[{"ticket_id": "MRL-105112", "created_at": "2026-02-22 06:47", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "Spare part request - MV Kystfjord Antares", "description": "Good day,\n\nBelow-deck unit on MV Kystfjord Antares rebooting randomly. Power supply suspected. Can you ship a spare to agent in Santos?\n\nBest regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-02-25 04:00"}, {"ticket_id": "MRL-105186", "created_at": "2026-02-27 04:46", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Perseus", "imo": "IMO 9379208", "subject": "Slow crew internet on MV Kystfjord Perseus", "description": "Crew on MV Kystfjord Perseus cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-09 00:00"}, {"ticket_id": "MRL-105191", "created_at": "2026-02-28 22:09", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "Crew wifi vouchers not working on MV Kystfjord Mira", "description": "Hi support team,\n\nCaptain of MV Kystfjord Mira asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-03-03 21:00"}, {"ticket_id": "MRL-105241", "created_at": "2026-03-03 13:26", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "High latency reported by master, MV Kystfjord Hydra", "description": "Performance on MV Kystfjord Hydra degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-04 22:00"}, {"ticket_id": "MRL-105261", "created_at": "2026-03-04 07:00", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Polaris", "imo": "IMO 9822413", "subject": "Question about charges for MV Kystfjord Polaris", "description": "We do not recognise line items on the latest invoice for MV Kystfjord Polaris. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-12 18:00"}, {"ticket_id": "MRL-105279", "created_at": "2026-03-06 17:25", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "MV Kystfjord Phoenix - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Kystfjord Phoenix. Modem log shows error E-9270 every few hours. Vessel currently Arabian Sea. ETA next port Aberdeen.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-06 08:00"}, {"ticket_id": "MRL-105300", "created_at": "2026-03-07 06:08", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "MV Kystfjord Norma - link keepsd ropping since yesterday", "description": "Master on MV Kystfjord Norma (IMO 9618733) reports very slow internet since Tanjung Pelepas departure. SNR fluctuating around 4.5 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-08 10:00"}, {"ticket_id": "MRL-105313", "created_at": "2026-03-08 01:40", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "Crew wifi vouchers not working on MV Kystfjord Hydra", "description": "Good day,\n\nCaptain of MV Kystfjord Hydra asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-16 14:00"}, {"ticket_id": "MRL-105327", "created_at": "2026-03-09 17:24", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Aurora", "imo": "IMO 9556492", "subject": "Degraded VSAT performance on MV Kystfjord Aurora", "description": "Performance on MV Kystfjord Aurora degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-09 17:00"}, {"ticket_id": "MRL-105319", "created_at": "2026-03-09 18:41", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Orion", "imo": "IMO 9697222", "subject": "Activate crew wifi package on MV Kystfjord Orion", "description": "Dear support team,\n\nMV Kystfjord Orion goes into dry dock in Singapore for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-03-16 11:00"}, {"ticket_id": "MRL-105363", "created_at": "2026-03-12 16:52", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Polaris", "imo": "IMO 9822413", "subject": "Phishing attempt reported by MV Kystfjord Polaris crew", "description": "Cyber dashboard raised alert E-9308 for MV Kystfjord Polaris: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-15 19:00"}, {"ticket_id": "MRL-105370", "created_at": "2026-03-13 07:35", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Aurora", "imo": "IMO 9556492", "subject": "Crew wifi vouchers not working on MV Kystfjord Aurora", "description": "Crew wifi on MV Kystfjord Aurora unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-18 08:00"}, {"ticket_id": "MRL-105474", "created_at": "2026-03-20 21:02", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Altair", "imo": "IMO 9608829", "subject": "High latency reported by master, MV Kystfjord Altair", "description": "Performance on MV Kystfjord Altair degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-03-21 07:00"}, {"ticket_id": "MRL-105498", "created_at": "2026-03-22 09:50", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Question about charges for MV Kystfjord Draco", "description": "Good day,\n\nThe overage charges for MV Kystfjord Draco look too high on the latest invoice. Please double-check the metering data and confirm.