops, Thraki Product Tankers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-27 16:00"}, {"ticket_id": "MRL-103085", "created_at": "2025-09-26 20:17", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "New build connectivity setup Levantine Crescent Shipping", "description": "When can the install team board MT Solstice Lagoon in Busan? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-05 17:00"}, {"ticket_id": "MRL-103081", "created_at": "2025-09-26 21:06", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Current", "imo": "IMO 9243411", "subject": "Coverage question South China Sea", "description": "Dear support team,\n\nDo you have LEO coverage in South China Sea? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-02 16:00"}, {"ticket_id": "MRL-103076", "created_at": "2025-09-26 22:32", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Navigator", "imo": "IMO 9108128", "subject": "Antenna fault on MT Austral Navigator", "description": "After heavy weather the radome on MT Austral Navigator has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-26 14:00"}, {"ticket_id": "MRL-103095", "created_at": "2025-09-27 00:00", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Scarlet Falcon", "imo": "IMO 9718624", "subject": "Crew data quota question - MV Scarlet Falcon", "description": "Crew on MV Scarlet Falcon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-02 14:00"}, {"ticket_id": "MRL-103097", "created_at": "2025-09-27 00:24", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "CREDIT NOTE REQUEST ATLÂNTICO AZUL NAVEGAÇÃO", "description": "The overage charges for MV Austral Reef look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-05 16:00"}, {"ticket_id": "MRL-103104", "created_at": "2025-09-27 00:51", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Crest", "imo": "IMO 9521447", "subject": "Antenna faulto n MV Zephyr Crest", "description": "Hi support team,\n\nBelow-deck unit on MV Zephyr Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?\n\nBrgds,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-28 13:00"}, {"ticket_id": "MRL-103103", "created_at": "2025-09-27 02:37", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "Crew wifi vouchers not working on MV Azure Dawn", "description": "Crew on MV Azure Dawn cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-02 11:00"}, {"ticket_id": "MRL-103106", "created_at": "2025-09-27 03:24", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Reef", "imo": "IMO 9260603", "subject": "Credit note request Hormuz Falcon Tankers", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Hormuz Falcon Tankers fleet, our auditors are asking.\n\nBest regards,\nFleet Ops, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-06 03:00"}, {"ticket_id": "MRL-103090", "created_at": "2025-09-27 03:43", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Star", "imo": "IMO 9412763", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - NORDHAV OFFSHORE AS", "description": "Please send the current signed contract and SLA annex for Nordhav Offshore AS, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-29 20:00"}, {"ticket_id": "MRL-103100", "created_at": "2025-09-27 07:30", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Golden Comet", "imo": "IMO 9561289", "subject": "Degraded VSAT performance on FV Golden Comet", "description": "Performance on FV Golden Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-02 19:00"}, {"ticket_id": "MRL-103101", "created_at": "2025-09-27 07:58", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sirocco Tern", "imo": "IMO 9440198", "subject": "Commissioning report pending - MV Sirocco Tern", "description": "When can the install team board MV Sirocco Tern in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-30 16:00"}, {"ticket_id": "MRL-103094", "created_at": "2025-09-27 08:38", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "MV AMBER SPIRIT: SLOW CONNECTION AND PACKET LOSS", "description": "Performance on MV Amber Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-02 08:00"}, {"ticket_id": "MRL-103093", "created_at": "2025-09-27 08:57", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "FV Levante Rigel - link keeps dropping since yesterday", "description": "Master on FV Levante Rigel (IMO 9511844) reports very slow internet since Aberdeen departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-29 11:00"}, {"ticket_id": "MRL-103098", "created_at": "2025-09-27 09:25", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Navigator", "imo": "IMO 9773715", "subject": "NEW BUILD CONNECTIVITY SETUP HORMUZ FALCON TANKERS", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nTechnical Dept, Hormuz Falcon Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-09-28 17:00"}, {"ticket_id": "MRL-103096", "created_at": "2025-09-27 12:44", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Baltic Star", "imo": "IMO 9278521", "subject": "MV Baltic Star: BDU fault code E-2993", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Baltic Star has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-03 04:00"}, {"ticket_id": "MRL-103099", "created_at": "2025-09-27 12:51", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Navigator", "imo": "IMO 9773715", "subject": "Plan change request for MT Arctic Navigator", "description": "Dear support team,\n\nWe need the crew welfare package activated on MT Arctic Navigator before next crew change in Piraeus.\n\nBest regards,\nFleet Ops, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-04 06:00"}, {"ticket_id": "MRL-103092", "created_at": "2025-09-27 12:56", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Azure Tern", "imo": "IMO 9223473", "subject": "MV Azure Tern - link keeps dropping since yesterday", "description": "Performance on MV Azure Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2025-09-28 13:00"}, {"ticket_id": "MRL-103089", "created_at": "2025-09-27 13:46", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Crimson Navigator", "imo": "IMO 9694878", "subject": "Spare part request - FV Crimson Navigator", "description": "Dear support team,\n\nETO on FV Crimson Navigator reports antenna stuck in azimuth, fault code E-1398. Manual repointing works temporarily. Requesting service visit in Jebel Ali.\n\nBrgds,\nTechnical Dept, Armor Atlantique Armement", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-05 15:00"}, {"ticket_id": "MRL-103105", "created_at": "2025-09-27 15:04", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "URGENT - our vessel offline", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-3874. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-28 18:00"}, {"ticket_id": "MRL-103102", "created_at": "2025-09-27 15:27", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Meridian Comet", "imo": "IMO 9340049", "subject": "Crew data quota question - MV Meridian Comet", "description": "Captain of MV Meridian Comet asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-02 15:00"}, {"ticket_id": "MRL-103091", "created_at": "2025-09-27 21:24", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "MV Polar Rigel: slow connection and packet loss", "description": "Master on MV Polar Rigel (IMO 9443487) reports very slow internet since Las Palmas departure. SNR fluctuating around 6.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-28 05:00"}, {"ticket_id": "MRL-103088", "created_at": "2025-09-27 23:35", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Lagoon", "imo": "IMO 9118733", "subject": "Activate crew wifi package on MV Solstice Lagoon", "description": "We need the crew welfare package activated on MV Solstice Lagoon before next crew change in Aberdeen.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-03 05:00"}, {"ticket_id": "MRL-103114", "created_at": "2025-09-28 02:54", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Cobalt Current", "imo": "IMO 9889540", "subject": "URGENT - MV Cobalt Current offline", "description": "Hello,\n\nMV Cobalt Current (IMO 9889540) has no connectivity at all. Antenna status LED red, error E-7018. Vessel in South Atlantic. Please call the bridge sat phone.\n\nThanks and regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-09-28 07:00"}, {"ticket_id": "MRL-103113", "created_at": "2025-09-28 03:27", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "Antenna fault on MV Kystfjord Mira", "description": "Good day,\n\nETO on MV Kystfjord Mira reports antenna stuck in azimuth, fault code E-4165. Manual repointing works temporarily. Requesting service visit in Colombo.\n\nBrgds,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-02 04:00"}, {"ticket_id": "MRL-103115", "created_at": "2025-09-28 03:38", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "High latency reported by master, MT Scarlet Atoll", "description": "We see repeated link drops on MT Scarlet Atoll. Modem log shows error E-5952 every few hours. Vessel currently Mediterranean. ETA next port Cape Town.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-07 01:00"}, {"ticket_id": "MRL-103109", "created_at": "2025-09-28 04:35", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Silver Vega", "imo": "IMO 9415129", "subject": "SPARE PART REQUEST - MV SILVER VEGA", "description": "ETO on MV Silver Vega reports antenna stuck in azimuth, fault code E-4931. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-06 20:00"}, {"ticket_id": "MRL-103122", "created_at": "2025-09-28 05:26", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Solstice Tide", "imo": "IMO 9333462", "subject": "Question about charges for MT Solstice Tide", "description": "The overage charges for MT Solstice Tide look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-02 12:00"}, {"ticket_id": "MRL-103118", "created_at": "2025-09-28 07:50", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Tramontane Falcon", "imo": "IMO 9703174", "subject": "MV Tramontane Falcon: slow connection and packet loss", "description": "Performance on MV Tramontane Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-29 17:00"}, {"ticket_id": "MRL-103107", "created_at": "2025-09-28 10:08", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "Suspend service on MV Harmattan Dawn during dry dock", "description": "Please upgrade MV Harmattan Dawn to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-05 23:00"}, {"ticket_id": "MRL-103111", "created_at": "2025-09-28 10:33", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "CREDIT NOTE REQUEST NORDHAV OFFSHORE AS", "description": "We do not recognise line items on the latest invoice for MV Zephyr Rigel. Can you send a breakdown per service? Regards, Accounts team, Nordhav Offshore AS.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-06 06:00"}, {"ticket_id": "MRL-103120", "created_at": "2025-09-28 14:31", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Aurora Horizon", "imo": "IMO 9223277", "subject": "Spare part request - MV Aurora Horizon", "description": "Good day,\n\nAfter heavy weather the radome on MV Aurora Horizon has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-02 12:00"}, {"ticket_id": "MRL-103112", "created_at": "2025-09-28 14:48", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "Installation schedule for MV Coral Vega", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-04 17:00"}, {"ticket_id": "MRL-103108", "created_at": "2025-09-28 15:16", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-03 01:00"}, {"ticket_id": "MRL-103117", "created_at": "2025-09-28 17:01", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "URGENT - MV Amber Current offline", "description": "Dear support team,\n\nMV Amber Current (IMO 9706396) has no connectivity at all. Antenna status LED red, error E-8612. Vessel in Mediterranean. Please call the bridge sat phone.\n\nBrgds,\nDPA, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-09-28 13:00"}, {"ticket_id": "MRL-103121", "created_at": "2025-09-28 19:45", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Coral Rigel", "imo": "IMO 9269336", "subject": "FV Coral Rigel: complete loss of connectivity", "description": "Complete outage on FV Coral Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-09-28 04:00"}, {"ticket_id": "MRL-103110", "created_at": "2025-09-28 23:02", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Scarlet Wave", "imo": "IMO 9501100", "subject": "Portal access for new ops manager - Göta Älv Shortsea AB", "description": "Do you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-06 08:00"}, {"ticket_id": "MRL-103116", "created_at": "2025-09-28 23:13", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Aurora", "imo": "IMO 9556492", "subject": "New build connectivity setup Kystfjord Rederi AS", "description": "Hello,\n\nCommissioning on MV Kystfjord Aurora completed last week but we never received the report. Please send.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-09-29 15:00"}, {"ticket_id": "MRL-103119", "created_at": "2025-09-28 23:35", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV ZEPHYR LYRA", "description": "Cyber dashboard raised alert E-9363 for MV Zephyr Lyra: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-29 18:00"}, {"ticket_id": "MRL-103136", "created_at": "2025-09-29 00:15", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Comet", "imo": "IMO 9497062", "subject": "Plan change request for MT Equinox Comet", "description": "Good day,\n\nPlease upgrade MT Equinox Comet to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-05 01:00"}, {"ticket_id": "MRL-103125", "created_at": "2025-09-29 01:20", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "Activate crew wifi package on MV Kystfjord Phoenix", "description": "Hello,\n\nMV Kystfjord Phoenix goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-08 21:00"}, {"ticket_id": "MRL-103127", "created_at": "2025-09-29 11:02", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Boreal Carrier", "imo": "IMO 9419278", "subject": "Plan change request for MV Boreal Carrier", "description": "Hi support team,\n\nPlease upgrade MV Boreal Carrier to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nDPA, Konkan Coast Carriers", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103132", "created_at": "2025-09-29 13:13", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "Crew wifi vouchers not working on MV Ivory Carrier", "description": "Captain of MV Ivory Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-07 18:00"}, {"ticket_id": "MRL-103128", "created_at": "2025-09-29 13:55", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Voyager", "imo": "IMO 9540168", "subject": "Contract documents request - Aegean Meltemi Lines", "description": "Good day,\n\nOur new operations manager needs portal access for the Aegean Meltemi Lines fleet. Can you set up an account?\n\nThanks and regards,\nDPA, Aegean Meltemi Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-02 13:00"}, {"ticket_id": "MRL-103123", "created_at": "2025-09-29 14:19", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Dawn", "imo": "IMO 9721401", "subject": "High latency reported by master, MT Onyx Dawn", "description": "Master on MT Onyx Dawn (IMO 9721401) reports very slow internet since Shanghai departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-07 08:00"}, {"ticket_id": "MRL-103137", "created_at": "2025-09-29 14:35", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Onyx Comet", "imo": "IMO 9592367", "subject": "Crew wifi vouchers not working on FV Onyx Comet", "description": "Captain of FV Onyx Comet asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-08 11:00"}, {"ticket_id": "MRL-103133", "created_at": "2025-09-29 15:12", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "Antenna fault on MV Ostro Crest", "description": "Below-deck unit on MV Ostro Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-05 10:00"}, {"ticket_id": "MRL-103129", "created_at": "2025-09-29 17:07", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Our new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-09-30 13:00"}, {"ticket_id": "MRL-103131", "created_at": "2025-09-29 17:13", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Equinox Carrier", "imo": "IMO 9591179", "subject": "Phishing attempt reported by MT Equinox Carrier crew", "description": "Master of MT Equinox Carrier reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-29 07:00"}, {"ticket_id": "MRL-103126", "created_at": "2025-09-29 17:34", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Falcon", "imo": "IMO 9795945", "subject": "MT Ivory Falcon - link keeps dropping since yesterday", "description": "Good day,\n\nPerformance on MT Ivory Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-29 12:00"}, {"ticket_id": "MRL-103135", "created_at": "2025-09-29 18:53", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Silver Petrel", "imo": "IMO 9793038", "subject": "Spare part request - MV Silver Petrel", "description": "Below-deck unit on MV Silver Petrel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-07 03:00"}, {"ticket_id": "MRL-103130", "created_at": "2025-09-29 19:38", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Guardian", "imo": "IMO 9871543", "subject": "Credit note request Vestkyst Seismikk AS", "description": "We do not recognise line items on the latest invoice for MV Arctic Guardian. Can you send a breakdown per service? Regards, Accounts team, Vestkyst Seismikk AS.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-03 02:00"}, {"ticket_id": "MRL-103138", "created_at": "2025-09-29 21:57", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Iron Horizon", "imo": "IMO 9280419", "subject": "Invoice query - Adriatic Sun Ferries", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Iron Horizon. Can you send a breakdown per service? Regards, Accounts team, Adriatic Sun Ferries.\n\nBest regards,\nFleet Ops, Adriatic Sun Ferries", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-08 01:00"}, {"ticket_id": "MRL-103124", "created_at": "2025-09-29 22:03", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "CREW DATA QUOTA QUESTION - MV BOREAL LAGOON", "description": "Good day,\n\nCaptain of MV Boreal Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-08 11:00"}, {"ticket_id": "MRL-103134", "created_at": "2025-09-29 23:05", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "Crew data quota question - MV Silver Tern", "description": "Captain of MV Silver Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-06 09:00"}, {"ticket_id": "MRL-103143", "created_at": "2025-09-30 00:14", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Aurora Orion", "imo": "IMO 9122502", "subject": "Suspend service on MV Aurora Orion during dry dock", "description": "Please upgrade MV Aurora Orion to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-01 12:00"}, {"ticket_id": "MRL-103141", "created_at": "2025-09-30 02:19", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Lagoon", "imo": "IMO 9882229", "subject": "Slow crew internet on MV Crimson Lagoon", "description": "Captain of MV Crimson Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-06 16:00"}, {"ticket_id": "MRL-103139", "created_at": "2025-09-30 02:26", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Comet", "imo": "IMO 9609809", "subject": "CREW DATA QUOTA QUESTION - MV ARCTIC COMET", "description": "Captain of MV Arctic Comet asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-07 09:00"}, {"ticket_id": "MRL-103140", "created_at": "2025-09-30 05:14", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Guardian", "imo": "IMO 9575876", "subject": "High latency reported by master, MV Harmattan Guardian", "description": "Good day,\n\nWe see repeated link drops on MV Harmattan Guardian. Modem log shows error E-9139 every few hours. Vessel currently Baltic Sea. ETA next port Shanghai.\n\nBest regards,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "", "status": "resolved", "resolved_at": "2025-09-30 12:00"}, {"ticket_id": "MRL-103144", "created_at": "2025-09-30 07:56", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Ostro Lyra", "imo": "IMO 9488970", "subject": "Slow crew internet on MV Ostro Lyra", "description": "Crew wifi on MV Ostro Lyra unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-04 13:00"}, {"ticket_id": "MRL-103147", "created_at": "2025-09-30 11:03", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Spirit", "imo": "IMO 9389332", "subject": "Antenna fault on MV Levante Spirit", "description": "Below-deck unit on MV Levante Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-09-30 20:00"}, {"ticket_id": "MRL-103142", "created_at": "2025-09-30 18:28", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "ACTIVATE CREW WIFI PACKAGE ON OUR VESSEL", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-08 07:00"}, {"ticket_id": "MRL-103145", "created_at": "2025-09-30 19:15", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "Coverage question Mediterranean", "description": "Please send the current signed contract and SLA annex for Haeryu Ocean Lines, we cannot locate our copy.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103146", "created_at": "2025-09-30 20:13", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Meridian Spirit", "imo": "IMO 9885570", "subject": "MV Meridian Spirit - link keeps dropping since yesterday", "description": "Master on MV Meridian Spirit (IMO 9885570) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 6.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-09-30 11:00"}, {"ticket_id": "MRL-103148", "created_at": "2025-09-30 21:17", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Austral Crest", "imo": "IMO 9854739", "subject": "Credit note request Delta Maas Shipping BV", "description": "Requesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-08 00:00"}, {"ticket_id": "MRL-103162", "created_at": "2025-10-01 00:28", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Rigel", "imo": "IMO 9634684", "subject": "MV Ivory Rigel: slow connection and packet loss", "description": "We see repeated link drops on MV Ivory Rigel. Modem log shows error E-1794 every few hours. Vessel currently Baltic Sea. ETA next port Shanghai.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-02 14:00"}, {"ticket_id": "MRL-103161", "created_at": "2025-10-01 00:29", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Spirit", "imo": "IMO 9485411", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "Hi support team,\n\nWhen can the install team board MV Austral Spirit in Valletta? Vessel alongside for 5 days from Monday.\n\nBrgds,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-06 23:00"}, {"ticket_id": "MRL-103149", "created_at": "2025-10-01 03:14", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Rigel", "imo": "IMO 9820764", "subject": "SLOW CREW INTERNET ON MV KYSTFJORD RIGEL", "description": "Crew on MV Kystfjord Rigel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-10 22:00"}, {"ticket_id": "MRL-103160", "created_at": "2025-10-01 04:24", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Dawn", "imo": "IMO 9542180", "subject": "MV Nordic Dawn: slow connection and packet loss", "description": "Good day,\n\nMaster on MV Nordic Dawn (IMO 9542180) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 8.8 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-08 06:00"}, {"ticket_id": "MRL-103150", "created_at": "2025-10-01 04:42", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Levante Reef", "imo": "IMO 9446441", "subject": "Crew wifi vouchers not working on MV Levante Reef", "description": "Crew wifi on MV Levante Reef unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-02 01:00"}, {"ticket_id": "MRL-103158", "created_at": "2025-10-01 05:35", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Ligurian Star Cruises.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-06 17:00"}, {"ticket_id": "MRL-103153", "created_at": "2025-10-01 07:26", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Dawn", "imo": "IMO 9889459", "subject": "MV Solstice Dawn - link keeps dropping since yesterday", "description": "Master on MV Solstice Dawn (IMO 9889459) reports very slow internet since Busan departure. SNR fluctuating around 8.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-04 05:00"}, {"ticket_id": "MRL-103157", "created_at": "2025-10-01 07:52", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "MV Aurora Petrel: BDU fault code E-6679", "description": "Below-deck unit on MV Aurora Petrel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-02 09:00"}, {"ticket_id": "MRL-103163", "created_at": "2025-10-01 09:00", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Equinox Beacon", "imo": "IMO 9702572", "subject": "Portal access for new ops manager - Waddenzee Offshore BV", "description": "Good day,\n\nOur new operations manager needs portal access for the Waddenzee Offshore BV fleet. Can you set up an account?\n\nBrgds,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-04 06:00"}, {"ticket_id": "MRL-103152", "created_at": "2025-10-01 09:05", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Tern", "imo": "IMO 9758844", "subject": "Spare part request - MV Austral Tern", "description": "Below-deck unit on MV Austral Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-04 18:00"}, {"ticket_id": "MRL-103154", "created_at": "2025-10-01 10:00", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Trader", "imo": "IMO 9497983", "subject": "Suspicious traffic flagged - MV Zephyr Trader", "description": "Master of MV Zephyr Trader reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-02 17:00"}, {"ticket_id": "MRL-103155", "created_at": "2025-10-01 12:22", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Harmattan Breeze", "imo": "IMO 9417414", "subject": "Coverage question Mediterranean", "description": "Please send the current signed contract and SLA annex for Polarlys Tank AS, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-08 07:00"}, {"ticket_id": "MRL-103159", "created_at": "2025-10-01 12:49", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "Suspicious traffic flagged - MV Cobalt Vega", "description": "Master of MV Cobalt Vega reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103156", "created_at": "2025-10-01 13:04", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Guardian", "imo": "IMO 9820295", "subject": "Activate crew wifi package on MV Onyx Guardian", "description": "Please upgrade MV Onyx Guardian to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-03 11:00"}, {"ticket_id": "MRL-103151", "created_at": "2025-10-01 21:54", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "Good day,\n\nComplete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nMarine Superintendent, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-01 02:00"}, {"ticket_id": "MRL-103181", "created_at": "2025-10-02 00:01", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Harmattan Lyra", "imo": "IMO 9237242", "subject": "MT Harmattan Lyra - link keeps dropping since yesterday", "description": "Performance on MT Harmattan Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-09 10:00"}, {"ticket_id": "MRL-103165", "created_at": "2025-10-02 00:43", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Comet", "imo": "IMO 9546514", "subject": "Spare part request - MV Emerald Comet", "description": "Below-deck unit on MV Emerald Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-04 16:00"}, {"ticket_id": "MRL-103175", "created_at": "2025-10-02 00:49", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Ostro Navigator", "imo": "IMO 9624641", "subject": "MV Ostro Navigator: BDU fault code E-3487", "description": "ETO on MV Ostro Navigator reports antenna stuck in azimuth, fault code E-7799. Manual repointing works temporarily. Requesting service visit in Singapore.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-03 08:00"}, {"ticket_id": "MRL-103177", "created_at": "2025-10-02 02:04", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Emerald Altair", "imo": "IMO 9141338", "subject": "Invoice query - Gascogne Gaz Maritime", "description": "Requesting a copy of all invoices for the last quarter for Gascogne Gaz Maritime fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-08 05:00"}, {"ticket_id": "MRL-103178", "created_at": "2025-10-02 07:20", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "New build connectivity setup Haeryu Ocean Lines", "description": "Hi support team,\n\nCommissioning on MV Golden Falcon completed last week but we never received the report. Please send.\n\nThanks and regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-08 06:00"}, {"ticket_id": "MRL-103166", "created_at": "2025-10-02 07:31", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Nordic Atoll", "imo": "IMO 9880661", "subject": "Sealink Cyber alert on MT Nordic Atoll", "description": "Good day,\n\nCyber dashboard raised alert E-8532 for MT Nordic Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-02 06:00"}, {"ticket_id": "MRL-103170", "created_at": "2025-10-02 09:31", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "PLAN CHANGE REQUEST FOR MV AUSTRAL VEGA", "description": "MV Austral Vega goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-09 09:00"}, {"ticket_id": "MRL-103164", "created_at": "2025-10-02 09:38", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Atoll", "imo": "IMO 9506291", "subject": "Slow crew internet on MV Solstice Atoll", "description": "Crew wifi on MV Solstice Atoll unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-06 17:00"}, {"ticket_id": "MRL-103168", "created_at": "2025-10-02 12:02", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Boreal Carrier", "imo": "IMO 9419278", "subject": "Crew wifi vouchers not working on MV Boreal Carrier", "description": "Captain of MV Boreal Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103180", "created_at": "2025-10-02 15:03", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Emerald Rigel", "imo": "IMO 9413652", "subject": "Slow crew internet on FV Emerald Rigel", "description": "Captain of FV Emerald Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-10 14:00"}, {"ticket_id": "MRL-103174", "created_at": "2025-10-02 15:30", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Comet", "imo": "IMO 9588794", "subject": "Antenna fault on MV Zephyr Comet", "description": "Dear support team,\n\nBelow-deck unit on MV Zephyr Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?\n\nBrgds,\nFleet Ops, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-10 00:00"}, {"ticket_id": "MRL-103169", "created_at": "2025-10-02 15:56", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "Portal access for new ops manager - Atlântico Azul Navegação", "description": "Our new operations manager needs portal access for the Atlântico Azul Navegação fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-11 12:00"}, {"ticket_id": "MRL-103179", "created_at": "2025-10-02 16:53", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Emerald Trader", "imo": "IMO 9412804", "subject": "Crew wifi vouchers not working on MV Emerald Trader", "description": "Crew wifi on MV Emerald Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-04 03:00"}, {"ticket_id": "MRL-103176", "created_at": "2025-10-02 16:56", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Boreal Altair", "imo": "IMO 9468619", "subject": "URGENT - MV Boreal Altair offline", "description": "MV Boreal Altair (IMO 9468619) has no connectivity at all. Antenna status LED red, error E-3155. Vessel in Malacca Strait. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-02 04:00"}, {"ticket_id": "MRL-103171", "created_at": "2025-10-02 19:34", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "Installation schedule for MV Onyx Altair", "description": "Commissioning on MV Onyx Altair completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-08 19:00"}, {"ticket_id": "MRL-103167", "created_at": "2025-10-02 20:11", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Nordic Rigel", "imo": "IMO 9322358", "subject": "MV Nordic Rigel - link keeps dropping since yesterday", "description": "Performance on MV Nordic Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-09 02:00"}, {"ticket_id": "MRL-103172", "created_at": "2025-10-02 20:34", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Levante Lagoon", "imo": "IMO 9619751", "subject": "MT Levante Lagoon: BDU fault code E-8243", "description": "After heavy weather the radome on MT Levante Lagoon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-02 20:00"}, {"ticket_id": "MRL-103173", "created_at": "2025-10-02 23:38", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Petrel", "imo": "IMO 9835587", "subject": "Activate crew wifi package on MV Solstice Petrel", "description": "Dear support team,\n\nMV Solstice Petrel goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nFleet Ops, Melita Bulk Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-09 03:00"}, {"ticket_id": "MRL-103190", "created_at": "2025-10-03 01:30", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Azure Crest", "imo": "IMO 9374105", "subject": "Portal access for new ops manager - Melita Bulk Carriers", "description": "Do you have LEO coverage in Mid Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-10 19:00"}, {"ticket_id": "MRL-103191", "created_at": "2025-10-03 02:46", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "Commissioning report pending - MV Mistral Falcon", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-11 03:00"}, {"ticket_id": "MRL-103182", "created_at": "2025-10-03 03:19", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "Spare part request - MV Golden Falcon", "description": "Below-deck unit on MV Golden Falcon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-04 18:00"}, {"ticket_id": "MRL-103192", "created_at": "2025-10-03 05:20", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Reef", "imo": "IMO 9853539", "subject": "MV Emerald Reef: slow connection and packet loss", "description": "Hello,\n\nPerformance on MV Emerald Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-04 11:00"}, {"ticket_id": "MRL-103196", "created_at": "2025-10-03 05:33", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "Activate crew wifi package on MT Solstice Navigator", "description": "MT Solstice Navigator goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-07 01:00"}, {"ticket_id": "MRL-103183", "created_at": "2025-10-03 06:56", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Good day,\n\nOur new operations manager needs portal access for the Delta Maas Shipping BV fleet. Can you set up an account?\n\nThanks and regards,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-07 07:00"}, {"ticket_id": "MRL-103186", "created_at": "2025-10-03 06:56", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Tide", "imo": "IMO 9626948", "subject": "Phishing attempt reported by MV Cobalt Tide crew", "description": "Master of MV Cobalt Tide reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103187", "created_at": "2025-10-03 07:17", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Aurora Lagoon", "imo": "IMO 9838527", "subject": "No link on MV Aurora Lagoon since 0400 UTC", "description": "Hello,\n\nComplete outage on MV Aurora Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-03 10:00"}, {"ticket_id": "MRL-103189", "created_at": "2025-10-03 07:31", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Coral Meteor", "imo": "IMO 9873773", "subject": "Portal access for new ops manager - Karpas Maritime Ltd", "description": "Hello,\n\nOur new operations manager needs portal access for the Karpas Maritime Ltd fleet. Can you set up an account?\n\nBrgds,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-09 15:00"}, {"ticket_id": "MRL-103185", "created_at": "2025-10-03 08:38", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Amber Crest", "imo": "IMO 9239812", "subject": "CREW DATA QUOTA QUESTION - MT AMBER CREST", "description": "Crew wifi on MT Amber Crest unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-11 14:00"}, {"ticket_id": "MRL-103195", "created_at": "2025-10-03 11:44", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Levante Crest", "imo": "IMO 9849801", "subject": "Coverage question Norwegian Sea", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-12 16:00"}, {"ticket_id": "MRL-103184", "created_at": "2025-10-03 12:36", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "Antenna fault on FV Tramontane Lyra", "description": "Dear support team,\n\nAfter heavy weather the radome on FV Tramontane Lyra has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Armor Atlantique Armement", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-05 09:00"}, {"ticket_id": "MRL-103188", "created_at": "2025-10-03 15:57", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "Antenna fault on MV Zephyr Rigel", "description": "Below-deck unit on MV Zephyr Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-04 19:00"}, {"ticket_id": "MRL-103193", "created_at": "2025-10-03 17:14", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "URGENT - MV Kystfjord Hydra offline", "description": "MV Kystfjord Hydra (IMO 9567817) has no connectivity at all. Antenna status LED red, error E-4110. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-03 11:00"}, {"ticket_id": "MRL-103194", "created_at": "2025-10-03 23:46", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "Credit note request Firth of Clyde Carriers", "description": "Requesting a copy of all invoices for the last quarter for Firth of Clyde Carriers fleet, our auditors are asking.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103201", "created_at": "2025-10-04 02:07", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Contract documents request - Kystfjord Rederi AS", "description": "Our new operations manager needs portal access for the Kystfjord Rederi AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-08 08:00"}, {"ticket_id": "MRL-103200", "created_at": "2025-10-04 03:23", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vela", "imo": "IMO 9461764", "subject": "Antenna fault on MV Kystfjord Vela", "description": "Below-deck unit on MV Kystfjord Vela rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-09 14:00"}, {"ticket_id": "MRL-103207", "created_at": "2025-10-04 03:30", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Baltic Carrier", "imo": "IMO 9677662", "subject": "Invoice query - Botnia Ice Class Oy", "description": "We do not recognise line items on the latest invoice for MV Baltic Carrier. Can you send a breakdown per service? Regards, Accounts team, Botnia Ice Class Oy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-10 10:00"}, {"ticket_id": "MRL-103209", "created_at": "2025-10-04 08:12", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "New build connectivity setup Celtic Sea Trawlers Ltd", "description": "Commissioning on FV Sirocco Wave completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-08 05:00"}, {"ticket_id": "MRL-103208", "created_at": "2025-10-04 10:22", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Tramontane Breeze", "imo": "IMO 9154751", "subject": "Spare part request - MV Tramontane Breeze", "description": "ETO on MV Tramontane Breeze reports antenna stuck in azimuth, fault code E-4353. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-12 12:00"}, {"ticket_id": "MRL-103197", "created_at": "2025-10-04 10:30", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "URGENT - MV Golden Lagoon offline", "description": "MV Golden Lagoon (IMO 9866495) has no connectivity at all. Antenna status LED red, error E-3146. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-04 16:00"}, {"ticket_id": "MRL-103204", "created_at": "2025-10-04 17:32", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Lyra", "imo": "IMO 9318412", "subject": "Spare part request - MV Ivory Lyra", "description": "Dear support team,\n\nETO on MV Ivory Lyra reports antenna stuck in azimuth, fault code E-5734. Manual repointing works temporarily. Requesting service visit in Cape Town.\n\nBest regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-04 07:00"}, {"ticket_id": "MRL-103199", "created_at": "2025-10-04 18:16", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Master on our vessel () reports very slow internet since Rotterdam departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-08 21:00"}, {"ticket_id": "MRL-103206", "created_at": "2025-10-04 18:37", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Albatross", "imo": "IMO 9813228", "subject": "Spare part request - MV Meridian Albatross", "description": "Dear support team,\n\nETO on MV Meridian Albatross reports antenna stuck in azimuth, fault code E-4991. Manual repointing works temporarily. Requesting service visit in Piraeus.\n\nBrgds,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-10 21:00"}, {"ticket_id": "MRL-103203", "created_at": "2025-10-04 19:23", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "When can the install team board our vessel in Busan? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-07 11:00"}, {"ticket_id": "MRL-103198", "created_at": "2025-10-04 20:00", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Capella", "imo": "IMO 9791743", "subject": "Degraded VSAT performance on MV Kystfjord Capella", "description": "Dear support team,\n\nMaster on MV Kystfjord Capella (IMO 9791743) reports very slow internet since Hamburg departure. SNR fluctuating around 8.4 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-13 02:00"}, {"ticket_id": "MRL-103202", "created_at": "2025-10-04 20:39", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Tern", "imo": "IMO 9660231", "subject": "URGENT - MV Onyx Tern offline", "description": "MV Onyx Tern (IMO 9660231) has no connectivity at all. Antenna status LED red, error E-3147. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-04 04:00"}, {"ticket_id": "MRL-103205", "created_at": "2025-10-04 23:42", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Albatross", "imo": "IMO 9713246", "subject": "Coverage question South Atlantic", "description": "Do you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-08 22:00"}, {"ticket_id": "MRL-103210", "created_at": "2025-10-05 00:16", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Lyra", "imo": "IMO 9699452", "subject": "MV Tramontane Lyra: slow connection and packet loss", "description": "We see repeated link drops on MV Tramontane Lyra. Modem log shows error E-7846 every few hours. Vessel currently Gulf of Aden. ETA next port Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-07 22:00"}, {"ticket_id": "MRL-103214", "created_at": "2025-10-05 00:32", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Equinox Horizon", "imo": "IMO 9675793", "subject": "Crew data quota question - MV Equinox Horizon", "description": "Captain of MV Equinox Horizon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-10 15:00"}, {"ticket_id": "MRL-103217", "created_at": "2025-10-05 01:33", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "DEGRADED VSAT PERFORMANCE ON MV AMBER CURRENT", "description": "Master on MV Amber Current (IMO 9706396) reports very slow internet since Jebel Ali departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-06 07:00"}, {"ticket_id": "MRL-103216", "created_at": "2025-10-05 05:38", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Meteor", "imo": "IMO 9548873", "subject": "Contract documents request - Al Mirfa Offshore Marine", "description": "Our new operations manager needs portal access for the Al Mirfa Offshore Marine fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-13 05:00"}, {"ticket_id": "MRL-103212", "created_at": "2025-10-05 12:11", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Amber Lagoon", "imo": "IMO 9116694", "subject": "Portal access for new ops manager - Waddenzee Offshore BV", "description": "Please send the current signed contract and SLA annex for Waddenzee Offshore BV, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-13 11:00"}, {"ticket_id": "MRL-103213", "created_at": "2025-10-05 12:32", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Horizon", "imo": "IMO 9249661", "subject": "High latency reported by master, MV Crimson Horizon", "description": "Dear support team,\n\nPerformance on MV Crimson Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Riau Straits Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-05 16:00"}, {"ticket_id": "MRL-103211", "created_at": "2025-10-05 13:32", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Beacon", "imo": "IMO 9109122", "subject": "MV Coral Beacon: slow connection and packet loss", "description": "Hello,\n\nPerformance on MV Coral Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Atlântico Azul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-06 19:00"}, {"ticket_id": "MRL-103215", "created_at": "2025-10-05 16:04", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Star", "imo": "IMO 9507336", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Bosphorus Crescent Denizcilik, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-07 22:00"}, {"ticket_id": "MRL-103218", "created_at": "2025-10-05 18:38", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Baltic Spirit", "imo": "IMO 9523134", "subject": "Slow crew internet on MV Baltic Spirit", "description": "Captain of MV Baltic Spirit asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-08 13:00"}, {"ticket_id": "MRL-103233", "created_at": "2025-10-06 00:07", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Spirit", "imo": "IMO 9765641", "subject": "Antenna fault on MV Cobalt Spirit", "description": "After heavy weather the radome on MV Cobalt Spirit has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-12 17:00"}, {"ticket_id": "MRL-103222", "created_at": "2025-10-06 01:09", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Star", "imo": "IMO 9798832", "subject": "Phishing attempt reported by MT Solstice Star crew", "description": "Dear support team,\n\nCyber dashboard raised alert E-4542 for MT Solstice Star: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-07 00:00"}, {"ticket_id": "MRL-103223", "created_at": "2025-10-06 02:11", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Polar Meteor", "imo": "IMO 9846201", "subject": "MV Polar Meteor - link keeps dropping since yesterday", "description": "Hello,\n\nWe see repeated link drops on MV Polar Meteor. Modem log shows error E-2505 every few hours. Vessel currently Baltic Sea. ETA next port Colombo.\n\nThanks and regards,\nDPA, Agulhas Current Shipping", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-15 05:00"}, {"ticket_id": "MRL-103232", "created_at": "2025-10-06 03:03", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "Question about charges for MT Scarlet Atoll", "description": "The overage charges for MT Scarlet Atoll look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-10 03:00"}, {"ticket_id": "MRL-103220", "created_at": "2025-10-06 03:42", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Golden Beacon", "imo": "IMO 9749855", "subject": "Phishing attempt reported by MV Golden Beacon crew", "description": "Cyber dashboard raised alert E-9268 for MV Golden Beacon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-06 20:00"}, {"ticket_id": "MRL-103226", "created_at": "2025-10-06 05:27", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Dawn", "imo": "IMO 9288150", "subject": "No link on MV Sapphire Dawn since 0400 UTC", "description": "MV Sapphire Dawn (IMO 9288150) has no connectivity at all. Antenna status LED red, error E-2770. Vessel in East China Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-07 15:00"}, {"ticket_id": "MRL-103231", "created_at": "2025-10-06 05:30", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Coral Falcon", "imo": "IMO 9297498", "subject": "Slow crew internet on MV Coral Falcon", "description": "Captain of MV Coral Falcon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-07 18:00"}, {"ticket_id": "MRL-103235", "created_at": "2025-10-06 06:06", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Dawn", "imo": "IMO 9595175", "subject": "Antenna fault on MV Sirocco Dawn", "description": "Below-deck unit on MV Sirocco Dawn rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-15 13:00"}, {"ticket_id": "MRL-103224", "created_at": "2025-10-06 06:33", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Pioneer", "imo": "IMO 9515254", "subject": "Commissioning report pending - MT Solstice Pioneer", "description": "When can the install team board MT Solstice Pioneer in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-10 02:00"}, {"ticket_id": "MRL-103229", "created_at": "2025-10-06 06:49", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "MT Solstice Navigator: complete loss of connectivity", "description": "Good day,\n\nMT Solstice Navigator (IMO 9426817) has no connectivity at all. Antenna status LED red, error E-2350. Vessel in Red Sea. Please call the bridge sat phone.\n\nThanks and regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-06 08:00"}, {"ticket_id": "MRL-103219", "created_at": "2025-10-06 06:50", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Spirit", "imo": "IMO 9740665", "subject": "Invoice query - Levantin eCrescent Shipping", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MT Golden Spirit. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-13 08:00"}, {"ticket_id": "MRL-103236", "created_at": "2025-10-06 07:51", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Azure Wave", "imo": "IMO 9119490", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV AZURE WAVE", "description": "Please upgrade MV Azure Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-09 20:00"}, {"ticket_id": "MRL-103230", "created_at": "2025-10-06 08:35", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Aurora Dawn", "imo": "IMO 9502283", "subject": "MV Aurora Dawn: slow connection and packet loss", "description": "Performance on MV Aurora Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-07 19:00"}, {"ticket_id": "MRL-103234", "created_at": "2025-10-06 10:32", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Atoll", "imo": "IMO 9312157", "subject": "Spare part request - MV Cobalt Atoll", "description": "ETO on MV Cobalt Atoll reports antenna stuck in azimuth, fault code E-9829. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-06 18:00"}, {"ticket_id": "MRL-103225", "created_at": "2025-10-06 11:53", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Master of our vessel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-11 16:00"}, {"ticket_id": "MRL-103228", "created_at": "2025-10-06 16:07", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Emerald Rigel", "imo": "IMO 9413652", "subject": "HIGH LATENCY REPORTED BY MASTER, FV EMERALD RIGEL", "description": "We see repeated link drops on FV Emerald Rigel. Modem log shows error E-7489 every few hours. Vessel currently Baltic Sea. ETA next port Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-12 04:00"}, {"ticket_id": "MRL-103221", "created_at": "2025-10-06 17:20", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "SLOW CREW INTERNET ON OUR VESSEL", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-13 08:00"}, {"ticket_id": "MRL-103227", "created_at": "2025-10-06 21:19", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "Crew data quota question - MT Boreal Orion", "description": "Crew wifi on MT Boreal Orion unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-09 11:00"}, {"ticket_id": "MRL-103246", "created_at": "2025-10-07 01:22", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Austral Crest", "imo": "IMO 9854739", "subject": "Antenna fault on MV Austral Crest", "description": "ETO on MV Austral Crest reports antenna stuck in azimuth, fault code E-8998. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-08 22:00"}, {"ticket_id": "MRL-103237", "created_at": "2025-10-07 01:52", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "MV Zephyr Wave: slow connection and packet loss", "description": "Performance on MV Zephyr Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-16 04:00"}, {"ticket_id": "MRL-103245", "created_at": "2025-10-07 02:58", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Nordic Navigator", "imo": "IMO 9347231", "subject": "Contract documents request - Riau Straits Carriers", "description": "Good day,\n\nOur new operations manager needs portal access for the Riau Straits Carriers fleet. Can you set up an account?\n\nBrgds,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-11 12:00"}, {"ticket_id": "MRL-103249", "created_at": "2025-10-07 04:03", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Solstice Breeze", "imo": "IMO 9593476", "subject": "Antenna fault on MT Solstice Breeze", "description": "Below-deck unit on MT Solstice Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-07 12:00"}, {"ticket_id": "MRL-103243", "created_at": "2025-10-07 04:17", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Arctic Beacon", "imo": "IMO 9270696", "subject": "Spare part request - MV Arctic Beacon", "description": "After heavy weather the radome on MV Arctic Beacon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-14 20:00"}, {"ticket_id": "MRL-103247", "created_at": "2025-10-07 05:19", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "Contract documents request - Haeryu Ocean Lines", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-10 03:00"}, {"ticket_id": "MRL-103239", "created_at": "2025-10-07 07:52", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Ostro Vega", "imo": "IMO 9177882", "subject": "Suspend service on MV Ostro Vega during dry dock", "description": "We need the crew welfare package activated on MV Ostro Vega before next crew change in Stavanger.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-15 10:00"}, {"ticket_id": "MRL-103241", "created_at": "2025-10-07 13:24", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "Degraded VSAT performance on MV Arctic Horizon", "description": "Good day,\n\nPerformance on MV Arctic Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Baltic Amber Shipping", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-08 06:00"}, {"ticket_id": "MRL-103242", "created_at": "2025-10-07 13:48", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Wave", "imo": "IMO 9369033", "subject": "MV Silver Wave: BDU fault code E-1891", "description": "Below-deck unit on MV Silver Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-07 22:00"}, {"ticket_id": "MRL-103240", "created_at": "2025-10-07 16:30", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "Question about charges for MV Sapphire Lagoon", "description": "The overage charges for MV Sapphire Lagoon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-10 07:00"}, {"ticket_id": "MRL-103248", "created_at": "2025-10-07 22:14", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Guardian", "imo": "IMO 9431147", "subject": "MV Sapphire Guardian: BDU fault code E-2746", "description": "After heavy weather the radome on MV Sapphire Guardian has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-13 14:00"}, {"ticket_id": "MRL-103238", "created_at": "2025-10-07 23:16", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "Degraded VSAT performance on MV Harmattan Carrier", "description": "Hello,\n\nWe see repeated link drops on MV Harmattan Carrier. Modem log shows error E-5671 every few hours. Vessel currently Arabian Sea. ETA next port Rotterdam.\n\nBest regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-15 11:00"}, {"ticket_id": "MRL-103244", "created_at": "2025-10-07 23:19", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Baltic Meteor", "imo": "IMO 9479591", "subject": "Crew data quota question - FV Baltic Meteor", "description": "Crew wifi on FV Baltic Meteor unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-15 13:00"}, {"ticket_id": "MRL-103255", "created_at": "2025-10-08 03:21", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Degraded VSAT performance on MV Kystfjord Vega", "description": "Performance on MV Kystfjord Vega degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-17 21:00"}, {"ticket_id": "MRL-103258", "created_at": "2025-10-08 03:22", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Ostro Dawn", "imo": "IMO 9199268", "subject": "Plan change request for MV Ostro Dawn", "description": "We need the crew welfare package activated on MV Ostro Dawn before next crew change in Santos.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-11 06:00"}, {"ticket_id": "MRL-103251", "created_at": "2025-10-08 04:00", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Carrier", "imo": "IMO 9556090", "subject": "Suspend service on MV Polar Carrier during dry dock", "description": "Please upgrade MV Polar Carrier to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-15 13:00"}, {"ticket_id": "MRL-103259", "created_at": "2025-10-08 06:39", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Star", "imo": "IMO 9276298", "subject": "MV Equinox Satr: slow connection and packet loss", "description": "Master on MV Equinox Star (IMO 9276298) reports very slow internet since Stavanger departure. SNR fluctuating around 5.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-09 07:00"}, {"ticket_id": "MRL-103257", "created_at": "2025-10-08 06:49", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Altair", "imo": "IMO 9608829", "subject": "Credit note request Kystfjord Rederi AS", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Kystfjord Altair. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-16 09:00"}, {"ticket_id": "MRL-103256", "created_at": "2025-10-08 07:54", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Amber Carrier", "imo": "IMO 9529188", "subject": "Crew wifi vouchers not working on MV Amber Carrier", "description": "Good day,\n\nCrew wifi on MV Amber Carrier unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103252", "created_at": "2025-10-08 08:13", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Petrel", "imo": "IMO 9625126", "subject": "Invoice query - Polarlys Tank AS", "description": "Requesting a copy of all invoices for the last quarter for Polarlys Tank AS fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-17 15:00"}, {"ticket_id": "MRL-103253", "created_at": "2025-10-08 10:25", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "Commissioning report pending - MT Nordic Tide", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.\n\nBrgds,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-16 07:00"}, {"ticket_id": "MRL-103254", "created_at": "2025-10-08 13:16", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Hello,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-7509. Manual repointing works temporarily. Requesting service visit in Santos.\n\nBrgds,\nDPA, Ligurian Star Cruises", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-09 13:00"}, {"ticket_id": "MRL-103250", "created_at": "2025-10-08 23:58", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "Suspicious traffic flagged - FV Amber Atoll", "description": "Cyber dashboard raised alert E-1136 for FV Amber Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-15 07:00"}, {"ticket_id": "MRL-103263", "created_at": "2025-10-09 01:56", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Zephyr Horizon", "imo": "IMO 9264295", "subject": "SPARE PART REQUEST - MT ZEPHYR HORIZON", "description": "Below-deck unit on MT Zephyr Horizon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-15 02:00"}, {"ticket_id": "MRL-103261", "created_at": "2025-10-09 03:20", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "URGENT - our vessel offline", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-3809. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-10-09 03:00"}, {"ticket_id": "MRL-103271", "created_at": "2025-10-09 05:46", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Golden Rigel", "imo": "IMO 9555230", "subject": "Commissioning report pending - MV Golden Rigel", "description": "When can the install team board MV Golden Rigel in Jebel Ali? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-10 23:00"}, {"ticket_id": "MRL-103262", "created_at": "2025-10-09 06:36", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Scarlet Falcon", "imo": "IMO 9718624", "subject": "Antenna fault on MV Scarlet Falcon", "description": "After heavy weather the radome on MV Scarlet Falcon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-18 19:00"}, {"ticket_id": "MRL-103265", "created_at": "2025-10-09 09:41", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Trader", "imo": "IMO 9563275", "subject": "Spare part request - MV Onyx Trader", "description": "ETO on MV Onyx Trader reports antenna stuck in azimuth, fault code E-5121. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-11 01:00"}, {"ticket_id": "MRL-103266", "created_at": "2025-10-09 10:09", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Crimson Dawn", "imo": "IMO 9175913", "subject": "Portal access for new ops manager - Konkan Coast Carriers", "description": "Our new operations manager needs portal access for the Konkan Coast Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-15 18:00"}, {"ticket_id": "MRL-103272", "created_at": "2025-10-09 10:44", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Baltic Star", "imo": "IMO 9278521", "subject": "Suspend service on MV Baltic Star during dry dock", "description": "Hello,\n\nPlease upgrade MV Baltic Star to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-12 05:00"}, {"ticket_id": "MRL-103264", "created_at": "2025-10-09 11:46", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Solstice Tide", "imo": "IMO 9333462", "subject": "Crew wifi vouchers not working on MT Solstice Tide", "description": "Crew on MT Solstice Tide cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-11 19:00"}, {"ticket_id": "MRL-103269", "created_at": "2025-10-09 11:59", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Emerald Altair", "imo": "IMO 9141338", "subject": "Degraded VSAT performance on MT Emerald Altair", "description": "Master on MT Emerald Altair (IMO 9141338) reports very slow internet since Colombo departure. SNR fluctuating around 6.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-09 09:00"}, {"ticket_id": "MRL-103274", "created_at": "2025-10-09 12:31", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "MV Kystfjord Hydra - link keeps dropping since yesterday", "description": "Performance on MV Kystfjord Hydra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-13 13:00"}, {"ticket_id": "MRL-103260", "created_at": "2025-10-09 13:00", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Crimson Tern", "imo": "IMO 9453597", "subject": "Suspend service on MV Crimson Tern during dry dock", "description": "We need the crew welfare package activated on MV Crimson Tern before next crew change in Tanjung Pelepas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-11 15:00"}, {"ticket_id": "MRL-103267", "created_at": "2025-10-09 18:58", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Meridian Star", "imo": "IMO 9384291", "subject": "ANTENNA FAULT ON MV MERIDIAN STAR", "description": "After heavy weather the radome on MV Meridian Star has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-10 03:00"}, {"ticket_id": "MRL-103270", "created_at": "2025-10-09 21:53", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Albatross", "imo": "IMO 9494151", "subject": "Activate crew wifi package on MV Ivory Albatross", "description": "MV Ivory Albatross goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-18 13:00"}, {"ticket_id": "MRL-103273", "created_at": "2025-10-09 22:41", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Meteor", "imo": "IMO 9548873", "subject": "Crew wifi vouchers not working on MV Meridian Meteor", "description": "Captain of MV Meridian Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-11 23:00"}, {"ticket_id": "MRL-103268", "created_at": "2025-10-09 23:30", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Sirocco Voyager", "imo": "IMO 9630925", "subject": "Credit note request Øresund Bulk ApS", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Øresund Bulk ApS fleet, our auditors are asking.\n\nBrgds,\nDPA, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-14 12:00"}, {"ticket_id": "MRL-103278", "created_at": "2025-10-10 00:21", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Comet", "imo": "IMO 9679270", "subject": "MV Polar Comet: complete loss of connectivity", "description": "MV Polar Comet (IMO 9679270) has no connectivity at all. Antenna status LED red, error E-8700. Vessel in South China Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-11 01:00"}, {"ticket_id": "MRL-103276", "created_at": "2025-10-10 00:40", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Tern", "imo": "IMO 9389679", "subject": "Suspend service on MV Golden Tern during dry dock", "description": "Please upgrade MV Golden Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-17 02:00"}, {"ticket_id": "MRL-103284", "created_at": "2025-10-10 01:11", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Harmattan Rigel", "imo": "IMO 9867621", "subject": "Spare part request - MT Harmattan Rigel", "description": "After heavy weather the radome on MT Harmattan Rigel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-17 18:00"}, {"ticket_id": "MRL-103283", "created_at": "2025-10-10 08:52", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Reef", "imo": "IMO 9414981", "subject": "Plan change request for MT Onyx Reef", "description": "We need the crew welfare package activated on MT Onyx Reef before next crew change in Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-14 04:00"}, {"ticket_id": "MRL-103275", "created_at": "2025-10-10 15:31", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Onyx Rigel", "imo": "IMO 9539119", "subject": "Slow crew internet on MV Onyx Rigel", "description": "Captain of MV Onyx Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-12 13:00"}, {"ticket_id": "MRL-103281", "created_at": "2025-10-10 16:53", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Horizon", "imo": "IMO 9146637", "subject": "Cre wwifi vouchers not working on MV Austral Horizon", "description": "Captain of MV Austral Horizon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-16 15:00"}, {"ticket_id": "MRL-103280", "created_at": "2025-10-10 18:04", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "We are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-16 10:00"}, {"ticket_id": "MRL-103279", "created_at": "2025-10-10 19:39", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Boreal Meteor", "imo": "IMO 9857846", "subject": "MV Boreal Meteor: BDU fault code E-1435", "description": "ETO on MV Boreal Meteor reports antenna stuck in azimuth, fault code E-9818. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-12 00:00"}, {"ticket_id": "MRL-103277", "created_at": "2025-10-10 20:47", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Sapphire Spirit", "imo": "IMO 9515747", "subject": "Slow crew internet on MV Sapphire Spirit", "description": "Captain of MV Sapphire Spirit asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-18 16:00"}, {"ticket_id": "MRL-103285", "created_at": "2025-10-10 22:07", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "Suspend service on MV Golden Current udring dry dock", "description": "MV Golden Current goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-12 05:00"}, {"ticket_id": "MRL-103282", "created_at": "2025-10-10 22:13", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Dawn", "imo": "IMO 9283693", "subject": "MT Amber Dawn: complete loss of connectivity", "description": "MT Amber Dawn (IMO 9283693) has no connectivity at all. Antenna status LED red, error E-1964. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-10 02:00"}, {"ticket_id": "MRL-103286", "created_at": "2025-10-11 02:27", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Boreal Crest", "imo": "IMO 9690004", "subject": "No link on MT Boreal Crest since 0400 UTC", "description": "Dear support team,\n\nComplete outage on MT Boreal Crest. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-11 02:00"}, {"ticket_id": "MRL-103291", "created_at": "2025-10-11 05:13", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "Installation schedule for MV Cobalt Reef", "description": "When can the install team board MV Cobalt Reef in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-17 23:00"}, {"ticket_id": "MRL-103290", "created_at": "2025-10-11 08:44", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Harmattan Trader", "imo": "IMO 9612002", "subject": "Portal access for new ops manager - Nordhav Offshore AS", "description": "Good day,\n\nOur new operations manager needs portal access for the Nordhav Offshore AS fleet. Can you set up an account?\n\nBrgds,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-19 12:00"}, {"ticket_id": "MRL-103292", "created_at": "2025-10-11 19:06", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "Slow crew internet on MV Kystfjord Atlas", "description": "Hi support team,\n\nCrew on MV Kystfjord Atlas cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-16 12:00"}, {"ticket_id": "MRL-103288", "created_at": "2025-10-11 20:08", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Perseus", "imo": "IMO 9379208", "subject": "High latency reported by master, MV Kystfjord Perseus", "description": "Master on MV Kystfjord Perseus (IMO 9379208) reports very slow internet since Hamburg departure. SNR fluctuating around 4.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-15 18:00"}, {"ticket_id": "MRL-103289", "created_at": "2025-10-11 20:25", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "our vessel goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-13 08:00"}, {"ticket_id": "MRL-103287", "created_at": "2025-10-11 20:54", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "Commissioning report pending - MV Solstice Tern", "description": "When can the install team board MV Solstice Tern in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-12 00:00"}, {"ticket_id": "MRL-103294", "created_at": "2025-10-11 21:20", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Horizon", "imo": "IMO 9152703", "subject": "MV Mistral Horizon: slow connection and packet loss", "description": "Hello,\n\nWe see repeated link drops on MV Mistral Horizon. Modem log shows error E-9007 every few hours. Vessel currently South China Sea. ETA next port Busan.\n\nBrgds,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-20 11:00"}, {"ticket_id": "MRL-103293", "created_at": "2025-10-11 22:35", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Tide", "imo": "IMO 9200330", "subject": "Degraded VSAT performance on MV Scarlet Tide", "description": "Good day,\n\nWe see repeated link drops on MV Scarlet Tide. Modem log shows error E-2992 every few hours. Vessel currently South Atlantic. ETA next port Santos.\n\nBrgds,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-16 20:00"}, {"ticket_id": "MRL-103297", "created_at": "2025-10-12 05:54", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Equinox Orion", "imo": "IMO 9485760", "subject": "Crew wifi vouchers not working on MV Equinox Orion", "description": "Hello,\n\nCaptain of MV Equinox Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-18 16:00"}, {"ticket_id": "MRL-103299", "created_at": "2025-10-12 07:13", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "", "imo": "", "subject": "New build connectivity setup Gascogne Gaz Maritime", "description": "When can the install team board our vessel in Stavanger? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-18 20:00"}, {"ticket_id": "MRL-103301", "created_at": "2025-10-12 07:32", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Horizon", "imo": "IMO 9212242", "subject": "High latency reported by master, MT Baltic Horizon", "description": "Performance on MT Baltic Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-12 06:00"}, {"ticket_id": "MRL-103305", "created_at": "2025-10-12 08:46", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Reef", "imo": "IMO 9362310", "subject": "Antenna fault on MV Aurora Reef", "description": "After heavy weather the radome on MV Aurora Reef has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-13 11:00"}, {"ticket_id": "MRL-103298", "created_at": "2025-10-12 11:07", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Atoll", "imo": "IMO 9469534", "subject": "Suspend service on MV Austral Atoll during dry dock", "description": "MV Austral Atoll goes into dry dock in Santos for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-13 09:00"}, {"ticket_id": "MRL-103303", "created_at": "2025-10-12 12:06", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Star", "imo": "IMO 9489211", "subject": "MV Polar Star: complete loss of connectivity", "description": "Good day,\n\nComplete outage on MV Polar Star. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-12 21:00"}, {"ticket_id": "MRL-103302", "created_at": "2025-10-12 13:50", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Tern", "imo": "IMO 9389679", "subject": "SUSPEND SERVICE ON MV GOLDEN TERN DURING DRY DOCK", "description": "Please upgrade MV Golden Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-19 23:00"}, {"ticket_id": "MRL-103304", "created_at": "2025-10-12 13:52", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Wave", "imo": "IMO 9648518", "subject": "MV Nordic Wave: slow connection and packet loss", "description": "Performance on MV Nordic Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-13 00:00"}, {"ticket_id": "MRL-103306", "created_at": "2025-10-12 17:06", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Tramontane Altair", "imo": "IMO 9338876", "subject": "SLOW CREW INTERNET ON MV TRAMONTANE ALTAIR", "description": "Hello,\n\nCrew wifi on MV Tramontane Altair unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-18 19:00"}, {"ticket_id": "MRL-103296", "created_at": "2025-10-12 18:33", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Baltic Star", "imo": "IMO 9278521", "subject": "INVOICE QUERY - KATTEGAT CONTAINER LINE", "description": "We do not recognise line items on the latest invoice for MV Baltic Star. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-17 19:00"}, {"ticket_id": "MRL-103300", "created_at": "2025-10-12 19:01", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "No link on MT Nordic Tide since 0400 UTC", "description": "Complete outage on MT Nordic Tide. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-12 20:00"}, {"ticket_id": "MRL-103295", "created_at": "2025-10-12 22:45", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "Credit note request Skagerrak Link Ferries", "description": "We do not recognise line items on the latest invoice for MV Iron Wave. Can you send a breakdown per service? Regards, Accounts team, Skagerrak Link Ferries.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-19 18:00"}, {"ticket_id": "MRL-103307", "created_at": "2025-10-12 23:58", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Mistral Guardian", "imo": "IMO 9362188", "subject": "Suspend service on MV Mistral Guardian during dry dock", "description": "Hello,\n\nPlease upgrade MV Mistral Guardian to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-16 06:00"}, {"ticket_id": "MRL-103310", "created_at": "2025-10-13 00:26", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Coral Comet", "imo": "IMO 9297101", "subject": "Activate crew wifi package on MV Coral Comet", "description": "MV Coral Comet goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-15 01:00"}, {"ticket_id": "MRL-103309", "created_at": "2025-10-13 01:40", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Master of our vessel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-14 22:00"}, {"ticket_id": "MRL-103308", "created_at": "2025-10-13 02:26", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Nordic Navigator", "imo": "IMO 9347231", "subject": "Degraded VSAT performance on MV Nordic Navigator", "description": "Master on MV Nordic Navigator (IMO 9347231) reports very slow internet since Las Palmas departure. SNR fluctuating around 8.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-14 11:00"}, {"ticket_id": "MRL-103311", "created_at": "2025-10-13 02:49", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "MV Levante Orion - link keeps dropping since yesterday", "description": "Good day,\n\nPerformance on MV Levante Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-19 20:00"}, {"ticket_id": "MRL-103316", "created_at": "2025-10-13 05:06", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ostro Falcon", "imo": "IMO 9354258", "subject": "Activate crew wifi package on MV Ostro Falcon", "description": "We need the crew welfare package activated on MV Ostro Falcon before next crew change in Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-20 19:00"}, {"ticket_id": "MRL-103315", "created_at": "2025-10-13 11:45", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "High latency reported by master, MV Kystfjord Antares", "description": "We see repeated link drops on MV Kystfjord Antares. Modem log shows error E-9449 every few hours. Vessel currently Barents Sea. ETA next port Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-14 00:00"}, {"ticket_id": "MRL-103312", "created_at": "2025-10-13 12:08", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Crew data quota question - MV Kystfjord Norma", "description": "Crew wifi on MV Kystfjord Norma unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-20 14:00"}, {"ticket_id": "MRL-103314", "created_at": "2025-10-13 19:49", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "Invoice query - Elbstrom Reederei GmbH", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Elbstrom Reederei GmbH.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-20 13:00"}, {"ticket_id": "MRL-103313", "created_at": "2025-10-13 20:12", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "Coverage question Red Sea", "description": "Please send the current signed contract and SLA annex for Göta Älv Shortsea AB, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-14 05:00"}, {"ticket_id": "MRL-103319", "created_at": "2025-10-14 01:07", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Spirit", "imo": "IMO 9740665", "subject": "Invoice query - Levantine Crescent Shipping", "description": "We do not recognise line items on the latest invoice for MT Golden Spirit. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-21 23:00"}, {"ticket_id": "MRL-103320", "created_at": "2025-10-14 02:38", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "OUR VESSEL: SLOW CONNECTION AND PACKET LOSS", "description": "Good day,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-23 02:00"}, {"ticket_id": "MRL-103321", "created_at": "2025-10-14 04:13", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Equinox Petrel", "imo": "IMO 9790517", "subject": "Commissioning report pending - MV Equinox Petrel", "description": "When can the install team board MV Equinox Petrel in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-22 06:00"}, {"ticket_id": "MRL-103328", "created_at": "2025-10-14 10:09", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-3276 every few hours. Vessel currently Indian Ocean. ETA next port Santos.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-14 08:00"}, {"ticket_id": "MRL-103317", "created_at": "2025-10-14 14:02", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Zephyr Beacon", "imo": "IMO 9355006", "subject": "Crew wifi vouchers not working on MV Zephyr Beacon", "description": "Hi support team,\n\nCaptain of MV Zephyr Beacon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-16 11:00"}, {"ticket_id": "MRL-103324", "created_at": "2025-10-14 14:43", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Harmattan Navigator", "imo": "IMO 9520912", "subject": "URGENT - MV Harmattan Navigator offline", "description": "Good day,\n\nMV Harmattan Navigator (IMO 9520912) has no connectivity at all. Antenna status LED red, error E-3603. Vessel in Baltic Sea. Please call the bridge sat phone.\n\nThanks and regards,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-14 08:00"}, {"ticket_id": "MRL-103327", "created_at": "2025-10-14 15:46", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Albatross", "imo": "IMO 9323558", "subject": "Spare part request - MV Crimson Albatross", "description": "ETO on MV Crimson Albatross reports antenna stuck in azimuth, fault code E-8967. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-15 20:00"}, {"ticket_id": "MRL-103318", "created_at": "2025-10-14 16:03", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Levante Albatross", "imo": "IMO 9129299", "subject": "Antenna fault on MV Levante Albatross", "description": "Good day,\n\nAfter heavy weather the radome on MV Levante Albatross has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-20 05:00"}, {"ticket_id": "MRL-103322", "created_at": "2025-10-14 16:50", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Mistral Current", "imo": "IMO 9774678", "subject": "Antenna fault on MV Mistral Current", "description": "ETO on MV Mistral Current reports antenna stuck in azimuth, fault code E-4144. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-15 12:00"}, {"ticket_id": "MRL-103325", "created_at": "2025-10-14 17:46", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Dear support team,\n\nBelow-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?\n\nBrgds,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-16 00:00"}, {"ticket_id": "MRL-103323", "created_at": "2025-10-14 22:52", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Tide", "imo": "IMO 9120425", "subject": "MVT ramontane Tide - link keeps dropping since yesterday", "description": "Good day,\n\nPerformance on MV Tramontane Tide degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-14 22:00"}, {"ticket_id": "MRL-103326", "created_at": "2025-10-14 23:40", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "Crew data quota question - MV Silver Beacon", "description": "Crew wifi on MV Silver Beacon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-16 03:00"}, {"ticket_id": "MRL-103329", "created_at": "2025-10-14 23:50", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sirocco Tern", "imo": "IMO 9440198", "subject": "Suspend service on MV Sirocco Tern during dry dock", "description": "Please upgrade MV Sirocco Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-17 06:00"}, {"ticket_id": "MRL-103332", "created_at": "2025-10-15 00:01", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Petrel", "imo": "IMO 9835587", "subject": "High latency reported by master, MV Solstice Petrel", "description": "Performance on MV Solstice Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-16 05:00"}, {"ticket_id": "MRL-103334", "created_at": "2025-10-15 00:30", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Albatross", "imo": "IMO 9306952", "subject": "Degraded VSAT performance on MV Mistral Albatross", "description": "We see repeated link drops on MV Mistral Albatross. Modem log shows error E-7710 every few hours. Vessel currently Baltic Sea. ETA next port Antwerp.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-16 12:00"}, {"ticket_id": "MRL-103333", "created_at": "2025-10-15 07:12", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Coral Carrier", "imo": "IMO 9190016", "subject": "Credit note request Vestkyst Seismikk AS", "description": "Hello,\n\nThe overage charges for MV Coral Carrier look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nMarine Superintendent, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-18 15:00"}, {"ticket_id": "MRL-103344", "created_at": "2025-10-15 09:00", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Trader", "imo": "IMO 9348376", "subject": "Coverage question South China Sea", "description": "Do you have LEO coverage in South China Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-23 22:00"}, {"ticket_id": "MRL-103335", "created_at": "2025-10-15 09:52", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Tern", "imo": "IMO 9564865", "subject": "Credit note request Melita Bulk aCrriers", "description": "Requesting a copy of all invoices for the last quarter for Melita Bulk Carriers fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-21 22:00"}, {"ticket_id": "MRL-103337", "created_at": "2025-10-15 11:10", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ostro Rigel", "imo": "IMO 9538995", "subject": "Crew wifi vouchers not working on FV Ostro Rigel", "description": "Captain of FV Ostro Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-16 13:00"}, {"ticket_id": "MRL-103347", "created_at": "2025-10-15 11:41", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Baltic Tide", "imo": "IMO 9397585", "subject": "Portal access for new ops manager - Shiokaze Kaiun KK", "description": "Our new operations manager needs portal access for the Shiokaze Kaiun KK fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-20 09:00"}, {"ticket_id": "MRL-103346", "created_at": "2025-10-15 12:27", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Albatross", "imo": "IMO 9540285", "subject": "Invoice query - Konkan Coast Carriers", "description": "Good day,\n\nThe overage charges for MV Tramontane Albatross look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-16 11:00"}, {"ticket_id": "MRL-103340", "created_at": "2025-10-15 14:06", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Nordic Vega", "imo": "IMO 9822334", "subject": "Question about charges for MV Nordic Vega", "description": "Requesting a copy of all invoices for the last quarter for Tirreno Blu Navigazione fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-17 06:00"}, {"ticket_id": "MRL-103338", "created_at": "2025-10-15 14:25", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Lagoon", "imo": "IMO 9375329", "subject": "MV Tramontane Lagoon: BDU fault codeE -8902", "description": "ETO on MV Tramontane Lagoon reports antenna stuck in azimuth, fault code E-3744. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-24 11:00"}, {"ticket_id": "MRL-103339", "created_at": "2025-10-15 16:40", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Harmattan Voyager", "imo": "IMO 9211913", "subject": "Plan change request for FV Harmattan Voyager", "description": "FV Harmattan Voyager goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-23 15:00"}, {"ticket_id": "MRL-103343", "created_at": "2025-10-15 16:43", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Waddenzee Offshore BV", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Waddenzee Offshore BV, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-23 03:00"}, {"ticket_id": "MRL-103348", "created_at": "2025-10-15 17:01", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "MV Coral Voyager: slow connection and packet loss", "description": "Performance on MV Coral Voyager degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-15 11:00"}, {"ticket_id": "MRL-103336", "created_at": "2025-10-15 17:02", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Lagoon", "imo": "IMO 9562013", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - CANTÁBRICO NAVIERA SA", "description": "Our new operations manager needs portal access for the Cantábrico Naviera SA fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-23 07:00"}, {"ticket_id": "MRL-103341", "created_at": "2025-10-15 17:40", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "High latency reported by master, MV Golden Current", "description": "Master on MV Golden Current (IMO 9883974) reports very slow internet since Aberdeen departure. SNR fluctuating around 7.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-16 18:00"}, {"ticket_id": "MRL-103330", "created_at": "2025-10-15 21:01", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Solstice Crest", "imo": "IMO 9185700", "subject": "High latency reported by master, MV Solstice Crest", "description": "Hello,\n\nWe see repeated link drops on MV Solstice Crest. Modem log shows error E-2642 every few hours. Vessel currently Red Sea. ETA next port Antwerp.\n\nBest regards,\nMarine Superintendent, Cantábrico Naviera SA", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-16 07:00"}, {"ticket_id": "MRL-103342", "created_at": "2025-10-15 21:47", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Solstice Crest", "imo": "IMO 9185700", "subject": "No link on MV Solstice Crest since 0400 UTC", "description": "MV Solstice Crest (IMO 9185700) has no connectivity at all. Antenna status LED red, error E-3258. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-15 14:00"}, {"ticket_id": "MRL-103345", "created_at": "2025-10-15 22:00", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "our vessel goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-19 12:00"}, {"ticket_id": "MRL-103331", "created_at": "2025-10-15 22:07", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Coral Petrel", "imo": "IMO 9227766", "subject": "Invoice query - Tirreno Blu Navigazione", "description": "We do not recognise line items on the latest invoice for MV Coral Petrel. Can you send a breakdown per service? Regards, Accounts team, Tirreno Blu Navigazione.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-23 14:00"}, {"ticket_id": "MRL-103349", "created_at": "2025-10-16 01:08", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Coral Rigel", "imo": "IMO 9269336", "subject": "Plan change request for FV Coral Rigel", "description": "Please upgrade FV Coral Rigel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-17 22:00"}, {"ticket_id": "MRL-103352", "created_at": "2025-10-16 04:33", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Carrier", "imo": "IMO 9556090", "subject": "MV Polar Carrier: BDU fault code E-9576", "description": "Hello,\n\nAfter heavy weather the radome on MV Polar Carrier has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-17 00:00"}, {"ticket_id": "MRL-103357", "created_at": "2025-10-16 07:32", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Dawn", "imo": "IMO 9458157", "subject": "Crew data quota question - MV Cobalt Dawn", "description": "Crew on MV Cobalt Dawn cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-20 09:00"}, {"ticket_id": "MRL-103351", "created_at": "2025-10-16 08:05", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Dear support team,\n\nCrew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-19 04:00"}, {"ticket_id": "MRL-103358", "created_at": "2025-10-16 13:02", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "New build connectivity setup Armor Atlantique Armement", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-17 16:00"}, {"ticket_id": "MRL-103356", "created_at": "2025-10-16 13:33", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Scarlet Lyra", "imo": "IMO 9740146", "subject": "Coverage question Mediterranean", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Atlântico Azul Navegação fleet. Can you set up an account?\n\nBrgds,\nDPA, Atlântico Azul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-20 18:00"}, {"ticket_id": "MRL-103354", "created_at": "2025-10-16 19:56", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "Activate crew wifi package on uor vessel", "description": "Hello,\n\nPlease upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nDPA, Waddenzee Offshore BV", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-24 19:00"}, {"ticket_id": "MRL-103350", "created_at": "2025-10-16 20:20", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Emerald Voyager", "imo": "IMO 9413315", "subject": "Crew data quota question - MV mEerald Voyager", "description": "Captain of MV Emerald Voyager asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-20 19:00"}, {"ticket_id": "MRL-103353", "created_at": "2025-10-16 23:22", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Crest", "imo": "IMO 9891177", "subject": "No link on MV Polar Crest since 0400 UTC", "description": "Complete outage on MV Polar Crest. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-17 02:00"}, {"ticket_id": "MRL-103355", "created_at": "2025-10-16 23:44", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Spirit", "imo": "IMO 9300544", "subject": "MV SOLSTICE SPIRIT: SLOW CONNECTION AND PACKET LOSS", "description": "We see repeated link drops on MV Solstice Spirit. Modem log shows error E-3299 every few hours. Vessel currently Malacca Strait. ETA next port Aberdeen.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-24 22:00"}, {"ticket_id": "MRL-103363", "created_at": "2025-10-17 00:33", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Coral Atoll", "imo": "IMO 9897535", "subject": "Crew data quota question - MV Coral Atoll", "description": "Captain of MV Coral Atoll asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-19 12:00"}, {"ticket_id": "MRL-103369", "created_at": "2025-10-17 00:47", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Crew data quota question - MV Kystfjord Vega", "description": "Crew on MV Kystfjord Vega cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-23 07:00"}, {"ticket_id": "MRL-103373", "created_at": "2025-10-17 01:28", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "Antenna fault on MV Arctic Horizon", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Arctic Horizon has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Baltic Amber Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-17 10:00"}, {"ticket_id": "MRL-103368", "created_at": "2025-10-17 01:54", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "Degraded VSAT performance on MV Coral Rigel", "description": "Hi support team,\n\nWe see repeated link drops on MV Coral Rigel. Modem log shows error E-6660 every few hours. Vessel currently South Atlantic. ETA next port Aberdeen.\n\nBest regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-22 08:00"}, {"ticket_id": "MRL-103361", "created_at": "2025-10-17 03:34", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Navigator", "imo": "IMO 9774446", "subject": "Coverage question Baltic Sea", "description": "Our new operations manager needs portal access for the Kattegat Container Line fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-22 13:00"}, {"ticket_id": "MRL-103372", "created_at": "2025-10-17 04:33", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "Slow crew internet on MV Kystfjord Antares", "description": "Good day,\n\nCaptain of MV Kystfjord Antares asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-19 14:00"}, {"ticket_id": "MRL-103364", "created_at": "2025-10-17 04:59", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Albatross", "imo": "IMO 9382401", "subject": "DEGRADED VSAT PERFORMANCE ON MV AMBER ALBATROSS", "description": "Master on MV Amber Albatross (IMO 9382401) reports very slow internet since Cape Town departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-19 15:00"}, {"ticket_id": "MRL-103371", "created_at": "2025-10-17 07:00", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Tramontane Wave", "imo": "IMO 9639672", "subject": "Contract documents request - Firth of Clyde Carriers", "description": "Our new operations manager needs portal access for the Firth of Clyde Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-19 22:00"}, {"ticket_id": "MRL-103374", "created_at": "2025-10-17 07:20", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Navigator", "imo": "IMO 9373096", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV LEVANTE NAVIGATOR", "description": "Captain of MV Levante Navigator asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-23 13:00"}, {"ticket_id": "MRL-103367", "created_at": "2025-10-17 09:24", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Iron Tide", "imo": "IMO 9622045", "subject": "Activate crew wifi package on MT Iron Tide", "description": "Good day,\n\nPlease upgrade MT Iron Tide to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-20 09:00"}, {"ticket_id": "MRL-103366", "created_at": "2025-10-17 10:51", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Tramontane Falcon", "imo": "IMO 9703174", "subject": "Suspend service on MV Tramontane Falcon during dry dock", "description": "We need the crew welfare package activated on MV Tramontane Falcon before next crew change in Santos.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-25 03:00"}, {"ticket_id": "MRL-103359", "created_at": "2025-10-17 11:00", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Capella", "imo": "IMO 9791743", "subject": "NEW BUILD CONNECTIVITY SETUP KYSTFJORD REDERI AS", "description": "When can the install team board MV Kystfjord Capella in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-21 16:00"}, {"ticket_id": "MRL-103362", "created_at": "2025-10-17 11:49", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "Credit note request Delta Maas Shipping BV", "description": "We do not recognise line items on the latest invoice for MV Harmattan Falcon. Can you send a breakdown per service? Regards, Accounts team, Delta Maas Shipping BV.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-18 13:00"}, {"ticket_id": "MRL-103370", "created_at": "2025-10-17 12:20", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Horizon", "imo": "IMO 9146637", "subject": "Slow crew internet on MV Austral Horizon", "description": "Crew wifi on MV Austral Horizon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-22 18:00"}, {"ticket_id": "MRL-103360", "created_at": "2025-10-17 17:42", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Altair", "imo": "IMO 9119103", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "Hi support team,\n\nCommissioning on MV Sirocco Altair completed last week but we never received the report. Please send.\n\nBest regards,\nDPA, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-21 09:00"}, {"ticket_id": "MRL-103375", "created_at": "2025-10-17 18:40", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Sapphire Horizon", "imo": "IMO 9415210", "subject": "Crew data quota question - MV Sapphire Horizon", "description": "Dear support team,\n\nCrew on MV Sapphire Horizon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-25 06:00"}, {"ticket_id": "MRL-103365", "created_at": "2025-10-17 21:09", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Comet", "imo": "IMO 9588794", "subject": "Antenna fault on MV Zephyr Comet", "description": "After heavy weather the radome on MV Zephyr Comet has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-21 07:00"}, {"ticket_id": "MRL-103384", "created_at": "2025-10-18 00:31", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Dawn", "imo": "IMO 9365752", "subject": "High latency reported by master, MV Silver Dawn", "description": "Hi support team,\n\nWe see repeated link drops on MV Silver Dawn. Modem log shows error E-2130 every few hours. Vessel currently Mid Atlantic. ETA next port Cape Town.\n\nBrgds,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-18 07:00"}, {"ticket_id": "MRL-103379", "created_at": "2025-10-18 02:21", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sirocco Tern", "imo": "IMO 9440198", "subject": "Installation schedule for MV Sirocco Tern", "description": "We are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-19 05:00"}, {"ticket_id": "MRL-103390", "created_at": "2025-10-18 06:47", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Iron Crest", "imo": "IMO 9601417", "subject": "Spare part request - MV Iron Crest", "description": "After heavy weather the radome on MV Iron Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-26 12:00"}, {"ticket_id": "MRL-103385", "created_at": "2025-10-18 07:48", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-19 12:00"}, {"ticket_id": "MRL-103387", "created_at": "2025-10-18 10:18", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Cobalt Rigel", "imo": "IMO 9206384", "subject": "Suspend service on MV Cobalt Rigel during dry dock", "description": "MV Cobalt Rigel goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103393", "created_at": "2025-10-18 11:47", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "Spare part request - MV Ivory Horizon", "description": "Good day,\n\nETO on MV Ivory Horizon reports antenna stuck in azimuth, fault code E-9878. Manual repointing works temporarily. Requesting service visit in Santos.\n\nThanks and regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-19 04:00"}, {"ticket_id": "MRL-103378", "created_at": "2025-10-18 12:45", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Current", "imo": "IMO 9260328", "subject": "Contract documents request - Kattegat Cotnainer Line", "description": "Please send the current signed contract and SLA annex for Kattegat Container Line, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-21 12:00"}, {"ticket_id": "MRL-103386", "created_at": "2025-10-18 12:54", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sirocco Lyra", "imo": "IMO 9461673", "subject": "Contract documents request - Botnia Ice Class Oy", "description": "Please send the current signed contract and SLA annex for Botnia Ice Class Oy, we cannot locate our copy.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103383", "created_at": "2025-10-18 15:52", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Baltic Carrier", "imo": "IMO 9752498", "subject": "Credit note request Levantine Crescent Shipping", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-26 05:00"}, {"ticket_id": "MRL-103377", "created_at": "2025-10-18 16:21", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "Activate crew wifi package on MV Polar Rigel", "description": "Hi support team,\n\nPlease upgrade MV Polar Rigel to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-24 14:00"}, {"ticket_id": "MRL-103389", "created_at": "2025-10-18 16:23", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Baltic Meteor", "imo": "IMO 9479591", "subject": "Slow crew internet on FV Baltic Meteor", "description": "Captain of FV Baltic Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-27 23:00"}, {"ticket_id": "MRL-103391", "created_at": "2025-10-18 18:54", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "Plan change request for MV Baltic Trader", "description": "Please upgrade MV Baltic Trader to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-23 16:00"}, {"ticket_id": "MRL-103380", "created_at": "2025-10-18 19:36", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Amber Crest", "imo": "IMO 9239812", "subject": "MT Amber Crest: BDU fault code E-8167", "description": "ETO on MT Amber Crest reports antenna stuck in azimuth, fault code E-3732. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-19 21:00"}, {"ticket_id": "MRL-103382", "created_at": "2025-10-18 19:51", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Equinox Wave", "imo": "IMO 9512680", "subject": "Installation schedule for MV Equinox Wave", "description": "When can the install team board MV Equinox Wave in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-25 08:00"}, {"ticket_id": "MRL-103376", "created_at": "2025-10-18 20:14", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "Slow crew internet on MV Baltic Rigel", "description": "Crew wifi on MV Baltic Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-25 05:00"}, {"ticket_id": "MRL-103381", "created_at": "2025-10-18 21:34", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Aurora", "imo": "IMO 9556492", "subject": "Crew wifi vouchers not working on MV Kystfjord Aurora", "description": "Dear support team,\n\nCaptain of MV Kystfjord Aurora asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-19 08:00"}, {"ticket_id": "MRL-103392", "created_at": "2025-10-18 22:12", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Dawn", "imo": "IMO 9519573", "subject": "Plan change request for MT Silver Dawn", "description": "Hello,\n\nMT Silver Dawn goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-27 21:00"}, {"ticket_id": "MRL-103388", "created_at": "2025-10-18 22:32", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sapphire Tide", "imo": "IMO 9623104", "subject": "Question about charges for MT Sapphire Tide", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-21 06:00"}, {"ticket_id": "MRL-103406", "created_at": "2025-10-19 01:51", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "Commissioning report pending - MV Nordic Carrier", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-27 09:00"}, {"ticket_id": "MRL-103398", "created_at": "2025-10-19 02:16", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Atoll", "imo": "IMO 9435064", "subject": "Suspend service on MV Silver Atoll during dry dock", "description": "We need the crew welfare package activated on MV Silver Atoll before next crew change in Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-23 19:00"}, {"ticket_id": "MRL-103399", "created_at": "2025-10-19 02:18", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "MV Coral Wave: slow connection and packet loss", "description": "Performance on MV Coral Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-25 02:00"}, {"ticket_id": "MRL-103404", "created_at": "2025-10-19 03:33", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "Degraded VSAT performance on MV Amber Spirit", "description": "Performance on MV Amber Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-19 15:00"}, {"ticket_id": "MRL-103397", "created_at": "2025-10-19 03:45", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Azure Navigator", "imo": "IMO 9569853", "subject": "New build connectivity setup Adriatic Sun Ferries", "description": "When can the install team board MV Azure Navigator in Stavanger? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-27 05:00"}, {"ticket_id": "MRL-103394", "created_at": "2025-10-19 06:18", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Emerald Voyager", "imo": "IMO 9413315", "subject": "Suspend service on MV Emerald Voyager during dry dock", "description": "Please upgrade MV Emerald Voyager to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-21 22:00"}, {"ticket_id": "MRL-103400", "created_at": "2025-10-19 07:03", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Dear support team,\n\nCrew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nTechnical Dept, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-23 02:00"}, {"ticket_id": "MRL-103407", "created_at": "2025-10-19 08:24", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "Sealink Cyber alert on MV Meridian Petrel", "description": "Master of MV Meridian Petrel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-20 02:00"}, {"ticket_id": "MRL-103403", "created_at": "2025-10-19 10:41", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "Degraded VSAT performance on MV Nordic Carrier", "description": "Hello,\n\nMaster on MV Nordic Carrier (IMO 9240706) reports very slow internet since Santos departure. SNR fluctuating around 4.1 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-25 06:00"}, {"ticket_id": "MRL-103405", "created_at": "2025-10-19 11:12", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Guardian", "imo": "IMO 9694529", "subject": "Crew wifi vouchers not working o nMV Nordic Guardian", "description": "Crew on MV Nordic Guardian cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-20 09:00"}, {"ticket_id": "MRL-103395", "created_at": "2025-10-19 13:25", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Breeze", "imo": "IMO 9591844", "subject": "MV Coral Breeze: BDU fault code E-8620", "description": "ETO on MV Coral Breeze reports antenna stuck in azimuth, fault code E-9776. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-19 18:00"}, {"ticket_id": "MRL-103396", "created_at": "2025-10-19 15:24", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Coral Rigel", "imo": "IMO 9269336", "subject": "Credit note request Lofoten Havfiske AS", "description": "The overage charges for FV Coral Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-24 22:00"}, {"ticket_id": "MRL-103408", "created_at": "2025-10-19 18:18", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Suspicious traffic flagged - MT Silver Pioneer", "description": "Good day,\n\nMaster of MT Silver Pioneer reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-23 09:00"}, {"ticket_id": "MRL-103402", "created_at": "2025-10-19 22:35", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Beacon", "imo": "IMO 9817614", "subject": "MV Emerald Beacon - link keeps dropping since yesterday", "description": "Performance on MV Emerald Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-20 05:00"}, {"ticket_id": "MRL-103401", "created_at": "2025-10-19 22:47", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sapphire Star", "imo": "IMO 9354143", "subject": "Sealink Cyber alert on MV Sapphire Star", "description": "Good day,\n\nMaster of MV Sapphire Star reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-21 05:00"}, {"ticket_id": "MRL-103412", "created_at": "2025-10-20 05:55", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Contract documents request - Haeryu Ocean Lines", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Haeryu Ocean Lines, we cannot locate our copy.\n\nThanks and regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-27 13:00"}, {"ticket_id": "MRL-103414", "created_at": "2025-10-20 06:30", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Guardian", "imo": "IMO 9575876", "subject": "MV Harmattan Guardian: complete loss of connectivity", "description": "Hello,\n\nMV Harmattan Guardian (IMO 9575876) has no connectivity at all. Antenna status LED red, error E-7443. Vessel in Baltic Sea. Please call the bridge sat phone.\n\nBest regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-20 10:00"}, {"ticket_id": "MRL-103410", "created_at": "2025-10-20 10:07", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "MV Nordic Petrel - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MV Nordic Petrel (IMO 9192545) reports very slow internet since Rotterdam departure. SNR fluctuating around 9.0 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-21 21:00"}, {"ticket_id": "MRL-103415", "created_at": "2025-10-20 10:14", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Voyager", "imo": "IMO 9100164", "subject": "Spare part request -M V Equinox Voyager", "description": "ETO on MV Equinox Voyager reports antenna stuck in azimuth, fault code E-2315. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-21 02:00"}, {"ticket_id": "MRL-103411", "created_at": "2025-10-20 10:58", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Iron Horizon", "imo": "IMO 9280419", "subject": "Portal access for new ops manager - Adriatic Sun Ferries", "description": "Our new operations manager needs portal access for the Adriatic Sun Ferries fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-27 10:00"}, {"ticket_id": "MRL-103420", "created_at": "2025-10-20 12:01", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ostro Guardian", "imo": "IMO 9794977", "subject": "Installation schedule for MV Ostro Guardian", "description": "Commissioning on MV Ostro Guardian completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-27 15:00"}, {"ticket_id": "MRL-103419", "created_at": "2025-10-20 12:02", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Nordic Navigator", "imo": "IMO 9347231", "subject": "Plan change request for MV Nordic Navigator", "description": "We need the crew welfare package activated on MV Nordic Navigator before next crew change in Antwerp.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-22 11:00"}, {"ticket_id": "MRL-103418", "created_at": "2025-10-20 12:16", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Beacon", "imo": "IMO 9521887", "subject": "Crew data quota question - MV Cobalt Beacon", "description": "Crew on MV Cobalt Beacon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-21 16:00"}, {"ticket_id": "MRL-103416", "created_at": "2025-10-20 13:29", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Star", "imo": "IMO 9329069", "subject": "URGENT - MV Zephyr Star offline", "description": "Complete outage on MV Zephyr Star. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-21 21:00"}, {"ticket_id": "MRL-103413", "created_at": "2025-10-20 20:40", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Coral Comet", "imo": "IMO 9297101", "subject": "High latency reported by master, MV Coral Comet", "description": "Good day,\n\nPerformance on MV Coral Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-21 19:00"}, {"ticket_id": "MRL-103417", "created_at": "2025-10-20 22:11", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Altair", "imo": "IMO 9650248", "subject": "Slow crew internet on MV Levante Altair", "description": "Hello,\n\nCrew wifi on MV Levante Altair unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-27 09:00"}, {"ticket_id": "MRL-103409", "created_at": "2025-10-20 23:36", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Boreal Atoll", "imo": "IMO 9240914", "subject": "Slow crew internet on MV Boreal Atoll", "description": "Captain of MV Boreal Atoll asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-26 00:00"}, {"ticket_id": "MRL-103421", "created_at": "2025-10-21 01:59", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Amber Tern", "imo": "IMO 9817298", "subject": "New build connectivity setup Melita Bulk Carriers", "description": "Dear support team,\n\nCommissioning on MV Amber Tern completed last week but we never received the report. Please send.\n\nThanks and regards,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-24 13:00"}, {"ticket_id": "MRL-103429", "created_at": "2025-10-21 02:41", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Solstice Reef", "imo": "IMO 9506851", "subject": "MV Solstice Reef - link keeps dropping since yesterday", "description": "Master on MV Solstice Reef (IMO 9506851) reports very slow internet since Busan departure. SNR fluctuating around 6.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-21 07:00"}, {"ticket_id": "MRL-103434", "created_at": "2025-10-21 04:43", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "MV Harmattan Falcon: BDU fault code E-7845", "description": "Hi support team,\n\nBelow-deck unit on MV Harmattan Falcon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-26 18:00"}, {"ticket_id": "MRL-103431", "created_at": "2025-10-21 05:08", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "Sealink Cyber alert on MV Arcitc Albatross", "description": "Cyber dashboard raised alert E-7810 for MV Arctic Albatross: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-22 11:00"}, {"ticket_id": "MRL-103428", "created_at": "2025-10-21 06:24", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-3221", "description": "Good day,\n\nAfter heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nMarine Superintendent, Firth of Clyde Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-21 15:00"}, {"ticket_id": "MRL-103427", "created_at": "2025-10-21 08:59", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "Contract documents request - Baltic Amber Shipping", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Baltic Amber Shipping, we cannot locate our copy.\n\nBest regards,\nMarine Superintendent, Baltic Amber Shipping", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-30 12:00"}, {"ticket_id": "MRL-103424", "created_at": "2025-10-21 10:08", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Falcon", "imo": "IMO 9510137", "subject": "Suspicious traffic flagged - MV Baltic Falcon", "description": "Dear support team,\n\nCyber dashboard raised alert E-5773 for MV Baltic Falcon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-21 14:00"}, {"ticket_id": "MRL-103426", "created_at": "2025-10-21 14:20", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Kattegat Container Line", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Kattegat Container Line fleet. Can you set up an account?\n\nBrgds,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-24 19:00"}, {"ticket_id": "MRL-103422", "created_at": "2025-10-21 15:57", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Albatross", "imo": "IMO 9382401", "subject": "SPARE PART REQUEST - MV AMBER ALBATROSS", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Amber Albatross has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-28 12:00"}, {"ticket_id": "MRL-103435", "created_at": "2025-10-21 17:46", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Solstice Horizon", "imo": "IMO 9584528", "subject": "Credit note request Shiokaze Kaiun KK", "description": "The overage charges for MV Solstice Horizon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103423", "created_at": "2025-10-21 19:56", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "Plan change request for MV Sapphire Lagoon", "description": "Please upgrade MV Sapphire Lagoon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-24 13:00"}, {"ticket_id": "MRL-103433", "created_at": "2025-10-21 19:57", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Tramontane Wave", "imo": "IMO 9639672", "subject": "Degraded VSAT performance on MV Tramontane Wave", "description": "We see repeated link drops on MV Tramontane Wave. Modem log shows error E-1315 every few hours. Vessel currently Singapore Strait. ETA next port Santos.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-27 01:00"}, {"ticket_id": "MRL-103430", "created_at": "2025-10-21 20:47", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Levante Lyra", "imo": "IMO 9451434", "subject": "Plan change request for MV Levante Lyra", "description": "Hello,\n\nPlease upgrade MV Levante Lyra to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-30 12:00"}, {"ticket_id": "MRL-103432", "created_at": "2025-10-21 20:57", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Golden Spirit", "imo": "IMO 9346782", "subject": "Commissioning report pending - MV Golden Spirit", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.\n\nBrgds,\nMarine Superintendent, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-26 03:00"}, {"ticket_id": "MRL-103425", "created_at": "2025-10-21 21:05", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Crest", "imo": "IMO 9420203", "subject": "High latency reported by master, MV Boreal Crest", "description": "We see repeated link drops on MV Boreal Crest. Modem log shows error E-7029 every few hours. Vessel currently North Sea. ETA next port Stavanger.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-28 12:00"}, {"ticket_id": "MRL-103440", "created_at": "2025-10-22 00:08", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Baltic Current", "imo": "IMO 9838747", "subject": "Crew wifi vouchers not working on MV Baltic Current", "description": "Crew on MV Baltic Current cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-29 10:00"}, {"ticket_id": "MRL-103443", "created_at": "2025-10-22 01:22", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Crest", "imo": "IMO 9367205", "subject": "Phishing attempt reported by MV Ivory Crest crew", "description": "Hi support team,\n\nCyber dashboard raised alert E-8494 for MV Ivory Crest: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-22 14:00"}, {"ticket_id": "MRL-103439", "created_at": "2025-10-22 04:59", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Mistral Vega", "imo": "IMO 9239123", "subject": "Credit note request Frisia Nordsee Bereederung", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Frisia Nordsee Bereederung fleet, our auditors are asking.\n\nBest regards,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-26 21:00"}, {"ticket_id": "MRL-103438", "created_at": "2025-10-22 08:20", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-25 01:00"}, {"ticket_id": "MRL-103441", "created_at": "2025-10-22 09:10", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Castor", "imo": "IMO 9296664", "subject": "Spare part request - MV Kystfjord Castor", "description": "Below-deck unit on MV Kystfjord Castor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-22 20:00"}, {"ticket_id": "MRL-103445", "created_at": "2025-10-22 11:45", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Levante Albatross", "imo": "IMO 9129299", "subject": "Coverage question Mid Atlantic", "description": "Good day,\n\nDo you have LEO coverage in Mid Atlantic? We are planning a new route and need confirmation before committing.\n\nBrgds,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103436", "created_at": "2025-10-22 17:47", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Lyra", "imo": "IMO 9335630", "subject": "MV Meridian Lyra: complete loss of connectivity", "description": "Complete outage on MV Meridian Lyra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-22 10:00"}, {"ticket_id": "MRL-103437", "created_at": "2025-10-22 19:17", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Crest", "imo": "IMO 9424522", "subject": "Activate crew wifi package on MV Arctic Crest", "description": "Hi support team,\n\nMV Arctic Crest goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-31 12:00"}, {"ticket_id": "MRL-103442", "created_at": "2025-10-22 21:04", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Sapphire Horizon", "imo": "IMO 9415210", "subject": "Slow crew internet on MV Sapphire Horizon", "description": "Crew on MV Sapphire Horizon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-24 04:00"}, {"ticket_id": "MRL-103444", "created_at": "2025-10-22 23:29", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "Crew wifi vouchers not working on MV Polar Reef", "description": "Captain of MV Polar Reef asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-28 01:00"}, {"ticket_id": "MRL-103448", "created_at": "2025-10-23 01:51", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Ivory Lyra", "imo": "IMO 9405540", "subject": "High latency reported by master, MT Ivory Lyra", "description": "Hello,\n\nWe see repeated link drops on MT Ivory Lyra. Modem log shows error E-6999 every few hours. Vessel currently Mediterranean. ETA next port Stavanger.\n\nBest regards,\nDPA, Thraki Product Tankers", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-10-23 08:00"}, {"ticket_id": "MRL-103457", "created_at": "2025-10-23 02:01", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "Suspend service on MV Zephyr Tide during dry dock", "description": "We need the crew welfare package activated on MV Zephyr Tide before next crew change in Busan.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-28 13:00"}, {"ticket_id": "MRL-103455", "created_at": "2025-10-23 02:25", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Tramontane Orion", "imo": "IMO 9808912", "subject": "Plan change request for MV Tramontane Orion", "description": "MV Tramontane Orion goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-01 03:00"}, {"ticket_id": "MRL-103452", "created_at": "2025-10-23 03:19", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Ostro Lyra", "imo": "IMO 9488970", "subject": "MV Ostro Lyra: BDU fault code E-1172", "description": "After heavy weather the radome on MV Ostro Lyra has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-24 13:00"}, {"ticket_id": "MRL-103453", "created_at": "2025-10-23 03:19", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Arctic Atoll", "imo": "IMO 9343065", "subject": "MV Arctic Atoll: slow connection and packet loss", "description": "Master on MV Arctic Atoll (IMO 9343065) reports very slow internet since Valletta departure. SNR fluctuating around 8.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-23 14:00"}, {"ticket_id": "MRL-103446", "created_at": "2025-10-23 04:36", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Breeze", "imo": "IMO 9829552", "subject": "MT Ivory Breeze: BDU fault code E-1937", "description": "Good day,\n\nAfter heavy weather the radome on MT Ivory Breeze has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-24 07:00"}, {"ticket_id": "MRL-103449", "created_at": "2025-10-23 08:12", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Spirit", "imo": "IMO 9300544", "subject": "URGENT  -MV Solstice Spirit offline", "description": "Hello,\n\nMV Solstice Spirit (IMO 9300544) has no connectivity at all. Antenna status LED red, error E-8276. Vessel in Malacca Strait. Please call the bridge sat phone.\n\nBrgds,\nDPA, Melita Bulk Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-24 12:00"}, {"ticket_id": "MRL-103454", "created_at": "2025-10-23 11:15", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "Spare part request - MV Crimson Carrier", "description": "Below-deck unit on MV Crimson Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-30 19:00"}, {"ticket_id": "MRL-103451", "created_at": "2025-10-23 12:40", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "Slow crew internet on MV Onyx Comet", "description": "Hi support team,\n\nCrew wifi on MV Onyx Comet unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nFleet Ops, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-31 08:00"}, {"ticket_id": "MRL-103447", "created_at": "2025-10-23 20:02", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Beacon", "imo": "IMO 9521887", "subject": "MV Cobalt Beacon: complete loss of connectivity", "description": "Dear support team,\n\nComplete outage on MV Cobalt Beacon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Aegean Meltemi Lines", "reported_priority": "P1", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103450", "created_at": "2025-10-23 22:23", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vessel", "description": "Master of our vessel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-23 17:00"}, {"ticket_id": "MRL-103456", "created_at": "2025-10-23 23:25", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "High latency reported by master, MV Harmattan Tern", "description": "Performance on MV Harmattan Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-23 08:00"}, {"ticket_id": "MRL-103473", "created_at": "2025-10-24 00:07", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Petrel", "imo": "IMO 9835587", "subject": "Contract documents request - Melita Bulk Carriers", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Melita Bulk Carriers, we cannot locate our copy.\n\nBest regards,\nMarine Superintendent, Melita Bulk Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-26 05:00"}, {"ticket_id": "MRL-103470", "created_at": "2025-10-24 05:01", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Mistral Wave", "imo": "IMO 9325659", "subject": "Crew data quota question - MV Mistral Wave", "description": "Dear support team,\n\nCrew on MV Mistral Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nTechnical Dept, Cantábrico Naviera SA", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-02 00:00"}, {"ticket_id": "MRL-103460", "created_at": "2025-10-24 05:03", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Star", "imo": "IMO 9601754", "subject": "Crew wifi vouchers not working on MT Polar Star", "description": "Crew wifi on MT Polar Star unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-31 14:00"}, {"ticket_id": "MRL-103474", "created_at": "2025-10-24 05:25", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Credit note request Celtic Sea Trawlers Ltd", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Celtic Sea Trawlers Ltd fleet, our auditors are asking.\n\nBrgds,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-02 13:00"}, {"ticket_id": "MRL-103475", "created_at": "2025-10-24 06:00", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Petrel", "imo": "IMO 9597381", "subject": "MV Golden Petrel: BDU fault code E-9746", "description": "Hello,\n\nETO on MV Golden Petrel reports antenna stuck in azimuth, fault code E-5738. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nBrgds,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-31 12:00"}, {"ticket_id": "MRL-103472", "created_at": "2025-10-24 06:37", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "Suspicious traffic flagged - MV Kystfjord Antares", "description": "Master of MV Kystfjord Antares reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-29 04:00"}, {"ticket_id": "MRL-103463", "created_at": "2025-10-24 07:44", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "Degraded VSAT performance on MV Arctic Horizon", "description": "Performance on MV Arctic Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-01 09:00"}, {"ticket_id": "MRL-103469", "created_at": "2025-10-24 09:11", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Altair", "imo": "IMO 9452426", "subject": "COMMISSIONING REPORT PENDING - MT AURORA ALTAIR", "description": "Dear support team,\n\nCommissioning on MT Aurora Altair completed last week but we never received the report. Please send.\n\nBrgds,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-28 15:00"}, {"ticket_id": "MRL-103458", "created_at": "2025-10-24 09:44", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Tramontane Wave", "imo": "IMO 9639672", "subject": "Suspend service on MV Tramontane Wave during dry dock", "description": "We need the crew welfare package activated on MV Tramontane Wave before next crew change in Hamburg.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-25 16:00"}, {"ticket_id": "MRL-103468", "created_at": "2025-10-24 10:33", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Boreal Meteor", "imo": "IMO 9857846", "subject": "URGENT - MV Boreal Meteor offline", "description": "Dear support team,\n\nComplete outage on MV Boreal Meteor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Øresund Bulk ApS", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-24 08:00"}, {"ticket_id": "MRL-103464", "created_at": "2025-10-24 11:33", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "We see repeated link drops on our vessel. Modem log shows error E-5169 every few hours. Vessel currently Indian Ocean. ETA next port Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-29 11:00"}, {"ticket_id": "MRL-103476", "created_at": "2025-10-24 15:52", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "Question about charges for FV Tramontane Lyra", "description": "We do not recognise line items on the latest invoice for FV Tramontane Lyra. Can you send a breakdown per service? Regards, Accounts team, Armor Atlantique Armement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-28 15:00"}, {"ticket_id": "MRL-103461", "created_at": "2025-10-24 16:56", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "Slow crew internet on MV Azure Breeze", "description": "Hi support team,\n\nCrew wifi on MV Azure Breeze unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nFleet Ops, Karpas Maritime Ltd", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-28 02:00"}, {"ticket_id": "MRL-103467", "created_at": "2025-10-24 19:03", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Horizon", "imo": "IMO 9744805", "subject": "High latency reported by master, MV Nordic Horizon", "description": "Master on MV Nordic Horizon (IMO 9744805) reports very slow internet since Valletta departure. SNR fluctuating around 8.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-24 11:00"}, {"ticket_id": "MRL-103465", "created_at": "2025-10-24 19:50", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Comet", "imo": "IMO 9180334", "subject": "Suspicious traffic flagged - MV Golden Comet", "description": "Cyber dashboard raised alert E-2679 for MV Golden Comet: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-25 12:00"}, {"ticket_id": "MRL-103466", "created_at": "2025-10-24 22:21", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "Plan change request for MV Coral Navigator", "description": "Hi support team,\n\nPlease upgrade MV Coral Navigator to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-29 04:00"}, {"ticket_id": "MRL-103462", "created_at": "2025-10-24 22:44", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Meteor", "imo": "IMO 9276389", "subject": "Degraded VSAT performance on MT Baltic Meteor", "description": "Performance on MT Baltic Meteor degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-25 04:00"}, {"ticket_id": "MRL-103471", "created_at": "2025-10-24 22:46", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ivory Wave", "imo": "IMO 9625281", "subject": "Plan change request for MV Ivory Wave", "description": "MV Ivory Wave goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-30 18:00"}, {"ticket_id": "MRL-103459", "created_at": "2025-10-24 22:50", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sirocco Wave", "imo": "IMO 9531193", "subject": "MV Sirocco Wave: BDU fault code E-5351", "description": "Below-deck unit on MV Sirocco Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-02 11:00"}, {"ticket_id": "MRL-103479", "created_at": "2025-10-25 00:39", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Meridian Carrier", "imo": "IMO 9226310", "subject": "Commissioning report pending - MT Meridian Carrier", "description": "When can the install team board MT Meridian Carrier in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-28 16:00"}, {"ticket_id": "MRL-103480", "created_at": "2025-10-25 01:39", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Altair", "imo": "IMO 9442756", "subject": "High latency reported by master, MV Ivory Altair", "description": "Master on MV Ivory Altair (IMO 9442756) reports very slow internet since Piraeus departure. SNR fluctuating around 5.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-29 07:00"}, {"ticket_id": "MRL-103485", "created_at": "2025-10-25 02:25", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Nordic Current", "imo": "IMO 9851270", "subject": "Credit note request Vestkyst Seismikk AS", "description": "The overage charges for MV Nordic Current look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-27 06:00"}, {"ticket_id": "MRL-103488", "created_at": "2025-10-25 04:52", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Comet", "imo": "IMO 9339519", "subject": "Antenna fault on MV Boreal Comet", "description": "After heavy weather the radome on MV Boreal Comet has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-31 12:00"}, {"ticket_id": "MRL-103486", "created_at": "2025-10-25 04:58", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Star", "imo": "IMO 9798832", "subject": "Credit note request Levantine Crescent Shipping", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-28 01:00"}, {"ticket_id": "MRL-103484", "created_at": "2025-10-25 08:32", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "Crew wifi vouchers not working on MV Amber Meteor", "description": "Dear support team,\n\nCrew wifi on MV Amber Meteor unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-31 01:00"}, {"ticket_id": "MRL-103481", "created_at": "2025-10-25 10:13", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Sirocco Voyager", "imo": "IMO 9630925", "subject": "High latency reported by master, MV Sirocco Voyager", "description": "Master on MV Sirocco Voyager (IMO 9630925) reports very slow internet since Las Palmas departure. SNR fluctuating around 4.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-29 02:00"}, {"ticket_id": "MRL-103487", "created_at": "2025-10-25 16:07", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "Spare part request - MV Meridian Petrel", "description": "Below-deck unit on MV Meridian Petrel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-26 00:00"}, {"ticket_id": "MRL-103482", "created_at": "2025-10-25 16:56", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Arctic Breeze", "imo": "IMO 9876426", "subject": "Suspend service on MV Arctic Breeze during dry dock", "description": "Please upgrade MV Arctic Breeze to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-02 17:00"}, {"ticket_id": "MRL-103492", "created_at": "2025-10-25 18:01", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Spirit", "imo": "IMO 9836311", "subject": "Activate crew wifi package on MT Equinox Spirit", "description": "Good day,\n\nWe need the crew welfare package activated on MT Equinox Spirit before next crew change in Busan.\n\nBrgds,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-28 21:00"}, {"ticket_id": "MRL-103491", "created_at": "2025-10-25 19:33", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Voyager", "imo": "IMO 9540168", "subject": "Invoice query - Aegean Meltemi Lines", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-02 00:00"}, {"ticket_id": "MRL-103490", "created_at": "2025-10-25 20:05", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Golden Breeze", "imo": "IMO 9892690", "subject": "Plan change request for MV Golden Breeze", "description": "Dear support team,\n\nPlease upgrade MV Golden Breeze to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-31 08:00"}, {"ticket_id": "MRL-103478", "created_at": "2025-10-25 21:29", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "MV Silver Beacon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Silver Beacon. Modem log shows error E-8486 every few hours. Vessel currently North Sea. ETA next port Jebel Ali.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-26 15:00"}, {"ticket_id": "MRL-103483", "created_at": "2025-10-25 22:06", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Azure Navigator", "imo": "IMO 9569853", "subject": "Suspend service on MV Azure Navigator during dry dock", "description": "Please upgrade MV Azure Navigator to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-01 01:00"}, {"ticket_id": "MRL-103477", "created_at": "2025-10-25 23:05", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Atoll", "imo": "IMO 9506291", "subject": "PLAN CHANGE REQUEST FOR MV SOLSTICE ATOLL", "description": "We need the crew welfare package activated on MV Solstice Atoll before next crew change in Hamburg.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-01 10:00"}, {"ticket_id": "MRL-103489", "created_at": "2025-10-25 23:09", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Aurora Carrier", "imo": "IMO 9735660", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-01 02:00"}, {"ticket_id": "MRL-103498", "created_at": "2025-10-26 02:24", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Current", "imo": "IMO 9323704", "subject": "Activate crew wifi package on MV Polar Current", "description": "Please upgrade MV Polar Current to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-30 08:00"}, {"ticket_id": "MRL-103494", "created_at": "2025-10-26 04:35", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Bosphorus Crescent Denizcilik", "description": "Our new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103501", "created_at": "2025-10-26 10:44", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "MV Azure Dawn - link keeps dropping since yesterday", "description": "Dear support team,\n\nWe see repeated link drops on MV Azure Dawn. Modem log shows error E-2299 every few hours. Vessel currently Norwegian Sea. ETA next port Busan.\n\nBest regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-03 13:00"}, {"ticket_id": "MRL-103493", "created_at": "2025-10-26 16:13", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Coral Meteor", "imo": "IMO 9873773", "subject": "Installation schedule for MV Coral Meteor", "description": "Dear support team,\n\nCommissioning on MV Coral Meteor completed last week but we never received the report. Please send.\n\nThanks and regards,\nFleet Ops, Karpas Maritime Ltd", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103499", "created_at": "2025-10-26 17:02", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Baltic Star", "imo": "IMO 9278521", "subject": "ANTENNA FAULT ON MV BALTIC STAR", "description": "Good day,\n\nBelow-deck unit on MV Baltic Star rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?\n\nBrgds,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-02 05:00"}, {"ticket_id": "MRL-103500", "created_at": "2025-10-26 17:23", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Guardian", "imo": "IMO 9871543", "subject": "Crew wifi vouchers not working on MV Arctic Guardian", "description": "Crew wifi on MV Arctic Guardian unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-10-29 17:00"}, {"ticket_id": "MRL-103496", "created_at": "2025-10-26 17:28", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Iron Dawn", "imo": "IMO 9256858", "subject": "Spare part request - MV Iron Dawn", "description": "ETO on MV Iron Dawn reports antenna stuck in azimuth, fault code E-5172. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-26 10:00"}, {"ticket_id": "MRL-103497", "created_at": "2025-10-26 19:02", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "High latency reported by master, MT Crimson Carrier", "description": "Master on MT Crimson Carrier (IMO 9201695) reports very slow internet since Colombo departure. SNR fluctuating around 5.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-26 14:00"}, {"ticket_id": "MRL-103495", "created_at": "2025-10-26 23:20", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Cobalt Lyra", "imo": "IMO 9631747", "subject": "MV COBALT LYRA: COMPLETE LOSS OF CONNECTIVITY", "description": "Hello,\n\nMV Cobalt Lyra (IMO 9631747) has no connectivity at all. Antenna status LED red, error E-8024. Vessel in North Atlantic. Please call the bridge sat phone.\n\nThanks and regards,\nMarine Superintendent, Shiokaze Kaiun KK", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-10-26 09:00"}, {"ticket_id": "MRL-103504", "created_at": "2025-10-27 00:13", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Hello,\n\nAfter heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nTechnical Dept, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-02 05:00"}, {"ticket_id": "MRL-103517", "created_at": "2025-10-27 01:50", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Reef", "imo": "IMO 9469950", "subject": "Slow crew internet on MV Boreal Reef", "description": "Crew wifi on MV Boreal Reef unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-05 03:00"}, {"ticket_id": "MRL-103505", "created_at": "2025-10-27 03:13", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Spirit", "imo": "IMO 9765641", "subject": "Crew wifi vouchers not working on MV Cobalt Spirit", "description": "Crew wifi on MV Cobalt Spirit unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-03 11:00"}, {"ticket_id": "MRL-103508", "created_at": "2025-10-27 03:16", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Crest", "imo": "IMO 9707493", "subject": "MV Cobalt Crest - link keeps dropping since yesterday", "description": "Performance on MV Cobalt Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-01 00:00"}, {"ticket_id": "MRL-103518", "created_at": "2025-10-27 05:36", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Horizon", "imo": "IMO 9539339", "subject": "Plan change request for MV Boreal Horizon", "description": "Please upgrade MV Boreal Horizon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-02 22:00"}, {"ticket_id": "MRL-103516", "created_at": "2025-10-27 09:34", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Albatross", "imo": "IMO 9382401", "subject": "Invoice query - Al Mirfa Offshore Marine", "description": "The overage charges for MV Amber Albatross look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-01 15:00"}, {"ticket_id": "MRL-103509", "created_at": "2025-10-27 10:22", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Zephyr Horizon", "imo": "IMO 9264295", "subject": "High latency reported by master, MT Zephyr Horizon", "description": "Performance on MT Zephyr Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-03 09:00"}, {"ticket_id": "MRL-103502", "created_at": "2025-10-27 11:04", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Boreal Wave", "imo": "IMO 9867920", "subject": "Crew data quota question - MV oBreal Wave", "description": "Captain of MV Boreal Wave asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-04 15:00"}, {"ticket_id": "MRL-103514", "created_at": "2025-10-27 13:01", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Coral Dawn", "imo": "IMO 9767273", "subject": "Antenna fault on MV Coral Dawn", "description": "ETO on MV Coral Dawn reports antenna stuck in azimuth, fault code E-5454. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-28 03:00"}, {"ticket_id": "MRL-103510", "created_at": "2025-10-27 13:20", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Guardian", "imo": "IMO 9882073", "subject": "Suspend service on MV Baltic Guardian during dry dock", "description": "Hello,\n\nMV Baltic Guardian goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nDPA, Baltic Amber Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-01 01:00"}, {"ticket_id": "MRL-103515", "created_at": "2025-10-27 16:09", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Breeze", "imo": "IMO 9278002", "subject": "Suspend service on MV Sirocco Breeze during dry dock", "description": "Please upgrade MV Sirocco Breeze to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-29 01:00"}, {"ticket_id": "MRL-103519", "created_at": "2025-10-27 16:24", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Onyx Rigel", "imo": "IMO 9539119", "subject": "Contract documents request - Atlântico Azul Navegação", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Atlântico Azul Navegação, we cannot locate our copy.\n\nBest regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-05 22:00"}, {"ticket_id": "MRL-103513", "created_at": "2025-10-27 19:15", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Tide", "imo": "IMO 9108609", "subject": "No link on MV Solstice Tide since 0400 UTC", "description": "MV Solstice Tide (IMO 9108609) has no connectivity at all. Antenna status LED red, error E-4532. Vessel in Mid Atlantic. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-28 09:00"}, {"ticket_id": "MRL-103503", "created_at": "2025-10-27 19:38", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "MT Cobalt Orion: BDU fault code E-1628", "description": "ETO on MT Cobalt Orion reports antenna stuck in azimuth, fault code E-4670. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-28 23:00"}, {"ticket_id": "MRL-103511", "created_at": "2025-10-27 21:24", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Polar Breeze", "imo": "IMO 9726566", "subject": "Question about charges for MV Polar Breeze", "description": "The overage charges for MV Polar Breeze look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-02 08:00"}, {"ticket_id": "MRL-103506", "created_at": "2025-10-27 21:36", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Crest", "imo": "IMO 9420203", "subject": "Activate crew wifi package on MV Boreal Crest", "description": "Good day,\n\nWe need the crew welfare package activated on MV Boreal Crest before next crew change in Cape Town.\n\nBest regards,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-02 03:00"}, {"ticket_id": "MRL-103507", "created_at": "2025-10-27 22:06", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Cobalt Trader", "imo": "IMO 9766061", "subject": "Spare part request - MV Cobalt Trader", "description": "ETO on MV Cobalt Trader reports antenna stuck in azimuth, fault code E-5355. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-30 12:00"}, {"ticket_id": "MRL-103512", "created_at": "2025-10-27 22:49", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Baltic Carrier", "imo": "IMO 9677662", "subject": "Spare part request - MV Baltic Carrier", "description": "Below-deck unit on MV Baltic Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-10-29 18:00"}, {"ticket_id": "MRL-103521", "created_at": "2025-10-28 00:51", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Levante Lyra", "imo": "IMO 9451434", "subject": "Spare part request - MV Levante Lyra", "description": "ETO on MV Levante Lyra reports antenna stuck in azimuth, fault code E-9377. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-10-31 15:00"}, {"ticket_id": "MRL-103524", "created_at": "2025-10-28 03:54", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Dawn", "imo": "IMO 9524695", "subject": "URGENT - MV Meridian Dawn offline", "description": "Complete outage on MV Meridian Dawn. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-10-28 02:00"}, {"ticket_id": "MRL-103526", "created_at": "2025-10-28 05:29", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Navigator", "imo": "IMO 9383936", "subject": "MV Polar Navigator: complete loss of connectivity", "description": "Complete outage on MV Polar Navigator. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-29 14:00"}, {"ticket_id": "MRL-103523", "created_at": "2025-10-28 08:18", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Star", "imo": "IMO 9665451", "subject": "Spare par trequest - MV Crimson Star", "description": "Good day,\n\nAfter heavy weather the radome on MV Crimson Star has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-28 08:00"}, {"ticket_id": "MRL-103527", "created_at": "2025-10-28 08:59", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Good day,\n\nThe overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-01 04:00"}, {"ticket_id": "MRL-103528", "created_at": "2025-10-28 16:55", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Golden Beacon", "imo": "IMO 9749855", "subject": "Plan change request for MV Golden Beacon", "description": "MV Golden Beacon goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-02 21:00"}, {"ticket_id": "MRL-103522", "created_at": "2025-10-28 18:26", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Altair", "imo": "IMO 9233416", "subject": "Commissioning report pending - MV Zephyr Altair", "description": "Hello,\n\nCommissioning on MV Zephyr Altair completed last week but we never received the report. Please send.\n\nBrgds,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-06 10:00"}, {"ticket_id": "MRL-103520", "created_at": "2025-10-28 18:46", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Tide", "imo": "IMO 9200330", "subject": "MV Scarlet Tide: slow connection and packet loss", "description": "Master on MV Scarlet Tide (IMO 9200330) reports very slow internet since Stavanger departure. SNR fluctuating around 8.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-05 23:00"}, {"ticket_id": "MRL-103525", "created_at": "2025-10-28 23:36", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Solstice Voyager", "imo": "IMO 9205677", "subject": "Portal access for new ops manager - Firth of Clyde Carriers", "description": "Hi support team,\n\nDo you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nDPA, Firth of Clyde Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-01 04:00"}, {"ticket_id": "MRL-103529", "created_at": "2025-10-29 00:09", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Guardian", "imo": "IMO 9485801", "subject": "MV Crimson Guardian - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Crimson Guardian. Modem log shows error E-5864 every few hours. Vessel currently Mid Atlantic. ETA next port Cape Town.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-29 14:00"}, {"ticket_id": "MRL-103538", "created_at": "2025-10-29 01:29", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-29 07:00"}, {"ticket_id": "MRL-103541", "created_at": "2025-10-29 03:31", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Ostro Lyra", "imo": "IMO 9488970", "subject": "MV Ostro Lyra - link keeps dropping since yesterday", "description": "Master on MV Ostro Lyra (IMO 9488970) reports very slow internet since Rotterdam departure. SNR fluctuating around 4.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-30 16:00"}, {"ticket_id": "MRL-103535", "created_at": "2025-10-29 05:23", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Crew data quota question - MV Cobalt Horizon", "description": "Crew wifi on MV Cobalt Horizon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-07 10:00"}, {"ticket_id": "MRL-103530", "created_at": "2025-10-29 07:59", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "High latency reported by master, MV Ivory Carrier", "description": "Master on MV Ivory Carrier (IMO 9687435) reports very slow internet since Cape Town departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-30 21:00"}, {"ticket_id": "MRL-103537", "created_at": "2025-10-29 09:11", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Ostro Reef", "imo": "IMO 9198874", "subject": "Suspend service on MV Ostro Reef during dry dock", "description": "Please upgrade MV Ostro Reef to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-02 00:00"}, {"ticket_id": "MRL-103531", "created_at": "2025-10-29 13:47", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "New build connectivity setup Melita Bulk Carriers", "description": "We are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-04 19:00"}, {"ticket_id": "MRL-103533", "created_at": "2025-10-29 14:42", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Polar Lyra", "imo": "IMO 9465435", "subject": "Crew wifi vouchers not working on MV Polar Lyra", "description": "Crew wifi on MV Polar Lyra unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-02 10:00"}, {"ticket_id": "MRL-103540", "created_at": "2025-10-29 16:10", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Amber Lagoon", "imo": "IMO 9116694", "subject": "Sealink Cyber alert on MV Amber Lagoon", "description": "Master of MV Amber Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-11-05 18:00"}, {"ticket_id": "MRL-103542", "created_at": "2025-10-29 18:11", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Scarlet Wave", "imo": "IMO 9501100", "subject": "MV Scarlet Wave - link keeps dropping since yesterday", "description": "Master on MV Scarlet Wave (IMO 9501100) reports very slow internet since Colombo departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-30 16:00"}, {"ticket_id": "MRL-103539", "created_at": "2025-10-29 19:51", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Crew data quota question - MV Iron Tide", "description": "Crew on MV Iron Tide cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-10-31 16:00"}, {"ticket_id": "MRL-103534", "created_at": "2025-10-29 22:37", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "Slow crew internet on MV Boreal Lagoon", "description": "Captain of MV Boreal Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-06 15:00"}, {"ticket_id": "MRL-103532", "created_at": "2025-10-29 22:45", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Coral Tern", "imo": "IMO 9557977", "subject": "Suspend servic eon MV Coral Tern during dry dock", "description": "Please upgrade MV Coral Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-06 04:00"}, {"ticket_id": "MRL-103536", "created_at": "2025-10-29 23:41", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "Crew data quota question - MV Zephyr Lyra", "description": "Captain of MV Zephyr Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-06 19:00"}, {"ticket_id": "MRL-103560", "created_at": "2025-10-30 00:44", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Castor", "imo": "IMO 9296664", "subject": "No link on MV Kystfjord Castor since 0400 UTC", "description": "Complete outage on MV Kystfjord Castor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-31 10:00"}, {"ticket_id": "MRL-103544", "created_at": "2025-10-30 02:29", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Star", "imo": "IMO 9329069", "subject": "MV Zephyr Star: slow connection and packet loss", "description": "Performance on MV Zephyr Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-31 06:00"}, {"ticket_id": "MRL-103550", "created_at": "2025-10-30 03:48", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Coral Falcon", "imo": "IMO 9830771", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MT CORAL FALCON", "description": "Captain of MT Coral Falcon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-09 00:00"}, {"ticket_id": "MRL-103553", "created_at": "2025-10-30 04:56", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Dawn", "imo": "IMO 9880556", "subject": "MT Polar Dawn: BDU fault code E-8733", "description": "Good day,\n\nETO on MT Polar Dawn reports antenna stuck in azimuth, fault code E-9515. Manual repointing works temporarily. Requesting service visit in Antwerp.\n\nBest regards,\nMarine Superintendent, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-07 18:00"}, {"ticket_id": "MRL-103545", "created_at": "2025-10-30 05:05", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Carrier", "imo": "IMO 9415507", "subject": "MV Azure Carrier: slow connectio nand packet loss", "description": "Good day,\n\nMaster on MV Azure Carrier (IMO 9415507) reports very slow internet since Cape Town departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Kattegat Container Line", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-31 19:00"}, {"ticket_id": "MRL-103548", "created_at": "2025-10-30 06:16", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "Crew data quota question - MV Boreal Lagoon", "description": "Crew wifi on MV Boreal Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-08 13:00"}, {"ticket_id": "MRL-103543", "created_at": "2025-10-30 07:33", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Tern", "imo": "IMO 9273052", "subject": "Plan change request for MV Arctic Tern", "description": "MV Arctic Tern goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-03 03:00"}, {"ticket_id": "MRL-103554", "created_at": "2025-10-30 08:12", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Boreal Crest", "imo": "IMO 9690004", "subject": "Invoice query - Pearl Dhow Shipping WLL", "description": "We do not recognise line items on the latest invoice for MT Boreal Crest. Can you send a breakdown per service? Regards, Accounts team, Pearl Dhow Shipping WLL.", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-31 23:00"}, {"ticket_id": "MRL-103555", "created_at": "2025-10-30 09:15", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Crimson Rigel", "imo": "IMO 9380013", "subject": "Spare part request - MV Crimson Rigel", "description": "Good day,\n\nBelow-deck unit on MV Crimson Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?\n\nBrgds,\nDPA, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-06 23:00"}, {"ticket_id": "MRL-103558", "created_at": "2025-10-30 09:46", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-01 06:00"}, {"ticket_id": "MRL-103552", "created_at": "2025-10-30 13:56", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Breeze", "imo": "IMO 9402380", "subject": "Coverage question Gulf of Oman", "description": "Dear support team,\n\nDo you have LEO coverage in Gulf of Oman? We are planning a new route and need confirmation before committing.\n\nBest regards,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-10-31 02:00"}, {"ticket_id": "MRL-103557", "created_at": "2025-10-30 14:09", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Tern", "imo": "IMO 9564865", "subject": "Suspend service on MV Baltic Tern during dry dock", "description": "Please upgrade MV Baltic Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-08 21:00"}, {"ticket_id": "MRL-103546", "created_at": "2025-10-30 15:14", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Austral Tide", "imo": "IMO 9423877", "subject": "MV Austral Tide - link keeps dropping since yesterday", "description": "Master on MV Austral Tide (IMO 9423877) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 4.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-02 22:00"}, {"ticket_id": "MRL-103547", "created_at": "2025-10-30 17:41", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Dawn", "imo": "IMO 9710854", "subject": "Antenna fault on MV Emerald Dawn", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Emerald Dawn has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-31 22:00"}, {"ticket_id": "MRL-103559", "created_at": "2025-10-30 20:59", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Spare part request - MV Iron Current", "description": "Below-deck unit on MV Iron Current rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-07 12:00"}, {"ticket_id": "MRL-103549", "created_at": "2025-10-30 21:26", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Iron Navigator", "imo": "IMO 9582403", "subject": "MT Iron Navigator: complete loss of connectivity", "description": "Hi support team,\n\nMT Iron Navigator (IMO 9582403) has no connectivity at all. Antenna status LED red, error E-5530. Vessel in South Atlantic. Please call the bridge sat phone.\n\nBrgds,\nMarine Superintendent, Gascogne Gaz Maritime", "reported_priority": "", "status": "closed", "resolved_at": "2025-10-30 08:00"}, {"ticket_id": "MRL-103556", "created_at": "2025-10-30 22:15", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Tern", "imo": "IMO 9557484", "subject": "MV Sapphire Tern: BDU fault code E-8198", "description": "Below-deck unit on MV Sapphire Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-30 18:00"}, {"ticket_id": "MRL-103551", "created_at": "2025-10-30 22:27", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "Plan change request for MV Crimson Trader", "description": "We need the crew welfare package activated on MV Crimson Trader before next crew change in Colombo.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-04 13:00"}, {"ticket_id": "MRL-103579", "created_at": "2025-10-31 01:02", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "Portal access for new ops manager - Kattegat Container Line", "description": "Our new operations manager needs portal access for the Kattegat Container Line fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-05 19:00"}, {"ticket_id": "MRL-103574", "created_at": "2025-10-31 01:47", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Solstice Reef", "imo": "IMO 9506851", "subject": "MV Solstice Reef: slow connection and packet loss", "description": "Master on MV Solstice Reef (IMO 9506851) reports very slow internet since Stavanger departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-01 17:00"}, {"ticket_id": "MRL-103567", "created_at": "2025-10-31 03:02", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Lyra", "imo": "IMO 9276729", "subject": "MT Silver Lyra - link keeps dropping since yesterday", "description": "Hello,\n\nMaster on MT Silver Lyra (IMO 9276729) reports very slow internet since Valletta departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-02 15:00"}, {"ticket_id": "MRL-103571", "created_at": "2025-10-31 05:25", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Master of our vessel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-01 04:00"}, {"ticket_id": "MRL-103578", "created_at": "2025-10-31 05:40", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Mistral Breeze", "imo": "IMO 9448932", "subject": "Credit note rqeuest Shiokaze Kaiun KK", "description": "Hi support team,\n\nThe overage charges for MV Mistral Breeze look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-07 10:00"}, {"ticket_id": "MRL-103577", "created_at": "2025-10-31 05:51", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Breeze", "imo": "IMO 9699933", "subject": "Sealink Cyber alert on MV Meridian Breeze", "description": "Master of MV Meridian Breeze reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-31 12:00"}, {"ticket_id": "MRL-103561", "created_at": "2025-10-31 06:46", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Emerald Voyager", "imo": "IMO 9413315", "subject": "Degraded VSAT performance on MV Emerald Voyager", "description": "Performance on MV Emerald Voyager degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-06 01:00"}, {"ticket_id": "MRL-103569", "created_at": "2025-10-31 07:03", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Equinox Altair", "imo": "IMO 9347956", "subject": "Sealink Cyber alert on MV Equinox Altair", "description": "Master of MV Equinox Altair reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-01 12:00"}, {"ticket_id": "MRL-103573", "created_at": "2025-10-31 10:42", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "MV Silver Meteor: slow connection and packet loss", "description": "We see repeated link drops on MV Silver Meteor. Modem log shows error E-3086 every few hours. Vessel currently Mediterranean. ETA next port Rotterdam.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-10 00:00"}, {"ticket_id": "MRL-103564", "created_at": "2025-10-31 11:09", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "Spare part request - MV Meridian Petrel", "description": "After heavy weather the radome on MV Meridian Petrel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-10-31 13:00"}, {"ticket_id": "MRL-103566", "created_at": "2025-10-31 11:19", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Atoll", "imo": "IMO 9661106", "subject": "High latency reported by master, MV Ostro Atoll", "description": "Performance on MV Ostro Atoll degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-07 19:00"}, {"ticket_id": "MRL-103570", "created_at": "2025-10-31 12:19", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Dawn", "imo": "IMO 9288150", "subject": "Credit note request Kattegat Container Line", "description": "We do not recognise line items on the latest invoice for MV Sapphire Dawn. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-02 17:00"}, {"ticket_id": "MRL-103568", "created_at": "2025-10-31 12:40", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Dawn", "imo": "IMO 9542180", "subject": "Spare part request - MV Nordic Dawn", "description": "Hello,\n\nETO on MV Nordic Dawn reports antenna stuck in azimuth, fault code E-6116. Manual repointing works temporarily. Requesting service visit in Hamburg.\n\nBest regards,\nFleet Ops, Melita Bulk Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-01 11:00"}, {"ticket_id": "MRL-103563", "created_at": "2025-10-31 13:13", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Nordic Trader", "imo": "IMO 9261554", "subject": "No link on MV Nordic Trader since 0400 UTC", "description": "Complete outage on MV Nordic Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-10-31 08:00"}, {"ticket_id": "MRL-103562", "created_at": "2025-10-31 14:23", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Spirit", "imo": "IMO 9389332", "subject": "Crew wifi vouchers not working on MV Levante Spirit", "description": "Hi support team,\n\nCrew wifi on MV Levante Spirit unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Botnia Ice Class Oy", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-04 03:00"}, {"ticket_id": "MRL-103576", "created_at": "2025-10-31 17:08", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vessel", "description": "Cyber dashboard raised alert E-9015 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-01 13:00"}, {"ticket_id": "MRL-103575", "created_at": "2025-10-31 19:53", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "OUR VESSEL: SLOW CONNECTION AND PACKET LOSS", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-10-31 07:00"}, {"ticket_id": "MRL-103565", "created_at": "2025-10-31 20:33", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Dear support team,\n\nWe see repeated link drops on our vessel. Modem log shows error E-5096 every few hours. Vessel currently Mediterranean. ETA next port Shanghai.\n\nBrgds,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-01 15:00"}, {"ticket_id": "MRL-103572", "created_at": "2025-10-31 23:34", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Orion", "imo": "IMO 9501954", "subject": "Credit note request Waddenzee Offshore BV", "description": "We do not recognise line items on the latest invoice for MV Golden Orion. Can you send a breakdown per service? Regards, Accounts team, Waddenzee Offshore BV.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-06 15:00"}, {"ticket_id": "MRL-103581", "created_at": "2025-11-01 00:27", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "Question about charges for MV Solstice Tern", "description": "We do not recognise line items on the latest invoice for MV Solstice Tern. Can you send a breakdown per service? Regards, Accounts team, Riau Straits Carriers.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103594", "created_at": "2025-11-01 01:03", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "Crew data quota question - MV Amber Spirit", "description": "Good day,\n\nCrew wifi on MV Amber Spirit unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-06 14:00"}, {"ticket_id": "MRL-103591", "created_at": "2025-11-01 02:06", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Silver Falcon", "imo": "IMO 9516313", "subject": "Degraded VSAT performance on MV Silver Falcon", "description": "Performance on MV Silver Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-02 10:00"}, {"ticket_id": "MRL-103580", "created_at": "2025-11-01 03:25", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Boreal Vega", "imo": "IMO 9859002", "subject": "Crew data quota question - FV Boreal Vega", "description": "Captain of FV Boreal Vega asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-02 15:00"}, {"ticket_id": "MRL-103584", "created_at": "2025-11-01 04:29", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Polar Lyra", "imo": "IMO 9465435", "subject": "No link on MV Polar Lyra since 0400 UTC", "description": "MV Polar Lyra (IMO 9465435) has no connectivity at all. Antenna status LED red, error E-5148. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-02 06:00"}, {"ticket_id": "MRL-103597", "created_at": "2025-11-01 05:11", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "Crew wifi vouchers not working on MV Mistral Falcon", "description": "Dear support team,\n\nCaptain of MV Mistral Falcon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-07 19:00"}, {"ticket_id": "MRL-103595", "created_at": "2025-11-01 07:48", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Voyager", "imo": "IMO 9100164", "subject": "Antenna fault on MV Equinox Voyager", "description": "Hi support team,\n\nBelow-deck unit on MV Equinox Voyager rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-02 06:00"}, {"ticket_id": "MRL-103586", "created_at": "2025-11-01 08:07", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Star", "imo": "IMO 9816921", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - ELBSTROM REEDEREI GMBH", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Elbstrom Reederei GmbH, we cannot locate our copy.\n\nBest regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-07 08:00"}, {"ticket_id": "MRL-103587", "created_at": "2025-11-01 11:24", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "Portal access for new ops manager - Göta Älv Shortsea AB", "description": "Please send the current signed contract and SLA annex for Göta Älv Shortsea AB, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-06 11:00"}, {"ticket_id": "MRL-103592", "created_at": "2025-11-01 11:30", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Albatross", "imo": "IMO 9383857", "subject": "MV Ostro Albatross: BDU fault code E-2331", "description": "After heavy weather the radome on MV Ostro Albatross has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-09 18:00"}, {"ticket_id": "MRL-103593", "created_at": "2025-11-01 11:42", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Golden Petrel", "imo": "IMO 9734604", "subject": "Suspend service on MT Golden Petrel udring dry dock", "description": "We need the crew welfare package activated on MT Golden Petrel before next crew change in Tanjung Pelepas.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-02 15:00"}, {"ticket_id": "MRL-103596", "created_at": "2025-11-01 13:29", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Amber Tern", "imo": "IMO 9817298", "subject": "MV Amber Tern: complete loss of connectivity", "description": "MV Amber Tern (IMO 9817298) has no connectivity at all. Antenna status LED red, error E-4282. Vessel in Gulf of Oman. Please call the bridge sat phone.", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-01 08:00"}, {"ticket_id": "MRL-103588", "created_at": "2025-11-01 17:28", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Golden Rigel", "imo": "IMO 9555230", "subject": "QUESTION ABOUT CHARGES FOR MV GOLDEN RIGEL", "description": "The overage charges for MV Golden Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-03 16:00"}, {"ticket_id": "MRL-103585", "created_at": "2025-11-01 19:32", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "Question about charges for FV Sirocco Current", "description": "Requesting a copy of all invoices for the last quarter for Armor Atlantique Armement fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-05 09:00"}, {"ticket_id": "MRL-103582", "created_at": "2025-11-01 20:21", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Zephyr Horizon", "imo": "IMO 9600310", "subject": "URGENT - MV Zephyr Horizon offline", "description": "MV Zephyr Horizon (IMO 9600310) has no connectivity at all. Antenna status LED red, error E-7307. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-01 22:00"}, {"ticket_id": "MRL-103589", "created_at": "2025-11-01 20:51", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Crimson Lagoon", "imo": "IMO 9753545", "subject": "FV Crimson Lagoon - link keeps dropping since yesterday", "description": "Hi support team,\n\nPerformance on FV Crimson Lagoon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nFleet Ops, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-08 16:00"}, {"ticket_id": "MRL-103590", "created_at": "2025-11-01 22:24", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Harmattan Orion", "imo": "IMO 9278935", "subject": "MV Harmattan Orion: slow connection and packet loss", "description": "Hi support team,\n\nWe see repeated link drops on MV Harmattan Orion. Modem log shows error E-4995 every few hours. Vessel currently East China Sea. ETA next port Santos.\n\nBest regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-04 16:00"}, {"ticket_id": "MRL-103583", "created_at": "2025-11-01 23:21", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Spirit", "imo": "IMO 9389332", "subject": "Spare part request - MV Levante Spirit", "description": "ETO on MV Levante Spirit reports antenna stuck in azimuth, fault code E-3555. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-02 21:00"}, {"ticket_id": "MRL-103601", "created_at": "2025-11-02 01:10", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Current", "imo": "IMO 9243411", "subject": "Spare part request - MV Ostro Current", "description": "Hi support team,\n\nETO on MV Ostro Current reports antenna stuck in azimuth, fault code E-2463. Manual repointing works temporarily. Requesting service visit in Las Palmas.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-08 23:00"}, {"ticket_id": "MRL-103610", "created_at": "2025-11-02 03:22", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "Portal access for new ops manager - Shiokaze Kaiun KK", "description": "Do you have LEO coverage in Gulf of Aden? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-11 17:00"}, {"ticket_id": "MRL-103599", "created_at": "2025-11-02 04:10", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Albatross", "imo": "IMO 9540285", "subject": "SLOW CREW INTERNET ON MV TRAMONTANE ALBATROSS", "description": "Crew on MV Tramontane Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-05 19:00"}, {"ticket_id": "MRL-103606", "created_at": "2025-11-02 06:12", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "Sealink Cyber alert on MV Golden Lagoon", "description": "Dear support team,\n\nCyber dashboard raised alert E-7971 for MV Golden Lagoon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-02 11:00"}, {"ticket_id": "MRL-103611", "created_at": "2025-11-02 06:17", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Navigator", "imo": "IMO 9203588", "subject": "Crew wifi vouchers not working on MV Iron Navigator", "description": "Crew wifi on MV Iron Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103605", "created_at": "2025-11-02 07:54", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Capella", "imo": "IMO 9791743", "subject": "Credit note request Kystfjord Rederi AS", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Kystfjord Capella. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.\n\nThanks and regards,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-07 11:00"}, {"ticket_id": "MRL-103603", "created_at": "2025-11-02 10:22", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "New build connectivity setup Lofoten Havfiske AS", "description": "Commissioning on FV Amber Atoll completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-07 09:00"}, {"ticket_id": "MRL-103604", "created_at": "2025-11-02 11:35", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "Crew data quota question - MV Austral Petrel", "description": "Captain of MV Austral Petrel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-08 14:00"}, {"ticket_id": "MRL-103614", "created_at": "2025-11-02 12:48", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Wave", "imo": "IMO 9480497", "subject": "Spare part request - MT Sacrlet Wave", "description": "ETO on MT Scarlet Wave reports antenna stuck in azimuth, fault code E-7788. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-10 04:00"}, {"ticket_id": "MRL-103612", "created_at": "2025-11-02 14:25", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Boreal Wave", "imo": "IMO 9867920", "subject": "Activate crew wifi package on MV Boreal Wave", "description": "We need the crew welfare package activated on MV Boreal Wave before next crew change in Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-07 14:00"}, {"ticket_id": "MRL-103613", "created_at": "2025-11-02 14:51", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "MV Baltic Rigel - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MV Baltic Rigel (IMO 9226358) reports very slow internet since Santos departure. SNR fluctuating around 5.7 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-11-10 21:00"}, {"ticket_id": "MRL-103602", "created_at": "2025-11-02 16:01", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "Spare part request - MV Levante Orion", "description": "Below-deck unit on MV Levante Orion rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-04 00:00"}, {"ticket_id": "MRL-103600", "created_at": "2025-11-02 18:43", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Current", "imo": "IMO 9309253", "subject": "Crew wifi vouchers not working on MV Coral Current", "description": "Crew wifi on MV Coral Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-10 22:00"}, {"ticket_id": "MRL-103609", "created_at": "2025-11-02 18:53", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Levante Star", "imo": "IMO 9319466", "subject": "Spare part request - MV Levante Star", "description": "After heavy weather the radome on MV Levante Star has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-09 08:00"}, {"ticket_id": "MRL-103607", "created_at": "2025-11-02 19:57", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Harmattan Breeze", "imo": "IMO 9417414", "subject": "Slow crew internet on MT Harmattan Breeze", "description": "Good day,\n\nCaptain of MT Harmattan Breeze asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-06 22:00"}, {"ticket_id": "MRL-103598", "created_at": "2025-11-02 20:41", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Crest", "imo": "IMO 9500716", "subject": "Credit note request Elbstrom Reederei GmbH", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Emerald Crest. Can you send a breakdown per service? Regards, Accounts team, Elbstrom Reederei GmbH.\n\nThanks and regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-09 12:00"}, {"ticket_id": "MRL-103608", "created_at": "2025-11-02 22:24", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Reef", "imo": "IMO 9654311", "subject": "Antenna fault on MV Mistral Reef", "description": "Below-deck unit on MV Mistral Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-02 16:00"}, {"ticket_id": "MRL-103620", "created_at": "2025-11-03 05:18", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "URGENT - MV Iron Current offline", "description": "Complete outage on MV Iron Current. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-03 17:00"}, {"ticket_id": "MRL-103617", "created_at": "2025-11-03 09:51", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Navigator", "imo": "IMO 9373096", "subject": "URGENT - MV Levante Navigator offline", "description": "MV Levante Navigator (IMO 9373096) has no connectivity at all. Antenna status LED red, error E-9098. Vessel in Gulf of Aden. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-03 06:00"}, {"ticket_id": "MRL-103615", "created_at": "2025-11-03 11:08", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Iron Current", "imo": "IMO 9315836", "subject": "Credit note request Celtic Sea Trawlers Ltd", "description": "The overage charges for FV Iron Current look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-12 09:00"}, {"ticket_id": "MRL-103629", "created_at": "2025-11-03 12:15", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "New build connectivity setup Aegean Meltemi Lines", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-06 05:00"}, {"ticket_id": "MRL-103626", "created_at": "2025-11-03 14:06", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Albatross", "imo": "IMO 9306952", "subject": "MV Mistral Albatross: BDU fault code E-7400", "description": "Below-deck unit on MV Mistral Albatross rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-05 03:00"}, {"ticket_id": "MRL-103624", "created_at": "2025-11-03 16:10", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Suspend service on MV Amber Dawn during dry dock", "description": "MV Amber Dawn goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-05 18:00"}, {"ticket_id": "MRL-103623", "created_at": "2025-11-03 17:23", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Iron Altair", "imo": "IMO 9886603", "subject": "MV Iron Altair - link keeps dropping since yesterday", "description": "Master on MV Iron Altair (IMO 9886603) reports very slow internet since Valletta departure. SNR fluctuating around 7.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-10 02:00"}, {"ticket_id": "MRL-103618", "created_at": "2025-11-03 17:53", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Crimson Navigator", "imo": "IMO 9694878", "subject": "Contract documents request - Armor Atlantique Armement", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Armor Atlantique Armement fleet. Can you set up an account?\n\nBrgds,\nMarine Superintendent, Armor Atlantique Armement", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-11 00:00"}, {"ticket_id": "MRL-103622", "created_at": "2025-11-03 18:27", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Atoll", "imo": "IMO 9866093", "subject": "MT Levante Atoll: BDU fault code E-6478", "description": "Below-deck unit on MT Levante Atoll rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-04 12:00"}, {"ticket_id": "MRL-103619", "created_at": "2025-11-03 18:43", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Mistral Comet", "imo": "IMO 9500431", "subject": "Phishing attempt reported by MV Mistral Comet crew", "description": "Master of MV Mistral Comet reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-03 16:00"}, {"ticket_id": "MRL-103625", "created_at": "2025-11-03 19:04", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "SUSPEND SERVICE ON MV LEVANTE ORION DURING DRY DOCK", "description": "MV Levante Orion goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-10 18:00"}, {"ticket_id": "MRL-103627", "created_at": "2025-11-03 19:09", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Nordic Trader", "imo": "IMO 9261554", "subject": "MV Nordic Trader: complete loss of connectivity", "description": "Complete outage on MV Nordic Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-03 23:00"}, {"ticket_id": "MRL-103628", "created_at": "2025-11-03 19:50", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-8871", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-04 21:00"}, {"ticket_id": "MRL-103616", "created_at": "2025-11-03 21:45", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "Phishing attempt reported by MV Harmattan Tern crew", "description": "Cyber dashboard raised alert E-2988 for MV Harmattan Tern: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-04 09:00"}, {"ticket_id": "MRL-103621", "created_at": "2025-11-03 22:01", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "No link on our vessel since 0400 UTC", "description": "Dear support team,\n\nComplete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nDPA, Konkan Coast Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-04 23:00"}, {"ticket_id": "MRL-103634", "created_at": "2025-11-04 00:18", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "Commissioning report pending - MV Onyx Lagoon", "description": "We are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103638", "created_at": "2025-11-04 02:01", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Harmattan Orion", "imo": "IMO 9278935", "subject": "Portal access for new ops manager - Haeryu Ocean Lines", "description": "Good day,\n\nDo you have LEO coverage in East China Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-09 17:00"}, {"ticket_id": "MRL-103636", "created_at": "2025-11-04 02:04", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Boreal Vega", "imo": "IMO 9730206", "subject": "MT Boreal Vega: complete loss of connectivity", "description": "MT Boreal Vega (IMO 9730206) has no connectivity at all. Antenna status LED red, error E-3995. Vessel in Gulf of Oman. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-04 19:00"}, {"ticket_id": "MRL-103632", "created_at": "2025-11-04 02:56", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Aurora Trader", "imo": "IMO 9534925", "subject": "Credit note request Adriatic Sun Ferries", "description": "We do not recognise line items on the latest invoice for MV Aurora Trader. Can you send a breakdown per service? Regards, Accounts team, Adriatic Sun Ferries.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-13 19:00"}, {"ticket_id": "MRL-103644", "created_at": "2025-11-04 03:26", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Vega", "imo": "IMO 9618874", "subject": "Spare part request - MV Baltic Vega", "description": "ETO on MV Baltic Vega reports antenna stuck in azimuth, fault code E-2075. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-10 16:00"}, {"ticket_id": "MRL-103641", "created_at": "2025-11-04 09:54", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-05 18:00"}, {"ticket_id": "MRL-103637", "created_at": "2025-11-04 12:34", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Solstice Lyra", "imo": "IMO 9603233", "subject": "No link on MV Solstice Lyra since 0400 UTC", "description": "Complete outage on MV Solstice Lyra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-04 04:00"}, {"ticket_id": "MRL-103640", "created_at": "2025-11-04 13:44", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Onyx Breeze", "imo": "IMO 9394997", "subject": "Question about charges for MV Onyx Breeze", "description": "Requesting a copy of all invoices for the last quarter for Vestkyst Seismikk AS fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-05 06:00"}, {"ticket_id": "MRL-103643", "created_at": "2025-11-04 14:40", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "Plan change request for MV Scarlet Rigel", "description": "Good day,\n\nMV Scarlet Rigel goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-05 11:00"}, {"ticket_id": "MRL-103635", "created_at": "2025-11-04 14:47", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sapphire Carrier", "imo": "IMO 9385817", "subject": "MV Sapphire Carrier: slow connection and packet loss", "description": "Master on MV Sapphire Carrier (IMO 9385817) reports very slow internet since Shanghai departure. SNR fluctuating around 5.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-05 15:00"}, {"ticket_id": "MRL-103630", "created_at": "2025-11-04 16:00", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sapphire Star", "imo": "IMO 9354143", "subject": "Crew data quota question - MV Sapphire Star", "description": "Captain of MV Sapphire Star asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-07 04:00"}, {"ticket_id": "MRL-103633", "created_at": "2025-11-04 18:11", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Altair", "imo": "IMO 9452426", "subject": "Degraded VSAT performance on MT Aurora Altair", "description": "Hi support team,\n\nWe see repeated link drops on MT Aurora Altair. Modem log shows error E-1453 every few hours. Vessel currently Arabian Sea. ETA next port Santos.\n\nThanks and regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-04 14:00"}, {"ticket_id": "MRL-103639", "created_at": "2025-11-04 20:01", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "MT Baltic Reef: BDU fault code E-5555", "description": "Dear support team,\n\nBelow-deck unit on MT Baltic Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?\n\nBest regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-05 22:00"}, {"ticket_id": "MRL-103631", "created_at": "2025-11-04 20:22", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "MV Amber Petrel: BDU fault code E-2119", "description": "Below-deck unit on MV Amber Petrel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-04 06:00"}, {"ticket_id": "MRL-103642", "created_at": "2025-11-04 21:38", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "No link on MV Silver Lyra since 0400 UTC", "description": "Complete outage on MV Silver Lyra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-05 13:00"}, {"ticket_id": "MRL-103652", "created_at": "2025-11-05 02:01", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Sapphire Comet", "imo": "IMO 9136840", "subject": "Antenna fault on MT Sapphire Comet", "description": "Below-deck unit on MT Sapphire Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-08 09:00"}, {"ticket_id": "MRL-103649", "created_at": "2025-11-05 02:34", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "Coverage question Arabian Sea", "description": "Please send the current signed contract and SLA annex for Kystfjord Rederi AS, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-11 17:00"}, {"ticket_id": "MRL-103650", "created_at": "2025-11-05 03:56", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Spirit", "imo": "IMO 9740665", "subject": "Contract documents request - Levantine Cerscent Shipping", "description": "Our new operations manager needs portal access for the Levantine Crescent Shipping fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-11 02:00"}, {"ticket_id": "MRL-103653", "created_at": "2025-11-05 06:56", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "Plan change request for MV Nordic Petrel", "description": "Please upgrade MV Nordic Petrel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-13 20:00"}, {"ticket_id": "MRL-103646", "created_at": "2025-11-05 08:51", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "When can the install team board MV Nordic Voyager in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-11-08 19:00"}, {"ticket_id": "MRL-103651", "created_at": "2025-11-05 09:31", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Harmattan Petrel", "imo": "IMO 9201164", "subject": "Degraded VSAT performance on MV Harmattan Petrel", "description": "Performance on MV Harmattan Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-06 18:00"}, {"ticket_id": "MRL-103654", "created_at": "2025-11-05 15:53", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Hello,\n\nAfter heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-06 21:00"}, {"ticket_id": "MRL-103647", "created_at": "2025-11-05 20:54", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Equinox Orion", "imo": "IMO 9485760", "subject": "Slow crew internet on MV Equinox Orion", "description": "Good day,\n\nCrew wifi on MV Equinox Orion unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-12 22:00"}, {"ticket_id": "MRL-103645", "created_at": "2025-11-05 23:04", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Silver Vega", "imo": "IMO 9415129", "subject": "MV Silver Vega: BDU fault code E-4567", "description": "After heavy weather the radome on MV Silver Vega has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-06 07:00"}, {"ticket_id": "MRL-103648", "created_at": "2025-11-05 23:12", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Dear support team,\n\nCrew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-12 09:00"}, {"ticket_id": "MRL-103664", "created_at": "2025-11-06 01:30", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Meridian Star", "imo": "IMO 9384291", "subject": "New build connectivity setup Haeryu Ocean Lines", "description": "Commissioning on MV Meridian Star completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-15 18:00"}, {"ticket_id": "MRL-103658", "created_at": "2025-11-06 03:28", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "Slow crew internet on MV Ostro Crest", "description": "Captain of MV Ostro Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-10 11:00"}, {"ticket_id": "MRL-103661", "created_at": "2025-11-06 04:04", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Crest", "imo": "IMO 9500716", "subject": "Plan change request for MV Emerald Crset", "description": "Good day,\n\nPlease upgrade MV Emerald Crest to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-07 10:00"}, {"ticket_id": "MRL-103665", "created_at": "2025-11-06 04:52", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Breeze", "imo": "IMO 9737474", "subject": "Portal access for new ops manager - Haeryu Ocean Lines", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Haeryu Ocean Lines fleet. Can you set up an account?\n\nBrgds,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-15 14:00"}, {"ticket_id": "MRL-103656", "created_at": "2025-11-06 05:20", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "New build connectivity setup Ligurian Star Cruises", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103663", "created_at": "2025-11-06 07:21", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Altair", "imo": "IMO 9401910", "subject": "Suspicious traffic flagged - MT Golden Altair", "description": "Hi support team,\n\nCyber dashboard raised alert E-3762 for MT Golden Altair: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-09 04:00"}, {"ticket_id": "MRL-103667", "created_at": "2025-11-06 08:19", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Voyager", "imo": "IMO 9559212", "subject": "Spare part request - MV Levante Voyager", "description": "Hello,\n\nAfter heavy weather the radome on MV Levante Voyager has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-07 15:00"}, {"ticket_id": "MRL-103657", "created_at": "2025-11-06 08:30", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "Portal access for new ops manager - Agulhas Current Shipping", "description": "Please send the current signed contract and SLA annex for Agulhas Current Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-15 01:00"}, {"ticket_id": "MRL-103662", "created_at": "2025-11-06 17:00", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Austral Lyra", "imo": "IMO 9865659", "subject": "Antenna fault on FV Austral Lyra", "description": "Below-deck unit on FV Austral Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103655", "created_at": "2025-11-06 17:04", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "Invoice query - Riau Straits Carriers", "description": "Requesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-09 17:00"}, {"ticket_id": "MRL-103666", "created_at": "2025-11-06 18:59", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Onyx Pioneer", "imo": "IMO 9216183", "subject": "Invoice query - Agulhas Current Shipping", "description": "Requesting a copy of all invoices for the last quarter for Agulhas Current Shipping fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-07 18:00"}, {"ticket_id": "MRL-103659", "created_at": "2025-11-06 22:54", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Pioneer", "imo": "IMO 9515254", "subject": "Plan change request for MT Solstice Pioneer", "description": "We need the crew welfare package activated on MT Solstice Pioneer before next crew change in Antwerp.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-10 20:00"}, {"ticket_id": "MRL-103660", "created_at": "2025-11-06 23:59", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "When can the install team board our vessel in Jebel Ali? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-10 22:00"}, {"ticket_id": "MRL-103679", "created_at": "2025-11-07 02:48", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Harmattan Orion", "imo": "IMO 9278935", "subject": "URGENT - MV Harmatta nOrion offline", "description": "Complete outage on MV Harmattan Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-07 07:00"}, {"ticket_id": "MRL-103669", "created_at": "2025-11-07 03:52", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Comet", "imo": "IMO 9186819", "subject": "Coverage question Mediterranean", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Atlântico Sul Navegação, we cannot locate our copy.\n\nThanks and regards,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-14 05:00"}, {"ticket_id": "MRL-103670", "created_at": "2025-11-07 07:46", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Meteor", "imo": "IMO 9221657", "subject": "MV Nordic Meteor: BDU fault code E-9166", "description": "Below-deck unit on MV Nordic Meteor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-07 15:00"}, {"ticket_id": "MRL-103673", "created_at": "2025-11-07 13:29", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "Commissioning report pending - MV Polar Rigel", "description": "We are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-13 04:00"}, {"ticket_id": "MRL-103668", "created_at": "2025-11-07 13:35", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Armor Atlantique Armement", "description": "Our new operations manager needs portal access for the Armor Atlantique Armement fleet. Can you set up an account?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-15 15:00"}, {"ticket_id": "MRL-103675", "created_at": "2025-11-07 13:38", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Polar Lyra", "imo": "IMO 9465435", "subject": "Sealink Cyber alert on MV Polar Lyra", "description": "Good day,\n\nMaster of MV Polar Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nDPA, Skagerrak Link Ferries", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-07 18:00"}, {"ticket_id": "MRL-103678", "created_at": "2025-11-07 15:53", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Spirit", "imo": "IMO 9836311", "subject": "Crew wifi vouchers not working on MT Equinox Spirit", "description": "Crew on MT Equinox Spirit cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-16 10:00"}, {"ticket_id": "MRL-103677", "created_at": "2025-11-07 15:56", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "Suspend service on FV Tramontane Lyra during dry dock", "description": "Please upgrade FV Tramontane Lyra to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-14 04:00"}, {"ticket_id": "MRL-103676", "created_at": "2025-11-07 18:52", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Tramontane Orion", "imo": "IMO 9808912", "subject": "Activate crew wifi package on MV Tramontane Orion", "description": "MV Tramontane Orion goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-13 17:00"}, {"ticket_id": "MRL-103680", "created_at": "2025-11-07 18:59", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Tramontane Reef", "imo": "IMO 9790438", "subject": "Spare part request - MV Tramontane Reef", "description": "ETO on MV Tramontane Reef reports antenna stuck in azimuth, fault code E-2961. Manual repointing works temporarily. Requesting service visit in Singapore.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-07 15:00"}, {"ticket_id": "MRL-103672", "created_at": "2025-11-07 19:19", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Tern", "imo": "IMO 9660231", "subject": "New build connectivity setup Tirreno Blu Navigazione", "description": "Hello,\n\nCommissioning on MV Onyx Tern completed last week but we never received the report. Please send.\n\nThanks and regards,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-13 08:00"}, {"ticket_id": "MRL-103674", "created_at": "2025-11-07 22:01", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Dawn", "imo": "IMO 9710854", "subject": "Spare part request - MV Emerald Dawn", "description": "Good day,\n\nETO on MV Emerald Dawn reports antenna stuck in azimuth, fault code E-9082. Manual repointing works temporarily. Requesting service visit in Hamburg.