\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-03-26 21:00"}, {"ticket_id": "MRL-105543", "created_at": "2026-03-25 00:19", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "High latency reported by master, MV Kystfjord Sirius", "description": "We see repeated link drops on MV Kystfjord Sirius. Modem log shows error E-4512 every few hours. Vessel currently Arabian Sea. ETA next port Shanghai.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-03-26 03:00"}, {"ticket_id": "MRL-105558", "created_at": "2026-03-26 16:15", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Rigel", "imo": "IMO 9820764", "subject": "Suspend service on MV Kystfjord Rigel during dry dock", "description": "Please upgrade MV Kystfjord Rigel to the next data tier from the 1st of next month. Charterer requirement.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-03-30 02:00"}, {"ticket_id": "MRL-105602", "created_at": "2026-03-29 17:55", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "High latency reported by master, MV Kystfjord Sirius", "description": "We see repeated link drops on MV Kystfjord Sirius. Modem log shows error E-4256 every few hours. Vessel currently Arabian Sea. ETA next port Valletta.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-03-31 11:00"}, {"ticket_id": "MRL-105650", "created_at": "2026-04-01 13:36", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Capella", "imo": "IMO 9791743", "subject": "Contract documents request - Kystfjord Rederi AS", "description": "Do you have LEO coverage in Norwegian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "", "status": "closed", "resolved_at": "2026-04-10 09:00"}, {"ticket_id": "MRL-105663", "created_at": "2026-04-02 16:04", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Deneb", "imo": "IMO 9838591", "subject": "Degraded VSAT performance on MV Kystfjord Deneb", "description": "Master on MV Kystfjord Deneb (IMO 9838591) reports very slow internet since Busan departure. SNR fluctuating around 7.0 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-02 12:00"}, {"ticket_id": "MRL-105682", "created_at": "2026-04-04 02:48", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Degraded VSAT performance on MV Kystfjord Norma", "description": "Performance on MV Kystfjord Norma degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-11 16:00"}, {"ticket_id": "MRL-105717", "created_at": "2026-04-06 11:41", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "Question about charges for MV Kystfjord Carina", "description": "We do not recognise line items on the latest invoice for MV Kystfjord Carina. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-04-08 09:00"}, {"ticket_id": "MRL-105721", "created_at": "2026-04-06 20:49", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "MV Kystfjord Atlas: slow connection and packet loss", "description": "Performance on MV Kystfjord Atlas degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-07 23:00"}, {"ticket_id": "MRL-105734", "created_at": "2026-04-07 11:27", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "MV Kystfjord Hydra: complete loss of connectivity", "description": "Complete outage on MV Kystfjord Hydra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-105740", "created_at": "2026-04-08 22:24", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "MV Kystfjord Atlas - link keeps dropping since yesterday", "description": "Performance on MV Kystfjord Atlas degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-09 07:00"}, {"ticket_id": "MRL-105747", "created_at": "2026-04-09 03:45", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Rigel", "imo": "IMO 9820764", "subject": "Spare part request - MV Kystfjord Rigel", "description": "After heavy weather the radome on MV Kystfjord Rigel has visible damage. Link still up but degraded. Survey needed.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-04-09 15:00"}, {"ticket_id": "MRL-105758", "created_at": "2026-04-10 23:11", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Crew data quota question - MV Kystfjord Draco", "description": "Crew on MV Kystfjord Draco cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-04-19 22:00"}, {"ticket_id": "MRL-105792", "created_at": "2026-04-12 12:10", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Nova", "imo": "IMO 9846225", "subject": "Plan change request for MV Kystfjord Nova", "description": "Hi support team,\n\nMV Kystfjord Nova goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-04-21 08:00"}, {"ticket_id": "MRL-105928", "created_at": "2026-04-23 00:17", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Carina", "imo": "IMO 9857937", "subject": "Slow crew internet on MV Kystfjord Carina", "description": "Captain of MV Kystfjord Carina asks how to raise the monthly crew data quota. Current one is used up by day 20.", "reported_priority": "", "status": "resolved", "resolved_at": "2026-04-30 01:00"}, {"ticket_id": "MRL-105959", "created_at": "2026-04-25 15:37", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Antares", "imo": "IMO 9489558", "subject": "Suspend service on MV Kystfjord Antares during dry dock", "description": "We need the crew welfare package activated on MV Kystfjord Antares before next crew change in Hamburg.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-03 21:00"}, {"ticket_id": "MRL-105983", "created_at": "2026-04-27 20:03", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Capella", "imo": "IMO 9791743", "subject": "MV Kystfjord Capella: slow connection and packet loss", "description": "We see repeated link drops on MV Kystfjord Capella. Modem log shows error E-8998 every few hours. Vessel currently Norwegian Sea. ETA next port Piraeus.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-04-27 15:00"}, {"ticket_id": "MRL-106012", "created_at": "2026-04-28 04:35", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "Crew wifi vouchers not working on MV Kystfjord Sirius", "description": "Hello,\n\nCrew on MV Kystfjord Sirius cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "", "status": "closed", "resolved_at": "2026-05-04 03:00"}, {"ticket_id": "MRL-106016", "created_at": "2026-04-28 16:48", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "URGENT - MV Kystfjord Mira offline", "description": "Complete outage on MV Kystfjord Mira. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-04-28 12:00"}, {"ticket_id": "MRL-106064", "created_at": "2026-05-02 23:55", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Suspicious traffic flagged - our vessel", "description": "Cyber dashboard raised alert E-4848 for our vessel: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-07 09:00"}, {"ticket_id": "MRL-106145", "created_at": "2026-05-08 20:52", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "MV Kystfjord Sirius: slow connection and packet loss", "description": "Performance on MV Kystfjord Sirius degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-05-08 18:00"}, {"ticket_id": "MRL-106307", "created_at": "2026-05-19 14:33", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Corona", "imo": "IMO 9754290", "subject": "Crew data quota question - MV Kystfjord Corona", "description": "Dear support team,\n\nCrew wifi on MV Kystfjord Corona unusable in the evenings. Business traffic fine. Suspect shaping misconfigured.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-05-26 20:00"}, {"ticket_id": "MRL-106314", "created_at": "2026-05-19 15:49", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Altair", "imo": "IMO 9608829", "subject": "Crew wifi vouchers not working on MV Kystfjord Altair", "description": "Hi support team,\n\nCaptain of MV Kystfjord Altair asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-05-26 23:00"}, {"ticket_id": "MRL-106350", "created_at": "2026-05-22 02:55", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Phoenix", "imo": "IMO 9539195", "subject": "High latency reported by master, MV Kystfjord Phoenix", "description": "Master on MV Kystfjord Phoenix (IMO 9539195) reports very slow internet since Aberdeen departure. SNR fluctuating around 6.6 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-31 15:00"}, {"ticket_id": "MRL-106369", "created_at": "2026-05-23 03:34", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Lyra", "imo": "IMO 9473937", "subject": "MV Kystfjord Lyra: complete loss of connectivity", "description": "Hi support team,\n\nComplete outage on MV Kystfjord Lyra. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.\n\nBest regards,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-05-24 13:00"}, {"ticket_id": "MRL-106364", "created_at": "2026-05-23 04:08", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "Commissioning report pending - MV Kystfjord Sirius", "description": "Hi support team,\n\nWe are adding a newbuild to the fleet, delivery 2025-09. Need a quote and install slot for the standard stack.