\n\nThanks and regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-16 13:00"}, {"ticket_id": "MRL-103671", "created_at": "2025-11-07 23:26", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Nova", "imo": "IMO 9846225", "subject": "Antenna fault on MV Kystfjord Nova", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Kystfjord Nova has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-10 16:00"}, {"ticket_id": "MRL-103687", "created_at": "2025-11-08 00:37", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Albatross", "imo": "IMO 9323558", "subject": "New build connectivity setup Riau Straits Carriers", "description": "When can the install team board MV Crimson Albatross in Santos? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-15 18:00"}, {"ticket_id": "MRL-103685", "created_at": "2025-11-08 01:03", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "Slow crew internet on FV Ivory Altair", "description": "Crew wifi on FV Ivory Altair unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-13 02:00"}, {"ticket_id": "MRL-103681", "created_at": "2025-11-08 04:49", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Sirocco Voyager", "imo": "IMO 9630925", "subject": "Invoice query - Øresund Bulk ApS", "description": "Requesting a copy of all invoices for the last quarter for Øresund Bulk ApS fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-09 12:00"}, {"ticket_id": "MRL-103682", "created_at": "2025-11-08 06:31", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Voyager", "imo": "IMO 9896529", "subject": "Plan change request for MV Crimson Voyager", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Crimson Voyager before next crew change in Las Palmas.\n\nBrgds,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-10 14:00"}, {"ticket_id": "MRL-103686", "created_at": "2025-11-08 09:38", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Silver Voyager", "imo": "IMO 9652911", "subject": "Contract documents request - Celtic Sea Trawlers Ltd", "description": "Please send the current signed contract and SLA annex for Celtic Sea Trawlers Ltd, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-11 03:00"}, {"ticket_id": "MRL-103688", "created_at": "2025-11-08 09:46", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Iron Tide", "imo": "IMO 9622045", "subject": "Crew data quota question - MT Iron Tide", "description": "Good day,\n\nCrew wifi on MT Iron Tide unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-11 14:00"}, {"ticket_id": "MRL-103690", "created_at": "2025-11-08 16:20", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Reef", "imo": "IMO 9654311", "subject": "MV Mistral Reef: BDU fault code E-8543", "description": "Dear support team,\n\nBelow-deck unit on MV Mistral Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?\n\nBrgds,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-08 16:00"}, {"ticket_id": "MRL-103684", "created_at": "2025-11-08 18:27", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Meteor", "imo": "IMO 9276389", "subject": "Coverage question Arabian Sea", "description": "Do you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-17 06:00"}, {"ticket_id": "MRL-103689", "created_at": "2025-11-08 19:59", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "Installation schedule for MV Nordic Carrier", "description": "Good day,\n\nWhen can the install team board MV Nordic Carrier in Singapore? Vessel alongside for 5 days from Monday.\n\nBest regards,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-17 14:00"}, {"ticket_id": "MRL-103683", "created_at": "2025-11-08 21:06", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "Slow crew internet on MT Levante Orion", "description": "Crew on MT Levante Orion cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-10 05:00"}, {"ticket_id": "MRL-103699", "created_at": "2025-11-09 01:13", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Voyager", "imo": "IMO 9100164", "subject": "MV Equinox Voyager: BDU fault code E-3565", "description": "Below-deck unit on MV Equinox Voyager rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-09 18:00"}, {"ticket_id": "MRL-103703", "created_at": "2025-11-09 01:26", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Silver Voyager", "imo": "IMO 9652911", "subject": "Activate crew wifi package on FV Silver Voyager", "description": "Good day,\n\nPlease upgrade FV Silver Voyager to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nTechnical Dept, Celtic Sea Trawlers Ltd", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-16 09:00"}, {"ticket_id": "MRL-103700", "created_at": "2025-11-09 01:46", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "Invoice query - Karpas Maritime Ltd", "description": "The overage charges for MV Azure Breeze look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-15 02:00"}, {"ticket_id": "MRL-103694", "created_at": "2025-11-09 02:43", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Silver Lagoon", "imo": "IMO 9215189", "subject": "Crew data quota question - MV Silver Lagoon", "description": "Crew on MV Silver Lagoon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-10 05:00"}, {"ticket_id": "MRL-103696", "created_at": "2025-11-09 03:18", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Credit note request Shiokaze Kaiun KK", "description": "Requesting a copy of all invoices for the last quarter for Shiokaze Kaiun KK fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-14 06:00"}, {"ticket_id": "MRL-103707", "created_at": "2025-11-09 03:58", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Dear support team,\n\nWe see repeated link drops on our vessel. Modem log shows error E-5827 every few hours. Vessel currently Mediterranean. ETA next port Busan.\n\nBrgds,\nDPA, Konkan Coast Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-09 19:00"}, {"ticket_id": "MRL-103704", "created_at": "2025-11-09 05:14", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "MV Harmattan Dawn - link keeps dropping since yesterday", "description": "Master on MV Harmattan Dawn (IMO 9617210) reports very slow internet since Colombo departure. SNR fluctuating around 6.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-13 11:00"}, {"ticket_id": "MRL-103706", "created_at": "2025-11-09 06:14", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Wave", "imo": "IMO 9480497", "subject": "Degraded VSAT performance on MT Scarlet Wave", "description": "Master on MT Scarlet Wave (IMO 9480497) reports very slow internet since Jebel Ali departure. SNR fluctuating around 6.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-12 08:00"}, {"ticket_id": "MRL-103695", "created_at": "2025-11-09 07:56", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Solstice Navigator", "imo": "IMO 9304045", "subject": "Commissioning report pending - MV Solstice Navigator", "description": "Good day,\n\nWhen can the install team board MV Solstice Navigator in Singapore? Vessel alongside for 5 days from Monday.\n\nBest regards,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-12 10:00"}, {"ticket_id": "MRL-103691", "created_at": "2025-11-09 08:00", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "Crew wifi vouchers not working on MV Zephyr Wave", "description": "Good day,\n\nCrew on MV Zephyr Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-11-14 22:00"}, {"ticket_id": "MRL-103698", "created_at": "2025-11-09 08:04", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "", "imo": "", "subject": "Credit note request Skagerrak Link Ferries", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-14 19:00"}, {"ticket_id": "MRL-103701", "created_at": "2025-11-09 13:12", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "Degraded VSAT performance on MV Golden Altair", "description": "Performance on MV Golden Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103705", "created_at": "2025-11-09 13:54", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Solstice Navigator", "imo": "IMO 9304045", "subject": "MV Solstice Navigator - link keeps dropping since yesterday", "description": "Performance on MV Solstice Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-11 11:00"}, {"ticket_id": "MRL-103697", "created_at": "2025-11-09 14:39", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "Degraded VSAT performance on MV Nordic Voyager", "description": "We see repeated link drops on MV Nordic Voyager. Modem log shows error E-4199 every few hours. Vessel currently North Sea. ETA next port Shanghai.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-10 13:00"}, {"ticket_id": "MRL-103692", "created_at": "2025-11-09 14:55", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "Portal access for new ops manager - Øresund Bulk ApS", "description": "Our new operations manager needs portal access for the Øresund Bulk ApS fleet. Can you set up an account?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-14 07:00"}, {"ticket_id": "MRL-103702", "created_at": "2025-11-09 17:28", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Solstice Horizon", "imo": "IMO 9584528", "subject": "Suspend service on MV Solstice Horizon during dry dock", "description": "We need the crew welfare package activated on MV Solstice Horizon before next crew change in Aberdeen.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-13 04:00"}, {"ticket_id": "MRL-103708", "created_at": "2025-11-09 19:35", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "Suspicious traffic flagged - MV Ostro Star", "description": "Master of MV Ostro Star reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-10 16:00"}, {"ticket_id": "MRL-103709", "created_at": "2025-11-09 19:57", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Vega", "imo": "IMO 9806328", "subject": "Sealink Cyber alert on MV Zephyr Vega", "description": "Master of MV Zephyr Vega reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-15 16:00"}, {"ticket_id": "MRL-103693", "created_at": "2025-11-09 22:26", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Emerald Trader", "imo": "IMO 9412804", "subject": "Commissioning report pending - MV Emerald Trader", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.\n\nBest regards,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-18 17:00"}, {"ticket_id": "MRL-103713", "created_at": "2025-11-10 04:04", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Baltic Spirit", "imo": "IMO 9523134", "subject": "MV Baltic Spirit - link keeps dropping since yesterday", "description": "Performance on MV Baltic Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-10 16:00"}, {"ticket_id": "MRL-103719", "created_at": "2025-11-10 05:15", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sapphire Current", "imo": "IMO 9194517", "subject": "MV Sapphire Current: BDU fault code E-3839", "description": "Good day,\n\nAfter heavy weather the radome on MV Sapphire Current has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-10 10:00"}, {"ticket_id": "MRL-103714", "created_at": "2025-11-10 07:11", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "New build connectivity setup Kattegat Container Line", "description": "When can the install team board MV Onyx Comet in Jebel Ali? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-12 06:00"}, {"ticket_id": "MRL-103712", "created_at": "2025-11-10 09:54", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "Spare part request - MV Iron Pioneer", "description": "Good day,\n\nETO on MV Iron Pioneer reports antenna stuck in azimuth, fault code E-2016. Manual repointing works temporarily. Requesting service visit in Jebel Ali.\n\nThanks and regards,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-11 10:00"}, {"ticket_id": "MRL-103717", "created_at": "2025-11-10 12:03", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Cobalt Wave", "imo": "IMO 9473808", "subject": "Crew data quota question - MV Cobalt Wave", "description": "Crew on MV Cobalt Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-14 15:00"}, {"ticket_id": "MRL-103711", "created_at": "2025-11-10 13:37", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Lyra", "imo": "IMO 9699452", "subject": "Coverage question Gulf of Aden", "description": "Please send the current signed contract and SLA annex for Shiokaze Kaiun KK, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-15 06:00"}, {"ticket_id": "MRL-103718", "created_at": "2025-11-10 14:58", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Golden Comet", "imo": "IMO 9561289", "subject": "Question about charges for FV Golden Comet", "description": "Requesting a copy of all invoices for the last quarter for Celtic Sea Trawlers Ltd fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-18 08:00"}, {"ticket_id": "MRL-103715", "created_at": "2025-11-10 16:10", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Crimson Wave", "imo": "IMO 9652985", "subject": "Suspend service on MV Crimson Wave during dry dock", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Crimson Wave before next crew change in Stavanger.\n\nThanks and regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-14 03:00"}, {"ticket_id": "MRL-103710", "created_at": "2025-11-10 23:47", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "Spare part request - MV Tramontane Beacon", "description": "After heavy weather the radome on MV Tramontane Beacon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-11 14:00"}, {"ticket_id": "MRL-103716", "created_at": "2025-11-10 23:51", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Tramontane Star", "imo": "IMO 9791535", "subject": "Invoice query - Frisia Nordsee Bereederung", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Tramontane Star. Can you send a breakdown per service? Regards, Accounts team, Frisia Nordsee Bereederung.\n\nBrgds,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-18 16:00"}, {"ticket_id": "MRL-103722", "created_at": "2025-11-11 00:43", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Tide", "imo": "IMO 9659440", "subject": "Coverage questio nNorwegian Sea", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-16 14:00"}, {"ticket_id": "MRL-103721", "created_at": "2025-11-11 03:39", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Baltic Lyra", "imo": "IMO 9257943", "subject": "High latency reported by master, MV Baltic Lyra", "description": "Performance on MV Baltic Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-12 21:00"}, {"ticket_id": "MRL-103724", "created_at": "2025-11-11 04:12", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Solstice Reef", "imo": "IMO 9506851", "subject": "Commissioning report pending - MV Solstice Reef", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103729", "created_at": "2025-11-11 04:17", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Scarlet Falcon", "imo": "IMO 9718624", "subject": "New build connectivity setup Shiokaze Kaiun KK", "description": "Commissioning on MV Scarlet Falcon completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-16 16:00"}, {"ticket_id": "MRL-103726", "created_at": "2025-11-11 06:14", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Comet", "imo": "IMO 9180334", "subject": "Activate crew wifi package on MV Golden Comet", "description": "MV Golden Comet goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-16 11:00"}, {"ticket_id": "MRL-103728", "created_at": "2025-11-11 07:18", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Reef", "imo": "IMO 9608180", "subject": "Portal access for new ops manager - Pearl Dhow Shipping WLL", "description": "Our new operations manager needs portal access for the Pearl Dhow Shipping WLL fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-17 12:00"}, {"ticket_id": "MRL-103720", "created_at": "2025-11-11 12:10", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Meteor", "imo": "IMO 9251353", "subject": "MT Austral Meteor: BDU fault code E-6816", "description": "Below-deck unit on MT Austral Meteor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-11 10:00"}, {"ticket_id": "MRL-103723", "created_at": "2025-11-11 12:31", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "Activate crew wifi package on MV Crimson Reef", "description": "We need the crew welfare package activated on MV Crimson Reef before next crew change in Colombo.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-19 05:00"}, {"ticket_id": "MRL-103727", "created_at": "2025-11-11 14:50", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Falcon", "imo": "IMO 9131931", "subject": "High latency reported by master, MV Equinox Falcon", "description": "Performance on MV Equinox Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-18 23:00"}, {"ticket_id": "MRL-103725", "created_at": "2025-11-11 14:53", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Emerald Pioneer", "imo": "IMO 9273557", "subject": "MT Emerald Pioneer - link keeps dropping since yesterday", "description": "Dear support team,\n\nWe see repeated link drops on MT Emerald Pioneer. Modem log shows error E-1993 every few hours. Vessel currently Arabian Sea. ETA next port Antwerp.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103731", "created_at": "2025-11-12 01:23", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Breeze", "imo": "IMO 9829552", "subject": "Activate crew wifi package on MT Ivory Breeze", "description": "We need the crew welfare package activated on MT Ivory Breeze before next crew change in Hamburg.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-20 02:00"}, {"ticket_id": "MRL-103741", "created_at": "2025-11-12 01:27", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Polar Voyager", "imo": "IMO 9790141", "subject": "MV Polar Voyager: complete loss of connectivity", "description": "Complete outage on MV Polar Voyager. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-12 03:00"}, {"ticket_id": "MRL-103740", "created_at": "2025-11-12 03:27", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Rigel", "imo": "IMO 9776432", "subject": "Commissioning report pending - MV Aurora Rigel", "description": "When can the install team board MV Aurora Rigel in Busan? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-16 10:00"}, {"ticket_id": "MRL-103734", "created_at": "2025-11-12 09:54", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pollux", "imo": "IMO 9887839", "subject": "Credit note request Kystfjord Rederi AS", "description": "Requesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-13 06:00"}, {"ticket_id": "MRL-103730", "created_at": "2025-11-12 10:41", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Spirit", "imo": "IMO 9343819", "subject": "Commissioning report pending - MV Equinox Spirit", "description": "We are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-18 10:00"}, {"ticket_id": "MRL-103737", "created_at": "2025-11-12 13:21", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Carrier", "imo": "IMO 9327059", "subject": "Slow crew internet on MV Arctic Carrier", "description": "Captain of MV Arctic Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-16 09:00"}, {"ticket_id": "MRL-103733", "created_at": "2025-11-12 13:55", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Spirit", "imo": "IMO 9485411", "subject": "Commissioning report pending - MV Austral Spirit", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-15 06:00"}, {"ticket_id": "MRL-103732", "created_at": "2025-11-12 14:51", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pegasus", "imo": "IMO 9403566", "subject": "Commissioning report pending - MV Kystfjord Pegasus", "description": "Commissioning on MV Kystfjord Pegasus completed last week but we never received the report. Please send.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-13 01:00"}, {"ticket_id": "MRL-103736", "created_at": "2025-11-12 18:32", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "Question about charges for MV Silver Beacon", "description": "The overage charges for MV Silver Beacon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-13 01:00"}, {"ticket_id": "MRL-103739", "created_at": "2025-11-12 18:50", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Guardian", "imo": "IMO 9773026", "subject": "Commissioning report pending - MV Aurora Guardian", "description": "We are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-13 10:00"}, {"ticket_id": "MRL-103738", "created_at": "2025-11-12 19:31", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Golden Breeze", "imo": "IMO 9892690", "subject": "Credit note request Elbstrom Reederei GmbH", "description": "We do not recognise line items on the latest invoice for MV Golden Breeze. Can you send a breakdown per service? Regards, Accounts team, Elbstrom Reederei GmbH.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-13 08:00"}, {"ticket_id": "MRL-103735", "created_at": "2025-11-12 23:54", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Meteor", "imo": "IMO 9821081", "subject": "Phishing attmept reported by MV Austral Meteor crew", "description": "Good day,\n\nCyber dashboard raised alert E-3229 for MV Austral Meteor: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-12 10:00"}, {"ticket_id": "MRL-103744", "created_at": "2025-11-13 02:28", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Equinox Carrier", "imo": "IMO 9591179", "subject": "Slow crew internet on MT Equinox Carrier", "description": "Crew wifi on MT Equinox Carrier unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-19 11:00"}, {"ticket_id": "MRL-103745", "created_at": "2025-11-13 04:52", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Onyx Navigator", "imo": "IMO 9364851", "subject": "New build connectivity setup Gascogne Gaz Maritime", "description": "When can the install team board MT Onyx Navigator in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-22 12:00"}, {"ticket_id": "MRL-103751", "created_at": "2025-11-13 06:37", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "Plan change request for MV Onyx Spirit", "description": "Please upgrade MV Onyx Spirit to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-19 08:00"}, {"ticket_id": "MRL-103753", "created_at": "2025-11-13 06:54", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Albatross", "imo": "IMO 9383857", "subject": "High latency reported by master, MV Ostro Albatross", "description": "Master on MV Ostro Albatross (IMO 9383857) reports very slow internet since Antwerp departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-14 17:00"}, {"ticket_id": "MRL-103748", "created_at": "2025-11-13 08:35", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Trader", "imo": "IMO 9442184", "subject": "Commissioning report pending - MV Coral Trader", "description": "Commissioning on MV Coral Trader completed last week but we never received the report. Please send.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-22 21:00"}, {"ticket_id": "MRL-103742", "created_at": "2025-11-13 10:00", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Reef", "imo": "IMO 9608180", "subject": "Slow crew internet on MT Solstice Reef", "description": "Captain of MT Solstice Reef asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-20 08:00"}, {"ticket_id": "MRL-103746", "created_at": "2025-11-13 12:32", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Tide", "imo": "IMO 9120425", "subject": "MV Tramontane Tide: BDU fault code E-7919", "description": "Below-deck unit on MV Tramontane Tide rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-13 10:00"}, {"ticket_id": "MRL-103755", "created_at": "2025-11-13 12:59", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "Activate crew wifi package on MV Solstice Wave", "description": "Please upgrade MV Solstice Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-16 08:00"}, {"ticket_id": "MRL-103754", "created_at": "2025-11-13 13:35", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Equinox Petrel", "imo": "IMO 9790517", "subject": "Question about charges for MV Equinox Petrel", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Vestkyst Seismikk AS fleet, our auditors are asking.\n\nThanks and regards,\nFleet Ops, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-20 16:00"}, {"ticket_id": "MRL-103752", "created_at": "2025-11-13 16:58", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-7689", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-13 20:00"}, {"ticket_id": "MRL-103743", "created_at": "2025-11-13 18:06", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "MT Baltic Reef: slow connection and packet olss", "description": "Good day,\n\nWe see repeated link drops on MT Baltic Reef. Modem log shows error E-5900 every few hours. Vessel currently Red Sea. ETA next port Antwerp.\n\nBest regards,\nDPA, Pearl Dhow Shipping WLL", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-14 13:00"}, {"ticket_id": "MRL-103749", "created_at": "2025-11-13 18:33", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Azure Guardian", "imo": "IMO 9467134", "subject": "Commissioning report pending - MT Azure Guardian", "description": "Commissioning on MT Azure Guardian completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-14 02:00"}, {"ticket_id": "MRL-103750", "created_at": "2025-11-13 20:42", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Crimson Current", "imo": "IMO 9404821", "subject": "MV Crimson Current: slow connection and packet loss", "description": "Performance on MV Crimson Current degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-13 20:00"}, {"ticket_id": "MRL-103747", "created_at": "2025-11-13 21:22", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Lagoon", "imo": "IMO 9173783", "subject": "MV Scarlet Lagoon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Scarlet Lagoon. Modem log shows error E-2018 every few hours. Vessel currently Gulf of Aden. ETA next port Rotterdam.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-14 15:00"}, {"ticket_id": "MRL-103758", "created_at": "2025-11-14 00:19", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "New build connectivity setup Cantábrico Naviera SA", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.\n\nBrgds,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-17 18:00"}, {"ticket_id": "MRL-103770", "created_at": "2025-11-14 00:26", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Levante Crest", "imo": "IMO 9849801", "subject": "FV Levante Crest: BDU fault code E-5643", "description": "ETO on FV Levante Crest reports antenna stuck in azimuth, fault code E-3459. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-22 18:00"}, {"ticket_id": "MRL-103757", "created_at": "2025-11-14 02:15", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "Activate crew wifi package on MV Arctic Albatross", "description": "Hello,\n\nPlease upgrade MV Arctic Albatross to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-22 23:00"}, {"ticket_id": "MRL-103759", "created_at": "2025-11-14 04:21", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Amber Tern", "imo": "IMO 9817298", "subject": "Credit note request Melita Bulk Carriers", "description": "Requesting a copy of all invoices for the last quarter for Melita Bulk Carriers fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-23 05:00"}, {"ticket_id": "MRL-103766", "created_at": "2025-11-14 04:40", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "MV Nordic Voyager - link keeps dropping since yesterday", "description": "Master on MV Nordic Voyager (IMO 9316048) reports very slow internet since Las Palmas departure. SNR fluctuating around 4.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-23 23:00"}, {"ticket_id": "MRL-103764", "created_at": "2025-11-14 06:39", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Ivory Reef", "imo": "IMO 9159854", "subject": "Spare part request - MV Ivory Reef", "description": "Below-deck unit on MV Ivory Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-15 03:00"}, {"ticket_id": "MRL-103769", "created_at": "2025-11-14 07:44", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Amber Falcon", "imo": "IMO 9730543", "subject": "Suspend service on MV Amber Falcon during dry dock", "description": "Please upgrade MV Amber Falcon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-23 15:00"}, {"ticket_id": "MRL-103763", "created_at": "2025-11-14 07:58", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "Commissioning on MV Ivory Horizon completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-15 12:00"}, {"ticket_id": "MRL-103768", "created_at": "2025-11-14 08:04", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "Activate crew wifi package on MV Coral Albatross", "description": "MV Coral Albatross goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-19 22:00"}, {"ticket_id": "MRL-103762", "created_at": "2025-11-14 11:46", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Voyager", "imo": "IMO 9122370", "subject": "Crew wifi vouchers not working on MT Arctic Voyager", "description": "Crew wifi on MT Arctic Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-16 10:00"}, {"ticket_id": "MRL-103756", "created_at": "2025-11-14 14:33", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Guardian", "imo": "IMO 9317755", "subject": "Degraded VSAT performance on MT Onyx Guardian", "description": "Master on MT Onyx Guardian (IMO 9317755) reports very slow internet since Stavanger departure. SNR fluctuating around 5.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-16 11:00"}, {"ticket_id": "MRL-103765", "created_at": "2025-11-14 15:41", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Iron Current", "imo": "IMO 9315836", "subject": "Plan change request for FV Iron Current", "description": "We need the crew welfare package activated on FV Iron Current before next crew change in Antwerp.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-18 07:00"}, {"ticket_id": "MRL-103760", "created_at": "2025-11-14 17:32", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Nordic Trader", "imo": "IMO 9261554", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Please send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-16 11:00"}, {"ticket_id": "MRL-103761", "created_at": "2025-11-14 20:22", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "Actviate crew wifi package on MV Onyx Altair", "description": "We need the crew welfare package activated on MV Onyx Altair before next crew change in Stavanger.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-19 23:00"}, {"ticket_id": "MRL-103767", "created_at": "2025-11-14 22:46", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Trader", "imo": "IMO 9563275", "subject": "Crew wifi vouchers not working on MV Onyx Trader", "description": "Crew wifi on MV Onyx Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-22 22:00"}, {"ticket_id": "MRL-103780", "created_at": "2025-11-15 02:09", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Guardian", "imo": "IMO 9791028", "subject": "Invoice query - Shiokaze Kaiun KK", "description": "The overage charges for MV Tramontane Guardian look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-21 14:00"}, {"ticket_id": "MRL-103774", "created_at": "2025-11-15 03:05", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Tramontane Orion", "imo": "IMO 9808912", "subject": "MV Tramontane Orion: BDU fault code E-6187", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Tramontane Orion has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-16 02:00"}, {"ticket_id": "MRL-103773", "created_at": "2025-11-15 06:44", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ostro Rigel", "imo": "IMO 9538995", "subject": "Spare part request - FV Ostro Rigel", "description": "Good day,\n\nBelow-deck unit on FV Ostro Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?\n\nBrgds,\nDPA, Armor Atlantique Armement", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-15 22:00"}, {"ticket_id": "MRL-103782", "created_at": "2025-11-15 11:32", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Beacon", "imo": "IMO 9225500", "subject": "Question about charges for MV Azure Beacon", "description": "The overage charges for MV Azure Beacon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-20 16:00"}, {"ticket_id": "MRL-103781", "created_at": "2025-11-15 11:38", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Arctic Beacon", "imo": "IMO 9270696", "subject": "Credit note request Agulhas Current Shipping", "description": "Requesting a copy of all invoices for the last quarter for Agulhas Current Shipping fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-19 16:00"}, {"ticket_id": "MRL-103772", "created_at": "2025-11-15 12:31", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Spirit", "imo": "IMO 9208875", "subject": "Crew wifi vouchers not working on MV Azure Spirit", "description": "Hi support team,\n\nCaptain of MV Azure Spirit asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-17 03:00"}, {"ticket_id": "MRL-103778", "created_at": "2025-11-15 13:08", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Levante Crest", "imo": "IMO 9849801", "subject": "Crew data quota question - FV Levante Crest", "description": "Captain of FV Levante Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-18 11:00"}, {"ticket_id": "MRL-103779", "created_at": "2025-11-15 15:59", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Altair", "imo": "IMO 9530280", "subject": "Crew wifi vouchers not working on MV Crimson Altair", "description": "Captain of MV Crimson Altair asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-23 01:00"}, {"ticket_id": "MRL-103771", "created_at": "2025-11-15 17:59", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Trader", "imo": "IMO 9348376", "subject": "Suspend service on MV Solstice Trader during dyr dock", "description": "Good day,\n\nMV Solstice Trader goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-21 05:00"}, {"ticket_id": "MRL-103776", "created_at": "2025-11-15 21:18", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Trader", "imo": "IMO 9762170", "subject": "Invoice query - Polarlys Tank AS", "description": "The overage charges for MT Nordic Trader look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-24 06:00"}, {"ticket_id": "MRL-103777", "created_at": "2025-11-15 21:56", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Ivory Lyra", "imo": "IMO 9405540", "subject": "NEW BUILD CONNECTIVITY SETUP THRAKI PRODUCT TANKERS", "description": "We are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-23 16:00"}, {"ticket_id": "MRL-103775", "created_at": "2025-11-15 22:22", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-9575", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-15 07:00"}, {"ticket_id": "MRL-103791", "created_at": "2025-11-16 01:03", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "Degraded VSAT performance on MV Equinox Carrier", "description": "Performance on MV Equinox Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-17 15:00"}, {"ticket_id": "MRL-103787", "created_at": "2025-11-16 01:39", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "Suspend service on MV Coral Navigator during dry dock", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Coral Navigator before next crew change in Rotterdam.\n\nBrgds,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-17 02:00"}, {"ticket_id": "MRL-103792", "created_at": "2025-11-16 03:21", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Current", "imo": "IMO 9660671", "subject": "Suspend service on MV Austral Current during dry dock", "description": "We need the crew welfare package activated on MV Austral Current before next crew change in Santos.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103794", "created_at": "2025-11-16 08:44", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Star", "imo": "IMO 9489211", "subject": "New build connectivity setup Kattegat Container Line", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-25 04:00"}, {"ticket_id": "MRL-103789", "created_at": "2025-11-16 08:52", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "High latency reported by master, MV Crimson Reef", "description": "Master on MV Crimson Reef (IMO 9297333) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 6.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-17 06:00"}, {"ticket_id": "MRL-103786", "created_at": "2025-11-16 09:19", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "Installation schedule for MV Arctic Albatross", "description": "When can the install team board MV Arctic Albatross in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-19 00:00"}, {"ticket_id": "MRL-103795", "created_at": "2025-11-16 10:18", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Suspend service on MT Silver Pioneer during dry dock", "description": "MT Silver Pioneer goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-19 06:00"}, {"ticket_id": "MRL-103788", "created_at": "2025-11-16 10:38", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Vega", "imo": "IMO 9618874", "subject": "Contract documents request - Nordhav Offshore AS", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-19 14:00"}, {"ticket_id": "MRL-103790", "created_at": "2025-11-16 15:06", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Scarlet Wave", "imo": "IMO 9501100", "subject": "Phishing attempt reported by MV Scarlet Wave crew", "description": "Dear support team,\n\nMaster of MV Scarlet Wave reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-24 09:00"}, {"ticket_id": "MRL-103784", "created_at": "2025-11-16 15:54", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "Suspicious traffic flagged - MV Scarlet Trader", "description": "Master of MV Scarlet Trader reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-17 18:00"}, {"ticket_id": "MRL-103793", "created_at": "2025-11-16 21:16", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Nordic Navigator", "imo": "IMO 9522441", "subject": "Question about charges for MT Nordic Navigator", "description": "Requesting a copy of all invoices for the last quarter for Hormuz Falcon Tankers fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-25 17:00"}, {"ticket_id": "MRL-103783", "created_at": "2025-11-16 22:18", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Meridian Vega", "imo": "IMO 9639531", "subject": "CREDIT NOTE REQUEST SHIOKAZE KAIUN KK", "description": "We do not recognise line items on the latest invoice for MV Meridian Vega. Can you send a breakdown per service? Regards, Accounts team, Shiokaze Kaiun KK.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-23 12:00"}, {"ticket_id": "MRL-103785", "created_at": "2025-11-16 23:47", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "OUR VESSEL: BDU FAULT CODE E-9270", "description": "Good day,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-6132. Manual repointing works temporarily. Requesting service visit in Singapore.\n\nBest regards,\nTechnical Dept, Botnia Ice Class Oy", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-17 20:00"}, {"ticket_id": "MRL-103803", "created_at": "2025-11-17 06:04", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "MV Kystfjord Antares: BDU fault code E-6218", "description": "Below-deck unit on MV Kystfjord Antares rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-18 11:00"}, {"ticket_id": "MRL-103799", "created_at": "2025-11-17 06:13", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Mistral Vega", "imo": "IMO 9239123", "subject": "Antenna fault on MV Mistral Vega", "description": "ETO on MV Mistral Vega reports antenna stuck in azimuth, fault code E-8970. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-20 21:00"}, {"ticket_id": "MRL-103805", "created_at": "2025-11-17 09:50", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Carrier", "imo": "IMO 9556090", "subject": "Crew wifi vouchers not working on MV Polar Carrier", "description": "Good day,\n\nCaptain of MV Polar Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-18 13:00"}, {"ticket_id": "MRL-103796", "created_at": "2025-11-17 10:17", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "Contract documents request - Tirreno Blu Navigazione", "description": "Please send the current signed contract and SLA annex for Tirreno Blu Navigazione, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-23 09:00"}, {"ticket_id": "MRL-103797", "created_at": "2025-11-17 12:39", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Invoice query - Haeryu Ocean Lines", "description": "We do not recognise line items on the latest invoice for MV Amber Dawn. Can you send a breakdown per service? Regards, Accounts team, Haeryu Ocean Lines.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-24 20:00"}, {"ticket_id": "MRL-103798", "created_at": "2025-11-17 18:37", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Beacon", "imo": "IMO 9109122", "subject": "MV Coral Beacon: complete loss of connectivity", "description": "Complete outage on MV Coral Beacon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-17 12:00"}, {"ticket_id": "MRL-103802", "created_at": "2025-11-17 19:21", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Zephyr Tern", "imo": "IMO 9745732", "subject": "Sealink Cyber alert on MV Zephyr Tern", "description": "Master of MV Zephyr Tern reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-19 01:00"}, {"ticket_id": "MRL-103800", "created_at": "2025-11-17 19:45", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Amber Crest", "imo": "IMO 9239812", "subject": "Installation schedule for MT Amber Crest", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-22 02:00"}, {"ticket_id": "MRL-103804", "created_at": "2025-11-17 21:00", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Emerald Petrel", "imo": "IMO 9719317", "subject": "Contract documents request - Botnia Ice Class Oy", "description": "Do you have LEO coverage in Gulf of Oman? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-19 01:00"}, {"ticket_id": "MRL-103801", "created_at": "2025-11-17 21:30", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Baltic Carrier", "imo": "IMO 9752498", "subject": "Activate crew wifi package on MT Baltic Carrier", "description": "MT Baltic Carrier goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-19 14:00"}, {"ticket_id": "MRL-103810", "created_at": "2025-11-18 03:48", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Contract documents request - Polarlys Tank AS", "description": "Good day,\n\nDo you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nTechnical Dept, Polarlys Tank AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-20 17:00"}, {"ticket_id": "MRL-103814", "created_at": "2025-11-18 08:32", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Baltic Lyra", "imo": "IMO 9257943", "subject": "QUESTION ABOUT CHARGES FOR MV BALTIC LYRA", "description": "The overage charges for MV Baltic Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-19 16:00"}, {"ticket_id": "MRL-103809", "created_at": "2025-11-18 09:03", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Emerald Pioneer", "imo": "IMO 9273557", "subject": "Credit note request Levantine Crescent Shipping", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103807", "created_at": "2025-11-18 09:04", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Baltic Altair", "imo": "IMO 9843027", "subject": "Crew data quota question - MV Baltic Altair", "description": "Captain of MV Baltic Altair asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-27 07:00"}, {"ticket_id": "MRL-103811", "created_at": "2025-11-18 11:55", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "Spare part request - MT Solstice Lagoon", "description": "Hello,\n\nETO on MT Solstice Lagoon reports antenna stuck in azimuth, fault code E-7069. Manual repointing works temporarily. Requesting service visit in Stavanger.\n\nThanks and regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-19 21:00"}, {"ticket_id": "MRL-103813", "created_at": "2025-11-18 12:17", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Baltic Crest", "imo": "IMO 9311206", "subject": "Coverage question Norwegian Sea", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-26 12:00"}, {"ticket_id": "MRL-103808", "created_at": "2025-11-18 19:23", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Atoll", "imo": "IMO 9312157", "subject": "Suspicious traffic flagged - MV Cobalt Atoll", "description": "Good day,\n\nCyber dashboard raised alert E-7317 for MV Cobalt Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nMarine Superintendent, Baltic Amber Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-18 11:00"}, {"ticket_id": "MRL-103812", "created_at": "2025-11-18 20:28", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Contract documents request - Botnia Ice Class Oy", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-23 17:00"}, {"ticket_id": "MRL-103806", "created_at": "2025-11-18 22:21", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Mistral Voyager", "imo": "IMO 9259953", "subject": "Portal access for new ops manager - Øresund Bulk ApS", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Øresund Bulk ApS fleet. Can you set up an account?\n\nBrgds,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-24 10:00"}, {"ticket_id": "MRL-103829", "created_at": "2025-11-19 01:43", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Sapphire Spirit", "imo": "IMO 9515747", "subject": "Contract documents request - Kowloon Pearl Navigation", "description": "Do you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-23 09:00"}, {"ticket_id": "MRL-103817", "created_at": "2025-11-19 06:52", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "No link on MV Cobalt Tern since 0400 UTC", "description": "Complete outage on MV Cobalt Tern. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-19 09:00"}, {"ticket_id": "MRL-103816", "created_at": "2025-11-19 06:54", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Nordic Navigator", "imo": "IMO 9522441", "subject": "Suspicious traffic flagged - MT Nordic Navigator", "description": "Cyber dashboard raised alert E-6222 for MT Nordic Navigator: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-20 09:00"}, {"ticket_id": "MRL-103819", "created_at": "2025-11-19 07:11", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "FV Sirocco Current - link keeps dropping since yesterday", "description": "We see repeated link drops on FV Sirocco Current. Modem log shows error E-6635 every few hours. Vessel currently Norwegian Sea. ETA next port Hamburg.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-21 17:00"}, {"ticket_id": "MRL-103826", "created_at": "2025-11-19 10:00", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Arctic Lagoon", "imo": "IMO 9212254", "subject": "PHISHING ATTEMPT REPORTED BY MV ARCTIC LAGOON CREW", "description": "Dear support team,\n\nCyber dashboard raised alert E-3816 for MV Arctic Lagoon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nMarine Superintendent, Atlântico Azul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-20 18:00"}, {"ticket_id": "MRL-103824", "created_at": "2025-11-19 10:44", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Sirocco Pioneer", "imo": "IMO 9805104", "subject": "Antenna fault on MV Sirocco Pioneer", "description": "ETO on MV Sirocco Pioneer reports antenna stuck in azimuth, fault code E-1346. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-19 21:00"}, {"ticket_id": "MRL-103830", "created_at": "2025-11-19 11:19", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "Phishing attempt reported by MV Aurora Wave crew", "description": "Cyber dashboard raised alert E-1594 for MV Aurora Wave: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-20 05:00"}, {"ticket_id": "MRL-103825", "created_at": "2025-11-19 15:42", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Sapphire Lyra", "imo": "IMO 9386536", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-22 09:00"}, {"ticket_id": "MRL-103823", "created_at": "2025-11-19 16:02", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Beacon", "imo": "IMO 9377183", "subject": "Spare part request - MT Coral Beacon", "description": "Below-deck unit on MT Coral Beacon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-28 10:00"}, {"ticket_id": "MRL-103821", "created_at": "2025-11-19 16:50", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Tide", "imo": "IMO 9626948", "subject": "Crew wifi vouchers not working on MV Cobalt Tide", "description": "Captain of MV Cobalt Tide asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-25 01:00"}, {"ticket_id": "MRL-103815", "created_at": "2025-11-19 18:33", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "Antenna fault on FV Equinox Navigator", "description": "After heavy weather the radome on FV Equinox Navigator has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-20 11:00"}, {"ticket_id": "MRL-103820", "created_at": "2025-11-19 19:10", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "Portal access for new ops manager - Kattegat Container Line", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Kattegat Container Line, we cannot locate our copy.\n\nThanks and regards,\nDPA, Kattegat Container Line", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-26 20:00"}, {"ticket_id": "MRL-103822", "created_at": "2025-11-19 20:29", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Mistral Navigator", "imo": "IMO 9833424", "subject": "Suspend service on MV Mistral Navigator during dry dock", "description": "Please upgrade MV Mistral Navigator to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-25 00:00"}, {"ticket_id": "MRL-103827", "created_at": "2025-11-19 21:06", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "MT Scarlet Spirit: slow connection and packet loss", "description": "Hi support team,\n\nPerformance on MT Scarlet Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-22 01:00"}, {"ticket_id": "MRL-103818", "created_at": "2025-11-19 23:25", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Golden Comet", "imo": "IMO 9561289", "subject": "Spare part request - FV Golden Comet", "description": "ETO on FV Golden Comet reports antenna stuck in azimuth, fault code E-6536. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-20 20:00"}, {"ticket_id": "MRL-103828", "created_at": "2025-11-19 23:30", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Harmattan Lyra", "imo": "IMO 9237242", "subject": "Crew wifi vouchers not working on MT Harmattan Lyra", "description": "Good day,\n\nCaptain of MT Harmattan Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nFleet Ops, Thraki Product Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-29 00:00"}, {"ticket_id": "MRL-103840", "created_at": "2025-11-20 01:48", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Amber Lyra", "imo": "IMO 9275957", "subject": "MV Amber Lyra - link keeps dropping since yesterday", "description": "Hello,\n\nWe see repeated link drops on MV Amber Lyra. Modem log shows error E-7937 every few hours. Vessel currently Gibraltar. ETA next port Piraeus.\n\nBrgds,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-20 21:00"}, {"ticket_id": "MRL-103841", "created_at": "2025-11-20 02:06", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-22 15:00"}, {"ticket_id": "MRL-103839", "created_at": "2025-11-20 02:37", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Aurora Orion", "imo": "IMO 9122502", "subject": "Commissioning report pending - MV Aurora Orion", "description": "Commissioning on MV Aurora Orion completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-27 07:00"}, {"ticket_id": "MRL-103836", "created_at": "2025-11-20 05:06", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Iron Atoll", "imo": "IMO 9562790", "subject": "MV Iron Atoll: BDU fault code E-7125", "description": "After heavy weather the radome on MV Iron Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-27 19:00"}, {"ticket_id": "MRL-103832", "created_at": "2025-11-20 07:21", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "High latency reported by master, MV Iron Wave", "description": "We see repeated link drops on MV Iron Wave. Modem log shows error E-6015 every few hours. Vessel currently Baltic Sea. ETA next port Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-24 02:00"}, {"ticket_id": "MRL-103838", "created_at": "2025-11-20 07:32", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Albatross", "imo": "IMO 9364875", "subject": "MV Sapphire Albatross: slow connection and packet loss", "description": "Performance on MV Sapphire Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-21 21:00"}, {"ticket_id": "MRL-103834", "created_at": "2025-11-20 08:50", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Sapphire Lyra", "imo": "IMO 9543794", "subject": "Portal access for new ops manager - Lofoten Havfiske AS", "description": "Our new operations manager needs portal access for the Lofoten Havfiske AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-28 12:00"}, {"ticket_id": "MRL-103835", "created_at": "2025-11-20 13:40", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Carrier", "imo": "IMO 9276212", "subject": "Portal access for new ops manager - Nordhav Offshore AS", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-25 21:00"}, {"ticket_id": "MRL-103843", "created_at": "2025-11-20 15:28", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Current", "imo": "IMO 9309253", "subject": "Activate crew wifi package on MV Coral Current", "description": "We need the crew welfare package activated on MV Coral Current before next crew change in Rotterdam.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-24 02:00"}, {"ticket_id": "MRL-103842", "created_at": "2025-11-20 18:24", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Navigator", "imo": "IMO 9373096", "subject": "Commissioning report pending - MV Levante Navigator", "description": "Hi support team,\n\nWhen can the install team board MV Levante Navigator in Valletta? Vessel alongside for 5 days from Monday.\n\nBrgds,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-28 06:00"}, {"ticket_id": "MRL-103845", "created_at": "2025-11-20 19:42", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Harmattan Orion", "imo": "IMO 9278935", "subject": "Sealink Cybre alert on MV Harmattan Orion", "description": "Dear support team,\n\nCyber dashboard raised alert E-5040 for MV Harmattan Orion: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103844", "created_at": "2025-11-20 20:21", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Golden Petrel", "imo": "IMO 9734604", "subject": "Slow crew internet on MT Golden Petrel", "description": "Crew on MT Golden Petrel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-28 08:00"}, {"ticket_id": "MRL-103831", "created_at": "2025-11-20 20:33", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "Contract documents request - Pearl Dhow Shipping WLL", "description": "Please send the current signed contract and SLA annex for Pearl Dhow Shipping WLL, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-25 08:00"}, {"ticket_id": "MRL-103837", "created_at": "2025-11-20 21:11", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Atoll", "imo": "IMO 9132698", "subject": "Spare part request - MV Amber Atoll", "description": "ETO on MV Amber Atoll reports antenna stuck in azimuth, fault code E-1052. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103833", "created_at": "2025-11-20 23:28", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Dawn", "imo": "IMO 9288150", "subject": "Activate crew wifi package on MV Sapphire Dawn", "description": "Good day,\n\nWe need the crew welfare package activated on MV Sapphire Dawn before next crew change in Hamburg.\n\nBrgds,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-27 05:00"}, {"ticket_id": "MRL-103847", "created_at": "2025-11-21 03:13", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Polar Meteor", "imo": "IMO 9846201", "subject": "Portal access for new ops manager - Agulhas Current Shipping", "description": "Please send the current signed contract and SLA annex for Agulhas Current Shipping, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-23 00:00"}, {"ticket_id": "MRL-103857", "created_at": "2025-11-21 03:46", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "MV Harmattan Falcon: slow connection and packet loss", "description": "Performance on MV Harmattan Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-21 10:00"}, {"ticket_id": "MRL-103854", "created_at": "2025-11-21 03:54", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Nordic Trader", "imo": "IMO 9261554", "subject": "High latency reported by master, MV Nordic Trader", "description": "We see repeated link drops on MV Nordic Trader. Modem log shows error E-3010 every few hours. Vessel currently Baltic Sea. ETA next port Antwerp.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-23 15:00"}, {"ticket_id": "MRL-103860", "created_at": "2025-11-21 06:14", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "MV Cobalt Tern - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Cobalt Tern. Modem log shows error E-7229 every few hours. Vessel currently Mid Atlantic. ETA next port Cape Town.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-22 10:00"}, {"ticket_id": "MRL-103850", "created_at": "2025-11-21 10:08", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Arctic Beacon", "imo": "IMO 9270696", "subject": "Suspicious traffic flagged - MV Arctic Beacon", "description": "Master of MV Arctic Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-22 22:00"}, {"ticket_id": "MRL-103856", "created_at": "2025-11-21 10:53", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Aurora Atoll", "imo": "IMO 9630250", "subject": "Activate crew wifi package on MV Aurora Atoll", "description": "Please upgrade MV Aurora Atoll to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-24 21:00"}, {"ticket_id": "MRL-103859", "created_at": "2025-11-21 13:17", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Pioneer", "imo": "IMO 9399492", "subject": "Coverage question North Sea", "description": "Dear support team,\n\nDo you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-23 17:00"}, {"ticket_id": "MRL-103849", "created_at": "2025-11-21 13:31", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "When can the install team board our vessel in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-26 13:00"}, {"ticket_id": "MRL-103853", "created_at": "2025-11-21 13:45", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Guardian", "imo": "IMO 9882073", "subject": "High latency reported by master, MV Baltic Guardian", "description": "Master on MV Baltic Guardian (IMO 9882073) reports very slow internet since Cape Town departure. SNR fluctuating around 4.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-30 23:00"}, {"ticket_id": "MRL-103852", "created_at": "2025-11-21 14:21", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Nordic Trader", "imo": "IMO 9261554", "subject": "No link on MV Nordic Trader since 0400 UTC", "description": "Hi support team,\n\nComplete outage on MV Nordic Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-22 02:00"}, {"ticket_id": "MRL-103848", "created_at": "2025-11-21 15:52", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Orion", "imo": "IMO 9561057", "subject": "Coverage question Norwegian Sea", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Al Mirfa Offshore Marine, we cannot locate our copy.\n\nBrgds,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-24 10:00"}, {"ticket_id": "MRL-103861", "created_at": "2025-11-21 17:28", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Trader", "imo": "IMO 9664146", "subject": "Spare part request - MV Arctic Trader", "description": "After heavy weather the radome on MV Arctic Trader has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-26 19:00"}, {"ticket_id": "MRL-103858", "created_at": "2025-11-21 18:00", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "MV Austral Petrel: slow connection and packet loss", "description": "We see repeated link drops on MV Austral Petrel. Modem log shows error E-7097 every few hours. Vessel currently Red Sea. ETA next port Stavanger.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-28 15:00"}, {"ticket_id": "MRL-103851", "created_at": "2025-11-21 21:12", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-22 00:00"}, {"ticket_id": "MRL-103855", "created_at": "2025-11-21 22:12", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Antenna fault on MV Kystfjord Norma", "description": "ETO on MV Kystfjord Norma reports antenna stuck in azimuth, fault code E-4632. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-23 15:00"}, {"ticket_id": "MRL-103846", "created_at": "2025-11-21 23:37", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Iron Navigator", "imo": "IMO 9582403", "subject": "Spare part request - MT Iron Navigator", "description": "ETO on MT Iron Navigator reports antenna stuck in azimuth, fault code E-1866. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-23 20:00"}, {"ticket_id": "MRL-103866", "created_at": "2025-11-22 02:57", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Meridian Carrier", "imo": "IMO 9226310", "subject": "Question about charges for MT Meridian Carrier", "description": "We do not recognise line items on the latest invoice for MT Meridian Carrier. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-27 19:00"}, {"ticket_id": "MRL-103873", "created_at": "2025-11-22 03:16", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "Suspend service on FV Levante Rigel during dry dock", "description": "Hello,\n\nFV Levante Rigel goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nMarine Superintendent, Lofoten Havfiske AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-30 22:00"}, {"ticket_id": "MRL-103864", "created_at": "2025-11-22 03:32", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "Spare part request - MV Polar Reef", "description": "Hello,\n\nBelow-deck unit on MV Polar Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?\n\nBest regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-30 18:00"}, {"ticket_id": "MRL-103872", "created_at": "2025-11-22 05:25", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Coral Orion", "imo": "IMO 9154218", "subject": "Degraded VSAT performance on MV Coral Orion", "description": "Dear support team,\n\nWe see repeated link drops on MV Coral Orion. Modem log shows error E-9515 every few hours. Vessel currently Baltic Sea. ETA next port Tanjung Pelepas.\n\nThanks and regards,\nTechnical Dept, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-30 08:00"}, {"ticket_id": "MRL-103862", "created_at": "2025-11-22 06:47", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-23 03:00"}, {"ticket_id": "MRL-103865", "created_at": "2025-11-22 09:48", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Altair", "imo": "IMO 9233416", "subject": "Crew wifi vouchers not working on MV Zephyr Altair", "description": "Crew on MV Zephyr Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-28 20:00"}, {"ticket_id": "MRL-103867", "created_at": "2025-11-22 11:11", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Boreal Altair", "imo": "IMO 9468619", "subject": "NO LINK ON MV BOREAL ALTAIR SINCE 0400 UTC", "description": "Good day,\n\nComplete outage on MV Boreal Altair. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nDPA, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-23 12:00"}, {"ticket_id": "MRL-103868", "created_at": "2025-11-22 13:07", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Nordic Altair", "imo": "IMO 9114799", "subject": "Slow crew internet on MV Nordic Altair", "description": "Crew on MV Nordic Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-25 16:00"}, {"ticket_id": "MRL-103874", "created_at": "2025-11-22 13:44", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "Phishing attempt reported by MV Coral Navigator crew", "description": "Master of MV Coral Navigator reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-30 08:00"}, {"ticket_id": "MRL-103863", "created_at": "2025-11-22 14:07", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "High latency reported by master, MV Cobalt Vega", "description": "Good day,\n\nPerformance on MV Cobalt Vega degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-29 19:00"}, {"ticket_id": "MRL-103869", "created_at": "2025-11-22 17:19", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Amber Lagoon", "imo": "IMO 9116694", "subject": "Spare part request - MV Amber Lagoon", "description": "After heavy weather the radome on MV Amber Lagoon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-24 00:00"}, {"ticket_id": "MRL-103871", "created_at": "2025-11-22 18:18", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "Spare part erquest - MT Austral Pioneer", "description": "ETO on MT Austral Pioneer reports antenna stuck in azimuth, fault code E-6733. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-30 18:00"}, {"ticket_id": "MRL-103870", "created_at": "2025-11-22 22:57", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Breeze", "imo": "IMO 9591844", "subject": "Portal access for new ops manager - Aegean Meltemi Lines", "description": "Please send the current signed contract and SLA annex for Aegean Meltemi Lines, we cannot locate our copy.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103881", "created_at": "2025-11-23 03:11", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "Antenna fault on MV Azure Dawn", "description": "After heavy weather the radome on MV Azure Dawn has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-24 08:00"}, {"ticket_id": "MRL-103886", "created_at": "2025-11-23 07:19", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Crest", "imo": "IMO 9420203", "subject": "Portal access for new ops manager - Waddenzee Offshore BV", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-02 18:00"}, {"ticket_id": "MRL-103888", "created_at": "2025-11-23 07:50", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Rigel", "imo": "IMO 9634684", "subject": "Commissioning report pending - MV Ivory Rigel", "description": "We are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-24 10:00"}, {"ticket_id": "MRL-103889", "created_at": "2025-11-23 09:15", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Zephyr Guardian", "imo": "IMO 9110107", "subject": "Sealink Cyber alert on MV Zephyr Guardian", "description": "Hi support team,\n\nMaster of MV Zephyr Guardian reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nDPA, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-29 17:00"}, {"ticket_id": "MRL-103876", "created_at": "2025-11-23 09:36", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "MV Coral Vega: BDU fault code E-3783", "description": "Below-deck unit on MV Coral Vega rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-24 03:00"}, {"ticket_id": "MRL-103885", "created_at": "2025-11-23 10:24", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "Crew wifi vouchers not working on MV Solstice Wave", "description": "Hello,\n\nCrew wifi on MV Solstice Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Riau Straits Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-29 23:00"}, {"ticket_id": "MRL-103884", "created_at": "2025-11-23 10:27", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "MV Crimson Carrier - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Crimson Carrier. Modem log shows error E-7006 every few hours. Vessel currently South China Sea. ETA next port Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-29 01:00"}, {"ticket_id": "MRL-103878", "created_at": "2025-11-23 11:16", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Coral Comet", "imo": "IMO 9297101", "subject": "Slow crew internet on MV Coral Comet", "description": "Captain of MV Coral Comet asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-30 20:00"}, {"ticket_id": "MRL-103883", "created_at": "2025-11-23 12:16", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Crest", "imo": "IMO 9288631", "subject": "Suspend service on MV Crimson Crest during dry dock", "description": "Please upgrade MV Crimson Crest to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-02 21:00"}, {"ticket_id": "MRL-103890", "created_at": "2025-11-23 13:25", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Guardian", "imo": "IMO 9783980", "subject": "MV Silver Guardian - link keeps dropping since yesterday", "description": "Hi support team,\n\nPerformance on MV Silver Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-23 22:00"}, {"ticket_id": "MRL-103875", "created_at": "2025-11-23 13:27", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Activate crew wifi package on MV Kystfjord Norma", "description": "Hi support team,\n\nPlease upgrade MV Kystfjord Norma to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-25 12:00"}, {"ticket_id": "MRL-103879", "created_at": "2025-11-23 14:50", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "CREDIT NOTE REQUEST ADRIATIC SUN FERRIES", "description": "We do not recognise line items on the latest invoice for MV Silver Meteor. Can you send a breakdown per service? Regards, Accounts team, Adriatic Sun Ferries.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-25 10:00"}, {"ticket_id": "MRL-103882", "created_at": "2025-11-23 15:14", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "High latency reported by master, M VNordic Atoll", "description": "Dear support team,\n\nPerformance on MV Nordic Atoll degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-24 03:00"}, {"ticket_id": "MRL-103877", "created_at": "2025-11-23 17:52", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Tern", "imo": "IMO 9389679", "subject": "MV Golden Tern: slow connection and packet loss", "description": "Performance on MV Golden Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-24 00:00"}, {"ticket_id": "MRL-103880", "created_at": "2025-11-23 19:42", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Zephyr Horizon", "imo": "IMO 9600310", "subject": "New build connectivity setup Elbstrom Reederei GmbH", "description": "When can the install team board MV Zephyr Horizon in Antwerp? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-24 08:00"}, {"ticket_id": "MRL-103887", "created_at": "2025-11-23 21:08", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Beacon", "imo": "IMO 9817614", "subject": "Crew wifi vouchers not working on MV Emerald Beacon", "description": "Crew wifi on MV Emerald Beacon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-30 17:00"}, {"ticket_id": "MRL-103899", "created_at": "2025-11-24 03:25", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "Commissioning report pending - MV Nordic Petrel", "description": "Commissioning on MV Nordic Petrel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-27 04:00"}, {"ticket_id": "MRL-103891", "created_at": "2025-11-24 03:30", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Meridian Orion", "imo": "IMO 9498717", "subject": "Spare part request - MV Meridian Orion", "description": "ETO on MV Meridian Orion reports antenna stuck in azimuth, fault code E-5862. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-28 17:00"}, {"ticket_id": "MRL-103896", "created_at": "2025-11-24 08:42", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Nordic Current", "imo": "IMO 9851270", "subject": "Slow crew internet on MV Nordic Current", "description": "Crew on MV Nordic Current cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-03 19:00"}, {"ticket_id": "MRL-103898", "created_at": "2025-11-24 09:16", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Tern", "imo": "IMO 9273052", "subject": "Crew data quota question - MV Arctic Tern", "description": "Good day,\n\nCrew on MV Arctic Tern cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nTechnical Dept, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-103893", "created_at": "2025-11-24 11:57", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "MT Aurora Orion: BDU fault code E-7961", "description": "Below-deck unit on MT Aurora Orion rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-03 13:00"}, {"ticket_id": "MRL-103895", "created_at": "2025-11-24 21:41", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Levante Tide", "imo": "IMO 9332664", "subject": "Crew wifi vouchers not working on MV Levante Tide", "description": "Good day,\n\nCrew wifi on MV Levante Tide unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-02 12:00"}, {"ticket_id": "MRL-103897", "created_at": "2025-11-24 23:12", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vela", "imo": "IMO 9461764", "subject": "Slow crew internet on MV Kystfjord Vela", "description": "Crew on MV Kystfjord Vela cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-03 06:00"}, {"ticket_id": "MRL-103894", "created_at": "2025-11-24 23:15", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Dawn", "imo": "IMO 9283693", "subject": "PLAN CHANGE REQUEST FOR MT AMBER DAWN", "description": "We need the crew welfare package activated on MT Amber Dawn before next crew change in Colombo.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-29 16:00"}, {"ticket_id": "MRL-103892", "created_at": "2025-11-24 23:34", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Silver Vega", "imo": "IMO 9415129", "subject": "Slow crew internet on MV Silver Vega", "description": "Crew wifi on MV Silver Vega unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-01 01:00"}, {"ticket_id": "MRL-103901", "created_at": "2025-11-25 05:40", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "MV Baltic Trader: slow connection and packet loss", "description": "Hi support team,\n\nMaster on MV Baltic Trader (IMO 9458092) reports very slow internet since Jebel Ali departure. SNR fluctuating around 7.9 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nMarine Superintendent, Cantábrico Naviera SA", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-25 13:00"}, {"ticket_id": "MRL-103903", "created_at": "2025-11-25 08:20", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-6964. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-25 09:00"}, {"ticket_id": "MRL-103907", "created_at": "2025-11-25 09:11", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Tramontane Altair", "imo": "IMO 9338876", "subject": "Spare part request - MV Tramontane Altair", "description": "After heavy weather the radome on MV Tramontane Altair has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-04 04:00"}, {"ticket_id": "MRL-103908", "created_at": "2025-11-25 15:08", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "High latency reported by master, MV Austral Lagoon", "description": "Performance on MV Austral Lagoon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-04 00:00"}, {"ticket_id": "MRL-103905", "created_at": "2025-11-25 17:22", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Trader", "imo": "IMO 9195042", "subject": "MV IRON TRADER: BDU FAULT CODE E-7594", "description": "Below-deck unit on MV Iron Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-27 14:00"}, {"ticket_id": "MRL-103904", "created_at": "2025-11-25 20:13", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Ivory Meteor", "imo": "IMO 9137349", "subject": "MV Ivory Meteor: slow connection and packet loss", "description": "We see repeated link drops on MV Ivory Meteor. Modem log shows error E-8849 every few hours. Vessel currently Arabian Sea. ETA next port Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-02 04:00"}, {"ticket_id": "MRL-103906", "created_at": "2025-11-25 20:24", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Austral Orion", "imo": "IMO 9493949", "subject": "New build connectivity setup Agulhas Current Shipping", "description": "We are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-29 05:00"}, {"ticket_id": "MRL-103902", "created_at": "2025-11-25 20:42", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Wave", "imo": "IMO 9369033", "subject": "MV SILVER WAVE: COMPLETE LOSS OF CONNECTIVITY", "description": "Good day,\n\nComplete outage on MV Silver Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-27 00:00"}, {"ticket_id": "MRL-103900", "created_at": "2025-11-25 22:53", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Boreal Atoll", "imo": "IMO 9240914", "subject": "Question about charges for MV Boreal Atoll", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Karpas Maritime Ltd fleet, our auditors are asking.\n\nThanks and regards,\nFleet Ops, Karpas Maritime Ltd", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-28 16:00"}, {"ticket_id": "MRL-103911", "created_at": "2025-11-26 00:13", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "Crew wifi vouchers not working on MV Kystfjord Hydra", "description": "Crew on MV Kystfjord Hydra cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-27 02:00"}, {"ticket_id": "MRL-103926", "created_at": "2025-11-26 01:58", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV SCARLET ALTAIR", "description": "Good day,\n\nMaster of MV Scarlet Altair reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-01 14:00"}, {"ticket_id": "MRL-103909", "created_at": "2025-11-26 03:07", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "High latency reported by master, MV Ostro Meteor", "description": "Master on MV Ostro Meteor (IMO 9435973) reports very slow internet since Busan departure. SNR fluctuating around 8.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-05 23:00"}, {"ticket_id": "MRL-103921", "created_at": "2025-11-26 04:57", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "Spare part request - MV Crimson Trader", "description": "Hi support team,\n\nBelow-deck unit on MV Crimson Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?\n\nBrgds,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-01 01:00"}, {"ticket_id": "MRL-103923", "created_at": "2025-11-26 05:09", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-29 00:00"}, {"ticket_id": "MRL-103916", "created_at": "2025-11-26 08:42", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Star", "imo": "IMO 9601754", "subject": "Invoice query - Gascogne Gaz Maritime", "description": "Requesting a copy of all invoices for the last quarter for Gascogne Gaz Maritime fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-02 11:00"}, {"ticket_id": "MRL-103919", "created_at": "2025-11-26 08:48", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Atoll", "imo": "IMO 9651010", "subject": "Antenna fault on MV Baltic Atoll", "description": "After heavy weather the radome on MV Baltic Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2025-11-30 02:00"}, {"ticket_id": "MRL-103917", "created_at": "2025-11-26 09:34", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "Hello,\n\nComplete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-26 11:00"}, {"ticket_id": "MRL-103918", "created_at": "2025-11-26 09:49", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Tramontane Breeze", "imo": "IMO 9864710", "subject": "Slow crew internet on MT Tramontane Breeze", "description": "Crew wifi on MT Tramontane Breeze unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-28 14:00"}, {"ticket_id": "MRL-103912", "created_at": "2025-11-26 10:53", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Horizon", "imo": "IMO 9539339", "subject": "Coverage question Mid Atlantic", "description": "Please send the current signed contract and SLA annex for Riau Straits Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-28 21:00"}, {"ticket_id": "MRL-103924", "created_at": "2025-11-26 11:57", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Baltic Altair", "imo": "IMO 9843027", "subject": "URGENT - MV Baltic Altair offline", "description": "Hi support team,\n\nComplete outage on MV Baltic Altair. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Waddenzee Offshore BV", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-26 06:00"}, {"ticket_id": "MRL-103910", "created_at": "2025-11-26 12:51", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Boreal Beacon", "imo": "IMO 9120346", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV BOREAL BEACON", "description": "Good day,\n\nCrew on MV Boreal Beacon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-30 12:00"}, {"ticket_id": "MRL-103922", "created_at": "2025-11-26 15:48", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Trader", "imo": "IMO 9195042", "subject": "URGENT - MV Iron Trader offline", "description": "Hi support team,\n\nComplete outage on MV Iron Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Aegean Meltemi Lines", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-26 10:00"}, {"ticket_id": "MRL-103913", "created_at": "2025-11-26 18:46", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sirocco Lyra", "imo": "IMO 9461673", "subject": "High latency reported by master, MV Sirocco Lyra", "description": "Hi support team,\n\nWe see repeated link drops on MV Sirocco Lyra. Modem log shows error E-2299 every few hours. Vessel currently South China Sea. ETA next port Colombo.\n\nThanks and regards,\nTechnical Dept, Botnia Ice Class Oy", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-26 11:00"}, {"ticket_id": "MRL-103915", "created_at": "2025-11-26 19:31", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Arctic Atoll", "imo": "IMO 9343065", "subject": "Plan change request for MV Arctic Atoll", "description": "We need the crew welfare package activated on MV Arctic Atoll before next crew change in Rotterdam.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-04 16:00"}, {"ticket_id": "MRL-103927", "created_at": "2025-11-26 19:39", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Austral Tide", "imo": "IMO 9423877", "subject": "MV Austral Tide: slow connection and packet loss", "description": "Performance on MV Austral Tide degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-27 05:00"}, {"ticket_id": "MRL-103914", "created_at": "2025-11-26 19:47", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "Suspicious traffic flagged - MV Zephyr Lyra", "description": "Dear support team,\n\nCyber dashboard raised alert E-9418 for MV Zephyr Lyra: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-26 15:00"}, {"ticket_id": "MRL-103925", "created_at": "2025-11-26 21:43", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Reef", "imo": "IMO 9378008", "subject": "Antenna fault on MV Meridian Reef", "description": "Good day,\n\nETO on MV Meridian Reef reports antenna stuck in azimuth, fault code E-1826. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nBest regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-30 13:00"}, {"ticket_id": "MRL-103920", "created_at": "2025-11-26 23:45", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "When can the install team board our vessel in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-30 20:00"}, {"ticket_id": "MRL-103936", "created_at": "2025-11-27 01:02", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Falcon", "imo": "IMO 9541930", "subject": "High latency reported by master, MV Meridian Falcon", "description": "Dear support team,\n\nPerformance on MV Meridian Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-11-28 16:00"}, {"ticket_id": "MRL-103933", "created_at": "2025-11-27 01:34", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Emerald Navigator", "imo": "IMO 9169677", "subject": "Crew data quota question - MT Emerald Navigator", "description": "Captain of MT Emerald Navigator asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-28 00:00"}, {"ticket_id": "MRL-103937", "created_at": "2025-11-27 03:04", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "Contract documents request - Adriatic Sun Ferries", "description": "Dear support team,\n\nDo you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.\n\nBest regards,\nFleet Ops, Adriatic Sun Ferries", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-11-29 17:00"}, {"ticket_id": "MRL-103943", "created_at": "2025-11-27 05:10", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Altair", "imo": "IMO 9532501", "subject": "No link on MV Harmattan Altair since 0400 UTC", "description": "MV Harmattan Altair (IMO 9532501) has no connectivity at all. Antenna status LED red, error E-6429. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-27 03:00"}, {"ticket_id": "MRL-103945", "created_at": "2025-11-27 07:57", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Sapphire Altair", "imo": "IMO 9131280", "subject": "Spare part request - MV Sapphire Altair", "description": "After heavy weather the radome on MV Sapphire Altair has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-02 00:00"}, {"ticket_id": "MRL-103942", "created_at": "2025-11-27 08:20", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Golden Beacon", "imo": "IMO 9749855", "subject": "Installation schedule for MV Golden Beacon", "description": "When can the install team board MV Golden Beacon in Aberdeen? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-30 22:00"}, {"ticket_id": "MRL-103932", "created_at": "2025-11-27 10:42", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Trader", "imo": "IMO 9348376", "subject": "URGENT - MV Solstice Trader offline", "description": "Complete outage on MV Solstice Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-27 11:00"}, {"ticket_id": "MRL-103941", "created_at": "2025-11-27 11:18", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Meteor", "imo": "IMO 9372585", "subject": "Spare part request - MV Zephyr Meteor", "description": "After heavy weather the radome on MV Zephyr Meteor has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-11-28 10:00"}, {"ticket_id": "MRL-103929", "created_at": "2025-11-27 12:41", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Master on our vessel () reports very slow internet since Busan departure. SNR fluctuating around 7.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-11-28 21:00"}, {"ticket_id": "MRL-103928", "created_at": "2025-11-27 13:06", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Crimson Current", "imo": "IMO 9404821", "subject": "Credit note request Delta Maas Shipping BV", "description": "We do not recognise line items on the latest invoice for MV Crimson Current. Can you send a breakdown per service? Regards, Accounts team, Delta Maas Shipping BV.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-04 06:00"}, {"ticket_id": "MRL-103931", "created_at": "2025-11-27 17:24", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Cyber dashboard raised alert E-4338 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-27 06:00"}, {"ticket_id": "MRL-103935", "created_at": "2025-11-27 17:59", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Carrier", "imo": "IMO 9887724", "subject": "MV Levante Carrier - link keeps dropping since yesterday", "description": "Performance on MV Levante Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-27 10:00"}, {"ticket_id": "MRL-103938", "created_at": "2025-11-27 19:15", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Spirit", "imo": "IMO 9765641", "subject": "CREDIT NOTE REQUEST CANTÁBRICO NAVIERA SA", "description": "The overage charges for MV Cobalt Spirit look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-103940", "created_at": "2025-11-27 19:45", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "Spare part request - MV Onyx Wave", "description": "After heavy weather the radome on MV Onyx Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-28 04:00"}, {"ticket_id": "MRL-103930", "created_at": "2025-11-27 19:54", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Harmattan Crest", "imo": "IMO 9832834", "subject": "High latency reported by master, MV Harmattna Crest", "description": "We see repeated link drops on MV Harmattan Crest. Modem log shows error E-1849 every few hours. Vessel currently Mediterranean. ETA next port Aberdeen.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-01 14:00"}, {"ticket_id": "MRL-103939", "created_at": "2025-11-27 20:25", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Meridian Star", "imo": "IMO 9384291", "subject": "Degraded VSAT performance on MV Meridian Star", "description": "Performance on MV Meridian Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-02 15:00"}, {"ticket_id": "MRL-103944", "created_at": "2025-11-27 20:51", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Aurora Breeze", "imo": "IMO 9336476", "subject": "Installation schedule for MV Aurora Breeze", "description": "We are adding a newbuild to the fleet, delivery 2026-05. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-06 08:00"}, {"ticket_id": "MRL-103934", "created_at": "2025-11-27 22:28", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Polaris", "imo": "IMO 9822413", "subject": "Plan change request for MV Kystfjord Polaris", "description": "Hello,\n\nPlease upgrade MV Kystfjord Polaris to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-01 04:00"}, {"ticket_id": "MRL-103946", "created_at": "2025-11-28 01:13", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sirocco Wave", "imo": "IMO 9531193", "subject": "Commissioning report pending - MV Sirocco Wave", "description": "When can the install team board MV Sirocco Wave in Rotterdam? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-06 05:00"}, {"ticket_id": "MRL-103958", "created_at": "2025-11-28 01:29", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Guardian", "imo": "IMO 9593438", "subject": "MV Meridian Guardian: slow connection and packet loss", "description": "Good day,\n\nWe see repeated link drops on MV Meridian Guardian. Modem log shows error E-9274 every few hours. Vessel currently South China Sea. ETA next port Stavanger.\n\nBrgds,\nFleet Ops, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-29 01:00"}, {"ticket_id": "MRL-103949", "created_at": "2025-11-28 02:05", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Tramontane Falcon", "imo": "IMO 9703174", "subject": "Portal access for new ops manager - Aegean Meltemi Lines", "description": "Do you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-04 10:00"}, {"ticket_id": "MRL-103953", "created_at": "2025-11-28 07:42", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "Slow crew internet on MV Nordic Petrel", "description": "Captain of MV Nordic Petrel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-06 03:00"}, {"ticket_id": "MRL-103947", "created_at": "2025-11-28 07:44", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Hi support team,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-8799. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBrgds,\nMarine Superintendent, Adriatic Sun Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-29 08:00"}, {"ticket_id": "MRL-103952", "created_at": "2025-11-28 08:10", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Comet", "imo": "IMO 9690406", "subject": "Crew wifi vouchers not working on MT Meridian Comet", "description": "Hello,\n\nCrew wifi on MT Meridian Comet unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-04 05:00"}, {"ticket_id": "MRL-103951", "created_at": "2025-11-28 08:39", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "No link on FV Solstice Pioneer since 0400 UTC", "description": "Complete outage on FV Solstice Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-29 14:00"}, {"ticket_id": "MRL-103950", "created_at": "2025-11-28 08:46", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Amber Tern", "imo": "IMO 9817298", "subject": "No link on MV Amber Tern since 0400 UTC", "description": "MV Amber Tern (IMO 9817298) has no connectivity at all. Antenna status LED red, error E-9504. Vessel in Gulf of Oman. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-11-28 09:00"}, {"ticket_id": "MRL-103956", "created_at": "2025-11-28 10:23", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "Suspend service on MV Cobalt Reef during dry dock", "description": "Please upgrade MV Cobalt Reef to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-01 01:00"}, {"ticket_id": "MRL-103957", "created_at": "2025-11-28 14:04", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Ivory Reef", "imo": "IMO 9159854", "subject": "MV Ivory Reef: slow connection and packet loss", "description": "We see repeated link drops on MV Ivory Reef. Modem log shows error E-5120 every few hours. Vessel currently South Atlantic. ETA next port Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-07 03:00"}, {"ticket_id": "MRL-103959", "created_at": "2025-11-28 15:32", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "MV Silver Tern: complete loss of connectivity", "description": "Complete outage on MV Silver Tern. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-29 01:00"}, {"ticket_id": "MRL-103960", "created_at": "2025-11-28 16:23", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Current", "imo": "IMO 9323704", "subject": "Antenna fault on MV Polar Current", "description": "Good day,\n\nETO on MV Polar Current reports antenna stuck in azimuth, fault code E-3228. Manual repointing works temporarily. Requesting service visit in Shanghai.\n\nThanks and regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-29 16:00"}, {"ticket_id": "MRL-103954", "created_at": "2025-11-28 19:08", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Mistral Voyager", "imo": "IMO 9259953", "subject": "High latency reported by master, MV Mistral Voyager", "description": "Master on MV Mistral Voyager (IMO 9259953) reports very slow internet since Busan departure. SNR fluctuating around 5.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-02 21:00"}, {"ticket_id": "MRL-103948", "created_at": "2025-11-28 21:15", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Sapphire Altair", "imo": "IMO 9131280", "subject": "Coverage question Norwegian Sea", "description": "Please send the current signed contract and SLA annex for Tirreno Blu Navigazione, we cannot locate our copy.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-02 07:00"}, {"ticket_id": "MRL-103955", "created_at": "2025-11-28 23:30", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sirocco Reef", "imo": "IMO 9451094", "subject": "MV Sirocco Reef: slow connection and packet loss", "description": "Performance on MV Sirocco Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-28 13:00"}, {"ticket_id": "MRL-103965", "created_at": "2025-11-29 00:35", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "Installation schedule for MV Aurora Petrel", "description": "When can the install team board MV Aurora Petrel in Jebel Ali? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-05 12:00"}, {"ticket_id": "MRL-103964", "created_at": "2025-11-29 05:06", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "MV Scarlet Trader: BDU fault code E-8613", "description": "ETO on MV Scarlet Trader reports antenna stuck in azimuth, fault code E-8802. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-07 19:00"}, {"ticket_id": "MRL-103968", "created_at": "2025-11-29 05:11", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Horizon", "imo": "IMO 9152703", "subject": "Question about charges for MV Mistral Horizon", "description": "The overage charges for MV Mistral Horizon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-06 02:00"}, {"ticket_id": "MRL-103963", "created_at": "2025-11-29 06:06", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Trader", "imo": "IMO 9762170", "subject": "MT Nordic Trader - link keeps droppings ince yesterday", "description": "We see repeated link drops on MT Nordic Trader. Modem log shows error E-4416 every few hours. Vessel currently Arabian Sea. ETA next port Colombo.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-12-04 03:00"}, {"ticket_id": "MRL-103962", "created_at": "2025-11-29 06:36", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Emerald Trader", "imo": "IMO 9412804", "subject": "Coverage question Indian Ocean", "description": "Our new operations manager needs portal access for the Haeryu Ocean Lines fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-03 07:00"}, {"ticket_id": "MRL-103961", "created_at": "2025-11-29 08:26", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "MV Coral Vega: BDU fault code E-7358", "description": "Hello,\n\nETO on MV Coral Vega reports antenna stuck in azimuth, fault code E-3258. Manual repointing works temporarily. Requesting service visit in Valletta.\n\nBest regards,\nFleet Ops, Øresund Bulk ApS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-08 19:00"}, {"ticket_id": "MRL-103973", "created_at": "2025-11-29 10:58", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "Commissioning report pending - MV Harmattan Meteor", "description": "When can the install team board MV Harmattan Meteor in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-04 05:00"}, {"ticket_id": "MRL-103972", "created_at": "2025-11-29 13:58", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Silver Voyager", "imo": "IMO 9652911", "subject": "Contract documents request - Celtic Sea Trawlers Ltd", "description": "Please send the current signed contract and SLA annex for Celtic Sea Trawlers Ltd, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-04 16:00"}, {"ticket_id": "MRL-103975", "created_at": "2025-11-29 14:30", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Silver Voyager", "imo": "IMO 9652911", "subject": "Credit note request Celtic Sea Trawlers Ltd", "description": "Requesting a copy of all invoices for the last quarter for Celtic Sea Trawlers Ltd fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-11-30 22:00"}, {"ticket_id": "MRL-103974", "created_at": "2025-11-29 15:57", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Azure Atoll", "imo": "IMO 9401350", "subject": "Contract documents request - Firth of Clyde Carriers", "description": "Please send the current signed contract and SLA annex for Firth of Clyde Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-06 11:00"}, {"ticket_id": "MRL-103966", "created_at": "2025-11-29 16:40", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "OUR VESSEL - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Hi support team,\n\nWe see repeated link drops on our vessel. Modem log shows error E-2363 every few hours. Vessel currently Mediterranean. ETA next port Las Palmas.\n\nThanks and regards,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-06 20:00"}, {"ticket_id": "MRL-103969", "created_at": "2025-11-29 18:05", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Boreal Albatross", "imo": "IMO 9728590", "subject": "ANTENNA FAULT ON MT BOREAL ALBATROSS", "description": "After heavy weather the radome on MT Boreal Albatross has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-07 11:00"}, {"ticket_id": "MRL-103970", "created_at": "2025-11-29 21:09", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "Degraded VSAT performance on FV Solstice Pioneer", "description": "Hi support team,\n\nPerformance on FV Solstice Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Armor Atlantique Armement", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-01 02:00"}, {"ticket_id": "MRL-103967", "created_at": "2025-11-29 21:59", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Scarlet Voyager", "imo": "IMO 9595486", "subject": "Installation schedule for MT Scarlet Voyager", "description": "When can the install team board MT Scarlet Voyager in Aberdeen? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-04 06:00"}, {"ticket_id": "MRL-103971", "created_at": "2025-11-29 22:31", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Master of our vessel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-06 21:00"}, {"ticket_id": "MRL-103977", "created_at": "2025-11-30 01:23", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "Degraded VSAT performance on MV Tramontane Beacon", "description": "Good day,\n\nPerformance on MV Tramontane Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-09 18:00"}, {"ticket_id": "MRL-103980", "created_at": "2025-11-30 02:18", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Orion", "imo": "IMO 9286372", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Good day,\n\nDo you have LEO coverage in Mid Atlantic? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-03 00:00"}, {"ticket_id": "MRL-103985", "created_at": "2025-11-30 06:09", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Guardian", "imo": "IMO 9575876", "subject": "Crew wifi vouchers not working on MV Harmattan Guardian", "description": "Crew on MV Harmattan Guardian cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-04 18:00"}, {"ticket_id": "MRL-103984", "created_at": "2025-11-30 09:58", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Reef", "imo": "IMO 9379583", "subject": "High latenc yreported by master, MV Azure Reef", "description": "Performance on MV Azure Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-11-30 09:00"}, {"ticket_id": "MRL-103979", "created_at": "2025-11-30 10:24", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "Dear support team,\n\nWe need the crew welfare package activated on our vessel before next crew change in Stavanger.\n\nBest regards,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-09 03:00"}, {"ticket_id": "MRL-103983", "created_at": "2025-11-30 12:37", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Atoll", "imo": "IMO 9506291", "subject": "Crew data quota question - MV Solstice Atoll", "description": "Crew wifi on MV Solstice Atoll unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-07 04:00"}, {"ticket_id": "MRL-103978", "created_at": "2025-11-30 13:06", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "Plan change request for MV Amber Reef", "description": "Dear support team,\n\nPlease upgrade MV Amber Reef to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-03 11:00"}, {"ticket_id": "MRL-103986", "created_at": "2025-11-30 15:26", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Amber Rigel", "imo": "IMO 9579652", "subject": "Question about charges for MV Amber Rigel", "description": "The overage charges for MV Amber Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-06 15:00"}, {"ticket_id": "MRL-103982", "created_at": "2025-11-30 16:09", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Harmattan Petrel", "imo": "IMO 9201164", "subject": "Suspicious traffic flagged - MV Harmattan Petrel", "description": "Master of MV Harmattan Petrel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-11-30 07:00"}, {"ticket_id": "MRL-103981", "created_at": "2025-11-30 18:13", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Suspicious traffic flagged - MV Kystfjord Norma", "description": "Cyber dashboard raised alert E-5885 for MV Kystfjord Norma: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-01 04:00"}, {"ticket_id": "MRL-103976", "created_at": "2025-11-30 18:46", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Tide", "imo": "IMO 9420344", "subject": "Suspend service on MV Arctic Tide during dry dock", "description": "Please upgrade MV Arctic Tide to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-05 16:00"}, {"ticket_id": "MRL-103995", "created_at": "2025-12-01 02:16", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-10 19:00"}, {"ticket_id": "MRL-103991", "created_at": "2025-12-01 02:22", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-9815", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-02 12:00"}, {"ticket_id": "MRL-103996", "created_at": "2025-12-01 03:21", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Comet", "imo": "IMO 9186819", "subject": "Crew data quota question - MV Baltic Comet", "description": "Dear support team,\n\nCaptain of MV Baltic Comet asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-10 16:00"}, {"ticket_id": "MRL-103990", "created_at": "2025-12-01 05:54", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Guardian", "imo": "IMO 9773026", "subject": "MV Aurora Guardian: complete loss of connectivity", "description": "Complete outage on MV Aurora Guardian. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-12-01 04:00"}, {"ticket_id": "MRL-103997", "created_at": "2025-12-01 06:29", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "FV Golden Current: slowc onnection and packet loss", "description": "We see repeated link drops on FV Golden Current. Modem log shows error E-5197 every few hours. Vessel currently Baltic Sea. ETA next port Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-01 13:00"}, {"ticket_id": "MRL-103989", "created_at": "2025-12-01 08:57", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "Plan change request for MV Harmattan Dawn", "description": "Hi support team,\n\nMV Harmattan Dawn goes into dry dock in Santos for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-06 19:00"}, {"ticket_id": "MRL-103994", "created_at": "2025-12-01 12:12", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "New build connectivity setup Gascogne Gaz Maritime", "description": "When can the install team board MT Nordic Tide in Antwerp? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-05 19:00"}, {"ticket_id": "MRL-103987", "created_at": "2025-12-01 13:56", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Levante Star", "imo": "IMO 9319466", "subject": "Crew wifi vouchers not working on MV Levante Star", "description": "Captain of MV Levante Star asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-06 01:00"}, {"ticket_id": "MRL-103988", "created_at": "2025-12-01 14:18", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Golden Horizon", "imo": "IMO 9431757", "subject": "Commissioning report pending - MV Golden Horizon", "description": "Commissioning on MV Golden Horizon completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-07 21:00"}, {"ticket_id": "MRL-103993", "created_at": "2025-12-01 16:06", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Lagoon", "imo": "IMO 9642124", "subject": "MV Cobalt Lagoon: BDU fault code E-3111", "description": "After heavy weather the radome on MV Cobalt Lagoon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-01 13:00"}, {"ticket_id": "MRL-103992", "created_at": "2025-12-01 19:50", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "Crew wifi vouchers not working on MV Equinox Atoll", "description": "Crew wifi on MV Equinox Atoll unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-05 18:00"}, {"ticket_id": "MRL-103999", "created_at": "2025-12-02 00:47", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Reef", "imo": "IMO 9378008", "subject": "Spare part request - MV Meridian Reef", "description": "Hi support team,\n\nETO on MV Meridian Reef reports antenna stuck in azimuth, fault code E-4957. Manual repointing works temporarily. Requesting service visit in Stavanger.\n\nBrgds,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-02 12:00"}, {"ticket_id": "MRL-104002", "created_at": "2025-12-02 00:51", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "Crew wifi vouchers not working on MV Ostro Star", "description": "Hi support team,\n\nCaptain of MV Ostro Star asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-04 04:00"}, {"ticket_id": "MRL-104010", "created_at": "2025-12-02 01:16", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Crest", "imo": "IMO 9891177", "subject": "Crew data quota question - MV Polar Crest", "description": "Hi support team,\n\nCrew on MV Polar Crest cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-10 21:00"}, {"ticket_id": "MRL-104000", "created_at": "2025-12-02 03:12", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Meteor", "imo": "IMO 9548873", "subject": "Spar epart request - MV Meridian Meteor", "description": "ETO on MV Meridian Meteor reports antenna stuck in azimuth, fault code E-6143. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-10 08:00"}, {"ticket_id": "MRL-104004", "created_at": "2025-12-02 03:28", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Star", "imo": "IMO 9489211", "subject": "MV Polar Star - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Polar Star. Modem log shows error E-5081 every few hours. Vessel currently Mediterranean. ETA next port Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-03 14:00"}, {"ticket_id": "MRL-104006", "created_at": "2025-12-02 03:52", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Sirocco Voyager", "imo": "IMO 9630925", "subject": "New build connectivity setup Øresund Bulk ApS", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-09 11:00"}, {"ticket_id": "MRL-104003", "created_at": "2025-12-02 04:35", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Portal access for new ops manager - Elbstrom Reederei GmbH", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Elbstrom Reederei GmbH fleet. Can you set up an account?\n\nThanks and regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-10 19:00"}, {"ticket_id": "MRL-103998", "created_at": "2025-12-02 05:35", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Ostro Reef", "imo": "IMO 9198874", "subject": "Spare part request - MV Ostro Reef", "description": "Below-deck unit on MV Ostro Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-03 09:00"}, {"ticket_id": "MRL-104012", "created_at": "2025-12-02 05:36", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Dawn", "imo": "IMO 9710854", "subject": "Antenna fault on MV Emerald Dawn", "description": "ETO on MV Emerald Dawn reports antenna stuck in azimuth, fault code E-1117. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-09 09:00"}, {"ticket_id": "MRL-104013", "created_at": "2025-12-02 06:37", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Mistral Comet", "imo": "IMO 9500431", "subject": "MV MISTRAL COMET: COMPLETE LOSS OF CONNECTIVITY", "description": "Dear support team,\n\nMV Mistral Comet (IMO 9500431) has no connectivity at all. Antenna status LED red, error E-5142. Vessel in Mid Atlantic. Please call the bridge sat phone.\n\nThanks and regards,\nDPA, Agulhas Current Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-02 11:00"}, {"ticket_id": "MRL-104011", "created_at": "2025-12-02 07:05", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Coral Falcon", "imo": "IMO 9297498", "subject": "Activate crew wifi package on MV Coral Falcon", "description": "Dear support team,\n\nMV Coral Falcon goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nMarine Superintendent, Agulhas Current Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-07 13:00"}, {"ticket_id": "MRL-104014", "created_at": "2025-12-02 10:21", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Pioneer", "imo": "IMO 9515254", "subject": "Question about charges for MT Solstice Pioneer", "description": "The overage charges for MT Solstice Pioneer look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104007", "created_at": "2025-12-02 11:12", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Carrier", "imo": "IMO 9821615", "subject": "Plan change request for MV Scarlet Carrier", "description": "MV Scarlet Carrier goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-11 21:00"}, {"ticket_id": "MRL-104001", "created_at": "2025-12-02 12:55", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "Spare part request - MV Cobalt Orion", "description": "After heavy weather the radome on MV Cobalt Orion has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-03 20:00"}, {"ticket_id": "MRL-104008", "created_at": "2025-12-02 16:46", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Tern", "imo": "IMO 9758844", "subject": "Spare part request - MV Austral Tern", "description": "Below-deck unit on MV Austral Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-03 10:00"}, {"ticket_id": "MRL-104005", "created_at": "2025-12-02 18:10", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Tern", "imo": "IMO 9273052", "subject": "Crew data quota question - MV Arctic Tern", "description": "Captain of MV Arctic Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-08 10:00"}, {"ticket_id": "MRL-104009", "created_at": "2025-12-02 23:50", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "New build connectivity setup Haeryu Ocean Lines", "description": "Commissioning on MV Boreal Lagoon completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-03 03:00"}, {"ticket_id": "MRL-104031", "created_at": "2025-12-03 01:07", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Nordic Atoll", "imo": "IMO 9880661", "subject": "MT Nordic Atoll: slow connection and packet loss", "description": "Dear support team,\n\nPerformance on MT Nordic Atoll degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-06 13:00"}, {"ticket_id": "MRL-104023", "created_at": "2025-12-03 03:21", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "Coverage question Gulf of Oman", "description": "Our new operations manager needs portal access for the Nordhav Offshore AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-06 16:00"}, {"ticket_id": "MRL-104030", "created_at": "2025-12-03 04:56", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "Plan change request for MV Silver Meteor", "description": "MV Silver Meteor goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-04 14:00"}, {"ticket_id": "MRL-104019", "created_at": "2025-12-03 07:45", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "Suspend service on MV Iron Pioneer during dry dock", "description": "Hello,\n\nPlease upgrade MV Iron Pioneer to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nMarine Superintendent, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-09 13:00"}, {"ticket_id": "MRL-104028", "created_at": "2025-12-03 10:11", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Pioneer", "imo": "IMO 9808596", "subject": "Question about charges for MV Levante Pioneer", "description": "Requesting a copy of all invoices for the last quarter for Göta Älv Shortsea AB fleet, our auditors are asking.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-11 05:00"}, {"ticket_id": "MRL-104029", "created_at": "2025-12-03 14:11", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Star", "imo": "IMO 9816921", "subject": "Degraded VSAT performance on MV Aurora Star", "description": "Performance on MV Aurora Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-03 06:00"}, {"ticket_id": "MRL-104027", "created_at": "2025-12-03 14:17", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Reef", "imo": "IMO 9853539", "subject": "Slow crew internet on MV Emerald Reef", "description": "Captain of MV Emerald Reef asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-09 07:00"}, {"ticket_id": "MRL-104032", "created_at": "2025-12-03 14:37", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Spirit", "imo": "IMO 9300544", "subject": "Contract documents request - Melita Bulk Carriers", "description": "Do you have LEO coverage in Malacca Strait? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-04 00:00"}, {"ticket_id": "MRL-104021", "created_at": "2025-12-03 17:09", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Harmattan Breeze", "imo": "IMO 9786554", "subject": "Antenna fault on MV Harmattan Breeze", "description": "After heavy weather the radome on MV Harmattan Breeze has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-04 15:00"}, {"ticket_id": "MRL-104026", "created_at": "2025-12-03 17:19", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Reef", "imo": "IMO 9414981", "subject": "MT Onyx Reef - link keeps dropping since yesterday", "description": "Hello,\n\nPerformance on MT Onyx Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-08 06:00"}, {"ticket_id": "MRL-104024", "created_at": "2025-12-03 18:45", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Mistral Carrier", "imo": "IMO 9377987", "subject": "Activate crew wifi package on MT Mistral Carrier", "description": "Hi support team,\n\nPlease upgrade MT Mistral Carrier to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nMarine Superintendent, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-05 16:00"}, {"ticket_id": "MRL-104017", "created_at": "2025-12-03 19:50", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "Coverage question Red Sea", "description": "Hi support team,\n\nDo you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.\n\nBest regards,\nMarine Superintendent, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-06 15:00"}, {"ticket_id": "MRL-104020", "created_at": "2025-12-03 20:20", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Meteor", "imo": "IMO 9221657", "subject": "Antenna fault on MV Nordic Meteor", "description": "Hello,\n\nAfter heavy weather the radome on MV Nordic Meteor has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-04 03:00"}, {"ticket_id": "MRL-104016", "created_at": "2025-12-03 21:06", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Cobalt Lyra", "imo": "IMO 9631747", "subject": "MV Cobalt Lyra - link keeps dropping since yesterday", "description": "Performance on MV Cobalt Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-11 23:00"}, {"ticket_id": "MRL-104022", "created_at": "2025-12-03 21:25", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "Suspend service on FV Solstice Pioneer during dry dock", "description": "Good day,\n\nFV Solstice Pioneer goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nMarine Superintendent, Armor Atlantique Armement", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-04 14:00"}, {"ticket_id": "MRL-104025", "created_at": "2025-12-03 22:22", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Iron Tide", "imo": "IMO 9622045", "subject": "SLOW CREW INTERNET ON MT IRON TIDE", "description": "Dear support team,\n\nCrew wifi on MT Iron Tide unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-11 07:00"}, {"ticket_id": "MRL-104018", "created_at": "2025-12-03 22:50", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "Commissioning report pending - FV Ivory Altair", "description": "Good day,\n\nCommissioning on FV Ivory Altair completed last week but we never received the report. Please send.\n\nBrgds,\nFleet Ops, Armor Atlantique Armement", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-09 08:00"}, {"ticket_id": "MRL-104015", "created_at": "2025-12-03 23:35", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Navigator", "imo": "IMO 9774446", "subject": "Question about charges for MV Sapphire Navigator", "description": "The overage charges for MV Sapphire Navigator look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104037", "created_at": "2025-12-04 00:13", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "Slow crew internet on FV Solstice Pioneer", "description": "Crew on FV Solstice Pioneer cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-07 20:00"}, {"ticket_id": "MRL-104033", "created_at": "2025-12-04 01:55", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Aurora Trader", "imo": "IMO 9534925", "subject": "Antenna fault on MV Aurora Trader", "description": "Below-deck unit on MV Aurora Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-08 10:00"}, {"ticket_id": "MRL-104034", "created_at": "2025-12-04 06:33", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Orion", "imo": "IMO 9491173", "subject": "High latency reported by master, MV Sapphire Orion", "description": "Performance on MV Sapphire Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-12-13 12:00"}, {"ticket_id": "MRL-104042", "created_at": "2025-12-04 09:41", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Aurora Trader", "imo": "IMO 9534925", "subject": "SLOW CREW INTERNET ON MV AURORA TRADER", "description": "Hi support team,\n\nCaptain of MV Aurora Trader asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nDPA, Adriatic Sun Ferries", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-07 14:00"}, {"ticket_id": "MRL-104038", "created_at": "2025-12-04 10:55", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Breeze", "imo": "IMO 9435753", "subject": "Antenna fault on MV Cobalt Breeze", "description": "ETO on MV Cobalt Breeze reports antenna stuck in azimuth, fault code E-1479. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-07 17:00"}, {"ticket_id": "MRL-104039", "created_at": "2025-12-04 11:41", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Lyra", "imo": "IMO 9439797", "subject": "Commissioning report pending - MV Austral Lyra", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.\n\nBrgds,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-08 11:00"}, {"ticket_id": "MRL-104040", "created_at": "2025-12-04 12:37", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Polar Breeze", "imo": "IMO 9726566", "subject": "Antenna fault on MV Polar Breeze", "description": "Hello,\n\nAfter heavy weather the radome on MV Polar Breeze has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-05 04:00"}, {"ticket_id": "MRL-104036", "created_at": "2025-12-04 19:56", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Hi support team,\n\nAfter heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nMarine Superintendent, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-10 05:00"}, {"ticket_id": "MRL-104041", "created_at": "2025-12-04 22:01", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Star", "imo": "IMO 9329069", "subject": "Plan change request for MV Zephyr Star", "description": "Hi support team,\n\nPlease upgrade MV Zephyr Star to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-12 00:00"}, {"ticket_id": "MRL-104035", "created_at": "2025-12-04 23:42", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "New build connectivity setup Riau Straits Carriers", "description": "Hello,\n\nCommissioning on our vessel completed last week but we never received the report. Please send.\n\nBrgds,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-13 02:00"}, {"ticket_id": "MRL-104050", "created_at": "2025-12-05 00:54", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Al Mirfa Offshore Marine", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Al Mirfa Offshore Marine fleet. Can you set up an account?\n\nThanks and regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-10 18:00"}, {"ticket_id": "MRL-104044", "created_at": "2025-12-05 01:51", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Comet", "imo": "IMO 9497062", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Levantine Crescent Shipping fleet. Can you set up an account?\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-08 06:00"}, {"ticket_id": "MRL-104047", "created_at": "2025-12-05 02:08", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Cyber dashboard raised alert E-9517 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-05 10:00"}, {"ticket_id": "MRL-104053", "created_at": "2025-12-05 06:14", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Suspend service on MT Nordic Beacon during dry dock", "description": "Please upgrade MT Nordic Beacon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-06 19:00"}, {"ticket_id": "MRL-104052", "created_at": "2025-12-05 06:22", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Emerald Falcon", "imo": "IMO 9307425", "subject": "Commissioning report pending - MV Emerald Falcon", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-14 21:00"}, {"ticket_id": "MRL-104043", "created_at": "2025-12-05 06:45", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Guardian", "imo": "IMO 9485801", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV CRIMSON GUARDIAN", "description": "Dear support team,\n\nPlease upgrade MV Crimson Guardian to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-07 09:00"}, {"ticket_id": "MRL-104048", "created_at": "2025-12-05 09:37", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Wave", "imo": "IMO 9648518", "subject": "Contract document srequest - Atlântico Sul Navegação", "description": "Please send the current signed contract and SLA annex for Atlântico Sul Navegação, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-12 07:00"}, {"ticket_id": "MRL-104051", "created_at": "2025-12-05 10:38", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Levante Reef", "imo": "IMO 9446441", "subject": "Installation schedule for MV Levante Reef", "description": "When can the install team board MV Levante Reef in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-09 04:00"}, {"ticket_id": "MRL-104045", "created_at": "2025-12-05 14:33", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Albatross", "imo": "IMO 9181376", "subject": "MV Zephyr Albatross: BDU fault code E-7913", "description": "Below-deck unit on MV Zephyr Albatross rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-10 14:00"}, {"ticket_id": "MRL-104049", "created_at": "2025-12-05 20:29", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "Invoice query - Delta Maas Shipping BV", "description": "Requesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-08 15:00"}, {"ticket_id": "MRL-104046", "created_at": "2025-12-05 23:48", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "Credit note request Nordhav Offshore AS", "description": "Requesting a copy of all invoices for the last quarter for Nordhav Offshore AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-06 10:00"}, {"ticket_id": "MRL-104063", "created_at": "2025-12-06 03:53", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Scarlet Falcon", "imo": "IMO 9718624", "subject": "MV Scarlet Falcon: slow connection and packet loss", "description": "Hi support team,\n\nPerformance on MV Scarlet Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-07 03:00"}, {"ticket_id": "MRL-104064", "created_at": "2025-12-06 04:43", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Guardian", "imo": "IMO 9694529", "subject": "Plan change request for MV Nordic Guardian", "description": "MV Nordic Guardian goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-14 09:00"}, {"ticket_id": "MRL-104055", "created_at": "2025-12-06 05:01", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Nordic Atoll", "imo": "IMO 9880661", "subject": "Spare part request - MT Nordic Atoll", "description": "Below-deck unit on MT Nordic Atoll rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-13 19:00"}, {"ticket_id": "MRL-104056", "created_at": "2025-12-06 06:07", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Dawn", "imo": "IMO 9721401", "subject": "Sealink Cyber alert on MT Onyx Dawn", "description": "Dear support team,\n\nMaster of MT Onyx Dawn reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104054", "created_at": "2025-12-06 11:06", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Crest", "imo": "IMO 9420203", "subject": "Antenna fault on MV Boreal Crest", "description": "After heavy weather the radome on MV Boreal Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-12 19:00"}, {"ticket_id": "MRL-104061", "created_at": "2025-12-06 12:34", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-15 19:00"}, {"ticket_id": "MRL-104060", "created_at": "2025-12-06 12:57", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Star", "imo": "IMO 9682136", "subject": "Activate crew wifi package on MV Sirocco Star", "description": "MV Sirocco Star goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-07 00:00"}, {"ticket_id": "MRL-104062", "created_at": "2025-12-06 15:18", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Voyager", "imo": "IMO 9368297", "subject": "Invoice query - Al Mirfa Offshore Marine", "description": "Requesting a copy of all invoices for the last quarter for Al Mirfa Offshore Marine fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-10 13:00"}, {"ticket_id": "MRL-104059", "created_at": "2025-12-06 17:20", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "Portal access for new ops manager - Thraki Product Tankers", "description": "Our new operations manager needs portal access for the Thraki Product Tankers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-15 21:00"}, {"ticket_id": "MRL-104057", "created_at": "2025-12-06 18:55", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Azure Tern", "imo": "IMO 9223473", "subject": "Plan change request for MV Azure Tern", "description": "Hello,\n\nMV Azure Tern goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-14 02:00"}, {"ticket_id": "MRL-104058", "created_at": "2025-12-06 23:14", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "High latency reported by master, MV Zephyr Tide", "description": "Performance on MV Zephyr Tide degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-13 01:00"}, {"ticket_id": "MRL-104067", "created_at": "2025-12-07 03:10", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Amber Vega", "imo": "IMO 9507116", "subject": "URGENT - FV Amber Vega offline", "description": "FV Amber Vega (IMO 9507116) has no connectivity at all. Antenna status LED red, error E-7103. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-07 05:00"}, {"ticket_id": "MRL-104069", "created_at": "2025-12-07 05:47", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "UREGNT - MV Harmattan Wave offline", "description": "Hello,\n\nMV Harmattan Wave (IMO 9558828) has no connectivity at all. Antenna status LED red, error E-8932. Vessel in South Atlantic. Please call the bridge sat phone.\n\nBrgds,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-12-07 06:00"}, {"ticket_id": "MRL-104072", "created_at": "2025-12-07 06:18", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-09 13:00"}, {"ticket_id": "MRL-104070", "created_at": "2025-12-07 07:49", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Austral Orion", "imo": "IMO 9493949", "subject": "Credit note request Agulhas Current Shipping", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Agulhas Current Shipping fleet, our auditors are asking.\n\nBest regards,\nMarine Superintendent, Agulhas Current Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-13 07:00"}, {"ticket_id": "MRL-104071", "created_at": "2025-12-07 09:19", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Azure Dawn", "imo": "IMO 9179440", "subject": "Crew data quota question - MT Azure Dawn", "description": "Crew wifi on MT Azure Dawn unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-17 00:00"}, {"ticket_id": "MRL-104074", "created_at": "2025-12-07 12:03", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Beacon", "imo": "IMO 9225500", "subject": "MV Azure Beacon: slow connection and packet loss", "description": "Performance on MV Azure Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-07 13:00"}, {"ticket_id": "MRL-104066", "created_at": "2025-12-07 14:31", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "Plan change request for MV Aurora Wave", "description": "Hi support team,\n\nPlease upgrade MV Aurora Wave to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-15 18:00"}, {"ticket_id": "MRL-104068", "created_at": "2025-12-07 16:04", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Meteor", "imo": "IMO 9548873", "subject": "Spare part request - MV Meridian Meteor", "description": "Below-deck unit on MV Meridian Meteor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-07 06:00"}, {"ticket_id": "MRL-104073", "created_at": "2025-12-07 19:27", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "Activate crew wifi package on MT Austral Pioneer", "description": "Please upgrade MT Austral Pioneer to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104065", "created_at": "2025-12-07 21:12", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "Activate crew wifi package on MV Iron Wave", "description": "Please upgrade MV Iron Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-10 05:00"}, {"ticket_id": "MRL-104085", "created_at": "2025-12-08 00:39", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "COMMISSIONING REPORT PENDING - MV CORAL RIGEL", "description": "When can the install team board MV Coral Rigel in Tanjung Pelepas? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-11 12:00"}, {"ticket_id": "MRL-104083", "created_at": "2025-12-08 03:44", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "Credit note request Skagerrak Link Ferries", "description": "We do not recognise line items on the latest invoice for MV Iron Wave. Can you send a breakdown per service? Regards, Accounts team, Skagerrak Link Ferries.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-15 06:00"}, {"ticket_id": "MRL-104087", "created_at": "2025-12-08 04:12", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "Plan change request for MV Austral Lagoon", "description": "We need the crew welfare package activated on MV Austral Lagoon before next crew change in Cape Town.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-14 11:00"}, {"ticket_id": "MRL-104076", "created_at": "2025-12-08 06:39", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "Suspend service on MV Coral Rigel during dry dock", "description": "Please upgrade MV Coral Rigel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-14 05:00"}, {"ticket_id": "MRL-104089", "created_at": "2025-12-08 07:14", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "MT LEVANTE ORION: COMPLETE LOSS OF CONNECTIVITY", "description": "Complete outage on MT Levante Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-09 20:00"}, {"ticket_id": "MRL-104082", "created_at": "2025-12-08 07:48", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Albatross", "imo": "IMO 9306952", "subject": "MV Mistral Albatross - link keeps dropping since yesterday", "description": "Performance on MV Mistral Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-09 12:00"}, {"ticket_id": "MRL-104081", "created_at": "2025-12-08 08:01", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "PLAN CHANGE REQUEST FOR MV COBALT REEF", "description": "Please upgrade MV Cobalt Reef to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-15 08:00"}, {"ticket_id": "MRL-104090", "created_at": "2025-12-08 09:00", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Aurora Carrier", "imo": "IMO 9735660", "subject": "Crew wifi vouchers not working on MV Aurora Carrier", "description": "Dear support team,\n\nCrew on MV Aurora Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-12 23:00"}, {"ticket_id": "MRL-104077", "created_at": "2025-12-08 10:19", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Iron Rigel", "imo": "IMO 9806720", "subject": "Antenna fault on MV Iron Rigel", "description": "Below-deck unit on MV Iron Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-11 17:00"}, {"ticket_id": "MRL-104084", "created_at": "2025-12-08 10:54", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Nordic Trader", "imo": "IMO 9261554", "subject": "Antenna fault on MV Nordic Trader", "description": "Below-deck unit on MV Nordic Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-11 03:00"}, {"ticket_id": "MRL-104078", "created_at": "2025-12-08 10:56", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Sirocco Meteor", "imo": "IMO 9609316", "subject": "Question about charges for MV Sirocco Meteor", "description": "We do not recognise line items on the latest invoice for MV Sirocco Meteor. Can you send a breakdown per service? Regards, Accounts team, Adriatic Sun Ferries.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-16 17:00"}, {"ticket_id": "MRL-104086", "created_at": "2025-12-08 11:12", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Phishing attempt reported by MV Kytsfjord Vega crew", "description": "Master of MV Kystfjord Vega reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-17 09:00"}, {"ticket_id": "MRL-104080", "created_at": "2025-12-08 16:42", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Beacon", "imo": "IMO 9109122", "subject": "Suspend service on MV Coral Beacon during dry dock", "description": "We need the crew welfare package activated on MV Coral Beacon before next crew change in Busan.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-17 20:00"}, {"ticket_id": "MRL-104088", "created_at": "2025-12-08 20:59", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-11 16:00"}, {"ticket_id": "MRL-104079", "created_at": "2025-12-08 21:21", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "URGENT - MV Austral Reef offline", "description": "MV Austral Reef (IMO 9528964) has no connectivity at all. Antenna status LED red, error E-7924. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-09 23:00"}, {"ticket_id": "MRL-104075", "created_at": "2025-12-08 21:53", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Current", "imo": "IMO 9360726", "subject": "Invoice query - Levantine Crescent Shipping", "description": "We do not recognise line items on the latest invoice for MT Arctic Current. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-11 09:00"}, {"ticket_id": "MRL-104093", "created_at": "2025-12-09 01:12", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Rigel", "imo": "IMO 9634684", "subject": "No link on MV Ivory Rigel since 0400 UTC", "description": "Hello,\n\nMV Ivory Rigel (IMO 9634684) has no connectivity at all. Antenna status LED red, error E-4986. Vessel in Baltic Sea. Please call the bridge sat phone.\n\nBrgds,\nFleet Ops, Skagerrak Link Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-09 10:00"}, {"ticket_id": "MRL-104095", "created_at": "2025-12-09 02:50", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "Plan change request for MV Polar Rigel", "description": "We need the crew welfare package activated on MV Polar Rigel before next crew change in Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-10 09:00"}, {"ticket_id": "MRL-104098", "created_at": "2025-12-09 03:53", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Ostro Altair", "imo": "IMO 9567465", "subject": "Coverage question Red Sea", "description": "Please send the current signed contract and SLA annex for Haeryu Ocean Lines, we cannot locate our copy.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-14 14:00"}, {"ticket_id": "MRL-104097", "created_at": "2025-12-09 07:01", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "Plan change request for MV Amber Petrel", "description": "MV Amber Petrel goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-14 17:00"}, {"ticket_id": "MRL-104091", "created_at": "2025-12-09 07:38", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Lagoon", "imo": "IMO 9118733", "subject": "Crew data quota question - MV Solstice Lagoon", "description": "Crew wifi on MV Solstice Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-15 13:00"}, {"ticket_id": "MRL-104094", "created_at": "2025-12-09 08:52", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Voyager", "imo": "IMO 9368297", "subject": "MV Mreidian Voyager - link keeps dropping since yesterday", "description": "Dear support team,\n\nPerformance on MV Meridian Voyager degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-10 12:00"}, {"ticket_id": "MRL-104092", "created_at": "2025-12-09 09:13", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Baltic Voyager", "imo": "IMO 9252591", "subject": "Invoice query - Agulhas Current Shipping", "description": "Requesting a copy of all invoices for the last quarter for Agulhas Current Shipping fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-14 10:00"}, {"ticket_id": "MRL-104100", "created_at": "2025-12-09 13:16", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Atoll", "imo": "IMO 9664914", "subject": "High latency reported by master, MV Levante Atoll", "description": "Master on MV Levante Atoll (IMO 9664914) reports very slow internet since Las Palmas departure. SNR fluctuating around 4.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-10 23:00"}, {"ticket_id": "MRL-104096", "created_at": "2025-12-09 14:27", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Breeze", "imo": "IMO 9435753", "subject": "Spare part request - MV Cobalt Breeze", "description": "After heavy weather the radome on MV Cobalt Breeze has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-14 05:00"}, {"ticket_id": "MRL-104103", "created_at": "2025-12-09 15:31", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Boreal Vega", "imo": "IMO 9730206", "subject": "New build connectivity setup Hormuz Falcon Tankers", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-10 09:00"}, {"ticket_id": "MRL-104099", "created_at": "2025-12-09 15:47", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Coral Dawn", "imo": "IMO 9767273", "subject": "No link on MV Coral Dawn since 0400 UTC", "description": "MV Coral Dawn (IMO 9767273) has no connectivity at all. Antenna status LED red, error E-9590. Vessel in Mid Atlantic. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-10 05:00"}, {"ticket_id": "MRL-104101", "created_at": "2025-12-09 15:53", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "Phishing attempt reported by MV Nordic Voyager crew", "description": "Cyber dashboard raised alert E-5934 for MV Nordic Voyager: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-09 13:00"}, {"ticket_id": "MRL-104106", "created_at": "2025-12-09 17:27", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Polar Meteor", "imo": "IMO 9846201", "subject": "Slow crew internet on MV Polar Meteor", "description": "Dear support team,\n\nCrew wifi on MV Polar Meteor unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Agulhas Current Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-12 21:00"}, {"ticket_id": "MRL-104104", "created_at": "2025-12-09 17:56", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "Invoice query - Karpas Maritime Ltd", "description": "We do not recognise line items on the latest invoice for MV Arctic Albatross. Can you send a breakdown per service? Regards, Accounts team, Karpas Maritime Ltd.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-10 20:00"}, {"ticket_id": "MRL-104102", "created_at": "2025-12-09 19:45", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Crest", "imo": "IMO 9494553", "subject": "Crew wifi vouchers not working on MV Equinox Crest", "description": "Crew wifi on MV Equinox Crest unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-10 18:00"}, {"ticket_id": "MRL-104105", "created_at": "2025-12-09 20:45", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Coral Meteor", "imo": "IMO 9873773", "subject": "COVERAGE QUESTION GULF OF ADEN", "description": "Please send the current signed contract and SLA annex for Karpas Maritime Ltd, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-14 21:00"}, {"ticket_id": "MRL-104112", "created_at": "2025-12-10 00:50", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Trader", "imo": "IMO 9252486", "subject": "Crew wifi vouchers not working on MT Amber Trader", "description": "Hi support team,\n\nCrew on MT Amber Trader cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-11 23:00"}, {"ticket_id": "MRL-104107", "created_at": "2025-12-10 05:05", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Ostro Altair", "imo": "IMO 9567465", "subject": "MV Ostro Altair: slow connection and packet loss", "description": "Master on MV Ostro Altair (IMO 9567465) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-11 13:00"}, {"ticket_id": "MRL-104111", "created_at": "2025-12-10 06:12", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-14 11:00"}, {"ticket_id": "MRL-104115", "created_at": "2025-12-10 08:56", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Coral Tern", "imo": "IMO 9557977", "subject": "No link on MV Coral Tern since 0400 UTC", "description": "MV Coral Tern (IMO 9557977) has no connectivity at all. Antenna status LED red, error E-5038. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-12-10 04:00"}, {"ticket_id": "MRL-104114", "created_at": "2025-12-10 09:14", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Meteor", "imo": "IMO 9821081", "subject": "CREDIT NOTE REQUEST ELBSTROM REEDEREI GMBH", "description": "We do not recognise line items on the latest invoice for MV Austral Meteor. Can you send a breakdown per service? Regards, Accounts team, Elbstrom Reederei GmbH.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-18 03:00"}, {"ticket_id": "MRL-104113", "created_at": "2025-12-10 14:33", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Tide", "imo": "IMO 9200330", "subject": "Question about charges for MV Scarlet Tide", "description": "Requesting a copy of all invoices for the last quarter for Bosphorus Crescent Denizcilik fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-14 10:00"}, {"ticket_id": "MRL-104108", "created_at": "2025-12-10 14:39", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "MV Solstice Wave: complete loss of connectviity", "description": "Dear support team,\n\nMV Solstice Wave (IMO 9847906) has no connectivity at all. Antenna status LED red, error E-3431. Vessel in South China Sea. Please call the bridge sat phone.\n\nThanks and regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-11 18:00"}, {"ticket_id": "MRL-104109", "created_at": "2025-12-10 15:46", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Trader", "imo": "IMO 9762170", "subject": "MT Nordic Trader: BDU fault code E-4439", "description": "After heavy weather the radome on MT Nordic Trader has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-16 20:00"}, {"ticket_id": "MRL-104110", "created_at": "2025-12-10 18:11", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "CONTRACT DOCUMENTS REQUEST - FRISIA NORDSEE BEREEDERUNG", "description": "Hello,\n\nDo you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.\n\nBest regards,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-13 22:00"}, {"ticket_id": "MRL-104126", "created_at": "2025-12-11 00:32", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sapphire Current", "imo": "IMO 9194517", "subject": "Activate crew wifi package on MV Sapphire Current", "description": "Please upgrade MV Sapphire Current to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-15 23:00"}, {"ticket_id": "MRL-104122", "created_at": "2025-12-11 05:32", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "Crew wifi vouchers not working on MV Scarlet Current", "description": "Crew on MV Scarlet Current cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-13 18:00"}, {"ticket_id": "MRL-104123", "created_at": "2025-12-11 05:47", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "Degraedd VSAT performance on MV Kystfjord Atlas", "description": "Master on MV Kystfjord Atlas (IMO 9290189) reports very slow internet since Busan departure. SNR fluctuating around 5.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-13 00:00"}, {"ticket_id": "MRL-104121", "created_at": "2025-12-11 06:29", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Lagoon", "imo": "IMO 9375329", "subject": "Invoice query - Adriatic Sun Ferries", "description": "Requesting a copy of all invoices for the last quarter for Adriatic Sun Ferries fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-19 06:00"}, {"ticket_id": "MRL-104127", "created_at": "2025-12-11 07:55", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ivory Wave", "imo": "IMO 9625281", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV IVORY WAVE", "description": "Crew on MV Ivory Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-16 21:00"}, {"ticket_id": "MRL-104131", "created_at": "2025-12-11 08:13", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Tramontane Reef", "imo": "IMO 9790438", "subject": "Antenna fault on MV Tramontane Reef", "description": "Below-deck unit on MV Tramontane Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-13 23:00"}, {"ticket_id": "MRL-104120", "created_at": "2025-12-11 13:36", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Crest", "imo": "IMO 9891177", "subject": "Coverage question Norwegian Sea", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Waddenzee Offshore BV, we cannot locate our copy.\n\nBest regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-14 20:00"}, {"ticket_id": "MRL-104128", "created_at": "2025-12-11 15:32", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "MV Cobalt Tern: slow connection and packet loss", "description": "Master on MV Cobalt Tern (IMO 9375745) reports very slow internet since Piraeus departure. SNR fluctuating around 4.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-19 09:00"}, {"ticket_id": "MRL-104129", "created_at": "2025-12-11 16:47", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Hello,\n\nCyber dashboard raised alert E-1030 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nFleet Ops, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-12 08:00"}, {"ticket_id": "MRL-104117", "created_at": "2025-12-11 18:14", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Baltic Crest", "imo": "IMO 9311206", "subject": "Slow crew internet on MV Baltic Crest", "description": "Crew wifi on MV Baltic Crest unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-16 05:00"}, {"ticket_id": "MRL-104119", "created_at": "2025-12-11 18:38", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Golden Comet", "imo": "IMO 9561289", "subject": "Slow crew internet on FV Golden Comet", "description": "Crew on FV Golden Comet cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-14 15:00"}, {"ticket_id": "MRL-104116", "created_at": "2025-12-11 18:55", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Carrier", "imo": "IMO 9821615", "subject": "Spare part request - MV Scarlet Carrier", "description": "Hello,\n\nAfter heavy weather the radome on MV Scarlet Carrier has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-12 14:00"}, {"ticket_id": "MRL-104125", "created_at": "2025-12-11 19:58", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Horizon", "imo": "IMO 9249661", "subject": "Degraded VSAT performance on MV Crimson Horizon", "description": "Master on MV Crimson Horizon (IMO 9249661) reports very slow internet since Shanghai departure. SNR fluctuating around 4.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-16 18:00"}, {"ticket_id": "MRL-104132", "created_at": "2025-12-11 19:59", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Tramontane Vega", "imo": "IMO 9389617", "subject": "Installation schedule for MT Tramontane Vega", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-12-12 08:00"}, {"ticket_id": "MRL-104124", "created_at": "2025-12-11 21:26", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Meridian Orion", "imo": "IMO 9498717", "subject": "SUSPEND SERVICE ON MV MERIDIAN ORION DURING DRY DOCK", "description": "MV Meridian Orion goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-14 10:00"}, {"ticket_id": "MRL-104118", "created_at": "2025-12-11 22:50", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Beacon", "imo": "IMO 9377183", "subject": "Contract documents request - Hormuz Falcon Tankers", "description": "Our new operations manager needs portal access for the Hormuz Falcon Tankers fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-16 06:00"}, {"ticket_id": "MRL-104130", "created_at": "2025-12-11 23:39", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Nordic Navigator", "imo": "IMO 9347231", "subject": "Activate crew wifi package on MV Nordic Navigator", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Nordic Navigator before next crew change in Santos.\n\nBrgds,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-15 02:00"}, {"ticket_id": "MRL-104143", "created_at": "2025-12-12 00:18", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Onyx Breeze", "imo": "IMO 9394997", "subject": "MV Onyx Breeze: BDU fault code E-2045", "description": "After heavy weather the radome on MV Onyx Breeze has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-13 11:00"}, {"ticket_id": "MRL-104144", "created_at": "2025-12-12 00:48", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Reef", "imo": "IMO 9379583", "subject": "Installation schedule for MV Azure Reef", "description": "We are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-20 03:00"}, {"ticket_id": "MRL-104135", "created_at": "2025-12-12 03:06", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Cobalt Tide", "imo": "IMO 9760134", "subject": "Question about charges for MT Cobalt Tide", "description": "Hi support team,\n\nThe overage charges for MT Cobalt Tide look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nTechnical Dept, Polarlys Tank AS", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-14 16:00"}, {"ticket_id": "MRL-104138", "created_at": "2025-12-12 07:58", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Aurora Atoll", "imo": "IMO 9630250", "subject": "Question about charges for MV Aurora Atoll", "description": "We do not recognise line items on the latest invoice for MV Aurora Atoll. Can you send a breakdown per service? Regards, Accounts team, Al Mirfa Offshore Marine.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-19 17:00"}, {"ticket_id": "MRL-104134", "created_at": "2025-12-12 09:18", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Polar Dawn", "imo": "IMO 9612650", "subject": "Suspicious traffic flagged - FV Polar Dawn", "description": "Master of FV Polar Dawn reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-19 04:00"}, {"ticket_id": "MRL-104136", "created_at": "2025-12-12 10:10", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Lagoon", "imo": "IMO 9118733", "subject": "Degraded VSAT performance on MV Solstice Lagoon", "description": "Hi support team,\n\nMaster on MV Solstice Lagoon (IMO 9118733) reports very slow internet since Shanghai departure. SNR fluctuating around 8.8 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-12 09:00"}, {"ticket_id": "MRL-104139", "created_at": "2025-12-12 14:20", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-16 16:00"}, {"ticket_id": "MRL-104133", "created_at": "2025-12-12 14:28", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Carrier", "imo": "IMO 9429376", "subject": "Crew data quota question - MV Meridian Carrier", "description": "Crew wifi on MV Meridian Carrier unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-13 15:00"}, {"ticket_id": "MRL-104141", "created_at": "2025-12-12 14:53", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "Slow crew internet on MV Ivory Carrier", "description": "Crew wifi on MV Ivory Carrier unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-13 03:00"}, {"ticket_id": "MRL-104140", "created_at": "2025-12-12 18:13", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Levante Lagoon", "imo": "IMO 9619751", "subject": "Spare part request - MT Levante Lagoon", "description": "Dear support team,\n\nBelow-deck unit on MT Levante Lagoon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?\n\nThanks and regards,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-13 08:00"}, {"ticket_id": "MRL-104137", "created_at": "2025-12-12 20:07", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "Crew wifi vouchers not working on MV Nordic Voyager", "description": "Crew on MV Nordic Voyager cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-13 19:00"}, {"ticket_id": "MRL-104142", "created_at": "2025-12-12 22:58", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Voyager", "imo": "IMO 9122370", "subject": "Plan change request for MT Arctic Voyager", "description": "Please upgrade MT Arctic Voyager to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-20 05:00"}, {"ticket_id": "MRL-104155", "created_at": "2025-12-13 00:45", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "High latency reported by master, MV Tramontane Tern", "description": "Good day,\n\nPerformance on MV Tramontane Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-13 16:00"}, {"ticket_id": "MRL-104158", "created_at": "2025-12-13 02:06", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Breeze", "imo": "IMO 9497294", "subject": "ANTENNA FAULT ON MV SAPPHIRE BREEZE", "description": "Good day,\n\nBelow-deck unit on MV Sapphire Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?\n\nThanks and regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104150", "created_at": "2025-12-13 02:43", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Tern", "imo": "IMO 9416537", "subject": "Activate crew wifi package on MV Scarlet Tern", "description": "Hi support team,\n\nMV Scarlet Tern goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-15 13:00"}, {"ticket_id": "MRL-104153", "created_at": "2025-12-13 03:00", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Current", "imo": "IMO 9660671", "subject": "Crew wifi vouchers not working on MV Austral Current", "description": "Captain of MV Austral Current asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-22 14:00"}, {"ticket_id": "MRL-104154", "created_at": "2025-12-13 03:54", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ivory Lagoon", "imo": "IMO 9725627", "subject": "Sealink Cyber alert on MV Ivory Lagoon", "description": "Master of MV Ivory Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-19 06:00"}, {"ticket_id": "MRL-104147", "created_at": "2025-12-13 04:19", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Good day,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-9355. Manual repointing works temporarily. Requesting service visit in Antwerp.\n\nThanks and regards,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-15 00:00"}, {"ticket_id": "MRL-104149", "created_at": "2025-12-13 07:36", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Dawn", "imo": "IMO 9889459", "subject": "Contract documents request - Nordhav Offshore AS", "description": "Please send the current signed contract and SLA annex for Nordhav Offshore AS, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-15 13:00"}, {"ticket_id": "MRL-104151", "created_at": "2025-12-13 07:38", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Iron Current", "imo": "IMO 9315836", "subject": "Commissioning report pending - FV Iron Current", "description": "Hello,\n\nWhen can the install team board FV Iron Current in Cape Town? Vessel alongside for 5 days from Monday.\n\nBest regards,\nDPA, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-21 17:00"}, {"ticket_id": "MRL-104148", "created_at": "2025-12-13 08:14", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Rigel", "imo": "IMO 9870745", "subject": "Contract documents request - Riau Straits Carriers", "description": "Our new operations manager needs portal access for the Riau Straits Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-19 21:00"}, {"ticket_id": "MRL-104159", "created_at": "2025-12-13 09:21", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Azure Rigel", "imo": "IMO 9843948", "subject": "High latency reported by master, MV Azure Rigel", "description": "Hi support team,\n\nMaster on MV Azure Rigel (IMO 9843948) reports very slow internet since Valletta departure. SNR fluctuating around 7.3 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-14 20:00"}, {"ticket_id": "MRL-104152", "created_at": "2025-12-13 09:44", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-4776. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-18 19:00"}, {"ticket_id": "MRL-104156", "created_at": "2025-12-13 12:52", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "MT Nordic Beacon: slow connection and packet loss", "description": "Hello,\n\nPerformance on MT Nordic Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-14 12:00"}, {"ticket_id": "MRL-104161", "created_at": "2025-12-13 16:52", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Atoll", "imo": "IMO 9267508", "subject": "New build connectivity setup Armor Atlantique Armement", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-12-18 10:00"}, {"ticket_id": "MRL-104145", "created_at": "2025-12-13 17:18", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Tern", "imo": "IMO 9557484", "subject": "Contract documents request - Atlântico Azul Navegação", "description": "Our new operations manager needs portal access for the Atlântico Azul Navegação fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-17 21:00"}, {"ticket_id": "MRL-104157", "created_at": "2025-12-13 19:46", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sapphire Crest", "imo": "IMO 9727845", "subject": "Plan change request for MV Sapphire Crest", "description": "We need the crew welfare package activated on MV Sapphire Crest before next crew change in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-18 00:00"}, {"ticket_id": "MRL-104146", "created_at": "2025-12-13 20:25", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Comet", "imo": "IMO 9339519", "subject": "Installation schedule for MV Boreal Comet", "description": "Hello,\n\nCommissioning on MV Boreal Comet completed last week but we never received the report. Please send.\n\nThanks and regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-14 04:00"}, {"ticket_id": "MRL-104160", "created_at": "2025-12-13 21:31", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Nordic Crest", "imo": "IMO 9867865", "subject": "CONTRACT DOCUMENTS REQUEST - AL MIRFA OFFSHORE MARINE", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Al Mirfa Offshore Marine, we cannot locate our copy.\n\nThanks and regards,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-20 22:00"}, {"ticket_id": "MRL-104164", "created_at": "2025-12-14 03:22", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Emerald Altair", "imo": "IMO 9141338", "subject": "NEW BUILD CONNECTIVITY SETUP GASCOGNE GAZ MARITIME", "description": "Commissioning on MT Emerald Altair completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-15 09:00"}, {"ticket_id": "MRL-104177", "created_at": "2025-12-14 03:39", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Polaris", "imo": "IMO 9822413", "subject": "High latency reported by master, MV Kystfjord Polaris", "description": "Performance on MV Kystfjord Polaris degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-22 03:00"}, {"ticket_id": "MRL-104174", "created_at": "2025-12-14 04:09", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Star", "imo": "IMO 9436056", "subject": "Credit note request Nordhav Offshore AS", "description": "We do not recognise line items on the latest invoice for MV Cobalt Star. Can you send a breakdown per service? Regards, Accounts team, Nordhav Offshore AS.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-18 09:00"}, {"ticket_id": "MRL-104167", "created_at": "2025-12-14 05:28", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "Activate crew wifi package on MV Kystfjord Hydra", "description": "MV Kystfjord Hydra goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-19 23:00"}, {"ticket_id": "MRL-104171", "created_at": "2025-12-14 09:15", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Comet", "imo": "IMO 9588794", "subject": "High latency reported by master, MV Zephyr Comet", "description": "Master on MV Zephyr Comet (IMO 9588794) reports very slow internet since Singapore departure. SNR fluctuating around 7.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-17 06:00"}, {"ticket_id": "MRL-104175", "created_at": "2025-12-14 11:23", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Solstice Lyra", "imo": "IMO 9603233", "subject": "MV Solstice Lyra: BDU fault code E-5013", "description": "After heavy weather the radome on MV Solstice Lyra has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104173", "created_at": "2025-12-14 12:48", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "Activate crew wifi package on MV Harmattan Tern", "description": "We need the crew welfare package activated on MV Harmattan Tern before next crew change in Singapore.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-18 13:00"}, {"ticket_id": "MRL-104162", "created_at": "2025-12-14 15:02", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Beacon", "imo": "IMO 9593347", "subject": "MV Meridian Beacon: slow connection and packet loss", "description": "Hi support team,\n\nPerformance on MV Meridian Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-15 23:00"}, {"ticket_id": "MRL-104166", "created_at": "2025-12-14 15:10", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "Question about charges for MV Kystfjord Atlas", "description": "Requesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-21 14:00"}, {"ticket_id": "MRL-104169", "created_at": "2025-12-14 16:39", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "NEW BUILD CONNECTIVITY SETUP GÖTA ÄLV SHORTSEA AB", "description": "When can the install team board MV Aurora Wave in Valletta? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-23 00:00"}, {"ticket_id": "MRL-104165", "created_at": "2025-12-14 17:40", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "Invoice query - Hormuz Falcon Tankers", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Hormuz Falcon Tankers fleet, our auditors are asking.\n\nBest regards,\nMarine Superintendent, Hormuz Falcon Tankers", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104176", "created_at": "2025-12-14 18:26", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Star", "imo": "IMO 9676204", "subject": "Plan change request for MV Iron Star", "description": "Please upgrade MV Iron Star to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-23 18:00"}, {"ticket_id": "MRL-104170", "created_at": "2025-12-14 19:32", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-18 09:00"}, {"ticket_id": "MRL-104172", "created_at": "2025-12-14 20:02", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-9199. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-104163", "created_at": "2025-12-14 21:24", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Crest", "imo": "IMO 9500716", "subject": "Phishing attempt reported by MV Emerald Crest crew", "description": "Cyber dashboard raised alert E-8832 for MV Emerald Crest: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-14 17:00"}, {"ticket_id": "MRL-104168", "created_at": "2025-12-14 23:13", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Cobalt Rigel", "imo": "IMO 9206384", "subject": "Plan change request for MV Cobalt Rigel", "description": "Please upgrade MV Cobalt Rigel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-19 05:00"}, {"ticket_id": "MRL-104180", "created_at": "2025-12-15 00:47", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Tramontane Tide", "imo": "IMO 9207637", "subject": "Slow crew internet on FV Tramontane Tide", "description": "Crew wifi on FV Tramontane Tide unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-12-20 13:00"}, {"ticket_id": "MRL-104182", "created_at": "2025-12-15 07:05", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Sapphire Beacon", "imo": "IMO 9189873", "subject": "PLAN CHANGE REQUEST FOR MV SAPPHIRE BEACON", "description": "Please upgrade MV Sapphire Beacon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104188", "created_at": "2025-12-15 09:11", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Nordic Crest", "imo": "IMO 9867865", "subject": "Spare part request - MV Nordic Crest", "description": "After heavy weather the radome on MV Nordic Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-19 06:00"}, {"ticket_id": "MRL-104178", "created_at": "2025-12-15 12:07", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Tide", "imo": "IMO 9120425", "subject": "Portal access for new ops manager - Konkan Coast Carriers", "description": "Please send the current signed contract and SLA annex for Konkan Coast Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-21 03:00"}, {"ticket_id": "MRL-104184", "created_at": "2025-12-15 12:46", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "Plan change request for MV Coral Rigel", "description": "We need the crew welfare package activated on MV Coral Rigel before next crew change in Tanjung Pelepas.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-22 01:00"}, {"ticket_id": "MRL-104183", "created_at": "2025-12-15 12:47", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Trader", "imo": "IMO 9497983", "subject": "Question about charges for MV Zephyr Trader", "description": "We do not recognise line items on the latest invoice for MV Zephyr Trader. Can you send a breakdown per service? Regards, Accounts team, Kowloon Pearl Navigation.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-23 10:00"}, {"ticket_id": "MRL-104181", "created_at": "2025-12-15 15:00", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "Plan change request for MV Aurora Petrel", "description": "MV Aurora Petrel goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-21 01:00"}, {"ticket_id": "MRL-104187", "created_at": "2025-12-15 15:24", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Crest", "imo": "IMO 9288631", "subject": "Spare part request - MV Crimson Crest", "description": "Dear support team,\n\nBelow-deck unit on MV Crimson Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?\n\nThanks and regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-24 15:00"}, {"ticket_id": "MRL-104179", "created_at": "2025-12-15 16:06", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Dawn", "imo": "IMO 9365752", "subject": "Spare part request - MV Silver Dawn", "description": "ETO on MV Silver Dawn reports antenna stuck in azimuth, fault code E-7062. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-15 16:00"}, {"ticket_id": "MRL-104185", "created_at": "2025-12-15 17:11", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Horizon", "imo": "IMO 9743928", "subject": "MV Meridian Horizon: complete loss of connectivity", "description": "Complete outage on MV Meridian Horizon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-16 16:00"}, {"ticket_id": "MRL-104186", "created_at": "2025-12-15 22:40", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Contract documents request - Atlântico Sul Navegação", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Atlântico Sul Navegação, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-23 13:00"}, {"ticket_id": "MRL-104192", "created_at": "2025-12-16 02:27", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Petrel", "imo": "IMO 9129495", "subject": "Contract documents request - Skagerrak Link Ferries", "description": "Our new operations manager needs portal access for the Skagerrak Link Ferries fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-24 09:00"}, {"ticket_id": "MRL-104202", "created_at": "2025-12-16 02:37", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Zephyr Reef", "imo": "IMO 9609562", "subject": "FV Zephyr Reef: BDU fault code E-9585", "description": "ETO on FV Zephyr Reef reports antenna stuck in azimuth, fault code E-2046. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-25 11:00"}, {"ticket_id": "MRL-104193", "created_at": "2025-12-16 03:51", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Aurora Orion", "imo": "IMO 9122502", "subject": "Suspicious traffic flagged - MV Aurora Orion", "description": "Cyber dashboard raised alert E-5285 for MV Aurora Orion: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-17 06:00"}, {"ticket_id": "MRL-104189", "created_at": "2025-12-16 03:58", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Albatross", "imo": "IMO 9323558", "subject": "URGENT - MV Crimson Albatross offline", "description": "Hi support team,\n\nComplete outage on MV Crimson Albatross. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Riau Straits Carriers", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-16 02:00"}, {"ticket_id": "MRL-104197", "created_at": "2025-12-16 04:56", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "Suspend service on MV Golden Current during dry dock", "description": "Good day,\n\nMV Golden Current goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-19 18:00"}, {"ticket_id": "MRL-104190", "created_at": "2025-12-16 05:23", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Breeze", "imo": "IMO 9225134", "subject": "MV Crimson Breeze: slow connection and packet loss", "description": "Master on MV Crimson Breeze (IMO 9225134) reports very slow internet since Jebel Ali departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-17 08:00"}, {"ticket_id": "MRL-104196", "created_at": "2025-12-16 08:12", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Dawn", "imo": "IMO 9458157", "subject": "Plan change request for MV Cobalt Dawn", "description": "Please upgrade MV Cobalt Dawn to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-23 05:00"}, {"ticket_id": "MRL-104201", "created_at": "2025-12-16 13:03", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Tide", "imo": "IMO 9361287", "subject": "Installation schedule for MV Coral Tide", "description": "Hello,\n\nWhen can the install team board MV Coral Tide in Stavanger? Vessel alongside for 5 days from Monday.\n\nBest regards,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-19 18:00"}, {"ticket_id": "MRL-104191", "created_at": "2025-12-16 14:14", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Aurora Horizon", "imo": "IMO 9223277", "subject": "Question about charges for MV Aurora Horizon", "description": "Requesting a copy of all invoices for the last quarter for Waddenzee Offshore BV fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-23 10:00"}, {"ticket_id": "MRL-104195", "created_at": "2025-12-16 15:04", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Polar Lyra", "imo": "IMO 9465435", "subject": "Installation schedule for MV Polar Lyra", "description": "Commissioning on MV Polar Lyra completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-20 14:00"}, {"ticket_id": "MRL-104198", "created_at": "2025-12-16 15:10", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Tramontane Comet", "imo": "IMO 9364801", "subject": "Plan change request for MV Tramontane Comet", "description": "We need the crew welfare package activated on MV Tramontane Comet before next crew change in Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-18 04:00"}, {"ticket_id": "MRL-104200", "created_at": "2025-12-16 16:04", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Sapphire Altair", "imo": "IMO 9131280", "subject": "MV Sapphire Altair - link keeps dropping since yesterday", "description": "Performance on MV Sapphire Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-17 06:00"}, {"ticket_id": "MRL-104194", "created_at": "2025-12-16 20:20", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vela", "imo": "IMO 9461764", "subject": "Antenna fault on MV Kystfjord Vela", "description": "Dear support team,\n\nETO on MV Kystfjord Vela reports antenna stuck in azimuth, fault code E-6619. Manual repointing works temporarily. Requesting service visit in Aberdeen.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-16 07:00"}, {"ticket_id": "MRL-104199", "created_at": "2025-12-16 20:39", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-2094", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-21 04:00"}, {"ticket_id": "MRL-104203", "created_at": "2025-12-16 21:03", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Iron Horizon", "imo": "IMO 9280419", "subject": "Credit note request Adriatic Sun Ferries", "description": "Requesting a copy of all invoices for the last quarter for Adriatic Sun Ferries fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-25 22:00"}, {"ticket_id": "MRL-104205", "created_at": "2025-12-17 02:20", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Scarlet Orion", "imo": "IMO 9279824", "subject": "Crew wifi vouchers not working on MV Scarlet Orion", "description": "Crew on MV Scarlet Orion cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-26 23:00"}, {"ticket_id": "MRL-104217", "created_at": "2025-12-17 04:10", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "URGENT - MV Nordic Atoll offline", "description": "Good day,\n\nComplete outage on MV Nordic Atoll. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-17 13:00"}, {"ticket_id": "MRL-104213", "created_at": "2025-12-17 05:12", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Equinox Rigel", "imo": "IMO 9683336", "subject": "Slow crew internet on MV Equinox Rigel", "description": "Crew wifi on MV Equinox Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-26 03:00"}, {"ticket_id": "MRL-104208", "created_at": "2025-12-17 07:05", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Scarlet Spirit", "imo": "IMO 9880518", "subject": "Portal access for new ops manager - Øresund Bulk ApS", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Øresund Bulk ApS, we cannot locate our copy.\n\nBrgds,\nDPA, Øresund Bulk ApS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-23 16:00"}, {"ticket_id": "MRL-104207", "created_at": "2025-12-17 07:21", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Comet", "imo": "IMO 9180334", "subject": "Credit note request Al Mirfa Offshore Marine", "description": "We do not recognise line items on the latest invoice for MV Golden Comet. Can you send a breakdown per service? Regards, Accounts team, Al Mirfa Offshore Marine.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-26 02:00"}, {"ticket_id": "MRL-104215", "created_at": "2025-12-17 08:09", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Hello,\n\nour vessel goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-23 23:00"}, {"ticket_id": "MRL-104212", "created_at": "2025-12-17 10:21", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Equinox Tern", "imo": "IMO 9746607", "subject": "Question about charges for MV Equinox Tern", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Skagerrak Link Ferries fleet, our auditors are asking.\n\nThanks and regards,\nDPA, Skagerrak Link Ferries", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-26 02:00"}, {"ticket_id": "MRL-104216", "created_at": "2025-12-17 10:23", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "Invoice query - Botnia Ice Class Oy", "description": "We do not recognise line items on the latest invoice for MV Arctic Current. Can you send a breakdown per service? Regards, Accounts team, Botnia Ice Class Oy.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-21 23:00"}, {"ticket_id": "MRL-104206", "created_at": "2025-12-17 12:36", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Spirit", "imo": "IMO 9300544", "subject": "Suspend service on MV Solstice Spirit during dry dock", "description": "MV Solstice Spirit goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-25 20:00"}, {"ticket_id": "MRL-104209", "created_at": "2025-12-17 14:55", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Spirit", "imo": "IMO 9740665", "subject": "Antenna fault on MT Golden Spirit", "description": "After heavy weather the radome on MT Golden Spirit has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-26 18:00"}, {"ticket_id": "MRL-104210", "created_at": "2025-12-17 20:08", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-18 15:00"}, {"ticket_id": "MRL-104214", "created_at": "2025-12-17 22:41", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Navigator", "imo": "IMO 9373967", "subject": "Suspicious traffic flagged - MV Scarlet Navigator", "description": "Hi support team,\n\nCyber dashboard raised alert E-5288 for MV Scarlet Navigator: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-17 17:00"}, {"ticket_id": "MRL-104211", "created_at": "2025-12-17 23:48", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Iron Crest", "imo": "IMO 9601417", "subject": "Commissioning report pending - MV Iron Crest", "description": "Commissioning on MV Iron Crest completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-24 02:00"}, {"ticket_id": "MRL-104204", "created_at": "2025-12-17 23:54", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Dawn", "imo": "IMO 9524695", "subject": "Spare part request - MV Meridian Dawn", "description": "Hi support team,\n\nBelow-deck unit on MV Meridian Dawn rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?\n\nBest regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-17 17:00"}, {"ticket_id": "MRL-104218", "created_at": "2025-12-18 01:34", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "MT Austral Pioneer: complete loss of connectivity", "description": "Complete outage on MT Austral Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-19 19:00"}, {"ticket_id": "MRL-104220", "created_at": "2025-12-18 06:37", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "New build connectivity setup Cantábrico Naviera SA", "description": "We are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-20 17:00"}, {"ticket_id": "MRL-104229", "created_at": "2025-12-18 07:00", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Question about charges for MV Iron Current", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.\n\nThanks and regards,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-23 04:00"}, {"ticket_id": "MRL-104231", "created_at": "2025-12-18 07:04", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Wave", "imo": "IMO 9486300", "subject": "Portal access forn ew ops manager - Waddenzee Offshore BV", "description": "Our new operations manager needs portal access for the Waddenzee Offshore BV fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-21 15:00"}, {"ticket_id": "MRL-104228", "created_at": "2025-12-18 08:13", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Current", "imo": "IMO 9323704", "subject": "Antenna fault on MV Polar Current", "description": "Below-deck unit on MV Polar Current rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-18 14:00"}, {"ticket_id": "MRL-104226", "created_at": "2025-12-18 09:02", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "Plan change request for MV Aurora Petrel", "description": "Please upgrade MV Aurora Petrel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-26 00:00"}, {"ticket_id": "MRL-104227", "created_at": "2025-12-18 12:32", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Coral Rigel", "imo": "IMO 9269336", "subject": "New build connectivity setup Lofote nHavfiske AS", "description": "Good day,\n\nWhen can the install team board FV Coral Rigel in Santos? Vessel alongside for 5 days from Monday.\n\nBrgds,\nTechnical Dept, Lofoten Havfiske AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-21 21:00"}, {"ticket_id": "MRL-104222", "created_at": "2025-12-18 13:52", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Horizon", "imo": "IMO 9770957", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Please send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-20 19:00"}, {"ticket_id": "MRL-104233", "created_at": "2025-12-18 13:55", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Crest", "imo": "IMO 9707493", "subject": "Invoice query - Nordhav Offshore AS", "description": "We do not recognise line items on the latest invoice for MV Cobalt Crest. Can you send a breakdown per service? Regards, Accounts team, Nordhav Offshore AS.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-19 07:00"}, {"ticket_id": "MRL-104224", "created_at": "2025-12-18 15:44", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Harmattan Voyager", "imo": "IMO 9211913", "subject": "Slow crew internet on FV Harmattan Voyager", "description": "Crew wifi on FV Harmattan Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-22 19:00"}, {"ticket_id": "MRL-104221", "created_at": "2025-12-18 16:08", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sapphire Crest", "imo": "IMO 9727845", "subject": "MV Sapphire Crest - link keeps dropping since yesterday", "description": "Dear support team,\n\nPerformance on MV Sapphire Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-19 21:00"}, {"ticket_id": "MRL-104223", "created_at": "2025-12-18 17:17", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Aurora Meteor", "imo": "IMO 9871787", "subject": "Crew data quota question - MV Aurora Meteor", "description": "Crew on MV Aurora Meteor cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-21 16:00"}, {"ticket_id": "MRL-104232", "created_at": "2025-12-18 17:29", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Sapphire Horizon", "imo": "IMO 9415210", "subject": "Question about charges for MV Sapphire Horizon", "description": "The overage charges for MV Sapphire Horizon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-23 04:00"}, {"ticket_id": "MRL-104219", "created_at": "2025-12-18 18:47", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "New build connectivity setup Gascogne Gaz Maritime", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-24 09:00"}, {"ticket_id": "MRL-104225", "created_at": "2025-12-18 21:45", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Baltic Crest", "imo": "IMO 9311206", "subject": "Question about charges for MV Baltic Crest", "description": "The overage charges for MV Baltic Crest look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-19 00:00"}, {"ticket_id": "MRL-104234", "created_at": "2025-12-18 23:07", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Navigator", "imo": "IMO 9773715", "subject": "High latency reported by master, MT Arctic Navigator", "description": "Performance on MT Arctic Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-18 07:00"}, {"ticket_id": "MRL-104230", "created_at": "2025-12-18 23:38", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Atoll", "imo": "IMO 9312157", "subject": "Phishing attempt reported by MV Cobalt Atoll crew", "description": "Cyber dashboard raised alert E-3434 for MV Cobalt Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-18 07:00"}, {"ticket_id": "MRL-104243", "created_at": "2025-12-19 03:08", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Scarlet Crest", "imo": "IMO 9270529", "subject": "Suspend service on MV Scarlet Crest during dry dock", "description": "Please upgrade MV Scarlet Crest to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-23 13:00"}, {"ticket_id": "MRL-104241", "created_at": "2025-12-19 04:24", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "Phishing attempt reported by MV Coral Navigator crew", "description": "Cyber dashboard raised alert E-9148 for MV Coral Navigator: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-19 16:00"}, {"ticket_id": "MRL-104236", "created_at": "2025-12-19 05:01", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "Phishing attempt reported by MV Nordic Tide crew", "description": "Cyber dashboard raised alert E-1496 for MV Nordic Tide: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-20 23:00"}, {"ticket_id": "MRL-104237", "created_at": "2025-12-19 08:22", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Reef", "imo": "IMO 9259343", "subject": "Suspicious traffic flagged - MV Zephyr Reef", "description": "Cyber dashboard raised alert E-8813 for MV Zephyr Reef: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-20 06:00"}, {"ticket_id": "MRL-104238", "created_at": "2025-12-19 08:40", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-24 13:00"}, {"ticket_id": "MRL-104244", "created_at": "2025-12-19 10:28", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Solstice Crest", "imo": "IMO 9185700", "subject": "Degraded VSAT performance on MV Solstice Crest", "description": "Master on MV Solstice Crest (IMO 9185700) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 8.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-22 06:00"}, {"ticket_id": "MRL-104242", "created_at": "2025-12-19 14:27", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Lyra", "imo": "IMO 9276729", "subject": "Antenna fault on MT Silver Lyra", "description": "After heavy weather the radome on MT Silver Lyra has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-19 23:00"}, {"ticket_id": "MRL-104240", "created_at": "2025-12-19 18:08", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Nordic Orion", "imo": "IMO 9438884", "subject": "Plan change request for MV Nordic Orion", "description": "Please upgrade MV Nordic Orion to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-22 06:00"}, {"ticket_id": "MRL-104235", "created_at": "2025-12-19 19:57", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Austral Falcon", "imo": "IMO 9207417", "subject": "Crew wifi vouchers not working on MV Austral Falcon", "description": "Dear support team,\n\nCrew wifi on MV Austral Falcon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-22 17:00"}, {"ticket_id": "MRL-104239", "created_at": "2025-12-19 22:40", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "Contract documents request - Øresund Bulk ApS", "description": "Do you have LEO coverage in Mid Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-21 05:00"}, {"ticket_id": "MRL-104256", "created_at": "2025-12-20 01:15", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ivory Vega", "imo": "IMO 9598878", "subject": "ANTENNA FAULT ON MV IVORY VEGA", "description": "After heavy weather the radome on MV Ivory Vega has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-21 12:00"}, {"ticket_id": "MRL-104254", "created_at": "2025-12-20 02:10", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "Plan change request for MV Ostro Meteor", "description": "MV Ostro Meteor goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-25 23:00"}, {"ticket_id": "MRL-104258", "created_at": "2025-12-20 02:38", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "Activate crew wifi package on MV Tramontane Voyager", "description": "Please upgrade MV Tramontane Voyager to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-25 10:00"}, {"ticket_id": "MRL-104252", "created_at": "2025-12-20 05:50", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Voyager", "imo": "IMO 9322994", "subject": "Installation schedule for MV Iron Voyager", "description": "Hello,\n\nWhen can the install team board MV Iron Voyager in Jebel Ali? Vessel alongside for 5 days from Monday.\n\nBest regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-27 19:00"}, {"ticket_id": "MRL-104257", "created_at": "2025-12-20 08:42", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Good day,\n\nour vessel goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-29 11:00"}, {"ticket_id": "MRL-104253", "created_at": "2025-12-20 10:29", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "our vessel goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-27 22:00"}, {"ticket_id": "MRL-104246", "created_at": "2025-12-20 12:10", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Reef", "imo": "IMO 9447495", "subject": "Spare part request - MV Baltic Reef", "description": "After heavy weather the radome on MV Baltic Reef has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-21 01:00"}, {"ticket_id": "MRL-104255", "created_at": "2025-12-20 13:28", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "Slow crew internet on MV Zephyr Lyra", "description": "Crew wifi on MV Zephyr Lyra unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-21 13:00"}, {"ticket_id": "MRL-104251", "created_at": "2025-12-20 13:32", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Baltic Wave", "imo": "IMO 9122904", "subject": "Coverage question Mid Atlantic", "description": "Good day,\n\nOur new operations manager needs portal access for the Haeryu Ocean Lines fleet. Can you set up an account?\n\nThanks and regards,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-22 14:00"}, {"ticket_id": "MRL-104247", "created_at": "2025-12-20 16:20", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Horizon", "imo": "IMO 9152703", "subject": "Coverage question South China Sea", "description": "Please send the current signed contract and SLA annex for Kowloon Pearl Navigation, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-29 02:00"}, {"ticket_id": "MRL-104245", "created_at": "2025-12-20 18:56", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Tern", "imo": "IMO 9660231", "subject": "No link on MV Onyx Tern since 0400 UTC", "description": "MV Onyx Tern (IMO 9660231) has no connectivity at all. Antenna status LED red, error E-7005. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-20 03:00"}, {"ticket_id": "MRL-104250", "created_at": "2025-12-20 19:27", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Dawn", "imo": "IMO 9889459", "subject": "Crew wifi vouchers not working on MV Solstice Dawn", "description": "Crew wifi on MV Solstice Dawn unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-29 14:00"}, {"ticket_id": "MRL-104249", "created_at": "2025-12-20 21:19", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "Spare part request - MV Amber Pioneer", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Amber Pioneer has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nMarine Superintendent, Skagerrak Link Ferries", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-20 17:00"}, {"ticket_id": "MRL-104248", "created_at": "2025-12-20 21:48", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Emerald Navigator", "imo": "IMO 9169677", "subject": "Invoice query - Thraki Product Tankers", "description": "Requesting a copy of all invoices for the last quarter for Thraki Product Tankers fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-21 13:00"}, {"ticket_id": "MRL-104259", "created_at": "2025-12-21 01:15", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Spirit", "imo": "IMO 9208875", "subject": "Commissioning report pending - MV Azure Spirit", "description": "Commissioning on MV Azure Spirit completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-22 08:00"}, {"ticket_id": "MRL-104265", "created_at": "2025-12-21 02:15", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "Crew wifi vouchers not working on MV Kystfjord Carina", "description": "Hi support team,\n\nCrew wifi on MV Kystfjord Carina unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-25 07:00"}, {"ticket_id": "MRL-104267", "created_at": "2025-12-21 04:05", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Installation schedule for MV Kystfjord Vega", "description": "Commissioning on MV Kystfjord Vega completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-26 21:00"}, {"ticket_id": "MRL-104260", "created_at": "2025-12-21 06:16", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Guardian", "imo": "IMO 9431147", "subject": "Contract documents request - Firth of Clyde Carriers", "description": "Do you have LEO coverage in Malacca Strait? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-25 05:00"}, {"ticket_id": "MRL-104270", "created_at": "2025-12-21 06:33", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "URGENT - MV Austral Vega offline", "description": "Good day,\n\nMV Austral Vega (IMO 9551375) has no connectivity at all. Antenna status LED red, error E-8384. Vessel in Mid Atlantic. Please call the bridge sat phone.\n\nBrgds,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-22 05:00"}, {"ticket_id": "MRL-104268", "created_at": "2025-12-21 07:12", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "Plan change request for MV Zephyr Wave", "description": "Please upgrade MV Zephyr Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-23 09:00"}, {"ticket_id": "MRL-104266", "created_at": "2025-12-21 08:29", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Albatross", "imo": "IMO 9306952", "subject": "No link on MV Mistral Albatross since 0400 UTC", "description": "Complete outage on MV Mistral Albatross. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-22 14:00"}, {"ticket_id": "MRL-104261", "created_at": "2025-12-21 10:31", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "Degraded VSAT performance on MT Aurora Orion", "description": "Performance on MT Aurora Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-27 04:00"}, {"ticket_id": "MRL-104274", "created_at": "2025-12-21 13:21", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "ANTENNA FAULT ON MV COBALT TERN", "description": "ETO on MV Cobalt Tern reports antenna stuck in azimuth, fault code E-9800. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-30 20:00"}, {"ticket_id": "MRL-104262", "created_at": "2025-12-21 14:22", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Altair", "imo": "IMO 9608829", "subject": "Activate crew wifi package on MV Kystfjord Altair", "description": "MV Kystfjord Altair goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-23 19:00"}, {"ticket_id": "MRL-104275", "created_at": "2025-12-21 17:38", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Star", "imo": "IMO 9816921", "subject": "Commissioning report pending - MV Aurora Star", "description": "Commissioning on MV Aurora Star completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-27 13:00"}, {"ticket_id": "MRL-104273", "created_at": "2025-12-21 18:39", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Albatross", "imo": "IMO 9713246", "subject": "Crew wifi vouchers not working on MV Solstice Albatross", "description": "Captain of MV Solstice Albatross asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-24 16:00"}, {"ticket_id": "MRL-104263", "created_at": "2025-12-21 18:45", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "COVERAGE QUESTION GULF OF OMAN", "description": "Do you have LEO coverage in Gulf of Oman? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-25 20:00"}, {"ticket_id": "MRL-104272", "created_at": "2025-12-21 20:52", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Meridian Star", "imo": "IMO 9384291", "subject": "MV Meridian Star: slow connection and packet loss", "description": "Performance on MV Meridian Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-22 17:00"}, {"ticket_id": "MRL-104264", "created_at": "2025-12-21 21:33", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Wave", "imo": "IMO 9272072", "subject": "URGENT - MV Golden Wave offline", "description": "Dear support team,\n\nMV Golden Wave (IMO 9272072) has no connectivity at all. Antenna status LED red, error E-8911. Vessel in Indian Ocean. Please call the bridge sat phone.\n\nBrgds,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-22 01:00"}, {"ticket_id": "MRL-104269", "created_at": "2025-12-21 21:40", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Dawn", "imo": "IMO 9524695", "subject": "Plan change request for MV Meridian Dawn", "description": "Dear support team,\n\nMV Meridian Dawn goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-22 23:00"}, {"ticket_id": "MRL-104271", "created_at": "2025-12-21 22:15", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Altair", "imo": "IMO 9452426", "subject": "Crew data quota question - MT Aurora Altair", "description": "Crew wifi on MT Aurora Altair unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-27 12:00"}, {"ticket_id": "MRL-104290", "created_at": "2025-12-22 00:12", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Dawn", "imo": "IMO 9889459", "subject": "Credit note request Nordhav Offshore AS", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Nordhav Offshore AS fleet, our auditors are asking.\n\nBest regards,\nDPA, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-31 15:00"}, {"ticket_id": "MRL-104289", "created_at": "2025-12-22 04:37", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Tramontane Orion", "imo": "IMO 9808912", "subject": "Crew wifi vouchers not working on MV Tramontane Orion", "description": "Captain of MV Tramontane Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-26 09:00"}, {"ticket_id": "MRL-104281", "created_at": "2025-12-22 06:04", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Guardian", "imo": "IMO 9882073", "subject": "MV Baltic Guardian: BDU fault code E-2857", "description": "ETO on MV Baltic Guardian reports antenna stuck in azimuth, fault code E-2281. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-22 20:00"}, {"ticket_id": "MRL-104285", "created_at": "2025-12-22 09:14", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Levante Lagoon", "imo": "IMO 9585405", "subject": "MV Levante Lagoon: BDU fault code E-7909", "description": "ETO on MV Levante Lagoon reports antenna stuck in azimuth, fault code E-4929. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-25 04:00"}, {"ticket_id": "MRL-104284", "created_at": "2025-12-22 11:44", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Nordic Vega", "imo": "IMO 9822334", "subject": "Spare part request - MV Nordic Vega", "description": "Hello,\n\nAfter heavy weather the radome on MV Nordic Vega has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-23 01:00"}, {"ticket_id": "MRL-104283", "created_at": "2025-12-22 11:48", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Altair", "imo": "IMO 9639983", "subject": "MV Cobalt Altair - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MV Cobalt Altair (IMO 9639983) reports very slow internet since Valletta departure. SNR fluctuating around 7.5 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-30 21:00"}, {"ticket_id": "MRL-104291", "created_at": "2025-12-22 12:51", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pollux", "imo": "IMO 9887839", "subject": "QUESTION ABOUT CHARGES FOR MV KYSTFJORD POLLUX", "description": "Requesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-27 22:00"}, {"ticket_id": "MRL-104282", "created_at": "2025-12-22 13:20", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Falcon", "imo": "IMO 9663740", "subject": "MV Boreal Falcon: slow connection and packet loss", "description": "Performance on MV Boreal Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-22 13:00"}, {"ticket_id": "MRL-104276", "created_at": "2025-12-22 13:31", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Star", "imo": "IMO 9309564", "subject": "Spare part request - MV Golden Star", "description": "After heavy weather the radome on MV Golden Star has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-26 16:00"}, {"ticket_id": "MRL-104287", "created_at": "2025-12-22 16:28", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Voyager", "imo": "IMO 9559212", "subject": "Invoice query - Elbstrom Reederei GmbH", "description": "The overage charges for MV Levante Voyager look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-28 03:00"}, {"ticket_id": "MRL-104288", "created_at": "2025-12-22 17:30", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Amber Vega", "imo": "IMO 9507116", "subject": "Instalaltion schedule for FV Amber Vega", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-25 22:00"}, {"ticket_id": "MRL-104279", "created_at": "2025-12-22 19:59", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "Crew wifi vouchers not working on MV Solstice Breeze", "description": "Crew wifi on MV Solstice Breeze unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-30 12:00"}, {"ticket_id": "MRL-104280", "created_at": "2025-12-22 20:32", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-28 12:00"}, {"ticket_id": "MRL-104278", "created_at": "2025-12-22 21:43", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Harmattan Lyra", "imo": "IMO 9237242", "subject": "Activate crew wifi package on MT Harmattan Lyra", "description": "Hi support team,\n\nMT Harmattan Lyra goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nDPA, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-27 23:00"}, {"ticket_id": "MRL-104277", "created_at": "2025-12-22 23:14", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Comet", "imo": "IMO 9610183", "subject": "Coverage questio nSingapore Strait", "description": "Please send the current signed contract and SLA annex for Bosphorus Crescent Denizcilik, we cannot locate our copy.