\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-05-27 14:00"}, {"ticket_id": "MRL-106472", "created_at": "2026-05-30 05:27", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Invoice query - Kystfjord Rederi AS", "description": "The overage charges for MV Kystfjord Draco look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-03 05:00"}, {"ticket_id": "MRL-106519", "created_at": "2026-06-02 14:56", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Pollux", "imo": "IMO 9887839", "subject": "Plan change request for MV Kystfjord Pollux", "description": "Dear support team,\n\nMV Kystfjord Pollux goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBrgds,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-09 06:00"}, {"ticket_id": "MRL-106584", "created_at": "2026-06-07 17:01", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "Contract documents request - Kystfjord Rederi AS", "description": "Hi support team,\n\nOur new operations manager needs portal access for the Kystfjord Rederi AS fleet. Can you set up an account?\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "", "status": "resolved", "resolved_at": "2026-06-15 10:00"}, {"ticket_id": "MRL-106658", "created_at": "2026-06-13 16:51", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Perseus", "imo": "IMO 9379208", "subject": "Question about charges for MV Kystfjord Perseus", "description": "We do not recognise line items on the latest invoice for MV Kystfjord Perseus. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-20 16:00"}, {"ticket_id": "MRL-106685", "created_at": "2026-06-15 06:25", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "Installation schedule for MV Kystfjord Sirius", "description": "When can the install team board MV Kystfjord Sirius in Shanghai? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-19 15:00"}, {"ticket_id": "MRL-106697", "created_at": "2026-06-16 08:20", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Slow crew internet on MV Kystfjord Draco", "description": "Dear support team,\n\nCrew on MV Kystfjord Draco cannot redeem wifi vouchers since the last XChange update. 15 crew affected. Please fix, morale issue.\n\nBrgds,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-06-22 17:00"}, {"ticket_id": "MRL-106764", "created_at": "2026-06-21 00:47", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Sirius", "imo": "IMO 9333199", "subject": "MV Kystfjord Sirius: BDU fault code E-3037", "description": "Hi support team,\n\nETO on MV Kystfjord Sirius reports antenna stuck in azimuth, fault code E-1420. Manual repointing works temporarily. Requesting service visit in Busan.\n\nBrgds,\nDPA, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-06-25 15:00"}, {"ticket_id": "MRL-106799", "created_at": "2026-06-24 02:57", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Nova", "imo": "IMO 9846225", "subject": "Suspend service on MV Kystfjord Nova during dry dock", "description": "MV Kystfjord Nova goes into dry dock in Valletta for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "", "status": "closed", "resolved_at": "2026-06-27 15:00"}, {"ticket_id": "MRL-106862", "created_at": "2026-06-27 00:04", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Portal access for new ops manager - Kystfjord Rederi AS", "description": "Dear support team,\n\nDo you have LEO coverage in Indian Ocean? We are planning a new route and need confirmation before committing.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-06 05:00"}, {"ticket_id": "MRL-106878", "created_at": "2026-06-28 08:40", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "Suspend service on MV Kystfjord Atlas during dry dock", "description": "Good day,\n\nMV Kystfjord Atlas goes into dry dock in Colombo for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-06-30 19:00"}, {"ticket_id": "MRL-106869", "created_at": "2026-06-28 13:53", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "Contract documents request - Kystfjord Rederi AS", "description": "Do you have LEO coverage in Arabian Sea? We are planning a new route and need confirmation before committing.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-03 23:00"}, {"ticket_id": "MRL-106912", "created_at": "2026-07-01 20:50", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Orion", "imo": "IMO 9697222", "subject": "Contract documents request - Kystfjord Rederi AS", "description": "Please send the current signed contract and SLA annex for Kystfjord Rederi AS, we cannot locate our copy.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-08 11:00"}, {"ticket_id": "MRL-106948", "created_at": "2026-07-03 12:52", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Draco", "imo": "IMO 9614701", "subject": "New build connectivity setup Kystfjord Rederi AS", "description": "When can the install team board MV Kystfjord Draco in Cape Town? Vessel alongside for 5 days from Monday.