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-25 00:00"}, {"ticket_id": "MRL-104286", "created_at": "2025-12-22 23:54", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Good day,\n\nour vessel goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-26 16:00"}, {"ticket_id": "MRL-104301", "created_at": "2025-12-23 00:35", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Cyber dashboard raised alert E-4602 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-24 08:00"}, {"ticket_id": "MRL-104294", "created_at": "2025-12-23 01:15", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "Antenna fault on MV Solstice Breeze", "description": "Hi support team,\n\nETO on MV Solstice Breeze reports antenna stuck in azimuth, fault code E-9096. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBest regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-27 15:00"}, {"ticket_id": "MRL-104297", "created_at": "2025-12-23 02:48", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-28 00:00"}, {"ticket_id": "MRL-104295", "created_at": "2025-12-23 03:17", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "MV Golden Lagoon: BDU fault code E-5190", "description": "After heavy weather the radome on MV Golden Lagoon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-26 13:00"}, {"ticket_id": "MRL-104300", "created_at": "2025-12-23 07:55", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Trader", "imo": "IMO 9252486", "subject": "Activate crew wifi package on MT Amber Trader", "description": "MT Amber Trader goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-29 02:00"}, {"ticket_id": "MRL-104296", "created_at": "2025-12-23 09:22", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Iron Current", "imo": "IMO 9315836", "subject": "Contract documents request - Celtic Sea Trawlers Ltd", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Celtic Sea Trawlers Ltd, we cannot locate our copy.\n\nThanks and regards,\nFleet Ops, Celtic Sea Trawlers Ltd", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-28 09:00"}, {"ticket_id": "MRL-104302", "created_at": "2025-12-23 09:54", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ostro Falcon", "imo": "IMO 9354258", "subject": "MV Ostro Falcon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Ostro Falcon. Modem log shows error E-3749 every few hours. Vessel currently Baltic Sea. ETA next port Colombo.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-24 04:00"}, {"ticket_id": "MRL-104298", "created_at": "2025-12-23 12:18", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Azure Current", "imo": "IMO 9435014", "subject": "URGENT - MV Azure Current offline", "description": "Complete outage on MV Azure Current. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-12-23 04:00"}, {"ticket_id": "MRL-104293", "created_at": "2025-12-23 17:57", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vela", "imo": "IMO 9461764", "subject": "No link on MV Kystfjord Vela since 0400 UTC", "description": "MV Kystfjord Vela (IMO 9461764) has no connectivity at all. Antenna status LED red, error E-1343. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-23 03:00"}, {"ticket_id": "MRL-104299", "created_at": "2025-12-23 21:30", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Cyber dashboard raised alert E-8225 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-24 11:00"}, {"ticket_id": "MRL-104292", "created_at": "2025-12-23 21:51", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Spirit", "imo": "IMO 9836311", "subject": "SPARE PART REQUEST - MT EQUINOX SPIRIT", "description": "Below-deck unit on MT Equinox Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-23 11:00"}, {"ticket_id": "MRL-104312", "created_at": "2025-12-24 05:24", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Spirit", "imo": "IMO 9836311", "subject": "Crew wifi vouchers not working on MT Equinox Spirit", "description": "Hello,\n\nCrew wifi on MT Equinox Spirit unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-28 19:00"}, {"ticket_id": "MRL-104303", "created_at": "2025-12-24 07:17", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Beacon", "imo": "IMO 9593347", "subject": "Invoice query - Elbstrom Reederei GmbH", "description": "The overage charges for MV Meridian Beacon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-26 15:00"}, {"ticket_id": "MRL-104308", "created_at": "2025-12-24 08:38", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Spirit", "imo": "IMO 9300544", "subject": "Crew data quota question - MV Solstice Spirit", "description": "Crew on MV Solstice Spirit cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-28 13:00"}, {"ticket_id": "MRL-104304", "created_at": "2025-12-24 11:16", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Iron Current", "imo": "IMO 9315836", "subject": "FV Iron Current: slow connection and packet loss", "description": "Hi support team,\n\nMaster on FV Iron Current (IMO 9315836) reports very slow internet since Busan departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nTechnical Dept, Celtic Sea Trawlers Ltd", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-25 00:00"}, {"ticket_id": "MRL-104311", "created_at": "2025-12-24 13:58", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Trader", "imo": "IMO 9425394", "subject": "Slow crew internet on MV Austral Trader", "description": "Captain of MV Austral Trader asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-02 20:00"}, {"ticket_id": "MRL-104306", "created_at": "2025-12-24 15:30", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Mistral Carrier", "imo": "IMO 9377987", "subject": "Contract documents request - Gascogne Gaz Maritime", "description": "Good day,\n\nDo you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.\n\nBrgds,\nFleet Ops, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-01 02:00"}, {"ticket_id": "MRL-104309", "created_at": "2025-12-24 17:37", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Equinox Carrier", "imo": "IMO 9591179", "subject": "MT Equinox Carrier: BDU fault code E-7913", "description": "Hello,\n\nETO on MT Equinox Carrier reports antenna stuck in azimuth, fault code E-7740. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nThanks and regards,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-25 02:00"}, {"ticket_id": "MRL-104307", "created_at": "2025-12-24 19:29", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Iron Orion", "imo": "IMO 9614476", "subject": "Activate crew wifi package on MV Iron Orion", "description": "Please upgrade MV Iron Orion to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-27 21:00"}, {"ticket_id": "MRL-104310", "created_at": "2025-12-24 21:59", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Lyra", "imo": "IMO 9326823", "subject": "Phishing attempt reported by MV Mistral Lyra crew", "description": "Cyber dashboard raised alert E-6561 for MV Mistral Lyra: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-26 00:00"}, {"ticket_id": "MRL-104305", "created_at": "2025-12-24 23:02", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Iron Crest", "imo": "IMO 9601417", "subject": "MV IronC rest: BDU fault code E-9707", "description": "After heavy weather the radome on MV Iron Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-25 20:00"}, {"ticket_id": "MRL-104320", "created_at": "2025-12-25 01:19", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "Phishing attempt reported by MT Crimson Carrier crew", "description": "Master of MT Crimson Carrier reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-29 16:00"}, {"ticket_id": "MRL-104319", "created_at": "2025-12-25 01:31", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "ANTENNA FAULT ON MT BALTIC REEF", "description": "ETO on MT Baltic Reef reports antenna stuck in azimuth, fault code E-8088. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-25 23:00"}, {"ticket_id": "MRL-104328", "created_at": "2025-12-25 03:34", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "Portal access for new ops manager - Shiokaze Kaiun KK", "description": "Our new operations manager needs portal access for the Shiokaze Kaiun KK fleet. Can you set up an account?", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-31 08:00"}, {"ticket_id": "MRL-104321", "created_at": "2025-12-25 03:38", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sirocco Lyra", "imo": "IMO 9461673", "subject": "Crew wifi vouchers not working on MV Sirocco Lyra", "description": "Crew on MV Sirocco Lyra cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-31 12:00"}, {"ticket_id": "MRL-104325", "created_at": "2025-12-25 04:16", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Comet", "imo": "IMO 9186819", "subject": "Commissioning report pending - MV Baltic Comet", "description": "Commissioning on MV Baltic Comet completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-03 18:00"}, {"ticket_id": "MRL-104331", "created_at": "2025-12-25 04:25", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "MV Boreal Lyra: slow connection and packet loss", "description": "Master on MV Boreal Lyra (IMO 9100059) reports very slow internet since Colombo departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-03 11:00"}, {"ticket_id": "MRL-104317", "created_at": "2025-12-25 06:17", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Ivory Comet", "imo": "IMO 9815874", "subject": "Activate crew wifi package on MV Ivory Comet", "description": "Please upgrade MV Ivory Comet to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-31 03:00"}, {"ticket_id": "MRL-104327", "created_at": "2025-12-25 06:43", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Trader", "imo": "IMO 9762170", "subject": "Credit note request Polarlys Tank AS", "description": "We do not recognise line items on the latest invoice for MT Nordic Trader. Can you send a breakdown per service? Regards, Accounts team, Polarlys Tank AS.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-03 21:00"}, {"ticket_id": "MRL-104330", "created_at": "2025-12-25 07:51", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Harmattan Lagoon", "imo": "IMO 9159402", "subject": "MV Harmattan Lagoon: complete loss of connectivity", "description": "Complete outage on MV Harmattan Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-25 08:00"}, {"ticket_id": "MRL-104326", "created_at": "2025-12-25 11:01", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Dear support team,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Celtic Sea Trawlers Ltd", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-01 17:00"}, {"ticket_id": "MRL-104329", "created_at": "2025-12-25 12:29", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Iron Current", "imo": "IMO 9315836", "subject": "Sealink yCber alert on FV Iron Current", "description": "Master of FV Iron Current reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-30 03:00"}, {"ticket_id": "MRL-104324", "created_at": "2025-12-25 13:39", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-4006. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-25 08:00"}, {"ticket_id": "MRL-104314", "created_at": "2025-12-25 14:04", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Aurora Carrier", "imo": "IMO 9735660", "subject": "Coverage question Red Sea", "description": "Our new operations manager needs portal access for the Riau Straits Carriers fleet. Can you set up an account?", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-03 00:00"}, {"ticket_id": "MRL-104322", "created_at": "2025-12-25 14:34", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Lyra", "imo": "IMO 9326823", "subject": "Invoice query - Botnia Ice Class Oy", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Botnia Ice Class Oy fleet, our auditors are asking.\n\nBest regards,\nMarine Superintendent, Botnia Ice Class Oy", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-02 11:00"}, {"ticket_id": "MRL-104323", "created_at": "2025-12-25 15:40", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Tern", "imo": "IMO 9789996", "subject": "No link on MT Arctic Tern since 0400 UTC", "description": "Dear support team,\n\nMT Arctic Tern (IMO 9789996) has no connectivity at all. Antenna status LED red, error E-6035. Vessel in Arabian Sea. Please call the bridge sat phone.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-26 07:00"}, {"ticket_id": "MRL-104313", "created_at": "2025-12-25 16:49", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Amber Rigel", "imo": "IMO 9579652", "subject": "Crew wifi vouchers not working on MV Amber Rigel", "description": "Captain of MV Amber Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-02 13:00"}, {"ticket_id": "MRL-104318", "created_at": "2025-12-25 17:52", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "New build connectivity setup Thraki Product Tankers", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-28 02:00"}, {"ticket_id": "MRL-104315", "created_at": "2025-12-25 21:38", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Crest", "imo": "IMO 9521447", "subject": "High latency reported by master, MV Zephyr Crest", "description": "Hello,\n\nPerformance on MV Zephyr Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nDPA, Waddenzee Offshore BV", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104316", "created_at": "2025-12-25 22:32", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Coral Tide", "imo": "IMO 9176022", "subject": "URGENT - MT Coral Tide offline", "description": "Hi support team,\n\nMT Coral Tide (IMO 9176022) has no connectivity at all. Antenna status LED red, error E-6713. Vessel in Gulf of Aden. Please call the bridge sat phone.\n\nBrgds,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P1", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104340", "created_at": "2025-12-26 00:11", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "Spare part request - MV Coral Voyager", "description": "Below-deck unit on MV Coral Voyager rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-31 17:00"}, {"ticket_id": "MRL-104335", "created_at": "2025-12-26 00:21", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Crest", "imo": "IMO 9668697", "subject": "Sealink Cyber alert on MV Amber Crest", "description": "Cyber dashboard raised alert E-5991 for MV Amber Crest: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-26 14:00"}, {"ticket_id": "MRL-104342", "created_at": "2025-12-26 06:04", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Crimson Lyra", "imo": "IMO 9462677", "subject": "MT Crimson Lyra - link keeps dropping since yesterday", "description": "Master on MT Crimson Lyra (IMO 9462677) reports very slow internet since Santos departure. SNR fluctuating around 9.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-26 17:00"}, {"ticket_id": "MRL-104333", "created_at": "2025-12-26 07:15", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Tramontane Spirit", "imo": "IMO 9509712", "subject": "Antenna fault on MV Tramontane Spirit", "description": "After heavy weather the radome on MV Tramontane Spirit has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-02 21:00"}, {"ticket_id": "MRL-104337", "created_at": "2025-12-26 13:37", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Voyager", "imo": "IMO 9811048", "subject": "Degraded VSAT performance on MV Cobalt Voyager", "description": "Good day,\n\nMaster on MV Cobalt Voyager (IMO 9811048) reports very slow internet since Santos departure. SNR fluctuating around 8.6 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-26 19:00"}, {"ticket_id": "MRL-104338", "created_at": "2025-12-26 14:45", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Nordic Current", "imo": "IMO 9851270", "subject": "MV Nordic Current: complete loss of connectivity", "description": "MV Nordic Current (IMO 9851270) has no connectivity at all. Antenna status LED red, error E-3309. Vessel in Arabian Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "closed", "resolved_at": "2025-12-26 07:00"}, {"ticket_id": "MRL-104332", "created_at": "2025-12-26 15:01", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "MV Arctic Falcon: slow connection and packet loss", "description": "Good day,\n\nMaster on MV Arctic Falcon (IMO 9351282) reports very slow internet since Antwerp departure. SNR fluctuating around 4.3 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-27 05:00"}, {"ticket_id": "MRL-104341", "created_at": "2025-12-26 16:45", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Question about charges for MV Iron Tide", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Iron Tide. Can you send a breakdown per service? Regards, Accounts team, Øresund Bulk ApS.\n\nBest regards,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-30 23:00"}, {"ticket_id": "MRL-104336", "created_at": "2025-12-26 18:13", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Golden Comet", "imo": "IMO 9561289", "subject": "FV Golden Comet: slow connection and packet loss", "description": "We see repeated link drops on FV Golden Comet. Modem log shows error E-5268 every few hours. Vessel currently Norwegian Sea. ETA next port Cape Town.", "reported_priority": "P1", "status": "closed", "resolved_at": "2025-12-27 11:00"}, {"ticket_id": "MRL-104343", "created_at": "2025-12-26 19:32", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Equinox Petrel", "imo": "IMO 9815769", "subject": "Credit note request Pearl Dhow Shipping WLL", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MT Equinox Petrel. Can you send a breakdown per service? Regards, Accounts team, Pearl Dhow Shipping WLL.\n\nThanks and regards,\nDPA, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-30 21:00"}, {"ticket_id": "MRL-104334", "created_at": "2025-12-26 19:45", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Crimson Navigator", "imo": "IMO 9694878", "subject": "Degraded VSAT performance on FV Crimson Navigator", "description": "Performance on FV Crimson Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-02 05:00"}, {"ticket_id": "MRL-104339", "created_at": "2025-12-26 22:31", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Our new operations manager needs portal access for the Riau Straits Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-03 07:00"}, {"ticket_id": "MRL-104346", "created_at": "2025-12-27 02:28", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Comet", "imo": "IMO 9679270", "subject": "Installation schedule for MV Polar Comet", "description": "Good day,\n\nCommissioning on MV Polar Comet completed last week but we never received the report. Please send.\n\nBest regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-03 16:00"}, {"ticket_id": "MRL-104355", "created_at": "2025-12-27 02:40", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Spirit", "imo": "IMO 9208875", "subject": "MV Azure Spirit: complete loss of connectivity", "description": "Dear support team,\n\nComplete outage on MV Azure Spirit. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-28 09:00"}, {"ticket_id": "MRL-104345", "created_at": "2025-12-27 03:54", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Suspend service on MV Austral Reef during dry dock", "description": "Good day,\n\nPlease upgrade MV Austral Reef to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-05 00:00"}, {"ticket_id": "MRL-104357", "created_at": "2025-12-27 04:12", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "Suspend service on MV Sapphire Lagoon during dry dock", "description": "Hi support team,\n\nPlease upgrade MV Sapphire Lagoon to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nMarine Superintendent, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-05 21:00"}, {"ticket_id": "MRL-104353", "created_at": "2025-12-27 08:13", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Hello,\n\nBelow-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?\n\nThanks and regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-28 12:00"}, {"ticket_id": "MRL-104361", "created_at": "2025-12-27 08:23", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "Invoice query - Kowloon Pearl Navigation", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Kowloon Pearl Navigation fleet, our auditors are asking.\n\nBest regards,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104349", "created_at": "2025-12-27 13:13", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "NEW BUILD CONNECTIVITY SETUP RIAU STRAITS CARRIERS", "description": "Hi support team,\n\nCommissioning on MV Crimson Reef completed last week but we never received the report. Please send.\n\nBest regards,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-31 19:00"}, {"ticket_id": "MRL-104347", "created_at": "2025-12-27 14:12", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "Crew wifi vouchers not working on FV Sirocco Current", "description": "Captain of FV Sirocco Current asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-31 21:00"}, {"ticket_id": "MRL-104354", "created_at": "2025-12-27 16:14", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Horizon", "imo": "IMO 9146637", "subject": "PHISHING ATTEMPT REPORTED BY MV AUSTRAL HORIZON CREW", "description": "Hello,\n\nCyber dashboard raised alert E-1377 for MV Austral Horizon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2025-12-27 12:00"}, {"ticket_id": "MRL-104360", "created_at": "2025-12-27 17:43", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Scarlet Comet", "imo": "IMO 9873709", "subject": "MV Scarlet Comet: slow connection and packet loss", "description": "Hello,\n\nWe see repeated link drops on MV Scarlet Comet. Modem log shows error E-2613 every few hours. Vessel currently Norwegian Sea. ETA next port Antwerp.\n\nBest regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-28 15:00"}, {"ticket_id": "MRL-104352", "created_at": "2025-12-27 19:00", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Trader", "imo": "IMO 9447964", "subject": "CREW DATA QUOTA QUESTION - MV LEVANTE TRADER", "description": "Hi support team,\n\nCrew on MV Levante Trader cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-30 02:00"}, {"ticket_id": "MRL-104356", "created_at": "2025-12-27 19:35", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "INVOICE QUERY - SHIOKAZE KAIUN KK", "description": "Requesting a copy of all invoices for the last quarter for Shiokaze Kaiun KK fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-03 08:00"}, {"ticket_id": "MRL-104351", "created_at": "2025-12-27 20:28", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Voyager", "imo": "IMO 9700914", "subject": "MV Austral Voyager: BDU fault code E-6590", "description": "Below-deck unit on MV Austral Voyager rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-28 22:00"}, {"ticket_id": "MRL-104358", "created_at": "2025-12-27 20:59", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "MV Harmattan Wave: slow connection and packet loss", "description": "Master on MV Harmattan Wave (IMO 9558828) reports very slow internet since Aberdeen departure. SNR fluctuating around 8.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-27 07:00"}, {"ticket_id": "MRL-104348", "created_at": "2025-12-27 21:05", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Tide", "imo": "IMO 9626948", "subject": "CREDIT NOTE REQUEST DELTA MAAS SHIPPING BV", "description": "Dear support team,\n\nThe overage charges for MV Cobalt Tide look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-01 12:00"}, {"ticket_id": "MRL-104359", "created_at": "2025-12-27 21:16", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Falcon", "imo": "IMO 9863572", "subject": "NEW BUILD CONNECTIVITY SETUP SKAGERRAK LINK FERRIES", "description": "When can the install team board MV Ivory Falcon in Antwerp? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2025-12-30 00:00"}, {"ticket_id": "MRL-104350", "created_at": "2025-12-27 22:18", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Amber Beacon", "imo": "IMO 9174024", "subject": "MV Amber Beacon - link keeps dropping since yesterday", "description": "Master on MV Amber Beacon (IMO 9174024) reports very slow internet since Hamburg departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-28 06:00"}, {"ticket_id": "MRL-104344", "created_at": "2025-12-27 23:16", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Levante Albatross", "imo": "IMO 9129299", "subject": "Invoice query - Shiokaze Kaiun KK", "description": "Dear support team,\n\nThe overage charges for MV Levante Albatross look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nMarine Superintendent, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-28 16:00"}, {"ticket_id": "MRL-104371", "created_at": "2025-12-28 00:16", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Meteor", "imo": "IMO 9821081", "subject": "New build connectivity setup Elbstrom Reederei GmbH", "description": "Commissioning on MV Austral Meteor completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-31 12:00"}, {"ticket_id": "MRL-104366", "created_at": "2025-12-28 00:41", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Atoll", "imo": "IMO 9506291", "subject": "Contract documents request - Aegean Meltemi Lines", "description": "Our new operations manager needs portal access for the Aegean Meltemi Lines fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-01 09:00"}, {"ticket_id": "MRL-104364", "created_at": "2025-12-28 03:25", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "Plan change request for MV Tramontane Voyager", "description": "We need the crew welfare package activated on MV Tramontane Voyager before next crew change in Cape Town.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-05 22:00"}, {"ticket_id": "MRL-104372", "created_at": "2025-12-28 04:20", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Azure Guardian", "imo": "IMO 9467134", "subject": "MT Azure Guardian: solw connection and packet loss", "description": "Performance on MT Azure Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-28 08:00"}, {"ticket_id": "MRL-104369", "created_at": "2025-12-28 06:55", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Levante Lagoon", "imo": "IMO 9585405", "subject": "Contract documents request - Kowloon Pearl Naivgation", "description": "Please send the current signed contract and SLA annex for Kowloon Pearl Navigation, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2025-12-31 08:00"}, {"ticket_id": "MRL-104368", "created_at": "2025-12-28 08:40", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Tide", "imo": "IMO 9108609", "subject": "MV Solstice Tide - link keeps dropping since yesterday", "description": "Performance on MV Solstice Tide degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-28 13:00"}, {"ticket_id": "MRL-104367", "created_at": "2025-12-28 15:11", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Lyra", "imo": "IMO 9699452", "subject": "Invoice query - Shiokaze Kaiun KK", "description": "We do not recognise line items on the latest invoice for MV Tramontane Lyra. Can you send a breakdown per service? Regards, Accounts team, Shiokaze Kaiun KK.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-06 10:00"}, {"ticket_id": "MRL-104370", "created_at": "2025-12-28 16:27", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Ostro Vega", "imo": "IMO 9177882", "subject": "High latency reported by master, MV Ostro Vega", "description": "Hello,\n\nPerformance on MV Ostro Vega degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Agulhas Current Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2025-12-31 14:00"}, {"ticket_id": "MRL-104362", "created_at": "2025-12-28 18:57", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Sapphire Lyra", "imo": "IMO 9543794", "subject": "FV Sapphire Lyra: BDU fault code E-1422", "description": "Hello,\n\nBelow-deck unit on FV Sapphire Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?\n\nThanks and regards,\nTechnical Dept, Lofoten Havfiske AS", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104373", "created_at": "2025-12-28 20:12", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "FV Arctic Meteor: complete loss of connectivity", "description": "FV Arctic Meteor (IMO 9469778) has no connectivity at all. Antenna status LED red, error E-7696. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-29 03:00"}, {"ticket_id": "MRL-104365", "created_at": "2025-12-28 23:40", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Good day,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Armor Atlantique Armement", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-03 23:00"}, {"ticket_id": "MRL-104363", "created_at": "2025-12-28 23:48", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Altair", "imo": "IMO 9530280", "subject": "Activate crew wifi package on MV Crimson Altair", "description": "MV Crimson Altair goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-04 20:00"}, {"ticket_id": "MRL-104375", "created_at": "2025-12-29 03:34", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Mistral Guardian", "imo": "IMO 9362188", "subject": "Coverage question North Atlantic", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-30 21:00"}, {"ticket_id": "MRL-104377", "created_at": "2025-12-29 04:59", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Ivory Navigator", "imo": "IMO 9241138", "subject": "New build connectivity setup Kowloon Pearl Navigation", "description": "Commissioning on MV Ivory Navigator completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-04 12:00"}, {"ticket_id": "MRL-104378", "created_at": "2025-12-29 06:11", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "Crew data quota question - MV Scarlet Rigel", "description": "Good day,\n\nCaptain of MV Scarlet Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-04 21:00"}, {"ticket_id": "MRL-104384", "created_at": "2025-12-29 06:26", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Hello,\n\nMaster on our vessel () reports very slow internet since Las Palmas departure. SNR fluctuating around 7.2 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-30 04:00"}, {"ticket_id": "MRL-104383", "created_at": "2025-12-29 08:47", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Trader", "imo": "IMO 9563275", "subject": "High latency reported by master, MV Onyx Trader", "description": "Good day,\n\nWe see repeated link drops on MV Onyx Trader. Modem log shows error E-4641 every few hours. Vessel currently Norwegian Sea. ETA next port Piraeus.\n\nThanks and regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-06 22:00"}, {"ticket_id": "MRL-104376", "created_at": "2025-12-29 11:34", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Carrier", "imo": "IMO 9429376", "subject": "MV Meridian Carrier: slow connection and packet loss", "description": "We see repeated link drops on MV Meridian Carrier. Modem log shows error E-4160 every few hours. Vessel currently Norwegian Sea. ETA next port Aberdeen.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-29 23:00"}, {"ticket_id": "MRL-104380", "created_at": "2025-12-29 14:25", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Lagoon", "imo": "IMO 9118733", "subject": "Degraded VSAT performance on MV Solstice Lagoon", "description": "Master on MV Solstice Lagoon (IMO 9118733) reports very slow internet since Aberdeen departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2025-12-30 03:00"}, {"ticket_id": "MRL-104374", "created_at": "2025-12-29 17:10", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "When can the install team board MV Onyx Wave in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-01 08:00"}, {"ticket_id": "MRL-104382", "created_at": "2025-12-29 21:12", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Harmattan Lyra", "imo": "IMO 9237242", "subject": "Suspend service on MT Harmattan Lyra during dry dock", "description": "Hello,\n\nMT Harmattan Lyra goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-06 04:00"}, {"ticket_id": "MRL-104379", "created_at": "2025-12-29 23:30", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "Portal access for new ops manager - Armor Atlantique Armement", "description": "Hi support team,\n\nDo you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.\n\nBest regards,\nTechnical Dept, Armor Atlantique Armement", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-30 00:00"}, {"ticket_id": "MRL-104381", "created_at": "2025-12-29 23:47", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "Phishing attempt reported by MV Harmattan Wave crew", "description": "Master of MV Harmattan Wave reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-04 01:00"}, {"ticket_id": "MRL-104389", "created_at": "2025-12-30 02:14", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "Slow crew internet on MV Coral Voyager", "description": "Crew wifi on MV Coral Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-06 22:00"}, {"ticket_id": "MRL-104387", "created_at": "2025-12-30 02:41", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Navigator", "imo": "IMO 9383936", "subject": "Question about charges for MV Polar Navigator", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Haeryu Ocean Lines fleet, our auditors are asking.\n\nBrgds,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-02 23:00"}, {"ticket_id": "MRL-104386", "created_at": "2025-12-30 02:57", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "Dear support team,\n\nPlease upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-04 03:00"}, {"ticket_id": "MRL-104396", "created_at": "2025-12-30 03:23", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Carrier", "imo": "IMO 9429376", "subject": "Suspicious traffic flagged - MV Meridian Carrier", "description": "Cyber dashboard raised alert E-6624 for MV Meridian Carrier: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-04 22:00"}, {"ticket_id": "MRL-104392", "created_at": "2025-12-30 07:57", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Dawn", "imo": "IMO 9721401", "subject": "Spare part reqeust - MT Onyx Dawn", "description": "Hi support team,\n\nAfter heavy weather the radome on MT Onyx Dawn has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-08 18:00"}, {"ticket_id": "MRL-104388", "created_at": "2025-12-30 08:30", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Solstice Reef", "imo": "IMO 9506851", "subject": "Crew wifi vouchers not working on MV Solstice Reef", "description": "Dear support team,\n\nCaptain of MV Solstice Reef asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nDPA, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-08 05:00"}, {"ticket_id": "MRL-104390", "created_at": "2025-12-30 09:29", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Cobalt Trader", "imo": "IMO 9766061", "subject": "Coverage question South China Sea", "description": "Do you have LEO coverage in South China Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2025-12-31 12:00"}, {"ticket_id": "MRL-104398", "created_at": "2025-12-30 13:54", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Tramontane Orion", "imo": "IMO 9808912", "subject": "No link on MV Tramontane Orion since 0400 UTC", "description": "Complete outage on MV Tramontane Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-30 09:00"}, {"ticket_id": "MRL-104394", "created_at": "2025-12-30 14:27", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "High latency reported by master, MV Silver Beacon", "description": "Good day,\n\nMaster on MV Silver Beacon (IMO 9537460) reports very slow internet since Cape Town departure. SNR fluctuating around 7.4 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-04 05:00"}, {"ticket_id": "MRL-104393", "created_at": "2025-12-30 17:25", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "SLOW CREW INTERNET ON MV OSTRO VOYAGER", "description": "Crew wifi on MV Ostro Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-01 09:00"}, {"ticket_id": "MRL-104391", "created_at": "2025-12-30 19:28", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "URGENT - MV Coral Rigel offline", "description": "MV Coral Rigel (IMO 9478913) has no connectivity at all. Antenna status LED red, error E-2204. Vessel in South Atlantic. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2025-12-30 07:00"}, {"ticket_id": "MRL-104397", "created_at": "2025-12-30 19:34", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "Activate crew wifi package on MV Ostro Voyager", "description": "Please upgrade MV Ostro Voyager to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-104395", "created_at": "2025-12-30 21:19", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Austral Dawn", "imo": "IMO 9737436", "subject": "Portal access for new ops manager - Tirreno Blu Navigazione", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-04 04:00"}, {"ticket_id": "MRL-104385", "created_at": "2025-12-30 22:14", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Falcon", "imo": "IMO 9690676", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MT ARCTIC FALCON", "description": "Crew on MT Arctic Falcon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-01 12:00"}, {"ticket_id": "MRL-104405", "created_at": "2025-12-31 00:47", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Atoll", "imo": "IMO 9664914", "subject": "Phishing attempt reported by MV Levante Atoll crew", "description": "Master of MV Levante Atoll reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-01 23:00"}, {"ticket_id": "MRL-104402", "created_at": "2025-12-31 01:16", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Tern", "imo": "IMO 9660231", "subject": "SUSPEND SERVICE ON MV ONYX TERN DURING DRY DOCK", "description": "Please upgrade MV Onyx Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-05 09:00"}, {"ticket_id": "MRL-104400", "created_at": "2025-12-31 01:18", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Golden Lyra", "imo": "IMO 9218521", "subject": "Sealink Cyber alert on MV Golden Lyra", "description": "Hello,\n\nMaster of MV Golden Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2025-12-31 09:00"}, {"ticket_id": "MRL-104406", "created_at": "2025-12-31 05:12", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "Invoice query - Lofoten Havfiske AS", "description": "Hello,\n\nThe overage charges for FV Levante Rigel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nDPA, Lofoten Havfiske AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-08 13:00"}, {"ticket_id": "MRL-104409", "created_at": "2025-12-31 10:39", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "SPARE PART REQUEST - MV POLAR RIGEL", "description": "ETO on MV Polar Rigel reports antenna stuck in azimuth, fault code E-4973. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-04 05:00"}, {"ticket_id": "MRL-104408", "created_at": "2025-12-31 10:47", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Tide", "imo": "IMO 9200330", "subject": "Spare part request - MV Scarlet Tide", "description": "Hello,\n\nETO on MV Scarlet Tide reports antenna stuck in azimuth, fault code E-3214. Manual repointing works temporarily. Requesting service visit in Hamburg.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-01 12:00"}, {"ticket_id": "MRL-104407", "created_at": "2025-12-31 11:23", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Tern", "imo": "IMO 9557484", "subject": "Activate crew wifi package on MV Sapphire Tern", "description": "Please upgrade MV Sapphire Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-07 00:00"}, {"ticket_id": "MRL-104401", "created_at": "2025-12-31 15:34", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Dear support team,\n\nPlease upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nDPA, Øresund Bulk ApS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-05 02:00"}, {"ticket_id": "MRL-104404", "created_at": "2025-12-31 17:34", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-01 18:00"}, {"ticket_id": "MRL-104399", "created_at": "2025-12-31 19:39", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Iron Horizon", "imo": "IMO 9280419", "subject": "Question about charges for MV Iron Horizon", "description": "The overage charges for MV Iron Horizon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-08 20:00"}, {"ticket_id": "MRL-104410", "created_at": "2025-12-31 23:21", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Zephyr Atoll", "imo": "IMO 9538775", "subject": "Suspend service on MV Zephyr Atoll during dry dock", "description": "Please upgrade MV Zephyr Atoll to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-02 01:00"}, {"ticket_id": "MRL-104403", "created_at": "2025-12-31 23:59", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Harmattan Rigel", "imo": "IMO 9867621", "subject": "High latency reported by master, MT Harmattan Rigel", "description": "Dear support team,\n\nWe see repeated link drops on MT Harmattan Rigel. Modem log shows error E-7555 every few hours. Vessel currently Persian Gulf. ETA next port Busan.\n\nBrgds,\nTechnical Dept, Hormuz Falcon Tankers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-01 21:00"}, {"ticket_id": "MRL-104422", "created_at": "2026-01-01 00:19", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "Phishing attempt reported by MV Mistral Falcon crew", "description": "Master of MV Mistral Falcon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-04 11:00"}, {"ticket_id": "MRL-104413", "created_at": "2026-01-01 09:43", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-7692", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-7207. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-09 21:00"}, {"ticket_id": "MRL-104423", "created_at": "2026-01-01 11:12", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Petrel", "imo": "IMO 9111058", "subject": "Spare part request - MV Levante Petrel", "description": "Dear support team,\n\nETO on MV Levante Petrel reports antenna stuck in azimuth, fault code E-2392. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nBrgds,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-09 06:00"}, {"ticket_id": "MRL-104424", "created_at": "2026-01-01 11:26", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ostro Guardian", "imo": "IMO 9794977", "subject": "Portal access for new ops manager - Nordhav Offshore AS", "description": "Hello,\n\nOur new operations manager needs portal access for the Nordhav Offshore AS fleet. Can you set up an account?\n\nThanks and regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-03 12:00"}, {"ticket_id": "MRL-104411", "created_at": "2026-01-01 11:47", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-06 06:00"}, {"ticket_id": "MRL-104414", "created_at": "2026-01-01 11:49", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Equinox Carrier", "imo": "IMO 9591179", "subject": "Crew wifi vouchers not working on MT Equinox Carrier", "description": "Crew wifi on MT Equinox Carrier unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-04 19:00"}, {"ticket_id": "MRL-104420", "created_at": "2026-01-01 15:27", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Master on our vessel () reports very slow internet since Aberdeen departure. SNR fluctuating around 6.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-08 06:00"}, {"ticket_id": "MRL-104418", "created_at": "2026-01-01 15:34", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Tramontane Star", "imo": "IMO 9791535", "subject": "MV Tramontane Star: BDU fault code E-5387", "description": "Below-deck unit on MV Tramontane Star rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-02 05:00"}, {"ticket_id": "MRL-104425", "created_at": "2026-01-01 15:41", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Crest", "imo": "IMO 9707493", "subject": "Activate crew wifi package on MV Cobalt Crest", "description": "Please upgrade MV Cobalt Crest to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-03 06:00"}, {"ticket_id": "MRL-104417", "created_at": "2026-01-01 15:47", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Installation schedule for MT Silver Pioneer", "description": "When can the install team board MT Silver Pioneer in Antwerp? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-03 20:00"}, {"ticket_id": "MRL-104421", "created_at": "2026-01-01 18:38", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Boreal Atoll", "imo": "IMO 9240914", "subject": "Invoice query - Karpas Maritime Ltd", "description": "Requesting a copy of all invoices for the last quarter for Karpas Maritime Ltd fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-03 05:00"}, {"ticket_id": "MRL-104412", "created_at": "2026-01-01 18:49", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Guardian", "imo": "IMO 9485801", "subject": "Question about charges for MV Crimson Guardian", "description": "Requesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-09 05:00"}, {"ticket_id": "MRL-104419", "created_at": "2026-01-01 19:28", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Silver Pioneer", "imo": "IMO 9209702", "subject": "Slow crew interent on MV Silver Pioneer", "description": "Crew on MV Silver Pioneer cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-06 18:00"}, {"ticket_id": "MRL-104416", "created_at": "2026-01-01 19:32", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Star", "imo": "IMO 9665451", "subject": "HIGH LATENCY REPORTED BY MASTER, MV CRIMSON STAR", "description": "Master on MV Crimson Star (IMO 9665451) reports very slow internet since Cape Town departure. SNR fluctuating around 6.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-02 22:00"}, {"ticket_id": "MRL-104415", "created_at": "2026-01-01 21:04", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "DEGRADED VSAT PERFORMANCE ON MV ONYX WAVE", "description": "Master on MV Onyx Wave (IMO 9825128) reports very slow internet since Santos departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-03 08:00"}, {"ticket_id": "MRL-104426", "created_at": "2026-01-01 22:44", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Polar Spirit", "imo": "IMO 9152856", "subject": "Commissioning report pending - MV Polar Spirit", "description": "We are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-10 07:00"}, {"ticket_id": "MRL-104433", "created_at": "2026-01-02 01:29", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "Installation schedule for MV Zephyr Lyra", "description": "Commissioning on MV Zephyr Lyra completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-04 23:00"}, {"ticket_id": "MRL-104430", "created_at": "2026-01-02 02:13", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "Phishing attempt reported by MV Tramontane Beacon crew", "description": "Master of MV Tramontane Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-07 08:00"}, {"ticket_id": "MRL-104427", "created_at": "2026-01-02 02:46", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Master on our vessel () reports very slow internet since Singapore departure. SNR fluctuating around 4.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-03 19:00"}, {"ticket_id": "MRL-104429", "created_at": "2026-01-02 05:47", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Golden Horizon", "imo": "IMO 9431757", "subject": "Antenna fault on MV Golden Horizon", "description": "Below-deck unit on MV Golden Horizon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-09 00:00"}, {"ticket_id": "MRL-104431", "created_at": "2026-01-02 08:49", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Beacon", "imo": "IMO 9109122", "subject": "Degraded VSAT performance on MV Coral Beacon", "description": "Master on MV Coral Beacon (IMO 9109122) reports very slow internet since Piraeus departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-03 07:00"}, {"ticket_id": "MRL-104428", "created_at": "2026-01-02 11:41", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Beacon", "imo": "IMO 9377183", "subject": "MT Coral Beacon - link keeps dropping since yesterday", "description": "Performance on MT Coral Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-02 06:00"}, {"ticket_id": "MRL-104434", "created_at": "2026-01-02 11:54", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Spirit", "imo": "IMO 9356921", "subject": "Credit note request Elbstrom Reederei GmbH", "description": "The overage charges for MV Arctic Spirit look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-01-04 05:00"}, {"ticket_id": "MRL-104435", "created_at": "2026-01-02 16:45", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Amber Lagoon", "imo": "IMO 9116694", "subject": "Crew data quota question - MV Amber Lagoon", "description": "Captain of MV Amber Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-06 02:00"}, {"ticket_id": "MRL-104436", "created_at": "2026-01-02 21:40", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Reef", "imo": "IMO 9362310", "subject": "URGENT - MV Aurora Reef offline", "description": "Complete outage on MV Aurora Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-02 10:00"}, {"ticket_id": "MRL-104432", "created_at": "2026-01-02 23:51", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "", "imo": "", "subject": "Invoice query - Skagerrak Link Ferries", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-07 12:00"}, {"ticket_id": "MRL-104449", "created_at": "2026-01-03 00:06", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Boreal Altair", "imo": "IMO 9468619", "subject": "Spare part request - MV Boreal Altair", "description": "After heavy weather the radome on MV Boreal Altair has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-10 11:00"}, {"ticket_id": "MRL-104443", "created_at": "2026-01-03 01:10", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "Credit note request Kattegat Container Line", "description": "Requesting a copy of all invoices for the last quarter for Kattegat Container Line fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-13 00:00"}, {"ticket_id": "MRL-104444", "created_at": "2026-01-03 04:38", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Aurora Reef", "imo": "IMO 9867102", "subject": "Slow crew internet on MT Aurora Reef", "description": "Good day,\n\nCrew on MT Aurora Reef cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-07 13:00"}, {"ticket_id": "MRL-104445", "created_at": "2026-01-03 09:18", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Tern", "imo": "IMO 9874882", "subject": "Suspicious traffic flagged - MV Polar Tern", "description": "Cyber dashboard raised alert E-5835 for MV Polar Tern: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-04 15:00"}, {"ticket_id": "MRL-104441", "created_at": "2026-01-03 12:41", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Onyx Breeze", "imo": "IMO 9394997", "subject": "CONTRACT DOCUMENTS REQUEST - VESTKYST SEISMIKK AS", "description": "Our new operations manager needs portal access for the Vestkyst Seismikk AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-11 04:00"}, {"ticket_id": "MRL-104448", "created_at": "2026-01-03 13:48", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Guardian", "imo": "IMO 9791028", "subject": "MV Tramontane Guardian: complete loss of connectivity", "description": "Hello,\n\nMV Tramontane Guardian (IMO 9791028) has no connectivity at all. Antenna status LED red, error E-4268. Vessel in Indian Ocean. Please call the bridge sat phone.\n\nBest regards,\nFleet Ops, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-03 21:00"}, {"ticket_id": "MRL-104442", "created_at": "2026-01-03 15:39", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Navigator", "imo": "IMO 9373967", "subject": "Installation schedule for MV Scarlet Navigator", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-06 02:00"}, {"ticket_id": "MRL-104439", "created_at": "2026-01-03 17:46", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "Installation schedule for MV Zephyr Lyra", "description": "Commissioning on MV Zephyr Lyra completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-12 13:00"}, {"ticket_id": "MRL-104438", "created_at": "2026-01-03 20:51", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Tide", "imo": "IMO 9762376", "subject": "No link on MV Polar Tide since 0400 UTC", "description": "Complete outage on MV Polar Tide. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-03 23:00"}, {"ticket_id": "MRL-104440", "created_at": "2026-01-03 22:17", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "Slow crew internet on MV Amber Petrel", "description": "Captain of MV Amber Petrel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-07 18:00"}, {"ticket_id": "MRL-104437", "created_at": "2026-01-03 22:26", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Azure Current", "imo": "IMO 9435014", "subject": "MV Azure Current - link keeps dropping since yesterday", "description": "Master on MV Azure Current (IMO 9435014) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-04 04:00"}, {"ticket_id": "MRL-104447", "created_at": "2026-01-03 22:52", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Albatross", "imo": "IMO 9494151", "subject": "High latency reported by master, MV Ivory Albatross", "description": "Hello,\n\nPerformance on MV Ivory Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-03 06:00"}, {"ticket_id": "MRL-104446", "created_at": "2026-01-03 23:46", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "Degraded VSAT performance on MV Ostro Star", "description": "Master on MV Ostro Star (IMO 9598880) reports very slow internet since Shanghai departure. SNR fluctuating around 7.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-09 22:00"}, {"ticket_id": "MRL-104458", "created_at": "2026-01-04 01:05", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Solstice Pioneer", "imo": "IMO 9263590", "subject": "Installation schedule for FV Solstice Pioneer", "description": "Hello,\n\nCommissioning on FV Solstice Pioneer completed last week but we never received the report. Please send.\n\nBest regards,\nTechnical Dept, Armor Atlantique Armement", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104451", "created_at": "2026-01-04 02:26", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Star", "imo": "IMO 9489211", "subject": "Question about charges for MV Polar Star", "description": "The overage charges for MV Polar Star look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-12 16:00"}, {"ticket_id": "MRL-104466", "created_at": "2026-01-04 03:34", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "Sealink Cyber alerto n MV Sapphire Falcon", "description": "Good day,\n\nMaster of MV Sapphire Falcon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-06 02:00"}, {"ticket_id": "MRL-104455", "created_at": "2026-01-04 04:19", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "Invoice query - Haeryu Ocean Lines", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Golden Falcon. Can you send a breakdown per service? Regards, Accounts team, Haeryu Ocean Lines.\n\nThanks and regards,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-13 22:00"}, {"ticket_id": "MRL-104467", "created_at": "2026-01-04 05:20", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Tramontane Vega", "imo": "IMO 9389617", "subject": "Slow crew internet on MT Tramontane Vega", "description": "Crew on MT Tramontane Vega cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-07 08:00"}, {"ticket_id": "MRL-104464", "created_at": "2026-01-04 05:29", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Dawn", "imo": "IMO 9542180", "subject": "Suspend service on MV Nordic Dawn during dry dock", "description": "Dear support team,\n\nMV Nordic Dawn goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nDPA, Melita Bulk Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-06 19:00"}, {"ticket_id": "MRL-104450", "created_at": "2026-01-04 05:37", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "MV Kystfjord Mira: BDU fault code E-6710", "description": "ETO on MV Kystfjord Mira reports antenna stuck in azimuth, fault code E-6601. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-13 20:00"}, {"ticket_id": "MRL-104454", "created_at": "2026-01-04 05:46", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "MV Aurora Petrel - link keeps dropping since yesterday", "description": "Good day,\n\nMaster on MV Aurora Petrel (IMO 9105097) reports very slow internet since Hamburg departure. SNR fluctuating around 8.9 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-06 11:00"}, {"ticket_id": "MRL-104460", "created_at": "2026-01-04 07:17", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Dear support team,\n\nCrew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nMarine Superintendent, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-05 13:00"}, {"ticket_id": "MRL-104457", "created_at": "2026-01-04 11:03", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Wave", "imo": "IMO 9486300", "subject": "MV Austral Wave: slow connection and packet loss", "description": "Good day,\n\nWe see repeated link drops on MV Austral Wave. Modem log shows error E-7751 every few hours. Vessel currently Norwegian Sea. ETA next port Singapore.\n\nBest regards,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-05 06:00"}, {"ticket_id": "MRL-104453", "created_at": "2026-01-04 12:08", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Guardian", "imo": "IMO 9317755", "subject": "MT ONYX GUARDIAN: COMPLETE LOSS OF CONNECTIVITY", "description": "Dear support team,\n\nComplete outage on MT Onyx Guardian. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-05 14:00"}, {"ticket_id": "MRL-104452", "created_at": "2026-01-04 13:17", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Invoice query - Tirreno Blu Navigazione", "description": "Requesting a copy of all invoices for the last quarter for Tirreno Blu Navigazione fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-06 00:00"}, {"ticket_id": "MRL-104463", "created_at": "2026-01-04 15:12", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "MV Harmattan Tern: slow connection and packet loss", "description": "We see repeated link drops on MV Harmattan Tern. Modem log shows error E-6684 every few hours. Vessel currently Baltic Sea. ETA next port Aberdeen.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-04 21:00"}, {"ticket_id": "MRL-104465", "created_at": "2026-01-04 15:30", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Harmattan Crest", "imo": "IMO 9832834", "subject": "M VHarmattan Crest: BDU fault code E-4940", "description": "ETO on MV Harmattan Crest reports antenna stuck in azimuth, fault code E-3771. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-09 05:00"}, {"ticket_id": "MRL-104456", "created_at": "2026-01-04 15:46", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "Installation schedule for MV Harmattan Tern", "description": "Hi support team,\n\nCommissioning on MV Harmattan Tern completed last week but we never received the report. Please send.\n\nBrgds,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-09 09:00"}, {"ticket_id": "MRL-104459", "created_at": "2026-01-04 17:41", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Commissioning report pending - MV Austral Reef", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-06 15:00"}, {"ticket_id": "MRL-104468", "created_at": "2026-01-04 18:56", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "MT Nordic Beacon: BDU fault code E-3826", "description": "ETO on MT Nordic Beacon reports antenna stuck in azimuth, fault code E-5720. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-05 17:00"}, {"ticket_id": "MRL-104461", "created_at": "2026-01-04 22:48", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Trader", "imo": "IMO 9563275", "subject": "Commissioning report pending - MV Onyx Trader", "description": "Dear support team,\n\nCommissioning on MV Onyx Trader completed last week but we never received the report. Please send.\n\nBest regards,\nDPA, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-08 14:00"}, {"ticket_id": "MRL-104462", "created_at": "2026-01-04 23:36", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Iron Orion", "imo": "IMO 9614476", "subject": "Slow crew internet on MV Iron Orion", "description": "Captain of MV Iron Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-10 06:00"}, {"ticket_id": "MRL-104475", "created_at": "2026-01-05 01:56", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Sapphire Tern", "imo": "IMO 9325726", "subject": "No link on MT Sapphire Tern since 0400 UTC", "description": "Complete outage on MT Sapphire Tern. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-05 08:00"}, {"ticket_id": "MRL-104478", "created_at": "2026-01-05 07:24", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-06 10:00"}, {"ticket_id": "MRL-104472", "created_at": "2026-01-05 07:48", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Aurora Current", "imo": "IMO 9803132", "subject": "Crew data quota question - MT Aurora Current", "description": "Crew wifi on MT Aurora Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-07 10:00"}, {"ticket_id": "MRL-104474", "created_at": "2026-01-05 08:01", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "Crew data quota question - MV Coral Wave", "description": "Captain of MV Coral Wave asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-09 17:00"}, {"ticket_id": "MRL-104476", "created_at": "2026-01-05 10:35", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Voyager", "imo": "IMO 9322994", "subject": "Question about charges for MV Iron Voyager", "description": "The overage charges for MV Iron Voyager look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-13 18:00"}, {"ticket_id": "MRL-104471", "created_at": "2026-01-05 12:50", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Baltic Voyager", "imo": "IMO 9252591", "subject": "Portal access for new ops manager - Agulhas Current Shipping", "description": "Our new operations manager needs portal access for the Agulhas Current Shipping fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-14 01:00"}, {"ticket_id": "MRL-104477", "created_at": "2026-01-05 21:22", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Tide", "imo": "IMO 9762376", "subject": "Spare part request - MV Polar Tide", "description": "Dear support team,\n\nETO on MV Polar Tide reports antenna stuck in azimuth, fault code E-2706. Manual repointing works temporarily. Requesting service visit in Santos.\n\nBrgds,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-13 14:00"}, {"ticket_id": "MRL-104473", "created_at": "2026-01-05 21:41", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "No link on MV Harmattan Carrier since 0400 UTC", "description": "Complete outage on MV Harmattan Carrier. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-05 03:00"}, {"ticket_id": "MRL-104470", "created_at": "2026-01-05 21:58", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Crimson Rigel", "imo": "IMO 9380013", "subject": "High latency reported by master, MV Crimson Rigel", "description": "Performance on MV Crimson Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-05 11:00"}, {"ticket_id": "MRL-104469", "created_at": "2026-01-05 23:05", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Falcon", "imo": "IMO 9131931", "subject": "High latency reported by master, MV Equinox Falcon", "description": "Hi support team,\n\nWe see repeated link drops on MV Equinox Falcon. Modem log shows error E-5152 every few hours. Vessel currently East China Sea. ETA next port Singapore.\n\nThanks and regards,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-11 09:00"}, {"ticket_id": "MRL-104482", "created_at": "2026-01-06 03:20", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Guardian", "imo": "IMO 9773026", "subject": "Coverage question Mediterranean", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Elbstrom Reederei GmbH fleet. Can you set up an account?\n\nThanks and regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-12 02:00"}, {"ticket_id": "MRL-104488", "created_at": "2026-01-06 07:10", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "Slow crew internet on MV Amber Petrel", "description": "Captain of MV Amber Petrel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-13 04:00"}, {"ticket_id": "MRL-104483", "created_at": "2026-01-06 07:19", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Lyra", "imo": "IMO 9810094", "subject": "Commissioning report pending - MV Nordic Lyra", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-10 22:00"}, {"ticket_id": "MRL-104486", "created_at": "2026-01-06 07:58", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Levante Reef", "imo": "IMO 9446441", "subject": "Question about charges for MV Levante Reef", "description": "The overage charges for MV Levante Reef look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104489", "created_at": "2026-01-06 08:53", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sirocco Lyra", "imo": "IMO 9461673", "subject": "Question about charges for MV Sirocco Lyra", "description": "We do not recognise line items on the latest invoice for MV Sirocco Lyra. Can you send a breakdown per service? Regards, Accounts team, Botnia Ice Class Oy.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-11 22:00"}, {"ticket_id": "MRL-104485", "created_at": "2026-01-06 14:18", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-9755", "description": "Dear support team,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-7691. Manual repointing works temporarily. Requesting service visit in Santos.\n\nThanks and regards,\nDPA, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-13 15:00"}, {"ticket_id": "MRL-104479", "created_at": "2026-01-06 14:47", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Beacon", "imo": "IMO 9521887", "subject": "URGENT - MV Cobalt Beacon offline", "description": "Hello,\n\nMV Cobalt Beacon (IMO 9521887) has no connectivity at all. Antenna status LED red, error E-1192. Vessel in Mediterranean. Please call the bridge sat phone.\n\nBrgds,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-06 04:00"}, {"ticket_id": "MRL-104487", "created_at": "2026-01-06 19:08", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Scarlet Spirit", "imo": "IMO 9880518", "subject": "Suspend service on MV Scarlet Spirit during dry dock", "description": "MV Scarlet Spirit goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-15 02:00"}, {"ticket_id": "MRL-104481", "created_at": "2026-01-06 19:48", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "Contract documents request - Armor Atlantique Armement", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-07 16:00"}, {"ticket_id": "MRL-104484", "created_at": "2026-01-06 20:08", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Arctic Breeze", "imo": "IMO 9876426", "subject": "Suspend service on MV Arctic Breeze during dry dock", "description": "Hello,\n\nWe need the crew welfare package activated on MV Arctic Breeze before next crew change in Shanghai.\n\nThanks and regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-08 16:00"}, {"ticket_id": "MRL-104480", "created_at": "2026-01-06 23:08", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Albatross", "imo": "IMO 9813228", "subject": "MV Meridian Albatross: slow connection and packet loss", "description": "We see repeated link drops on MV Meridian Albatross. Modem log shows error E-4244 every few hours. Vessel currently North Sea. ETA next port Santos.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-06 10:00"}, {"ticket_id": "MRL-104501", "created_at": "2026-01-07 00:03", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Ostro Tern", "imo": "IMO 9706944", "subject": "Spare part request - MV Ostro Tern", "description": "Hi support team,\n\nBelow-deck unit on MV Ostro Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?\n\nThanks and regards,\nDPA, Konkan Coast Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-07 08:00"}, {"ticket_id": "MRL-104508", "created_at": "2026-01-07 00:03", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "MV Austral Petrel: complete loss of connectivity", "description": "MV Austral Petrel (IMO 9156577) has no connectivity at all. Antenna status LED red, error E-9872. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-08 08:00"}, {"ticket_id": "MRL-104499", "created_at": "2026-01-07 01:50", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Falcon", "imo": "IMO 9795945", "subject": "Suspicious traffic flagged - MT Ivory Falcon", "description": "Cyber dashboard raised alert E-3902 for MT Ivory Falcon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-08 02:00"}, {"ticket_id": "MRL-104497", "created_at": "2026-01-07 02:32", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Petrel", "imo": "IMO 9625126", "subject": "Phishing attempt reported by MT Boreal Petrel crew", "description": "Cyber dashboard raised alert E-5415 for MT Boreal Petrel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-08 01:00"}, {"ticket_id": "MRL-104498", "created_at": "2026-01-07 02:56", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Degraded VSAT performance on FV Arctic Meteor", "description": "Master on FV Arctic Meteor (IMO 9469778) reports very slow internet since Singapore departure. SNR fluctuating around 4.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-08 10:00"}, {"ticket_id": "MRL-104502", "created_at": "2026-01-07 05:10", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Pioneer", "imo": "IMO 9743239", "subject": "Plan change request for MV Nordic Pioneer", "description": "MV Nordic Pioneer goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-09 08:00"}, {"ticket_id": "MRL-104496", "created_at": "2026-01-07 06:23", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Amber Rigel", "imo": "IMO 9579652", "subject": "Suspend service on MV Amebr Rigel during dry dock", "description": "MV Amber Rigel goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-10 14:00"}, {"ticket_id": "MRL-104507", "created_at": "2026-01-07 07:21", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Ivory Trader", "imo": "IMO 9830161", "subject": "Credit note request Celtic Sea Trawlers Ltd", "description": "We do not recognise line items on the latest invoice for FV Ivory Trader. Can you send a breakdown per service? Regards, Accounts team, Celtic Sea Trawlers Ltd.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-12 20:00"}, {"ticket_id": "MRL-104500", "created_at": "2026-01-07 07:23", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "New build connectivity setup Aegean Meltemi Lines", "description": "Commissioning on MV Levante Orion completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-14 11:00"}, {"ticket_id": "MRL-104493", "created_at": "2026-01-07 09:02", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Harmattan Navigator", "imo": "IMO 9520912", "subject": "Phishing attempt reported by MV Harmattan Navigator crew", "description": "Master of MV Harmattan Navigator reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-07 13:00"}, {"ticket_id": "MRL-104495", "created_at": "2026-01-07 10:22", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ostro Beacon", "imo": "IMO 9860702", "subject": "Credit note request Cantábrico Naviera SA", "description": "Requesting a copy of all invoices for the last quarter for Cantábrico Naviera SA fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-14 13:00"}, {"ticket_id": "MRL-104491", "created_at": "2026-01-07 10:30", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Polar Beacon", "imo": "IMO 9856024", "subject": "MV Polar Beacon: slow connection and packet loss", "description": "We see repeated link drops on MV Polar Beacon. Modem log shows error E-9261 every few hours. Vessel currently Korea Strait. ETA next port Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-08 12:00"}, {"ticket_id": "MRL-104506", "created_at": "2026-01-07 13:21", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Golden Petrel", "imo": "IMO 9734604", "subject": "SUSPEND SERVICE ON MT GOLDEN PETREL DURING DRY DOCK", "description": "We need the crew welfare package activated on MT Golden Petrel before next crew change in Shanghai.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-12 14:00"}, {"ticket_id": "MRL-104504", "created_at": "2026-01-07 15:52", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "Invoice query - Atlântico Azul Navegação", "description": "The overage charges for MV Sapphire Falcon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-14 05:00"}, {"ticket_id": "MRL-104494", "created_at": "2026-01-07 17:44", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Coral Altair", "imo": "IMO 9780213", "subject": "Spare part request - MV Coral Altair", "description": "Good day,\n\nBelow-deck unit on MV Coral Altair rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?\n\nThanks and regards,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-08 07:00"}, {"ticket_id": "MRL-104503", "created_at": "2026-01-07 17:54", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "CREW WIFI VOUCHERS NOT WORKING ON FV ARCTIC METEOR", "description": "Hello,\n\nCaptain of FV Arctic Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nFleet Ops, Celtic Sea Trawlers Ltd", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-16 18:00"}, {"ticket_id": "MRL-104505", "created_at": "2026-01-07 19:07", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "Crew wifi vouchers not working on MV Amber Reef", "description": "Crew wifi on MV Amber Reef unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-10 18:00"}, {"ticket_id": "MRL-104490", "created_at": "2026-01-07 20:47", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Lagoon", "imo": "IMO 9173783", "subject": "Slow crew internet on MV Scarlet Lagoon", "description": "Crew wifi on MV Scarlet Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-16 03:00"}, {"ticket_id": "MRL-104492", "created_at": "2026-01-07 20:49", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "Contract documents request - Haeryu Ocean Lines", "description": "Dear support team,\n\nDo you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-12 20:00"}, {"ticket_id": "MRL-104511", "created_at": "2026-01-08 00:07", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "Portal access for new ops manager - Cnatábrico Naviera SA", "description": "Please send the current signed contract and SLA annex for Cantábrico Naviera SA, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-17 07:00"}, {"ticket_id": "MRL-104509", "created_at": "2026-01-08 01:03", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Albatross", "imo": "IMO 9360805", "subject": "MV Harmattan Albatross - link keeps dropping since yesterday", "description": "Hi support team,\n\nPerformance on MV Harmattan Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nDPA, Cantábrico Naviera SA", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-15 19:00"}, {"ticket_id": "MRL-104512", "created_at": "2026-01-08 05:03", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Albatross", "imo": "IMO 9383857", "subject": "Crew wifi vouchers not working on MV Ostro Albatross", "description": "Crew on MV Ostro Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-12 13:00"}, {"ticket_id": "MRL-104521", "created_at": "2026-01-08 05:16", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Baltic Tide", "imo": "IMO 9397585", "subject": "Installation schedule for MV Baltic Tide", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-17 15:00"}, {"ticket_id": "MRL-104524", "created_at": "2026-01-08 06:19", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Reef", "imo": "IMO 9447495", "subject": "Commissioning report pending - MV Baltic Reef", "description": "When can the install team board MV Baltic Reef in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-17 06:00"}, {"ticket_id": "MRL-104526", "created_at": "2026-01-08 06:56", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "Spare part request - MV Nordic Petrel", "description": "After heavy weather the radome on MV Nordic Petrel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-09 09:00"}, {"ticket_id": "MRL-104514", "created_at": "2026-01-08 07:15", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Scarlet Horizon", "imo": "IMO 9270490", "subject": "Commissioning report pending - MV Scarlet Horizon", "description": "Good day,\n\nCommissioning on MV Scarlet Horizon completed last week but we never received the report. Please send.\n\nThanks and regards,\nDPA, Riau Straits Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-09 23:00"}, {"ticket_id": "MRL-104522", "created_at": "2026-01-08 07:24", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "Antenna fault on MV Azure Breeze", "description": "ETO on MV Azure Breeze reports antenna stuck in azimuth, fault code E-8528. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-08 12:00"}, {"ticket_id": "MRL-104510", "created_at": "2026-01-08 09:22", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "Spare part request - MV Amber Wave", "description": "After heavy weather the radome on MV Amber Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-14 16:00"}, {"ticket_id": "MRL-104516", "created_at": "2026-01-08 11:39", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Harmattan Lagoon", "imo": "IMO 9159402", "subject": "Coverage question Gulf of Aden", "description": "Do you have LEO coverage in Gulf of Aden? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-17 20:00"}, {"ticket_id": "MRL-104525", "created_at": "2026-01-08 11:40", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Ivory Dawn", "imo": "IMO 9100530", "subject": "MV Ivory Dawn - link keeps dropping since yesterday", "description": "Performance on MV Ivory Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-104523", "created_at": "2026-01-08 12:52", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "High latency reported by master, MT Crimson Carrier", "description": "Hello,\n\nPerformance on MT Crimson Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-11 14:00"}, {"ticket_id": "MRL-104513", "created_at": "2026-01-08 13:31", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Levante Horizon", "imo": "IMO 9462914", "subject": "Crew data quota question - MV Levante Horizon", "description": "Hello,\n\nCrew on MV Levante Horizon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-17 06:00"}, {"ticket_id": "MRL-104518", "created_at": "2026-01-08 14:36", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-4093 every few hours. Vessel currently Mediterranean. ETA next port Tanjung Pelepas.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104515", "created_at": "2026-01-08 16:31", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "Contract documents request - Delta Maas Shipping BV", "description": "Do you have LEO coverage in Korea Strait? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-17 17:00"}, {"ticket_id": "MRL-104519", "created_at": "2026-01-08 20:02", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Activate crew wifi package on MV Kystfjord Draco", "description": "Hi support team,\n\nPlease upgrade MV Kystfjord Draco to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-11 16:00"}, {"ticket_id": "MRL-104517", "created_at": "2026-01-08 21:05", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "Slow crew internet on MV Coral Guardian", "description": "Crew wifi on MV Coral Guardian unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-16 01:00"}, {"ticket_id": "MRL-104520", "created_at": "2026-01-08 22:32", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sirocco Beacon", "imo": "IMO 9558701", "subject": "Activate crew wifi package on MT Sirocco Beacon", "description": "Dear support team,\n\nWe need the crew welfare package activated on MT Sirocco Beacon before next crew change in Hamburg.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-15 04:00"}, {"ticket_id": "MRL-104528", "created_at": "2026-01-09 03:18", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "High latency reported by master, MV Golden Lagoon", "description": "Master on MV Golden Lagoon (IMO 9866495) reports very slow internet since Hamburg departure. SNR fluctuating around 7.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-12 12:00"}, {"ticket_id": "MRL-104536", "created_at": "2026-01-09 09:28", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Kattegat Container Line", "description": "Do you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-18 20:00"}, {"ticket_id": "MRL-104534", "created_at": "2026-01-09 09:44", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Crimson Navigator", "imo": "IMO 9605803", "subject": "Portal access for new ops manager - Øresund Bulk ApS", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Øresund Bulk ApS, we cannot locate our copy.\n\nBrgds,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-12 00:00"}, {"ticket_id": "MRL-104531", "created_at": "2026-01-09 10:39", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "MV SCARLET ALTAIR: BDU FAULT CODE E-5234", "description": "Below-deck unit on MV Scarlet Altair rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-17 17:00"}, {"ticket_id": "MRL-104527", "created_at": "2026-01-09 10:44", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Star", "imo": "IMO 9692210", "subject": "Slow crew internet on MT Iron Star", "description": "Crew on MT Iron Star cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-12 15:00"}, {"ticket_id": "MRL-104532", "created_at": "2026-01-09 11:35", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Equinox Altair", "imo": "IMO 9347956", "subject": "Credit note request Waddenzee Offshore BV", "description": "The overage charges for MV Equinox Altair look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-13 15:00"}, {"ticket_id": "MRL-104530", "created_at": "2026-01-09 13:37", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "Coverage question Gulf of Oman", "description": "Our new operations manager needs portal access for the Thraki Product Tankers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-15 14:00"}, {"ticket_id": "MRL-104529", "created_at": "2026-01-09 17:36", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Meridian Carrier", "imo": "IMO 9226310", "subject": "SUSPEND SERVICE ON MT MERIDIAN CARRIER DURING DRY DOCK", "description": "We need the crew welfare package activated on MT Meridian Carrier before next crew change in Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-10 04:00"}, {"ticket_id": "MRL-104533", "created_at": "2026-01-09 18:42", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Albatross", "imo": "IMO 9870240", "subject": "Suspicious traffic flagged - MV Cobalt Albatross", "description": "Cyber dashboard raised alert E-1729 for MV Cobalt Albatross: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-09 18:00"}, {"ticket_id": "MRL-104535", "created_at": "2026-01-09 19:30", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Albatross", "imo": "IMO 9323558", "subject": "Plan change request for MV Crimson Albatross", "description": "We need the crew welfare package activated on MV Crimson Albatross before next crew change in Cape Town.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-12 22:00"}, {"ticket_id": "MRL-104545", "created_at": "2026-01-10 03:23", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Aurora", "imo": "IMO 9556492", "subject": "MV Kystfjord Aurora: BDU fault code E-3169", "description": "Below-deck unit on MV Kystfjord Aurora rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-13 15:00"}, {"ticket_id": "MRL-104540", "created_at": "2026-01-10 06:51", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sapphire Rigel", "imo": "IMO 9133472", "subject": "Credit note request Botnia Ice Class Oy", "description": "We do not recognise line items on the latest invoice for MV Sapphire Rigel. Can you send a breakdown per service? Regards, Accounts team, Botnia Ice Class Oy.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104542", "created_at": "2026-01-10 13:58", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "Coverage question Baltic Sea", "description": "Dear support team,\n\nDo you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-17 10:00"}, {"ticket_id": "MRL-104538", "created_at": "2026-01-10 15:07", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Meridian Comet", "imo": "IMO 9340049", "subject": "MV Meridian Comet: complete loss of connectivity", "description": "Complete outage on MV Meridian Comet. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-10 08:00"}, {"ticket_id": "MRL-104537", "created_at": "2026-01-10 16:09", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "Question about charges for FV Sirocco Current", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Armor Atlantique Armement fleet, our auditors are asking.\n\nBest regards,\nTechnical Dept, Armor Atlantique Armement", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-17 12:00"}, {"ticket_id": "MRL-104544", "created_at": "2026-01-10 17:23", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-7678. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-01-10 09:00"}, {"ticket_id": "MRL-104539", "created_at": "2026-01-10 18:39", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Navigator", "imo": "IMO 9773715", "subject": "Crew data quota question - MT Arctic Navigator", "description": "Crew on MT Arctic Navigator cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-11 07:00"}, {"ticket_id": "MRL-104541", "created_at": "2026-01-10 21:08", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Mistral Voyager", "imo": "IMO 9259953", "subject": "High latency reported by master, MV Mistral Voyager", "description": "Master on MV Mistral Voyager (IMO 9259953) reports very slow internet since Cape Town departure. SNR fluctuating around 5.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-13 18:00"}, {"ticket_id": "MRL-104543", "created_at": "2026-01-10 21:19", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Nordic Orion", "imo": "IMO 9438884", "subject": "Slow crew internet on MV Nordic Orion", "description": "Hello,\n\nCaptain of MV Nordic Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-14 14:00"}, {"ticket_id": "MRL-104557", "created_at": "2026-01-11 04:31", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Beacon", "imo": "IMO 9817614", "subject": "MV Emerald Beacon: slow connection and packet loss", "description": "Good day,\n\nPerformance on MV Emerald Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Aegean Meltemi Lines", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-12 05:00"}, {"ticket_id": "MRL-104551", "created_at": "2026-01-11 04:46", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Altair", "imo": "IMO 9210919", "subject": "Installation schedule for MV Solstice Altair", "description": "Good day,\n\nCommissioning on MV Solstice Altair completed last week but we never received the report. Please send.\n\nBest regards,\nDPA, Aegean Meltemi Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-16 02:00"}, {"ticket_id": "MRL-104546", "created_at": "2026-01-11 04:58", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Tramontane Beacon", "imo": "IMO 9137492", "subject": "Contract documents request - Gascogne Gaz Maritime", "description": "Hello,\n\nOur new operations manager needs portal access for the Gascogne Gaz Maritime fleet. Can you set up an account?\n\nBrgds,\nFleet Ops, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-20 05:00"}, {"ticket_id": "MRL-104550", "created_at": "2026-01-11 06:30", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Spirit", "imo": "IMO 9300544", "subject": "No link on MV Solstice Spirit since 0400 UTC", "description": "MV Solstice Spirit (IMO 9300544) has no connectivity at all. Antenna status LED red, error E-8482. Vessel in Malacca Strait. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-12 09:00"}, {"ticket_id": "MRL-104558", "created_at": "2026-01-11 07:00", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Comet", "imo": "IMO 9180334", "subject": "Question about charges for MV Golden Comet", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Golden Comet. Can you send a breakdown per service? Regards, Accounts team, Al Mirfa Offshore Marine.\n\nBest regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-18 10:00"}, {"ticket_id": "MRL-104554", "created_at": "2026-01-11 09:57", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Tide", "imo": "IMO 9762376", "subject": "MV Polar Tide: complete loss of connectivity", "description": "Complete outage on MV Polar Tide. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-11 03:00"}, {"ticket_id": "MRL-104553", "created_at": "2026-01-11 14:52", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Voyager", "imo": "IMO 9811048", "subject": "Suspicious traffic flagged - MV Cobalt Voyager", "description": "Cyber dashboard raised alert E-6044 for MV Cobalt Voyager: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-11 22:00"}, {"ticket_id": "MRL-104552", "created_at": "2026-01-11 15:26", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Spirit", "imo": "IMO 9356921", "subject": "Invoice query - Elbstrom Reederei GmbH", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Arctic Spirit. Can you send a breakdown per service? Regards, Accounts team, Elbstrom Reederei GmbH.\n\nBest regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-20 02:00"}, {"ticket_id": "MRL-104555", "created_at": "2026-01-11 19:26", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "Antenna fault on MV Nordic Tide", "description": "Dear support team,\n\nBelow-deck unit on MV Nordic Tide rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?\n\nBrgds,\nMarine Superintendent, Cantábrico Naviera SA", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-11 16:00"}, {"ticket_id": "MRL-104549", "created_at": "2026-01-11 19:34", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Iron Crest", "imo": "IMO 9601417", "subject": "High latency reported by master, MV Iron Crest", "description": "Master on MV Iron Crest (IMO 9601417) reports very slow internet since Stavanger departure. SNR fluctuating around 4.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-20 16:00"}, {"ticket_id": "MRL-104548", "created_at": "2026-01-11 21:23", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Tern", "imo": "IMO 9874882", "subject": "Phishing attempt reported by MV Polar Tern crew", "description": "Cyber dashboard raised alert E-8331 for MV Polar Tern: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-14 06:00"}, {"ticket_id": "MRL-104556", "created_at": "2026-01-11 22:19", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Crimson Rigel", "imo": "IMO 9380013", "subject": "Suspend service on MV Crimson Rigel during dry dock", "description": "Hello,\n\nMV Crimson Rigel goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nFleet Ops, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-16 11:00"}, {"ticket_id": "MRL-104547", "created_at": "2026-01-11 22:57", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-16 19:00"}, {"ticket_id": "MRL-104570", "created_at": "2026-01-12 01:05", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Aurora Trader", "imo": "IMO 9534925", "subject": "MV Aurora Trader - link keeps dropping since yesterday", "description": "Dear support team,\n\nPerformance on MV Aurora Trader degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Adriatic Sun Ferries", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-21 09:00"}, {"ticket_id": "MRL-104572", "created_at": "2026-01-12 03:17", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Pioneer", "imo": "IMO 9632167", "subject": "High latency reported by master, MV Crimson Pioneer", "description": "Hi support team,\n\nWe see repeated link drops on MV Crimson Pioneer. Modem log shows error E-2562 every few hours. Vessel currently Mid Atlantic. ETA next port Singapore.\n\nBest regards,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-15 16:00"}, {"ticket_id": "MRL-104568", "created_at": "2026-01-12 04:09", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Atoll", "imo": "IMO 9132698", "subject": "Phishing attempt reported by MV Amber Atoll crew", "description": "Cyber dashboard raised alert E-3456 for MV Amber Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-12 21:00"}, {"ticket_id": "MRL-104566", "created_at": "2026-01-12 04:15", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Activate crew wifi package on MT Silver Pioneer", "description": "Please upgrade MT Silver Pioneer to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-20 07:00"}, {"ticket_id": "MRL-104563", "created_at": "2026-01-12 05:37", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Trader", "imo": "IMO 9563275", "subject": "Crew data quota question - MV Onyx Trader", "description": "Crew wifi on MV Onyx Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-14 22:00"}, {"ticket_id": "MRL-104574", "created_at": "2026-01-12 06:30", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "MV Boreal Lyra: BDU fault code E-2547", "description": "ETO on MV Boreal Lyra reports antenna stuck in azimuth, fault code E-1536. Manual repointing works temporarily. Requesting service visit in Singapore.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-18 16:00"}, {"ticket_id": "MRL-104561", "created_at": "2026-01-12 10:41", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Aurora Breeze", "imo": "IMO 9336476", "subject": "Portal access for new ops manager - Øresund Bulk ApS", "description": "Please send the current signed contract and SLA annex for Øresund Bulk ApS, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-20 17:00"}, {"ticket_id": "MRL-104569", "created_at": "2026-01-12 12:11", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "Invioce query - Nordhav Offshore AS", "description": "The overage charges for MV Ivory Horizon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-01-15 15:00"}, {"ticket_id": "MRL-104560", "created_at": "2026-01-12 12:51", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Azure Orion", "imo": "IMO 9671773", "subject": "Slow crew internet on MV Azure Orion", "description": "Crew wifi on MV Azure Orion unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-19 14:00"}, {"ticket_id": "MRL-104571", "created_at": "2026-01-12 15:57", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "Antenna fault on MT Aurora Orion", "description": "After heavy weather the radome on MT Aurora Orion has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-13 19:00"}, {"ticket_id": "MRL-104567", "created_at": "2026-01-12 16:21", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-19 22:00"}, {"ticket_id": "MRL-104559", "created_at": "2026-01-12 18:39", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "Antenna fault on MV Scarlet Trader", "description": "Hello,\n\nETO on MV Scarlet Trader reports antenna stuck in azimuth, fault code E-3802. Manual repointing works temporarily. Requesting service visit in Antwerp.\n\nThanks and regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-13 05:00"}, {"ticket_id": "MRL-104564", "created_at": "2026-01-12 18:45", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Harmattan Lyra", "imo": "IMO 9237242", "subject": "MT Harmattan Lyra: BDU fault code E-9550", "description": "Below-deck unit on MT Harmattan Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-13 21:00"}, {"ticket_id": "MRL-104562", "created_at": "2026-01-12 20:48", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Nordic Vega", "imo": "IMO 9822334", "subject": "Slow crew internet no MV Nordic Vega", "description": "Crew on MV Nordic Vega cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-104565", "created_at": "2026-01-12 21:13", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Levante Vega", "imo": "IMO 9746841", "subject": "High latency reported by master, MV Levante Vega", "description": "Performance on MV Levante Vega degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-13 16:00"}, {"ticket_id": "MRL-104573", "created_at": "2026-01-12 22:12", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "Spare part request - MV Solstice Breeze", "description": "Below-deck unit on MV Solstice Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-17 04:00"}, {"ticket_id": "MRL-104583", "created_at": "2026-01-13 01:11", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "", "imo": "", "subject": "OUR VESSEL - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "We see repeated link drops on our vessel. Modem log shows error E-7088 every few hours. Vessel currently Mediterranean. ETA next port Piraeus.", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-13 10:00"}, {"ticket_id": "MRL-104577", "created_at": "2026-01-13 06:07", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "Sealink Cyber alert on MV Coral Rigel", "description": "Master of MV Coral Rigel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-19 21:00"}, {"ticket_id": "MRL-104575", "created_at": "2026-01-13 06:35", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Coral Altair", "imo": "IMO 9780213", "subject": "Question about charges for MV Coral Altair", "description": "Requesting a copy of all invoices for the last quarter for Kowloon Pearl Navigation fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-21 10:00"}, {"ticket_id": "MRL-104584", "created_at": "2026-01-13 06:51", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Harmattan Petrel", "imo": "IMO 9201164", "subject": "MV Harmattan Petrel - link keeps dropping since yesterday", "description": "Master on MV Harmattan Petrel (IMO 9201164) reports very slow internet since Valletta departure. SNR fluctuating around 6.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-22 17:00"}, {"ticket_id": "MRL-104579", "created_at": "2026-01-13 12:42", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Cobalt Rigel", "imo": "IMO 9206384", "subject": "Slow crew internet on MV Cobalt Rigel", "description": "Crew wifi on MV Cobalt Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-16 06:00"}, {"ticket_id": "MRL-104578", "created_at": "2026-01-13 13:06", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Petrel", "imo": "IMO 9172832", "subject": "Invoice query - Riau Straits Carriers", "description": "The overage charges for MV Arctic Petrel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-16 15:00"}, {"ticket_id": "MRL-104576", "created_at": "2026-01-13 17:56", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Coral Orion", "imo": "IMO 9154218", "subject": "Suspend service on MV Coral Orion during dry dcok", "description": "We need the crew welfare package activated on MV Coral Orion before next crew change in Aberdeen.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-18 10:00"}, {"ticket_id": "MRL-104580", "created_at": "2026-01-13 19:00", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Levante Lagoon", "imo": "IMO 9585405", "subject": "Degraded VSAT performance on MV Levante Lagoon", "description": "Master on MV Levante Lagoon (IMO 9585405) reports very slow internet since Hamburg departure. SNR fluctuating around 8.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-14 03:00"}, {"ticket_id": "MRL-104582", "created_at": "2026-01-13 20:42", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Please send the current signed contract and SLA annex for Riau Straits Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-17 18:00"}, {"ticket_id": "MRL-104581", "created_at": "2026-01-13 22:59", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Comet", "imo": "IMO 9588794", "subject": "Antenna fault on MV Zephyr Comet", "description": "After heavy weather the radome on MV Zephyr Comet has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-17 14:00"}, {"ticket_id": "MRL-104595", "created_at": "2026-01-14 00:25", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Star", "imo": "IMO 9665451", "subject": "Phishing attempt reported by MV Crimson Star crew", "description": "Cyber dashboard raised alert E-1094 for MV Crimson Star: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-17 19:00"}, {"ticket_id": "MRL-104585", "created_at": "2026-01-14 00:42", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "No link on MV Onyx Wave since 0400 UTC", "description": "MV Onyx Wave (IMO 9825128) has no connectivity at all. Antenna status LED red, error E-6836. Vessel in Gulf of Oman. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-15 05:00"}, {"ticket_id": "MRL-104598", "created_at": "2026-01-14 02:04", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "Antenna fault on MV Harmattan Wave", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Harmattan Wave has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-15 04:00"}, {"ticket_id": "MRL-104597", "created_at": "2026-01-14 03:56", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Atoll", "imo": "IMO 9661106", "subject": "Invoice query - Riau Straits Carriers", "description": "Requesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-21 08:00"}, {"ticket_id": "MRL-104594", "created_at": "2026-01-14 06:04", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Solstice Lyra", "imo": "IMO 9603233", "subject": "Suspend service on MV Solstice Lyra during dry dock", "description": "MV Solstice Lyra goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-19 13:00"}, {"ticket_id": "MRL-104599", "created_at": "2026-01-14 07:11", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "MV Austral Vega: slow connection and packet loss", "description": "Master on MV Austral Vega (IMO 9551375) reports very slow internet since Hamburg departure. SNR fluctuating around 7.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-15 21:00"}, {"ticket_id": "MRL-104593", "created_at": "2026-01-14 07:17", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-14 08:00"}, {"ticket_id": "MRL-104600", "created_at": "2026-01-14 08:39", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Guardian", "imo": "IMO 9783980", "subject": "MV Silver Guardian: slow connection and packet loss", "description": "Performance on MV Silver Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-16 01:00"}, {"ticket_id": "MRL-104596", "created_at": "2026-01-14 09:42", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Crimson Wave", "imo": "IMO 9652985", "subject": "High latency reported by master, MV Crmison Wave", "description": "We see repeated link drops on MV Crimson Wave. Modem log shows error E-4631 every few hours. Vessel currently Barents Sea. ETA next port Antwerp.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-14 15:00"}, {"ticket_id": "MRL-104590", "created_at": "2026-01-14 10:13", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Tramontane Meteor", "imo": "IMO 9800037", "subject": "Slow crew internet on MV Tramontane Meteor", "description": "Captain of MV Tramontane Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-17 19:00"}, {"ticket_id": "MRL-104592", "created_at": "2026-01-14 11:44", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Meridian Carrier", "imo": "IMO 9226310", "subject": "Crew data quota question - MT Meridian Carrier", "description": "Hi support team,\n\nCrew wifi on MT Meridian Carrier unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-15 11:00"}, {"ticket_id": "MRL-104587", "created_at": "2026-01-14 12:35", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Boreal Meteor", "imo": "IMO 9857846", "subject": "Question about charges for MV Boreal Meteor", "description": "The overage charges for MV Boreal Meteor look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-17 04:00"}, {"ticket_id": "MRL-104591", "created_at": "2026-01-14 18:45", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "MV Kystfjord Atlas - link keeps dropping since yesterday", "description": "Master on MV Kystfjord Atlas (IMO 9290189) reports very slow internet since Shanghai departure. SNR fluctuating around 8.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-14 16:00"}, {"ticket_id": "MRL-104589", "created_at": "2026-01-14 20:15", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Meteor", "imo": "IMO 9276389", "subject": "MT Baltic Meteor - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Baltic Meteor. Modem log shows error E-6403 every few hours. Vessel currently Arabian Sea. ETA next port Tanjung Pelepas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-15 23:00"}, {"ticket_id": "MRL-104586", "created_at": "2026-01-14 21:11", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Amber Beacon", "imo": "IMO 9174024", "subject": "Activate crew wifi package on MV Amber Beacon", "description": "Dear support team,\n\nMV Amber Beacon goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nFleet Ops, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-21 17:00"}, {"ticket_id": "MRL-104588", "created_at": "2026-01-14 22:45", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "", "imo": "", "subject": "New build connectivity setup Skagerrak Link Ferries", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-21 11:00"}, {"ticket_id": "MRL-104606", "created_at": "2026-01-15 01:14", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "MV Equinox Carrier - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Equinox Carrier. Modem log shows error E-5469 every few hours. Vessel currently Gulf of Oman. ETA next port Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-15 14:00"}, {"ticket_id": "MRL-104608", "created_at": "2026-01-15 03:58", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Atoll", "imo": "IMO 9312157", "subject": "MV Cobalt Atoll: BDU fault code E-2526", "description": "After heavy weather the radome on MV Cobalt Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-16 08:00"}, {"ticket_id": "MRL-104604", "created_at": "2026-01-15 04:00", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Voyager", "imo": "IMO 9122370", "subject": "PHISHING ATTEMPT REPORTED BY MT ARCTIC VOYAGER CREW", "description": "Cyber dashboard raised alert E-5804 for MT Arctic Voyager: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-21 01:00"}, {"ticket_id": "MRL-104607", "created_at": "2026-01-15 12:49", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Polar Dawn", "imo": "IMO 9612650", "subject": "FV Polar Dawn - link keeps dropping since yesterday", "description": "Hello,\n\nPerformance on FV Polar Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-16 00:00"}, {"ticket_id": "MRL-104602", "created_at": "2026-01-15 12:59", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Onyx Comet", "imo": "IMO 9592367", "subject": "Crew wifi vouchers not working on FV Onyx Comet", "description": "Crew on FV Onyx Comet cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-23 17:00"}, {"ticket_id": "MRL-104605", "created_at": "2026-01-15 15:12", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Meridian Lagoon", "imo": "IMO 9180700", "subject": "Activate crew wifi package on MV Meridian Lagoon", "description": "MV Meridian Lagoon goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-21 14:00"}, {"ticket_id": "MRL-104609", "created_at": "2026-01-15 16:04", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Emerald Rigel", "imo": "IMO 9413652", "subject": "High latency reported by master, FV Emerald Rigel", "description": "We see repeated link drops on FV Emerald Rigel. Modem log shows error E-3127 every few hours. Vessel currently Baltic Sea. ETA next port Jebel Ali.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-22 18:00"}, {"ticket_id": "MRL-104601", "created_at": "2026-01-15 21:10", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Amber Beacon", "imo": "IMO 9174024", "subject": "Commissioning report pending - MV Amber Beacon", "description": "Commissioning on MV Amber Beacon completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-22 19:00"}, {"ticket_id": "MRL-104603", "created_at": "2026-01-15 21:42", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Guardian", "imo": "IMO 9317755", "subject": "Question about chargesf or MT Onyx Guardian", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-17 14:00"}, {"ticket_id": "MRL-104614", "created_at": "2026-01-16 02:47", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "MV Kystfjord Antares: complete loss of connectivity", "description": "Dear support team,\n\nMV Kystfjord Antares (IMO 9489558) has no connectivity at all. Antenna status LED red, error E-2416. Vessel in Barents Sea. Please call the bridge sat phone.\n\nBrgds,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-16 20:00"}, {"ticket_id": "MRL-104615", "created_at": "2026-01-16 03:13", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "Contract documents request - Thraki Product Tankers", "description": "Our new operations manager needs portal access for the Thraki Product Tankers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-21 04:00"}, {"ticket_id": "MRL-104620", "created_at": "2026-01-16 05:02", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "MV Azure Pioneer: complete loss of connectivity", "description": "Hi support team,\n\nComplete outage on MV Azure Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-16 05:00"}, {"ticket_id": "MRL-104616", "created_at": "2026-01-16 06:49", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Invoice query - Elbstrom Reederei GmbH", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Iron Current. Can you send a breakdown per service? Regards, Accounts team, Elbstrom Reederei GmbH.\n\nThanks and regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-19 04:00"}, {"ticket_id": "MRL-104613", "created_at": "2026-01-16 07:26", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "MV Coral Voyager: complete loss of connectivity", "description": "Complete outage on MV Coral Voyager. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-16 04:00"}, {"ticket_id": "MRL-104611", "created_at": "2026-01-16 10:15", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Perseus", "imo": "IMO 9379208", "subject": "Antenna faulto n MV Kystfjord Perseus", "description": "ETO on MV Kystfjord Perseus reports antenna stuck in azimuth, fault code E-4437. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-16 12:00"}, {"ticket_id": "MRL-104612", "created_at": "2026-01-16 11:00", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "Antenna fault on MV Scarlet Rigel", "description": "Below-deck unit on MV Scarlet Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-17 18:00"}, {"ticket_id": "MRL-104610", "created_at": "2026-01-16 11:53", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Hello,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-23 08:00"}, {"ticket_id": "MRL-104619", "created_at": "2026-01-16 15:55", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Boreal Vega", "imo": "IMO 9859002", "subject": "FV Boreal Vega: BDU fault code E-9488", "description": "Dear support team,\n\nAfter heavy weather the radome on FV Boreal Vega has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nTechnical Dept, Armor Atlantique Armement", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-18 16:00"}, {"ticket_id": "MRL-104618", "created_at": "2026-01-16 22:33", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Azure Guardian", "imo": "IMO 9467134", "subject": "Plan change request for MT Azure Guardian", "description": "Good day,\n\nPlease upgrade MT Azure Guardian to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-19 17:00"}, {"ticket_id": "MRL-104617", "created_at": "2026-01-16 23:49", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "Question about charges for MV Nordic Petrel", "description": "The overage charges for MV Nordic Petrel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-22 20:00"}, {"ticket_id": "MRL-104635", "created_at": "2026-01-17 00:44", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Zephyr Crest", "imo": "IMO 9543603", "subject": "Degraded VSAT performance on MT Zephyr Crest", "description": "Performance on MT Zephyr Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-18 17:00"}, {"ticket_id": "MRL-104632", "created_at": "2026-01-17 00:50", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Tramontane Comet", "imo": "IMO 9729491", "subject": "FV Tramontane Comet: slow connection and packet loss", "description": "Performance on FV Tramontane Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-19 14:00"}, {"ticket_id": "MRL-104637", "created_at": "2026-01-17 04:03", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Golden Lyra", "imo": "IMO 9218521", "subject": "High latency reported by master, MV Golden Lyra", "description": "Hello,\n\nMaster on MV Golden Lyra (IMO 9218521) reports very slow internet since Colombo departure. SNR fluctuating around 7.1 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Agulhas Current Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-18 08:00"}, {"ticket_id": "MRL-104624", "created_at": "2026-01-17 04:45", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pegasus", "imo": "IMO 9403566", "subject": "URGENT - MV Kystfjord Pegasus offline", "description": "MV Kystfjord Pegasus (IMO 9403566) has no connectivity at all. Antenna status LED red, error E-7536. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104626", "created_at": "2026-01-17 07:43", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Austral Comet", "imo": "IMO 9290062", "subject": "MT Austral Comet: BDU fault code E-9264", "description": "ETO on MT Austral Comet reports antenna stuck in azimuth, fault code E-9569. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-17 08:00"}, {"ticket_id": "MRL-104629", "created_at": "2026-01-17 08:11", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Solstice Horizon", "imo": "IMO 9584528", "subject": "Sealink Cyber alert on MV Solstice Horizon", "description": "Good day,\n\nCyber dashboard raised alert E-1810 for MV Solstice Horizon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nFleet Ops, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-25 09:00"}, {"ticket_id": "MRL-104627", "created_at": "2026-01-17 08:28", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Breeze", "imo": "IMO 9278002", "subject": "MV Sirocco Breeze: slow connection and packet loss", "description": "Master on MV Sirocco Breeze (IMO 9278002) reports very slow internet since Piraeus departure. SNR fluctuating around 5.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-22 18:00"}, {"ticket_id": "MRL-104622", "created_at": "2026-01-17 08:49", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Credit note request Celtic Sea Trawlers Ltd", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Celtic Sea Trawlers Ltd.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-21 08:00"}, {"ticket_id": "MRL-104630", "created_at": "2026-01-17 08:52", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Star", "imo": "IMO 9507336", "subject": "Coverage question Singapore Strait", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Bosphorus Crescent Denizcilik, we cannot locate our copy.\n\nThanks and regards,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-19 21:00"}, {"ticket_id": "MRL-104634", "created_at": "2026-01-17 10:03", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Activate crew wifi package on MV Kystfjord Norma", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Kystfjord Norma before next crew change in Colombo.\n\nBrgds,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-26 01:00"}, {"ticket_id": "MRL-104621", "created_at": "2026-01-17 10:20", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Vega", "imo": "IMO 9618874", "subject": "Portal access for new ops manager - Nordhav Offshore AS", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-18 19:00"}, {"ticket_id": "MRL-104633", "created_at": "2026-01-17 12:08", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Dawn", "imo": "IMO 9524695", "subject": "Degraded VSAT performance on MV Meridian Dawn", "description": "Good day,\n\nWe see repeated link drops on MV Meridian Dawn. Modem log shows error E-3165 every few hours. Vessel currently Malacca Strait. ETA next port Singapore.\n\nBrgds,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-24 02:00"}, {"ticket_id": "MRL-104625", "created_at": "2026-01-17 14:04", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Crest", "imo": "IMO 9426037", "subject": "Activate crew wifi package on MT Nordic Crest", "description": "Hello,\n\nPlease upgrade MT Nordic Crest to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nFleet Ops, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-24 03:00"}, {"ticket_id": "MRL-104636", "created_at": "2026-01-17 17:37", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Star", "imo": "IMO 9682136", "subject": "Activate crew wifi package on MV Sirocco Star", "description": "Please upgrade MV Sirocco Star to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-23 04:00"}, {"ticket_id": "MRL-104638", "created_at": "2026-01-17 18:02", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Iron Crest", "imo": "IMO 9601417", "subject": "Crew data quota question - MV Iron Crest", "description": "Crew wifi on MV Iron Crest unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-18 14:00"}, {"ticket_id": "MRL-104639", "created_at": "2026-01-17 19:36", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Scarlet Petrel", "imo": "IMO 9349265", "subject": "MV Scarlet Petrel: BDU fault code E-4353", "description": "ETO on MV Scarlet Petrel reports antenna stuck in azimuth, fault code E-4614. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-26 15:00"}, {"ticket_id": "MRL-104628", "created_at": "2026-01-17 20:45", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Sapphire Tern", "imo": "IMO 9325726", "subject": "Activate crew wifi package on MT Sapphire Tern", "description": "Please upgrade MT Sapphire Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-26 07:00"}, {"ticket_id": "MRL-104631", "created_at": "2026-01-17 21:00", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Arctic Beacon", "imo": "IMO 9270696", "subject": "CONTRACT DOCUMENTS REQUEST - AGULHAS CURRENT SHIPPING", "description": "Please send the current signed contract and SLA annex for Agulhas Current Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-19 00:00"}, {"ticket_id": "MRL-104623", "created_at": "2026-01-17 23:57", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "Crew data quota question - MV Sapphire Falcon", "description": "Crew on MV Sapphire Falcon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-23 09:00"}, {"ticket_id": "MRL-104642", "created_at": "2026-01-18 00:49", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "MV IRON WAVE - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Hi support team,\n\nPerformance on MV Iron Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Skagerrak Link Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-18 22:00"}, {"ticket_id": "MRL-104646", "created_at": "2026-01-18 01:32", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Levante Tide", "imo": "IMO 9332664", "subject": "MV Levante Tide: BDU fault code E-2431", "description": "After heavy weather the radome on MV Levante Tide has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-19 00:00"}, {"ticket_id": "MRL-104645", "created_at": "2026-01-18 03:06", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Atoll", "imo": "IMO 9469534", "subject": "Contract documents request - Nordhav Offshore AS", "description": "Please send the current signed contract and SLA annex for Nordhav Offshore AS, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-27 12:00"}, {"ticket_id": "MRL-104640", "created_at": "2026-01-18 04:46", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Sirocco Pioneer", "imo": "IMO 9805104", "subject": "Commissioning report pending - MV Sirocco Pioneer", "description": "We are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-26 05:00"}, {"ticket_id": "MRL-104641", "created_at": "2026-01-18 06:00", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Tramontane Spirit", "imo": "IMO 9509712", "subject": "Invoice query - Baltic Amber Shipping", "description": "We do not recognise line items on the latest invoice for MV Tramontane Spirit. Can you send a breakdown per service? Regards, Accounts team, Baltic Amber Shipping.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-104647", "created_at": "2026-01-18 07:32", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "Slow crew internet on MV Zephyr Wave", "description": "Good day,\n\nCaptain of MV Zephyr Wave asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-20 08:00"}, {"ticket_id": "MRL-104650", "created_at": "2026-01-18 07:59", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Reef", "imo": "IMO 9379583", "subject": "Antenna fault on MV Azure Reef", "description": "ETO on MV Azure Reef reports antenna stuck in azimuth, fault code E-8428. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-19 20:00"}, {"ticket_id": "MRL-104644", "created_at": "2026-01-18 08:21", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Zephyr Horizon", "imo": "IMO 9600310", "subject": "Activate crew wifi package on MV Zephyr Horizon", "description": "We need the crew welfare package activated on MV Zephyr Horizon before next crew change in Hamburg.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-24 09:00"}, {"ticket_id": "MRL-104649", "created_at": "2026-01-18 11:48", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Suspend service on MT Nordic Beacon during dry dock", "description": "Hi support team,\n\nPlease upgrade MT Nordic Beacon to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-25 20:00"}, {"ticket_id": "MRL-104652", "created_at": "2026-01-18 14:36", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Tide", "imo": "IMO 9762376", "subject": "Credit note request Konkan Coast Carriers", "description": "The overage charges for MV Polar Tide look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-20 21:00"}, {"ticket_id": "MRL-104648", "created_at": "2026-01-18 19:17", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Golden Comet", "imo": "IMO 9561289", "subject": "FV Golden Comet - link keeps dropping since yesterday", "description": "Master on FV Golden Comet (IMO 9561289) reports very slow internet since Busan departure. SNR fluctuating around 4.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-27 20:00"}, {"ticket_id": "MRL-104643", "created_at": "2026-01-18 19:19", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Current", "imo": "IMO 9660671", "subject": "Crew wifi vouchers not working on MV Austral Current", "description": "Good day,\n\nCrew wifi on MV Austral Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-23 23:00"}, {"ticket_id": "MRL-104651", "created_at": "2026-01-18 19:24", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Star", "imo": "IMO 9692210", "subject": "No link on MT Iron Star since 0400 UTC", "description": "Complete outage on MT Iron Star. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-19 10:00"}, {"ticket_id": "MRL-104653", "created_at": "2026-01-18 23:25", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Tide", "imo": "IMO 9728497", "subject": "Credit note request Atlântico Sul Navegação", "description": "Good day,\n\nThe overage charges for MV Equinox Tide look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-22 08:00"}, {"ticket_id": "MRL-104661", "created_at": "2026-01-19 04:20", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Comet", "imo": "IMO 9468724", "subject": "Coverage question South China Sea", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Frisia Nordsee Bereederung, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-27 10:00"}, {"ticket_id": "MRL-104658", "created_at": "2026-01-19 06:36", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "MV Coral Guardian: slow connection and packet loss", "description": "Good day,\n\nMaster on MV Coral Guardian (IMO 9323716) reports very slow internet since Jebel Ali departure. SNR fluctuating around 4.0 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-21 00:00"}, {"ticket_id": "MRL-104662", "created_at": "2026-01-19 07:27", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Falcon", "imo": "IMO 9510137", "subject": "Spare part request - MV Baltic Falcon", "description": "ETO on MV Baltic Falcon reports antenna stuck in azimuth, fault code E-9756. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-26 19:00"}, {"ticket_id": "MRL-104654", "created_at": "2026-01-19 08:15", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Amber Lagoon", "imo": "IMO 9116694", "subject": "Crew data quota question - MV Amber Lagoon", "description": "Crew wifi on MV Amber Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-28 16:00"}, {"ticket_id": "MRL-104656", "created_at": "2026-01-19 12:24", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Current", "imo": "IMO 9883974", "subject": "Installation schedule for MV Golden Current", "description": "Commissioning on MV Golden Current completed last week but we never received the report. Please send.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-27 17:00"}, {"ticket_id": "MRL-104657", "created_at": "2026-01-19 18:28", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Emerald Spirit", "imo": "IMO 9816361", "subject": "Credit note request Kowloon Pearl Navigation", "description": "The overage charges for MV Emerald Spirit look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-21 15:00"}, {"ticket_id": "MRL-104655", "created_at": "2026-01-19 18:29", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "Coverage question Suze Canal", "description": "Do you have LEO coverage in Suez Canal? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-22 20:00"}, {"ticket_id": "MRL-104660", "created_at": "2026-01-19 20:37", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Cobalt Tide", "imo": "IMO 9760134", "subject": "MT Cobalt Tide - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MT Cobalt Tide (IMO 9760134) reports very slow internet since Antwerp departure. SNR fluctuating around 4.6 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-28 09:00"}, {"ticket_id": "MRL-104659", "created_at": "2026-01-19 22:08", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "Sealink Cyber alert on MV Coral Albatross", "description": "Master of MV Coral Albatross reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-20 14:00"}, {"ticket_id": "MRL-104665", "created_at": "2026-01-20 00:15", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "Spare part request - MV Harmattan Tern", "description": "ETO on MV Harmattan Tern reports antenna stuck in azimuth, fault code E-8070. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-21 21:00"}, {"ticket_id": "MRL-104670", "created_at": "2026-01-20 00:59", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "Invoice query - Lofoten Havfiske AS", "description": "The overage charges for FV Amber Atoll look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-24 22:00"}, {"ticket_id": "MRL-104664", "created_at": "2026-01-20 02:29", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-6993", "description": "Hello,\n\nBelow-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?\n\nBest regards,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-22 23:00"}, {"ticket_id": "MRL-104668", "created_at": "2026-01-20 04:31", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Austral Carrier", "imo": "IMO 9633733", "subject": "Installation schedule for MV Austral Carrier", "description": "Commissioning on MV Austral Carrier completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-28 06:00"}, {"ticket_id": "MRL-104663", "created_at": "2026-01-20 14:38", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Dawn", "imo": "IMO 9458157", "subject": "Plan change request for MV Cobalt Dawn", "description": "We need the crew welfare package activated on MV Cobalt Dawn before next crew change in Las Palmas.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-22 13:00"}, {"ticket_id": "MRL-104666", "created_at": "2026-01-20 16:42", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "Sealink Cyber alert on MV Kystfjord Antares", "description": "Good day,\n\nMaster of MV Kystfjord Antares reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-30 00:00"}, {"ticket_id": "MRL-104669", "created_at": "2026-01-20 19:29", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Carrier", "imo": "IMO 9302657", "subject": "Portal access for new ops manager - Al Mirfa Offshore Marine", "description": "Please send the current signed contract and SLA annex for Al Mirfa Offshore Marine, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-28 08:00"}, {"ticket_id": "MRL-104671", "created_at": "2026-01-20 22:08", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "Crew data quota question - MV Harmattan Meteor", "description": "Crew wifi on MV Harmattan Meteor unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-22 23:00"}, {"ticket_id": "MRL-104667", "created_at": "2026-01-20 23:26", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "Antenna fault on MV Kystfjord Phoenix", "description": "ETO on MV Kystfjord Phoenix reports antenna stuck in azimuth, fault code E-3594. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-21 18:00"}, {"ticket_id": "MRL-104675", "created_at": "2026-01-21 00:00", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-26 16:00"}, {"ticket_id": "MRL-104672", "created_at": "2026-01-21 01:03", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Meridian Spirit", "imo": "IMO 9885570", "subject": "Coverage question South Atlantic", "description": "Please send the current signed contract and SLA annex for Frisia Nordsee Bereederung, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-25 16:00"}, {"ticket_id": "MRL-104685", "created_at": "2026-01-21 01:49", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Star", "imo": "IMO 9276298", "subject": "MV Equinox Star: complete loss of connectivity", "description": "MV Equinox Star (IMO 9276298) has no connectivity at all. Antenna status LED red, error E-9208. Vessel in South China Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-21 11:00"}, {"ticket_id": "MRL-104681", "created_at": "2026-01-21 03:20", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sirocco Lyra", "imo": "IMO 9461673", "subject": "SLOW CREW INTERNET ON MV SIROCCO LYRA", "description": "Crew wifi on MV Sirocco Lyra unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-30 12:00"}, {"ticket_id": "MRL-104682", "created_at": "2026-01-21 04:16", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Comet", "imo": "IMO 9497062", "subject": "Antenna fault on MT Equinox Comet", "description": "Hi support team,\n\nBelow-deck unit on MT Equinox Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?\n\nBest regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-28 06:00"}, {"ticket_id": "MRL-104679", "created_at": "2026-01-21 07:36", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "High latency reported by master, MT Crimson Carrier", "description": "Performance on MT Crimson Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-26 23:00"}, {"ticket_id": "MRL-104684", "created_at": "2026-01-21 08:04", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Comet", "imo": "IMO 9186819", "subject": "Invoice query - Atlântico Sul Navegação", "description": "We do not recognise line items on the latest invoice for MV Baltic Comet. Can you send a breakdown per service? Regards, Accounts team, Atlântico Sul Navegação.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-28 05:00"}, {"ticket_id": "MRL-104674", "created_at": "2026-01-21 10:26", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Star", "imo": "IMO 9816921", "subject": "Contract documents request - Elbstrom Reederei GmbH", "description": "Please send the current signed contract and SLA annex for Elbstrom Reederei GmbH, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-27 11:00"}, {"ticket_id": "MRL-104687", "created_at": "2026-01-21 12:00", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "URGENT - MV Golden Pioneer offline", "description": "Complete outage on MV Golden Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-21 05:00"}, {"ticket_id": "MRL-104686", "created_at": "2026-01-21 13:24", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Lyra", "imo": "IMO 9473937", "subject": "High latency reported by master, MV Kystfjord Lyra", "description": "We see repeated link drops on MV Kystfjord Lyra. Modem log shows error E-1671 every few hours. Vessel currently Norwegian Sea. ETA next port Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-22 10:00"}, {"ticket_id": "MRL-104680", "created_at": "2026-01-21 13:34", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Cobalt Tern", "imo": "IMO 9385477", "subject": "Spare part request - MT Cobalt Tern", "description": "ETO on MT Cobalt Tern reports antenna stuck in azimuth, fault code E-7666. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-21 17:00"}, {"ticket_id": "MRL-104678", "created_at": "2026-01-21 14:47", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "High latency reported by master, MV Arctic Current", "description": "Performance on MV Arctic Current degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-25 03:00"}, {"ticket_id": "MRL-104673", "created_at": "2026-01-21 16:49", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "SLOW CREW INTERNET ON MV CORAL VOYAGER", "description": "Dear support team,\n\nCaptain of MV Coral Voyager asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-104683", "created_at": "2026-01-21 16:57", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Spirit", "imo": "IMO 9485411", "subject": "Contract documents request - Nordhav Offshore AS", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-26 11:00"}, {"ticket_id": "MRL-104677", "created_at": "2026-01-21 19:12", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Ivory Navigator", "imo": "IMO 9241138", "subject": "Question about charges for MV Ivory Navigator", "description": "Requesting a copy of all invoices for the last quarter for Kowloon Pearl Navigation fleet, our auditors are asking.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-22 11:00"}, {"ticket_id": "MRL-104676", "created_at": "2026-01-21 21:11", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Zephyr Tern", "imo": "IMO 9745732", "subject": "Contract documents request - Agulhas Current Shipping", "description": "Our new operations manager needs portal access for the Agulhas Current Shipping fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-22 05:00"}, {"ticket_id": "MRL-104694", "created_at": "2026-01-22 00:38", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Austral Carrier", "imo": "IMO 9633733", "subject": "Activate crew wifi package on MV Austral Carrier", "description": "Good day,\n\nMV Austral Carrier goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nDPA, Karpas Maritime Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-30 14:00"}, {"ticket_id": "MRL-104696", "created_at": "2026-01-22 01:34", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Nordic Navigator", "imo": "IMO 9522441", "subject": "Crew data quota question - MT Nordic Navigator", "description": "Crew wifi on MT Nordic Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-29 14:00"}, {"ticket_id": "MRL-104705", "created_at": "2026-01-22 02:46", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pegasus", "imo": "IMO 9403566", "subject": "Phishing attempt reported by MV Kystfjord Pegasus crew", "description": "Hi support team,\n\nMaster of MV Kystfjord Pegasus reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-22 13:00"}, {"ticket_id": "MRL-104702", "created_at": "2026-01-22 04:11", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-4614. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-22 23:00"}, {"ticket_id": "MRL-104693", "created_at": "2026-01-22 04:15", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "Degraded VSAT performance on MT Boreal Orion", "description": "Hello,\n\nWe see repeated link drops on MT Boreal Orion. Modem log shows error E-8475 every few hours. Vessel currently Mid Atlantic. ETA next port Busan.\n\nBest regards,\nDPA, Polarlys Tank AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-22 21:00"}, {"ticket_id": "MRL-104692", "created_at": "2026-01-22 04:56", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "New build connectivity setup Riau Straits Carriers", "description": "Hi support team,\n\nCommissioning on MV Iron Vega completed last week but we never received the report. Please send.\n\nBest regards,\nFleet Ops, Riau Straits Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-29 04:00"}, {"ticket_id": "MRL-104701", "created_at": "2026-01-22 06:04", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sapphire Crest", "imo": "IMO 9727845", "subject": "Suspicious traffic flagged - MV Sapphire Crest", "description": "Master of MV Sapphire Crest reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-23 09:00"}, {"ticket_id": "MRL-104697", "created_at": "2026-01-22 06:11", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "MV Kystfjord Phoenix - link keeps dropping since yesterday", "description": "Hi support team,\n\nWe see repeated link drops on MV Kystfjord Phoenix. Modem log shows error E-1592 every few hours. Vessel currently Arabian Sea. ETA next port Aberdeen.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-28 23:00"}, {"ticket_id": "MRL-104690", "created_at": "2026-01-22 08:27", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "Portal access for new ops manager - Kattegat Container Line", "description": "Please send the current signed contract and SLA annex for Kattegat Container Line, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-29 17:00"}, {"ticket_id": "MRL-104703", "created_at": "2026-01-22 10:07", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Carrier", "imo": "IMO 9429376", "subject": "Crew wifi vouchers not working on MV Meridian Carrier", "description": "Captain of MV Meridian Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-28 06:00"}, {"ticket_id": "MRL-104688", "created_at": "2026-01-22 11:55", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Meridian Carrier", "imo": "IMO 9226310", "subject": "Plan change request for MT Meridian Carrier", "description": "Good day,\n\nPlease upgrade MT Meridian Carrier to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-26 10:00"}, {"ticket_id": "MRL-104698", "created_at": "2026-01-22 13:17", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Guardian", "imo": "IMO 9882073", "subject": "Coverage question Sea of Marmara", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Baltic Amber Shipping, we cannot locate our copy.\n\nBrgds,\nTechnical Dept, Baltic Amber Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-29 08:00"}, {"ticket_id": "MRL-104689", "created_at": "2026-01-22 14:20", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Requesting a copy of all invoices for the last quarter for Hormuz Falcon Tankers fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-23 13:00"}, {"ticket_id": "MRL-104695", "created_at": "2026-01-22 14:32", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Nordic Lyra", "imo": "IMO 9451874", "subject": "Credit note request Pearl Dhow Shipping WLL", "description": "Requesting a copy of all invoices for the last quarter for Pearl Dhow Shipping WLL fleet, our auditors are asking.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-01-25 09:00"}, {"ticket_id": "MRL-104699", "created_at": "2026-01-22 17:21", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "MV Zephyr Wave: complete loss of connectivity", "description": "MV Zephyr Wave (IMO 9758014) has no connectivity at all. Antenna status LED red, error E-7961. Vessel in Gulf of Oman. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-23 15:00"}, {"ticket_id": "MRL-104704", "created_at": "2026-01-22 18:24", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Equinox Breeze", "imo": "IMO 9360972", "subject": "Antenna fault on MV Equinox Breeze", "description": "Dear support team,\n\nBelow-deck unit on MV Equinox Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?\n\nBrgds,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-25 04:00"}, {"ticket_id": "MRL-104691", "created_at": "2026-01-22 19:43", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Atoll", "imo": "IMO 9435064", "subject": "SUSPEND SERVICE ON MV SILVER ATOLL DURING DRY DOCK", "description": "Good day,\n\nWe need the crew welfare package activated on MV Silver Atoll before next crew change in Hamburg.\n\nBest regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-23 14:00"}, {"ticket_id": "MRL-104700", "created_at": "2026-01-22 22:16", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Coral Tide", "imo": "IMO 9176022", "subject": "Sealink Cyber alert on MT Coral Tide", "description": "Hi support team,\n\nCyber dashboard raised alert E-2650 for MT Coral Tide: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-24 18:00"}, {"ticket_id": "MRL-104706", "created_at": "2026-01-23 04:42", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "We need the crew welfare package activated on our vessel before next crew change in Las Palmas.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-30 04:00"}, {"ticket_id": "MRL-104718", "created_at": "2026-01-23 05:01", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Celtic Sea Trawlers Ltd", "description": "Please send the current signed contract and SLA annex for Celtic Sea Trawlers Ltd, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-24 17:00"}, {"ticket_id": "MRL-104714", "created_at": "2026-01-23 09:31", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Meridian Altair", "imo": "IMO 9219094", "subject": "Degraded VSAT performance on MV Meridian Altair", "description": "Hi support team,\n\nMaster on MV Meridian Altair (IMO 9219094) reports very slow internet since Las Palmas departure. SNR fluctuating around 7.8 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-24 10:00"}, {"ticket_id": "MRL-104708", "created_at": "2026-01-23 10:00", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-4869. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-25 15:00"}, {"ticket_id": "MRL-104709", "created_at": "2026-01-23 10:27", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Invoice query - Levantine Crescent Shipping", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-27 02:00"}, {"ticket_id": "MRL-104715", "created_at": "2026-01-23 12:49", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "High latency reported by master, MV Tramontane Tern", "description": "Dear support team,\n\nMaster on MV Tramontane Tern (IMO 9441752) reports very slow internet since Cape Town departure. SNR fluctuating around 6.1 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-29 06:00"}, {"ticket_id": "MRL-104713", "created_at": "2026-01-23 13:16", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "Spare part request - MT Iron Guardian", "description": "Hi support team,\n\nETO on MT Iron Guardian reports antenna stuck in azimuth, fault code E-2306. Manual repointing works temporarily. Requesting service visit in Stavanger.\n\nThanks and regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-25 23:00"}, {"ticket_id": "MRL-104710", "created_at": "2026-01-23 13:58", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Equinox Tern", "imo": "IMO 9746607", "subject": "MV Equinox Tern: BDU fault code E-3451", "description": "ETO on MV Equinox Tern reports antenna stuck in azimuth, fault code E-6023. Manual repointing works temporarily. Requesting service visit in Piraeus.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-23 16:00"}, {"ticket_id": "MRL-104717", "created_at": "2026-01-23 14:15", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Levante Reef", "imo": "IMO 9446441", "subject": "Degraded VSAT performance on MV Levante Reef", "description": "Master on MV Levante Reef (IMO 9446441) reports very slow internet since Singapore departure. SNR fluctuating around 8.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-23 11:00"}, {"ticket_id": "MRL-104707", "created_at": "2026-01-23 14:38", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Polar Falcon", "imo": "IMO 9616905", "subject": "Antenna fault on MV Polar Falcon", "description": "ETO on MV Polar Falcon reports antenna stuck in azimuth, fault code E-8831. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-24 13:00"}, {"ticket_id": "MRL-104716", "created_at": "2026-01-23 18:23", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Albatross", "imo": "IMO 9181376", "subject": "Question about charges for MV Zephyr Albatross", "description": "Requesting a copy of all invoices for the last quarter for Waddenzee Offshore BV fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-24 00:00"}, {"ticket_id": "MRL-104712", "created_at": "2026-01-23 19:18", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "New build connectivity setup Celtic Sea Trawlers Ltd", "description": "When can the install team board FV Arctic Meteor in Santos? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-25 03:00"}, {"ticket_id": "MRL-104711", "created_at": "2026-01-23 21:44", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Star", "imo": "IMO 9329069", "subject": "Contract documents request - Al Mirfa Offshore Marine", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-29 00:00"}, {"ticket_id": "MRL-104722", "created_at": "2026-01-24 00:23", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "Coverage question North Sea", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-25 00:00"}, {"ticket_id": "MRL-104732", "created_at": "2026-01-24 00:43", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Hello,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nMarine Superintendent, Adriatic Sun Ferries", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-25 22:00"}, {"ticket_id": "MRL-104730", "created_at": "2026-01-24 01:30", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Tern", "imo": "IMO 9557484", "subject": "Plan change request for MV Sapphire Tern", "description": "Please upgrade MV Sapphire Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-02 06:00"}, {"ticket_id": "MRL-104727", "created_at": "2026-01-24 03:18", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Scarlet Wave", "imo": "IMO 9501100", "subject": "High latency rpeorted by master, MV Scarlet Wave", "description": "Hello,\n\nPerformance on MV Scarlet Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nDPA, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104726", "created_at": "2026-01-24 04:22", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Levante Albatross", "imo": "IMO 9129299", "subject": "Credit note request Shiokaze Kaiun KK", "description": "Requesting a copy of all invoices for the last quarter for Shiokaze Kaiun KK fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-25 21:00"}, {"ticket_id": "MRL-104719", "created_at": "2026-01-24 09:17", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Azure Tern", "imo": "IMO 9223473", "subject": "Contract documents request - Al Mirfa Offshore Marine", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-25 23:00"}, {"ticket_id": "MRL-104729", "created_at": "2026-01-24 12:16", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "Sealink Cyber alert on MV Coral Vega", "description": "Good day,\n\nCyber dashboard raised alert E-8141 for MV Coral Vega: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-28 01:00"}, {"ticket_id": "MRL-104724", "created_at": "2026-01-24 12:36", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Breeze", "imo": "IMO 9745316", "subject": "Suspicious traffic flagged - MV Austral Breeze", "description": "Hello,\n\nCyber dashboard raised alert E-6455 for MV Austral Breeze: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-28 03:00"}, {"ticket_id": "MRL-104725", "created_at": "2026-01-24 16:40", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "Degraded VSAT performance on MV Equinox Carrier", "description": "Master on MV Equinox Carrier (IMO 9242170) reports very slow internet since Busan departure. SNR fluctuating around 8.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-25 01:00"}, {"ticket_id": "MRL-104728", "created_at": "2026-01-24 17:56", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Austral Crest", "imo": "IMO 9854739", "subject": "Suspend service on MV Austral Crest during dry dock", "description": "Please upgrade MV Austral Crest to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-28 03:00"}, {"ticket_id": "MRL-104731", "created_at": "2026-01-24 20:49", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Azure Atoll", "imo": "IMO 9401350", "subject": "Question about charges for MV Azure Atoll", "description": "The overage charges for MV Azure Atoll look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-02 07:00"}, {"ticket_id": "MRL-104720", "created_at": "2026-01-24 21:02", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Polar Dawn", "imo": "IMO 9612650", "subject": "Portal access for new ops manager - Celtic Sea Trawlers Ltd", "description": "Please send the current signed contract and SLA annex for Celtic Sea Trawlers Ltd, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-29 18:00"}, {"ticket_id": "MRL-104721", "created_at": "2026-01-24 22:02", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Beacon", "imo": "IMO 9109122", "subject": "Contract documents request - Atlântico Azul Navegação", "description": "Do you have LEO coverage in North Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-104723", "created_at": "2026-01-24 22:55", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Azure Crest", "imo": "IMO 9374105", "subject": "MV Azure Crest: slow connectoin and packet loss", "description": "Good day,\n\nWe see repeated link drops on MV Azure Crest. Modem log shows error E-5293 every few hours. Vessel currently Mid Atlantic. ETA next port Antwerp.\n\nBrgds,\nMarine Superintendent, Melita Bulk Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-30 12:00"}, {"ticket_id": "MRL-104734", "created_at": "2026-01-25 00:49", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Lagoon", "imo": "IMO 9173783", "subject": "Crew data quota question - MV Scarlet Lagoon", "description": "Crew on MV Scarlet Lagoon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-27 02:00"}, {"ticket_id": "MRL-104736", "created_at": "2026-01-25 04:28", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "Activate crew wifi package on MT Iron Guardian", "description": "Dear support team,\n\nMT Iron Guardian goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-03 13:00"}, {"ticket_id": "MRL-104735", "created_at": "2026-01-25 05:25", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Tern", "imo": "IMO 9557484", "subject": "New build connectivity setup Atlântico Azul Navegação", "description": "We are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-03 04:00"}, {"ticket_id": "MRL-104733", "created_at": "2026-01-25 07:59", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Orion", "imo": "IMO 9561057", "subject": "Crew data quota question - MV Polar Orion", "description": "Hi support team,\n\nCrew wifi on MV Polar Orion unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-30 15:00"}, {"ticket_id": "MRL-104743", "created_at": "2026-01-25 08:37", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Degraded VSAT performance on MV Iron Tide", "description": "Hi support team,\n\nWe see repeated link drops on MV Iron Tide. Modem log shows error E-8181 every few hours. Vessel currently Baltic Sea. ETA next port Shanghai.\n\nBest regards,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-03 10:00"}, {"ticket_id": "MRL-104739", "created_at": "2026-01-25 14:32", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Baltic Meteor", "imo": "IMO 9479591", "subject": "FV Baltic Meteor: slow connection and packet loss", "description": "We see repeated link drops on FV Baltic Meteor. Modem log shows error E-4411 every few hours. Vessel currently Baltic Sea. ETA next port Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-26 23:00"}, {"ticket_id": "MRL-104740", "created_at": "2026-01-25 17:25", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Baltic Current", "imo": "IMO 9838747", "subject": "Contract documents reques t- Atlântico Azul Navegação", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Atlântico Azul Navegação, we cannot locate our copy.\n\nBest regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-27 20:00"}, {"ticket_id": "MRL-104742", "created_at": "2026-01-25 18:20", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "COVERAGE QUESTION MEDITERRANEAN", "description": "Good day,\n\nDo you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.\n\nBrgds,\nDPA, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-03 23:00"}, {"ticket_id": "MRL-104737", "created_at": "2026-01-25 19:44", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "Spare part request - MV Baltic Rigel", "description": "Good day,\n\nETO on MV Baltic Rigel reports antenna stuck in azimuth, fault code E-3531. Manual repointing works temporarily. Requesting service visit in Santos.\n\nBest regards,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-29 23:00"}, {"ticket_id": "MRL-104741", "created_at": "2026-01-25 20:19", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Activate crew wifi package on MV Iron Current", "description": "Hello,\n\nPlease upgrade MV Iron Current to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-03 03:00"}, {"ticket_id": "MRL-104738", "created_at": "2026-01-25 22:32", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Silver Navigator", "imo": "IMO 9494424", "subject": "URGENT - MV Silver Navigator offline", "description": "Complete outage on MV Silver Navigator. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-25 08:00"}, {"ticket_id": "MRL-104749", "created_at": "2026-01-26 00:02", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Antenna fault on FV Arctic Meteor", "description": "Good day,\n\nAfter heavy weather the radome on FV Arctic Meteor has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-30 07:00"}, {"ticket_id": "MRL-104754", "created_at": "2026-01-26 01:05", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Dawn", "imo": "IMO 9614153", "subject": "Question about charges for MV Tramontane Dawn", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Tramontane Dawn. Can you send a breakdown per service? Regards, Accounts team, Adriatic Sun Ferries.\n\nBrgds,\nFleet Ops, Adriatic Sun Ferries", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-03 16:00"}, {"ticket_id": "MRL-104756", "created_at": "2026-01-26 01:21", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sirocco Wave", "imo": "IMO 9531193", "subject": "Crew data quota question - MV Sirocco Wave", "description": "Good day,\n\nCrew on MV Sirocco Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-30 00:00"}, {"ticket_id": "MRL-104753", "created_at": "2026-01-26 03:21", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Levante Horizon", "imo": "IMO 9462914", "subject": "Contract documents request - Kattegat Container Line", "description": "Please send the current signed contract and SLA annex for Kattegat Container Line, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-04 10:00"}, {"ticket_id": "MRL-104744", "created_at": "2026-01-26 04:18", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Orion", "imo": "IMO 9286372", "subject": "Spare part request - MT Ivory Orion", "description": "Below-deck unit on MT Ivory Orion rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-26 10:00"}, {"ticket_id": "MRL-104750", "created_at": "2026-01-26 05:03", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "Sealink Cyber alert on MV Boreal Lyra", "description": "Good day,\n\nMaster of MV Boreal Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-31 22:00"}, {"ticket_id": "MRL-104751", "created_at": "2026-01-26 05:27", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Albatross", "imo": "IMO 9540285", "subject": "Portal access for new ops manager - Konkan Coast Carriers", "description": "Do you have LEO coverage in Gibraltar? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-27 19:00"}, {"ticket_id": "MRL-104758", "created_at": "2026-01-26 06:13", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Austral Comet", "imo": "IMO 9290062", "subject": "MT Austral Comet - link keeps dropping since yesterday", "description": "Master on MT Austral Comet (IMO 9290062) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 6.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-27 06:00"}, {"ticket_id": "MRL-104755", "created_at": "2026-01-26 07:00", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Comet", "imo": "IMO 9468724", "subject": "Spare part request - MV Solstice Comet", "description": "Good day,\n\nETO on MV Solstice Comet reports antenna stuck in azimuth, fault code E-2830. Manual repointing works temporarily. Requesting service visit in Cape Town.\n\nThanks and regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-02 05:00"}, {"ticket_id": "MRL-104752", "created_at": "2026-01-26 07:11", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Beacon", "imo": "IMO 9109122", "subject": "Degraded VSAT performance on MV Coral Beacon", "description": "Good day,\n\nWe see repeated link drops on MV Coral Beacon. Modem log shows error E-9388 every few hours. Vessel currently North Atlantic. ETA next port Singapore.\n\nThanks and regards,\nMarine Superintendent, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-04 04:00"}, {"ticket_id": "MRL-104745", "created_at": "2026-01-26 09:45", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "High latency reported by master, MV Arctic Current", "description": "Performance on MV Arctic Current degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-27 01:00"}, {"ticket_id": "MRL-104747", "created_at": "2026-01-26 11:19", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Star", "imo": "IMO 9692210", "subject": "Question about charges for MT Iron Star", "description": "Requesting a copy of all invoices for the last quarter for Hormuz Falcon Tankers fleet, our auditors are asking.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-02-04 16:00"}, {"ticket_id": "MRL-104748", "created_at": "2026-01-26 15:44", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Lyra", "imo": "IMO 9326823", "subject": "MV Mistral Lyra: BDU fault code E-5542", "description": "Good day,\n\nETO on MV Mistral Lyra reports antenna stuck in azimuth, fault code E-2731. Manual repointing works temporarily. Requesting service visit in Santos.\n\nBrgds,\nTechnical Dept, Botnia Ice Class Oy", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-01 14:00"}, {"ticket_id": "MRL-104757", "created_at": "2026-01-26 19:47", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Tramontane Beacon", "imo": "IMO 9137492", "subject": "Plan change request for MT Tramontane Beacon", "description": "Please upgrade MT Tramontane Beacon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-29 10:00"}, {"ticket_id": "MRL-104746", "created_at": "2026-01-26 21:24", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Scarlet Crest", "imo": "IMO 9270529", "subject": "NEW BUILD CONNECTIVITY SETUP KONKAN COAST CARRIERS", "description": "We are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104760", "created_at": "2026-01-27 03:28", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "MV Harmattan Meteor - link keeps dropping since yesterday", "description": "Performance on MV Harmattan Meteor degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-28 08:00"}, {"ticket_id": "MRL-104767", "created_at": "2026-01-27 03:31", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Crimson Wave", "imo": "IMO 9652985", "subject": "Crew wifi vouchers not working on MV Crimson Wave", "description": "Crew wifi on MV Crimson Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-02 09:00"}, {"ticket_id": "MRL-104761", "created_at": "2026-01-27 10:13", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Albatross", "imo": "IMO 9540285", "subject": "Question about charges for MV Tramontane Albatross", "description": "Requesting a copy of all invoices for the last quarter for Konkan Coast Carriers fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-01 11:00"}, {"ticket_id": "MRL-104765", "created_at": "2026-01-27 10:28", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "Invoice query - Haeryu Ocean Lines", "description": "The overage charges for MV Boreal Lagoon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-05 14:00"}, {"ticket_id": "MRL-104769", "created_at": "2026-01-27 12:16", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Nordic Rigel", "imo": "IMO 9322358", "subject": "MV Nordic Rigel: slow connection and packet loss", "description": "Performance on MV Nordic Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-04 01:00"}, {"ticket_id": "MRL-104759", "created_at": "2026-01-27 16:33", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Lyra", "imo": "IMO 9335630", "subject": "Commissioning report pending - MV Meridian Lyra", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-04 07:00"}, {"ticket_id": "MRL-104768", "created_at": "2026-01-27 18:35", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Dawn", "imo": "IMO 9365752", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV SILVER DAWN", "description": "Good day,\n\nPlease upgrade MV Silver Dawn to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-30 12:00"}, {"ticket_id": "MRL-104766", "created_at": "2026-01-27 18:48", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Lyra", "imo": "IMO 9318412", "subject": "Spare part request - MV Ivory Lyra", "description": "Hello,\n\nETO on MV Ivory Lyra reports antenna stuck in azimuth, fault code E-1848. Manual repointing works temporarily. Requesting service visit in Colombo.\n\nThanks and regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-28 03:00"}, {"ticket_id": "MRL-104764", "created_at": "2026-01-27 19:31", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "Spare part request - FV Golden Current", "description": "Dear support team,\n\nAfter heavy weather the radome on FV Golden Current has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Lofoten Havfiske AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-28 02:00"}, {"ticket_id": "MRL-104762", "created_at": "2026-01-27 22:08", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Good day,\n\nWe see repeated link drops on our vessel. Modem log shows error E-2170 every few hours. Vessel currently Mediterranean. ETA next port Stavanger.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-01 20:00"}, {"ticket_id": "MRL-104763", "created_at": "2026-01-27 23:22", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "Plan change request for MV Golden Altair", "description": "MV Golden Altair goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-29 01:00"}, {"ticket_id": "MRL-104779", "created_at": "2026-01-28 00:28", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Albatross", "imo": "IMO 9870240", "subject": "Slow crew internet on MV Cobalt Alabtross", "description": "Crew on MV Cobalt Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-06 18:00"}, {"ticket_id": "MRL-104776", "created_at": "2026-01-28 01:29", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Onyx Navigator", "imo": "IMO 9364851", "subject": "Antenna fault on MT Onyx Navigator", "description": "Good day,\n\nBelow-deck unit on MT Onyx Navigator rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?\n\nBrgds,\nFleet Ops, Gascogne Gaz Maritime", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-30 02:00"}, {"ticket_id": "MRL-104780", "created_at": "2026-01-28 03:15", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "Slow crew internet on MV Mistral Falcon", "description": "Crew on MV Mistral Falcon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-04 14:00"}, {"ticket_id": "MRL-104775", "created_at": "2026-01-28 06:07", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Petrel", "imo": "IMO 9111058", "subject": "MV Levante Petrel: BDU fault code E-3334", "description": "After heavy weather the radome on MV Levante Petrel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-28 22:00"}, {"ticket_id": "MRL-104770", "created_at": "2026-01-28 06:25", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Meteor", "imo": "IMO 9251353", "subject": "Crew data quota question - MT Austral Meteor", "description": "Hi support team,\n\nCrew on MT Austral Meteor cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nDPA, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-05 02:00"}, {"ticket_id": "MRL-104771", "created_at": "2026-01-28 06:34", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Meteor", "imo": "IMO 9221657", "subject": "Portal access for new ops manager - Nordhav Offshore AS", "description": "Do you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-01-30 16:00"}, {"ticket_id": "MRL-104782", "created_at": "2026-01-28 06:51", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "Installation schedule for FV Sirocco Wave", "description": "Commissioning on FV Sirocco Wave completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-02 00:00"}, {"ticket_id": "MRL-104786", "created_at": "2026-01-28 07:31", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Onyx Pioneer", "imo": "IMO 9216183", "subject": "Question about charges for MV Onyx Pioneer", "description": "We do not recognise line items on the latest invoice for MV Onyx Pioneer. Can you send a breakdown per service? Regards, Accounts team, Agulhas Current Shipping.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-06 15:00"}, {"ticket_id": "MRL-104773", "created_at": "2026-01-28 08:42", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Master on our vessel () reports very slow internet since Singapore departure. SNR fluctuating around 4.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-29 02:00"}, {"ticket_id": "MRL-104774", "created_at": "2026-01-28 10:00", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Altair", "imo": "IMO 9401910", "subject": "Antenna fault on MT Golden Altair", "description": "Hi support team,\n\nAfter heavy weather the radome on MT Golden Altair has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-31 04:00"}, {"ticket_id": "MRL-104783", "created_at": "2026-01-28 10:06", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Nordic Lyra", "imo": "IMO 9451874", "subject": "Activate crew wifi package on MT Nordic Lyra", "description": "Please upgrade MT Nordic Lyra to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-05 02:00"}, {"ticket_id": "MRL-104778", "created_at": "2026-01-28 10:21", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Carrier", "imo": "IMO 9327059", "subject": "Antenna fault on MV Arctic Carrier", "description": "Hi support team,\n\nETO on MV Arctic Carrier reports antenna stuck in azimuth, fault code E-1020. Manual repointing works temporarily. Requesting service visit in Aberdeen.\n\nBrgds,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-03 14:00"}, {"ticket_id": "MRL-104784", "created_at": "2026-01-28 14:36", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Mistral Breeze", "imo": "IMO 9448932", "subject": "No link on MV Mistral Breeze since 0400 UTC", "description": "Good day,\n\nComplete outage on MV Mistral Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nFleet Ops, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-28 07:00"}, {"ticket_id": "MRL-104772", "created_at": "2026-01-28 16:37", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "MV Golden Pioneer - link keeps dropping since yesterday", "description": "Dear support team,\n\nPerformance on MV Golden Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-29 04:00"}, {"ticket_id": "MRL-104785", "created_at": "2026-01-28 19:17", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Aurora Horizon", "imo": "IMO 9223277", "subject": "High latency reported by master, MV Aurora Horizon", "description": "We see repeated link drops on MV Aurora Horizon. Modem log shows error E-8661 every few hours. Vessel currently North Sea. ETA next port Antwerp.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-01-30 04:00"}, {"ticket_id": "MRL-104781", "created_at": "2026-01-28 20:33", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Ostro Dawn", "imo": "IMO 9199268", "subject": "Credit note request Firth of Clyde Carriers", "description": "The overage charges for MV Ostro Dawn look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-04 20:00"}, {"ticket_id": "MRL-104777", "created_at": "2026-01-28 22:03", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pegasus", "imo": "IMO 9403566", "subject": "MV Kystfjord Pegasus: BDU fault code E-3498", "description": "Hello,\n\nBelow-deck unit on MV Kystfjord Pegasus rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?\n\nThanks and regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "", "status": "closed", "resolved_at": "2026-01-29 23:00"}, {"ticket_id": "MRL-104795", "created_at": "2026-01-29 01:20", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Wave", "imo": "IMO 9648518", "subject": "ANTENNA FAULT ON MV NORDIC WAVE", "description": "Below-deck unit on MV Nordic Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-05 23:00"}, {"ticket_id": "MRL-104787", "created_at": "2026-01-29 02:49", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Levante Horizon", "imo": "IMO 9462914", "subject": "MV Levante Horizon: BDU fault code E-6896", "description": "Hi support team,\n\nBelow-deck unit on MV Levante Horizon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?\n\nBrgds,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-04 07:00"}, {"ticket_id": "MRL-104790", "created_at": "2026-01-29 04:35", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Meridian Comet", "imo": "IMO 9340049", "subject": "MV Meridian Comet: BDU fault code E-5861", "description": "Hello,\n\nETO on MV Meridian Comet reports antenna stuck in azimuth, fault code E-5510. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.\n\nThanks and regards,\nDPA, Ligurian Star Cruises", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-30 18:00"}, {"ticket_id": "MRL-104794", "created_at": "2026-01-29 06:36", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "MT Scarlet Atoll: slow connection and packet loss", "description": "Master on MT Scarlet Atoll (IMO 9797228) reports very slow internet since Jebel Ali departure. SNR fluctuating around 8.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-03 05:00"}, {"ticket_id": "MRL-104793", "created_at": "2026-01-29 06:37", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Coral Tern", "imo": "IMO 9557977", "subject": "Plan change request for MV Coral Tern", "description": "Please upgrade MV Coral Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-03 16:00"}, {"ticket_id": "MRL-104797", "created_at": "2026-01-29 08:12", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "Commissioning report pending - MV Onyx Lagoon", "description": "Commissioning on MV Onyx Lagoon completed last week but we never received the report. Please send.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-06 19:00"}, {"ticket_id": "MRL-104791", "created_at": "2026-01-29 16:55", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "Invoice query - Thraki Product Tankers", "description": "Requesting a copy of all invoices for the last quarter for Thraki Product Tankers fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-04 22:00"}, {"ticket_id": "MRL-104789", "created_at": "2026-01-29 18:46", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Coral Carrier", "imo": "IMO 9190016", "subject": "MV Coral Carrier - link keeps dropping since yesterday", "description": "Hi support team,\n\nWe see repeated link drops on MV Coral Carrier. Modem log shows error E-7985 every few hours. Vessel currently Norwegian Sea. ETA next port Hamburg.\n\nThanks and regards,\nDPA, Vestkyst Seismikk AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-01-29 11:00"}, {"ticket_id": "MRL-104796", "created_at": "2026-01-29 20:43", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ostro Beacon", "imo": "IMO 9860702", "subject": "Suspicious traffic flagged - MV Ostro Beacon", "description": "Dear support team,\n\nMaster of MV Ostro Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-30 04:00"}, {"ticket_id": "MRL-104798", "created_at": "2026-01-29 20:56", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Hi support team,\n\nAfter heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-03 20:00"}, {"ticket_id": "MRL-104788", "created_at": "2026-01-29 22:38", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Altair", "imo": "IMO 9773260", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MT MERIDIAN ALTAIR", "description": "Cyber dashboard raised alert E-5255 for MT Meridian Altair: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-01-30 20:00"}, {"ticket_id": "MRL-104792", "created_at": "2026-01-29 23:10", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Lagoon", "imo": "IMO 9356787", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Please send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-06 00:00"}, {"ticket_id": "MRL-104801", "created_at": "2026-01-30 04:01", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Orion", "imo": "IMO 9501954", "subject": "Crew wifi vouchers not working on MV Golden Orion", "description": "Dear support team,\n\nCrew on MV Golden Orion cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-08 13:00"}, {"ticket_id": "MRL-104805", "created_at": "2026-01-30 04:11", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Atoll", "imo": "IMO 9435064", "subject": "Installation schedule for MV Silver Atoll", "description": "Commissioning on MV Silver Atoll completed last week but we never received the report. Please send.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-03 22:00"}, {"ticket_id": "MRL-104802", "created_at": "2026-01-30 05:30", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Coral Rigel", "imo": "IMO 9269336", "subject": "FV Coral Rigel - link keeps dropping since yesterday", "description": "Performance on FV Coral Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-31 09:00"}, {"ticket_id": "MRL-104803", "created_at": "2026-01-30 08:17", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "", "imo": "", "subject": "Credit note request Al Mirfa Offshore Marine", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Al Mirfa Offshore Marine fleet, our auditors are asking.\n\nBrgds,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-01-31 10:00"}, {"ticket_id": "MRL-104800", "created_at": "2026-01-30 08:37", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Pioneer", "imo": "IMO 9515254", "subject": "New build connectivity setup Pearl Dhow Shipping WLL", "description": "We are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-05 19:00"}, {"ticket_id": "MRL-104799", "created_at": "2026-01-30 10:33", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "New build connectivity setup Levantine Crescent Shipping", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-02. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-02 20:00"}, {"ticket_id": "MRL-104807", "created_at": "2026-01-30 11:07", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Silver Current", "imo": "IMO 9154232", "subject": "Portal access for new ops manager - Atlântico Azul Navegação", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Atlântico Azul Navegação, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-05 07:00"}, {"ticket_id": "MRL-104806", "created_at": "2026-01-30 12:44", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Meteor", "imo": "IMO 9875197", "subject": "MT Levante Meteor: slow connection and packet loss", "description": "Master on MT Levante Meteor (IMO 9875197) reports very slow internet since Antwerp departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-31 06:00"}, {"ticket_id": "MRL-104811", "created_at": "2026-01-30 13:13", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "MV Iron Vega: complete loss of connectivity", "description": "Good day,\n\nComplete outage on MV Iron Vega. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-30 04:00"}, {"ticket_id": "MRL-104809", "created_at": "2026-01-30 14:52", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "Spare part request - MV Nordic Carrier", "description": "Hi support team,\n\nETO on MV Nordic Carrier reports antenna stuck in azimuth, fault code E-3439. Manual repointing works temporarily. Requesting service visit in Cape Town.\n\nBrgds,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-31 08:00"}, {"ticket_id": "MRL-104810", "created_at": "2026-01-30 20:21", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Meridian Crest", "imo": "IMO 9290828", "subject": "Question about charges for MV Meridian Crest", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Karpas Maritime Ltd fleet, our auditors are asking.\n\nBrgds,\nFleet Ops, Karpas Maritime Ltd", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-07 00:00"}, {"ticket_id": "MRL-104804", "created_at": "2026-01-30 21:07", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Scarlet Comet", "imo": "IMO 9873709", "subject": "Degraded VSAT performance on MV Scarlet Comet", "description": "Master on MV Scarlet Comet (IMO 9873709) reports very slow internet since Santos departure. SNR fluctuating around 6.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-31 15:00"}, {"ticket_id": "MRL-104808", "created_at": "2026-01-30 22:37", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Star", "imo": "IMO 9489211", "subject": "Activate crew wifi package on MV Polar Star", "description": "We need the crew welfare package activated on MV Polar Star before next crew change in Rotterdam.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-04 06:00"}, {"ticket_id": "MRL-104823", "created_at": "2026-01-31 01:00", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Ivory Lyra", "imo": "IMO 9405540", "subject": "Antenna fault on MT Ivory Lyra", "description": "Dear support team,\n\nAfter heavy weather the radome on MT Ivory Lyra has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-01 23:00"}, {"ticket_id": "MRL-104812", "created_at": "2026-01-31 01:58", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "Question about charges for FV Tramontane Lyra", "description": "The overage charges for FV Tramontane Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-06 21:00"}, {"ticket_id": "MRL-104815", "created_at": "2026-01-31 03:03", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Harmattan Navigator", "imo": "IMO 9520912", "subject": "NO LINK ON MV HARMATTAN NAVIGATOR SINCE 0400 UTC", "description": "MV Harmattan Navigator (IMO 9520912) has no connectivity at all. Antenna status LED red, error E-6432. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-31 06:00"}, {"ticket_id": "MRL-104819", "created_at": "2026-01-31 04:00", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Crest", "imo": "IMO 9426037", "subject": "Degraded VSAT performance on MT Nordic Crest", "description": "We see repeated link drops on MT Nordic Crest. Modem log shows error E-1835 every few hours. Vessel currently Mediterranean. ETA next port Tanjung Pelepas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-01 12:00"}, {"ticket_id": "MRL-104813", "created_at": "2026-01-31 11:04", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Lyra", "imo": "IMO 9473937", "subject": "High latency reported by master, MV Kystfjord Lyra", "description": "Performance on MV Kystfjord Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-09 23:00"}, {"ticket_id": "MRL-104821", "created_at": "2026-01-31 11:21", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "Spare part request - MV Amber Pioneer", "description": "Good day,\n\nBelow-deck unit on MV Amber Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?\n\nThanks and regards,\nDPA, Skagerrak Link Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-01-31 21:00"}, {"ticket_id": "MRL-104814", "created_at": "2026-01-31 14:20", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "QUESTION ABOUT CHARGES FOR MV ARCTIC METEOR", "description": "Good day,\n\nThe overage charges for MV Arctic Meteor look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-02 13:00"}, {"ticket_id": "MRL-104822", "created_at": "2026-01-31 15:23", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "MV Onyx Spirit - link keeps dropping since yesterday", "description": "Hello,\n\nMaster on MV Onyx Spirit (IMO 9534690) reports very slow internet since Stavanger departure. SNR fluctuating around 5.8 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-01-31 21:00"}, {"ticket_id": "MRL-104816", "created_at": "2026-01-31 20:04", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Good day,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Karpas Maritime Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-05 05:00"}, {"ticket_id": "MRL-104818", "created_at": "2026-01-31 22:08", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Phishing attempt reported by MV Cobalt Horizon crew", "description": "Cyber dashboard raised alert E-3815 for MV Cobalt Horizon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-09 20:00"}, {"ticket_id": "MRL-104817", "created_at": "2026-01-31 23:01", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Rigel", "imo": "IMO 9398905", "subject": "No link on MV Arctic Rigel since 0400 UTC", "description": "Hi support team,\n\nMV Arctic Rigel (IMO 9398905) has no connectivity at all. Antenna status LED red, error E-6432. Vessel in East China Sea. Please call the bridge sat phone.\n\nBest regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-01-31 08:00"}, {"ticket_id": "MRL-104820", "created_at": "2026-01-31 23:37", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "Suspend service on MV Equinox Dawn during dry dock", "description": "Please upgrade MV Equinox Dawn to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-02 03:00"}, {"ticket_id": "MRL-104827", "created_at": "2026-02-01 00:09", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Boreal Beacon", "imo": "IMO 9120346", "subject": "No link on MV Boreal Beacon since 0400 UTC", "description": "MV Boreal Beacon (IMO 9120346) has no connectivity at all. Antenna status LED red, error E-8489. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-02-01 05:00"}, {"ticket_id": "MRL-104837", "created_at": "2026-02-01 00:10", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Sirocco Pioneer", "imo": "IMO 9805104", "subject": "Suspicious traffic flagged - MV Sirocco Pioneer", "description": "Dear support team,\n\nMaster of MV Sirocco Pioneer reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nMarine Superintendent, Skagerrak Link Ferries", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-02 18:00"}, {"ticket_id": "MRL-104826", "created_at": "2026-02-01 01:06", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Sealink Cyber alert on MV Cobalt Horizon", "description": "Cyber dashboard raised alert E-1016 for MV Cobalt Horizon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-06 13:00"}, {"ticket_id": "MRL-104832", "created_at": "2026-02-01 02:25", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Zephyr Guardian", "imo": "IMO 9110107", "subject": "MV Zephyr Guardian - link keeps dropping since yesterday", "description": "Master on MV Zephyr Guardian (IMO 9110107) reports very slow internet since Shanghai departure. SNR fluctuating around 5.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-03 03:00"}, {"ticket_id": "MRL-104824", "created_at": "2026-02-01 03:13", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Carrier", "imo": "IMO 9302657", "subject": "MV Zephyr Carrier: BDU fault code E-5965", "description": "Good day,\n\nBelow-deck unit on MV Zephyr Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?\n\nBest regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-01 09:00"}, {"ticket_id": "MRL-104825", "created_at": "2026-02-01 05:08", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Star", "imo": "IMO 9436056", "subject": "Activate crew wifi package on MV Cobalt Star", "description": "We need the crew welfare package activated on MV Cobalt Star before next crew change in Santos.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-06 22:00"}, {"ticket_id": "MRL-104828", "created_at": "2026-02-01 06:15", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vela", "imo": "IMO 9461764", "subject": "Degraded VSAT performance on MV Kystfjord Vela", "description": "Hello,\n\nMaster on MV Kystfjord Vela (IMO 9461764) reports very slow internet since Busan departure. SNR fluctuating around 6.5 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-01 20:00"}, {"ticket_id": "MRL-104834", "created_at": "2026-02-01 07:30", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Navigator", "imo": "IMO 9373967", "subject": "Spare part request - MV Scarlet Navigator", "description": "Good day,\n\nAfter heavy weather the radome on MV Scarlet Navigator has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-06 10:00"}, {"ticket_id": "MRL-104829", "created_at": "2026-02-01 08:01", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "Phishing attempt reported by MT Cobalt Orion crew", "description": "Good day,\n\nMaster of MT Cobalt Orion reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-04 00:00"}, {"ticket_id": "MRL-104835", "created_at": "2026-02-01 11:51", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Amber Altair", "imo": "IMO 9464986", "subject": "MV Amber Altair - link keeps dropping since yesterday", "description": "Good day,\n\nMaster on MV Amber Altair (IMO 9464986) reports very slow internet since Rotterdam departure. SNR fluctuating around 7.0 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-08 13:00"}, {"ticket_id": "MRL-104830", "created_at": "2026-02-01 15:37", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Meridian Wave", "imo": "IMO 9572290", "subject": "Activate crew wifi package on MV Meridian Wave", "description": "Dear support team,\n\nMV Meridian Wave goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-06 17:00"}, {"ticket_id": "MRL-104833", "created_at": "2026-02-01 16:40", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Sirocco Rigel", "imo": "IMO 9396892", "subject": "MV Sirocco Rigel: BDU fault code E-2426", "description": "Dear support team,\n\nETO on MV Sirocco Rigel reports antenna stuck in azimuth, fault code E-6288. Manual repointing works temporarily. Requesting service visit in Aberdeen.\n\nThanks and regards,\nDPA, Karpas Maritime Ltd", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-01 17:00"}, {"ticket_id": "MRL-104831", "created_at": "2026-02-01 18:50", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Tern", "imo": "IMO 9273052", "subject": "Antenna fault on MV Arctic Tern", "description": "ETO on MV Arctic Tern reports antenna stuck in azimuth, fault code E-1783. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-07 18:00"}, {"ticket_id": "MRL-104838", "created_at": "2026-02-01 19:27", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Polar Pioneer", "imo": "IMO 9707871", "subject": "Degraded VSAT performance on MV Polar Pioneer", "description": "Performance on MV Polar Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-02 03:00"}, {"ticket_id": "MRL-104836", "created_at": "2026-02-01 20:28", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Golden Petrel", "imo": "IMO 9734604", "subject": "Spare part request - MT Golden Petrel", "description": "After heavy weather the radome on MT Golden Petrel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-02 01:00"}, {"ticket_id": "MRL-104843", "created_at": "2026-02-02 00:22", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Carrier", "imo": "IMO 9821615", "subject": "No link on MV Scarlet Carrier since 0400 UTC", "description": "Good day,\n\nComplete outage on MV Scarlet Carrier. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-03 09:00"}, {"ticket_id": "MRL-104850", "created_at": "2026-02-02 00:31", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "MV Scarlet Rigel - link keeps dropping since yesterday", "description": "Hi support team,\n\nMaster on MV Scarlet Rigel (IMO 9220251) reports very slow internet since Shanghai departure. SNR fluctuating around 8.3 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-07 19:00"}, {"ticket_id": "MRL-104851", "created_at": "2026-02-02 05:15", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Iron Orion", "imo": "IMO 9614476", "subject": "Crew data quota question - MV Iron Orion", "description": "Dear support team,\n\nCrew wifi on MV Iron Orion unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Ligurian Star Cruises", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-11 04:00"}, {"ticket_id": "MRL-104847", "created_at": "2026-02-02 06:12", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Amber Crest", "imo": "IMO 9239812", "subject": "Portal access for new ops manager - Gascogne Gaz Maritime", "description": "Please send the current signed contract and SLA annex for Gascogne Gaz Maritime, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-11 08:00"}, {"ticket_id": "MRL-104846", "created_at": "2026-02-02 06:26", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Carrier", "imo": "IMO 9429376", "subject": "Slow crew internet on MV Meridian Carrier", "description": "Crew wifi on MV Meridian Carrier unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-10 09:00"}, {"ticket_id": "MRL-104839", "created_at": "2026-02-02 12:43", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Comet", "imo": "IMO 9609809", "subject": "URGENT - MV Arctic Comet offline", "description": "Good day,\n\nComplete outage on MV Arctic Comet. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nFleet Ops, Baltic Amber Shipping", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-02-02 08:00"}, {"ticket_id": "MRL-104844", "created_at": "2026-02-02 12:50", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Comet", "imo": "IMO 9610183", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Bosphorus Crescent Denizcilik fleet, our auditors are asking.\n\nThanks and regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-03 12:00"}, {"ticket_id": "MRL-104848", "created_at": "2026-02-02 13:06", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vela", "imo": "IMO 9461764", "subject": "High latency reported by master, MV Kystfjord Vela", "description": "We see repeated link drops on MV Kystfjord Vela. Modem log shows error E-7224 every few hours. Vessel currently Norwegian Sea. ETA next port Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-05 08:00"}, {"ticket_id": "MRL-104841", "created_at": "2026-02-02 13:37", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Arctic Beacon", "imo": "IMO 9270696", "subject": "Crew data quota question - MV Arctic Beacon", "description": "Crew wifi on MV Arctic Beacon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-10 10:00"}, {"ticket_id": "MRL-104849", "created_at": "2026-02-02 13:49", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Polar Beacon", "imo": "IMO 9856024", "subject": "High latency reported by master, MV Polar Beacon", "description": "Performance on MV Polar Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-10 02:00"}, {"ticket_id": "MRL-104840", "created_at": "2026-02-02 15:33", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Baltic Spirit", "imo": "IMO 9523134", "subject": "Degraded VSAT performance on MV Baltic Spirit", "description": "We see repeated link drops on MV Baltic Spirit. Modem log shows error E-6436 every few hours. Vessel currently Norwegian Sea. ETA next port Aberdeen.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-03 04:00"}, {"ticket_id": "MRL-104842", "created_at": "2026-02-02 16:15", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ivory Tern", "imo": "IMO 9332145", "subject": "Degraded VSTA performance on MV Ivory Tern", "description": "We see repeated link drops on MV Ivory Tern. Modem log shows error E-7320 every few hours. Vessel currently Indian Ocean. ETA next port Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-06 04:00"}, {"ticket_id": "MRL-104845", "created_at": "2026-02-02 21:37", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-03 06:00"}, {"ticket_id": "MRL-104860", "created_at": "2026-02-03 01:58", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Hi support team,\n\nBelow-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?\n\nBest regards,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-03 22:00"}, {"ticket_id": "MRL-104859", "created_at": "2026-02-03 04:42", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "SPARE PART REQUEST - MV HARMATTAN CARRIER", "description": "Below-deck unit on MV Harmattan Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-06 22:00"}, {"ticket_id": "MRL-104852", "created_at": "2026-02-03 06:41", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Altair", "imo": "IMO 9530280", "subject": "Spare part request - MV Crimson Altair", "description": "Hello,\n\nAfter heavy weather the radome on MV Crimson Altair has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-04 18:00"}, {"ticket_id": "MRL-104861", "created_at": "2026-02-03 09:25", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Levante Altair", "imo": "IMO 9595137", "subject": "MT Levante Altair - link keeps dropping since yesterday", "description": "Dear support team,\n\nPerformance on MT Levante Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-11 18:00"}, {"ticket_id": "MRL-104855", "created_at": "2026-02-03 10:15", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Falcon", "imo": "IMO 9510137", "subject": "MV Baltic Falcon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Baltic Falcon. Modem log shows error E-5062 every few hours. Vessel currently North Sea. ETA next port Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-08 08:00"}, {"ticket_id": "MRL-104862", "created_at": "2026-02-03 10:40", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Crew data quota question - MV Iron Tide", "description": "Crew on MV Iron Tide cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-05 11:00"}, {"ticket_id": "MRL-104853", "created_at": "2026-02-03 13:30", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Amber Altair", "imo": "IMO 9464986", "subject": "Spare part request - MV Amber Altair", "description": "ETO on MV Amber Altair reports antenna stuck in azimuth, fault code E-4245. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-05 18:00"}, {"ticket_id": "MRL-104856", "created_at": "2026-02-03 16:36", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Spirit", "imo": "IMO 9356921", "subject": "Portal access for new ops manager - Elbstrom Reederei GmbH", "description": "Our new operations manager needs portal access for the Elbstrom Reederei GmbH fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-08 08:00"}, {"ticket_id": "MRL-104857", "created_at": "2026-02-03 17:18", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "URGENT - MV Kystfjord Mira offline", "description": "Complete outage on MV Kystfjord Mira. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-04 22:00"}, {"ticket_id": "MRL-104854", "created_at": "2026-02-03 22:09", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "FV Tramontane Lyra - link keeps dropping since yesterday", "description": "We see repeated link drops on FV Tramontane Lyra. Modem log shows error E-7161 every few hours. Vessel currently Baltic Sea. ETA next port Colombo.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-04 10:00"}, {"ticket_id": "MRL-104858", "created_at": "2026-02-03 23:37", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Emerald Star", "imo": "IMO 9222302", "subject": "New build connectivity setup Delta Maas Shipping BV", "description": "When can the install team board MV Emerald Star in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-10 15:00"}, {"ticket_id": "MRL-104873", "created_at": "2026-02-04 00:45", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "High latency reported by master, MT Nordic Tide", "description": "Master on MT Nordic Tide (IMO 9571698) reports very slow internet since Cape Town departure. SNR fluctuating around 8.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-09 23:00"}, {"ticket_id": "MRL-104875", "created_at": "2026-02-04 01:03", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Star", "imo": "IMO 9507336", "subject": "Coverage question Singapore Strait", "description": "Do you have LEO coverage in Singapore Strait? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-09 22:00"}, {"ticket_id": "MRL-104868", "created_at": "2026-02-04 04:06", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Trader", "imo": "IMO 9195042", "subject": "Antenna fault on MV Iron Trader", "description": "Below-deck unit on MV Iron Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-05 22:00"}, {"ticket_id": "MRL-104874", "created_at": "2026-02-04 06:06", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "Plan change request for MV Polar Reef", "description": "We need the crew welfare package activated on MV Polar Reef before next crew change in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-12 21:00"}, {"ticket_id": "MRL-104871", "created_at": "2026-02-04 06:20", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Pioneer", "imo": "IMO 9389021", "subject": "MV Emerald Pioneer: complete loss of connectivity", "description": "Hello,\n\nComplete outage on MV Emerald Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-05 05:00"}, {"ticket_id": "MRL-104863", "created_at": "2026-02-04 08:56", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Trader", "imo": "IMO 9497983", "subject": "Invoice query - Kowloon Pearl Navigation", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Zephyr Trader. Can you send a breakdown per service? Regards, Accounts team, Kowloon Pearl Navigation.\n\nThanks and regards,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-10 05:00"}, {"ticket_id": "MRL-104866", "created_at": "2026-02-04 09:29", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Master on our vessel () reports very slow internet since Santos departure. SNR fluctuating around 5.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-06 22:00"}, {"ticket_id": "MRL-104872", "created_at": "2026-02-04 10:35", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Emerald Altair", "imo": "IMO 9222118", "subject": "Plan change request for MV Emerald Altair", "description": "Hello,\n\nWe need the crew welfare package activated on MV Emerald Altair before next crew change in Hamburg.\n\nBest regards,\nFleet Ops, Atlântico Azul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-07 17:00"}, {"ticket_id": "MRL-104867", "created_at": "2026-02-04 11:24", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "MV Arctic Albatross: slow connection and packet loss", "description": "Good day,\n\nPerformance on MV Arctic Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Karpas Maritime Ltd", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-04 16:00"}, {"ticket_id": "MRL-104864", "created_at": "2026-02-04 12:18", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Aurora Star", "imo": "IMO 9398840", "subject": "Installation schedule for FV Aurora Star", "description": "When can the install team board FV Aurora Star in Cape Town? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-06 20:00"}, {"ticket_id": "MRL-104870", "created_at": "2026-02-04 16:30", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Capella", "imo": "IMO 9791743", "subject": "New build connectivity setup Kystfjord Rederi AS", "description": "Commissioning on MV Kystfjord Capella completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-08 11:00"}, {"ticket_id": "MRL-104869", "created_at": "2026-02-04 23:18", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Petrel", "imo": "IMO 9625126", "subject": "High latency reported by master, MT Boreal Petrel", "description": "Master on MT Boreal Petrel (IMO 9625126) reports very slow internet since Colombo departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-13 02:00"}, {"ticket_id": "MRL-104876", "created_at": "2026-02-04 23:25", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Reef", "imo": "IMO 9260603", "subject": "MT Levante Reef: BDU fault code E-8079", "description": "Below-deck unit on MT Levante Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-07 02:00"}, {"ticket_id": "MRL-104865", "created_at": "2026-02-04 23:30", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Amber Carrier", "imo": "IMO 9529188", "subject": "Spare part request - MV Amber Carrier", "description": "ETO on MV Amber Carrier reports antenna stuck in azimuth, fault code E-6078. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-05 17:00"}, {"ticket_id": "MRL-104890", "created_at": "2026-02-05 00:23", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Azure Trader", "imo": "IMO 9619983", "subject": "Crew wifi vouchers not working on MV Azure Trader", "description": "Captain of MV Azure Trader asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-11 14:00"}, {"ticket_id": "MRL-104885", "created_at": "2026-02-05 02:05", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Lyra", "imo": "IMO 9473937", "subject": "High latency reported by master, MV Kystfjord Lyra", "description": "Performance on MV Kystfjord Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-09 19:00"}, {"ticket_id": "MRL-104886", "created_at": "2026-02-05 04:33", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Spirit", "imo": "IMO 9343819", "subject": "MV Equinox Spirit: BDU fault code E-7035", "description": "ETO on MV Equinox Spirit reports antenna stuck in azimuth, fault code E-7399. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-11 00:00"}, {"ticket_id": "MRL-104892", "created_at": "2026-02-05 07:40", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Tramontane Star", "imo": "IMO 9791535", "subject": "MV Tramontane Star: BDU fault code E-3870", "description": "Below-deck unit on MV Tramontane Star rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-08 18:00"}, {"ticket_id": "MRL-104887", "created_at": "2026-02-05 09:44", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "No link on MV Harmattan Carrier since 0400 UTC", "description": "MV Harmattan Carrier (IMO 9109794) has no connectivity at all. Antenna status LED red, error E-2870. Vessel in Arabian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-02-05 06:00"}, {"ticket_id": "MRL-104878", "created_at": "2026-02-05 10:04", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Star", "imo": "IMO 9676204", "subject": "Installation schedule for MV Iron Star", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-10 22:00"}, {"ticket_id": "MRL-104882", "created_at": "2026-02-05 11:39", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Arctic Lagoon", "imo": "IMO 9212254", "subject": "DEGRADED VSAT PERFORMANCE ON MV ARCTIC LAGOON", "description": "Hello,\n\nPerformance on MV Arctic Lagoon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-06 10:00"}, {"ticket_id": "MRL-104891", "created_at": "2026-02-05 13:27", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Meteor", "imo": "IMO 9548873", "subject": "URGENT - MV Meridian Meteor offline", "description": "Complete outage on MV Meridian Meteor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-05 08:00"}, {"ticket_id": "MRL-104888", "created_at": "2026-02-05 13:52", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "Question about charges for MV Azure Dawn", "description": "The overage charges for MV Azure Dawn look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-11 22:00"}, {"ticket_id": "MRL-104883", "created_at": "2026-02-05 15:47", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "MV Zephyr Rigel: BDU fault code E-3662", "description": "Below-deck unit on MV Zephyr Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-06 19:00"}, {"ticket_id": "MRL-104877", "created_at": "2026-02-05 16:16", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "Coverage question Red Sea", "description": "Good day,\n\nDo you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-12 01:00"}, {"ticket_id": "MRL-104880", "created_at": "2026-02-05 16:22", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Falcon", "imo": "IMO 9541930", "subject": "MV Meridian Falcon: BDU fault code E-2959", "description": "Hello,\n\nAfter heavy weather the radome on MV Meridian Falcon has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-06 14:00"}, {"ticket_id": "MRL-104881", "created_at": "2026-02-05 17:34", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "Degraded VSAT performance on MT Nordic Tide", "description": "We see repeated link drops on MT Nordic Tide. Modem log shows error E-1827 every few hours. Vessel currently Arabian Sea. ETA next port Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-07 03:00"}, {"ticket_id": "MRL-104879", "created_at": "2026-02-05 20:49", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Mistral Comet", "imo": "IMO 9500431", "subject": "Slow crew internet on MV Mistral Comte", "description": "Captain of MV Mistral Comet asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-08 03:00"}, {"ticket_id": "MRL-104889", "created_at": "2026-02-05 21:39", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Boreal Vega", "imo": "IMO 9730206", "subject": "MT Boreal Vega: slow connection and packet loss", "description": "We see repeated link drops on MT Boreal Vega. Modem log shows error E-4531 every few hours. Vessel currently Gulf of Oman. ETA next port Singapore.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-06 05:00"}, {"ticket_id": "MRL-104884", "created_at": "2026-02-05 23:08", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Rigel", "imo": "IMO 9820764", "subject": "Spare part request - MV Kystfjord Rigel", "description": "After heavy weather the radome on MV Kystfjord Rigel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-10 21:00"}, {"ticket_id": "MRL-104905", "created_at": "2026-02-06 02:09", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Scarlet Voyager", "imo": "IMO 9595486", "subject": "Suspend service on MT Scarlet Voyager during dry dock", "description": "Good day,\n\nMT Scarlet Voyager goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nDPA, Pearl Dhow Shipping WLL", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-07 19:00"}, {"ticket_id": "MRL-104904", "created_at": "2026-02-06 02:29", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Silver Voyager", "imo": "IMO 9652911", "subject": "Spare part request - FV Silver Voyager", "description": "Hi support team,\n\nETO on FV Silver Voyager reports antenna stuck in azimuth, fault code E-9428. Manual repointing works temporarily. Requesting service visit in Santos.\n\nBrgds,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-10 15:00"}, {"ticket_id": "MRL-104908", "created_at": "2026-02-06 08:11", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "URGENT - MV Golden Lagoon offline", "description": "Complete outage on MV Golden Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-02-06 06:00"}, {"ticket_id": "MRL-104906", "created_at": "2026-02-06 09:44", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "High latency reported by master, MT Austral Pioneer", "description": "Good day,\n\nPerformance on MT Austral Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-13 20:00"}, {"ticket_id": "MRL-104902", "created_at": "2026-02-06 10:59", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "No link on MV Emerald Horizon since 0400 UTC", "description": "Complete outage on MV Emerald Horizon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-07 01:00"}, {"ticket_id": "MRL-104899", "created_at": "2026-02-06 12:03", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Mistral Navigator", "imo": "IMO 9833424", "subject": "MV Mistral Navigator: complete loss of connectivity", "description": "MV Mistral Navigator (IMO 9833424) has no connectivity at all. Antenna status LED red, error E-2905. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-06 18:00"}, {"ticket_id": "MRL-104900", "created_at": "2026-02-06 12:38", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Beacon", "imo": "IMO 9743980", "subject": "Activate crew wifi package on MT Silver Beacon", "description": "Dear support team,\n\nMT Silver Beacon goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-11 14:00"}, {"ticket_id": "MRL-104903", "created_at": "2026-02-06 13:10", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Emerald Pioneer", "imo": "IMO 9273557", "subject": "Degraded VSAT performance on MT Emerald Pioneer", "description": "Dear support team,\n\nMaster on MT Emerald Pioneer (IMO 9273557) reports very slow internet since Antwerp departure. SNR fluctuating around 5.3 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-15 20:00"}, {"ticket_id": "MRL-104894", "created_at": "2026-02-06 13:24", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Amber Falcon", "imo": "IMO 9730543", "subject": "ANTENNA FAULT ON MV AMBER FALCON", "description": "ETO on MV Amber Falcon reports antenna stuck in azimuth, fault code E-7857. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-06 07:00"}, {"ticket_id": "MRL-104909", "created_at": "2026-02-06 14:19", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Sirocco Current", "imo": "IMO 9318993", "subject": "DEGRADED VSAT PERFORMANCE ON MV SIROCCO CURRENT", "description": "Master on MV Sirocco Current (IMO 9318993) reports very slow internet since Singapore departure. SNR fluctuating around 8.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-06 15:00"}, {"ticket_id": "MRL-104895", "created_at": "2026-02-06 15:41", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "Credit note request Atlântico Sul Navegação", "description": "The overage charges for MV Amber Reef look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-10 23:00"}, {"ticket_id": "MRL-104896", "created_at": "2026-02-06 16:40", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Emerald Trader", "imo": "IMO 9412804", "subject": "MV Emerald Trader: complete loss of connectivity", "description": "MV Emerald Trader (IMO 9412804) has no connectivity at all. Antenna status LED red, error E-5934. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-06 15:00"}, {"ticket_id": "MRL-104907", "created_at": "2026-02-06 17:11", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "High latency reported by master, MV Amber Spirit", "description": "Good day,\n\nPerformance on MV Amber Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104897", "created_at": "2026-02-06 18:03", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Scarlet Beacon", "imo": "IMO 9203394", "subject": "Portal access for new ops manager - Kattegat Container Line", "description": "Please send the current signed contract and SLA annex for Kattegat Container Line, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-08 23:00"}, {"ticket_id": "MRL-104898", "created_at": "2026-02-06 18:32", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Dawn", "imo": "IMO 9542180", "subject": "Installation schedule for MV Nordic Dawn", "description": "When can the install team board MV Nordic Dawn in Las Palmas? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-13 01:00"}, {"ticket_id": "MRL-104893", "created_at": "2026-02-06 19:50", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Arctic Lagoon", "imo": "IMO 9212254", "subject": "Phishing attempt reported by MV Arctic Lagoon crew", "description": "Master of MV Arctic Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-06 10:00"}, {"ticket_id": "MRL-104901", "created_at": "2026-02-06 20:46", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Tramontane Altair", "imo": "IMO 9338876", "subject": "Crew data quota question - MV Tramontane Altair", "description": "Hi support team,\n\nCrew wifi on MV Tramontane Altair unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-11 22:00"}, {"ticket_id": "MRL-104910", "created_at": "2026-02-06 21:25", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Zephyr Horizon", "imo": "IMO 9264295", "subject": "Question about charges for MT Zephyr Horizon", "description": "Requesting a copy of all invoices for the last quarter for Pearl Dhow Shipping WLL fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-10 22:00"}, {"ticket_id": "MRL-104913", "created_at": "2026-02-07 00:17", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Albatross", "imo": "IMO 9181376", "subject": "Plan change request forM V Zephyr Albatross", "description": "MV Zephyr Albatross goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-12 09:00"}, {"ticket_id": "MRL-104911", "created_at": "2026-02-07 01:44", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "Question about charges for MV Ostro Voyager", "description": "Requesting a copy of all invoices for the last quarter for Bosphorus Crescent Denizcilik fleet, our auditors are asking.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-104916", "created_at": "2026-02-07 02:12", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Equinox Wave", "imo": "IMO 9512680", "subject": "Question about charges for MV Equinox Wave", "description": "We do not recognise line items on the latest invoice for MV Equinox Wave. Can you send a breakdown per service? Regards, Accounts team, Riau Straits Carriers.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-16 00:00"}, {"ticket_id": "MRL-104923", "created_at": "2026-02-07 05:52", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Tramontane Reef", "imo": "IMO 9790438", "subject": "Degraded VSAT performance on MV Tramontane Reef", "description": "Hello,\n\nMaster on MV Tramontane Reef (IMO 9790438) reports very slow internet since Santos departure. SNR fluctuating around 6.2 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Ligurian Star Cruises", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-02-07 09:00"}, {"ticket_id": "MRL-104920", "created_at": "2026-02-07 09:10", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Coral Atoll", "imo": "IMO 9897535", "subject": "DEGRADED VSAT PERFORMANCE ON MV CORAL ATOLL", "description": "Master on MV Coral Atoll (IMO 9897535) reports very slow internet since Santos departure. SNR fluctuating around 8.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-13 02:00"}, {"ticket_id": "MRL-104917", "created_at": "2026-02-07 15:39", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Equinox Wave", "imo": "IMO 9512680", "subject": "Question about charges for MV Equinox Wave", "description": "The overage charges for MV Equinox Wave look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-13 13:00"}, {"ticket_id": "MRL-104919", "created_at": "2026-02-07 17:55", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Comet", "imo": "IMO 9588794", "subject": "Degraded VSAT performance on MV Zephyr Comet", "description": "Performance on MV Zephyr Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-10 04:00"}, {"ticket_id": "MRL-104922", "created_at": "2026-02-07 18:24", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-14 22:00"}, {"ticket_id": "MRL-104918", "created_at": "2026-02-07 19:54", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Activate crew wifi package on MV Iron Current", "description": "MV Iron Current goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-08 18:00"}, {"ticket_id": "MRL-104915", "created_at": "2026-02-07 22:53", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "Slow crew internet on MV Kystfjord Sirius", "description": "Crew on MV Kystfjord Sirius cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-11 17:00"}, {"ticket_id": "MRL-104914", "created_at": "2026-02-07 23:03", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Golden Crest", "imo": "IMO 9465019", "subject": "Question about charges for MV Golden Crest", "description": "Requesting a copy of all invoices for the last quarter for Nordhav Offshore AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-16 01:00"}, {"ticket_id": "MRL-104912", "created_at": "2026-02-07 23:25", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Albatross", "imo": "IMO 9494151", "subject": "Invoice query - Kattegat Container Line", "description": "We do not recognise line items on the latest invoice for MV Ivory Albatross. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-10 04:00"}, {"ticket_id": "MRL-104921", "created_at": "2026-02-07 23:53", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Horizon", "imo": "IMO 9249661", "subject": "Degraded VSAT performance on MV Crimson Horizon", "description": "Hello,\n\nPerformance on MV Crimson Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Riau Straits Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-07 17:00"}, {"ticket_id": "MRL-104938", "created_at": "2026-02-08 04:19", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Carrier", "imo": "IMO 9887724", "subject": "MV Levante Carrier: slow connection and packet loss", "description": "Hi support team,\n\nPerformance on MV Levante Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-14 17:00"}, {"ticket_id": "MRL-104929", "created_at": "2026-02-08 04:41", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-7895. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-10 18:00"}, {"ticket_id": "MRL-104937", "created_at": "2026-02-08 08:55", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sirocco Wave", "imo": "IMO 9531193", "subject": "Crew data quota question - MV Sirocco Wave", "description": "Crew on MV Sirocco Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-12 17:00"}, {"ticket_id": "MRL-104926", "created_at": "2026-02-08 13:30", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Golden Beacon", "imo": "IMO 9749855", "subject": "Slow crew internet on MV Golden Beacon", "description": "Crew wifi on MV Golden Beacon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-16 23:00"}, {"ticket_id": "MRL-104934", "created_at": "2026-02-08 14:03", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-15 11:00"}, {"ticket_id": "MRL-104925", "created_at": "2026-02-08 16:21", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "Degraded VSAT performance on MV Tramontane Beacon", "description": "Dear support team,\n\nPerformance on MV Tramontane Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Agulhas Current Shipping", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-14 23:00"}, {"ticket_id": "MRL-104930", "created_at": "2026-02-08 16:57", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "Contract documents request - Riau Straits Carriers", "description": "Please send the current signed contract and SLA annex for Riau Straits Carriers, we cannot locate our copy.", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-16 05:00"}, {"ticket_id": "MRL-104924", "created_at": "2026-02-08 17:20", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "High latency reported by master, MV Zephyr Rigel", "description": "Master on MV Zephyr Rigel (IMO 9302279) reports very slow internet since Singapore departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-14 00:00"}, {"ticket_id": "MRL-104939", "created_at": "2026-02-08 17:23", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-09 17:00"}, {"ticket_id": "MRL-104936", "created_at": "2026-02-08 18:14", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Lagoon", "imo": "IMO 9375329", "subject": "Phishing attempt reported by MV Tramontane Lagoon crew", "description": "Cyber dashboard raised alert E-9038 for MV Tramontane Lagoon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-16 18:00"}, {"ticket_id": "MRL-104933", "created_at": "2026-02-08 18:22", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Meridian Altair", "imo": "IMO 9219094", "subject": "Invoice query - Tirreno Blu Navigazione", "description": "The overage charges for MV Meridian Altair look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-10 04:00"}, {"ticket_id": "MRL-104932", "created_at": "2026-02-08 20:11", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "Question about charges for FV Tramontane Lyra", "description": "Requesting a copy of all invoices for the last quarter for Armor Atlantique Armement fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-17 15:00"}, {"ticket_id": "MRL-104928", "created_at": "2026-02-08 20:25", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Tramontane Tide", "imo": "IMO 9207637", "subject": "Plan change request for FV Tramontane Tide", "description": "Good day,\n\nWe need the crew welfare package activated on FV Tramontane Tide before next crew change in Rotterdam.\n\nBrgds,\nDPA, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-12 04:00"}, {"ticket_id": "MRL-104935", "created_at": "2026-02-08 20:33", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV SILVER LYRA", "description": "Cyber dashboard raised alert E-6407 for MV Silver Lyra: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-08 11:00"}, {"ticket_id": "MRL-104927", "created_at": "2026-02-08 22:19", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "We need the crew welfare package activated on our vessel before next crew change in Valletta.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-15 23:00"}, {"ticket_id": "MRL-104931", "created_at": "2026-02-08 23:42", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Crest", "imo": "IMO 9586887", "subject": "URGENT - MV Levante Crest offline", "description": "MV Levante Crest (IMO 9586887) has no connectivity at all. Antenna status LED red, error E-9393. Vessel in Singapore Strait. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-02-08 04:00"}, {"ticket_id": "MRL-104948", "created_at": "2026-02-09 00:34", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Sapphire Altair", "imo": "IMO 9131280", "subject": "MV Sapphire Altair: BDU fault code E-3779", "description": "ETO on MV Sapphire Altair reports antenna stuck in azimuth, fault code E-4967. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-12 15:00"}, {"ticket_id": "MRL-104956", "created_at": "2026-02-09 02:34", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "No link on MV Boreal Lyra since 0400 UTC", "description": "MV Boreal Lyra (IMO 9100059) has no connectivity at all. Antenna status LED red, error E-3763. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-02-09 12:00"}, {"ticket_id": "MRL-104951", "created_at": "2026-02-09 02:54", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Baltic Lyra", "imo": "IMO 9257943", "subject": "MV Baltic Lyra - link keeps dropping since yesterday", "description": "Master on MV Baltic Lyra (IMO 9257943) reports very slow internet since Colombo departure. SNR fluctuating around 5.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-16 16:00"}, {"ticket_id": "MRL-104944", "created_at": "2026-02-09 04:27", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Guardian", "imo": "IMO 9820295", "subject": "MV Onyx Guardian: BDU fault code E-7454", "description": "After heavy weather the radome on MV Onyx Guardian has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-10 17:00"}, {"ticket_id": "MRL-104943", "created_at": "2026-02-09 04:48", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Petrel", "imo": "IMO 9172832", "subject": "Crew wifi vouchers not working on MV Arctic Petrel", "description": "Hello,\n\nCrew wifi on MV Arctic Petrel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nDPA, Riau Straits Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-18 21:00"}, {"ticket_id": "MRL-104946", "created_at": "2026-02-09 05:15", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "We do not recognise line items on the latest invoice for MV Coral Wave. Can you send a breakdown per service? Regards, Accounts team, Bosphorus Crescent Denizcilik.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-16 11:00"}, {"ticket_id": "MRL-104947", "created_at": "2026-02-09 06:09", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Spare part request - MV IronT ide", "description": "After heavy weather the radome on MV Iron Tide has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-09 10:00"}, {"ticket_id": "MRL-104949", "created_at": "2026-02-09 08:07", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Amber Altair", "imo": "IMO 9464986", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "We do not recognise line items on the latest invoice for MV Amber Altair. Can you send a breakdown per service? Regards, Accounts team, Bosphorus Crescent Denizcilik.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-17 01:00"}, {"ticket_id": "MRL-104950", "created_at": "2026-02-09 09:02", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Austral Dawn", "imo": "IMO 9737436", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV AUSTRAL DAWN", "description": "Crew on MV Austral Dawn cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-16 21:00"}, {"ticket_id": "MRL-104953", "created_at": "2026-02-09 10:26", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Harmattan Breeze", "imo": "IMO 9417414", "subject": "SEALINK CYBER ALERT ON MT HARMATTAN BREEZE", "description": "Cyber dashboard raised alert E-9397 for MT Harmattan Breeze: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-10 09:00"}, {"ticket_id": "MRL-104957", "created_at": "2026-02-09 11:10", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Altair", "imo": "IMO 9532501", "subject": "Slow crew internet on MV Harmattan Altair", "description": "Hi support team,\n\nCrew on MV Harmattan Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nMarine Superintendent, Cantábrico Naviera SA", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-12 18:00"}, {"ticket_id": "MRL-104940", "created_at": "2026-02-09 14:52", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "Sealink Cyber alert on MT Aurora Orion", "description": "Master of MT Aurora Orion reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-09 11:00"}, {"ticket_id": "MRL-104945", "created_at": "2026-02-09 18:43", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Beacon", "imo": "IMO 9521887", "subject": "Commissioning report pending - MV Cobalt Beacon", "description": "Commissioning on MV Cobalt Beacon completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-12 03:00"}, {"ticket_id": "MRL-104941", "created_at": "2026-02-09 18:47", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Amber Beacon", "imo": "IMO 9174024", "subject": "Antenna fault on MV Amber Beacon", "description": "After heavy weather the radome on MV Amber Beacon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-10 18:00"}, {"ticket_id": "MRL-104952", "created_at": "2026-02-09 19:31", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Iron Orion", "imo": "IMO 9614476", "subject": "Commissioning report pending - MV Iron Orion", "description": "Hello,\n\nWhen can the install team board MV Iron Orion in Cape Town? Vessel alongside for 5 days from Monday.\n\nBest regards,\nFleet Ops, Ligurian Star Cruises", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-13 18:00"}, {"ticket_id": "MRL-104942", "created_at": "2026-02-09 21:49", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Falcon", "imo": "IMO 9663740", "subject": "Spare part request - MV Boreal Falcon", "description": "After heavy weather the radome on MV Boreal Falcon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-16 18:00"}, {"ticket_id": "MRL-104955", "created_at": "2026-02-09 23:25", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Altair", "imo": "IMO 9639983", "subject": "Plan change request for MV Cobalt Altair", "description": "Please upgrade MV Cobalt Altair to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-16 11:00"}, {"ticket_id": "MRL-104954", "created_at": "2026-02-09 23:51", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "Phishing attempt reported by MV Ostro Star crew", "description": "Master of MV Ostro Star reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-10 10:00"}, {"ticket_id": "MRL-104965", "created_at": "2026-02-10 00:55", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Star", "imo": "IMO 9309564", "subject": "MV Golden Star: complete loss of connectivity", "description": "Hello,\n\nComplete outage on MV Golden Star. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Haeryu Ocean Lines", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-02-10 10:00"}, {"ticket_id": "MRL-104971", "created_at": "2026-02-10 01:25", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Sirocco Voyager", "imo": "IMO 9630925", "subject": "Slow crew internet on MV Sirocco Voyager", "description": "Crew on MV Sirocco Voyager cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-13 18:00"}, {"ticket_id": "MRL-104963", "created_at": "2026-02-10 01:27", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pegasus", "imo": "IMO 9403566", "subject": "Activate crew wifi package on MV Kystfjord Pegasus", "description": "Good day,\n\nWe need the crew welfare package activated on MV Kystfjord Pegasus before next crew change in Hamburg.\n\nThanks and regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-12 20:00"}, {"ticket_id": "MRL-104967", "created_at": "2026-02-10 01:42", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "Credit note request Al Mirfa Offshore Marine", "description": "Requesting a copy of all invoices for the last quarter for Al Mirfa Offshore Marine fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-13 22:00"}, {"ticket_id": "MRL-104960", "created_at": "2026-02-10 02:12", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Equinox Reef", "imo": "IMO 9283136", "subject": "Degraded VSAT performance on MT Equinox Reef", "description": "Master on MT Equinox Reef (IMO 9283136) reports very slow internet since Shanghai departure. SNR fluctuating around 5.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-17 08:00"}, {"ticket_id": "MRL-104964", "created_at": "2026-02-10 04:10", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Scarlet Voyager", "imo": "IMO 9595486", "subject": "Invoice query - Pearl Dhow Shipping WLL", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MT Scarlet Voyager. Can you send a breakdown per service? Regards, Accounts team, Pearl Dhow Shipping WLL.\n\nBest regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-16 00:00"}, {"ticket_id": "MRL-104958", "created_at": "2026-02-10 05:50", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "Installation schedule for MV Tramontane Voyager", "description": "Commissioning on MV Tramontane Voyager completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-13 13:00"}, {"ticket_id": "MRL-104959", "created_at": "2026-02-10 06:16", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Albatross", "imo": "IMO 9323558", "subject": "New build connectivity setup Riau Straits Carriers", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.\n\nBrgds,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-12 10:00"}, {"ticket_id": "MRL-104962", "created_at": "2026-02-10 07:09", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "Spare part request - MT Polar Lagoon", "description": "ETO on MT Polar Lagoon reports antenna stuck in azimuth, fault code E-2589. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-12 00:00"}, {"ticket_id": "MRL-104966", "created_at": "2026-02-10 10:28", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Star", "imo": "IMO 9692210", "subject": "Crew wifi vouchers not working on MT Iron Star", "description": "Hello,\n\nCrew on MT Iron Star cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nDPA, Hormuz Falcon Tankers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-14 15:00"}, {"ticket_id": "MRL-104968", "created_at": "2026-02-10 13:48", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Boreal Albatross", "imo": "IMO 9749324", "subject": "Phishing attempt reported by MV Boreal Albatross crew", "description": "Cyber dashboard raised alert E-8291 for MV Boreal Albatross: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-10 12:00"}, {"ticket_id": "MRL-104969", "created_at": "2026-02-10 16:40", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "Antenna fault on MV Onyx Spirit", "description": "ETO on MV Onyx Spirit reports antenna stuck in azimuth, fault code E-6309. Manual repointing works temporarily. Requesting service visit in Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-11 14:00"}, {"ticket_id": "MRL-104961", "created_at": "2026-02-10 21:28", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "PLAN CHANGE REQUEST FOR OUR VESSEL", "description": "our vessel goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-16 03:00"}, {"ticket_id": "MRL-104970", "created_at": "2026-02-10 22:56", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Altair", "imo": "IMO 9233416", "subject": "Invoice query - Kowloon Pearl Navigation", "description": "Good day,\n\nThe overage charges for MV Zephyr Altair look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nDPA, Kowloon Pearl Navigation", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-15 00:00"}, {"ticket_id": "MRL-104978", "created_at": "2026-02-11 01:23", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "MV CRIMSON TRADER: BDU FAULT CODE E-6495", "description": "ETO on MV Crimson Trader reports antenna stuck in azimuth, fault code E-8247. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-02-11 21:00"}, {"ticket_id": "MRL-104980", "created_at": "2026-02-11 01:47", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Horizon", "imo": "IMO 9539339", "subject": "MV Boreal Horizon - link keeps dropping since yesterday", "description": "Performance on MV Boreal Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-12 08:00"}, {"ticket_id": "MRL-104983", "created_at": "2026-02-11 06:54", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Altair", "imo": "IMO 9233416", "subject": "Degraded VSAT performance on MV Zephyr Altair", "description": "Hello,\n\nMaster on MV Zephyr Altair (IMO 9233416) reports very slow internet since Busan departure. SNR fluctuating around 7.8 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-20 09:00"}, {"ticket_id": "MRL-104972", "created_at": "2026-02-11 07:38", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Tide", "imo": "IMO 9120425", "subject": "Installation schedule for MV Tramontane Tide", "description": "We are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-15 05:00"}, {"ticket_id": "MRL-104981", "created_at": "2026-02-11 08:29", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "NEW BUILD CONNECTIVITY SETUP ATLÂNTICO AZUL NAVEGAÇÃO", "description": "Commissioning on MV Austral Petrel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-15 02:00"}, {"ticket_id": "MRL-104973", "created_at": "2026-02-11 13:04", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-12 21:00"}, {"ticket_id": "MRL-104974", "created_at": "2026-02-11 13:32", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "Coverage question Gibraltar", "description": "Please send the current signed contract and SLA annex for Pearl Dhow Shipping WLL, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-14 07:00"}, {"ticket_id": "MRL-104984", "created_at": "2026-02-11 13:49", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Altair", "imo": "IMO 9119103", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "When can the install team board MV Sirocco Altair in Valletta? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-16 12:00"}, {"ticket_id": "MRL-104977", "created_at": "2026-02-11 15:54", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sapphire Rigel", "imo": "IMO 9133472", "subject": "Slow crew internet on MV Sapphire Rigel", "description": "Crew wifi on MV Sapphire Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-17 02:00"}, {"ticket_id": "MRL-104975", "created_at": "2026-02-11 19:40", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Star", "imo": "IMO 9682136", "subject": "Antenna fault on MV Sirocco Star", "description": "Below-deck unit on MV Sirocco Star rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-17 17:00"}, {"ticket_id": "MRL-104979", "created_at": "2026-02-11 19:58", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MT AUSTRAL PIONEER", "description": "Captain of MT Austral Pioneer asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-20 13:00"}, {"ticket_id": "MRL-104982", "created_at": "2026-02-11 22:33", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Zephyr Tern", "imo": "IMO 9745732", "subject": "MV Zephyr Tern: BDU fault code E-4663", "description": "Below-deck unit on MV Zephyr Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-16 11:00"}, {"ticket_id": "MRL-104976", "created_at": "2026-02-11 23:03", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "URGENT - ou rvessel offline", "description": "Complete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-12 21:00"}, {"ticket_id": "MRL-104995", "created_at": "2026-02-12 00:00", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "MV Aurora Wave: BDU fault code E-7765", "description": "ETO on MV Aurora Wave reports antenna stuck in azimuth, fault code E-8483. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-12 13:00"}, {"ticket_id": "MRL-104994", "created_at": "2026-02-12 03:37", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sapphire Star", "imo": "IMO 9354143", "subject": "MV Sapphire Star - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Sapphire Star. Modem log shows error E-7262 every few hours. Vessel currently Baltic Sea. ETA next port Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-21 00:00"}, {"ticket_id": "MRL-104989", "created_at": "2026-02-12 03:40", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Levante Albatross", "imo": "IMO 9129299", "subject": "Question about charges for MV Levante Albatross", "description": "The overage charges for MV Levante Albatross look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-15 10:00"}, {"ticket_id": "MRL-104998", "created_at": "2026-02-12 05:21", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Rigel", "imo": "IMO 9776432", "subject": "Crew wifi vouchers not working on MV Aurora Rigel", "description": "Crew on MV Aurora Rigel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-17 11:00"}, {"ticket_id": "MRL-104987", "created_at": "2026-02-12 05:35", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Tramontane Comet", "imo": "IMO 9364801", "subject": "Commissioning report pending - MV Tramontane Comet", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.\n\nBest regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-20 11:00"}, {"ticket_id": "MRL-104993", "created_at": "2026-02-12 08:54", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Lyra", "imo": "IMO 9699452", "subject": "Phishing attempt reporte dby MV Tramontane Lyra crew", "description": "Cyber dashboard raised alert E-5471 for MV Tramontane Lyra: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-18 06:00"}, {"ticket_id": "MRL-104985", "created_at": "2026-02-12 10:55", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Iron Tide", "imo": "IMO 9622045", "subject": "Slow crew internet on MT Iron Tide", "description": "Captain of MT Iron Tide asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-13 11:00"}, {"ticket_id": "MRL-104996", "created_at": "2026-02-12 15:43", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Azure Navigator", "imo": "IMO 9569853", "subject": "Contract documents request - Adriatic Sun Ferries", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-13 19:00"}, {"ticket_id": "MRL-104992", "created_at": "2026-02-12 17:21", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Tramontane Wave", "imo": "IMO 9639672", "subject": "Portal access for new ops manager - Firth of Clyde Carriers", "description": "Our new operations manager needs portal access for the Firth of Clyde Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-18 22:00"}, {"ticket_id": "MRL-104997", "created_at": "2026-02-12 17:35", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Tide", "imo": "IMO 9120425", "subject": "MV Tramontane Tide: complete loss of connectivity", "description": "MV Tramontane Tide (IMO 9120425) has no connectivity at all. Antenna status LED red, error E-4001. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-02-12 04:00"}, {"ticket_id": "MRL-104991", "created_at": "2026-02-12 18:05", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Sapphire Lyra", "imo": "IMO 9386536", "subject": "High latency reported by master, MV Sapphire Lyra", "description": "We see repeated link drops on MV Sapphire Lyra. Modem log shows error E-4295 every few hours. Vessel currently Baltic Sea. ETA next port Busan.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-15 15:00"}, {"ticket_id": "MRL-104990", "created_at": "2026-02-12 18:19", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Lyra", "imo": "IMO 9439797", "subject": "URGENT - MV Austral Lyra offline", "description": "MV Austral Lyra (IMO 9439797) has no connectivity at all. Antenna status LED red, error E-8096. Vessel in Korea Strait. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-02-12 10:00"}, {"ticket_id": "MRL-104986", "created_at": "2026-02-12 20:06", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Spirit", "imo": "IMO 9485411", "subject": "Crew data quota question - MV Austral Spirit", "description": "Captain of MV Austral Spirit asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-14 11:00"}, {"ticket_id": "MRL-104988", "created_at": "2026-02-12 20:58", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Golden Petrel", "imo": "IMO 9734604", "subject": "Activate crew wifi package on MT Golden Petrel", "description": "MT Golden Petrel goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-17 09:00"}, {"ticket_id": "MRL-104999", "created_at": "2026-02-12 23:35", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-13 21:00"}, {"ticket_id": "MRL-105009", "created_at": "2026-02-13 03:28", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "No link on MV Kystfjord Carina since 0400 UTC", "description": "Complete outage on MV Kystfjord Carina. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-14 14:00"}, {"ticket_id": "MRL-105008", "created_at": "2026-02-13 04:05", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "Installation schedule for MV Solstice Breeze", "description": "When can the install team board MV Solstice Breeze in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-20 10:00"}, {"ticket_id": "MRL-105010", "created_at": "2026-02-13 04:58", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Equinox Petrel", "imo": "IMO 9815769", "subject": "Crew data quota question - MT Equinox Petrel", "description": "Crew on MT Equinox Petrel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-18 11:00"}, {"ticket_id": "MRL-105004", "created_at": "2026-02-13 05:17", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Crimson Current", "imo": "IMO 9404821", "subject": "Slow crew internet on MV Crimson Current", "description": "Hi support team,\n\nCrew on MV Crimson Current cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-17 15:00"}, {"ticket_id": "MRL-105011", "created_at": "2026-02-13 05:32", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "MV Equinox Carrier - link keeps dropping since yesterday", "description": "Performance on MV Equinox Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-21 00:00"}, {"ticket_id": "MRL-105006", "created_at": "2026-02-13 07:02", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Lagoon", "imo": "IMO 9118733", "subject": "Spare part request - MV Solstice Lagoon", "description": "ETO on MV Solstice Lagoon reports antenna stuck in azimuth, fault code E-3021. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-13 09:00"}, {"ticket_id": "MRL-105000", "created_at": "2026-02-13 07:32", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "Degraded VSAT performance on MT Boreal Orion", "description": "Master on MT Boreal Orion (IMO 9792084) reports very slow internet since Stavanger departure. SNR fluctuating around 6.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-18 11:00"}, {"ticket_id": "MRL-105005", "created_at": "2026-02-13 08:01", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Breeze", "imo": "IMO 9745316", "subject": "Slow crew internet on MV Austral Breeze", "description": "Crew wifi on MV Austral Breeze unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-14 09:00"}, {"ticket_id": "MRL-105007", "created_at": "2026-02-13 14:31", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Lyra", "imo": "IMO 9335630", "subject": "MV Meridian Lyra - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Meridian Lyra. Modem log shows error E-1059 every few hours. Vessel currently North Atlantic. ETA next port Cape Town.", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-14 02:00"}, {"ticket_id": "MRL-105001", "created_at": "2026-02-13 15:42", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Reef", "imo": "IMO 9433274", "subject": "Question about charges for MV Arctic Reef", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.\n\nThanks and regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-15 07:00"}, {"ticket_id": "MRL-105003", "created_at": "2026-02-13 22:02", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?\n\nBrgds,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-17 14:00"}, {"ticket_id": "MRL-105002", "created_at": "2026-02-13 23:07", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Spirit", "imo": "IMO 9420681", "subject": "Invoice query - Aegean Meltemi Lines", "description": "Requesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-18 07:00"}, {"ticket_id": "MRL-105020", "created_at": "2026-02-14 01:02", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Amber Guardian", "imo": "IMO 9156864", "subject": "Degraded VSAT performance on MT Amber Guardian", "description": "Master on MT Amber Guardian (IMO 9156864) reports very slow internet since Antwerp departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-15 14:00"}, {"ticket_id": "MRL-105015", "created_at": "2026-02-14 04:32", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Equinox Petrel", "imo": "IMO 9815769", "subject": "Portal access for new ops manager - Pearl Dhow Shipping WLL", "description": "Our new operations manager needs portal access for the Pearl Dhow Shipping WLL fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-19 10:00"}, {"ticket_id": "MRL-105023", "created_at": "2026-02-14 05:25", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "Spare part request - MT Boreal Orion", "description": "ETO on MT Boreal Orion reports antenna stuck in azimuth, fault code E-2571. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-14 15:00"}, {"ticket_id": "MRL-105016", "created_at": "2026-02-14 07:46", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Pioneer", "imo": "IMO 9632167", "subject": "Antenna fault on MV Crimson Pioneer", "description": "After heavy weather the radome on MV Crimson Pioneer has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-15 09:00"}, {"ticket_id": "MRL-105021", "created_at": "2026-02-14 08:15", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "High latency reported by master, MV Crimson Reef", "description": "Master on MV Crimson Reef (IMO 9297333) reports very slow internet since Stavanger departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-16 23:00"}, {"ticket_id": "MRL-105022", "created_at": "2026-02-14 09:31", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Dear support team,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-21 20:00"}, {"ticket_id": "MRL-105014", "created_at": "2026-02-14 10:40", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Falcon", "imo": "IMO 9663740", "subject": "Invoice query - Delta Maas Shipping BV", "description": "The overage charges for MV Boreal Falcon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-19 06:00"}, {"ticket_id": "MRL-105012", "created_at": "2026-02-14 11:11", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Polar Pioneer", "imo": "IMO 9707871", "subject": "Antenna fault on MV Polar Pioneer", "description": "Below-deck unit on MV Polar Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-20 20:00"}, {"ticket_id": "MRL-105017", "created_at": "2026-02-14 16:52", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Voyager", "imo": "IMO 9559212", "subject": "Crew data quota question - MV Levante Voyager", "description": "Crew on MV Levante Voyager cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-15 01:00"}, {"ticket_id": "MRL-105013", "created_at": "2026-02-14 19:28", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Navigator", "imo": "IMO 9773715", "subject": "Crew wifi vouchers not working on MT Arctic Navigator", "description": "Crew wifi on MT Arctic Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-22 01:00"}, {"ticket_id": "MRL-105018", "created_at": "2026-02-14 20:19", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Lyra", "imo": "IMO 9724178", "subject": "Degraded VSAT performance on MT Amber Lyra", "description": "Performance on MT Amber Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-19 09:00"}, {"ticket_id": "MRL-105019", "created_at": "2026-02-14 22:54", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Iron Lagoon", "imo": "IMO 9541382", "subject": "MV Iron Lagoon: BDU fault code E-3518", "description": "ETO on MV Iron Lagoon reports antenna stuck in azimuth, fault code E-6945. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-21 15:00"}, {"ticket_id": "MRL-105031", "created_at": "2026-02-15 00:28", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "Crew data quota question - MV Austral Vega", "description": "Captain of MV Austral Vega asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-22 06:00"}, {"ticket_id": "MRL-105024", "created_at": "2026-02-15 04:04", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "Hello,\n\nWe need the crew welfare package activated on our vessel before next crew change in Aberdeen.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-23 23:00"}, {"ticket_id": "MRL-105033", "created_at": "2026-02-15 08:48", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Ostro Trader", "imo": "IMO 9147617", "subject": "Degraded VSAT performance on MV Ostro Trader", "description": "Performance on MV Ostro Trader degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-16 14:00"}, {"ticket_id": "MRL-105029", "created_at": "2026-02-15 09:02", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "Degraded VSAT performance on MV Golden Lagoon", "description": "Performance on MV Golden Lagoon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-15 07:00"}, {"ticket_id": "MRL-105028", "created_at": "2026-02-15 12:46", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Azure Tern", "imo": "IMO 9223473", "subject": "Suspend service on MV Azure Tern during dry dock", "description": "Dear support team,\n\nMV Azure Tern goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-18 10:00"}, {"ticket_id": "MRL-105030", "created_at": "2026-02-15 15:14", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "Antenna fault on MV Boreal Lyra", "description": "After heavy weather the radome on MV Boreal Lyra has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-16 03:00"}, {"ticket_id": "MRL-105032", "created_at": "2026-02-15 15:52", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ostro Beacon", "imo": "IMO 9860702", "subject": "Plan change request for MV Ostro Beacon", "description": "MV Ostro Beacon goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-24 05:00"}, {"ticket_id": "MRL-105025", "created_at": "2026-02-15 17:28", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Aurora Dawn", "imo": "IMO 9502283", "subject": "Suspend service on MV Aurora Dawn during dry dock", "description": "Dear support team,\n\nPlease upgrade MV Aurora Dawn to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nDPA, Botnia Ice Class Oy", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-18 00:00"}, {"ticket_id": "MRL-105026", "created_at": "2026-02-15 17:59", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Harmattan Crest", "imo": "IMO 9832834", "subject": "Phishing attempt reported by MV Harmattan Crest crew", "description": "Master of MV Harmattan Crest reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-19 04:00"}, {"ticket_id": "MRL-105034", "created_at": "2026-02-15 18:09", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Amber Guardian", "imo": "IMO 9156864", "subject": "Crew data quota question - MT Amber Guardian", "description": "Crew on MT Amber Guardian cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-23 19:00"}, {"ticket_id": "MRL-105035", "created_at": "2026-02-15 18:18", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Boreal Carrier", "imo": "IMO 9419278", "subject": "Antenna fault on MV Boreal Carrier", "description": "ETO on MV Boreal Carrier reports antenna stuck in azimuth, fault code E-1540. Manual repointing works temporarily. Requesting service visit in Singapore.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-17 06:00"}, {"ticket_id": "MRL-105027", "created_at": "2026-02-15 18:24", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Scarlet Orion", "imo": "IMO 9279824", "subject": "Degraded VSAT performance on MV Scarlet Orion", "description": "Performance on MV Scarlet Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-15 11:00"}, {"ticket_id": "MRL-105042", "created_at": "2026-02-16 00:29", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "Crew wifi vouchers not working on VM Austral Lagoon", "description": "Crew wifi on MV Austral Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-24 02:00"}, {"ticket_id": "MRL-105040", "created_at": "2026-02-16 00:57", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Iron Trader", "imo": "IMO 9421520", "subject": "Credit note request Pearl Dhow Shipipng WLL", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MT Iron Trader. Can you send a breakdown per service? Regards, Accounts team, Pearl Dhow Shipping WLL.\n\nBest regards,\nDPA, Pearl Dhow Shipping WLL", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-21 22:00"}, {"ticket_id": "MRL-105038", "created_at": "2026-02-16 01:41", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Hello,\n\nDo you have LEO coverage in Suez Canal? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-23 10:00"}, {"ticket_id": "MRL-105043", "created_at": "2026-02-16 04:28", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Tern", "imo": "IMO 9758844", "subject": "Invoice query - Adriatic Sun Ferries", "description": "We do not recognise line items on the latest invoice for MV Austral Tern. Can you send a breakdown per service? Regards, Accounts team, Adriatic Sun Ferries.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-20 17:00"}, {"ticket_id": "MRL-105041", "created_at": "2026-02-16 06:12", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Azure Crest", "imo": "IMO 9374105", "subject": "Question about charges for MV Azure Crest", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Azure Crest. Can you send a breakdown per service? Regards, Accounts team, Melita Bulk Carriers.\n\nThanks and regards,\nDPA, Melita Bulk Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-23 07:00"}, {"ticket_id": "MRL-105036", "created_at": "2026-02-16 06:39", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Perseus", "imo": "IMO 9379208", "subject": "MV Kystfjord Perseus: BDU fault code E-8529", "description": "ETO on MV Kystfjord Perseus reports antenna stuck in azimuth, fault code E-2867. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-17 04:00"}, {"ticket_id": "MRL-105046", "created_at": "2026-02-16 07:15", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Breeze", "imo": "IMO 9402380", "subject": "SPARE PART REQUEST - MT CORAL BREEZE", "description": "ETO on MT Coral Breeze reports antenna stuck in azimuth, fault code E-2837. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-17 04:00"}, {"ticket_id": "MRL-105037", "created_at": "2026-02-16 11:53", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "our vessel goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-19 18:00"}, {"ticket_id": "MRL-105039", "created_at": "2026-02-16 13:52", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Coral Atoll", "imo": "IMO 9897535", "subject": "Contract documents request - Nordhav Offshore AS", "description": "Our new operations manager needs portal access for the Nordhav Offshore AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-23 11:00"}, {"ticket_id": "MRL-105044", "created_at": "2026-02-16 17:30", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Question about charges for MT Silver Pioneer", "description": "The overage charges for MT Silver Pioneer look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-24 19:00"}, {"ticket_id": "MRL-105045", "created_at": "2026-02-16 21:42", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-17 08:00"}, {"ticket_id": "MRL-105052", "created_at": "2026-02-17 01:59", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Emerald Pioneer", "imo": "IMO 9273557", "subject": "Installation schedule for MT Emerald Pioneer", "description": "Commissioning on MT Emerald Pioneer completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-26 03:00"}, {"ticket_id": "MRL-105054", "created_at": "2026-02-17 03:33", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Activate crew wifi package on MT Nordic Beacon", "description": "Please upgrade MT Nordic Beacon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-24 18:00"}, {"ticket_id": "MRL-105055", "created_at": "2026-02-17 05:45", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Good day,\n\nWe see repeated link drops on our vessel. Modem log shows error E-6462 every few hours. Vessel currently Indian Ocean. ETA next port Las Palmas.\n\nBest regards,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105050", "created_at": "2026-02-17 13:38", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Azure Current", "imo": "IMO 9435014", "subject": "Slow crew internet on MV Azure Current", "description": "Hello,\n\nCrew wifi on MV Azure Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-24 22:00"}, {"ticket_id": "MRL-105047", "created_at": "2026-02-17 13:59", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "Crew wifi vouchers not working on MV Ivory Horizon", "description": "Captain of MV Ivory Horizon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-24 10:00"}, {"ticket_id": "MRL-105049", "created_at": "2026-02-17 15:19", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Crest", "imo": "IMO 9494553", "subject": "Suspend service on MV Equinox Crest during dry dock", "description": "We need the crew welfare package activated on MV Equinox Crest before next crew change in Busan.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-22 14:00"}, {"ticket_id": "MRL-105053", "created_at": "2026-02-17 18:49", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "Coverage question Baltic Sea", "description": "Our new operations manager needs portal access for the Celtic Sea Trawlers Ltd fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-25 06:00"}, {"ticket_id": "MRL-105051", "created_at": "2026-02-17 20:44", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Carrier", "imo": "IMO 9845130", "subject": "New build connectivity setup Levantine Crescent Shipping", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-23 00:00"}, {"ticket_id": "MRL-105048", "created_at": "2026-02-17 23:12", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Trader", "imo": "IMO 9664146", "subject": "Spare part request - MV Arctic Trader", "description": "After heavy weather the radome on MV Arctic Trader has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-18 01:00"}, {"ticket_id": "MRL-105062", "created_at": "2026-02-18 00:19", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Boreal Crest", "imo": "IMO 9690004", "subject": "New build connectivity setup Pearl Dhow Shipping WLL", "description": "Commissioning on MT Boreal Crest completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-19 14:00"}, {"ticket_id": "MRL-105058", "created_at": "2026-02-18 05:52", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "Plan change request for MV Azure Pioneer", "description": "Hi support team,\n\nPlease upgrade MV Azure Pioneer to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-24 05:00"}, {"ticket_id": "MRL-105060", "created_at": "2026-02-18 07:15", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "Antenna fault on MV Golden Altair", "description": "After heavy weather the radome on MV Golden Altair has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-19 18:00"}, {"ticket_id": "MRL-105064", "created_at": "2026-02-18 07:52", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "Portal access for new ops manager - Polarlys Tank AS", "description": "Please send the current signed contract and SLA annex for Polarlys Tank AS, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-27 10:00"}, {"ticket_id": "MRL-105059", "created_at": "2026-02-18 10:32", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Zephyr Navigator", "imo": "IMO 9566904", "subject": "MV Zephyr Navigator: slow connection and packet loss", "description": "Hi support team,\n\nPerformance on MV Zephyr Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nTechnical Dept, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-21 20:00"}, {"ticket_id": "MRL-105065", "created_at": "2026-02-18 10:47", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Falcon", "imo": "IMO 9541930", "subject": "Suspend service on MV Meridian Falcon during dry dock", "description": "Please upgrade MV Meridian Falcon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-25 05:00"}, {"ticket_id": "MRL-105057", "created_at": "2026-02-18 12:14", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Atoll", "imo": "IMO 9159488", "subject": "Portal access for new ops manager - Øresund Bulk ApS", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Øresund Bulk ApS, we cannot locate our copy.\n\nBrgds,\nDPA, Øresund Bulk ApS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-24 10:00"}, {"ticket_id": "MRL-105056", "created_at": "2026-02-18 16:17", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "Coverage question North Sea", "description": "Hello,\n\nOur new operations manager needs portal access for the Al Mirfa Offshore Marine fleet. Can you set up an account?\n\nBrgds,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-27 03:00"}, {"ticket_id": "MRL-105063", "created_at": "2026-02-18 18:23", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Coral Tern", "imo": "IMO 9557977", "subject": "Plan change request for MV Coral Tern", "description": "We need the crew welfare package activated on MV Coral Tern before next crew change in Jebel Ali.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-19 20:00"}, {"ticket_id": "MRL-105061", "created_at": "2026-02-18 23:34", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Lagoon", "imo": "IMO 9118733", "subject": "MV Solstice Lagoon - link keeps dropping since yesterday", "description": "Performance on MV Solstice Lagoon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-27 13:00"}, {"ticket_id": "MRL-105078", "created_at": "2026-02-19 00:14", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Mistral Wave", "imo": "IMO 9325659", "subject": "Portal access for new ops manager - Cantábrico Naviera SA", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Cantábrico Naviera SA fleet. Can you set up an account?\n\nBest regards,\nDPA, Cantábrico Naviera SA", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-02-28 00:00"}, {"ticket_id": "MRL-105081", "created_at": "2026-02-19 02:15", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Scarlet Albatross", "imo": "IMO 9319076", "subject": "Credit note request Karpas Maritime Ltd", "description": "We do not recognise line items on the latest invoice for MV Scarlet Albatross. Can you send a breakdown per service? Regards, Accounts team, Karpas Maritime Ltd.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-28 15:00"}, {"ticket_id": "MRL-105074", "created_at": "2026-02-19 02:40", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Tramontane Star", "imo": "IMO 9791535", "subject": "No link on MV Tramontane Star since 0400 UTC", "description": "Dear support team,\n\nMV Tramontane Star (IMO 9791535) has no connectivity at all. Antenna status LED red, error E-5798. Vessel in Gibraltar. Please call the bridge sat phone.\n\nBrgds,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-20 11:00"}, {"ticket_id": "MRL-105068", "created_at": "2026-02-19 04:43", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "Question about charges for MV Coral Rigel", "description": "Requesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-24 04:00"}, {"ticket_id": "MRL-105082", "created_at": "2026-02-19 05:54", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Guardian", "imo": "IMO 9773026", "subject": "Portal access for new ops manager - Elbstrom Reederei GmbH", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Elbstrom Reederei GmbH, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-28 07:00"}, {"ticket_id": "MRL-105071", "created_at": "2026-02-19 07:44", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Emerald Rigel", "imo": "IMO 9413652", "subject": "Degraded VSAT performance on FV Emerald Rigel", "description": "Performance on FV Emerald Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-19 11:00"}, {"ticket_id": "MRL-105080", "created_at": "2026-02-19 08:29", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Zephyr Tern", "imo": "IMO 9745732", "subject": "Spare part request - MV Zephyr Tern", "description": "Below-deck unit on MV Zephyr Tern rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-20 11:00"}, {"ticket_id": "MRL-105072", "created_at": "2026-02-19 09:52", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Tramontane Star", "imo": "IMO 9791535", "subject": "High latency reported by master, MV Tramontane Star", "description": "Hi support team,\n\nMaster on MV Tramontane Star (IMO 9791535) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 6.5 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-20 01:00"}, {"ticket_id": "MRL-105073", "created_at": "2026-02-19 12:09", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "New build connectivity seutp Atlântico Sul Navegação", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-26 02:00"}, {"ticket_id": "MRL-105075", "created_at": "2026-02-19 13:08", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Zephyr Beacon", "imo": "IMO 9355006", "subject": "Antenna fault on MV Zephyr Beacon", "description": "After heavy weather the radome on MV Zephyr Beacon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-27 07:00"}, {"ticket_id": "MRL-105083", "created_at": "2026-02-19 13:36", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "Spare part request - MV Baltic Trader", "description": "ETO on MV Baltic Trader reports antenna stuck in azimuth, fault code E-9844. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-27 14:00"}, {"ticket_id": "MRL-105069", "created_at": "2026-02-19 14:52", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Reef", "imo": "IMO 9362310", "subject": "Activate crew wifi package on MV Aurora Reef", "description": "Good day,\n\nMV Aurora Reef goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-105079", "created_at": "2026-02-19 16:47", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Dear support team,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Lofoten Havfiske AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-20 01:00"}, {"ticket_id": "MRL-105067", "created_at": "2026-02-19 17:36", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Crest", "imo": "IMO 9424522", "subject": "Phishing attempt reported by MV Arctic Crest crew", "description": "Hello,\n\nMaster of MV Arctic Crest reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-21 03:00"}, {"ticket_id": "MRL-105066", "created_at": "2026-02-19 18:18", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Petrel", "imo": "IMO 9625126", "subject": "MT BOREAL PETREL: COMPLETE LOSS OF CONNECTIVITY", "description": "Complete outage on MT Boreal Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-02-19 04:00"}, {"ticket_id": "MRL-105076", "created_at": "2026-02-19 21:29", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Carrier", "imo": "IMO 9415507", "subject": "High latency reported by master, MV Azure Carrier", "description": "Dear support team,\n\nPerformance on MV Azure Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-24 18:00"}, {"ticket_id": "MRL-105070", "created_at": "2026-02-19 22:48", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Guardian", "imo": "IMO 9791028", "subject": "Crew wifi vouchers not working on MV Tramontane Guardian", "description": "Captain of MV Tramontane Guardian asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-28 06:00"}, {"ticket_id": "MRL-105077", "created_at": "2026-02-19 23:11", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Polar Albatross", "imo": "IMO 9632351", "subject": "Slow crew internet on MT Polar Albatross", "description": "Crew on MT Polar Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-25 14:00"}, {"ticket_id": "MRL-105092", "created_at": "2026-02-20 00:49", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "Portal access for new ops manager - Kattegat Container Line", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Kattegat Container Line, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-21 15:00"}, {"ticket_id": "MRL-105085", "created_at": "2026-02-20 01:58", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Ivory Reef", "imo": "IMO 9159854", "subject": "High latency reported by master, MV Ivory Reef", "description": "We see repeated link drops on MV Ivory Reef. Modem log shows error E-7418 every few hours. Vessel currently South Atlantic. ETA next port Valletta.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-21 20:00"}, {"ticket_id": "MRL-105093", "created_at": "2026-02-20 04:45", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Amber Tern", "imo": "IMO 9817298", "subject": "Degraded VSAT performance on MV Amber Tern", "description": "Hi support team,\n\nMaster on MV Amber Tern (IMO 9817298) reports very slow internet since Busan departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Melita Bulk Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-27 03:00"}, {"ticket_id": "MRL-105088", "created_at": "2026-02-20 11:55", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Atoll", "imo": "IMO 9469534", "subject": "Plan change request for MV Austral Atoll", "description": "We need the crew welfare package activated on MV Austral Atoll before next crew change in Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-28 18:00"}, {"ticket_id": "MRL-105090", "created_at": "2026-02-20 13:40", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "MV Silver Meteor - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MV Silver Meteor (IMO 9752125) reports very slow internet since Las Palmas departure. SNR fluctuating around 5.1 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nTechnical Dept, Adriatic Sun Ferries", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-23 00:00"}, {"ticket_id": "MRL-105089", "created_at": "2026-02-20 14:28", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Beacon", "imo": "IMO 9353448", "subject": "MV Nordic Beacon: complete loss of connectivity", "description": "Good day,\n\nComplete outage on MV Nordic Beacon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-02-20 05:00"}, {"ticket_id": "MRL-105091", "created_at": "2026-02-20 17:02", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Silver Petrel", "imo": "IMO 9793038", "subject": "MV Silver Petrel: slow connection and packet loss", "description": "Hello,\n\nWe see repeated link drops on MV Silver Petrel. Modem log shows error E-1961 every few hours. Vessel currently South China Sea. ETA next port Jebel Ali.\n\nThanks and regards,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-21 02:00"}, {"ticket_id": "MRL-105086", "created_at": "2026-02-20 21:12", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Harmattan Navigator", "imo": "IMO 9520912", "subject": "Crew data quota question - MV Harmattan Navigator", "description": "Crew on MV Harmattan Navigator cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-28 20:00"}, {"ticket_id": "MRL-105087", "created_at": "2026-02-20 21:38", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "Coverage question Norwegian Sea", "description": "Good day,\n\nOur new operations manager needs portal access for the Nordhav Offshore AS fleet. Can you set up an account?\n\nBrgds,\nDPA, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-23 04:00"}, {"ticket_id": "MRL-105084", "created_at": "2026-02-20 22:29", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sirocco Tern", "imo": "IMO 9440198", "subject": "Spare part request - MV Sirocco Tern", "description": "ETO on MV Sirocco Tern reports antenna stuck in azimuth, fault code E-3117. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-21 23:00"}, {"ticket_id": "MRL-105094", "created_at": "2026-02-20 22:51", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Meteor", "imo": "IMO 9221657", "subject": "Crew data quota question - MV Nordic Meteor", "description": "Crew on MV Nordic Meteor cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-22 10:00"}, {"ticket_id": "MRL-105095", "created_at": "2026-02-21 02:46", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "Crew wiif vouchers not working on MV Equinox Dawn", "description": "Dear support team,\n\nCrew wifi on MV Equinox Dawn unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-22 03:00"}, {"ticket_id": "MRL-105104", "created_at": "2026-02-21 03:38", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Baltic Spirit", "imo": "IMO 9523134", "subject": "Portal access for new ops manager - Al Mirfa Offshore Marine", "description": "Good day,\n\nDo you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.\n\nBest regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-25 20:00"}, {"ticket_id": "MRL-105107", "created_at": "2026-02-21 04:31", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Coral Tide", "imo": "IMO 9176022", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Please send the current signed contract and SLA annex for Levantine Crescent Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-27 20:00"}, {"ticket_id": "MRL-105106", "created_at": "2026-02-21 07:01", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Altair", "imo": "IMO 9650248", "subject": "High latency reported by master, MV Levante Altair", "description": "Master on MV Levante Altair (IMO 9650248) reports very slow internet since Santos departure. SNR fluctuating around 9.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-02-26 02:00"}, {"ticket_id": "MRL-105103", "created_at": "2026-02-21 07:18", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Amber Lyra", "imo": "IMO 9275957", "subject": "Suspicious traffic flagged - MV Amber Lyra", "description": "Hello,\n\nMaster of MV Amber Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-25 23:00"}, {"ticket_id": "MRL-105097", "created_at": "2026-02-21 07:54", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Carrier", "imo": "IMO 9686273", "subject": "Degraded VSAT performance on MV Silver Carrier", "description": "Good day,\n\nPerformance on MV Silver Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nMarine Superintendent, Adriatic Sun Ferries", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-27 05:00"}, {"ticket_id": "MRL-105109", "created_at": "2026-02-21 09:49", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ivory Tern", "imo": "IMO 9332145", "subject": "Plan change request for MV Ivory Tern", "description": "We need the crew welfare package activated on MV Ivory Tern before next crew change in Stavanger.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-25 20:00"}, {"ticket_id": "MRL-105101", "created_at": "2026-02-21 11:05", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Guardian", "imo": "IMO 9593438", "subject": "Crew data quota question - M VMeridian Guardian", "description": "Crew on MV Meridian Guardian cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-24 03:00"}, {"ticket_id": "MRL-105098", "created_at": "2026-02-21 12:10", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Dawn", "imo": "IMO 9614153", "subject": "Crew data quota question - MV Tramontane Dawn", "description": "Hi support team,\n\nCaptain of MV Tramontane Dawn asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nDPA, Adriatic Sun Ferries", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-28 01:00"}, {"ticket_id": "MRL-105096", "created_at": "2026-02-21 12:14", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Sirocco Rigel", "imo": "IMO 9396892", "subject": "MV Sirocco Rigel - link keeps dropping since yesterday", "description": "Hi support team,\n\nWe see repeated link drops on MV Sirocco Rigel. Modem log shows error E-8665 every few hours. Vessel currently South Atlantic. ETA next port Rotterdam.\n\nBrgds,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-28 02:00"}, {"ticket_id": "MRL-105100", "created_at": "2026-02-21 16:23", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Iron Current", "imo": "IMO 9315836", "subject": "FV Iron Current: complete loss of connectivity", "description": "Dear support team,\n\nFV Iron Current (IMO 9315836) has no connectivity at all. Antenna status LED red, error E-4087. Vessel in Norwegian Sea. Please call the bridge sat phone.\n\nThanks and regards,\nDPA, Celtic Sea Trawlers Ltd", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-02-21 09:00"}, {"ticket_id": "MRL-105105", "created_at": "2026-02-21 17:15", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Altair", "imo": "IMO 9773260", "subject": "Contract documents request - Polarlys Tank AS", "description": "Our new operations manager needs portal access for the Polarlys Tank AS fleet. Can you set up an account?", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-01 09:00"}, {"ticket_id": "MRL-105110", "created_at": "2026-02-21 18:45", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Breeze", "imo": "IMO 9146003", "subject": "MV Scarlet Breeze - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MV Scarlet Breeze (IMO 9146003) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 6.8 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-22 10:00"}, {"ticket_id": "MRL-105102", "created_at": "2026-02-21 21:42", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Guardian", "imo": "IMO 9575876", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "We do not recognise line items on the latest invoice for MV Harmattan Guardian. Can you send a breakdown per service? Regards, Accounts team, Bosphorus Crescent Denizcilik.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-27 08:00"}, {"ticket_id": "MRL-105099", "created_at": "2026-02-21 23:33", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Lagoon", "imo": "IMO 9562013", "subject": "Phishing attempt reported by MV Baltic Lagoon crew", "description": "Cyber dashboard raised alert E-2404 for MV Baltic Lagoon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "closed", "resolved_at": "2026-02-21 14:00"}, {"ticket_id": "MRL-105108", "created_at": "2026-02-21 23:59", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Beacon", "imo": "IMO 9593347", "subject": "SLOW CREW INTERNET ON MV MERIDIAN BEACON", "description": "Crew wifi on MV Meridian Beacon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-24 13:00"}, {"ticket_id": "MRL-105113", "created_at": "2026-02-22 04:59", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Boreal Pioneer", "imo": "IMO 9339416", "subject": "Installation schedule for MV Boreal Pioneer", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-28 03:00"}, {"ticket_id": "MRL-105112", "created_at": "2026-02-22 06:47", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "Spare part request - MV Kystfjord Antares", "description": "Good day,\n\nBelow-deck unit on MV Kystfjord Antares rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?\n\nBest regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-25 04:00"}, {"ticket_id": "MRL-105122", "created_at": "2026-02-22 07:46", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Wave", "imo": "IMO 9667629", "subject": "Antenna fault on MV Emerald Wave", "description": "After heavy weather the radome on MV Emerald Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-23 19:00"}, {"ticket_id": "MRL-105120", "created_at": "2026-02-22 08:52", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "Commissioning on MV Zephyr Rigel completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-02 12:00"}, {"ticket_id": "MRL-105125", "created_at": "2026-02-22 11:08", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Equinox Carrier", "imo": "IMO 9591179", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MT EQUINOX CARRIER", "description": "Good day,\n\nMaster of MT Equinox Carrier reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nMarine Superintendent, Hormuz Falcon Tankers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-02 01:00"}, {"ticket_id": "MRL-105121", "created_at": "2026-02-22 11:59", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Scarlet Spirit", "imo": "IMO 9880518", "subject": "Degraded VSAT performance on MV Scarlet Spirit", "description": "Hi support team,\n\nMaster on MV Scarlet Spirit (IMO 9880518) reports very slow internet since Santos departure. SNR fluctuating around 5.8 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-26 18:00"}, {"ticket_id": "MRL-105114", "created_at": "2026-02-22 15:31", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Coral Altair", "imo": "IMO 9780213", "subject": "Installation schedule for MV Coral Altair", "description": "Commissioning on MV Coral Altair completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-28 05:00"}, {"ticket_id": "MRL-105111", "created_at": "2026-02-22 16:23", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Current", "imo": "IMO 9223112", "subject": "Spare part request - MV Ivory Current", "description": "Below-deck unit on MV Ivory Current rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-23 14:00"}, {"ticket_id": "MRL-105115", "created_at": "2026-02-22 17:18", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Harmattan Lyra", "imo": "IMO 9237242", "subject": "High latency reported by master, MT Harmattan Lyra", "description": "Hi support team,\n\nPerformance on MT Harmattan Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-28 12:00"}, {"ticket_id": "MRL-105117", "created_at": "2026-02-22 17:21", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ivory Lagoon", "imo": "IMO 9725627", "subject": "Credit note request Karpas Maritime Ltd", "description": "Hi support team,\n\nThe overage charges for MV Ivory Lagoon look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-25 01:00"}, {"ticket_id": "MRL-105124", "created_at": "2026-02-22 18:21", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Atoll", "imo": "IMO 9469534", "subject": "Spare part request - MV Austral Atoll", "description": "After heavy weather the radome on MV Austral Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-25 00:00"}, {"ticket_id": "MRL-105118", "created_at": "2026-02-22 18:28", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Sapphire Lyra", "imo": "IMO 9543794", "subject": "Plan change request for FV Sapphire Lyra", "description": "We need the crew welfare package activated on FV Sapphire Lyra before next crew change in Santos.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-25 04:00"}, {"ticket_id": "MRL-105119", "created_at": "2026-02-22 20:21", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Navigator", "imo": "IMO 9774446", "subject": "Antenna fault on MV Sapphire Navigator", "description": "Below-deck unit on MV Sapphire Navigator rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-02 15:00"}, {"ticket_id": "MRL-105123", "created_at": "2026-02-22 20:56", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "High latency reported by master, MT Scarlet Spirit", "description": "Performance on MT Scarlet Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-22 14:00"}, {"ticket_id": "MRL-105116", "created_at": "2026-02-22 21:22", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Dear support team,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-23 23:00"}, {"ticket_id": "MRL-105132", "created_at": "2026-02-23 01:02", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Crimson Rigel", "imo": "IMO 9380013", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV CRIMSON RIGEL", "description": "Hello,\n\nWe need the crew welfare package activated on MV Crimson Rigel before next crew change in Singapore.\n\nBest regards,\nMarine Superintendent, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105133", "created_at": "2026-02-23 04:10", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Arctic Lagoon", "imo": "IMO 9212254", "subject": "Credit note request Atlântico Azul Navegação", "description": "The overage charges for MV Arctic Lagoon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-25 02:00"}, {"ticket_id": "MRL-105127", "created_at": "2026-02-23 04:57", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Crest", "imo": "IMO 9494553", "subject": "Degraded VSAT performance on MV Equinox Crest", "description": "Performance on MV Equinox Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-25 00:00"}, {"ticket_id": "MRL-105131", "created_at": "2026-02-23 10:41", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "Credit note request Hormuz Falcon Tankers", "description": "We do not recognise line items on the latest invoice for MT Mistral Voyager. Can you send a breakdown per service? Regards, Accounts team, Hormuz Falcon Tankers.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-01 10:00"}, {"ticket_id": "MRL-105134", "created_at": "2026-02-23 12:49", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Beacon", "imo": "IMO 9109122", "subject": "Question about charges for MV Coral Beacon", "description": "We do not recognise line items on the latest invoice for MV Coral Beacon. Can you send a breakdown per service? Regards, Accounts team, Atlântico Azul Navegação.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-27 07:00"}, {"ticket_id": "MRL-105126", "created_at": "2026-02-23 15:07", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Wave", "imo": "IMO 9272072", "subject": "MV Golden Waev - link keeps dropping since yesterday", "description": "Dear support team,\n\nWe see repeated link drops on MV Golden Wave. Modem log shows error E-7667 every few hours. Vessel currently Indian Ocean. ETA next port Stavanger.\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-03 10:00"}, {"ticket_id": "MRL-105135", "created_at": "2026-02-23 21:11", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-24 14:00"}, {"ticket_id": "MRL-105130", "created_at": "2026-02-23 21:32", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Baltic Tide", "imo": "IMO 9397585", "subject": "Portal access for new ops manager - Shiokaze Kaiun KK", "description": "Dear support team,\n\nDo you have LEO coverage in Gulf of Oman? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-04 04:00"}, {"ticket_id": "MRL-105128", "created_at": "2026-02-23 21:35", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Albatross", "imo": "IMO 9540285", "subject": "Coverage question Gibraltar", "description": "Do you have LEO coverage in Gibraltar? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-26 16:00"}, {"ticket_id": "MRL-105129", "created_at": "2026-02-23 23:43", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-1416 every few hours. Vessel currently Mediterranean. ETA next port Jebel Ali.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-24 06:00"}, {"ticket_id": "MRL-105146", "created_at": "2026-02-24 01:36", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "Contract documents request - Nordhav Offshore AS", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-26 23:00"}, {"ticket_id": "MRL-105149", "created_at": "2026-02-24 01:46", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Levante Star", "imo": "IMO 9319466", "subject": "CONTRACT DOCUMENTS REQUEST - MELITA BULK CARRIERS", "description": "Our new operations manager needs portal access for the Melita Bulk Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-25 22:00"}, {"ticket_id": "MRL-105153", "created_at": "2026-02-24 02:12", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Albatross", "imo": "IMO 9382401", "subject": "New build connectivity setup Al Mirfa Offshore Marine", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.\n\nBrgds,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-26 00:00"}, {"ticket_id": "MRL-105150", "created_at": "2026-02-24 02:38", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Star", "imo": "IMO 9665451", "subject": "Question about charges for MV Crimson Star", "description": "We do not recognise line items on the latest invoice for MV Crimson Star. Can you send a breakdown per service? Regards, Accounts team, Göta Älv Shortsea AB.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-01 19:00"}, {"ticket_id": "MRL-105147", "created_at": "2026-02-24 03:31", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Atoll", "imo": "IMO 9469534", "subject": "Antenna fault on MV Austral Atoll", "description": "After heavy weather the radome on MV Austral Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-28 17:00"}, {"ticket_id": "MRL-105142", "created_at": "2026-02-24 04:35", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Coral Orion", "imo": "IMO 9272383", "subject": "MT Coral Orion: slow connection and packet loss", "description": "Master on MT Coral Orion (IMO 9272383) reports very slow internet since Singapore departure. SNR fluctuating around 7.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-25 16:00"}, {"ticket_id": "MRL-105140", "created_at": "2026-02-24 07:04", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sapphire Carrier", "imo": "IMO 9385817", "subject": "Spare part request - MV Sapphire Carrier", "description": "Hello,\n\nBelow-deck unit on MV Sapphire Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?\n\nThanks and regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-04 21:00"}, {"ticket_id": "MRL-105141", "created_at": "2026-02-24 08:07", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Nordic Rigel", "imo": "IMO 9322358", "subject": "Slow crew internet on MV Nordic Rigel", "description": "Crew wifi on MV Nordic Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-05 15:00"}, {"ticket_id": "MRL-105139", "created_at": "2026-02-24 08:35", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "Commissioning report pending - MV Mistral Tern", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nFleet Ops, Botnia Ice Class Oy", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-06 00:00"}, {"ticket_id": "MRL-105143", "created_at": "2026-02-24 08:41", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Dear support team,\n\nWe see repeated link drops on our vessel. Modem log shows error E-1221 every few hours. Vessel currently Mediterranean. ETA next port Singapore.\n\nBest regards,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-25 02:00"}, {"ticket_id": "MRL-105151", "created_at": "2026-02-24 12:04", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ivory Wave", "imo": "IMO 9625281", "subject": "High latency reported by master, MV Ivory Wave", "description": "Performance on MV Ivory Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-05 08:00"}, {"ticket_id": "MRL-105148", "created_at": "2026-02-24 12:10", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Comet", "imo": "IMO 9468724", "subject": "MV Solstice Comet: slow connection and packet loss", "description": "We see repeated link drops on MV Solstice Comet. Modem log shows error E-3274 every few hours. Vessel currently South China Sea. ETA next port Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-26 09:00"}, {"ticket_id": "MRL-105138", "created_at": "2026-02-24 13:03", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Ostro Vega", "imo": "IMO 9177882", "subject": "New build connectivity setup Agulhas Current Shipping", "description": "When can the install team board MV Ostro Vega in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-02 16:00"}, {"ticket_id": "MRL-105136", "created_at": "2026-02-24 15:03", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Vega", "imo": "IMO 9618874", "subject": "Suspend service on MV Baltic Vega during dry dock", "description": "MV Baltic Vega goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-05 14:00"}, {"ticket_id": "MRL-105137", "created_at": "2026-02-24 15:17", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Spirit", "imo": "IMO 9356921", "subject": "Crew wifi vouchers not working on MV Arctic Spirit", "description": "Crew on MV Arctic Spirit cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-27 10:00"}, {"ticket_id": "MRL-105152", "created_at": "2026-02-24 15:46", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Solstice Crest", "imo": "IMO 9185700", "subject": "Slow crew internet on MV Solstice Crest", "description": "Crew on MV Solstice Crest cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-05 10:00"}, {"ticket_id": "MRL-105144", "created_at": "2026-02-24 22:22", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Meteor", "imo": "IMO 9251353", "subject": "Contract documents request - Pearl Dhow Shipping WLL", "description": "Our new operations manager needs portal access for the Pearl Dhow Shipping WLL fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-25 04:00"}, {"ticket_id": "MRL-105145", "created_at": "2026-02-24 23:22", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Harmattan Beacon", "imo": "IMO 9529578", "subject": "Question about charges for MV Harmattan Beacon", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Harmattan Beacon. Can you send a breakdown per service? Regards, Accounts team, Kowloon Pearl Navigation.\n\nBest regards,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-02-25 11:00"}, {"ticket_id": "MRL-105157", "created_at": "2026-02-25 04:27", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Emerald Pioneer", "imo": "IMO 9273557", "subject": "Phishing attempt reported by MT Emerald Pioneer crew", "description": "Master of MT Emerald Pioneer reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-02 13:00"}, {"ticket_id": "MRL-105156", "created_at": "2026-02-25 05:15", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Pioneer", "imo": "IMO 9515254", "subject": "DEGRADED VSAT PERFORMANCE ON MT SOLSTICE PIONEER", "description": "We see repeated link drops on MT Solstice Pioneer. Modem log shows error E-4407 every few hours. Vessel currently Persian Gulf. ETA next port Jebel Ali.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-26 03:00"}, {"ticket_id": "MRL-105162", "created_at": "2026-02-25 05:39", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Carrier", "imo": "IMO 9556090", "subject": "MV Polar Carrier: BDU fault code E-3746", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Polar Carrier has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-26 23:00"}, {"ticket_id": "MRL-105155", "created_at": "2026-02-25 08:09", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Sapphire Spirit", "imo": "IMO 9515747", "subject": "Question about charges for MV Sapphire Spirit", "description": "We do not recognise line items on the latest invoice for MV Sapphire Spirit. Can you send a breakdown per service? Regards, Accounts team, Kowloon Pearl Navigation.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-01 19:00"}, {"ticket_id": "MRL-105160", "created_at": "2026-02-25 10:37", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Voyager", "imo": "IMO 9559212", "subject": "Phishing attempt reported by MV Levante Voyager crew", "description": "Cyber dashboard raised alert E-9790 for MV Levante Voyager: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-02-28 02:00"}, {"ticket_id": "MRL-105158", "created_at": "2026-02-25 11:02", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "Sealink Cyber alert on MV Scarlet Altair", "description": "Cyber dashboard raised alert E-3053 for MV Scarlet Altair: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-05 11:00"}, {"ticket_id": "MRL-105161", "created_at": "2026-02-25 15:06", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Amber Crest", "imo": "IMO 9239812", "subject": "High latecny reported by master, MT Amber Crest", "description": "Master on MT Amber Crest (IMO 9239812) reports very slow internet since Las Palmas departure. SNR fluctuating around 4.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-25 17:00"}, {"ticket_id": "MRL-105159", "created_at": "2026-02-25 16:53", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Wave", "imo": "IMO 9272072", "subject": "URGENT - MV Golden Wave offline", "description": "Dear support team,\n\nComplete outage on MV Golden Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-25 18:00"}, {"ticket_id": "MRL-105154", "created_at": "2026-02-25 18:23", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Equinox Breeze", "imo": "IMO 9360972", "subject": "MV Equinox Breeze: slow connection and packet loss", "description": "We see repeated link drops on MV Equinox Breeze. Modem log shows error E-8209 every few hours. Vessel currently Baltic Sea. ETA next port Cape Town.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-25 06:00"}, {"ticket_id": "MRL-105167", "created_at": "2026-02-26 00:38", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Aurora Breeze", "imo": "IMO 9336476", "subject": "SPARE PART REQUEST - MV AURORA BREEZE", "description": "ETO on MV Aurora Breeze reports antenna stuck in azimuth, fault code E-5088. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-27 05:00"}, {"ticket_id": "MRL-105176", "created_at": "2026-02-26 01:58", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Altair", "imo": "IMO 9530280", "subject": "Slow crew internet on MV Crimson Altair", "description": "Dear support team,\n\nCrew on MV Crimson Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-02 10:00"}, {"ticket_id": "MRL-105175", "created_at": "2026-02-26 02:08", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Star", "imo": "IMO 9412763", "subject": "ANTENNA FAULT ON MV NORDIC STAR", "description": "ETO on MV Nordic Star reports antenna stuck in azimuth, fault code E-3856. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-27 09:00"}, {"ticket_id": "MRL-105163", "created_at": "2026-02-26 02:53", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Vega", "imo": "IMO 9618874", "subject": "Commissioning report pending - MV Baltic Vega", "description": "Hello,\n\nCommissioning on MV Baltic Vega completed last week but we never received the report. Please send.\n\nBrgds,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-27 08:00"}, {"ticket_id": "MRL-105171", "created_at": "2026-02-26 04:36", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Solstice Voyager", "imo": "IMO 9205677", "subject": "Invoice query - Firth of Clyde Carriers", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Firth of Clyde Carriers fleet, our auditors are asking.\n\nBrgds,\nMarine Superintendent, Firth of Clyde Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-27 00:00"}, {"ticket_id": "MRL-105170", "created_at": "2026-02-26 07:44", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Ostro Lyra", "imo": "IMO 9488970", "subject": "Activate crew wifi package on MV Ostro Lyra", "description": "We need the crew welfare package activated on MV Ostro Lyra before next crew change in Piraeus.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-06 05:00"}, {"ticket_id": "MRL-105174", "created_at": "2026-02-26 08:49", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Equinox Reef", "imo": "IMO 9283136", "subject": "PLAN CHANGE REQUEST FOR MT EQUINOX REEF", "description": "Hello,\n\nPlease upgrade MT Equinox Reef to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nFleet Ops, Polarlys Tank AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-02 10:00"}, {"ticket_id": "MRL-105164", "created_at": "2026-02-26 10:43", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Albatross", "imo": "IMO 9323558", "subject": "Slow crew internet on MV Crimson Albatross", "description": "Hello,\n\nCrew on MV Crimson Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nDPA, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-07 09:00"}, {"ticket_id": "MRL-105166", "created_at": "2026-02-26 11:12", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Crimson Trader", "imo": "IMO 9172246", "subject": "URGENT - MV Crimson Trader offline", "description": "MV Crimson Trader (IMO 9172246) has no connectivity at all. Antenna status LED red, error E-4624. Vessel in Suez Canal. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-27 17:00"}, {"ticket_id": "MRL-105173", "created_at": "2026-02-26 18:37", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Dear support team,\n\nPlease upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nDPA, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-03 15:00"}, {"ticket_id": "MRL-105178", "created_at": "2026-02-26 18:39", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Commissioning report pending - MV Iron Tide", "description": "We are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-27 00:00"}, {"ticket_id": "MRL-105169", "created_at": "2026-02-26 18:51", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "Crew data quota question - MT Solstice Lagoon", "description": "Crew on MT Solstice Lagoon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-28 16:00"}, {"ticket_id": "MRL-105168", "created_at": "2026-02-26 19:13", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Levante Star", "imo": "IMO 9319466", "subject": "Installation schedule for MV Levante Star", "description": "Commissioning on MV Levante Star completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-06 15:00"}, {"ticket_id": "MRL-105177", "created_at": "2026-02-26 20:36", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Vega", "imo": "IMO 9806328", "subject": "Crew data quota question - MV Zephyr Vega", "description": "Captain of MV Zephyr Vega asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-04 18:00"}, {"ticket_id": "MRL-105172", "created_at": "2026-02-26 21:45", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Golden Beacon", "imo": "IMO 9749855", "subject": "Invoice query - Konkan Coast Carriers", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Konkan Coast Carriers fleet, our auditors are asking.\n\nThanks and regards,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-04 02:00"}, {"ticket_id": "MRL-105165", "created_at": "2026-02-26 22:16", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Silver Navigator", "imo": "IMO 9494424", "subject": "No link on MV Silver Navigator since 0400 UTC", "description": "Hi support team,\n\nMV Silver Navigator (IMO 9494424) has no connectivity at all. Antenna status LED red, error E-5049. Vessel in Baltic Sea. Please call the bridge sat phone.\n\nThanks and regards,\nDPA, Tirreno Blu Navigazione", "reported_priority": "", "status": "resolved", "resolved_at": "2026-02-26 05:00"}, {"ticket_id": "MRL-105185", "created_at": "2026-02-27 01:17", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Levante Altair", "imo": "IMO 9595137", "subject": "Plan change request for MT Levante Altair", "description": "Hi support team,\n\nMT Levante Altair goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-06 04:00"}, {"ticket_id": "MRL-105186", "created_at": "2026-02-27 04:46", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Perseus", "imo": "IMO 9379208", "subject": "Slow crew internet on MV Kystfjord Perseus", "description": "Crew on MV Kystfjord Perseus cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-09 00:00"}, {"ticket_id": "MRL-105182", "created_at": "2026-02-27 08:12", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Scarlet Orion", "imo": "IMO 9279824", "subject": "Spare part request - MV Scarlet Orion", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Scarlet Orion has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nMarine Superintendent, Agulhas Current Shipping", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-02-27 11:00"}, {"ticket_id": "MRL-105180", "created_at": "2026-02-27 09:40", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "Plan change request for MV Golden Falcon", "description": "We need the crew welfare package activated on MV Golden Falcon before next crew change in Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-28 09:00"}, {"ticket_id": "MRL-105179", "created_at": "2026-02-27 11:51", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Atoll", "imo": "IMO 9651010", "subject": "MV Baltic Atoll: slow connection and packet loss", "description": "Master on MV Baltic Atoll (IMO 9651010) reports very slow internet since Jebel Ali departure. SNR fluctuating around 4.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-02 13:00"}, {"ticket_id": "MRL-105184", "created_at": "2026-02-27 14:02", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "No link on MV Silver Tern since 0400 UTC", "description": "Complete outage on MV Silver Tern. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-02-27 07:00"}, {"ticket_id": "MRL-105188", "created_at": "2026-02-27 16:23", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Tern", "imo": "IMO 9557484", "subject": "Crew wifi vouchers not working on MV Sapphire Tern", "description": "Captain of MV Sapphire Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-02 14:00"}, {"ticket_id": "MRL-105187", "created_at": "2026-02-27 18:27", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "COVERAGE QUESTION INDIAN OCEAN", "description": "Do you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-04 10:00"}, {"ticket_id": "MRL-105183", "created_at": "2026-02-27 19:36", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Crimson Pioneer", "imo": "IMO 9270517", "subject": "Credit note request Lofoten Havfiske AS", "description": "The overage charges for FV Crimson Pioneer look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-02-28 11:00"}, {"ticket_id": "MRL-105181", "created_at": "2026-02-27 21:19", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Question abou tcharges for our vessel", "description": "Good day,\n\nThe overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-02 05:00"}, {"ticket_id": "MRL-105192", "created_at": "2026-02-28 01:01", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "SLOW CREW INTERNET ON FV IVORY ALTAIR", "description": "Crew wifi on FV Ivory Altair unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-08 22:00"}, {"ticket_id": "MRL-105194", "created_at": "2026-02-28 04:28", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Lagoon", "imo": "IMO 9173783", "subject": "URGENT - MV Scarlet Lagoon offline", "description": "Complete outage on MV Scarlet Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-02-28 03:00"}, {"ticket_id": "MRL-105193", "created_at": "2026-02-28 04:32", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Austral Crest", "imo": "IMO 9854739", "subject": "Credit note request Delta Maas Shipping BV", "description": "The overage charges for MV Austral Crest look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-03-09 12:00"}, {"ticket_id": "MRL-105189", "created_at": "2026-02-28 08:00", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sirocco Tern", "imo": "IMO 9440198", "subject": "Plan change request for MV Sirocco Tern", "description": "Please upgrade MV Sirocco Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-05 02:00"}, {"ticket_id": "MRL-105198", "created_at": "2026-02-28 09:55", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Suspend service on MT Silver Pioneer during dry dock", "description": "We need the crew welfare package activated on MT Silver Pioneer before next crew change in Antwerp.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-02 07:00"}, {"ticket_id": "MRL-105190", "created_at": "2026-02-28 10:36", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Golden Lyra", "imo": "IMO 9218521", "subject": "Spare part request - MV Golden Lyra", "description": "ETO on MV Golden Lyra reports antenna stuck in azimuth, fault code E-6626. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-105202", "created_at": "2026-02-28 13:31", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Comet", "imo": "IMO 9679270", "subject": "MV Polar Comet: BDU fault code E-9160", "description": "Below-deck unit on MV Polar Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-06 23:00"}, {"ticket_id": "MRL-105199", "created_at": "2026-02-28 14:06", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Meteor", "imo": "IMO 9800001", "subject": "Suspicious traffic flagged - MV Equinox Meteor", "description": "Cyber dashboard raised alert E-3561 for MV Equinox Meteor: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-02-28 09:00"}, {"ticket_id": "MRL-105203", "created_at": "2026-02-28 14:16", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Pioneer", "imo": "IMO 9378503", "subject": "Activate crew wifi package on MV Coral Pioneer", "description": "Please upgrade MV Coral Pioneer to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105195", "created_at": "2026-02-28 15:45", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Sapphire Altair", "imo": "IMO 9131280", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV SAPPHIRE ALTAIR", "description": "Cyber dashboard raised alert E-7219 for MV Sapphire Altair: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-09 14:00"}, {"ticket_id": "MRL-105196", "created_at": "2026-02-28 17:12", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Aurora Carrier", "imo": "IMO 9735660", "subject": "Plan change request for MV Aurora Carrier", "description": "MV Aurora Carrier goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-09 01:00"}, {"ticket_id": "MRL-105201", "created_at": "2026-02-28 17:27", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Albatross", "imo": "IMO 9689574", "subject": "Slow crew internet on MV Equinox Albatross", "description": "Captain of MV Equinox Albatross asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-08 09:00"}, {"ticket_id": "MRL-105197", "created_at": "2026-02-28 19:00", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "No link on MV Azure Pioneer since 0400 UTC", "description": "Good day,\n\nComplete outage on MV Azure Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-02-28 04:00"}, {"ticket_id": "MRL-105204", "created_at": "2026-02-28 19:58", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Current", "imo": "IMO 9323704", "subject": "Portal access for new ops manager - Haeryu Ocean Lines", "description": "Please send the current signed contract and SLA annex for Haeryu Ocean Lines, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-08 13:00"}, {"ticket_id": "MRL-105200", "created_at": "2026-02-28 19:59", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Beacon", "imo": "IMO 9377183", "subject": "Contract documents request - Hormuz Falcon Tankers", "description": "Our new operations manager needs portal access for the Hormuz Falcon Tankers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-03 21:00"}, {"ticket_id": "MRL-105191", "created_at": "2026-02-28 22:09", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "Crew wifi vouchers not working on MV Kystfjord Mira", "description": "Hi support team,\n\nCaptain of MV Kystfjord Mira asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-03 21:00"}, {"ticket_id": "MRL-105205", "created_at": "2026-03-01 01:23", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Iron Lagoon", "imo": "IMO 9541382", "subject": "Phishing attempt reported by MV Iron Lagoon crew", "description": "Master of MV Iron Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-01 18:00"}, {"ticket_id": "MRL-105213", "created_at": "2026-03-01 02:01", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "FV Sirocco Current - link keeps dropping since yesterday", "description": "We see repeated link drops on FV Sirocco Current. Modem log shows error E-2703 every few hours. Vessel currently Norwegian Sea. ETA next port Santos.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-05 02:00"}, {"ticket_id": "MRL-105207", "created_at": "2026-03-01 03:10", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-06 13:00"}, {"ticket_id": "MRL-105209", "created_at": "2026-03-01 04:09", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "Antenna fault on MV Golden Altair", "description": "Hi support team,\n\nBelow-deck unit on MV Golden Altair rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?\n\nThanks and regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-02 20:00"}, {"ticket_id": "MRL-105212", "created_at": "2026-03-01 05:08", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Onyx Rigel", "imo": "IMO 9539119", "subject": "Plan change request for MV Onyx Rigel", "description": "We need the crew welfare package activated on MV Onyx Rigel before next crew change in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-07 01:00"}, {"ticket_id": "MRL-105215", "created_at": "2026-03-01 05:23", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "High latency reported by master, MV Ostro Voyager", "description": "Master on MV Ostro Voyager (IMO 9446453) reports very slow internet since Antwerp departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-02 08:00"}, {"ticket_id": "MRL-105206", "created_at": "2026-03-01 06:23", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Pioneer", "imo": "IMO 9808596", "subject": "MV Levante Pioneer: slow connection and packet loss", "description": "Master on MV Levante Pioneer (IMO 9808596) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 6.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-02 14:00"}, {"ticket_id": "MRL-105211", "created_at": "2026-03-01 07:10", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Comet", "imo": "IMO 9690406", "subject": "No link on MT Meridian Comet since 0400 UTC", "description": "Good day,\n\nMT Meridian Comet (IMO 9690406) has no connectivity at all. Antenna status LED red, error E-2346. Vessel in South Atlantic. Please call the bridge sat phone.\n\nThanks and regards,\nDPA, Polarlys Tank AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-01 13:00"}, {"ticket_id": "MRL-105208", "created_at": "2026-03-01 07:28", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Emerald Star", "imo": "IMO 9222302", "subject": "Contract documents request - Delta Maas Shipping BV", "description": "Our new operations manager needs portal access for the Delta Maas Shipping BV fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-04 12:00"}, {"ticket_id": "MRL-105214", "created_at": "2026-03-01 08:49", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Austral Orion", "imo": "IMO 9493949", "subject": "Degraded VSAT performance on MV Austral Orion", "description": "Master on MV Austral Orion (IMO 9493949) reports very slow internet since Hamburg departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-01 07:00"}, {"ticket_id": "MRL-105210", "created_at": "2026-03-01 17:54", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Tramontane Spirit", "imo": "IMO 9509712", "subject": "Crew data quota question - MV Tramontane Spirit", "description": "Captain of MV Tramontane Spirit asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-03 18:00"}, {"ticket_id": "MRL-105221", "created_at": "2026-03-02 01:53", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Breeze", "imo": "IMO 9435753", "subject": "Portal access for new ops manager - Aegean Meltemi Lines", "description": "Our new operations manager needs portal access for the Aegean Meltemi Lines fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-08 10:00"}, {"ticket_id": "MRL-105227", "created_at": "2026-03-02 02:17", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Tramontane Wave", "imo": "IMO 9639672", "subject": "Plan change request for MV Tramontane Wave", "description": "Please upgrade MV Tramontane Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-04 04:00"}, {"ticket_id": "MRL-105219", "created_at": "2026-03-02 03:04", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Cobalt Wave", "imo": "IMO 9473808", "subject": "ANTENNA FAULT ON MV COBALT WAVE", "description": "Below-deck unit on MV Cobalt Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-10 18:00"}, {"ticket_id": "MRL-105226", "created_at": "2026-03-02 05:23", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Harmattan Breeze", "imo": "IMO 9417414", "subject": "Crew wifi vouchers not working on MT Harmattan Breeze", "description": "Good day,\n\nCrew wifi on MT Harmattan Breeze unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-04 01:00"}, {"ticket_id": "MRL-105224", "created_at": "2026-03-02 06:40", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Aurora Crest", "imo": "IMO 9697545", "subject": "MV Aurora Crest: BDU fault code E-8526", "description": "Below-deck unit on MV Aurora Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-07 06:00"}, {"ticket_id": "MRL-105216", "created_at": "2026-03-02 09:40", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "Invoice query - Armor Atlantique Armement", "description": "We do not recognise line items on the latest invoice for FV Tramontane Lyra. Can you send a breakdown per service? Regards, Accounts team, Armor Atlantique Armement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-06 07:00"}, {"ticket_id": "MRL-105220", "created_at": "2026-03-02 10:38", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Trader", "imo": "IMO 9348376", "subject": "High latency reported by master, MV Solstice Trader", "description": "We see repeated link drops on MV Solstice Trader. Modem log shows error E-8363 every few hours. Vessel currently South China Sea. ETA next port Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-03 10:00"}, {"ticket_id": "MRL-105218", "created_at": "2026-03-02 15:49", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Meteor", "imo": "IMO 9548873", "subject": "Commissioning report pending - MV Meridian Meteor", "description": "Hello,\n\nWhen can the install team board MV Meridian Meteor in Valletta? Vessel alongside for 5 days from Monday.\n\nBrgds,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-10 00:00"}, {"ticket_id": "MRL-105217", "created_at": "2026-03-02 16:23", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Mistral Carrier", "imo": "IMO 9377987", "subject": "CREDIT NOTE REQUEST GASCOGNE GAZ MARITIME", "description": "Hello,\n\nThe overage charges for MT Mistral Carrier look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-10 06:00"}, {"ticket_id": "MRL-105225", "created_at": "2026-03-02 17:01", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "URGENT - MV Nordic Voyager offline", "description": "MV Nordic Voyager (IMO 9316048) has no connectivity at all. Antenna status LED red, error E-9487. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-03 20:00"}, {"ticket_id": "MRL-105222", "created_at": "2026-03-02 18:56", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "Crew data quota question - MV Onyx Spirit", "description": "Crew wifi on MV Onyx Spirit unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-05 00:00"}, {"ticket_id": "MRL-105223", "created_at": "2026-03-02 19:13", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "", "imo": "", "subject": "No link on our vessel since 0400 UTC", "description": "Hello,\n\nour vessel () has no connectivity at all. Antenna status LED red, error E-7536. Vessel in Mediterranean. Please call the bridge sat phone.\n\nBrgds,\nMarine Superintendent, Skagerrak Link Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-02 20:00"}, {"ticket_id": "MRL-105237", "created_at": "2026-03-03 01:38", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Tramontane Tide", "imo": "IMO 9207637", "subject": "FV Tramontane Tide - link keeps dropping since yesterday", "description": "We see repeated link drops on FV Tramontane Tide. Modem log shows error E-1562 every few hours. Vessel currently Baltic Sea. ETA next port Hamburg.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-04 05:00"}, {"ticket_id": "MRL-105242", "created_at": "2026-03-03 02:45", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "Suspend service on MV Zephyr Rigel during dry dock", "description": "Please upgrade MV Zephyr Rigel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-09 13:00"}, {"ticket_id": "MRL-105234", "created_at": "2026-03-03 03:40", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "No link on MV Iron Tide since 0400 UTC", "description": "Complete outage on MV Iron Tide. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-03 03:00"}, {"ticket_id": "MRL-105231", "created_at": "2026-03-03 06:38", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Crest", "imo": "IMO 9891177", "subject": "Contract documents request - Waddenzee Offshore BV", "description": "Hi support team,\n\nDo you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-04 06:00"}, {"ticket_id": "MRL-105233", "created_at": "2026-03-03 07:16", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Nordic Current", "imo": "IMO 9851270", "subject": "Portal access for new ops manager - Vestkyst Seismikk AS", "description": "Good day,\n\nDo you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nDPA, Vestkyst Seismikk AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-09 23:00"}, {"ticket_id": "MRL-105235", "created_at": "2026-03-03 07:57", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Beacon", "imo": "IMO 9743980", "subject": "High latency reported by master, MT Silver Beacon", "description": "Good day,\n\nPerformance on MT Silver Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nFleet Ops, Thraki Product Tankers", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-03 11:00"}, {"ticket_id": "MRL-105243", "created_at": "2026-03-03 08:45", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Meteor", "imo": "IMO 9372585", "subject": "Invoice query - Kattegat Container Line", "description": "Requesting a copy of all invoices for the last quarter for Kattegat Container Line fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-12 01:00"}, {"ticket_id": "MRL-105230", "created_at": "2026-03-03 09:45", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "Suspicious traffic flagged - MV Solstice Wave", "description": "Master of MV Solstice Wave reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-07 18:00"}, {"ticket_id": "MRL-105244", "created_at": "2026-03-03 09:57", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Golden Lyra", "imo": "IMO 9218521", "subject": "Portal access for new ops manager - Agulhas Current Shipping", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Agulhas Current Shipping fleet. Can you set up an account?\n\nBrgds,\nFleet Ops, Agulhas Current Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-08 20:00"}, {"ticket_id": "MRL-105239", "created_at": "2026-03-03 11:02", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Amber Lyra", "imo": "IMO 9275957", "subject": "Spare part request - MV Amber Lyra", "description": "Below-deck unit on MV Amber Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-09 16:00"}, {"ticket_id": "MRL-105229", "created_at": "2026-03-03 11:24", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Beacon", "imo": "IMO 9743980", "subject": "Spare part request - MT Silver Beacon", "description": "Hello,\n\nBelow-deck unit on MT Silver Beacon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?\n\nBrgds,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-08 10:00"}, {"ticket_id": "MRL-105236", "created_at": "2026-03-03 12:08", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Question about charges for MV Austral Reef", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Atlântico Azul Navegação fleet, our auditors are asking.\n\nBest regards,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-10 21:00"}, {"ticket_id": "MRL-105241", "created_at": "2026-03-03 13:26", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "High latency reported by master, MV Kystfjord Hydra", "description": "Performance on MV Kystfjord Hydra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-04 22:00"}, {"ticket_id": "MRL-105240", "created_at": "2026-03-03 15:22", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Emerald Tern", "imo": "IMO 9526617", "subject": "Degraded VSAT performance on MT Emerald Tern", "description": "Good day,\n\nPerformance on MT Emerald Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-03 19:00"}, {"ticket_id": "MRL-105232", "created_at": "2026-03-03 18:14", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "Coverage question Baltic Sea", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-10 17:00"}, {"ticket_id": "MRL-105238", "created_at": "2026-03-03 20:26", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Arctic Vega", "imo": "IMO 9541588", "subject": "Portal access for new ops manager - Melita Bulk Carriers", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Melita Bulk Carriers, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-06 20:00"}, {"ticket_id": "MRL-105228", "created_at": "2026-03-03 23:51", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Emerald Tern", "imo": "IMO 9526617", "subject": "New build connectivity setup Polarlys Tank AS", "description": "When can the install team board MT Emerald Tern in Valletta? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-10 14:00"}, {"ticket_id": "MRL-105255", "created_at": "2026-03-04 00:57", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "Slow crew internet on MV Amber Petrel", "description": "Hello,\n\nCrew wifi on MV Amber Petrel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nTechnical Dept, Baltic Amber Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-08 19:00"}, {"ticket_id": "MRL-105259", "created_at": "2026-03-04 01:36", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Lagoon", "imo": "IMO 9882229", "subject": "MV Crimson Lagoon: BDU fault code E-2024", "description": "ETO on MV Crimson Lagoon reports antenna stuck in azimuth, fault code E-6886. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-04 17:00"}, {"ticket_id": "MRL-105262", "created_at": "2026-03-04 01:43", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Harmattan Voyager", "imo": "IMO 9211913", "subject": "INVOICE QUERY - LOFOTEN HAVFISKE AS", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Lofoten Havfiske AS fleet, our auditors are asking.\n\nBrgds,\nFleet Ops, Lofoten Havfiske AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-06 10:00"}, {"ticket_id": "MRL-105260", "created_at": "2026-03-04 03:47", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Navigator", "imo": "IMO 9108128", "subject": "Invoice query - Pearl Dhow Shipping WLL", "description": "Requesting a copy of all invoices for the last quarter for Pearl Dhow Shipping WLL fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-07 22:00"}, {"ticket_id": "MRL-105248", "created_at": "2026-03-04 04:45", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "Slow crew internet on MV Onyx Lagoon", "description": "Captain of MV Onyx Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-07 14:00"}, {"ticket_id": "MRL-105261", "created_at": "2026-03-04 07:00", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Polaris", "imo": "IMO 9822413", "subject": "Question about charges for MV Kystfjord Polaris", "description": "We do not recognise line items on the latest invoice for MV Kystfjord Polaris. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-12 18:00"}, {"ticket_id": "MRL-105246", "created_at": "2026-03-04 09:06", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Tide", "imo": "IMO 9659440", "subject": "Phishing attempt reported by MV Azure Tide crew", "description": "Cyber dashboard raised alert E-5058 for MV Azure Tide: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-03-04 17:00"}, {"ticket_id": "MRL-105251", "created_at": "2026-03-04 09:06", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Atoll", "imo": "IMO 9159488", "subject": "CONTRACT DOCUMENTS REQUEST - ØRESUND BULK APS", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Øresund Bulk ApS fleet. Can you set up an account?\n\nThanks and regards,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-11 00:00"}, {"ticket_id": "MRL-105254", "created_at": "2026-03-04 11:18", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Levante Vega", "imo": "IMO 9746841", "subject": "High latency reported by master, MV Levante Vega", "description": "We see repeated link drops on MV Levante Vega. Modem log shows error E-3461 every few hours. Vessel currently South Atlantic. ETA next port Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-10 05:00"}, {"ticket_id": "MRL-105256", "created_at": "2026-03-04 11:37", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sapphire Rigel", "imo": "IMO 9133472", "subject": "Sealink Cyber alert on MV Sapphire Rigel", "description": "Cyber dashboard raised alert E-8741 for MV Sapphire Rigel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-10 08:00"}, {"ticket_id": "MRL-105247", "created_at": "2026-03-04 16:34", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "Crew wifi vouchers not working on MV Boreal Lagoon", "description": "Crew on MV Boreal Lagoon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-06 15:00"}, {"ticket_id": "MRL-105253", "created_at": "2026-03-04 18:40", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Ivory Navigator", "imo": "IMO 9241138", "subject": "Commissioning report pending - MV Ivory Navigator", "description": "Hello,\n\nWhen can the install team board MV Ivory Navigator in Cape Town? Vessel alongside for 5 days from Monday.\n\nBrgds,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105257", "created_at": "2026-03-04 19:30", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Iron Altair", "imo": "IMO 9886603", "subject": "High latency reported by master, MV Iron Altair", "description": "Performance on MV Iron Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-06 02:00"}, {"ticket_id": "MRL-105249", "created_at": "2026-03-04 19:50", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Reef", "imo": "IMO 9433274", "subject": "Antenna fault on MV Arctic Reef", "description": "ETO on MV Arctic Reef reports antenna stuck in azimuth, fault code E-3015. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-05 05:00"}, {"ticket_id": "MRL-105250", "created_at": "2026-03-04 21:39", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "Slow crew internet on MV Harmattan Falcon", "description": "Crew on MV Harmattan Falcon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-06 13:00"}, {"ticket_id": "MRL-105258", "created_at": "2026-03-04 21:54", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Orion", "imo": "IMO 9842243", "subject": "Activate crew wifi package on MT Iron Orion", "description": "We need the crew welfare package activated on MT Iron Orion before next crew change in Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-05 03:00"}, {"ticket_id": "MRL-105252", "created_at": "2026-03-04 22:45", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Azure Dawn", "imo": "IMO 9179440", "subject": "Credit note request Gascogne Gaz Maritime", "description": "The overage charges for MT Azure Dawn look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-10 18:00"}, {"ticket_id": "MRL-105245", "created_at": "2026-03-04 23:52", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Crimson Petrel", "imo": "IMO 9832688", "subject": "QUESTION ABOUT CHARGES FOR MT CRIMSON PETREL", "description": "We do not recognise line items on the latest invoice for MT Crimson Petrel. Can you send a breakdown per service? Regards, Accounts team, Polarlys Tank AS.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-08 15:00"}, {"ticket_id": "MRL-105268", "created_at": "2026-03-05 02:01", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Meridian Carrier", "imo": "IMO 9226310", "subject": "SPARE PART REQUEST - MT MERIDIAN CARRIER", "description": "Hello,\n\nETO on MT Meridian Carrier reports antenna stuck in azimuth, fault code E-2649. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-10 02:00"}, {"ticket_id": "MRL-105269", "created_at": "2026-03-05 03:13", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "MV EQUINOX CARRIER - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Hi support team,\n\nPerformance on MV Equinox Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-08 14:00"}, {"ticket_id": "MRL-105263", "created_at": "2026-03-05 07:50", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sapphire Rigel", "imo": "IMO 9133472", "subject": "Coverage question Korea Strait", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Botnia Ice Class Oy, we cannot locate our copy.\n\nBrgds,\nMarine Superintendent, Botnia Ice Class Oy", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-11 12:00"}, {"ticket_id": "MRL-105264", "created_at": "2026-03-05 09:30", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "Slow crew internet on MV Crimson Carrier", "description": "Captain of MV Crimson Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-11 00:00"}, {"ticket_id": "MRL-105266", "created_at": "2026-03-05 09:58", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Petrel", "imo": "IMO 9835587", "subject": "High latency reported by master, MV Solstice Petrel", "description": "Hello,\n\nMaster on MV Solstice Petrel (IMO 9835587) reports very slow internet since Aberdeen departure. SNR fluctuating around 8.7 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nMarine Superintendent, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-09 16:00"}, {"ticket_id": "MRL-105271", "created_at": "2026-03-05 11:48", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Iron Horizon", "imo": "IMO 9280419", "subject": "New build connectivity setup Adriatic Sun Ferries", "description": "Good day,\n\nCommissioning on MV Iron Horizon completed last week but we never received the report. Please send.\n\nBrgds,\nTechnical Dept, Adriatic Sun Ferries", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-13 21:00"}, {"ticket_id": "MRL-105265", "created_at": "2026-03-05 13:37", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "New build connectivity setup Delta Maas Shipping BV", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.\n\nBrgds,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105274", "created_at": "2026-03-05 14:39", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-13 11:00"}, {"ticket_id": "MRL-105273", "created_at": "2026-03-05 14:53", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Reef", "imo": "IMO 9240768", "subject": "No link on MV Scarlet Reef since 0400 UTC", "description": "Hi support team,\n\nComplete outage on MV Scarlet Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-06 18:00"}, {"ticket_id": "MRL-105275", "created_at": "2026-03-05 17:07", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Atoll", "imo": "IMO 9661106", "subject": "MV Ostro Atoll: complete loss of connectivity", "description": "Hello,\n\nComplete outage on MV Ostro Atoll. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-03-05 03:00"}, {"ticket_id": "MRL-105267", "created_at": "2026-03-05 17:51", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Austral Carrier", "imo": "IMO 9633733", "subject": "MV Austral Carrier - link keeps dropping since yesterday", "description": "Performance on MV Austral Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-05 10:00"}, {"ticket_id": "MRL-105270", "created_at": "2026-03-05 18:17", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "Suspicious traffic flagged - MV Nordic Atoll", "description": "Cyber dashboard raised alert E-5436 for MV Nordic Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-06 09:00"}, {"ticket_id": "MRL-105272", "created_at": "2026-03-05 19:41", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Aurora Current", "imo": "IMO 9887334", "subject": "Portal access for new ops manager - Haeryu Ocean Lines", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Haeryu Ocean Lines, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-10 12:00"}, {"ticket_id": "MRL-105278", "created_at": "2026-03-06 01:59", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Aurora Star", "imo": "IMO 9398840", "subject": "Degraded VSAT performance on FV Aurora Star", "description": "Master on FV Aurora Star (IMO 9398840) reports very slow internet since Rotterdam departure. SNR fluctuating around 4.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-06 09:00"}, {"ticket_id": "MRL-105276", "created_at": "2026-03-06 02:17", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Tide", "imo": "IMO 9762376", "subject": "Crew wifi vouchers not working on MV Polar Tide", "description": "Crew on MV Polar Tide cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-12 16:00"}, {"ticket_id": "MRL-105287", "created_at": "2026-03-06 04:27", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Meridian Lagoon", "imo": "IMO 9180700", "subject": "Commissioning report pending - MV Meridian Lagoon", "description": "Hello,\n\nCommissioning on MV Meridian Lagoon completed last week but we never received the report. Please send.\n\nThanks and regards,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-08 11:00"}, {"ticket_id": "MRL-105285", "created_at": "2026-03-06 05:49", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "We see repeated link drops on our vessel. Modem log shows error E-9523 every few hours. Vessel currently Mediterranean. ETA next port Las Palmas.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-07 06:00"}, {"ticket_id": "MRL-105289", "created_at": "2026-03-06 07:43", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Solstice Pioneer", "imo": "IMO 9358814", "subject": "High latency reported by master, MV Solstice Pioneer", "description": "Performance on MV Solstice Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-13 13:00"}, {"ticket_id": "MRL-105277", "created_at": "2026-03-06 10:31", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Meridian Crest", "imo": "IMO 9290828", "subject": "Antenna fault on MV Meridian Crest", "description": "After heavy weather the radome on MV Meridian Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-09 22:00"}, {"ticket_id": "MRL-105280", "created_at": "2026-03-06 13:12", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Lagoon", "imo": "IMO 9879375", "subject": "MV Ostro Lagoon: complete loss of connectivity", "description": "MV Ostro Lagoon (IMO 9879375) has no connectivity at all. Antenna status LED red, error E-8659. Vessel in Barents Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-06 14:00"}, {"ticket_id": "MRL-105284", "created_at": "2026-03-06 14:26", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vesesl", "description": "Cyber dashboard raised alert E-2265 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-06 16:00"}, {"ticket_id": "MRL-105288", "created_at": "2026-03-06 15:53", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Meridian Wave", "imo": "IMO 9572290", "subject": "Slow crew internet on MV Meridian Wave", "description": "Crew on MV Meridian Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-09 11:00"}, {"ticket_id": "MRL-105290", "created_at": "2026-03-06 16:39", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "Slow crew internet on MV Austral Lagoon", "description": "Good day,\n\nCaptain of MV Austral Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105281", "created_at": "2026-03-06 17:19", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Levante Beacon", "imo": "IMO 9603300", "subject": "MT Levante Beacon: slow connection and packet loss", "description": "Master on MT Levante Beacon (IMO 9603300) reports very slow internet since Stavanger departure. SNR fluctuating around 8.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-07 21:00"}, {"ticket_id": "MRL-105279", "created_at": "2026-03-06 17:25", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "MV Kystfjord Phoenix - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Kystfjord Phoenix. Modem log shows error E-9270 every few hours. Vessel currently Arabian Sea. ETA next port Aberdeen.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-06 08:00"}, {"ticket_id": "MRL-105286", "created_at": "2026-03-06 17:33", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Harmattan Beacon", "imo": "IMO 9529578", "subject": "Question about charges for MV Harmattan Beacon", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Kowloon Pearl Navigation fleet, our auditors are asking.\n\nBest regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-10 04:00"}, {"ticket_id": "MRL-105282", "created_at": "2026-03-06 18:41", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Scarlet Comet", "imo": "IMO 9873709", "subject": "Credit note request Nordhav Offshore AS", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Nordhav Offshore AS fleet, our auditors are asking.\n\nBrgds,\nDPA, Nordhav Offshore AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-15 08:00"}, {"ticket_id": "MRL-105283", "created_at": "2026-03-06 18:56", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Orion", "imo": "IMO 9501954", "subject": "Crew wifi vouchers not working on MV Golden Orion", "description": "Crew on MV Golden Orion cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-07 02:00"}, {"ticket_id": "MRL-105300", "created_at": "2026-03-07 06:08", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "MV Kystfjord Norma - link keepsd ropping since yesterday", "description": "Master on MV Kystfjord Norma (IMO 9618733) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 4.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-08 10:00"}, {"ticket_id": "MRL-105291", "created_at": "2026-03-07 08:45", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "High latency reported by master, MV Coral Vega", "description": "Master on MV Coral Vega (IMO 9491329) reports very slow internet since Stavanger departure. SNR fluctuating around 4.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-08 08:00"}, {"ticket_id": "MRL-105293", "created_at": "2026-03-07 12:28", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Lyra", "imo": "IMO 9496771", "subject": "Antenna fault on MT Arctic Lyra", "description": "ETO on MT Arctic Lyra reports antenna stuck in azimuth, fault code E-8887. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-08 12:00"}, {"ticket_id": "MRL-105299", "created_at": "2026-03-07 13:35", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Tramontane Comet", "imo": "IMO 9364801", "subject": "MV Tramontane Comet: slow connection and packet loss", "description": "We see repeated link drops on MV Tramontane Comet. Modem log shows error E-3251 every few hours. Vessel currently North Sea. ETA next port Tanjung Pelepas.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-13 04:00"}, {"ticket_id": "MRL-105302", "created_at": "2026-03-07 13:38", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Harmattan Lyra", "imo": "IMO 9237242", "subject": "High latency reported by master, MT Harmattan Lyra", "description": "Good day,\n\nMaster on MT Harmattan Lyra (IMO 9237242) reports very slow internet since Busan departure. SNR fluctuating around 6.2 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Thraki Product Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-08 12:00"}, {"ticket_id": "MRL-105298", "created_at": "2026-03-07 16:15", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Onyx Vega", "imo": "IMO 9417684", "subject": "Phishing attempt reported by MV Onyx Vega crew", "description": "Master of MV Onyx Vega reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-14 12:00"}, {"ticket_id": "MRL-105296", "created_at": "2026-03-07 17:10", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Albatross", "imo": "IMO 9494151", "subject": "MV Ivory Albatross: BDU fault code E-4151", "description": "After heavy weather the radome on MV Ivory Albatross has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-14 18:00"}, {"ticket_id": "MRL-105295", "created_at": "2026-03-07 19:24", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Harmattan Reef", "imo": "IMO 9843883", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV HARMATTAN REEF", "description": "We need the crew welfare package activated on MV Harmattan Reef before next crew change in Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-10 05:00"}, {"ticket_id": "MRL-105304", "created_at": "2026-03-07 19:45", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Reef", "imo": "IMO 9414981", "subject": "High latency reported by master, MT Onyx Reef", "description": "Performance on MT Onyx Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-08 09:00"}, {"ticket_id": "MRL-105297", "created_at": "2026-03-07 20:46", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "SPARE PART REQUEST - MV CRIMSON CARRIER", "description": "Hello,\n\nAfter heavy weather the radome on MV Crimson Carrier has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Baltic Amber Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-08 18:00"}, {"ticket_id": "MRL-105303", "created_at": "2026-03-07 21:27", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Albatross", "imo": "IMO 9843651", "subject": "Crew wifi vouchers not working on MV Nordic Albatross", "description": "Captain of MV Nordic Albatross asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-08 08:00"}, {"ticket_id": "MRL-105294", "created_at": "2026-03-07 22:07", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Falcon", "imo": "IMO 9795945", "subject": "Invoice query - Levantine Crescent Shipping", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-03-16 09:00"}, {"ticket_id": "MRL-105292", "created_at": "2026-03-07 22:28", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Spirit", "imo": "IMO 9740665", "subject": "MT Golden Spirit: BDU falut code E-9844", "description": "ETO on MT Golden Spirit reports antenna stuck in azimuth, fault code E-5838. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-07 22:00"}, {"ticket_id": "MRL-105301", "created_at": "2026-03-07 23:58", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Orion", "imo": "IMO 9501954", "subject": "New build connectivity setup Waddenzee Offshore BV", "description": "Hello,\n\nWhen can the install team board MV Golden Orion in Jebel Ali? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-16 12:00"}, {"ticket_id": "MRL-105315", "created_at": "2026-03-08 01:36", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "Plan change request for MV Ivory Horizon", "description": "Dear support team,\n\nPlease upgrade MV Ivory Horizon to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-14 01:00"}, {"ticket_id": "MRL-105313", "created_at": "2026-03-08 01:40", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "Crew wifi vouchers not working on MV Kystfjord Hydra", "description": "Good day,\n\nCaptain of MV Kystfjord Hydra asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-16 14:00"}, {"ticket_id": "MRL-105306", "created_at": "2026-03-08 09:16", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Ivory Dawn", "imo": "IMO 9100530", "subject": "Slow crew internet on MV Ivory Dawn", "description": "Crew on MV Ivory Dawn cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-17 03:00"}, {"ticket_id": "MRL-105305", "created_at": "2026-03-08 09:24", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Star", "imo": "IMO 9692210", "subject": "Antenna fault on MT Iron Star", "description": "Below-deck unit on MT Iron Star rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-13 03:00"}, {"ticket_id": "MRL-105309", "created_at": "2026-03-08 09:57", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Voyager", "imo": "IMO 9700914", "subject": "MV Austral Voayger: complete loss of connectivity", "description": "Complete outage on MV Austral Voyager. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-08 04:00"}, {"ticket_id": "MRL-105316", "created_at": "2026-03-08 09:58", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Boreal Pioneer", "imo": "IMO 9339416", "subject": "MV Boreal Pioneer: slow connection and packet loss", "description": "We see repeated link drops on MV Boreal Pioneer. Modem log shows error E-4866 every few hours. Vessel currently Norwegian Sea. ETA next port Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-09 01:00"}, {"ticket_id": "MRL-105310", "created_at": "2026-03-08 15:01", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Tramontane Reef", "imo": "IMO 9790438", "subject": "MV Tramontane Reef: slow connection and packet loss", "description": "We see repeated link drops on MV Tramontane Reef. Modem log shows error E-9403 every few hours. Vessel currently Sea of Marmara. ETA next port Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-12 13:00"}, {"ticket_id": "MRL-105312", "created_at": "2026-03-08 15:53", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Orion", "imo": "IMO 9501954", "subject": "Suspend service on MV Golden Orion during dry dock", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Golden Orion before next crew change in Santos.\n\nBest regards,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-09 08:00"}, {"ticket_id": "MRL-105314", "created_at": "2026-03-08 17:03", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Orion", "imo": "IMO 9286372", "subject": "Activate crew wifi package on MT Ivory Orion", "description": "Hello,\n\nWe need the crew welfare package activated on MT Ivory Orion before next crew change in Tanjung Pelepas.\n\nBest regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-10 22:00"}, {"ticket_id": "MRL-105308", "created_at": "2026-03-08 18:06", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Emerald Rigel", "imo": "IMO 9413652", "subject": "Question about charges for FV Emerald Rigel", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for FV Emerald Rigel. Can you send a breakdown per service? Regards, Accounts team, Lofoten Havfiske AS.\n\nBrgds,\nDPA, Lofoten Havfiske AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-16 01:00"}, {"ticket_id": "MRL-105311", "created_at": "2026-03-08 18:34", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "FV Sirocco Wave: BDU fault code E-4710", "description": "Hi support team,\n\nBelow-deck unit on FV Sirocco Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?\n\nBrgds,\nTechnical Dept, Celtic Sea Trawlers Ltd", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-09 00:00"}, {"ticket_id": "MRL-105307", "created_at": "2026-03-08 18:49", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Austral Crest", "imo": "IMO 9854739", "subject": "Spare part request - MV Austral Crest", "description": "Below-deck unit on MV Austral Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-09 00:00"}, {"ticket_id": "MRL-105323", "created_at": "2026-03-09 02:33", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "", "imo": "", "subject": "New build connectivity setup Baltic Amber Shipping", "description": "We are adding a newbuild to the fleet, delivery 2026-02. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-12 07:00"}, {"ticket_id": "MRL-105321", "created_at": "2026-03-09 03:16", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "Antenna fault on MV Polar Reef", "description": "Hello,\n\nAfter heavy weather the radome on MV Polar Reef has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-10 17:00"}, {"ticket_id": "MRL-105322", "created_at": "2026-03-09 05:54", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "MV Scarlet Trader - link keeps dropping since yesterday", "description": "Dear support team,\n\nPerformance on MV Scarlet Trader degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-17 04:00"}, {"ticket_id": "MRL-105328", "created_at": "2026-03-09 07:46", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Breeze", "imo": "IMO 9402380", "subject": "Invoice query - Hormuz Falcon Tankers", "description": "The overage charges for MT Coral Breeze look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-13 17:00"}, {"ticket_id": "MRL-105318", "created_at": "2026-03-09 09:10", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Guardian", "imo": "IMO 9871543", "subject": "SPARE PART REQUEST - MV ARCTIC GUARDIAN", "description": "ETO on MV Arctic Guardian reports antenna stuck in azimuth, fault code E-9652. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-13 17:00"}, {"ticket_id": "MRL-105329", "created_at": "2026-03-09 13:53", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "", "imo": "", "subject": "NEW BUILD CONNECTIVITY SETUP THRAKI PRODUCT TANKERS", "description": "When can the install team board our vessel in Antwerp? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-15 02:00"}, {"ticket_id": "MRL-105327", "created_at": "2026-03-09 17:24", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Aurora", "imo": "IMO 9556492", "subject": "Degraded VSAT performance on MV Kystfjord Aurora", "description": "Performance on MV Kystfjord Aurora degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-09 17:00"}, {"ticket_id": "MRL-105319", "created_at": "2026-03-09 18:41", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Orion", "imo": "IMO 9697222", "subject": "Activate crew wifi package on MV Kystfjord Orion", "description": "Dear support team,\n\nMV Kystfjord Orion goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-16 11:00"}, {"ticket_id": "MRL-105320", "created_at": "2026-03-09 19:18", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Reef", "imo": "IMO 9853539", "subject": "INVOICE QUERY - AEGEAN MELTEMI LINES", "description": "Requesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-11 21:00"}, {"ticket_id": "MRL-105324", "created_at": "2026-03-09 19:45", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "Plan change request for FV Levante Rigel", "description": "Hi support team,\n\nWe need the crew welfare package activated on FV Levante Rigel before next crew change in Hamburg.\n\nThanks and regards,\nTechnical Dept, Lofoten Havfiske AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-16 20:00"}, {"ticket_id": "MRL-105317", "created_at": "2026-03-09 20:29", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Horizon", "imo": "IMO 9770957", "subject": "Crew data quota question - MV Ostro Horizon", "description": "Good day,\n\nCrew on MV Ostro Horizon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P1", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-105325", "created_at": "2026-03-09 20:52", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Horizon", "imo": "IMO 9212242", "subject": "Contract documents request - Thraki Product Tankers", "description": "Do you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-17 11:00"}, {"ticket_id": "MRL-105326", "created_at": "2026-03-09 23:51", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ostro Beacon", "imo": "IMO 9860702", "subject": "Crew data quota question - MV Ostro Beacon", "description": "Crew on MV Ostro Beacon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-105332", "created_at": "2026-03-10 00:03", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Coral Altair", "imo": "IMO 9780213", "subject": "MV Coral Altair - link keeps dropping since yesterday", "description": "Good day,\n\nMaster on MV Coral Altair (IMO 9780213) reports very slow internet since Colombo departure. SNR fluctuating around 4.7 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-10 12:00"}, {"ticket_id": "MRL-105337", "created_at": "2026-03-10 00:28", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Silver Altair", "imo": "IMO 9107186", "subject": "Phishing attempt reported by MV Silver Altair crew", "description": "Master of MV Silver Altair reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-15 10:00"}, {"ticket_id": "MRL-105331", "created_at": "2026-03-10 01:23", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Polar Breeze", "imo": "IMO 9726566", "subject": "MV Polar Breeze: complete loss of connectivity", "description": "MV Polar Breeze (IMO 9726566) has no connectivity at all. Antenna status LED red, error E-4916. Vessel in South China Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-11 17:00"}, {"ticket_id": "MRL-105335", "created_at": "2026-03-10 08:02", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Tide", "imo": "IMO 9200330", "subject": "MV Scarlet Tide: BDU fault code E-9499", "description": "Hi support team,\n\nBelow-deck unit on MV Scarlet Tide rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?\n\nThanks and regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-11 16:00"}, {"ticket_id": "MRL-105338", "created_at": "2026-03-10 11:09", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "MV Zephyr Rigel: BDU fault code E-9151", "description": "After heavy weather the radome on MV Zephyr Rigel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-10 18:00"}, {"ticket_id": "MRL-105336", "created_at": "2026-03-10 11:51", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Cobalt Rigel", "imo": "IMO 9206384", "subject": "INSTALLATION SCHEDULE FOR MV COBALT RIGEL", "description": "We are adding a newbuild to the fleet, delivery 2026-05. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-17 17:00"}, {"ticket_id": "MRL-105333", "created_at": "2026-03-10 12:06", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Guardian", "imo": "IMO 9294056", "subject": "MV Emerald Guardian - link keeps dropping since yesterday", "description": "Hello,\n\nWe see repeated link drops on MV Emerald Guardian. Modem log shows error E-9531 every few hours. Vessel currently Baltic Sea. ETA next port Shanghai.\n\nBrgds,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-16 02:00"}, {"ticket_id": "MRL-105334", "created_at": "2026-03-10 12:22", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "Crew data quota question - MV Arctic Falcon", "description": "Crew on MV Arctic Falcon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-14 01:00"}, {"ticket_id": "MRL-105330", "created_at": "2026-03-10 22:19", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Navigator", "imo": "IMO 9594030", "subject": "MV Baltic Navigator: BDU fault code E-3253", "description": "ETO on MV Baltic Navigator reports antenna stuck in azimuth, fault code E-7121. Manual repointing works temporarily. Requesting service visit in Singapore.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-18 15:00"}, {"ticket_id": "MRL-105351", "created_at": "2026-03-11 00:52", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Carrier", "imo": "IMO 9429376", "subject": "Crew data quota question - MV Meridian Carrier", "description": "Crew on MV Meridian Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-18 00:00"}, {"ticket_id": "MRL-105350", "created_at": "2026-03-11 02:09", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Hello,\n\nWe see repeated link drops on our vessel. Modem log shows error E-5210 every few hours. Vessel currently Indian Ocean. ETA next port Las Palmas.\n\nBrgds,\nMarine Superintendent, Armor Atlantique Armement", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-12 04:00"}, {"ticket_id": "MRL-105347", "created_at": "2026-03-11 04:24", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Sirocco Voyager", "imo": "IMO 9630925", "subject": "Portal access for new ops manager - Øresund Bulk ApS", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Øresund Bulk ApS fleet. Can you set up an account?\n\nThanks and regards,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-105349", "created_at": "2026-03-11 05:59", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Iron Meteor", "imo": "IMO 9695107", "subject": "New build connectivity setup Delta Maas Shipping BV", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-14 11:00"}, {"ticket_id": "MRL-105339", "created_at": "2026-03-11 07:19", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Tide", "imo": "IMO 9762376", "subject": "Spare part request - MV Polar Tide", "description": "ETO on MV Polar Tide reports antenna stuck in azimuth, fault code E-6904. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-18 19:00"}, {"ticket_id": "MRL-105344", "created_at": "2026-03-11 08:14", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Crest", "imo": "IMO 9420203", "subject": "High latency reported by master, MV Boreal Crest", "description": "Master on MV Boreal Crest (IMO 9420203) reports very slow internet since Las Palmas departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-15 12:00"}, {"ticket_id": "MRL-105353", "created_at": "2026-03-11 11:27", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "", "imo": "", "subject": "Spare part request - our vessle", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-12 06:00"}, {"ticket_id": "MRL-105345", "created_at": "2026-03-11 11:34", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Iron Trader", "imo": "IMO 9421520", "subject": "Suspend srevice on MT Iron Trader during dry dock", "description": "Please upgrade MT Iron Trader to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-16 14:00"}, {"ticket_id": "MRL-105343", "created_at": "2026-03-11 13:32", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "Installation schedule for MV Nordic Tide", "description": "Commissioning on MV Nordic Tide completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-13 17:00"}, {"ticket_id": "MRL-105354", "created_at": "2026-03-11 15:14", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "MV Golden Altair: complete loss of connectivity", "description": "Hi support team,\n\nMV Golden Altair (IMO 9267077) has no connectivity at all. Antenna status LED red, error E-3830. Vessel in Baltic Sea. Please call the bridge sat phone.\n\nBrgds,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-11 22:00"}, {"ticket_id": "MRL-105352", "created_at": "2026-03-11 16:48", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "Spare part request - MT Austral Pioneer", "description": "After heavy weather the radome on MT Austral Pioneer has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-20 08:00"}, {"ticket_id": "MRL-105342", "created_at": "2026-03-11 19:13", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-20 19:00"}, {"ticket_id": "MRL-105348", "created_at": "2026-03-11 19:42", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Amber Vega", "imo": "IMO 9507116", "subject": "FV Amber Vega: BDU fault code E-5820", "description": "Below-deck unit on FV Amber Vega rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-12 15:00"}, {"ticket_id": "MRL-105340", "created_at": "2026-03-11 21:04", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "High latency reported by master, MT Nordic Beacon", "description": "We see repeated link drops on MT Nordic Beacon. Modem log shows error E-3198 every few hours. Vessel currently Red Sea. ETA next port Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-12 22:00"}, {"ticket_id": "MRL-105346", "created_at": "2026-03-11 21:32", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Albatross", "imo": "IMO 9360805", "subject": "Contract documents request - Cantábrico Naviera SA", "description": "Our new operations manager needs portal access for the Cantábrico Naviera SA fleet. Can you set up an account?", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105341", "created_at": "2026-03-11 21:49", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Trader", "imo": "IMO 9563275", "subject": "Activate crew wifi package on MV Onyx Trader", "description": "Please upgrade MV Onyx Trader to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-18 16:00"}, {"ticket_id": "MRL-105357", "created_at": "2026-03-12 03:47", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Tramontane Star", "imo": "IMO 9791535", "subject": "Installation schedule for MV Tramontane Star", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.\n\nBrgds,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-03-14 16:00"}, {"ticket_id": "MRL-105359", "created_at": "2026-03-12 06:53", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Spare part request - MV Cobalt Horizon", "description": "After heavy weather the radome on MV Cobalt Horizon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-13 00:00"}, {"ticket_id": "MRL-105358", "created_at": "2026-03-12 07:00", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Equinox Wave", "imo": "IMO 9512680", "subject": "New build connectivity setup Riau Straits Carriers", "description": "Commissioning on MV Equinox Wave completed last week but we never received the report. Please send.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-18 00:00"}, {"ticket_id": "MRL-105365", "created_at": "2026-03-12 07:51", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Comet", "imo": "IMO 9180334", "subject": "Installation schedule for MV Golden Comet", "description": "We are adding a newbuild to the fleet, delivery 2026-05. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-19 05:00"}, {"ticket_id": "MRL-105360", "created_at": "2026-03-12 10:14", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Harmattan Breeze", "imo": "IMO 9417414", "subject": "Contract documents request - Polarlys Tank AS", "description": "Please send the current signed contract and SLA annex for Polarlys Tank AS, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-14 09:00"}, {"ticket_id": "MRL-105361", "created_at": "2026-03-12 16:20", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "MV Amber Spirit: BDU fault code E-6561", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Amber Spirit has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-18 21:00"}, {"ticket_id": "MRL-105363", "created_at": "2026-03-12 16:52", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Polaris", "imo": "IMO 9822413", "subject": "Phishing attempt reported by MV Kystfjord Polaris crew", "description": "Cyber dashboard raised alert E-9308 for MV Kystfjord Polaris: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-15 19:00"}, {"ticket_id": "MRL-105362", "created_at": "2026-03-12 19:33", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Coral Orion", "imo": "IMO 9272383", "subject": "Activate crew wifi package on MT Coral Orion", "description": "MT Coral Orion goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-19 22:00"}, {"ticket_id": "MRL-105355", "created_at": "2026-03-12 19:41", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Silver Vega", "imo": "IMO 9415129", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "Requesting a copy of all invoices for the last quarter for Bosphorus Crescent Denizcilik fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-14 19:00"}, {"ticket_id": "MRL-105356", "created_at": "2026-03-12 21:07", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Emerald Pioneer", "imo": "IMO 9273557", "subject": "Suspend service on MT Emerald Pioneer during dry dock", "description": "MT Emerald Pioneer goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-14 22:00"}, {"ticket_id": "MRL-105364", "created_at": "2026-03-12 21:40", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "URGENT - MV Coral Albatross offline", "description": "MV Coral Albatross (IMO 9794226) has no connectivity at all. Antenna status LED red, error E-1165. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-12 17:00"}, {"ticket_id": "MRL-105376", "created_at": "2026-03-13 01:26", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Iron Navigator", "imo": "IMO 9582403", "subject": "Contract documents request - Gascogne Gaz Maritime", "description": "Our new operations manager needs portal access for the Gascogne Gaz Maritime fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-19 15:00"}, {"ticket_id": "MRL-105377", "created_at": "2026-03-13 02:16", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Aurora Meteor", "imo": "IMO 9871787", "subject": "MV Aurora Meteor: slow connection and packet loss", "description": "Master on MV Aurora Meteor (IMO 9871787) reports very slow internet since Rotterdam departure. SNR fluctuating around 7.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-19 20:00"}, {"ticket_id": "MRL-105374", "created_at": "2026-03-13 04:15", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Petrel", "imo": "IMO 9111058", "subject": "MV Levante Petrel: complete loss of connectivity", "description": "Complete outage on MV Levante Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-03-13 08:00"}, {"ticket_id": "MRL-105366", "created_at": "2026-03-13 04:50", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "Covergae question Baltic Sea", "description": "Our new operations manager needs portal access for the Tirreno Blu Navigazione fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-18 07:00"}, {"ticket_id": "MRL-105368", "created_at": "2026-03-13 05:48", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "Credit note request Konkan Coast Carriers", "description": "We do not recognise line items on the latest invoice for MV Mistral Falcon. Can you send a breakdown per service? Regards, Accounts team, Konkan Coast Carriers.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-14 00:00"}, {"ticket_id": "MRL-105370", "created_at": "2026-03-13 07:35", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Aurora", "imo": "IMO 9556492", "subject": "Crew wifi vouchers not working on MV Kystfjord Aurora", "description": "Crew wifi on MV Kystfjord Aurora unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-18 08:00"}, {"ticket_id": "MRL-105373", "created_at": "2026-03-13 08:06", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Star", "imo": "IMO 9436056", "subject": "MV Cobalt Star: BDU fault code E-2634", "description": "After heavy weather the radome on MV Cobalt Star has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105369", "created_at": "2026-03-13 12:35", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Baltic Wave", "imo": "IMO 9122904", "subject": "Credit note request Haeryu Ocean Lines", "description": "We do not recognise line items on the latest invoice for MV Baltic Wave. Can you send a breakdown per service? Regards, Accounts team, Haeryu Ocean Lines.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-15 20:00"}, {"ticket_id": "MRL-105372", "created_at": "2026-03-13 15:25", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Lyra", "imo": "IMO 9717058", "subject": "Spare part request - MT Boreal Lyra", "description": "Below-deck unit on MT Boreal Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-18 14:00"}, {"ticket_id": "MRL-105371", "created_at": "2026-03-13 15:29", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Scarlet Wave", "imo": "IMO 9501100", "subject": "URGENT - MV Scarlet Wave offline", "description": "Good day,\n\nMV Scarlet Wave (IMO 9501100) has no connectivity at all. Antenna status LED red, error E-4357. Vessel in Indian Ocean. Please call the bridge sat phone.\n\nBrgds,\nFleet Ops, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-15 00:00"}, {"ticket_id": "MRL-105367", "created_at": "2026-03-13 19:57", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Amber Guardian", "imo": "IMO 9156864", "subject": "MT Amber Guardian - link keeps dropping since yesterday", "description": "Good day,\n\nPerformance on MT Amber Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-13 11:00"}, {"ticket_id": "MRL-105375", "created_at": "2026-03-13 22:40", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "MV Coral Guardian: complete loss of connectivity", "description": "Complete outage on MV Coral Guardian. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-14 21:00"}, {"ticket_id": "MRL-105378", "created_at": "2026-03-13 22:42", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Master on our vessel () reports very slow internet since Antwerp departure. SNR fluctuating around 5.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-20 08:00"}, {"ticket_id": "MRL-105382", "created_at": "2026-03-14 01:40", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sapphire Current", "imo": "IMO 9194517", "subject": "COMMISSIONING REPORT PENDING - MV SAPPHIRE CURRENT", "description": "When can the install team board MV Sapphire Current in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-22 04:00"}, {"ticket_id": "MRL-105389", "created_at": "2026-03-14 06:18", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Breeze", "imo": "IMO 9146003", "subject": "URGENT - MV SCARLET BREEZE OFFLINE", "description": "Dear support team,\n\nComplete outage on MV Scarlet Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-14 06:00"}, {"ticket_id": "MRL-105388", "created_at": "2026-03-14 07:48", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Meteor", "imo": "IMO 9251353", "subject": "High latency reported by master, MT Austral Meteor", "description": "Performance on MT Austral Meteor degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-22 00:00"}, {"ticket_id": "MRL-105393", "created_at": "2026-03-14 07:59", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Coral Orion", "imo": "IMO 9154218", "subject": "Invoice query - Cantábrico Naviera SA", "description": "Requesting a copy of all invoices for the last quarter for Cantábrico Naviera SA fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-16 04:00"}, {"ticket_id": "MRL-105383", "created_at": "2026-03-14 08:13", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Sirocco Meteor", "imo": "IMO 9609316", "subject": "Question about charges for MV Sirocco Meteor", "description": "The overage charges for MV Sirocco Meteor look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-20 00:00"}, {"ticket_id": "MRL-105386", "created_at": "2026-03-14 09:31", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Spirit", "imo": "IMO 9389332", "subject": "Crew data quota question - MV Levante Spirit", "description": "Crew on MV Levante Spirit cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-15 02:00"}, {"ticket_id": "MRL-105390", "created_at": "2026-03-14 09:53", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Crimson Rigel", "imo": "IMO 9380013", "subject": "CREW DATA QUOTA QUESTION - MV CRIMSON RIGEL", "description": "Hi support team,\n\nCrew wifi on MV Crimson Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nMarine Superintendent, Vestkyst Seismikk AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-20 10:00"}, {"ticket_id": "MRL-105391", "created_at": "2026-03-14 11:24", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Azure Orion", "imo": "IMO 9671773", "subject": "Credit note request Göta Älv Shortsea AB", "description": "Dear support team,\n\nThe overage charges for MV Azure Orion look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-15 06:00"}, {"ticket_id": "MRL-105387", "created_at": "2026-03-14 13:13", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Cobalt Wave", "imo": "IMO 9473808", "subject": "Crew data quota question - MV Cobalt Wave", "description": "Dear support team,\n\nCrew on MV Cobalt Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nDPA, Karpas Maritime Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-20 19:00"}, {"ticket_id": "MRL-105384", "created_at": "2026-03-14 16:25", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Coral Orion", "imo": "IMO 9154218", "subject": "New build connectivity setup Cantábrico Naviera SA", "description": "Commissioning on MV Coral Orion completed last week but we never received the report. Please send.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-16 09:00"}, {"ticket_id": "MRL-105380", "created_at": "2026-03-14 17:49", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Petrel", "imo": "IMO 9172832", "subject": "Activate crew wifi package on MV Arctic Petrel", "description": "Hi support team,\n\nPlease upgrade MV Arctic Petrel to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nDPA, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-18 04:00"}, {"ticket_id": "MRL-105379", "created_at": "2026-03-14 20:15", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Equinox Reef", "imo": "IMO 9283136", "subject": "QUESTION ABOUT CHARGES FOR MT EQUINOX REEF", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MT Equinox Reef. Can you send a breakdown per service? Regards, Accounts team, Polarlys Tank AS.\n\nThanks and regards,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-22 05:00"}, {"ticket_id": "MRL-105381", "created_at": "2026-03-14 21:21", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "We need the crew welfare package activated on our vessel before next crew change in Las Palmas.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-19 03:00"}, {"ticket_id": "MRL-105392", "created_at": "2026-03-14 21:28", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Spirit", "imo": "IMO 9738727", "subject": "Antenna fault on MV Silver Spirit", "description": "After heavy weather the radome on MV Silver Spirit has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-21 06:00"}, {"ticket_id": "MRL-105385", "created_at": "2026-03-14 22:44", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Pioneer", "imo": "IMO 9808596", "subject": "Question about charges for MV Levante Pioneer", "description": "We do not recognise line items on the latest invoice for MV Levante Pioneer. Can you send a breakdown per service? Regards, Accounts team, Göta Älv Shortsea AB.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-17 10:00"}, {"ticket_id": "MRL-105405", "created_at": "2026-03-15 04:04", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Harmattan Petrel", "imo": "IMO 9201164", "subject": "Activate crew wifi package on MV Harmattan Petrel", "description": "MV Harmattan Petrel goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-105399", "created_at": "2026-03-15 04:20", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Baltic Voyager", "imo": "IMO 9252591", "subject": "High latency reported by master, MV Baltic Voyager", "description": "We see repeated link drops on MV Baltic Voyager. Modem log shows error E-4676 every few hours. Vessel currently South Atlantic. ETA next port Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-17 14:00"}, {"ticket_id": "MRL-105406", "created_at": "2026-03-15 04:25", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Horizon", "imo": "IMO 9770957", "subject": "Degraded VSAT performanceo n MV Ostro Horizon", "description": "Hi support team,\n\nMaster on MV Ostro Horizon (IMO 9770957) reports very slow internet since Piraeus departure. SNR fluctuating around 7.0 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-16 20:00"}, {"ticket_id": "MRL-105395", "created_at": "2026-03-15 04:27", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Emerald Star", "imo": "IMO 9222302", "subject": "Slow crew internet on MV Emerald Star", "description": "Hi support team,\n\nCrew on MV Emerald Star cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-20 23:00"}, {"ticket_id": "MRL-105398", "created_at": "2026-03-15 04:31", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Ivory Trader", "imo": "IMO 9830161", "subject": "FV IVORY TRADER: BDU FAULT CODE E-4632", "description": "Below-deck unit on FV Ivory Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-105404", "created_at": "2026-03-15 07:55", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Meridian Star", "imo": "IMO 9384291", "subject": "Suspend service on MV Meridian Star during dry dock", "description": "We need the crew welfare package activated on MV Meridian Star before next crew change in Stavanger.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-17 18:00"}, {"ticket_id": "MRL-105402", "created_at": "2026-03-15 08:22", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Voyager", "imo": "IMO 9896529", "subject": "Crew data quota question - MV Crimson Voyager", "description": "Crew on MV Crimson Voyager cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-19 23:00"}, {"ticket_id": "MRL-105396", "created_at": "2026-03-15 08:48", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "Question about charges for M TSolstice Lagoon", "description": "The overage charges for MT Solstice Lagoon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-19 00:00"}, {"ticket_id": "MRL-105400", "created_at": "2026-03-15 10:10", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "Spare part request - MV Coral Wave", "description": "ETO on MV Coral Wave reports antenna stuck in azimuth, fault code E-7206. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-15 12:00"}, {"ticket_id": "MRL-105407", "created_at": "2026-03-15 12:33", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Emerald Tern", "imo": "IMO 9526617", "subject": "No link on MT Emerald Tern since 0400 UTC", "description": "Hello,\n\nMT Emerald Tern (IMO 9526617) has no connectivity at all. Antenna status LED red, error E-4805. Vessel in Suez Canal. Please call the bridge sat phone.\n\nBest regards,\nTechnical Dept, Polarlys Tank AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-15 14:00"}, {"ticket_id": "MRL-105397", "created_at": "2026-03-15 12:52", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Dawn", "imo": "IMO 9880556", "subject": "Portal access for new ops manager - Gsacogne Gaz Maritime", "description": "Hi support team,\n\nPlease send the current signed contract and SLA annex for Gascogne Gaz Maritime, we cannot locate our copy.\n\nBrgds,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-22 19:00"}, {"ticket_id": "MRL-105403", "created_at": "2026-03-15 18:34", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Scarlet Comet", "imo": "IMO 9873709", "subject": "HIGH LATENCY REPORTED BY MASTER, MV SCARLET COMET", "description": "We see repeated link drops on MV Scarlet Comet. Modem log shows error E-7553 every few hours. Vessel currently Norwegian Sea. ETA next port Santos.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-17 10:00"}, {"ticket_id": "MRL-105394", "created_at": "2026-03-15 19:55", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Onyx Navigator", "imo": "IMO 9364851", "subject": "Spare part request - MT Onyx Navigator", "description": "Below-deck unit on MT Onyx Navigator rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-16 10:00"}, {"ticket_id": "MRL-105401", "created_at": "2026-03-15 21:54", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Beacon", "imo": "IMO 9521887", "subject": "Antenna fault on MV Cobalt Beacon", "description": "After heavy weather the radome on MV Cobalt Beacon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-15 20:00"}, {"ticket_id": "MRL-105409", "created_at": "2026-03-16 00:47", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Levante Horizon", "imo": "IMO 9462914", "subject": "Degraded VSAT performance on MV Levante Horizon", "description": "We see repeated link drops on MV Levante Horizon. Modem log shows error E-6494 every few hours. Vessel currently Baltic Sea. ETA next port Jebel Ali.", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-21 19:00"}, {"ticket_id": "MRL-105422", "created_at": "2026-03-16 01:55", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Albatross", "imo": "IMO 9813228", "subject": "MV Meridian Albatross - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Meridian Albatross. Modem log shows error E-4660 every few hours. Vessel currently North Sea. ETA next port Rotterdam.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-20 01:00"}, {"ticket_id": "MRL-105410", "created_at": "2026-03-16 03:04", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sirocco Beacon", "imo": "IMO 9558701", "subject": "Phishing attempt reported by MT Sirocco Beacon crew", "description": "Master of MT Sirocco Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-20 15:00"}, {"ticket_id": "MRL-105416", "created_at": "2026-03-16 04:02", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Star", "imo": "IMO 9676204", "subject": "Activate crew wifi package on MV Iron Star", "description": "MV Iron Star goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-22 16:00"}, {"ticket_id": "MRL-105421", "created_at": "2026-03-16 05:23", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Sapphire Pioneer", "imo": "IMO 9329198", "subject": "Degraded VSAT performance on MV Sapphire Pioneer", "description": "Master on MV Sapphire Pioneer (IMO 9329198) reports very slow internet since Shanghai departure. SNR fluctuating around 5.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-16 06:00"}, {"ticket_id": "MRL-105413", "created_at": "2026-03-16 06:34", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Zephyr Tern", "imo": "IMO 9745732", "subject": "Degraded VSAT performance on MV Zephyr Tern", "description": "We see repeated link drops on MV Zephyr Tern. Modem log shows error E-2281 every few hours. Vessel currently Mediterranean. ETA next port Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-21 15:00"}, {"ticket_id": "MRL-105417", "created_at": "2026-03-16 10:32", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "Sealink Cyber alert on MV Cobalt Reef", "description": "Master of MV Cobalt Reef reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-17 09:00"}, {"ticket_id": "MRL-105408", "created_at": "2026-03-16 12:46", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Scarlet Beacon", "imo": "IMO 9203394", "subject": "Sealink Cyber alert on MV Scarlet Beacon", "description": "Cyber dashboard raised alert E-8922 for MV Scarlet Beacon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-23 02:00"}, {"ticket_id": "MRL-105412", "created_at": "2026-03-16 13:16", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Boreal Carrier", "imo": "IMO 9419278", "subject": "Spare part request - MV Boreal Carrier", "description": "ETO on MV Boreal Carrier reports antenna stuck in azimuth, fault code E-1488. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-16 07:00"}, {"ticket_id": "MRL-105411", "created_at": "2026-03-16 15:21", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Baltic Altair", "imo": "IMO 9843027", "subject": "Degraded VSAT performance on MV Baltic Altair", "description": "Hi support team,\n\nPerformance on MV Baltic Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-22 05:00"}, {"ticket_id": "MRL-105420", "created_at": "2026-03-16 16:20", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "We do not recognise line items on the latest invoice for MV Cobalt Vega. Can you send a breakdown per service? Regards, Accounts team, Bosphorus Crescent Denizcilik.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-21 02:00"}, {"ticket_id": "MRL-105423", "created_at": "2026-03-16 21:30", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Comet", "imo": "IMO 9610183", "subject": "MV Harmattan Comet: BDU fault code E-6929", "description": "Good day,\n\nAfter heavy weather the radome on MV Harmattan Comet has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-16 16:00"}, {"ticket_id": "MRL-105415", "created_at": "2026-03-16 22:29", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Spirit", "imo": "IMO 9300544", "subject": "Invoice query - Melita Bulk Carriers", "description": "We do not recognise line items on the latest invoice for MV Solstice Spirit. Can you send a breakdown per service? Regards, Accounts team, Melita Bulk Carriers.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-24 11:00"}, {"ticket_id": "MRL-105414", "created_at": "2026-03-16 22:52", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "Crew data quota question - MV Coral Albatross", "description": "Crew on MV Coral Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105424", "created_at": "2026-03-16 23:03", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Star", "imo": "IMO 9507336", "subject": "Activate crew wifi package on MV Arctic Star", "description": "Please upgrade MV Arctic Star to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-20 23:00"}, {"ticket_id": "MRL-105418", "created_at": "2026-03-16 23:53", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Solstice Tide", "imo": "IMO 9333462", "subject": "Antenna fault on MT Solstice Tide", "description": "ETO on MT Solstice Tide reports antenna stuck in azimuth, fault code E-6635. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-17 00:00"}, {"ticket_id": "MRL-105419", "created_at": "2026-03-16 23:53", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Aurora Carrier", "imo": "IMO 9735660", "subject": "Coverage question RedS ea", "description": "Good day,\n\nDo you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nDPA, Riau Straits Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-24 11:00"}, {"ticket_id": "MRL-105437", "created_at": "2026-03-17 00:05", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "Activate crew wifi package on MV Harmattan Dawn", "description": "We need the crew welfare package activated on MV Harmattan Dawn before next crew change in Jebel Ali.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-25 00:00"}, {"ticket_id": "MRL-105432", "created_at": "2026-03-17 00:59", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Beacon", "imo": "IMO 9353448", "subject": "INVOICE QUERY - KATTEGAT CONTAINER LINE", "description": "The overage charges for MV Nordic Beacon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-22 22:00"}, {"ticket_id": "MRL-105435", "created_at": "2026-03-17 01:55", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Invoice query - Haeryu Ocean Lines", "description": "Requesting a copy of all invoices for the last quarter for Haeryu Ocean Lines fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-19 06:00"}, {"ticket_id": "MRL-105427", "created_at": "2026-03-17 03:11", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Coral Rigel", "imo": "IMO 9269336", "subject": "Portal access for new ops manager - Lofoten Havfiske AS", "description": "Hello,\n\nOur new operations manager needs portal access for the Lofoten Havfiske AS fleet. Can you set up an account?\n\nThanks and regards,\nMarine Superintendent, Lofoten Havfiske AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-21 13:00"}, {"ticket_id": "MRL-105436", "created_at": "2026-03-17 04:34", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Master on our vessel () reports very slow internet since Colombo departure. SNR fluctuating around 8.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-17 17:00"}, {"ticket_id": "MRL-105430", "created_at": "2026-03-17 06:58", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Ivory Dawn", "imo": "IMO 9100530", "subject": "No link on MV Ivory Dawn since 0400 UTC", "description": "MV Ivory Dawn (IMO 9100530) has no connectivity at all. Antenna status LED red, error E-3459. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-17 12:00"}, {"ticket_id": "MRL-105433", "created_at": "2026-03-17 08:57", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "High latency reported by master, MV Silver Meteor", "description": "We see repeated link drops on MV Silver Meteor. Modem log shows error E-8567 every few hours. Vessel currently Mediterranean. ETA next port Singapore.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-18 15:00"}, {"ticket_id": "MRL-105428", "created_at": "2026-03-17 09:03", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Voyager", "imo": "IMO 9100164", "subject": "High latency reported by master, MV Equinox Voyager", "description": "We see repeated link drops on MV Equinox Voyager. Modem log shows error E-7833 every few hours. Vessel currently South China Sea. ETA next port Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-17 09:00"}, {"ticket_id": "MRL-105434", "created_at": "2026-03-17 11:04", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Crest", "imo": "IMO 9705770", "subject": "Slow crew internet on MV Mistral Crest", "description": "Captain of MV Mistral Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-20 18:00"}, {"ticket_id": "MRL-105426", "created_at": "2026-03-17 12:55", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Scarlet Orion", "imo": "IMO 9279824", "subject": "Crew data quota question - MV Scarlet Orion", "description": "Crew wifi on MV Scarlet Orion unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-23 02:00"}, {"ticket_id": "MRL-105431", "created_at": "2026-03-17 14:24", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "MV Arctic Meteor: complete loss of connectivity", "description": "MV Arctic Meteor (IMO 9191620) has no connectivity at all. Antenna status LED red, error E-4998. Vessel in Suez Canal. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-17 10:00"}, {"ticket_id": "MRL-105440", "created_at": "2026-03-17 17:08", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vessel", "description": "Cyber dashboard raised alert E-2081 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-20 05:00"}, {"ticket_id": "MRL-105438", "created_at": "2026-03-17 18:27", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Spare part request - MV Amber Dawn", "description": "ETO on MV Amber Dawn reports antenna stuck in azimuth, fault code E-1726. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-105425", "created_at": "2026-03-17 19:53", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "Contract documents request - Agulhas Current Shipping", "description": "Our new operations manager needs portal access for the Agulhas Current Shipping fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-19 15:00"}, {"ticket_id": "MRL-105429", "created_at": "2026-03-17 21:29", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Tramontane Vega", "imo": "IMO 9389617", "subject": "MT Tramontane Vega: slow connection and packet loss", "description": "Performance on MT Tramontane Vega degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-18 17:00"}, {"ticket_id": "MRL-105439", "created_at": "2026-03-17 23:19", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Amber Guardian", "imo": "IMO 9156864", "subject": "CREDIT NOTE REQUEST POLARLYS TANK AS", "description": "We do not recognise line items on the latest invoice for MT Amber Guardian. Can you send a breakdown per service? Regards, Accounts team, Polarlys Tank AS.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-21 12:00"}, {"ticket_id": "MRL-105447", "created_at": "2026-03-18 01:19", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Sirocco Meteor", "imo": "IMO 9609316", "subject": "Plan change request for MV Sirocco Meteor", "description": "Hello,\n\nMV Sirocco Meteor goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nDPA, Adriatic Sun Ferries", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-23 11:00"}, {"ticket_id": "MRL-105442", "created_at": "2026-03-18 03:45", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Suspicious traffic flagged - MT Nordic Beacon", "description": "Master of MT Nordic Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105449", "created_at": "2026-03-18 04:16", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Solstice Reef", "imo": "IMO 9506851", "subject": "Suspend service on MV Solstice Reef during dry dock", "description": "MV Solstice Reef goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-25 15:00"}, {"ticket_id": "MRL-105443", "created_at": "2026-03-18 07:58", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Golden Horizon", "imo": "IMO 9431757", "subject": "Crew data quota question - MV Golden Horizon", "description": "Crew wifi on MV Golden Horizon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-23 04:00"}, {"ticket_id": "MRL-105446", "created_at": "2026-03-18 13:12", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Guardian", "imo": "IMO 9485801", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - ELBSTROM REEDEREI GMBH", "description": "Please send the current signed contract and SLA annex for Elbstrom Reederei GmbH, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-23 11:00"}, {"ticket_id": "MRL-105445", "created_at": "2026-03-18 17:43", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Reef", "imo": "IMO 9362310", "subject": "MV Aurora Reef: slow connection and packet loss", "description": "We see repeated link drops on MV Aurora Reef. Modem log shows error E-1356 every few hours. Vessel currently Baltic Sea. ETA next port Tanjung Pelepas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-19 02:00"}, {"ticket_id": "MRL-105448", "created_at": "2026-03-18 20:22", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "Suspend service on MT Boreal Orion during dry dock", "description": "Please upgrade MT Boreal Orion to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-23 05:00"}, {"ticket_id": "MRL-105441", "created_at": "2026-03-18 20:41", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Silver Petrel", "imo": "IMO 9793038", "subject": "High latency reported by master, MV Silver Petrel", "description": "Performance on MV Silver Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-19 06:00"}, {"ticket_id": "MRL-105444", "created_at": "2026-03-18 21:02", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Tern", "imo": "IMO 9564865", "subject": "High latency reported by master, MV Baltic Tern", "description": "Master on MV Baltic Tern (IMO 9564865) reports very slow internet since Santos departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-26 03:00"}, {"ticket_id": "MRL-105460", "created_at": "2026-03-19 02:00", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Lagoon", "imo": "IMO 9356787", "subject": "MV Coral Lagoon: slow connection and packet loss", "description": "Master on MV Coral Lagoon (IMO 9356787) reports very slow internet since Antwerp departure. SNR fluctuating around 8.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-20 08:00"}, {"ticket_id": "MRL-105450", "created_at": "2026-03-19 04:41", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "Credit note request Botnia Ice Class Oy", "description": "The overage charges for MV Mistral Tern look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-27 14:00"}, {"ticket_id": "MRL-105465", "created_at": "2026-03-19 05:48", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-19 07:00"}, {"ticket_id": "MRL-105459", "created_at": "2026-03-19 06:37", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Current", "imo": "IMO 9223112", "subject": "Commissioning report pending - MV Ivory Current", "description": "We are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-25 13:00"}, {"ticket_id": "MRL-105453", "created_at": "2026-03-19 07:03", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Horizon", "imo": "IMO 9539339", "subject": "Question about charges for MV Boreal Horizon", "description": "The overage charges for MV Boreal Horizon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-28 08:00"}, {"ticket_id": "MRL-105461", "created_at": "2026-03-19 07:13", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "URGENT - MV Harmattan Meteor offline", "description": "Complete outage on MV Harmattan Meteor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-20 20:00"}, {"ticket_id": "MRL-105458", "created_at": "2026-03-19 08:13", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Crimson Rigel", "imo": "IMO 9380013", "subject": "High latency reported by master, MV Crimson Rigel", "description": "Master on MV Crimson Rigel (IMO 9380013) reports very slow internet since Busan departure. SNR fluctuating around 8.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-20 16:00"}, {"ticket_id": "MRL-105452", "created_at": "2026-03-19 09:15", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Horizon", "imo": "IMO 9212242", "subject": "Slow crew internet on MT Baltic Horizon", "description": "Captain of MT Baltic Horizon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-23 10:00"}, {"ticket_id": "MRL-105455", "created_at": "2026-03-19 09:46", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "MV Azure Pioneer: slow connection and packet loss", "description": "Master on MV Azure Pioneer (IMO 9571404) reports very slow internet since Aberdeen departure. SNR fluctuating around 8.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-20 15:00"}, {"ticket_id": "MRL-105464", "created_at": "2026-03-19 11:50", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Polar Falcon", "imo": "IMO 9616905", "subject": "New build connectivity setup Frisia Nordsee Bereederung", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-24 07:00"}, {"ticket_id": "MRL-105451", "created_at": "2026-03-19 12:36", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Coral Meteor", "imo": "IMO 9873773", "subject": "Sealink Cyber alert on MV Coral Meteor", "description": "Master of MV Coral Meteor reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-20 12:00"}, {"ticket_id": "MRL-105454", "created_at": "2026-03-19 14:52", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Comet", "imo": "IMO 9497062", "subject": "MT Equinox Comet: complete loss of connectivity", "description": "Complete outage on MT Equinox Comet. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-19 07:00"}, {"ticket_id": "MRL-105456", "created_at": "2026-03-19 14:55", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Crimson Navigator", "imo": "IMO 9605803", "subject": "Plan change request for MV Crimson Navigator", "description": "We need the crew welfare package activated on MV Crimson Navigator before next crew change in Tanjung Pelepas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-24 15:00"}, {"ticket_id": "MRL-105457", "created_at": "2026-03-19 15:27", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Contract documents request - Haeryu Ocean Lines", "description": "Our new operations manager needs portal access for the Haeryu Ocean Lines fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-27 21:00"}, {"ticket_id": "MRL-105462", "created_at": "2026-03-19 21:32", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Ostro Vega", "imo": "IMO 9177882", "subject": "Question about charges for MV Ostro Vega", "description": "The overage charges for MV Ostro Vega look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105463", "created_at": "2026-03-19 23:57", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Voyager", "imo": "IMO 9100164", "subject": "Slow crew internet on MV Equinox Voyager", "description": "Crew wifi on MV Equinox Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-22 04:00"}, {"ticket_id": "MRL-105476", "created_at": "2026-03-20 01:12", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Silver Voyager", "imo": "IMO 9652911", "subject": "Slow crew internet on FV Silver Voyager", "description": "Dear support team,\n\nCaptain of FV Silver Voyager asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nDPA, Celtic Sea Trawlers Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-28 01:00"}, {"ticket_id": "MRL-105471", "created_at": "2026-03-20 02:51", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Iron Tide", "imo": "IMO 9622045", "subject": "Credit note request Levantine Crescent Shipping", "description": "The overage charges for MT Iron Tide look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-26 03:00"}, {"ticket_id": "MRL-105466", "created_at": "2026-03-20 11:09", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "SPARE PART REQUEST - MV EQUINOX DAWN", "description": "Hello,\n\nETO on MV Equinox Dawn reports antenna stuck in azimuth, fault code E-6542. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nThanks and regards,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-20 10:00"}, {"ticket_id": "MRL-105472", "created_at": "2026-03-20 11:48", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Onyx Falcon", "imo": "IMO 9599822", "subject": "Plan change request for MV Onyx Falcon", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Onyx Falcon before next crew change in Shanghai.\n\nBest regards,\nDPA, Riau Straits Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-24 20:00"}, {"ticket_id": "MRL-105473", "created_at": "2026-03-20 15:42", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Aurora Meteor", "imo": "IMO 9871787", "subject": "Phishing attempt reported by MV Aurora Meteor crew", "description": "Cyber dashboard raised alert E-9356 for MV Aurora Meteor: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-27 17:00"}, {"ticket_id": "MRL-105467", "created_at": "2026-03-20 16:34", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Current", "imo": "IMO 9323704", "subject": "URGENT - MV POLAR CURRENT OFFLINE", "description": "Complete outage on MV Polar Current. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-21 19:00"}, {"ticket_id": "MRL-105468", "created_at": "2026-03-20 19:54", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Baltic Carrier", "imo": "IMO 9677662", "subject": "Question about charges for MV Baltic Carrier", "description": "We do not recognise line items on the latest invoice for MV Baltic Carrier. Can you send a breakdown per service? Regards, Accounts team, Botnia Ice Class Oy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-23 20:00"}, {"ticket_id": "MRL-105475", "created_at": "2026-03-20 20:20", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Equinox Reef", "imo": "IMO 9283136", "subject": "Question abotu charges for MT Equinox Reef", "description": "We do not recognise line items on the latest invoice for MT Equinox Reef. Can you send a breakdown per service? Regards, Accounts team, Polarlys Tank AS.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-25 10:00"}, {"ticket_id": "MRL-105474", "created_at": "2026-03-20 21:02", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Altair", "imo": "IMO 9608829", "subject": "High latency reported by master, MV Kystfjord Altair", "description": "Performance on MV Kystfjord Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-21 07:00"}, {"ticket_id": "MRL-105469", "created_at": "2026-03-20 21:32", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Tramontane Meteor", "imo": "IMO 9612739", "subject": "MT Tramontane Meteor: slow connetcion and packet loss", "description": "Dear support team,\n\nMaster on MT Tramontane Meteor (IMO 9612739) reports very slow internet since Colombo departure. SNR fluctuating around 8.0 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-20 16:00"}, {"ticket_id": "MRL-105470", "created_at": "2026-03-20 23:08", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Zephyr Reef", "imo": "IMO 9609562", "subject": "Invoice query - Celtic Sea Trawlers Ltd", "description": "Requesting a copy of all invoices for the last quarter for Celtic Sea Trawlers Ltd fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-29 09:00"}, {"ticket_id": "MRL-105487", "created_at": "2026-03-21 02:31", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Guardian", "imo": "IMO 9485801", "subject": "New build connectivity setup Elbstrom Reederei GmbH", "description": "Commissioning on MV Crimson Guardian completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-24 15:00"}, {"ticket_id": "MRL-105489", "created_at": "2026-03-21 03:24", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Sirocco Spirit", "imo": "IMO 9578646", "subject": "Phishing attempt reported by MV Sirocco Spirit crew", "description": "Cyber dashboard raised alert E-8214 for MV Sirocco Spirit: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-23 21:00"}, {"ticket_id": "MRL-105480", "created_at": "2026-03-21 04:22", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-25 09:00"}, {"ticket_id": "MRL-105483", "created_at": "2026-03-21 05:18", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Silver Navigator", "imo": "IMO 9494424", "subject": "Slow crew internet on MV Silver Navigator", "description": "Crew wifi on MV Silver Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-26 23:00"}, {"ticket_id": "MRL-105482", "created_at": "2026-03-21 08:36", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Crest", "imo": "IMO 9705770", "subject": "Commissioning report pending - MV Mistral Crest", "description": "When can the install team board MV Mistral Crest in Colombo? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-24 03:00"}, {"ticket_id": "MRL-105478", "created_at": "2026-03-21 11:31", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Guardian", "imo": "IMO 9882073", "subject": "INSTALLATION SCHEDULE FOR MV BALTIC GUARDIAN", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.\n\nBest regards,\nFleet Ops, Baltic Amber Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-24 20:00"}, {"ticket_id": "MRL-105481", "created_at": "2026-03-21 11:46", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "Activate crew wifi package on MV Iron Pioneer", "description": "We need the crew welfare package activated on MV Iron Pioneer before next crew change in Santos.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-25 05:00"}, {"ticket_id": "MRL-105486", "created_at": "2026-03-21 12:19", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "MV Emerald Horizon: BDU fault code E-4569", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Emerald Horizon has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-25 00:00"}, {"ticket_id": "MRL-105484", "created_at": "2026-03-21 12:21", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Atoll", "imo": "IMO 9651010", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV BALTIC ATOLL", "description": "Hello,\n\nMaster of MV Baltic Atoll reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nMarine Superintendent, Baltic Amber Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-27 07:00"}, {"ticket_id": "MRL-105491", "created_at": "2026-03-21 12:33", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Cobalt Wave", "imo": "IMO 9473808", "subject": "Plan change request for MV Cobalt Wave", "description": "MV Cobalt Wave goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-29 15:00"}, {"ticket_id": "MRL-105490", "created_at": "2026-03-21 14:34", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Scarlet Comet", "imo": "IMO 9873709", "subject": "Slow crew internet on MV Scarlet Comet", "description": "Crew on MV Scarlet Comet cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-24 04:00"}, {"ticket_id": "MRL-105488", "created_at": "2026-03-21 14:45", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Silver Current", "imo": "IMO 9154232", "subject": "Spare part request - MV Silevr Current", "description": "After heavy weather the radome on MV Silver Current has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-27 00:00"}, {"ticket_id": "MRL-105492", "created_at": "2026-03-21 16:13", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "Plan change request for MV Onyx Altair", "description": "MV Onyx Altair goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-23 10:00"}, {"ticket_id": "MRL-105477", "created_at": "2026-03-21 17:40", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Petrel", "imo": "IMO 9625126", "subject": "Spare part request - MT Boreal Petrel", "description": "Hello,\n\nETO on MT Boreal Petrel reports antenna stuck in azimuth, fault code E-8849. Manual repointing works temporarily. Requesting service visit in Colombo.\n\nBest regards,\nTechnical Dept, Polarlys Tank AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-21 23:00"}, {"ticket_id": "MRL-105479", "created_at": "2026-03-21 17:58", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vessel", "description": "Dear support team,\n\nCyber dashboard raised alert E-5335 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-21 09:00"}, {"ticket_id": "MRL-105485", "created_at": "2026-03-21 21:15", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Albatross", "imo": "IMO 9713246", "subject": "Degraded VSAT performance on MV Solstice Albatross", "description": "Performance on MV Solstice Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-21 20:00"}, {"ticket_id": "MRL-105493", "created_at": "2026-03-22 01:41", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Horizon", "imo": "IMO 9770957", "subject": "Plan change request for MV Ostro Horizon", "description": "Please upgrade MV Ostro Horizon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-28 03:00"}, {"ticket_id": "MRL-105494", "created_at": "2026-03-22 02:21", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Arctic Breeze", "imo": "IMO 9876426", "subject": "MV Arctic Breeze: slow connection and packet loss", "description": "Performance on MV Arctic Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-29 05:00"}, {"ticket_id": "MRL-105497", "created_at": "2026-03-22 03:43", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Solstice Breeze", "imo": "IMO 9593476", "subject": "Degraded VSAT performance on MT Solstice Breeze", "description": "Performance on MT Solstice Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-23 06:00"}, {"ticket_id": "MRL-105502", "created_at": "2026-03-22 05:44", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Tramontane Orion", "imo": "IMO 9808912", "subject": "MV Tramontane Orion: BDU fault code E-6338", "description": "ETO on MV Tramontane Orion reports antenna stuck in azimuth, fault code E-5322. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-22 20:00"}, {"ticket_id": "MRL-105496", "created_at": "2026-03-22 08:36", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "Invoice query - Göta Älv Shortsea AB", "description": "We do not recognise line items on the latest invoice for MV Cobalt Reef. Can you send a breakdown per service? Regards, Accounts team, Göta Älv Shortsea AB.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-24 06:00"}, {"ticket_id": "MRL-105498", "created_at": "2026-03-22 09:50", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Question about charges for MV Kystfjord Draco", "description": "Good day,\n\nThe overage charges for MV Kystfjord Draco look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-26 21:00"}, {"ticket_id": "MRL-105500", "created_at": "2026-03-22 12:37", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Iron Orion", "imo": "IMO 9614476", "subject": "Suspend service on MV Iron Orion during dry dock", "description": "Please upgrade MV Iron Orion to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-24 09:00"}, {"ticket_id": "MRL-105501", "created_at": "2026-03-22 16:12", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "HIGH LATENCY REPORTED BY MASTER, MT MISTRAL VOYAGER", "description": "Performance on MT Mistral Voyager degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-29 02:00"}, {"ticket_id": "MRL-105499", "created_at": "2026-03-22 18:55", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "MV Mistral Falcon: BDU fault code E-7557", "description": "Hello,\n\nETO on MV Mistral Falcon reports antenna stuck in azimuth, fault code E-8106. Manual repointing works temporarily. Requesting service visit in Valletta.\n\nThanks and regards,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-22 06:00"}, {"ticket_id": "MRL-105503", "created_at": "2026-03-22 22:20", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Albatross", "imo": "IMO 9181376", "subject": "Contract documents request - Waddenzee Offshore BV", "description": "Please send the current signed contract and SLA annex for Waddenzee Offshore BV, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-26 23:00"}, {"ticket_id": "MRL-105495", "created_at": "2026-03-22 23:10", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Trader", "imo": "IMO 9497983", "subject": "MV Zephyr Trader: slow connection and packet loss", "description": "Performance on MV Zephyr Trader degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-23 21:00"}, {"ticket_id": "MRL-105508", "created_at": "2026-03-23 03:00", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "MV Polar Albatross - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Polar Albatross. Modem log shows error E-2840 every few hours. Vessel currently Red Sea. ETA next port Santos.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-24 22:00"}, {"ticket_id": "MRL-105511", "created_at": "2026-03-23 03:03", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Ivory Dawn", "imo": "IMO 9100530", "subject": "MV Ivory Dawn - link keeps dropping since yesterday", "description": "Hi support team,\n\nWe see repeated link drops on MV Ivory Dawn. Modem log shows error E-8541 every few hours. Vessel currently Red Sea. ETA next port Hamburg.\n\nThanks and regards,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-23 21:00"}, {"ticket_id": "MRL-105514", "created_at": "2026-03-23 05:46", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Beacon", "imo": "IMO 9353448", "subject": "Contract documents request - Kattegat Container Line", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Kattegat Container Line fleet. Can you set up an account?\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-30 07:00"}, {"ticket_id": "MRL-105515", "created_at": "2026-03-23 05:59", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "Installation schedule for MV Coral Rigel", "description": "We are adding a newbuild to the fleet, delivery 2026-02. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-01 15:00"}, {"ticket_id": "MRL-105507", "created_at": "2026-03-23 08:17", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "FV Equinox Navigator: slow connection and packet loss", "description": "Master on FV Equinox Navigator (IMO 9595838) reports very slow internet since Busan departure. SNR fluctuating around 4.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-30 03:00"}, {"ticket_id": "MRL-105510", "created_at": "2026-03-23 09:45", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Emerald Spirit", "imo": "IMO 9816361", "subject": "Crew data quota question - MV Emerald Spirit", "description": "Crew on MV Emerald Spirit cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-26 01:00"}, {"ticket_id": "MRL-105513", "created_at": "2026-03-23 11:12", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Tramontane Breeze", "imo": "IMO 9864710", "subject": "Slow crew internet on MT Tramontane Breeze", "description": "Captain of MT Tramontane Breeze asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-25 09:00"}, {"ticket_id": "MRL-105506", "created_at": "2026-03-23 13:48", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Beacon", "imo": "IMO 9109122", "subject": "Suspicious traffic flagged - MV Coral Beacon", "description": "Master of MV Coral Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-24 11:00"}, {"ticket_id": "MRL-105505", "created_at": "2026-03-23 14:54", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Al Mirfa Offshore Marine.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-24 23:00"}, {"ticket_id": "MRL-105512", "created_at": "2026-03-23 17:15", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Coral Comet", "imo": "IMO 9297101", "subject": "Degraded VSAT performance on MV Coral Comet", "description": "Performance on MV Coral Comet degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-29 08:00"}, {"ticket_id": "MRL-105509", "created_at": "2026-03-23 17:41", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "Invoice query - Haeryu Ocean Lines", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Haeryu Ocean Lines.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-31 15:00"}, {"ticket_id": "MRL-105504", "created_at": "2026-03-23 22:00", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Pioneer", "imo": "IMO 9632167", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV CRIMSON PIONEER", "description": "We need the crew welfare package activated on MV Crimson Pioneer before next crew change in Piraeus.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-28 01:00"}, {"ticket_id": "MRL-105531", "created_at": "2026-03-24 00:34", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "Crew wifi vouchers not working on MV Solstice Wave", "description": "Crew on MV Solstice Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-01 06:00"}, {"ticket_id": "MRL-105519", "created_at": "2026-03-24 01:57", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-01 03:00"}, {"ticket_id": "MRL-105527", "created_at": "2026-03-24 04:14", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Current", "imo": "IMO 9360726", "subject": "New build connectivity setup Levantine Crescent Shipping", "description": "Commissioning on MT Arctic Current completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-25 09:00"}, {"ticket_id": "MRL-105521", "created_at": "2026-03-24 07:55", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Lagoon", "imo": "IMO 9375329", "subject": "Slow crew internet on MV Tramontane Lagoon", "description": "Captain of MV Tramontane Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-01 08:00"}, {"ticket_id": "MRL-105520", "created_at": "2026-03-24 08:26", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Tramontane Altair", "imo": "IMO 9338876", "subject": "Coverage question Gulf of Aden", "description": "Please send the current signed contract and SLA annex for Bosphorus Crescent Denizcilik, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-27 23:00"}, {"ticket_id": "MRL-105528", "created_at": "2026-03-24 08:56", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "Crew data quota question - MV Arctic Albatross", "description": "Good day,\n\nCrew on MV Arctic Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nDPA, Karpas Maritime Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-01 15:00"}, {"ticket_id": "MRL-105517", "created_at": "2026-03-24 11:04", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Baltic Star", "imo": "IMO 9278521", "subject": "Portal access for new ops manager - Kattegat Container Line", "description": "Our new operations manager needs portal access for the Kattegat Container Line fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-30 05:00"}, {"ticket_id": "MRL-105530", "created_at": "2026-03-24 11:31", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "Spare part request - MV Coral Voyager", "description": "ETO on MV Coral Voyager reports antenna stuck in azimuth, fault code E-1259. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-25 09:00"}, {"ticket_id": "MRL-105524", "created_at": "2026-03-24 12:06", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Mistral Voyager", "imo": "IMO 9259953", "subject": "Installation schedule for MV Mistral Voyager", "description": "Commissioning on MV Mistral Voyager completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-28 17:00"}, {"ticket_id": "MRL-105529", "created_at": "2026-03-24 18:22", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "Spare part request - MV Golden Pioneer", "description": "ETO on MV Golden Pioneer reports antenna stuck in azimuth, fault code E-3860. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-24 20:00"}, {"ticket_id": "MRL-105523", "created_at": "2026-03-24 18:53", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Arctic Atoll", "imo": "IMO 9343065", "subject": "MV Arctic Atoll: complete loss of connectivity", "description": "Complete outage on MV Arctic Atoll. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-24 23:00"}, {"ticket_id": "MRL-105522", "created_at": "2026-03-24 18:57", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Scarlet Falcon", "imo": "IMO 9718624", "subject": "Antenna fault on MV Scarlet Falcon", "description": "ETO on MV Scarlet Falcon reports antenna stuck in azimuth, fault code E-3213. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-28 12:00"}, {"ticket_id": "MRL-105526", "created_at": "2026-03-24 18:58", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "Installation schedule for MV Meridian Petrel", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-25 08:00"}, {"ticket_id": "MRL-105518", "created_at": "2026-03-24 19:06", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "Activate crew wifi package on MV Ostro Meteor", "description": "We need the crew welfare package activated on MV Ostro Meteor before next crew change in Cape Town.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-27 02:00"}, {"ticket_id": "MRL-105525", "created_at": "2026-03-24 19:14", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Breeze", "imo": "IMO 9519171", "subject": "Portal access for new ops manager - Levantine Crescent Shipping", "description": "Do you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-30 16:00"}, {"ticket_id": "MRL-105516", "created_at": "2026-03-24 22:30", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Vega", "imo": "IMO 9806328", "subject": "Portal access for new ops manager - Aegean Meltemi Lines", "description": "Please send the current signed contract and SLA annex for Aegean Meltemi Lines, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-26 11:00"}, {"ticket_id": "MRL-105543", "created_at": "2026-03-25 00:19", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "High latency reported by master, MV Kystfjord Sirius", "description": "We see repeated link drops on MV Kystfjord Sirius. Modem log shows error E-4512 every few hours. Vessel currently Arabian Sea. ETA next port Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-26 03:00"}, {"ticket_id": "MRL-105542", "created_at": "2026-03-25 00:30", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Navigator", "imo": "IMO 9108128", "subject": "PLAN CHANGE REQUEST FOR MT AUSTRAL NAVIGATOR", "description": "Dear support team,\n\nWe need the crew welfare package activated on MT Austral Navigator before next crew change in Rotterdam.\n\nBest regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-03 13:00"}, {"ticket_id": "MRL-105536", "created_at": "2026-03-25 03:35", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Sirocco Rigel", "imo": "IMO 9396892", "subject": "MV Sirocco Rigel - link keeps dropping since yesterday", "description": "Performance on MV Sirocco Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-31 16:00"}, {"ticket_id": "MRL-105546", "created_at": "2026-03-25 04:17", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Reef", "imo": "IMO 9447495", "subject": "Degraded VSAT performance on MV Baltic Reef", "description": "Master on MV Baltic Reef (IMO 9447495) reports very slow internet since Rotterdam departure. SNR fluctuating around 5.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-25 12:00"}, {"ticket_id": "MRL-105545", "created_at": "2026-03-25 04:32", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Hello,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Pearl Dhow Shipping WLL", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-27 00:00"}, {"ticket_id": "MRL-105544", "created_at": "2026-03-25 06:00", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Austral Tide", "imo": "IMO 9423877", "subject": "Commissioning report pending - MV Austral Tide", "description": "When can the install team board MV Austral Tide in Cape Town? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-29 03:00"}, {"ticket_id": "MRL-105532", "created_at": "2026-03-25 06:09", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "Contract documents request - Konkan Coast Carriers", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Konkan Coast Carriers, we cannot locate our copy.\n\nBest regards,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-31 11:00"}, {"ticket_id": "MRL-105539", "created_at": "2026-03-25 06:47", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "High latency reported by masetr, our vessel", "description": "Dear support team,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Ligurian Star Cruises", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-26 16:00"}, {"ticket_id": "MRL-105541", "created_at": "2026-03-25 07:17", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Nordic Breeze", "imo": "IMO 9629990", "subject": "Plan change request for MV Nordic Breeze", "description": "Please upgrade MV Nordic Breeze to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-27 18:00"}, {"ticket_id": "MRL-105537", "created_at": "2026-03-25 07:46", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "Slow crew internet on MT Nordic Tide", "description": "Captain of MT Nordic Tide asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-02 17:00"}, {"ticket_id": "MRL-105535", "created_at": "2026-03-25 09:25", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "Good day,\n\nWhen can the install team board our vessel in Tanjung Pelepas? Vessel alongside for 5 days from Monday.\n\nBrgds,\nDPA, Armor Atlantique Armement", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-02 05:00"}, {"ticket_id": "MRL-105533", "created_at": "2026-03-25 12:06", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "SUSPICIOUS TRAFFIC FLAGGED - OUR VESSEL", "description": "Cyber dashboard raised alert E-5454 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-29 01:00"}, {"ticket_id": "MRL-105547", "created_at": "2026-03-25 14:29", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Cobalt Current", "imo": "IMO 9889540", "subject": "Degraded VSAT performance on MV Cobalt Current", "description": "Hi support team,\n\nMaster on MV Cobalt Current (IMO 9889540) reports very slow internet since Stavanger departure. SNR fluctuating around 7.2 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-28 23:00"}, {"ticket_id": "MRL-105548", "created_at": "2026-03-25 15:04", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "We see repeated link drops on our vessel. Modem log shows error E-5762 every few hours. Vessel currently Mediterranean. ETA next port Busan.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-02 19:00"}, {"ticket_id": "MRL-105550", "created_at": "2026-03-25 17:00", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Golden Dawn", "imo": "IMO 9302231", "subject": "Antenna fault on MV Golden Dawn", "description": "After heavy weather the radome on MV Golden Dawn has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105538", "created_at": "2026-03-25 17:25", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "Slow crew internet on MV Amber Meteor", "description": "Captain of MV Amber Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-01 23:00"}, {"ticket_id": "MRL-105534", "created_at": "2026-03-25 20:28", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - AGULHAS CURRENT SHIPPING", "description": "Please send the current signed contract and SLA annex for Agulhas Current Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-02 09:00"}, {"ticket_id": "MRL-105549", "created_at": "2026-03-25 21:21", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Master on our vessel () reports very slow internet since Hamburg departure. SNR fluctuating around 4.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-03 09:00"}, {"ticket_id": "MRL-105540", "created_at": "2026-03-25 21:26", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "MV Baltic Trader: BDU fault code E-5009", "description": "ETO on MV Baltic Trader reports antenna stuck in azimuth, fault code E-3740. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-25 21:00"}, {"ticket_id": "MRL-105556", "created_at": "2026-03-26 00:21", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Equinox Tern", "imo": "IMO 9746607", "subject": "Crew wifi vouchers not working on MV Equinox Tern", "description": "Captain of MV Equinox Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-30 21:00"}, {"ticket_id": "MRL-105562", "created_at": "2026-03-26 02:47", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Comet", "imo": "IMO 9588794", "subject": "Activate crew wifi package on MV Zephyr Comet", "description": "Hello,\n\nMV Zephyr Comet goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105561", "created_at": "2026-03-26 03:12", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Atoll", "imo": "IMO 9159488", "subject": "Suspicious traffic flagged - MV Emerald Atoll", "description": "Cyber dashboard raised alert E-3396 for MV Emerald Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-27 19:00"}, {"ticket_id": "MRL-105554", "created_at": "2026-03-26 04:14", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Azure Orion", "imo": "IMO 9671773", "subject": "Crew data quota question - MV Azure Orion", "description": "Hi support team,\n\nCrew on MV Azure Orion cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nFleet Ops, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-29 05:00"}, {"ticket_id": "MRL-105559", "created_at": "2026-03-26 05:14", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Current", "imo": "IMO 9223112", "subject": "Credit note request Elbstrom Reederei GmbH", "description": "Requesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-03 15:00"}, {"ticket_id": "MRL-105551", "created_at": "2026-03-26 05:17", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Plan change request for MT Nordic Beacon", "description": "MT Nordic Beacon goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-04-03 04:00"}, {"ticket_id": "MRL-105555", "created_at": "2026-03-26 09:07", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Spirit", "imo": "IMO 9765641", "subject": "Contract documents request - Cantábrico Naviera SA", "description": "Our new operations manager needs portal access for the Cantábrico Naviera SA fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-31 16:00"}, {"ticket_id": "MRL-105553", "created_at": "2026-03-26 09:24", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "FV Golden Current: slow connection and packet loss", "description": "Master on FV Golden Current (IMO 9274915) reports very slow internet since Aberdeen departure. SNR fluctuating around 8.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-30 20:00"}, {"ticket_id": "MRL-105552", "created_at": "2026-03-26 13:05", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "MV Golden Altair: slow connection and packet loss", "description": "Performance on MV Golden Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-26 22:00"}, {"ticket_id": "MRL-105558", "created_at": "2026-03-26 16:15", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Rigel", "imo": "IMO 9820764", "subject": "Suspend service on MV Kystfjord Rigel during dry dock", "description": "Please upgrade MV Kystfjord Rigel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-30 02:00"}, {"ticket_id": "MRL-105557", "created_at": "2026-03-26 20:02", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Star", "imo": "IMO 9276298", "subject": "Installation schedule for MV Equinox Star", "description": "Dear support team,\n\nWhen can the install team board MV Equinox Star in Rotterdam? Vessel alongside for 5 days from Monday.\n\nBrgds,\nDPA, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-04 01:00"}, {"ticket_id": "MRL-105560", "created_at": "2026-03-26 22:32", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Breeze", "imo": "IMO 9465318", "subject": "Antenna fault on MT Golden Breeze", "description": "ETO on MT Golden Breeze reports antenna stuck in azimuth, fault code E-5365. Manual repointing works temporarily. Requesting service visit in Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-29 14:00"}, {"ticket_id": "MRL-105570", "created_at": "2026-03-27 03:46", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Aurora Breeze", "imo": "IMO 9336476", "subject": "NO LINK ON MV AURORA BREEZE SINCE 0400 UTC", "description": "MV Aurora Breeze (IMO 9336476) has no connectivity at all. Antenna status LED red, error E-7962. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-27 10:00"}, {"ticket_id": "MRL-105566", "created_at": "2026-03-27 04:16", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Meridian Comet", "imo": "IMO 9340049", "subject": "SPARE PART REQUEST - MV MERIDIAN COMET", "description": "Hello,\n\nETO on MV Meridian Comet reports antenna stuck in azimuth, fault code E-8797. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBrgds,\nDPA, Ligurian Star Cruises", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-29 16:00"}, {"ticket_id": "MRL-105568", "created_at": "2026-03-27 04:42", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "Sealink Cyber alert on MV Onyx Wave", "description": "Cyber dashboard raised alert E-3341 for MV Onyx Wave: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-28 15:00"}, {"ticket_id": "MRL-105565", "created_at": "2026-03-27 06:21", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-31 03:00"}, {"ticket_id": "MRL-105563", "created_at": "2026-03-27 07:50", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Star", "imo": "IMO 9507336", "subject": "MV Arctic Star: slow connection and packet loss", "description": "We see repeated link drops on MV Arctic Star. Modem log shows error E-2298 every few hours. Vessel currently Singapore Strait. ETA next port Valletta.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-27 16:00"}, {"ticket_id": "MRL-105569", "created_at": "2026-03-27 10:42", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Amber Crest", "imo": "IMO 9239812", "subject": "Coverage question South Atlantic", "description": "Hello,\n\nOur new operations manager needs portal access for the Gascogne Gaz Maritime fleet. Can you set up an account?\n\nThanks and regards,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-30 14:00"}, {"ticket_id": "MRL-105564", "created_at": "2026-03-27 11:27", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Nordic Altair", "imo": "IMO 9114799", "subject": "Invoice query - Adriatic Sun Ferries", "description": "We do not recognise line items on the latest invoice for MV Nordic Altair. Can you send a breakdown per service? Regards, Accounts team, Adriatic Sun Ferries.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-30 05:00"}, {"ticket_id": "MRL-105567", "created_at": "2026-03-27 17:09", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Tramontane Spirit", "imo": "IMO 9509712", "subject": "Sealink Cyber alert on MV Tramontane Spirit", "description": "Cyber dashboard raised alert E-4542 for MV Tramontane Spirit: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-27 06:00"}, {"ticket_id": "MRL-105571", "created_at": "2026-03-27 17:47", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "No link on MV Crimson Carrier since 0400 UTC", "description": "MV Crimson Carrier (IMO 9863077) has no connectivity at all. Antenna status LED red, error E-7223. Vessel in South China Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-27 08:00"}, {"ticket_id": "MRL-105576", "created_at": "2026-03-28 00:33", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Mistral Carrier", "imo": "IMO 9377987", "subject": "MT Mistral Carrier: BDU fault code E-5036", "description": "ETO on MT Mistral Carrier reports antenna stuck in azimuth, fault code E-6765. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-28 10:00"}, {"ticket_id": "MRL-105579", "created_at": "2026-03-28 05:06", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "Plan change request for MV Silver Lyra", "description": "Please upgrade MV Silver Lyra to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-30 05:00"}, {"ticket_id": "MRL-105582", "created_at": "2026-03-28 07:31", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "Invoice query -A egean Meltemi Lines", "description": "We do not recognise line items on the latest invoice for MV Emerald Horizon. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-29 13:00"}, {"ticket_id": "MRL-105573", "created_at": "2026-03-28 08:52", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Crest", "imo": "IMO 9668697", "subject": "Antenna fault on MV Amber Crest", "description": "Below-deck unit on MV Amber Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-29 07:00"}, {"ticket_id": "MRL-105574", "created_at": "2026-03-28 08:55", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Degraded VSAT performanceo n our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2026-03-28 20:00"}, {"ticket_id": "MRL-105578", "created_at": "2026-03-28 13:44", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Arctic Vega", "imo": "IMO 9541588", "subject": "High latency reported by master, MV Arctic Vega", "description": "We see repeated link drops on MV Arctic Vega. Modem log shows error E-2146 every few hours. Vessel currently East China Sea. ETA next port Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-01 14:00"}, {"ticket_id": "MRL-105580", "created_at": "2026-03-28 14:00", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ostro Rigel", "imo": "IMO 9538995", "subject": "PLAN CHANGE REQUEST FOR FV OSTRO RIGEL", "description": "Good day,\n\nPlease upgrade FV Ostro Rigel to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nTechnical Dept, Armor Atlantique Armement", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-30 11:00"}, {"ticket_id": "MRL-105575", "created_at": "2026-03-28 14:44", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Boreal Vega", "imo": "IMO 9730206", "subject": "New build connectivity setup Hormuz FalconT ankers", "description": "When can the install team board MT Boreal Vega in Antwerp? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-04 18:00"}, {"ticket_id": "MRL-105584", "created_at": "2026-03-28 16:19", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Crest", "imo": "IMO 9500716", "subject": "Installation schedule for MV Emerald Crest", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.\n\nBrgds,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-03 02:00"}, {"ticket_id": "MRL-105581", "created_at": "2026-03-28 16:33", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "MV Levante Orion: slow connection and packet loss", "description": "We see repeated link drops on MV Levante Orion. Modem log shows error E-9698 every few hours. Vessel currently Baltic Sea. ETA next port Rotterdam.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-29 20:00"}, {"ticket_id": "MRL-105577", "created_at": "2026-03-28 16:34", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sirocco Beacon", "imo": "IMO 9558701", "subject": "Crew wifi vouchers not working on MT Sirocco Beacon", "description": "Crew on MT Sirocco Beacon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-05 07:00"}, {"ticket_id": "MRL-105583", "created_at": "2026-03-28 20:21", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Breeze", "imo": "IMO 9745316", "subject": "Plan change request for MV Austral Breeze", "description": "Please upgrade MV Austral Breeze to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-30 18:00"}, {"ticket_id": "MRL-105572", "created_at": "2026-03-28 23:19", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Guardian", "imo": "IMO 9317755", "subject": "Antenna fault on MT Onyx Guardian", "description": "Below-deck unit on MT Onyx Guardian rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-29 05:00"}, {"ticket_id": "MRL-105596", "created_at": "2026-03-29 01:11", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Levante Star", "imo": "IMO 9319466", "subject": "Phishing attempt reported by MV Levante Star crew", "description": "Cyber dashboard raised alert E-2237 for MV Levante Star: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-01 00:00"}, {"ticket_id": "MRL-105597", "created_at": "2026-03-29 02:18", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Crest", "imo": "IMO 9668697", "subject": "Slow crew internet on MV Amber Crest", "description": "Dear support team,\n\nCaptain of MV Amber Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-04 05:00"}, {"ticket_id": "MRL-105587", "created_at": "2026-03-29 05:11", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Scarlet Beacon", "imo": "IMO 9203394", "subject": "MV Scarlet Beacon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Scarlet Beacon. Modem log shows error E-3360 every few hours. Vessel currently Baltic Sea. ETA next port Hamburg.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-03 05:00"}, {"ticket_id": "MRL-105588", "created_at": "2026-03-29 05:52", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "Question about charges for MV Coral Guardian", "description": "Requesting a copy of all invoices for the last quarter for Atlântico Azul Navegação fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-01 00:00"}, {"ticket_id": "MRL-105585", "created_at": "2026-03-29 08:32", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Zephyr Crest", "imo": "IMO 9543603", "subject": "Contract documents request - Thraki Product Tankers", "description": "Our new operations manager needs portal access for the Thraki Product Tankers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-03 01:00"}, {"ticket_id": "MRL-105594", "created_at": "2026-03-29 09:06", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Aurora Horizon", "imo": "IMO 9223277", "subject": "Question about charges for MV Aurora Horizon", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Aurora Horizon. Can you send a breakdown per service? Regards, Accounts team, Waddenzee Offshore BV.\n\nBrgds,\nDPA, Waddenzee Offshore BV", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-01 20:00"}, {"ticket_id": "MRL-105586", "created_at": "2026-03-29 09:47", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Tramontane Vega", "imo": "IMO 9389617", "subject": "Spare part request - MT Tramontane Vega", "description": "Good day,\n\nBelow-deck unit on MT Tramontane Vega rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-29 22:00"}, {"ticket_id": "MRL-105598", "created_at": "2026-03-29 10:45", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Iron Crest", "imo": "IMO 9601417", "subject": "MV Iron Crest: slow connection and packet loss", "description": "Good day,\n\nWe see repeated link drops on MV Iron Crest. Modem log shows error E-4145 every few hours. Vessel currently North Sea. ETA next port Jebel Ali.\n\nBrgds,\nDPA, Waddenzee Offshore BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-30 01:00"}, {"ticket_id": "MRL-105593", "created_at": "2026-03-29 10:59", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Current", "imo": "IMO 9360726", "subject": "Activate crew wifi package on MT Arctic Current", "description": "Hi support team,\n\nWe need the crew welfare package activated on MT Arctic Current before next crew change in Hamburg.\n\nBest regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-02 14:00"}, {"ticket_id": "MRL-105590", "created_at": "2026-03-29 12:22", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "MV IRON CURRENT: BDU FAULT CODE E-7936", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Iron Current has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-03 22:00"}, {"ticket_id": "MRL-105599", "created_at": "2026-03-29 14:15", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Spirit", "imo": "IMO 9343819", "subject": "Suspend service on MV Equinox Spirit during dry dock", "description": "Please upgrade MV Equinox Spirit to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-07 05:00"}, {"ticket_id": "MRL-105589", "created_at": "2026-03-29 14:41", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "Suspicious traffic flagged - TM Solstice Lagoon", "description": "Master of MT Solstice Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-29 07:00"}, {"ticket_id": "MRL-105591", "created_at": "2026-03-29 16:51", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "MV Polar Reef: slow connection and packet loss", "description": "Hi support team,\n\nMaster on MV Polar Reef (IMO 9771339) reports very slow internet since Stavanger departure. SNR fluctuating around 7.9 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-04 20:00"}, {"ticket_id": "MRL-105602", "created_at": "2026-03-29 17:55", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "High latency reported by master, MV Kystfjord Sirius", "description": "We see repeated link drops on MV Kystfjord Sirius. Modem log shows error E-4256 every few hours. Vessel currently Arabian Sea. ETA next port Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-31 11:00"}, {"ticket_id": "MRL-105601", "created_at": "2026-03-29 20:16", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "Commissioning report pending - MV Zephyr Tide", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.\n\nBest regards,\nFleet Ops, Karpas Maritime Ltd", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-105600", "created_at": "2026-03-29 22:47", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "our vessel - link keesp dropping since yesterday", "description": "Good day,\n\nPerformance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-01 01:00"}, {"ticket_id": "MRL-105592", "created_at": "2026-03-29 23:37", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Azure Guardian", "imo": "IMO 9467134", "subject": "Suspend esrvice on MT Azure Guardian during dry dock", "description": "Hi support team,\n\nMT Azure Guardian goes into dry dock in Santos for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-04 11:00"}, {"ticket_id": "MRL-105595", "created_at": "2026-03-29 23:48", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Aurora Carrier", "imo": "IMO 9735660", "subject": "Installation schedule for MV Aurora Carrier", "description": "Hi support team,\n\nCommissioning on MV Aurora Carrier completed last week but we never received the report. Please send.\n\nBrgds,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-05 07:00"}, {"ticket_id": "MRL-105608", "created_at": "2026-03-30 00:53", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Trader", "imo": "IMO 9497983", "subject": "Installation schedule for MV Zephyr Trader", "description": "Commissioning on MV Zephyr Trader completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-31 08:00"}, {"ticket_id": "MRL-105612", "created_at": "2026-03-30 01:27", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Coral Comet", "imo": "IMO 9297101", "subject": "Question about charges for MV Coral Comet", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Coral Comet. Can you send a breakdown per service? Regards, Accounts team, Al Mirfa Offshore Marine.\n\nBrgds,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-02 04:00"}, {"ticket_id": "MRL-105615", "created_at": "2026-03-30 03:12", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "New build connectivity setup Shiokaze Kaiun KK", "description": "Commissioning on MV Zephyr Lyra completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-03 18:00"}, {"ticket_id": "MRL-105619", "created_at": "2026-03-30 05:49", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Spirit", "imo": "IMO 9343819", "subject": "Contract documents request - Atlântico Sul Navegação", "description": "Our new operations manager needs portal access for the Atlântico Sul Navegação fleet. Can you set up an account?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-05 09:00"}, {"ticket_id": "MRL-105605", "created_at": "2026-03-30 06:03", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Trader", "imo": "IMO 9195042", "subject": "Plan change request for MV Iron Trader", "description": "We need the crew welfare package activated on MV Iron Trader before next crew change in Busan.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-08 03:00"}, {"ticket_id": "MRL-105606", "created_at": "2026-03-30 06:18", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sapphire Tide", "imo": "IMO 9623104", "subject": "Coverage question South Atlantic", "description": "Our new operations manager needs portal access for the Levantine Crescent Shipping fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-06 23:00"}, {"ticket_id": "MRL-105620", "created_at": "2026-03-30 06:57", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Albatross", "imo": "IMO 9843651", "subject": "High latency reported by master, MV Nordic Albatross", "description": "We see repeated link drops on MV Nordic Albatross. Modem log shows error E-6279 every few hours. Vessel currently Baltic Sea. ETA next port Colombo.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-31 09:00"}, {"ticket_id": "MRL-105613", "created_at": "2026-03-30 09:58", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Harmattan Lagoon", "imo": "IMO 9159402", "subject": "Slow crew internet on MV Harmattan Lagoon", "description": "Crew wifi on MV Harmattan Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-03 05:00"}, {"ticket_id": "MRL-105609", "created_at": "2026-03-30 09:59", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Arctic Wave", "imo": "IMO 9207259", "subject": "Contract documents request - Atlântico Sul Navegação", "description": "Hello,\n\nDo you have LEO coverage in Singapore Strait? We are planning a new route and need confirmation before committing.\n\nBrgds,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-01 10:00"}, {"ticket_id": "MRL-105616", "created_at": "2026-03-30 11:36", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Sirocco Pioneer", "imo": "IMO 9805104", "subject": "Crew wifi vouchers not working on MV Sirocco Pioneer", "description": "Good day,\n\nCrew wifi on MV Sirocco Pioneer unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nTechnical Dept, Skagerrak Link Ferries", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-04-01 07:00"}, {"ticket_id": "MRL-105607", "created_at": "2026-03-30 13:33", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Suspend service on MT Nordic Beacon during dry dock", "description": "MT Nordic Beacon goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-07 11:00"}, {"ticket_id": "MRL-105617", "created_at": "2026-03-30 14:24", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Meridian Crest", "imo": "IMO 9290828", "subject": "MV Meridian Crest - link keeps dropping since yesterday", "description": "Performance on MV Meridian Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-05 08:00"}, {"ticket_id": "MRL-105618", "created_at": "2026-03-30 16:07", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-08 06:00"}, {"ticket_id": "MRL-105604", "created_at": "2026-03-30 16:35", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "New build connectivity setup Göta Älv Shortsea AB", "description": "Hello,\n\nWhen can the install team board our vessel in Hamburg? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-07 10:00"}, {"ticket_id": "MRL-105603", "created_at": "2026-03-30 17:48", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-06 13:00"}, {"ticket_id": "MRL-105610", "created_at": "2026-03-30 18:02", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Altair", "imo": "IMO 9650248", "subject": "Contract documents request - Elbstrom Reederei GmbH", "description": "Hi support team,\n\nDo you have LEO coverage in Sea of Marmara? We are planning a new route and need confirmation before committing.\n\nBrgds,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-07 16:00"}, {"ticket_id": "MRL-105614", "created_at": "2026-03-30 20:21", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Crest", "imo": "IMO 9500716", "subject": "Suspend service on MV Emerald Crest during dry dock", "description": "MV Emerald Crest goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-01 11:00"}, {"ticket_id": "MRL-105611", "created_at": "2026-03-30 23:45", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Meridian Crest", "imo": "IMO 9290828", "subject": "Crew wifi vouchers not working on MV Meridian Crest", "description": "Captain of MV Meridian Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-06 22:00"}, {"ticket_id": "MRL-105633", "created_at": "2026-03-31 00:06", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "Degraded VSAT performance on FV Amber Atoll", "description": "Hello,\n\nPerformance on FV Amber Atoll degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Lofoten Havfiske AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-01 19:00"}, {"ticket_id": "MRL-105636", "created_at": "2026-03-31 04:07", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Silver Navigator", "imo": "IMO 9494424", "subject": "HIGH LATENCY REPORTED BY MASTER, MV SILVER NAVIGATOR", "description": "Dear support team,\n\nPerformance on MV Silver Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-01 00:00"}, {"ticket_id": "MRL-105622", "created_at": "2026-03-31 05:36", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Golden Breeze", "imo": "IMO 9892690", "subject": "QUESTION ABOUT CHARGES FOR MV GOLDEN BREEZE", "description": "Requesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-08 10:00"}, {"ticket_id": "MRL-105623", "created_at": "2026-03-31 06:13", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Austral Dawn", "imo": "IMO 9737436", "subject": "Slow crew internet on MV Austral Dawn", "description": "Hi support team,\n\nCrew on MV Austral Dawn cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-05 19:00"}, {"ticket_id": "MRL-105625", "created_at": "2026-03-31 06:24", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Star", "imo": "IMO 9489211", "subject": "Contract documents request - Kattegat Container Line", "description": "Our new operations manager needs portal access for the Kattegat Container Line fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-01 03:00"}, {"ticket_id": "MRL-105631", "created_at": "2026-03-31 06:43", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Coral Falcon", "imo": "IMO 9297498", "subject": "MV Coral Falcon - link keeps dropping since yesterday", "description": "Dear support team,\n\nPerformance on MV Coral Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-05 21:00"}, {"ticket_id": "MRL-105632", "created_at": "2026-03-31 08:09", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Emerald Spirit", "imo": "IMO 9816361", "subject": "Installation schedule for MV Emerald Spirit", "description": "When can the install team board MV Emerald Spirit in Rotterdam? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-03 20:00"}, {"ticket_id": "MRL-105630", "created_at": "2026-03-31 10:58", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Boreal Albatross", "imo": "IMO 9728590", "subject": "QUESTION ABOUT CHARGES FOR MT BOREAL ALBATROSS", "description": "We do not recognise line items on the latest invoice for MT Boreal Albatross. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-02 01:00"}, {"ticket_id": "MRL-105626", "created_at": "2026-03-31 12:54", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Baltic Meteor", "imo": "IMO 9479591", "subject": "Degraded VSAT performance on FV Baltic Meteor", "description": "Master on FV Baltic Meteor (IMO 9479591) reports very slow internet since Colombo departure. SNR fluctuating around 7.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-06 18:00"}, {"ticket_id": "MRL-105627", "created_at": "2026-03-31 12:59", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Pioneer", "imo": "IMO 9399492", "subject": "MV Ivory Pioneer - link keeps dropping since yesterday", "description": "Master on MV Ivory Pioneer (IMO 9399492) reports very slow internet since Shanghai departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-01 02:00"}, {"ticket_id": "MRL-105629", "created_at": "2026-03-31 14:08", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Albatross", "imo": "IMO 9778870", "subject": "Activate crew wifi package on MV Austral Albatross", "description": "We need the crew welfare package activated on MV Austral Albatross before next crew change in Busan.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-07 07:00"}, {"ticket_id": "MRL-105637", "created_at": "2026-03-31 14:22", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Lyra", "imo": "IMO 9717058", "subject": "Suspend service on MT Boreal Lyra during dry dock", "description": "Please upgrade MT Boreal Lyra to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-09 10:00"}, {"ticket_id": "MRL-105628", "created_at": "2026-03-31 15:54", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "Slow crew internet on MV Emerald Horizon", "description": "Good day,\n\nCaptain of MV Emerald Horizon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-02 17:00"}, {"ticket_id": "MRL-105624", "created_at": "2026-03-31 17:26", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Horizon", "imo": "IMO 9212242", "subject": "MT Baltic Horizon: slow connection and packet loss", "description": "We see repeated link drops on MT Baltic Horizon. Modem log shows error E-4399 every few hours. Vessel currently Mediterranean. ETA next port Tanjung Pelepas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-01 13:00"}, {"ticket_id": "MRL-105621", "created_at": "2026-03-31 19:13", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Breeze", "imo": "IMO 9519171", "subject": "NO LINK ON MT ONYX BREEZE SINCE 0400 UTC", "description": "Complete outage on MT Onyx Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-01 23:00"}, {"ticket_id": "MRL-105634", "created_at": "2026-03-31 20:28", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Meteor", "imo": "IMO 9276389", "subject": "Phishing attempt reported by MT Baltic Meteor crew", "description": "Cyber dashboard raised alert E-4084 for MT Baltic Meteor: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-02 00:00"}, {"ticket_id": "MRL-105635", "created_at": "2026-03-31 21:37", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-07 10:00"}, {"ticket_id": "MRL-105649", "created_at": "2026-04-01 01:11", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Horizon", "imo": "IMO 9212242", "subject": "Crew wifi vouchers not working on MT Baltic Horizon", "description": "Crew on MT Baltic Horizon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-03 20:00"}, {"ticket_id": "MRL-105643", "created_at": "2026-04-01 03:15", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV AMBER SPIRIT", "description": "Crew wifi on MV Amber Spirit unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-02 19:00"}, {"ticket_id": "MRL-105651", "created_at": "2026-04-01 05:11", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "Suspend service on MV Arctic Meteor during dry dock", "description": "Please upgrade MV Arctic Meteor to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-08 06:00"}, {"ticket_id": "MRL-105638", "created_at": "2026-04-01 08:10", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Petrel", "imo": "IMO 9172832", "subject": "MV Arctic Petrel: BDU fault code E-8038", "description": "ETO on MV Arctic Petrel reports antenna stuck in azimuth, fault code E-4165. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-01 07:00"}, {"ticket_id": "MRL-105644", "created_at": "2026-04-01 10:03", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "MV Boreal Lagoon: BDU fault code E-2681", "description": "ETO on MV Boreal Lagoon reports antenna stuck in azimuth, fault code E-7061. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-09 15:00"}, {"ticket_id": "MRL-105641", "created_at": "2026-04-01 11:27", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sirocco Reef", "imo": "IMO 9451094", "subject": "MV Sirocco Reef - link keeps dropping since yesterday", "description": "Good day,\n\nWe see repeated link drops on MV Sirocco Reef. Modem log shows error E-2954 every few hours. Vessel currently Red Sea. ETA next port Busan.\n\nBrgds,\nMarine Superintendent, Melita Bulk Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-02 18:00"}, {"ticket_id": "MRL-105647", "created_at": "2026-04-01 11:59", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Comet", "imo": "IMO 9609809", "subject": "Antenna fault on MV Arctic Comet", "description": "Below-deck unit on MV Arctic Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-01 17:00"}, {"ticket_id": "MRL-105648", "created_at": "2026-04-01 12:22", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Breeze", "imo": "IMO 9278002", "subject": "High latency reported by master, MV Sirocco Breeze", "description": "Dear support team,\n\nMaster on MV Sirocco Breeze (IMO 9278002) reports very slow internet since Stavanger departure. SNR fluctuating around 7.2 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-02 02:00"}, {"ticket_id": "MRL-105639", "created_at": "2026-04-01 12:59", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Ostro Reef", "imo": "IMO 9198874", "subject": "Commissioning report pending - MV Ostro Reef", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-04 15:00"}, {"ticket_id": "MRL-105650", "created_at": "2026-04-01 13:36", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Capella", "imo": "IMO 9791743", "subject": "Contract documents request - Kystfjord Rederi AS", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-10 09:00"}, {"ticket_id": "MRL-105642", "created_at": "2026-04-01 14:29", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Ivory Trader", "imo": "IMO 9830161", "subject": "Question about charges for FV Ivory Trader", "description": "The overage charges for FV Ivory Trader look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-10 21:00"}, {"ticket_id": "MRL-105646", "created_at": "2026-04-01 15:42", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Commissioning report pending - MV Amber Star", "description": "Commissioning on MV Amber Star completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-06 05:00"}, {"ticket_id": "MRL-105652", "created_at": "2026-04-01 15:42", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Solstice Horizon", "imo": "IMO 9584528", "subject": "Degraded VSAT performance on MV Solstice Horizon", "description": "Master on MV Solstice Horizon (IMO 9584528) reports very slow internet since Busan departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-08 00:00"}, {"ticket_id": "MRL-105645", "created_at": "2026-04-01 18:44", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Iron Tide", "imo": "IMO 9622045", "subject": "Activate crew wifi package on MT Iron Tide", "description": "MT Iron Tide goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-08 07:00"}, {"ticket_id": "MRL-105640", "created_at": "2026-04-01 23:06", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Aurora Atoll", "imo": "IMO 9630250", "subject": "Slow crew internet on MV Aurora Atoll", "description": "Captain of MV Aurora Atoll asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-07 22:00"}, {"ticket_id": "MRL-105659", "created_at": "2026-04-02 01:55", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "Sealink Cyber alert on MV Baltic Rigel", "description": "Master of MV Baltic Rigel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-05 15:00"}, {"ticket_id": "MRL-105664", "created_at": "2026-04-02 02:46", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "", "imo": "", "subject": "New build connectivity setup Pearl Dhow Shipping WLL", "description": "Dear support team,\n\nWhen can the install team board our vessel in Colombo? Vessel alongside for 5 days from Monday.\n\nBrgds,\nMarine Superintendent, Pearl Dhow Shipping WLL", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-09 14:00"}, {"ticket_id": "MRL-105653", "created_at": "2026-04-02 03:40", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Dawn", "imo": "IMO 9595175", "subject": "High latency reported by master, MV Sirocco Dawn", "description": "Dear support team,\n\nPerformance on MV Sirocco Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-02 12:00"}, {"ticket_id": "MRL-105655", "created_at": "2026-04-02 04:15", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Coral Orion", "imo": "IMO 9272383", "subject": "Plan change request for MT Coral Orion", "description": "We need the crew welfare package activated on MT Coral Orion before next crew change in Busan.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-10 15:00"}, {"ticket_id": "MRL-105665", "created_at": "2026-04-02 06:08", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Spirit", "imo": "IMO 9208875", "subject": "Crew data quota question - MV Azure Spirit", "description": "Crew wifi on MV Azure Spirit unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105658", "created_at": "2026-04-02 06:31", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Tramontane Meteor", "imo": "IMO 9612739", "subject": "MT Tramontane Meteor: complete loss of connectivity", "description": "Good day,\n\nComplete outage on MT Tramontane Meteor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nTechnical Dept, Polarlys Tank AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-03 08:00"}, {"ticket_id": "MRL-105661", "created_at": "2026-04-02 06:59", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ivory Wave", "imo": "IMO 9625281", "subject": "No link on MV Ivory Wave since 0400 UTC", "description": "Hi support team,\n\nMV Ivory Wave (IMO 9625281) has no connectivity at all. Antenna status LED red, error E-3507. Vessel in Baltic Sea. Please call the bridge sat phone.\n\nBrgds,\nFleet Ops, Shiokaze Kaiun KK", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-04-02 05:00"}, {"ticket_id": "MRL-105657", "created_at": "2026-04-02 08:48", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "Plan change request for FV Equinox Navigator", "description": "FV Equinox Navigator goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-08 01:00"}, {"ticket_id": "MRL-105662", "created_at": "2026-04-02 10:59", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Guardian", "imo": "IMO 9593438", "subject": "Credit note request Göta Älv Shortsea AB", "description": "Hi support team,\n\nThe overage charges for MV Meridian Guardian look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nFleet Ops, Göta Älv Shortsea AB", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-07 12:00"}, {"ticket_id": "MRL-105656", "created_at": "2026-04-02 13:47", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Silver Altair", "imo": "IMO 9107186", "subject": "MV Silver Altair: slow connection and packet loss", "description": "Master on MV Silver Altair (IMO 9107186) reports very slow internet since Busan departure. SNR fluctuating around 8.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-09 02:00"}, {"ticket_id": "MRL-105660", "created_at": "2026-04-02 15:11", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Spare part request - MV Amber Star", "description": "After heavy weather the radome on MV Amber Star has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105663", "created_at": "2026-04-02 16:04", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Deneb", "imo": "IMO 9838591", "subject": "Degraded VSAT performance on MV Kystfjord Deneb", "description": "Master on MV Kystfjord Deneb (IMO 9838591) reports very slow internet since Busan departure. SNR fluctuating around 7.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-02 12:00"}, {"ticket_id": "MRL-105667", "created_at": "2026-04-02 17:16", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Lyra", "imo": "IMO 9810094", "subject": "No link on MV Nordic Lyra since 0400 UTC", "description": "Dear support team,\n\nComplete outage on MV Nordic Lyra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-02 06:00"}, {"ticket_id": "MRL-105654", "created_at": "2026-04-02 18:53", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Tern", "imo": "IMO 9789996", "subject": "Activate crew wifi package on MT Arctic Tern", "description": "Dear support team,\n\nMT Arctic Tern goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-08 12:00"}, {"ticket_id": "MRL-105666", "created_at": "2026-04-02 22:23", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "Crew wifi vouchers not working on MV Boreal Lagoon", "description": "Captain of MV Boreal Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-11 16:00"}, {"ticket_id": "MRL-105672", "created_at": "2026-04-03 00:24", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "Suspend service on MV Cobalt Tenr during dry dock", "description": "Good day,\n\nMV Cobalt Tern goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Baltic Amber Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-09 23:00"}, {"ticket_id": "MRL-105675", "created_at": "2026-04-03 04:30", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Meridian Crest", "imo": "IMO 9290828", "subject": "Activate crew wifi package on MV Meridian Crest", "description": "MV Meridian Crest goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-11 10:00"}, {"ticket_id": "MRL-105673", "created_at": "2026-04-03 07:05", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Meteor", "imo": "IMO 9372585", "subject": "MV Zephyr Meteor: slow connection and packet loss", "description": "Performance on MV Zephyr Meteor degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-03 08:00"}, {"ticket_id": "MRL-105677", "created_at": "2026-04-03 08:49", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Polar Spirit", "imo": "IMO 9152856", "subject": "Spare part request - MV Polar Spirit", "description": "Below-deck unit on MV Polar Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-04 15:00"}, {"ticket_id": "MRL-105676", "created_at": "2026-04-03 12:48", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "our vessel goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-04 07:00"}, {"ticket_id": "MRL-105674", "created_at": "2026-04-03 16:52", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-04 00:00"}, {"ticket_id": "MRL-105671", "created_at": "2026-04-03 20:10", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Silver Petrel", "imo": "IMO 9793038", "subject": "No link on MV Silver Petrel since 0400 UTC", "description": "Hello,\n\nComplete outage on MV Silver Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nMarine Superintendent, Firth of Clyde Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-03 23:00"}, {"ticket_id": "MRL-105669", "created_at": "2026-04-03 20:22", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "Coverage question Mediterranean", "description": "Hello,\n\nOur new operations manager needs portal access for the Atlântico Sul Navegação fleet. Can you set up an account?\n\nThanks and regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-09 10:00"}, {"ticket_id": "MRL-105678", "created_at": "2026-04-03 21:10", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Ivory Lyra", "imo": "IMO 9405540", "subject": "Question about charges for MT Ivory Lyra", "description": "Requesting a copy of all invoices for the last quarter for Thraki Product Tankers fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-10 05:00"}, {"ticket_id": "MRL-105670", "created_at": "2026-04-03 22:10", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "Degraded VSAT performance on MV Cobalt Vega", "description": "Hello,\n\nPerformance on MV Cobalt Vega degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-09 21:00"}, {"ticket_id": "MRL-105668", "created_at": "2026-04-03 22:32", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "MT Nordic Tide: slow connection and packet loss", "description": "Master on MT Nordic Tide (IMO 9571698) reports very slow internet since Santos departure. SNR fluctuating around 5.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-04 21:00"}, {"ticket_id": "MRL-105694", "created_at": "2026-04-04 00:23", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Tern", "imo": "IMO 9874882", "subject": "Sealink Cyber alert on MV Polar Tern", "description": "Hello,\n\nCyber dashboard raised alert E-3888 for MV Polar Tern: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-05 22:00"}, {"ticket_id": "MRL-105697", "created_at": "2026-04-04 00:47", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Antenna fault on MV Amber Dawn", "description": "After heavy weather the radome on MV Amber Dawn has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-05 11:00"}, {"ticket_id": "MRL-105682", "created_at": "2026-04-04 02:48", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Degraded VSAT performance on MV Kystfjord Norma", "description": "Performance on MV Kystfjord Norma degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-11 16:00"}, {"ticket_id": "MRL-105681", "created_at": "2026-04-04 03:51", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Nordic Lyra", "imo": "IMO 9451874", "subject": "New build connectivity setup Pearl Dhow Shipping WLL", "description": "Hello,\n\nCommissioning on MT Nordic Lyra completed last week but we never received the report. Please send.\n\nBrgds,\nDPA, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-12 15:00"}, {"ticket_id": "MRL-105687", "created_at": "2026-04-04 04:32", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Tern", "imo": "IMO 9557484", "subject": "Antenna fault on MV Sapphire Tern", "description": "ETO on MV Sapphire Tern reports antenna stuck in azimuth, fault code E-5691. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-09 22:00"}, {"ticket_id": "MRL-105688", "created_at": "2026-04-04 05:39", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Sirocco Current", "imo": "IMO 9318993", "subject": "Plan change request for MV Sirocco Current", "description": "Dear support team,\n\nPlease upgrade MV Sirocco Current to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-10 04:00"}, {"ticket_id": "MRL-105680", "created_at": "2026-04-04 05:40", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "Spare part request - MV Boreal Lagoon", "description": "Hi support team,\n\nBelow-deck unit on MV Boreal Lagoon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?\n\nThanks and regards,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-06 15:00"}, {"ticket_id": "MRL-105690", "created_at": "2026-04-04 05:53", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Horizon", "imo": "IMO 9770957", "subject": "Slow crew internet on MV Ostro Horizon", "description": "Captain of MV Ostro Horizon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-05 13:00"}, {"ticket_id": "MRL-105692", "created_at": "2026-04-04 07:00", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Solstice Breeze", "imo": "IMO 9593476", "subject": "Spare part request - MT Solstice Breeze", "description": "Hello,\n\nETO on MT Solstice Breeze reports antenna stuck in azimuth, fault code E-5815. Manual repointing works temporarily. Requesting service visit in Aberdeen.\n\nBest regards,\nDPA, Hormuz Falcon Tankers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-05 18:00"}, {"ticket_id": "MRL-105691", "created_at": "2026-04-04 08:04", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Crew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-10 19:00"}, {"ticket_id": "MRL-105693", "created_at": "2026-04-04 08:18", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Horizon", "imo": "IMO 9770957", "subject": "Invoice query - Delta Maas Shipping BV", "description": "Requesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-08 16:00"}, {"ticket_id": "MRL-105679", "created_at": "2026-04-04 08:28", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Amber Carrier", "imo": "IMO 9529188", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Hi support team,\n\nDo you have LEO coverage in Gibraltar? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nDPA, Riau Straits Carriers", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105683", "created_at": "2026-04-04 16:05", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "MT Levante Orion: slow connection and packet loss", "description": "Hello,\n\nPerformance on MT Levante Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Thraki Product Tankers", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-04-04 21:00"}, {"ticket_id": "MRL-105686", "created_at": "2026-04-04 18:26", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Nordic Vega", "imo": "IMO 9822334", "subject": "Suspicious traffic flagged - MV Nordic Vega", "description": "Dear support team,\n\nMaster of MV Nordic Vega reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-04-07 09:00"}, {"ticket_id": "MRL-105684", "created_at": "2026-04-04 19:19", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Boreal Altair", "imo": "IMO 9468619", "subject": "MV Boreal Altair: slow connection and packet loss", "description": "We see repeated link drops on MV Boreal Altair. Modem log shows error E-4222 every few hours. Vessel currently Malacca Strait. ETA next port Cape Town.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-04 11:00"}, {"ticket_id": "MRL-105695", "created_at": "2026-04-04 20:19", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Navigator", "imo": "IMO 9773715", "subject": "Activate crew wifi package on MT Arctic Navigator", "description": "Please upgrade MT Arctic Navigator to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-08 06:00"}, {"ticket_id": "MRL-105685", "created_at": "2026-04-04 21:09", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Meridian Tern", "imo": "IMO 9691307", "subject": "High latency reported by master, MV Meridian Tern", "description": "Good day,\n\nWe see repeated link drops on MV Meridian Tern. Modem log shows error E-4505 every few hours. Vessel currently Red Sea. ETA next port Jebel Ali.\n\nThanks and regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-05 07:00"}, {"ticket_id": "MRL-105696", "created_at": "2026-04-04 22:27", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Ivory Meteor", "imo": "IMO 9137349", "subject": "Slow crew internet on MV Ivory Meteor", "description": "Captain of MV Ivory Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-12 16:00"}, {"ticket_id": "MRL-105689", "created_at": "2026-04-04 23:51", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Amber Lyra", "imo": "IMO 9275957", "subject": "Crew wifi vouchers not working on MV Amber Lyra", "description": "Crew on MV Amber Lyra cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-14 00:00"}, {"ticket_id": "MRL-105701", "created_at": "2026-04-05 01:26", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Iron Trader", "imo": "IMO 9421520", "subject": "Crew wifi vouchers not working on MT Iron Trader", "description": "Dear support team,\n\nCrew on MT Iron Trader cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-12 21:00"}, {"ticket_id": "MRL-105700", "created_at": "2026-04-05 04:45", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Meridian Star", "imo": "IMO 9384291", "subject": "Contract documents request - Haeryu Ocean Lines", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-07 07:00"}, {"ticket_id": "MRL-105703", "created_at": "2026-04-05 08:49", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Iron Tide", "imo": "IMO 9622045", "subject": "Installation schedule for MT Iron Tide", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.\n\nBrgds,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-10 00:00"}, {"ticket_id": "MRL-105707", "created_at": "2026-04-05 09:11", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Lagoon", "imo": "IMO 9882229", "subject": "Slow crew internet on MV Crimson Lagoon", "description": "Crew wifi on MV Crimson Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-08 16:00"}, {"ticket_id": "MRL-105698", "created_at": "2026-04-05 11:39", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Iron Crest", "imo": "IMO 9601417", "subject": "Suspedn service on MV Iron Crest during dry dock", "description": "MV Iron Crest goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-12 19:00"}, {"ticket_id": "MRL-105699", "created_at": "2026-04-05 11:50", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Emerald Altair", "imo": "IMO 9222118", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV EMERALD ALTAIR", "description": "Hi support team,\n\nMaster of MV Emerald Altair reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-06 02:00"}, {"ticket_id": "MRL-105704", "created_at": "2026-04-05 16:17", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Harmattan Breeze", "imo": "IMO 9786554", "subject": "Plan change request for MV Harmattan Breeze", "description": "Please upgrade MV Harmattan Breeze to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-10 09:00"}, {"ticket_id": "MRL-105706", "created_at": "2026-04-05 18:21", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Baltic Spirit", "imo": "IMO 9523134", "subject": "Antenna fault on MV Baltic Spirit", "description": "After heavy weather the radome on MV Baltic Spirit has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-05 07:00"}, {"ticket_id": "MRL-105705", "created_at": "2026-04-05 22:19", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Reef", "imo": "IMO 9259343", "subject": "Antenna fault on MV Zephyr Reef", "description": "After heavy weather the radome on MV Zephyr Reef has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-06 11:00"}, {"ticket_id": "MRL-105702", "created_at": "2026-04-05 23:59", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sirocco Reef", "imo": "IMO 9451094", "subject": "Commissioning report pending - MV Sirocco Reef", "description": "Hello,\n\nCommissioning on MV Sirocco Reef completed last week but we never received the report. Please send.\n\nBrgds,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-14 11:00"}, {"ticket_id": "MRL-105709", "created_at": "2026-04-06 00:47", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "Suspend service on MT Iron Guardian during dry dock", "description": "MT Iron Guardian goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-13 02:00"}, {"ticket_id": "MRL-105714", "created_at": "2026-04-06 01:54", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Albatross", "imo": "IMO 9843651", "subject": "MV Nordic Albatross: slow connection and packet loss", "description": "Good day,\n\nWe see repeated link drops on MV Nordic Albatross. Modem log shows error E-7295 every few hours. Vessel currently Baltic Sea. ETA next port Singapore.\n\nBrgds,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-13 21:00"}, {"ticket_id": "MRL-105715", "created_at": "2026-04-06 02:33", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Wave", "imo": "IMO 9206906", "subject": "MT Mistral Wave - link keeps dropping since yesterday", "description": "Dear support team,\n\nPerformance on MT Mistral Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-08 11:00"}, {"ticket_id": "MRL-105716", "created_at": "2026-04-06 03:22", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "New build connectivity setup Delta Maas Shipping BV", "description": "We are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-07 23:00"}, {"ticket_id": "MRL-105718", "created_at": "2026-04-06 06:39", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Scarlet Petrel", "imo": "IMO 9349265", "subject": "Antenna fault on MV Scarlet Petrel", "description": "After heavy weather the radome on MV Scarlet Petrel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-07 08:00"}, {"ticket_id": "MRL-105710", "created_at": "2026-04-06 06:52", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Boreal Vega", "imo": "IMO 9859002", "subject": "FV Boreal Vega: complete loss of connectivity", "description": "FV Boreal Vega (IMO 9859002) has no connectivity at all. Antenna status LED red, error E-3000. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-07 05:00"}, {"ticket_id": "MRL-105719", "created_at": "2026-04-06 10:04", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Amber Guardian", "imo": "IMO 9156864", "subject": "MT Amber Guardian: slow connection and packet loss", "description": "We see repeated link drops on MT Amber Guardian. Modem log shows error E-4638 every few hours. Vessel currently Gulf of Oman. ETA next port Cape Town.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-07 06:00"}, {"ticket_id": "MRL-105717", "created_at": "2026-04-06 11:41", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "Question about charges for MV Kystfjord Carina", "description": "We do not recognise line items on the latest invoice for MV Kystfjord Carina. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-08 09:00"}, {"ticket_id": "MRL-105711", "created_at": "2026-04-06 15:58", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Equinox Rigel", "imo": "IMO 9683336", "subject": "High latency reported by master, MV Equinox Rigel", "description": "Master on MV Equinox Rigel (IMO 9683336) reports very slow internet since Cape Town departure. SNR fluctuating around 8.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105713", "created_at": "2026-04-06 17:37", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "FV Sirocco Wave: BDU fault code E-8212", "description": "Hello,\n\nBelow-deck unit on FV Sirocco Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?\n\nBest regards,\nFleet Ops, Celtic Sea Trawlers Ltd", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-13 12:00"}, {"ticket_id": "MRL-105712", "created_at": "2026-04-06 18:20", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Golden Crest", "imo": "IMO 9465019", "subject": "Coverage question Gulf of Oman", "description": "Please send the current signed contract and SLA annex for Nordhav Offshore AS, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-11 14:00"}, {"ticket_id": "MRL-105720", "created_at": "2026-04-06 19:54", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Trader", "imo": "IMO 9497983", "subject": "MV Zephyr Tarder: BDU fault code E-2321", "description": "Below-deck unit on MV Zephyr Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-07 11:00"}, {"ticket_id": "MRL-105721", "created_at": "2026-04-06 20:49", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "MV Kystfjord Atlas: slow connection and packet loss", "description": "Performance on MV Kystfjord Atlas degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-07 23:00"}, {"ticket_id": "MRL-105708", "created_at": "2026-04-06 23:09", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Navigator", "imo": "IMO 9108128", "subject": "Question about charges for MT Austral Navigator", "description": "Requesting a copy of all invoices for the last quarter for Pearl Dhow Shipping WLL fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-09 01:00"}, {"ticket_id": "MRL-105726", "created_at": "2026-04-07 00:15", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "Suspend service on MT Aurora Orion during dry dock", "description": "Hi support team,\n\nPlease upgrade MT Aurora Orion to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-09 14:00"}, {"ticket_id": "MRL-105725", "created_at": "2026-04-07 02:31", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Emerald Spirit", "imo": "IMO 9816361", "subject": "Activate crew wifi package on MV Emerald Spirit", "description": "We need the crew welfare package activated on MV Emerald Spirit before next crew change in Stavanger.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-08 09:00"}, {"ticket_id": "MRL-105723", "created_at": "2026-04-07 07:43", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Horizon", "imo": "IMO 9146637", "subject": "Antenna fault on MV Austral Horizon", "description": "Hello,\n\nETO on MV Austral Horizon reports antenna stuck in azimuth, fault code E-9081. Manual repointing works temporarily. Requesting service visit in Valletta.\n\nThanks and regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-09 16:00"}, {"ticket_id": "MRL-105729", "created_at": "2026-04-07 08:50", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Mistral Comet", "imo": "IMO 9500431", "subject": "Antenna fault on MV Mistral Comet", "description": "ETO on MV Mistral Comet reports antenna stuck in azimuth, fault code E-5204. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-09 00:00"}, {"ticket_id": "MRL-105734", "created_at": "2026-04-07 11:27", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "MV Kystfjord Hydra: complete loss of connectivity", "description": "Complete outage on MV Kystfjord Hydra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105733", "created_at": "2026-04-07 13:35", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Suspend service on MT Silver Pioneer during dry dock", "description": "Hello,\n\nWe need the crew welfare package activated on MT Silver Pioneer before next crew change in Busan.\n\nBrgds,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-10 23:00"}, {"ticket_id": "MRL-105732", "created_at": "2026-04-07 17:11", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Dawn", "imo": "IMO 9710854", "subject": "Portal access for new ops manager - Tirreno Blu Navigazione", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Tirreno Blu Navigazione, we cannot locate our copy.\n\nBrgds,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-13 11:00"}, {"ticket_id": "MRL-105727", "created_at": "2026-04-07 17:19", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Scarlet Petrel", "imo": "IMO 9349265", "subject": "Suspicious traffic flagged - MV Scarlet Petrel", "description": "Cyber dashboard raised alert E-7271 for MV Scarlet Petrel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-07 17:00"}, {"ticket_id": "MRL-105724", "created_at": "2026-04-07 18:48", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Albatross", "imo": "IMO 9540285", "subject": "Antenna fault on MV Tramontane Albatross", "description": "After heavy weather the radome on MV Tramontane Albatross has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-12 02:00"}, {"ticket_id": "MRL-105728", "created_at": "2026-04-07 19:16", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Spirit", "imo": "IMO 9836311", "subject": "Suspicious traffic flagged - MT Equinox Spirit", "description": "Master of MT Equinox Spirit reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-08 12:00"}, {"ticket_id": "MRL-105722", "created_at": "2026-04-07 19:32", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "FV Golden Current: slow connection and packet loss", "description": "Master on FV Golden Current (IMO 9274915) reports very slow internet since Piraeus departure. SNR fluctuating around 8.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-08 01:00"}, {"ticket_id": "MRL-105731", "created_at": "2026-04-07 19:56", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Onyx Comet", "imo": "IMO 9592367", "subject": "Installation schedule for FV Onyx Comet", "description": "Commissioning on FV Onyx Comet completed last week but we never received the report. Please send.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-16 15:00"}, {"ticket_id": "MRL-105730", "created_at": "2026-04-07 20:57", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Golden Petrel", "imo": "IMO 9734604", "subject": "Sealink Cyber alert on MT Golden Petrel", "description": "Cyber dashboard raised alert E-1620 for MT Golden Petrel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-08 00:00"}, {"ticket_id": "MRL-105737", "created_at": "2026-04-08 00:27", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Cyber dashboard raised alert E-4136 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-09 09:00"}, {"ticket_id": "MRL-105738", "created_at": "2026-04-08 00:33", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Solstice Voyager", "imo": "IMO 9205677", "subject": "Crew wifi vouchers not working on MV Solstice Voyager", "description": "Hello,\n\nCaptain of MV Solstice Voyager asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-15 15:00"}, {"ticket_id": "MRL-105739", "created_at": "2026-04-08 02:06", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Horizon", "imo": "IMO 9212242", "subject": "MT BALTIC HORIZON: BDU FAULT CODE E-7168", "description": "After heavy weather the radome on MT Baltic Horizon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-09 14:00"}, {"ticket_id": "MRL-105735", "created_at": "2026-04-08 04:17", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Current", "imo": "IMO 9243411", "subject": "Question about charges for MV Ostro Current", "description": "Good day,\n\nThe overage charges for MV Ostro Current look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-13 04:00"}, {"ticket_id": "MRL-105741", "created_at": "2026-04-08 09:41", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Solstice Reef", "imo": "IMO 9506851", "subject": "Degraded VSAT performance on MV Solstice Reef", "description": "Good day,\n\nPerformance on MV Solstice Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-09 14:00"}, {"ticket_id": "MRL-105742", "created_at": "2026-04-08 12:39", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Ostro Vega", "imo": "IMO 9177882", "subject": "Credit note request Agulhas Curernt Shipping", "description": "We do not recognise line items on the latest invoice for MV Ostro Vega. Can you send a breakdown per service? Regards, Accounts team, Agulhas Current Shipping.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-16 05:00"}, {"ticket_id": "MRL-105744", "created_at": "2026-04-08 15:56", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Orion", "imo": "IMO 9312858", "subject": "Antenna fault on MV Emerald Orion", "description": "ETO on MV Emerald Orion reports antenna stuck in azimuth, fault code E-1444. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-09 19:00"}, {"ticket_id": "MRL-105743", "created_at": "2026-04-08 19:25", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "URGENT - MV Baltic Trader offline", "description": "MV Baltic Trader (IMO 9458092) has no connectivity at all. Antenna status LED red, error E-4103. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-08 23:00"}, {"ticket_id": "MRL-105736", "created_at": "2026-04-08 22:02", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "Phishing attempt reported by MV Aurora Wave crew", "description": "Good day,\n\nCyber dashboard raised alert E-7207 for MV Aurora Wave: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-15 17:00"}, {"ticket_id": "MRL-105740", "created_at": "2026-04-08 22:24", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "MV Kystfjord Atlas - link keeps dropping since yesterday", "description": "Performance on MV Kystfjord Atlas degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-09 07:00"}, {"ticket_id": "MRL-105754", "created_at": "2026-04-09 02:38", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-1714. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-09 02:00"}, {"ticket_id": "MRL-105747", "created_at": "2026-04-09 03:45", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Rigel", "imo": "IMO 9820764", "subject": "Spare part request - MV Kystfjord Rigel", "description": "After heavy weather the radome on MV Kystfjord Rigel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-09 15:00"}, {"ticket_id": "MRL-105746", "created_at": "2026-04-09 03:51", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "Crew wifi vouchers not working on FV Sirocco Wave", "description": "Crew wifi on FV Sirocco Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-13 21:00"}, {"ticket_id": "MRL-105750", "created_at": "2026-04-09 07:45", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "MV Zephyr Rigel: slow connection and packet loss", "description": "We see repeated link drops on MV Zephyr Rigel. Modem log shows error E-6543 every few hours. Vessel currently Norwegian Sea. ETA next port Rotterdam.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-13 09:00"}, {"ticket_id": "MRL-105751", "created_at": "2026-04-09 09:09", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Carrier", "imo": "IMO 9556090", "subject": "Suspend service on MV Polar Carrier druing dry dock", "description": "MV Polar Carrier goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-18 21:00"}, {"ticket_id": "MRL-105755", "created_at": "2026-04-09 11:49", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Horizon", "imo": "IMO 9212242", "subject": "Crew wifi vouchers not working on MT Baltic Horizon", "description": "Crew on MT Baltic Horizon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-18 12:00"}, {"ticket_id": "MRL-105749", "created_at": "2026-04-09 14:06", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "Crew wifi vouchers not working on MV Harmattan Wave", "description": "Crew on MV Harmattan Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-12 13:00"}, {"ticket_id": "MRL-105753", "created_at": "2026-04-09 20:59", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Ostro Vega", "imo": "IMO 9177882", "subject": "Antenna fault on MV Ostro Vega", "description": "After heavy weather the radome on MV Ostro Vega has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-12 16:00"}, {"ticket_id": "MRL-105745", "created_at": "2026-04-09 21:47", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Reef", "imo": "IMO 9447495", "subject": "Question about charges for MV Baltic Reef", "description": "Hi support team,\n\nThe overage charges for MV Baltic Reef look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-17 21:00"}, {"ticket_id": "MRL-105748", "created_at": "2026-04-09 23:11", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Amber Lyra", "imo": "IMO 9275957", "subject": "Crew wifi vouchers not working on MV Amber Lyra", "description": "Crew wifi on MV Amber Lyra unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-18 23:00"}, {"ticket_id": "MRL-105752", "created_at": "2026-04-09 23:52", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Coral Dawn", "imo": "IMO 9767273", "subject": "Commissioning report pending - MV Coral Dawn", "description": "When can the install team board MV Coral Dawn in Stavanger? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-12 07:00"}, {"ticket_id": "MRL-105759", "created_at": "2026-04-10 02:58", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Invoice query - Ligurian Star Cruises", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-18 04:00"}, {"ticket_id": "MRL-105768", "created_at": "2026-04-10 04:40", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Altair", "imo": "IMO 9233416", "subject": "MV Zephyr Altair: BDU fault code E-7216", "description": "ETO on MV Zephyr Altair reports antenna stuck in azimuth, fault code E-2231. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-105772", "created_at": "2026-04-10 05:18", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ivory Tern", "imo": "IMO 9332145", "subject": "Crew wifi vouchers not working on MV Ivory Tern", "description": "Hello,\n\nCrew on MV Ivory Tern cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-12 22:00"}, {"ticket_id": "MRL-105756", "created_at": "2026-04-10 05:54", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "Suspend service on MV Cobalt Orion during dry dock", "description": "Please upgrade MV Cobalt Orion to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-15 05:00"}, {"ticket_id": "MRL-105766", "created_at": "2026-04-10 06:48", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Guardian", "imo": "IMO 9791028", "subject": "Credit note request Shiokaze Kaiun KK", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Tramontane Guardian. Can you send a breakdown per service? Regards, Accounts team, Shiokaze Kaiun KK.\n\nBrgds,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-18 21:00"}, {"ticket_id": "MRL-105771", "created_at": "2026-04-10 06:48", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Altair", "imo": "IMO 9773260", "subject": "Phishing attempt reported by MT Meridian Altair crew", "description": "Good day,\n\nMaster of MT Meridian Altair reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nDPA, Polarlys Tank AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-11 17:00"}, {"ticket_id": "MRL-105764", "created_at": "2026-04-10 07:27", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Albatross", "imo": "IMO 9494151", "subject": "MV Ivory Albatross: complete loss of connectivity", "description": "MV Ivory Albatross (IMO 9494151) has no connectivity at all. Antenna status LED red, error E-2709. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-04-10 10:00"}, {"ticket_id": "MRL-105761", "created_at": "2026-04-10 08:43", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Ostro Beacon", "imo": "IMO 9860702", "subject": "Slow crew internet on MV Ostro Beacon", "description": "Crew wifi on MV Ostro Beacon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-12 06:00"}, {"ticket_id": "MRL-105760", "created_at": "2026-04-10 09:19", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "Spare part request - MV Onyx Comet", "description": "Below-deck unit on MV Onyx Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-12 15:00"}, {"ticket_id": "MRL-105763", "created_at": "2026-04-10 11:40", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Scarlet Beacon", "imo": "IMO 9203394", "subject": "Antenna fault on MV Scarlet Beacon", "description": "ETO on MV Scarlet Beacon reports antenna stuck in azimuth, fault code E-5519. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-18 12:00"}, {"ticket_id": "MRL-105770", "created_at": "2026-04-10 12:17", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Altair", "imo": "IMO 9119103", "subject": "Spare part request - MV Sirocco Altair", "description": "After heavy weather the radome on MV Sirocco Altair has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-11 12:00"}, {"ticket_id": "MRL-105769", "created_at": "2026-04-10 15:07", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Trader", "imo": "IMO 9664146", "subject": "Question about charges for MV Arctic Trader", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Botnia Ice Class Oy fleet, our auditors are asking.\n\nBrgds,\nDPA, Botnia Ice Class Oy", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-12 05:00"}, {"ticket_id": "MRL-105767", "created_at": "2026-04-10 16:57", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "Credit note request Cantábrico Naviera SA", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Aurora Petrel. Can you send a breakdown per service? Regards, Accounts team, Cantábrico Naviera SA.\n\nBrgds,\nTechnical Dept, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-13 16:00"}, {"ticket_id": "MRL-105762", "created_at": "2026-04-10 22:42", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Silver Altair", "imo": "IMO 9107186", "subject": "Activate crew wifi package on MV Silver Altair", "description": "Please upgrade MV Silver Altair to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-11 00:00"}, {"ticket_id": "MRL-105765", "created_at": "2026-04-10 22:47", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "Credit note request Atlântico Sul Navegação", "description": "Requesting a copy of all invoices for the last quarter for Atlântico Sul Navegação fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-11 14:00"}, {"ticket_id": "MRL-105758", "created_at": "2026-04-10 23:11", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Crew data quota question - MV Kystfjord Draco", "description": "Crew on MV Kystfjord Draco cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-19 22:00"}, {"ticket_id": "MRL-105757", "created_at": "2026-04-10 23:54", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Equinox Breeze", "imo": "IMO 9360972", "subject": "High latency reported by master, MV Equinox Breeze", "description": "Performance on MV Equinox Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-18 05:00"}, {"ticket_id": "MRL-105773", "created_at": "2026-04-11 02:24", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Atoll", "imo": "IMO 9866093", "subject": "MT Levante Atoll: slow connection and packet loss", "description": "Hi support team,\n\nMaster on MT Levante Atoll (IMO 9866093) reports very slow internet since Colombo departure. SNR fluctuating around 6.3 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-19 05:00"}, {"ticket_id": "MRL-105781", "created_at": "2026-04-11 02:29", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Boreal Carrier", "imo": "IMO 9419278", "subject": "MV Boreal Carrier: slow connection and packet loss", "description": "Hello,\n\nWe see repeated link drops on MV Boreal Carrier. Modem log shows error E-4884 every few hours. Vessel currently Korea Strait. ETA next port Santos.\n\nBrgds,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-13 13:00"}, {"ticket_id": "MRL-105774", "created_at": "2026-04-11 04:58", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "MV Harmattan Falcon: BDU fault code E-8496", "description": "Below-deck unit on MV Harmattan Falcon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-12 07:00"}, {"ticket_id": "MRL-105782", "created_at": "2026-04-11 06:38", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "Crew wifi vouchers not working on MV Scarlet Trader", "description": "Crew wifi on MV Scarlet Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-20 13:00"}, {"ticket_id": "MRL-105778", "created_at": "2026-04-11 08:37", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Boreal Albatross", "imo": "IMO 9749324", "subject": "Degraded VSAT performance on MV Boreal Albatross", "description": "We see repeated link drops on MV Boreal Albatross. Modem log shows error E-4458 every few hours. Vessel currently Red Sea. ETA next port Hamburg.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-16 04:00"}, {"ticket_id": "MRL-105787", "created_at": "2026-04-11 10:18", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Lagoon", "imo": "IMO 9173783", "subject": "Spare part request - MV Scarlet Lagoon", "description": "Below-deck unit on MV Scarlet Lagoon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-19 18:00"}, {"ticket_id": "MRL-105777", "created_at": "2026-04-11 10:30", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Trader", "imo": "IMO 9664146", "subject": "Plan change request for MV Arctic rTader", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Arctic Trader before next crew change in Aberdeen.\n\nThanks and regards,\nTechnical Dept, Botnia Ice Class Oy", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-15 04:00"}, {"ticket_id": "MRL-105789", "created_at": "2026-04-11 10:58", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Emerald Orion", "imo": "IMO 9312858", "subject": "Coverage question Mediterranean", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Tirreno Blu Navigazione, we cannot locate our copy.\n\nBrgds,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105786", "created_at": "2026-04-11 11:11", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "Spare part request - MV Zephyr Lyra", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Zephyr Lyra has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-12 09:00"}, {"ticket_id": "MRL-105785", "created_at": "2026-04-11 12:07", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "Degraded VSAT performance on FV Amber Atoll", "description": "We see repeated link drops on FV Amber Atoll. Modem log shows error E-9628 every few hours. Vessel currently Baltic Sea. ETA next port Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-20 18:00"}, {"ticket_id": "MRL-105783", "created_at": "2026-04-11 13:30", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "No link on MV Coral Guardian since 0400 UTC", "description": "Complete outage on MV Coral Guardian. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-04-11 03:00"}, {"ticket_id": "MRL-105776", "created_at": "2026-04-11 15:23", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Amber Crest", "imo": "IMO 9239812", "subject": "MT Amber Crest: slow connection and packet loss", "description": "We see repeated link drops on MT Amber Crest. Modem log shows error E-4887 every few hours. Vessel currently South Atlantic. ETA next port Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-20 10:00"}, {"ticket_id": "MRL-105775", "created_at": "2026-04-11 15:24", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Question about charges for MV Iron Tide", "description": "The overage charges for MV Iron Tide look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P1", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105784", "created_at": "2026-04-11 15:36", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Harmattan Breeze", "imo": "IMO 9786554", "subject": "Antenna fault on MV Harmattan Breeze", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Harmattan Breeze has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nTechnical Dept, Skagerrak Link Ferries", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-12 16:00"}, {"ticket_id": "MRL-105788", "created_at": "2026-04-11 20:03", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-13 21:00"}, {"ticket_id": "MRL-105780", "created_at": "2026-04-11 21:15", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "MV Iron Current: slow connection and packet loss", "description": "Master on MV Iron Current (IMO 9861421) reports very slow internet since Santos departure. SNR fluctuating around 6.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-17 01:00"}, {"ticket_id": "MRL-105779", "created_at": "2026-04-11 22:23", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Beacon", "imo": "IMO 9353448", "subject": "Crew data quota question - MV Nordic Beacon", "description": "Crew on MV Nordic Beacon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-19 06:00"}, {"ticket_id": "MRL-105795", "created_at": "2026-04-12 00:31", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Carrier", "imo": "IMO 9302657", "subject": "Invoice query - Al Mirfa Offshore Marine", "description": "The overage charges for MV Zephyr Carrier look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-19 23:00"}, {"ticket_id": "MRL-105798", "created_at": "2026-04-12 01:06", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "Credit note request Levantine Crescent Shipping", "description": "We do not recognise line items on the latest invoice for MT Aurora Orion. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-18 12:00"}, {"ticket_id": "MRL-105794", "created_at": "2026-04-12 01:52", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Harmattan Dawn", "imo": "IMO 9121388", "subject": "New build connectivity setup Levantine Crescent Shipping", "description": "Commissioning on MT Harmattan Dawn completed last week but we never received the report. Please send.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-18 18:00"}, {"ticket_id": "MRL-105796", "created_at": "2026-04-12 03:27", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Reef", "imo": "IMO 9379583", "subject": "Credit note request Kattegat Container Line", "description": "Requesting a copy of all invoices for the last quarter for Kattegat Container Line fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-19 13:00"}, {"ticket_id": "MRL-105791", "created_at": "2026-04-12 03:41", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Voyager", "imo": "IMO 9700914", "subject": "Spare part request - MV Austral Voyager", "description": "Below-deck unit on MV Austral Voyager rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-12 08:00"}, {"ticket_id": "MRL-105797", "created_at": "2026-04-12 04:07", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Austral Carrier", "imo": "IMO 9633733", "subject": "Commissioning report pending - MV Austral Carrier", "description": "We are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-17 06:00"}, {"ticket_id": "MRL-105801", "created_at": "2026-04-12 04:43", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Carrier", "imo": "IMO 9686273", "subject": "Slow crew internet on MV Silver Carrier", "description": "Crew on MV Silver Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-17 06:00"}, {"ticket_id": "MRL-105800", "created_at": "2026-04-12 08:17", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Meridian Wave", "imo": "IMO 9572290", "subject": "High latency reported by master, MV Meridian Wave", "description": "We see repeated link drops on MV Meridian Wave. Modem log shows error E-7551 every few hours. Vessel currently North Sea. ETA next port Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-16 08:00"}, {"ticket_id": "MRL-105799", "created_at": "2026-04-12 10:37", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Cobalt Tide", "imo": "IMO 9760134", "subject": "QUESTION ABOUT CHARGES FOR MT COBALT TIDE", "description": "We do not recognise line items on the latest invoice for MT Cobalt Tide. Can you send a breakdown per service? Regards, Accounts team, Polarlys Tank AS.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-14 10:00"}, {"ticket_id": "MRL-105792", "created_at": "2026-04-12 12:10", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Nova", "imo": "IMO 9846225", "subject": "Plan change request for MV Kystfjord Nova", "description": "Hi support team,\n\nMV Kystfjord Nova goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-21 08:00"}, {"ticket_id": "MRL-105793", "created_at": "2026-04-12 15:07", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "Spare part request - MV Harmattan Dawn", "description": "Below-deck unit on MV Harmattan Dawn rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-14 15:00"}, {"ticket_id": "MRL-105790", "created_at": "2026-04-12 15:24", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Mistral Wave", "imo": "IMO 9325659", "subject": "Degraded VSAT performance on MV Mistral Wave", "description": "Performance on MV Mistral Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-14 19:00"}, {"ticket_id": "MRL-105803", "created_at": "2026-04-12 20:32", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "Coverage question Baltic Sea", "description": "Please send the current signed contract and SLA annex for Tirreno Blu Navigazione, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-14 17:00"}, {"ticket_id": "MRL-105802", "created_at": "2026-04-12 23:32", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "URGENT - MT Scarlet Atoll offline", "description": "MT Scarlet Atoll (IMO 9797228) has no connectivity at all. Antenna status LED red, error E-7024. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-12 21:00"}, {"ticket_id": "MRL-105810", "created_at": "2026-04-13 04:17", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Austral Carrier", "imo": "IMO 9633733", "subject": "MV Austral Carrier: BDU fault code E-1137", "description": "Good day,\n\nBelow-deck unit on MV Austral Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?\n\nBrgds,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-13 17:00"}, {"ticket_id": "MRL-105805", "created_at": "2026-04-13 07:27", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Mistral Vega", "imo": "IMO 9239123", "subject": "Crew data quota question - MV Mistral Vega", "description": "Crew wifi on MV Mistral Vega unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-18 08:00"}, {"ticket_id": "MRL-105809", "created_at": "2026-04-13 07:52", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Boreal Atoll", "imo": "IMO 9240914", "subject": "Portal access for new ops manager - Karpas Maritime Ltd", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Karpas Maritime Ltd, we cannot locate our copy.\n\nBrgds,\nTechnical Dept, Karpas Maritime Ltd", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-15 01:00"}, {"ticket_id": "MRL-105808", "created_at": "2026-04-13 11:32", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "Crew data quota question - MV Ivory Horizon", "description": "Dear support team,\n\nCrew on MV Ivory Horizon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-21 03:00"}, {"ticket_id": "MRL-105811", "created_at": "2026-04-13 11:44", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Master on our vessel () reports very slow internet since Stavanger departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-18 16:00"}, {"ticket_id": "MRL-105806", "created_at": "2026-04-13 14:04", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Navigator", "imo": "IMO 9828089", "subject": "MV Austral Navigator: BDU fault code E-6045", "description": "Hi support team,\n\nBelow-deck unit on MV Austral Navigator rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?\n\nThanks and regards,\nMarine Superintendent, Adriatic Sun Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-13 12:00"}, {"ticket_id": "MRL-105804", "created_at": "2026-04-13 14:11", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Tramontane Falcon", "imo": "IMO 9703174", "subject": "Crew data quota question - MV Tramontane Falcon", "description": "Captain of MV Tramontane Falcon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-18 05:00"}, {"ticket_id": "MRL-105812", "created_at": "2026-04-13 15:59", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sirocco Lyra", "imo": "IMO 9461673", "subject": "High latency reported by master, MV Sirocco Lyra", "description": "Master on MV Sirocco Lyra (IMO 9461673) reports very slow internet since Jebel Ali departure. SNR fluctuating around 8.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-18 18:00"}, {"ticket_id": "MRL-105807", "created_at": "2026-04-13 22:11", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "Degraded VSAT performance on MV Scarlet Trader", "description": "Hi support team,\n\nMaster on MV Scarlet Trader (IMO 9630195) reports very slow internet since Piraeus departure. SNR fluctuating around 7.7 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-14 16:00"}, {"ticket_id": "MRL-105818", "created_at": "2026-04-14 00:12", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Crest", "imo": "IMO 9705770", "subject": "MV Mistral Crest - link keeps dropping since yesterday", "description": "Master on MV Mistral Crest (IMO 9705770) reports very slow internet since Piraeus departure. SNR fluctuating around 4.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-15 15:00"}, {"ticket_id": "MRL-105819", "created_at": "2026-04-14 06:28", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Emerald Star", "imo": "IMO 9222302", "subject": "Portal access for new pos manager - Delta Maas Shipping BV", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.\n\nBrgds,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-22 14:00"}, {"ticket_id": "MRL-105815", "created_at": "2026-04-14 08:44", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Arctic Atoll", "imo": "IMO 9343065", "subject": "Installation schedule for MV Arctic Atoll", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.\n\nBest regards,\nMarine Superintendent, Firth of Clyde Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-15 11:00"}, {"ticket_id": "MRL-105813", "created_at": "2026-04-14 10:08", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-21 13:00"}, {"ticket_id": "MRL-105814", "created_at": "2026-04-14 10:19", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Wave", "imo": "IMO 9206906", "subject": "MT Mistral Wave: BDU fault code E-8741", "description": "Hi support team,\n\nBelow-deck unit on MT Mistral Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?\n\nThanks and regards,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-15 07:00"}, {"ticket_id": "MRL-105817", "created_at": "2026-04-14 10:41", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Hi support team,\n\nCaptain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nDPA, Botnia Ice Class Oy", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-16 03:00"}, {"ticket_id": "MRL-105820", "created_at": "2026-04-14 16:09", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Horizon", "imo": "IMO 9152703", "subject": "Degraded VSAT performance on MV Mistral Horizon", "description": "Performance on MV Mistral Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-15 01:00"}, {"ticket_id": "MRL-105821", "created_at": "2026-04-14 16:17", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Beacon", "imo": "IMO 9225500", "subject": "MV AZURE BEACON - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Performance on MV Azure Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-19 19:00"}, {"ticket_id": "MRL-105822", "created_at": "2026-04-14 16:18", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "High latency reported by master, MV Equinox Dawn", "description": "Performance on MV Equinox Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-14 13:00"}, {"ticket_id": "MRL-105816", "created_at": "2026-04-14 23:34", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Hello,\n\nMaster on our vessel () reports very slow internet since Las Palmas departure. SNR fluctuating around 8.8 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-18 03:00"}, {"ticket_id": "MRL-105834", "created_at": "2026-04-15 01:05", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Azure Orion", "imo": "IMO 9671773", "subject": "MV Azure Orion: complete loss of connecitvity", "description": "Dear support team,\n\nComplete outage on MV Azure Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-16 19:00"}, {"ticket_id": "MRL-105823", "created_at": "2026-04-15 01:42", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Ostro Petrel", "imo": "IMO 9617935", "subject": "Invoice query - Aegean Meltemi Lines", "description": "We do not recognise line items on the latest invoice for MV Ostro Petrel. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-20 14:00"}, {"ticket_id": "MRL-105827", "created_at": "2026-04-15 01:47", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Sealink Cyber alert on MV Austral Reef", "description": "Cyber dashboard raised alert E-6501 for MV Austral Reef: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-16 09:00"}, {"ticket_id": "MRL-105830", "created_at": "2026-04-15 03:31", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ivory Lagoon", "imo": "IMO 9725627", "subject": "Portal access for new ops manager - Karpas Maritime Ltd", "description": "Please send the current signed contract and SLA annex for Karpas Maritime Ltd, we cannot locate our copy.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-21 03:00"}, {"ticket_id": "MRL-105832", "created_at": "2026-04-15 03:55", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Dawn", "imo": "IMO 9288150", "subject": "Sealink Cyber alert on MV Sapphire Dawn", "description": "Cyber dashboard raised alert E-2926 for MV Sapphire Dawn: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-16 08:00"}, {"ticket_id": "MRL-105824", "created_at": "2026-04-15 05:01", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Breeze", "imo": "IMO 9465318", "subject": "MT Golden Breeze - link keeps dropping since yesterday", "description": "Hi support team,\n\nPerformance on MT Golden Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-16 06:00"}, {"ticket_id": "MRL-105831", "created_at": "2026-04-15 05:22", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Silver Altair", "imo": "IMO 9107186", "subject": "Portal access for new ops manager - Melita Bulk Carriers", "description": "Please send the current signed contract and SLA annex for Melita Bulk Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-20 09:00"}, {"ticket_id": "MRL-105833", "created_at": "2026-04-15 06:48", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Iron Crest", "imo": "IMO 9601417", "subject": "Commissioning report pending - MV Iron Crest", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.\n\nBrgds,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-24 22:00"}, {"ticket_id": "MRL-105828", "created_at": "2026-04-15 08:11", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Petrel", "imo": "IMO 9172832", "subject": "MV Arctic Petrel: slow connection and packet loss", "description": "We see repeated link drops on MV Arctic Petrel. Modem log shows error E-3855 every few hours. Vessel currently Mediterranean. ETA next port Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-16 02:00"}, {"ticket_id": "MRL-105825", "created_at": "2026-04-15 10:08", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Nordic Rigel", "imo": "IMO 9322358", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV NORDIC RIGEL", "description": "MV Nordic Rigel goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-21 10:00"}, {"ticket_id": "MRL-105826", "created_at": "2026-04-15 17:43", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Lyra", "imo": "IMO 9326823", "subject": "Invoice query - Botnia Ice Class Oy", "description": "The overage charges for MV Mistral Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-18 10:00"}, {"ticket_id": "MRL-105829", "created_at": "2026-04-15 17:57", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Credit note request Kattegat Container Line", "description": "Requesting a copy of all invoices for the last quarter for Kattegat Container Line fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-23 18:00"}, {"ticket_id": "MRL-105839", "created_at": "2026-04-16 03:14", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "Suspend service on MV Amber Petrel during dry dock", "description": "Please upgrade MV Amber Petrel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-17 23:00"}, {"ticket_id": "MRL-105838", "created_at": "2026-04-16 05:41", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "Invoice query - Celtic Sea Trawlers Ltd", "description": "Dear support team,\n\nThe overage charges for FV Sirocco Wave look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nFleet Ops, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-24 06:00"}, {"ticket_id": "MRL-105843", "created_at": "2026-04-16 06:18", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sapphire Current", "imo": "IMO 9194517", "subject": "Antenna fault on MV Sapphire Current", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Sapphire Current has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Melita Bulk Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-16 18:00"}, {"ticket_id": "MRL-105841", "created_at": "2026-04-16 08:57", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Boreal Albatross", "imo": "IMO 9749324", "subject": "Crew data quota question - MV Boreal Albatross", "description": "Good day,\n\nCrew on MV Boreal Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-17 09:00"}, {"ticket_id": "MRL-105842", "created_at": "2026-04-16 09:23", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vessel", "description": "Master of our vessel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-16 15:00"}, {"ticket_id": "MRL-105836", "created_at": "2026-04-16 11:06", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "URGENT - OUR VESSEL OFFLINE", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-1375. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-17 23:00"}, {"ticket_id": "MRL-105837", "created_at": "2026-04-16 18:37", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "Phishing attempt reported by MT Nordic Tide crew", "description": "Cyber dashboard raised alert E-1170 for MT Nordic Tide: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-23 16:00"}, {"ticket_id": "MRL-105840", "created_at": "2026-04-16 21:28", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Ostro Trader", "imo": "IMO 9147617", "subject": "MV Ostro Trader: slow connection and packet loss", "description": "Performance on MV Ostro Trader degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-17 09:00"}, {"ticket_id": "MRL-105844", "created_at": "2026-04-16 22:35", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Silver Voyager", "imo": "IMO 9652911", "subject": "Slow crew internet on FV Silver Voyager", "description": "Good day,\n\nCrew wifi on FV Silver Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nTechnical Dept, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-21 19:00"}, {"ticket_id": "MRL-105835", "created_at": "2026-04-16 23:46", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "Slow crew internet on MV Sapphire Falcon", "description": "Captain of MV Sapphire Falcon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-25 07:00"}, {"ticket_id": "MRL-105849", "created_at": "2026-04-17 01:52", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Crest", "imo": "IMO 9891177", "subject": "Coverage question Norwegian Sea", "description": "Dear support team,\n\nDo you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nDPA, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-24 01:00"}, {"ticket_id": "MRL-105852", "created_at": "2026-04-17 02:28", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sapphire Current", "imo": "IMO 9194517", "subject": "Crew data quota question - MV Sapphire Current", "description": "Hello,\n\nCrew wifi on MV Sapphire Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-25 00:00"}, {"ticket_id": "MRL-105861", "created_at": "2026-04-17 02:40", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Boreal Altair", "imo": "IMO 9468619", "subject": "Plan change request for MV Boreal Altair", "description": "Please upgrade MV Boreal Altair to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-21 14:00"}, {"ticket_id": "MRL-105848", "created_at": "2026-04-17 02:46", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Atoll", "imo": "IMO 9435064", "subject": "Spare part request - MV Silver Atoll", "description": "After heavy weather the radome on MV Silver Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-18 14:00"}, {"ticket_id": "MRL-105857", "created_at": "2026-04-17 06:05", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Ostro Tern", "imo": "IMO 9706944", "subject": "Slow crew internet on MV Ostro Tern", "description": "Captain of MV Ostro Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-21 22:00"}, {"ticket_id": "MRL-105862", "created_at": "2026-04-17 06:38", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Breeze", "imo": "IMO 9146003", "subject": "SLOW CREW INTERNET ON MV SCARLET BREEZE", "description": "Good day,\n\nCrew wifi on MV Scarlet Breeze unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-21 16:00"}, {"ticket_id": "MRL-105855", "created_at": "2026-04-17 08:14", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Master on our vessel () reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 5.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-17 15:00"}, {"ticket_id": "MRL-105853", "created_at": "2026-04-17 08:24", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Guardian", "imo": "IMO 9431147", "subject": "Installation schedule for MV Sapphire Guardian", "description": "When can the install team board MV Sapphire Guardian in Colombo? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-19 08:00"}, {"ticket_id": "MRL-105859", "created_at": "2026-04-17 10:36", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Pioneer", "imo": "IMO 9389021", "subject": "Degraded VSAT performance on MV Emerald Pioneer", "description": "Performance on MV Emerald Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-21 06:00"}, {"ticket_id": "MRL-105856", "created_at": "2026-04-17 11:16", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Dawn", "imo": "IMO 9288150", "subject": "Activate crew wifi package on MV Sapphire Dawn", "description": "Please upgrade MV Sapphire Dawn to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105845", "created_at": "2026-04-17 11:59", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Coral Tide", "imo": "IMO 9176022", "subject": "MT Coral Tide: complete loss of connectivity", "description": "Complete outage on MT Coral Tide. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-04-17 05:00"}, {"ticket_id": "MRL-105854", "created_at": "2026-04-17 15:29", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "MV Scarlet Altair - link keeps dropping since yesterday", "description": "Dear support team,\n\nPerformance on MV Scarlet Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-18 07:00"}, {"ticket_id": "MRL-105860", "created_at": "2026-04-17 16:51", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Falcon", "imo": "IMO 9863572", "subject": "MV Ivory Falcon: slow connection and packet loss", "description": "We see repeated link drops on MV Ivory Falcon. Modem log shows error E-1639 every few hours. Vessel currently Mediterranean. ETA next port Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-18 01:00"}, {"ticket_id": "MRL-105858", "created_at": "2026-04-17 16:52", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ostro Guardian", "imo": "IMO 9794977", "subject": "Contract documents request - Nordhav Offshore AS", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Nordhav Offshore AS, we cannot locate our copy.\n\nBrgds,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-21 03:00"}, {"ticket_id": "MRL-105846", "created_at": "2026-04-17 17:01", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Tide", "imo": "IMO 9108609", "subject": "Slow crew internet on MV Solstice Tide", "description": "Dear support team,\n\nCrew wifi on MV Solstice Tide unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-24 08:00"}, {"ticket_id": "MRL-105850", "created_at": "2026-04-17 18:59", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Lyra", "imo": "IMO 9335630", "subject": "Degraded VSAT performance on MV Meridian Lyra", "description": "Performance on MV Meridian Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-18 21:00"}, {"ticket_id": "MRL-105847", "created_at": "2026-04-17 19:01", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Crest", "imo": "IMO 9424522", "subject": "Activate crew wifi package on MV Arctic Crest", "description": "Hello,\n\nMV Arctic Crest goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-22 09:00"}, {"ticket_id": "MRL-105851", "created_at": "2026-04-17 21:20", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Suspend service on MV Austral Reef during dry dock", "description": "MV Austral Reef goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-25 11:00"}, {"ticket_id": "MRL-105863", "created_at": "2026-04-17 22:10", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Dawn", "imo": "IMO 9458157", "subject": "MV Cobalt Dawn: BDU fault code E-1329", "description": "Below-deck unit on MV Cobalt Dawn rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-17 11:00"}, {"ticket_id": "MRL-105877", "created_at": "2026-04-18 00:31", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Onyx Falcon", "imo": "IMO 9599822", "subject": "Activate crew wifi package on MV Onyx Falcon", "description": "Hello,\n\nWe need the crew welfare package activated on MV Onyx Falcon before next crew change in Shanghai.\n\nBrgds,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-21 11:00"}, {"ticket_id": "MRL-105864", "created_at": "2026-04-18 00:55", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Navigator", "imo": "IMO 9774446", "subject": "Coverage question Baltic Sea", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-21 20:00"}, {"ticket_id": "MRL-105868", "created_at": "2026-04-18 01:41", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Karpas Maritime Ltd", "description": "Our new operations manager needs portal access for the Karpas Maritime Ltd fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-24 15:00"}, {"ticket_id": "MRL-105871", "created_at": "2026-04-18 02:26", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Spirit", "imo": "IMO 9343819", "subject": "Plan change request for MV Equinox Spirit", "description": "We need the crew welfare package activated on MV Equinox Spirit before next crew change in Busan.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-24 07:00"}, {"ticket_id": "MRL-105878", "created_at": "2026-04-18 03:47", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Silver Vega", "imo": "IMO 9415129", "subject": "Commissioning report pending - MV Silver Vega", "description": "Commissioning on MV Silver Vega completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-19 01:00"}, {"ticket_id": "MRL-105873", "created_at": "2026-04-18 04:01", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sirocco Wave", "imo": "IMO 9531193", "subject": "Activate crew wifi package on MV Sirocco Wave", "description": "MV Sirocco Wave goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-21 21:00"}, {"ticket_id": "MRL-105867", "created_at": "2026-04-18 04:18", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Zephyr Atoll", "imo": "IMO 9538775", "subject": "Antenna fault on MV Zephyr Atoll", "description": "After heavy weather the radome on MV Zephyr Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-24 00:00"}, {"ticket_id": "MRL-105876", "created_at": "2026-04-18 05:24", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "Degraded VSAT performance on MV Ivory Carrier", "description": "Hello,\n\nWe see repeated link drops on MV Ivory Carrier. Modem log shows error E-8809 every few hours. Vessel currently Red Sea. ETA next port Piraeus.\n\nBest regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-26 18:00"}, {"ticket_id": "MRL-105869", "created_at": "2026-04-18 07:59", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Ivory Reef", "imo": "IMO 9159854", "subject": "MV Ivory Reef: slow connection and packet loss", "description": "We see repeated link drops on MV Ivory Reef. Modem log shows error E-1905 every few hours. Vessel currently South Atlantic. ETA next port Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-26 08:00"}, {"ticket_id": "MRL-105866", "created_at": "2026-04-18 08:08", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "When can the install team board our vessel in Busan? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-23 01:00"}, {"ticket_id": "MRL-105870", "created_at": "2026-04-18 09:11", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Meridian Comet", "imo": "IMO 9340049", "subject": "Installation schedule for MV Meridian Comet", "description": "Commissioning on MV Meridian Comet completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-20 01:00"}, {"ticket_id": "MRL-105865", "created_at": "2026-04-18 09:47", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Iron Orion", "imo": "IMO 9614476", "subject": "Invoice query - Liguria nStar Cruises", "description": "We do not recognise line items on the latest invoice for MV Iron Orion. Can you send a breakdown per service? Regards, Accounts team, Ligurian Star Cruises.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-19 03:00"}, {"ticket_id": "MRL-105872", "created_at": "2026-04-18 09:47", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Contract documents request - Elbstrom Reederei GmbH", "description": "Our new operations manager needs portal access for the Elbstrom Reederei GmbH fleet. Can you set up an account?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-19 06:00"}, {"ticket_id": "MRL-105874", "created_at": "2026-04-18 11:27", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Altair", "imo": "IMO 9401910", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Levantine Crescent Shipping, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-24 21:00"}, {"ticket_id": "MRL-105875", "created_at": "2026-04-18 17:19", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Iron Tern", "imo": "IMO 9718349", "subject": "High latency reported by master, MV Iron Tern", "description": "Good day,\n\nMaster on MV Iron Tern (IMO 9718349) reports very slow internet since Busan departure. SNR fluctuating around 7.0 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Atlântico Azul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-18 15:00"}, {"ticket_id": "MRL-105885", "created_at": "2026-04-19 01:35", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Atoll", "imo": "IMO 9664914", "subject": "Installation schedule for MV Levante Atoll", "description": "Commissioning on MV Levante Atoll completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-25 13:00"}, {"ticket_id": "MRL-105880", "created_at": "2026-04-19 01:41", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Wave", "imo": "IMO 9206906", "subject": "Question about charges for MT Mistral Wave", "description": "We do not recognise line items on the latest invoice for MT Mistral Wave. Can you send a breakdown per service? Regards, Accounts team, Hormuz Falcon Tankers.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105883", "created_at": "2026-04-19 02:23", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Reef", "imo": "IMO 9608180", "subject": "Antenna fault on MT Solstice Reef", "description": "Below-deck unit on MT Solstice Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-24 20:00"}, {"ticket_id": "MRL-105886", "created_at": "2026-04-19 02:35", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Guardian", "imo": "IMO 9485801", "subject": "Suspend service o nMV Crimson Guardian during dry dock", "description": "MV Crimson Guardian goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-25 05:00"}, {"ticket_id": "MRL-105879", "created_at": "2026-04-19 02:58", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Amber Beacon", "imo": "IMO 9174024", "subject": "Sealink Cyber aletr on MV Amber Beacon", "description": "Good day,\n\nMaster of MV Amber Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-21 16:00"}, {"ticket_id": "MRL-105884", "created_at": "2026-04-19 07:25", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Crest", "imo": "IMO 9494553", "subject": "MV Equinox Crest: slow connection and packet loss", "description": "Performance on MV Equinox Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-20 02:00"}, {"ticket_id": "MRL-105882", "created_at": "2026-04-19 07:53", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "ANTENNA FAULT ON MV AMBER WAVE", "description": "After heavy weather the radome on MV Amber Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-23 10:00"}, {"ticket_id": "MRL-105888", "created_at": "2026-04-19 10:03", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "Portal access for new ops manager - Cantábrico Naviera SA", "description": "Please send the current signed contract and SLA annex for Cantábrico Naviera SA, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-23 14:00"}, {"ticket_id": "MRL-105889", "created_at": "2026-04-19 11:51", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sapphire Carrier", "imo": "IMO 9385817", "subject": "Suspend service on MV Sapphire Carrier during dry dock", "description": "Please upgrade MV Sapphire Carrier to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-23 07:00"}, {"ticket_id": "MRL-105887", "created_at": "2026-04-19 13:45", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "Sealnik Cyber alert on MT Scarlet Atoll", "description": "Cyber dashboard raised alert E-2620 for MT Scarlet Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-28 00:00"}, {"ticket_id": "MRL-105881", "created_at": "2026-04-19 18:21", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Current", "imo": "IMO 9323704", "subject": "Degraded VSAT performance on MV Polar Current", "description": "Performance on MV Polar Current degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-20 12:00"}, {"ticket_id": "MRL-105890", "created_at": "2026-04-19 18:27", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "Activate crew wifi package on MV Scarlet Current", "description": "Hello,\n\nWe need the crew welfare package activated on MV Scarlet Current before next crew change in Aberdeen.\n\nThanks and regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-23 20:00"}, {"ticket_id": "MRL-105893", "created_at": "2026-04-19 20:01", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "Question about charges for MT Mistral Voyager", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MT Mistral Voyager. Can you send a breakdown per service? Regards, Accounts team, Hormuz Falcon Tankers.\n\nBrgds,\nFleet Ops, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-22 05:00"}, {"ticket_id": "MRL-105891", "created_at": "2026-04-19 22:47", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "Degraded VSAT performance on MT Aurora Orion", "description": "We see repeated link drops on MT Aurora Orion. Modem log shows error E-8191 every few hours. Vessel currently Red Sea. ETA next port Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-23 11:00"}, {"ticket_id": "MRL-105892", "created_at": "2026-04-19 23:31", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Star", "imo": "IMO 9507336", "subject": "MV Arctic Star: slow connection and packet loss", "description": "Performance on MV Arctic Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-23 05:00"}, {"ticket_id": "MRL-105898", "created_at": "2026-04-20 02:58", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Carrier", "imo": "IMO 9327059", "subject": "Crew data quota question - MV Arctic Carrier", "description": "Crew on MV Arctic Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-28 16:00"}, {"ticket_id": "MRL-105899", "created_at": "2026-04-20 03:52", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Trader", "imo": "IMO 9664146", "subject": "MV Arctic Trader: complete loss of connectivity", "description": "MV Arctic Trader (IMO 9664146) has no connectivity at all. Antenna status LED red, error E-2585. Vessel in Malacca Strait. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-20 19:00"}, {"ticket_id": "MRL-105903", "created_at": "2026-04-20 07:00", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "Question about charges for MV Tramontane Voyager", "description": "Requesting a copy of all invoices for the last quarter for Vestkyst Seismikk AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-24 10:00"}, {"ticket_id": "MRL-105905", "created_at": "2026-04-20 07:48", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Cobalt Reef", "imo": "IMO 9738557", "subject": "Invoice query - Göta Älv Shortsea AB", "description": "Requesting a copy of all invoices for the last quarter for Göta Älv Shortsea AB fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-27 00:00"}, {"ticket_id": "MRL-105900", "created_at": "2026-04-20 12:56", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Reef", "imo": "IMO 9654311", "subject": "Coverage question Persian Gulf", "description": "Please send the current signed contract and SLA annex for Kowloon Pearl Navigation, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-27 08:00"}, {"ticket_id": "MRL-105894", "created_at": "2026-04-20 14:17", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-6814 every few hours. Vessel currently North Sea. ETA next port Jebel Ali.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-21 14:00"}, {"ticket_id": "MRL-105904", "created_at": "2026-04-20 17:00", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "DEGRADED VSAT PERFORMANCE ON MV NORDIC VOYAGER", "description": "Master on MV Nordic Voyager (IMO 9316048) reports very slow internet since Colombo departure. SNR fluctuating around 7.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-20 22:00"}, {"ticket_id": "MRL-105895", "created_at": "2026-04-20 17:04", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "Crew wifi vouchers not working on MV Sapphire Falcon", "description": "Crew wifi on MV Sapphire Falcon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-22 00:00"}, {"ticket_id": "MRL-105902", "created_at": "2026-04-20 19:28", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Dawn", "imo": "IMO 9880556", "subject": "Spare part request - MT Polar Dawn", "description": "After heavy weather the radome on MT Polar Dawn has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-25 17:00"}, {"ticket_id": "MRL-105897", "created_at": "2026-04-20 21:15", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Crimson Rigel", "imo": "IMO 9380013", "subject": "CREW DATA QUOTA QUESTION - MV CRIMSON RIGEL", "description": "Crew wifi on MV Crimson Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-22 14:00"}, {"ticket_id": "MRL-105901", "created_at": "2026-04-20 21:23", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Amber Altair", "imo": "IMO 9464986", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - BOSPHORUS CRESCENT DENIZCILIK", "description": "Please send the current signed contract and SLA annex for Bosphorus Crescent Denizcilik, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-26 11:00"}, {"ticket_id": "MRL-105896", "created_at": "2026-04-20 22:18", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "High latnecy reported by master, MV Zephyr Tide", "description": "We see repeated link drops on MV Zephyr Tide. Modem log shows error E-4516 every few hours. Vessel currently Suez Canal. ETA next port Antwerp.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-27 18:00"}, {"ticket_id": "MRL-105911", "created_at": "2026-04-21 02:33", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Boreal Crest", "imo": "IMO 9690004", "subject": "Plan change request for MT Boreal Crest", "description": "MT Boreal Crest goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-25 04:00"}, {"ticket_id": "MRL-105908", "created_at": "2026-04-21 05:56", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Crimson Lagoon", "imo": "IMO 9753545", "subject": "CONTRACT DOCUMENTS REQUEST - CELTIC SEA TRAWLERS LTD", "description": "Our new operations manager needs portal access for the Celtic Sea Trawlers Ltd fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-27 09:00"}, {"ticket_id": "MRL-105913", "created_at": "2026-04-21 06:49", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "URGENT - MV Amber Meteor offline", "description": "Complete outage on MV Amber Meteor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-22 14:00"}, {"ticket_id": "MRL-105916", "created_at": "2026-04-21 07:21", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Levante Horizon", "imo": "IMO 9462914", "subject": "Spare part request - MV Levante Horizon", "description": "ETO on MV Levante Horizon reports antenna stuck in azimuth, fault code E-7596. Manual repointing works temporarily. Requesting service visit in Piraeus.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-28 09:00"}, {"ticket_id": "MRL-105917", "created_at": "2026-04-21 07:33", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "Plan change request for MV Scarlet Trader", "description": "Please upgrade MV Scarlet Trader to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-29 21:00"}, {"ticket_id": "MRL-105910", "created_at": "2026-04-21 09:08", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ostro Guardian", "imo": "IMO 9794977", "subject": "Coverage question Arabian Sea", "description": "Do you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-24 10:00"}, {"ticket_id": "MRL-105912", "created_at": "2026-04-21 10:31", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Meridian Comet", "imo": "IMO 9340049", "subject": "Antenna fault on MV Meridian Comet", "description": "Below-deck unit on MV Meridian Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-29 21:00"}, {"ticket_id": "MRL-105907", "created_at": "2026-04-21 13:38", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Star", "imo": "IMO 9601754", "subject": "URGENT - MT Polar Star offline", "description": "Dear support team,\n\nMT Polar Star (IMO 9601754) has no connectivity at all. Antenna status LED red, error E-8572. Vessel in Malacca Strait. Please call the bridge sat phone.\n\nBrgds,\nFleet Ops, Gascogne Gaz Maritime", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-21 08:00"}, {"ticket_id": "MRL-105909", "created_at": "2026-04-21 14:04", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Guardian", "imo": "IMO 9485801", "subject": "Plan change request for MV Crimson Guardian", "description": "MV Crimson Guardian goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-30 12:00"}, {"ticket_id": "MRL-105914", "created_at": "2026-04-21 14:15", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Sirocco Voyager", "imo": "IMO 9630925", "subject": "Crew data quota question - MV Sirocco Voyager", "description": "Hi support team,\n\nCaptain of MV Sirocco Voyager asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-23 07:00"}, {"ticket_id": "MRL-105906", "created_at": "2026-04-21 18:58", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Crew data quota question - MV Amber Star", "description": "Captain of MV Amber Star asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-26 05:00"}, {"ticket_id": "MRL-105915", "created_at": "2026-04-21 20:40", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Aurora Dawn", "imo": "IMO 9502283", "subject": "Coverage question North Sea", "description": "Our new operations manager needs portal access for the Botnia Ice Class Oy fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-26 05:00"}, {"ticket_id": "MRL-105925", "created_at": "2026-04-22 04:11", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Levante Beacon", "imo": "IMO 9603300", "subject": "Crew wifi vouchers not working on MT Levante Beacon", "description": "Captain of MT Levante Beacon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-26 13:00"}, {"ticket_id": "MRL-105922", "created_at": "2026-04-22 04:28", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "", "imo": "", "subject": "Invoice query - Frisia Nordsee Bereederung", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Frisia Nordsee Bereederung.\n\nThanks and regards,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-23 13:00"}, {"ticket_id": "MRL-105927", "created_at": "2026-04-22 07:04", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "Invoice query - Kowloon Pearl Navigation", "description": "Requesting a copy of all invoices for the last quarter for Kowloon Pearl Navigation fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-27 22:00"}, {"ticket_id": "MRL-105918", "created_at": "2026-04-22 12:37", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Crest", "imo": "IMO 9586887", "subject": "MV Levante Crest: slow connection and packet loss", "description": "Master on MV Levante Crest (IMO 9586887) reports very slow internet since Stavanger departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-24 02:00"}, {"ticket_id": "MRL-105926", "created_at": "2026-04-22 14:42", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Iron Atoll", "imo": "IMO 9562790", "subject": "New build connectivity setup Bosphorus Crescent Denizcilik", "description": "When can the install team board MV Iron Atoll in Busan? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-01 14:00"}, {"ticket_id": "MRL-105921", "created_at": "2026-04-22 14:57", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-7929 every few hours. Vessel currently North Sea. ETA next port Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-25 14:00"}, {"ticket_id": "MRL-105923", "created_at": "2026-04-22 15:10", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Carrier", "imo": "IMO 9302657", "subject": "Antenna fault on MV Zephyr Carrier", "description": "Below-deck unit on MV Zephyr Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-23 17:00"}, {"ticket_id": "MRL-105924", "created_at": "2026-04-22 16:40", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Horizon", "imo": "IMO 9744805", "subject": "Plan change request for MV Nordic Horizon", "description": "We need the crew welfare package activated on MV Nordic Horizon before next crew change in Tanjung Pelepas.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-28 19:00"}, {"ticket_id": "MRL-105920", "created_at": "2026-04-22 19:18", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "Suspicious traffic flagged - MT Solstice Lagoon", "description": "Master of MT Solstice Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-30 08:00"}, {"ticket_id": "MRL-105919", "created_at": "2026-04-22 20:36", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Sapphire Comet", "imo": "IMO 9136840", "subject": "MT Sapphire Comet - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Sapphire Comet. Modem log shows error E-5370 every few hours. Vessel currently Red Sea. ETA next port Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-28 05:00"}, {"ticket_id": "MRL-105928", "created_at": "2026-04-23 00:17", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "Slow crew internet on MV Kystfjord Carina", "description": "Captain of MV Kystfjord Carina asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-30 01:00"}, {"ticket_id": "MRL-105939", "created_at": "2026-04-23 00:22", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Boreal Lagoon", "imo": "IMO 9489936", "subject": "Activate crew wifi package on MV Boreal Lagoon", "description": "Please upgrade MV Boreal Lagoon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-27 20:00"}, {"ticket_id": "MRL-105936", "created_at": "2026-04-23 00:37", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "Degraded VSAT performance on MV Coral Albatross", "description": "Hello,\n\nPerformance on MV Coral Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105937", "created_at": "2026-04-23 04:21", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "Plan change request for our vessel", "description": "Good day,\n\nPlease upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-24 15:00"}, {"ticket_id": "MRL-105930", "created_at": "2026-04-23 04:33", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Atoll", "imo": "IMO 9651010", "subject": "Degraded VSAT performance on MV Baltic Atoll", "description": "Master on MV Baltic Atoll (IMO 9651010) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 7.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-29 22:00"}, {"ticket_id": "MRL-105931", "created_at": "2026-04-23 05:18", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "Commissioning report pending - MT Mistral Voyager", "description": "Commissioning on MT Mistral Voyager completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-30 15:00"}, {"ticket_id": "MRL-105934", "created_at": "2026-04-23 07:44", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "CONTRACT DOCUMENTS REQUEST - ARMOR ATLANTIQUE ARMEMENT", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-02 21:00"}, {"ticket_id": "MRL-105929", "created_at": "2026-04-23 11:44", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Trader", "imo": "IMO 9762170", "subject": "MT Nordic Trader: slow connection and packet loss", "description": "Performance on MT Nordic Trader degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-25 00:00"}, {"ticket_id": "MRL-105933", "created_at": "2026-04-23 12:03", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "Invoice query - Kattegat Container Line", "description": "The overage charges for MV Polar Reef look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-24 00:00"}, {"ticket_id": "MRL-105932", "created_at": "2026-04-23 18:16", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sapphire Current", "imo": "IMO 9194517", "subject": "Phishing attempt reported by MV Sapphire Current crew", "description": "Hi support team,\n\nMaster of MV Sapphire Current reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nFleet Ops, Melita Bulk Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-24 21:00"}, {"ticket_id": "MRL-105935", "created_at": "2026-04-23 20:13", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Tramontane Meteor", "imo": "IMO 9800037", "subject": "MV Tramontane Meteor - link keeps dropping since yesterday", "description": "Master on MV Tramontane Meteor (IMO 9800037) reports very slow internet since Las Palmas departure. SNR fluctuating around 8.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-30 02:00"}, {"ticket_id": "MRL-105938", "created_at": "2026-04-23 21:29", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Reef", "imo": "IMO 9240768", "subject": "Activate crew wifi package on MV Scarlet Reef", "description": "Please upgrade MV Scarlet Reef to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-24 17:00"}, {"ticket_id": "MRL-105941", "created_at": "2026-04-24 01:39", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Meridian Comet", "imo": "IMO 9340049", "subject": "Question about charges for MV Meridian Comet", "description": "Requesting a copy of all invoices for the last quarter for Ligurian Star Cruises fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-25 07:00"}, {"ticket_id": "MRL-105952", "created_at": "2026-04-24 02:22", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Dawn", "imo": "IMO 9365752", "subject": "High latency reported by master, MV Silver Dawn", "description": "Hello,\n\nPerformance on MV Silver Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-25 14:00"}, {"ticket_id": "MRL-105946", "created_at": "2026-04-24 03:09", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Iron Horizon", "imo": "IMO 9280419", "subject": "Coverage question Mediterranean", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Adriatic Sun Ferries fleet. Can you set up an account?\n\nBrgds,\nFleet Ops, Adriatic Sun Ferries", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-30 02:00"}, {"ticket_id": "MRL-105951", "created_at": "2026-04-24 04:30", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Mistral Navigator", "imo": "IMO 9833424", "subject": "Degraded VSAT performance on MV Mistral Navigator", "description": "Hi support team,\n\nWe see repeated link drops on MV Mistral Navigator. Modem log shows error E-1817 every few hours. Vessel currently North Sea. ETA next port Singapore.\n\nBest regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-25 11:00"}, {"ticket_id": "MRL-105958", "created_at": "2026-04-24 04:36", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Polar Meteor", "imo": "IMO 9846201", "subject": "MV Polar Meteor: BDU fault code E-4375", "description": "ETO on MV Polar Meteor reports antenna stuck in azimuth, fault code E-5166. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-26 21:00"}, {"ticket_id": "MRL-105943", "created_at": "2026-04-24 06:53", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Coral Altair", "imo": "IMO 9780213", "subject": "CREW DATA QUOTA QUESTION - MV CORAL ALTAIR", "description": "Good day,\n\nCaptain of MV Coral Altair asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-03 16:00"}, {"ticket_id": "MRL-105957", "created_at": "2026-04-24 11:52", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Reef", "imo": "IMO 9259343", "subject": "Plan chaneg request for MV Zephyr Reef", "description": "Dear support team,\n\nMV Zephyr Reef goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-26 10:00"}, {"ticket_id": "MRL-105954", "created_at": "2026-04-24 12:10", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "Contract documents request - Skagerrak Link Ferries", "description": "Our new operations manager needs portal access for the Skagerrak Link Ferries fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-03 15:00"}, {"ticket_id": "MRL-105947", "created_at": "2026-04-24 12:33", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "High latency reported by master, MV Ivory Horizon", "description": "Dear support team,\n\nWe see repeated link drops on MV Ivory Horizon. Modem log shows error E-2361 every few hours. Vessel currently Norwegian Sea. ETA next port Piraeus.\n\nBest regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-02 02:00"}, {"ticket_id": "MRL-105945", "created_at": "2026-04-24 12:51", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "Crew wifi vouchers not working on MT Levante Orion", "description": "Hi support team,\n\nCaptain of MT Levante Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-26 02:00"}, {"ticket_id": "MRL-105949", "created_at": "2026-04-24 14:26", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "Activate crew wifi package on MV Arctic Current", "description": "Hi support team,\n\nPlease upgrade MV Arctic Current to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nTechnical Dept, Botnia Ice Class Oy", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-26 08:00"}, {"ticket_id": "MRL-105948", "created_at": "2026-04-24 14:59", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "CONTRACT DOCUMENTS REQUEST - ATLÂNTICO SUL NAVEGAÇÃO", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-30 05:00"}, {"ticket_id": "MRL-105955", "created_at": "2026-04-24 15:00", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "ANTENNA FAULT ON MV IVORY CARRIER", "description": "Hello,\n\nAfter heavy weather the radome on MV Ivory Carrier has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-25 08:00"}, {"ticket_id": "MRL-105944", "created_at": "2026-04-24 17:28", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Ivory Comet", "imo": "IMO 9815874", "subject": "Spare part request - MV Ivory Comet", "description": "Below-deck unit on MV Ivory Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-24 21:00"}, {"ticket_id": "MRL-105950", "created_at": "2026-04-24 19:11", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Ostro Vega", "imo": "IMO 9177882", "subject": "Installation schedule for MV Ostro Vega", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.\n\nBrgds,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-25 05:00"}, {"ticket_id": "MRL-105956", "created_at": "2026-04-24 20:12", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Atoll", "imo": "IMO 9469534", "subject": "Suspicious traffic flagged - MV Austral Atoll", "description": "Master of MV Austral Atoll reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-26 00:00"}, {"ticket_id": "MRL-105942", "created_at": "2026-04-24 20:22", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Coral Orion", "imo": "IMO 9154218", "subject": "URGENT - MV CORAL ORION OFFLINE", "description": "Hello,\n\nMV Coral Orion (IMO 9154218) has no connectivity at all. Antenna status LED red, error E-4301. Vessel in Baltic Sea. Please call the bridge sat phone.\n\nBest regards,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-04-24 05:00"}, {"ticket_id": "MRL-105953", "created_at": "2026-04-24 21:32", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Lyra", "imo": "IMO 9810094", "subject": "MV Nordic Lyra: slow connection and packet loss", "description": "Good day,\n\nWe see repeated link drops on MV Nordic Lyra. Modem log shows error E-3582 every few hours. Vessel currently Norwegian Sea. ETA next port Singapore.\n\nBrgds,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-27 05:00"}, {"ticket_id": "MRL-105940", "created_at": "2026-04-24 22:38", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Rigel", "imo": "IMO 9870745", "subject": "INSTALLATION SCHEDULE FOR MV BOREAL RIGEL", "description": "Hello,\n\nWhen can the install team board MV Boreal Rigel in Hamburg? Vessel alongside for 5 days from Monday.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-03 12:00"}, {"ticket_id": "MRL-105961", "created_at": "2026-04-25 01:03", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Tide", "imo": "IMO 9762376", "subject": "SPARE PART REQUEST - MV POLAR TIDE", "description": "Hi support team,\n\nETO on MV Polar Tide reports antenna stuck in azimuth, fault code E-5718. Manual repointing works temporarily. Requesting service visit in Las Palmas.\n\nBest regards,\nDPA, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-26 22:00"}, {"ticket_id": "MRL-105971", "created_at": "2026-04-25 02:08", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Breeze", "imo": "IMO 9591844", "subject": "Invoice query - Aegean Meltemi Lines", "description": "We do not recognise line items on the latest invoice for MV Coral Breeze. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-03 06:00"}, {"ticket_id": "MRL-105963", "created_at": "2026-04-25 02:29", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Reef", "imo": "IMO 9240768", "subject": "Sealink Cyber alert on MV Scarlet Reef", "description": "Cyber dashboard raised alert E-8542 for MV Scarlet Reef: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-25 18:00"}, {"ticket_id": "MRL-105968", "created_at": "2026-04-25 03:35", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Tramontane Orion", "imo": "IMO 9808912", "subject": "Crew data quota question - MV Tramontane Orion", "description": "Good day,\n\nCaptain of MV Tramontane Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-01 05:00"}, {"ticket_id": "MRL-105972", "created_at": "2026-04-25 04:36", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "MV Arctic Falcon: BDU fault code E-1695", "description": "After heavy weather the radome on MV Arctic Falcon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-29 13:00"}, {"ticket_id": "MRL-105960", "created_at": "2026-04-25 05:51", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "Slow crew internet on FV Levante Rigel", "description": "Captain of FV Levante Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-03 09:00"}, {"ticket_id": "MRL-105964", "created_at": "2026-04-25 06:00", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Falcon", "imo": "IMO 9690676", "subject": "Sealink Cyber alert on MT Arctic Falcon", "description": "Cyber dashboard raised alert E-6086 for MT Arctic Falcon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-25 08:00"}, {"ticket_id": "MRL-105962", "created_at": "2026-04-25 06:06", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Baltic Altair", "imo": "IMO 9843027", "subject": "HIGH LATENCY REPORTED BY MASTER, MV BALTIC ALTAIR", "description": "Master on MV Baltic Altair (IMO 9843027) reports very slow internet since Hamburg departure. SNR fluctuating around 8.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-28 19:00"}, {"ticket_id": "MRL-105969", "created_at": "2026-04-25 08:08", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Atoll", "imo": "IMO 9469534", "subject": "Plan change request for MV Austral Atoll", "description": "We need the crew welfare package activated on MV Austral Atoll before next crew change in Aberdeen.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-01 23:00"}, {"ticket_id": "MRL-105967", "created_at": "2026-04-25 14:30", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV OSTRO VOYAGER", "description": "Master of MV Ostro Voyager reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-25 22:00"}, {"ticket_id": "MRL-105966", "created_at": "2026-04-25 14:54", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Polar Dawn", "imo": "IMO 9612650", "subject": "Antenna fault on FV Polar Dawn", "description": "After heavy weather the radome on FV Polar Dawn has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-03 13:00"}, {"ticket_id": "MRL-105959", "created_at": "2026-04-25 15:37", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "Suspend service on MV Kystfjord Antares during dry dock", "description": "We need the crew welfare package activated on MV Kystfjord Antares before next crew change in Hamburg.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-03 21:00"}, {"ticket_id": "MRL-105970", "created_at": "2026-04-25 16:26", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Ivory Reef", "imo": "IMO 9159854", "subject": "Commissioning report pending - MV Ivory Reef", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-26 14:00"}, {"ticket_id": "MRL-105965", "created_at": "2026-04-25 16:44", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Sapphire Lyra", "imo": "IMO 9386536", "subject": "Slow crew internet on MV Sapphire Lyra", "description": "Crew wifi on MV Sapphire Lyra unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-01 02:00"}, {"ticket_id": "MRL-105974", "created_at": "2026-04-26 00:11", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Austral Orion", "imo": "IMO 9493949", "subject": "Antenna fault on MV Austral Orion", "description": "Good day,\n\nAfter heavy weather the radome on MV Austral Orion has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-26 15:00"}, {"ticket_id": "MRL-105979", "created_at": "2026-04-26 03:56", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "MV Iron Pioneer - link keeps dropping since yesterday", "description": "Performance on MV Iron Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-28 13:00"}, {"ticket_id": "MRL-105981", "created_at": "2026-04-26 04:56", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Meteor", "imo": "IMO 9875197", "subject": "MT Levante Meteor - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Levante Meteor. Modem log shows error E-1603 every few hours. Vessel currently North Sea. ETA next port Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-27 10:00"}, {"ticket_id": "MRL-105980", "created_at": "2026-04-26 05:41", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Harmattan Reef", "imo": "IMO 9843883", "subject": "High latency reported by master, MV Harmattan Reef", "description": "Master on MV Harmattan Reef (IMO 9843883) reports very slow internet since Rotterdam departure. SNR fluctuating around 6.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-27 03:00"}, {"ticket_id": "MRL-105976", "created_at": "2026-04-26 08:00", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Tramontane Breeze", "imo": "IMO 9154751", "subject": "Commissioning report pending - MV Tramontane Breeze", "description": "We are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-02 15:00"}, {"ticket_id": "MRL-105973", "created_at": "2026-04-26 14:16", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Voyager", "imo": "IMO 9122370", "subject": "Activate crew wifi package on MT Arctic Voyager", "description": "MT Arctic Voyager goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-01 11:00"}, {"ticket_id": "MRL-105978", "created_at": "2026-04-26 17:53", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "Spar epart request - MV Zephyr Wave", "description": "After heavy weather the radome on MV Zephyr Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-02 19:00"}, {"ticket_id": "MRL-105975", "created_at": "2026-04-26 18:55", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Dawn", "imo": "IMO 9385257", "subject": "Plan change request for MV Azure Dawn", "description": "MV Azure Dawn goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-04 14:00"}, {"ticket_id": "MRL-105977", "created_at": "2026-04-26 23:32", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sapphire Crest", "imo": "IMO 9727845", "subject": "Spare part request - MV Sapphire Crest", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Sapphire Crest has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-29 13:00"}, {"ticket_id": "MRL-105996", "created_at": "2026-04-27 03:24", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "Suspicious traffic flagged - MV Solstice Wave", "description": "Good day,\n\nMaster of MV Solstice Wave reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-28 10:00"}, {"ticket_id": "MRL-105984", "created_at": "2026-04-27 04:24", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "Commissioning report pending - MV Austral Lagoon", "description": "Commissioning on MV Austral Lagoon completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-01 15:00"}, {"ticket_id": "MRL-105989", "created_at": "2026-04-27 04:44", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Crimson Tern", "imo": "IMO 9453597", "subject": "High latency reported by master, MV Crimson Tern", "description": "Hi support team,\n\nMaster on MV Crimson Tern (IMO 9453597) reports very slow internet since Rotterdam departure. SNR fluctuating around 4.4 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-28 11:00"}, {"ticket_id": "MRL-105993", "created_at": "2026-04-27 04:50", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "Commissioning report pending - MV Silver Tern", "description": "When can the install team board MV Silver Tern in Rotterdam? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-04 17:00"}, {"ticket_id": "MRL-105987", "created_at": "2026-04-27 05:46", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "Crew data quota question - MV Harmattan Carrier", "description": "Crew wifi on MV Harmattan Carrier unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-29 16:00"}, {"ticket_id": "MRL-105997", "created_at": "2026-04-27 06:30", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-1629 every few hours. Vessel currently North Sea. ETA next port Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-28 19:00"}, {"ticket_id": "MRL-105999", "created_at": "2026-04-27 10:37", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Amber Guardian", "imo": "IMO 9156864", "subject": "Crew wifi vouchers not working on MT Amber Guardian", "description": "Hello,\n\nCrew on MT Amber Guardian cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-03 18:00"}, {"ticket_id": "MRL-105986", "created_at": "2026-04-27 13:16", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Equinox Orion", "imo": "IMO 9485760", "subject": "Invoice query - Kattegat Container Line", "description": "We do not recognise line items on the latest invoice for MV Equinox Orion. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-01 01:00"}, {"ticket_id": "MRL-105982", "created_at": "2026-04-27 13:34", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sirocco Beacon", "imo": "IMO 9558701", "subject": "Credit note request Levantine Crescent Shipping", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-29 00:00"}, {"ticket_id": "MRL-105991", "created_at": "2026-04-27 14:42", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Equinox Rigel", "imo": "IMO 9683336", "subject": "Question about charges for MV Equinox Rigel", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Kowloon Pearl Navigation fleet, our auditors are asking.\n\nBrgds,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-05 18:00"}, {"ticket_id": "MRL-105994", "created_at": "2026-04-27 16:42", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Mistral Wave", "imo": "IMO 9325659", "subject": "Crew wifi vouchers not working on MV Mistral Wave", "description": "Crew wifi on MV Mistral Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-04 17:00"}, {"ticket_id": "MRL-105988", "created_at": "2026-04-27 17:32", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "Slow crew internet on FV Golden Current", "description": "Hello,\n\nCrew on FV Golden Current cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nDPA, Lofoten Havfiske AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-30 02:00"}, {"ticket_id": "MRL-105985", "created_at": "2026-04-27 18:12", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Petrel", "imo": "IMO 9835587", "subject": "New build connectivity setup Melita Bulk Carriers", "description": "Hi support team,\n\nWhen can the install team board MV Solstice Petrel in Rotterdam? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nDPA, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-05 15:00"}, {"ticket_id": "MRL-105992", "created_at": "2026-04-27 18:47", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Falcon", "imo": "IMO 9541930", "subject": "Antenna fault on MV Meridian Falcon", "description": "Hi support team,\n\nETO on MV Meridian Falcon reports antenna stuck in azimuth, fault code E-9700. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nBrgds,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-06 18:00"}, {"ticket_id": "MRL-105983", "created_at": "2026-04-27 20:03", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Capella", "imo": "IMO 9791743", "subject": "MV Kystfjord Capella: slow connection and packet loss", "description": "We see repeated link drops on MV Kystfjord Capella. Modem log shows error E-8998 every few hours. Vessel currently Norwegian Sea. ETA next port Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-27 15:00"}, {"ticket_id": "MRL-105990", "created_at": "2026-04-27 22:17", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-1046", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-28 17:00"}, {"ticket_id": "MRL-105995", "created_at": "2026-04-27 23:37", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-1670. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-28 19:00"}, {"ticket_id": "MRL-105998", "created_at": "2026-04-27 23:58", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Commissioning report pending - MV Iron Tide", "description": "Commissioning on MV Iron Tide completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-04 09:00"}, {"ticket_id": "MRL-106018", "created_at": "2026-04-28 00:48", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Boreal Altair", "imo": "IMO 9468619", "subject": "Installation schedule for MV Boreal Altair", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-29 06:00"}, {"ticket_id": "MRL-106017", "created_at": "2026-04-28 01:26", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Karpas Maritime Ltd fleet, our auditors are asking.\n\nThanks and regards,\nFleet Ops, Karpas Maritime Ltd", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-02 17:00"}, {"ticket_id": "MRL-106010", "created_at": "2026-04-28 01:55", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "Credit note request Agulhas Current Shipping", "description": "We do not recognise line items on the latest invoice for MV Tramontane Beacon. Can you send a breakdown per service? Regards, Accounts team, Agulhas Current Shipping.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-05 03:00"}, {"ticket_id": "MRL-106001", "created_at": "2026-04-28 02:02", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "Spare part request - MV Levante Orion", "description": "ETO on MV Levante Orion reports antenna stuck in azimuth, fault code E-2021. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-04 02:00"}, {"ticket_id": "MRL-106004", "created_at": "2026-04-28 02:05", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "Activate crew wifi package on MV Harmattan Falcon", "description": "Hi support team,\n\nMV Harmattan Falcon goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-05 17:00"}, {"ticket_id": "MRL-106014", "created_at": "2026-04-28 04:20", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Pioneer", "imo": "IMO 9632167", "subject": "Installation schedul efor MV Crimson Pioneer", "description": "Commissioning on MV Crimson Pioneer completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-05 01:00"}, {"ticket_id": "MRL-106012", "created_at": "2026-04-28 04:35", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "Crew wifi vouchers not working on MV Kystfjord Sirius", "description": "Hello,\n\nCrew on MV Kystfjord Sirius cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-04 03:00"}, {"ticket_id": "MRL-106002", "created_at": "2026-04-28 05:45", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Star", "imo": "IMO 9329069", "subject": "Question about charges for MV Zephyr Star", "description": "Requesting a copy of all invoices for the last quarter for Al Mirfa Offshore Marine fleet, our auditors are asking.", "reported_priority": "P1", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-106007", "created_at": "2026-04-28 05:53", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Crest", "imo": "IMO 9668697", "subject": "Commissioning report pending - MV Amber Crest", "description": "When can the install team board MV Amber Crest in Stavanger? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-06 05:00"}, {"ticket_id": "MRL-106008", "created_at": "2026-04-28 06:36", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Petrel", "imo": "IMO 9597381", "subject": "No link on MV Golden Petrel since 0400 UTC", "description": "Complete outage on MV Golden Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-04-28 07:00"}, {"ticket_id": "MRL-106006", "created_at": "2026-04-28 08:00", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Pioneer", "imo": "IMO 9389021", "subject": "Plan change request for MV Emerald Pioneer", "description": "Please upgrade MV Emerald Pioneer to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-29 06:00"}, {"ticket_id": "MRL-106015", "created_at": "2026-04-28 09:20", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Spirit", "imo": "IMO 9343819", "subject": "Activate crew wifi package on MV Equinox Spirit", "description": "Please upgrade MV Equinox Spirit to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-03 08:00"}, {"ticket_id": "MRL-106005", "created_at": "2026-04-28 12:03", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Ivory Dawn", "imo": "IMO 9100530", "subject": "No link on MV Ivory Dawn since 0400 UTC", "description": "Complete outage on MV Ivory Dawn. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-04-28 10:00"}, {"ticket_id": "MRL-106003", "created_at": "2026-04-28 13:51", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Navigator", "imo": "IMO 9383936", "subject": "Crew wifi vouchers not working on MV Polar Navigator", "description": "Crew wifi on MV Polar Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-30 22:00"}, {"ticket_id": "MRL-106013", "created_at": "2026-04-28 15:34", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Carrier", "imo": "IMO 9302657", "subject": "MV Zephyr Carrier: BDU fault code E-6094", "description": "Below-deck unit on MV Zephyr Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-29 21:00"}, {"ticket_id": "MRL-106016", "created_at": "2026-04-28 16:48", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "URGENT - MV Kystfjord Mira offline", "description": "Complete outage on MV Kystfjord Mira. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-28 12:00"}, {"ticket_id": "MRL-106011", "created_at": "2026-04-28 20:48", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Amber Vega", "imo": "IMO 9507116", "subject": "FV Amber Vega - link keeps dropping since yesterday", "description": "We see repeated link drops on FV Amber Vega. Modem log shows error E-5040 every few hours. Vessel currently Baltic Sea. ETA next port Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-29 08:00"}, {"ticket_id": "MRL-106000", "created_at": "2026-04-28 22:21", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Carrier", "imo": "IMO 9240706", "subject": "Crew data quota question - MV Nordic Carrier", "description": "Captain of MV Nordic Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-05-04 09:00"}, {"ticket_id": "MRL-106009", "created_at": "2026-04-28 22:48", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Mistral Guardian", "imo": "IMO 9362188", "subject": "Portal access for new ops manager - Delta Maas Shipping BV", "description": "Please send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-30 04:00"}, {"ticket_id": "MRL-106032", "created_at": "2026-04-29 01:44", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Solstice Breeze", "imo": "IMO 9593476", "subject": "MT Solstice Breeze: BDU fault code E-5668", "description": "Below-deck unit on MT Solstice Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-29 06:00"}, {"ticket_id": "MRL-106024", "created_at": "2026-04-29 02:56", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sapphire Crest", "imo": "IMO 9727845", "subject": "No link on MV Sapphire Crest since 0400 UTC", "description": "MV Sapphire Crest (IMO 9727845) has no connectivity at all. Antenna status LED red, error E-5249. Vessel in Gulf of Aden. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-04-29 08:00"}, {"ticket_id": "MRL-106025", "created_at": "2026-04-29 06:52", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Meridian Lagoon", "imo": "IMO 9180700", "subject": "Crew data quota question - MV Meridian Lagoon", "description": "Crew on MV Meridian Lagoon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-08 09:00"}, {"ticket_id": "MRL-106019", "created_at": "2026-04-29 10:07", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Falcon", "imo": "IMO 9131931", "subject": "Crew data quota question - MV Equinox Falcon", "description": "Crew on MV Equinox Falcon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-30 08:00"}, {"ticket_id": "MRL-106022", "created_at": "2026-04-29 10:13", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Scarlet Falcon", "imo": "IMO 9718624", "subject": "Invoice query - Shiokaze Kaiun KK", "description": "Requesting a copy of all invoices for the last quarter for Shiokaze Kaiun KK fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-07 13:00"}, {"ticket_id": "MRL-106029", "created_at": "2026-04-29 10:33", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Comet", "imo": "IMO 9468401", "subject": "Phishing attempt reported by MT Onyx Comet crew", "description": "Cyber dashboard raised alert E-8798 for MT Onyx Comet: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-30 15:00"}, {"ticket_id": "MRL-106020", "created_at": "2026-04-29 10:58", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Plan change request for MV Amber Star", "description": "Please upgrade MV Amber Star to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-02 02:00"}, {"ticket_id": "MRL-106031", "created_at": "2026-04-29 12:32", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Emerald Tern", "imo": "IMO 9526617", "subject": "Sealink Cyber alert on MT Emerald Tern", "description": "Master of MT Emerald Tern reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-30 17:00"}, {"ticket_id": "MRL-106028", "created_at": "2026-04-29 14:45", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Crimson Lagoon", "imo": "IMO 9753545", "subject": "FV Crimson Lagoon - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on FV Crimson Lagoon (IMO 9753545) reports very slow internet since Cape Town departure. SNR fluctuating around 7.3 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-01 13:00"}, {"ticket_id": "MRL-106021", "created_at": "2026-04-29 15:36", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "New build connectivity setup Tirreno Blu Navigazione", "description": "When can the install team board MV Scarlet Rigel in Aberdeen? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-07 04:00"}, {"ticket_id": "MRL-106027", "created_at": "2026-04-29 16:50", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Nordic Lyra", "imo": "IMO 9451874", "subject": "Activate crew wifi package on MT Nordic Lyra", "description": "MT Nordic Lyra goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-03 15:00"}, {"ticket_id": "MRL-106026", "created_at": "2026-04-29 20:01", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Nordic Crest", "imo": "IMO 9867865", "subject": "High latency reported by master, MV Nordic Crest", "description": "Performance on MV Nordic Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-29 07:00"}, {"ticket_id": "MRL-106030", "created_at": "2026-04-29 21:14", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "Crew wifi vouchers not working on MV Scarlet Rigel", "description": "Dear support team,\n\nCrew on MV Scarlet Rigel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-08 00:00"}, {"ticket_id": "MRL-106023", "created_at": "2026-04-29 22:38", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Breeze", "imo": "IMO 9829552", "subject": "Antenna fault on MT Ivory Breeze", "description": "ETO on MT Ivory Breeze reports antenna stuck in azimuth, fault code E-4124. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-30 23:00"}, {"ticket_id": "MRL-106033", "created_at": "2026-04-30 05:13", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "Portal access for new ops manager - Nordhav Offshore AS", "description": "Our new operations manager needs portal access for the Nordhav Offshore AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-04 00:00"}, {"ticket_id": "MRL-106034", "created_at": "2026-04-30 07:18", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Reef", "imo": "IMO 9447495", "subject": "High latency reported by master, MV Baltic Reef", "description": "Master on MV Baltic Reef (IMO 9447495) reports very slow internet since Rotterdam departure. SNR fluctuating around 7.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-02 23:00"}, {"ticket_id": "MRL-106038", "created_at": "2026-04-30 09:47", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Nordic Vega", "imo": "IMO 9822334", "subject": "Activate crew wifi package on MV Nordic Vega", "description": "MV Nordic Vega goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-06 20:00"}, {"ticket_id": "MRL-106035", "created_at": "2026-04-30 10:59", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "New build connectivity setup Haeryu Ocean Lines", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-09 10:00"}, {"ticket_id": "MRL-106039", "created_at": "2026-04-30 11:18", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Coral Altair", "imo": "IMO 9780213", "subject": "MV Coral Altair: slow connection and packet loss", "description": "Performance on MV Coral Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-09 00:00"}, {"ticket_id": "MRL-106036", "created_at": "2026-04-30 14:06", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "MV Amber Petrel: slow connection and packet loss", "description": "Performance on MV Amber Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-01 16:00"}, {"ticket_id": "MRL-106037", "created_at": "2026-04-30 18:51", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "", "imo": "", "subject": "New build connectivity setup Thraki Product Tankers", "description": "When can the install team board our vessel in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-07 15:00"}, {"ticket_id": "MRL-106040", "created_at": "2026-04-30 19:08", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "", "imo": "", "subject": "Invoice query - Nordhav Offshore AS", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Nordhav Offshore AS.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-05 05:00"}, {"ticket_id": "MRL-106041", "created_at": "2026-04-30 19:54", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Coral Carrier", "imo": "IMO 9190016", "subject": "Portal access for new ops manager - Vestkyst Seismikk AS", "description": "Our new operations manager needs portal access for the Vestkyst Seismikk AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-04 21:00"}, {"ticket_id": "MRL-106042", "created_at": "2026-04-30 20:22", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "New build connectivity setup Polarlys Tank AS", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.\n\nBrgds,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-02 10:00"}, {"ticket_id": "MRL-106046", "created_at": "2026-05-01 01:50", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Zephyr Breeze", "imo": "IMO 9881378", "subject": "MV Zephyr Breeze: slow connection and packet loss", "description": "Performance on MV Zephyr Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-06 22:00"}, {"ticket_id": "MRL-106045", "created_at": "2026-05-01 02:09", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Baltic Carrier", "imo": "IMO 9752498", "subject": "Antenna fault on MT Baltic Carrier", "description": "Hi support team,\n\nBelow-deck unit on MT Baltic Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-10 22:00"}, {"ticket_id": "MRL-106048", "created_at": "2026-05-01 04:03", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Master on our vessel () reports very slow internet since Hamburg departure. SNR fluctuating around 4.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-02 13:00"}, {"ticket_id": "MRL-106052", "created_at": "2026-05-01 08:25", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Trader", "imo": "IMO 9563275", "subject": "Antenna fault on MV Onyx Trader", "description": "After heavy weather the radome on MV Onyx Trader has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-02 04:00"}, {"ticket_id": "MRL-106043", "created_at": "2026-05-01 08:43", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "High latency reported by master, MV Onyx Altair", "description": "Hi support team,\n\nPerformance on MV Onyx Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nTechnical Dept, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-02 02:00"}, {"ticket_id": "MRL-106049", "created_at": "2026-05-01 11:27", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-1237", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-05 16:00"}, {"ticket_id": "MRL-106044", "created_at": "2026-05-01 12:31", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Aurora Star", "imo": "IMO 9398840", "subject": "FV Aurora Star - link keeps dropping since yesterday", "description": "Performance on FV Aurora Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-01 07:00"}, {"ticket_id": "MRL-106051", "created_at": "2026-05-01 14:12", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Tide", "imo": "IMO 9420344", "subject": "Degraded VSAT performance on MV Arctic Tide", "description": "Performance on MV Arctic Tide degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-01 22:00"}, {"ticket_id": "MRL-106050", "created_at": "2026-05-01 15:13", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Horizon", "imo": "IMO 9152703", "subject": "Suspend service on MV Mistral Horizon during dry dock", "description": "We need the crew welfare package activated on MV Mistral Horizon before next crew change in Valletta.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-07 11:00"}, {"ticket_id": "MRL-106047", "created_at": "2026-05-01 22:42", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Solstice Voyager", "imo": "IMO 9205677", "subject": "MV Solstice Voyager: complete loss of connectivity", "description": "MV Solstice Voyager (IMO 9205677) has no connectivity at all. Antenna status LED red, error E-8723. Vessel in Arabian Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-01 12:00"}, {"ticket_id": "MRL-106057", "created_at": "2026-05-02 01:20", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "Suspend service on MV Ostro Star during dry dock", "description": "MV Ostro Star goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-10 03:00"}, {"ticket_id": "MRL-106053", "created_at": "2026-05-02 01:45", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "Plan change request for MV Silver Lyra", "description": "We need the crew welfare package activated on MV Silver Lyra before next crew change in Stavanger.