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-09 21:00"}, {"ticket_id": "MRL-106994", "created_at": "2026-07-07 19:25", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Atlas", "imo": "IMO 9290189", "subject": "Plan change request for MV Kystfjord Atlas", "description": "MV Kystfjord Atlas goes into dry dock in Tanjung Pelepas for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P4", "status": "resolved", "resolved_at": "2026-07-15 12:00"}, {"ticket_id": "MRL-107050", "created_at": "2026-07-11 18:48", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "Slow crew internet on MV Kystfjord Hydra", "description": "Good day,\n\nCaptain of MV Kystfjord Hydra asks how to raise the monthly crew data quota. Current one is used up by day 20.\n\nThanks and regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-07-13 08:00"}, {"ticket_id": "MRL-107740", "created_at": "2026-07-12 16:56", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Degraded VSAT performance on MV Kystfjord Vega", "description": "Good day,\n\nMaster on MV Kystfjord Vega (IMO 9621998) reports very slow internet since Hamburg departure. SNR fluctuating around 7.1 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107093", "created_at": "2026-07-15 05:05", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Perseus", "imo": "IMO 9379208", "subject": "No link on MV Kystfjord Perseus since 0400 UTC", "description": "Complete outage on MV Kystfjord Perseus. Backup L-band also intermittent. Ops needs ETA for restoration ASAP, vessel on charter.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-16 21:00"}, {"ticket_id": "MRL-107099", "created_at": "2026-07-15 09:18", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Commissioning report pending - MV Kystfjord Norma", "description": "We are adding a newbuild to the fleet, delivery 2025-10. Need a quote and install slot for the standard stack.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-22 17:00"}, {"ticket_id": "MRL-107741", "created_at": "2026-07-19 12:55", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "MV Kystfjord Vega: slow connection and packet loss", "description": "Master on MV Kystfjord Vega (IMO 9621998) reports very slow internet since Singapore departure. SNR fluctuating around 6.9 dB. Crew unable to run video calls. Please investigate.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-19 21:00"}, {"ticket_id": "MRL-107147", "created_at": "2026-07-19 15:23", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Capella", "imo": "IMO 9791743", "subject": "Credit note request Kystfjord Rederi AS", "description": "Requesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-07-24 04:00"}, {"ticket_id": "MRL-107178", "created_at": "2026-07-21 12:11", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "Sealink Cyber alert on MV Kystfjord Mira", "description": "Cyber dashboard raised alert E-3159 for MV Kystfjord Mira: unusual outbound traffic from a crew device. Please confirm containment steps.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-07-23 13:00"}, {"ticket_id": "MRL-107742", "created_at": "2026-07-26 16:49", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "High latency reported by master, MV Kystfjord Vega", "description": "Performance on MV Kystfjord Vega degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-07-26 06:00"}, {"ticket_id": "MRL-107259", "created_at": "2026-07-28 13:34", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Corona", "imo": "IMO 9754290", "subject": "Phishnig attempt reported by MV Kystfjord Corona crew", "description": "Master of MV Kystfjord Corona reports crew member clicked a phishing link. Endpoint isolated. Requesting log review.", "reported_priority": "P2", "status": "closed", "resolved_at": "2026-07-28 06:00"}, {"ticket_id": "MRL-107302", "created_at": "2026-07-31 06:02", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Lyra", "imo": "IMO 9473937", "subject": "MV Kystfjord Lyra: BDU fault code E-2241", "description": "Below-deck unit on MV Kystfjord Lyra rebooting randomly. Power supply suspected. Can you ship a spare to agent in Tanjung Pelepas?", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-05 19:00"}, {"ticket_id": "MRL-107316", "created_at": "2026-08-01 23:24", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Nova", "imo": "IMO 9846225", "subject": "MV Kystfjord Nova - link keeps dropping since yesterday", "description": "We see repeated link drops on MV Kystfjord Nova. Modem log shows error E-5014 every few hours. Vessel currently Persian Gulf. ETA next port Antwerp.