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-11 06:00"}, {"ticket_id": "MRL-106062", "created_at": "2026-05-02 04:28", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Tramontane Wave", "imo": "IMO 9639672", "subject": "Contract documents request - Firth of Clyde Carriers", "description": "Hello,\n\nOur new operations manager needs portal access for the Firth of Clyde Carriers fleet. Can you set up an account?\n\nThanks and regards,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-08 07:00"}, {"ticket_id": "MRL-106054", "created_at": "2026-05-02 09:11", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Aurora Lagoon", "imo": "IMO 9838527", "subject": "Question about charges for MV Aurora Lagoon", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106061", "created_at": "2026-05-02 10:50", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Tramontane Meteor", "imo": "IMO 9612739", "subject": "URGENT - MT Tramontane Meteor offline", "description": "MT Tramontane Meteor (IMO 9612739) has no connectivity at all. Antenna status LED red, error E-5748. Vessel in Malacca Strait. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-03 22:00"}, {"ticket_id": "MRL-106059", "created_at": "2026-05-02 15:05", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "High latency reported by master, MV Iron Vega", "description": "We see repeated link drops on MV Iron Vega. Modem log shows error E-4979 every few hours. Vessel currently Baltic Sea. ETA next port Aberdeen.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-05 16:00"}, {"ticket_id": "MRL-106056", "created_at": "2026-05-02 16:48", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Onyx Orion", "imo": "IMO 9152911", "subject": "Suspicious traffic flagged - MV Onyx Orion", "description": "Cyber dashboard raised alert E-9556 for MV Onyx Orion: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-03 19:00"}, {"ticket_id": "MRL-106058", "created_at": "2026-05-02 17:46", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Invoice query - Riau Straits Carriers", "description": "Requesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-11 08:00"}, {"ticket_id": "MRL-106060", "created_at": "2026-05-02 20:28", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Falcon", "imo": "IMO 9863572", "subject": "Suspicious traffic flagged - MV Ivory Falcon", "description": "Cyber dashboard raised alert E-4583 for MV Ivory Falcon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-08 21:00"}, {"ticket_id": "MRL-106063", "created_at": "2026-05-02 21:56", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Lagoon", "imo": "IMO 9494864", "subject": "High latency reported by master, MT Golden Lagoon", "description": "Master on MT Golden Lagoon (IMO 9494864) reports very slow internet since Cape Town departure. SNR fluctuating around 8.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-03 07:00"}, {"ticket_id": "MRL-106055", "created_at": "2026-05-02 23:26", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Altair", "imo": "IMO 9452426", "subject": "Suspicious traffic flagged - MT Aurora Altair", "description": "Cyber dashboard raised alert E-2203 for MT Aurora Altair: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-02 21:00"}, {"ticket_id": "MRL-106064", "created_at": "2026-05-02 23:55", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Cyber dashboard raised alert E-4848 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-07 09:00"}, {"ticket_id": "MRL-106074", "created_at": "2026-05-03 01:31", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Azure Navigator", "imo": "IMO 9569853", "subject": "Question about charges for MV Azure Navigator", "description": "Requesting a copy of all invoices for the last quarter for Adriatic Sun Ferries fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-12 03:00"}, {"ticket_id": "MRL-106068", "created_at": "2026-05-03 04:17", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Emerald Pioneer", "imo": "IMO 9273557", "subject": "Credit note request Levantine Crescent Shipping", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106073", "created_at": "2026-05-03 06:27", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Meridian Star", "imo": "IMO 9384291", "subject": "Crew wifi vouchers not working on MV Meridian Star", "description": "Captain of MV Meridian Star asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-11 22:00"}, {"ticket_id": "MRL-106066", "created_at": "2026-05-03 10:46", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Horizon", "imo": "IMO 9152703", "subject": "Crew data quota question - MV Mistral Horizon", "description": "Good day,\n\nCrew wifi on MV Mistral Horizon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-05-08 17:00"}, {"ticket_id": "MRL-106069", "created_at": "2026-05-03 11:12", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Dawn", "imo": "IMO 9283693", "subject": "Invoice query - Levantine Crescent Shipping", "description": "The overage charges for MT Amber Dawn look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-04 20:00"}, {"ticket_id": "MRL-106065", "created_at": "2026-05-03 12:22", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Trader", "imo": "IMO 9546320", "subject": "Activate crew wifi package on MV Polar Trader", "description": "We need the crew welfare package activated on MV Polar Trader before next crew change in Valletta.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-07 09:00"}, {"ticket_id": "MRL-106072", "created_at": "2026-05-03 15:22", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Austral Carrier", "imo": "IMO 9633733", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - KARPAS MARITIME LTD", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Karpas Maritime Ltd, we cannot locate our copy.\n\nBrgds,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-06 02:00"}, {"ticket_id": "MRL-106071", "created_at": "2026-05-03 18:05", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Beacon", "imo": "IMO 9521887", "subject": "Spare part request - MV Cobalt Beacon", "description": "Below-deck unit on MV Cobalt Beacon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-10 15:00"}, {"ticket_id": "MRL-106067", "created_at": "2026-05-03 21:27", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Dawn", "imo": "IMO 9288150", "subject": "Spare part request - MV Sapphire Dawn", "description": "ETO on MV Sapphire Dawn reports antenna stuck in azimuth, fault code E-9082. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-11 14:00"}, {"ticket_id": "MRL-106070", "created_at": "2026-05-03 22:03", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sirocco Reef", "imo": "IMO 9451094", "subject": "Invoice query - Melita Bulk Carriers", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Melita Bulk Carriers fleet, our auditors are asking.\n\nBest regards,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-08 10:00"}, {"ticket_id": "MRL-106091", "created_at": "2026-05-04 03:47", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Atoll", "imo": "IMO 9435064", "subject": "High latency reported by master, MV Silver Atoll", "description": "Master on MV Silver Atoll (IMO 9435064) reports very slow internet since Busan departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-05 17:00"}, {"ticket_id": "MRL-106082", "created_at": "2026-05-04 05:42", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Lagoon", "imo": "IMO 9882229", "subject": "MV Crimson Lagoon: BDU fault code E-6649", "description": "ETO on MV Crimson Lagoon reports antenna stuck in azimuth, fault code E-6443. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-11 20:00"}, {"ticket_id": "MRL-106088", "created_at": "2026-05-04 06:09", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "High latency reported by master, MV Tramontane Voyager", "description": "Performance on MV Tramontane Voyager degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-05 08:00"}, {"ticket_id": "MRL-106084", "created_at": "2026-05-04 06:34", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Wave", "imo": "IMO 9480497", "subject": "Suspend service on MT Scarlet Wave during dry dock", "description": "Dear support team,\n\nWe need the crew welfare package activated on MT Scarlet Wave before next crew change in Hamburg.\n\nBrgds,\nDPA, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-08 01:00"}, {"ticket_id": "MRL-106086", "created_at": "2026-05-04 06:54", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-2268 every few hours. Vessel currently North Sea. ETA next port Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-11 14:00"}, {"ticket_id": "MRL-106075", "created_at": "2026-05-04 07:54", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Zephyr Navigator", "imo": "IMO 9566904", "subject": "Degraded VSAT performance on MV Zephyr Navigator", "description": "Good day,\n\nWe see repeated link drops on MV Zephyr Navigator. Modem log shows error E-4473 every few hours. Vessel currently Arabian Sea. ETA next port Cape Town.\n\nBrgds,\nTechnical Dept, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-08 00:00"}, {"ticket_id": "MRL-106079", "created_at": "2026-05-04 08:42", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Atoll", "imo": "IMO 9651010", "subject": "Installation schedule for MV Baltic tAoll", "description": "Commissioning on MV Baltic Atoll completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-09 10:00"}, {"ticket_id": "MRL-106080", "created_at": "2026-05-04 09:23", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Portal access for new ops manager - Øresund Bulk ApS", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-12 11:00"}, {"ticket_id": "MRL-106090", "created_at": "2026-05-04 11:21", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Lyra", "imo": "IMO 9335630", "subject": "High latency reported by master, MV Meridian Lyra", "description": "Performance on MV Meridian Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-07 22:00"}, {"ticket_id": "MRL-106077", "created_at": "2026-05-04 12:17", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Equinox Meteor", "imo": "IMO 9800001", "subject": "Contract documents request - Delta Maas Shipping BV", "description": "Please send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-11 08:00"}, {"ticket_id": "MRL-106081", "created_at": "2026-05-04 12:31", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Current", "imo": "IMO 9360726", "subject": "Suspend service on MT Arctic Current during dry dock", "description": "We need the crew welfare package activated on MT Arctic Current before next crew change in Colombo.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-11 12:00"}, {"ticket_id": "MRL-106087", "created_at": "2026-05-04 13:18", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "MV Harmattan Carrier: BDU fault code E-7809", "description": "Below-deck unit on MV Harmattan Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-10 19:00"}, {"ticket_id": "MRL-106076", "created_at": "2026-05-04 14:30", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Iron Dawn", "imo": "IMO 9256858", "subject": "URGENT - MV Iron Dawn offline", "description": "Complete outage on MV Iron Dawn. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-04 17:00"}, {"ticket_id": "MRL-106083", "created_at": "2026-05-04 15:07", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Sapphire Lyra", "imo": "IMO 9386536", "subject": "Sealink Cyber alert on MV Sapphire Lyra", "description": "Hi support team,\n\nMaster of MV Sapphire Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-04 18:00"}, {"ticket_id": "MRL-106078", "created_at": "2026-05-04 15:28", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Equinox Horizon", "imo": "IMO 9675793", "subject": "Crew data quota question - MV Equinox Horizon", "description": "Hello,\n\nCaptain of MV Equinox Horizon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-05 09:00"}, {"ticket_id": "MRL-106089", "created_at": "2026-05-04 19:01", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Carrier", "imo": "IMO 9415507", "subject": "Spare part request - MV Azure Carrier", "description": "After heavy weather the radome on MV Azure Carrier has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-06 14:00"}, {"ticket_id": "MRL-106085", "created_at": "2026-05-04 20:31", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Aurora Reef", "imo": "IMO 9867102", "subject": "Crew wifi vouchers not working on MT Aurora Reef", "description": "Dear support team,\n\nCaptain of MT Aurora Reef asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nDPA, Thraki Product Tankers", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-08 18:00"}, {"ticket_id": "MRL-106098", "created_at": "2026-05-05 00:47", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "Credit note request Baltic Amber Shipping", "description": "Requesting a copy of all invoices for the last quarter for Baltic Amber Shipping fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-08 13:00"}, {"ticket_id": "MRL-106102", "created_at": "2026-05-05 06:10", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Albatross", "imo": "IMO 9382401", "subject": "MV Amber Albatross - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Amber Albatross. Modem log shows error E-2869 every few hours. Vessel currently Arabian Sea. ETA next port Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-11 22:00"}, {"ticket_id": "MRL-106097", "created_at": "2026-05-05 08:35", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Nordic Breeze", "imo": "IMO 9629990", "subject": "Portal access for new ops manager - Øresund Bulk ApS", "description": "Our new operations manager needs portal access for the Øresund Bulk ApS fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-06 19:00"}, {"ticket_id": "MRL-106103", "created_at": "2026-05-05 08:38", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Scarlet Falcon", "imo": "IMO 9718624", "subject": "MV Scarlet Falcon - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Scarlet Falcon. Modem log shows error E-9481 every few hours. Vessel currently Baltic Sea. ETA next port Valletta.", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-05 13:00"}, {"ticket_id": "MRL-106095", "created_at": "2026-05-05 09:43", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "No link on MT Solstice Navigator since 0400 UTC", "description": "Hello,\n\nMT Solstice Navigator (IMO 9426817) has no connectivity at all. Antenna status LED red, error E-1505. Vessel in Red Sea. Please call the bridge sat phone.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-05 05:00"}, {"ticket_id": "MRL-106096", "created_at": "2026-05-05 11:00", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sapphire Current", "imo": "IMO 9194517", "subject": "MV Sapphire Current: BDU fault code E-4341", "description": "ETO on MV Sapphire Current reports antenna stuck in azimuth, fault code E-2615. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-06 23:00"}, {"ticket_id": "MRL-106100", "created_at": "2026-05-05 12:17", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Breeze", "imo": "IMO 9745316", "subject": "Crew wifi vouchers not working on MV Austral Breeze", "description": "Crew wifi on MV Austral Breeze unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-06 02:00"}, {"ticket_id": "MRL-106099", "created_at": "2026-05-05 12:35", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Tide", "imo": "IMO 9120425", "subject": "Credit note request Konkan Coast Carriers", "description": "We do not recognise line items on the latest invoice for MV Tramontane Tide. Can you send a breakdown per service? Regards, Accounts team, Konkan Coast Carriers.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-07 04:00"}, {"ticket_id": "MRL-106093", "created_at": "2026-05-05 13:37", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Petrel", "imo": "IMO 9129495", "subject": "Coverage question Mediterranean", "description": "Hello,\n\nDo you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.\n\nBest regards,\nMarine Superintendent, Skagerrak Link Ferries", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-12 02:00"}, {"ticket_id": "MRL-106101", "created_at": "2026-05-05 16:12", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Equinox Orion", "imo": "IMO 9485760", "subject": "Spare part request - MV Equinox Orion", "description": "ETO on MV Equinox Orion reports antenna stuck in azimuth, fault code E-8468. Manual repointing works temporarily. Requesting service visit in Singapore.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-10 18:00"}, {"ticket_id": "MRL-106094", "created_at": "2026-05-05 16:46", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Silver Navigator", "imo": "IMO 9494424", "subject": "Suspend service on MV Silver Navigator during dry dock", "description": "MV Silver Navigator goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-07 21:00"}, {"ticket_id": "MRL-106092", "created_at": "2026-05-05 17:19", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Amber Vega", "imo": "IMO 9507116", "subject": "URGENT - FV Amber Vega offline", "description": "Complete outage on FV Amber Vega. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-106113", "created_at": "2026-05-06 01:04", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Portal access fro new ops manager - Elbstrom Reederei GmbH", "description": "Our new operations manager needs portal access for the Elbstrom Reederei GmbH fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-10 00:00"}, {"ticket_id": "MRL-106116", "created_at": "2026-05-06 03:27", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Wave", "imo": "IMO 9648518", "subject": "MV NORDIC WAVE: SLOW CONNECTION AND PACKET LOSS", "description": "Hi support team,\n\nWe see repeated link drops on MV Nordic Wave. Modem log shows error E-7252 every few hours. Vessel currently Baltic Sea. ETA next port Busan.\n\nBrgds,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-06 06:00"}, {"ticket_id": "MRL-106108", "created_at": "2026-05-06 04:25", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "Antenna fault on MV Baltic Trader", "description": "Good day,\n\nAfter heavy weather the radome on MV Baltic Trader has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nMarine Superintendent, Cantábrico Naviera SA", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-07 09:00"}, {"ticket_id": "MRL-106114", "created_at": "2026-05-06 04:54", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Albatross", "imo": "IMO 9364875", "subject": "ANTENNA FAULT ON MV SAPPHIRE ALBATROSS", "description": "Below-deck unit on MV Sapphire Albatross rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-07 22:00"}, {"ticket_id": "MRL-106111", "created_at": "2026-05-06 05:18", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Solstice Navigator", "imo": "IMO 9304045", "subject": "Spare part request - MV Solstice Navigator", "description": "After heavy weather the radome on MV Solstice Navigator has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-12 13:00"}, {"ticket_id": "MRL-106118", "created_at": "2026-05-06 08:24", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Breeze", "imo": "IMO 9829552", "subject": "MT Ivory Breeze: BDU fault code E-3260", "description": "ETO on MT Ivory Breeze reports antenna stuck in azimuth, fault code E-9038. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-14 11:00"}, {"ticket_id": "MRL-106112", "created_at": "2026-05-06 09:42", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "Invoice query - Riau Straits Carriers", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.\n\nThanks and regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-14 12:00"}, {"ticket_id": "MRL-106106", "created_at": "2026-05-06 09:49", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Polar Spirit", "imo": "IMO 9152856", "subject": "Question about charges for MV Polar Spirit", "description": "Requesting a copy of all invoices for the last quarter for Melita Bulk Carriers fleet, our auditors are asking.", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-07 10:00"}, {"ticket_id": "MRL-106109", "created_at": "2026-05-06 10:51", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Wave", "imo": "IMO 9667629", "subject": "Degraded VSAT performance on MV Emerald Wave", "description": "Performance on MV Emerald Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-06 08:00"}, {"ticket_id": "MRL-106117", "created_at": "2026-05-06 14:22", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Crimson Petrel", "imo": "IMO 9832688", "subject": "MT Crimson Petrel: slow connection and packet loss", "description": "Master on MT Crimson Petrel (IMO 9832688) reports very slow internet since Shanghai departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-07 22:00"}, {"ticket_id": "MRL-106120", "created_at": "2026-05-06 16:08", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Tern", "imo": "IMO 9564865", "subject": "Portal access for new ops manager - Melita Bulk Carriers", "description": "Please send the current signed contract and SLA annex for Melita Bulk Carriers, we cannot locate our copy.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-11 07:00"}, {"ticket_id": "MRL-106121", "created_at": "2026-05-06 17:16", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Star", "imo": "IMO 9665451", "subject": "Crew wifi vouchers not working on MV Crimson Star", "description": "Crew on MV Crimson Star cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-12 13:00"}, {"ticket_id": "MRL-106110", "created_at": "2026-05-06 19:13", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Golden Dawn", "imo": "IMO 9302231", "subject": "Antenna fault on MV Golden Dawn", "description": "After heavy weather the radome on MV Golden Dawn has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-07 19:00"}, {"ticket_id": "MRL-106107", "created_at": "2026-05-06 19:33", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Lyra", "imo": "IMO 9439797", "subject": "MV Austral Lyra: slow connection and packet loss", "description": "We see repeated link drops on MV Austral Lyra. Modem log shows error E-5255 every few hours. Vessel currently Korea Strait. ETA next port Jebel Ali.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-10 03:00"}, {"ticket_id": "MRL-106104", "created_at": "2026-05-06 20:42", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Crest", "imo": "IMO 9586887", "subject": "SPARE PART REQUEST - MV LEVANTE CREST", "description": "Dear support team,\n\nBelow-deck unit on MV Levante Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?\n\nBest regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-06 07:00"}, {"ticket_id": "MRL-106105", "created_at": "2026-05-06 21:23", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Aurora Star", "imo": "IMO 9398840", "subject": "Portal access for new ops manager - Lofoten Havfiske AS", "description": "Please send the current signed contract and SLA annex for Lofoten Havfiske AS, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-08 06:00"}, {"ticket_id": "MRL-106119", "created_at": "2026-05-06 22:06", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Albatross", "imo": "IMO 9843651", "subject": "Suspend service on MV Nordic Albatross during dry dock", "description": "Good day,\n\nMV Nordic Albatross goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-11 04:00"}, {"ticket_id": "MRL-106115", "created_at": "2026-05-06 22:40", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Vestkyst Seismikk AS", "description": "Our new operations manager needs portal access for the Vestkyst Seismikk AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-07 02:00"}, {"ticket_id": "MRL-106125", "created_at": "2026-05-07 01:39", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Tide", "imo": "IMO 9659440", "subject": "MV Azure Tide: slow connection and packet loss", "description": "Performance on MV Azure Tide degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-08 15:00"}, {"ticket_id": "MRL-106129", "created_at": "2026-05-07 04:25", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Meteor", "imo": "IMO 9276389", "subject": "SLOW CREW INTERNET ON MT BALTIC METEOR", "description": "Crew wifi on MT Baltic Meteor unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-14 22:00"}, {"ticket_id": "MRL-106135", "created_at": "2026-05-07 06:24", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Degraded VSAT performance on MT Nordic Beacon", "description": "Master on MT Nordic Beacon (IMO 9581370) reports very slow internet since Busan departure. SNR fluctuating around 8.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-14 16:00"}, {"ticket_id": "MRL-106131", "created_at": "2026-05-07 07:09", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Lyra", "imo": "IMO 9724178", "subject": "Installation schedule for MT Amber Lyra", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.\n\nBest regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-14 06:00"}, {"ticket_id": "MRL-106128", "created_at": "2026-05-07 08:14", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Cobalt Tide", "imo": "IMO 9760134", "subject": "URGENT - MT Cobalt Tide offline", "description": "Dear support team,\n\nComplete outage on MT Cobalt Tide. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nTechnical Dept, Polarlys Tank AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-08 18:00"}, {"ticket_id": "MRL-106133", "created_at": "2026-05-07 08:23", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Guardian", "imo": "IMO 9431147", "subject": "URGENT - MV Sapphire Guardian offline", "description": "MV Sapphire Guardian (IMO 9431147) has no connectivity at all. Antenna status LED red, error E-7494. Vessel in Malacca Strait. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-08 06:00"}, {"ticket_id": "MRL-106134", "created_at": "2026-05-07 11:32", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Coral Meteor", "imo": "IMO 9873773", "subject": "CONTRACT DOCUMENTS REQUEST - KARPAS MARITIME LTD", "description": "Do you have LEO coverage in Gulf of Aden? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-09 09:00"}, {"ticket_id": "MRL-106127", "created_at": "2026-05-07 13:07", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "No link on MV Coral Guardian since 0400 UTC", "description": "MV Coral Guardian (IMO 9323716) has no connectivity at all. Antenna status LED red, error E-9014. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-106123", "created_at": "2026-05-07 13:32", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Sapphire Lyra", "imo": "IMO 9543794", "subject": "New build connectivity setup Lofoten Havfiske AS", "description": "Dear support team,\n\nWhen can the install team board FV Sapphire Lyra in Valletta? Vessel alongside for 5 days from Monday.\n\nBest regards,\nMarine Superintendent, Lofoten Havfiske AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-15 16:00"}, {"ticket_id": "MRL-106130", "created_at": "2026-05-07 14:04", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Emerald Rigel", "imo": "IMO 9413652", "subject": "FV Emerald Rigel - link keeps dropping since yesterday", "description": "Master on FV Emerald Rigel (IMO 9413652) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-12 08:00"}, {"ticket_id": "MRL-106124", "created_at": "2026-05-07 18:28", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Atoll", "imo": "IMO 9132698", "subject": "High latency reported by master, MV Amber Atoll", "description": "Dear support team,\n\nPerformance on MV Amber Atoll degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-08 09:00"}, {"ticket_id": "MRL-106132", "created_at": "2026-05-07 18:49", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "Invoice query - Riau Straits Carriers", "description": "Requesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-13 11:00"}, {"ticket_id": "MRL-106126", "created_at": "2026-05-07 21:52", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Rigel", "imo": "IMO 9398905", "subject": "SEALINK CYBER ALERT ON MV ARCTIC RIGEL", "description": "Cyber dashboard raised alert E-3110 for MV Arctic Rigel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-16 08:00"}, {"ticket_id": "MRL-106122", "created_at": "2026-05-07 23:35", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Master on our vessel () reports very slow internet since Singapore departure. SNR fluctuating around 7.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-15 05:00"}, {"ticket_id": "MRL-106150", "created_at": "2026-05-08 02:59", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Azure Wave", "imo": "IMO 9119490", "subject": "Crew data quota question - MV Azure Wave", "description": "Crew wifi on MV Azure Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-11 15:00"}, {"ticket_id": "MRL-106152", "created_at": "2026-05-08 04:06", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Altair", "imo": "IMO 9532501", "subject": "High latency reported by master, MV Harmattan Altair", "description": "Master on MV Harmattan Altair (IMO 9532501) reports very slow internet since Jebel Ali departure. SNR fluctuating around 5.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-09 02:00"}, {"ticket_id": "MRL-106146", "created_at": "2026-05-08 06:25", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Coral Atoll", "imo": "IMO 9897535", "subject": "Slow crew internet on MV Coral Atoll", "description": "Captain of MV Coral Atoll asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-15 03:00"}, {"ticket_id": "MRL-106139", "created_at": "2026-05-08 06:42", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "Crew wifi vouchers not working on MV Solstice Wave", "description": "Captain of MV Solstice Wave asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-12 05:00"}, {"ticket_id": "MRL-106141", "created_at": "2026-05-08 07:16", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Boreal Beacon", "imo": "IMO 9120346", "subject": "Coverage question Mediterranean", "description": "Do you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-15 12:00"}, {"ticket_id": "MRL-106151", "created_at": "2026-05-08 08:51", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Cobalt Lyra", "imo": "IMO 9631747", "subject": "MV COBALT LYRA - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "We see repeated link drops on MV Cobalt Lyra. Modem log shows error E-4598 every few hours. Vessel currently North Atlantic. ETA next port Hamburg.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-12 05:00"}, {"ticket_id": "MRL-106138", "created_at": "2026-05-08 13:09", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "Activate crew wifi package on MV ArcticF alcon", "description": "MV Arctic Falcon goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-12 00:00"}, {"ticket_id": "MRL-106148", "created_at": "2026-05-08 13:43", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Sapphire Lyra", "imo": "IMO 9543794", "subject": "Suspend service on FV Sapphire Lyra during dry dock", "description": "Hello,\n\nFV Sapphire Lyra goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nTechnical Dept, Lofoten Havfiske AS", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-05-15 07:00"}, {"ticket_id": "MRL-106143", "created_at": "2026-05-08 15:53", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Baltic Wave", "imo": "IMO 9122904", "subject": "Suspend service on MV Baltic Wave during dry dock", "description": "MV Baltic Wave goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-13 08:00"}, {"ticket_id": "MRL-106144", "created_at": "2026-05-08 16:41", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Tide", "imo": "IMO 9200330", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?\n\nThanks and regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-15 23:00"}, {"ticket_id": "MRL-106147", "created_at": "2026-05-08 17:33", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-5762", "description": "Good day,\n\nAfter heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-09 00:00"}, {"ticket_id": "MRL-106142", "created_at": "2026-05-08 18:09", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Atoll", "imo": "IMO 9267508", "subject": "Crew data quota question - FV Sirocco Atoll", "description": "Hi support team,\n\nCrew on FV Sirocco Atoll cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nDPA, Armor Atlantique Armement", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-09 13:00"}, {"ticket_id": "MRL-106137", "created_at": "2026-05-08 18:12", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Lyra", "imo": "IMO 9326823", "subject": "Plan change request for MV Mistral Lyra", "description": "MV Mistral Lyra goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-12 12:00"}, {"ticket_id": "MRL-106149", "created_at": "2026-05-08 18:43", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Comet", "imo": "IMO 9468401", "subject": "Phishing attempt reported by MT Onyx Comet crew", "description": "Cyber dashboard raised alert E-6971 for MT Onyx Comet: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-10 04:00"}, {"ticket_id": "MRL-106140", "created_at": "2026-05-08 19:16", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Spirit", "imo": "IMO 9485411", "subject": "MV Austral Spirit: BDU fault code E-4142", "description": "ETO on MV Austral Spirit reports antenna stuck in azimuth, fault code E-7478. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-15 07:00"}, {"ticket_id": "MRL-106136", "created_at": "2026-05-08 20:09", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Star", "imo": "IMO 9412763", "subject": "Portal access for new ops manager - Nordhav Offshore AS", "description": "Our new operations manager needs portal access for the Nordhav Offshore AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-15 03:00"}, {"ticket_id": "MRL-106145", "created_at": "2026-05-08 20:52", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "MV Kystfjord Sirius: slow connection and packet loss", "description": "Performance on MV Kystfjord Sirius degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-08 18:00"}, {"ticket_id": "MRL-106158", "created_at": "2026-05-09 00:23", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Carrier", "imo": "IMO 9887724", "subject": "No link on MV Levante Carrier since 0400 UTC", "description": "Good day,\n\nComplete outage on MV Levante Carrier. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nDPA, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-09 23:00"}, {"ticket_id": "MRL-106157", "created_at": "2026-05-09 01:41", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Arctic Breeze", "imo": "IMO 9876426", "subject": "Suspend service on MV Arctic Breeze during dry dock", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Arctic Breeze before next crew change in Rotterdam.\n\nThanks and regards,\nDPA, Aegean Meltemi Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-10 23:00"}, {"ticket_id": "MRL-106162", "created_at": "2026-05-09 02:41", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Orion", "imo": "IMO 9491173", "subject": "High latency reported by master, MV Sapphire Orion", "description": "We see repeated link drops on MV Sapphire Orion. Modem log shows error E-9724 every few hours. Vessel currently Gibraltar. ETA next port Singapore.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-12 12:00"}, {"ticket_id": "MRL-106160", "created_at": "2026-05-09 04:01", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "MT Nordic Tide: BDU fault code E-3788", "description": "Good day,\n\nBelow-deck unit on MT Nordic Tide rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?\n\nBrgds,\nFleet Ops, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-13 11:00"}, {"ticket_id": "MRL-106165", "created_at": "2026-05-09 05:14", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Harmattan Crest", "imo": "IMO 9832834", "subject": "Spare part request - MV Harmattan Crest", "description": "ETO on MV Harmattan Crest reports antenna stuck in azimuth, fault code E-2706. Manual repointing works temporarily. Requesting service visit in Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-17 19:00"}, {"ticket_id": "MRL-106164", "created_at": "2026-05-09 09:17", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Beacon", "imo": "IMO 9593347", "subject": "Suspend service on MV Meridian Beacon during dry dock", "description": "MV Meridian Beacon goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-14 23:00"}, {"ticket_id": "MRL-106156", "created_at": "2026-05-09 10:02", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Solstice Navigator", "imo": "IMO 9304045", "subject": "Degraded VSAT performance on MV Solstice Navigator", "description": "Performance on MV Solstice Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-11 12:00"}, {"ticket_id": "MRL-106159", "created_at": "2026-05-09 13:26", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Coverage question Mediterranean", "description": "Please send the current signed contract and SLA annex for Atlântico Sul Navegação, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-15 05:00"}, {"ticket_id": "MRL-106168", "created_at": "2026-05-09 13:30", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "Spare part request - MV Harmattan Meteor", "description": "Below-deck unit on MV Harmattan Meteor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-18 16:00"}, {"ticket_id": "MRL-106163", "created_at": "2026-05-09 14:15", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "Credit note request Nordhav Offshore AS", "description": "The overage charges for MV Ivory Horizon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-16 09:00"}, {"ticket_id": "MRL-106169", "created_at": "2026-05-09 14:36", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "Spare part request - MT Iron Guardian", "description": "ETO on MT Iron Guardian reports antenna stuck in azimuth, fault code E-4113. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-10 18:00"}, {"ticket_id": "MRL-106153", "created_at": "2026-05-09 15:36", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "our vessel goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-10 16:00"}, {"ticket_id": "MRL-106170", "created_at": "2026-05-09 16:31", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Rigel", "imo": "IMO 9776432", "subject": "Activate crew wifi package on MV Aurora Rigel", "description": "Please upgrade MV Aurora Rigel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-10 04:00"}, {"ticket_id": "MRL-106154", "created_at": "2026-05-09 16:47", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Albatross", "imo": "IMO 9689574", "subject": "URGENT - MV Equinox Albatross offline", "description": "MV Equinox Albatross (IMO 9689574) has no connectivity at all. Antenna status LED red, error E-7415. Vessel in Arabian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-05-09 03:00"}, {"ticket_id": "MRL-106161", "created_at": "2026-05-09 18:18", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "Invoice query - Haeryu Ocean Lines", "description": "We do not recognise line items on the latest invoice for MV Scarlet Altair. Can you send a breakdown per service? Regards, Accounts team, Haeryu Ocean Lines.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-18 17:00"}, {"ticket_id": "MRL-106167", "created_at": "2026-05-09 19:26", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "INVOICE QUERY - LOFOTEN HAVFISKE AS", "description": "Requesting a copy of all invoices for the last quarter for Lofoten Havfiske AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-16 06:00"}, {"ticket_id": "MRL-106155", "created_at": "2026-05-09 19:36", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Aurora Star", "imo": "IMO 9816921", "subject": "MV Aurora Star: BDU fault code E-1776", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Aurora Star has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-18 02:00"}, {"ticket_id": "MRL-106166", "created_at": "2026-05-09 20:43", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Carrier", "imo": "IMO 9257785", "subject": "Suspend service on MV Golden Carrier during dry dock", "description": "Please upgrade MV Golden Carrier to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-14 20:00"}, {"ticket_id": "MRL-106180", "created_at": "2026-05-10 02:20", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Lagoon", "imo": "IMO 9879375", "subject": "MV Ostro Lagoon: BDU fault code E-5143", "description": "After heavy weather the radome on MV Ostro Lagoon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-17 20:00"}, {"ticket_id": "MRL-106175", "created_at": "2026-05-10 05:21", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Equinox Carrier", "imo": "IMO 9591179", "subject": "Portal access for new ops manager - Hormuz Falcon Tankers", "description": "Hello,\n\nOur new operations manager needs portal access for the Hormuz Falcon Tankers fleet. Can you set up an account?\n\nBrgds,\nTechnical Dept, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-15 12:00"}, {"ticket_id": "MRL-106171", "created_at": "2026-05-10 06:26", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Nordic Rigel", "imo": "IMO 9322358", "subject": "SUSPEND SERVICE ON MV NORDIC RIGEL DURING DRY DOCK", "description": "Please upgrade MV Nordic Rigel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-17 12:00"}, {"ticket_id": "MRL-106174", "created_at": "2026-05-10 06:56", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Baltic Carrier", "imo": "IMO 9752498", "subject": "Degraded VSAT performance on MT Baltic Carrier", "description": "We see repeated link drops on MT Baltic Carrier. Modem log shows error E-3653 every few hours. Vessel currently Mediterranean. ETA next port Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-18 01:00"}, {"ticket_id": "MRL-106178", "created_at": "2026-05-10 11:17", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "MV Mistral Tern - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Mistral Tern. Modem log shows error E-1036 every few hours. Vessel currently Suez Canal. ETA next port Tanjung Pelepas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-11 10:00"}, {"ticket_id": "MRL-106179", "created_at": "2026-05-10 12:36", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Falcon", "imo": "IMO 9863572", "subject": "Plan change request for MV Ivory Falcon", "description": "MV Ivory Falcon goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-11 08:00"}, {"ticket_id": "MRL-106173", "created_at": "2026-05-10 13:46", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Iron Horizon", "imo": "IMO 9280419", "subject": "Suspend service on MV Iron Horizon during dry dock", "description": "MV Iron Horizon goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-13 00:00"}, {"ticket_id": "MRL-106181", "created_at": "2026-05-10 13:52", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "MV Nordic Petrel: slow connection and packet loss", "description": "Master on MV Nordic Petrel (IMO 9192545) reports very slow internet since Singapore departure. SNR fluctuating around 4.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-14 20:00"}, {"ticket_id": "MRL-106176", "created_at": "2026-05-10 17:00", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Onyx Orion", "imo": "IMO 9152911", "subject": "MV Onyx Orion: BDU fault code E-6798", "description": "ETO on MV Onyx Orion reports antenna stuck in azimuth, fault code E-2484. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-15 12:00"}, {"ticket_id": "MRL-106177", "created_at": "2026-05-10 17:49", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Tramontane Atoll", "imo": "IMO 9744726", "subject": "Question about charges for MV Tramontane Atoll", "description": "We do not recognise line items on the latest invoice for MV Tramontane Atoll. Can you send a breakdown per service? Regards, Accounts team, Melita Bulk Carriers.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-15 20:00"}, {"ticket_id": "MRL-106172", "created_at": "2026-05-10 18:57", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "NO LINK ON MV AUSTRAL VEGA SINCE 0400 UTC", "description": "Complete outage on MV Austral Vega. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-05-10 03:00"}, {"ticket_id": "MRL-106182", "created_at": "2026-05-10 22:11", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Trader", "imo": "IMO 9252486", "subject": "Credit note request Levantine Crescent Shipping", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-11 07:00"}, {"ticket_id": "MRL-106191", "created_at": "2026-05-11 00:11", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Cobalt Lyra", "imo": "IMO 9631747", "subject": "Question about charges for MV Cobalt Lyra", "description": "The overage charges for MV Cobalt Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-13 07:00"}, {"ticket_id": "MRL-106190", "created_at": "2026-05-11 00:19", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "URGENT - MV Nordic Tide offline", "description": "Complete outage on MV Nordic Tide. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-05-11 07:00"}, {"ticket_id": "MRL-106187", "created_at": "2026-05-11 02:47", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Lyra", "imo": "IMO 9724178", "subject": "Antenna fault on MT Amber Lyra", "description": "ETO on MT Amber Lyra reports antenna stuck in azimuth, fault code E-4264. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-12 03:00"}, {"ticket_id": "MRL-106183", "created_at": "2026-05-11 05:54", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "Sealink Cyber alert on MV Tramontane Beacon", "description": "Master of MV Tramontane Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-12 00:00"}, {"ticket_id": "MRL-106189", "created_at": "2026-05-11 08:54", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Amber Lyra", "imo": "IMO 9275957", "subject": "Degraded VSAT performance on MV Amber Lyra", "description": "Performance on MV Amber Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-12 20:00"}, {"ticket_id": "MRL-106185", "created_at": "2026-05-11 12:16", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Solstice Navigator", "imo": "IMO 9304045", "subject": "Antenna fault on MV Solstice Navigator", "description": "ETO on MV Solstice Navigator reports antenna stuck in azimuth, fault code E-9034. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-20 07:00"}, {"ticket_id": "MRL-106184", "created_at": "2026-05-11 16:11", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Hello,\n\nBelow-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?\n\nBrgds,\nFleet Ops, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-20 19:00"}, {"ticket_id": "MRL-106186", "created_at": "2026-05-11 20:22", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "MV Equinox Dawn: slow connection and packet loss", "description": "Hi support team,\n\nPerformance on MV Equinox Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-18 05:00"}, {"ticket_id": "MRL-106188", "created_at": "2026-05-11 23:56", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Baltic Spirit", "imo": "IMO 9523134", "subject": "Spare part request - MV Baltic Spirit", "description": "After heavy weather the radome on MV Baltic Spirit has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-12 02:00"}, {"ticket_id": "MRL-106207", "created_at": "2026-05-12 00:15", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Petrel", "imo": "IMO 9625126", "subject": "Question about charges for MT Boreal Petrel", "description": "Requesting a copy of all invoices for the last quarter for Polarlys Tank AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-14 22:00"}, {"ticket_id": "MRL-106197", "created_at": "2026-05-12 01:05", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "Activate crew wifi package on MV Polar Rigel", "description": "MV Polar Rigel goes into dry dock in Rotterdam for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-17 22:00"}, {"ticket_id": "MRL-106204", "created_at": "2026-05-12 02:19", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Wave", "imo": "IMO 9294654", "subject": "CREDIT NOTE REQUEST RIAU STRAITS CARRIERS", "description": "We do not recognise line items on the latest invoice for MV Polar Wave. Can you send a breakdown per service? Regards, Accounts team, Riau Straits Carriers.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-13 12:00"}, {"ticket_id": "MRL-106200", "created_at": "2026-05-12 04:14", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Orion", "imo": "IMO 9286372", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Please send the current signed contract and SLA annex for Levantine Crescent Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-17 01:00"}, {"ticket_id": "MRL-106193", "created_at": "2026-05-12 04:31", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ivory Vega", "imo": "IMO 9598878", "subject": "CREW DATA QUOTA QUESTION - MV IVORY VEGA", "description": "Crew wifi on MV Ivory Vega unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-19 14:00"}, {"ticket_id": "MRL-106208", "created_at": "2026-05-12 05:40", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "OUR VESSEL - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Hi support team,\n\nMaster on our vessel () reports very slow internet since Cape Town departure. SNR fluctuating around 5.7 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-13 05:00"}, {"ticket_id": "MRL-106202", "created_at": "2026-05-12 06:51", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Coral Tern", "imo": "IMO 9557977", "subject": "Coverage question Norwegian Sea", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-19 04:00"}, {"ticket_id": "MRL-106201", "created_at": "2026-05-12 07:39", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Emerald Navigator", "imo": "IMO 9169677", "subject": "MT Emerald Navigator - link keeps dropping since yesterday", "description": "Performance on MT Emerald Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-16 21:00"}, {"ticket_id": "MRL-106203", "created_at": "2026-05-12 09:36", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "Slow crew internet on MV Scarlet Altair", "description": "Crew wifi on MV Scarlet Altair unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-15 22:00"}, {"ticket_id": "MRL-106198", "created_at": "2026-05-12 11:14", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Comet", "imo": "IMO 9468401", "subject": "Suspend service on MT Onyx Comet during dry dock", "description": "Hi support team,\n\nWe need the crew welfare package activated on MT Onyx Comet before next crew change in Antwerp.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-16 17:00"}, {"ticket_id": "MRL-106195", "created_at": "2026-05-12 14:23", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "New build connectivity setup Baltic Amber Shipping", "description": "Commissioning on MV Amber Petrel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-15 01:00"}, {"ticket_id": "MRL-106192", "created_at": "2026-05-12 14:30", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-14 13:00"}, {"ticket_id": "MRL-106194", "created_at": "2026-05-12 14:42", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Petrel", "imo": "IMO 9597381", "subject": "MV Golden Petrel: slow connection and packet loss", "description": "Performance on MV Golden Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-19 11:00"}, {"ticket_id": "MRL-106206", "created_at": "2026-05-12 15:54", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Equinox Altair", "imo": "IMO 9347956", "subject": "Commissioning report pending - MV Equinox Altair", "description": "Hello,\n\nCommissioning on MV Equinox Altair completed last week but we never received the report. Please send.\n\nBrgds,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-21 03:00"}, {"ticket_id": "MRL-106205", "created_at": "2026-05-12 19:36", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Sapphire Pioneer", "imo": "IMO 9329198", "subject": "MV Sapphire Pioneer: BDU fault code E-5389", "description": "Below-deck unit on MV Sapphire Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-22 00:00"}, {"ticket_id": "MRL-106196", "created_at": "2026-05-12 20:30", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Breeze", "imo": "IMO 9829552", "subject": "Spare part request - MT Ivory Breeze", "description": "ETO on MT Ivory Breeze reports antenna stuck in azimuth, fault code E-7919. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-19 01:00"}, {"ticket_id": "MRL-106199", "created_at": "2026-05-12 21:46", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Voyager", "imo": "IMO 9700914", "subject": "Suspend service on MV Austral Voyager during dry dock", "description": "Hello,\n\nPlease upgrade MV Austral Voyager to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-15 00:00"}, {"ticket_id": "MRL-106210", "created_at": "2026-05-13 02:46", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Master on our vessel () reports very slow internet since Colombo departure. SNR fluctuating around 5.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-13 09:00"}, {"ticket_id": "MRL-106220", "created_at": "2026-05-13 07:08", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "High latency reported by master, MV Ivory Carrier", "description": "Master on MV Ivory Carrier (IMO 9687435) reports very slow internet since Singapore departure. SNR fluctuating around 4.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-14 09:00"}, {"ticket_id": "MRL-106222", "created_at": "2026-05-13 11:26", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Equinox Wave", "imo": "IMO 9512680", "subject": "Invoice query - Riau Straits Carriers", "description": "Requesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-23 00:00"}, {"ticket_id": "MRL-106209", "created_at": "2026-05-13 11:57", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Tramontane Meteor", "imo": "IMO 9800037", "subject": "Crew wifi vouchers not working on MV Tramontane Meteor", "description": "Captain of MV Tramontane Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-22 06:00"}, {"ticket_id": "MRL-106215", "created_at": "2026-05-13 12:10", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Ivory Navigator", "imo": "IMO 9241138", "subject": "MV Ivory Navigator - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Ivory Navigator. Modem log shows error E-7438 every few hours. Vessel currently Gulf of Oman. ETA next port Las Palmas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-14 05:00"}, {"ticket_id": "MRL-106217", "created_at": "2026-05-13 12:49", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Cobalt Tern", "imo": "IMO 9385477", "subject": "Spare part request - MT Cobalt Tern", "description": "After heavy weather the radome on MT Cobalt Tern has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-13 16:00"}, {"ticket_id": "MRL-106216", "created_at": "2026-05-13 13:03", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "Phishing attempt reported by MV Harmattan Falcon crew", "description": "Hi support team,\n\nMaster of MV Harmattan Falcon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-21 22:00"}, {"ticket_id": "MRL-106223", "created_at": "2026-05-13 14:03", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Altair", "imo": "IMO 9442756", "subject": "Spare part request - MV Ivory Altair", "description": "Below-deck unit on MV Ivory Altair rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-13 15:00"}, {"ticket_id": "MRL-106218", "created_at": "2026-05-13 16:08", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Breeze", "imo": "IMO 9497294", "subject": "MV SAPPHIRE BREEZE: COMPLETE LOSS OF CONNECTIVITY", "description": "Complete outage on MV Sapphire Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-13 22:00"}, {"ticket_id": "MRL-106213", "created_at": "2026-05-13 16:38", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Scarlet Albatross", "imo": "IMO 9319076", "subject": "Suspicious traffic flagged - MV Scarlet Albatross", "description": "Master of MV Scarlet Albatross reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-14 11:00"}, {"ticket_id": "MRL-106224", "created_at": "2026-05-13 16:47", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Harmattan Lyra", "imo": "IMO 9237242", "subject": "Spare part request - MT Harmattan Lyra", "description": "ETO on MT Harmattan Lyra reports antenna stuck in azimuth, fault code E-4930. Manual repointing works temporarily. Requesting service visit in Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-22 18:00"}, {"ticket_id": "MRL-106211", "created_at": "2026-05-13 20:38", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Tern", "imo": "IMO 9416537", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV SCARLET TERN", "description": "Cyber dashboard raised alert E-9461 for MV Scarlet Tern: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-13 19:00"}, {"ticket_id": "MRL-106212", "created_at": "2026-05-13 20:40", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "Activate crew wifi package on MV Harmattan Tern", "description": "MV Harmattan Tern goes into dry dock in Santos for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-18 15:00"}, {"ticket_id": "MRL-106221", "created_at": "2026-05-13 20:48", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Star", "imo": "IMO 9507336", "subject": "Question about charges for MV Arctic Star", "description": "Hi support team,\n\nThe overage charges for MV Arctic Star look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-14 06:00"}, {"ticket_id": "MRL-106214", "created_at": "2026-05-13 21:58", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Iron Tide", "imo": "IMO 9622045", "subject": "New build connectivity setup Levantine Crescent Shipping", "description": "We are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-21 02:00"}, {"ticket_id": "MRL-106219", "created_at": "2026-05-13 22:55", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Nordic Navigator", "imo": "IMO 9522441", "subject": "MT Nordic Navigator: slow connection and packet loss", "description": "We see repeated link drops on MT Nordic Navigator. Modem log shows error E-4598 every few hours. Vessel currently Persian Gulf. ETA next port Stavanger.", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-13 06:00"}, {"ticket_id": "MRL-106230", "created_at": "2026-05-14 01:49", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "New build connectivity setup Haeryu Ocean Lines", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.\n\nBrgds,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-16 23:00"}, {"ticket_id": "MRL-106228", "created_at": "2026-05-14 02:27", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Falcon", "imo": "IMO 9541930", "subject": "Degraded VSAT performance on MV Meridian Falcon", "description": "Performance on MV Meridian Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-23 01:00"}, {"ticket_id": "MRL-106226", "created_at": "2026-05-14 05:57", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Scarlet Beacon", "imo": "IMO 9203394", "subject": "Crew data quota question - MV Scarlet Beacon", "description": "Crew on MV Scarlet Beacon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106227", "created_at": "2026-05-14 06:44", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "MV Golden Pioneer: slow connection and packet loss", "description": "We see repeated link drops on MV Golden Pioneer. Modem log shows error E-8462 every few hours. Vessel currently Red Sea. ETA next port Busan.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-15 04:00"}, {"ticket_id": "MRL-106231", "created_at": "2026-05-14 11:54", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Voyager", "imo": "IMO 9122370", "subject": "Crew data quota question - MT Arctic Voyager", "description": "Crew on MT Arctic Voyager cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-19 16:00"}, {"ticket_id": "MRL-106225", "created_at": "2026-05-14 13:52", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Crimson Petrel", "imo": "IMO 9832688", "subject": "New build connectivity setup Polarlys Tank AS", "description": "Dear support team,\n\nCommissioning on MT Crimson Petrel completed last week but we never received the report. Please send.\n\nBest regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-23 02:00"}, {"ticket_id": "MRL-106232", "created_at": "2026-05-14 16:36", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Wave", "imo": "IMO 9272072", "subject": "Suspend service on MV Golden Wave during dry dock", "description": "Please upgrade MV Golden Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-15 09:00"}, {"ticket_id": "MRL-106229", "created_at": "2026-05-14 20:34", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ostro Falcon", "imo": "IMO 9354258", "subject": "Activate crew wifi package on MV Ostro Falcon", "description": "MV Ostro Falcon goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-17 00:00"}, {"ticket_id": "MRL-106233", "created_at": "2026-05-14 21:46", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-02. Need a quote and install slot for the standard stack.\n\nBrgds,\nMarine Superintendent, Firth of Clyde Carriers", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-05-16 02:00"}, {"ticket_id": "MRL-106234", "created_at": "2026-05-14 22:48", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "Installation schedule for MV Nordic Petrel", "description": "Good day,\n\nCommissioning on MV Nordic Petrel completed last week but we never received the report. Please send.\n\nBrgds,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-17 11:00"}, {"ticket_id": "MRL-106243", "created_at": "2026-05-15 02:07", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "Commissioning report pending - MV Nordic Voyager", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.\n\nBest regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-17 22:00"}, {"ticket_id": "MRL-106247", "created_at": "2026-05-15 03:48", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Guardian", "imo": "IMO 9694529", "subject": "MV Nordic Guardian: slow connection and packet loss", "description": "Good day,\n\nMaster on MV Nordic Guardian (IMO 9694529) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-20 14:00"}, {"ticket_id": "MRL-106245", "created_at": "2026-05-15 05:04", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Wave", "imo": "IMO 9847906", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Our new operations manager needs portal access for the Riau Straits Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-20 03:00"}, {"ticket_id": "MRL-106237", "created_at": "2026-05-15 05:29", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Trader", "imo": "IMO 9664146", "subject": "Credit note request Botnia Ice Class Oy", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Botnia Ice Class Oy fleet, our auditors are asking.\n\nThanks and regards,\nFleet Ops, Botnia Ice Class Oy", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-16 18:00"}, {"ticket_id": "MRL-106238", "created_at": "2026-05-15 06:42", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "Crew wifi vouchers not working on MV Polar Reef", "description": "Crew wifi on MV Polar Reef unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-22 16:00"}, {"ticket_id": "MRL-106236", "created_at": "2026-05-15 09:36", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Meteor", "imo": "IMO 9251353", "subject": "Question about charges for MT Austral Meteor", "description": "We do not recognise line items on the latest invoice for MT Austral Meteor. Can you send a breakdown per service? Regards, Accounts team, Pearl Dhow Shipping WLL.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-19 23:00"}, {"ticket_id": "MRL-106235", "created_at": "2026-05-15 12:14", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Wave", "imo": "IMO 9294654", "subject": "Contract documents request - Riau Straits Carriers", "description": "Our new operations manager needs portal access for the Riau Straits Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-22 18:00"}, {"ticket_id": "MRL-106246", "created_at": "2026-05-15 13:47", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "Coverage question Mediterranean", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Kowloon Pearl Navigation, we cannot locate our copy.\n\nThanks and regards,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-23 01:00"}, {"ticket_id": "MRL-106241", "created_at": "2026-05-15 15:48", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Guardian", "imo": "IMO 9791028", "subject": "Suspend service on MV Tramontane Guardian during dry dock", "description": "Dear support team,\n\nPlease upgrade MV Tramontane Guardian to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-23 15:00"}, {"ticket_id": "MRL-106251", "created_at": "2026-05-15 15:55", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Azure Orion", "imo": "IMO 9671773", "subject": "URGENT - MV Azure Orion offline", "description": "Hello,\n\nMV Azure Orion (IMO 9671773) has no connectivity at all. Antenna status LED red, error E-1997. Vessel in South Atlantic. Please call the bridge sat phone.\n\nBrgds,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-15 16:00"}, {"ticket_id": "MRL-106242", "created_at": "2026-05-15 16:43", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Carrier", "imo": "IMO 9686273", "subject": "MV Silver Carrier: BDU fault code E-4068", "description": "ETO on MV Silver Carrier reports antenna stuck in azimuth, fault code E-1323. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-16 11:00"}, {"ticket_id": "MRL-106252", "created_at": "2026-05-15 17:36", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Invoice query - Armor Atlantique Armement", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Armor Atlantique Armement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-20 20:00"}, {"ticket_id": "MRL-106244", "created_at": "2026-05-15 18:12", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Iron Tide", "imo": "IMO 9391983", "subject": "Antenna fault on MV Iron Tide", "description": "ETO on MV Iron Tide reports antenna stuck in azimuth, fault code E-2200. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-22 23:00"}, {"ticket_id": "MRL-106240", "created_at": "2026-05-15 19:30", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Voyager", "imo": "IMO 9100164", "subject": "Activate crew wifi package on MV Equinox Voyager", "description": "We need the crew welfare package activated on MV Equinox Voyager before next crew change in Hamburg.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-22 00:00"}, {"ticket_id": "MRL-106249", "created_at": "2026-05-15 21:33", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Iron Guardian", "imo": "IMO 9226798", "subject": "MV Iron Guardian: complete loss of connectivity", "description": "Good day,\n\nMV Iron Guardian (IMO 9226798) has no connectivity at all. Antenna status LED red, error E-2747. Vessel in Baltic Sea. Please call the bridge sat phone.\n\nBest regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-05-15 04:00"}, {"ticket_id": "MRL-106250", "created_at": "2026-05-15 22:05", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Emerald Trader", "imo": "IMO 9412804", "subject": "URGENT - MV Emerald Trader offline", "description": "MV Emerald Trader (IMO 9412804) has no connectivity at all. Antenna status LED red, error E-2993. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-15 18:00"}, {"ticket_id": "MRL-106248", "created_at": "2026-05-15 22:47", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "Portal access for new ops manager - Bosphorus Crescent Denizcilik", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?\n\nThanks and regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-21 04:00"}, {"ticket_id": "MRL-106239", "created_at": "2026-05-15 23:38", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "Slow crew internet on FV Levante Rigel", "description": "Crew wifi on FV Levante Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-20 07:00"}, {"ticket_id": "MRL-106257", "created_at": "2026-05-16 01:28", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ostro Guardian", "imo": "IMO 9794977", "subject": "Activate crew wifi package on MV Ostro Guardian", "description": "Hello,\n\nMV Ostro Guardian goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-18 07:00"}, {"ticket_id": "MRL-106270", "created_at": "2026-05-16 03:15", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "OUR VESSEL: SLOW CONNECTION AND PACKET LOSS", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-17 23:00"}, {"ticket_id": "MRL-106261", "created_at": "2026-05-16 04:29", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Coral Rigel", "imo": "IMO 9269336", "subject": "Plan change request for FV Coral Rigel", "description": "Hi support team,\n\nWe need the crew welfare package activated on FV Coral Rigel before next crew change in Jebel Ali.\n\nBest regards,\nDPA, Lofoten Havfiske AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-25 20:00"}, {"ticket_id": "MRL-106265", "created_at": "2026-05-16 04:53", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "Invoice query - Riau Straits Carriers", "description": "The overage charges for MV Crimson Reef look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106264", "created_at": "2026-05-16 06:03", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "", "imo": "", "subject": "Coverage question Indian Ocean", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-23 07:00"}, {"ticket_id": "MRL-106259", "created_at": "2026-05-16 08:10", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "Question about charges for MT Scarle tAtoll", "description": "The overage charges for MT Scarlet Atoll look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-24 08:00"}, {"ticket_id": "MRL-106253", "created_at": "2026-05-16 08:20", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "SEALINK CYBER ALERT ON MV EQUINOX ATOLL", "description": "Master of MV Equinox Atoll reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-17 01:00"}, {"ticket_id": "MRL-106267", "created_at": "2026-05-16 09:58", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Cobalt Current", "imo": "IMO 9889540", "subject": "Phishing attempt reported by MV Cobalt Current crew", "description": "Master of MV Cobalt Current reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-16 15:00"}, {"ticket_id": "MRL-106271", "created_at": "2026-05-16 10:06", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Onyx Spirit", "imo": "IMO 9534690", "subject": "MV Onyx Spirit: complete loss of connectivity", "description": "Complete outage on MV Onyx Spirit. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-16 22:00"}, {"ticket_id": "MRL-106255", "created_at": "2026-05-16 10:48", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Beacon", "imo": "IMO 9377183", "subject": "Crew data quota question - MT Coral Beacon", "description": "Dear support team,\n\nCaptain of MT Coral Beacon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nMarine Superintendent, Hormuz Falcon Tankers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-18 02:00"}, {"ticket_id": "MRL-106256", "created_at": "2026-05-16 17:02", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Lyra", "imo": "IMO 9496771", "subject": "Credit note request Hormuz Falcon Tankers", "description": "Dear support team,\n\nRequesting a copy of all invoices for the last quarter for Hormuz Falcon Tankers fleet, our auditors are asking.\n\nThanks and regards,\nMarine Superintendent, Hormuz Falcon Tankers", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-18 13:00"}, {"ticket_id": "MRL-106262", "created_at": "2026-05-16 17:37", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "MV Iron Pioneer: BDU fault code E-4023", "description": "Below-deck unit on MV Iron Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-05-17 12:00"}, {"ticket_id": "MRL-106258", "created_at": "2026-05-16 19:12", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Reef", "imo": "IMO 9447495", "subject": "Spare part request - VM Baltic Reef", "description": "ETO on MV Baltic Reef reports antenna stuck in azimuth, fault code E-4408. Manual repointing works temporarily. Requesting service visit in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-21 15:00"}, {"ticket_id": "MRL-106268", "created_at": "2026-05-16 20:34", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Dawn", "imo": "IMO 9721401", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - LEVANTINE CRESCENT SHIPPING", "description": "Our new operations manager needs portal access for the Levantine Crescent Shipping fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-17 03:00"}, {"ticket_id": "MRL-106263", "created_at": "2026-05-16 21:14", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Tide", "imo": "IMO 9200330", "subject": "Spare part request - MV Scarlet Tide", "description": "Dear support team,\n\nETO on MV Scarlet Tide reports antenna stuck in azimuth, fault code E-7377. Manual repointing works temporarily. Requesting service visit in Antwerp.\n\nBrgds,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-17 04:00"}, {"ticket_id": "MRL-106269", "created_at": "2026-05-16 21:22", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Pioneer", "imo": "IMO 9378503", "subject": "MV Coral Pioneer: BDU fault code E-1079", "description": "Below-deck unit on MV Coral Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-19 22:00"}, {"ticket_id": "MRL-106260", "created_at": "2026-05-16 22:55", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Tramontane Beacon", "imo": "IMO 9137492", "subject": "Sealink Cyber alert on MT Tramontane Beacon", "description": "Master of MT Tramontane Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-17 01:00"}, {"ticket_id": "MRL-106266", "created_at": "2026-05-16 23:03", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Levante Star", "imo": "IMO 9319466", "subject": "Antenna fault on MV Levante Star", "description": "Dear support team,\n\nBelow-deck unit on MV Levante Star rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?\n\nBrgds,\nDPA, Melita Bulk Carriers", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-05-18 18:00"}, {"ticket_id": "MRL-106254", "created_at": "2026-05-16 23:59", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Scarlet Beacon", "imo": "IMO 9203394", "subject": "Installation schedule for MV Scarlet Beacon", "description": "Good day,\n\nCommissioning on MV Scarlet Beacon completed last week but we never received the report. Please send.\n\nThanks and regards,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-23 01:00"}, {"ticket_id": "MRL-106272", "created_at": "2026-05-17 04:10", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "Credit note request Frisia Nordsee Bereederung", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Frisia Nordsee Bereederung fleet, our auditors are asking.\n\nBrgds,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-19 02:00"}, {"ticket_id": "MRL-106286", "created_at": "2026-05-17 04:33", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Scarlet Voyager", "imo": "IMO 9595486", "subject": "Slow crew internet on MT Scarlet Voyager", "description": "Crew on MT Scarlet Voyager cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-27 00:00"}, {"ticket_id": "MRL-106280", "created_at": "2026-05-17 07:57", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Meridian Petrel", "imo": "IMO 9255426", "subject": "High latency reported by master, MV Meridian Petrel", "description": "Master on MV Meridian Petrel (IMO 9255426) reports very slow internet since Busan departure. SNR fluctuating around 8.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-21 22:00"}, {"ticket_id": "MRL-106273", "created_at": "2026-05-17 08:30", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Sapphire Horizon", "imo": "IMO 9415210", "subject": "Slow crew internet on MV Sapphire Horizon", "description": "Captain of MV Sapphire Horizon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-22 04:00"}, {"ticket_id": "MRL-106276", "created_at": "2026-05-17 08:57", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Equinox Reef", "imo": "IMO 9283136", "subject": "Degraded VSAT eprformance on MT Equinox Reef", "description": "Performance on MT Equinox Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-18 08:00"}, {"ticket_id": "MRL-106283", "created_at": "2026-05-17 09:31", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Polar Voyager", "imo": "IMO 9790141", "subject": "Commissioning report pending - MV Polar Voyager", "description": "Commissioning on MV Polar Voyager completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-18 03:00"}, {"ticket_id": "MRL-106279", "created_at": "2026-05-17 11:01", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Lagoon", "imo": "IMO 9375329", "subject": "Sealink Cyber alert on MV Tramontane Lagoon", "description": "Master of MV Tramontane Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-18 17:00"}, {"ticket_id": "MRL-106282", "created_at": "2026-05-17 11:26", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Rigel", "imo": "IMO 9398905", "subject": "Credit note request Frisia Nordsee Bereederung", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Arctic Rigel. Can you send a breakdown per service? Regards, Accounts team, Frisia Nordsee Bereederung.\n\nThanks and regards,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-23 21:00"}, {"ticket_id": "MRL-106285", "created_at": "2026-05-17 12:41", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Coral Comet", "imo": "IMO 9297101", "subject": "Activate crew wifi package on MV Coral Comet", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Coral Comet before next crew change in Tanjung Pelepas.\n\nBest regards,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-23 12:00"}, {"ticket_id": "MRL-106284", "created_at": "2026-05-17 13:24", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Mistral Breeze", "imo": "IMO 9448932", "subject": "Spare part request - MV Mistral Breeze", "description": "Good day,\n\nAfter heavy weather the radome on MV Mistral Breeze has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-26 09:00"}, {"ticket_id": "MRL-106275", "created_at": "2026-05-17 15:33", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Albatross", "imo": "IMO 9778870", "subject": "Invoice query - Kowloon Pearl Navigation", "description": "We do not recognise line items on the latest invoice for MV Austral Albatross. Can you send a breakdown per service? Regards, Accounts team, Kowloon Pearl Navigation.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-24 08:00"}, {"ticket_id": "MRL-106278", "created_at": "2026-05-17 17:37", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Dawn", "imo": "IMO 9310317", "subject": "Crew data quota question - MV Amber Dawn", "description": "Good day,\n\nCrew on MV Amber Dawn cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-27 00:00"}, {"ticket_id": "MRL-106281", "created_at": "2026-05-17 19:14", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Levante Tide", "imo": "IMO 9332664", "subject": "Installation schedule for MV Levante Tide", "description": "Commissioning on MV Levante Tide completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-19 05:00"}, {"ticket_id": "MRL-106288", "created_at": "2026-05-17 20:17", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Crest", "imo": "IMO 9424522", "subject": "Degraded VSAT performance on MV Arctic Crest", "description": "We see repeated link drops on MV Arctic Crest. Modem log shows error E-7152 every few hours. Vessel currently South China Sea. ETA next port Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-22 15:00"}, {"ticket_id": "MRL-106289", "created_at": "2026-05-17 21:27", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "FV Amber Atoll: slow connection and packet loss", "description": "We see repeated link drops on FV Amber Atoll. Modem log shows error E-4329 every few hours. Vessel currently Baltic Sea. ETA next port Santos.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-18 03:00"}, {"ticket_id": "MRL-106277", "created_at": "2026-05-17 21:40", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Wave", "imo": "IMO 9486300", "subject": "Suspicious traffic flagged - MV Austral Wave", "description": "Dear support team,\n\nMaster of MV Austral Wave reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nFleet Ops, Waddenzee Offshore BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-22 00:00"}, {"ticket_id": "MRL-106287", "created_at": "2026-05-17 23:10", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Ostro Dawn", "imo": "IMO 9199268", "subject": "High latency reported by master, MV Ostro Dawn", "description": "Performance on MV Ostro Dawn degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-24 00:00"}, {"ticket_id": "MRL-106274", "created_at": "2026-05-17 23:17", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Atoll", "imo": "IMO 9159488", "subject": "Invoice query - Øresund Bulk ApS", "description": "We do not recognise line items on the latest invoice for MV Emerald Atoll. Can you send a breakdown per service? Regards, Accounts team, Øresund Bulk ApS.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-19 13:00"}, {"ticket_id": "MRL-106300", "created_at": "2026-05-18 00:39", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "MV Emerald Horizon: BDU fault code E-1363", "description": "ETO on MV Emerald Horizon reports antenna stuck in azimuth, fault code E-7126. Manual repointing works temporarily. Requesting service visit in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-22 04:00"}, {"ticket_id": "MRL-106302", "created_at": "2026-05-18 02:08", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Meteor", "imo": "IMO 9372585", "subject": "MV Zephyr Meteor: BDU fault code E-8386", "description": "Below-deck unit on MV Zephyr Meteor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-25 04:00"}, {"ticket_id": "MRL-106296", "created_at": "2026-05-18 10:20", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Ivory Meteor", "imo": "IMO 9137349", "subject": "Installation schedule for MV Ivory Meteor", "description": "Hello,\n\nWhen can the install team board MV Ivory Meteor in Colombo? Vessel alongside for 5 days from Monday.\n\nBest regards,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-20 00:00"}, {"ticket_id": "MRL-106303", "created_at": "2026-05-18 12:41", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Breeze", "imo": "IMO 9745316", "subject": "MV Austral Breeze: slow connection and packet loss", "description": "We see repeated link drops on MV Austral Breeze. Modem log shows error E-9601 every few hours. Vessel currently Arabian Sea. ETA next port Antwerp.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-18 17:00"}, {"ticket_id": "MRL-106293", "created_at": "2026-05-18 12:52", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Falcon", "imo": "IMO 9510137", "subject": "Activate crew wifi package on MV Baltic Falcon", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Baltic Falcon before next crew change in Piraeus.\n\nBrgds,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-24 03:00"}, {"ticket_id": "MRL-106301", "created_at": "2026-05-18 13:20", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Guardian", "imo": "IMO 9317755", "subject": "Contract documents request - Levantine Crescent Shipping", "description": "Hi support team,\n\nDo you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.\n\nBrgds,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106292", "created_at": "2026-05-18 13:36", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "CREW WIFI VOUCHERS NOT WORKING ON MV ONYX LAGOON", "description": "Captain of MV Onyx Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-21 14:00"}, {"ticket_id": "MRL-106297", "created_at": "2026-05-18 13:42", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Suspicious traffic flagged - MT Nordic Beacon", "description": "Hi support team,\n\nCyber dashboard raised alert E-7507 for MT Nordic Beacon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-19 18:00"}, {"ticket_id": "MRL-106291", "created_at": "2026-05-18 14:59", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Solstice Breeze", "imo": "IMO 9593476", "subject": "Spare part request - MT Solstice Breeze", "description": "ETO on MT Solstice Breeze reports antenna stuck in azimuth, fault code E-6354. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-05-19 19:00"}, {"ticket_id": "MRL-106294", "created_at": "2026-05-18 16:19", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Breeze", "imo": "IMO 9465318", "subject": "Commissioning report pending - MT Golden Breeze", "description": "Good day,\n\nCommissioning on MT Golden Breeze completed last week but we never received the report. Please send.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-28 00:00"}, {"ticket_id": "MRL-106304", "created_at": "2026-05-18 18:06", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "Invoice query - Aegean Meltemi Lines", "description": "The overage charges for MV Emerald Horizon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-25 02:00"}, {"ticket_id": "MRL-106299", "created_at": "2026-05-18 18:16", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Breeze", "imo": "IMO 9146003", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Our new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-19 15:00"}, {"ticket_id": "MRL-106298", "created_at": "2026-05-18 18:57", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Reef", "imo": "IMO 9433274", "subject": "Plan change request for MV Arctic Reef", "description": "MV Arctic Reef goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-23 16:00"}, {"ticket_id": "MRL-106305", "created_at": "2026-05-18 21:35", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Equinox Carrier", "imo": "IMO 9591179", "subject": "Question about charges for MT Equinox Carrier", "description": "We do not recognise line items on the latest invoice for MT Equinox Carrier. Can you send a breakdown per service? Regards, Accounts team, Hormuz Falcon Tankers.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-27 02:00"}, {"ticket_id": "MRL-106295", "created_at": "2026-05-18 21:42", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "Coverage question North Sea", "description": "Our new operations manager needs portal access for the Armor Atlantique Armement fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-26 17:00"}, {"ticket_id": "MRL-106290", "created_at": "2026-05-18 22:47", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Scarlet Orion", "imo": "IMO 9279824", "subject": "Sealink Cyber alert on MV Scarlet Orion", "description": "Master of MV Scarlet Orion reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-18 08:00"}, {"ticket_id": "MRL-106318", "created_at": "2026-05-19 06:17", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Emerald Navigator", "imo": "IMO 9169677", "subject": "Degraded VSAT performance on MT Emerald Navigator", "description": "Performance on MT Emerald Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-22 11:00"}, {"ticket_id": "MRL-106315", "created_at": "2026-05-19 07:42", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Crimson Tern", "imo": "IMO 9453597", "subject": "Suspend service on MV Crimson Tern during dry dock", "description": "MV Crimson Tern goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-22 21:00"}, {"ticket_id": "MRL-106310", "created_at": "2026-05-19 07:56", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Tide", "imo": "IMO 9108609", "subject": "Contract documents request - Delta Maas Shipping BV", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Delta Maas Shipping BV, we cannot locate our copy.\n\nBest regards,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-27 23:00"}, {"ticket_id": "MRL-106317", "created_at": "2026-05-19 11:29", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Zephyr Crest", "imo": "IMO 9543603", "subject": "New build connectivity setup Thraki Product Tankers", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-28 02:00"}, {"ticket_id": "MRL-106309", "created_at": "2026-05-19 12:46", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Albatross", "imo": "IMO 9689574", "subject": "Installation schedule for MV Equinox Albatross", "description": "Dear support team,\n\nWhen can the install team board MV Equinox Albatross in Cape Town? Vessel alongside for 5 days from Monday.\n\nBrgds,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-27 14:00"}, {"ticket_id": "MRL-106316", "created_at": "2026-05-19 12:48", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Pioneer", "imo": "IMO 9808596", "subject": "High latency reported by master, MV Levante Pioneer", "description": "Performance on MV Levante Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-20 04:00"}, {"ticket_id": "MRL-106307", "created_at": "2026-05-19 14:33", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Corona", "imo": "IMO 9754290", "subject": "Crew data quota question - MV Kystfjord Corona", "description": "Dear support team,\n\nCrew wifi on MV Kystfjord Corona unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-26 20:00"}, {"ticket_id": "MRL-106314", "created_at": "2026-05-19 15:49", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Altair", "imo": "IMO 9608829", "subject": "Crew wifi vouchers not working on MV Kystfjord Altair", "description": "Hi support team,\n\nCaptain of MV Kystfjord Altair asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-26 23:00"}, {"ticket_id": "MRL-106312", "created_at": "2026-05-19 18:24", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Onyx Comet", "imo": "IMO 9592367", "subject": "Activate crew wifi package on FV Onyx Comet", "description": "Please upgrade FV Onyx Comet to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-26 05:00"}, {"ticket_id": "MRL-106306", "created_at": "2026-05-19 19:06", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "Coverage question Indian Ocean", "description": "Do you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-24 16:00"}, {"ticket_id": "MRL-106311", "created_at": "2026-05-19 20:22", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Tide", "imo": "IMO 9762376", "subject": "SPARE PART REQUEST - MV POLAR TIDE", "description": "Below-deck unit on MV Polar Tide rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-24 01:00"}, {"ticket_id": "MRL-106308", "created_at": "2026-05-19 21:20", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "Coverage question North Sea", "description": "Our new operations manager needs portal access for the Waddenzee Offshore BV fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-22 10:00"}, {"ticket_id": "MRL-106313", "created_at": "2026-05-19 23:06", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Beacon", "imo": "IMO 9353448", "subject": "New build connectivity setup Kattegat Container Line", "description": "Dear support team,\n\nWhen can the install team board MV Nordic Beacon in Shanghai? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-27 00:00"}, {"ticket_id": "MRL-106319", "created_at": "2026-05-19 23:20", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "MV Ivory Horizon: complete loss of connectivity", "description": "MV Ivory Horizon (IMO 9779367) has no connectivity at all. Antenna status LED red, error E-9053. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-20 16:00"}, {"ticket_id": "MRL-106326", "created_at": "2026-05-20 00:41", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Polar Pioneer", "imo": "IMO 9707871", "subject": "Crew wifi vouchers not working on MV Polar Pioneer", "description": "Crew on MV Polar Pioneer cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-21 14:00"}, {"ticket_id": "MRL-106325", "created_at": "2026-05-20 03:48", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Iron Rigel", "imo": "IMO 9806720", "subject": "Contract documents request - Konkan Coast Carriers", "description": "Good day,\n\nDo you have LEO coverage in Gulf of Oman? We are planning a new route and need confirmation before committing.\n\nBrgds,\nMarine Superintendent, Konkan Coast Carriers", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-05-25 06:00"}, {"ticket_id": "MRL-106323", "created_at": "2026-05-20 05:50", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Boreal Tern", "imo": "IMO 9872432", "subject": "MV BOREAL TERN - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Hi support team,\n\nMaster on MV Boreal Tern (IMO 9872432) reports very slow internet since Stavanger departure. SNR fluctuating around 5.1 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-26 19:00"}, {"ticket_id": "MRL-106322", "created_at": "2026-05-20 05:55", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "Spare part request - MV Cobalt Orion", "description": "After heavy weather the radome on MV Cobalt Orion has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-28 21:00"}, {"ticket_id": "MRL-106321", "created_at": "2026-05-20 06:14", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Vega", "imo": "IMO 9806328", "subject": "Credit note request Aegean Meltemi Lines", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Zephyr Vega. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.\n\nBest regards,\nDPA, Aegean Meltemi Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-27 03:00"}, {"ticket_id": "MRL-106329", "created_at": "2026-05-20 11:32", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Coral Meteor", "imo": "IMO 9873773", "subject": "No link on MV Coral Meteor since 0400 UTC", "description": "MV Coral Meteor (IMO 9873773) has no connectivity at all. Antenna status LED red, error E-6306. Vessel in Gulf of Aden. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-05-20 05:00"}, {"ticket_id": "MRL-106327", "created_at": "2026-05-20 14:39", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Baltic Star", "imo": "IMO 9278521", "subject": "Phishing attempt reported by MV Baltic Star crew", "description": "Cyber dashboard raised alert E-8474 for MV Baltic Star: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-21 00:00"}, {"ticket_id": "MRL-106324", "created_at": "2026-05-20 16:20", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Tramontane Meteor", "imo": "IMO 9800037", "subject": "Sealink Cyber alert on MV Tramontane Meteor", "description": "Cyber dashboard raised alert E-8249 for MV Tramontane Meteor: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-21 01:00"}, {"ticket_id": "MRL-106320", "created_at": "2026-05-20 18:33", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Dawn", "imo": "IMO 9595175", "subject": "Spare part request - MV Sirocco Dawn", "description": "ETO on MV Sirocco Dawn reports antenna stuck in azimuth, fault code E-1160. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-26 08:00"}, {"ticket_id": "MRL-106328", "created_at": "2026-05-20 19:31", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Coral Dawn", "imo": "IMO 9767273", "subject": "MV Coral Dawn: BDU fault code E-7250", "description": "Good day,\n\nBelow-deck unit on MV Coral Dawn rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?\n\nBest regards,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-29 21:00"}, {"ticket_id": "MRL-106330", "created_at": "2026-05-20 20:23", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Tern", "imo": "IMO 9273052", "subject": "URGENT - MV Arctic Tern offline", "description": "MV Arctic Tern (IMO 9273052) has no connectivity at all. Antenna status LED red, error E-1057. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-20 20:00"}, {"ticket_id": "MRL-106342", "created_at": "2026-05-21 00:03", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "MV Aurora Wave: BDU fault code E-9141", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Aurora Wave has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-29 15:00"}, {"ticket_id": "MRL-106335", "created_at": "2026-05-21 03:18", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "Suspend service on MV Ostro Crest during dry dock", "description": "Please upgrade MV Ostro Crest to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-24 00:00"}, {"ticket_id": "MRL-106331", "created_at": "2026-05-21 04:14", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Our new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-27 12:00"}, {"ticket_id": "MRL-106339", "created_at": "2026-05-21 04:44", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Altair", "imo": "IMO 9822475", "subject": "Activate crew wifi package on MV Scarlet Altair", "description": "Hello,\n\nPlease upgrade MV Scarlet Altair to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-28 22:00"}, {"ticket_id": "MRL-106338", "created_at": "2026-05-21 05:15", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Crest", "imo": "IMO 9521447", "subject": "New build connectivity setup Waddenzee Offshore BV", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-23 23:00"}, {"ticket_id": "MRL-106343", "created_at": "2026-05-21 07:17", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Emerald Falcon", "imo": "IMO 9307425", "subject": "Crew data quota question - MV Emerald Falcon", "description": "Hello,\n\nCrew on MV Emerald Falcon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nDPA, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-22 06:00"}, {"ticket_id": "MRL-106333", "created_at": "2026-05-21 07:48", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Ostro Reef", "imo": "IMO 9198874", "subject": "Suspend service on MV sOtro Reef during dry dock", "description": "MV Ostro Reef goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-24 04:00"}, {"ticket_id": "MRL-106344", "created_at": "2026-05-21 09:11", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Harmattan Breeze", "imo": "IMO 9786554", "subject": "Spare part request - MV Harmattan Breeze", "description": "ETO on MV Harmattan Breeze reports antenna stuck in azimuth, fault code E-1309. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-21 22:00"}, {"ticket_id": "MRL-106341", "created_at": "2026-05-21 10:10", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Hello,\n\nMaster of our vessel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-21 22:00"}, {"ticket_id": "MRL-106337", "created_at": "2026-05-21 11:32", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Nordic Wave", "imo": "IMO 9648518", "subject": "Question about charges for MV Nordic Wave", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Atlântico Sul Navegação fleet, our auditors are asking.\n\nThanks and regards,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-28 05:00"}, {"ticket_id": "MRL-106332", "created_at": "2026-05-21 13:05", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Carrier", "imo": "IMO 9821615", "subject": "Question about charges for MV Scarlet Carrier", "description": "Hi support team,\n\nThe overage charges for MV Scarlet Carrier look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-22 21:00"}, {"ticket_id": "MRL-106336", "created_at": "2026-05-21 17:33", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Commissioning report pendin g- our vessel", "description": "Good day,\n\nCommissioning on our vessel completed last week but we never received the report. Please send.\n\nBrgds,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-27 17:00"}, {"ticket_id": "MRL-106340", "created_at": "2026-05-21 22:46", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Guardian", "imo": "IMO 9593438", "subject": "Slow crew internet on MV Meridian Guardian", "description": "Crew on MV Meridian Guardian cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-27 05:00"}, {"ticket_id": "MRL-106334", "created_at": "2026-05-21 22:50", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Coral Rigel", "imo": "IMO 9269336", "subject": "Crew data quota question - FV Coral Rigel", "description": "Good day,\n\nCaptain of FV Coral Rigel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nDPA, Lofoten Havfiske AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-25 04:00"}, {"ticket_id": "MRL-106351", "created_at": "2026-05-22 00:31", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Boreal Crest", "imo": "IMO 9690004", "subject": "MT Boreal Crest: BDU fault code E-5702", "description": "Hi support team,\n\nETO on MT Boreal Crest reports antenna stuck in azimuth, fault code E-4321. Manual repointing works temporarily. Requesting service visit in Hamburg.\n\nThanks and regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-30 23:00"}, {"ticket_id": "MRL-106350", "created_at": "2026-05-22 02:55", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "High latency reported by master, MV Kystfjord Phoenix", "description": "Master on MV Kystfjord Phoenix (IMO 9539195) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-31 15:00"}, {"ticket_id": "MRL-106354", "created_at": "2026-05-22 03:22", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Lagoon", "imo": "IMO 9375329", "subject": "MV Tramontane Lagoon: BDU fault code E-3287", "description": "After heavy weather the radome on MV Tramontane Lagoon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-23 09:00"}, {"ticket_id": "MRL-106358", "created_at": "2026-05-22 05:07", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "MV Boreal Lyra: BDU fault code E-9151", "description": "Dear support team,\n\nBelow-deck unit on MV Boreal Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?\n\nBrgds,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-23 03:00"}, {"ticket_id": "MRL-106355", "created_at": "2026-05-22 05:10", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Boreal Meteor", "imo": "IMO 9857846", "subject": "Credit note request Øresudn Bulk ApS", "description": "Requesting a copy of all invoices for the last quarter for Øresund Bulk ApS fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-30 18:00"}, {"ticket_id": "MRL-106359", "created_at": "2026-05-22 07:00", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Beacon", "imo": "IMO 9743980", "subject": "Credit note request Thraki Product Tankers", "description": "We do not recognise line items on the latest invoice for MT Silver Beacon. Can you send a breakdown per service? Regards, Accounts team, Thraki Product Tankers.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-31 08:00"}, {"ticket_id": "MRL-106349", "created_at": "2026-05-22 09:23", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Trader", "imo": "IMO 9195042", "subject": "MV Iron Trader: complete loss of connectivity", "description": "Complete outage on MV Iron Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-05-22 04:00"}, {"ticket_id": "MRL-106352", "created_at": "2026-05-22 16:02", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "Suspend service on FV Golden Current during dry dock", "description": "Please upgrade FV Golden Current to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-28 23:00"}, {"ticket_id": "MRL-106356", "created_at": "2026-05-22 16:24", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Boreal Wave", "imo": "IMO 9867920", "subject": "MV Boreal Wave - link keeps dropping since yesterday", "description": "Dear support team,\n\nMaster on MV Boreal Wave (IMO 9867920) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nDPA, Kattegat Container Line", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-22 23:00"}, {"ticket_id": "MRL-106353", "created_at": "2026-05-22 19:02", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Guardian", "imo": "IMO 9820295", "subject": "Spare part request - MV Onyx Guardian", "description": "Below-deck unit on MV Onyx Guardian rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-23 03:00"}, {"ticket_id": "MRL-106346", "created_at": "2026-05-22 19:15", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Stavanger?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-30 12:00"}, {"ticket_id": "MRL-106357", "created_at": "2026-05-22 19:23", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Reef", "imo": "IMO 9654311", "subject": "MV Mistral Reef - link keeps dropping since yesterday", "description": "Hello,\n\nPerformance on MV Mistral Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-23 08:00"}, {"ticket_id": "MRL-106347", "created_at": "2026-05-22 20:29", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Meridian Spirit", "imo": "IMO 9885570", "subject": "MV eMridian Spirit - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Meridian Spirit. Modem log shows error E-4034 every few hours. Vessel currently South Atlantic. ETA next port Singapore.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-31 08:00"}, {"ticket_id": "MRL-106345", "created_at": "2026-05-22 20:35", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Harmattan Voyager", "imo": "IMO 9211913", "subject": "FV Harmattan Voyager: slow connection and packet loss", "description": "Master on FV Harmattan Voyager (IMO 9211913) reports very slow internet since Busan departure. SNR fluctuating around 6.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-22 16:00"}, {"ticket_id": "MRL-106348", "created_at": "2026-05-22 23:02", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Star", "imo": "IMO 9692210", "subject": "High latency reported by master, MT Iron Star", "description": "Hi support team,\n\nPerformance on MT Iron Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-22 06:00"}, {"ticket_id": "MRL-106369", "created_at": "2026-05-23 03:34", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Lyra", "imo": "IMO 9473937", "subject": "MV Kystfjord Lyra: complete loss of connectivity", "description": "Hi support team,\n\nComplete outage on MV Kystfjord Lyra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-24 13:00"}, {"ticket_id": "MRL-106364", "created_at": "2026-05-23 04:08", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "Commissioning report pending - MV Kystfjord Sirius", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-27 14:00"}, {"ticket_id": "MRL-106376", "created_at": "2026-05-23 05:22", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Tramontane Meteor", "imo": "IMO 9800037", "subject": "Crew wifi vouchers not working on MV Tramontane Meteor", "description": "Crew wifi on MV Tramontane Meteor unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-28 00:00"}, {"ticket_id": "MRL-106372", "created_at": "2026-05-23 06:21", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Cobalt Wave", "imo": "IMO 9473808", "subject": "Crew wiif vouchers not working on MV Cobalt Wave", "description": "Good day,\n\nCaptain of MV Cobalt Wave asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nTechnical Dept, Karpas Maritime Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-25 00:00"}, {"ticket_id": "MRL-106362", "created_at": "2026-05-23 08:57", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ivory Wave", "imo": "IMO 9625281", "subject": "Degraded VSAT performance on MV Ivory Wave", "description": "Performance on MV Ivory Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-01 10:00"}, {"ticket_id": "MRL-106367", "created_at": "2026-05-23 09:24", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "We see repeated link drops on our vessel. Modem log shows error E-8786 every few hours. Vessel currently Mediterranean. ETA next port Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-23 19:00"}, {"ticket_id": "MRL-106361", "created_at": "2026-05-23 10:12", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Levante Beacon", "imo": "IMO 9603300", "subject": "Crew data quota question - MT Levante Beacon", "description": "Dear support team,\n\nCrew on MT Levante Beacon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-01 05:00"}, {"ticket_id": "MRL-106360", "created_at": "2026-05-23 10:32", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Coverage question North Sea", "description": "Do you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-30 23:00"}, {"ticket_id": "MRL-106370", "created_at": "2026-05-23 11:03", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Equinox Reef", "imo": "IMO 9283136", "subject": "Commissioning report pending - MT Equinox Reef", "description": "Hello,\n\nCommissioning on MT Equinox Reef completed last week but we never received the report. Please send.\n\nBrgds,\nFleet Ops, Polarlys Tank AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-25 01:00"}, {"ticket_id": "MRL-106368", "created_at": "2026-05-23 11:09", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Trader", "imo": "IMO 9563275", "subject": "Commissioning report pending - MV Onyx Trader", "description": "When can the install team board MV Onyx Trader in Singapore? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-31 18:00"}, {"ticket_id": "MRL-106365", "created_at": "2026-05-23 12:28", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "Spare part request - MV Emerald Horizon", "description": "Dear support team,\n\nETO on MV Emerald Horizon reports antenna stuck in azimuth, fault code E-4609. Manual repointing works temporarily. Requesting service visit in Busan.\n\nThanks and regards,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-23 17:00"}, {"ticket_id": "MRL-106375", "created_at": "2026-05-23 12:59", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Dawn", "imo": "IMO 9721401", "subject": "UGRENT - MT Onyx Dawn offline", "description": "MT Onyx Dawn (IMO 9721401) has no connectivity at all. Antenna status LED red, error E-1043. Vessel in Arabian Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-23 18:00"}, {"ticket_id": "MRL-106374", "created_at": "2026-05-23 14:35", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Onyx Navigator", "imo": "IMO 9364851", "subject": "Question about charges for MT Onyx Navigator", "description": "The overage charges for MT Onyx Navigator look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-27 14:00"}, {"ticket_id": "MRL-106371", "created_at": "2026-05-23 19:59", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Breeze", "imo": "IMO 9278002", "subject": "Degraded VSAT performance on MV Sirocco Breeze", "description": "Master on MV Sirocco Breeze (IMO 9278002) reports very slow internet since Colombo departure. SNR fluctuating around 4.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-30 18:00"}, {"ticket_id": "MRL-106373", "created_at": "2026-05-23 21:26", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "Antenna fault on FV Ivory Altair", "description": "Below-deck unit on FV Ivory Altair rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-02 00:00"}, {"ticket_id": "MRL-106366", "created_at": "2026-05-23 22:03", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Baltic Carrier", "imo": "IMO 9677662", "subject": "MV BALTIC CARRIER: BDU FAULT CODE E-9635", "description": "After heavy weather the radome on MV Baltic Carrier has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-25 16:00"}, {"ticket_id": "MRL-106377", "created_at": "2026-05-23 22:19", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Solstice Horizon", "imo": "IMO 9584528", "subject": "Sealink Cyber alert on MV Solstice Horizon", "description": "Hi support team,\n\nCyber dashboard raised alert E-3658 for MV Solstice Horizon: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nFleet Ops, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-26 09:00"}, {"ticket_id": "MRL-106363", "created_at": "2026-05-23 23:08", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sirocco Tern", "imo": "IMO 9440198", "subject": "Antenna fault on MV Sirocco Tern", "description": "ETO on MV Sirocco Tern reports antenna stuck in azimuth, fault code E-9002. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-24 21:00"}, {"ticket_id": "MRL-106388", "created_at": "2026-05-24 00:52", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Cobalt Wave", "imo": "IMO 9473808", "subject": "QUESTION ABOUT CHARGES FOR MV COBALT WAVE", "description": "Requesting a copy of all invoices for the last quarter for Karpas Maritime Ltd fleet, our auditors are asking.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106378", "created_at": "2026-05-24 04:24", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Guardian", "imo": "IMO 9575876", "subject": "High latency reported by master, MV Harmattan Guardian", "description": "Performance on MV Harmattan Guardian degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-28 10:00"}, {"ticket_id": "MRL-106387", "created_at": "2026-05-24 04:35", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Scarlet Beacon", "imo": "IMO 9203394", "subject": "Crew wifi vouchers not working on MV Scarlet Beacon", "description": "Crew wifi on MV Scarlet Beacon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-27 09:00"}, {"ticket_id": "MRL-106383", "created_at": "2026-05-24 04:39", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "We need the crew welfare package activated on our vessel before next crew change in Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-25 16:00"}, {"ticket_id": "MRL-106386", "created_at": "2026-05-24 05:44", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Falcon", "imo": "IMO 9795945", "subject": "CREW DATA QUOTA QUESTION - MT IVORY FALCON", "description": "Captain of MT Ivory Falcon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-27 12:00"}, {"ticket_id": "MRL-106389", "created_at": "2026-05-24 07:00", "channel": "phone", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "Degraded VSAT performance on MT Nordic Tide", "description": "Master on MT Nordic Tide (IMO 9571698) reports very slow internet since Valletta departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-03 00:00"}, {"ticket_id": "MRL-106381", "created_at": "2026-05-24 07:53", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "INVOICE QUERY - AEGEAN MELTEMI LINES", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for MV Coral Rigel. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.\n\nBest regards,\nDPA, Aegean Meltemi Lines", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-25 21:00"}, {"ticket_id": "MRL-106395", "created_at": "2026-05-24 09:15", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Comet", "imo": "IMO 9339519", "subject": "Invoice query - Delta Maas Shipping BV", "description": "The overage charges for MV Boreal Comet look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-28 12:00"}, {"ticket_id": "MRL-106379", "created_at": "2026-05-24 09:31", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Polar Beacon", "imo": "IMO 9856024", "subject": "MV Polar Beacon - link keeps dropping since yesterday", "description": "Hi support team,\n\nPerformance on MV Polar Beacon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-25 18:00"}, {"ticket_id": "MRL-106394", "created_at": "2026-05-24 12:14", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Scarlet Lyra", "imo": "IMO 9740146", "subject": "New build connectivity setup Atlântico Azul Navegação", "description": "When can the install team board MV Scarlet Lyra in Santos? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-31 12:00"}, {"ticket_id": "MRL-106391", "created_at": "2026-05-24 12:24", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "Contract documents request - Riau Straits Carriers", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-26 16:00"}, {"ticket_id": "MRL-106390", "created_at": "2026-05-24 13:09", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Wave", "imo": "IMO 9480497", "subject": "Plan change request for MT Scarlet Wave", "description": "Good day,\n\nPlease upgrade MT Scarlet Wave to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-30 18:00"}, {"ticket_id": "MRL-106384", "created_at": "2026-05-24 20:59", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Atoll", "imo": "IMO 9435064", "subject": "Commissioning report pending - MV Silver Atoll", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nDPA, Konkan Coast Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-31 03:00"}, {"ticket_id": "MRL-106392", "created_at": "2026-05-24 21:31", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Golden Comet", "imo": "IMO 9561289", "subject": "Credit note request Celtic Sea Trawlers Ltd", "description": "We do not recognise line items on the latest invoice for FV Golden Comet. Can you send a breakdown per service? Regards, Accounts team, Celtic Sea Trawlers Ltd.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-27 04:00"}, {"ticket_id": "MRL-106380", "created_at": "2026-05-24 22:43", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Trader", "imo": "IMO 9563275", "subject": "Degraded VSAT performance on MV Onyx Trader", "description": "Performance on MV Onyx Trader degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-25 16:00"}, {"ticket_id": "MRL-106385", "created_at": "2026-05-24 22:52", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Altair", "imo": "IMO 9452426", "subject": "Phishing attempt reported by MT Aurora Altair crew", "description": "Hi support team,\n\nCyber dashboard raised alert E-6767 for MT Aurora Altair: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-30 20:00"}, {"ticket_id": "MRL-106382", "created_at": "2026-05-24 23:16", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "SPARE PART REQUEST - MV IRON PIONEER", "description": "After heavy weather the radome on MV Iron Pioneer has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-24 23:00"}, {"ticket_id": "MRL-106393", "created_at": "2026-05-24 23:26", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "Spare part request - MV Coral Wave", "description": "Below-deck unit on MV Coral Wave rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-02 08:00"}, {"ticket_id": "MRL-106399", "created_at": "2026-05-25 01:54", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Beacon", "imo": "IMO 9225500", "subject": "New build connectivity setup Aegean Meltemi Lines", "description": "We are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-28 10:00"}, {"ticket_id": "MRL-106404", "created_at": "2026-05-25 04:35", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Breeze", "imo": "IMO 9225134", "subject": "New build connectivity setup Elbstrom Reederei GmbH", "description": "When can the install team board MV Crimson Breeze in Antwerp? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-30 16:00"}, {"ticket_id": "MRL-106407", "created_at": "2026-05-25 08:21", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Coral Tide", "imo": "IMO 9176022", "subject": "Degraded VSAT performance on MT Coral Tide", "description": "Hello,\n\nMaster on MT Coral Tide (IMO 9176022) reports very slow internet since Singapore departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-25 19:00"}, {"ticket_id": "MRL-106398", "created_at": "2026-05-25 11:06", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Onyx Breeze", "imo": "IMO 9394997", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV ONYX BREEZE", "description": "We need the crew welfare package activated on MV Onyx Breeze before next crew change in Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-02 19:00"}, {"ticket_id": "MRL-106400", "created_at": "2026-05-25 11:37", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Carrier", "imo": "IMO 9302657", "subject": "Commissioning report pending - MV Zephyr Carrier", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-12. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-03 15:00"}, {"ticket_id": "MRL-106403", "created_at": "2026-05-25 12:09", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Tramontane Beacon", "imo": "IMO 9125968", "subject": "Question about charges for MV Tramontane Beacon", "description": "The overage charges for MV Tramontane Beacon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-27 14:00"}, {"ticket_id": "MRL-106408", "created_at": "2026-05-25 12:36", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Aegean Meltemi Lines", "description": "Please send the current signed contract and SLA annex for Aegean Meltemi Lines, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-04 00:00"}, {"ticket_id": "MRL-106406", "created_at": "2026-05-25 13:10", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Arctic Wave", "imo": "IMO 9207259", "subject": "Slow crew internet on MV Arctic Wave", "description": "Hello,\n\nCrew on MV Arctic Wave cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-29 08:00"}, {"ticket_id": "MRL-106405", "created_at": "2026-05-25 16:37", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Baltic Carrier", "imo": "IMO 9677662", "subject": "Installation schedule for MV Baltic Carrier", "description": "Commissioning on MV Baltic Carrier completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-29 08:00"}, {"ticket_id": "MRL-106402", "created_at": "2026-05-25 17:19", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Tide", "imo": "IMO 9120425", "subject": "Hgih latency reported by master, MV Tramontane Tide", "description": "We see repeated link drops on MV Tramontane Tide. Modem log shows error E-4641 every few hours. Vessel currently Indian Ocean. ETA next port Singapore.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-25 22:00"}, {"ticket_id": "MRL-106401", "created_at": "2026-05-25 17:48", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Coral Tern", "imo": "IMO 9557977", "subject": "Sealink Cyber alert on MV Coral Tern", "description": "Cyber dashboard raised alert E-7674 for MV Coral Tern: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-28 03:00"}, {"ticket_id": "MRL-106397", "created_at": "2026-05-25 19:46", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "Crew wifi vouchers not working on FV Levante Rigel", "description": "Hi support team,\n\nCrew on FV Levante Rigel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nTechnical Dept, Lofoten Havfiske AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-27 03:00"}, {"ticket_id": "MRL-106396", "created_at": "2026-05-25 23:45", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Spirit", "imo": "IMO 9765641", "subject": "Crew data quota question - MV Cobalt Spirit", "description": "Crew wifi on MV Cobalt Spirit unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-01 06:00"}, {"ticket_id": "MRL-106415", "created_at": "2026-05-26 00:25", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Emerald Voyager", "imo": "IMO 9413315", "subject": "Slow crew internet on MV Emerald Voyager", "description": "Hello,\n\nCrew wifi on MV Emerald Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-31 21:00"}, {"ticket_id": "MRL-106419", "created_at": "2026-05-26 00:54", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Carrier", "imo": "IMO 9887724", "subject": "Crew data quota question - MV Levante Carrier", "description": "Hi support team,\n\nCaptain of MV Levante Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-29 02:00"}, {"ticket_id": "MRL-106416", "created_at": "2026-05-26 01:22", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Dear support team,\n\nWe see repeated link drops on our vessel. Modem log shows error E-6811 every few hours. Vessel currently Indian Ocean. ETA next port Stavanger.\n\nBest regards,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-03 11:00"}, {"ticket_id": "MRL-106421", "created_at": "2026-05-26 03:01", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Coral Tern", "imo": "IMO 9557977", "subject": "MV Coral Tern: BDUf ault code E-5532", "description": "After heavy weather the radome on MV Coral Tern has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-27 23:00"}, {"ticket_id": "MRL-106410", "created_at": "2026-05-26 03:31", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Arctic Wave", "imo": "IMO 9207259", "subject": "Suspend service on MV Arctic Wave during dry dock", "description": "Hello,\n\nPlease upgrade MV Arctic Wave to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-28 08:00"}, {"ticket_id": "MRL-106417", "created_at": "2026-05-26 06:41", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "", "imo": "", "subject": "HIGH LATENCY REPORTED BY MASTER, OUR VESSEL", "description": "We see repeated link drops on our vessel. Modem log shows error E-6065 every few hours. Vessel currently North Sea. ETA next port Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-02 07:00"}, {"ticket_id": "MRL-106413", "created_at": "2026-05-26 07:05", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Albatross", "imo": "IMO 9540285", "subject": "Suspend service on MV Tramontane Albatross during dry dock", "description": "MV Tramontane Albatross goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-27 01:00"}, {"ticket_id": "MRL-106423", "created_at": "2026-05-26 13:16", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "", "imo": "", "subject": "New build connectivity setup Øresund Bulk ApS", "description": "Good day,\n\nCommissioning on our vessel completed last week but we never received the report. Please send.\n\nBrgds,\nFleet Ops, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-01 14:00"}, {"ticket_id": "MRL-106425", "created_at": "2026-05-26 14:20", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "Suspend service on MV Arctic Current during dry dock", "description": "Please upgrade MV Arctic Current to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-02 14:00"}, {"ticket_id": "MRL-106420", "created_at": "2026-05-26 14:52", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "Spare part request - MV Tramontane Voyaegr", "description": "Good day,\n\nAfter heavy weather the radome on MV Tramontane Voyager has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nMarine Superintendent, Vestkyst Seismikk AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-27 14:00"}, {"ticket_id": "MRL-106411", "created_at": "2026-05-26 15:49", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Zephyr Tern", "imo": "IMO 9745732", "subject": "Degraded VSAT performance on MV Zephyr Tern", "description": "Performance on MV Zephyr Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-28 00:00"}, {"ticket_id": "MRL-106418", "created_at": "2026-05-26 15:53", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Zephyr Lagoon", "imo": "IMO 9820087", "subject": "Activate crew wifi package on MV Zephyr Lagoon", "description": "MV Zephyr Lagoon goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-28 00:00"}, {"ticket_id": "MRL-106414", "created_at": "2026-05-26 18:02", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Coral Dawn", "imo": "IMO 9767273", "subject": "Question about charges for MV Coral Dawn", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Coral Dawn. Can you send a breakdown per service? Regards, Accounts team, Konkan Coast Carriers.\n\nBest regards,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-28 17:00"}, {"ticket_id": "MRL-106409", "created_at": "2026-05-26 18:34", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "Question about charges for MV Arctic Albatross", "description": "We do not recognise line items on the latest invoice for MV Arctic Albatross. Can you send a breakdown per service? Regards, Accounts team, Karpas Maritime Ltd.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-31 13:00"}, {"ticket_id": "MRL-106424", "created_at": "2026-05-26 19:36", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "No link on FV Ivory Altair since 0400 UTC", "description": "FV Ivory Altair (IMO 9630274) has no connectivity at all. Antenna status LED red, error E-2530. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-28 00:00"}, {"ticket_id": "MRL-106412", "created_at": "2026-05-26 22:35", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Levante Lagoon", "imo": "IMO 9585405", "subject": "URGENT - MV Levante Lagoon offline", "description": "Hello,\n\nMV Levante Lagoon (IMO 9585405) has no connectivity at all. Antenna status LED red, error E-6995. Vessel in Korea Strait. Please call the bridge sat phone.\n\nThanks and regards,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-26 18:00"}, {"ticket_id": "MRL-106422", "created_at": "2026-05-26 22:44", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Golden Spirit", "imo": "IMO 9346782", "subject": "Degraded VSAT performance on MV Golden Spirit", "description": "Hi support team,\n\nPerformance on MV Golden Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nFleet Ops, Vestkyst Seismikk AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-27 07:00"}, {"ticket_id": "MRL-106435", "created_at": "2026-05-27 01:37", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Ostro Vega", "imo": "IMO 9177882", "subject": "Degraded VSAT performance on MV Ostro Vega", "description": "Master on MV Ostro Vega (IMO 9177882) reports very slow internet since Antwerp departure. SNR fluctuating around 5.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-28 16:00"}, {"ticket_id": "MRL-106429", "created_at": "2026-05-27 03:23", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Albatross", "imo": "IMO 9360805", "subject": "Installation schedule for MV Harmattan Albatross", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-05 10:00"}, {"ticket_id": "MRL-106433", "created_at": "2026-05-27 06:00", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Azure Atoll", "imo": "IMO 9401350", "subject": "CREW DATA QUOTA QUESTION - MV AZURE ATOLL", "description": "Crew on MV Azure Atoll cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-28 00:00"}, {"ticket_id": "MRL-106426", "created_at": "2026-05-27 10:44", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-31 03:00"}, {"ticket_id": "MRL-106428", "created_at": "2026-05-27 11:46", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Onyx Comet", "imo": "IMO 9592367", "subject": "Plan change request for FV Onyx Comet", "description": "Dear support team,\n\nWe need the crew welfare package activated on FV Onyx Comet before next crew change in Cape Town.\n\nThanks and regards,\nMarine Superintendent, Lofoten Havfiske AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-03 16:00"}, {"ticket_id": "MRL-106427", "created_at": "2026-05-27 13:01", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Good day,\n\nCyber dashboard raised alert E-9080 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nDPA, Atlântico Sul Navegação", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-27 09:00"}, {"ticket_id": "MRL-106434", "created_at": "2026-05-27 14:42", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "CREDIT NOTE REQUEST FIRTH OF CLYDE CARRIERS", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-04 11:00"}, {"ticket_id": "MRL-106430", "created_at": "2026-05-27 15:32", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Emerald Pioneer", "imo": "IMO 9273557", "subject": "Antenna fault on MT Emerald Pioneer", "description": "After heavy weather the radome on MT Emerald Pioneer has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-03 17:00"}, {"ticket_id": "MRL-106431", "created_at": "2026-05-27 18:10", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "Suspend service on MV Emerald Horizon during dry dock", "description": "MV Emerald Horizon goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-31 08:00"}, {"ticket_id": "MRL-106432", "created_at": "2026-05-27 19:54", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Trader", "imo": "IMO 9447964", "subject": "Plan change request for MV Levante Trader", "description": "Please upgrade MV Levante Trader to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-02 09:00"}, {"ticket_id": "MRL-106449", "created_at": "2026-05-28 00:12", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Iron Altair", "imo": "IMO 9886603", "subject": "Crew data quota question - MV Iron Altair", "description": "Crew on MV Iron Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-29 04:00"}, {"ticket_id": "MRL-106442", "created_at": "2026-05-28 04:14", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Boreal Albatross", "imo": "IMO 9728590", "subject": "Question about charges for MT Boreal Albatross", "description": "The overage charges for MT Boreal Albatross look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-29 23:00"}, {"ticket_id": "MRL-106445", "created_at": "2026-05-28 04:14", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "Phishing attempt reported by MV Arctic Albatross crew", "description": "Master of MV Arctic Albatross reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-01 14:00"}, {"ticket_id": "MRL-106447", "created_at": "2026-05-28 05:33", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ostro Falcon", "imo": "IMO 9354258", "subject": "High latency reported by master, MV Ostro Falcon", "description": "Performance on MV Ostro Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-29 07:00"}, {"ticket_id": "MRL-106438", "created_at": "2026-05-28 08:28", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Austral Spirit", "imo": "IMO 9485411", "subject": "Suspicious traffic flagged - MV Austral Spirit", "description": "Cyber dashboard raised alert E-5652 for MV Austral Spirit: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-29 08:00"}, {"ticket_id": "MRL-106440", "created_at": "2026-05-28 11:38", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Austral Dawn", "imo": "IMO 9737436", "subject": "Slow crew internet on MV Austral Dawn", "description": "Crew wifi on MV Austral Dawn unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-05 15:00"}, {"ticket_id": "MRL-106439", "created_at": "2026-05-28 12:02", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sirocco Wave", "imo": "IMO 9531193", "subject": "Crew data quota question - MV Sirocco Wave", "description": "Hi support team,\n\nCrew wifi on MV Sirocco Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-05 04:00"}, {"ticket_id": "MRL-106443", "created_at": "2026-05-28 12:05", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Atoll", "imo": "IMO 9312157", "subject": "Sealink Cyber alert on MV Cobalt Atoll", "description": "Master of MV Cobalt Atoll reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-02 11:00"}, {"ticket_id": "MRL-106436", "created_at": "2026-05-28 14:49", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Arctic Rigel", "imo": "IMO 9398905", "subject": "No link on MV Arctic Rigel since 0400 UTC", "description": "MV Arctic Rigel (IMO 9398905) has no connectivity at all. Antenna status LED red, error E-5298. Vessel in East China Sea. Please call the bridge sat phone.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-28 07:00"}, {"ticket_id": "MRL-106451", "created_at": "2026-05-28 14:56", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "Invoice query - Al Mirfa Offshore Marine", "description": "The overage charges for MV Onyx Altair look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-01 11:00"}, {"ticket_id": "MRL-106441", "created_at": "2026-05-28 15:13", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "our vessel goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-04 20:00"}, {"ticket_id": "MRL-106444", "created_at": "2026-05-28 15:32", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Credit note request Polarlys Tank AS", "description": "The overage charges for MT Nordic Beacon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-30 06:00"}, {"ticket_id": "MRL-106446", "created_at": "2026-05-28 17:14", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Trader", "imo": "IMO 9252486", "subject": "Spare part request - MT Amber Trader", "description": "After heavy weather the radome on MT Amber Trader has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-28 17:00"}, {"ticket_id": "MRL-106450", "created_at": "2026-05-28 18:38", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Iron Rigel", "imo": "IMO 9806720", "subject": "Crew wifi vouchers not working on MV Iron Rigel", "description": "Crew wifi on MV Iron Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-04 07:00"}, {"ticket_id": "MRL-106448", "created_at": "2026-05-28 20:36", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Credit note request Polarlys Tank AS", "description": "We do not recognise line items on the latest invoice for our vessel. Can you send a breakdown per service? Regards, Accounts team, Polarlys Tank AS.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-30 17:00"}, {"ticket_id": "MRL-106437", "created_at": "2026-05-28 21:34", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Atoll", "imo": "IMO 9506291", "subject": "Installation schedule for MV Solstice Atoll", "description": "Dear support team,\n\nCommissioning on MV Solstice Atoll completed last week but we never received the report. Please send.\n\nBest regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-29 08:00"}, {"ticket_id": "MRL-106453", "created_at": "2026-05-29 00:32", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Boreal Atoll", "imo": "IMO 9240914", "subject": "Plan change request for MV Boreal Atoll", "description": "Please upgrade MV Boreal Atoll to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-31 18:00"}, {"ticket_id": "MRL-106468", "created_at": "2026-05-29 00:37", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Sapphire Tern", "imo": "IMO 9325726", "subject": "Slow crew internet on MT Sapphire Tern", "description": "Captain of MT Sapphire Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-07 16:00"}, {"ticket_id": "MRL-106465", "created_at": "2026-05-29 00:51", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Good day,\n\nCrew wifi on our vessel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Adriatic Sun Ferries", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-02 10:00"}, {"ticket_id": "MRL-106455", "created_at": "2026-05-29 01:17", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Lagoon", "imo": "IMO 9356787", "subject": "Phishing attempt reported by MV Coral Lagoon crew", "description": "Master of MV Coral Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-30 12:00"}, {"ticket_id": "MRL-106467", "created_at": "2026-05-29 02:25", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Wave", "imo": "IMO 9758014", "subject": "Portal access for new ops manager - Kowloon Pearl Navigation", "description": "Our new operations manager needs portal access for the Kowloon Pearl Navigation fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-01 06:00"}, {"ticket_id": "MRL-106459", "created_at": "2026-05-29 02:59", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Harmattan Breeze", "imo": "IMO 9786554", "subject": "Antenna fault on MV Harmattan Breeze", "description": "Below-deck unit on MV Harmattan Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-06 03:00"}, {"ticket_id": "MRL-106458", "created_at": "2026-05-29 03:54", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "MV Mistral Tern: complete loss of connectivity", "description": "Hello,\n\nMV Mistral Tern (IMO 9241889) has no connectivity at all. Antenna status LED red, error E-8353. Vessel in Suez Canal. Please call the bridge sat phone.\n\nBest regards,\nDPA, Botnia Ice Class Oy", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-29 08:00"}, {"ticket_id": "MRL-106463", "created_at": "2026-05-29 06:39", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Meridian Star", "imo": "IMO 9384291", "subject": "Sealink Cyber alert on MV Meridian Star", "description": "Good day,\n\nCyber dashboard raised alert E-2015 for MV Meridian Star: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-30 11:00"}, {"ticket_id": "MRL-106454", "created_at": "2026-05-29 07:02", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Baltic Crest", "imo": "IMO 9311206", "subject": "Crew wifi vouchers not working on MV Baltic Crest", "description": "Good day,\n\nCaptain of MV Baltic Crest asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nFleet Ops, Skagerrak Link Ferries", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-07 08:00"}, {"ticket_id": "MRL-106469", "created_at": "2026-05-29 10:43", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "Plan change request for MV Nordic Atoll", "description": "MV Nordic Atoll goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-04 04:00"}, {"ticket_id": "MRL-106461", "created_at": "2026-05-29 11:41", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "Portal access for new ops manager - Haeryu Ocean Lines", "description": "Please send the current signed contract and SLA annex for Haeryu Ocean Lines, we cannot locate our copy.", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-31 21:00"}, {"ticket_id": "MRL-106452", "created_at": "2026-05-29 12:44", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Star", "imo": "IMO 9665451", "subject": "Portal access for new ops manager - Göta Älv Shortsea AB", "description": "Please send the current signed contract and SLA annex for Göta Älv Shortsea AB, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-05 06:00"}, {"ticket_id": "MRL-106457", "created_at": "2026-05-29 14:47", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Voyager", "imo": "IMO 9122370", "subject": "High latency reported by master, MT Arctic Voyager", "description": "Master on MT Arctic Voyager (IMO 9122370) reports very slow internet since Hamburg departure. SNR fluctuating around 4.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-03 17:00"}, {"ticket_id": "MRL-106462", "created_at": "2026-05-29 14:54", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Reef", "imo": "IMO 9433274", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV ARCTIC REEF", "description": "Master of MV Arctic Reef reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-29 23:00"}, {"ticket_id": "MRL-106464", "created_at": "2026-05-29 15:44", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Aurora Current", "imo": "IMO 9803132", "subject": "Degraded VSAT performance on MT Aurora Current", "description": "Performance on MT Aurora Current degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-30 09:00"}, {"ticket_id": "MRL-106466", "created_at": "2026-05-29 20:16", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "We see repeated link drops on our vessel. Modem log shows error E-8304 every few hours. Vessel currently North Sea. ETA next port Shanghai.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-30 18:00"}, {"ticket_id": "MRL-106460", "created_at": "2026-05-29 22:37", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Atoll", "imo": "IMO 9651010", "subject": "Question about charges for MV Baltic Atoll", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Baltic Atoll. Can you send a breakdown per service? Regards, Accounts team, Baltic Amber Shipping.\n\nBrgds,\nMarine Superintendent, Baltic Amber Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-02 17:00"}, {"ticket_id": "MRL-106456", "created_at": "2026-05-29 23:34", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Navigator", "imo": "IMO 9773715", "subject": "Suspicious traffic flagged - MT Arctic Navigator", "description": "Master of MT Arctic Navigator reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-01 19:00"}, {"ticket_id": "MRL-106477", "created_at": "2026-05-30 01:53", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Antenna fault on FV Arctic Meteor", "description": "Hello,\n\nAfter heavy weather the radome on FV Arctic Meteor has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nFleet Ops, Celtic Sea Trawlers Ltd", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-03 11:00"}, {"ticket_id": "MRL-106472", "created_at": "2026-05-30 05:27", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Invoice query - Kystfjord Rederi AS", "description": "The overage charges for MV Kystfjord Draco look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-03 05:00"}, {"ticket_id": "MRL-106482", "created_at": "2026-05-30 08:34", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Lagoon", "imo": "IMO 9642124", "subject": "MV COBALT LAGOON: SLOW CONNECTION AND PACKET LOSS", "description": "Master on MV Cobalt Lagoon (IMO 9642124) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-31 06:00"}, {"ticket_id": "MRL-106475", "created_at": "2026-05-30 08:39", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Reef", "imo": "IMO 9853539", "subject": "Coverage question Baltic Sea", "description": "Our new operations manager needs portal access for the Aegean Meltemi Lines fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-04 07:00"}, {"ticket_id": "MRL-106471", "created_at": "2026-05-30 09:33", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Tide", "imo": "IMO 9108609", "subject": "Activate crew wifi package on MV Solstice Tide", "description": "MV Solstice Tide goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-04 12:00"}, {"ticket_id": "MRL-106479", "created_at": "2026-05-30 11:17", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "MV Arctic Current - link keeps dropping since yesterday", "description": "Performance on MV Arctic Current degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-05-31 18:00"}, {"ticket_id": "MRL-106470", "created_at": "2026-05-30 13:37", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Aurora Breeze", "imo": "IMO 9336476", "subject": "High latency reported by master, MV Aurora Breeze", "description": "Hi support team,\n\nWe see repeated link drops on MV Aurora Breeze. Modem log shows error E-2418 every few hours. Vessel currently Baltic Sea. ETA next port Piraeus.\n\nBrgds,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-07 12:00"}, {"ticket_id": "MRL-106478", "created_at": "2026-05-30 13:54", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Reef", "imo": "IMO 9297333", "subject": "MV Crimson Reef - link keeps dropping since yesetrday", "description": "Good day,\n\nPerformance on MV Crimson Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-02 09:00"}, {"ticket_id": "MRL-106483", "created_at": "2026-05-30 14:34", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Nordic Petrel", "imo": "IMO 9192545", "subject": "Question about charges for MV Nordic Petrel", "description": "Good day,\n\nThe overage charges for MV Nordic Petrel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-08 03:00"}, {"ticket_id": "MRL-106484", "created_at": "2026-05-30 18:54", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Emerald Petrel", "imo": "IMO 9719317", "subject": "Coverage question Gulf of Oman", "description": "Our new operations manager needs portal access for the Botnia Ice Class Oy fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-06 07:00"}, {"ticket_id": "MRL-106473", "created_at": "2026-05-30 19:28", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Austral Crest", "imo": "IMO 9854739", "subject": "MV Austral Crest: slow connection and packet loss", "description": "Performance on MV Austral Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-31 19:00"}, {"ticket_id": "MRL-106481", "created_at": "2026-05-30 19:30", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Tide", "imo": "IMO 9659440", "subject": "MV Azure Tide - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Azure Tide. Modem log shows error E-3574 every few hours. Vessel currently Norwegian Sea. ETA next port Colombo.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-31 22:00"}, {"ticket_id": "MRL-106474", "created_at": "2026-05-30 20:53", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "Spare part request - MT Scarlet Spirit", "description": "After heavy weather the radome on MT Scarlet Spirit has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-04 20:00"}, {"ticket_id": "MRL-106480", "created_at": "2026-05-30 21:03", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Altair", "imo": "IMO 9650248", "subject": "Suspicious traffic flagged - MV Levante Altair", "description": "Good day,\n\nCyber dashboard raised alert E-1128 for MV Levante Altair: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-30 07:00"}, {"ticket_id": "MRL-106476", "created_at": "2026-05-30 22:25", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Aurora Trader", "imo": "IMO 9534925", "subject": "MV AURORA TRADER: COMPLETE LOSS OF CONNECTIVITY", "description": "MV Aurora Trader (IMO 9534925) has no connectivity at all. Antenna status LED red, error E-7129. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-05-30 18:00"}, {"ticket_id": "MRL-106491", "created_at": "2026-05-31 02:20", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Meteor", "imo": "IMO 9875197", "subject": "Activate crew wifi package on MT Levante Meteor", "description": "We need the crew welfare package activated on MT Levante Meteor before next crew change in Cape Town.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-05 02:00"}, {"ticket_id": "MRL-106494", "created_at": "2026-05-31 02:20", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Golden Lyra", "imo": "IMO 9218521", "subject": "MV Golden Lyra: complete loss of connectivity", "description": "Hello,\n\nMV Golden Lyra (IMO 9218521) has no connectivity at all. Antenna status LED red, error E-4067. Vessel in South Atlantic. Please call the bridge sat phone.\n\nBest regards,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-05-31 05:00"}, {"ticket_id": "MRL-106488", "created_at": "2026-05-31 02:25", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "MV Arctic Horizon: BDU fault code E-1713", "description": "ETO on MV Arctic Horizon reports antenna stuck in azimuth, fault code E-2804. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-01 19:00"}, {"ticket_id": "MRL-106490", "created_at": "2026-05-31 04:07", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Dawn", "imo": "IMO 9283693", "subject": "Invoice query - Levantine Crescent Shipping", "description": "We do not recognise line items on the latest invoice for MT Amber Dawn. Can you send a breakdown per service? Regards, Accounts team, Levantine Crescent Shipping.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-03 20:00"}, {"ticket_id": "MRL-106498", "created_at": "2026-05-31 04:40", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Pioneer", "imo": "IMO 9389021", "subject": "MV Emerald Pioneer: slow connection and packet loss", "description": "We see repeated link drops on MV Emerald Pioneer. Modem log shows error E-1226 every few hours. Vessel currently Gulf of Aden. ETA next port Stavanger.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-01 15:00"}, {"ticket_id": "MRL-106485", "created_at": "2026-05-31 07:58", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Wave", "imo": "IMO 9294654", "subject": "MV Polar Wave - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Polar Wave. Modem log shows error E-3798 every few hours. Vessel currently Singapore Strait. ETA next port Busan.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-01 19:00"}, {"ticket_id": "MRL-106486", "created_at": "2026-05-31 09:59", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Onyx Comet", "imo": "IMO 9592367", "subject": "FV Onyx Comet: slow connection and packet loss", "description": "We see repeated link drops on FV Onyx Comet. Modem log shows error E-2639 every few hours. Vessel currently Norwegian Sea. ETA next port Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-06 07:00"}, {"ticket_id": "MRL-106495", "created_at": "2026-05-31 09:59", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Coral Orion", "imo": "IMO 9272383", "subject": "SUSPEND SERVICE ON MT CORAL ORION DURING DRY DOCK", "description": "Hello,\n\nMT Coral Orion goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-09 14:00"}, {"ticket_id": "MRL-106497", "created_at": "2026-05-31 12:29", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Sapphire Lyra", "imo": "IMO 9543794", "subject": "Plan change request for FV Sapphire Lyra", "description": "Please upgrade FV Sapphire Lyra to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-01 02:00"}, {"ticket_id": "MRL-106489", "created_at": "2026-05-31 13:23", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Antenna fault on MV Cobalt Horizon", "description": "Hi support team,\n\nETO on MV Cobalt Horizon reports antenna stuck in azimuth, fault code E-3597. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.\n\nBest regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-02 22:00"}, {"ticket_id": "MRL-106500", "created_at": "2026-05-31 13:49", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "Spare part request - MV Onyx Altair", "description": "Good day,\n\nAfter heavy weather the radome on MV Onyx Altair has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-07 00:00"}, {"ticket_id": "MRL-106501", "created_at": "2026-05-31 14:29", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Comet", "imo": "IMO 9610183", "subject": "Antenna fault on MV Harmattan Comet", "description": "ETO on MV Harmattan Comet reports antenna stuck in azimuth, fault code E-4962. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-04 01:00"}, {"ticket_id": "MRL-106496", "created_at": "2026-05-31 14:43", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Lyra", "imo": "IMO 9717058", "subject": "ANTENNA FAULT ON MT BOREAL LYRA", "description": "ETO on MT Boreal Lyra reports antenna stuck in azimuth, fault code E-7701. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-06 21:00"}, {"ticket_id": "MRL-106492", "created_at": "2026-05-31 14:53", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Requesting a copy of all invoices for the last quarter for Tirreno Blu Navigazione fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-06 03:00"}, {"ticket_id": "MRL-106493", "created_at": "2026-05-31 20:08", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Nordic Atoll", "imo": "IMO 9880661", "subject": "Coverage question Gibraltar", "description": "Please send the current signed contract and SLA annex for Levantine Crescent Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-07 04:00"}, {"ticket_id": "MRL-106487", "created_at": "2026-05-31 20:50", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Zephyr Tern", "imo": "IMO 9745732", "subject": "Contract documents request - Agulhas Current Shipping", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Agulhas Current Shipping, we cannot locate our copy.\n\nBest regards,\nMarine Superintendent, Agulhas Current Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-01 13:00"}, {"ticket_id": "MRL-106499", "created_at": "2026-05-31 22:57", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "Good day,\n\nour vessel () has no connectivity at all. Antenna status LED red, error E-4653. Vessel in Mediterranean. Please call the bridge sat phone.\n\nBest regards,\nDPA, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-01 23:00"}, {"ticket_id": "MRL-106507", "created_at": "2026-06-01 00:26", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Breeze", "imo": "IMO 9737474", "subject": "Phishing attempt reported by MV Amber Breeze crew", "description": "Hi support team,\n\nMaster of MV Amber Breeze reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-02 20:00"}, {"ticket_id": "MRL-106513", "created_at": "2026-06-01 06:30", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Sapphire Lyra", "imo": "IMO 9386536", "subject": "New build connectivity setup Riau Straits Carriers", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-03 08:00"}, {"ticket_id": "MRL-106512", "created_at": "2026-06-01 06:49", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "Question about charges for MV Baltic Rigel", "description": "We do not recognise line items on the latest invoice for MV Baltic Rigel. Can you send a breakdown per service? Regards, Accounts team, Atlântico Sul Navegação.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-02 00:00"}, {"ticket_id": "MRL-106508", "created_at": "2026-06-01 07:11", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "We see repeated link drops on our vessel. Modem log shows error E-1788 every few hours. Vessel currently Indian Ocean. ETA next port Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-02 15:00"}, {"ticket_id": "MRL-106502", "created_at": "2026-06-01 07:27", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Horizon", "imo": "IMO 9152703", "subject": "Antenna fault on MV Mistral Horizon", "description": "Below-deck unit on MV Mistral Horizon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-03 02:00"}, {"ticket_id": "MRL-106510", "created_at": "2026-06-01 09:49", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Harmattan Lagoon", "imo": "IMO 9159402", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Please send the current signed contract and SLA annex for Riau Straits Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-03 01:00"}, {"ticket_id": "MRL-106514", "created_at": "2026-06-01 10:16", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Guardian", "imo": "IMO 9791028", "subject": "Antenna fault on MV Tramontane Guardian", "description": "ETO on MV Tramontane Guardian reports antenna stuck in azimuth, fault code E-9276. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-08 05:00"}, {"ticket_id": "MRL-106506", "created_at": "2026-06-01 11:13", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Meteor", "imo": "IMO 9875197", "subject": "Contract documents request - Hormuz Falcon Tankers", "description": "Our new operations manager needs portal access for the Hormuz Falcon Tankers fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-08 14:00"}, {"ticket_id": "MRL-106511", "created_at": "2026-06-01 13:13", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Golden Breeze", "imo": "IMO 9892690", "subject": "Commissioning report pending - MV Golden Breeze", "description": "Hi support team,\n\nWhen can the install team board MV Golden Breeze in Rotterdam? Vessel alongside for 5 days from Monday.\n\nBrgds,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-07 00:00"}, {"ticket_id": "MRL-106505", "created_at": "2026-06-01 17:02", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Voyager", "imo": "IMO 9811048", "subject": "Suspend service on MV Cobalt Voyager during dry dock", "description": "We need the crew welfare package activated on MV Cobalt Voyager before next crew change in Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-10 14:00"}, {"ticket_id": "MRL-106509", "created_at": "2026-06-01 17:11", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Levante Lagoon", "imo": "IMO 9619751", "subject": "Coverage question Indian Ocean", "description": "Dear support team,\n\nDo you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.\n\nBrgds,\nMarine Superintendent, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-09 04:00"}, {"ticket_id": "MRL-106504", "created_at": "2026-06-01 18:48", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "MV GOLDEN PIONEER: BDU FAULT CODE E-3110", "description": "After heavy weather the radome on MV Golden Pioneer has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-10 07:00"}, {"ticket_id": "MRL-106503", "created_at": "2026-06-01 20:14", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "Crew data quota question - MT Cobalt Orion", "description": "Captain of MT Cobalt Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-05 13:00"}, {"ticket_id": "MRL-106532", "created_at": "2026-06-02 01:37", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Sapphire Pioneer", "imo": "IMO 9329198", "subject": "Crew wifi vouchers not working on MV Sapphire Pioneer", "description": "Good day,\n\nCrew on MV Sapphire Pioneer cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-07 18:00"}, {"ticket_id": "MRL-106524", "created_at": "2026-06-02 01:45", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Emerald Atoll", "imo": "IMO 9159488", "subject": "INSTALLATION SCHEDULE FOR MV EMERALD ATOLL", "description": "When can the install team board MV Emerald Atoll in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-07 04:00"}, {"ticket_id": "MRL-106530", "created_at": "2026-06-02 02:04", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Albatross", "imo": "IMO 9713246", "subject": "Credit note request Riau Straits Carriers", "description": "The overage charges for MV Solstice Albatross look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P1", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106528", "created_at": "2026-06-02 03:23", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "Slow crew internet on MV Ostro Voyager", "description": "Captain of MV Ostro Voyager asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-08 00:00"}, {"ticket_id": "MRL-106517", "created_at": "2026-06-02 05:23", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Breeze", "imo": "IMO 9497294", "subject": "MV Sapphire Breeze - link keeps dropping since yesterday", "description": "Hi support team,\n\nMaster on MV Sapphire Breeze (IMO 9497294) reports very slow internet since Piraeus departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-02 07:00"}, {"ticket_id": "MRL-106523", "created_at": "2026-06-02 07:34", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Horizon", "imo": "IMO 9355288", "subject": "Suspicious traffic flagged - MV Baltic Horizon", "description": "Master of MV Baltic Horizon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-03 12:00"}, {"ticket_id": "MRL-106525", "created_at": "2026-06-02 12:03", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Harmattan Rigel", "imo": "IMO 9867621", "subject": "New build connectivity setup Hormuz Falcon Tankers", "description": "Hi support team,\n\nWhen can the install team board MT Harmattan Rigel in Aberdeen? Vessel alongside for 5 days from Monday.\n\nBrgds,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-06 15:00"}, {"ticket_id": "MRL-106522", "created_at": "2026-06-02 12:04", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Zephyr Lagoon", "imo": "IMO 9820087", "subject": "Portal access for new ops manager - Firth of Clyde Crariers", "description": "Hello,\n\nOur new operations manager needs portal access for the Firth of Clyde Carriers fleet. Can you set up an account?\n\nBest regards,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-05 03:00"}, {"ticket_id": "MRL-106518", "created_at": "2026-06-02 12:30", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ostro Falcon", "imo": "IMO 9354258", "subject": "Plan change request for MV Ostro Falcon", "description": "Hi support team,\n\nMV Ostro Falcon goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-09 14:00"}, {"ticket_id": "MRL-106516", "created_at": "2026-06-02 13:03", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "Credit note request Øresund Bulk ApS", "description": "The overage charges for MV Coral Vega look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-11 15:00"}, {"ticket_id": "MRL-106526", "created_at": "2026-06-02 13:15", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Levante Lagoon", "imo": "IMO 9619751", "subject": "Suspend service on MT Levante Lagoon during dry dock", "description": "Hi support team,\n\nMT Levante Lagoon goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-03 23:00"}, {"ticket_id": "MRL-106521", "created_at": "2026-06-02 13:32", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Ostro Lyra", "imo": "IMO 9488970", "subject": "Installation schedule for MV Ostro Lyra", "description": "Commissioning on MV Ostro Lyra completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-11 01:00"}, {"ticket_id": "MRL-106519", "created_at": "2026-06-02 14:56", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pollux", "imo": "IMO 9887839", "subject": "Plan change request for MV Kystfjord Pollux", "description": "Dear support team,\n\nMV Kystfjord Pollux goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-09 06:00"}, {"ticket_id": "MRL-106515", "created_at": "2026-06-02 17:15", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Harmattan Rigel", "imo": "IMO 9867621", "subject": "Credit note request Hormuz Falcon Tankers", "description": "The overage charges for MT Harmattan Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-07 03:00"}, {"ticket_id": "MRL-106520", "created_at": "2026-06-02 17:19", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Coral Falcon", "imo": "IMO 9830771", "subject": "High latency reported by master, MT Coral Falcon", "description": "Master on MT Coral Falcon (IMO 9830771) reports very slow internet since Valletta departure. SNR fluctuating around 7.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-07 01:00"}, {"ticket_id": "MRL-106529", "created_at": "2026-06-02 17:25", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Carrier", "imo": "IMO 9476329", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - ELBSTROM REEDEREI GMBH", "description": "Hello,\n\nDo you have LEO coverage in Mediterranean? We are planning a new route and need confirmation before committing.\n\nBest regards,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-11 15:00"}, {"ticket_id": "MRL-106527", "created_at": "2026-06-02 19:01", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Tern", "imo": "IMO 9564865", "subject": "MV Baltic Tern - link keeps dropping since yesterday", "description": "Master on MV Baltic Tern (IMO 9564865) reports very slow internet since Santos departure. SNR fluctuating around 8.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-08 03:00"}, {"ticket_id": "MRL-106531", "created_at": "2026-06-02 19:56", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Solstice Lyra", "imo": "IMO 9603233", "subject": "Suspend service on MV Solstice Lyra during dry dock", "description": "We need the crew welfare package activated on MV Solstice Lyra before next crew change in Colombo.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-07 19:00"}, {"ticket_id": "MRL-106537", "created_at": "2026-06-03 00:24", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "Credit note request Waddenzee Offshore BV", "description": "Requesting a copy of all invoices for the last quarter for Waddenzee Offshore BV fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-05 04:00"}, {"ticket_id": "MRL-106533", "created_at": "2026-06-03 02:33", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "No link on MV Ostro Meteor since 0400 UTC", "description": "Complete outage on MV Ostro Meteor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-03 03:00"}, {"ticket_id": "MRL-106543", "created_at": "2026-06-03 03:05", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "MT Baltic Reef: slow connection and packet loss", "description": "Dear support team,\n\nPerformance on MT Baltic Reef degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nFleet Ops, Pearl Dhow Shipping WLL", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-03 21:00"}, {"ticket_id": "MRL-106536", "created_at": "2026-06-03 03:55", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Albatross", "imo": "IMO 9181376", "subject": "Suspicious traffic flagged - MV Zephyr Albatross", "description": "Good day,\n\nCyber dashboard raised alert E-6574 for MV Zephyr Albatross: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nDPA, Waddenzee Offshore BV", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-04 17:00"}, {"ticket_id": "MRL-106538", "created_at": "2026-06-03 05:56", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Ivory Dawn", "imo": "IMO 9100530", "subject": "Spare part request - MV Ivory Dawn", "description": "ETO on MV Ivory Dawn reports antenna stuck in azimuth, fault code E-9850. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-03 23:00"}, {"ticket_id": "MRL-106539", "created_at": "2026-06-03 17:06", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "Crew wifi vouchers not working on MV Scarlet Current", "description": "Crew wifi on MV Scarlet Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-10 21:00"}, {"ticket_id": "MRL-106535", "created_at": "2026-06-03 18:25", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-05 22:00"}, {"ticket_id": "MRL-106541", "created_at": "2026-06-03 19:51", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "NO LINK ON MV EQUINOX DAWN SINCE 0400 UTC", "description": "Complete outage on MV Equinox Dawn. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-03 09:00"}, {"ticket_id": "MRL-106534", "created_at": "2026-06-03 20:13", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Tramontane Atoll", "imo": "IMO 9744726", "subject": "Sealink Cyber alert on MV Tramontane Atoll", "description": "Cyber dashboard raised alert E-4018 for MV Tramontane Atoll: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-07 10:00"}, {"ticket_id": "MRL-106540", "created_at": "2026-06-03 20:32", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Polar Breeze", "imo": "IMO 9726566", "subject": "Antenna fault on MV Polar Breeze", "description": "Hello,\n\nAfter heavy weather the radome on MV Polar Breeze has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-04 12:00"}, {"ticket_id": "MRL-106542", "created_at": "2026-06-03 21:45", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Question about charges for MV Iron Current", "description": "The overage charges for MV Iron Current look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-06 15:00"}, {"ticket_id": "MRL-106550", "created_at": "2026-06-04 00:34", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Trader", "imo": "IMO 9425394", "subject": "URGENT - MV Austral Trader offline", "description": "MV Austral Trader (IMO 9425394) has no connectivity at all. Antenna status LED red, error E-1899. Vessel in North Atlantic. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-06 00:00"}, {"ticket_id": "MRL-106546", "created_at": "2026-06-04 04:47", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Tramontane Reef", "imo": "IMO 9790438", "subject": "Sealink Cyber alert on MV Tramontane Reef", "description": "Master of MV Tramontane Reef reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-10 21:00"}, {"ticket_id": "MRL-106547", "created_at": "2026-06-04 04:52", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Atoll", "imo": "IMO 9132698", "subject": "Antenna fault on MV Amber Atoll", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Amber Atoll has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Atlântico Sul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-13 15:00"}, {"ticket_id": "MRL-106551", "created_at": "2026-06-04 05:28", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Tramontane Meteor", "imo": "IMO 9800037", "subject": "MV Tramontane Meteor: complete loss of connectivity", "description": "Complete outage on MV Tramontane Meteor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-04 18:00"}, {"ticket_id": "MRL-106545", "created_at": "2026-06-04 08:17", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Rigel", "imo": "IMO 9870745", "subject": "Spare part request - MV Boreal Rigel", "description": "Good day,\n\nETO on MV Boreal Rigel reports antenna stuck in azimuth, fault code E-9159. Manual repointing works temporarily. Requesting service visit in Piraeus.\n\nThanks and regards,\nDPA, Riau Straits Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-05 05:00"}, {"ticket_id": "MRL-106553", "created_at": "2026-06-04 08:33", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Carrier", "imo": "IMO 9686273", "subject": "Crew data quota question - MV Silver Carrier", "description": "Crew on MV Silver Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-07 08:00"}, {"ticket_id": "MRL-106556", "created_at": "2026-06-04 13:33", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Meridian Tern", "imo": "IMO 9691307", "subject": "Credit note request Kattegat Container Line", "description": "We do not recognise line items on the latest invoice for MV Meridian Tern. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-11 03:00"}, {"ticket_id": "MRL-106555", "created_at": "2026-06-04 14:46", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Levante Lyra", "imo": "IMO 9451434", "subject": "MV Levante Lyra - link keeps dropping since yesterday", "description": "Good day,\n\nWe see repeated link drops on MV Levante Lyra. Modem log shows error E-1436 every few hours. Vessel currently Singapore Strait. ETA next port Rotterdam.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-09 11:00"}, {"ticket_id": "MRL-106549", "created_at": "2026-06-04 15:55", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Scarlet Lyra", "imo": "IMO 9740146", "subject": "Suspend service on MV Scarlet Lyra during dry dock", "description": "We need the crew welfare package activated on MV Scarlet Lyra before next crew change in Las Palmas.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-06 03:00"}, {"ticket_id": "MRL-106544", "created_at": "2026-06-04 16:53", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "Contract documents request - Karpas Maritime Ltd", "description": "Our new operations manager needs portal access for the Karpas Maritime Ltd fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-12 17:00"}, {"ticket_id": "MRL-106554", "created_at": "2026-06-04 19:32", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Falcon", "imo": "IMO 9131931", "subject": "MV Equinox Falcon: BDU fault code E-8160", "description": "ETO on MV Equinox Falcon reports antenna stuck in azimuth, fault code E-3743. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-05 16:00"}, {"ticket_id": "MRL-106552", "created_at": "2026-06-04 21:28", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Carrier", "imo": "IMO 9476329", "subject": "Crew wifi vouchers not working on MV Ostro Carrier", "description": "Captain of MV Ostro Carrier asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-05 00:00"}, {"ticket_id": "MRL-106548", "created_at": "2026-06-04 21:53", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Scarlet Tern", "imo": "IMO 9416537", "subject": "URGENT - MV Scarlet Tern offline", "description": "Complete outage on MV Scarlet Tern. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-04 21:00"}, {"ticket_id": "MRL-106561", "created_at": "2026-06-05 02:15", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Harmattan Orion", "imo": "IMO 9278935", "subject": "No link on MV Harmattan Orion since 0400 UTC", "description": "Complete outage on MV Harmattan Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-05 09:00"}, {"ticket_id": "MRL-106568", "created_at": "2026-06-05 04:46", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Current", "imo": "IMO 9360726", "subject": "MT Arctic Current: complete loss of connectivity", "description": "Complete outage on MT Arctic Current. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-05 07:00"}, {"ticket_id": "MRL-106559", "created_at": "2026-06-05 06:28", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Crimson Current", "imo": "IMO 9404821", "subject": "Antenna fault on MV Crimson Current", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Crimson Current has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-05 06:00"}, {"ticket_id": "MRL-106565", "created_at": "2026-06-05 07:09", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Albatross", "imo": "IMO 9323558", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Our new operations manager needs portal access for the Riau Straits Carriers fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-12 20:00"}, {"ticket_id": "MRL-106567", "created_at": "2026-06-05 07:35", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Tramontane Meteor", "imo": "IMO 9612739", "subject": "Suspend service on MT Tramontane Meteor during dry dock", "description": "We need the crew welfare package activated on MT Tramontane Meteor before next crew change in Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-06 04:00"}, {"ticket_id": "MRL-106563", "created_at": "2026-06-05 09:55", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Breeze", "imo": "IMO 9402380", "subject": "Spare part request - MT Coral Breeze", "description": "Below-deck unit on MT Coral Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-08 16:00"}, {"ticket_id": "MRL-106558", "created_at": "2026-06-05 10:33", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Baltic Meteor", "imo": "IMO 9479591", "subject": "Credit note request Lofoten Havfiske AS", "description": "The overage charges for FV Baltic Meteor look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-07 22:00"}, {"ticket_id": "MRL-106564", "created_at": "2026-06-05 10:41", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Breeze", "imo": "IMO 9225134", "subject": "Antenna fault on MV Crimson Breeze", "description": "Below-deck unit on MV Crimson Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-11 15:00"}, {"ticket_id": "MRL-106569", "created_at": "2026-06-05 10:55", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Rigel", "imo": "IMO 9396397", "subject": "MT Scarlet Rigel: BDU fault code E-1491", "description": "After heavy weather the radome on MT Scarlet Rigel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-06 20:00"}, {"ticket_id": "MRL-106557", "created_at": "2026-06-05 12:53", "channel": "portal", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Coral Carrier", "imo": "IMO 9190016", "subject": "Credit note request Vestkyst Seismikk AS", "description": "We do not recognise line items on the latest invoice for MV Coral Carrier. Can you send a breakdown per service? Regards, Accounts team, Vestkyst Seismikk AS.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-12 15:00"}, {"ticket_id": "MRL-106560", "created_at": "2026-06-05 14:34", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Crimson Navigator", "imo": "IMO 9694878", "subject": "Installation schedule for FV Crimson Navigator", "description": "Commissioning on FV Crimson Navigator completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-07 13:00"}, {"ticket_id": "MRL-106562", "created_at": "2026-06-05 17:28", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "Hi support team,\n\nCommissioning on our vessel completed last week but we never received the report. Please send.\n\nBest regards,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-09 20:00"}, {"ticket_id": "MRL-106566", "created_at": "2026-06-05 18:33", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Petrel", "imo": "IMO 9129495", "subject": "Spare part request - MV Ivory Petrel", "description": "ETO on MV Ivory Petrel reports antenna stuck in azimuth, fault code E-1617. Manual repointing works temporarily. Requesting service visit in Singapore.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-13 07:00"}, {"ticket_id": "MRL-106578", "created_at": "2026-06-06 01:28", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Atoll", "imo": "IMO 9312157", "subject": "Credit note request Baltic Amber Shipping", "description": "Hello,\n\nThe overage charges for MV Cobalt Atoll look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nMarine Superintendent, Baltic Amber Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-07 15:00"}, {"ticket_id": "MRL-106573", "created_at": "2026-06-06 04:38", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Tide", "imo": "IMO 9659440", "subject": "NO LINK ON MV AZURE TIDE SINCE 0400 UTC", "description": "Complete outage on MV Azure Tide. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-07 15:00"}, {"ticket_id": "MRL-106576", "created_at": "2026-06-06 05:18", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Onyx Navigator", "imo": "IMO 9364851", "subject": "Invoice query - Gasconge Gaz Maritime", "description": "We do not recognise line items on the latest invoice for MT Onyx Navigator. Can you send a breakdown per service? Regards, Accounts team, Gascogne Gaz Maritime.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-07 09:00"}, {"ticket_id": "MRL-106575", "created_at": "2026-06-06 07:41", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Mistral Falcon", "imo": "IMO 9148025", "subject": "MV Mistral Falcon - link keeps dropping since yesterday", "description": "Performance on MV Mistral Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-07 11:00"}, {"ticket_id": "MRL-106577", "created_at": "2026-06-06 09:53", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Mistral Vega", "imo": "IMO 9239123", "subject": "Antenna fault on MV Mistral Vega", "description": "After heavy weather the radome on MV Mistral Vega has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-13 20:00"}, {"ticket_id": "MRL-106579", "created_at": "2026-06-06 11:33", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Amber Falcon", "imo": "IMO 9730543", "subject": "MV Amber Falcon: complete loss of connectivity", "description": "Complete outage on MV Amber Falcon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-07 03:00"}, {"ticket_id": "MRL-106574", "created_at": "2026-06-06 12:18", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sapphire Star", "imo": "IMO 9354143", "subject": "Slow crew internet on MV Sapphire Star", "description": "Dear support team,\n\nCrew on MV Sapphire Star cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-08 06:00"}, {"ticket_id": "MRL-106572", "created_at": "2026-06-06 18:07", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sapphire Star", "imo": "IMO 9354143", "subject": "Question about charges for MV Sapphire Star", "description": "Good day,\n\nRequesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.\n\nBrgds,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-10 15:00"}, {"ticket_id": "MRL-106570", "created_at": "2026-06-06 18:30", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Equinox Petrel", "imo": "IMO 9790517", "subject": "No link on MV Equinox Petrel since 0400 UTC", "description": "Complete outage on MV Equinox Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-07 19:00"}, {"ticket_id": "MRL-106571", "created_at": "2026-06-06 20:10", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Zephyr Lagoon", "imo": "IMO 9820087", "subject": "MV Zephyr Lagoon: slow connection and packet loss", "description": "Dear support team,\n\nWe see repeated link drops on MV Zephyr Lagoon. Modem log shows error E-5148 every few hours. Vessel currently Baltic Sea. ETA next port Rotterdam.\n\nThanks and regards,\nMarine Superintendent, Firth of Clyde Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-06 13:00"}, {"ticket_id": "MRL-106580", "created_at": "2026-06-07 03:40", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Amber Lagoon", "imo": "IMO 9116694", "subject": "Contract documents request - Waddenzee Offshore BV", "description": "Good day,\n\nPlease send the current signed contract and SLA annex for Waddenzee Offshore BV, we cannot locate our copy.\n\nBest regards,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-15 17:00"}, {"ticket_id": "MRL-106589", "created_at": "2026-06-07 04:18", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "High latency reported by master, MV Coral Navigator", "description": "Dear support team,\n\nWe see repeated link drops on MV Coral Navigator. Modem log shows error E-7953 every few hours. Vessel currently North Atlantic. ETA next port Rotterdam.\n\nThanks and regards,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-07 22:00"}, {"ticket_id": "MRL-106583", "created_at": "2026-06-07 07:24", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ostro Falcon", "imo": "IMO 9354258", "subject": "Crew wifi vouchers not working on MV Ostro Falcon", "description": "Crew on MV Ostro Falcon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106582", "created_at": "2026-06-07 07:34", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Mistral Navigator", "imo": "IMO 9833424", "subject": "Coverage question North Sea", "description": "Our new operations manager needs portal access for the Al Mirfa Offshore Marine fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-14 02:00"}, {"ticket_id": "MRL-106588", "created_at": "2026-06-07 08:16", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Silver Falcon", "imo": "IMO 9516313", "subject": "New build connectivity setup Atlântico Sul Navegação", "description": "Hi support team,\n\nWhen can the install team board MV Silver Falcon in Singapore? Vessel alongside for 5 days from Monday.\n\nBrgds,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-09 00:00"}, {"ticket_id": "MRL-106587", "created_at": "2026-06-07 11:41", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Star", "imo": "IMO 9436056", "subject": "Crew data quota question - MV Cobalt Star", "description": "Crew wifi on MV Cobalt Star unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-10 17:00"}, {"ticket_id": "MRL-106586", "created_at": "2026-06-07 13:47", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Iron Meteor", "imo": "IMO 9695107", "subject": "Antenna fault on MV Iron Meteor", "description": "Below-deck unit on MV Iron Meteor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-07 11:00"}, {"ticket_id": "MRL-106584", "created_at": "2026-06-07 17:01", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "Contract documents request - Kystfjord Rederi AS", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Kystfjord Rederi AS fleet. Can you set up an account?\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-15 10:00"}, {"ticket_id": "MRL-106581", "created_at": "2026-06-07 20:20", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Crimson Carrier", "imo": "IMO 9201695", "subject": "MT Crimson Carrier: slow connection and packet loss", "description": "Good day,\n\nWe see repeated link drops on MT Crimson Carrier. Modem log shows error E-2735 every few hours. Vessel currently Mediterranean. ETA next port Singapore.\n\nBest regards,\nMarine Superintendent, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-10 07:00"}, {"ticket_id": "MRL-106585", "created_at": "2026-06-07 23:40", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "Invoice query - Bosphorus Crescent Denizcilik", "description": "The overage charges for MV Austral Lagoon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-15 23:00"}, {"ticket_id": "MRL-106598", "created_at": "2026-06-08 04:09", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Iron Lagoon", "imo": "IMO 9541382", "subject": "Credit note request Al Mirfa Offshore Marine", "description": "We do not recognise line items on the latest invoice for MV Iron Lagoon. Can you send a breakdown per service? Regards, Accounts team, Al Mirfa Offshore Marine.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-17 05:00"}, {"ticket_id": "MRL-106599", "created_at": "2026-06-08 04:51", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "Slow crew internet on FV Ivory Altair", "description": "Crew wifi on FV Ivory Altair unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-13 23:00"}, {"ticket_id": "MRL-106590", "created_at": "2026-06-08 04:52", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "Commissioning report pending - MV Amber Pioneer", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-11 17:00"}, {"ticket_id": "MRL-106591", "created_at": "2026-06-08 06:28", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Mistral Petrel", "imo": "IMO 9407055", "subject": "Crew wifi vouchers not working on MV Mistral Petrel", "description": "Captain of MV Mistral Petrel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-15 12:00"}, {"ticket_id": "MRL-106594", "created_at": "2026-06-08 06:51", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Nordic Orion", "imo": "IMO 9438884", "subject": "Invoice query - Konkan Coast Carriers", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Nordic Orion. Can you send a breakdown per service? Regards, Accounts team, Konkan Coast Carriers.\n\nBest regards,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-13 06:00"}, {"ticket_id": "MRL-106592", "created_at": "2026-06-08 10:01", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Voyager", "imo": "IMO 9700914", "subject": "Crew data quota question - MV Austral Voyager", "description": "Crew wifi on MV Austral Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-13 23:00"}, {"ticket_id": "MRL-106597", "created_at": "2026-06-08 13:34", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Tramontane Breeze", "imo": "IMO 9154751", "subject": "URGENT - MV Tramontane Breeze offline", "description": "Complete outage on MV Tramontane Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-06-09 15:00"}, {"ticket_id": "MRL-106596", "created_at": "2026-06-08 15:07", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Aurora Petrel", "imo": "IMO 9105097", "subject": "MV Aurora Petrel - link keeps dropping since yesterday", "description": "Master on MV Aurora Petrel (IMO 9105097) reports very slow internet since Jebel Ali departure. SNR fluctuating around 5.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-09 18:00"}, {"ticket_id": "MRL-106595", "created_at": "2026-06-08 16:25", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Polar Beacon", "imo": "IMO 9856024", "subject": "Credit note request Karpas Maritime Ltd", "description": "Requesting a copy of all invoices for the last quarter for Karpas Maritime Ltd fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-16 02:00"}, {"ticket_id": "MRL-106593", "created_at": "2026-06-08 21:08", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Equinox Carrier", "imo": "IMO 9591179", "subject": "Contract documents request - Hormuz Falcon Tankers", "description": "Do you have LEO coverage in South Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-16 12:00"}, {"ticket_id": "MRL-106600", "created_at": "2026-06-08 22:27", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "Contract documents request - Al Mirfa Offshore Marine", "description": "Please send the current signed contract and SLA annex for Al Mirfa Offshore Marine, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-12 00:00"}, {"ticket_id": "MRL-106605", "created_at": "2026-06-09 00:29", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Arctic Breeze", "imo": "IMO 9876426", "subject": "Invoice query - Aegean Meltemi Lines", "description": "Requesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-14 18:00"}, {"ticket_id": "MRL-106604", "created_at": "2026-06-09 01:03", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "MV Ostro Meteor: BDU fault code E-1411", "description": "After heavy weather the radome on MV Ostro Meteor has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-12 14:00"}, {"ticket_id": "MRL-106613", "created_at": "2026-06-09 03:56", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Crimson Current", "imo": "IMO 9404821", "subject": "Crew data quota question - MV Crimson Current", "description": "Dear support team,\n\nCrew on MV Crimson Current cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-11 20:00"}, {"ticket_id": "MRL-106607", "created_at": "2026-06-09 04:48", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sapphire Tide", "imo": "IMO 9623104", "subject": "Degraded VSAT performance on MT Sapphire Tide", "description": "We see repeated link drops on MT Sapphire Tide. Modem log shows error E-9377 every few hours. Vessel currently South Atlantic. ETA next port Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-16 04:00"}, {"ticket_id": "MRL-106610", "created_at": "2026-06-09 06:42", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Botnia Ice Class Oy", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Botnia Ice Class Oy fleet. Can you set up an account?\n\nBrgds,\nDPA, Botnia Ice Class Oy", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-17 06:00"}, {"ticket_id": "MRL-106606", "created_at": "2026-06-09 06:50", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Emerald Falcon", "imo": "IMO 9307425", "subject": "INVOICE QUERY - RIAU STRAITS CARRIERS", "description": "The overage charges for MV Emerald Falcon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106602", "created_at": "2026-06-09 08:36", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Tide", "imo": "IMO 9659440", "subject": "MV Azure Tide: BDU fault code E-9550", "description": "Hello,\n\nETO on MV Azure Tide reports antenna stuck in azimuth, fault code E-8312. Manual repointing works temporarily. Requesting service visit in Singapore.\n\nThanks and regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-12 16:00"}, {"ticket_id": "MRL-106603", "created_at": "2026-06-09 10:27", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "Crew data quota question - MV Arctic Albatross", "description": "Crew on MV Arctic Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-11 03:00"}, {"ticket_id": "MRL-106611", "created_at": "2026-06-09 15:40", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Aurora Current", "imo": "IMO 9887334", "subject": "Commissioning report pending - MV Aurora Current", "description": "Good day,\n\nCommissioning on MV Aurora Current completed last week but we never received the report. Please send.\n\nThanks and regards,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-18 15:00"}, {"ticket_id": "MRL-106601", "created_at": "2026-06-09 16:28", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Trader", "imo": "IMO 9442184", "subject": "Invoice query - Delta Maas Shipping BV", "description": "Hi support team,\n\nThe overage charges for MV Coral Trader look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-12 10:00"}, {"ticket_id": "MRL-106608", "created_at": "2026-06-09 18:06", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Levante Vega", "imo": "IMO 9746841", "subject": "No link on MV Levante Vega since 0400 UTC", "description": "MV Levante Vega (IMO 9746841) has no connectivity at all. Antenna status LED red, error E-2229. Vessel in South Atlantic. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-09 11:00"}, {"ticket_id": "MRL-106609", "created_at": "2026-06-09 20:20", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Atoll", "imo": "IMO 9661106", "subject": "Spare part request - MV Ostro Atoll", "description": "Hello,\n\nETO on MV Ostro Atoll reports antenna stuck in azimuth, fault code E-9213. Manual repointing works temporarily. Requesting service visit in Colombo.\n\nThanks and regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-12 01:00"}, {"ticket_id": "MRL-106612", "created_at": "2026-06-09 22:19", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "No link on MV Amber Pioneer since 0400 UTC", "description": "Hello,\n\nComplete outage on MV Amber Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nTechnical Dept, Skagerrak Link Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-10 13:00"}, {"ticket_id": "MRL-106615", "created_at": "2026-06-10 00:20", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Lyra", "imo": "IMO 9326823", "subject": "Sealink Cyber aletr on MV Mistral Lyra", "description": "Master of MV Mistral Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-10 14:00"}, {"ticket_id": "MRL-106617", "created_at": "2026-06-10 04:11", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Amber Rigel", "imo": "IMO 9579652", "subject": "SUSPEND SERVICE ON MV AMBER RIGEL DURING DRY DOCK", "description": "We need the crew welfare package activated on MV Amber Rigel before next crew change in Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-16 09:00"}, {"ticket_id": "MRL-106622", "created_at": "2026-06-10 07:19", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Tramontane Falcon", "imo": "IMO 9703174", "subject": "MV Tramontane Falcon: BDU fault code E-8694", "description": "Good day,\n\nAfter heavy weather the radome on MV Tramontane Falcon has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-15 03:00"}, {"ticket_id": "MRL-106616", "created_at": "2026-06-10 07:36", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Crimson Navigator", "imo": "IMO 9694878", "subject": "Crew wifi vouchers not working on FV Crimson Navigator", "description": "Crew wifi on FV Crimson Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-15 11:00"}, {"ticket_id": "MRL-106619", "created_at": "2026-06-10 09:48", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Coral Petrel", "imo": "IMO 9227766", "subject": "MV Coral Petrel - link keeps dropping since yesterday", "description": "Hello,\n\nPerformance on MV Coral Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-10 06:00"}, {"ticket_id": "MRL-106623", "created_at": "2026-06-10 10:20", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Solstice Voyager", "imo": "IMO 9205677", "subject": "Crew data quota question - MV Solstice Voyager", "description": "Hello,\n\nCaptain of MV Solstice Voyager asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nTechnical Dept, Firth of Clyde Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-19 12:00"}, {"ticket_id": "MRL-106620", "created_at": "2026-06-10 10:44", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "Coverage question Arabian Sea", "description": "Good day,\n\nDo you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nMarine Superintendent, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-12 11:00"}, {"ticket_id": "MRL-106626", "created_at": "2026-06-10 11:46", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Spirit", "imo": "IMO 9420681", "subject": "Slow crew internet on MV Zephyr Spirit", "description": "Hi support team,\n\nCaptain of MV Zephyr Spirit asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-18 08:00"}, {"ticket_id": "MRL-106621", "created_at": "2026-06-10 12:47", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Harmattan Navigator", "imo": "IMO 9520912", "subject": "Slow crew internet on MV Harmattan Navigator", "description": "Crew on MV Harmattan Navigator cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-14 03:00"}, {"ticket_id": "MRL-106625", "created_at": "2026-06-10 14:50", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Dawn", "imo": "IMO 9519573", "subject": "Commissioning report pending - MT Silver Dawn", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.\n\nBrgds,\nDPA, Thraki Product Tankers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-17 16:00"}, {"ticket_id": "MRL-106614", "created_at": "2026-06-10 16:33", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Golden Comet", "imo": "IMO 9561289", "subject": "Portal acces sfor new ops manager - Celtic Sea Trawlers Ltd", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-16 00:00"}, {"ticket_id": "MRL-106624", "created_at": "2026-06-10 21:53", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Orion", "imo": "IMO 9501954", "subject": "Invoice query - Waddenzee Offshore BV", "description": "We do not recognise line items on the latest invoice for MV Golden Orion. Can you send a breakdown per service? Regards, Accounts team, Waddenzee Offshore BV.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-11 04:00"}, {"ticket_id": "MRL-106618", "created_at": "2026-06-10 22:07", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Reef", "imo": "IMO 9240768", "subject": "MV Scarlet Reef: BDU fault code E-7171", "description": "Hello,\n\nETO on MV Scarlet Reef reports antenna stuck in azimuth, fault code E-7996. Manual repointing works temporarily. Requesting service visit in Valletta.\n\nBest regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-11 19:00"}, {"ticket_id": "MRL-106632", "created_at": "2026-06-11 06:01", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-19 08:00"}, {"ticket_id": "MRL-106637", "created_at": "2026-06-11 06:25", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Polar Tern", "imo": "IMO 9874882", "subject": "Activate crew wifi package on MV Polar Tern", "description": "MV Polar Tern goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-19 15:00"}, {"ticket_id": "MRL-106633", "created_at": "2026-06-11 08:30", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Dawn", "imo": "IMO 9595175", "subject": "Installation schedule for MV Sirocco Dawn", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.\n\nBrgds,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-20 23:00"}, {"ticket_id": "MRL-106635", "created_at": "2026-06-11 09:23", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "Crew wifi vouchers not working on MV Coral Guardian", "description": "Crew wifi on MV Coral Guardian unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-15 18:00"}, {"ticket_id": "MRL-106634", "created_at": "2026-06-11 10:45", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "Phishing attempt reported by our vessel crew", "description": "Master of our vessel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-12 08:00"}, {"ticket_id": "MRL-106628", "created_at": "2026-06-11 12:37", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Levante Tide", "imo": "IMO 9332664", "subject": "Sealink Cyber alert on MV Levante Tide", "description": "Master of MV Levante Tide reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-15 11:00"}, {"ticket_id": "MRL-106638", "created_at": "2026-06-11 13:01", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Crimson Navigator", "imo": "IMO 9694878", "subject": "FV Crimson Navigator - link keeps dropping since yesterday", "description": "Master on FV Crimson Navigator (IMO 9694878) reports very slow internet since Stavanger departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-14 14:00"}, {"ticket_id": "MRL-106630", "created_at": "2026-06-11 15:16", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Altair", "imo": "IMO 9532501", "subject": "New build connectivity setup Cantábrico Naviera SA", "description": "Commissioning on MV Harmattan Altair completed last week but we never received the report. Please send.