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-11 00:00"}, {"ticket_id": "MRL-107743", "created_at": "2026-08-03 16:26", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "MV Kystfjord Vega - link keeps dropping since yesterday", "description": "Hi support team,\n\nPerformance on MV Kystfjord Vega degraded again. Third time this month. Speed tests show under 1 Mbps on a plan that should give much more. Getting complaints from charterer.\n\nThanks and regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-04 03:00"}, {"ticket_id": "MRL-107371", "created_at": "2026-08-05 19:11", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "Plan change request for MV Kystfjord Hydra", "description": "MV Kystfjord Hydra goes into dry dock in Hamburg for 3 weeks. Please suspend airtime to avoid charges, reactivate on departure.", "reported_priority": "P3", "status": "resolved", "resolved_at": "2026-08-11 02:00"}, {"ticket_id": "MRL-107386", "created_at": "2026-08-07 05:35", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Norma", "imo": "IMO 9618733", "subject": "Invoice query - Kystfjord Rederi AS", "description": "Requesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107416", "created_at": "2026-08-09 02:39", "channel": "portal", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Mira", "imo": "IMO 9702223", "subject": "QUESTION ABOUT CHARGES FOR MV KYSTFJORD MIRA", "description": "Requesting a copy of all invoices for the last quarter for Kystfjord Rederi AS fleet, our auditors are asking.", "reported_priority": "P3", "status": "open", "resolved_at": ""}, {"ticket_id": "MRL-107744", "created_at": "2026-08-10 11:57", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Degraded VSAT performance on MV Kystfjord Vega", "description": "Good day,\n\nWe see repeated link drops on MV Kystfjord Vega. Modem log shows error E-6565 every few hours. Vessel currently Norwegian Sea. ETA next port Cape Town.\n\nBest regards,\nFleet Ops, Kystfjord Rederi AS", "reported_priority": "P2", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107478", "created_at": "2026-08-13 00:11", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Hydra", "imo": "IMO 9567817", "subject": "Question about charges for MV Kystfjord Hydra", "description": "Dear support team,\n\nWe do not recognise line items on the latest invoice for MV Kystfjord Hydra. Can you send a breakdown per service? Regards, Accounts team, Kystfjord Rederi AS.\n\nBrgds,\nTechnical Dept, Kystfjord Rederi AS", "reported_priority": "P4", "status": "pending", "resolved_at": ""}, {"ticket_id": "MRL-107479", "created_at": "2026-08-13 09:43", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Castor", "imo": "IMO 9296664", "subject": "MV Kystfjord Castor - link keeps dropping since yesterday", "description": "Hi support team,\n\nMaster on MV Kystfjord Castor (IMO 9296664) reports very slow internet since Cape Town departure. SNR fluctuating around 6.1 dB. Crew unable to run video calls. Please investigate.\n\nBrgds,\nMarine Superintendent, Kystfjord Rederi AS", "reported_priority": "P3", "status": "closed", "resolved_at": "2026-08-21 13:00"}, {"ticket_id": "MRL-107488", "created_at": "2026-08-14 02:07", "channel": "phone", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "Credit note request Kystfjord Rederi AS", "description": "The overage charges for MV Kystfjord Vega look too high on the latest invoice. Please double-check the metering data and confirm.", "reported_priority": "P4", "status": "closed", "resolved_at": "2026-08-20 11:00"}, {"ticket_id": "MRL-107745", "created_at": "2026-08-16 02:42", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "MV Kystfjord Vega", "imo": "IMO 9621998", "subject": "MV Kystfjord Vega - link keeps dropping since yesterday", "description": "Hello,\n\nMaster on MV Kystfjord Vega (IMO 9621998) reports very slow internet since Aberdeen departure. SNR fluctuating around 7.2 dB. Crew unable to run video calls. Please investigate.\n\nThanks and regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P2", "status": "resolved", "resolved_at": "2026-08-16 16:00"}, {"ticket_id": "MRL-107555", "created_at": "2026-08-19 23:35", "channel": "email", "customer_id": "CUST-001", "customer": "Kystfjord Rederi AS", "vessel": "", "imo": "", "subject": "Question about charges for our vessel", "description": "Hello,\n\nThe overage charges for our vessel look too high on the latest invoice. Please double-check the metering data and confirm.\n\nBest regards,\nDPA, Kystfjord Rederi AS", "reported_priority": "P4", "status": "open", "resolved_at": ""}]