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-20 10:00"}, {"ticket_id": "MRL-106629", "created_at": "2026-06-11 16:01", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Voyager", "imo": "IMO 9811048", "subject": "Contract documents request - Cantábrico Naviera SA", "description": "Our new operations manager needs portal access for the Cantábrico Naviera SA fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-19 05:00"}, {"ticket_id": "MRL-106636", "created_at": "2026-06-11 16:49", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Vega", "imo": "IMO 9618874", "subject": "Spare part request - MV Baltic Vega", "description": "ETO on MV Baltic Vega reports antenna stuck in azimuth, fault code E-4700. Manual repointing works temporarily. Requesting service visit in Singapore.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-16 09:00"}, {"ticket_id": "MRL-106627", "created_at": "2026-06-11 21:54", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Crimson Petrel", "imo": "IMO 9832688", "subject": "Spare part request - MT Crimson Petrel", "description": "Below-deck unit on MT Crimson Petrel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-12 10:00"}, {"ticket_id": "MRL-106631", "created_at": "2026-06-11 22:58", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Onyx Breeze", "imo": "IMO 9394997", "subject": "Antenna fault on MV Onyx Breeze", "description": "After heavy weather the radome on MV Onyx Breeze has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-12 03:00"}, {"ticket_id": "MRL-106645", "created_at": "2026-06-12 02:51", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Our new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-16 11:00"}, {"ticket_id": "MRL-106640", "created_at": "2026-06-12 04:07", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Dawn", "imo": "IMO 9595175", "subject": "Coverage question Suez Canal", "description": "Good day,\n\nOur new operations manager needs portal access for the Aegean Meltemi Lines fleet. Can you set up an account?\n\nThanks and regards,\nDPA, Aegean Meltemi Lines", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-13 05:00"}, {"ticket_id": "MRL-106643", "created_at": "2026-06-12 05:55", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Amber Rigel", "imo": "IMO 9579652", "subject": "MV Amber Rigel: BDU fault code E-6148", "description": "Good day,\n\nBelow-deck unit on MV Amber Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?\n\nThanks and regards,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-13 06:00"}, {"ticket_id": "MRL-106646", "created_at": "2026-06-12 07:06", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Slow crew internet on MT Silver Pioneer", "description": "Crew on MT Silver Pioneer cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-16 12:00"}, {"ticket_id": "MRL-106647", "created_at": "2026-06-12 09:33", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Star", "imo": "IMO 9436056", "subject": "Slow crew internet on MV Cobalt Star", "description": "Crew on MV Cobalt Star cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-16 06:00"}, {"ticket_id": "MRL-106648", "created_at": "2026-06-12 10:56", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Vega", "imo": "IMO 9806328", "subject": "MV Zephyr Vega: BDU fault code E-8564", "description": "Good day,\n\nBelow-deck unit on MV Zephyr Vega rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-14 04:00"}, {"ticket_id": "MRL-106644", "created_at": "2026-06-12 11:19", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Scarlet Beacon", "imo": "IMO 9203394", "subject": "Question about charges for MV Scarlet Beacon", "description": "The overage charges for MV Scarlet Beacon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-14 09:00"}, {"ticket_id": "MRL-106642", "created_at": "2026-06-12 13:36", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Iron Guardian", "imo": "IMO 9226798", "subject": "Antenna fault on MV Iron Guardian", "description": "Below-deck unit on MV Iron Guardian rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-19 03:00"}, {"ticket_id": "MRL-106639", "created_at": "2026-06-12 18:42", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vessel", "description": "Cyber dashboard raised alert E-2899 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-12 22:00"}, {"ticket_id": "MRL-106641", "created_at": "2026-06-12 21:49", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Meridian Spirit", "imo": "IMO 9885570", "subject": "MV Meridian Spirit: slow conenction and packet loss", "description": "Hello,\n\nPerformance on MV Meridian Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-15 21:00"}, {"ticket_id": "MRL-106652", "created_at": "2026-06-13 00:46", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Beacon", "imo": "IMO 9353448", "subject": "Contract documents request - Kattegat Container Line", "description": "Please send the current signed contract and SLA annex for Kattegat Container Line, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-18 12:00"}, {"ticket_id": "MRL-106657", "created_at": "2026-06-13 02:34", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Amber Lyra", "imo": "IMO 9275957", "subject": "URGENT - MV Amber Lyra offline", "description": "MV Amber Lyra (IMO 9275957) has no connectivity at all. Antenna status LED red, error E-4006. Vessel in Gibraltar. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-13 05:00"}, {"ticket_id": "MRL-106663", "created_at": "2026-06-13 03:49", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "FV Golden Current - link keeps dropping since yesterday", "description": "Master on FV Golden Current (IMO 9274915) reports very slow internet since Santos departure. SNR fluctuating around 8.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-14 07:00"}, {"ticket_id": "MRL-106650", "created_at": "2026-06-13 05:19", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Guardian", "imo": "IMO 9575876", "subject": "Suspend service on MV Harmattan Guardian during dry dock", "description": "Dear support team,\n\nPlease upgrade MV Harmattan Guardian to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-14 01:00"}, {"ticket_id": "MRL-106651", "created_at": "2026-06-13 07:20", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Polar Spirit", "imo": "IMO 9152856", "subject": "Spare part request - MV Polar Spiirt", "description": "Below-deck unit on MV Polar Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-13 23:00"}, {"ticket_id": "MRL-106654", "created_at": "2026-06-13 07:46", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "Invoice query - Frisia Nordsee Bereederung", "description": "Requesting a copy of all invoices for the last quarter for Frisia Nordsee Bereederung fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-14 14:00"}, {"ticket_id": "MRL-106660", "created_at": "2026-06-13 09:09", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Coral Orion", "imo": "IMO 9154218", "subject": "High latency reported by master, MV Coral Orion", "description": "Performance on MV Coral Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-14 04:00"}, {"ticket_id": "MRL-106659", "created_at": "2026-06-13 12:56", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "Question about charges for MV Zephyr Tide", "description": "We do not recognise line items on the latest invoice for MV Zephyr Tide. Can you send a breakdown per service? Regards, Accounts team, Karpas Maritime Ltd.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-14 04:00"}, {"ticket_id": "MRL-106661", "created_at": "2026-06-13 13:21", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Levante Vega", "imo": "IMO 9746841", "subject": "Degraded VSAT performacne on MV Levante Vega", "description": "We see repeated link drops on MV Levante Vega. Modem log shows error E-5650 every few hours. Vessel currently South Atlantic. ETA next port Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-20 13:00"}, {"ticket_id": "MRL-106658", "created_at": "2026-06-13 16:51", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Perseus", "imo": "IMO 9379208", "subject": "Question about charges for MV Kystfjord Perseus", "description": "We do not recognise line items on the latest invoice for MV Kystfjord Perseus. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-20 16:00"}, {"ticket_id": "MRL-106649", "created_at": "2026-06-13 17:26", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Falcon", "imo": "IMO 9795945", "subject": "High latency reported by master, MT Ivory Falcon", "description": "Hi support team,\n\nPerformance on MT Ivory Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-13 14:00"}, {"ticket_id": "MRL-106656", "created_at": "2026-06-13 21:24", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-16 20:00"}, {"ticket_id": "MRL-106653", "created_at": "2026-06-13 23:28", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Zephyr Reef", "imo": "IMO 9609562", "subject": "Sealink Cyber alert on FV Zephyr Reef", "description": "Master of FV Zephyr Reef reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-13 09:00"}, {"ticket_id": "MRL-106655", "created_at": "2026-06-13 23:29", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "New build connectivity setup Al Mirfa Offshore Marine", "description": "Commissioning on MV Amber Wave completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-17 04:00"}, {"ticket_id": "MRL-106664", "created_at": "2026-06-13 23:41", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Harmattan Trader", "imo": "IMO 9612002", "subject": "Commissioning report pending - MV Harmattan Trader", "description": "When can the install team board MV Harmattan Trader in Rotterdam? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-22 06:00"}, {"ticket_id": "MRL-106662", "created_at": "2026-06-13 23:55", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Sapphire Tern", "imo": "IMO 9325726", "subject": "Credit note request Pearl Dhow Shipping WLL", "description": "Requesting a copy of all invoices for the last quarter for Pearl Dhow Shipping WLL fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-19 00:00"}, {"ticket_id": "MRL-106676", "created_at": "2026-06-14 00:31", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Tern", "imo": "IMO 9375745", "subject": "Invoice query - Baltic Amber Shipping", "description": "Hi support team,\n\nThe overage charges for MV Cobalt Tern look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nTechnical Dept, Baltic Amber Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-18 02:00"}, {"ticket_id": "MRL-106666", "created_at": "2026-06-14 00:42", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Current", "imo": "IMO 9243411", "subject": "Activate crew wifi package on MV Ostro Current", "description": "Hi support team,\n\nPlease upgrade MV Ostro Current to the next data tier from the 1st of next month. Charterer requirement.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-20 21:00"}, {"ticket_id": "MRL-106674", "created_at": "2026-06-14 02:31", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Azure Atoll", "imo": "IMO 9401350", "subject": "Degraded VSAT performance on MV Azure Atoll", "description": "Master on MV Azure Atoll (IMO 9401350) reports very slow internet since Jebel Ali departure. SNR fluctuating around 7.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-15 13:00"}, {"ticket_id": "MRL-106671", "created_at": "2026-06-14 05:19", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Guardian", "imo": "IMO 9431147", "subject": "Crew data quota question - MV Sapphire Guardian", "description": "Crew wifi on MV Sapphire Guardian unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-21 05:00"}, {"ticket_id": "MRL-106667", "created_at": "2026-06-14 05:28", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Dawn", "imo": "IMO 9524695", "subject": "Degraded VSAT performance on MV Meridian Dawn", "description": "Hi support team,\n\nWe see repeated link drops on MV Meridian Dawn. Modem log shows error E-7481 every few hours. Vessel currently Malacca Strait. ETA next port Aberdeen.\n\nThanks and regards,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-20 08:00"}, {"ticket_id": "MRL-106675", "created_at": "2026-06-14 07:49", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Boreal Tern", "imo": "IMO 9872432", "subject": "Plan change request for MV Borael Tern", "description": "MV Boreal Tern goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-16 18:00"}, {"ticket_id": "MRL-106670", "created_at": "2026-06-14 08:04", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Emerald Rigel", "imo": "IMO 9413652", "subject": "Contract documents request - Lofoten Havfiske AS", "description": "Our new operations manager needs portal access for the Lofoten Havfiske AS fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-18 13:00"}, {"ticket_id": "MRL-106672", "created_at": "2026-06-14 09:16", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Polar Voyager", "imo": "IMO 9790141", "subject": "Commissioning report pending - MV Polar Voyager", "description": "When can the install team board MV Polar Voyager in Antwerp? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-18 22:00"}, {"ticket_id": "MRL-106668", "created_at": "2026-06-14 11:15", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Tramontane Meteor", "imo": "IMO 9612739", "subject": "Contract documents request - Polarlys Tank AS", "description": "Hi support team,\n\nDo you have LEO coverage in Malacca Strait? We are planning a new route and need confirmation before committing.\n\nThanks and regards,\nTechnical Dept, Polarlys Tank AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-21 11:00"}, {"ticket_id": "MRL-106665", "created_at": "2026-06-14 12:17", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "Coverage question Indian Ocean", "description": "Our new operations manager needs portal access for the Firth of Clyde Carriers fleet. Can you set up an account?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-18 03:00"}, {"ticket_id": "MRL-106669", "created_at": "2026-06-14 14:53", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Iron Tern", "imo": "IMO 9718349", "subject": "Slow crew internet on MV Iron Tern", "description": "Captain of MV Iron Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-16 16:00"}, {"ticket_id": "MRL-106673", "created_at": "2026-06-14 15:59", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "Portal access for new ops manager - Botnia Ice Class Oy", "description": "Please send the current signed contract and SLA annex for Botnia Ice Class Oy, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-15 13:00"}, {"ticket_id": "MRL-106677", "created_at": "2026-06-14 16:50", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Tramontane Lyra", "imo": "IMO 9167784", "subject": "Contract documents request - Armor Atlantique Armement", "description": "Our new operations manager needs portal access for the Armor Atlantique Armement fleet. Can you set up an account?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-20 21:00"}, {"ticket_id": "MRL-106685", "created_at": "2026-06-15 06:25", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "Installation schedule for MV Kystfjord Sirius", "description": "When can the install team board MV Kystfjord Sirius in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-19 15:00"}, {"ticket_id": "MRL-106687", "created_at": "2026-06-15 07:14", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Altair", "imo": "IMO 9773260", "subject": "Question about charges for MT Meridian Altair", "description": "The overage charges for MT Meridian Altair look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-17 00:00"}, {"ticket_id": "MRL-106690", "created_at": "2026-06-15 10:49", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "Contract documents request - Shiokaze Kaiun KK", "description": "Our new operations manager needs portal access for the Shiokaze Kaiun KK fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-24 01:00"}, {"ticket_id": "MRL-106680", "created_at": "2026-06-15 10:59", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Mistral Current", "imo": "IMO 9774678", "subject": "CONTRACT DOCUMENTS REQUEST - AEGEAN MELTEMI LINES", "description": "Please send the current signed contract and SLA annex for Aegean Meltemi Lines, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-16 01:00"}, {"ticket_id": "MRL-106681", "created_at": "2026-06-15 11:31", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "High latency reported by master, ou rvessel", "description": "Hi support team,\n\nMaster on our vessel () reports very slow internet since Stavanger departure. SNR fluctuating around 7.6 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nTechnical Dept, Lofoten Havfiske AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-17 07:00"}, {"ticket_id": "MRL-106682", "created_at": "2026-06-15 13:37", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Guardian", "imo": "IMO 9694529", "subject": "Suspend service on MV Nordic Guardian during dry dock", "description": "Good day,\n\nWe need the crew welfare package activated on MV Nordic Guardian before next crew change in Tanjung Pelepas.\n\nBest regards,\nFleet Ops, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-23 19:00"}, {"ticket_id": "MRL-106683", "created_at": "2026-06-15 15:39", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Installation schedule for our vessel", "description": "When can the install team board our vessel in Stavanger? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-18 02:00"}, {"ticket_id": "MRL-106679", "created_at": "2026-06-15 17:12", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "Invoice query - Levantine Crescent Shipping", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-24 19:00"}, {"ticket_id": "MRL-106684", "created_at": "2026-06-15 18:25", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Boreal Tern", "imo": "IMO 9872432", "subject": "No link on MV Boreal Tern since 0400 UTC", "description": "Hi support team,\n\nMV Boreal Tern (IMO 9872432) has no connectivity at all. Antenna status LED red, error E-6888. Vessel in Norwegian Sea. Please call the bridge sat phone.\n\nBest regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-15 10:00"}, {"ticket_id": "MRL-106688", "created_at": "2026-06-15 18:29", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Azure Reef", "imo": "IMO 9448671", "subject": "Crew wifi vouchers not working on FV Azure Reef", "description": "Crew on FV Azure Reef cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-24 21:00"}, {"ticket_id": "MRL-106686", "created_at": "2026-06-15 20:51", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Scarlet Albatross", "imo": "IMO 9319076", "subject": "Phishing attempt reported by MV Scarlet Albatross crew", "description": "Master of MV Scarlet Albatross reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-15 10:00"}, {"ticket_id": "MRL-106689", "created_at": "2026-06-15 22:24", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Good day,\n\nCrew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nDPA, Ligurian Star Cruises", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-20 19:00"}, {"ticket_id": "MRL-106678", "created_at": "2026-06-15 23:07", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Spirit", "imo": "IMO 9389332", "subject": "MV Levante Spirit: slow connection and packet loss", "description": "Performance on MV Levante Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-15 09:00"}, {"ticket_id": "MRL-106700", "created_at": "2026-06-16 03:41", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Sirocco Rigel", "imo": "IMO 9396892", "subject": "URGENT - MV Sirocco Rigel offline", "description": "Complete outage on MV Sirocco Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-16 06:00"}, {"ticket_id": "MRL-106695", "created_at": "2026-06-16 04:07", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Pioneer", "imo": "IMO 9389021", "subject": "Spare part request - MV Emerald Pioneer", "description": "After heavy weather the radome on MV Emerald Pioneer has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-17 20:00"}, {"ticket_id": "MRL-106699", "created_at": "2026-06-16 06:00", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Solstice Breeze", "imo": "IMO 9538050", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV SOLSTICE BREEZE", "description": "We need the crew welfare package activated on MV Solstice Breeze before next crew change in Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-19 07:00"}, {"ticket_id": "MRL-106697", "created_at": "2026-06-16 08:20", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Slow crew internet on MV Kystfjord Draco", "description": "Dear support team,\n\nCrew on MV Kystfjord Draco cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-22 17:00"}, {"ticket_id": "MRL-106694", "created_at": "2026-06-16 13:39", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "Antenna fault on MV Amber Pioneer", "description": "ETO on MV Amber Pioneer reports antenna stuck in azimuth, fault code E-3689. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-17 01:00"}, {"ticket_id": "MRL-106692", "created_at": "2026-06-16 15:34", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Trader", "imo": "IMO 9664146", "subject": "New build connectivity setup Botnia Ice Class Oy", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.\n\nBrgds,\nDPA, Botnia Ice Class Oy", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-23 06:00"}, {"ticket_id": "MRL-106696", "created_at": "2026-06-16 16:37", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vessel", "description": "Cyber dashboard raised alert E-4319 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-23 01:00"}, {"ticket_id": "MRL-106691", "created_at": "2026-06-16 17:16", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Ivory Navigator", "imo": "IMO 9241138", "subject": "Crew wifi vouchers not working on MV Ivory Navigator", "description": "Crew wifi on MV Ivory Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-21 22:00"}, {"ticket_id": "MRL-106693", "created_at": "2026-06-16 18:34", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "Invoice query - Armor Atlantique Armement", "description": "Requesting a copy of all invoices for the last quarter for Armor Atlantique Armement fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-24 18:00"}, {"ticket_id": "MRL-106698", "created_at": "2026-06-16 19:23", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Coral Albatross", "imo": "IMO 9794226", "subject": "MV Coral Albatross: slow connection and packet loss", "description": "We see repeated link drops on MV Coral Albatross. Modem log shows error E-9093 every few hours. Vessel currently Mediterranean. ETA next port Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-17 22:00"}, {"ticket_id": "MRL-106701", "created_at": "2026-06-16 19:51", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Breeze", "imo": "IMO 9278002", "subject": "Installation schedule for MV Sirocco Breeze", "description": "We are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-17 02:00"}, {"ticket_id": "MRL-106709", "created_at": "2026-06-17 00:11", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Tramontane Atoll", "imo": "IMO 9744726", "subject": "Invoice query - Melita Bulk Carriers", "description": "We do not recognise line items on the latest invoice for MV Tramontane Atoll. Can you send a breakdown per service? Regards, Accounts team, Melita Bulk Carriers.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-24 14:00"}, {"ticket_id": "MRL-106708", "created_at": "2026-06-17 01:41", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Baltic Spirit", "imo": "IMO 9523134", "subject": "Installation schedule for MV Baltic Spirit", "description": "Good day,\n\nCommissioning on MV Baltic Spirit completed last week but we never received the report. Please send.\n\nThanks and regards,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-22 09:00"}, {"ticket_id": "MRL-106705", "created_at": "2026-06-17 03:07", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Zephyr Crest", "imo": "IMO 9543603", "subject": "Suspend service on MT Zephyr Crest during dry dock", "description": "MT Zephyr Crest goes into dry dock in Shanghai for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-20 06:00"}, {"ticket_id": "MRL-106710", "created_at": "2026-06-17 03:28", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Polar Spirit", "imo": "IMO 9152856", "subject": "Spare part request - MV Polar Spirit", "description": "ETO on MV Polar Spirit reports antenna stuck in azimuth, fault code E-2235. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-21 23:00"}, {"ticket_id": "MRL-106714", "created_at": "2026-06-17 07:56", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Silver Current", "imo": "IMO 9154232", "subject": "Antenna fault on MV Silver Current", "description": "ETO on MV Silver Current reports antenna stuck in azimuth, fault code E-6992. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-06-26 10:00"}, {"ticket_id": "MRL-106703", "created_at": "2026-06-17 11:30", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-21 12:00"}, {"ticket_id": "MRL-106702", "created_at": "2026-06-17 11:55", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "Suspicious traffic flagged - MT Levante Orion", "description": "Master of MT Levante Orion reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-18 07:00"}, {"ticket_id": "MRL-106707", "created_at": "2026-06-17 15:38", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "Question about charges for FV Sirocco Current", "description": "We do not recognise line items on the latest invoice for FV Sirocco Current. Can you send a breakdown per service? Regards, Accounts team, Armor Atlantique Armement.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-19 17:00"}, {"ticket_id": "MRL-106704", "created_at": "2026-06-17 18:32", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "Credit not erequest Øresund Bulk ApS", "description": "Dear support team,\n\nThe overage charges for MV Harmattan Wave look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nFleet Ops, Øresund Bulk ApS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-19 05:00"}, {"ticket_id": "MRL-106712", "created_at": "2026-06-17 19:20", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "Spare part request - MV Iron Wave", "description": "ETO on MV Iron Wave reports antenna stuck in azimuth, fault code E-4937. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-17 07:00"}, {"ticket_id": "MRL-106711", "created_at": "2026-06-17 19:33", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "Plan change request for MV Polar Rigel", "description": "Hello,\n\nPlease upgrade MV Polar Rigel to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-26 11:00"}, {"ticket_id": "MRL-106706", "created_at": "2026-06-17 20:17", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Trader", "imo": "IMO 9563275", "subject": "High latency reported by master, MV Onyx Trader", "description": "Good day,\n\nMaster on MV Onyx Trader (IMO 9563275) reports very slow internet since Las Palmas departure. SNR fluctuating around 4.2 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-18 09:00"}, {"ticket_id": "MRL-106713", "created_at": "2026-06-17 22:53", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "New build connectivity setup Frisia Nordsee Bereederung", "description": "Hello,\n\nCommissioning on MV Silver Lyra completed last week but we never received the report. Please send.\n\nThanks and regards,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-23 09:00"}, {"ticket_id": "MRL-106719", "created_at": "2026-06-18 07:59", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Carrier", "imo": "IMO 9327059", "subject": "Plan change request for MV Arctic Carrier", "description": "We need the crew welfare package activated on MV Arctic Carrier before next crew change in Jebel Ali.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-19 22:00"}, {"ticket_id": "MRL-106723", "created_at": "2026-06-18 08:51", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Vega", "imo": "IMO 9806328", "subject": "No link on MV Zephyr Vega since 0400 UTC", "description": "Dear support team,\n\nMV Zephyr Vega (IMO 9806328) has no connectivity at all. Antenna status LED red, error E-6421. Vessel in Mediterranean. Please call the bridge sat phone.\n\nBrgds,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-06-18 04:00"}, {"ticket_id": "MRL-106724", "created_at": "2026-06-18 09:33", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Sapphire Altair", "imo": "IMO 9131280", "subject": "Antenna fault on MV Sapphire Altair", "description": "Hello,\n\nBelow-deck unit on MV Sapphire Altair rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?\n\nThanks and regards,\nTechnical Dept, Tirreno Blu Navigazione", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-18 08:00"}, {"ticket_id": "MRL-106717", "created_at": "2026-06-18 11:44", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Current", "imo": "IMO 9660671", "subject": "Suspend service on MV Austral Current during dry dock", "description": "MV Austral Current goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-20 07:00"}, {"ticket_id": "MRL-106728", "created_at": "2026-06-18 13:51", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Equinox Altair", "imo": "IMO 9347956", "subject": "Crew data quota question - MV Equinox Altair", "description": "Crew on MV Equinox Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-19 12:00"}, {"ticket_id": "MRL-106716", "created_at": "2026-06-18 14:22", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Pioneer", "imo": "IMO 9399492", "subject": "COVERAGE QUESTION NORTH SEA", "description": "Our new operations manager needs portal access for the Nordhav Offshore AS fleet. Can you set up an account?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-27 10:00"}, {"ticket_id": "MRL-106720", "created_at": "2026-06-18 14:55", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Amber Tern", "imo": "IMO 9817298", "subject": "Suspicious traffic flagged - MV Amber Tern", "description": "Cyber dashboard raised alert E-6062 for MV Amber Tern: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-18 23:00"}, {"ticket_id": "MRL-106725", "created_at": "2026-06-18 16:41", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Golden Rigel", "imo": "IMO 9555230", "subject": "MV Golden Rigel: BDU fault code E-2720", "description": "Dear support team,\n\nETO on MV Golden Rigel reports antenna stuck in azimuth, fault code E-9601. Manual repointing works temporarily. Requesting service visit in Santos.\n\nBest regards,\nMarine Superintendent, Tirreno Blu Navigazione", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-19 20:00"}, {"ticket_id": "MRL-106722", "created_at": "2026-06-18 17:46", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Azure Orion", "imo": "IMO 9671773", "subject": "Crew data quota question - MV Azure Orion", "description": "Crew on MV Azure Orion cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-23 23:00"}, {"ticket_id": "MRL-106727", "created_at": "2026-06-18 19:41", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Amber Vega", "imo": "IMO 9507116", "subject": "Suspicious traffic flagged - FV Amber Vega", "description": "Dear support team,\n\nCyber dashboard raised alert E-4781 for FV Amber Vega: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nDPA, Armor Atlantique Armement", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-19 04:00"}, {"ticket_id": "MRL-106715", "created_at": "2026-06-18 19:46", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Silver Voyager", "imo": "IMO 9652911", "subject": "Antenna fault on FV Silver Voyager", "description": "Hi support team,\n\nETO on FV Silver Voyager reports antenna stuck in azimuth, fault code E-9743. Manual repointing works temporarily. Requesting service visit in Cape Town.\n\nThanks and regards,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-19 05:00"}, {"ticket_id": "MRL-106726", "created_at": "2026-06-18 23:40", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sirocco Wave", "imo": "IMO 9531193", "subject": "New build connectivity setup Delta Maas Shipping BV", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-04. Need a quote and install slot for the standard stack.\n\nBrgds,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-26 13:00"}, {"ticket_id": "MRL-106718", "created_at": "2026-06-18 23:50", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Polar Pioneer", "imo": "IMO 9707871", "subject": "MV POLAR PIONEER: BDU FAULT CODE E-1576", "description": "After heavy weather the radome on MV Polar Pioneer has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-19 19:00"}, {"ticket_id": "MRL-106721", "created_at": "2026-06-18 23:55", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Emerald Star", "imo": "IMO 9222302", "subject": "High latency reported by master, MV Emerald Star", "description": "Good day,\n\nWe see repeated link drops on MV Emerald Star. Modem log shows error E-5222 every few hours. Vessel currently Baltic Sea. ETA next port Singapore.\n\nThanks and regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-19 09:00"}, {"ticket_id": "MRL-106730", "created_at": "2026-06-19 02:49", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ostro Rigel", "imo": "IMO 9538995", "subject": "FV Ostro Rigel: slow connection and packet loss", "description": "Performance on FV Ostro Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-06-24 13:00"}, {"ticket_id": "MRL-106737", "created_at": "2026-06-19 08:08", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "New build connectivity setup Elbstrom Reederei GmbH", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-106738", "created_at": "2026-06-19 10:11", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "Suspicious traffic flagged - MV Polar Rigel", "description": "Cyber dashboard raised alert E-8363 for MV Polar Rigel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-24 22:00"}, {"ticket_id": "MRL-106739", "created_at": "2026-06-19 13:04", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Pioneer", "imo": "IMO 9743239", "subject": "Slow crew internet on MV Nordic Pioneer", "description": "Dear support team,\n\nCrew wifi on MV Nordic Pioneer unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-22 12:00"}, {"ticket_id": "MRL-106733", "created_at": "2026-06-19 15:02", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Tramontane Tide", "imo": "IMO 9120425", "subject": "Slow crew internet on MV Tramontane Tide", "description": "Good day,\n\nCrew on MV Tramontane Tide cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-23 14:00"}, {"ticket_id": "MRL-106731", "created_at": "2026-06-19 16:45", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-23 09:00"}, {"ticket_id": "MRL-106732", "created_at": "2026-06-19 16:48", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "MV Scarlet Current: complete loss of connectivity", "description": "Complete outage on MV Scarlet Current. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-20 06:00"}, {"ticket_id": "MRL-106740", "created_at": "2026-06-19 17:18", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sapphire Guardian", "imo": "IMO 9431147", "subject": "MV Sapphire Guardian: slow connection and packet loss", "description": "Dear support team,\n\nWe see repeated link drops on MV Sapphire Guardian. Modem log shows error E-1092 every few hours. Vessel currently Malacca Strait. ETA next port Shanghai.\n\nBrgds,\nMarine Superintendent, Firth of Clyde Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-24 14:00"}, {"ticket_id": "MRL-106736", "created_at": "2026-06-19 18:16", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Pioneer", "imo": "IMO 9743239", "subject": "Plan change request for MV Nordic Pioneer", "description": "MV Nordic Pioneer goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-28 16:00"}, {"ticket_id": "MRL-106735", "created_at": "2026-06-19 18:25", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Navigator", "imo": "IMO 9594030", "subject": "Slow crew internet on MV Baltic Navigator", "description": "Captain of MV Baltic Navigator asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-22 03:00"}, {"ticket_id": "MRL-106729", "created_at": "2026-06-19 19:55", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Azure Tide", "imo": "IMO 9659440", "subject": "Spare part request - MV Azure Tide", "description": "ETO on MV Azure Tide reports antenna stuck in azimuth, fault code E-7090. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-20 09:00"}, {"ticket_id": "MRL-106734", "created_at": "2026-06-19 23:56", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Pioneer", "imo": "IMO 9515254", "subject": "Installation schedule for MT Solstice Pioneer", "description": "Commissioning on MT Solstice Pioneer completed last week but we never received the report. Please send.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-24 00:00"}, {"ticket_id": "MRL-106748", "created_at": "2026-06-20 00:49", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Star", "imo": "IMO 9676204", "subject": "MV Iron Star: slow connection and packet loss", "description": "Performance on MV Iron Star degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-21 07:00"}, {"ticket_id": "MRL-106755", "created_at": "2026-06-20 01:41", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Boreal Beacon", "imo": "IMO 9120346", "subject": "MV Boreal Beacon: BDU fault code E-9780", "description": "Hello,\n\nBelow-deck unit on MV Boreal Beacon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?\n\nBest regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-21 18:00"}, {"ticket_id": "MRL-106752", "created_at": "2026-06-20 03:10", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Sapphire Horizon", "imo": "IMO 9415210", "subject": "Phishing attempt reported by MV Sapphire Horizon crew", "description": "Cyber dashboard raised alert E-4294 for MV Sapphire Horizon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-20 13:00"}, {"ticket_id": "MRL-106746", "created_at": "2026-06-20 07:05", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Altair", "imo": "IMO 9639983", "subject": "Coverage question Mid Atlantic", "description": "Hello,\n\nDo you have LEO coverage in Mid Atlantic? We are planning a new route and need confirmation before committing.\n\nBrgds,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-22 08:00"}, {"ticket_id": "MRL-106751", "created_at": "2026-06-20 08:01", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Lyra", "imo": "IMO 9326823", "subject": "No link on MV Mistral Lyra since 0400 UTC", "description": "Complete outage on MV Mistral Lyra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-21 22:00"}, {"ticket_id": "MRL-106744", "created_at": "2026-06-20 08:31", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "Installation schedule for MV Amber Spirit", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-28 15:00"}, {"ticket_id": "MRL-106750", "created_at": "2026-06-20 08:58", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "Contract documents request - Cantábrico Naviera SA", "description": "Our new operations manager needs portal access for the Cantábrico Naviera SA fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-23 17:00"}, {"ticket_id": "MRL-106741", "created_at": "2026-06-20 09:34", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Meridian Comet", "imo": "IMO 9340049", "subject": "Suspend service on MV Meridian Comet during dry dock", "description": "MV Meridian Comet goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-28 14:00"}, {"ticket_id": "MRL-106749", "created_at": "2026-06-20 13:26", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Coral Petrel", "imo": "IMO 9227766", "subject": "Portal access for new ops manager - Tirreno Blu Navigazione", "description": "Our new operations manager needs portal access for the Tirreno Blu Navigazione fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-27 01:00"}, {"ticket_id": "MRL-106743", "created_at": "2026-06-20 13:42", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "Crew wifi vouchers not working on MT Polar Lagoon", "description": "Captain of MT Polar Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106745", "created_at": "2026-06-20 14:42", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Meridian Lagoon", "imo": "IMO 9180700", "subject": "Credit note request Atlântico Sul Navegação", "description": "The overage charges for MV Meridian Lagoon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-25 01:00"}, {"ticket_id": "MRL-106753", "created_at": "2026-06-20 15:14", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Petrel", "imo": "IMO 9172832", "subject": "Credit note request Riau Straits Carriers", "description": "The overage charges for MV Arctic Petrel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-28 08:00"}, {"ticket_id": "MRL-106747", "created_at": "2026-06-20 15:27", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Navigator", "imo": "IMO 9774446", "subject": "New build connectivity setup Kattegat Container Line", "description": "Commissioning on MV Sapphire Navigator completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-27 02:00"}, {"ticket_id": "MRL-106742", "created_at": "2026-06-20 19:24", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "MV Cobalt Vega: BDU fault code E-7763", "description": "Hello,\n\nAfter heavy weather the radome on MV Cobalt Vega has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-24 05:00"}, {"ticket_id": "MRL-106754", "created_at": "2026-06-20 21:37", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Beacon", "imo": "IMO 9521887", "subject": "Suspend servic eon MV Cobalt Beacon during dry dock", "description": "Please upgrade MV Cobalt Beacon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-22 21:00"}, {"ticket_id": "MRL-106764", "created_at": "2026-06-21 00:47", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "MV Kystfjord Sirius: BDU fault code E-3037", "description": "Hi support team,\n\nETO on MV Kystfjord Sirius reports antenna stuck in azimuth, fault code E-1420. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBrgds,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-25 15:00"}, {"ticket_id": "MRL-106769", "created_at": "2026-06-21 02:41", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Equinox Petrel", "imo": "IMO 9815769", "subject": "Coverage question North Atlantic", "description": "Our new operations manager needs portal access for the Pearl Dhow Shipping WLL fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-23 03:00"}, {"ticket_id": "MRL-106766", "created_at": "2026-06-21 03:38", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Azure Wave", "imo": "IMO 9119490", "subject": "Activate crew wifi package on MV Azure Wave", "description": "MV Azure Wave goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-28 02:00"}, {"ticket_id": "MRL-106762", "created_at": "2026-06-21 04:27", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "MV Emerald Horizon - link keeps dropping since yesterday", "description": "Performance on MV Emerald Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-22 08:00"}, {"ticket_id": "MRL-106763", "created_at": "2026-06-21 07:20", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "Coverage question Red Sea", "description": "Our new operations manager needs portal access for the Atlântico Sul Navegação fleet. Can you set up an account?", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106760", "created_at": "2026-06-21 08:44", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Tramontane Breeze", "imo": "IMO 9154751", "subject": "Degraded VSAT performance on MV Tramontane Breeze", "description": "Master on MV Tramontane Breeze (IMO 9154751) reports very slow internet since Cape Town departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-21 08:00"}, {"ticket_id": "MRL-106768", "created_at": "2026-06-21 10:18", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sapphire Tide", "imo": "IMO 9623104", "subject": "MT Sapphire Tide - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Sapphire Tide. Modem log shows error E-7741 every few hours. Vessel currently South Atlantic. ETA next port Hamburg.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106761", "created_at": "2026-06-21 14:28", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Harmattan Crest", "imo": "IMO 9832834", "subject": "Spare part request - MV Harmattan Crest", "description": "Hi support team,\n\nBelow-deck unit on MV Harmattan Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?\n\nBest regards,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-27 11:00"}, {"ticket_id": "MRL-106767", "created_at": "2026-06-21 17:02", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Ivory Lyra", "imo": "IMO 9405540", "subject": "High latency reported by master, MT Ivory Lyra", "description": "We see repeated link drops on MT Ivory Lyra. Modem log shows error E-6437 every few hours. Vessel currently Mediterranean. ETA next port Colombo.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-22 07:00"}, {"ticket_id": "MRL-106758", "created_at": "2026-06-21 17:15", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Horizon", "imo": "IMO 9355288", "subject": "Activate crew wifi package on MV Baltic Horizon", "description": "MV Baltic Horizon goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-22 22:00"}, {"ticket_id": "MRL-106756", "created_at": "2026-06-21 19:06", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Coral Voyager", "imo": "IMO 9877640", "subject": "Contract documents request - Firth of Clyde Carriers", "description": "Do you have LEO coverage in South China Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-26 02:00"}, {"ticket_id": "MRL-106757", "created_at": "2026-06-21 19:41", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "Credit note request Nordhav Offshore AS", "description": "We do not recognise line items on the latest invoice for MV Onyx Wave. Can you send a breakdown per service? Regards, Accounts team, Nordhav Offshore AS.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-25 20:00"}, {"ticket_id": "MRL-106765", "created_at": "2026-06-21 20:53", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Credit note request Tirreno Blu Navigazione", "description": "Requesting a copy of all invoices for the last quarter for Tirreno Blu Navigazione fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-24 09:00"}, {"ticket_id": "MRL-106759", "created_at": "2026-06-21 23:38", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Iron Lagoon", "imo": "IMO 9541382", "subject": "MV Iron Lagoon: BDU fault code E-5428", "description": "After heavy weather the radome on MV Iron Lagoon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-27 10:00"}, {"ticket_id": "MRL-106779", "created_at": "2026-06-22 00:55", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Petrel", "imo": "IMO 9111058", "subject": "No link on MV Levante Petrel since 0400 UTC", "description": "Dear support team,\n\nComplete outage on MV Levante Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-06-22 05:00"}, {"ticket_id": "MRL-106774", "created_at": "2026-06-22 01:09", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Nordic Navigator", "imo": "IMO 9347231", "subject": "Commissioning report pending - MV Nordic Navigator", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-26 17:00"}, {"ticket_id": "MRL-106771", "created_at": "2026-06-22 02:22", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Harmattan Navigator", "imo": "IMO 9520912", "subject": "Contract documents request - Atlântico Sul Navegação", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Atlântico Sul Navegação, we cannot locate our copy.\n\nBest regards,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-27 19:00"}, {"ticket_id": "MRL-106776", "created_at": "2026-06-22 05:45", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Coral Rigel", "imo": "IMO 9478913", "subject": "Activate crew wifi package on MV Coral Rigel", "description": "Please upgrade MV Coral Rigel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-30 13:00"}, {"ticket_id": "MRL-106778", "created_at": "2026-06-22 09:55", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Equinox Horizon", "imo": "IMO 9675793", "subject": "Installation schedule for MV Equinox Horizon", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-106773", "created_at": "2026-06-22 10:01", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Mistral Navigator", "imo": "IMO 9833424", "subject": "MV Mistral Navigator: complete loss of connectivity", "description": "Complete outage on MV Mistral Navigator. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-22 05:00"}, {"ticket_id": "MRL-106775", "created_at": "2026-06-22 12:45", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Altair", "imo": "IMO 9210919", "subject": "Crew wifi vouchers not working on MV Solstice Altair", "description": "Crew on MV Solstice Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-25 22:00"}, {"ticket_id": "MRL-106770", "created_at": "2026-06-22 15:58", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Mistral Current", "imo": "IMO 9774678", "subject": "Spare part request - MV Mistral Current", "description": "Below-deck unit on MV Mistral Current rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-27 07:00"}, {"ticket_id": "MRL-106772", "created_at": "2026-06-22 21:39", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Nordic Tide", "imo": "IMO 9414046", "subject": "No link on MV Nordic Tide since 0400 UTC", "description": "Complete outage on MV Nordic Tide. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-22 08:00"}, {"ticket_id": "MRL-106777", "created_at": "2026-06-22 23:25", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Spirit", "imo": "IMO 9343819", "subject": "Crew wifi vouchers not working on MV Equinox Spirit", "description": "Crew wifi on MV Equinox Spirit unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-29 03:00"}, {"ticket_id": "MRL-106786", "created_at": "2026-06-23 00:09", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Nordic Crest", "imo": "IMO 9867865", "subject": "SUSPEND SERVICE ON MV NORDIC CREST DURING DRY DOCK", "description": "MV Nordic Crest goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-28 10:00"}, {"ticket_id": "MRL-106794", "created_at": "2026-06-23 00:32", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Amber Rigel", "imo": "IMO 9579652", "subject": "Contract documents request - Tirreno Blu Navigazione", "description": "Please send the current signed contract and SLA annex for Tirreno Blu Navigazione, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-24 03:00"}, {"ticket_id": "MRL-106789", "created_at": "2026-06-23 02:07", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Azure Guardian", "imo": "IMO 9467134", "subject": "Credit note request Thraki Product Tankers", "description": "Requesting a copy of all invoices for the last quarter for Thraki Product Tankers fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-02 16:00"}, {"ticket_id": "MRL-106791", "created_at": "2026-06-23 03:41", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Cobalt Trader", "imo": "IMO 9766061", "subject": "Credit note request Kattegat Container Line", "description": "The overage charges for MV Cobalt Trader look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-25 04:00"}, {"ticket_id": "MRL-106783", "created_at": "2026-06-23 03:45", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Coverage question Indian Ocean", "description": "Good day,\n\nDo you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.\n\nBest regards,\nMarine Superintendent, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-02 12:00"}, {"ticket_id": "MRL-106788", "created_at": "2026-06-23 03:48", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Lagoon", "imo": "IMO 9494864", "subject": "MT Golden Lagoon: BDU fault code E-2671", "description": "ETO on MT Golden Lagoon reports antenna stuck in azimuth, fault code E-4651. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-24 20:00"}, {"ticket_id": "MRL-106782", "created_at": "2026-06-23 05:32", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Harmattan Voyager", "imo": "IMO 9211913", "subject": "FV Harmattan Voyager - link keeps dropping since yesterday", "description": "Master on FV Harmattan Voyager (IMO 9211913) reports very slow internet since Busan departure. SNR fluctuating around 4.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-23 16:00"}, {"ticket_id": "MRL-106784", "created_at": "2026-06-23 05:54", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Pioneer", "imo": "IMO 9454292", "subject": "MV Ostro Pioneer: BDU fault code E-2188", "description": "ETO on MV Ostro Pioneer reports antenna stuck in azimuth, fault code E-7090. Manual repointing works temporarily. Requesting service visit in Santos.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-24 23:00"}, {"ticket_id": "MRL-106785", "created_at": "2026-06-23 07:33", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Spirit", "imo": "IMO 9356921", "subject": "Activate crew wifi package on MV Arctic Spirit", "description": "MV Arctic Spirit goes into dry dock in Cape Town for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-02 10:00"}, {"ticket_id": "MRL-106790", "created_at": "2026-06-23 07:40", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Harmattan Crest", "imo": "IMO 9832834", "subject": "Crew data quota question - MV Harmattan Crest", "description": "Crew wifi on MV Harmattan Crest unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-30 15:00"}, {"ticket_id": "MRL-106795", "created_at": "2026-06-23 09:46", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "our vessel - link keeps dropping since yesterday", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-23 08:00"}, {"ticket_id": "MRL-106787", "created_at": "2026-06-23 10:04", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Golden Beacon", "imo": "IMO 9749855", "subject": "URGENT - MV GOLDEN BEACON OFFLINE", "description": "MV Golden Beacon (IMO 9749855) has no connectivity at all. Antenna status LED red, error E-3603. Vessel in Singapore Strait. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-23 23:00"}, {"ticket_id": "MRL-106793", "created_at": "2026-06-23 13:09", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Ivory Lyra", "imo": "IMO 9405540", "subject": "Installation schedule for MT Ivory Lyra", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.\n\nBest regards,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-02 06:00"}, {"ticket_id": "MRL-106780", "created_at": "2026-06-23 14:14", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Carrier", "imo": "IMO 9686273", "subject": "Question about charges for MV Silver Carrier", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Adriatic Sun Ferries fleet, our auditors are asking.\n\nThanks and regards,\nTechnical Dept, Adriatic Sun Ferries", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-30 11:00"}, {"ticket_id": "MRL-106781", "created_at": "2026-06-23 19:34", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Boreal Pioneer", "imo": "IMO 9339416", "subject": "Slow crew internet on MV Boreal Pioneer", "description": "Hello,\n\nCaptain of MV Boreal Pioneer asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nTechnical Dept, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-01 13:00"}, {"ticket_id": "MRL-106792", "created_at": "2026-06-23 20:36", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Guardian", "imo": "IMO 9820295", "subject": "Phishing attempt reported by MV Onyx Guardian crew", "description": "Hi support team,\n\nCyber dashboard raised alert E-3321 for MV Onyx Guardian: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-24 00:00"}, {"ticket_id": "MRL-106796", "created_at": "2026-06-23 23:23", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Boreal Vega", "imo": "IMO 9730206", "subject": "Installation schedule for MT Boreal Vega", "description": "Dear support team,\n\nCommissioning on MT Boreal Vega completed last week but we never received the report. Please send.\n\nThanks and regards,\nTechnical Dept, Hormuz Falcon Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-25 07:00"}, {"ticket_id": "MRL-106813", "created_at": "2026-06-24 00:37", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Scarlet Spirit", "imo": "IMO 9880518", "subject": "No link on MV Scarlet Spirit since 0400 UTC", "description": "Good day,\n\nMV Scarlet Spirit (IMO 9880518) has no connectivity at all. Antenna status LED red, error E-2328. Vessel in Arabian Sea. Please call the bridge sat phone.\n\nBrgds,\nDPA, Øresund Bulk ApS", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-24 19:00"}, {"ticket_id": "MRL-106797", "created_at": "2026-06-24 02:02", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Atoll", "imo": "IMO 9506291", "subject": "CREDIT NOTE REQUEST AEGEAN MELTEMI LINES", "description": "The overage charges for MV Solstice Atoll look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-02 00:00"}, {"ticket_id": "MRL-106802", "created_at": "2026-06-24 02:36", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Iron Wave", "imo": "IMO 9382542", "subject": "Invoice query - Skagerrak Link Ferries", "description": "The overage charges for MV Iron Wave look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-01 07:00"}, {"ticket_id": "MRL-106799", "created_at": "2026-06-24 02:57", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Nova", "imo": "IMO 9846225", "subject": "Suspend service on MV Kystfjord Nova during dry dock", "description": "MV Kystfjord Nova goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-27 15:00"}, {"ticket_id": "MRL-106804", "created_at": "2026-06-24 04:41", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Horizon", "imo": "IMO 9743928", "subject": "Phishing tatempt reported by MV Meridian Horizon crew", "description": "Master of MV Meridian Horizon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-25 17:00"}, {"ticket_id": "MRL-106801", "created_at": "2026-06-24 05:08", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Dawn", "imo": "IMO 9617210", "subject": "Spare part request - MV Harmattan Dawn", "description": "ETO on MV Harmattan Dawn reports antenna stuck in azimuth, fault code E-5112. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-03 19:00"}, {"ticket_id": "MRL-106807", "created_at": "2026-06-24 09:49", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Tramontane Meteor", "imo": "IMO 9800037", "subject": "Portal access for new ops amnager - Botnia Ice Class Oy", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Botnia Ice Class Oy fleet. Can you set up an account?\n\nThanks and regards,\nTechnical Dept, Botnia Ice Class Oy", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-02 21:00"}, {"ticket_id": "MRL-106800", "created_at": "2026-06-24 10:10", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Levante Lyra", "imo": "IMO 9451434", "subject": "Spare part request - MV Levante Lyra", "description": "Good day,\n\nETO on MV Levante Lyra reports antenna stuck in azimuth, fault code E-8659. Manual repointing works temporarily. Requesting service visit in Las Palmas.\n\nThanks and regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-30 00:00"}, {"ticket_id": "MRL-106811", "created_at": "2026-06-24 11:30", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Zephyr Trader", "imo": "IMO 9497983", "subject": "Antenna fault on MV Zephyr Trader", "description": "Dear support team,\n\nAfter heavy weather the radome on MV Zephyr Trader has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-25 16:00"}, {"ticket_id": "MRL-106808", "created_at": "2026-06-24 15:31", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Emerald Petrel", "imo": "IMO 9719317", "subject": "MV Emerald Petrel: slow connection and packet loss", "description": "Performance on MV Emerald Petrel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-26 06:00"}, {"ticket_id": "MRL-106803", "created_at": "2026-06-24 17:24", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sapphire Star", "imo": "IMO 9354143", "subject": "MV Sapphire Star: BDU fault code E-7180", "description": "Below-deck unit on MV Sapphire Star rebooting randomly. Power supply suspected. Can you ship a spare to agent in Jebel Ali?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-24 14:00"}, {"ticket_id": "MRL-106810", "created_at": "2026-06-24 17:47", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "MV Silver Lyra: slow connection and packet loss", "description": "Dear support team,\n\nWe see repeated link drops on MV Silver Lyra. Modem log shows error E-1758 every few hours. Vessel currently Gibraltar. ETA next port Las Palmas.\n\nBrgds,\nMarine Superintendent, Frisia Nordsee Bereederung", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-28 19:00"}, {"ticket_id": "MRL-106809", "created_at": "2026-06-24 20:21", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "Phishing attempt reported by MV Equinox Carrier crew", "description": "Master of MV Equinox Carrier reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-106798", "created_at": "2026-06-24 21:21", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Baltic Altair", "imo": "IMO 9843027", "subject": "Spare part request - MV Baltic Altair", "description": "After heavy weather the radome on MV Baltic Altair has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-25 19:00"}, {"ticket_id": "MRL-106812", "created_at": "2026-06-24 21:23", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Equinox Tern", "imo": "IMO 9746607", "subject": "Installation schedule for MV Equinox Tern", "description": "Hello,\n\nCommissioning on MV Equinox Tern completed last week but we never received the report. Please send.\n\nBest regards,\nMarine Superintendent, Skagerrak Link Ferries", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106806", "created_at": "2026-06-24 21:51", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Boreal Wave", "imo": "IMO 9867920", "subject": "Plan change request for MV Boreal Wave", "description": "Hi support team,\n\nPlease upgrade MV Boreal Wave to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-03 10:00"}, {"ticket_id": "MRL-106805", "created_at": "2026-06-24 22:52", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Falcon", "imo": "IMO 9663740", "subject": "Activate crew wifi package on MV Boreal Falcon", "description": "Good day,\n\nWe need the crew welfare package activated on MV Boreal Falcon before next crew change in Shanghai.\n\nBrgds,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-30 03:00"}, {"ticket_id": "MRL-106819", "created_at": "2026-06-25 00:56", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Altair", "imo": "IMO 9442756", "subject": "No link on MV Ivory Altair since 0400 UTC", "description": "Complete outage on MV Ivory Altair. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-25 05:00"}, {"ticket_id": "MRL-106816", "created_at": "2026-06-25 01:30", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "Installation schedule for MV Coral Vega", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-26 19:00"}, {"ticket_id": "MRL-106829", "created_at": "2026-06-25 01:35", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Azure Guardian", "imo": "IMO 9467134", "subject": "Crew wifi vouchers not working on MT Azure Guardian", "description": "Hi support team,\n\nCrew wifi on MT Azure Guardian unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nFleet Ops, Thraki Product Tankers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-27 18:00"}, {"ticket_id": "MRL-106814", "created_at": "2026-06-25 03:00", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "Slow crew internet on MV Tramontane Tern", "description": "Crew wifi on MV Tramontane Tern unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-29 09:00"}, {"ticket_id": "MRL-106821", "created_at": "2026-06-25 11:52", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "URGENT - MV Arctic Albatross offline", "description": "Good day,\n\nMV Arctic Albatross (IMO 9707144) has no connectivity at all. Antenna status LED red, error E-2070. Vessel in Red Sea. Please call the bridge sat phone.\n\nBest regards,\nFleet Ops, Karpas Maritime Ltd", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-06-25 05:00"}, {"ticket_id": "MRL-106828", "created_at": "2026-06-25 12:34", "channel": "phone", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Austral Dawn", "imo": "IMO 9737436", "subject": "Invoice query - Tirreno Blu Navigazione", "description": "Requesting a copy of all invoices for the last quarter for Tirreno Blu Navigazione fleet, our auditors are asking.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-01 23:00"}, {"ticket_id": "MRL-106826", "created_at": "2026-06-25 14:57", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Boreal Crest", "imo": "IMO 9690004", "subject": "MT Boreal Crest: BDU fault code E-7748", "description": "Good day,\n\nBelow-deck unit on MT Boreal Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?\n\nBrgds,\nMarine Superintendent, Pearl Dhow Shipping WLL", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-26 02:00"}, {"ticket_id": "MRL-106827", "created_at": "2026-06-25 15:19", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ivory Altair", "imo": "IMO 9630274", "subject": "QUESTION ABOUT CHARGES FOR FV IVORY ALTAIR", "description": "Requesting a copy of all invoices for the last quarter for Armor Atlantique Armement fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-30 18:00"}, {"ticket_id": "MRL-106818", "created_at": "2026-06-25 15:37", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Voyager", "imo": "IMO 9896529", "subject": "MV Crimson Voyager: complete loss of conenctivity", "description": "Complete outage on MV Crimson Voyager. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-25 08:00"}, {"ticket_id": "MRL-106817", "created_at": "2026-06-25 15:39", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.\n\nBest regards,\nDPA, Waddenzee Offshore BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-28 14:00"}, {"ticket_id": "MRL-106823", "created_at": "2026-06-25 20:03", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Sapphire Lyra", "imo": "IMO 9386536", "subject": "Invoice query - Riau Straits Carriers", "description": "Requesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-29 07:00"}, {"ticket_id": "MRL-106825", "created_at": "2026-06-25 20:27", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Beacon", "imo": "IMO 9377183", "subject": "Credit note request Hormuz Falcon Tankers", "description": "We do not recognise line items on the latest invoice for MT Coral Beacon. Can you send a breakdown per service? Regards, Accounts team, Hormuz Falcon Tankers.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-27 13:00"}, {"ticket_id": "MRL-106822", "created_at": "2026-06-25 21:16", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Polar Reef", "imo": "IMO 9771339", "subject": "Antenna fault on MV Polar Reef", "description": "After heavy weather the radome on MV Polar Reef has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-26 10:00"}, {"ticket_id": "MRL-106824", "created_at": "2026-06-25 23:00", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Ivory Meteor", "imo": "IMO 9137349", "subject": "MV Ivory Meteor: complete loss of connectivity", "description": "Complete outage on MV Ivory Meteor. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-06-25 10:00"}, {"ticket_id": "MRL-106820", "created_at": "2026-06-25 23:11", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sirocco Wave", "imo": "IMO 9531193", "subject": "Antenna fault on MV Sirocco Wave", "description": "After heavy weather the radome on MV Sirocco Wave has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-30 09:00"}, {"ticket_id": "MRL-106815", "created_at": "2026-06-25 23:44", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Ostro Voyager", "imo": "IMO 9446453", "subject": "Crew data quota question - MV Ostro Voyager", "description": "Crew on MV Ostro Voyager cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-03 08:00"}, {"ticket_id": "MRL-106831", "created_at": "2026-06-26 01:57", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Altair", "imo": "IMO 9639983", "subject": "MV Cobalt Altair: BDU fault code E-4443", "description": "After heavy weather the radome on MV Cobalt Altair has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-27 14:00"}, {"ticket_id": "MRL-106844", "created_at": "2026-06-26 02:17", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Cobalt Tern", "imo": "IMO 9385477", "subject": "Slow crew internet on MT Cobalt Tern", "description": "Crew on MT Cobalt Tern cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-04 10:00"}, {"ticket_id": "MRL-106842", "created_at": "2026-06-26 03:34", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Spirit", "imo": "IMO 9740665", "subject": "Slow crew internet on MT Golden Spirit", "description": "Crew on MT Golden Spirit cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-05 10:00"}, {"ticket_id": "MRL-106839", "created_at": "2026-06-26 04:54", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Ivory Wave", "imo": "IMO 9625281", "subject": "MV Ivory Wave: slow connection and packet loss", "description": "Hello,\n\nMaster on MV Ivory Wave (IMO 9625281) reports very slow internet since Antwerp departure. SNR fluctuating around 8.9 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-03 06:00"}, {"ticket_id": "MRL-106833", "created_at": "2026-06-26 05:30", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Sapphire Horizon", "imo": "IMO 9415210", "subject": "Question about charges for MV Sapphire Horizon", "description": "We do not recognise line items on the latest invoice for MV Sapphire Horizon. Can you send a breakdown per service? Regards, Accounts team, Al Mirfa Offshore Marine.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-03 22:00"}, {"ticket_id": "MRL-106846", "created_at": "2026-06-26 06:00", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Iron Lagoon", "imo": "IMO 9541382", "subject": "MV Iron Lagoon: complete loss of connectivity", "description": "MV Iron Lagoon (IMO 9541382) has no connectivity at all. Antenna status LED red, error E-7718. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-26 21:00"}, {"ticket_id": "MRL-106835", "created_at": "2026-06-26 06:45", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Nordic Breeze", "imo": "IMO 9629990", "subject": "Antenna fault on MV Nordic Breeze", "description": "Good day,\n\nAfter heavy weather the radome on MV Nordic Breeze has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nFleet Ops, Øresund Bulk ApS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-04 07:00"}, {"ticket_id": "MRL-106840", "created_at": "2026-06-26 06:59", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Scarlet Wave", "imo": "IMO 9501100", "subject": "MV Scarlet Wave: slow connection and packet loss", "description": "We see repeated link drops on MV Scarlet Wave. Modem log shows error E-3237 every few hours. Vessel currently Indian Ocean. ETA next port Rotterdam.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-29 22:00"}, {"ticket_id": "MRL-106845", "created_at": "2026-06-26 09:45", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Wave", "imo": "IMO 9486300", "subject": "Contract documents request - Waddenzee Offshore BV", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-27 04:00"}, {"ticket_id": "MRL-106832", "created_at": "2026-06-26 11:57", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Aurora Meteor", "imo": "IMO 9871787", "subject": "MV Aurora Meteor: complete loss of connectivity", "description": "Hi support team,\n\nMV Aurora Meteor (IMO 9871787) has no connectivity at all. Antenna status LED red, error E-5812. Vessel in Gulf of Aden. Please call the bridge sat phone.\n\nBest regards,\nTechnical Dept, Konkan Coast Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-26 05:00"}, {"ticket_id": "MRL-106841", "created_at": "2026-06-26 12:30", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Meridian Spirit", "imo": "IMO 9885570", "subject": "Question about charges for MV Meridian Spirit", "description": "We do not recognise line items on the latest invoice for MV Meridian Spirit. Can you send a breakdown per service? Regards, Accounts team, Frisia Nordsee Bereederung.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-28 07:00"}, {"ticket_id": "MRL-106836", "created_at": "2026-06-26 13:30", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Lagoon", "imo": "IMO 9866495", "subject": "Activate crew wifi package on MV Golden Lagoon", "description": "We need the crew welfare package activated on MV Golden Lagoon before next crew change in Colombo.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-02 00:00"}, {"ticket_id": "MRL-106843", "created_at": "2026-06-26 14:27", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Crew data quota question - MV Austral Reef", "description": "Crew on MV Austral Reef cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-04 19:00"}, {"ticket_id": "MRL-106838", "created_at": "2026-06-26 16:05", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Carrier", "imo": "IMO 9429376", "subject": "Coverage question Norwegian Sea", "description": "Our new operations manager needs portal access for the Al Mirfa Offshore Marine fleet. Can you set up an account?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-03 02:00"}, {"ticket_id": "MRL-106834", "created_at": "2026-06-26 16:34", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Star", "imo": "IMO 9309564", "subject": "SEALINK CYBER ALERT ON MV GOLDEN STAR", "description": "Cyber dashboard raised alert E-7940 for MV Golden Star: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-27 03:00"}, {"ticket_id": "MRL-106830", "created_at": "2026-06-26 18:53", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "Crew data quotaq uestion - MV Amber Petrel", "description": "Hi support team,\n\nCrew on MV Amber Petrel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nDPA, Baltic Amber Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-28 15:00"}, {"ticket_id": "MRL-106837", "created_at": "2026-06-26 23:00", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Emerald Falcon", "imo": "IMO 9307425", "subject": "High latency reported by master, MV Emerald Falcon", "description": "Hello,\n\nMaster on MV Emerald Falcon (IMO 9307425) reports very slow internet since Busan departure. SNR fluctuating around 5.7 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-30 13:00"}, {"ticket_id": "MRL-106862", "created_at": "2026-06-27 00:04", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Kystfjord Rederi AS", "description": "Dear support team,\n\nDo you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-06 05:00"}, {"ticket_id": "MRL-106854", "created_at": "2026-06-27 00:11", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Scarlet Trader", "imo": "IMO 9630195", "subject": "MV SCARLET TRADER - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Performance on MV Scarlet Trader degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-28 02:00"}, {"ticket_id": "MRL-106859", "created_at": "2026-06-27 00:24", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Cobalt Wave", "imo": "IMO 9473808", "subject": "Invoice query - Karpas Maritime Ltd", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Cobalt Wave. Can you send a breakdown per service? Regards, Accounts team, Karpas Maritime Ltd.\n\nThanks and regards,\nDPA, Karpas Maritime Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-02 19:00"}, {"ticket_id": "MRL-106856", "created_at": "2026-06-27 02:20", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "Portal access for ne wops manager - Thraki Product Tankers", "description": "Our new operations manager needs portal access for the Thraki Product Tankers fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-07 00:00"}, {"ticket_id": "MRL-106851", "created_at": "2026-06-27 02:39", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "Commissioning report pending - MT Austral Pioneer", "description": "Dear support team,\n\nCommissioning on MT Austral Pioneer completed last week but we never received the report. Please send.\n\nBest regards,\nTechnical Dept, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-30 17:00"}, {"ticket_id": "MRL-106861", "created_at": "2026-06-27 03:58", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Hi support team,\n\nCaptain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-01 10:00"}, {"ticket_id": "MRL-106852", "created_at": "2026-06-27 06:12", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Onyx Orion", "imo": "IMO 9152911", "subject": "Credit note request Ligurian Star Cruises", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Ligurian Star Cruises fleet, our auditors are asking.\n\nBest regards,\nFleet Ops, Ligurian Star Cruises", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-28 01:00"}, {"ticket_id": "MRL-106863", "created_at": "2026-06-27 06:30", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Current", "imo": "IMO 9243411", "subject": "Plan change request for MV Ostro Current", "description": "MV Ostro Current goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-29 00:00"}, {"ticket_id": "MRL-106858", "created_at": "2026-06-27 08:27", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Atoll", "imo": "IMO 9267508", "subject": "Spare part request - FV Sirocco Atoll", "description": "After heavy weather the radome on FV Sirocco Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-28 17:00"}, {"ticket_id": "MRL-106847", "created_at": "2026-06-27 08:32", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Sapphire Spirit", "imo": "IMO 9515747", "subject": "High latency reportedb y master, MV Sapphire Spirit", "description": "Dear support team,\n\nMaster on MV Sapphire Spirit (IMO 9515747) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 8.1 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-28 05:00"}, {"ticket_id": "MRL-106857", "created_at": "2026-06-27 14:21", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Pioneer", "imo": "IMO 9515254", "subject": "URGENT - MT Solstice Pioneer offline", "description": "Complete outage on MT Solstice Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-06-28 21:00"}, {"ticket_id": "MRL-106848", "created_at": "2026-06-27 14:58", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Tramontane Comet", "imo": "IMO 9364801", "subject": "Commissioning report pending - MV Tramontane Comet", "description": "We are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-29 23:00"}, {"ticket_id": "MRL-106850", "created_at": "2026-06-27 16:53", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Solstice Voyager", "imo": "IMO 9205677", "subject": "Phishing attempt reported by MV Solstice Voyager crew", "description": "Hello,\n\nCyber dashboard raised alert E-4603 for MV Solstice Voyager: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-06 19:00"}, {"ticket_id": "MRL-106849", "created_at": "2026-06-27 17:37", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Trader", "imo": "IMO 9546320", "subject": "Portal access for new ops manager - Konkan Coast Carriers", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-04 12:00"}, {"ticket_id": "MRL-106860", "created_at": "2026-06-27 18:12", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Zephyr Reef", "imo": "IMO 9609562", "subject": "FV Zephyr Reef: BDU fault code E-6842", "description": "Below-deck unit on FV Zephyr Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-28 15:00"}, {"ticket_id": "MRL-106853", "created_at": "2026-06-27 21:29", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Harmattan Breeze", "imo": "IMO 9417414", "subject": "Suspend service on MT Harmattan Breeze during dry dock", "description": "Good day,\n\nWe need the crew welfare package activated on MT Harmattan Breeze before next crew change in Colombo.\n\nThanks and regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-28 09:00"}, {"ticket_id": "MRL-106855", "created_at": "2026-06-27 21:52", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Spirit", "imo": "IMO 9738727", "subject": "Question about charges for MV Silver Spirit", "description": "The overage charges for MV Silver Spirit look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-29 17:00"}, {"ticket_id": "MRL-106866", "created_at": "2026-06-28 02:26", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Atoll", "imo": "IMO 9350575", "subject": "Portal access for new ops manager - Al Mirfa Offshore Marine", "description": "Our new operations manager needs portal access for the Al Mirfa Offshore Marine fleet. Can you set up an account?", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-07 07:00"}, {"ticket_id": "MRL-106878", "created_at": "2026-06-28 08:40", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "Suspend service on MV Kystfjord Atlas during dry dock", "description": "Good day,\n\nMV Kystfjord Atlas goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-30 19:00"}, {"ticket_id": "MRL-106871", "created_at": "2026-06-28 11:30", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "High latency reported by master, MV Silver Tern", "description": "We see repeated link drops on MV Silver Tern. Modem log shows error E-7556 every few hours. Vessel currently Gulf of Oman. ETA next port Las Palmas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-29 02:00"}, {"ticket_id": "MRL-106876", "created_at": "2026-06-28 11:47", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "Suspend service on MV Zephyr Tide during dry dock", "description": "Please upgrade MV Zephyr Tide to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-30 23:00"}, {"ticket_id": "MRL-106870", "created_at": "2026-06-28 12:54", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Tramontane Dawn", "imo": "IMO 9614153", "subject": "No link on MV Tramontane Dawn since 0400 UTC", "description": "Hello,\n\nMV Tramontane Dawn (IMO 9614153) has no connectivity at all. Antenna status LED red, error E-3489. Vessel in Norwegian Sea. Please call the bridge sat phone.\n\nBest regards,\nTechnical Dept, Adriatic Sun Ferries", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-06-28 08:00"}, {"ticket_id": "MRL-106865", "created_at": "2026-06-28 13:50", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Wave", "imo": "IMO 9294654", "subject": "Invoice query - Riau Straits Carriers", "description": "Requesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-06-30 07:00"}, {"ticket_id": "MRL-106869", "created_at": "2026-06-28 13:53", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Contract documents request - Kystfjord Rederi AS", "description": "Do you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-03 23:00"}, {"ticket_id": "MRL-106864", "created_at": "2026-06-28 14:26", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Cobalt Tide", "imo": "IMO 9760134", "subject": "MT Cobalt Tide: slow connection and packet loss", "description": "Performance on MT Cobalt Tide degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-29 05:00"}, {"ticket_id": "MRL-106874", "created_at": "2026-06-28 14:37", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "QUESTION ABOUT CHARGES FOR MT SOLSTICE LAGOON", "description": "The overage charges for MT Solstice Lagoon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-07 18:00"}, {"ticket_id": "MRL-106868", "created_at": "2026-06-28 14:51", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Voyager", "imo": "IMO 9122370", "subject": "Installation schedule for MT Arctic Voyager", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-03 13:00"}, {"ticket_id": "MRL-106873", "created_at": "2026-06-28 16:51", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Ivory Trader", "imo": "IMO 9830161", "subject": "Invoice query - Celtic Sea Trawlers Ltd", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Celtic Sea Trawlers Ltd fleet, our auditors are asking.\n\nThanks and regards,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-04 06:00"}, {"ticket_id": "MRL-106867", "created_at": "2026-06-28 19:20", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "Installation schedule for MV Polar Albatross", "description": "Good day,\n\nWhen can the install team board MV Polar Albatross in Shanghai? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-01 12:00"}, {"ticket_id": "MRL-106877", "created_at": "2026-06-28 19:41", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Lagoon", "imo": "IMO 9882229", "subject": "Antenna fault on MV Crimson Lagoon", "description": "After heavy weather the radome on MV Crimson Lagoon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-07 11:00"}, {"ticket_id": "MRL-107746", "created_at": "2026-06-28 20:01", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Navigator", "imo": "IMO 9203588", "subject": "Credit note request Aegean Meltemi Lines", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Iron Navigator. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.\n\nBrgds,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-05 10:00"}, {"ticket_id": "MRL-106875", "created_at": "2026-06-28 20:22", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Azure Atoll", "imo": "IMO 9401350", "subject": "High latency reported by master, MV Azure Atoll", "description": "Master on MV Azure Atoll (IMO 9401350) reports very slow internet since Las Palmas departure. SNR fluctuating around 8.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-28 10:00"}, {"ticket_id": "MRL-106872", "created_at": "2026-06-28 22:13", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Current", "imo": "IMO 9260328", "subject": "Antenna fault on MV Zephyr Current", "description": "ETO on MV Zephyr Current reports antenna stuck in azimuth, fault code E-2889. Manual repointing works temporarily. Requesting service visit in Singapore.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-07 12:00"}, {"ticket_id": "MRL-106884", "created_at": "2026-06-29 01:22", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Austral Carrier", "imo": "IMO 9633733", "subject": "Commissioning report pending - MV Austral Carrier", "description": "When can the install team board MV Austral Carrier in Valletta? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-07 17:00"}, {"ticket_id": "MRL-106883", "created_at": "2026-06-29 01:47", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "Activate crew wifi package on MV Amber Wave", "description": "Hi support team,\n\nMV Amber Wave goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-04 03:00"}, {"ticket_id": "MRL-106879", "created_at": "2026-06-29 06:07", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Golden Orion", "imo": "IMO 9501954", "subject": "Contract documents request - Waddenzee Offshore BV", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Waddenzee Offshore BV, we cannot locate our copy.\n\nThanks and regards,\nDPA, Waddenzee Offshore BV", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-07 02:00"}, {"ticket_id": "MRL-106881", "created_at": "2026-06-29 06:13", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "MV Golden Falcon: BDU fault code E-1372", "description": "Below-deck unit on MV Golden Falcon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-07 11:00"}, {"ticket_id": "MRL-106891", "created_at": "2026-06-29 07:28", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Voyager", "imo": "IMO 9316048", "subject": "MV Nordic Voyager: BDU fault code E-6205", "description": "ETO on MV Nordic Voyager reports antenna stuck in azimuth, fault code E-1023. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-30 10:00"}, {"ticket_id": "MRL-106886", "created_at": "2026-06-29 10:09", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Zephyr Crest", "imo": "IMO 9543603", "subject": "Suspicious traffic flagged - MT Zephyr Crest", "description": "Cyber dashboard raised alert E-5864 for MT Zephyr Crest: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-01 11:00"}, {"ticket_id": "MRL-106888", "created_at": "2026-06-29 12:19", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "Slow crew internet on MT Cobalt Orion", "description": "Crew on MT Cobalt Orion cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-30 14:00"}, {"ticket_id": "MRL-106890", "created_at": "2026-06-29 17:04", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "Portal access for new ops manager - Al Mirfa Offshore Marine", "description": "Our new operations manager needs portal access for the Al Mirfa Offshore Marine fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-06 18:00"}, {"ticket_id": "MRL-106887", "created_at": "2026-06-29 18:56", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "Degraded VSAT performance on MT Mistral Voyager", "description": "Performance on MT Mistral Voyager degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-30 15:00"}, {"ticket_id": "MRL-106880", "created_at": "2026-06-29 19:11", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "", "imo": "", "subject": "Antenna fault on our vessel", "description": "Good day,\n\nETO on our vessel reports antenna stuck in azimuth, fault code E-7659. Manual repointing works temporarily. Requesting service visit in Singapore.\n\nThanks and regards,\nMarine Superintendent, Agulhas Current Shipping", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-06 03:00"}, {"ticket_id": "MRL-106889", "created_at": "2026-06-29 19:38", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Harmattan Navigator", "imo": "IMO 9520912", "subject": "New build connectivity setup Atlântico Sul Navegação", "description": "Commissioning on MV Harmattan Navigator completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-30 03:00"}, {"ticket_id": "MRL-106892", "created_at": "2026-06-29 19:53", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "Hello,\n\nAfter heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nMarine Superintendent, Ligurian Star Cruises", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-30 06:00"}, {"ticket_id": "MRL-106882", "created_at": "2026-06-29 20:34", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Breeze", "imo": "IMO 9699933", "subject": "Installation schedule for MV Meridian Breeze", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-07 00:00"}, {"ticket_id": "MRL-106885", "created_at": "2026-06-29 21:40", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Mistral Navigator", "imo": "IMO 9833424", "subject": "Spare part request - MV Mistral Navigator", "description": "Good day,\n\nAfter heavy weather the radome on MV Mistral Navigator has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-29 23:00"}, {"ticket_id": "MRL-106909", "created_at": "2026-06-30 00:20", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Voyager", "imo": "IMO 9811048", "subject": "Invoice query - Cantábrico Naviera SA", "description": "Requesting a copy of all invoices for the last quarter for Cantábrico Naviera SA fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-08 12:00"}, {"ticket_id": "MRL-106896", "created_at": "2026-06-30 00:54", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Tern", "imo": "IMO 9273052", "subject": "Antenna fault on MV Arctic Tern", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Arctic Tern has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nTechnical Dept, Vestkyst Seismikk AS", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-01 14:00"}, {"ticket_id": "MRL-106902", "created_at": "2026-06-30 01:26", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Mistral Reef", "imo": "IMO 9654311", "subject": "Installation schedule for MV Mistral Reef", "description": "Dear support team,\n\nWhen can the install team board MV Mistral Reef in Santos? Vessel alongside for 5 days from Monday.\n\nBrgds,\nTechnical Dept, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-04 02:00"}, {"ticket_id": "MRL-106906", "created_at": "2026-06-30 01:35", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Zephyr Horizon", "imo": "IMO 9600310", "subject": "Spare part request - MV Zephyr Horizon", "description": "Below-deck unit on MV Zephyr Horizon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-30 07:00"}, {"ticket_id": "MRL-106904", "created_at": "2026-06-30 02:17", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Azure Trader", "imo": "IMO 9619983", "subject": "MV Azure Trader: BDU fault code E-6237", "description": "Below-deck unit on MV Azure Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-30 20:00"}, {"ticket_id": "MRL-106907", "created_at": "2026-06-30 03:13", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Horizon", "imo": "IMO 9146637", "subject": "Creidt note request Elbstrom Reederei GmbH", "description": "Requesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-02 18:00"}, {"ticket_id": "MRL-106894", "created_at": "2026-06-30 05:27", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Coral Beacon", "imo": "IMO 9377183", "subject": "New build connectivity setup Hormuz Falcon Tankers", "description": "When can the install team board MT Coral Beacon in Colombo? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-05 09:00"}, {"ticket_id": "MRL-106895", "created_at": "2026-06-30 06:50", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Meridian Crest", "imo": "IMO 9290828", "subject": "Crew wifi vouchers not working on MV Meridian Crest", "description": "Crew on MV Meridian Crest cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-05 12:00"}, {"ticket_id": "MRL-106897", "created_at": "2026-06-30 06:51", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "MV Azure Breeze - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Azure Breeze. Modem log shows error E-8662 every few hours. Vessel currently Red Sea. ETA next port Cape Town.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-06-30 06:00"}, {"ticket_id": "MRL-106898", "created_at": "2026-06-30 08:45", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Amber Wave", "imo": "IMO 9480772", "subject": "Question about charges for MV Amber Wave", "description": "We do not recognise line items on the latest invoice for MV Amber Wave. Can you send a breakdown per service? Regards, Accounts team, Al Mirfa Offshore Marine.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-08 03:00"}, {"ticket_id": "MRL-106893", "created_at": "2026-06-30 11:01", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Guardian", "imo": "IMO 9694529", "subject": "High latency reported by master, MV Nordic Guardian", "description": "Master on MV Nordic Guardian (IMO 9694529) reports very slow internet since Rotterdam departure. SNR fluctuating around 5.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-01 11:00"}, {"ticket_id": "MRL-106899", "created_at": "2026-06-30 14:11", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Navigator", "imo": "IMO 9339583", "subject": "Suspend service on MV Coral Navigator during dry dock", "description": "We need the crew welfare package activated on MV Coral Navigator before next crew change in Aberdeen.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-04 01:00"}, {"ticket_id": "MRL-106900", "created_at": "2026-06-30 15:51", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Trader", "imo": "IMO 9546320", "subject": "New build connectivity setup Konkan Coast Carriers", "description": "We are adding a newbuild to the fleet, delivery 2026-02. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-09 23:00"}, {"ticket_id": "MRL-106908", "created_at": "2026-06-30 20:08", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "Portal access for new ops manager - Atlântico Azul Navegação", "description": "Our new operations manager needs portal access for the Atlântico Azul Navegação fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-01 13:00"}, {"ticket_id": "MRL-106901", "created_at": "2026-06-30 20:25", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Silver Pioneer", "imo": "IMO 9209702", "subject": "Crew data quota question - MV Silver Pioneer", "description": "Crew on MV Silver Pioneer cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-09 02:00"}, {"ticket_id": "MRL-106903", "created_at": "2026-06-30 21:08", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "New build connectivity setup Baltic Amber Shipping", "description": "Dear support team,\n\nWhen can the install team board MV Amber Petrel in Valletta? Vessel alongside for 5 days from Monday.\n\nThanks and regards,\nFleet Ops, Baltic Amber Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-07 09:00"}, {"ticket_id": "MRL-106905", "created_at": "2026-06-30 22:36", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Dawn", "imo": "IMO 9889459", "subject": "MV Solstice Dawn - link keeps dropping since yseterday", "description": "Good day,\n\nMaster on MV Solstice Dawn (IMO 9889459) reports very slow internet since Rotterdam departure. SNR fluctuating around 8.0 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nDPA, Nordhav Offshore AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-01 13:00"}, {"ticket_id": "MRL-106918", "created_at": "2026-07-01 00:43", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Harmattan Breeze", "imo": "IMO 9786554", "subject": "INSTALLATION SCHEDULE FOR MV HARMATTAN BREEZE", "description": "We are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-08 23:00"}, {"ticket_id": "MRL-106925", "created_at": "2026-07-01 00:47", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "DEGRADED VSAT PERFORMANCE ON MV HARMATTAN METEOR", "description": "We see repeated link drops on MV Harmattan Meteor. Modem log shows error E-3144 every few hours. Vessel currently Suez Canal. ETA next port Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-02 00:00"}, {"ticket_id": "MRL-106911", "created_at": "2026-07-01 01:52", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "Commissioning report pending - MV Levante Orion", "description": "Commissioning on MV Levante Orion completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-08 04:00"}, {"ticket_id": "MRL-106916", "created_at": "2026-07-01 02:20", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Scarlet Wave", "imo": "IMO 9501100", "subject": "Question about charges for MV Scarlet Wave", "description": "Requesting a copy of all invoices for the last quarter for Göta Älv Shortsea AB fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-04 20:00"}, {"ticket_id": "MRL-106910", "created_at": "2026-07-01 02:21", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Vega", "imo": "IMO 9618874", "subject": "Spare part request - MV Baltic Vega", "description": "Below-deck unit on MV Baltic Vega rebooting randomly. Power supply suspected. Can you ship a spare to agent in Cape Town?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-07 13:00"}, {"ticket_id": "MRL-106915", "created_at": "2026-07-01 04:57", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Star", "imo": "IMO 9309564", "subject": "URGENT - MV Golden Star offline", "description": "MV Golden Star (IMO 9309564) has no connectivity at all. Antenna status LED red, error E-3491. Vessel in Singapore Strait. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-01 16:00"}, {"ticket_id": "MRL-106913", "created_at": "2026-07-01 05:50", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "", "imo": "", "subject": "Invoice query - Adriatic Sun Ferries", "description": "Requesting a copy of all invoices for the last quarter for Adriatic Sun Ferries fleet, our auditors are asking.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-06 19:00"}, {"ticket_id": "MRL-106919", "created_at": "2026-07-01 12:56", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Navigator", "imo": "IMO 9774446", "subject": "Suspicious traffic flagged - MV Sapphire Navigator", "description": "Master of MV Sapphire Navigator reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-02 02:00"}, {"ticket_id": "MRL-106927", "created_at": "2026-07-01 13:44", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Equinox Beacon", "imo": "IMO 9702572", "subject": "Coverage question Norwegian Sea", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Waddenzee Offshore BV, we cannot locate our copy.\n\nBrgds,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-05 23:00"}, {"ticket_id": "MRL-106921", "created_at": "2026-07-01 13:45", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Baltic Voyager", "imo": "IMO 9252591", "subject": "Credit note request Agulhas Current Shipping", "description": "Hello,\n\nWe do not recognise line items on the latest invoice for MV Baltic Voyager. Can you send a breakdown per service? Regards, Accounts team, Agulhas Current Shipping.\n\nBest regards,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-09 01:00"}, {"ticket_id": "MRL-106920", "created_at": "2026-07-01 13:48", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-8969", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-01 14:00"}, {"ticket_id": "MRL-106914", "created_at": "2026-07-01 13:50", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Ivory Trader", "imo": "IMO 9830161", "subject": "COMMISSIONING REPORT PENDING - FV IVORY TRADER", "description": "Commissioning on FV Ivory Trader completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-03 14:00"}, {"ticket_id": "MRL-106923", "created_at": "2026-07-01 14:30", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Lyra", "imo": "IMO 9699452", "subject": "Slow crew internet on MV Tramontane Lyra", "description": "Captain of MV Tramontane Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-03 23:00"}, {"ticket_id": "MRL-106922", "created_at": "2026-07-01 14:35", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Arctic Voyager", "imo": "IMO 9344071", "subject": "Degraded VSAT performance on MV Arctic Voyager", "description": "We see repeated link drops on MV Arctic Voyager. Modem log shows error E-3001 every few hours. Vessel currently Mediterranean. ETA next port Rotterdam.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-02 18:00"}, {"ticket_id": "MRL-106924", "created_at": "2026-07-01 20:02", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "Phishing attempt reported by FV Sirocco Current crew", "description": "Master of FV Sirocco Current reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-02 19:00"}, {"ticket_id": "MRL-106926", "created_at": "2026-07-01 20:31", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "MV Harmattan Falcon: BDU fault code E-2790", "description": "Hi support team,\n\nETO on MV Harmattan Falcon reports antenna stuck in azimuth, fault code E-6529. Manual repointing works temporarily. Requesting service visit in Busan.\n\nThanks and regards,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-01 14:00"}, {"ticket_id": "MRL-106912", "created_at": "2026-07-01 20:50", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Orion", "imo": "IMO 9697222", "subject": "Contract documents request - Kystfjord Rederi AS", "description": "Please send the current signed contract and SLA annex for Kystfjord Rederi AS, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-08 11:00"}, {"ticket_id": "MRL-106917", "created_at": "2026-07-01 22:39", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "High latency reported by master, MV Crimson Carrier", "description": "Performance on MV Crimson Carrier degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-07 12:00"}, {"ticket_id": "MRL-106929", "created_at": "2026-07-02 00:00", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Emerald Rigel", "imo": "IMO 9413652", "subject": "FV Emerald Rigel: BDU fault code E-8721", "description": "After heavy weather the radome on FV Emerald Rigel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-02 17:00"}, {"ticket_id": "MRL-106933", "created_at": "2026-07-02 00:21", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Voyager", "imo": "IMO 9540168", "subject": "Commissioning report pending - MV Azure Voyager", "description": "Hi support team,\n\nWhen can the install team board MV Azure Voyager in Valletta? Vessel alongside for 5 days from Monday.\n\nBrgds,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-08 08:00"}, {"ticket_id": "MRL-106932", "created_at": "2026-07-02 00:22", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ivory Lagoon", "imo": "IMO 9725627", "subject": "Crew wifi vouchers not working on MV Ivory Lagoon", "description": "Crew wifi on MV Ivory Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-11 11:00"}, {"ticket_id": "MRL-106935", "created_at": "2026-07-02 01:13", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Altair", "imo": "IMO 9773260", "subject": "High latency reported by master, MT Meridian Altair", "description": "Master on MT Meridian Altair (IMO 9773260) reports very slow internet since Stavanger departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-03 14:00"}, {"ticket_id": "MRL-106938", "created_at": "2026-07-02 07:26", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Atoll", "imo": "IMO 9651010", "subject": "Plan change request for MV Baltic Atoll", "description": "MV Baltic Atoll goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-10 05:00"}, {"ticket_id": "MRL-106936", "created_at": "2026-07-02 08:03", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "New build connectivity setup Pearl Dhow Shipping WLL", "description": "Commissioning on MT Baltic Reef completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-06 17:00"}, {"ticket_id": "MRL-106930", "created_at": "2026-07-02 08:04", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Guardian", "imo": "IMO 9882073", "subject": "Installaiton schedule for MV Baltic Guardian", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-06 00:00"}, {"ticket_id": "MRL-106931", "created_at": "2026-07-02 10:49", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Spirit", "imo": "IMO 9836311", "subject": "MT Equinox Spirit: slow connection and packet loss", "description": "Good day,\n\nPerformance on MT Equinox Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-03 05:00"}, {"ticket_id": "MRL-106937", "created_at": "2026-07-02 13:33", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Aurora Current", "imo": "IMO 9887334", "subject": "High latency reported by master, MV Aurora Current", "description": "We see repeated link drops on MV Aurora Current. Modem log shows error E-3188 every few hours. Vessel currently Baltic Sea. ETA next port Hamburg.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-08 18:00"}, {"ticket_id": "MRL-106928", "created_at": "2026-07-02 13:57", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Equinox Petrel", "imo": "IMO 9815769", "subject": "No link on MT Equinox Petrel since 0400 UTC", "description": "MT Equinox Petrel (IMO 9815769) has no connectivity at all. Antenna status LED red, error E-7442. Vessel in North Atlantic. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-02 07:00"}, {"ticket_id": "MRL-106934", "created_at": "2026-07-02 19:26", "channel": "portal", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Tramontane Tide", "imo": "IMO 9207637", "subject": "Coverage question Baltic Sea", "description": "Please send the current signed contract and SLA annex for Celtic Sea Trawlers Ltd, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-04 21:00"}, {"ticket_id": "MRL-106941", "created_at": "2026-07-03 00:41", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Navigator", "imo": "IMO 9383936", "subject": "SPARE PART REQUEST - MV POLAR NAVIGATOR", "description": "After heavy weather the radome on MV Polar Navigator has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-04 03:00"}, {"ticket_id": "MRL-106953", "created_at": "2026-07-03 00:42", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Navigator", "imo": "IMO 9773715", "subject": "High latency reported by master, MT Arctic Navigator", "description": "Performance on MT Arctic Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-05 17:00"}, {"ticket_id": "MRL-106949", "created_at": "2026-07-03 01:20", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "Coverage question Red Sea", "description": "Hello,\n\nOur new operations manager needs portal access for the Atlântico Azul Navegação fleet. Can you set up an account?\n\nBest regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-10 01:00"}, {"ticket_id": "MRL-106955", "created_at": "2026-07-03 01:49", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Cobalt Wave", "imo": "IMO 9473808", "subject": "Contract documents request - Karpas Maritime Ltd", "description": "Do you have LEO coverage in Gulf of Aden? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-09 02:00"}, {"ticket_id": "MRL-106944", "created_at": "2026-07-03 01:56", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "FV Sirocco Current: slow connection and packet loss", "description": "Master on FV Sirocco Current (IMO 9541124) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-10 01:00"}, {"ticket_id": "MRL-106942", "created_at": "2026-07-03 02:20", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Orion", "imo": "IMO 9842243", "subject": "Plan change request for MT Iron Orion", "description": "MT Iron Orion goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-04 10:00"}, {"ticket_id": "MRL-106946", "created_at": "2026-07-03 04:46", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Tramontane Wave", "imo": "IMO 9639672", "subject": "COMMISSIONING REPORT PENDING - MV TRAMONTANE WAVE", "description": "When can the install team board MV Tramontane Wave in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-09 12:00"}, {"ticket_id": "MRL-106939", "created_at": "2026-07-03 06:47", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Ivory Breeze", "imo": "IMO 9884239", "subject": "Degraded VSAT performance on MV Ivory Breeze", "description": "We see repeated link drops on MV Ivory Breeze. Modem log shows error E-8722 every few hours. Vessel currently Norwegian Sea. ETA next port Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-09 01:00"}, {"ticket_id": "MRL-106954", "created_at": "2026-07-03 10:30", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-7499", "description": "Below-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-03 16:00"}, {"ticket_id": "MRL-106948", "created_at": "2026-07-03 12:52", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "New build connectivity setup Kystfjord Rederi AS", "description": "When can the install team board MV Kystfjord Draco in Cape Town? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-09 21:00"}, {"ticket_id": "MRL-106947", "created_at": "2026-07-03 12:57", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Zephyr Crest", "imo": "IMO 9521447", "subject": "MV Zephyr Crest: BDU fault code E-2682", "description": "Below-deck unit on MV Zephyr Crest rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-04 05:00"}, {"ticket_id": "MRL-106950", "created_at": "2026-07-03 13:16", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Crest", "imo": "IMO 9668697", "subject": "Antenna fault on MV Amber Crest", "description": "After heavy weather the radome on MV Amber Crest has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-06 12:00"}, {"ticket_id": "MRL-106952", "created_at": "2026-07-03 15:07", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Crimson Carrier", "imo": "IMO 9863077", "subject": "Installation schedule for MV Crimson Carrier", "description": "Commissioning on MV Crimson Carrier completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-10 14:00"}, {"ticket_id": "MRL-106945", "created_at": "2026-07-03 15:58", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Vega", "imo": "IMO 9661584", "subject": "Slow crew internet on MV Cobalt Vega", "description": "Dear support team,\n\nCaptain of MV Cobalt Vega asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-04 00:00"}, {"ticket_id": "MRL-106943", "created_at": "2026-07-03 16:14", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Onyx Reef", "imo": "IMO 9414981", "subject": "Question about charges for MT Onyx Reef", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-11 22:00"}, {"ticket_id": "MRL-106940", "created_at": "2026-07-03 17:07", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Atoll", "imo": "IMO 9664914", "subject": "Antenna fault on MV Levante Atoll", "description": "After heavy weather the radome on MV Levante Atoll has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-06 08:00"}, {"ticket_id": "MRL-106951", "created_at": "2026-07-03 21:08", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Crest", "imo": "IMO 9761542", "subject": "Slow crew internet on MV Ostro Crest", "description": "Crew on MV Ostro Crest cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-12 12:00"}, {"ticket_id": "MRL-106964", "created_at": "2026-07-04 00:35", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Equinox Voyager", "imo": "IMO 9100164", "subject": "Slow crew internet on MV Equinox Voyager", "description": "Crew wifi on MV Equinox Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-12 09:00"}, {"ticket_id": "MRL-106967", "created_at": "2026-07-04 04:19", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Harmattan Tide", "imo": "IMO 9754501", "subject": "Sealink Cyber alert on MV Harmattan Tide", "description": "Good day,\n\nMaster of MV Harmattan Tide reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBest regards,\nFleet Ops, Agulhas Current Shipping", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-106958", "created_at": "2026-07-04 04:29", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Cobalt Tide", "imo": "IMO 9760134", "subject": "New build ocnnectivity setup Polarlys Tank AS", "description": "Commissioning on MT Cobalt Tide completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-13 05:00"}, {"ticket_id": "MRL-106970", "created_at": "2026-07-04 06:49", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ivory Vega", "imo": "IMO 9598878", "subject": "MV IVORY VEGA - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "Hello,\n\nWe see repeated link drops on MV Ivory Vega. Modem log shows error E-7738 every few hours. Vessel currently Gibraltar. ETA next port Cape Town.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-05 00:00"}, {"ticket_id": "MRL-106965", "created_at": "2026-07-04 07:36", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Arctic Lagoon", "imo": "IMO 9212254", "subject": "Degraded VSAT performance on MV Arctic Lagoon", "description": "Master on MV Arctic Lagoon (IMO 9212254) reports very slow internet since Hamburg departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-05 00:00"}, {"ticket_id": "MRL-106956", "created_at": "2026-07-04 08:28", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Navigator", "imo": "IMO 9203588", "subject": "Degraded VSAT performance on MV Iron Navigator", "description": "Hello,\n\nPerformance on MV Iron Navigator degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-04 17:00"}, {"ticket_id": "MRL-106961", "created_at": "2026-07-04 11:18", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Harmattan Beacon", "imo": "IMO 9529578", "subject": "Suspicious traffic flagged - MV Harmattan Beacon", "description": "Master of MV Harmattan Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-06 00:00"}, {"ticket_id": "MRL-106963", "created_at": "2026-07-04 13:32", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "URGENT - MV Amber Pioneer offline", "description": "MV Amber Pioneer (IMO 9647708) has no connectivity at all. Antenna status LED red, error E-3792. Vessel in Norwegian Sea. Please call the bridge sat phone.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-04 05:00"}, {"ticket_id": "MRL-106957", "created_at": "2026-07-04 14:55", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Breeze", "imo": "IMO 9435753", "subject": "Credit note request Aegean Meltemi Lines", "description": "We do not recognise line items on the latest invoice for MV Cobalt Breeze. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-05 01:00"}, {"ticket_id": "MRL-106969", "created_at": "2026-07-04 16:49", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Navigator", "imo": "IMO 9594030", "subject": "MV Baltic Navigator: BDU fault code E-8365", "description": "Hi support team,\n\nETO on MV Baltic Navigator reports antenna stuck in azimuth, fault code E-8362. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBest regards,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106968", "created_at": "2026-07-04 17:09", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Pioneer", "imo": "IMO 9454292", "subject": "New build connectivity setup Elbstrom Reederei GmbH", "description": "Good day,\n\nWhen can the install team board MV Ostro Pioneer in Busan? Vessel alongside for 5 days from Monday.\n\nBrgds,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-05 03:00"}, {"ticket_id": "MRL-106966", "created_at": "2026-07-04 18:56", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Tramontane Beacon", "imo": "IMO 9137492", "subject": "No link o nMT Tramontane Beacon since 0400 UTC", "description": "MT Tramontane Beacon (IMO 9137492) has no connectivity at all. Antenna status LED red, error E-4844. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-04 08:00"}, {"ticket_id": "MRL-106960", "created_at": "2026-07-04 20:19", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Meridian Comet", "imo": "IMO 9340049", "subject": "High latency reported by master, MV Meridian Comet", "description": "We see repeated link drops on MV Meridian Comet. Modem log shows error E-2863 every few hours. Vessel currently Baltic Sea. ETA next port Santos.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-10 06:00"}, {"ticket_id": "MRL-106962", "created_at": "2026-07-04 20:28", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Coral Petrel", "imo": "IMO 9227766", "subject": "Crew wifi vouchers not working on MV Coral Petrel", "description": "Dear support team,\n\nCrew wifi on MV Coral Petrel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-11 08:00"}, {"ticket_id": "MRL-106959", "created_at": "2026-07-04 22:04", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Boreal Albatross", "imo": "IMO 9749324", "subject": "Suspend service on MV Boreal Albatross during dry dock", "description": "MV Boreal Albatross goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-13 05:00"}, {"ticket_id": "MRL-106973", "created_at": "2026-07-05 03:02", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "New build connectivity setup Firth of Clyde Carriers", "description": "When can the install team board our vessel in Stavanger? Vessel alongside for 5 days from Monday.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-13 07:00"}, {"ticket_id": "MRL-106974", "created_at": "2026-07-05 03:31", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Amber Rigel", "imo": "IMO 9579652", "subject": "Slowc rew internet on MV Amber Rigel", "description": "Crew wifi on MV Amber Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-12 12:00"}, {"ticket_id": "MRL-106977", "created_at": "2026-07-05 04:16", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Zephyr Horizon", "imo": "IMO 9600310", "subject": "High latency reported by master, MV Zephyr Horizon", "description": "Performance on MV Zephyr Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-06 03:00"}, {"ticket_id": "MRL-106978", "created_at": "2026-07-05 04:32", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "Degraded VSAT performance on MV Harmattan Carrier", "description": "Good day,\n\nWe see repeated link drops on MV Harmattan Carrier. Modem log shows error E-3872 every few hours. Vessel currently Arabian Sea. ETA next port Valletta.\n\nBrgds,\nMarine Superintendent, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-06 19:00"}, {"ticket_id": "MRL-106979", "created_at": "2026-07-05 14:58", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "Suspicious traffic flagged - MV Amber Reef", "description": "Master of MV Amber Reef reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-05 15:00"}, {"ticket_id": "MRL-106972", "created_at": "2026-07-05 18:32", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Levante Albatross", "imo": "IMO 9129299", "subject": "Sealink Cyber alert on MV Levante Albatross", "description": "Master of MV Levante Albatross reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-106975", "created_at": "2026-07-05 18:38", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Meteor", "imo": "IMO 9221657", "subject": "Crew data quota question - MV Nordic Meteor", "description": "Captain of MV Nordic Meteor asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-14 23:00"}, {"ticket_id": "MRL-106976", "created_at": "2026-07-05 19:10", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Nordic Trader", "imo": "IMO 9261554", "subject": "MV Nordic Trader - link keeps dropping since yesterday", "description": "Master on MV Nordic Trader (IMO 9261554) reports very slow internet since Cape Town departure. SNR fluctuating around 4.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-05 11:00"}, {"ticket_id": "MRL-106971", "created_at": "2026-07-05 20:57", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Boreal Carrier", "imo": "IMO 9419278", "subject": "Plan change request for MV Boreal Carrier", "description": "We need the crew welfare package activated on MV Boreal Carrier before next crew change in Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-09 10:00"}, {"ticket_id": "MRL-106987", "created_at": "2026-07-06 02:49", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Tern", "imo": "IMO 9758844", "subject": "Spare part request - MV Austral Tern", "description": "After heavy weather the radome on MV Austral Tern has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-07 01:00"}, {"ticket_id": "MRL-106984", "created_at": "2026-07-06 03:01", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Emerald Rigel", "imo": "IMO 9413652", "subject": "ACTIVATE CREW WIFI PACKAGE ON FV EMERALD RIGEL", "description": "Dear support team,\n\nFV Emerald Rigel goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nThanks and regards,\nTechnical Dept, Lofoten Havfiske AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-12 06:00"}, {"ticket_id": "MRL-106985", "created_at": "2026-07-06 06:51", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Nordic Altair", "imo": "IMO 9114799", "subject": "MV Nordic Altair: slow connection and packet loss", "description": "Master on MV Nordic Altair (IMO 9114799) reports very slow internet since Hamburg departure. SNR fluctuating around 8.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-07 06:00"}, {"ticket_id": "MRL-106982", "created_at": "2026-07-06 09:58", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Ostro Rigel", "imo": "IMO 9538995", "subject": "Suspicious traffic flagged - FV Ostro Rigel", "description": "Cyber dashboard raised alert E-7918 for FV Ostro Rigel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-12 18:00"}, {"ticket_id": "MRL-106981", "created_at": "2026-07-06 12:42", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Cobalt Trader", "imo": "IMO 9766061", "subject": "MV Cobalt Trader: slow connection and packet loss", "description": "Performance on MV Cobalt Trader degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-07 01:00"}, {"ticket_id": "MRL-106980", "created_at": "2026-07-06 17:03", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "Credit note request Thraki Product Tankers", "description": "Requesting a copy of all invoices for the last quarter for Thraki Product Tankers fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-10 17:00"}, {"ticket_id": "MRL-106988", "created_at": "2026-07-06 17:47", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Cobalt Dawn", "imo": "IMO 9458157", "subject": "Invoice query - Aegean Meltemi Lines", "description": "The overage charges for MV Cobalt Dawn look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-08 20:00"}, {"ticket_id": "MRL-106983", "created_at": "2026-07-06 21:30", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Polar Lyra", "imo": "IMO 9465435", "subject": "Slow crew internet on MV Polar Lyra", "description": "Captain of MV Polar Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-12 16:00"}, {"ticket_id": "MRL-106986", "created_at": "2026-07-06 22:06", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "Antenna fault on MV Amber Current", "description": "After heavy weather the radome on MV Amber Current has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-06 21:00"}, {"ticket_id": "MRL-106997", "created_at": "2026-07-07 00:07", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Harmattan Voyager", "imo": "IMO 9211913", "subject": "Sealink Cyber alert on FV Harmattan Voyager", "description": "Master of FV Harmattan Voyager reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-08 00:00"}, {"ticket_id": "MRL-107002", "created_at": "2026-07-07 04:04", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Tramontane Spirit", "imo": "IMO 9509712", "subject": "Contract documents request - Baltic Amber Shipping", "description": "Please send the current signed contract and SLA annex for Baltic Amber Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-15 22:00"}, {"ticket_id": "MRL-106991", "created_at": "2026-07-07 04:44", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Star", "imo": "IMO 9412763", "subject": "Antenna fault on MV Nordic Star", "description": "Good day,\n\nETO on MV Nordic Star reports antenna stuck in azimuth, fault code E-2355. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nBrgds,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-08 21:00"}, {"ticket_id": "MRL-106998", "created_at": "2026-07-07 04:50", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "", "imo": "", "subject": "Credit note request Cantábrico Naviera SA", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-09 00:00"}, {"ticket_id": "MRL-106989", "created_at": "2026-07-07 05:02", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Silver Dawn", "imo": "IMO 9365752", "subject": "Installation schedule for MV Silver Dawn", "description": "When can the install team board MV Silver Dawn in Aberdeen? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-09 17:00"}, {"ticket_id": "MRL-106993", "created_at": "2026-07-07 05:29", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Harmattan Wave", "imo": "IMO 9558828", "subject": "Phishing attempt reported by MV Harmattan Wave crew", "description": "Hello,\n\nCyber dashboard raised alert E-3296 for MV Harmattan Wave: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nThanks and regards,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-08 20:00"}, {"ticket_id": "MRL-107006", "created_at": "2026-07-07 08:07", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Mistral Petrel", "imo": "IMO 9407055", "subject": "MV Mistral Petrel: complete loss of connectivity", "description": "Complete outage on MV Mistral Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-07 02:00"}, {"ticket_id": "MRL-107005", "created_at": "2026-07-07 08:47", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Iron Rigel", "imo": "IMO 9806720", "subject": "MV IRON RIGEL: COMPLETE LOSS OF CONNECTIVITY", "description": "Complete outage on MV Iron Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-07 10:00"}, {"ticket_id": "MRL-107001", "created_at": "2026-07-07 09:53", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Tide", "imo": "IMO 9571698", "subject": "Credit note request Gascogne Gaz Maritime", "description": "Requesting a copy of all invoices for the last quarter for Gascogne Gaz Maritime fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-11 14:00"}, {"ticket_id": "MRL-106995", "created_at": "2026-07-07 10:33", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Iron Dawn", "imo": "IMO 9256858", "subject": "Question about charges for MV Iron Dawn", "description": "Hello,\n\nThe overage charges for MV Iron Dawn look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nFleet Ops, Nordhav Offshore AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-16 11:00"}, {"ticket_id": "MRL-107000", "created_at": "2026-07-07 11:59", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Baltic Atoll", "imo": "IMO 9651010", "subject": "Contract documents request - Baltic Amber Shipping", "description": "Please send the current signed contract and SLA annex for Baltic Amber Shipping, we cannot locate our copy.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-106992", "created_at": "2026-07-07 17:43", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Boreal Vega", "imo": "IMO 9859002", "subject": "Commissioning report pending - FV Boreal Vega", "description": "When can the install team board FV Boreal Vega in Colombo? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-16 22:00"}, {"ticket_id": "MRL-107004", "created_at": "2026-07-07 19:17", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Austral Lagoon", "imo": "IMO 9297462", "subject": "High latency reported by master, MV Austral Lagoon", "description": "We see repeated link drops on MV Austral Lagoon. Modem log shows error E-7040 every few hours. Vessel currently South China Sea. ETA next port Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-16 10:00"}, {"ticket_id": "MRL-106994", "created_at": "2026-07-07 19:25", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "Plan change request for MV Kystfjord Atlas", "description": "MV Kystfjord Atlas goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-15 12:00"}, {"ticket_id": "MRL-106990", "created_at": "2026-07-07 19:39", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Mistral Comet", "imo": "IMO 9500431", "subject": "Plan change request for MV Mistral Comet", "description": "We need the crew welfare package activated on MV Mistral Comet before next crew change in Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-14 08:00"}, {"ticket_id": "MRL-106999", "created_at": "2026-07-07 20:13", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "Crew data quota question - our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-12 15:00"}, {"ticket_id": "MRL-106996", "created_at": "2026-07-07 22:52", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Levante Crest", "imo": "IMO 9849801", "subject": "Phishing attempt reported by FV Levante Crest crew", "description": "Cyber dashboard raised alert E-3213 for FV Levante Crest: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-08 05:00"}, {"ticket_id": "MRL-107003", "created_at": "2026-07-07 23:03", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Coral Meteor", "imo": "IMO 9873773", "subject": "Suspend service on MV Coral Meteor during dry dock", "description": "We need the crew welfare package activated on MV Coral Meteor before next crew change in Colombo.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-09 02:00"}, {"ticket_id": "MRL-107007", "created_at": "2026-07-08 03:51", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Trader", "imo": "IMO 9425394", "subject": "Commissioning report pending - MV Austral Trader", "description": "Commissioning on MV Austral Trader completed last week but we never received the report. Please send.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-09 09:00"}, {"ticket_id": "MRL-107014", "created_at": "2026-07-08 04:57", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Lyra", "imo": "IMO 9326823", "subject": "Invoice query - Botnia Ice Class Oy", "description": "The overage charges for MV Mistral Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-12 03:00"}, {"ticket_id": "MRL-107580", "created_at": "2026-07-08 05:04", "channel": "NOC-auto", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "URGENT - MV Coral Wave offline", "description": "Complete outage on MV Coral Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-08 06:05"}, {"ticket_id": "MRL-107020", "created_at": "2026-07-08 06:12", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "INSTALLATION SCHEDULE FOR OUR VESSEL", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-02. Need a quote and install slot for the standard stack.\n\nBrgds,\nFleet Ops, Kattegat Container Line", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107569", "created_at": "2026-07-08 06:17", "channel": "NOC-auto", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "No link on MT Aurora Orion since 0400 UTC", "description": "Complete outage on MT Aurora Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 09:55"}, {"ticket_id": "MRL-107627", "created_at": "2026-07-08 06:49", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "MV Harmattan Falcon: complete loss of connectivity", "description": "MV Harmattan Falcon (IMO 9275622) has no connectivity at all. Antenna status LED red, error E-3714. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 12:01"}, {"ticket_id": "MRL-107018", "created_at": "2026-07-08 06:53", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Altair", "imo": "IMO 9210919", "subject": "Plan change request for MV Solstice Altair", "description": "Please upgrade MV Solstice Altair to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-14 05:00"}, {"ticket_id": "MRL-107691", "created_at": "2026-07-08 08:25", "channel": "NOC-auto", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "MV Arctic Current: complete loss of connectivity", "description": "MV Arctic Current (IMO 9484455) has no connectivity at all. Antenna status LED red, error E-2459. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 05:48"}, {"ticket_id": "MRL-107642", "created_at": "2026-07-08 08:31", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "NO LINK ON MV BALTIC TRADER SINCE 0400 UTC", "description": "Dear support team,\n\nMV Baltic Trader (IMO 9458092) has no connectivity at all. Antenna status LED red, error E-4982. Vessel in Red Sea. Please call the bridge sat phone.\n\nBest regards,\nMarine Superintendent, Cantábrico Naviera SA", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 10:22"}, {"ticket_id": "MRL-107012", "created_at": "2026-07-08 09:48", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Onyx Vega", "imo": "IMO 9417684", "subject": "Antenna fault on MV Onyx Vega", "description": "ETO on MV Onyx Vega reports antenna stuck in azimuth, fault code E-6969. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-16 22:00"}, {"ticket_id": "MRL-107686", "created_at": "2026-07-08 10:06", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "URGENT - MT Polar Lagoon offline", "description": "Dear support team,\n\nComplete outage on MT Polar Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nMarine Superintendent, Thraki Product Tankers", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-08 06:39"}, {"ticket_id": "MRL-107658", "created_at": "2026-07-08 10:07", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Rigel", "imo": "IMO 9776432", "subject": "URGENT - MV Aurora Rigel offline", "description": "Hello,\n\nComplete outage on MV Aurora Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nDPA, Firth of Clyde Carriers", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 10:19"}, {"ticket_id": "MRL-107008", "created_at": "2026-07-08 12:27", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Albatross", "imo": "IMO 9778870", "subject": "Sealink Cyber alert on MV Austral Albatross", "description": "Dear support team,\n\nMaster of MV Austral Albatross reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nBrgds,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-09 04:00"}, {"ticket_id": "MRL-107599", "created_at": "2026-07-08 13:15", "channel": "NOC-auto", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Zephyr Guardian", "imo": "IMO 9110107", "subject": "No link on MV Zephyr Guardian since 0400 UTC", "description": "Complete outage on MV Zephyr Guardian. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 18:28"}, {"ticket_id": "MRL-107630", "created_at": "2026-07-08 13:25", "channel": "NOC-auto", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Azure Dawn", "imo": "IMO 9179440", "subject": "MT Azure Dawn: complete loss of connectivity", "description": "Complete outage on MT Azure Dawn. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 21:24"}, {"ticket_id": "MRL-107578", "created_at": "2026-07-08 14:14", "channel": "NOC-auto", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "URGENT - MV Harmattan Meteor offline", "description": "MV Harmattan Meteor (IMO 9368168) has no connectivity at all. Antenna status LED red, error E-6791. Vessel in Suez Canal. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 12:38"}, {"ticket_id": "MRL-107680", "created_at": "2026-07-08 14:35", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "MT Levante Orion: complete loss of connectivity", "description": "Good day,\n\nComplete outage on MT Levante Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nFleet Ops, Thraki Product Tankers", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-08 21:39"}, {"ticket_id": "MRL-107017", "created_at": "2026-07-08 15:02", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "MV Equinox Atoll: BDU fault code E-7771", "description": "ETO on MV Equinox Atoll reports antenna stuck in azimuth, fault code E-4900. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-16 09:00"}, {"ticket_id": "MRL-107651", "created_at": "2026-07-08 15:09", "channel": "NOC-auto", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "URGENT - MV Austral Petrel offline", "description": "MV Austral Petrel (IMO 9156577) has no connectivity at all. Antenna status LED red, error E-7035. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 09:00"}, {"ticket_id": "MRL-107011", "created_at": "2026-07-08 15:32", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sapphire Star", "imo": "IMO 9354143", "subject": "Invoice query - Delta Maas Shipping BV", "description": "Hi support team,\n\nWe do not recognise line items on the latest invoice for MV Sapphire Star. Can you send a breakdown per service? Regards, Accounts team, Delta Maas Shipping BV.\n\nBrgds,\nDPA, Delta Maas Shipping BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-10 02:00"}, {"ticket_id": "MRL-107622", "created_at": "2026-07-08 15:34", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "URGENT - MV Cobalt Horizon offline", "description": "Hi support team,\n\nComplete outage on MV Cobalt Horizon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 17:34"}, {"ticket_id": "MRL-107010", "created_at": "2026-07-08 16:42", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Tern", "imo": "IMO 9564865", "subject": "Antenna fault on MV Baltic Tern", "description": "ETO on MV Baltic Tern reports antenna stuck in azimuth, fault code E-2670. Manual repointing works temporarily. Requesting service visit in Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-09 13:00"}, {"ticket_id": "MRL-107590", "created_at": "2026-07-08 17:12", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Austral Falcon", "imo": "IMO 9207417", "subject": "No link on MV Austral Falcon since 0400 UTC", "description": "MV Austral Falcon (IMO 9207417) has no connectivity at all. Antenna status LED red, error E-5413. Vessel in Suez Canal. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-08 12:39"}, {"ticket_id": "MRL-107610", "created_at": "2026-07-08 17:14", "channel": "NOC-auto", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Reef", "imo": "IMO 9240768", "subject": "URGENT - MV Scarlet Reef offline", "description": "Complete outage on MV Scarlet Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-08 17:30"}, {"ticket_id": "MRL-107621", "created_at": "2026-07-08 17:41", "channel": "NOC-auto", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "URGENT - MV Cobalt Horizon offline", "description": "MV Cobalt Horizon (IMO 9365855) has no connectivity at all. Antenna status LED red, error E-8087. Vessel in Suez Canal. Please call the bridge sat phone.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-08 16:34"}, {"ticket_id": "MRL-107588", "created_at": "2026-07-08 18:06", "channel": "NOC-auto", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Austral Falcon", "imo": "IMO 9207417", "subject": "No lnik on MV Austral Falcon since 0400 UTC", "description": "Complete outage on MV Austral Falcon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 11:55"}, {"ticket_id": "MRL-107656", "created_at": "2026-07-08 18:15", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Rigel", "imo": "IMO 9776432", "subject": "No link on MV Aurora Rigel since 0400 UTC", "description": "MV Aurora Rigel (IMO 9776432) has no connectivity at all. Antenna status LED red, error E-1745. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 00:49"}, {"ticket_id": "MRL-107022", "created_at": "2026-07-08 18:19", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Equinox Reef", "imo": "IMO 9283136", "subject": "Commissioning report pending - MT Equinox Reef", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.\n\nBrgds,\nMarine Superintendent, Polarlys Tank AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-11 16:00"}, {"ticket_id": "MRL-107598", "created_at": "2026-07-08 18:27", "channel": "NOC-auto", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Zephyr Guardian", "imo": "IMO 9110107", "subject": "URGENT - MV Zephyr Guardian offline", "description": "MV Zephyr Guardian (IMO 9110107) has no connectivity at all. Antenna status LED red, error E-2977. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 21:42"}, {"ticket_id": "MRL-107611", "created_at": "2026-07-08 19:00", "channel": "NOC-auto", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Reef", "imo": "IMO 9240768", "subject": "MV Scarlet Reef: complete loss of connectivity", "description": "MV Scarlet Reef (IMO 9240768) has no connectivity at all. Antenna status LED red, error E-8898. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-08 14:58"}, {"ticket_id": "MRL-107021", "created_at": "2026-07-08 19:11", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Tide", "imo": "IMO 9108609", "subject": "Invoice query - Delta Maas Shipping BV", "description": "Requesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-14 20:00"}, {"ticket_id": "MRL-107606", "created_at": "2026-07-08 19:20", "channel": "NOC-auto", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Crest", "imo": "IMO 9288631", "subject": "URGENT - MV Crimson Crest offline", "description": "MV Crimson Crest (IMO 9288631) has no connectivity at all. Antenna status LED red, error E-6244. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 12:01"}, {"ticket_id": "MRL-107593", "created_at": "2026-07-08 19:38", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "No link on MT Nordic Beacon since 0400 UTC", "description": "Complete outage on MT Nordic Beacon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 17:33"}, {"ticket_id": "MRL-107009", "created_at": "2026-07-08 20:51", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Tern", "imo": "IMO 9758844", "subject": "Credit note request Adriatic Sun Ferries", "description": "The overage charges for MV Austral Tern look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-15 07:00"}, {"ticket_id": "MRL-107594", "created_at": "2026-07-08 20:54", "channel": "NOC-auto", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Ivory Dawn", "imo": "IMO 9100530", "subject": "MV Ivory Dawn: complete loss of connectivity", "description": "Complete outage on MV Ivory Dawn. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-08 13:18"}, {"ticket_id": "MRL-107013", "created_at": "2026-07-08 20:56", "channel": "portal", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Onyx Pioneer", "imo": "IMO 9216183", "subject": "Spare part request - MV Onyx Pioneer", "description": "Below-deck unit on MV Onyx Pioneer rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-08 07:00"}, {"ticket_id": "MRL-107701", "created_at": "2026-07-08 21:35", "channel": "NOC-auto", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "URGENT - MT Baltic Reef offline", "description": "MT Baltic Reef (IMO 9299800) has no connectivity at all. Antenna status LED red, error E-3991. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 14:15"}, {"ticket_id": "MRL-107016", "created_at": "2026-07-08 21:45", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Reef", "imo": "IMO 9378008", "subject": "Crew wifi vouchers not working on MV Meridian Reef", "description": "Crew on MV Meridian Reef cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-15 11:00"}, {"ticket_id": "MRL-107572", "created_at": "2026-07-08 21:49", "channel": "NOC-auto", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "NO LINK ON MT SOLSTICE NAVIGATOR SINCE 0400 UTC", "description": "Complete outage on MT Solstice Navigator. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 14:57"}, {"ticket_id": "MRL-107584", "created_at": "2026-07-08 22:15", "channel": "NOC-auto", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "No link on MV Tramontane Tern since 0400 UTC", "description": "MV Tramontane Tern (IMO 9441752) has no connectivity at all. Antenna status LED red, error E-8941. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 05:16"}, {"ticket_id": "MRL-107661", "created_at": "2026-07-08 22:53", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Boreal Albatross", "imo": "IMO 9749324", "subject": "MV Boreal Albatross: complete loss of connectivity", "description": "MV Boreal Albatross (IMO 9749324) has no connectivity at all. Antenna status LED red, error E-8588. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-08 07:38"}, {"ticket_id": "MRL-107695", "created_at": "2026-07-08 23:08", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Sapphire Beacon", "imo": "IMO 9189873", "subject": "URGENT - MV Sapphire Beacon offline", "description": "Hello,\n\nMV Sapphire Beacon (IMO 9189873) has no connectivity at all. Antenna status LED red, error E-9614. Vessel in Red Sea. Please call the bridge sat phone.\n\nBrgds,\nDPA, Göta Älv Shortsea AB", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 04:14"}, {"ticket_id": "MRL-107585", "created_at": "2026-07-08 23:27", "channel": "NOC-auto", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "MV Tramontane Tern: complete loss of connectivity", "description": "MV Tramontane Tern (IMO 9441752) has no connectivity at all. Antenna status LED red, error E-7608. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 18:20"}, {"ticket_id": "MRL-107015", "created_at": "2026-07-08 23:28", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Azure Dawn", "imo": "IMO 9179440", "subject": "MT Azure Dawn: BDU fault ocde E-1426", "description": "Below-deck unit on MT Azure Dawn rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-08 06:00"}, {"ticket_id": "MRL-107637", "created_at": "2026-07-08 23:30", "channel": "NOC-auto", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Onyx Vega", "imo": "IMO 9417684", "subject": "URGENT - MV Onyx Vega offline", "description": "Complete outage on MV Onyx Vega. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 22:48"}, {"ticket_id": "MRL-107019", "created_at": "2026-07-08 23:32", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Navigator", "imo": "IMO 9594030", "subject": "Plan change request for MV Baltic Navigator", "description": "Please upgrade MV Baltic Navigator to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-16 12:00"}, {"ticket_id": "MRL-107694", "created_at": "2026-07-09 00:02", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "URGENT - MV Mistral Tern offline", "description": "MV Mistral Tern (IMO 9241889) has no connectivity at all. Antenna status LED red, error E-6670. Vessel in Suez Canal. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 03:02"}, {"ticket_id": "MRL-107032", "created_at": "2026-07-09 00:23", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Horizon", "imo": "IMO 9212242", "subject": "MT Baltic Horizon: BDU fault code E-7326", "description": "After heavy weather the radome on MT Baltic Horizon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107566", "created_at": "2026-07-09 00:30", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Carrier", "imo": "IMO 9845130", "subject": "MT SILVER CARRIER: COMPLETE LOSS OF CONNECTIVITY", "description": "Dear support team,\n\nMT Silver Carrier (IMO 9845130) has no connectivity at all. Antenna status LED red, error E-3162. Vessel in Red Sea. Please call the bridge sat phone.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-09 01:05"}, {"ticket_id": "MRL-107655", "created_at": "2026-07-09 00:35", "channel": "NOC-auto", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Rigel", "imo": "IMO 9776432", "subject": "MV Aurora Rigel: complete loss of connectivity", "description": "Complete outage on MV Aurora Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-08 23:49"}, {"ticket_id": "MRL-107712", "created_at": "2026-07-09 01:09", "channel": "NOC-auto", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "No link on MV Onyx Lagoon since 0400 UTC", "description": "Complete outage on MV Onyx Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 13:15"}, {"ticket_id": "MRL-107568", "created_at": "2026-07-09 02:17", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "MT AURORA ORION: COMPLETE LOSS OF CONNECTIVITY", "description": "MT Aurora Orion (IMO 9403499) has no connectivity at all. Antenna status LED red, error E-3657. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-08 21:36"}, {"ticket_id": "MRL-107640", "created_at": "2026-07-09 02:17", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "MV Baltic Trader: complete loss of connectivity", "description": "MV Baltic Trader (IMO 9458092) has no connectivity at all. Antenna status LED red, error E-3306. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 15:43"}, {"ticket_id": "MRL-107581", "created_at": "2026-07-09 02:35", "channel": "NOC-auto", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "No link on MV Coral Wave since 0400 UTC", "description": "Complete outage on MV Coral Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 06:57"}, {"ticket_id": "MRL-107733", "created_at": "2026-07-09 03:07", "channel": "NOC-auto", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "MV Baltic Rigel: complete loss of connectivity", "description": "Complete outage on MV Baltic Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 07:10"}, {"ticket_id": "MRL-107035", "created_at": "2026-07-09 03:16", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Carrier", "imo": "IMO 9415507", "subject": "MV Azure Carrier: complete loss of connectivity", "description": "Complete outage on MV Azure Carrier. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-09 03:00"}, {"ticket_id": "MRL-107720", "created_at": "2026-07-09 03:56", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "No link on MV Azure Pioneer since 0400 UTC", "description": "MV Azure Pioneer (IMO 9571404) has no connectivity at all. Antenna status LED red, error E-5752. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-08 22:06"}, {"ticket_id": "MRL-107609", "created_at": "2026-07-09 04:14", "channel": "NOC-auto", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Crest", "imo": "IMO 9288631", "subject": "URGENT - MV Crimson Crest offline", "description": "Complete outage on MV Crimson Crest. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 17:55"}, {"ticket_id": "MRL-107036", "created_at": "2026-07-09 04:46", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "SPARE PART REQUEST - MV SILVER METEOR", "description": "ETO on MV Silver Meteor reports antenna stuck in azimuth, fault code E-3993. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-10 04:00"}, {"ticket_id": "MRL-107033", "created_at": "2026-07-09 04:54", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "Crew wifi vouchers not working on MV Golden Falcon", "description": "Crew wifi on MV Golden Falcon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-14 18:00"}, {"ticket_id": "MRL-107034", "created_at": "2026-07-09 05:02", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Albatross", "imo": "IMO 9360805", "subject": "MV Harmattan Albatross: BDU fault code E-7506", "description": "Below-deck unit on MV Harmattan Albatross rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-10 23:00"}, {"ticket_id": "MRL-107648", "created_at": "2026-07-09 05:34", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "MV AUSTRAL PETREL: COMPLETE LOSS OF CONNECTIVITY", "description": "MV Austral Petrel (IMO 9156577) has no connectivity at all. Antenna status LED red, error E-1972. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 11:04"}, {"ticket_id": "MRL-107706", "created_at": "2026-07-09 05:53", "channel": "NOC-auto", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "URGENT - MT Mistral Voyager offline", "description": "MT Mistral Voyager (IMO 9424871) has no connectivity at all. Antenna status LED red, error E-9349. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 03:16"}, {"ticket_id": "MRL-107638", "created_at": "2026-07-09 06:55", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Onyx Vega", "imo": "IMO 9417684", "subject": "MV Onyx Vega: comlpete loss of connectivity", "description": "Complete outage on MV Onyx Vega. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 15:57"}, {"ticket_id": "MRL-107600", "created_at": "2026-07-09 07:58", "channel": "NOC-auto", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Zephyr Guardian", "imo": "IMO 9110107", "subject": "MV Zephyr Guardian: complete loss of connectivity", "description": "MV Zephyr Guardian (IMO 9110107) has no connectivity at all. Antenna status LED red, error E-1480. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-08 15:42"}, {"ticket_id": "MRL-107027", "created_at": "2026-07-09 08:14", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-3659", "description": "After heavy weather the radome on our vessel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-10 19:00"}, {"ticket_id": "MRL-107663", "created_at": "2026-07-09 09:00", "channel": "NOC-auto", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sirocco Reef", "imo": "IMO 9451094", "subject": "URGENT - MV Sirocco Reef offline", "description": "Complete outage on MV Sirocco Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-08 14:42"}, {"ticket_id": "MRL-107735", "created_at": "2026-07-09 09:02", "channel": "NOC-auto", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "No link on MV Amber Reef since 0400 UTC", "description": "MV Amber Reef (IMO 9145437) has no connectivity at all. Antenna status LED red, error E-4541. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-09 07:51"}, {"ticket_id": "MRL-107570", "created_at": "2026-07-09 09:58", "channel": "NOC-auto", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Orion", "imo": "IMO 9403499", "subject": "No link on MT Aurora Orion since 0400 UTC", "description": "MT Aurora Orion (IMO 9403499) has no connectivity at all. Antenna status LED red, error E-1796. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 07:04"}, {"ticket_id": "MRL-107675", "created_at": "2026-07-09 10:06", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Sapphire Comet", "imo": "IMO 9136840", "subject": "MT SAPPHIRE COMET: COMPLETE LOSS OF CONNECTIVITY", "description": "Complete outage on MT Sapphire Comet. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 13:55"}, {"ticket_id": "MRL-107628", "created_at": "2026-07-09 10:21", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "URGENT - MV Harmattan Falcon offline", "description": "Hi support team,\n\nMV Harmattan Falcon (IMO 9275622) has no connectivity at all. Antenna status LED red, error E-5835. Vessel in Red Sea. Please call the bridge sat phone.\n\nThanks and regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 07:11"}, {"ticket_id": "MRL-107031", "created_at": "2026-07-09 11:41", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Sapphire Altair", "imo": "IMO 9131280", "subject": "Suspend service on MV Sapphire Altair during dry dock", "description": "MV Sapphire Altair goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-10 22:00"}, {"ticket_id": "MRL-107731", "created_at": "2026-07-09 11:41", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "URGENT - MV Baltic Rigel offline", "description": "Complete outage on MV Baltic Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 09:31"}, {"ticket_id": "MRL-107704", "created_at": "2026-07-09 11:51", "channel": "NOC-auto", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "URGENT - MT Mistral Voyager offline", "description": "MT Mistral Voyager (IMO 9424871) has no connectivity at all. Antenna status LED red, error E-1740. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-09 06:02"}, {"ticket_id": "MRL-107707", "created_at": "2026-07-09 11:52", "channel": "NOC-auto", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Golden Petrel", "imo": "IMO 9734604", "subject": "No link on MT Golden Petrel since 0400 UTC", "description": "MT Golden Petrel (IMO 9734604) has no connectivity at all. Antenna status LED red, error E-1300. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 09:22"}, {"ticket_id": "MRL-107596", "created_at": "2026-07-09 12:15", "channel": "NOC-auto", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Ivory Dawn", "imo": "IMO 9100530", "subject": "MV Ivory Dawn: complete loss of connectivity", "description": "Complete outage on MV Ivory Dawn. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 23:16"}, {"ticket_id": "MRL-107574", "created_at": "2026-07-09 12:18", "channel": "NOC-auto", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "URGENT - MT Solstice Navigator offline", "description": "MT Solstice Navigator (IMO 9426817) has no connectivity at all. Antenna status LED red, error E-3531. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-09 01:45"}, {"ticket_id": "MRL-107747", "created_at": "2026-07-09 12:48", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Azure Beacon", "imo": "IMO 9225500", "subject": "Question about charges for MV Azure Beacon", "description": "Requesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-16 00:00"}, {"ticket_id": "MRL-107577", "created_at": "2026-07-09 12:49", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Voyager", "imo": "IMO 9322994", "subject": "MV Iron Voyager: complete loss of connectivity", "description": "MV Iron Voyager (IMO 9322994) has no connectivity at all. Antenna status LED red, error E-5867. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 21:31"}, {"ticket_id": "MRL-107565", "created_at": "2026-07-09 13:23", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Carrier", "imo": "IMO 9845130", "subject": "MT Silver Carrier: complete loss of connectivity", "description": "Dear support team,\n\nComplete outage on MT Silver Carrier. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 02:54"}, {"ticket_id": "MRL-107672", "created_at": "2026-07-09 13:28", "channel": "NOC-auto", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "URGENT - MT Iron Guardian offline", "description": "Complete outage on MT Iron Guardian. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-08 20:41"}, {"ticket_id": "MRL-107732", "created_at": "2026-07-09 13:33", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "URGENT - MV Baltic Rigel offline", "description": "Complete outage on MV Baltic Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 02:49"}, {"ticket_id": "MRL-107700", "created_at": "2026-07-09 13:40", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "No link on M TBaltic Reef since 0400 UTC", "description": "MT Baltic Reef (IMO 9299800) has no connectivity at all. Antenna status LED red, error E-6845. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 13:51"}, {"ticket_id": "MRL-107685", "created_at": "2026-07-09 13:55", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "URGENT - MT POLAR LAGOON OFFLINE", "description": "MT Polar Lagoon (IMO 9836830) has no connectivity at all. Antenna status LED red, error E-1714. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 09:47"}, {"ticket_id": "MRL-107597", "created_at": "2026-07-09 14:14", "channel": "NOC-auto", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Ivory Dawn", "imo": "IMO 9100530", "subject": "No link on MV Ivory Dawn since 0400 UTC", "description": "MV Ivory Dawn (IMO 9100530) has no connectivity at all. Antenna status LED red, error E-6515. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 15:37"}, {"ticket_id": "MRL-107657", "created_at": "2026-07-09 14:34", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Rigel", "imo": "IMO 9776432", "subject": "No link on MV Aurora Rigel since 0400 UTC", "description": "Hi support team,\n\nMV Aurora Rigel (IMO 9776432) has no connectivity at all. Antenna status LED red, error E-9142. Vessel in Red Sea. Please call the bridge sat phone.\n\nThanks and regards,\nDPA, Firth of Clyde Carriers", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 06:11"}, {"ticket_id": "MRL-107589", "created_at": "2026-07-09 14:40", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Austral Falcon", "imo": "IMO 9207417", "subject": "URGENT - MV Austral Falcon offline", "description": "MV Austral Falcon (IMO 9207417) has no connectivity at all. Antenna status LED red, error E-1276. Vessel in Suez Canal. Please call the bridge sat phone.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-09 12:22"}, {"ticket_id": "MRL-107624", "created_at": "2026-07-09 15:12", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "URGENT - MV Equinox Dawn offline", "description": "Complete outage on MV Equinox Dawn. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-08 19:59"}, {"ticket_id": "MRL-107670", "created_at": "2026-07-09 15:37", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "URGENT - MV Arctic Albatross offline", "description": "Complete outage on MV Arctic Albatross. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-09 17:40"}, {"ticket_id": "MRL-107671", "created_at": "2026-07-09 15:38", "channel": "NOC-auto", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "MT Iron Guardian: complete loss of connectivity", "description": "Complete outage on MT Iron Guardian. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 00:38"}, {"ticket_id": "MRL-107659", "created_at": "2026-07-09 15:47", "channel": "NOC-auto", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Boreal Albatross", "imo": "IMO 9749324", "subject": "URGENT - MV Boreal Albatrsos offline", "description": "MV Boreal Albatross (IMO 9749324) has no connectivity at all. Antenna status LED red, error E-7948. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 13:27"}, {"ticket_id": "MRL-107736", "created_at": "2026-07-09 16:12", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "URGENT - MV Amber Reef offline", "description": "Complete outage on MV Amber Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 04:26"}, {"ticket_id": "MRL-107666", "created_at": "2026-07-09 16:30", "channel": "NOC-auto", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "MV Azure Breeze: complete loss of connectivity", "description": "MV Azure Breeze (IMO 9104433) has no connectivity at all. Antenna status LED red, error E-4060. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 02:48"}, {"ticket_id": "MRL-107693", "created_at": "2026-07-09 16:32", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "No link on MV Mistral Tern since 0400 UTC", "description": "MV Mistral Tern (IMO 9241889) has no connectivity at all. Antenna status LED red, error E-4330. Vessel in Suez Canal. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-08 21:45"}, {"ticket_id": "MRL-107613", "created_at": "2026-07-09 16:47", "channel": "NOC-auto", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Reef", "imo": "IMO 9240768", "subject": "MV Scarlet Reef: complete loss of connectivity", "description": "MV Scarlet Reef (IMO 9240768) has no connectivity at all. Antenna status LED red, error E-7475. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 02:29"}, {"ticket_id": "MRL-107644", "created_at": "2026-07-09 16:57", "channel": "NOC-auto", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Mistral Wave", "imo": "IMO 9325659", "subject": "MV Mistral Wave: complete loss of connectivity", "description": "Complete outage on MV Mistral Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-09 01:26"}, {"ticket_id": "MRL-107025", "created_at": "2026-07-09 17:05", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Navigator", "imo": "IMO 9373967", "subject": "Slow crew internet on MV Scarlet Navigator", "description": "Hello,\n\nCrew wifi on MV Scarlet Navigator unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-16 16:00"}, {"ticket_id": "MRL-107602", "created_at": "2026-07-09 17:41", "channel": "NOC-auto", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "URGENT - MV Coral Vega offline", "description": "Complete outage on MV Coral Vega. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 09:19"}, {"ticket_id": "MRL-107697", "created_at": "2026-07-09 18:02", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "MV Aurora Wave: complete loss of connectivity", "description": "Hi support team,\n\nComplete outage on MV Aurora Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nTechnical Dept, Göta Älv Shortsea AB", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 17:25"}, {"ticket_id": "MRL-107633", "created_at": "2026-07-09 18:04", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Azure Dawn", "imo": "IMO 9179440", "subject": "MT AZURE DAWN: COMPLETE LOSS OF CONNECTIVITY", "description": "Good day,\n\nMT Azure Dawn (IMO 9179440) has no connectivity at all. Antenna status LED red, error E-9271. Vessel in Red Sea. Please call the bridge sat phone.\n\nBrgds,\nDPA, Gascogne Gaz Maritime", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-09 06:11"}, {"ticket_id": "MRL-107725", "created_at": "2026-07-09 18:26", "channel": "NOC-auto", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Ostro Altair", "imo": "IMO 9567465", "subject": "MV Ostro Altair: complete loss of connectivity", "description": "MV Ostro Altair (IMO 9567465) has no connectivity at all. Antenna status LED red, error E-3785. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 21:27"}, {"ticket_id": "MRL-107030", "created_at": "2026-07-09 18:28", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "Suspicious traffic flagged - MV Sapphire Lagoon", "description": "Cyber dashboard raised alert E-1855 for MV Sapphire Lagoon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-09 08:00"}, {"ticket_id": "MRL-107664", "created_at": "2026-07-09 18:46", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "URGENT - MV Azure Breeze offline", "description": "Complete outage on MV Azure Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-09 15:40"}, {"ticket_id": "MRL-107715", "created_at": "2026-07-09 18:59", "channel": "NOC-auto", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Trader", "imo": "IMO 9546320", "subject": "URGENT - MV Polar Trader offline", "description": "Complete outage on MV Polar Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 08:07"}, {"ticket_id": "MRL-107683", "created_at": "2026-07-09 19:02", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "MT Polar Lagoon: complete loss of connectivity", "description": "MT Polar Lagoon (IMO 9836830) has no connectivity at all. Antenna status LED red, error E-5090. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-09 09:07"}, {"ticket_id": "MRL-107702", "created_at": "2026-07-09 19:02", "channel": "NOC-auto", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "No link on MT Baltic Reef since 0400 UTC", "description": "Complete outage on MT Baltic Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 15:21"}, {"ticket_id": "MRL-107576", "created_at": "2026-07-09 19:17", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Voyager", "imo": "IMO 9322994", "subject": "No link on MV Iron Voyager since 0400 UTC", "description": "MV Iron Voyager (IMO 9322994) has no connectivity at all. Antenna status LED red, error E-2282. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-09 18:23"}, {"ticket_id": "MRL-107641", "created_at": "2026-07-09 19:20", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "No link on MV Baltic Trader since 0400 UTC", "description": "Complete outage on MV Baltic Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 04:54"}, {"ticket_id": "MRL-107615", "created_at": "2026-07-09 19:25", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "URGENT - MV Iron Current offline", "description": "Complete outage on MV Iron Current. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 03:18"}, {"ticket_id": "MRL-107711", "created_at": "2026-07-09 19:26", "channel": "NOC-auto", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "URGENT - MV Onyx Lagoon offline", "description": "Complete outage on MV Onyx Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 02:53"}, {"ticket_id": "MRL-107582", "created_at": "2026-07-09 19:29", "channel": "NOC-auto", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Wave", "imo": "IMO 9522764", "subject": "MV Coral Wave: complete loss of connectivity", "description": "Complete outage on MV Coral Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-09 01:54"}, {"ticket_id": "MRL-107660", "created_at": "2026-07-09 20:36", "channel": "NOC-auto", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Boreal Albatross", "imo": "IMO 9749324", "subject": "URGENT - MV Boreal Albatross offline", "description": "Complete outage on MV Boreal Albatross. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 16:25"}, {"ticket_id": "MRL-107634", "created_at": "2026-07-09 21:16", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Solstice Crest", "imo": "IMO 9185700", "subject": "NO LINK ON MV SOLSTICE CREST SINCE 0400 UTC", "description": "MV Solstice Crest (IMO 9185700) has no connectivity at all. Antenna status LED red, error E-9834. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 17:17"}, {"ticket_id": "MRL-107029", "created_at": "2026-07-09 21:19", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Falcon", "imo": "IMO 9541930", "subject": "SPARE PART REQUEST - MV MERIDIAN FALCON", "description": "Hello,\n\nETO on MV Meridian Falcon reports antenna stuck in azimuth, fault code E-2459. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBrgds,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-15 23:00"}, {"ticket_id": "MRL-107024", "created_at": "2026-07-09 21:23", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Coral Orion", "imo": "IMO 9154218", "subject": "Contract documents request - Cantábrico Naviera SA", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Cantábrico Naviera SA, we cannot locate our copy.\n\nBrgds,\nDPA, Cantábrico Naviera SA", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107587", "created_at": "2026-07-09 21:27", "channel": "NOC-auto", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Meridian Tern", "imo": "IMO 9691307", "subject": "URGENT - MV Meridian Tern offline", "description": "Complete outage on MV Meridian Tern. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 20:41"}, {"ticket_id": "MRL-107591", "created_at": "2026-07-09 21:38", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Austral Falcon", "imo": "IMO 9207417", "subject": "No link on MV Austral Falcon since 0400 UTC", "description": "Dear support team,\n\nComplete outage on MV Austral Falcon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nDPA, Kattegat Container Line", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 19:55"}, {"ticket_id": "MRL-107028", "created_at": "2026-07-09 22:05", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Scarlet Spirit", "imo": "IMO 9880518", "subject": "Spare part request - MV Scarlet Spirit", "description": "Below-deck unit on MV Scarlet Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Las Palmas?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-17 04:00"}, {"ticket_id": "MRL-107023", "created_at": "2026-07-09 22:25", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Trader", "imo": "IMO 9762170", "subject": "PLAN CHANGE REQUEST FOR MT NORDIC TRADER", "description": "We need the crew welfare package activated on MT Nordic Trader before next crew change in Shanghai.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-10 17:00"}, {"ticket_id": "MRL-107699", "created_at": "2026-07-09 22:28", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "URGENT - MV AURORA WAVE OFFLINE", "description": "MV Aurora Wave (IMO 9663075) has no connectivity at all. Antenna status LED red, error E-5802. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 01:18"}, {"ticket_id": "MRL-107573", "created_at": "2026-07-09 22:46", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "URGENT - MT SOLSTICE NAVIGATOR OFFLINE", "description": "Complete outage on MT Solstice Navigator. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 05:30"}, {"ticket_id": "MRL-107710", "created_at": "2026-07-09 23:20", "channel": "NOC-auto", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "MV Onyx Lagoon: complete loss of connectivity", "description": "Complete outage on MV Onyx Lagoon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 21:31"}, {"ticket_id": "MRL-107026", "created_at": "2026-07-09 23:22", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Iron Rigel", "imo": "IMO 9806720", "subject": "MV Iron Rigel: BDU fault code E-8764", "description": "After heavy weather the radome on MV Iron Rigel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-10 22:00"}, {"ticket_id": "MRL-107652", "created_at": "2026-07-09 23:29", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "No link on MV Polar Albatross since 0400 UTC", "description": "Good day,\n\nMV Polar Albatross (IMO 9675420) has no connectivity at all. Antenna status LED red, error E-5613. Vessel in Red Sea. Please call the bridge sat phone.\n\nThanks and regards,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 01:46"}, {"ticket_id": "MRL-107678", "created_at": "2026-07-10 00:25", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Sapphire Comet", "imo": "IMO 9136840", "subject": "MT Sapphire Comet: complete loss of connectivity", "description": "MT Sapphire Comet (IMO 9136840) has no connectivity at all. Antenna status LED red, error E-1406. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 07:22"}, {"ticket_id": "MRL-107650", "created_at": "2026-07-10 01:38", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "URGENT - MV Austral Petrel offline", "description": "MV Austral Petrel (IMO 9156577) has no connectivity at all. Antenna status LED red, error E-6458. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-10 04:15"}, {"ticket_id": "MRL-107605", "created_at": "2026-07-10 01:58", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "MV Coral Vega: complete loss of connectivity", "description": "MV Coral Vega (IMO 9491329) has no connectivity at all. Antenna status LED red, error E-5735. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 07:08"}, {"ticket_id": "MRL-107608", "created_at": "2026-07-10 02:16", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Crest", "imo": "IMO 9288631", "subject": "MV Crimson Crest: complete loss of connectivity", "description": "Dear support team,\n\nComplete outage on MV Crimson Crest. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBrgds,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 16:53"}, {"ticket_id": "MRL-107626", "created_at": "2026-07-10 02:17", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "URGENT - MV Equinox Dawn offline", "description": "MV Equinox Dawn (IMO 9745433) has no connectivity at all. Antenna status LED red, error E-3584. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 08:30"}, {"ticket_id": "MRL-107653", "created_at": "2026-07-10 02:51", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "URGENT - MV Polar Albatross offline", "description": "Good day,\n\nComplete outage on MV Polar Albatross. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nFleet Ops, Atlântico Azul Navegação", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 22:19"}, {"ticket_id": "MRL-107696", "created_at": "2026-07-10 03:08", "channel": "NOC-auto", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Sapphire Beacon", "imo": "IMO 9189873", "subject": "URGENT - MV Sapphire Beacon offline", "description": "MV Sapphire Beacon (IMO 9189873) has no connectivity at all. Antenna status LED red, error E-9673. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 16:13"}, {"ticket_id": "MRL-107705", "created_at": "2026-07-10 03:30", "channel": "NOC-auto", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Voyager", "imo": "IMO 9424871", "subject": "MT Mistral Voyager: complete loss of connectivity", "description": "MT Mistral Voyager (IMO 9424871) has no connectivity at all. Antenna status LED red, error E-5676. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 01:27"}, {"ticket_id": "MRL-107714", "created_at": "2026-07-10 04:28", "channel": "NOC-auto", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Trader", "imo": "IMO 9546320", "subject": "MV Polar Trader: complete loss of connectivity", "description": "Complete outage on MV Polar Trader. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 10:06"}, {"ticket_id": "MRL-107037", "created_at": "2026-07-10 04:33", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Navigator", "imo": "IMO 9373967", "subject": "Credit note request Elbstrom Reederei GmbH", "description": "Requesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-12 00:00"}, {"ticket_id": "MRL-107709", "created_at": "2026-07-10 05:30", "channel": "NOC-auto", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Golden Petrel", "imo": "IMO 9734604", "subject": "No link on MT Golden Petrel since 0400 UTC", "description": "MT Golden Petrel (IMO 9734604) has no connectivity at all. Antenna status LED red, error E-6801. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 15:00"}, {"ticket_id": "MRL-107687", "created_at": "2026-07-10 05:57", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Albatross", "imo": "IMO 9870240", "subject": "No link on MV Cobalt Albatross snice 0400 UTC", "description": "MV Cobalt Albatross (IMO 9870240) has no connectivity at all. Antenna status LED red, error E-5794. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 08:06"}, {"ticket_id": "MRL-107662", "created_at": "2026-07-10 06:09", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sirocco Reef", "imo": "IMO 9451094", "subject": "URGENT - MV Sirocco Reef offline", "description": "Complete outage on MV Sirocco Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 16:18"}, {"ticket_id": "MRL-107601", "created_at": "2026-07-10 06:43", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Zephyr Guardian", "imo": "IMO 9110107", "subject": "No link on MV Zephyr Guardian since 0400 UTC", "description": "MV Zephyr Guardian (IMO 9110107) has no connectivity at all. Antenna status LED red, error E-2175. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-09 21:41"}, {"ticket_id": "MRL-107684", "created_at": "2026-07-10 06:48", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "URGENT - MT Polar Lagoon offline", "description": "MT Polar Lagoon (IMO 9836830) has no connectivity at all. Antenna status LED red, error E-8177. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 23:40"}, {"ticket_id": "MRL-107612", "created_at": "2026-07-10 07:10", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Reef", "imo": "IMO 9240768", "subject": "MV Scarlet Reef: complete loss of connectivity", "description": "Hello,\n\nMV Scarlet Reef (IMO 9240768) has no connectivity at all. Antenna status LED red, error E-1524. Vessel in Red Sea. Please call the bridge sat phone.\n\nBrgds,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-09 19:03"}, {"ticket_id": "MRL-107698", "created_at": "2026-07-10 07:24", "channel": "NOC-auto", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "MV Aurora Wave: complete loss of connectivity", "description": "MV Aurora Wave (IMO 9663075) has no connectivity at all. Antenna status LED red, error E-7864. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 17:14"}, {"ticket_id": "MRL-107042", "created_at": "2026-07-10 07:40", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Polar Lyra", "imo": "IMO 9465435", "subject": "Question about charges for MV Polar Lyra", "description": "We do not recognise line items on the latest invoice for MV Polar Lyra. Can you send a breakdown per service? Regards, Accounts team, Skagerrak Link Ferries.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-15 15:00"}, {"ticket_id": "MRL-107673", "created_at": "2026-07-10 08:18", "channel": "NOC-auto", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "No link on MT Iron Guardian since 0400 UTC", "description": "MT Iron Guardian (IMO 9760263) has no connectivity at all. Antenna status LED red, error E-2174. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 06:08"}, {"ticket_id": "MRL-107739", "created_at": "2026-07-10 08:29", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Austral Orion", "imo": "IMO 9493949", "subject": "URGENT - MV Austral Orion offline", "description": "Good day,\n\nMV Austral Orion (IMO 9493949) has no connectivity at all. Antenna status LED red, error E-1914. Vessel in Red Sea. Please call the bridge sat phone.\n\nBest regards,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 01:51"}, {"ticket_id": "MRL-107618", "created_at": "2026-07-10 09:06", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "No link on MV Ivory Carrier since 0400 UTC", "description": "MV Ivory Carrier (IMO 9687435) has no connectivity at all. Antenna status LED red, error E-4576. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 23:53"}, {"ticket_id": "MRL-107044", "created_at": "2026-07-10 09:13", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Breeze", "imo": "IMO 9745316", "subject": "Phishing attempt reported by MV Austral Breeze crew", "description": "Cyber dashboard raised alert E-5514 for MV Austral Breeze: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-10 19:00"}, {"ticket_id": "MRL-107688", "created_at": "2026-07-10 09:14", "channel": "NOC-auto", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Albatross", "imo": "IMO 9870240", "subject": "No link on MV Cobalt Albatross since 0400 UTC", "description": "Complete outage on MV Cobalt Albatross. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-09 22:18"}, {"ticket_id": "MRL-107645", "created_at": "2026-07-10 09:24", "channel": "NOC-auto", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Mistral Wave", "imo": "IMO 9325659", "subject": "URGENT - MV Mistral Wave offline", "description": "Complete outage on MV Mistral Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 00:25"}, {"ticket_id": "MRL-107724", "created_at": "2026-07-10 09:34", "channel": "NOC-auto", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "MV Iron Pioneer: complete loss of connectivity", "description": "Complete outage on MV Iron Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 08:17"}, {"ticket_id": "MRL-107690", "created_at": "2026-07-10 09:53", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "No link on MV Arctic Current since 0400 UTC", "description": "Complete outage on MV Arctic Current. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 10:26"}, {"ticket_id": "MRL-107043", "created_at": "2026-07-10 09:58", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Equinox Carrier", "imo": "IMO 9242170", "subject": "Commissioning report pending - MV Equinox Carrier", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-16 07:00"}, {"ticket_id": "MRL-107681", "created_at": "2026-07-10 10:08", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "URGENT - MT Levante Orion offline", "description": "Complete outage on MT Levante Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 11:02"}, {"ticket_id": "MRL-107045", "created_at": "2026-07-10 10:51", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sirocco Reef", "imo": "IMO 9451094", "subject": "Question about charges for MV Sirocco Reef", "description": "The overage charges for MV Sirocco Reef look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-11 20:00"}, {"ticket_id": "MRL-107586", "created_at": "2026-07-10 12:25", "channel": "NOC-auto", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Meridian Tern", "imo": "IMO 9691307", "subject": "MV Meridian Tern: complete loss of connectivity", "description": "MV Meridian Tern (IMO 9691307) has no connectivity at all. Antenna status LED red, error E-1292. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 10:46"}, {"ticket_id": "MRL-107040", "created_at": "2026-07-10 12:31", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Scarlet Rigel", "imo": "IMO 9220251", "subject": "High latency reported by master, MV Scarlet Rigel", "description": "Performance on MV Scarlet Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-11 21:00"}, {"ticket_id": "MRL-107631", "created_at": "2026-07-10 12:53", "channel": "NOC-auto", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Azure Dawn", "imo": "IMO 9179440", "subject": "No link on MT Azure Dawn since 0400 UTC", "description": "MT Azure Dawn (IMO 9179440) has no connectivity at all. Antenna status LED red, error E-1112. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 09:35"}, {"ticket_id": "MRL-107567", "created_at": "2026-07-10 13:05", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Silver Carrier", "imo": "IMO 9845130", "subject": "URGENT - MT Silver Carrier offline", "description": "Good day,\n\nComplete outage on MT Silver Carrier. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 14:07"}, {"ticket_id": "MRL-107676", "created_at": "2026-07-10 13:14", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Sapphire Comet", "imo": "IMO 9136840", "subject": "URGENT - MT Sapphire Comet offline", "description": "Complete outage on MT Sapphire Comet. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-09 20:48"}, {"ticket_id": "MRL-107647", "created_at": "2026-07-10 13:47", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "MV Coral Guardian: complete loss of connectivity", "description": "MV Coral Guardian (IMO 9323716) has no connectivity at all. Antenna status LED red, error E-6689. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 18:19"}, {"ticket_id": "MRL-107668", "created_at": "2026-07-10 13:50", "channel": "NOC-auto", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "No link on MV Arctic Albatross since 0400 UTC", "description": "MV Arctic Albatross (IMO 9707144) has no connectivity at all. Antenna status LED red, error E-6821. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 03:18"}, {"ticket_id": "MRL-107038", "created_at": "2026-07-10 14:20", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Atoll", "imo": "IMO 9350575", "subject": "Degraded VSAT performance on MV Onyx Atoll", "description": "Performance on MV Onyx Atoll degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-17 09:00"}, {"ticket_id": "MRL-107727", "created_at": "2026-07-10 14:25", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Ostro Altair", "imo": "IMO 9567465", "subject": "MV Ostro Altair: complete loss of connectivity", "description": "MV Ostro Altair (IMO 9567465) has no connectivity at all. Antenna status LED red, error E-2615. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 02:08"}, {"ticket_id": "MRL-107604", "created_at": "2026-07-10 14:29", "channel": "NOC-auto", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "URGENT - MV Coral Vega offline", "description": "MV Coral Vega (IMO 9491329) has no connectivity at all. Antenna status LED red, error E-5179. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 02:53"}, {"ticket_id": "MRL-107619", "created_at": "2026-07-10 15:00", "channel": "NOC-auto", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "No link on MV Ivory Carrier since 0400 UTC", "description": "Complete outage on MV Ivory Carrier. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 16:52"}, {"ticket_id": "MRL-107632", "created_at": "2026-07-10 15:05", "channel": "NOC-auto", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Azure Dawn", "imo": "IMO 9179440", "subject": "URGENT - MT Azure Dawn offline", "description": "MT Azure Dawn (IMO 9179440) has no connectivity at all. Antenna status LED red, error E-1835. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 07:46"}, {"ticket_id": "MRL-107667", "created_at": "2026-07-10 15:05", "channel": "NOC-auto", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "MV Azure Breeze: complete loss of connectivity", "description": "Complete outage on MV Azure Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 07:47"}, {"ticket_id": "MRL-107708", "created_at": "2026-07-10 16:20", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Golden Petrel", "imo": "IMO 9734604", "subject": "No link on MT Golden Petrel since 0400 UTC", "description": "Complete outage on MT Golden Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 03:14"}, {"ticket_id": "MRL-107679", "created_at": "2026-07-10 17:12", "channel": "NOC-auto", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "MT Levante Orion: complete loss of conenctivity", "description": "Complete outage on MT Levante Orion. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 21:20"}, {"ticket_id": "MRL-107669", "created_at": "2026-07-10 17:33", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "MV Arctic Albatross: complete loss of connectivity", "description": "Good day,\n\nComplete outage on MV Arctic Albatross. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nTechnical Dept, Karpas Maritime Ltd", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-09 23:15"}, {"ticket_id": "MRL-107728", "created_at": "2026-07-10 17:36", "channel": "phone", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "MV GOLDEN PIONEER: COMPLETE LOSS OF CONNECTIVITY", "description": "MV Golden Pioneer (IMO 9674139) has no connectivity at all. Antenna status LED red, error E-4837. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 11:55"}, {"ticket_id": "MRL-107692", "created_at": "2026-07-10 17:52", "channel": "NOC-auto", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "MV ARCTIC CURRENT: COMPLETE LOSS OF CONNECTIVITY", "description": "Complete outage on MV Arctic Current. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 19:41"}, {"ticket_id": "MRL-107620", "created_at": "2026-07-10 17:58", "channel": "NOC-auto", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "URGENT - MV Ivory Carrier offline", "description": "Complete outage on MV Ivory Carrier. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 15:17"}, {"ticket_id": "MRL-107677", "created_at": "2026-07-10 19:01", "channel": "NOC-auto", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Sapphire Comet", "imo": "IMO 9136840", "subject": "URGENT - MT Sapphire Comet offline", "description": "MT Sapphire Comet (IMO 9136840) has no connectivity at all. Antenna status LED red, error E-4648. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 04:35"}, {"ticket_id": "MRL-107734", "created_at": "2026-07-10 19:17", "channel": "NOC-auto", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "No linko n MV Amber Reef since 0400 UTC", "description": "Complete outage on MV Amber Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 06:54"}, {"ticket_id": "MRL-107730", "created_at": "2026-07-10 19:39", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Baltic Rigel", "imo": "IMO 9226358", "subject": "NO LINK ON MV BALTIC RIGEL SINCE 0400 UTC", "description": "MV Baltic Rigel (IMO 9226358) has no connectivity at all. Antenna status LED red, error E-4091. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 15:38"}, {"ticket_id": "MRL-107722", "created_at": "2026-07-10 20:03", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "URGENT - MV Azure Pioneer offline", "description": "Dear support team,\n\nComplete outage on MV Azure Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 14:25"}, {"ticket_id": "MRL-107575", "created_at": "2026-07-10 20:06", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Voyager", "imo": "IMO 9322994", "subject": "URGENT - MV Iron Voyager offline", "description": "MV Iron Voyager (IMO 9322994) has no connectivity at all. Antenna status LED red, error E-7758. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-10 13:09"}, {"ticket_id": "MRL-107629", "created_at": "2026-07-10 20:37", "channel": "NOC-auto", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "No link on MV Harmattan Falcon since 0400 UTC", "description": "MV Harmattan Falcon (IMO 9275622) has no connectivity at all. Antenna status LED red, error E-8346. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 14:35"}, {"ticket_id": "MRL-107665", "created_at": "2026-07-10 20:38", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "No link on MV Azure Breeze since 0400 UTC", "description": "Complete outage on MV Azure Breeze. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-11 01:31"}, {"ticket_id": "MRL-107625", "created_at": "2026-07-10 21:14", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Equinox Dawn", "imo": "IMO 9745433", "subject": "URGENT - MV Equinox Dawn offline", "description": "Complete outage on MV Equinox Dawn. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 20:25"}, {"ticket_id": "MRL-107703", "created_at": "2026-07-10 21:40", "channel": "NOC-auto", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Baltic Reef", "imo": "IMO 9299800", "subject": "No link on MT Baltic Reef since 0400 UTC", "description": "Complete outage on MT Baltic Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 15:48"}, {"ticket_id": "MRL-107041", "created_at": "2026-07-10 22:43", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "DEGRADED VSAT PERFORMANCE ON OUR VESSEL", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-18 08:00"}, {"ticket_id": "MRL-107595", "created_at": "2026-07-10 22:55", "channel": "NOC-auto", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Ivory Dawn", "imo": "IMO 9100530", "subject": "No link on MV Ivory Dawn since 0400 UTC", "description": "Complete outage on MV Ivory Dawn. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-11 00:06"}, {"ticket_id": "MRL-107039", "created_at": "2026-07-10 23:13", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Scarlet Voyager", "imo": "IMO 9595486", "subject": "Spare part request - MT Scarlet Voyager", "description": "Dear support team,\n\nAfter heavy weather the radome on MT Scarlet Voyager has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Pearl Dhow Shipping WLL", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-17 16:00"}, {"ticket_id": "MRL-107649", "created_at": "2026-07-10 23:35", "channel": "NOC-auto", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "No link on MV Austral Petrel since 0400 UTC", "description": "Complete outage on MV Austral Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 06:27"}, {"ticket_id": "MRL-107614", "created_at": "2026-07-10 23:37", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "No link on MV Iron Current since 0400 UTC", "description": "MV Iron Current (IMO 9861421) has no connectivity at all. Antenna status LED red, error E-8536. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 03:51"}, {"ticket_id": "MRL-107643", "created_at": "2026-07-11 00:03", "channel": "NOC-auto", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Mistral Wave", "imo": "IMO 9325659", "subject": "No link on MV Mistral Wave since 0400 UTC", "description": "MV Mistral Wave (IMO 9325659) has no connectivity at all. Antenna status LED red, error E-1580. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-10 13:47"}, {"ticket_id": "MRL-107054", "created_at": "2026-07-11 00:06", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "MV Arctic Albatross - lnik keeps dropping since yesterday", "description": "Performance on MV Arctic Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-12 21:00"}, {"ticket_id": "MRL-107654", "created_at": "2026-07-11 00:28", "channel": "NOC-auto", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "URGENT - MV Polar Albatross offline", "description": "Complete outage on MV Polar Albatross. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-11 02:01"}, {"ticket_id": "MRL-107682", "created_at": "2026-07-11 01:11", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Orion", "imo": "IMO 9825697", "subject": "MT Levante Orion: complete loss of connetcivity", "description": "MT Levante Orion (IMO 9825697) has no connectivity at all. Antenna status LED red, error E-4923. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 11:44"}, {"ticket_id": "MRL-107617", "created_at": "2026-07-11 01:26", "channel": "NOC-auto", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "URGENT - MV Ivory Carrier offline", "description": "MV Ivory Carrier (IMO 9687435) has no connectivity at all. Antenna status LED red, error E-7002. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-11 02:22"}, {"ticket_id": "MRL-107583", "created_at": "2026-07-11 01:34", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Tramontane Tern", "imo": "IMO 9441752", "subject": "MV Tramontane Tern:c omplete loss of connectivity", "description": "Complete outage on MV Tramontane Tern. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 06:51"}, {"ticket_id": "MRL-107689", "created_at": "2026-07-11 02:10", "channel": "NOC-auto", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Cobalt Albatross", "imo": "IMO 9870240", "subject": "URGENT - MV Cobalt Albatross offline", "description": "MV Cobalt Albatross (IMO 9870240) has no connectivity at all. Antenna status LED red, error E-4319. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 18:50"}, {"ticket_id": "MRL-107048", "created_at": "2026-07-11 02:25", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Austral Orion", "imo": "IMO 9493949", "subject": "Coverage question Red Sea", "description": "Hello,\n\nOur new operations manager needs portal access for the Agulhas Current Shipping fleet. Can you set up an account?\n\nBest regards,\nFleet Ops, Agulhas Current Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-14 23:00"}, {"ticket_id": "MRL-107723", "created_at": "2026-07-11 02:37", "channel": "NOC-auto", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Iron Pioneer", "imo": "IMO 9728863", "subject": "URGENT - MV Iron Pioneer offline", "description": "MV Iron Pioneer (IMO 9728863) has no connectivity at all. Antenna status LED red, error E-9239. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-11 01:28"}, {"ticket_id": "MRL-107639", "created_at": "2026-07-11 03:44", "channel": "NOC-auto", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Onyx Vega", "imo": "IMO 9417684", "subject": "MV Onyx Vega: complete loss of connectivity", "description": "Complete outage on MV Onyx Vega. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-11 06:15"}, {"ticket_id": "MRL-107571", "created_at": "2026-07-11 04:17", "channel": "NOC-auto", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "No link on MT Solstice Navigator since 0400 UTC", "description": "Complete outage on MT Solstice Navigator. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-10 12:35"}, {"ticket_id": "MRL-107623", "created_at": "2026-07-11 05:00", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "URGENT - MV Cobalt Horizon offline", "description": "Dear support team,\n\nMV Cobalt Horizon (IMO 9365855) has no connectivity at all. Antenna status LED red, error E-7615. Vessel in Suez Canal. Please call the bridge sat phone.\n\nBrgds,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 10:29"}, {"ticket_id": "MRL-107713", "created_at": "2026-07-11 05:32", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Onyx Lagoon", "imo": "IMO 9606728", "subject": "No link on MV Onyx Lagoon since 0400 UTC", "description": "MV Onyx Lagoon (IMO 9606728) has no connectivity at all. Antenna status LED red, error E-7204. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-11 02:51"}, {"ticket_id": "MRL-107729", "created_at": "2026-07-11 06:42", "channel": "NOC-auto", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Pioneer", "imo": "IMO 9674139", "subject": "No link on MV Golden Pioneer since 0400 UTC", "description": "Complete outage on MV Golden Pioneer. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 14:13"}, {"ticket_id": "MRL-107056", "created_at": "2026-07-11 07:20", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Polar Lagoon", "imo": "IMO 9836830", "subject": "Phishing attempt reported by MT Polar Lagoon crew", "description": "Good day,\n\nMaster of MT Polar Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-12 15:00"}, {"ticket_id": "MRL-107636", "created_at": "2026-07-11 08:47", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Solstice Crest", "imo": "IMO 9185700", "subject": "No link on MV Solstice Crest since 0400 UTC", "description": "MV Solstice Crest (IMO 9185700) has no connectivity at all. Antenna status LED red, error E-7603. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-11 06:40"}, {"ticket_id": "MRL-107592", "created_at": "2026-07-11 09:21", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "No link on MT Nordic Beacon since 0400 UTC", "description": "Complete outage on MT Nordic Beacon. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 19:55"}, {"ticket_id": "MRL-107737", "created_at": "2026-07-11 09:23", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Reef", "imo": "IMO 9145437", "subject": "MV Amber Reef: complete loss of connectivity", "description": "MV Amber Reef (IMO 9145437) has no connectivity at all. Antenna status LED red, error E-2278. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-10 19:17"}, {"ticket_id": "MRL-107717", "created_at": "2026-07-11 09:24", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "MV Ostro Star: complete loss of connectivity", "description": "MV Ostro Star (IMO 9598880) has no connectivity at all. Antenna status LED red, error E-9024. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-11 03:01"}, {"ticket_id": "MRL-107719", "created_at": "2026-07-11 11:04", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "MV Azure Pioneer: complete loss of connectivity", "description": "MV Azure Pioneer (IMO 9571404) has no connectivity at all. Antenna status LED red, error E-6886. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 17:29"}, {"ticket_id": "MRL-107616", "created_at": "2026-07-11 11:58", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "No link on MV Iron Current since 0400 UTC", "description": "MV Iron Current (IMO 9861421) has no connectivity at all. Antenna status LED red, error E-1757. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 18:05"}, {"ticket_id": "MRL-107051", "created_at": "2026-07-11 12:26", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Sirocco Wave", "imo": "IMO 9739977", "subject": "Question about charges for FV Sirocco Wave", "description": "Good day,\n\nWe do not recognise line items on the latest invoice for FV Sirocco Wave. Can you send a breakdown per service? Regards, Accounts team, Celtic Sea Trawlers Ltd.\n\nBest regards,\nDPA, Celtic Sea Trawlers Ltd", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-17 01:00"}, {"ticket_id": "MRL-107716", "created_at": "2026-07-11 14:26", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "URGENT - MV Ostro Star offline", "description": "MV Ostro Star (IMO 9598880) has no connectivity at all. Antenna status LED red, error E-7211. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-11 08:41"}, {"ticket_id": "MRL-107607", "created_at": "2026-07-11 14:34", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Crest", "imo": "IMO 9288631", "subject": "No link on MV Crimson Crest since 0400 UTC", "description": "MV Crimson Crest (IMO 9288631) has no connectivity at all. Antenna status LED red, error E-8251. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-11 06:06"}, {"ticket_id": "MRL-107603", "created_at": "2026-07-11 14:42", "channel": "NOC-auto", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Coral Vega", "imo": "IMO 9491329", "subject": "MV Coral Vega: complete loss of connectivity", "description": "MV Coral Vega (IMO 9491329) has no connectivity at all. Antenna status LED red, error E-5501. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-11 05:45"}, {"ticket_id": "MRL-107726", "created_at": "2026-07-11 15:12", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Ostro Altair", "imo": "IMO 9567465", "subject": "MV Ostro Altair: complete loss of connectivity", "description": "Hello,\n\nComplete outage on MV Ostro Altair. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 22:37"}, {"ticket_id": "MRL-107055", "created_at": "2026-07-11 15:32", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "Antenna fault on MV Cobalt Orion", "description": "After heavy weather the radome on MV Cobalt Orion has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-12 03:00"}, {"ticket_id": "MRL-107646", "created_at": "2026-07-11 15:38", "channel": "NOC-auto", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "URGENT - MV Coral Guardian offline", "description": "MV Coral Guardian (IMO 9323716) has no connectivity at all. Antenna status LED red, error E-4324. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 21:37"}, {"ticket_id": "MRL-107052", "created_at": "2026-07-11 15:45", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Dawn", "imo": "IMO 9283693", "subject": "Invoice query - Levantine Crescent Shipping", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.\n\nThanks and regards,\nDPA, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-20 05:00"}, {"ticket_id": "MRL-107047", "created_at": "2026-07-11 16:46", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Reef", "imo": "IMO 9853539", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV EMERALD REEF", "description": "Please upgrade MV Emerald Reef to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-17 16:00"}, {"ticket_id": "MRL-107674", "created_at": "2026-07-11 17:09", "channel": "NOC-auto", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "MT Iron Guardian: complete loss of connectivity", "description": "MT Iron Guardian (IMO 9760263) has no connectivity at all. Antenna status LED red, error E-9858. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-11 00:02"}, {"ticket_id": "MRL-107049", "created_at": "2026-07-11 17:53", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Horizon", "imo": "IMO 9429924", "subject": "Activate crew wifi package on MV Emerald Horizon", "description": "MV Emerald Horizon goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-19 18:00"}, {"ticket_id": "MRL-107046", "created_at": "2026-07-11 17:59", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "Activate crew wifi package on MV Azur ePioneer", "description": "MV Azure Pioneer goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-17 07:00"}, {"ticket_id": "MRL-107050", "created_at": "2026-07-11 18:48", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "Slow crew internet on MV Kystfjord Hydra", "description": "Good day,\n\nCaptain of MV Kystfjord Hydra asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-13 08:00"}, {"ticket_id": "MRL-107579", "created_at": "2026-07-11 19:23", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "MV Harmattan Meteor: complete loss of connectivity", "description": "MV Harmattan Meteor (IMO 9368168) has no connectivity at all. Antenna status LED red, error E-7434. Vessel in Suez Canal. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-11 04:35"}, {"ticket_id": "MRL-107635", "created_at": "2026-07-11 19:33", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Solstice Crest", "imo": "IMO 9185700", "subject": "No link on MV Solstice Crest since 0400 UTC", "description": "MV Solstice Crest (IMO 9185700) has no connectivity at all. Antenna status LED red, error E-5334. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-11 00:48"}, {"ticket_id": "MRL-107718", "created_at": "2026-07-11 19:43", "channel": "NOC-auto", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Ostro Star", "imo": "IMO 9598880", "subject": "No link on MV Ostro Star since 0400 UTC", "description": "Complete outage on MV Ostro Star. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-10 23:29"}, {"ticket_id": "MRL-107053", "created_at": "2026-07-11 19:53", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Captain of our vessel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-13 11:00"}, {"ticket_id": "MRL-107721", "created_at": "2026-07-11 20:26", "channel": "NOC-auto", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Azure Pioneer", "imo": "IMO 9571404", "subject": "URGENT - MV Azure Pioneer offline", "description": "MV Azure Pioneer (IMO 9571404) has no connectivity at all. Antenna status LED red, error E-2175. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-11 04:30"}, {"ticket_id": "MRL-107738", "created_at": "2026-07-11 23:22", "channel": "NOC-auto", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Austral Orion", "imo": "IMO 9493949", "subject": "No link on MV Austral Orion since 0400 UTC", "description": "MV Austral Orion (IMO 9493949) has no connectivity at all. Antenna status LED red, error E-6775. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-11 09:35"}, {"ticket_id": "MRL-107057", "created_at": "2026-07-12 07:32", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Crest", "imo": "IMO 9500716", "subject": "Plan change request for MV Emerald Crest", "description": "MV Emerald Crest goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-14 15:00"}, {"ticket_id": "MRL-107062", "created_at": "2026-07-12 07:41", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Onyx Orion", "imo": "IMO 9152911", "subject": "Question about charges forM V Onyx Orion", "description": "Requesting a copy of all invoices for the last quarter for Ligurian Star Cruises fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-20 10:00"}, {"ticket_id": "MRL-107061", "created_at": "2026-07-12 09:58", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Falcon", "imo": "IMO 9663740", "subject": "Plan change request for MV Boreal Falcon", "description": "Please upgrade MV Boreal Falcon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-18 21:00"}, {"ticket_id": "MRL-107059", "created_at": "2026-07-12 11:29", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Tide", "imo": "IMO 9108609", "subject": "High latency reported by master, MV Solstice Tide", "description": "Hello,\n\nMaster on MV Solstice Tide (IMO 9108609) reports very slow internet since Singapore departure. SNR fluctuating around 7.1 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-13 12:00"}, {"ticket_id": "MRL-107060", "created_at": "2026-07-12 12:12", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Equinox Navigator", "imo": "IMO 9595838", "subject": "FV Equinox Navigator: slow connection and packet loss", "description": "We see repeated link drops on FV Equinox Navigator. Modem log shows error E-1656 every few hours. Vessel currently Baltic Sea. ETA next port Piraeus.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-17 01:00"}, {"ticket_id": "MRL-107064", "created_at": "2026-07-12 12:23", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "Crew data quota question - MV Onyx Comet", "description": "Hello,\n\nCaptain of MV Onyx Comet asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-16 06:00"}, {"ticket_id": "MRL-107065", "created_at": "2026-07-12 14:44", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "Question about charges for MV Equinox Atoll", "description": "We do not recognise line items on the latest invoice for MV Equinox Atoll. Can you send a breakdown per service? Regards, Accounts team, Ligurian Star Cruises.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-13 18:00"}, {"ticket_id": "MRL-107063", "created_at": "2026-07-12 15:57", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Golden Lyra", "imo": "IMO 9218521", "subject": "Crew wifi vouchers not working on MV Golden Lyra", "description": "Captain of MV Golden Lyra asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-14 04:00"}, {"ticket_id": "MRL-107740", "created_at": "2026-07-12 16:56", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Degraded VSAT performance on MV Kystfjord Vega", "description": "Good day,\n\nMaster on MV Kystfjord Vega (IMO 9621998) reports very slow internet since Hamburg departure. SNR fluctuating around 7.1 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107058", "created_at": "2026-07-12 22:19", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Cobalt Horizon", "imo": "IMO 9365855", "subject": "Question about charges for MV Cobalt Horizon", "description": "Requesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-22 00:00"}, {"ticket_id": "MRL-107069", "created_at": "2026-07-13 01:18", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Aurora Reef", "imo": "IMO 9867102", "subject": "Suspend service on MT Aurora Reef during dry dock", "description": "MT Aurora Reef goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-21 17:00"}, {"ticket_id": "MRL-107066", "created_at": "2026-07-13 02:19", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Carrier", "imo": "IMO 9887724", "subject": "Contract documents request - Göta Älv Shortsea AB", "description": "Do you have LEO coverage in East China Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-21 00:00"}, {"ticket_id": "MRL-107072", "created_at": "2026-07-13 07:21", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Solstice Lagoon", "imo": "IMO 9118733", "subject": "Antenna fault on MV Solstice Lagoon", "description": "ETO on MV Solstice Lagoon reports antenna stuck in azimuth, fault code E-8490. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-13 21:00"}, {"ticket_id": "MRL-107074", "created_at": "2026-07-13 08:01", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "We need the crew welfare package activated on our vessel before next crew change in Stavanger.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-14 11:00"}, {"ticket_id": "MRL-107075", "created_at": "2026-07-13 13:48", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Harmattan Reef", "imo": "IMO 9843883", "subject": "MV Harmattan Reef: BDU fault code E-5235", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Harmattan Reef has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nDPA, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107073", "created_at": "2026-07-13 14:03", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Lyra", "imo": "IMO 9724178", "subject": "SLOW CREW INTERNET ON MT AMBER LYRA", "description": "Crew wifi on MT Amber Lyra unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-22 01:00"}, {"ticket_id": "MRL-107070", "created_at": "2026-07-13 16:36", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Harmattan Reef", "imo": "IMO 9843883", "subject": "New build connectivity setup Elbstrom Reederei GmbH", "description": "Good day,\n\nWhen can the install team board MV Harmattan Reef in Busan? Vessel alongside for 5 days from Monday.\n\nBest regards,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-19 12:00"}, {"ticket_id": "MRL-107068", "created_at": "2026-07-13 18:54", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "Invoice query - Aegean Meltemi Lines", "description": "The overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-22 08:00"}, {"ticket_id": "MRL-107071", "created_at": "2026-07-13 19:09", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Comet", "imo": "IMO 9609809", "subject": "New build connectivity setup Baltic Amber Shipping", "description": "Commissioning on MV Arctic Comet completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-22 12:00"}, {"ticket_id": "MRL-107067", "created_at": "2026-07-13 20:48", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Cobalt Trader", "imo": "IMO 9766061", "subject": "Crew wifi vouchers not working on MV Cobalt Trader", "description": "Crew wifi on MV Cobalt Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-18 22:00"}, {"ticket_id": "MRL-107083", "created_at": "2026-07-14 00:55", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "Question about charges for MV Onyx Comet", "description": "We do not recognise line items on the latest invoice for MV Onyx Comet. Can you send a breakdown per service? Regards, Accounts team, Kattegat Container Line.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-23 19:00"}, {"ticket_id": "MRL-107084", "created_at": "2026-07-14 03:44", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Ostro Lyra", "imo": "IMO 9488970", "subject": "Installation schedule for MV Ostro Lyra", "description": "Hello,\n\nCommissioning on MV Ostro Lyra completed last week but we never received the report. Please send.\n\nThanks and regards,\nDPA, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-23 13:00"}, {"ticket_id": "MRL-107088", "created_at": "2026-07-14 05:27", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Meteor", "imo": "IMO 9221657", "subject": "Plan change request for MV Nordic Meteor", "description": "Please upgrade MV Nordic Meteor to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-17 20:00"}, {"ticket_id": "MRL-107077", "created_at": "2026-07-14 10:41", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sirocco Reef", "imo": "IMO 9451094", "subject": "MV Sirocco Reef: BDU fault code E-4525", "description": "Below-deck unit on MV Sirocco Reef rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-15 23:00"}, {"ticket_id": "MRL-107087", "created_at": "2026-07-14 10:56", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Cobalt Wave", "imo": "IMO 9473808", "subject": "Slow crew internet on MV Cobalt Wave", "description": "Captain of MV Cobalt Wave asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-15 03:00"}, {"ticket_id": "MRL-107089", "created_at": "2026-07-14 11:13", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Solstice Pioneer", "imo": "IMO 9515254", "subject": "Spare part request - MT Solstice Poineer", "description": "ETO on MT Solstice Pioneer reports antenna stuck in azimuth, fault code E-5492. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-15 06:00"}, {"ticket_id": "MRL-107079", "created_at": "2026-07-14 11:20", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Equinox Reef", "imo": "IMO 9283136", "subject": "High latency reported by master, MT Equinox Reef", "description": "Master on MT Equinox Reef (IMO 9283136) reports very slow internet since Antwerp departure. SNR fluctuating around 8.1 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-20 11:00"}, {"ticket_id": "MRL-107081", "created_at": "2026-07-14 13:18", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Ostro Trader", "imo": "IMO 9147617", "subject": "Spare part request - MV Ostro Trader", "description": "ETO on MV Ostro Trader reports antenna stuck in azimuth, fault code E-7080. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-15 20:00"}, {"ticket_id": "MRL-107082", "created_at": "2026-07-14 13:28", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Solstice Spirit", "imo": "IMO 9300544", "subject": "Antenna fault on MV Solstice Spirit", "description": "ETO on MV Solstice Spirit reports antenna stuck in azimuth, fault code E-3543. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-14 13:00"}, {"ticket_id": "MRL-107076", "created_at": "2026-07-14 15:30", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Dawn", "imo": "IMO 9288150", "subject": "Suspend service on MV Sapphire Dawn during dry dock", "description": "Good day,\n\nWe need the crew welfare package activated on MV Sapphire Dawn before next crew change in Busan.\n\nBest regards,\nTechnical Dept, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-21 23:00"}, {"ticket_id": "MRL-107085", "created_at": "2026-07-14 17:43", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Amber Pioneer", "imo": "IMO 9647708", "subject": "Degraded VSAT performance on MV Amber Pioneer", "description": "Hi support team,\n\nPerformance on MV Amber Pioneer degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBrgds,\nMarine Superintendent, Skagerrak Link Ferries", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-15 04:00"}, {"ticket_id": "MRL-107080", "created_at": "2026-07-14 20:33", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Carrier", "imo": "IMO 9556090", "subject": "Plan change request for MV Polar Carrier", "description": "Please upgrade MV Polar Carrier to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-15 19:00"}, {"ticket_id": "MRL-107086", "created_at": "2026-07-14 20:37", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Arctic Wave", "imo": "IMO 9207259", "subject": "Plan change request for MV Arctic Wave", "description": "Good day,\n\nWe need the crew welfare package activated on MV Arctic Wave before next crew change in Colombo.\n\nThanks and regards,\nFleet Ops, Atlântico Sul Navegação", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-21 03:00"}, {"ticket_id": "MRL-107078", "created_at": "2026-07-14 23:23", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Scarlet Orion", "imo": "IMO 9279824", "subject": "Crew wifi vouchers not working on MV Scarlet Orion", "description": "Captain of MV Scarlet Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-20 08:00"}, {"ticket_id": "MRL-107092", "created_at": "2026-07-15 00:36", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Guardian", "imo": "IMO 9791028", "subject": "High latency reported by master, MV Tramontane Guardian", "description": "We see repeated link drops on MV Tramontane Guardian. Modem log shows error E-9641 every few hours. Vessel currently Indian Ocean. ETA next port Cape Town.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-16 02:00"}, {"ticket_id": "MRL-107100", "created_at": "2026-07-15 04:51", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Spirit", "imo": "IMO 9343819", "subject": "Suspend service on MV Euqinox Spirit during dry dock", "description": "We need the crew welfare package activated on MV Equinox Spirit before next crew change in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-19 10:00"}, {"ticket_id": "MRL-107093", "created_at": "2026-07-15 05:05", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Perseus", "imo": "IMO 9379208", "subject": "No link on MV Kystfjord Perseus since 0400 UTC", "description": "Complete outage on MV Kystfjord Perseus. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-16 21:00"}, {"ticket_id": "MRL-107091", "created_at": "2026-07-15 08:22", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Cobalt Spirit", "imo": "IMO 9765641", "subject": "Coverage question Baltic Sea", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-19 11:00"}, {"ticket_id": "MRL-107099", "created_at": "2026-07-15 09:18", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Commissioning report pending - MV Kystfjord Norma", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-22 17:00"}, {"ticket_id": "MRL-107095", "created_at": "2026-07-15 11:29", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Voyager", "imo": "IMO 9368297", "subject": "Degraded VSAT performance on MV Meridian Voyager", "description": "Good day,\n\nWe see repeated link drops on MV Meridian Voyager. Modem log shows error E-8976 every few hours. Vessel currently North Sea. ETA next port Piraeus.\n\nBrgds,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-24 19:00"}, {"ticket_id": "MRL-107090", "created_at": "2026-07-15 12:48", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Dawn", "imo": "IMO 9880556", "subject": "Crew data quota question - MT Polar Dawn", "description": "Captain of MT Polar Dawn asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-21 02:00"}, {"ticket_id": "MRL-107096", "created_at": "2026-07-15 15:06", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Scarlet Comet", "imo": "IMO 9873709", "subject": "High latency reported by master, MV Scarlet Comet", "description": "Master on MV Scarlet Comet (IMO 9873709) reports very slow internet since Aberdeen departure. SNR fluctuating around 5.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-16 15:00"}, {"ticket_id": "MRL-107098", "created_at": "2026-07-15 21:13", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Iron Guardian", "imo": "IMO 9760263", "subject": "Spare part request - MT Iron Guardian", "description": "Below-deck unit on MT Iron Guardian rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-16 10:00"}, {"ticket_id": "MRL-107094", "created_at": "2026-07-15 21:58", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Dear support team,\n\nCrew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nDPA, Firth of Clyde Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-20 00:00"}, {"ticket_id": "MRL-107097", "created_at": "2026-07-15 22:04", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Silver Navigator", "imo": "IMO 9494424", "subject": "Crew data quota question - MV Silver Navigator", "description": "Captain of MV Silver Navigator asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-20 03:00"}, {"ticket_id": "MRL-107101", "created_at": "2026-07-15 22:40", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "", "imo": "", "subject": "Commissioning report pending - our vessel", "description": "Commissioning on our vessel completed last week but we never received the report. Please send.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-21 09:00"}, {"ticket_id": "MRL-107112", "created_at": "2026-07-16 01:26", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Crimson Petrel", "imo": "IMO 9832688", "subject": "MT Crimson Petrel: BDU fault code E-7285", "description": "Dear support team,\n\nBelow-deck unit on MT Crimson Petrel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?\n\nThanks and regards,\nFleet Ops, Polarlys Tank AS", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-18 00:00"}, {"ticket_id": "MRL-107103", "created_at": "2026-07-16 01:52", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sirocco Tern", "imo": "IMO 9440198", "subject": "Credit note request Firth of Clyde Carriers", "description": "Dear support team,\n\nThe overage charges for MV Sirocco Tern look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nMarine Superintendent, Firth of Clyde Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-19 09:00"}, {"ticket_id": "MRL-107117", "created_at": "2026-07-16 05:42", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Golden Breeze", "imo": "IMO 9892690", "subject": "MV Golden Breeze: slow connection and packet loss", "description": "We see repeated link drops on MV Golden Breeze. Modem log shows error E-4456 every few hours. Vessel currently Mediterranean. ETA next port Colombo.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-16 07:00"}, {"ticket_id": "MRL-107109", "created_at": "2026-07-16 09:04", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ivory Lagoon", "imo": "IMO 9725627", "subject": "Suspicious traffic flagged - MV Ivory Lagoon", "description": "Master of MV Ivory Lagoon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-18 00:00"}, {"ticket_id": "MRL-107104", "created_at": "2026-07-16 09:05", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Polar Voyager", "imo": "IMO 9790141", "subject": "Spare part request - MV Polar Voyager", "description": "ETO on MV Polar Voyager reports antenna stuck in azimuth, fault code E-8137. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-18 10:00"}, {"ticket_id": "MRL-107114", "created_at": "2026-07-16 09:32", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Azure Navigator", "imo": "IMO 9569853", "subject": "MV Azure Navigator - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Azure Navigator. Modem log shows error E-1687 every few hours. Vessel currently Baltic Sea. ETA next port Valletta.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-17 17:00"}, {"ticket_id": "MRL-107107", "created_at": "2026-07-16 10:29", "channel": "phone", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "Degraded VSAT performance on FV Sirocco Current", "description": "Master on FV Sirocco Current (IMO 9541124) reports very slow internet since Las Palmas departure. SNR fluctuating around 5.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-16 16:00"}, {"ticket_id": "MRL-107106", "created_at": "2026-07-16 11:19", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Lyra", "imo": "IMO 9699452", "subject": "Question about charges for MV Tramontane Lyra", "description": "We do not recognise line items on the latest invoice for MV Tramontane Lyra. Can you send a breakdown per service? Regards, Accounts team, Shiokaze Kaiun KK.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-20 08:00"}, {"ticket_id": "MRL-107102", "created_at": "2026-07-16 12:10", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Tramontane Breeze", "imo": "IMO 9154751", "subject": "MV Tramontane Breeze: slow connection and packet loss", "description": "Hi support team,\n\nWe see repeated link drops on MV Tramontane Breeze. Modem log shows error E-3813 every few hours. Vessel currently Mediterranean. ETA next port Singapore.\n\nBest regards,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-19 10:00"}, {"ticket_id": "MRL-107113", "created_at": "2026-07-16 13:24", "channel": "portal", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Zephyr Horizon", "imo": "IMO 9264295", "subject": "Question about charges for MT Zephyr Horizon", "description": "Requesting a copy of all invoices for the last quarter for Pearl Dhow Shipping WLL fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-19 19:00"}, {"ticket_id": "MRL-107111", "created_at": "2026-07-16 13:37", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Botnia Ice Class Oy", "description": "Hello,\n\nOur new operations manager needs portal access for the Botnia Ice Class Oy fleet. Can you set up an account?\n\nBest regards,\nDPA, Botnia Ice Class Oy", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-22 03:00"}, {"ticket_id": "MRL-107118", "created_at": "2026-07-16 16:07", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Rigel", "imo": "IMO 9634684", "subject": "Antenna fault on MV Ivory Rigel", "description": "Hello,\n\nBelow-deck unit on MV Ivory Rigel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?\n\nBrgds,\nTechnical Dept, Skagerrak Link Ferries", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-23 08:00"}, {"ticket_id": "MRL-107108", "created_at": "2026-07-16 21:19", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Tramontane Breeze", "imo": "IMO 9154751", "subject": "Contract documents request - Kowloon Pearl Navigation", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Kowloon Pearl Navigation fleet. Can you set up an account?\n\nThanks and regards,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-21 06:00"}, {"ticket_id": "MRL-107110", "created_at": "2026-07-16 21:33", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "Degraded VSAT performance on MV Amber Meteor", "description": "We see repeated link drops on MV Amber Meteor. Modem log shows error E-6965 every few hours. Vessel currently Gulf of Oman. ETA next port Aberdeen.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-16 06:00"}, {"ticket_id": "MRL-107105", "created_at": "2026-07-16 22:36", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Levante Beacon", "imo": "IMO 9603300", "subject": "Question about charges for MT Levante Beacon", "description": "Requesting a copy of all invoices for the last quarter for Levantine Crescent Shipping fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-22 22:00"}, {"ticket_id": "MRL-107116", "created_at": "2026-07-16 23:15", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "", "imo": "", "subject": "Activate crew wifi package on our vessel", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-18 05:00"}, {"ticket_id": "MRL-107115", "created_at": "2026-07-16 23:47", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Azure Rigel", "imo": "IMO 9843948", "subject": "Crew data quota question - MV Azure Rigel", "description": "Dear support team,\n\nCrew wifi on MV Azure Rigel unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nTechnical Dept, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-20 07:00"}, {"ticket_id": "MRL-107120", "created_at": "2026-07-17 01:30", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Falcon", "imo": "IMO 9795945", "subject": "MT Ivory Falcon: slow connection and packet loss", "description": "Performance on MT Ivory Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-19 04:00"}, {"ticket_id": "MRL-107123", "created_at": "2026-07-17 04:59", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Azure Rigel", "imo": "IMO 9843948", "subject": "COMMISSIONING REPORT PENDING - MV AZURE RIGEL", "description": "When can the install team board MV Azure Rigel in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-21 19:00"}, {"ticket_id": "MRL-107127", "created_at": "2026-07-17 07:09", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "Contract documents request - Kattegat Container Line", "description": "Do you have LEO coverage in Gibraltar? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-21 23:00"}, {"ticket_id": "MRL-107128", "created_at": "2026-07-17 07:19", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Azure Breeze", "imo": "IMO 9104433", "subject": "Suspicious traffic flagged - MV Azure Breeze", "description": "Good day,\n\nMaster of MV Azure Breeze reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nMarine Superintendent, Karpas Maritime Ltd", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-17 18:00"}, {"ticket_id": "MRL-107122", "created_at": "2026-07-17 08:22", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Aurora Star", "imo": "IMO 9398840", "subject": "New build connectivity setup Lofoten Havfiske AS", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-21 17:00"}, {"ticket_id": "MRL-107126", "created_at": "2026-07-17 09:44", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Wave", "imo": "IMO 9486300", "subject": "Commissioning report pending - MV Austral Wave", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.\n\nBest regards,\nTechnical Dept, Waddenzee Offshore BV", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-21 01:00"}, {"ticket_id": "MRL-107121", "created_at": "2026-07-17 15:27", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Amber Falcon", "imo": "IMO 9730543", "subject": "Slow crew internet on MV Amber Falcon", "description": "Hi support team,\n\nCrew wifi on MV Amber Falcon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-20 18:00"}, {"ticket_id": "MRL-107124", "created_at": "2026-07-17 15:48", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Baltic Current", "imo": "IMO 9838747", "subject": "MV Baltic Current: BDU fault code E-2541", "description": "ETO on MV Baltic Current reports antenna stuck in azimuth, fault code E-3648. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-18 05:00"}, {"ticket_id": "MRL-107125", "created_at": "2026-07-17 16:01", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Harmattan Reef", "imo": "IMO 9843883", "subject": "Activate crew wifi package on MV Harmattan Reef", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Harmattan Reef before next crew change in Shanghai.\n\nBrgds,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-20 20:00"}, {"ticket_id": "MRL-107119", "created_at": "2026-07-17 18:13", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Nordic Navigator", "imo": "IMO 9522441", "subject": "Degraded VSAT performance on MT Nordic Navigator", "description": "Hi support team,\n\nWe see repeated link drops on MT Nordic Navigator. Modem log shows error E-2724 every few hours. Vessel currently Persian Gulf. ETA next port Santos.\n\nBest regards,\nDPA, Hormuz Falcon Tankers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-18 22:00"}, {"ticket_id": "MRL-107129", "created_at": "2026-07-17 19:11", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sapphire Carrier", "imo": "IMO 9385817", "subject": "MV Sapphire Carrier: BDU fault code E-2872", "description": "Below-deck unit on MV Sapphire Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-18 05:00"}, {"ticket_id": "MRL-107130", "created_at": "2026-07-18 01:24", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-19 20:00"}, {"ticket_id": "MRL-107135", "created_at": "2026-07-18 02:53", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Tide", "imo": "IMO 9200330", "subject": "Plan change request for MV Scarlet Tide", "description": "Please upgrade MV Scarlet Tide to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-19 12:00"}, {"ticket_id": "MRL-107136", "created_at": "2026-07-18 06:32", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Albatross", "imo": "IMO 9360805", "subject": "Installation schedule for MV Harmattan Albatross", "description": "Hello,\n\nWe are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nDPA, Cantábrico Naviera SA", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-23 03:00"}, {"ticket_id": "MRL-107138", "created_at": "2026-07-18 10:43", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Crew wifi vouchers not working on MV Amber Star", "description": "Dear support team,\n\nCrew wifi on MV Amber Star unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-25 19:00"}, {"ticket_id": "MRL-107131", "created_at": "2026-07-18 11:13", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Spirit", "imo": "IMO 9389332", "subject": "MV Levante Spirit: complete loss of connectivity", "description": "MV Levante Spirit (IMO 9389332) has no connectivity at all. Antenna status LED red, error E-3311. Vessel in East China Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-18 20:00"}, {"ticket_id": "MRL-107139", "created_at": "2026-07-18 11:47", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Amber Carrier", "imo": "IMO 9529188", "subject": "Slow crew internet on MV Amber Carrier", "description": "Crew wifi on MV Amber Carrier unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-27 04:00"}, {"ticket_id": "MRL-107134", "created_at": "2026-07-18 11:48", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Sirocco Pioneer", "imo": "IMO 9805104", "subject": "Credit note request Skagerrak Link Ferries", "description": "We do not recognise line items on the latest invoice for MV Sirocco Pioneer. Can you send a breakdown per service? Regards, Accounts team, Skagerrak Link Ferries.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-20 19:00"}, {"ticket_id": "MRL-107140", "created_at": "2026-07-18 12:14", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Sapphire Falcon", "imo": "IMO 9634672", "subject": "Coverage question Mid Atlantic", "description": "Do you have LEO coverage in Mid Atlantic? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-20 14:00"}, {"ticket_id": "MRL-107132", "created_at": "2026-07-18 18:10", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Nordic Lyra", "imo": "IMO 9451874", "subject": "Degraded VSAT performance on MT Nordic Lyra", "description": "Master on MT Nordic Lyra (IMO 9451874) reports very slow internet since Piraeus departure. SNR fluctuating around 4.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-19 02:00"}, {"ticket_id": "MRL-107137", "created_at": "2026-07-18 19:14", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "MT Solstice Navigator: BDU fault code E-5100", "description": "Hi support team,\n\nETO on MT Solstice Navigator reports antenna stuck in azimuth, fault code E-2883. Manual repointing works temporarily. Requesting service visit in Shanghai.\n\nBrgds,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-19 08:00"}, {"ticket_id": "MRL-107133", "created_at": "2026-07-18 21:23", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Current", "imo": "IMO 9660671", "subject": "No link on MV Austral Current since 0400 UTC", "description": "MV Austral Current (IMO 9660671) has no connectivity at all. Antenna status LED red, error E-1387. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-19 13:00"}, {"ticket_id": "MRL-107146", "created_at": "2026-07-19 00:09", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Levante Star", "imo": "IMO 9319466", "subject": "Slow crew internet on MV Levante Star", "description": "Captain of MV Levante Star asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-27 15:00"}, {"ticket_id": "MRL-107149", "created_at": "2026-07-19 02:17", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "Invoice query - Delta Maas Shipping BV", "description": "Dear support team,\n\nThe overage charges for MV Polar Rigel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nTechnical Dept, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-25 11:00"}, {"ticket_id": "MRL-107155", "created_at": "2026-07-19 02:53", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Navigator", "imo": "IMO 9774446", "subject": "Commissioning report pending - MV Sapphire Navigator", "description": "Good day,\n\nWhen can the install team board MV Sapphire Navigator in Las Palmas? Vessel alongside for 5 days from Monday.\n\nBrgds,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-20 21:00"}, {"ticket_id": "MRL-107142", "created_at": "2026-07-19 04:06", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Boreal Wave", "imo": "IMO 9867920", "subject": "Degraded VSAT performance on MV Boreal Wave", "description": "We see repeated link drops on MV Boreal Wave. Modem log shows error E-2612 every few hours. Vessel currently Baltic Sea. ETA next port Busan.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-20 15:00"}, {"ticket_id": "MRL-107143", "created_at": "2026-07-19 06:04", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Sirocco Star", "imo": "IMO 9682136", "subject": "Question about charges for MV Sirocco Star", "description": "We do not recognise line items on the latest invoice for MV Sirocco Star. Can you send a breakdown per service? Regards, Accounts team, Aegean Meltemi Lines.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-23 10:00"}, {"ticket_id": "MRL-107151", "created_at": "2026-07-19 07:07", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Pioneer", "imo": "IMO 9389021", "subject": "Activate crew wifi package on MV Emerald Pioneer", "description": "Dear support team,\n\nWe need the crew welfare package activated on MV Emerald Pioneer before next crew change in Piraeus.\n\nBrgds,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-28 06:00"}, {"ticket_id": "MRL-107156", "created_at": "2026-07-19 09:13", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Levante Lyra", "imo": "IMO 9451434", "subject": "Commissioning report pending - MV Levante Lyra", "description": "Commissioning on MV Levante Lyra completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-26 09:00"}, {"ticket_id": "MRL-107150", "created_at": "2026-07-19 09:37", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-28 18:00"}, {"ticket_id": "MRL-107148", "created_at": "2026-07-19 09:47", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Orion", "imo": "IMO 9561057", "subject": "Question about charges for MV Polar Orion", "description": "Hello,\n\nThe overage charges for MV Polar Orion look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nDPA, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-25 05:00"}, {"ticket_id": "MRL-107153", "created_at": "2026-07-19 12:55", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "MV Amber Current: slow connection and packet loss", "description": "We see repeated link drops on MV Amber Current. Modem log shows error E-1485 every few hours. Vessel currently Mediterranean. ETA next port Santos.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-25 12:00"}, {"ticket_id": "MRL-107741", "created_at": "2026-07-19 12:55", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "MV Kystfjord Vega: slow connection and packet loss", "description": "Master on MV Kystfjord Vega (IMO 9621998) reports very slow internet since Singapore departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-19 21:00"}, {"ticket_id": "MRL-107144", "created_at": "2026-07-19 13:15", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Albatross", "imo": "IMO 9494151", "subject": "ACTIVATE CREW WIFI PACKAGE ON MV IVORY ALBATROSS", "description": "MV Ivory Albatross goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-28 13:00"}, {"ticket_id": "MRL-107147", "created_at": "2026-07-19 15:23", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Capella", "imo": "IMO 9791743", "subject": "Credit note request Kystfjord Rederi AS", "description": "Requesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-24 04:00"}, {"ticket_id": "MRL-107141", "created_at": "2026-07-19 16:08", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "Installation schedule for MT Cobalt Orion", "description": "Commissioning on MT Cobalt Orion completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-20 14:00"}, {"ticket_id": "MRL-107154", "created_at": "2026-07-19 17:09", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Albatross", "imo": "IMO 9813228", "subject": "Activate crew wifi package on MV Meridian Albatross", "description": "Hello,\n\nMV Meridian Albatross goes into dry dock in Busan for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-22 05:00"}, {"ticket_id": "MRL-107152", "created_at": "2026-07-19 17:24", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Aurora Carrier", "imo": "IMO 9735660", "subject": "Commissioning report pending - MV Aurora Carrier", "description": "We are adding a newbuild to the fleet, delivery 2026-05. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-20 19:00"}, {"ticket_id": "MRL-107145", "created_at": "2026-07-19 21:41", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Navigator", "imo": "IMO 9828089", "subject": "MV Austral Navigator - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Austral Navigator. Modem log shows error E-5465 every few hours. Vessel currently Baltic Sea. ETA next port Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-27 22:00"}, {"ticket_id": "MRL-107167", "created_at": "2026-07-20 02:10", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "MV Zephyr Rigel - link keeps dropping since yesterday", "description": "Performance on MV Zephyr Rigel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-20 18:00"}, {"ticket_id": "MRL-107163", "created_at": "2026-07-20 03:05", "channel": "phone", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Tramontane Voyager", "imo": "IMO 9850915", "subject": "Crew wifi vouchers not working on MV Tramontane Voyager", "description": "Crew wifi on MV Tramontane Voyager unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-28 03:00"}, {"ticket_id": "MRL-107158", "created_at": "2026-07-20 07:03", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "Portal access for new ops manager - Al Mirfa Offshore Marine", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Al Mirfa Offshore Marine fleet. Can you set up an account?\n\nThanks and regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107157", "created_at": "2026-07-20 08:08", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Sirocco Current", "imo": "IMO 9541124", "subject": "Crew data quota question - FV Sirocco Current", "description": "Hello,\n\nCrew wifi on FV Sirocco Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nThanks and regards,\nDPA, Armor Atlantique Armement", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-29 04:00"}, {"ticket_id": "MRL-107159", "created_at": "2026-07-20 08:41", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Harmattan Orion", "imo": "IMO 9278935", "subject": "Suspicious traffic flagged - MV Harmattan Orion", "description": "Hello,\n\nMaster of MV Harmattan Orion reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nFleet Ops, Haeryu Ocean Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-20 20:00"}, {"ticket_id": "MRL-107162", "created_at": "2026-07-20 08:50", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Equinox Rigel", "imo": "IMO 9683336", "subject": "Spare part request - MV Equinox Rigel", "description": "After heavy weather the radome on MV Equinox Rigel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-27 15:00"}, {"ticket_id": "MRL-107161", "created_at": "2026-07-20 09:05", "channel": "portal", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Altair", "imo": "IMO 9532501", "subject": "Commissioning report pending - MV Harmattan Altair", "description": "We are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-26 14:00"}, {"ticket_id": "MRL-107160", "created_at": "2026-07-20 10:38", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Ivory Lyra", "imo": "IMO 9318412", "subject": "MV Ivory Lyra - link keeps dropping since yesterday", "description": "Performance on MV Ivory Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-28 09:00"}, {"ticket_id": "MRL-107165", "created_at": "2026-07-20 14:11", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Spirit", "imo": "IMO 9836311", "subject": "Plan change request for MT Equinox Spirit", "description": "Dear support team,\n\nMT Equinox Spirit goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-24 02:00"}, {"ticket_id": "MRL-107166", "created_at": "2026-07-20 14:54", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Emerald Petrel", "imo": "IMO 9719317", "subject": "Invoice query - Botnia Ice Class Oy", "description": "Requesting a copy of all invoices for the last quarter for Botnia Ice Class Oy fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-21 05:00"}, {"ticket_id": "MRL-107164", "created_at": "2026-07-20 20:22", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Tern", "imo": "IMO 9241889", "subject": "Portal access for new ops manager - Botnia Ice Class Oy", "description": "Please send the current signed contract and SLA annex for Botnia Ice Class Oy, we cannot locate our copy.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107175", "created_at": "2026-07-21 02:46", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Silver Voyager", "imo": "IMO 9652911", "subject": "Contract documents request - Celtic Sea Trawlers Ltd", "description": "Hi support team,\n\nDo you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.\n\nBrgds,\nMarine Superintendent, Celtic Sea Trawlers Ltd", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-28 20:00"}, {"ticket_id": "MRL-107172", "created_at": "2026-07-21 04:25", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Comet", "imo": "IMO 9468724", "subject": "INVOICE QUERY - FRISIA NORDSEE BEREEDERUNG", "description": "We do not recognise line items on the latest invoice for MV Solstice Comet. Can you send a breakdown per service? Regards, Accounts team, Frisia Nordsee Bereederung.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-29 22:00"}, {"ticket_id": "MRL-107179", "created_at": "2026-07-21 08:05", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Tern", "imo": "IMO 9789996", "subject": "Installation schedule for MT Arctic Tern", "description": "We are adding a newbuild to the fleet, delivery 2025-11. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-28 21:00"}, {"ticket_id": "MRL-107177", "created_at": "2026-07-21 09:46", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Austral Pioneer", "imo": "IMO 9456783", "subject": "New build connectivity setup Pearl Dhow Shipping WLL", "description": "Commissioning on MT Austral Pioneer completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107178", "created_at": "2026-07-21 12:11", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "Sealink Cyber alert on MV Kystfjord Mira", "description": "Cyber dashboard raised alert E-3159 for MV Kystfjord Mira: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-23 13:00"}, {"ticket_id": "MRL-107176", "created_at": "2026-07-21 12:30", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Harmattan Lagoon", "imo": "IMO 9159402", "subject": "Question about charges for MV Harmattan Lagoon", "description": "We do not recognise line items on the latest invoice for MV Harmattan Lagoon. Can you send a breakdown per service? Regards, Accounts team, Riau Straits Carriers.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-25 21:00"}, {"ticket_id": "MRL-107174", "created_at": "2026-07-21 12:33", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Cobalt Orion", "imo": "IMO 9288540", "subject": "Installation schedule for MV Cobalt Orion", "description": "We are adding a newbuild to the fleet, delivery 2026-05. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-24 01:00"}, {"ticket_id": "MRL-107171", "created_at": "2026-07-21 17:36", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Atoll", "imo": "IMO 9435064", "subject": "Degraded VSAT performance on MV Silver Atoll", "description": "Dear support team,\n\nWe see repeated link drops on MV Silver Atoll. Modem log shows error E-6977 every few hours. Vessel currently Singapore Strait. ETA next port Stavanger.\n\nBrgds,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-22 08:00"}, {"ticket_id": "MRL-107169", "created_at": "2026-07-21 19:21", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Nordic Atoll", "imo": "IMO 9880661", "subject": "Question about charges for MT Nordic Atoll", "description": "The overage charges for MT Nordic Atoll look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-24 15:00"}, {"ticket_id": "MRL-107168", "created_at": "2026-07-21 20:33", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Levante Altair", "imo": "IMO 9650248", "subject": "Slow crew internet on MV Levante Altair", "description": "Captain of MV Levante Altair asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107173", "created_at": "2026-07-21 21:50", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Sapphire Star", "imo": "IMO 9354143", "subject": "MV Sapphire Star: BDU fault code E-5559", "description": "Good day,\n\nBelow-deck unit on MV Sapphire Star rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?\n\nBest regards,\nMarine Superintendent, Delta Maas Shipping BV", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-28 01:00"}, {"ticket_id": "MRL-107180", "created_at": "2026-07-21 22:00", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Zephyr Vega", "imo": "IMO 9806328", "subject": "New build connectivity setup Aegean Meltemi Lines", "description": "When can the install team board MV Zephyr Vega in Busan? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107170", "created_at": "2026-07-21 22:02", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "Suspicious traffic flagged - MV Silver Meteor", "description": "Dear support team,\n\nCyber dashboard raised alert E-1854 for MV Silver Meteor: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBrgds,\nMarine Superintendent, Adriatic Sun Ferries", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-21 17:00"}, {"ticket_id": "MRL-107184", "created_at": "2026-07-22 00:48", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Breeze", "imo": "IMO 9225134", "subject": "Suspend service on MV Crimson Breeze during dry dock", "description": "Hi support team,\n\nMV Crimson Breeze goes into dry dock in Las Palmas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-25 19:00"}, {"ticket_id": "MRL-107183", "created_at": "2026-07-22 04:40", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Albatross", "imo": "IMO 9364875", "subject": "Crew data qouta question - MV Sapphire Albatross", "description": "Hi support team,\n\nCrew on MV Sapphire Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nDPA, Kattegat Container Line", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-28 16:00"}, {"ticket_id": "MRL-107187", "created_at": "2026-07-22 07:17", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Golden Breeze", "imo": "IMO 9892690", "subject": "Crew data quota question - MV Golden Breeze", "description": "Captain of MV Golden Breeze asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-31 05:00"}, {"ticket_id": "MRL-107185", "created_at": "2026-07-22 07:46", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Polar Albatross", "imo": "IMO 9632351", "subject": "HIGH LATENCY REPORTED BY MASTER, MT POLAR ALBATROSS", "description": "Performance on MT Polar Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-22 14:00"}, {"ticket_id": "MRL-107182", "created_at": "2026-07-22 10:21", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Solstice Breeze", "imo": "IMO 9593476", "subject": "Crew wifi vouchers not working on MT Solstice Breeze", "description": "Captain of MT Solstice Breeze asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-26 01:00"}, {"ticket_id": "MRL-107188", "created_at": "2026-07-22 17:47", "channel": "email", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "We see repeated link drops on our vessel. Modem log shows error E-6079 every few hours. Vessel currently Indian Ocean. ETA next port Rotterdam.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-23 19:00"}, {"ticket_id": "MRL-107186", "created_at": "2026-07-22 18:54", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Polar Spirit", "imo": "IMO 9152856", "subject": "CONTRACT DOCUMENTS REQUEST - MELITA BULK CARRIERS", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Melita Bulk Carriers fleet. Can you set up an account?\n\nThanks and regards,\nTechnical Dept, Melita Bulk Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-24 17:00"}, {"ticket_id": "MRL-107189", "created_at": "2026-07-22 19:08", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Tramontane Guardian", "imo": "IMO 9791028", "subject": "Antenna fault on MV Tramontane Guardian", "description": "Hello,\n\nBelow-deck unit on MV Tramontane Guardian rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?\n\nBest regards,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-22 13:00"}, {"ticket_id": "MRL-107181", "created_at": "2026-07-22 20:18", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Master of our vessel reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-29 21:00"}, {"ticket_id": "MRL-107193", "created_at": "2026-07-23 04:30", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Polar Trader", "imo": "IMO 9546320", "subject": "Suspend service on MV Polar Trader during dry dock", "description": "Hello,\n\nWe need the crew welfare package activated on MV Polar Trader before next crew change in Aberdeen.\n\nBest regards,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-29 07:00"}, {"ticket_id": "MRL-107192", "created_at": "2026-07-23 05:24", "channel": "phone", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Crimson Dawn", "imo": "IMO 9175913", "subject": "Spare part request - MV Crimson Dawn", "description": "After heavy weather the radome on MV Crimson Dawn has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-23 14:00"}, {"ticket_id": "MRL-107207", "created_at": "2026-07-23 07:44", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Beacon", "imo": "IMO 9581370", "subject": "Spare part request - MT Nordic Beacon", "description": "After heavy weather the radome on MT Nordic Beacon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-25 01:00"}, {"ticket_id": "MRL-107208", "created_at": "2026-07-23 08:49", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Mistral Petrel", "imo": "IMO 9407055", "subject": "Coverage question Suez Canal", "description": "Dear support team,\n\nDo you have LEO coverage in Suez Canal? We are planning a new route and need confirmation before committing.\n\nBest regards,\nFleet Ops, Melita Bulk Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-31 03:00"}, {"ticket_id": "MRL-107206", "created_at": "2026-07-23 09:08", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Dawn", "imo": "IMO 9889459", "subject": "Antenna fault on MV Solstice Dawn", "description": "ETO on MV Solstice Dawn reports antenna stuck in azimuth, fault code E-8064. Manual repointing works temporarily. Requesting service visit in Colombo.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-23 07:00"}, {"ticket_id": "MRL-107198", "created_at": "2026-07-23 10:03", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Amber Lagoon", "imo": "IMO 9116694", "subject": "Crew wifi vouchers not working on MV Amber Lagoon", "description": "Captain of MV Amber Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-31 15:00"}, {"ticket_id": "MRL-107194", "created_at": "2026-07-23 10:33", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Contract documents request - Shiokaze Kaiun KK", "description": "Dear support team,\n\nPlease send the current signed contract and SLA annex for Shiokaze Kaiun KK, we cannot locate our copy.\n\nBrgds,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-24 22:00"}, {"ticket_id": "MRL-107201", "created_at": "2026-07-23 11:14", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Tramontane Star", "imo": "IMO 9791535", "subject": "Invoice query - Frisia Nordsee Bereederung", "description": "The overage charges for MV Tramontane Star look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-25 00:00"}, {"ticket_id": "MRL-107197", "created_at": "2026-07-23 12:55", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "", "imo": "", "subject": "QUESTION ABOUT CHARGES FOR OUR VESSEL", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.\n\nThanks and regards,\nFleet Ops, Aegean Meltemi Lines", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-25 00:00"}, {"ticket_id": "MRL-107202", "created_at": "2026-07-23 13:55", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Tramontane Comet", "imo": "IMO 9364801", "subject": "Question about charges for MV Tramontane Comet", "description": "We do not recognise line items on the latest invoice for MV Tramontane Comet. Can you send a breakdown per service? Regards, Accounts team, Nordhav Offshore AS.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-26 21:00"}, {"ticket_id": "MRL-107195", "created_at": "2026-07-23 13:57", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Aurora Reef", "imo": "IMO 9867102", "subject": "Phishing attempt reported by MT Aurora Reef crew", "description": "Master of MT Aurora Reef reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-24 10:00"}, {"ticket_id": "MRL-107199", "created_at": "2026-07-23 16:34", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Equinox Carrier", "imo": "IMO 9591179", "subject": "Installation schedule for MT Equinox Carrier", "description": "Commissioning on MT Equinox Carrier completed last week but we never received the report. Please send.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-29 13:00"}, {"ticket_id": "MRL-107191", "created_at": "2026-07-23 17:16", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Rigel", "imo": "IMO 9776432", "subject": "MV Auorra Rigel: complete loss of connectivity", "description": "Dear support team,\n\nMV Aurora Rigel (IMO 9776432) has no connectivity at all. Antenna status LED red, error E-6864. Vessel in Red Sea. Please call the bridge sat phone.\n\nBest regards,\nFleet Ops, Firth of Clyde Carriers", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-24 06:00"}, {"ticket_id": "MRL-107203", "created_at": "2026-07-23 18:30", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Reef", "imo": "IMO 9379583", "subject": "MV Azure Reef - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Azure Reef. Modem log shows error E-7207 every few hours. Vessel currently South Atlantic. ETA next port Cape Town.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-26 03:00"}, {"ticket_id": "MRL-107748", "created_at": "2026-07-23 18:39", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Atoll", "imo": "IMO 9506291", "subject": "MV Solstice Atoll: slow conneciton and packet loss", "description": "Master on MV Solstice Atoll (IMO 9506291) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 5.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-23 18:00"}, {"ticket_id": "MRL-107205", "created_at": "2026-07-23 19:48", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Iron Vega", "imo": "IMO 9456472", "subject": "Commissioning report pending - MV Iron Vega", "description": "When can the install team board MV Iron Vega in Hamburg? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-01 00:00"}, {"ticket_id": "MRL-107200", "created_at": "2026-07-23 20:08", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Emerald Altair", "imo": "IMO 9141338", "subject": "MT Emerald Altair: complete loss of connectivity", "description": "MT Emerald Altair (IMO 9141338) has no connectivity at all. Antenna status LED red, error E-7489. Vessel in Gulf of Oman. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-23 04:00"}, {"ticket_id": "MRL-107204", "created_at": "2026-07-23 20:11", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Orion", "imo": "IMO 9792084", "subject": "New build connectivity setup Polarlys Tank AS", "description": "We are adding a newbuild to the fleet, delivery 2026-01. Need a quote and install slot for the standard stack.", "reported_priority": "", "status": "closed", "resolved_at": "2026-07-29 04:00"}, {"ticket_id": "MRL-107190", "created_at": "2026-07-23 20:13", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "Spare part request - MV Sapphire Lagoon", "description": "Below-deck unit on MV Sapphire Lagoon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Singapore?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-28 04:00"}, {"ticket_id": "MRL-107196", "created_at": "2026-07-23 20:25", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Atoll", "imo": "IMO 9664914", "subject": "Credit note request Botnia Ice Class Oy", "description": "Dear support team,\n\nThe overage charges for MV Levante Atoll look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nTechnical Dept, Botnia Ice Class Oy", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-01 16:00"}, {"ticket_id": "MRL-107216", "created_at": "2026-07-24 03:29", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Beacon", "imo": "IMO 9109122", "subject": "Antenna fault on MV Coral Beacon", "description": "ETO on MV Coral Beacon reports antenna stuck in azimuth, fault code E-6961. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-24 11:00"}, {"ticket_id": "MRL-107215", "created_at": "2026-07-24 04:29", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Polar Albatross", "imo": "IMO 9632351", "subject": "MT Polar Albatross: slow connection and packet loss", "description": "Performance on MT Polar Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-25 13:00"}, {"ticket_id": "MRL-107217", "created_at": "2026-07-24 09:48", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Aurora Navigator", "imo": "IMO 9592628", "subject": "Invoice query - Aegean Meltemi Lines", "description": "Requesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-01 03:00"}, {"ticket_id": "MRL-107209", "created_at": "2026-07-24 10:56", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Austral Current", "imo": "IMO 9660671", "subject": "Invoice query - Konkan Coast Carriers", "description": "Good day,\n\nThe overage charges for MV Austral Current look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nDPA, Konkan Coast Carriers", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-30 17:00"}, {"ticket_id": "MRL-107214", "created_at": "2026-07-24 11:03", "channel": "email", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Coral Meteor", "imo": "IMO 9873773", "subject": "Plan change request for MV Coral Meteor", "description": "Dear support team,\n\nMV Coral Meteor goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nDPA, Karpas Maritime Ltd", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-29 15:00"}, {"ticket_id": "MRL-107213", "created_at": "2026-07-24 16:31", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Meridian Altair", "imo": "IMO 9219094", "subject": "Crew data quota question - MV Meridian Altair", "description": "Crew on MV Meridian Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-25 07:00"}, {"ticket_id": "MRL-107212", "created_at": "2026-07-24 16:44", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Beacon", "imo": "IMO 9353448", "subject": "High latency reported by master, MV Nordic Beacon", "description": "Master on MV Nordic Beacon (IMO 9353448) reports very slow internet since Rotterdam departure. SNR fluctuating around 5.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-08-01 03:00"}, {"ticket_id": "MRL-107210", "created_at": "2026-07-24 18:13", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Ostro Horizon", "imo": "IMO 9770957", "subject": "Invoice query - Delta Maas Shipping BV", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.\n\nBest regards,\nDPA, Delta Maas Shipping BV", "reported_priority": "", "status": "resolved", "resolved_at": "2026-08-01 12:00"}, {"ticket_id": "MRL-107211", "created_at": "2026-07-24 19:13", "channel": "phone", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Polar Meteor", "imo": "IMO 9846201", "subject": "Plan change request for MV Polar Meteor", "description": "Please upgrade MV Polar Meteor to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-30 03:00"}, {"ticket_id": "MRL-107219", "created_at": "2026-07-25 01:52", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Comet", "imo": "IMO 9679270", "subject": "Antenna fault on MV Polar Comet", "description": "Good day,\n\nAfter heavy weather the radome on MV Polar Comet has visible damage. Link still up but degraded. Survey needed.\n\nBrgds,\nDPA, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-26 21:00"}, {"ticket_id": "MRL-107226", "created_at": "2026-07-25 02:04", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "Installation schedule for MV Ivory Carrier", "description": "Good day,\n\nCommissioning on MV Ivory Carrier completed last week but we never received the report. Please send.\n\nBest regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-27 05:00"}, {"ticket_id": "MRL-107218", "created_at": "2026-07-25 05:01", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Harmattan Breeze", "imo": "IMO 9786554", "subject": "Plan change request for MV Harmattan Breeze", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Harmattan Breeze before next crew change in Jebel Ali.\n\nThanks and regards,\nDPA, Skagerrak Link Ferries", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-01 19:00"}, {"ticket_id": "MRL-107222", "created_at": "2026-07-25 05:23", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Rigel", "imo": "IMO 9634684", "subject": "New build connectivity setup Skagerrak Link Ferries", "description": "Commissioning on MV Ivory Rigel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-02 16:00"}, {"ticket_id": "MRL-107220", "created_at": "2026-07-25 07:02", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Scarlet Albatross", "imo": "IMO 9319076", "subject": "COMMISSIONING REPORT PENDING - MV SCARLET ALBATROSS", "description": "Commissioning on MV Scarlet Albatross completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-30 19:00"}, {"ticket_id": "MRL-107225", "created_at": "2026-07-25 10:29", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Zephyr Navigator", "imo": "IMO 9566904", "subject": "Commissioning report pending - MV Zephyr Navigator", "description": "Dear support team,\n\nCommissioning on MV Zephyr Navigator completed last week but we never received the report. Please send.\n\nBrgds,\nTechnical Dept, Cantábrico Naviera SA", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107221", "created_at": "2026-07-25 11:19", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Sirocco Current", "imo": "IMO 9318993", "subject": "Crew wifi vouchers not working on MV Sirocco Current", "description": "Captain of MV Sirocco Current asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-28 13:00"}, {"ticket_id": "MRL-107228", "created_at": "2026-07-25 13:46", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "Invoice query - Lofoten Havfiske AS", "description": "We do not recognise line items on the latest invoice for FV Amber Atoll. Can you send a breakdown per service? Regards, Accounts team, Lofoten Havfiske AS.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107224", "created_at": "2026-07-25 17:34", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Nordic Altair", "imo": "IMO 9114799", "subject": "Question about charges for MV Nordic Altair", "description": "Requesting a copy of all invoices for the last quarter for Adriatic Sun Ferries fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-31 22:00"}, {"ticket_id": "MRL-107223", "created_at": "2026-07-25 19:27", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Equinox Comet", "imo": "IMO 9497062", "subject": "Activate crew wifi package on MT Equinox Comet", "description": "Please upgrade MT Equinox Comet to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-30 02:00"}, {"ticket_id": "MRL-107227", "created_at": "2026-07-25 21:19", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "FV Levante Rigel: BDU fault code E-7423", "description": "Dear support team,\n\nAfter heavy weather the radome on FV Levante Rigel has visible damage. Link still up but degraded. Survey needed.\n\nThanks and regards,\nFleet Ops, Lofoten Havfiske AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-27 15:00"}, {"ticket_id": "MRL-107241", "created_at": "2026-07-26 03:41", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Cobalt Orion", "imo": "IMO 9502972", "subject": "High latency reported by master, MT Cobalt Orion", "description": "Master on MT Cobalt Orion (IMO 9502972) reports very slow internet since Stavanger departure. SNR fluctuating around 6.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-26 20:00"}, {"ticket_id": "MRL-107244", "created_at": "2026-07-26 05:13", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Arctic Current", "imo": "IMO 9484455", "subject": "Plan change request for MV Arctic Current", "description": "We need the crew welfare package activated on MV Arctic Current before next crew change in Antwerp.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-27 00:00"}, {"ticket_id": "MRL-107245", "created_at": "2026-07-26 05:59", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Silver Lyra", "imo": "IMO 9251949", "subject": "Degraded VSAT performance on MV Silver Lyra", "description": "Hello,\n\nPerformance on MV Silver Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-27 08:00"}, {"ticket_id": "MRL-107230", "created_at": "2026-07-26 06:44", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Nordic Atoll", "imo": "IMO 9227089", "subject": "Coverage question Arabian Sea", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?\n\nBrgds,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-31 15:00"}, {"ticket_id": "MRL-107235", "created_at": "2026-07-26 09:50", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Silver Beacon", "imo": "IMO 9537460", "subject": "Spare part request - MV Silver Beacon", "description": "Good day,\n\nBelow-deck unit on MV Silver Beacon rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?\n\nBest regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-27 01:00"}, {"ticket_id": "MRL-107236", "created_at": "2026-07-26 10:59", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Aurora Current", "imo": "IMO 9887334", "subject": "Spare part request - MV Aurora Current", "description": "After heavy weather the radome on MV Aurora Current has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-26 18:00"}, {"ticket_id": "MRL-107231", "created_at": "2026-07-26 11:00", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Polar Falcon", "imo": "IMO 9616905", "subject": "MV Polar Falcon: slow connection and packet loss", "description": "Hi support team,\n\nWe see repeated link drops on MV Polar Falcon. Modem log shows error E-2761 every few hours. Vessel currently Baltic Sea. ETA next port Aberdeen.\n\nBest regards,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-27 05:00"}, {"ticket_id": "MRL-107242", "created_at": "2026-07-26 11:41", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Guardian", "imo": "IMO 9593438", "subject": "Activate crew wifi package on MV Meridian Guardian", "description": "MV Meridian Guardian goes into dry dock in Jebel Ali for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-03 18:00"}, {"ticket_id": "MRL-107246", "created_at": "2026-07-26 11:51", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "Slow crew internet on MV Coral Guardian", "description": "Good day,\n\nCaptain of MV Coral Guardian asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nDPA, Atlântico Azul Navegação", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-29 13:00"}, {"ticket_id": "MRL-107240", "created_at": "2026-07-26 12:15", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Aurora Altair", "imo": "IMO 9452426", "subject": "Coverage question Arabian Sea", "description": "Please send the current signed contract and SLA annex for Levantine Crescent Shipping, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-27 17:00"}, {"ticket_id": "MRL-107238", "created_at": "2026-07-26 13:45", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "", "imo": "", "subject": "No link on our vessel since 0400 UTC", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-8374. Vessel in Indian Ocean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-26 08:00"}, {"ticket_id": "MRL-107229", "created_at": "2026-07-26 14:08", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Harmattan Dawn", "imo": "IMO 9121388", "subject": "Spare part request - MT Harmattan Dawn", "description": "ETO on MT Harmattan Dawn reports antenna stuck in azimuth, fault code E-7105. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-27 20:00"}, {"ticket_id": "MRL-107742", "created_at": "2026-07-26 16:49", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "High latency reported by master, MV Kystfjord Vega", "description": "Performance on MV Kystfjord Vega degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-26 06:00"}, {"ticket_id": "MRL-107234", "created_at": "2026-07-26 17:42", "channel": "portal", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Equinox Spirit", "imo": "IMO 9343819", "subject": "Commissioning report pending - MV Equinox Spirit", "description": "When can the install team board MV Equinox Spirit in Piraeus? Vessel alongside for 5 days from Monday.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-29 07:00"}, {"ticket_id": "MRL-107243", "created_at": "2026-07-26 19:54", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Guardian", "imo": "IMO 9783980", "subject": "Coverage question East China Sea", "description": "Do you have LEO coverage in East China Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "closed", "resolved_at": "2026-08-04 10:00"}, {"ticket_id": "MRL-107239", "created_at": "2026-07-26 22:33", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Current", "imo": "IMO 9309253", "subject": "Credit note request Bosphorus Crescent Denizcilik", "description": "Requesting a copy of all invoices for the last quarter for Bosphorus Crescent Denizcilik fleet, our auditors are asking.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-01 05:00"}, {"ticket_id": "MRL-107232", "created_at": "2026-07-26 23:15", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "Portal access for new ops manager - Waddenzee Offshore BV", "description": "Our new operations manager needs portal access for the Waddenzee Offshore BV fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-03 00:00"}, {"ticket_id": "MRL-107237", "created_at": "2026-07-26 23:36", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "Installation schedule for MV Polar Albatross", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.\n\nBest regards,\nFleet Ops, Atlântico Azul Navegação", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-03 07:00"}, {"ticket_id": "MRL-107233", "created_at": "2026-07-26 23:52", "channel": "phone", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Amber Petrel", "imo": "IMO 9762118", "subject": "URGENT - MV Amber Petrel offline", "description": "MV Amber Petrel (IMO 9762118) has no connectivity at all. Antenna status LED red, error E-9555. Vessel in North Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-26 02:00"}, {"ticket_id": "MRL-107249", "created_at": "2026-07-27 00:37", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Ivory Breeze", "imo": "IMO 9884239", "subject": "CONTRACT DOCUMENTS REQUEST - ADRIATIC SUN FERRIES", "description": "Our new operations manager needs portal access for the Adriatic Sun Ferries fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-03 16:00"}, {"ticket_id": "MRL-107255", "created_at": "2026-07-27 01:01", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Golden Comet", "imo": "IMO 9180334", "subject": "DEGRADED VSAT PERFORMANCE ON MV GOLDEN COMET", "description": "Master on MV Golden Comet (IMO 9180334) reports very slow internet since Jebel Ali departure. SNR fluctuating around 4.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-28 00:00"}, {"ticket_id": "MRL-107251", "created_at": "2026-07-27 01:20", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Tramontane Vega", "imo": "IMO 9389617", "subject": "Invoice query - Levantine Crescent Shipping", "description": "The overage charges for MT Tramontane Vega look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-04 23:00"}, {"ticket_id": "MRL-107254", "created_at": "2026-07-27 03:42", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Amber Falcon", "imo": "IMO 9730543", "subject": "Credit note request Shiokaze Kaiun KK", "description": "Hi support team,\n\nThe overage charges for MV Amber Falcon look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nDPA, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-03 11:00"}, {"ticket_id": "MRL-107250", "created_at": "2026-07-27 07:41", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Onyx Comet", "imo": "IMO 9636450", "subject": "MV Onyx Comet: BDU fault code E-3685", "description": "Below-deck unit on MV Onyx Comet rebooting randomly. Power supply suspected. Can you ship a spare to agent in Busan?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-29 00:00"}, {"ticket_id": "MRL-107256", "created_at": "2026-07-27 10:35", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Mistral Lyra", "imo": "IMO 9326823", "subject": "Slow crew internet on MV Mistral Lyra", "description": "Crew on MV Mistral Lyra cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-28 00:00"}, {"ticket_id": "MRL-107248", "created_at": "2026-07-27 13:15", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Polar Wave", "imo": "IMO 9294654", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Do you have LEO coverage in Singapore Strait? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-30 00:00"}, {"ticket_id": "MRL-107247", "created_at": "2026-07-27 13:16", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Harmattan Lagoon", "imo": "IMO 9159402", "subject": "Question about charges for MV Harmattan Lagoon", "description": "We do not recognise line items on the latest invoice for MV Harmattan Lagoon. Can you send a breakdown per service? Regards, Accounts team, Riau Straits Carriers.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-08-04 11:00"}, {"ticket_id": "MRL-107253", "created_at": "2026-07-27 14:38", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Horizon", "imo": "IMO 9355288", "subject": "High latency reported by master, MV Baltic Horizon", "description": "We see repeated link drops on MV Baltic Horizon. Modem log shows error E-3938 every few hours. Vessel currently Malacca Strait. ETA next port Shanghai.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-30 06:00"}, {"ticket_id": "MRL-107252", "created_at": "2026-07-27 22:18", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Crimson Pioneer", "imo": "IMO 9270517", "subject": "Slow crew internet on FV Crimson Pioneer", "description": "Crew wifi on FV Crimson Pioneer unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-02 15:00"}, {"ticket_id": "MRL-107257", "created_at": "2026-07-27 23:57", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Emerald Guardian", "imo": "IMO 9294056", "subject": "Slow crew internet on MV Emerald Guadrian", "description": "Crew on MV Emerald Guardian cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-29 02:00"}, {"ticket_id": "MRL-107258", "created_at": "2026-07-28 01:06", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Tramontane Wave", "imo": "IMO 9639672", "subject": "Question about charges for MV Tramontane Wave", "description": "The overage charges for MV Tramontane Wave look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "closed", "resolved_at": "2026-08-02 01:00"}, {"ticket_id": "MRL-107260", "created_at": "2026-07-28 03:43", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Polar Beacon", "imo": "IMO 9856024", "subject": "Plan change request for MV Polar Beacon", "description": "Please upgrade MV Polar Beacon to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-05 09:00"}, {"ticket_id": "MRL-107266", "created_at": "2026-07-28 04:33", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Baltic Current", "imo": "IMO 9838747", "subject": "Activate crew wifi package on MV Baltic Current", "description": "Please upgrade MV Baltic Current to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-04 17:00"}, {"ticket_id": "MRL-107263", "created_at": "2026-07-28 04:44", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Star", "imo": "IMO 9676204", "subject": "Invoice query - Elbstrom Reederei GmbH", "description": "Hello,\n\nRequesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.\n\nBrgds,\nMarine Superintendent, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-29 21:00"}, {"ticket_id": "MRL-107264", "created_at": "2026-07-28 09:55", "channel": "phone", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Coral Tern", "imo": "IMO 9557977", "subject": "Crew data quota question - MV Coral Tern", "description": "Captain of MV Coral Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-04 17:00"}, {"ticket_id": "MRL-107267", "created_at": "2026-07-28 13:17", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Iron Crest", "imo": "IMO 9601417", "subject": "Degraded VSAT performance on MV Iron Crest", "description": "Performance on MV Iron Crest degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-28 19:00"}, {"ticket_id": "MRL-107259", "created_at": "2026-07-28 13:34", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Corona", "imo": "IMO 9754290", "subject": "Phishnig attempt reported by MV Kystfjord Corona crew", "description": "Master of MV Kystfjord Corona reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-28 06:00"}, {"ticket_id": "MRL-107262", "created_at": "2026-07-28 16:33", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Altair", "imo": "IMO 9267077", "subject": "MV Golden Altair - link keeps dropping since yesterday", "description": "Performance on MV Golden Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "closed", "resolved_at": "2026-08-03 01:00"}, {"ticket_id": "MRL-107269", "created_at": "2026-07-28 18:38", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Baltic Meteor", "imo": "IMO 9276389", "subject": "Phishing attempt reported by MT Baltic Meteor crew", "description": "Master of MT Baltic Meteor reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-29 05:00"}, {"ticket_id": "MRL-107265", "created_at": "2026-07-28 18:44", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Solstice Tern", "imo": "IMO 9354818", "subject": "Crew wifi vouchers not working on MV Solstice Tern", "description": "Hello,\n\nCrew on MV Solstice Tern cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nFleet Ops, Riau Straits Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-01 21:00"}, {"ticket_id": "MRL-107268", "created_at": "2026-07-28 19:27", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Ostro Petrel", "imo": "IMO 9617935", "subject": "Spare part request - MV Ostro Petrel", "description": "Hi support team,\n\nBelow-deck unit on MV Ostro Petrel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?\n\nThanks and regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-07-29 23:00"}, {"ticket_id": "MRL-107261", "created_at": "2026-07-28 20:29", "channel": "email", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Arctic Wave", "imo": "IMO 9207259", "subject": "Portal access for new ops manager - Atlântico Sul Navegação", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Atlântico Sul Navegação fleet. Can you set up an account?\n\nThanks and regards,\nTechnical Dept, Atlântico Sul Navegação", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-29 02:00"}, {"ticket_id": "MRL-107270", "created_at": "2026-07-28 20:40", "channel": "portal", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Aurora Navigator", "imo": "IMO 9592628", "subject": "MV Aurora Navigator: complete loss of connectivity", "description": "Complete outage on MV Aurora Navigator. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-28 18:00"}, {"ticket_id": "MRL-107284", "created_at": "2026-07-29 00:11", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Nordic Breeze", "imo": "IMO 9629990", "subject": "Spare part request - MV Nordic Breeze", "description": "Below-deck unit on MV Nordic Breeze rebooting randomly. Power supply suspected. Can you ship a spare to agent in Shanghai?", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107271", "created_at": "2026-07-29 03:53", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Crew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-02 12:00"}, {"ticket_id": "MRL-107278", "created_at": "2026-07-29 05:56", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Lyra", "imo": "IMO 9335630", "subject": "Spare part request - MV Meridian Lyra", "description": "ETO on MV Meridian Lyra reports antenna stuck in azimuth, fault code E-2782. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-29 14:00"}, {"ticket_id": "MRL-107279", "created_at": "2026-07-29 06:19", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Lyra", "imo": "IMO 9724178", "subject": "Credit note request Levantine Crescent Shipping", "description": "The overage charges for MT Amber Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-02 14:00"}, {"ticket_id": "MRL-107282", "created_at": "2026-07-29 06:28", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Petrel", "imo": "IMO 9172832", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Please send the current signed contract and SLA annex for Riau Straits Carriers, we cannot locate our copy.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-07 11:00"}, {"ticket_id": "MRL-107275", "created_at": "2026-07-29 08:30", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Azure Navigator", "imo": "IMO 9569853", "subject": "Coverage question Baltic Sea", "description": "Please send the current signed contract and SLA annex for Adriatic Sun Ferries, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-30 15:00"}, {"ticket_id": "MRL-107280", "created_at": "2026-07-29 08:37", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "Crew wifi vouchers not working on FV Amber Atoll", "description": "Hi support team,\n\nCrew on FV Amber Atoll cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nFleet Ops, Lofoten Havfiske AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-05 11:00"}, {"ticket_id": "MRL-107286", "created_at": "2026-07-29 11:15", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Levante Atoll", "imo": "IMO 9664914", "subject": "Degraded VSAT performance on MV Levante Atoll", "description": "Performance on MV Levante Atoll degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-29 10:00"}, {"ticket_id": "MRL-107287", "created_at": "2026-07-29 11:20", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Levante Lagoon", "imo": "IMO 9585405", "subject": "MV Levante Lagoon: BDU fault code E-5459", "description": "After heavy weather the radome on MV Levante Lagoon has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-04 16:00"}, {"ticket_id": "MRL-107276", "created_at": "2026-07-29 12:25", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Guardian", "imo": "IMO 9575876", "subject": "MV Harmattan Guardian: complete loss of connectivity", "description": "MV Harmattan Guardian (IMO 9575876) has no connectivity at all. Antenna status LED red, error E-2598. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-29 21:00"}, {"ticket_id": "MRL-107285", "created_at": "2026-07-29 12:26", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Emerald Wave", "imo": "IMO 9667629", "subject": "Question about charges for MV Emerald Wave", "description": "Dear support team,\n\nThe overage charges for MV Emerald Wave look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-06 04:00"}, {"ticket_id": "MRL-107288", "created_at": "2026-07-29 13:33", "channel": "portal", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Golden Current", "imo": "IMO 9274915", "subject": "Slow crew internet on FV Golden Current", "description": "Crew wifi on FV Golden Current unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-07-31 06:00"}, {"ticket_id": "MRL-107272", "created_at": "2026-07-29 15:59", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Emerald Altair", "imo": "IMO 9222118", "subject": "Activate crew wifi package on MV Emerald Altair", "description": "We need the crew welfare package activated on MV Emerald Altair before next crew change in Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-05 11:00"}, {"ticket_id": "MRL-107273", "created_at": "2026-07-29 18:28", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Emerald Altair", "imo": "IMO 9222118", "subject": "Suspend service on MV Emerald Altair during dry dock", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Emerald Altair before next crew change in Hamburg.\n\nBrgds,\nTechnical Dept, Atlântico Azul Navegação", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107277", "created_at": "2026-07-29 18:34", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Meridian Voyager", "imo": "IMO 9368297", "subject": "NEW BUILD CONNECTIVITY SETUP AL MIRFA OFFSHORE MARINE", "description": "Hello,\n\nCommissioning on MV Meridian Voyager completed last week but we never received the report. Please send.\n\nBest regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-04 05:00"}, {"ticket_id": "MRL-107274", "created_at": "2026-07-29 19:51", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ivory Carrier", "imo": "IMO 9687435", "subject": "High latency reported by master, MV Ivory Carrier", "description": "We see repeated link drops on MV Ivory Carrier. Modem log shows error E-4989 every few hours. Vessel currently Red Sea. ETA next port Santos.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-30 01:00"}, {"ticket_id": "MRL-107283", "created_at": "2026-07-29 22:18", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Harmattan Crest", "imo": "IMO 9832834", "subject": "MV Harmattan Crest: slow connection and packet loss", "description": "Master on MV Harmattan Crest (IMO 9832834) reports very slow internet since Colombo departure. SNR fluctuating around 8.3 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-29 13:00"}, {"ticket_id": "MRL-107281", "created_at": "2026-07-29 23:54", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Baltic Reef", "imo": "IMO 9447495", "subject": "Contract documents request - Bosphorus Crescent Denizcilik", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Bosphorus Crescent Denizcilik fleet. Can you set up an account?\n\nBrgds,\nTechnical Dept, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-04 03:00"}, {"ticket_id": "MRL-107296", "created_at": "2026-07-30 01:46", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Amber Atoll", "imo": "IMO 9704051", "subject": "Commissioning report pending - FV Amber Atoll", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-06. Need a quote and install slot for the standard stack.\n\nBrgds,\nDPA, Lofoten Havfiske AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-08 22:00"}, {"ticket_id": "MRL-107289", "created_at": "2026-07-30 06:19", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Ivory Meteor", "imo": "IMO 9137349", "subject": "URGENT - MV Ivory Meteor offline", "description": "MV Ivory Meteor (IMO 9137349) has no connectivity at all. Antenna status LED red, error E-8480. Vessel in Arabian Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-30 07:00"}, {"ticket_id": "MRL-107293", "created_at": "2026-07-30 13:37", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Crew wifi vouchers not working on our vessel", "description": "Hello,\n\nCrew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-04 17:00"}, {"ticket_id": "MRL-107295", "created_at": "2026-07-30 14:16", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Meridian Crest", "imo": "IMO 9290828", "subject": "Plan change request for MV Meridian Crest", "description": "Please upgrade MV Meridian Crest to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-05 15:00"}, {"ticket_id": "MRL-107290", "created_at": "2026-07-30 15:34", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Horizon", "imo": "IMO 9743928", "subject": "Slow crew internet on MV Meridian Horizon", "description": "Crew on MV Meridian Horizon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-03 03:00"}, {"ticket_id": "MRL-107294", "created_at": "2026-07-30 15:37", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Falcon", "imo": "IMO 9795945", "subject": "Plan change request for MT Ivory Falcon", "description": "We need the crew welfare package activated on MT Ivory Falcon before next crew change in Hamburg.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-02 07:00"}, {"ticket_id": "MRL-107292", "created_at": "2026-07-30 16:23", "channel": "email", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Levante Crest", "imo": "IMO 9849801", "subject": "FV Levante Crest: BDU fault code E-6705", "description": "ETO on FV Levante Crest reports antenna stuck in azimuth, fault code E-4668. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-04 03:00"}, {"ticket_id": "MRL-107291", "created_at": "2026-07-30 21:54", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "Invoice query - Delta Maas Shipping BV", "description": "We do not recognise line items on the latest invoice for MV Harmattan Falcon. Can you send a breakdown per service? Regards, Accounts team, Delta Maas Shipping BV.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-02 06:00"}, {"ticket_id": "MRL-107297", "created_at": "2026-07-30 22:06", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Crimson Lyra", "imo": "IMO 9462677", "subject": "Invoice query - Hormuz Falcon Tankers", "description": "The overage charges for MT Crimson Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-07 22:00"}, {"ticket_id": "MRL-107305", "created_at": "2026-07-31 01:38", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Nordic Horizon", "imo": "IMO 9744805", "subject": "Invoice query - Melita Bulk Carriers", "description": "The overage charges for MV Nordic Horizon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107298", "created_at": "2026-07-31 02:46", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Star", "imo": "IMO 9692210", "subject": "Phishing attempt reported by MT Iron Star crew", "description": "Dear support team,\n\nMaster of MT Iron Star reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nFleet Ops, Hormuz Falcon Tankers", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-08-01 21:00"}, {"ticket_id": "MRL-107304", "created_at": "2026-07-31 03:14", "channel": "phone", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "", "imo": "", "subject": "our vessel: complete loss of connectivity", "description": "our vessel () has no connectivity at all. Antenna status LED red, error E-1068. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-31 07:00"}, {"ticket_id": "MRL-107306", "created_at": "2026-07-31 03:58", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Mistral Current", "imo": "IMO 9774678", "subject": "MV Mistral Current - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Mistral Current. Modem log shows error E-9626 every few hours. Vessel currently North Atlantic. ETA next port Las Palmas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-01 14:00"}, {"ticket_id": "MRL-107308", "created_at": "2026-07-31 05:20", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Arctic Guardian", "imo": "IMO 9871543", "subject": "New build connectivity setup Vestkyst Seismikk AS", "description": "Hi support team,\n\nWhen can the install team board MV Arctic Guardian in Tanjung Pelepas? Vessel alongside for 5 days from Monday.\n\nBest regards,\nTechnical Dept, Vestkyst Seismikk AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-08 09:00"}, {"ticket_id": "MRL-107302", "created_at": "2026-07-31 06:02", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Lyra", "imo": "IMO 9473937", "subject": "MV Kystfjord Lyra: BDU fault code E-2241", "description": "Below-deck unit on MV Kystfjord Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-05 19:00"}, {"ticket_id": "MRL-107307", "created_at": "2026-07-31 11:22", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Zephyr Meteor", "imo": "IMO 9372585", "subject": "Credit note requset Kattegat Container Line", "description": "Requesting a copy of all invoices for the last quarter for Kattegat Container Line fleet, our auditors are asking.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-06 06:00"}, {"ticket_id": "MRL-107300", "created_at": "2026-07-31 11:23", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Baltic Spirit", "imo": "IMO 9523134", "subject": "High latency reported by master, MV Baltic Spirit", "description": "Performance on MV Baltic Spirit degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-31 23:00"}, {"ticket_id": "MRL-107313", "created_at": "2026-07-31 12:19", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Petrel", "imo": "IMO 9172832", "subject": "MV Arctic Petrel: BDU fault code E-4056", "description": "Below-deck unit on MV Arctic Petrel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-08 02:00"}, {"ticket_id": "MRL-107309", "created_at": "2026-07-31 16:49", "channel": "phone", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Scarlet Current", "imo": "IMO 9277254", "subject": "Portal access for new ops manager - Waddenzee Offshore BV", "description": "Our new operations manager needs portal access for the Waddenzee Offshore BV fleet. Can you set up an account?", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-08 15:00"}, {"ticket_id": "MRL-107311", "created_at": "2026-07-31 19:08", "channel": "portal", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Aurora Trader", "imo": "IMO 9534925", "subject": "Question about charges for MV Aurora Trader", "description": "The overage charges for MV Aurora Trader look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107303", "created_at": "2026-07-31 20:06", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Aurora Trader", "imo": "IMO 9534925", "subject": "SUSPEND SERVICE ON MV AURORA TRADER DURING DRY DOCK", "description": "MV Aurora Trader goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-09 20:00"}, {"ticket_id": "MRL-107299", "created_at": "2026-07-31 20:29", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Reef", "imo": "IMO 9240768", "subject": "MV Scarlet Reef: complete loss of connectivity", "description": "Complete outage on MV Scarlet Reef. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-07-31 08:00"}, {"ticket_id": "MRL-107301", "created_at": "2026-07-31 23:20", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Star", "imo": "IMO 9798832", "subject": "New build connectivity setup Levantine Crescent Shipping", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.\n\nBest regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "", "status": "closed", "resolved_at": "2026-08-09 13:00"}, {"ticket_id": "MRL-107312", "created_at": "2026-07-31 23:24", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Amber Vega", "imo": "IMO 9507116", "subject": "Phishing attempt reported by FV Amber Vega crew", "description": "Master of FV Amber Vega reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-01 04:00"}, {"ticket_id": "MRL-107310", "created_at": "2026-07-31 23:48", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Coral Petrel", "imo": "IMO 9227766", "subject": "Crew wifi vouchers not working on MV Coral Petrel", "description": "Captain of MV Coral Petrel asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-08-07 13:00"}, {"ticket_id": "MRL-107322", "created_at": "2026-08-01 04:04", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Emerald Reef", "imo": "IMO 9853539", "subject": "Antenna fault on MV Emerald Reef", "description": "After heavy weather the radome on MV Emerald Reef has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-08 21:00"}, {"ticket_id": "MRL-107314", "created_at": "2026-08-01 05:06", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Scarlet Horizon", "imo": "IMO 9270490", "subject": "Invoice query - Riau Straits Carriers", "description": "The overage charges for MV Scarlet Horizon look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-02 07:00"}, {"ticket_id": "MRL-107320", "created_at": "2026-08-01 06:05", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Amber Star", "imo": "IMO 9743485", "subject": "Commissioning report pending - MV Amber Star", "description": "Hi support team,\n\nWhen can the install team board MV Amber Star in Antwerp? Vessel alongside for 5 days from Monday.\n\nBrgds,\nDPA, Kowloon Pearl Navigation", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-03 22:00"}, {"ticket_id": "MRL-107317", "created_at": "2026-08-01 18:01", "channel": "phone", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "Portal access for new ops manager - Cantábrico Naviera SA", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-02 05:00"}, {"ticket_id": "MRL-107318", "created_at": "2026-08-01 18:20", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Nordic Pioneer", "imo": "IMO 9743239", "subject": "Antenna fault on MV Nordic Pioneer", "description": "After heavy weather the radome on MV Nordic Pioneer has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-03 06:00"}, {"ticket_id": "MRL-107315", "created_at": "2026-08-01 19:58", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Levante Orion", "imo": "IMO 9264752", "subject": "Sealink Cyber alert on MV Levante Orion", "description": "Dear support team,\n\nCyber dashboard raised alert E-1233 for MV Levante Orion: unusual outbound traffic from a crew device. Please confirm containment steps.\n\nBest regards,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-04 23:00"}, {"ticket_id": "MRL-107319", "created_at": "2026-08-01 20:54", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Onyx Wave", "imo": "IMO 9825128", "subject": "CREW DATA QUOTA QUESTION - MV ONYX WAVE", "description": "Crew wifi on MV Onyx Wave unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-07 03:00"}, {"ticket_id": "MRL-107321", "created_at": "2026-08-01 21:48", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "Suspicious traffic flagged - MV Amber Current", "description": "Master of MV Amber Current reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-08-02 21:00"}, {"ticket_id": "MRL-107316", "created_at": "2026-08-01 23:24", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Nova", "imo": "IMO 9846225", "subject": "MV Kystfjord Nova - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Kystfjord Nova. Modem log shows error E-5014 every few hours. Vessel currently Persian Gulf. ETA next port Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-11 00:00"}, {"ticket_id": "MRL-107325", "created_at": "2026-08-02 00:27", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Breeze", "imo": "IMO 9737474", "subject": "Suspicious traffic flagged - MV Amber Breeze", "description": "Dear support team,\n\nMaster of MV Amber Breeze reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-03 22:00"}, {"ticket_id": "MRL-107332", "created_at": "2026-08-02 01:18", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Baltic Tide", "imo": "IMO 9397585", "subject": "Installation schedule for MV Baltic Tide", "description": "Commissioning on MV Baltic Tide completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-04 08:00"}, {"ticket_id": "MRL-107330", "created_at": "2026-08-02 06:20", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sirocco Tern", "imo": "IMO 9440198", "subject": "High latency reportedb y master, MV Sirocco Tern", "description": "Performance on MV Sirocco Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-10 13:00"}, {"ticket_id": "MRL-107324", "created_at": "2026-08-02 07:17", "channel": "email", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Austral Voyager", "imo": "IMO 9700914", "subject": "No link on MV Austral Voyager since 0400 UTC", "description": "Dear support team,\n\nComplete outage on MV Austral Voyager. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nMarine Superintendent, Waddenzee Offshore BV", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-08-03 21:00"}, {"ticket_id": "MRL-107334", "created_at": "2026-08-02 08:01", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Cyber dashboard raised alert E-1339 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-09 13:00"}, {"ticket_id": "MRL-107333", "created_at": "2026-08-02 09:42", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Altair", "imo": "IMO 9119103", "subject": "Activate crew wifi package on MV Sirocco Altair", "description": "Please upgrade MV Sirocco Altair to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-09 00:00"}, {"ticket_id": "MRL-107329", "created_at": "2026-08-02 11:56", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Commissioning report pending - MV Austral Reef", "description": "We are adding a newbuild to the fleet, delivery 2026-03. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-05 03:00"}, {"ticket_id": "MRL-107327", "created_at": "2026-08-02 14:34", "channel": "phone", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sirocco Lyra", "imo": "IMO 9461673", "subject": "MV Sirocco Lyra - link keeps dropping since yesterday", "description": "Performance on MV Sirocco Lyra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-03 01:00"}, {"ticket_id": "MRL-107328", "created_at": "2026-08-02 14:46", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Lagoon", "imo": "IMO 9642124", "subject": "Installation schedule for MV Cobalt Lagoon", "description": "Commissioning on MV Cobalt Lagoon completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-09 15:00"}, {"ticket_id": "MRL-107331", "created_at": "2026-08-02 17:09", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Sapphire Current", "imo": "IMO 9194517", "subject": "Slow crew internet on MV Sapphire Current", "description": "Hi support team,\n\nCaptain of MV Sapphire Current asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nDPA, Melita Bulk Carriers", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-04 15:00"}, {"ticket_id": "MRL-107335", "created_at": "2026-08-02 18:47", "channel": "phone", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Austral Tern", "imo": "IMO 9758844", "subject": "Coverage question Norwegian Sea", "description": "Our new operations manager needs portal access for the Adriatic Sun Ferries fleet. Can you set up an account?", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-03 19:00"}, {"ticket_id": "MRL-107326", "created_at": "2026-08-02 22:09", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Levante Vega", "imo": "IMO 9746841", "subject": "MV Levante Vega: BDU fault code E-2109", "description": "Good day,\n\nBelow-deck unit on MV Levante Vega rebooting randomly. Power supply suspected. Can you ship a spare to agent in Antwerp?\n\nBrgds,\nDPA, Øresund Bulk ApS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-05 18:00"}, {"ticket_id": "MRL-107323", "created_at": "2026-08-02 22:59", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Ivory Meteor", "imo": "IMO 9137349", "subject": "Degraded VSAT performance on MV Ivory Meteor", "description": "Master on MV Ivory Meteor (IMO 9137349) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 5.4 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107343", "created_at": "2026-08-03 00:14", "channel": "portal", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Iron Altair", "imo": "IMO 9886603", "subject": "MV IRON ALTAIR: COMPLETE LOSS OF CONNECTIVITY", "description": "MV Iron Altair (IMO 9886603) has no connectivity at all. Antenna status LED red, error E-7419. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "closed", "resolved_at": "2026-08-03 08:00"}, {"ticket_id": "MRL-107338", "created_at": "2026-08-03 01:44", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Aurora Reef", "imo": "IMO 9362310", "subject": "MV Aurora Reef - link keeps dropping since yesterday", "description": "Master on MV Aurora Reef (IMO 9362310) reports very slow internet since Colombo departure. SNR fluctuating around 4.8 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-12 06:00"}, {"ticket_id": "MRL-107345", "created_at": "2026-08-03 02:17", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Ivory Horizon", "imo": "IMO 9779367", "subject": "Crew data quota question - MV Ivory Horizon", "description": "Crew wifi on MV Ivory Horizon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-05 21:00"}, {"ticket_id": "MRL-107336", "created_at": "2026-08-03 06:00", "channel": "phone", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Polar Albatross", "imo": "IMO 9675420", "subject": "Phishing attempt reported by MV Polar Albatross crew", "description": "Master of MV Polar Albatross reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-12 04:00"}, {"ticket_id": "MRL-107344", "created_at": "2026-08-03 10:28", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Sealink Cyber alert on our vessel", "description": "Cyber dashboard raised alert E-8400 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-05 20:00"}, {"ticket_id": "MRL-107346", "created_at": "2026-08-03 10:49", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "", "imo": "", "subject": "our vessel: BDU fault code E-1660", "description": "Hi support team,\n\nBelow-deck unit on our vessel rebooting randomly. Power supply suspected. Can you ship a spare to agent in Valletta?\n\nBest regards,\nMarine Superintendent, Shiokaze Kaiun KK", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-04 02:00"}, {"ticket_id": "MRL-107349", "created_at": "2026-08-03 12:22", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Ostro Meteor", "imo": "IMO 9435973", "subject": "Spare part request - MV Ostro Meteor", "description": "Below-deck unit on MV Ostro Meteor rebooting randomly. Power supply suspected. Can you ship a spare to agent in Hamburg?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-04 14:00"}, {"ticket_id": "MRL-107339", "created_at": "2026-08-03 14:06", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Solstice Trader", "imo": "IMO 9348376", "subject": "MV Solstice Trader: BDU fault code E-7625", "description": "Below-deck unit on MV Solstice Trader rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?", "reported_priority": "", "status": "closed", "resolved_at": "2026-08-03 10:00"}, {"ticket_id": "MRL-107347", "created_at": "2026-08-03 16:18", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Polar Dawn", "imo": "IMO 9880556", "subject": "New build connectivity setup Gascogne Gaz Maritime", "description": "Dear support team,\n\nWe are adding a newbuild to the fleet, delivery 2026-07. Need a quote and install slot for the standard stack.\n\nBrgds,\nDPA, Gascogne Gaz Maritime", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-11 03:00"}, {"ticket_id": "MRL-107743", "created_at": "2026-08-03 16:26", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "MV Kystfjord Vega - link keeps dropping since yesterday", "description": "Hi support team,\n\nPerformance on MV Kystfjord Vega degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-04 03:00"}, {"ticket_id": "MRL-107342", "created_at": "2026-08-03 18:20", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Tramontane Meteor", "imo": "IMO 9612739", "subject": "Portal access for new ops manager - Polarlys Tank AS", "description": "Do you have LEO coverage in Malacca Strait? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-04 09:00"}, {"ticket_id": "MRL-107341", "created_at": "2026-08-03 21:27", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Pioneer", "imo": "IMO 9808596", "subject": "MV Levante Pioneer - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Levante Pioneer. Modem log shows error E-5251 every few hours. Vessel currently South Atlantic. ETA next port Aberdeen.", "reported_priority": "", "status": "closed", "resolved_at": "2026-08-04 07:00"}, {"ticket_id": "MRL-107348", "created_at": "2026-08-03 21:43", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Polar Carrier", "imo": "IMO 9556090", "subject": "Spare part request - MV Polar Carrier", "description": "Below-deck unit on MV Polar Carrier rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-06 21:00"}, {"ticket_id": "MRL-107340", "created_at": "2026-08-03 22:31", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Amber Altair", "imo": "IMO 9464986", "subject": "Coverage question Gibraltar", "description": "Please send the current signed contract and SLA annex for Bosphorus Crescent Denizcilik, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-09 22:00"}, {"ticket_id": "MRL-107337", "created_at": "2026-08-03 23:07", "channel": "phone", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Zephyr Guardian", "imo": "IMO 9110107", "subject": "Slow crew internet on MV Zephyr Guardian", "description": "Crew on MV Zephyr Guardian cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-06 10:00"}, {"ticket_id": "MRL-107352", "created_at": "2026-08-04 00:54", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "INVOICE QUERY - BOSPHORUS CRESCENT DENIZCILIK", "description": "Hi support team,\n\nThe overage charges for MV Arctic Meteor look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-10 14:00"}, {"ticket_id": "MRL-107350", "created_at": "2026-08-04 01:19", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "", "imo": "", "subject": "New build connectivity setup Ligurian Star Cruises", "description": "Good day,\n\nCommissioning on our vessel completed last week but we never received the report. Please send.\n\nThanks and regards,\nMarine Superintendent, Ligurian Star Cruises", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-11 04:00"}, {"ticket_id": "MRL-107355", "created_at": "2026-08-04 03:15", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Tide", "imo": "IMO 9200330", "subject": "Crew data quota question - MV Scarlet Tide", "description": "Good day,\n\nCrew on MV Scarlet Tide cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nDPA, Bosphorus Crescent Denizcilik", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-13 04:00"}, {"ticket_id": "MRL-107357", "created_at": "2026-08-04 04:58", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Onyx Falcon", "imo": "IMO 9599822", "subject": "Activate crew wifi package on MV Onyx Falcon", "description": "Dear support team,\n\nPlease upgrade MV Onyx Falcon to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nMarine Superintendent, Riau Straits Carriers", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-13 02:00"}, {"ticket_id": "MRL-107356", "created_at": "2026-08-04 05:13", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Arctic Tern", "imo": "IMO 9789996", "subject": "MT Arctic Tern - link keeps dropping since yesterday", "description": "Dear support team,\n\nWe see repeated link drops on MT Arctic Tern. Modem log shows error E-3447 every few hours. Vessel currently Arabian Sea. ETA next port Jebel Ali.\n\nBest regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-05 03:00"}, {"ticket_id": "MRL-107359", "created_at": "2026-08-04 07:56", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Petrel", "imo": "IMO 9156577", "subject": "MV Austral Petrel: complete loss of connectivity", "description": "Complete outage on MV Austral Petrel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-04 15:00"}, {"ticket_id": "MRL-107354", "created_at": "2026-08-04 10:41", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Comet", "imo": "IMO 9610183", "subject": "Phishing attempt reported by MV Harmattan Comet crew", "description": "Cyber dashboard raised alert E-4743 for MV Harmattan Comet: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-08-05 06:00"}, {"ticket_id": "MRL-107353", "created_at": "2026-08-04 11:47", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Golden Tern", "imo": "IMO 9389679", "subject": "Portal access for new ops manager - Kattegat Container Line", "description": "Please send the current signed contract and SLA annex for Kattegat Container Line, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-08 19:00"}, {"ticket_id": "MRL-107360", "created_at": "2026-08-04 13:35", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Polar Breeze", "imo": "IMO 9726566", "subject": "Question about charges for MV Polar Breeze", "description": "Hi support team,\n\nThe overage charges for MV Polar Breeze look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nMarine Superintendent, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-06 11:00"}, {"ticket_id": "MRL-107358", "created_at": "2026-08-04 16:28", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "We need the crew welfare package activated on our vessel before next crew change in Hamburg.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-13 18:00"}, {"ticket_id": "MRL-107361", "created_at": "2026-08-04 18:11", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Azure Dawn", "imo": "IMO 9179440", "subject": "Plan change request for MT Azure Dawn", "description": "We need the crew welfare package activated on MT Azure Dawn before next crew change in Colombo.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-13 17:00"}, {"ticket_id": "MRL-107351", "created_at": "2026-08-04 21:54", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Aurora Wave", "imo": "IMO 9663075", "subject": "URGENT - MV AURORA WAVE OFFLINE", "description": "Complete outage on MV Aurora Wave. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-08-04 08:00"}, {"ticket_id": "MRL-107362", "created_at": "2026-08-05 02:06", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Polar Navigator", "imo": "IMO 9383936", "subject": "MV Polar Navigator - link keeps dropping since yesterday", "description": "Good day,\n\nWe see repeated link drops on MV Polar Navigator. Modem log shows error E-1881 every few hours. Vessel currently Baltic Sea. ETA next port Santos.\n\nBrgds,\nTechnical Dept, Haeryu Ocean Lines", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107369", "created_at": "2026-08-05 03:08", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "", "imo": "", "subject": "High latency reported by master, our vessel", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107366", "created_at": "2026-08-05 06:04", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Arctic Voyager", "imo": "IMO 9122370", "subject": "Credit note request Hormuz Falcon Tankers", "description": "Requesting a copy of all invoices for the last quarter for Hormuz Falcon Tankers fleet, our auditors are asking.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107370", "created_at": "2026-08-05 07:28", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Levante Atoll", "imo": "IMO 9866093", "subject": "Contract documents request - Thraki Product Tankers", "description": "Please send the current signed contract and SLA annex for Thraki Product Tankers, we cannot locate our copy.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107368", "created_at": "2026-08-05 15:13", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "MV Arctic Horizon: slow connection and packet loss", "description": "Hello,\n\nPerformance on MV Arctic Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nTechnical Dept, Baltic Amber Shipping", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-06 14:00"}, {"ticket_id": "MRL-107365", "created_at": "2026-08-05 16:17", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Albatross", "imo": "IMO 9707144", "subject": "Spare part request - MV Arctic Albatross", "description": "Below-deck unit on MV Arctic Albatross rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107363", "created_at": "2026-08-05 17:29", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Baltic Vega", "imo": "IMO 9618874", "subject": "Crew wifi vouchers not working on MV Baltic Vega", "description": "Crew on MV Baltic Vega cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107371", "created_at": "2026-08-05 19:11", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "Plan change request for MV Kystfjord Hydra", "description": "MV Kystfjord Hydra goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-11 02:00"}, {"ticket_id": "MRL-107364", "created_at": "2026-08-05 22:55", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Aurora Carrier", "imo": "IMO 9735660", "subject": "Installation schedule for MV Aurora Carrier", "description": "When can the install team board MV Aurora Carrier in Colombo? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-08 20:00"}, {"ticket_id": "MRL-107367", "created_at": "2026-08-05 23:21", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Carrier", "imo": "IMO 9415507", "subject": "Question about charges for MV Azure Carrier", "description": "Dear support team,\n\nThe overage charges for MV Azure Carrier look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107374", "created_at": "2026-08-06 01:25", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Nordic Navigator", "imo": "IMO 9347231", "subject": "Invoice query - Riau Straits Carriers", "description": "We do not recognise line items on the latest invoice for MV Nordic Navigator. Can you send a breakdown per service? Regards, Accounts team, Riau Straits Carriers.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-11 23:00"}, {"ticket_id": "MRL-107372", "created_at": "2026-08-06 02:32", "channel": "portal", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Lyra", "imo": "IMO 9335630", "subject": "PHISHING ATTEMPT REPORTED BY MV MERIDIAN LYRA CREW", "description": "Cyber dashboard raised alert E-7421 for MV Meridian Lyra: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107381", "created_at": "2026-08-06 06:21", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Boreal Pioneer", "imo": "IMO 9339416", "subject": "Slow crew internet on MV Boreal Pioneer", "description": "Hi support team,\n\nCaptain of MV Boreal Pioneer asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nDPA, Nordhav Offshore AS", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107379", "created_at": "2026-08-06 08:18", "channel": "portal", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "", "imo": "", "subject": "our vessel: slow connection and packet loss", "description": "Performance on our vessel degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107376", "created_at": "2026-08-06 09:01", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "", "imo": "", "subject": "URGENT - our vessel offline", "description": "Hello,\n\nComplete outage on our vessel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nTechnical Dept, Gascogne Gaz Maritime", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107380", "created_at": "2026-08-06 11:04", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Nordic Atoll", "imo": "IMO 9880661", "subject": "Suspend service on MT Nordic Atoll during dry dock", "description": "Good day,\n\nMT Nordic Atoll goes into dry dock in Santos for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nTechnical Dept, Levantine Crescent Shipping", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-14 02:00"}, {"ticket_id": "MRL-107378", "created_at": "2026-08-06 11:53", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Zephyr Lyra", "imo": "IMO 9420801", "subject": "Sealink Cyber alert on MV Zephyr Lrya", "description": "Master of MV Zephyr Lyra reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-07 21:00"}, {"ticket_id": "MRL-107375", "created_at": "2026-08-06 16:39", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Iron Tide", "imo": "IMO 9622045", "subject": "Crew wifi vouchers not working on MT Iron Tide", "description": "Crew on MT Iron Tide cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107377", "created_at": "2026-08-06 16:52", "channel": "email", "customer_id": "CUST-010", "customer": "Vestkyst Seismikk AS", "vessel": "MV Onyx Breeze", "imo": "IMO 9394997", "subject": "Question about charges for MV Onyx Breeze", "description": "Requesting a copy of all invoices for the last quarter for Vestkyst Seismikk AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107373", "created_at": "2026-08-06 21:32", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Coral Tide", "imo": "IMO 9176022", "subject": "MT Coral Tide: BDU fault code E-2898", "description": "After heavy weather the radome on MT Coral Tide has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-13 00:00"}, {"ticket_id": "MRL-107390", "created_at": "2026-08-07 00:19", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Dawn", "imo": "IMO 9283693", "subject": "Degraded VSAT performance on MT Amber Dawn", "description": "Hello,\n\nMaster on MT Amber Dawn (IMO 9283693) reports very slow internet since Shanghai departure. SNR fluctuating around 7.4 dB. Crew unable to run video calls. Please investigate.\n\nBest regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-10 21:00"}, {"ticket_id": "MRL-107749", "created_at": "2026-08-07 02:14", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Solstice Altair", "imo": "IMO 9210919", "subject": "QUESTION ABOUT CHARGES FOR MV SOLSTICE ALTAIR", "description": "Requesting a copy of all invoices for the last quarter for Aegean Meltemi Lines fleet, our auditors are asking.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107382", "created_at": "2026-08-07 03:43", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Crimson Petrel", "imo": "IMO 9832688", "subject": "Commissioning report pending - MT Crimson Petrel", "description": "When can the install team board MT Crimson Petrel in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107386", "created_at": "2026-08-07 05:35", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Invoice query - Kystfjord Rederi AS", "description": "Requesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107383", "created_at": "2026-08-07 07:15", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Amber Current", "imo": "IMO 9706396", "subject": "MV Amber Current: BDU fault code E-6869", "description": "ETO on MV Amber Current reports antenna stuck in azimuth, fault code E-1805. Manual repointing works temporarily. Requesting service visit in Las Palmas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-08 15:00"}, {"ticket_id": "MRL-107394", "created_at": "2026-08-07 07:22", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Golden Falcon", "imo": "IMO 9134919", "subject": "Commissioning report pending - MV Golden Falcon", "description": "Good day,\n\nWe are adding a newbuild to the fleet, delivery 2026-02. Need a quote and install slot for the standard stack.\n\nBest regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "", "status": "resolved", "resolved_at": "2026-08-16 05:00"}, {"ticket_id": "MRL-107392", "created_at": "2026-08-07 08:10", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Breeze", "imo": "IMO 9278002", "subject": "Plan change request for MV Sirocco Breeze", "description": "We need the crew welfare package activated on MV Sirocco Breeze before next crew change in Hamburg.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107388", "created_at": "2026-08-07 08:22", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "Sealink Cyber alert on MV Harmattan Falcon", "description": "Cyber dashboard raised alert E-9349 for MV Harmattan Falcon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-08-08 03:00"}, {"ticket_id": "MRL-107384", "created_at": "2026-08-07 09:20", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Scarlet Petrel", "imo": "IMO 9349265", "subject": "New build connectivity setup Melita Bulk Carriers", "description": "Commissioning on MV Scarlet Petrel completed last week but we never received the report. Please send.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107393", "created_at": "2026-08-07 10:19", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Zephyr Navigator", "imo": "IMO 9566904", "subject": "Suspend service on MV Zephyr Navigator during dry dock", "description": "Hi support team,\n\nWe need the crew welfare package activated on MV Zephyr Navigator before next crew change in Antwerp.\n\nBest regards,\nDPA, Cantábrico Naviera SA", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107387", "created_at": "2026-08-07 10:43", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Equinox Atoll", "imo": "IMO 9469649", "subject": "Degraded VSAT performance on MV Equinox Atoll", "description": "Dear support team,\n\nPerformance on MV Equinox Atoll degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nDPA, Ligurian Star Cruises", "reported_priority": "", "status": "resolved", "resolved_at": "2026-08-15 15:00"}, {"ticket_id": "MRL-107391", "created_at": "2026-08-07 12:04", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Boreal Horizon", "imo": "IMO 9539339", "subject": "Question about charges for MV Boreal Horizon", "description": "Requesting a copy of all invoices for the last quarter for Riau Straits Carriers fleet, our auditors are asking.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-15 03:00"}, {"ticket_id": "MRL-107385", "created_at": "2026-08-07 16:49", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Scarlet Lagoon", "imo": "IMO 9173783", "subject": "Activate crew wifi package on MV Scarlet Lagoon", "description": "Hello,\n\nPlease upgrade MV Scarlet Lagoon to the next data tier from the 1st of next month. Charterer requirement.\n\nThanks and regards,\nTechnical Dept, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107389", "created_at": "2026-08-07 19:02", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Iron Orion", "imo": "IMO 9842243", "subject": "Crew wifi vouchers not working on MT Iron Orion", "description": "Captain of MT Iron Orion asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-16 16:00"}, {"ticket_id": "MRL-107398", "created_at": "2026-08-08 03:20", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Silver Vega", "imo": "IMO 9415129", "subject": "Suspend service on MV Silver Vega during dry dock", "description": "Good day,\n\nPlease upgrade MV Silver Vega to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nFleet Ops, Bosphorus Crescent Denizcilik", "reported_priority": "", "status": "resolved", "resolved_at": "2026-08-12 08:00"}, {"ticket_id": "MRL-107397", "created_at": "2026-08-08 04:11", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Sirocco Beacon", "imo": "IMO 9558701", "subject": "Crew data quota question - MT Sirocco Beacon", "description": "Hi support team,\n\nCrew on MT Sirocco Beacon cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBest regards,\nMarine Superintendent, Levantine Crescent Shipping", "reported_priority": "", "status": "closed", "resolved_at": "2026-08-14 23:00"}, {"ticket_id": "MRL-107402", "created_at": "2026-08-08 05:55", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Ivory Falcon", "imo": "IMO 9795945", "subject": "Spare part request - MT Ivory Falcon", "description": "ETO on MT Ivory Falcon reports antenna stuck in azimuth, fault code E-2355. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107408", "created_at": "2026-08-08 09:30", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Polar Spirit", "imo": "IMO 9152856", "subject": "Spare part request - MV Polar Spirit", "description": "Hi support team,\n\nBelow-deck unit on MV Polar Spirit rebooting randomly. Power supply suspected. Can you ship a spare to agent in Piraeus?\n\nBest regards,\nDPA, Melita Bulk Carriers", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-11 02:00"}, {"ticket_id": "MRL-107400", "created_at": "2026-08-08 09:55", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Mistral Vega", "imo": "IMO 9239123", "subject": "Antenna fault on MV Mistral Vega", "description": "Below-deck unit on MV Mistral Vega rebooting randomly. Power supply suspected. Can you ship a spare to agent in Rotterdam?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-09 08:00"}, {"ticket_id": "MRL-107395", "created_at": "2026-08-08 10:04", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Equinox Wave", "imo": "IMO 9512680", "subject": "MV Equinox Wave: slow connection and packet loss", "description": "Performance on MV Equinox Wave degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107407", "created_at": "2026-08-08 11:33", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Sapphire Lyra", "imo": "IMO 9386536", "subject": "Plan change request for MV Sapphire Lyra", "description": "Please upgrade MV Sapphire Lyra to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107396", "created_at": "2026-08-08 12:30", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Zephyr Navigator", "imo": "IMO 9566904", "subject": "Suspend service on MV Zephyr Navigator during dry dock", "description": "MV Zephyr Navigator goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-12 13:00"}, {"ticket_id": "MRL-107399", "created_at": "2026-08-08 12:33", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Tramontane Comet", "imo": "IMO 9729491", "subject": "Question about hcarges for FV Tramontane Comet", "description": "We do not recognise line items on the latest invoice for FV Tramontane Comet. Can you send a breakdown per service? Regards, Accounts team, Lofoten Havfiske AS.", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107401", "created_at": "2026-08-08 13:50", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Amber Crest", "imo": "IMO 9239812", "subject": "Coverage question South Atlantic", "description": "Dear support team,\n\nOur new operations manager needs portal access for the Gascogne Gaz Maritime fleet. Can you set up an account?\n\nThanks and regards,\nMarine Superintendent, Gascogne Gaz Maritime", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107405", "created_at": "2026-08-08 13:58", "channel": "phone", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Comet", "imo": "IMO 9339519", "subject": "Crew data quota question - MV Boreal Comet", "description": "Crew wifi on MV Boreal Comet unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107403", "created_at": "2026-08-08 16:10", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Horizon", "imo": "IMO 9743928", "subject": "Antenna fault on MV Meridian Horizon", "description": "Hello,\n\nAfter heavy weather the radome on MV Meridian Horizon has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nFleet Ops, Göta Älv Shortsea AB", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-13 18:00"}, {"ticket_id": "MRL-107404", "created_at": "2026-08-08 17:59", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Equinox Rigel", "imo": "IMO 9683336", "subject": "Coverage question Baltic Sea", "description": "Our new operations manager needs portal access for the Kowloon Pearl Navigation fleet. Can you set up an account?", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107406", "created_at": "2026-08-08 21:06", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Meridian Tern", "imo": "IMO 9691307", "subject": "MV Meridian Tern: complete loss of connectivity", "description": "Hi support team,\n\nComplete outage on MV Meridian Tern. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nThanks and regards,\nDPA, Kattegat Container Line", "reported_priority": "P1", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107418", "created_at": "2026-08-09 01:08", "channel": "phone", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Sirocco Tern", "imo": "IMO 9440198", "subject": "SLOW CREW INTERNET ON MV SIROCCO TERN", "description": "Crew wifi on MV Sirocco Tern unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107416", "created_at": "2026-08-09 02:39", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "QUESTION ABOUT CHARGES FOR MV KYSTFJORD MIRA", "description": "Requesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107410", "created_at": "2026-08-09 04:05", "channel": "portal", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Mistral Voyager", "imo": "IMO 9259953", "subject": "Plan change request for MV Mistral Voyager", "description": "Please upgrade MV Mistral Voyager to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-16 19:00"}, {"ticket_id": "MRL-107409", "created_at": "2026-08-09 05:22", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Golden Wave", "imo": "IMO 9272072", "subject": "INVOICE QUERY - DELTA MAAS SHIPPING BV", "description": "Requesting a copy of all invoices for the last quarter for Delta Maas Shipping BV fleet, our auditors are asking.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107415", "created_at": "2026-08-09 06:14", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Zephyr Navigator", "imo": "IMO 9566904", "subject": "Degraded VSAT performance on MV Zephyr Navigator", "description": "Hi support team,\n\nMaster on MV Zephyr Navigator (IMO 9566904) reports very slow internet since Valletta departure. SNR fluctuating around 5.8 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nFleet Ops, Cantábrico Naviera SA", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-08-10 23:00"}, {"ticket_id": "MRL-107422", "created_at": "2026-08-09 07:31", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Crimson Dawn", "imo": "IMO 9175913", "subject": "Contract documents request - Konkan Coast Carriers", "description": "Please send the current signed contract and SLA annex for Konkan Coast Carriers, we cannot locate our copy.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107421", "created_at": "2026-08-09 10:58", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Scarlet Atoll", "imo": "IMO 9797228", "subject": "Crew wifi vouchers not working on MT Scarlet Atoll", "description": "Crew wifi on MT Scarlet Atoll unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-11 23:00"}, {"ticket_id": "MRL-107419", "created_at": "2026-08-09 14:02", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Cobalt Altair", "imo": "IMO 9639983", "subject": "MV Cobalt Altair: complete loss of connectivity", "description": "Complete outage on MV Cobalt Altair. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-10 00:00"}, {"ticket_id": "MRL-107420", "created_at": "2026-08-09 14:23", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Star", "imo": "IMO 9665451", "subject": "Credit note request Göta Älv Shortsea AB", "description": "The overage charges for MV Crimson Star look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107413", "created_at": "2026-08-09 14:41", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Zephyr Tide", "imo": "IMO 9533854", "subject": "MV Zephyr Tide: BDU fault code E-2083", "description": "Below-deck unit on MV Zephyr Tide rebooting randomly. Power supply suspected. Can you ship a spare to agent in Aberdeen?", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-10 07:00"}, {"ticket_id": "MRL-107411", "created_at": "2026-08-09 16:02", "channel": "portal", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Cobalt Wave", "imo": "IMO 9473808", "subject": "MV Cobalt Wave: slow connection and packet loss", "description": "We see repeated link drops on MV Cobalt Wave. Modem log shows error E-4359 every few hours. Vessel currently Gulf of Aden. ETA next port Las Palmas.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107412", "created_at": "2026-08-09 19:37", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Emerald Altair", "imo": "IMO 9222118", "subject": "MV Emerald Altair: slow connection and packet loss", "description": "Hello,\n\nMaster on MV Emerald Altair (IMO 9222118) reports very slow internet since Shanghai departure. SNR fluctuating around 6.5 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Atlântico Azul Navegação", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107414", "created_at": "2026-08-09 20:20", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Pioneer", "imo": "IMO 9632167", "subject": "MV CRIMSON PIONEER: SLOW CONNECTION AND PACKET LOSS", "description": "We see repeated link drops on MV Crimson Pioneer. Modem log shows error E-3431 every few hours. Vessel currently Mid Atlantic. ETA next port Jebel Ali.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-09 11:00"}, {"ticket_id": "MRL-107417", "created_at": "2026-08-09 21:58", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Onyx Falcon", "imo": "IMO 9599822", "subject": "Slow crew internet on MV Onyx Falcon", "description": "Hi support team,\n\nCaptain of MV Onyx Falcon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nTechnical Dept, Riau Straits Carriers", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107434", "created_at": "2026-08-10 05:29", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Crimson Voyager", "imo": "IMO 9896529", "subject": "No link on MV Crimson Voyager since 0400 UTC", "description": "MV Crimson Voyager (IMO 9896529) has no connectivity at all. Antenna status LED red, error E-3475. Vessel in Mediterranean. Please call the bridge sat phone.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-08-10 06:00"}, {"ticket_id": "MRL-107429", "created_at": "2026-08-10 05:37", "channel": "phone", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Harmattan Crest", "imo": "IMO 9832834", "subject": "Plan change request for MV Harmattan Crest", "description": "MV Harmattan Crest goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107426", "created_at": "2026-08-10 06:54", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Boreal Wave", "imo": "IMO 9867920", "subject": "Degraded VSAT performance on MV Boreal Wave", "description": "We see repeated link drops on MV Boreal Wave. Modem log shows error E-3019 every few hours. Vessel currently Baltic Sea. ETA next port Tanjung Pelepas.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107432", "created_at": "2026-08-10 06:59", "channel": "phone", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Scarlet Spirit", "imo": "IMO 9102409", "subject": "MT Scarlet Spirit - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Scarlet Spirit. Modem log shows error E-5281 every few hours. Vessel currently Mediterranean. ETA next port Las Palmas.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107433", "created_at": "2026-08-10 11:40", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Meridian Breeze", "imo": "IMO 9699933", "subject": "Crew wifi vouchers not working on MV Meridian Breeze", "description": "Good day,\n\nCrew wifi on MV Meridian Breeze unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Göta Älv Shortsea AB", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107744", "created_at": "2026-08-10 11:57", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Degraded VSAT performance on MV Kystfjord Vega", "description": "Good day,\n\nWe see repeated link drops on MV Kystfjord Vega. Modem log shows error E-6565 every few hours. Vessel currently Norwegian Sea. ETA next port Cape Town.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107435", "created_at": "2026-08-10 12:32", "channel": "portal", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Polar Spirit", "imo": "IMO 9152856", "subject": "MV Polar Spirit: BDU fault code E-2770", "description": "After heavy weather the radome on MV Polar Spirit has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-11 00:00"}, {"ticket_id": "MRL-107427", "created_at": "2026-08-10 14:09", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Please upgrade our vessel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "", "status": "closed", "resolved_at": "2026-08-19 12:00"}, {"ticket_id": "MRL-107430", "created_at": "2026-08-10 14:10", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Boreal Altair", "imo": "IMO 9468619", "subject": "Suspend service on MV Boreal Altair during dry dock", "description": "Dear support team,\n\nPlease upgrade MV Boreal Altair to the next data tier from the 1st of next month. Charterer requirement.\n\nBrgds,\nMarine Superintendent, Göta Älv Shortsea AB", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107424", "created_at": "2026-08-10 14:19", "channel": "portal", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Mistral Breeze", "imo": "IMO 9448932", "subject": "Degraded SVAT performance on MV Mistral Breeze", "description": "Performance on MV Mistral Breeze degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-13 07:00"}, {"ticket_id": "MRL-107428", "created_at": "2026-08-10 16:28", "channel": "phone", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Boreal Beacon", "imo": "IMO 9120346", "subject": "Crew wifi vouchers not working on MV Boreal Beacon", "description": "Crew wifi on MV Boreal Beacon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107423", "created_at": "2026-08-10 19:07", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Arctic Meteor", "imo": "IMO 9191620", "subject": "Antenna fault on MV Arctic Meteor", "description": "After heavy weather the radome on MV Arctic Meteor has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107431", "created_at": "2026-08-10 21:52", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Amber Guardian", "imo": "IMO 9156864", "subject": "MT AMBER GUARDIAN - LINK KEEPS DROPPING SINCE YESTERDAY", "description": "We see repeated link drops on MT Amber Guardian. Modem log shows error E-8114 every few hours. Vessel currently Gulf of Oman. ETA next port Aberdeen.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107425", "created_at": "2026-08-10 23:03", "channel": "phone", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Sirocco Spirit", "imo": "IMO 9578646", "subject": "Coverage question Baltic Sea", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107438", "created_at": "2026-08-11 01:58", "channel": "phone", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Amber Carrier", "imo": "IMO 9529188", "subject": "Slow crew internet on MV Amber Carrier", "description": "Crew on MV Amber Carrier cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107439", "created_at": "2026-08-11 02:00", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Lofoten Havfiske AS", "description": "Do you have LEO coverage in North Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107437", "created_at": "2026-08-11 02:16", "channel": "portal", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Levante Reef", "imo": "IMO 9260603", "subject": "Question about charges for MT Levante Reef", "description": "We do not recognise line items on the latest invoice for MT Levante Reef. Can you send a breakdown per service? Regards, Accounts team, Hormuz Falcon Tankers.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-12 14:00"}, {"ticket_id": "MRL-107443", "created_at": "2026-08-11 02:32", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Harmattan Falcon", "imo": "IMO 9275622", "subject": "Commissioning report pending - MV Harmattan Faclon", "description": "When can the install team board MV Harmattan Falcon in Las Palmas? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107449", "created_at": "2026-08-11 06:22", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Silver Pioneer", "imo": "IMO 9288980", "subject": "Credit note request Thraki Product Tankers", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Thraki Product Tankers fleet, our auditors are asking.\n\nBrgds,\nTechnical Dept, Thraki Product Tankers", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107441", "created_at": "2026-08-11 06:27", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Coral Trader", "imo": "IMO 9442184", "subject": "MV Coral Trader: complete loss of connectivity", "description": "MV Coral Trader (IMO 9442184) has no connectivity at all. Antenna status LED red, error E-8023. Vessel in Baltic Sea. Please call the bridge sat phone.", "reported_priority": "P1", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107440", "created_at": "2026-08-11 06:38", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Altair", "imo": "IMO 9119103", "subject": "MV Sirocco Altair: BDU fault code E-9554", "description": "ETO on MV Sirocco Altair reports antenna stuck in azimuth, fault code E-6208. Manual repointing works temporarily. Requesting service visit in Tanjung Pelepas.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-12 13:00"}, {"ticket_id": "MRL-107445", "created_at": "2026-08-11 07:18", "channel": "portal", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Horizon", "imo": "IMO 9507805", "subject": "MV Arctic Horizon: slow connection and packet loss", "description": "Performance on MV Arctic Horizon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-14 13:00"}, {"ticket_id": "MRL-107446", "created_at": "2026-08-11 07:39", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Levante Tide", "imo": "IMO 9332664", "subject": "Question about charges for MV Levante Tide", "description": "The overage charges for MV Levante Tide look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107442", "created_at": "2026-08-11 08:08", "channel": "portal", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Levante Trader", "imo": "IMO 9447964", "subject": "Portal access for new ops manager - Riau Straits Carriers", "description": "Do you have LEO coverage in Baltic Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-19 17:00"}, {"ticket_id": "MRL-107450", "created_at": "2026-08-11 14:57", "channel": "phone", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Amber Falcon", "imo": "IMO 9730543", "subject": "Crew data quota question - MV Amber Falcon", "description": "Crew wifi on MV Amber Falcon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107447", "created_at": "2026-08-11 17:01", "channel": "portal", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Scarlet Beacon", "imo": "IMO 9203394", "subject": "Suspicious traffic flagged - MV Scarlet Beacon", "description": "Master of MV Scarlet Beacon reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-20 17:00"}, {"ticket_id": "MRL-107448", "created_at": "2026-08-11 17:42", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Meridian Spirit", "imo": "IMO 9885570", "subject": "Plan change request for MV Meridian Spirit", "description": "Please upgrade MV Meridian Spirit to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-19 10:00"}, {"ticket_id": "MRL-107451", "created_at": "2026-08-11 17:45", "channel": "email", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Lagoon", "imo": "IMO 9879375", "subject": "Credit note request Ligurian Star Cruises", "description": "We do not recognise line items on the latest invoice for MV Ostro Lagoon. Can you send a breakdown per service? Regards, Accounts team, Ligurian Star Cruises.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-08-16 03:00"}, {"ticket_id": "MRL-107436", "created_at": "2026-08-11 19:10", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Equinox Breeze", "imo": "IMO 9360972", "subject": "Sealink Cyber alert on MV Equinox Breeze", "description": "Hi support team,\n\nMaster of MV Equinox Breeze reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nDPA, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107444", "created_at": "2026-08-11 20:43", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Harmattan Carrier", "imo": "IMO 9109794", "subject": "Spare part request - MV Harmattan Carrier", "description": "Hi support team,\n\nETO on MV Harmattan Carrier reports antenna stuck in azimuth, fault code E-2967. Manual repointing works temporarily. Requesting service visit in Las Palmas.\n\nBest regards,\nTechnical Dept, Shiokaze Kaiun KK", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107461", "created_at": "2026-08-12 02:52", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Austral Albatross", "imo": "IMO 9778870", "subject": "Slow crew internet on MV Austral Albatross", "description": "Hello,\n\nCrew on MV Austral Albatross cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nFleet Ops, Kowloon Pearl Navigation", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-08-14 04:00"}, {"ticket_id": "MRL-107458", "created_at": "2026-08-12 03:29", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Lagoon", "imo": "IMO 9786073", "subject": "MT Solstice Lagoon - link keeps dropping since yesterday", "description": "We see repeated link drops on MT Solstice Lagoon. Modem log shows error E-4839 every few hours. Vessel currently Sea of Marmara. ETA next port Aberdeen.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-08-13 10:00"}, {"ticket_id": "MRL-107452", "created_at": "2026-08-12 05:14", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Crimson Breeze", "imo": "IMO 9225134", "subject": "Suspend service on MV Crimson Breeze during dry dock", "description": "We need the crew welfare package activated on MV Crimson Breeze before next crew change in Jebel Ali.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107459", "created_at": "2026-08-12 08:20", "channel": "email", "customer_id": "CUST-004", "customer": "Tirreno Blu Navigazione", "vessel": "MV Harmattan Tern", "imo": "IMO 9454929", "subject": "Antenna fault on MV Harmattan Tern", "description": "Hello,\n\nETO on MV Harmattan Tern reports antenna stuck in azimuth, fault code E-9140. Manual repointing works temporarily. Requesting service visit in Santos.\n\nBrgds,\nFleet Ops, Tirreno Blu Navigazione", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107456", "created_at": "2026-08-12 09:02", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Azure Rigel", "imo": "IMO 9843948", "subject": "Suspend service on MV Azure Rigel during dry dock", "description": "We need the crew welfare package activated on MV Azure Rigel before next crew change in Las Palmas.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107460", "created_at": "2026-08-12 13:13", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Azure Tern", "imo": "IMO 9223473", "subject": "MV AZURE TERN: SLOW CONNECTION AND PACKET LOSS", "description": "Hello,\n\nPerformance on MV Azure Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Al Mirfa Offshore Marine", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107455", "created_at": "2026-08-12 14:35", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Cobalt Star", "imo": "IMO 9436056", "subject": "Portal access for new ops manager - Nordhav Offshore AS", "description": "Our new operations manager needs portal access for the Nordhav Offshore AS fleet. Can you set up an account?", "reported_priority": "", "status": "closed", "resolved_at": "2026-08-14 16:00"}, {"ticket_id": "MRL-107462", "created_at": "2026-08-12 14:39", "channel": "portal", "customer_id": "CUST-017", "customer": "Armor Atlantique Armement", "vessel": "FV Levante Crest", "imo": "IMO 9849801", "subject": "Contract documents request - Armor Atlantique Armement", "description": "Our new operations manager needs portal access for the Armor Atlantique Armement fleet. Can you set up an account?", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107454", "created_at": "2026-08-12 14:52", "channel": "phone", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Golden Petrel", "imo": "IMO 9734604", "subject": "High latency reported by master, MT Golden Petrel", "description": "We see repeated link drops on MT Golden Petrel. Modem log shows error E-7988 every few hours. Vessel currently Red Sea. ETA next port Piraeus.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-08-15 20:00"}, {"ticket_id": "MRL-107453", "created_at": "2026-08-12 17:30", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Amber Altair", "imo": "IMO 9464986", "subject": "Crew wifi vouchers not working on MV Amber Altair", "description": "Crew on MV Amber Altair cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107457", "created_at": "2026-08-12 20:14", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Boreal Lyra", "imo": "IMO 9100059", "subject": "Sealink Cyber alert on MV Boreal Lyra", "description": "Cyber dashboard raised alert E-4855 for MV Boreal Lyra: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107478", "created_at": "2026-08-13 00:11", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "Question about charges for MV Kystfjord Hydra", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Kystfjord Hydra. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107475", "created_at": "2026-08-13 04:16", "channel": "email", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Nordic Star", "imo": "IMO 9412763", "subject": "Invoice query - Nordhav Offshore AS", "description": "Hi support team,\n\nRequesting a copy of all invoices for the last quarter for Nordhav Offshore AS fleet, our auditors are asking.\n\nBest regards,\nMarine Superintendent, Nordhav Offshore AS", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107469", "created_at": "2026-08-13 06:17", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Amber Lyra", "imo": "IMO 9724178", "subject": "Suspend service on MT Amber Lyra during dry dock", "description": "Please upgrade MT Amber Lyra to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107481", "created_at": "2026-08-13 08:23", "channel": "portal", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Baltic Carrier", "imo": "IMO 9752498", "subject": "High latency reported by master, MT Baltic Carrier", "description": "We see repeated link drops on MT Baltic Carrier. Modem log shows error E-2430 every few hours. Vessel currently Mediterranean. ETA next port Colombo.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107479", "created_at": "2026-08-13 09:43", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Castor", "imo": "IMO 9296664", "subject": "MV Kystfjord Castor - link keeps dropping since yesterday", "description": "Hi support team,\n\nMaster on MV Kystfjord Castor (IMO 9296664) reports very slow internet since Cape Town departure. SNR fluctuating around 6.1 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-21 13:00"}, {"ticket_id": "MRL-107464", "created_at": "2026-08-13 11:19", "channel": "email", "customer_id": "CUST-025", "customer": "Adriatic Sun Ferries", "vessel": "MV Silver Meteor", "imo": "IMO 9752125", "subject": "Plan change request for MV Silver Meteor", "description": "MV Silver Meteor goes into dry dock in Piraeus for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107465", "created_at": "2026-08-13 11:47", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "", "imo": "", "subject": "Slow crew internet on our vessel", "description": "Dear support team,\n\nCrew on our vessel cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nThanks and regards,\nDPA, Lofoten Havfiske AS", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107471", "created_at": "2026-08-13 12:26", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Arctic Spirit", "imo": "IMO 9356921", "subject": "Invoice query - Elbstrom Reederei GmbH", "description": "Requesting a copy of all invoices for the last quarter for Elbstrom Reederei GmbH fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-22 10:00"}, {"ticket_id": "MRL-107474", "created_at": "2026-08-13 12:47", "channel": "portal", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Austral Reef", "imo": "IMO 9528964", "subject": "Portal access for new ops manager - Atlântico Azul Navegação", "description": "Our new operations manager needs portal access for the Atlântico Azul Navegação fleet. Can you set up an account?", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107463", "created_at": "2026-08-13 13:24", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Ostro Tern", "imo": "IMO 9706944", "subject": "Crew wifi vouchers not working on MV Ostro Tern", "description": "Captain of MV Ostro Tern asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107477", "created_at": "2026-08-13 14:32", "channel": "portal", "customer_id": "CUST-015", "customer": "Waddenzee Offshore BV", "vessel": "MV Meridian Wave", "imo": "IMO 9572290", "subject": "Plan chagne request for MV Meridian Wave", "description": "Please upgrade MV Meridian Wave to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-21 02:00"}, {"ticket_id": "MRL-107467", "created_at": "2026-08-13 17:43", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Sapphire Navigator", "imo": "IMO 9774446", "subject": "Degraded VSAT performance on MV Sapphire Navigator", "description": "We see repeated link drops on MV Sapphire Navigator. Modem log shows error E-4170 every few hours. Vessel currently Baltic Sea. ETA next port Valletta.", "reported_priority": "", "status": "closed", "resolved_at": "2026-08-14 00:00"}, {"ticket_id": "MRL-107473", "created_at": "2026-08-13 18:09", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "Spare part request - MT Solstice Navigator", "description": "ETO on MT Solstice Navigator reports antenna stuck in azimuth, fault code E-5520. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-14 20:00"}, {"ticket_id": "MRL-107468", "created_at": "2026-08-13 18:33", "channel": "email", "customer_id": "CUST-028", "customer": "Baltic Amber Shipping", "vessel": "MV Arctic Comet", "imo": "IMO 9609809", "subject": "Commissioning report pending - MV Arctic Comet", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-16 21:00"}, {"ticket_id": "MRL-107472", "created_at": "2026-08-13 19:13", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Horizon", "imo": "IMO 9146637", "subject": "MV Austral Horizon: complete loss of connectivity", "description": "Dear support team,\n\nMV Austral Horizon (IMO 9146637) has no connectivity at all. Antenna status LED red, error E-5913. Vessel in Suez Canal. Please call the bridge sat phone.\n\nBest regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P1", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107476", "created_at": "2026-08-13 19:26", "channel": "email", "customer_id": "CUST-021", "customer": "Firth of Clyde Carriers", "vessel": "MV Equinox Falcon", "imo": "IMO 9131931", "subject": "Suspicious traffic flagged - MV Equinox Falcon", "description": "Cyber dashboard raised alert E-1123 for MV Equinox Falcon: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-14 23:00"}, {"ticket_id": "MRL-107470", "created_at": "2026-08-13 23:08", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Harmattan Altair", "imo": "IMO 9532501", "subject": "NO LINK ON MV HARMATTAN ALTAIR SINCE 0400 UTC", "description": "Complete outage on MV Harmattan Altair. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-14 18:00"}, {"ticket_id": "MRL-107466", "created_at": "2026-08-13 23:20", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "MV Silver Tern: slow connection and packet loss", "description": "Performance on MV Silver Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107480", "created_at": "2026-08-13 23:32", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Scarlet Spirit", "imo": "IMO 9880518", "subject": "Spare part request - MV Scarlet Spirit", "description": "Dear support team,\n\nETO on MV Scarlet Spirit reports antenna stuck in azimuth, fault code E-2681. Manual repointing works temporarily. Requesting service visit in Rotterdam.\n\nThanks and regards,\nTechnical Dept, Øresund Bulk ApS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-13 10:00"}, {"ticket_id": "MRL-107497", "created_at": "2026-08-14 01:01", "channel": "phone", "customer_id": "CUST-024", "customer": "Karpas Maritime Ltd", "vessel": "MV Arctic Falcon", "imo": "IMO 9351282", "subject": "MV Arctic Falcon - link keeps dropping since yesterday", "description": "Performance on MV Arctic Falcon degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107488", "created_at": "2026-08-14 02:07", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Credit note request Kystfjord Rederi AS", "description": "The overage charges for MV Kystfjord Vega look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-20 11:00"}, {"ticket_id": "MRL-107485", "created_at": "2026-08-14 03:21", "channel": "portal", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Onyx Altair", "imo": "IMO 9159737", "subject": "Credit note request Al Mirfa Offshore Marine", "description": "The overage charges for MV Onyx Altair look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107493", "created_at": "2026-08-14 03:44", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Ivory Rigel", "imo": "IMO 9634684", "subject": "URGENT - MV Ivory Rigel offline", "description": "Dear support team,\n\nComplete outage on MV Ivory Rigel. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nTechnical Dept, Skagerrak Link Ferries", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-15 02:00"}, {"ticket_id": "MRL-107495", "created_at": "2026-08-14 05:27", "channel": "email", "customer_id": "CUST-020", "customer": "Atlântico Azul Navegação", "vessel": "MV Coral Guardian", "imo": "IMO 9323716", "subject": "PORTAL ACCESS FOR NEW OPS MANAGER - ATLÂNTICO AZUL NAVEGAÇÃO", "description": "Do you have LEO coverage in Red Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107482", "created_at": "2026-08-14 10:19", "channel": "email", "customer_id": "CUST-033", "customer": "Hormuz Falcon Tankers", "vessel": "MT Mistral Wave", "imo": "IMO 9206906", "subject": "MT Mistral Wave: slow connection and packet loss", "description": "Master on MT Mistral Wave (IMO 9206906) reports very slow internet since Cape Town departure. SNR fluctuating around 5.2 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-08-15 13:00"}, {"ticket_id": "MRL-107484", "created_at": "2026-08-14 10:27", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Nordic Guardian", "imo": "IMO 9694529", "subject": "Spare part request - MV Nordic Guardian", "description": "Below-deck unit on MV Nordic Guardian rebooting randomly. Power supply suspected. Can you ship a spare to agent in Colombo?", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107491", "created_at": "2026-08-14 11:06", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Harmattan Tide", "imo": "IMO 9754501", "subject": "MV Harmattan Tide: complete loss of connectivity", "description": "Good day,\n\nMV Harmattan Tide (IMO 9754501) has no connectivity at all. Antenna status LED red, error E-7332. Vessel in Mediterranean. Please call the bridge sat phone.\n\nBest regards,\nMarine Superintendent, Agulhas Current Shipping", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107486", "created_at": "2026-08-14 12:07", "channel": "email", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Petrel", "imo": "IMO 9625126", "subject": "Installation schedule for MT Boreal Petrel", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107492", "created_at": "2026-08-14 12:10", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Tramontane Comet", "imo": "IMO 9364801", "subject": "New build connectivity setup Nordhav Offshore AS", "description": "When can the install team board MV Tramontane Comet in Valletta? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-21 18:00"}, {"ticket_id": "MRL-107483", "created_at": "2026-08-14 12:19", "channel": "portal", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Polar Rigel", "imo": "IMO 9443487", "subject": "Contract documents request - Delta Maas Shipping BV", "description": "Our new operations manager needs portal access for the Delta Maas Shipping BV fleet. Can you set up an account?", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107487", "created_at": "2026-08-14 14:13", "channel": "phone", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Boreal Wave", "imo": "IMO 9867920", "subject": "Spare part request - MV Boreal Wave", "description": "ETO on MV Boreal Wave reports antenna stuck in azimuth, fault code E-5442. Manual repointing works temporarily. Requesting service visit in Hamburg.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107490", "created_at": "2026-08-14 19:53", "channel": "email", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Ivory Comet", "imo": "IMO 9815874", "subject": "Suspend service on MV Ivory Comet during dry dock", "description": "Dear support team,\n\nMV Ivory Comet goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Al Mirfa Offshore Marine", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107494", "created_at": "2026-08-14 21:14", "channel": "portal", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Sirocco Breeze", "imo": "IMO 9278002", "subject": "Activate crew wifi package on MV Sirocco Breeze", "description": "Please upgrade MV Sirocco Breeze to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-17 03:00"}, {"ticket_id": "MRL-107496", "created_at": "2026-08-14 22:32", "channel": "phone", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Azure Trader", "imo": "IMO 9619983", "subject": "Invoice query - Ligurian Star Cruises", "description": "The overage charges for MV Azure Trader look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-19 20:00"}, {"ticket_id": "MRL-107489", "created_at": "2026-08-14 22:51", "channel": "email", "customer_id": "CUST-035", "customer": "Riau Straits Carriers", "vessel": "MV Arctic Carrier", "imo": "IMO 9327059", "subject": "Crew wifi vouchers not working on MV Arctic Carrier", "description": "Hello,\n\nCrew wifi on MV Arctic Carrier unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBest regards,\nDPA, Riau Straits Carriers", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-08-21 23:00"}, {"ticket_id": "MRL-107501", "created_at": "2026-08-15 00:28", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Meteor", "imo": "IMO 9821081", "subject": "DEGRADED VSAT PERFORMANCE ON MV AUSTRAL METEOR", "description": "Performance on MV Austral Meteor degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107498", "created_at": "2026-08-15 01:31", "channel": "email", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "MV Amber Meteor", "imo": "IMO 9758040", "subject": "Crew wifi vouchers not working on MV Amber Meteor", "description": "Hi support team,\n\nCrew on MV Amber Meteor cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nDPA, Frisia Nordsee Bereederung", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107499", "created_at": "2026-08-15 02:00", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Zephyr Crest", "imo": "IMO 9543603", "subject": "Suspend service on MT Zephyr Crest during dry dock", "description": "Please upgrade MT Zephyr Crest to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107507", "created_at": "2026-08-15 12:13", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Lagoon", "imo": "IMO 9494864", "subject": "Slow crew internet on MT Golden Lagoon", "description": "Crew wifi on MT Golden Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-20 04:00"}, {"ticket_id": "MRL-107504", "created_at": "2026-08-15 12:32", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Iron Current", "imo": "IMO 9861421", "subject": "Antenna fault on MV Iron Current", "description": "ETO on MV Iron Current reports antenna stuck in azimuth, fault code E-9143. Manual repointing works temporarily. Requesting service visit in Stavanger.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107502", "created_at": "2026-08-15 17:54", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Guardian", "imo": "IMO 9783980", "subject": "Portal access for new ops manager - Elbstrom Reederei GmbH", "description": "Hello,\n\nOur new operations manager needs portal access for the Elbstrom Reederei GmbH fleet. Can you set up an account?\n\nBest regards,\nFleet Ops, Elbstrom Reederei GmbH", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-24 09:00"}, {"ticket_id": "MRL-107500", "created_at": "2026-08-15 18:55", "channel": "portal", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Tramontane Breeze", "imo": "IMO 9864710", "subject": "Plan change request for MT Tramontane Breeze", "description": "MT Tramontane Breeze goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107505", "created_at": "2026-08-15 20:44", "channel": "email", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Austral Horizon", "imo": "IMO 9146637", "subject": "Credit note request Elbstrom Reederei GmbH", "description": "We do not recognise line items on the latest invoice for MV Austral Horizon. Can you send a breakdown per service? Regards, Accounts team, Elbstrom Reederei GmbH.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-08-24 02:00"}, {"ticket_id": "MRL-107506", "created_at": "2026-08-15 22:09", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Spirit", "imo": "IMO 9831323", "subject": "Invoice query - Hearyu Ocean Lines", "description": "The overage charges for MV Amber Spirit look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107503", "created_at": "2026-08-15 22:36", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Zephyr Rigel", "imo": "IMO 9302279", "subject": "Plan change request for MV Zephyr Rigel", "description": "We need the crew welfare package activated on MV Zephyr Rigel before next crew change in Aberdeen.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-21 02:00"}, {"ticket_id": "MRL-107508", "created_at": "2026-08-15 23:17", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Meridian Albatross", "imo": "IMO 9813228", "subject": "MV Meridian lAbatross: slow connection and packet loss", "description": "Performance on MV Meridian Albatross degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-08-21 01:00"}, {"ticket_id": "MRL-107517", "created_at": "2026-08-16 00:02", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Sapphire Lagoon", "imo": "IMO 9729726", "subject": "Crew wifi vouchres not working on MV Sapphire Lagoon", "description": "Hi support team,\n\nCaptain of MV Sapphire Lagoon asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nDPA, Cantábrico Naviera SA", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-20 06:00"}, {"ticket_id": "MRL-107745", "created_at": "2026-08-16 02:42", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "MV Kystfjord Vega - link keeps dropping since yesterday", "description": "Hello,\n\nMaster on MV Kystfjord Vega (IMO 9621998) reports very slow internet since Aberdeen departure. SNR fluctuating around 7.2 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-16 16:00"}, {"ticket_id": "MRL-107523", "created_at": "2026-08-16 06:16", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Scarlet Breeze", "imo": "IMO 9146003", "subject": "Slow crew internet on MV Scarlet Breeze", "description": "Crew on MV Scarlet Breeze cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107513", "created_at": "2026-08-16 07:39", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Nordic Trader", "imo": "IMO 9762170", "subject": "Crew data quota question - MT Nordic Trader", "description": "Crew wifi on MT Nordic Trader unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107509", "created_at": "2026-08-16 08:14", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Boreal Altair", "imo": "IMO 9468619", "subject": "Coverage question Malacca Strait", "description": "Do you have LEO coverage in Malacca Strait? We are planning a new route and need confirmation before committing.", "reported_priority": "P1", "status": "resolved", "resolved_at": "2026-08-21 00:00"}, {"ticket_id": "MRL-107519", "created_at": "2026-08-16 11:59", "channel": "portal", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sapphire Rigel", "imo": "IMO 9133472", "subject": "MV Sapphire Rigel: BDU fault code E-5429", "description": "ETO on MV Sapphire Rigel reports antenna stuck in azimuth, fault code E-4125. Manual repointing works temporarily. Requesting service visit in Cape Town.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107514", "created_at": "2026-08-16 12:14", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "", "imo": "", "subject": "Degraded VSAT performance on our vessel", "description": "Hi support team,\n\nWe see repeated link drops on our vessel. Modem log shows error E-5489 every few hours. Vessel currently Mediterranean. ETA next port Shanghai.\n\nBest regards,\nDPA, Kattegat Container Line", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107520", "created_at": "2026-08-16 12:29", "channel": "portal", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Boreal Lyra", "imo": "IMO 9717058", "subject": "MT Boreal Lyra: complete loss of conncetivity", "description": "MT Boreal Lyra (IMO 9717058) has no connectivity at all. Antenna status LED red, error E-6755. Vessel in Mid Atlantic. Please call the bridge sat phone.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107512", "created_at": "2026-08-16 14:55", "channel": "email", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "MV Baltic Tern", "imo": "IMO 9564865", "subject": "Antenna fault on MV Baltic Tern", "description": "Hi support team,\n\nAfter heavy weather the radome on MV Baltic Tern has visible damage. Link still up but degraded. Survey needed.\n\nBest regards,\nDPA, Melita Bulk Carriers", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107516", "created_at": "2026-08-16 15:15", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Ostro Albatross", "imo": "IMO 9383857", "subject": "New build connectivity setup Elbstrom Reederei GmbH", "description": "We are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-18 06:00"}, {"ticket_id": "MRL-107518", "created_at": "2026-08-16 16:09", "channel": "phone", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Arctic Meteor", "imo": "IMO 9469778", "subject": "Spare part request - FV Arctic Meteor", "description": "ETO on FV Arctic Meteor reports antenna stuck in azimuth, fault code E-1972. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107522", "created_at": "2026-08-16 17:20", "channel": "phone", "customer_id": "CUST-031", "customer": "Al Mirfa Offshore Marine", "vessel": "MV Zephyr Star", "imo": "IMO 9329069", "subject": "Commissioning report pending - MV Zephyr Star", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107515", "created_at": "2026-08-16 18:52", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Aurora Navigator", "imo": "IMO 9592628", "subject": "MV AURORA NAVIGATOR: BDU FAULT CODE E-3421", "description": "ETO on MV Aurora Navigator reports antenna stuck in azimuth, fault code E-8455. Manual repointing works temporarily. Requesting service visit in Shanghai.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107521", "created_at": "2026-08-16 21:01", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "", "imo": "", "subject": "Spare part request - our vessel", "description": "ETO on our vessel reports antenna stuck in azimuth, fault code E-7204. Manual repointing works temporarily. Requesting service visit in Busan.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-17 13:00"}, {"ticket_id": "MRL-107510", "created_at": "2026-08-16 22:28", "channel": "phone", "customer_id": "CUST-039", "customer": "Atlântico Sul Navegação", "vessel": "MV Golden Horizon", "imo": "IMO 9431757", "subject": "Antenna fault on MV Golden Horizon", "description": "ETO on MV Golden Horizon reports antenna stuck in azimuth, fault code E-7259. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-21 06:00"}, {"ticket_id": "MRL-107511", "created_at": "2026-08-16 22:43", "channel": "email", "customer_id": "CUST-022", "customer": "Celtic Sea Trawlers Ltd", "vessel": "FV Polar Dawn", "imo": "IMO 9612650", "subject": "FV Polar Dawn: BDU fault code E-4217", "description": "After heavy weather the radome on FV Polar Dawn has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-16 20:00"}, {"ticket_id": "MRL-107534", "created_at": "2026-08-17 01:25", "channel": "phone", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Crimson Pioneer", "imo": "IMO 9270517", "subject": "Spare part request - FV Crimson Pioneer", "description": "After heavy weather the radome on FV Crimson Pioneer has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107528", "created_at": "2026-08-17 03:26", "channel": "email", "customer_id": "CUST-011", "customer": "Øresund Bulk ApS", "vessel": "MV Austral Vega", "imo": "IMO 9551375", "subject": "New build connectivity setup Øresund Bulk ApS", "description": "Good day,\n\nCommissioning on MV Austral Vega completed last week but we never received the report. Please send.\n\nBest regards,\nMarine Superintendent, Øresund Bulk ApS", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107526", "created_at": "2026-08-17 04:23", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Harmattan Orion", "imo": "IMO 9278935", "subject": "High latency reported by master, MV Harmattan Orion", "description": "Hello,\n\nPerformance on MV Harmattan Orion degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nBest regards,\nMarine Superintendent, Haeryu Ocean Lines", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107535", "created_at": "2026-08-17 04:32", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Levante Pioneer", "imo": "IMO 9808596", "subject": "Commissioning report pending - MV Levante Pioneer", "description": "We are adding a newbuild to the fleet, delivery 2026-08. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-26 05:00"}, {"ticket_id": "MRL-107536", "created_at": "2026-08-17 05:12", "channel": "email", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Guardian", "imo": "IMO 9575876", "subject": "Installation schedule for MV Harmattan Guardian", "description": "When can the install team board MV Harmattan Guardian in Aberdeen? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-18 05:00"}, {"ticket_id": "MRL-107531", "created_at": "2026-08-17 06:11", "channel": "phone", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Golden Breeze", "imo": "IMO 9465318", "subject": "Plan change request for MT Golden Breeze", "description": "Please upgrade MT Golden Breeze to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-22 05:00"}, {"ticket_id": "MRL-107530", "created_at": "2026-08-17 07:13", "channel": "phone", "customer_id": "CUST-007", "customer": "Nordhav Offshore AS", "vessel": "MV Solstice Dawn", "imo": "IMO 9889459", "subject": "Coverage question North Sea", "description": "Please send the current signed contract and SLA annex for Nordhav Offshore AS, we cannot locate our copy.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107525", "created_at": "2026-08-17 07:31", "channel": "portal", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "MV Silver Tern", "imo": "IMO 9225976", "subject": "High latency reported by master, MV Silver Tern", "description": "Performance on MV Silver Tern degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107532", "created_at": "2026-08-17 08:21", "channel": "portal", "customer_id": "CUST-026", "customer": "Ligurian Star Cruises", "vessel": "MV Ostro Lagoon", "imo": "IMO 9879375", "subject": "Suspend service on MV Ostro Lagoon during dry dock", "description": "We need the crew welfare package activated on MV Ostro Lagoon before next crew change in Las Palmas.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107533", "created_at": "2026-08-17 08:24", "channel": "portal", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Equinox Tern", "imo": "IMO 9746607", "subject": "Plan change request for MV Equinox Tern", "description": "Please upgrade MV Equinox Tern to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-24 20:00"}, {"ticket_id": "MRL-107527", "created_at": "2026-08-17 10:25", "channel": "portal", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Amber Breeze", "imo": "IMO 9737474", "subject": "Antenna fault on MV Amber Breeze", "description": "After heavy weather the radome on MV Amber Breeze has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-18 15:00"}, {"ticket_id": "MRL-107524", "created_at": "2026-08-17 13:12", "channel": "email", "customer_id": "CUST-002", "customer": "Levantine Crescent Shipping", "vessel": "MT Solstice Navigator", "imo": "IMO 9426817", "subject": "MT Solstice Navigatro: complete loss of connectivity", "description": "Good day,\n\nMT Solstice Navigator (IMO 9426817) has no connectivity at all. Antenna status LED red, error E-6029. Vessel in Red Sea. Please call the bridge sat phone.\n\nThanks and regards,\nFleet Ops, Levantine Crescent Shipping", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107529", "created_at": "2026-08-17 14:18", "channel": "email", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "", "imo": "", "subject": "Suspend service on our vessel during dry dock", "description": "Good day,\n\nWe need the crew welfare package activated on our vessel before next crew change in Jebel Ali.\n\nThanks and regards,\nDPA, Göta Älv Shortsea AB", "reported_priority": "", "status": "closed", "resolved_at": "2026-08-26 11:00"}, {"ticket_id": "MRL-107537", "created_at": "2026-08-17 14:55", "channel": "portal", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Aurora Current", "imo": "IMO 9803132", "subject": "MT Aurora Current - link keeps dropping since yesterday", "description": "Master on MT Aurora Current (IMO 9803132) reports very slow internet since Piraeus departure. SNR fluctuating around 7.7 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-18 08:00"}, {"ticket_id": "MRL-107548", "created_at": "2026-08-18 01:26", "channel": "email", "customer_id": "CUST-006", "customer": "Kattegat Container Line", "vessel": "MV Azure Reef", "imo": "IMO 9379583", "subject": "Degraded VSAT performance on MV Azure Reef", "description": "Dear support team,\n\nWe see repeated link drops on MV Azure Reef. Modem log shows error E-8524 every few hours. Vessel currently South Atlantic. ETA next port Shanghai.\n\nBrgds,\nMarine Superintendent, Kattegat Container Line", "reported_priority": "", "status": "resolved", "resolved_at": "2026-08-18 13:00"}, {"ticket_id": "MRL-107547", "created_at": "2026-08-18 04:34", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Ostro Vega", "imo": "IMO 9177882", "subject": "Commissioning report pending - MV Ostro Vega", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.\n\nBest regards,\nTechnical Dept, Agulhas Current Shipping", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107538", "created_at": "2026-08-18 05:09", "channel": "email", "customer_id": "CUST-012", "customer": "Skagerrak Link Ferries", "vessel": "MV Polar Lyra", "imo": "IMO 9465435", "subject": "Invoice query - Skagerrak Link Ferries", "description": "The overage charges for MV Polar Lyra look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107549", "created_at": "2026-08-18 05:27", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Cobalt Lagoon", "imo": "IMO 9642124", "subject": "Crew data quota question - MV Cobalt Lagoon", "description": "Crew wifi on MV Cobalt Lagoon unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-20 14:00"}, {"ticket_id": "MRL-107542", "created_at": "2026-08-18 07:12", "channel": "email", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Meridian Dawn", "imo": "IMO 9524695", "subject": "Degraded VSAT performance on MV Meridian Dawn", "description": "Good day,\n\nWe see repeated link drops on MV Meridian Dawn. Modem log shows error E-6826 every few hours. Vessel currently Malacca Strait. ETA next port Valletta.\n\nBrgds,\nMarine Superintendent, Kowloon Pearl Navigation", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107546", "created_at": "2026-08-18 09:38", "channel": "phone", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Coral Current", "imo": "IMO 9309253", "subject": "SUSPICIOUS TRAFFIC FLAGGED - MV CORAL CURRENT", "description": "Master of MV Coral Current reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107540", "created_at": "2026-08-18 10:52", "channel": "email", "customer_id": "CUST-016", "customer": "Delta Maas Shipping BV", "vessel": "MV Boreal Comet", "imo": "IMO 9339519", "subject": "Contract documents request - Delta Maas Shipping BV", "description": "Good day,\n\nOur new operations manager needs portal access for the Delta Maas Shipping BV fleet. Can you set up an account?\n\nBest regards,\nFleet Ops, Delta Maas Shipping BV", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107543", "created_at": "2026-08-18 10:53", "channel": "phone", "customer_id": "CUST-023", "customer": "Melita Bulk Carriers", "vessel": "", "imo": "", "subject": "ACTIVATE CREW WIFI PACKAGE ON OUR VESSEL", "description": "our vessel goes into dry dock in Antwerp for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107541", "created_at": "2026-08-18 11:38", "channel": "portal", "customer_id": "CUST-030", "customer": "Göta Älv Shortsea AB", "vessel": "MV Crimson Pioneer", "imo": "IMO 9632167", "subject": "High latency reported by master, MV Crimson Pioneer", "description": "We see repeated link drops on MV Crimson Pioneer. Modem log shows error E-4774 every few hours. Vessel currently Mid Atlantic. ETA next port Jebel Ali.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107544", "created_at": "2026-08-18 14:43", "channel": "portal", "customer_id": "CUST-005", "customer": "Bosphorus Crescent Denizcilik", "vessel": "MV Harmattan Comet", "imo": "IMO 9610183", "subject": "New build connectivity setup Bosphorus Crescent Denizcilik", "description": "When can the install team board MV Harmattan Comet in Aberdeen? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107550", "created_at": "2026-08-18 15:07", "channel": "email", "customer_id": "CUST-027", "customer": "Thraki Product Tankers", "vessel": "MT Sapphire Comet", "imo": "IMO 9136840", "subject": "URGENT - MT Sapphire Comet offline", "description": "MT Sapphire Comet (IMO 9136840) has no connectivity at all. Antenna status LED red, error E-5146. Vessel in Red Sea. Please call the bridge sat phone.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107551", "created_at": "2026-08-18 15:07", "channel": "portal", "customer_id": "CUST-013", "customer": "Elbstrom Reederei GmbH", "vessel": "MV Silver Guardian", "imo": "IMO 9783980", "subject": "Suspends ervice on MV Silver Guardian during dry dock", "description": "Please upgrade MV Silver Guardian to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107552", "created_at": "2026-08-18 18:09", "channel": "portal", "customer_id": "CUST-014", "customer": "Frisia Nordsee Bereederung", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Requesting a copy of all invoices for the last quarter for Frisia Nordsee Bereederung fleet, our auditors are asking.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107539", "created_at": "2026-08-18 22:56", "channel": "email", "customer_id": "CUST-009", "customer": "Lofoten Havfiske AS", "vessel": "FV Levante Rigel", "imo": "IMO 9511844", "subject": "Credit note request Lofoten Havfiske AS", "description": "The overage charges for FV Levante Rigel look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-21 20:00"}, {"ticket_id": "MRL-107545", "created_at": "2026-08-18 23:35", "channel": "email", "customer_id": "CUST-038", "customer": "Haeryu Ocean Lines", "vessel": "MV Meridian Star", "imo": "IMO 9384291", "subject": "Phishing attempt reported by MV Meridian Star crew", "description": "Dear support team,\n\nMaster of MV Meridian Star reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.\n\nThanks and regards,\nDPA, Haeryu Ocean Lines", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107561", "created_at": "2026-08-19 01:03", "channel": "email", "customer_id": "CUST-019", "customer": "Cantábrico Naviera SA", "vessel": "MV Baltic Trader", "imo": "IMO 9458092", "subject": "Degraded VSAT performance on MV Baltic Trader", "description": "We see repeated link drops on MV Baltic Trader. Modem log shows error E-3915 every few hours. Vessel currently Red Sea. ETA next port Cape Town.", "reported_priority": "P2", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107559", "created_at": "2026-08-19 04:57", "channel": "email", "customer_id": "CUST-029", "customer": "Botnia Ice Class Oy", "vessel": "MV Sapphire Rigel", "imo": "IMO 9133472", "subject": "Phishing attempt reported by MV Sapphire Rigel crew", "description": "Cyber dashboard raised alert E-8210 for MV Sapphire Rigel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107563", "created_at": "2026-08-19 05:40", "channel": "email", "customer_id": "CUST-037", "customer": "Shiokaze Kaiun KK", "vessel": "MV Amber Falcon", "imo": "IMO 9730543", "subject": "Activate crew wifi package on MV Amber Falcon", "description": "We need the crew welfare package activated on MV Amber Falcon before next crew change in Hamburg.", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107564", "created_at": "2026-08-19 06:06", "channel": "phone", "customer_id": "CUST-036", "customer": "Kowloon Pearl Navigation", "vessel": "MV Tramontane Breeze", "imo": "IMO 9154751", "subject": "Antenna fault on MV Tramontane Breeze", "description": "ETO on MV Tramontane Breeze reports antenna stuck in azimuth, fault code E-7376. Manual repointing works temporarily. Requesting service visit in Antwerp.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-08-20 12:00"}, {"ticket_id": "MRL-107560", "created_at": "2026-08-19 07:29", "channel": "email", "customer_id": "CUST-040", "customer": "Agulhas Current Shipping", "vessel": "MV Polar Meteor", "imo": "IMO 9846201", "subject": "Invoice query - Agulhas Current Shipping", "description": "Dear support team,\n\nThe overage charges for MV Polar Meteor look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBrgds,\nDPA, Agulhas Current Shipping", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107554", "created_at": "2026-08-19 10:54", "channel": "phone", "customer_id": "CUST-032", "customer": "Pearl Dhow Shipping WLL", "vessel": "MT Sapphire Tern", "imo": "IMO 9325726", "subject": "Spare part request - MT Sapphire Tern", "description": "ETO on MT Sapphire Tern reports antenna stuck in azimuth, fault code E-9474. Manual repointing works temporarily. Requesting service visit in Jebel Ali.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-22 03:00"}, {"ticket_id": "MRL-107558", "created_at": "2026-08-19 12:18", "channel": "email", "customer_id": "CUST-018", "customer": "Gascogne Gaz Maritime", "vessel": "MT Nordic Crest", "imo": "IMO 9426037", "subject": "Degraded VSAT performance on MT Nordic Crest", "description": "Dear support team,\n\nMaster on MT Nordic Crest (IMO 9426037) reports very slow internet since Colombo departure. SNR fluctuating around 8.8 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Gascogne Gaz Maritime", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107557", "created_at": "2026-08-19 13:09", "channel": "phone", "customer_id": "CUST-008", "customer": "Polarlys Tank AS", "vessel": "MT Meridian Comet", "imo": "IMO 9690406", "subject": "MT Meridian Comet: complete loss of connectivity", "description": "Complete outage on MT Meridian Comet. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-20 13:00"}, {"ticket_id": "MRL-107556", "created_at": "2026-08-19 18:06", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Harmattan Meteor", "imo": "IMO 9368168", "subject": "SUSPEND SERVICE ON MV HARMATTAN METEOR DURING DRY DOCK", "description": "MV Harmattan Meteor goes into dry dock in Stavanger for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107562", "created_at": "2026-08-19 20:05", "channel": "email", "customer_id": "CUST-003", "customer": "Aegean Meltemi Lines", "vessel": "MV Iron Voyager", "imo": "IMO 9322994", "subject": "Activate crew wifi package on MV Iron Voyager", "description": "Hello,\n\nMV Iron Voyager goes into dry dock in Aberdeen for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nTechnical Dept, Aegean Meltemi Lines", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-23 02:00"}, {"ticket_id": "MRL-107553", "created_at": "2026-08-19 22:08", "channel": "email", "customer_id": "CUST-034", "customer": "Konkan Coast Carriers", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Konkan Coast Carriers", "description": "Hello,\n\nPlease send the current signed contract and SLA annex for Konkan Coast Carriers, we cannot locate our copy.\n\nBest regards,\nFleet Ops, Konkan Coast Carriers", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-08-26 20:00"}, {"ticket_id": "MRL-107555", "created_at": "2026-08-19 23:35", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Hello,\n\nThe overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P4", "status": "open", "resolved_at": ""}]